PO Box 54170 Irvine, CA 92619
(800)600-2540
Reviews For LA Fitness Corporate Office
Rory Burke  | 5/23/12 |
| I go to the LA Fitness in Morrow GA Southlake. I've been going there for 3 years. I am a racquetball player, I play 3 times per week Tuesday and Thursday afternoon and Saturday mornings, after playing racquetball I sit in the hot tub. The hot tub is not working now going on 2 weeks, needs a new air pump. I cant believe it takes 2 weeks to get a air pump for a hot tub, also the racquetball courts the ac doesn't work very well, also lights need to be replaced on all the courts we have 5 courts there is SOMETHING WRONG ON EVERY COURT. Every 15th of the month you take $35 from me for membership dues. In the 3 years I've been coming here something is always not working the way it should. This is not the first time I'm complaining all that came out of the first complaint was the manager called me and asked why didn't I tell him what was wrong before complaining to you. Now I ask you shouldn't the manager be walking around in the club to see that everything is OK. Does the carpeting ever get SHAMPOOED? Do broken lockers deserved to be fixed? Right now you are the only game in town for racquetball, I used to go to Southlake Athletic Club but they went bankrupt and they sold our memberships to you guys. I've been playing racquetball for 43 years now three times a week. Is asking for nice courts and a working hot tub too much to ask. I'm not getting what I'm paying for. | |
Sherri  | 5/23/12 |
| I asked for a weekly membership at 9.85 a week. first they over charge me by 20.00 for four week's. Then I decided I did not want to use it and tried to cancel. They charged me any way. I paid 50.00 for four weeks. The membership is a scam and I joined to use the pool and sauna really not worth it (meat market) scary....and manager Angelina has no customer service. She would not give me the number to the district manager. She finally said she was going to refund the 9.85 within ten business days. She has a bad schedule and blamed her not checking her messages and not calling me the reason for her not refunding my money. | |
| Sherri | 5/23/12 |
| I asked for a weekly membership at 9.85 a week (Temecula Ca). first they over charge me by 20.00 for four week's. Then I decided I did not want to use it and tried to cancel. They charged me any way. I paid 50.00 for four weeks. The membership is a scam and I joined to use the pool and sauna really not worth it (meat market) scary....and manager Angelina has no customer service. She would not give me the number to the district manager. She finally said she was going to refund the 9.85 within ten business days. She has a bad schedule and blamed her not checking her messages and not calling me the reason for her not refunding my money. | |
| Hayley | 5/23/12 |
| Johns Creek, Georgia La Fitness. The music was exceedingly loud; I asked them to turn it down as by the time I left my ears were numb, my shoulder tense from the stress the loud music created...I asked the front desk person to turn it down, it continued to be loud for the rest of the week...I asked her do I have to ask you to turn it down every day? She said, "yes"! Now, the thought of going to the gym stresses me out which defeats the purpose of working out. The staff at this location blatantly disregards member needs, the treat the gym as their "hangout". This location is near a hospital and country club, the members are predominantly white collar, retirees and housewives...I do not think they appreciate the "ghetto"/club-like level of music. | |
| Lori | 5/8/12 |
| Stay away from L.A. Fitness. I joined there in February, had to switch to a morning Personal Trainer due to my schedule. He trained me three days and was great, then I got a call saying he was switching to Sales and they had no one else to train in the mornings, so I had to re-arrange my schedule, go with an entirely new PT, who on my first day with him when I was stretching at the very end of my appointment, put his hands on me to massage my hamstrings, except his hands all of a sudden went way up my legs. I made a noise, he pulled back REAL fast and I about ran out of the building. I filed a police report, called the gym a few days later and was told he would be fired. HE WAS NOT! I called a week later and he was still employed with them! I received a call from a VP who, at first was very helpful, then he dropped off the face of the earth, never calling me back again. STAY AWAY from L.A. Fitness....they obviously do not check out their PT's prior to hiring them. | |
Am Vuong  | 5/8/12 |
| I don't think it is fair the way L.A. Fitness set up the renewal membership. Last year, I paid the same price with my friend. This year, my renewal fee is higher than she is, why? I really don't understand how L.A. Fitness comes up with all these fees. Can you please explain to me. Don't get me wrong. I love L.A. Fitness more than Bally Total Fitness. But please explain to me why my membership is higher than my friend and we both paid the same fee last year. | |
Kathy  | 5/8/12 |
| The LA Fitness gym on Holcomb Bridge, Roswell, Ga. is in serious need of a maintenance schedule. It is the practice there- to wait until things break or fall apart before anything gets done!! Then they put up a sign that closes the pool or sauna or shower or hot-tub ect. until they can get around to repairing it! Guess they didn't think about doing maintenance during "off" hours OR before things actually go to pieces! A related problem is the constantly changing personnel. The "buck" stops with nobody! | |
| Deborah Fortuna | 5/9/12 |
| I joined LA Fitness in Chicago. I told the lady handling my membership that I was moving to Las Vegas. She said, no problem--they have LA Fitness there also. Well, they don't, the nearest one is either in Arizona or California. I go to the one in Hyde Park and they do the very minimum for its members. I will not renew. | |
| dont do it | 5/10/12 |
| do not ever do business with LA FITNESS. they have cancelled my account numerous times and still charge my acct. they are liars and cheats that hope you dont notice 200 monthly out of your account. all i can say is DONT DO IT!!!!!! i would give them negative stars if possible. | |
| Cecilia Heard | 5/11/12 |
| LA FITNESS WEST CARMEL , VERY BAD CUSTOMER SERVICE, DO NOT ENROLL YOURSELF HERE Worst Sales Manager Michael S. how can you be a Manager Mike? Basically he told me yesterday May 9th, 2012 'I do not want unhappy clients here" if you do not like LA FITNESS do not come back, leave the gym" this is so ridiculous Mike, you were very happy with me when you enroll me on May 16th, 2011 right? then I went with you to complain and you call me liar... so I left the gym, I closed my membership, Be careful with the sales people in LA FITNESS. Horrible Kids Club, more that 20 kids with just 2 girls "looking after them" while they use their iPhone or read a book. Staff here do not care about their clients, we are just a number. Cecilia (email me if you have questions mexbrit@gmail.com) | |
| AUGUSTUS MCGILL | 5/11/12 |
| HELLO MY NAME IS AUGUSTUS MCGILL I WORKOUT AT YOUR L.A. FITNESS IN CHICAGO IL. 11520 SOUTH MARSHFIELD CHICAGO IL . IT IS A POOR RAN PLACE . MY WORKOUT TIME IS 5:A.M MONDAY THUR FRIDAY . YOUR L.A. FITNESS OPENS LATE IF IT LOOK LIKE IT IS OPENING ON TIME IT IS NOT . MEMBER ARE STANDING OUT SIDE ONCE WE DO GET IN WEIGHTS IS ALL OVER THE PLACE IT IS A MESS ALL THE TIME . THE MEMBER WHO WORKOUT EARLY NEED A SAFE AND NICE PLACE TO WORKOUT IN . I AM ASKING YOU TO LOOK IN TO YOUR L.A.FITNESS AT 11520 SOUTH MARSHFIELD CHICAGO IL . THANK YOU AUGUSTUS MCGILL mr.gusmcgill@gmail.com 773-810-9548 -- 773-881-7723 | |
| Dean | 5/12/12 |
| I can't believe what poor maintenance service they have at the Vista, CA location. Machines are routinely broken and out of service for weeks or more. Several people mention the machines that are broken to the front desk people, but it takes dozens of times before a sign is even placed on the machine. There's no way to send a complaint in to corporate since they don't provide an email address or method of contacting them on their website. I think we should start a class action lawsuit to get some of our dues back. I'm tired of paying full price for a bunck of equipment that doesn't work. | |
| Anonymous | 5/12/12 |
| LA Fitness (La Habra) RAY CRUZ is the most evil person! He is shady, he lies, and he commits fraud. We signed up for one month (5 sessions) with a personal trainer. After the five sessions, we decided we would like to do another five. We now find out we have been put on contract for one year! We were never given a contract, and the only thing signed was the signature pad where the credit card was signed. Well they have transferred that signature onto a 12 month contract Unbeknownst to us. NO ONE and I mean NO ONE will help us or listen to us. DO NOT EVER, EVER, EVER, give them you credit card information. | |
| Adam R | 5/14/12 |
| LA Fitness operations policy is a JOKE. Why can I become a month-to-month member over the phone or internet (TAKE MY MONEY), but they refuse to cancel my membership over the phone or internet? GREED! They believe in making it as hard as possible instead of being a fair and honest organization. DONT JOIN, YOU HAVE MANY BETTER OPTIONS! This problem will come to light and like all poorly run business they will ultimately fail. Hide behind the cloak of being a private company instead of listening to your customers;this experience could be much better. Good luck with Bally's integration because your path is not sustainable...more waste and dissatisfied customers. | |
| Bill | 5/15/12 |
| The La Fitness facilities in metro Atlanta GA that are not brand new are showing the esults of deferred maintenance ( stinky,clunky exercise equipment, pool closings, AC and hot water outages). My home facility does not respond to requests for additional cleaning or repairs. I can only assume that members are leaving them and they are trying to cut expenses . Are they on their way to the end ? | |
| Matt H. | 5/16/12 |
| I have been going Cycling in the mornings at 5:45am in the Leesburg, Virginia location. One of the people at the location dismissed one of the greatest Cycling Instructors and everyone wants her back. She did Monday mornings, Tuesday and Thursday evenings, Saturday mornings, and Sunday afternoons. How can we get her back. Every is complaing about one of the management at LA Fitness. I will not mention no name. I'm very pleased with LA Fitness. | |
| Dominic Sgro | 5/16/12 |
| After 17 days of employment as the Personal Training Director [hell of a Title], I realize I was sold a false bill of goods accepting this position. I applied for the post thinking I would make a difference in a club that was struggling to survive after a blemished history where staff sold then re-sold training sessions. I found the club a mess. No organization and I was placed into the position with absolutely NO TRAINING. I had to manage a staff of 7 trainers [my forte] who had seen Directors come and go and then I needed to learn the LA Fitness Presentation for selling training [they like to call it the "PREZO"] which was based on the idea you could burn 50 calories a day at rest [this is not true]. I've been in sales over 20 years and their SOP is to ask for the order 6 times! Anyone in sales knows the likelihood of sealing a deal after the 3rd ask drops off remarkably. On top of this, the pay structure was a mere $325/wk with bonus if you sold training packages that, quite frankly, would not help the member. I felt my experience and qualifications in the industry were marginalized by an overzealous VP who rode me on appearance and was consumed with one thing; sales. Of the overachievers I met in meetings, not one, in my opinion, could sell an honest, prudent training package. The ones that had merit in making a career in fitness would be quickly jaded to do so after this experience. And that's a shame because some PTDs have promise to go on to be real big names in this industry. I found myself working long hours, working every day to hit a number in a club where more than 50% of EFT billing was to pre-paid debit cards. No real money in the area yet the push to make sales seemed so sleazy. My integrity was a stake and without integrity nothing else matters. the flip-side to this is; when you have integrity, nothing else matters. I hold a MFA and several certs in the field and I regret compromising my standards of doing business for this company. I sacrificed a lot to assume this position, my spot on a fitness radio show, my web sales of suppliments but what was worse, my facial hair - which I find out was not company policy but the preferance of the VP. Corporate, please take notice. | |
| Unsatisifed customer | 5/17/12 |
| L.A. Fitness is THE worst gym by far when it comes to customer service. I recently signed up for a membership and with doing so they told me I get a free session with a PT. So by the end of my training session the trainer asked me if I would be interested in setting up a payment plan for a trainer I told him yes. So he asked one of his co-workers to assist me in looking up some payment plans. It was very expensive, so I told him that I wouldn't be able to afford it rite now due to the fact that I'm getting ready to move into a new apartment. So he became outraged and told me I was not serious about getting into shape and said that I can leave now. I kept my cool and just walked out of the door. Ever since that day I vowed that I would NEVER step foot in another L.a. Fitness. So after that I went back and told them to cancel my membership so they gave me a paper to mail to the corporate office it's been two weeks and they still haven't stopped taking the money out of my account. I am very disappointed and I would not recommend this gym to anybody. | |
| Shelly1115 | 5/17/12 |
| More Lawsuits Filed Against LA Fitness and Bally Total Fitness Jan 25 12 In the midst of more lawsuits filed against both LA Fitness and Bally Total Fitness, LA Fitness has updated access provisions to its clubs for former Bally members. The latest class-action lawsuits were filed last week in Pennsylvania and New Jersey on behalf of former Bally members who claim LA Fitness violated their contracts after the Irvine, CA-based company acquired 171 Bally clubs last November . The New Jersey suit was filed Jan. 18 in Superior Court in Camden, NJ. The plaintiffs' attorney, Mark Guralnick, said in media reports last week that he has received inquiries from members in California, Texas, Minnesota and Illinois in addition to members in the Philadelphia and New Jersey areas. On a Facebook page, Guralnick said last week that more than 100 plaintiffs are involved in the lawsuits. LA Fitness and Bally are being sued on the grounds of a violation of the state health club services act, a violation of the state consumer fraud or unfair and deceptive trade practices act, a breach of contract, fraud and constructive fraud, and a breach of implied contracts and promissory estoppel. Earlier this month, a lawsuit seeking class-action status was filed in U.S. District Court in Chicago . The plaintiffs in that case also claim LA Fitness and Chicago-based Bally violated consumer fraud and deceptive business practices acts, adding LA Fitness is not honoring lifetime memberships from Bally. Attorneys for Bally and LA Fitness as well as Christopher Cooper, the attorney representing the plaintiffs, attended a hearing in that case on Jan. 17. The two companies have until Feb. 7 to file a motion to dismiss. The next hearing is scheduled for Feb. 10. LA Fitness and Bally typically do not comment on pending litigation. However, LA Fitness recently provided a membership status update on its website, saying the company has simplified its access rules, which carry several provisions. All of the Bally "local" members will have access to LA Fitness clubs and acquired Bally clubs in the state of enrollment, and all of the Bally "national" members will have access to those clubs in all states, LA Fitness says. The exception in both cases is for New York clubs (unless the members enrolled in New York) and clubs designated as Signature and Athletic clubs. Also, Bally members in the acquisition who have only single-club access will continue to have access to that single club. If that club has closed, those members will have access to the nearest Bally or LA Fitness club. Members who purchased lifetime memberships at the Bally clubs that LA Fitness acquired will continue to have access under the terms of the latest provision. You need to contact the lawyer representing plaintiffs in the Bally & L.A. Fitness class action lawsuits!!!!!!!! | |
| Shelly1115 | 5/17/12 |
| More Lawsuits Filed Against LA Fitness and Bally Total Fitness (Jan 25 12) In the midst of more lawsuits filed against both LA Fitness and Bally Total Fitness, LA Fitness has updated access provisions to its clubs for former Bally members. The latest class-action lawsuits were filed last week in Pennsylvania and New Jersey on behalf of former Bally members who claim LA Fitness violated their contracts after the Irvine, CA-based company acquired 171 Bally clubs last November . The New Jersey suit was filed Jan. 18 in Superior Court in Camden, NJ. The plaintiffs' attorney, Mark Guralnick, said in media reports last week that he has received inquiries from members in California, Texas, Minnesota and Illinois in addition to members in the Philadelphia and New Jersey areas. On a Facebook page, Guralnick said last week that more than 100 plaintiffs are involved in the lawsuits. LA Fitness and Bally are being sued on the grounds of a violation of the state health club services act, a violation of the state consumer fraud or unfair and deceptive trade practices act, a breach of contract, fraud and constructive fraud, and a breach of implied contracts and promissory estoppel. Earlier this month, a lawsuit seeking class-action status was filed in U.S. District Court in Chicago . The plaintiffs in that case also claim LA Fitness and Chicago-based Bally violated consumer fraud and deceptive business practices acts, adding LA Fitness is not honoring lifetime memberships from Bally. Attorneys for Bally and LA Fitness as well as Christopher Cooper, the attorney representing the plaintiffs, attended a hearing in that case on Jan. 17. The two companies have until Feb. 7 to file a motion to dismiss. The next hearing is scheduled for Feb. 10. LA Fitness and Bally typically do not comment on pending litigation. However, LA Fitness recently provided a membership status update on its website, saying the company has simplified its access rules, which carry several provisions. All of the Bally "local" members will have access to LA Fitness clubs and acquired Bally clubs in the state of enrollment, and all of the Bally "national" members will have access to those clubs in all states, LA Fitness says. The exception in both cases is for New York clubs (unless the members enrolled in New York) and clubs designated as Signature and Athletic clubs. Also, Bally members in the acquisition who have only single-club access will continue to have access to that single club. If that club has closed, those members will have access to the nearest Bally or LA Fitness club. Members who purchased lifetime memberships at the Bally clubs that LA Fitness acquired will continue to have access under the terms of the latest provisions. You need to contact the lawyer representing the plaintiffs in the L.A. Fitness & Bally class action lawsuit!!!!!! | |
| dieter wagner | 5/18/12 |
| Hello, Staff - As an original member of Holiday Spas, which was absorbed by Bally's and has now been acquired by LA FITNESS, my Founder membership is in its 36th year . . . Unfortunately, with BALLY's, I was prepared to report them to the Los Angeles Health Dept. due to the poor maintenance of the various clubs that I regularly go to . . . As a pilot, the ability to go to the nearest club when I arrive at my California destinations, has been a great incentive to stay with BALLY's. I had hoped that LA FITNESS would correct the problems when it took over - - - WISHFUL THINKING! When touch down in Ontario, the Montclair club is always clean and the staff is friendly. No complaints . . . When I land in Long Beach, I go to the club on the traffic circle and it too is a clean club. When I come into LAX, the BUNDY club in West Los Angeles is marginal. However, the Torrance Club on Hawthorne Blvd/Del Amo Street in Torrance, should be SHUT DOWN! It has become a "PIG STY"! It is filthy - ESPECIALLY ON WEEKENDS - and Frank, the lead employee has yet to step up to confront management to change the culture of that staff. Theyoung staff is good at sitting, postguring and shoveling BS and I suspect they get away with it because YOUR CORPORATE staff could care less!!! I had hoped that when LA FITNESS took over, things would change . . . obviously, I was wrong. So, I WILL REPORT the Torrance Club to the Los Angles Health dept. as well as the city of Torrance and I will make it my mission to close the Torrance Club down!!! The club is filthy, unsanitary, with no hot water available in the men's shaving area and no one knows how to pick uop trash, clean sinks, mop floors, etc . . . The staff is too busy posturing and hitting on the girls and dishing out BS! (I suspect considering your new shower-soap grade, the direction of the clubs is DOWN and you simply bought the clubs for either a write-off, or a cash-cow - - - It is amazingly clear that you have even less interest in your members concerns than Bally's!! So, a very disappointed member who would fire every Torrance employee, ALONG WITH YOUR CORPORATE/REGIONAL DIRECTOR and hire real health professionals, wants you to know that none of your staff would last a week in my employment. Your Torrance Club is a disgrace and you should be ashamed of yourself - - - Hugely dissappointed! SHAME ON YOU!!! Dieter Wagner | |
| Dissappointed to say the least | 5/18/12 |
| 0 stars should be an option for the LAFitness in Clifton, NJ. Their sales representatives were so nice and welcoming when I signed up. I signed up for the gym and for a personal trainer package. I specifically explained to the rep that I wanted to sign up but that I was looking to move to another State (NY). He said it would be okay, just to let him know. I moved about 8 months later. Now that I need to cancel, the same representative, that was so attentive months ago, was so rude and never available to speak to me. Now, even though I see him just walking around the gym, I need to make an appointment to speak to him. I have tried to speak to someone at the front desk, but no manager is ever available to speak to me. When I was finally able to speak to someone, I explained the situation to this person and he laughed and just said that the rep couldn't have told me that I could cancel if I moved because that it's just it true. So, he basically called me a liar. AVOID THIS PLACE AT ALL COST!!! | |
| Schweitz | 5/19/12 |
| Easy to sign up. Very difficult to cancel membership. Plan on paying extra months until it is resolved. It sounds like this this way of doing business is a corporate decision/philosophy. | |
| Richard Williams | 5/20/12 |
| I live in the Indianapolis are. Last fall I signed up my-self, wife aand daughter ant a L.A. fitness in westfield. Five months later the person who sold me "JOHN" left the gym and suddenly we started getting charged and extra $50 every month. For month he lied and lied to us and our bank. Finally after bank intervention corporate reinbursed us. So we decided to try the new L.A. fitness in Fishers. OMG! It is soo dirty, chalk all over everything, water fountains don't work, urinal out of order and thugs in the baketball court fighting all eve. Not sure if I even ever got in the court there. And the staff. Where were they? No clue. Now, I took the 45min drive to a town called Greenfield. Prob the cleanest nicest L.A. fitness I have been to. Unfortunatlly, the first thing I encountered was soo creepy. Was a young girl in front of me at the desk. As she was walking out the front entrance the guy at the front desk watched her the entire way to her car as he grabed his crtch and said some very vulgur things concerning her. I had to redirect his attention just to get checked in. Ok, this doesn't seem too creepy? Well this guy introduced himself to me in the middle of my workout. HE WAS THE GM!! "DON" Was just walking around creeping on every white girl in the gym. I couldn't believe it. I am so done with LA fitness here in the indianapolis area. Not sure who is doing the hiring but it is getting bad. Real Bad. My wife or daughter won't even go anymore. Very Weird!!! Very Unprofessional! | |
| Cindy | 4/24/12 |
| I joined a week-to-week membership while visiting my mom in Brandon, Florida. Whatever you do you can not trust a word that is said at LA Fitness in Brandon, Florida. Dave Ryder specifically told me that I would have no problem at all cancelling my membership and to call his cell phone and he would personally cancel my membership. Unfortunately I did not look over last months credit card bill and much to my suprise, they have been charging my account since my cancellation Feb 14th up until April 19th. So I actually paid over $125.00 to swim once at La Fitness. Dave lied to me. The Operations Manager lied to me. Corporate lied to me as well. You will never be reimbursed for any money they take from you. Stay away from LA FITNESS - it is the worst experience I've ever had at a health club. Lifetime Fitness is a fitness center that treats you with respect and is extremely professional - you would never have to worry about being ripped off or lied to by them. | |
| Angie | 4/24/12 |
| Omg!!! I'm reading these comments and I agree. I was with Ballys for year and never had a problem. I believe the trainers that LA Fitness have need to be trained. It's disturbing to see them walking around with those manual. That's a waiste of paper. PT should know how to train and not depend on a manual or PT should be people in shape and not look worst than you. I had an amazing trainer which was originally Ballys and they decided to send him to a club where is mostly Spanish speakers, and he doesn't speak Spanish . The location was convenient. He decided to leave. I refuse to work with another trainer. I recommend before you sign a PT contract find out about them. They might know less than you. Very unhappy client!! | |
| Steve | 4/24/12 |
| I have been a member of Ballys since 1986.I called to renew my membership a few days ago. It had expired a couple months earlier and when I noticed I called and the recording looked up my account and said to contact LA Fitness as they bought my contract. So I tried to find a contact number and couldn't find a number to help me. So I called the Huntington Beach LA Fitness where the ballys was and they said to come in and they would take care of me. I went down with my membership card and a check but the girl said she couldn't find it. She called the manager out and he looked it up and it sounded like he found it also looked like he was reading it but told me he couldn't find my account. Since I have been a member for so long my fee was under 100 dollars so I think that has something to do with them not finding it. He said we could open a new account. I said how much is that he said around a dollar a day is what it works out to be. That was $280.00 dollars more than I paid for my last year. He said what do you want to do? I said if I have to pay that much I would rather go to the gym closer to my house. He said ok and walked away. You would think they would at least try to figure out how to keep you. I know Ballys would. So if you were a member before plan on paying twice as much when your membership expires. Ballys used to seem like they had better employees. It would be nice to be able to contact a customer service number. From reading all the complaints here I doubt they even care. | |
| Marilyn Zeitlin | 5/2/12 |
| AVOID LA FITNESS. I was a Bally's member, but when LA took over the club, my account went to them without my having signed anything. I had already canceled my Bally's membership (too far from my new house) and had sent two letters to Bally's indicating the closure of my account,one to the corporate office and a copy by hand to the manager of the club. I had had the account on hold for two months, so I knew I would be charged for 2 months past the year contract. But LA continued to take funds from my credit card account and is STILL bugging me for payments four months after all payments should have stopped. VERY bad business practices. | |
| annoyed | 5/2/12 |
| i recently gotten a guest pass for la fitness in pico rivera i wanted too see how this gym works i have a four month baby and i found out that they had a place were they watch kids while parents worked out i was thrill thinking this is great not only will i work out but my kid will be watch! well when i enter the gym i was nervous first time leaving my little girl one of the kids klub staff greeted me and was very nice i already knew she was going too be okay since she told me she has worked with kids most of her life! as i walked inside too see the kids klub something really bugged me she open one of the swings were they rock the kids n i notice how dirty n old the swings were i asked her can she please clean the lid n she did it with out any attitude she even said sorry and explained by saying we had this almost 4 years since we opened and we havent gotten new ones but we clean them everytime a child comes in! i asked if she had a blanket or something to put under she handed me a old worned out blankie as i looked at her with a face of like our you serious! she apologized again i knew it was not her fault but geez isnt LAFITNESS A BIG ASS COMPANY!!! i told her dont they supply you guys with new stuff once a year!? she looked at me and i knew her silence said it all. when i was done with my work out i came in and notice another female in their she had a baby in her arms while rocking the swing!!! wow i was amazed with this young girls how they kept their cool it was a very busy day when i came in and i could tell in their faces that they seriously needed more stuff for the infants and kids!!!!! needles too say i never went back for my two days i had i was disguisted how they had the equipment for the kids not only that but it smelled!!!!!! i tried talking to the girl manager but everytime i looked at as i got my child ready she was on the phone and her face said it all she looked like a bitch!!!!!LA FITNESS YOU GUYS SUCK BIG TIME I HAVE GIVEN YOUR GYM A BAD REPUTATION I TOLD FAMILY AND FRIENDS NOT TOO JOIN YOUR GYM!!!!! | |
| gordon | 4/27/12 |
| AVOID LA FITNESS. Its a horrible gym with shady sales team. Go the run around to cancel my membership as well and now looks like I'm being charged another month. HORRIBLE BUSINESS...DO NOT EVER GIVE THEM YOUR MONEY! | |
| jkg | 4/30/12 |
| LA Fitness is okay, but I gothere to take aerobics classes, and they have so many just basic classes on weekeday evenings. Sunday's Zumba is the best class there, and also Monday and Wednesday morning cardio Mixx (hi/lo aerobics). It gets so warm in the aerobics room, there are no fans, and when there are a dozen or more class members in there, it gets extremely warm. HELLO-anyone ever heard of Heat Stress caused by lack of moving air???? I am disapointed at LA Fitness and wish Bally's would have stayed open in Fridley. MN. They had a gorgeous huge aerobics floor with fans in 3 places! ALSO-why are there no full length mirrors in the locker room??? We go there to work out, we sure would like to see what we look like when we get dressed. For crying out lout LA fitness - Can't you please get on board? Full length mirrors in the locker rooms, fans in the Aerobics room, and more aerobics classes that are more fun and challenging, instead of most of the basic simple classes that you currently have. Bally's sure knew how to have fun and challenging fitness aerobics instructors, why can't LA? Thank You for listening to me. jkg | |
| ShaVonda Allen | 4/30/12 |
| I am extremely disappointed in LA Fitness and their lack of attention to members. I was at the center located in Edina, MN today and after adressing a previous issue with club personnel about the basketball court and not being able to utilize this at the club due to the men running the courts they failed to address a solution. Today things got completely out of hand and the only solution Clint the "club manager" could come up with was to keep letting the men run game after game while us women who had a game going and was interuppted not be allowed to continue our game. How disgusting, sexist and unprofessional. I will not be returning to the Edina location and now am really considering canceling my membership and going to Lifetime. The many times I have been to Lifetime I was treated way better and got court time. My membership is paid monthly and there is no reason I shouldn't be able to utilize all aspects of the gym. | |
| jg | 5/1/12 |
| Someone please fix the water fountain at the aneheim hill la fitness bryan u suck u promised mr hissy fit a year ago that the fountain would shoot cold refreshing water :D I rate that review a 5 it was by far the best complaint | |
| Pissed Off | 4/10/12 |
| LA Fitness- you really need to do someting about your trainers...I've been through 4 trainers withing the last 2 months they are very unprofessional, how can you train someone while talking and texting on your cell phone the entire time. Also why do need to look in a book to find a workout plan for me. You also might want to train the trainers on how to use the equipment i'm paying alot of money every month to be have assed trained and you all don't seem to care. I never had any issues with Ballys this is such bullshit. LA Fitness will soon be a thing of the past if you continue to allow this crap to continue, people will start going else where..... Hear our concerns!!!!!!! | |
| HR | 4/10/12 |
| You have no direct phone means for your members to provide feedback so you can correct your problems. The manager (Bryan) at the Anaheim Hills shop is not interested in customer service! Over a year ago i asked him to fix the water fountain so COLD water would be available. Still NO COLD WATER!!! Temp is like tap water and not refreshing at all. You obviously have management problems. You can't keep staff. There are constantly new faces. What's his problem? | |
| ana v | 4/10/12 |
| I have been member to what was Ballys fitness club for years. My recent membership is good till August 2013. I have just returned back to the gym which is now l.a. fitness the manager on duty which i believe his name is anthony needs a lesson in customer service. On my membership i have paid childcare, the lady at the kids room told me i needed to get the new l.a. fitness member cards to enroll my son. she was nice. i went to the office cause no one was at the front desk, anthony open the office door and i explained to him, that i needed to turn in my ballys card for a l.a. fitness card. he told me that the lady that took care of it was busy at the moment to help me. he almost left me standing there until he saw the confuse look on my face which he then proceeded to say i guess ill just help you myself. i was surprise on his comment but kept it kool. he looked up my information and he did not explain but told me that l.a. fitness would keep my contract until next year when it expires. he also said that once it expires i could take my business somewhere else, and gave me no further information on what my options could be. the whole time he was not looking at me, he was talking to another member alan about customer calls. he then told me to look at the camera not even looking where he was aming that he kept messing up asking me to retake it. i was upset but still kept it kool, i tried asking him information on what changes my membership had because of the new contract he said he would tell me and then started walking away, i called him back and he told me he forgotten to look by this i was really upset and a lady employee took over the front desk and so she explain everything i wanted to know. i have worked in customer service for over 21 yrs and i have never ever been treated so badly. he acted incosiderate like if i was taking his time. i can tell you that bally employees might not always been the best but never had they treat me like this. this happened at the l.a. fitness in national city, san diego, on 4/9/12 @ around 5 p.m. very disappointed with my first day at an l.a. fitness club. | |
| maribel cancino | 4/12/12 |
| Today i went to La Fitness in Glendale Heights, Illinois and was very dissapointed wwith the front desk staff, first of all they didnt greet me with a smile but with attitude secondly i didnt have my card with me so i handed them my ID and he asked me for my phone number, why? when you have my ID in hand you could of looked it up by my name, but he wanted to be difficult so i recently changed my phone number and forgot about the number i gave at the time when i signed up, so your front desk staff with my ID in hand kept asking me about the number and i told him i forgot he tapped on the table until he felt like looking in the system. What kind of customer service is that, after he found me i asked to cancel my membership and he said Michelle B. wont be in for another 10 minutes which i them proceded to work out i later came to see her and explained how i was treated and that the guys in the front where rude and her answer to me was," I didnt ask about them im asking you what is your phone number"? how rude was that if shes the manager for that location she could of handled this a better way. i have worked in customer service for over 10 years and i was thought customers always right or listen before speaking. i expect something done with your staff and i would like my payment that i put down as my last to be put back into my credit card because i will not be entering that rude, inconciderate gym again. thank you very much.. | |
| Jane Wanjiku | 4/7/12 |
| I have been very disappointed having been a member for the last one year. I enrolled for training but only trained for two weeks and thereof $70 dollars automatically being withdrawn from my account. I injured my back and can no longer be able to train due to pain. I called the office and they told me that I needed a Doctors letter which I did produce but they told me that inorder for them to stop charging me I will need to be totally disabled. My membership has since been threatened yet this is not what my understanding was initially. When joining I was told that I could be credited for the times am absent. This is very unfortunate, the only reason I joined was because of the reputation I had. La Fitness you need to do something about all this complains, they are avoidable and greed never pays. | |
| Wamugina | 4/7/12 |
| LA Fitnes this is very sad a lot people are complaining about your services and you do not seem to be concerned at all. This is not only the respectable Members complaining but also the Staff Members. I have been a Member for well over a year and you do not treat people well, corrections should start from top management going down. I am ashamed to say that I belong to LA Fitness. You just do not have a good name out there and if you continue this way, you will meet your match and pay dearly for your deeds. At least you have been warned. This are very poor services and could be better if you treat people like human beings. | |
| | 4/7/12 |
| On Thursday, April 5, 2012 I went into one of the La Fitness Gym's in Goodyear/Avondale Arizona. It was am experiemce to say the least! My sole purpose for going there was to inquire about memberships. Two attendants were behind the circular reception area. One was on the backside engaged in conversation with another staffer. They seem to be having a great time laughing, ignoring people and oblivious to the other attendant attempting to help people coming in. I clearly told him I didn't have much time however would appreciate any information or literature about memberships. He then told me he would get a sales staffer who could show me around the facility. Again, I informed him I didn't have the time however would appreciate any information he might be able to give me. This continued approximately 10 plus minuted while he checked people in and the other staffers were engaged in converstation and carrying on. It became obvious no one was going to help him nor give me any information therefore I left. What a way to do business! As a member of a gym for at least 20 years it was surprisising to see the level of unprofessionalism I experienced. That being said, and reading the other concerns, makes me wonder how many other issues/complaints might there be! | |
| Christophoros.Damoyos.Koutselas.Katakouzenos.1012th | 4/5/12 |
| i made a new friend in La Fitness here in brandon and she really understud my postion for the need to be of soport for the life i am to lead.I think shes a blessing in the place and in my heart too i am here if I dont have a chioce and i really was soposed to be in tour de france and keep training the place now has some real popel in the gym i cant allways work out there becuse i need to be soported. like in the world tour de france.I lost 48.000 Euros form comming here and was to be opening my account with council.but i lost it because of the imporvement that was despratly needed. i told her the touble and her co trainers and the life soporter dave here in teh palce the truth and they understud my postion as I was to co-pay form a europiean account I still for right now am waiting form my depstion I had and my civil council to come back wensday.and see where i stand i dont whant o loose her friendship.shes really what encurege me to keep giong.thank god for Jenny. | |
| antoine lucas | 4/5/12 |
| i am a former employee of la fitness in Renton Wa. i went through the worst hiring process of my life. MY manger Lorenzo was very unprofessional and made me feel very uncomfortable and so did he with a new hire that end up quitting a day later. He's very double sided and talks like he's on the street to me and his reason for doing so is because he said ill understand cause i am from the street. Me making a mistake in my life when i was younger should not be held against me and be judged for now. If there was certain ways that the company felt about me, they should have never hired me.It was just a horrible experience and i plan on making sure i take this to the to to ensure nothing like this happen to anyone else. I was also should how to lie to be and get them to spend thousands of dollars that not really needed no training. Not a good place of business. Ripping people... | |
| Brenda H | 3/29/12 |
| I was deeply disappointed today (March 29, 2012) with the employees at LA Fitness in Lansing, IL. Today was Family & Friends Day at the club. The flyer read that you could bring a person in for a complimentary day of work out. When I did just that, the girl at the front desk ignored us for the first 5 to 7 minutes. When I told her we needed to get in for the Zumba class which was starting in 5 minutes, she insisted that my friend sit at a desk with a person to be registered. Once we let that guy (Marcel) know that she was not interested in a membership today, but wanted to get in for the 8pm class (which by now we were over 10 minutes late for) he stated that if she wanted a membership, tonight would be the night to join due to the sales that the club was running. I grew increasingly annoyed as he insisted that she needed to be seated at the desk while they gather her information, because we were now missing the class that I brought her in to try. As I left "Marcel" felt the need to say "God bless you ladies". I took this as sarcasm and I am owed an apology from him and management. If this was "bring in a family or friend, so that we can attempt to sell them a membership" day, the flyer should've read that way. This is the worst way of trying to get new members and I am sure LA Fitness will lose more memberships than they will gain with these under handed tactics and extremely poor customer service. This was embarrasing, and LA Fitness made a very bad impression. I plan to cancel my membership if nothing is done about this awful treatment. There are other fitness gyms in my neighborhood. | |
| Concerned | 3/28/12 |
| I have been satisfied with the club on Sugarloaf in Duluth, GA but am growing concerned as I see evidence of relaxing standards, and buying the lower class Ballys is not a good sign either. Over the years I've seen the same cleaning crew busily working to keep things clean, until recently. Now, those familiar faces are gone and there is only an occasional sighting of a single person. When members take the time and initiative to mention issues, even safety issues, some go unresolved. Staff that just a few weeks before said that they were going to address specific issues, like locks staying on lockers for months, are no longer around. TVs that should be for the distraction or enjoyment of those particularly using the aerobic equipment are kept on channels few people watch at home, and that is dictated here in Duluth, GA by corporate in Los Angeles!? I write only out of concern, as I've been a member of several clubs over the years, and they all ultimately failed - and we learn to recognize the warning signs. Getting hyper sensitive about profits at the expense of quality, and not listening to your members is a sure sign that over time many will move on, without saying a word, and that spells trouble for the business. | |
| Ralph | 3/26/12 |
| I enjoyed the gym itself, but when I tried to cancel my membership and others connected to my account I had to hunt down forms and when I sent them in, they canceled mine but not the others connected to the account because they did not have the right bar code. I would think that they (LA Fitness)would have read what I wrote on each form and canceled each one that I sent in, but of course since the other forms did not have the right bar code they did not. I even called corporate office and they stated that they could not do it without the bar codes for each individual. Supposedly now they have canceled all three of the memberships after me calling them, but if it was that simple to cancel when I called to complain why couldn't they have done it before? The customer service is absolutely terrible when they are not taking your money!!!!!! | |
| Michael J Contos | 3/26/12 |
| IN HOT WATER AT THE GYM I never knew the hot water Id get in at a local gym until I waded into a hot tub and saw one of the gym staffers assault a fellow bather when he paid more attention to the person he was speaking to via headphones than the operations manager, who yanked at his headset, telling him to get the hell out. He yelled at the staffer, a woman, and warned her never to touch anyone the way she had grabbed the headphones. Turns out, she pulled a wire and broke the $300 device before calling the police on us and threatening to strip us of our gym memberships for not responding to her demands. Philadelphia cops, however, appeared at the scene and advised the young man, a 6-foot 8-inch professional basketball player, how he could file a private criminal complaint against the manager. I gave a statement and called the corporate headquarters asking for immediate action against the woman. Not once during the episode did she identify herself as a manager. She repeatedly refused to show me any identification when threatening to revoke my membership at the LA Fitness Center in the Andorra section of Philadelphia. How did this all come about? The hot tub had been closed and barricaded for use the past four weeks as repairmen worked diligently to fix whatever problems they discovered. Today, the yellow tape surrounding the tub had been removed and persons entered the tub for a good soaking. There was nary a sign anywhere cautioning bathers to keep out. I had worked out on the tread mill 25 minutes and swam a half-mile over another 25-minute spree when I slunk my body into the bubbling water with jet air shooting streams of pulsating pleasure onto my back, hip and other sore spots. I had been soaking, paying no mind to the African-American male at the other side of the pool who was in deep conversation on what I took to be a business call. No more than five to seven minutes had passed when a person I had never seen before approached the side of the tub and told me I had to leave. I had just begun to meditate, and had yet to calm down from the nearly hour-long stress I had subjected my body to. It was an Asian woman who spoke to me. I didnt understand what she said. I thought she was one of the cleaning staff. This gym retains a lot of Hispanics for housekeeping, and I stupidly stereotyped her as a member of the gyms house-keeping staff. She said there was no chlorine in the hot tub. So what, I thought. She said we could introduce germs into the water. Again, I thought, so what. I even played lawyer with her, telling her that Id waive the right to bring any charges against the gym should I get a contagious disease from my fellow bather, who had to lift up the side of his headphones to make out what she was saying. The tub is situated in a closed section of the gym next to two shower stalls. An Olympic-size swimming pool occupies the great bulk of the room, and it is difficult to hear because of the constant running of water and the echo sound each word creates when someone speaks. She threatened to call the police if I didnt get out of the pool. I heard that loud and clear and told her Id get out once she got my fellow bather out. Off she stormed, ordering him out, and grabbed the headphones when she claimed he ignored me, when in reality, he was still speaking to someone else. She yanked at the headset. Now, there are certain things you simply dont do in the United States. Jim Croce, a Philadelphia-area singer who has since passed away, put it this way: You dont tug on Supermans cape. You dont spit in the wind. You dont pull . . . the mask . . . of the ole Lone Ranger. And, you dont mess around with Jim. Well, here you could put the name of most men wearing headphones and trying to relax after a hard workout at the gym. You dont mess around by yanking at an object that is an extension of the workouter. He yelled at her, but never cursed. She told him to get the hell out of the tub, and at least one of the swimmers in the pool overheard this and reported it to the police. Im sure she gave a different story to the authorities. I kind of felt sorry for her because she handled the incident so badly and probably saw nothing wrong with using force, no matter how slight, to demand someone elses attention. You cant do that and expect cooperation with your management style. The young man, who plays for an international team out of Venezuela, exchanged e-mails with me and I agreed to assist in any action against the gym manager. He might file a private criminal complaint if he couldnt get restitution for the expensive headphones. Id settle for a corporate manager to investigate this and ensure that nothing like this ever happened again. Hot tubs were made for relaxation, not consternation. | |
| dk | 3/22/12 |
| I have been with Ballys almost 20 years, and since LA Fitness bought over some Ballys locations-El Centro, Hollywood, CA, they tried to jack up the membership price. They lied and said that Ballys provided them info that my membership is $250/year, and I told them I don't pay that price, and they asked for a contract, I don't have a contract with Ballys anymore, but Ballys should provide them that with my history. I called Ballys and said they turned over everything, the only thing they can offer is my history payment, I emailed it to LA Fitness manager and he said that's not good enough, he needs my contract, during this whole thing, he then said my limit is over, and I told them that other Managers told me I have 3 months to pay, he said "NO", now he gave me another excuse to jack up the price again. So don't talk to that Ahole Manager Tom Vellero, he was rude, and not wanting to give me his boss name & number. LA Fitness & Ballys are both sleezy companies, people should stay away from them. Don't support them. America needs to clean up. | |
| Irritated in MN | 3/22/12 |
| LA Fitness in Apple Valley, MN is a club that you may want to think twice about before joining. The member advisors as well as the trainers are very misleading when they try to get you to join. When I went in to discuss my account I got the run around and treated very badly. The guy would not even listen to me. I was called by them and he yelled at me on the phone and would not listen to me what-so-ever. Customer service is not one of their strong points, nor does it even come close to the level of terrible. It is many levels below that. When I asked who I could contact about this situation, I got the, "This is a privately owned club and I can not give you any of that information." Well, LA Fitness good luck in surving your crap customer service adventure. Your club is terrible!! | |
| gonzalez, g. | 3/17/12 |
| I have been a member of LA fitness for several months now, coming from 24 hr fitness. I like the gym very much because classes are great, but just recently we lost an excellent instructor, Saida Rodriguez, it was a total shock to everyone!!! Someone so good at her work and an asset to this gym because she always have a crowded class all the time..that only means one thing..., she is fun! She makes extra effort to make everyboby happy and content each time we attend her class. How can management let go of her just like that just because someone or some other instructor got jealous or misjudged her. She deserve a fair treatment. In behalf of members of LA fitness, we ask for your kind consideration for Saida Rodriguez to return as instructor, we believe that you can make our time worth it by having her back once again. | |
| Emma | 3/11/12 |
| Hey! I like LA fitness.... But I also like that they used to put steam rooms in all of them. The newer gyms don't have steam rooms... which honestly, is kind of annoying. There's nothing better after a long workout to chill in a steam room. So... Stop trying to skim a little bit more money off of the new gyms.... You make a lot of money already! | |
| Paul L | 3/12/12 |
| I'm a former Bally's member and glad LA Fitness took over. I've gone to true LA Fitness clubs in the area like Silver Spring, Crofton, Pasadena, Arlington and Sterling. A lot nicer than Bally's for sure. I work nearby and rather not go back to Mid-Pike Bally's.Nearest non-Signature is 15 miles away, so I knew I needed to upgrade to go here. I stopped in to ask what the difference was and cost to upgrade. Shahid gave me a quote. Not bad but I'm already prepaid thru 2014 so it would be foolish for me to pay that much more for one club. He said their cardio machines had TVs, digital lockers and towel service. I said your Arlington club already has all of that. That's when he admitted that Arlington was once a Signature level but had to be downgraded to regular club status. Didn't work out for them. Yesterday I came in for a tour. Asked the salesperson on duty, Diane, what the difference was between this and a regular LA Fitness. I told her I knew Arlington used to be a Signature and I've been to Pasadena where they have the same Life Fitness cardio machines with TVs. She said this is a higher rent area (OK), two blocks from a Metro (I have a car), we have cleaning people (I certainly hope all clubs do) and unlike Silver Spring, you don't have to pay for parking. I said, but you know I don't have to pay for parking at ANY of the other six clubs around DC you did NOT mention. Nice try, Diane. So what you're saying is let's make these customers pay more so you can pay your rent. Besides towel service (which I don't use), Shampoo and Conditioner in the shower, giant econo-sized moisturizer bottle and a few leather chairs, I don't see much difference. I guess digital locks (which they had to remove because it was more trouble than its worth) was just another gimmick. She said it's really safe here, you don't have to worry about stuff being stolen from your locker. First of all, I don't think it's a statement she can stand behind. Locker theft can happen anywhere! So I guess she was intimating that since they slapped on a Signature sign and charge extra for this club in this brand new building, they don't let *wink*wink* sketchy people in. It's the dream they're selling...but for a steep price! Then she checked my account and told me what it would cost for an upgrade. I said while not a bad price, I would still pay almost twice what I paid in a year. She asked me how I was able to go to Arlington, because it's in another state. Maybe we only allow that in the first month, she said. I said if you read the official Bally's takeover statement on your website you'd know all Bally's National members retain national access to all LA Fitness clubs, minus Signature and some NY clubs. Nice try again, Diane. I've done my homework. You should do yours! Maybe I can explain to their sales staff in "Used-Car Salesmen" speak (which I'm sure they'll be great at if this job fell through), if I'm looking at a Chevy and you want to upsell me to a Cadillac, give me a great reason to choose that Cadillac. I'm willing and able to pay more if there's a big difference. If the only difference I see are a couple extra cupholders, foglamps and floormats but the pricetag is way higher, I'm buying the Chevy. For an upgrade, I want to see a top-of-the-line navigation system, heated leather seats, nice rims, etc. I totally understand why Bally's was in bad shape, you get what you pay for. And I know you're not Bally's, thank god. I also understand your need to sell new memberships to grow the company and maintain/upgrade the equipment. But don't play your customers/potential customers for a fool. I'm more than willing to pay more for a better club and better customer experience. Everywhere I read about your sales staff and their hard selling tactics, leaves a lot to be desired. Now just give me a valid reason to buy up. Better define your club level differences and let your customers decide if that's right for them. Until you open a non-Signature club within a 5-10 mile radius or when this club gets downgraded to regular status like Arlington, I think I'll pass on the upgrade. As far as the other regular LA Fitness clubs around DC, I'm very impressed and it's a definite upgrade from Bally's. I'll still look forward to going there on the weekends. For the time being, I'm joining RetroFitness on Nicholson. They're charging A LOT LESS! And the only "dream" they're selling is a fitter, trimmer body. Because ultimately that's what I go there for. Their machines are the same Life Fitness with TVs. The place is very well kept. No waiting. So what if they're in a strip mall and not a swanky building. I'll be driving there in my tricked out Caddy and not helping Diane pay for hers. | |
| Eddie | 3/13/12 |
| I've been requesting a copy of my contract aka agreement and apparently since this was done so long ago, over 16 years, before they had an electronic system in place apparently it is impossible to get it? I went to a branch and they told me that I needed to contact corporate, I called corporate and they told me that I needed to go into the branch. Ah, Bureaucracy at its best! I guess thats what I get for being a loyal customer for 16 years! | |
| James | 3/15/12 |
| I belong to the LA Fitness Center at Kingdom Square Mall in Capital Heights, Maryland. For the last several days the facility has been withhout showers, the whirlpool, swimming pool,and almost two months without the steam room. I'm quite disappointed as I use these items to help try and control my arthritis. It appears that LA Fitness is unwilling to address these matters and has taken a uncaring attitude for the quality of services offered at this facility. Recently, employees have started to clean the floors, something that did not happen before. I will give the facility another week before moving on to a facility that respects the need to provide what customers are paying for. I wonder what would you do if you were consistently bombarded with an ill-functioning facility? | |
Nikki  | 3/8/12 |
| I belong to the LA Fitness in Crescent Springs, KY. After reading a lot of these reviews, I realize that I am pretty lucky because, for the most part, the gym is clean and most equipment is in good working order. Although, I have noticed that they have started having a recording about "club pride" telling the employees that they're supposed to go around the gym and tidy up and check in with customers. The employees at my LA Fitness never do this! My main frustration is that I mainly joined this gym for the pool. In the 3 years that I have been a member the pool has been closed down for various reasons, at least twice it was because of a pump. The first time this happened, the pool was closed for almost a month and I was treated very rudely when I complained about it. And there is no way to complain to anyone at corporate, because the number I have found is either busy or the one time I got through I was on hold for over an hour, until I finally gave up and hung up. Now, the pump is broken again and this time they said it could be a week to get it fixed. They are still taking my money for my membership that I am not using because the pool is not open. In addition, I have Type 1 diabetes so I take less insulin in the morning when I am going to the gym so when I show up and the pool is closed it has a very negative affect on my health for that whole day, namely higher blood sugar. When I asked the manager if there was a way to email members when the pool was closed or any other notices (class cancellations, etc.) she said they couldn't do that because they had no access to email and there were too many members. Give me a break! All of those computers and no access to email. They could have members opt in if they wanted to receive these notices. This is so frustrating! | |
| Carol Sinape | 3/6/12 |
| I am writing this letter to express my frustration in dealing with your company. Recently, Ballys fitness of Bellevue was sold to LA Fitness. At the time, I was assured that current membership (senior) rates would be honored at renewal time. Instead, what I am now told is that LA Fitness, despite my having a receipt with the amount of membership renewal, will not honor it. The reason they give is that I have no contract with my name on it showing the senior rate. Checking with Ballys I learn that LA Fitness indeed was sent information as to what I paid last year, on March 3rd. What I am hearing is that LA Fitness does not wish to honor the senior rate and instead insists I pay the original rate which is ~$100.00 more!! As a senior, now on social security, the extra $100.00 makes more of a difference to me than it would to your corporation. I would like LA Fitness to reconsider and honor the membership payment receipt I have , and they have on file. It seems that LA Fitness is not embracing or honoring its seniors. I hope they will reconsider their position!! | |
| Dana Murphy | 3/7/12 |
| LA Fitness has turned out to be the biggest rip off I have ever experienced. They lure you in - take your first and last months dues...I went faithfully over a period of almost 1.5 years and when I lost my job needed to cancel my membership. I went to my local club and they told me to take this form and send it in. I did just that. Month after month I am being charged not only for the monthly dues but a $5.00 fee for being late - AND this is AFTER IT WAS CANCELLED. I called corporate and was berated for not following protocol and using the certified letter even though I had done it on line AND through the local club. I called again to the local club today to find out why yet again (after receiving confirmation of the cancellation) why I was still being charged...guess what NOW THE PHONE SAYS NOT IN SERVICE. I guess they didn't get enough money from cancelled peoples checking accounts. This will be reported to the better business bureau. And anyone who reads this - DON'T SIGN UP WITH LA FITNESS - everyone I know has had an issue with them. There are other less unscrupulous gyms who do not STEAL YOUR MONEY WITHOUT PROVIDING SERVICE and THEN SHUTTING THEIR PHONE OFF!!! DON'T JOIN THIS RIP OFF COMPANY | |
| Sharon S | 3/6/12 |
| I have been a member of the LA Fitness in Hunter's Creek for 5 plus years. This facility was recently renovated. It's was beautiful, but now because of the lack of cleaniness, it's quickly becoming disgusting. There is never any hand santizer, cleanser for the equipment (that the TVs tell you to wipe down), or paper towels. This has been an ongoing problem, and when I talked to the manager, I get the same old story; the supplies didn't come in with the delivery from corporate. When I suggested they purchase bottles of Purel, she actually said the store didn't have any money. We would just be out of hand santizer for 2 weeks until the next shipment. Mind you, there's a dollar store right next store. Apparently LA Fitness Corporate office doesn't care about the cleaniness of their gyms, but I bet the health department would. I rejoined because management assured me that all these problems would be taken care of. I guarantee you that I will move to another gym when my memnbership expires if something isn't done to correct these problems. Hey, Corporate Hotshots, this isn't rocket science! Hire cleaning people who actually clean and managers who give a damn! | |
| "Pat" | 3/5/12 |
| A Chicago member Bally's now LA Fitness for 15yrs. I must say what a total disappointment. From the lack of communication of the buy out/aquisition, all the way through the lack of professionalism, on every level really. Where to begin?... Employees eating finger food at the front desk, never smiling, completely uninformative, they can't find this, they can't find that, there's never any toilet paper, soap, paper towels, recent theft in the locker rooms,(big time), then claim they're not responsible. Now, when you do see someone cleaning, they're usually dusting the empty equipment next to you. Much too busy to fill those toilet paper, soap, or paper towel dispensers I guess. Strange!! You never see any employees in the areas where people are working out, probably because they're too busy eating at the front desk. The few clubs that I've visited since the transition took place have been so neglected, it's almost as though a Ghost bought Bally's. Everything has basically gone to s**t! Get it together LA Fitness...please!!!! Utilize the limited employees, and resources you have right now by properly training and perhaps a better job in initially screening them?!?... Please try to make it a pleasant experience for your paying customers. | |
| Tom Griffin | 3/2/12 |
| I have been a member for a little over a year, I am an active athlete and still have a membership in a Fitness 19 in my town. I joined your facility in Round Lake, Illinois because of the pool, I plan on competing in a tri-athalon. Overall my experience has been pretty good but recently I have been have become increasingly dissapointed. Most of your employees are friendly and helpful, espcially Adrian who mans the front desk early in the morning. When I first stared going to you club I saw employees do a walk through at closing time, re-racking weights and picking up empty water bottles and paper towels. Lately however my experience has been less than optimal. When I arrive in the club at opening time (5:00 AM)I find trash littered about, shower stalls with underwear and empty shampoo bottles on the floor, empty paper towel dispensers and most distressingly no toilet paper in your bathroom stalls. On a recent a Wednesday evening I walked into the mens locker room to find the floor strewn with trash, including a jalepeno pepper on the floor. Another annoying and possibly dangerous situation are unattended youger children, pre-high school age, running about the club and using the lap pool as one would a recreational pool, rendering it uselss for training. This morning I was among a group of about twenty people waiting for the Spin Class to start. The instructor never showed up. This is the second time in two weeks that this has occurred. I am hoping that this message will prompt a reply and some positive action. | |
| bomi | 3/4/12 |
| I signed a contract for personal training. The next day was the 1/2 hour session of measurements and 1 endurance test. No talk of goals/needs and NO questions about personal health restrictions concerns... etc. 3 days later the first session no explanation of why exercises were being done, no goal setting just do it, the next day was 1/2 hour session of virtualy the same thing no goal setting boring and no ability to engage the trainee .... no talk of safety nothing hardly worth the money they railroad you into. I really wanted to get myself in shape was excited about the whole thing ... now find myself locked into a contract with a company that has little integrity. Nobody seems to know what they are doing and when asked who to go to with concerns managers state " I dont know their last name..or how you can get intouch with them (corporate)... they (corporate) dont give us the information to help you because they expect us to handle it" Poor business practice/ customer service going on in the LA fitness world I have spoken to many of my friends and collegues in the health care arena and else where and all are appalled and many have had the similar experiences. | |
| Broken down equipment | 3/1/12 |
| The location I am a member used to be a solely owned gym in Chicago which was then purchased by Bally's which is great because of the locations however it was recently transitioned to LA Fitness. There is a section of the gym which has been surrounded in yellow tape for two weeks because of a flood which does not look promising as far as being fixed. As far as the amenities, the whirl pool is either broken, under repair, or cold. The pool is regularly under mainteance. I am fully aware of the processes which take place as management transitions or ownership is new, however, if the equipment is broken on a regular basis and the members are not able use the equipment, there are two choices; become unhealthy and stop exercising or, join another facility. It is not a good idea for anyone to let their health slide because the management at a facility is coming unglued. | |
| Felicitas Dye | 2/28/12 |
| I joined LA Fitness in July in Studio City, after having major abdominal surgery. I bought 28 training sessions, paying most of the money up front, with two additional payments. I have now been charged for 66 sessions and almost $2000.00 extra. When I brought this up to the girl at the front desk, I was told to wait and was shuffled around to three people. Finally a young woman by the name of Yeva Mambreyan sat with me and told me I wasn't going to get my money back and that it was my own fault. (She said this with an actual smile on her face.) I explained that I only had to make two payments and that is all I agreed to. She then proceeded to tell me that she's the only one in charge and again it's my own fault. Shame on you LA Fitness. 2000.00 dollars is a lot of money that you are trying to fraudulently squeeze out of a customer. | |
| Ray L | 2/28/12 |
| hi ive been treated so unlawfully and rude by LA fitness... i was called by a trainer and asked to come in he noticed i signed up and only attended the gym once...he was so cool so i went in...we worked ut for an hour...he offered me a plan for training sessions..it was the last day...i said yes ill take it..he informed me of the cost, had me fill out a profile and goal sheet....i went home that night he bugged me for payment...i said hey, we are workin out tomorrow right he said yes but i really need your payment tonight to hold the plan i said i have half on my credit card...i will allow u to use it one time only....i went back we worked out twice more...he finally mentioned he wasnt a trainer at all and i will have to chose one...i was like u offered me free training sessions as well...so why r u just telling me now...i went home and thought about it..i changed my mind, i dont want the sessions...i called in and cancelled...i was told my money will be back on my card. however it never happened then they forwarded my credit card company a contract without my signature saying i signed up over the phone..i was like these creeps when i was in the gym initially he nevered had a contract present when i filled out the goal sheets and all that, or the other two times. This is some B.S. i was like no way i will sign up to pay 240$ a month for sessions for one year. he never one mentioned a one year contract. then he tried to hit my credit card for another payment after i told him not too. | |
| Elizabeth G | 2/28/12 |
| I have been a member of your club since 2002. At initiation I paid $199 down plus my first and last month of $42.45. Over the past few years I have not visited the gym very often if at all due to various reasons. I have continued to pay my membership regardless. My husband was interested in joining my plan with me in order to get us both active again. We visited the new club in Coral Springs off Coral Ridge Drive. I was hoping to lower my monthly fees since so many of my friends pay significantly less than I do for the same membership. When we walked in we were greeted by Jay the sales person. I explained my situation and asked him what options I/we had. Jay mentioned that I have a premium membership which allows me to visit ANY gym and use the raquetball courts to which I explained I do not play raquetball nor do I visit various gyms. I asked if he can just remove that from my membership. He said that those features hold no individual value, that was how my membership was created. He refused to hear anything I had to say and simply said that he can not do anything about how much I pay unless I want to buy down my membership. Basically suggesting I pay $99 now to lower my monthly payment to $29 a month. With my buy down they would remove the premium status and raquetball court features (you know, the features that have no value and that I will be PAYING YOU $99 to remove!) So I need to pay the difference for the next 8 months in advance in order to reduce my payments 13 a month and remove features that have no value? Great option for a 10 year loyal member. We then focused on my husbands options. He gave him these options: Pay $90 down and $27 a month if added to my plan. This would bring my monthly fees to $69 + tax a month. (He did mention this is saving ME money) Start a new membership and pay $199 down and $29 a month (Still less than your 10 year member) Pay $439 up front for the year and renew every year after for $248 a year (a savings of $65 the first year over a 10 year member and $252 less a year every year after!) Pay $617 up front for 2 year membership and $248 a year every year after (a savings of $391 the first 2 years and $252 every year after!) Finally, start an entirely new family membership where we would pay $199 down and $54 a month for both of us. He can not however offer this plan to us NOW because I have been a member for 10 years. I was amazed to see how much better a potential new member was treated as opposed to a long time customer. When I asked to cancel my membership he did so begrudgingly, handed me a print out and very condescendingly pointed out where I should place a stamp and place my return address as if I was not intelligent enough to figure that out. He was also quick to refer us to a new gym that will be opening, you should check out the new gym opening in Coral Springs, its only $10 a month, why don't you check it out and see what kind of people go there he said. Jay was rude and condescending at best and showed no interest in helping us find a solution. If I have been paying $42 a month for the past 10 years I would have continued to do so if I felt he had at least made an effort to find us a more economical option. If this is the way you treat your long time members I want no part of it. Please consider this my formal cancellation since you can not cancel on site (another way to squeeze one more month out of your members). I hope other members do not have to deal with the customer service we dealt with tonight. | |
| M.A | 2/29/12 |
| Letter to LA Fitness Corporate I have been a faithful member of your facility located at 1860 Duluth Hwy, Lawrenceville GA for over five years now. I recently returned from maternity leave and resumed my usual 5am workouts at this facility. Since January 9th, 2012 I began to notice that the staffer for the early morning shift, would open the doors at about 4:52am to allow early arrivers to enter the facility. I also noticed that none of these folks ever scanned their keys or did she ask them to. So I figured since they arent doing it, there must be a change in policy since Id been away for almost seven months. On the morning of Wednesday February 29, 2012, I entered the facility at bout 4:55am and proceeded to begin my workout. The staffer approached me and asked that she scan my key. I gave her the key (I have no problem doing this) and also asked her why I was being asked to when none of the other folks had their keys scanned. She replied that and I quote oh I chit chat with them so I know them. This statement did not settle well with me so after completing my workout around 6:15 am; I approached the staffer to understand what she told me earlier. First I asked for her name. Then I asked her why she had to scan my key when none of the other folks who all come in at 5am got their key scanned. She of course took a defensive tone and said shed checked with her facility manager who said it was OK to not scan the keys of folks she knew. So my next question was how did she know that someone has been faithfully paying their monthly dues and if they know she doesnt scan keys, they could potentially just come early to avoid paying dues. She replied that she has a system of checking folks in so I shouldnt--- and I quote make a mountain out of a mole hill. I told her I wasnt making a mountain out of a mole hill and it was simply a matter of fair treatment and not discriminating against me because I didnt chit chat with her. I also asked her what the company policy was regarding scanning of keys which she fumbled to find an answer and eventually brushed me off as she walked towards to front door. She opened the front door and amidst mumblings from her opened the door gesturing that I leave. I found that very disrespectful and inconsiderate of the fact that I was trying to have a conversation and gain a better understanding of her logic for her actions that morning. I told her I was a paying member, who hasnt posed a threat to her so she shouldnt dare ask me to leave when I wasnt ready to. She returns to her desk and tells me shes a 53 YEAR old woman and isnt going to entertain such inquiries. Also, she told me shed open the doors at 5am for me implying that folks who come in at 4:52am will be permitted to enter the facility but just as she had unfairly treated me that morning, she would allow me to enter at 5am. I simply told her God bless her 53 year old self and that I dont mind coming in at 5am as I had been doing in the past. Why do I write to you? Well, any corporation/business knows that customer service is vital to its success, and yes since 1984 the club house has been in existent and growing but what are your customers really saying? And are these concerns being addressed or ignored? If Rev. Martin Luther King hadnt made mountains out of mole hills, would there be the Civil Rights Act or Title VII? If Nelson Mandela hadnt made mountains out of mole hills, would there be freedom for South Africans? If JFK hadnt made mountains out of mole hills would minorities in this country have the voice and the freedom we so enjoy today? At the end of the day, it takes people pointing out others mistakes, unfair treatment and discriminatory actions for change to occur. Of course change is perception and so your business might deem it OK for each facility to operate differently but in the eyes of the customer, such changes often create issues. What the staffer did and said was in no way representative of the LA Fitness I have known for five years; and if such actions are permitted by facility managers and corporate executives, Im not sure what to think of the club now, and where my membership will stand in the future. If the facility is opened at 4:52am to allow early arrivers to enter, then from when the staffer opens that door, to when we all enter, we all should be given the same treatment irrespective of whether we chit chat or not. Also, irrespective of whether she is 53 years or 25 years, when a customer is in need of clarifications, it is good customer service practice to listen and not argue, or gesture for that customer to leave OR threaten them with prevention from entering the facility till after 5am. Such actions and attitude is utterly despicable for a staffer which I hope will be addressed. But them again, as I said in the beginning of my letter, the business can choose to ignore customer concerns and or choose to address them. At the end of the day, its up to us the customers to evaluate our relationship with the business and conclude as necessary. I wish the staffer, 53 years old all the best and hope no other customer is treated the way I was. It is sad when folks treat others unfairly or discriminate against others but expect to be treated with dignity and respect in return. | |
| carol | 2/26/12 |
| I have been a member of La Fitnes 19 years. I used to go to the gym on lake and cordova in pasadena california. Iwalked in the gym the other day and it was in the worst condition I have eveer seen. The gym is always dirty but this day hazmat should have been called.I went in to the locker room were there was paper towels on the floor hair in the sink and showers and the toilets were over flowing with human waist(SH_T) disgusting! I went in to the steam room and someone had droped orange peals on the floor. I know people are filthy but when I informed the front desk of the coditions they laughed and sent no one in to correcte the matter.I know the kids at the front desk arent paid well here,but corporate is.There is no excuse for these abhorable conditions. I am now at the gym in Arcadia this is a 10 star gym clean opened late good free parking and nice friendly front desk.keep up the good work. PLEASE | |
| patricia bocanegra aguilar | 2/23/12 |
| la fitness is the rudest gym i have ever been there i was on my way to the gym when i realized i didnt have my membership card so i thought il jus show them my id and they will find me.. wrong! i show up there and i was like i lost my membership card can i get anbother one i have my id... the lady at the desk asked me for my number n i gave it to her then she said she couldnt find me so i said heres my id you cant look it up with that? she said no and asked me how to spell my name....i was like wtf! i have my id here it is! then a guy cam and said if u dont have the barcode we cannot find you i said well yall been takin money out my account every month how can i not be in the system he started getting loud and said i couldnt workout with no membership i just walked out and i called and tried to get the number to the district manager and they refused to give it to me so now im just going to cancel my membership n go to 24hr fitness | |
| stan ronaldo | 2/23/12 |
| I have only been to 2 locations for LA fitness- the 2nd only in hopes that they couldn't have been as bad as my first experience. To the extent that the 2 locations I visited are representative of the corporate offices I can tell you that these people are unscrupulous and extremely unpleasant I am not the type who has trouble getting along with people in either a business or personal setting. They were unbelievably rude and when they realized their "strongarm" techniques were not going to be effective, they became increasingly worse. At one location I happened to mention my experience to long time residents of the neighborhood who validated and confirmed my experience. My conversation was soft spoken and limited to inquiring about possible membership - how can something like that evoke uncontrolled hostility on the part of the 2 employees with whom I had contact most recently. Subsequently I have heard several stories from people who have had similar untoward experiences - some apparently worse than mine. My suggestion - if they offer you the gym membership at no charge - don't accept it and go elsewhere - anywhere else!!!! The "relationship" will inevitably end badly. I most often write complimentary messages regarding my experiences with a wide variety of businesse - so writing this negative comment is difficult. However I would feel remiss if I didn't warn people. If anyone feels they need confirmation, simply show up at an LA fitness ( probably any location - I assume the 2 I visited were representative) | |
| hayon. kim | 2/23/12 |
| I am an orthopedic surgeon. Recently I took care of a patient who had signed up with LA fitness a short time prior to his injury. He had a lower extremity fracture associated with massive contusions to thigh and lower leg. He was to be nonweightbearing for about 3months. He had a provision in his agreement with LA fitness that his membership would be put on hold with physician documentation. Certainly his injuries were legitimate and I provided the letter outlining the nature of his problems and the anticipated down time. He was given nothing but the run around and what sounded like double talk. Bottom line - LA Fitness was totally unwilling to grant him any concessions. They apparently are quite willing to take a customer's money but are unwilling to provide much in return. Their MO seems to be (based on corroborating stories from other patients) that they specialize in taking money in but are reluctant to provide proper services or fulfill their end of the bargain. Based on the stories I have heard over the years from several patients, giving any money at all to LA Fitness should be considered a donation for which you will receive little other than rude and unethical behaviour. If you are looking for a well-equipped well maintained clean gym and ancillary facilities you should definitely look elsewhere. CAVEAT EMPTOR | |
| Kris | 2/23/12 |
| I belong to La fitness in North Hills, PA. Trying to cancel online due to relocation to other side of city where there is no LA fitness close by. The site of course says "Be environmentally conscious and make payments online" But of course they will not accept cancelations online because like a lot of folks have mentioned above that they will charge for another month or week. What kind of crap is that! Environmentally conscious my a....! The Duncan Ave. Gym in the North hills of Pittsburgh is consistently a mess outdoors trash everywhere. Inside most of the water fountains are broken for months now and this causes stress to the members when everyone is crowding in on one or two fountains in the entire gym. This is a busy place and the money they pull in is amazing but they cant fix the issues in a timely manner?? Your kidding me. Its been at least three months the fountains do not work by the basketball court. Also I had to start bringing my own soap into the gym because every damn dispenser in the Men's bathroom is always empty and also out in the gym they are empty. All I see that staff doing is worrying about making another sale etc. I know how it works there. I have had family work for the company in the Monroeville location and I know that all they care about is sales. Well most of time they are walking around acting like they are important in which every damn soap is empty and the paper towels are always empty and the lockers are always dirty and the fountains are broke and are a danger to peoples hands. So dealing with the bad experience I can add one more thing. Machine's stay in the out of order phase for weeks on end which is nuts because the place has lots of money and they can afford to fix the darn machines within the same day or couple days. So, Now I have to cancel my membership but have to mail stuff across the USA because the internet is not good enough. They are just trying to pull just a couple more bucks out of us. Scammers. Cancel my membership now with out me having to mail stuff around the globe and to drive to post offices, etc. Dont have time for that shit and if your Environmentally friendly then fix your fountains from pouring constantly and allow folks to cancel online. | |
| Gregory P. | 2/22/12 |
| Here's my nightmare with L.A. Fitness; I just joined last week, went in for the 1 hour assessment session, which turns out to be nothing more than 20 minutes of them trying to sell you a personal trainer and some minimal workout. I most incorrectly assumed that this employee/salesperson/"personal trainer" knew what he was doing and would be sure that I didnt' get injured, specially during this so called assessment. He asked me what physical problems I had and seemed to be writing it down on my paperwork. I have bone on bone osteoarthritis of the knee and am very restricted from most machines that put pressure on the knee. This "knowledgeable" trainer had me get up on the elliptical machine for about 6 minutes for a medium exertion workout. I thought that "oh these guys know all about the human body and muscles and what to do and not to do". WRONG, I was in a good amount of pain for 3 days afterward and taking high doses of ibuprofen every 4 hours due to the pain in my osteoarthritic knee. After I called his so called manager to tell this incident, she didn't seem to care or respond in any way that showed that she had any customer relations experience whatsoever. No apologies, no compensation, and excuses for her trainer. I'm pursuing this further to the top of corporate. That should be interesting to see if, when , or what might get done at all. | |
| deanne mencher | 2/22/12 |
| I have been trying for the last two months to get a refund for my training through any means possible,including providing a medical letter... L.A.fitness on Argyle Ave. in Hollywood has given me the run around and no answers that are suitable. The operations manager and the general manager apparently are yes people to the corporate offices who keep everyone at bay. It is the worst bureaucratic b.s. I've witnessed in a very long time. Finally, while confronting one of the people, they got an address and instructions as to how to find out how to refund me approximately 1800... but the time , my time, is costly and the aggravation is maximum. i don't know who is worse, Bally or L.A. Fitness... | |
| Larry | 2/19/12 |
| I thought any change from Bally's would be an improvement. Not so. No hot water at the sinks. No soap or shampoo or conditioner in any of the shower stalls. Cold air in the pool area. Yikes! | |
| someone who hates l a fitness | 2/20/12 |
| poor customer service here dallas texas kurt is the regional manager and he will not return my calls I have some bodies from corporate get this message | |
| Ashley | 2/20/12 |
| I have been going to the Pines and 184 location for two years now and that location has declined rapidly. I always receive smiles from the trainers and staff, that area I can't complain but the machines are constantly broken and need to be replaced. The cleaning crew are great and such sweet individuals. Now....I started going to the Hialeah location to workout with ffamily, the workers don't even know the GM's name and I constantly have issues with the cleaning woman kicking us out of the spin room to clean, whenever it suits her and tonight told me, "Too bad, you have to leave." GM called me, "Dude" and I was outta there. | |
| munkee | 2/21/12 |
| when did the "Pro" Results staff felt it was a good idea to take personal pix/video of gym patrons on their own personal iphones? yep true story happened to me last week. I was training w/my sis-in-law as a favor to her & my wife at their pottstown loca & got approached by some goon about private training sessions we were doing iside their personal training studio. there's no signs about that but if it's their room they should have better signage & keep lights closed to the general public. but even after assuring the clown TWICE we were family he chose to not believe me. not sure what that says about his ethic but my word is honest. he left, I finished working out w/my in-law & next thing I see if the bozo shooting a pic/video. last I checked that's illegal since it's not to my consent nor did he tell me what he was doing w/it. I've already shot complaints to mgt & corporate but I'm planning to go further. I could've cared less but he snapped the pix w/a female present. If I locate that pic I'm gonna stick a personal lawsuit on this clown for stalking, invasion of privacy, intimidation, racism (did I mention I was in a biracial marriage), & sexual harrasment since it was on his personal phone. | |
| Bob | 2/21/12 |
| The recently opened facility in White Marsh, Md is a complete cluster. They immediately removed the turnstile previoiusly used to keep out non-members. Anyone and everyone could walk in, work out, shower, break into lockers.....this HAS happened. You are then requested to renew your membership.....without a copy of the the contract! The locker rooms are disgusting; you could almost trip over the dust balls on the track and now they have turned this joint into a disco! The music was so loud that people could not walk around the track (that is where the music was set up). The decible level was far above 130 -- the average pail level. Though MANY complained...it apparantly fell on deaf ears as they are planning yet another disco night on February 29. And WHAT is up with your L.A. Fitness "mascot" who struts aound in stiletto boots (totally inappropriate for a gym) and Spandex pants belching out orders far louder than necessary! My hope is that you take care of these issues, my guess is...it won't happen. And, by the way....that facility does not even merit one star. | |
| maybelle | 2/18/12 |
| LA fitness has the illiterate trainers and employees i've ever met.They just want your money and after that you are on your own.They are shit heads! suckers and lousy people. | |
| Elizabeth Garcia | 2/14/12 |
| I am a former employee of LA Fitness and in multiple times I asked my change of address for W-2 purposes. That never happened and now I need this tax form urgently. I called the payroll department and nobody can give me a straigh answer to my problem. I have never received my tax form w-2. My ID number is 1921860 my tlephone number is 619-772-6099 Please somobody reply to my need! Do I need to drive to you office to fix this problem? | |
| MrMRD | 2/14/12 |
| I have been a member of Bally's for over 10 years. I learned that LA Fitness took over Bally's when I tried to go into my account to pay my gym renewal. Today I received the rudest "customer service" call ever. Some young lady called and said your membership is past due and I have to pay the amount (almost $200) NOW. I asked her if she could get me a hard copy of the bill and I will take care of. She said that she could not e-mail or fax me a hard copy. I then asked her if she could mail me a hard copy. She said she couldn't do that. I asked to speak to her supervisor. A guy came onto the phone, did not introduce himself and didn't now who I was. I explained to him that I simply need a hard copy of my bill. He said your card was rejected for renewal and you need to pay it now. I told him I never signed up for automatic renewal, so I don't know what he was talking about. He actually got off of the phone without telling me he was going to do so, and the young lady came back on the phone. When I proceeded to ask her to show me how to log into my account on LA Fitness's site, she kept saying "I have another call coming in! Can you hold?" I told her "No" twice. She insisted she was going to take the other call and hung up on me. THE RUDEST PEOPLE I HAVE EVER ENCOUNTERED AS A CLIENT. They helped me to decide not to renew my account, and I suggest you don't renew or sign up for LA Fitness. JUST RUDE! | |
| George Peck | 2/14/12 |
Dear LA Fitness I am writing to let you know that the kids club is filthy and not secure for parents taking their children to this facility. The club is not being kept to the original standards when the center first opened and security gaps are clearly visible. This particular facility needs to have consistency with cleaning at all levels with special emphasis within the kids club due to higher exposure of germs being spread. I will be contacting the police department along with the public health department if changes are not made soon. Your attention to this matter is greatly appreciated. | |
| steve careskey | 2/14/12 |
| Im from indianapolis and want the glendale branch to put a door by the entrance to the pool directly to the locker room. It's more convenient that way. The fishers Indiana club has one. Please consider it, Thank You my email is scareskey@yahoo.com look forward to your reply. Also please consider staying open until midnight for us night owls. | |
| Namir (Neil) Zara | 2/15/12 |
| AS if the situation at LA fitness is no bad enough and we thought it had hit low levels. Well we just hit a new low with LA firing our great and hard working janitor- Glenn (Warren, MI). The man worked hard, was very friendly with every one, and every one in the club knew his name. He was fired despite of the fact that his work more than doubled due to the invasion of the LOW PAID memebers of Bally. Glenn is raising a family and needs this job. Shame on La fitness for doing this. | |
| miss m | 2/15/12 |
| i have been going to the club in stuart fla, and just go for the water classes. for the past 2 months the water in the pool has been cloudy and reeks of over chlorination, the desk has been told from several members that take this class, they even closed the pool for a day to drain it but it still is the same cloudy water! something needs to be done but the club hasnot fixed the problem!!!! very unhappy with this situation | |
| Rashidah Sharif | 2/15/12 |
| LA Fitness is a very racist company to their BLACK GUEST AND WOMEN. I have a friend here in Portland and young Black teenagers would go there to play basketball they were harassed enough until their parents pulled them out. T think we should pickett this place and let them know this will no longer be excepted. | |
| Jun | 2/16/12 |
| I have been a LA fitness member for more than 10 years. Because I am too busy or too lazy, I dont go to LA Fitness often, sometimes only a couple times per year. To encourage me to excise more, my wife decided to enroll also. Since the one I go is pretty far from my home but very close to my work place and there is another LA Fitness near my home that will be convenient for my wife to go, so when my wife got enrolled, we told LA Fitness she wanted to be able to go to both. The man in LA Fitness was so nice and told us she could go to any LA Fitness. We were very happy and since then my wife went to the one close to my house for 6 month. Yesterday, when she went to the same LA Fitness again she was told her membership type did not allow her to go there. She was shocked. When we contacted the man who enrolled her to LA Fitness , the man said he remembers my wifes member is single club (what a good memory!). I said if my wife can only go to one LA Fitness, she wouldnt join LA Fitness at the beginning and you told us face to face that she can go to any LA Fitness. The lesson we learn is we trusted him too much since he was so nice, so we did not double check the paper work. I asked to talk to his supervisor but he refused first. Later he said he is supervisor. I said you must have someone above you and finally he gave me a name but he said that person is busy and he will ask him to call me back. As you can image, nobody called me back. I called that LA Fitness again to ask the supervisor, they also told me he was busy and they promised me to have him to calls me. But still no one called. How come when LA Fitness wanted you to enroll, they are so nice and friendly and even give you false hope. But when you have problem, they show you a totally ugly face? | |
| tom pyle | 2/16/12 |
| when is the pool going to heated in beavercreek oh, i have told everyone i know not to join if they want to have use of the pool due to the cold temperature of the water, warm it up and i will start recommending new clients, this is not what i paid for!!!!!!!!!!!! you have really gone down hill, | |
| Ron | 2/16/12 |
| Dear Gentlemen, I am sorry to come at you with this notice but I have no one listening me at the local management level for the fact that they are afraid of retaliation. Im honestly trying to reach out to your HR department or senior leadership.. I have wrongfully been accused of training people at your Culver City facility. I have been a member at this facility for quite some time. Most of the original Bally total fitness employees know me and have come to support me in my physical needs and achievements as I began to compete in amateur bodybuilding last year. As a friend and member of your facility, Cameron and I were both getting ready for The NPC Grand Prix in April, due to our intense training I had been accused of training him, when in fact hes my workout partner. I do not receive any type of compensation for working out with him. All we do is give each other an additional push to make and help us meet our goals. I was accused of being a certified trainer in which that is false and there is no record of me even getting any type of certification or attending any type of training that would consider or call me a fitness trainer.. I honestly dont want to seek any legal option but will if needed as I have been advised to do so. I honestly just want to be at the gym and be reinstated, I enjoy working out at the Culver City facility. I have about 10 family members there and possible an additional 20 close friends that work out at the facility, all who support me and know that these are all false accusations.. The reason I want to contact HR is for both Falsification of documentation by your PT Supervisor Quan Paxton which I believe he should also get some type of Corrective Action taken for his slander of myself and false accusations, if thats not enough the same individual has violated your Ethics Code if any on the grounds that he is dating someone he oversees at the gym, name can be given upon request. I never saw or did anyone go over any type of investigation, no one was called in to be interviewed and all was done by the assumption of your employee Quan which did make a $500 bonus for having Former trainer Julian and myself excluded from LA Fitness Yes I know of the catch the illegal trainer incentive LA Fitness offers, in which he had false claims. As you can see there is a bad apple in Culver City, I hope you can understand the stress this employee has caused me and other members there as they can not believe this is happening.. i have a big support group at the gym which are willing to petition for me if needed. Thanks for listening, i have additional detail on a day by day on an excel sheet for the last two weeks with better detail and proper timelines of the incidents upon request | |
| Farrah | 2/12/12 |
| I became a member of at the LA Fitness in Arlington, VA in January 2012 only for the cycle classes, which are pretty good on average. The management needs to come up with a workable solution for the over-crowded Saturday morning class, but that's another story. The main reason this place is awful is because of their terrible lost and found policy. I inadvertently forgot my wallet in the women's locker room after the Saturday cycle class last week. I accept full responsibility for the idiocy of leaving my wallet. When I came back to pick it up, I was happy to learn that someone had turned it in; however, instead of handing it over to me, I was told that it had been placed into a safe for which only the operations manager has a key, and he, of course, only works during regular business hours, so I would have to wait until Monday morning. First of all, a call giving me a heads up that my wallet had been turned in would have been nice so I would have had the chance to pick it up before it was thrown into a safe with no key onsite. After explaining to the gentleman at the desk that I now had no way to buy food or gas over the weekend, he reluctantly called the manager, who reaffirmed the policy and refused to come in to open the safe. So, I returned at about 9:15 on Monday morning only to be told that the manager went to the bank but "should be back in 30 minutes." I was not happy. Upon his return, I explained to the manager why this is such a terrible policy. He thought I should be grateful that it was returned. I tried to explain that, while I was appreciative of that, it made no sense to hold it hostage for an entire weekend and that they need to have a key onsite. He didn't understand my point and was outright rude, so I cancelled my membership on the spot. | |
| Cindy Olson | 2/10/12 |
| I recently joined LA Fitness in Burnsville MN due to the price increase of the gym I had been going for over 15 years. The gym is nice, the equipment is up to date, but the MUSIC is loud and offensive. My husband and I have complained to the manager several times and he has told us that several people have complained about the music. His solution - tell the person at the front desk to change the chanel and turn it down as it not suppose to be loud in the morning. We have tried that, and guess what? They don't know how or they can't change the chanel because they only have one. I don't enjoy working out or getting ready for work listening to hard rock music. I'm not in a bar. How many people have to complain to be heard??? | |
| Lynda W. | 2/10/12 |
| I've been a member of the Hazel Dell, WA location for 2 years. I joined to attend the evening Water Aerobics classes. This is about the only thing I can do because of lower back and knee problems. We have been without an instructor on Tues. & Thurs. nights since the beginning of the year. We're constantly given excuses about why there isn't an instructor. She's sick, her son's sick, the sub couldn't make it and the list goes on and on. I was told to call in before coming to see if there would be an instructor. BULL - It's not my responsibility to make sure someone is there to teach the class! It's their responsibility to make sure they have an instructor. Last week we were assured a new instructor would be starting. Guess what???? No one showed up. I've made calls to speak to the manager, but they're never in and obviously don't know how to use a phone because they never call back. There's never a manager on site to talk to either. They're very happy to take your money, but they don't seem to care about anything else! | |
| La fitness...sucks especially in customer svc. | 2/8/12 |
| Called to get Child care squared away, as manager wasn't willing to work with me, I have 4 months left on my membership and they will be losing me as a member, I will take my business elsewhere after 15+ yrs with Bally's.... due the the shitty LA Fitness take over.... very displeased, and it's only been about a month, since the change over, I have plenty of gyms in my area.... So bye!!!! | |
| Bea | 2/8/12 |
| Can you please fix the sauna at the LA Fitness in Franklin Mills P.A. the sauna is broke since december 2011, and 1/2 of the heater is missing.It seems to be the same story in all the facilities with issues...management says the same stuff to the members, corporate knows about it, they call the guy to fix it, and the guy didnt show up...sounds like a recording from all the above answers to the comoplaints.yet LA Fitness is very quick in the monthly member fee charges...what ever happened to good customer service? If this keeps up I am pretty sure peolpe will start buying equipment for their homes and cancel LA Fitness memebrships, or go to other gyms and then we all know what happens to a compamny when not enough money and profit comes in...bankrupcy! and employees out of a job. | |
| L. Bankhead | 2/6/12 |
| I wish I could give this place 0 stars. ALL of the workers at the Lansing, IL location are grossly unprofessional. If the janitor tries o stand behind me and clean a machine I am actively using one more time, I am filing suit. The trainers are supposed supposed to be there to help you, but if you do not entertain their flirting and inappropriate conversation topics, they ignore you completely. The environment is highly oversexualized and encouraged by the staff. Something needs to be done. | |
| SHEILA | 2/6/12 |
| I JOINED L.A. FITNESS JANUARY 2011. i SIGNED UP FOR A TRAINER WHICK COST ME $120.00 A MONTH. RECENTLY I HURT MY ANKLE AND THE DOCTOR SAID I SHOULD STAY OFF OF IT. I STARTED CALLING L.A. FITNESS IN PARSIPPANY, N.J. SINCE THE BEGINNING OF DECEMBER 2011 FOR THE MANAGER. HE HAS NEVER CALLED ME BACK. FINALLY I SPOKE TO A WOMEN NAMED PAT AND SHE TOOK CARE OF ME. I FAXED HER THE LETTER FROM MY DOCTOR. I WANTED TO CANCEL MY TRAINER. PAT SAID IT WAS TAKEN CARE OF BUT IT WAS TO LATE TO CANCEL IT FOR DECEMBER. HERE IT IS FEBURARY AND THERE WAS THE #120.00 IN MY DECEMBER BILL FOR THE TRAINER. I AM VERY UPSET WITH THIS HOLE ORGANIZATION. EITHER THE PHONE IS ALWAYS BUSY OR NOBODY CALL YOU BACK. I AM CALLING ME CREDIT CARD CO. AND TELLING THAT I AM NOT PAYING FOR THE SERVICE THAT I HAVE NOT HAD. | |
| sandy | 2/4/12 |
| I need to know where a part-time employee of LA fitness can contact to report harassment and discrimination. My daughter works for LA Fitness in Mission Valley and they don't pay her for training hours, she has to run back and forth on her time off for the key to the building..they switch her hours last minute...they spread rumors and fire employees..so called management takes employees out to drink and party so if you do your in the in club but if you don't well your in the out club. They even told her that she needs a doctors note to call in sick and to find her own replacement...I have never heard of such bull crap..she is hourly and not salaried. Next I will contact the CEO of this club...and the better business bureau and the labor board...harassment and discrimination should not be tolerated and this management needs a wake up call. Any other LA fitness employees have similar situations do respond. | |
| Dave | 2/5/12 |
| I visited the Alexandria VA location, went there on Friday evening, got there around 6pm, and the intercom announced they were closing the men locker room for maintenance, I thought a pipe must have burst or they lost hot water and had to made a emergency repair; it was neither, the manager decided to clean the men locker room, when it was extremely busy inconviencing and furstating the customers, the manager explained to me, she only has a female custodian and wanted to clean the locker room, I never seen this happen before, why can't they bring the cleaning people in when the club is closed and simply have someone come in a few hours during operating hours to servicing the common areas. Something needs to change I went there this morning and the gym was dirty, trash everywhere. HELP | |
| EMPLOYEE CLASS ACTION LAWSUIT | 2/1/12 |
| WE ARE CURRENTLY SEEKING ALL FORMER EMPLOYEES OF LA FITNESS AND BALLY TOTAL FITNESS FOR A CLASS ACTION LAWSUIT. PLEASE CONTACT THE ADDRESS BELOW WITH YOUR CONTACT INFORMATION. THANK YOU. ELIFITINT@JUNO.COM | |
| Nikki Barker | 1/30/12 |
| The personal training program at LA Fitness REALLY SUCKS!!! I could get better fitness advice on Youtube. Plus, I have back problems so it is really important that I stretch efficiently after each workout, so when I asked my trainer about stretching techniques I was advised to ROLL AROUND ON PVC PIPES!!! They were aware of my condition, yet this is the "professional" advice I was given. In addition, the program coordinator overcharged me when he signed me up and they took double out of my checking account what they should have, by over $100 dollars. Thankfully I noticed the error before I overdrew my account. When I made them aware of the problem I was shuffled around from one person to the next and placed on endless hold until I finally had to come in and confront the guy face to face. He still didn't see the error and kept giving me the same mindless sales pitch about joiners fees until the regional manager who happened to be there got involved. I still can't get out of my contract despite this awful service and the whole experience has been one HUGE NIGHTMARE!!! | |
| Namir (Neil) Zara | 1/31/12 |
| So we were told that with the month of January concluding, the impossible situation at LA fitness clubs will be mitigated. Nothing can be further from the truth. With the LOW PAID Bally members invading our clubs the situation is dire and in need of immediate repair. I go to an LA fitness club in Warren, MI. I start at 5AM. At this early time, every treamill is taken, you have to wait on machines to work out, Bathrooms are dirty and must wait for a shower booth to be available. This was never the case before this exodus of these LOW PAID Bally members. IMAGINE the situation after work hours. We were also told that Bally members will pay equal monthly membership as the original LA fitness members. Again Nothing can be further from the truth. Not only Bally memebrs continues to pay their low fees and I witnessed one contract shown to me by a Bally member indicating he will pay the same fees through Jan of 2014, but they use the racket ball courts (I have to pay $10 over my alreasdy high membership fees) free of charge. This is not the American way of fairness and Justice.. Shame on LA fitness management.. | |
| AB | 1/31/12 |
| Ever since the "takeover" things have just gone downhill. There was no respect to the Bally's veteran members to inform them of the changes. We received a letter well past the time this sale was made - but no mention of how our membership contracts were being handled. When new staff was put in place none of them had answers to anyone's questions. We were told our Redford, MI location would remain open - only to find a note taped to the door stating they were closing the end of the month. Once this was posted things went from bad to worse. Equipment was stolen, trash cans not being emptied, not providing paper towels or toilet paper. But the staff was finding time to sit in the office and meet up with friends. Going to the LA Fitness I am now forced to attend the staff is not friendly and not welcoming. No one can even tell us about our memberships or our membership fees - questions are answered with a shrug of the shoulders and a "I don't know." Here's to crossing my fingers for something better to come and seeing some of my friends at the Livonia LA Fitness! | |
| Maxine Briones | 1/31/12 |
| I have been going to LA Fitness for over a year and every time I have gone, I have taken my 10 yr old grandson. Yesterday I was told he is not allowed on the floor, she said it is their policy. Why the heck is it not posted! And why didn't they tell me when I enrolled! | |
| Amaury Santiago | 1/29/12 |
| I've been a member of La Fitness for the past 6 years. My only concern is that for the past 6 months the basketball gym floor hasn't been swept and moped, but they've painted the gym bottom wall 3 times in that same period of time. (La fitness on Sheridan Street and 56th ave. Hollywood, Fl 33021 | |
| Mr. FED UP | 1/29/12 |
| I belong to LA Fitness at Downingtown PA (a brand new gym opened in June 2011). The hot tub has been partially inoperative (cold and warm water and jets not working) it has been 2 months now, it never reached 102, it's most likely between 95 to 100 on a good day. When asking about this situation, the front desk says: I don't know anything about it, we contact the pool guy, but the pool guys never shows up. Front desk will always say, that they will let the Operation Manager know, but it appears he isn't doing anything and doesn't care. There is also big problem with Sales crew or your personal trainers, they are bunch of liars and very pushy. Personal Trainer Alberto Diaz is always hitting on girls, and he is a big liar. I don't feel comfortable bringing my daughter or my wife to this kind of gym. Most of the personal trainers are HIGH at this location. I'm surprised that LA Fitness don't apply drug test policy. Showers nasty dirty, lot of times no soap, and when they put some is being mix with lots of water | |
| Ron M | 1/26/12 |
| I belong to LA Fitness in Phila., PA at the Andorra area of the city. The hot tub has been partially inoperative (cold and warm water and jets not working) for 4 weeks now since Jan. 1, 2012. When asking about this situation, the front desk says: I don't know anything about it, we're waiting for a part, it'll be back in full operation soon, etc. What's the manager doing to expedite its repair? Appears he isn't doing anything and dosen't care. | |
| Mary E | 1/27/12 |
| I have been a member of the Eastside Tucson LA Fitness gym for approx. 8 years. I feel like I've been a loyal customer, even referred people there but on Wed., after locking my purse in the women's locker room with a Masterlock, my locker was broken in to and my credit cards, gift cards and medications were taken but they left my purse. I did not realize that they had stolen my stuff until I had to use my debit card and did not have it. I called the gym immediately to try to speak to the manager but was told she was not there and I would have to call back. I went back yesterday to personally speak to the manager and to show her how bad the lockers are. She immediately took an "I don't care attitude" and made it seem like it was my fault that my valuables were stolen! I took the necessary steps in securing my personal belongings with a lock and carried my key with me and she bluntly told me that they always have this problem with stealing and that I should know better than to leave my things in the locker!! She then proceeded to tell me that it's because of the "side of town" the gym is located on which is actually a nice side of town!! To be treated like I was the "criminal" was to say the least, insulting but to not be even sympathetic to the situation is appaling and I cannot believe that she even calls herself a "manager" or that LA Fitness has her as an employee!! | |
| Shelly | 1/27/12 |
| I like L.A fitness in woodbridge but the sales people always want to get my number isiah sales told me that he wants to sleep with me. I said no way. There's alot of sick people in L.A FITNESS. Other than that I like the GYM. | |
| Sarah | 1/27/12 |
| Berry The GM WOODBRIDGE L.A Fitness sexual wanted to get my number. I asked him why and he told me he wanted a date I said No I'm married. No means NO. Thanks L.A Fitness for providing excellent customer service other than Berry G.M Of woodbridge. | |
| CLASS ACTION LAWSUITS | 1/27/12 |
| WWW.BALLYSLAFITNESSLAWSUIT.COM THE ABOVE REFERENCED SITE IS FOR ALL MEMBERS OF BALLYS AND LA FITNESS WHO HAVE SUFFERED DAMAGES AS A RESULT OF THE ACQUISITION. CURRENTLY, WE ARE SEEKING A CLASS ACTION LAWSUIT AGAINST BALLYS AND LA FITNESS ON BEHALF OF ALL FORMER EMPLOYEES AFFECTED BY THE ACQUISITION. IF YOU ARE A FORMER MEMBER, PLEASE CONTACT ME AT THE E-MAIL ADDRESS BELOW. PLEASE PROVIDE FULL NAME, ADDRESS, PHONE NUMBER, BRANCH WORKED AT, HOW LONG, AND HOW YOU WERE RELEASED FROM EMPLOYMENT. THIS IS AN ACTUAL ATTEMPT TO ASSEMBLE A GROUP OF EMPLOYEES FOR A POSSIBLE CLASS ACTION. THANK YOU. SEND MESSAGE TO: ELIFITINT@JUNO.COM | |
| Hailey | 1/24/12 |
| LA Fitness sucks. I joined in the Montebello location and the only reason I even go is because its to late to cancel my personal trainer. I purchased the Kids club package to ensure I could work out at any Bally's and not have an excuse not to but now it turns out that I need to purchase a new Kids club package of $20.00 for first and $20.00 for last month. On top of that I need to pay $10.00 per month so I my child can have child care. They are not complying with my Bally contract and that makes me mad. If anyone knows who I can talk to please call me. Hailey 323-289-6416. | |
| Frusterated | 1/24/12 |
| I am very frusterated with the Bally buy out situation at the Beaverton LA Fitness. I have been a member of LA Fitness for 5 years. It had been a nice gym, worth the $30.00 a month fees. It was clean, friendly people, very little waiting for equiptment, adaquate parking. With the influx of the Bally members (approx. 3,000), the parking lot is full, twice in one week I gave up and left and I was 30 minutes late to one class because I couldn't find a parking spot. (the solution from the front desk, park at the theater down the street), the classes are packed, you cannot get on the equiptment, the hot water runs out so cold showers, the weights are not being re-racked and there is tension and anger from many of those who came from Bally and the original LA Fitness members are not happy. The Bally members are being transfered over and paying $10.00 to $20.00 a month and they refuse to lower the rate of the original LA Fitness members. They should be paying us for putting up with this. | |
| Al B | 1/25/12 |
| LA Fitness recently acquired the Bally's Fitness in Novi, Mi. I am disgusted with what I've seen since this takeover. I arrive early every morning, and there is trash everywhere, including the shower stalls. The machines are filthy and unsanitary.....you need a HazMat suit to walk in there. The garbage cans are overflowing, and the conditions are not sanitary. The health department must be called in to evaluate this facility!! | |
| CLASS ACTION EMPLOYEE LAWSUIT | 1/21/12 |
| I AM A FORMER EMPLOYEE OF BOTH BALLY TOTAL FITNESS AND LA FITNESS. I AM IN THE PROCESS OF FILING A POSSIBLE CLASS ACTION LAWSUIT ON BEHALF OF ALL FORMER EMPLOYEES OF BOTH BALLY'S AND LA FITNESS. IF YOU ARE FORMER EMPLOYEE OF EITHER COMPANY, YOU MAY QUALIFY FOR A CLASS ACTION FOR DAMAGES INCURRED DURING YOUR EMPLOYMENT PERIOD. I AM IN CONTACT WITH SEVERAL CLASS ACTION FIRMS, AND/OR COUNSEL CURRENTLY PURSUING A LAWSUIT AGAINST BALLY AND LA FITNESS. ONE OF THE FIRMS IS COOPER LAW FIRM, WHO HAS SET UP A WEBSITE WWW.BALLYSLAFITNESSLAWSUIT.COM. IF YOU ARE FORMER EMPLOYEE OF BALLY OR LA FITNESS PLEASE CONTACT ME AT THE E-MAIL ADDRESS BELOW. PLEASE PROVIDE YOUR FULL NAME, ADDRESS, PHONE NUMBER, BALLY OR LA FITNESS FORMER BRANCH LOCATION (IF EMPLOYED WITH BOTH, PROVIDE BOTH LOCATIONS), HOW LONG YOU WERE EMPLOYED, AND HOW YOU WERE HARMED (LOST WAGES, CONTRACT VIOLATIONS (TMA), WRONGFUL TERMINATION FOR COMPLAINING OF FRAUD OR MISSING WAGES, ETC.) THIS IS AN ATTEMPT TO BRING ABOUT A CLASS ACTION ON BEHALF OF FORMER EMPLOYEES ONLY. HOPEFULLY THIS SITE WILL ALLOW THE POSTING OF MY PERSONAL E-MAIL ADDRESS. DEADLINE FOR SUBMISSION IS FEBRUARY 7, 2012. HOWEVER, DEADLINE MAY BE EXTENDED. THANK YOU. ELIFITINT@JUNO.COM. | |
| Derrick F. Gilbert | 1/22/12 |
| The long beach Bally GYM which was bought out by L.A Fitness has got to be one of the most horrendous fitness facilities i have ever been a member, and the reason for that the mens locker room,showers, toilet stalls,and steam-room are atrocious and beyond. There also is no kind of energy snacks,refreshments,locks,work out gloves,or anything to compensate for concession.I as a member was told thing would be better instead they have gone from bad to worst and that should not be.It would be gratefully appreciated if their were some type of nutrition nutrients, such vitamins,powder drink mix,or health products put on display to be purchased, at this point there is Noting Absolutely Noting there and thats Ridiculous. Sincerely; Derrick F.Gilbert a member. If need to contact me hear are my numbers as followed, Home 1562 612-0176 cell 773 547-7007 | |
| Derrick F. Gilbert | 1/22/12 |
| The long beach Bally GYM (Xiemo&PCH)which was bought out by L.A Fitness has got to be one of the most horrendous fitness facilities i have ever been a member, and the reason for that the mens locker room,showers, toilet stalls,and steam-room are atrocious and beyond. There also is no kind of energy snacks,refreshments,locks,work out gloves,or anything to compensate for concession.I as a member was told thing would be better instead they have gone from bad to worst and that should not be.It would be gratefully appreciated if their were some type of nutrition nutrients, such vitamins,powder drink mix,or health products put on display to be purchased, at this point there is Noting Absolutely Noting there and thats Ridiculous. Sincerely; Derrick F.Gilbert a member. If need to contact me hear are my numbers as followed, Home 1562 612-0176 cell 773 547-7007 | |
| Derrick F. Gilbert | 1/22/12 |
| The long beach, Ca Bally GYM (Xiemo&PCH)which was bought out by L.A Fitness has got to be one of the most horrendous fitness facilities i have ever been a member, and the reason for that the mens locker room,showers, toilet stalls,and steam-room are atrocious and beyond. There also is no kind of energy snacks,refreshments,locks,work out gloves,or anything to compensate for concession.I as a member was told thing would be better instead they have gone from bad to worst and that should not be.It would be gratefully appreciated if their were some type of nutrition nutrients, such vitamins,powder drink mix,or health products put on display to be purchased, at this point there is Noting Absolutely Noting there and thats Ridiculous.i as a member have been deceived in every aspect, as far as professionalism i donot see it being exemplified by L.A Fitness a that is pitiful and sad. Sincerely; Derrick F.Gilbert a member. If need to contact me hear are my numbers as followed, Home 1562 612-0176 cell 773 547-7007 | |
| John and Kris | 1/22/12 |
| Both of us were Bally members and have been members since Bally's opened and took over Holiday Spa. Everyone has known that Bally's was having financial problems and we were looking forward to LA Fitness takeover for a fresh start. We both go to the LA Fitness gym located in Montebello, California. This site has numerous members and is very large. Now one month after takeover the gym has declined to the point of dispair. Management does not appear to care about the current or future members. Examples of dispare: NO soap in both bathrooms (men and women - sink and showers), broken dispensers, clogged drains for over 3 weeks, tolet paper/tolet covers are not being refilled, shower curtains are being removed and not replaced in the women's showers, cleaning crew not coming in on a daily basis so floors and equipment are dirty, numerous pieces of equipment are out of order and the staff being hired are not opening at schedule/posted times. Saturday, January 21, 2011 they actually didn't have anyone open until 9:30am and the schedule time to open this location on Saturday is 6:00am. During the week, scheduled time to open is 5:00am, however, staff is always late. We are working professionals trying to keep fit and are on a time schedule. After opening, staff disappears in the side rooms so no one is monitoring the front door or greeting members coming in. Extremely disapointing to not even being greeted with a smile and a good morning - two simple words. We truly look forward to positive changes. We are trying to be patient but it isn't looking good especially when the manager (Pablo) won't take calls or call members back when messages are left. | |
| Warren Mi. member | 1/20/12 |
| I gave it a 1 star because there is no zero. Save your money these people are thieves. | |
| Joe | 1/20/12 |
| I agree with Jeff Druzak. I am disguested and very frustrated with the LA Fitness in Everett WA., at Everett Mall. They have 10 Television Set in the Cardio Area and at any given time there are from 6 to 8 of them turned on to MSNBC, CNN, and ABC. I continually ask to have them switch just one TV to Fox New Channel and was told by the manager just to ask and they would change the channel. But, whenever I ask it turns out to be a big hastle to accomplish. Only the manager has a key to the control room for the TV's and if he is busy with something or not in the office no one has access to that control room. That's just the beginning. Half the time their employees have no clue on how to change the channel. Also if they finally do change it the close captioning does not work only when the channel is switched onto Fox News. All other TV's with the freakin Liberal channels the close captioning works just fine. I have informed the manager and four other employees that there is a problem and they all say the same thing (WE WILL LOOK INTO IT,OR WE WILL LET OUT TECH SUPPORT KNOW). After five months of continually letting them know this, nothing has ever been done about it. Most of the staff sit at their computers and do nothing. One of the last times I asked the manager if he would change the channel to Fox he would not even look me in the face and asked two other employees to change the channel and they claim they could not find it. A couple of days later a new girl came in and when asked she was very nice and said that she would change the channel after who ever had the key was present. Well I went my whole 45 minute work-out without the channel being changed and I saw that the manager was not doing anything but talking to other employees for 30 minutes of my workout. The next day I asked the same girl if she would change the channel to Fox News and she did so with realitivity ease. What does that say about the other employees. I feel that the manager could just care less about the problem of the close captioning not working on Fox News. This is pathetic, I am a paying customer for over 2 years now and I am being ignored about the problem. It seems that once they get you in the door. I am freakin tired of being forced to watch these liberal channels spit out there venom at Conservatives. What the hell is going on is the Owners tring to get there agenda by only having Liberal channels. By the way Liberalism is a mental disorder and I am reminded of that fact having to listen to Liberal spin absolute lies and then try to make people thing that it is fact. I am now re-thinking if my wife and I will stay with LA Fitness because they do not have their customers needs at heart.DISPICABLE!!!! | |
| Shamika Morgan | 1/17/12 |
| When La Fitness took over they closed a few Bally locations & announced that they wouldn't close anymore. A few members called & was assured that ours wouldn't be closing yet on Monday we find a note saying that we have till the end of the month .Currently we have access to an indoor pool, steam room,lg sauna, track, the club that they are sending us to doesn't have any of the amenities neither is it convenient. The other option would be to join LA Fitness in Livonia which still doesn't offer half of the amenities. We feel jipped &outraged at this decision as though we are being strong armed into opening membership at LA Fitness for a more money when indeed if Bally is now LA Fitness there should be no distinction between the two clubs. Many members have been there for 30yrs to lose this club is devastating it is a great club, we are like a family, We are confused as to why they even bothered to buy Bally out if they were only going to close them down in less than a month. | |
| MARY CASSADY | 1/19/12 |
| I canceled my membership according to the contract and membership assistant and I am still am being charged one month later. | |
| Sparks | 1/16/12 |
| When I signed up for LA Fitness, I was told many things by the "sales manager" (turned out to be the GM of the gym. I told him before I switch gyms, I needed to know about wait times as I have very little time with a bust schedule with my son. After promising no wait times, a claim that the gym was "family friendly" and there would be lots of lockers for me to use I signed. I was able to go the next day and had the following things happen. There was not one locker available, and my usual 45 minute routine too one hour and forty minutes due to waiting for equipment and benches. The next day I again went and had to share a locker with a friend because it was the only one available. After another long wait period I got my son from the child area and went to shoot hoops with him to be denied access to the facilities with my son. I relayed that this was not for me, and wanted to cancel my account and get my refund, I was told that they already cancelled me, and that I was on day 4 of signing and the contract states 3 days. (mind you it was at 8:30 at night, and apparently that was my first day) I spoke to the rep who signed me up ( the GM ) and he said I don't want your money, you will get a refund in 5-7 days. He then told me , it was state law that they only give us 3 days to cancel. He then said that no gyms in the state are family friendly. After the 7 days were up I called asking where the refund was only to be told the GM had just left for the day and that there was no refund ever listed to my cancelled account. I called his cell phone from a friend's cell * he was blocking my cell phone* and he answered and he said he put it in and Corporate had denied his request for my refund. He then said good luck calling corporate for any refunds because he was the top selling gym in the Dallas market. FYI this is the McKinney, TX LA Fitness. | |
| not a happy member | 1/16/12 |
| The customer service manager at hialeah la fitness, named jaime, she is the worst manager handling problems with members. | |
| harry tallman | 1/15/12 |
| as far as the gym goes its nice.i work out with a friend whos getting ready for a fittness contest.was told i could not do that. i use the gym in avon indiana.the trainers here are total joke .anybody can pay afew hundred bucks,pass a test and become a trainer . ive been doing this for 25 years and i for think you shoud know what youre doing and look the part.these people here doesent have a clue and the corparate office should be ashamed of scaming people out of thier money | |
| Paulette | 1/11/12 |
| Since the Bally's closed and the members were granted access to the Mt Laurel NJ location,the club has gone downhill. It is extremely crowded at any time during the day to the point where they limit the cardio equipment to 20 mins/person. The condition of the equipment and cleanliness of the place is appalling, and the club is so poorly run. It seems like when you ask to speak to a manager anyone that works there is "the manager". The classes on the weekends are so crowded you are forced to wait in line, sometimes for 20 mins to sign up. Most of the spin bikes are broken- no tension, handle bars that don't raise, seats that are broken. As soon as the new Virtua opens LA Fitness is going to lose most of its memebers. | |
| CC | 1/12/12 |
| LA Fitness - Encinitas was the first LA Fitness in San Diego. When it new over 10 years ago it was clean, equipment was maintained, friendly staff and so on. This location needs a serious update or and over haul. Maybe the Corporate office will put in there plan to Remodel this location soon. Oh, there has been a leak for months now and since it was not taken care of immediately the carpet stain looks terrible and needs to be replaced. Hope LA Fitness Corporate looks at there remodel budget for this Encinitas - needs help. By the ways, the staff is very friendly no matter what time I arrive am/pm. Good Job! | |
| Jeff Druzak | 1/9/12 |
| I'm disgusted with the Television programming while working out. All the news channels are MSNBC or CNN. I asked that they turn one of the TVs to Fox News and was told that the corporate office has banned Fox from being turned on in any LA Fitness. Is this true?? Had I known, I wouldn't have signed up. I don't care if you have CNN or MSNBC, but allow those working out to also experience and watch the other side of those Liberal programs. | |
| Inna | 1/9/12 |
| I was Bally Fitness member for few years and was very happy..., in 2010 LA Fitness took over.. and nightmare began... LA Fitness can not possibly accomodate everyone that was joining Ballys 3 locations that was closed. Parking spaces is a problem every day, gym is not clean, bathrooms 90 % of the time have no seat covers, stinks and durty. Equipment are old and a lot of them out of order, so therefore you have to wait for machine to use sometimes up to 15 minutes... Aerobick room have no music for a week...Microfone in the Cycle room does not work very often... Everything is so poor managed..Club is durty and no music playing in workout areas... So missed my Bally gym...was so clen, friendly and organazed... | |
| CLASS ACTION LAWSUIT FILED | 1/10/12 |
| A CLASS ACTION LAWSUIT WAS FILED YESTERDAY JANUARY 9, 2012 IN CHICAGO AGAINST LA FITNESS AND BALLY TOTAL FITNESS BY FORMER BALLY'S MEMBERS. MEMBERS CLAIMED THAT THEIR CONTRACTS WERE NOT HONORED, AND THEREFORE COULD NOT GAIN ACCESS TO CLUBS OR, THEY WERE COMPLETELY UNABLE TO WORKOUT ANYWHERE AFTER THE TAKEOVER. THE LAW FIRM OF CHRISTOPHER COOPER INC 500 N. MICHIGAN AVE SU. 1514 CHICAGO, IL 60611 TEL. 312-371-6752 FAX. 866-334-7458 COOPERLAW3234@GMAIL.COM GET IN ON IT NOW! CONTACT THE LAW FIRM IMMEDIATELY IF YOU HAVE BEEN DAMAGED BY THE ACQUISITION. ALSO, FORMER EMPLOYEES INCLUDING TMA INSTRUCTORS AND ALL BALLY EMPLOYEES MAY HAVE A CLAIM AGAINST LA FITNESS AND BALLY'S. | |
| Indre | 1/7/12 |
| Customer information about GOLDS GYM downtown. IMPORTANT TO READ BEFORE YOU START GOING TO IT. Address: Suite 100 735 South Figueroa Street, Los Angeles, CA 90017 telephone: 213 688-1441. General manager is: DEE BLACK and a worker who is working there is Osbon (he does not provide a family name). We wanted to use the promotion of Golds gym which they provide. It is first testing free week when you go to the gym, try all things and then you can decide you like it or no. We come to the club and one worker spend with us almost 1,5 hours explaining about sport club rules, in our conversation we explained him that we do not have time but we stayed polite and listened to him. He said he must prepare documents to participate for a first testing week and after if we like we can keep going and we will not have any documents to prepare after. If we do not like he explained we can cancel at anytime. I am pregnant and I explained to him that I probably will not find any service for me, because they do not have any program for a pregnant women, but we agreed that I will try yoga and the swimming pool. Finaly, we went to a gym and started it first day and in time we had training he prepared a documents for us and asked us to sign when we finished and come back to him. After we finished my friend shoes were stolen. We were very unhappy, but we signed papers and agreed that we will wait untill he give us a call and inform us if they found shoes. We explained that then we will make our decision if we want to come here again or no. Stuff told us that they will call us and will inform if they will be found. Of course we did not get any call. I was waiting for a call and of course we did not come back to a gym becuase my friend do not had shoes and we simply looked for another option which is more safe. As we had documents for first tasting week i called them telling we want to cancel because we do not want to participate anymore. They told that I can not cancel by phone. I find time and I went to the gym to cancel papers. I arrived and I spoke with 3 people until they asked to come the person with who I spoke. I was waiting for him for about half hour. After he came, I explained once again that I want to cancel documents which he prepared and then he told us that a period of cancelation had past. I told him that we do not spoke about any period and about any contract for wich we have period to cancel. He did not listened to me. Then I asked to explain my situation to a manager of a gym and I asked to participate in conversation, but he did not let me to do it. I explained that I have no time and I come just to cancel papers what he give us to sign for a testing first free week. He did not listened. He went to a manager and come bach after 10 minuttes telling me that he can not cancel a contract because period of cancelation had past. Just after this he explained me that we signed for one year membership. After the service what I get I was very sad, come back home and told my story to a friend who went first time with me, he thought this is missunderstanding and we come back to a gym again, but this time I asked for an appointment with a gym manager. When we arrived we waitted for him more than a half hour and finaly we spoke with him. He listened our story, asked for a person with who we spoke to come, told sorry for probably missunderstanding and explained us that we need to get a proof that we called to the gym before comming or I must get a paper from a doctor that I am pregnant and I can not participate a gym. He asked us to work and to find a way how he can finish a contract. We were tired of all these things happening and we explained that, my friend is a very busy person but these explanations does not made any sense to them. So we stayed with papers, 1000 dollars payed and with a work to find an opption to a manager of a club to cancel a contract. | |
| THE WORST SERVICE OF GOLDS GYM | 1/7/12 |
| Customer information about GOLDS GYM downtown. IMPORTANT TO READ BEFORE YOU START GOING TO IT. Address: Suite 100 735 South Figueroa Street, Los Angeles, CA 90017 telephone: 213 688-1441. We wanted to use the promotion of Golds gym which they provide. It is first testing free week when you go to the gym, try all things and then you can decide you like it or no. We come to the club and one worker spend with us almost 1,5 hours explaining about sport club rules, in our conversation we explained him that we do not have time but we stayed polite and listened to him. He said he must prepare documents to participate for a first testing week and after if we like we can keep going and we will not have any documents to prepare after. If we do not like he explained we can cancel at anytime. I am pregnant and I explained to him that I probably will not find any service for me, because they do not have any program for a pregnant women, but we agreed that I will try yoga and the swimming pool. Finaly, we went to a gym and started it first day and in time we had training he prepared a documents for us and asked us to sign when we finished and come back to him. After we finished my friend shoes were stolen. We were very unhappy, but we signed papers and agreed that we will wait untill he give us a call and inform us if they found shoes. We explained that then we will make our decision if we want to come here again or no. Stuff told us that they will call us and will inform if they will be found. Of course we did not get any call. I was waiting for a call and of course we did not come back to a gym becuase my friend do not had shoes and we simply looked for another option which is more safe. As we had documents for first tasting week i called them telling we want to cancel because we do not want to participate anymore. They told that I can not cancel by phone. I find time and I went to the gym to cancel papers. I arrived and I spoke with 3 people until they asked to come the person with who I spoke. I was waiting for him for about half hour. After he came, I explained once again that I want to cancel documents which he prepared and then he told us that a period of cancelation had past. I told him that we do not spoke about any period and about any contract for wich we have period to cancel. He did not listened to me. Then I asked to explain my situation to a manager of a gym and I asked to participate in conversation, but he did not let me to do it. I explained that I have no time and I come just to cancel papers what he give us to sign for a testing first free week. He did not listened. He went to a manager and come bach after 10 minuttes telling me that he can not cancel a contract because period of cancelation had past. Just after this he explained me that we signed for one year membership. After the service what I get I was very sad, come back home and told my story to a friend who went first time with me, he thought this is missunderstanding and we come back to a gym again, but this time I asked for an appointment with a gym manager. When we arrived we waitted for him more than a half hour and finaly we spoke with him. He listened our story, asked for a person with who we spoke to come, told sorry for probably missunderstanding and explained us that we need to get a proof that we called to the gym before comming or I must get a paper from a doctor that I am pregnant and I can not participate a gym. He asked us to work and to find a way how he can finish a contract. We were tired of all these things happening and we explained that, my friend is a very busy person but these explanations does not made any sense to them. So we stayed with papers, 1000 dollars payed and with a work to find an opption to a manager of a club to cancel a contract. | |
| Julie | 1/7/12 |
| I have been a member of my gym since 1989 in Oregon, which has transitioned over time into Ballys. This purchase has been handled so poorly. After closing the two locations I used and displacing the instructors,I found out today that two of the 3 remaining Bally locations within 10 miles of me are being closed. LA fitness facilities are nice, but can not handle the amount of Bally members. There is not enough parking, equipment, quality classes... Communication has been horrible. Even instructors are not told when clubs are to be closed. This has been the worst! Shame on you LA Fitness!!! Are they listening? | |
| FACTS ABOUT LA FITNESS | 1/7/12 |
| THE FOLLOWING ARE THE TOP 10 FACTS ABOUT LA FITNESS: 1. THE MUSIC IS NOT PUMPED IN FROM THE CORPORATE OFFICE. IT CAN BE CONTROLLED AT THE LOCAL CLUB LEVEL ANYTIME, ANYDAY. ALSO, THE AIR CIRCULATION IS EXTREMELY POOR. 2. POOLS, WHIRLPOOLS, SAUNAS, ETC. ARE OUT OF SERVICE TO SAVE THE COMPANY MONEY. 3. PERSONAL TRAINING IS A SCAM. THEY WILL FALSELY PROMISE YOU FREE SESSIONS THAT YOU WILL NEVER GET, CHARGE YOU FOR UNUSED SESSIONS, 20-25 MINUTE SESSIONS (NOT 30), DOUBLE OR TRIPLE BILL YOUR CREDIT CARD, CANCEL APPOINTMENTS AND CHARGE YOU, SCAM YOU INTO A ONE YEAR CONTRACT WHEN YOU WANTED ONE MONTH, ETC. 4. COMPANY WILL CUT CLEANING STAFF APPROXIMATELY SIX MONTHS AFTER A NEW OR PURCHASED CLUB IS UP AND RUNNING. YOU WILL SEE THREE TO SIX STAFF GO DOWN TO ONLY ONE, IF ANY, CLEANING THE ENTIRE CLUB AFTER ABOUT SIX MONTHS, JUST ENOUGH TIME TO CONVINCE YOU TO JOIN. 5. MAKE IT UNBEARABLE FOR YOU TO CANCEL YOUR MEMBERSHIP. 6. MAKE IT UNBEARABLE FOR YOU TO WORKOUT AT THE CLUB. INSTRUCTORS DON'T SHOW UP TOO. 7. RETALIATE BY TREATING YOU WORSE WHEN YOU COMPLAIN ABOUT SOMETHING. THEY WRITE NOTES ON YOUR MEMBERSHIP SCREEN, AND START HARASSING YOU WITH CALLS AND RUDENESS. 8. STEAL YOUR BELONGINGS, AND WILL NOT HELP YOU WHEN YOUR CAR OR LOCKER A BROKEN INTO. IF IT'S NOT EMPLOYEES STEALING THEN IT'S OTHER MEMBERS OR GUESTS. 9. TERMINATE A MEMBER OR EMPLOYEE FOR THE MOST TRIVIAL REASONS. 10. FORGE YOUR SIGNATURE, AND STEAL AND MISUSE YOUR CREDIT CARD/BANKING INFORMATION. THAT BEING SAID, DO YOU REALLY WANT TO JOIN LA FITNESS? IT IS RECOMMENDED TO JOIN ANY OTHER FITNESS CHAIN, OTHERWISE YOUR WORSE NIGHTMARE WILL BEGIN. DO NOT, I REPEAT, DO NOT EVEN USE A GUEST PASS, OR ANY OTHER FREE OFFER OF THEIRS. AVOID LA FITNESS! | |
| Namir (Neil) Zara | 1/6/12 |
| I used to be a member at Bally for over 20 years in one of Michigan clubs. I changed over to LA fitness to have better equipment, better lockers, better programs, and better sanitary conditions (bath rooms). Bally try to get me to come back for $99/ year and I rejected their offers 4 times. I pay more than double this a mount a year to LA fitness in addition to my $250 registration fees. I am very disappointed with the way LA fitness is handling the acquisition of Bally. Now Bally members can join LA fitness at their low rates. Some even pay $36 or $48/ Year life time membership. Also, All LA fitness club now have been invaded by Bally members at these low fees and there are no equipments to work out, bath rooms are overcrowded and stink, and there are not even enough lockers. In some clubs people have to wait to get on the treadmills... This is unacceptable... Good High paid LA original members will quit this club and LA fitness will be stuck with Bally low paid members... Let's see how they are going to handle that... I WANT MY LA FITNESS CLUB BACK... | |
| G | 1/5/12 |
| I purchased a years worth of tanning October 3rd 2011 and when LA Fitness took over Dec 1st they removed the tanning beds. I paid $287 for two months of tanning and both LA Fitness and Ballys say the other owes me a refund. Can't get a hold of either corporate office for a definitive answer as to who actually owes me a refund. Any ideas as to who is responsible? | |
| joe | 1/5/12 |
| Holmdel NJ memeber for 2 years. have watched the club slowly deterioate. equipment squeeking. locker rooms unkept. the repetative over chead club music is an annoying distraction. several attemps at notifiying club manager. was told music is piped in from "LA Fitness" music channel. if so i would fire the lot of them. tired of hearing party in the usa, i am so untouched. tonight is going to be a good night. same crap over and over. Spend a few bucks and get sirus satalite at least the music will vary. | |
| namir (Neil) Zara | 1/5/12 |
| The situation in the Michigan LA Fitness clubs is officially unsustainable. That is due to the first month of the year being busy, and most importantly the Exodus of the low paid Bally members into LA fitness. All the promises made by LA Fitness to me during my call with them seem to be not true. Bally members will continue to pay as low as $3/ month for their life time membership while we LA... fitness members must continue to support them through our high paid memberships. This is not the American way of doing business and simply unacceptable. I am finding it harder and harder to find a machine to work out on, place to park, locker for my belongings, and have no space that use to be abundant before to work out. I am very frustrated with LA Fitness wisdom in acquiring Bally. Bally club was on its way down financially anyway. Some LA fitness clubs are now Premiere clubs (you must pay $10 monthly additional for your membership) in an attempt to restrict people from coming in. I hope in the next couple of months, different decisions will be made to help reduce this situation that is yielding dirty bathrooms and bad conditions to work out. AGAIN, I WANT MY OLD CLUB BACK. I go to the club at 5 Am. Even at that time I saw people walking in at the rate of one person per 20 sec. By 6 AM the club had over 150 people working out and I had to wait to get to the showers. REMEMBER again this was at 5 Am. Imagine the situation after work or later in the morning. It will be 3 to 4 times worse. I appeal to LA fitness to reconsider their decision before their club go down just like any other health clubs that were not managed wisely. | |
| Harold | 1/5/12 |
| I am in agrement with the other felow that questions who Jeff Levy is. Why is he doing this in the first place? First he changes his mind abrutly and now has closed the ballyssuit.com site. Something very fishy is going on here. | |
| Farmingdale, NY member | 1/4/12 |
| Rated one star because of inability to contact anyone with authority about issues at the club. The local club manager has limited authority to act independently. Most requests for information about the club are refused because they don't know the answers and say that corporate is in charge and does what they want when they want without notifying the local staff. Today I told the front desk person about the problem I describe ahead. She asked if I contacted Corporate about it, which surprised me as I'm not able to get a corporate phone number. She gave me the "corporate" phone number, but I found out is was the customer service line, as I was placed on hold because "all operators were busy". My current beef is that a major renovation was completed two months ago. The interior and exterior of the facility was completely renovated. New equipment was installed and carpeting was put down in the locker rooms One of the cheapest things to fix that has been irking the members is the shower heads have been malfunctioning for months. They were not replaced and, again, the staff says that corporate didn't include that in the work order and they will not be fixed. I'm amazed that a company that has such little respect for its members has prospered like this one. They should be ashamed of themselves. | |
| RESPONSE TO REVIEWS | 1/4/12 |
| WWW.FITNESSSERVICESETTLEMENT.COM WWW.GYMSETTLEMENT.COM CURRENT PENDING CLASS ACTION LAWSUIT FOR MEMBERHSIP CANCELLATION MULTIPLE OTHER LAWSUITS AS A MEMBER OF LA FITNESS YOU MAY BE ENTITLED TO A FUTURE CLAIM IF YOUR MEMBERSHIP IS NOT CANCELLED IN A TIMELY AND LAWFUL MANNER. PERSONAL TRAINING CONTRACTS MUST BE CANCELLED SEPARATELY BY SENDING IN A FORM OBTAINED FROM YOUR LOCAL CLUB. YOU MAY NEED TO BUY OUT OF THE CONTRACT, BUT IT'S BETTER THAN ENDURING WORTHLESS, POOR AND DISORGANIZED SERVICES. THE ENTIRE CLUB OPERATIONS ARE A FRAUD SCAM. INSTEAD OF 30 MINUTES YOU GET 20-25 IN PERSONAL TRAINING. THEY PROMISE YOUR FREE SESSIONS, ANOTHER SCAM. MANAGERS DELETE PERSONAL TRAINING SESSIONS NOT USED BY MEMBERS SO THE AMOUNT YOU HAVE IS LESS. MANAGERS AND STAFF STEAL FROM MEMBERS BY BREAKIN INTO THEIR LOCKERS AND CARS. YIKES. STAY AWAY FROM LA FITNESS. | |
| Not a happy camper | 1/4/12 |
| Customer service at this front this LA-Fitness on 156th and Meridian in Puyallup, WA. The manager of the front desk is too full of herself to care about what the guest are asking and when she does look up from her cell phone, you are greeted with a sour face and with a degust attitude. She does not want to be bothered with small talk and refuses to repeat herself with any response to your question, if you can get her to look up long enough to acknowledge for existence. If this club wants to stay in business for the long haul, may I suggest a visit from corporate. | |
| K. Koeppen | 1/3/12 |
| I am extremely disappointed in your Personal Training sales tactics/team at the East Boca location. First they set you up for a free training session with someone that cannot be your trainer, so you have a great session only to find out now you have to start all over again with a new trainer! Then they trick you into signing up as they focus on using terms like "Personal Training Session" or saying they will get you really great discounted sessions (which both my husband and myself could've sworn we were initially told were an hour long, but definitely know we were never told it was 25 minutes) for a 12 month contract, only to steer you away from the fact that you are really paying for only 25 minutes with the trainer. The entire time you are led to believe that you are going to get quality training for an hour according to your budget, while really it's broken up into 5 minutes of warm up time-on your own, 25 minutes of training, and then 30 minutes of cardio-on your own. So basically I could've found someone at the gym that I wanted to work out with on my own for cheaper, since I'm working out by myself more than the trainer! I feel disgusted that I let the excitement of getting in shape at a great price and endorphins from a session with a trainer I enjoyed, steer me from the fine print. I feel sick that what I thought would be a great, 2 days a week with hr long sessions of training turns out to not even an hr a week of training! I definitely won't be recommending LA Fitness' Personal Training Sales Staff-Alan, and can't encourage anyone reading this to read the fine print carefully before doing anything!! | |
| Bruce Buirkle | 1/3/12 |
| I was a member at the LA Fitness in Dallas, at Skillman/Walnut Hill Lane. On my first day, about two hours after having become a member the following occured: I was in the locker room getting ready to leave, my pants were hanging on the locker door and I was in the mirror getting something out of my eye.I heard a soft noise behing me. When I looked my pants were on the floor and an obese Black teenager was standing over my pants. I walked over and asked him what he was doing. He mumbled something about leaving, and started walking out. I picked up my pants and my wallet was gone. As I was trying to get my pants on I looked out the door and told a nearby staff member, named Brandon to stop that fellow because he had my wallet. I quickly went out of the locker room and saw Brandon talking to this teenager as the culprit stood against the wall in the exercise area. I told Brandon what had occurred, then I told the thief to give me my wallet now before things got worse. The teenager reached in his back pocket and pulled out my wallet. He said he was going to turn it in at the front desk. The head guy there (Iforget his name)told me the criminal would be delt with; and i told them if he just had his membership terminated that would be enough for me. When I went outside the security guard told me that that teenager was a known thief and had a bad reputation. OK. Several weeks later I found out that the teenager still had his membership and was attending regularly. I decided I did not want to attend LA Fitness there anymore, so I stopped going. I called corporate headquarters and found out that nothing had been done; no incident report no nothing, and the person on the phone was challenging my version of events despite her own staff member being an eyewitness! Anyway, I lost about six weeks where I had paid and would not attend in the future; the lady at corporate head said you will lose | |
| Fed up | 1/3/12 |
| Mr. Norton 12/25/11 Swiming pool is to to to cold, not at 86, as they ention to me when I got in first time I got there, whirlpool never works. Yes I would agree with the poster that wrote this below. The manager, Shannon is a big lier and the jacuzzi does not work Showers nasty dirty, lot of times no soap, and when they put some is being mix with lots of water lights can be aout more than have of then for eve, until I guess some district manager comes to check on the facilities Gym equipment is also dirty and some parts are gone and no boy seems to care about anything in this place Manager is a lies ann got and little fresh actitud once you mention any of this isues to him NORT MIAMI FL | |
| robert | 1/3/12 |
| This is at lafitness location at yorba linda California. DO not deal with Mr. Corvin who is a operations manager. he is thug and a liar.Even Mr.Adrean D. who is a Fitness Sales manager is same kind of a person. They can change thr stories like they change their diapers. | |
| Rosemarie Lardie | 1/1/12 |
| I am writing this review because I want to tell you about Macy who works at the LA Fitness on Winchester in Temecula, California. Macy is very friendly, kind, considerate and helpful. Macy greats members with the most wonderful smile and makes you feel as if she has known you for years. With the capabilities Macy exhibits she certainly would be a candidate for a job with the United Nations. I have never experienced anyone who is a such a wonderful example of representing a company. LA Fitness is very fortunate to have Macy working for them. | |
| Faith | 1/1/12 |
| Thieves. (and Zero stars. The new manager in Philadelphia on Walnut st. refused to give me the name/contact info of who she quoted as to why I could not receive my money back (I have an injury and Dr note) and my quarterly payment was taken out just 1 day before I had to cancel my membership due too this injury. AND I paid upfront, when I signed with Bally's for my last 30 days- which of course I can't use due to the injury. So they stuck it to me at both ends. For less than 2 months' membership I've paid over $100. And that is for the $9.95 biweekly membership. Nice huh? I understand if the manager, Shanan, wouldn't/couldn't make a refund but to tell me, in a snotty voice, that "I'm not giving you anyone's name at HQ to contact" Then you call the 800 number and never get a human. I was happy with Bally's A pox on LA Fitness. | |
| | 12/30/11 |
| I TOO WAS RIPPED OFF. I SIGNED A ONE YEAR RENEWAL WITH BALLY IN MAY 2011. THEY RENEWED MY MEMBERSHIP UNDER A CLUB IN OHIO THAT HAS NOT BEEN IN EXISTENCE FOR OVER 10 YEARS. WHEN LA FITNESS BOUGHT OUT BALLY IN GEORGIA, MY MEMBERSHIP WAS NOWHERE TO BE FOUND. BALLY STATES THAT LA FITNESS BOUGHT IT, LA FITNESS STATES THAT THEY DID NOT BUY IT BECAUSE NO RECORD OF MY ACCOUNT EXISTS. THE PHONE REPRESENTATIVES ARE RUDE, RUDE, RUDE AND I'VE BEEN GOING AROUND AND AROUND WITH THIS FOR ALMOST A MONTH. SHAMEFUL!!!!! | |
| just sayin'... | 12/29/11 |
| Does anyone know who Jeff Levy is? Where is he and what is his profession? We want to verify his identity through a reliable third party before proceeding. For all we know he could be a made-up name for a manager at LA Fitness. If I was a sleezy slimeball of a company, I would probably try that trick too. I'm just sayin'... | |
| Cindy | 12/29/11 |
| Help! My Bally's club in Glendora closed down. I loved my Zumba teacher, Ruby, and I'm trying to find other places where she teaches. Can anybody out there help me find Ruby. I had so much fun in her class. She is awesome. Please contact me on my e-mail cynmac23@hotmail.com if you know any information. Thank you. | |
| NOTICE TO LA/BALLY MEMBERS | 12/29/11 |
| THERE IS A VERY GOOD CHANCE THAT JEFF LEVY AND MANY OF THE OTHER NAMES ON THE LAFITNESSSUIT OR BALLYSUIT FORUM ARE EMPLOYEES OF ONE OR BOTH OF THE COMPANIES. THEY MAY ALSO BE ASSOCIATED WITH THE BUYOUT IN SOME WAY. JEFF LEVY'S POSITION CHANGES ABRUPTLY IN ABOUT MID DECEMBER. SUDDENLY HE STATES, "THIS PAGE IS COMING DOWN" AND WE'VE REACHED AN AGREEMENT WITH LA FITNESS. THIS IS DECEPTIVE AND MISLEADING, WHEREBY, THE MAJORITY OF BALLY MEMBERS HAVE LOST THOUSANDS OF DOLLARS, AND ARE DUE REFUNDS. THIS HAS NOT BEEN RESOLVED, NOR HAS IT BEEN ADDRESSED. THIS FORUM ONLY STATES THAT MEMBERS ARE GIVEN ACCESS. THIS MEANS NOTHING. THEY HAD ACCESS BEFORE THE BUYOUT. ANYONE WHO HAS SIGNED A NEW CONTRACT HAS BEEN SCAMMED. DO NOT SIGN ANYTHING. NO KEYPAD, CONTRACT, NOTHING. THE SEEMING PURPOSE OF THE FORUM CREATED FOR MEMBERS IS TO MANIPULATE AND PURSUADE THEM INTO SIGNING NEW CONTRACTS. THIS IS DECEPTIVE, AND MISLEADING. SEVERAL MEMBERS HAVE POSTED SIMILAR OPINIONS, INCLUDING ONE TODAY 12/29/2011, STATING THAT SOMEONE SOUNDS LIKE THEY ARE PROTECTING THE COMPANY'S INTEREST. JANUARY 1, 2012 IS COMING SOON. LET'S SEE WHAT HAPPENS THEN...MORE FALLOUT. | |
| RESPONSE TO REVIEWS | 12/27/11 |
| Just a response to Debby K. who wrote a review on 12/26/11. Reading contracts is important. However, the thousands of reviews on this and other sites demonstrate that the LA FITNESS facilities are poorly maintained, and staff are rude with constant and ongoing problems with the amenities, pool is cold and dirty, mold, broken equipment, lockers, theft, fraud. Why would you want to be a part of that? With the sale of Bally's to LA Fitness, now there is overcrowding, hoarding members in classes where the instructor doesn't even show up. Guess what Debby K., this is same scenario that caused Bally's to file for bankruptcy twice. Of course, along with bally's former CEO committing securities fruad for years, that didn't help either. LA FITNESS IS A FRAUD SCAM! All their services are a fraud, or set out to scam members. If you think that's bad, wait until you see how they treat their employees. Another nightmare, for another forum. I would recommend any other fitness chain besides la fitness. Their scam is unravelling. | |
| Charles Pellegrini | 12/25/11 |
| as a member of a different club I was invited to play at LA in Farmingdale Long Island was very suprised to find how poorly it was run the locker room is not cleas with broken lockers hanging off the hinges ,,,,there have been many thefts and loss of property there the Suna should be closed due to health reasons looking like it has not been cleaned in months , mold everywhere . | |
| Nancy Christensen | 12/23/11 |
| What is LAF doing in Portland with the Bally's take over? Crazy that 30-50 people attend step classes there 3-5 times a week and they have cancelled classes. Last Saturday 35 people showed up for a regularly scheduled class that was cancelled without notice. Great instructors are leaving and the members are right behind them. What a mess. I've belonged there 18 years when it was Nautilus, Golds Gym, and Bally's. All these changes were seamless and respectful of the members. This one is a huge mistake. It's hard to believe they could make this club worse but they have. LAF makes Bally's leadership look like genius management. If LAF management reads this they can find me in their membership files as I am an LAF member in Seattle where it appears to be an entirely different company. | |
| Mr. Norton | 12/25/11 |
| Swiming pool is to to to cold, not at 86, as they ention to me when I got in first time I got there, whirlpool never works. Showers nasty dirty, lot of times no soap, and when they put some is being mix with lots of water lights can be aout more than have of then for eve, until I guess some district manager comes to check on the facilities Gym equipment is also dirty and some parts are gone and no boy seems to care about anything in this place Manager is a lies ann got and little fresh actitud once you mention any of this isues to him NORT MIAMI FL | |
| Debby K | 12/26/11 |
| Yes you do get what you pay for. PlanetFitness etc has gyms that cost $10-$15 per month but only have machines and weights. LA has these plus classes, pool, sauna, and whirlpool. I joined for $35 (plus tax) per month but can only use one club. Perfect for me and 98% of others out there. Go on their website and review all the different types of memberships. Educate yourself. Then go in and tell them what you want and will pay. Forget the crap about processing fees- don't pay any. Then be sure to read the entire contract before you sign. Ask to take it home to read and then return it either to sign or tear up. They won't let you? Ask for a copy of a blank one. Still no? Make them sit there while you read everything.. and ask questions to be sure you understand what you read. If you sign, get your copy and go home and re-read it so you understand it. You have 3 days to cancel. If you do, send the letter to corporate headquarters and get "proof of delivery". Give a copy to the local gym you signed up in. Keep a copy for yourself. It's extremely important to read all the print- back of the form as well as front. Do not let them distract you or say it's not important. Most people have been taken advantage of because they were charged for things they did not know about or were not told about. This happens when you don't read the contract. | |
| LA FITNESSSUIT.COM | 12/21/11 |
| THE CAPTIONED SITE WILL TAKE YOU TO A PAGE REDIRECTED TO BALLYSUIT.COM. THERE YOU WILL FIND A FORUM TO VOICE COMPLAINTS OR CONCERNS. RECENTLY, THIS FORUM AND IT MODERATORS ANNOUNCED THAT LA FITNESS HAD "REVERESED COURSE" ON HONORING MEMBERSHIPS. THIS IS COMPLETELY FALSE. ONLY BALLY MEMBERS WHO RELUCTANTLY SIGNED AN LA FITNESS CONTRACT AND ARE NOW SUBJECT TO HIGHER RATES AND DUES, CANCELLED THEIR ORIGINAL CONTRACT. BY DOING SO, THEY HAVE LOST ALL THEIR RIGHTS TO ANY FURTHER ACTION. SO MANY MEMBERS ARE ALREADY VOICING THAT WHEN THEY SIGNED A KEYPAD, THE STAFF PERSON GAVE THEM A NEW MEMBERSHIP ALONG WITH THE KEY TAG. THIS IS COMPLETELY UNACCEPTABLE. THE FORUM STATES THAT JEFF LEVY HAVE GAVE SO MUCH TIME, AND REFUSED PAYMENT FOR ANY OF IT. YET, HE WAS ONLY ON THERE FOR TWO WEEKS. THE STATEMENT ON THE FORUM IS NOT LEGALLY BINDING. IT'S NOT A CONTRACT. THE CONTRACT WILL MAKE NULL AND VOID ALL THE BENEFITS YOU SHOULD HAVE. DON'T GIVE IN. WAIT UNTIL AFTER JANUARY 1, 2012 TO SEE THE FALLOUT. MORE MEMBERS WILL LOSE THEIR PRIVILEGES. DON'T SIGN ANYTHING. | |
| LA FITNESS FRAUD SCAM | 12/21/11 |
| IN REVIEWING ONLINE FORUMS, SPECIFICALLY ONE ON THE LAFITNESSSUIT.COM OR BALLYSUIT.COM SITE, IT APPEARS AS THOUGH SOME MEMBERS ARE BEING DUPED OR TRICKED INTO SIGNING NEW CONTRACTS. THIS IS A COSTLY MISTAKE. SIGNING A KEY PAD OR ANY OTHER FORM AT LA FITNESS VOIDS YOUR BALLY MEMBERSHIP CONTRACT. DO NOT SIGN ANYTHING. IT APPEARS THAT THE FORUM(S) ARE BEING MODERATED BY, YOU GUESSED IT, LA FITNESS REPRESENTATIVES. WHAT A SCAM! HOLD OFF ON SIGNING ANYTHING, AND INSIST THAT YOU CAN WORKOUT AT YOUR FACILITY UNTIL AT LEAST DECEMBER 31, 2011. AFTER THAT, LA FITNESS WILL SIMPLY TOSS ASIDE MORE UNWILLING MEMBERS. YOU ARE BETTER OFF SIGNING UP AT ANOTHER CLUB. LA FITNESS IS A NIGHTMARE TO WORK FOR OR BE A MEMBER AT. AVOID. | |
| tony bonn | 12/19/11 |
| la fitness is indeed a scam farm. the one in dunwoody,ga at mt vernon and ashford center parkway has had a broken water thermostat for a month resulting in cold showers...contrary to the asswipe who thinks that at bargain prices we should tolerate anything, i object to the squalid state of the gym where weights are littered everywhere, the walls in the basketball court are literally falling down, and the lockers are in general disrepair. the manager seems to spend more time running down to starbucks than he does at the gym...he gets more excited about an open locker door than a broken showering system. the receptionists kept claiming that the showers would be repaired. at last report, they stopped making that claim. la fitness is the new ballys. | |
| Woodstock Woman | 12/19/11 |
| I have been a member since the day the Woodstock LA on Towne Lake Pkwy opened up. The management has changed often and never for the better. Donna, one of the better managers has been moved and since then things have taken a nose dive. My biggest complaint is the condition of the pool. As a senior who takes the water aerobic class with Ann M., it is always a guess as to the water temperature. It is usually too cool but lately it has been below 70 degrees. The management was aware of this but chose to wait over a week to "discover" the heater was broken. The pool area windows are peeling plaster and the tiles on the sides need a good scrubbing. Several weeks ago on a Friday night 2 very small children were allowed up in the exercise area upstairs because the Kids Club employees wanted to leave early. The children yelled and ran around the equipment. It was a miracle they were not hurt as the parents were not attentive. And speaking of the Kids Club.. just what activities are they supposed to do? I have never seen the women do anything except sit and occasionally hold an infant. Older children are pretty much on there own for entertainment, except for a television showing kid programs. What is the minimum age requirement? When I joined, I was told it was over 14. There are children "exercising" in the club that could not possibly be over 10 years old. Do they require birth certificates or just take the parents word for it? This club has great possibilities but the management needs a wake-up call. | |
| Frank Verderber | 12/19/11 |
| I was visting Boca Raton in late October [2011] and decide to use your facilities. An attendant told me I had to sign up for a yearly cotract, but if I left in one week he would cancell the contract. So I filled out a contract but was diligent to write all over it that I was only there for one week. The attendant gave me back my signed coppy and made a new one which I did not sign or read. Since I left Florida LA Fitness has been charging me every week. I called the original center and found out that my name was mispelled, my access card number didn't come up on the screen, and my email was simply made up - but I am being charged for service I do not use. I've talked to the manager in Boca Raton, who said she would fix the problem. If It is not fixed I will go the bank route and if I need to the Federal Court route. | |
| DO NOT SIGN ANYTHING | 12/20/11 |
| ADVICE TO ALL FORMER BALLY MEMBERS: DO NOT SIGN A KEY PAD OR A NEW CONTRACT! DO NOT LET THEM CONFISCATE LETTERS, MEMBERSHIP CARDS OR ANY EVIDENCE OF YOUR BALLY MEMBERSHIP INFO. AGAIN, DO NOT SIGN ANY CONTRACT, DO NOT ACCEPT ANY VERBAL STATEMENTS MADE BY ANY EMPLOYEES AT CORPORATE OF LOCAL LEVELS. VERBAL STATEMENTS ARE NOT LEGALLY BINDING, AND CAN BE BROKEN ANYTIME. EVERY BALLY MEMBER SHOULD WAIT UNTIL JANUARY 1, 2012, THEN SEE WHAT HAPPENS TO OTHER MEMBERS WHO HAVE SIGNED NEW CONTRACTS. THEY WILL BE FORCED TO PAY EXHORBITANT AMOUNTS WELL BEYOND BALLY RATES. CONTACT YOUR STATES ATTORNEY GENERAL'S OFFICE REGARDING REFUNDS OR AMOUNTS PAID IN ADVANCE. THE CURRENT LA FITNESS CONTRACT WOULD FORCE YOU TO PAY MORE IN THE FUTURE. AGAIN, DO NOT SIGN ANYTHING UNTIL YOU CONSULT WITH AN ATTORNEY. ASK FOR A COPY OF THE CONTRACT TO TAKE WITH YOU FROM LA FITNESS. YOU ARE ENTITLED TO TAKE IT HOME AN READ IT. LA FITNESS WILL BECOME A NIGHTMARE IF YOU SIGN A NEW CONTRACT WITH THEM! AVOID! | |
| Christopher Vazquez | 12/20/11 |
| Well I just joined the gym and to be honest with you I was treated like I was a homeless and had no money to pay, The guy said to me" this gym is like a Roll -Royce gym and the people that come here normally have money to pay " So I do not have any money? and the manager did not wanted anybody in the sales rep desk unless they were gonna sign in. Well I said I do not care what the manager says because I am the one paying the bill. It's a signature gym but they had a ghetto ass girl chewing gum and texting she the customers walk in. The man is LATIN from South America who probably think this culture is like his country. I am very offended | |
| ron mckelvey | 12/15/11 |
| my wife an i have been members of Ballys for a number of years.I decided to go over to la fitness an asked them what would it cost to continue at Ballys an also go to La Fitness. I received 2 different quotes from 2 different employees.My wife an i are retired just want to be taken care of properly.I was just told that today is the last day for this promotion they had another promotion which was better last week that lasted only 3 days. I think La Fitness would all be on the same page because everybody talks to each other this. I hope you will give me an answer so i can join . ron mckelvey | |
| Marie | 12/15/11 |
| After having some surgery and my doctor gave me the ok to work out. I was thrilled to join the LA fitness center in Spring Texas. UNTIL.... I met a trainer who was so rude, degrading. I cancelled my membership after 12 hours. He was angry with me because I didn't want a personal trainer.This Adam guy needs to learn how to respect all types of people, race and overweight people. So I would and did tell all my friends to not to join the LA fitness center in spring Texas. Mean Person working there. | |
| Sandra Donahue | 12/15/11 |
| The entire North Brunswick Club in New Jersey needs a complete renovation. Everything is dirty, especially the bathrooms and locker rooms. The glass wall betweeen the pool and main club is full of handprints, dribbles, and god knows what else. A health club! You've got to be kidding. My main complaint is the pool. I am a senior citizen and their aqua aerobics program leaves a lot to be desired except for Jill who gives a good class. The other problem is the water temperature. It is not monitered correctly. Some days the water is so cold you can't stay in it for an entire class. Most of the people taking those classes are over 60 and have health issues, the last thing we need is cold water. | |
| Ripped off on training | 12/15/11 |
| i was duped inot signing a one year training contract for over $3000. when i got home and read it i tried to cancell, but was givne the number for a juice bar. WTF????. by the time I got the sales man on the phone he assured me everything was as he said, but guess wht, same as a used car saleman, he lied. and now I'm past the 3 days and can't cancel and guess what can't get anyone to train me either. so some o how i accidently find out I can down grade if i do it in 30 days. wait... it gets better, no one will talk to me and tell me how to do it, one guy on the phone at corporate says he can't do it cause I'm not in texas to sign it. again WTF. so now what? BBB and protest the intial charge and change the charge to a bogus number so they can't charge me again is all I can think of for now. this is beyond messed up. | |
| LA FITNESS IS A FRAUD SCAM | 12/15/11 |
| YOU MAY BE REALIZING THAT LA FITNESS IS A FRAUD SCAM GOING BAD. THE COMPANY IS NOW UNABLE TO COVER THE COSTS OF ITS RAPID EXPANSION, AND SWINDLING OF MEMBERS. SO, IT BUILDS OR BUYS CLUBS TO COMPENSATE. THESE CLUBS ARE THEN ALLOWED TO BECOME RUN DOWN, AND NOT OFFER THE AMENITIES AND SERVICES PROMISED. OTHERWISE, THEY JUST SIMPLY BUY AND SELL THEIR ASSETS. THIS IS SIMILAR IN NATURE TO A PONZI SCHEME, GET MORE MEMBERS, (INVESTORS) DON'T ALLOW THEM TO CANCEL, OVERCHARGE THEIR ACCOUNTS, FORGE SIGNATURES ON KEY PADS, SWINDLE THEM ON TRAINING SESSIONS, STEAL COMMISSIONS, STEAL MEMBER'S BELONGINGS, BLATANTLY LIE TO MEMBERS AND PROSPECTIVE CONSUMERS, MAKE FALSE PROMISES, SELL STEROIDS, BUY STEROIDS, BAIT AND SWITCH CONSUMERS, VIOLATE CONSUMER LAW, VIOLATE LABOR LAWS, VIOLATE THE HEALTH CLUB ACT, UNJUSTLY ENRICH ITSELF, FALSIFY CONTRACTS, DOUBLE OR TRIPLE BILL MEMBERS...THE LIST GOES ON AND ON... IF YOU FAIL TO SEE THAT THIS COMPANY IS ONE BIG FRAUD SCAM GOING BAD, THEN YOU NEED HELP. CANCEL YOUR MEMBERSHIP IMMEDIATELY, AND GO TO ANOTHER CLUB. SEND A COMPLAINT TO YOUR STATE'S ATTORNEY GENERAL'S OFFICE NOW. DO NOT SIGN A CONTRACT, A KEY PAD, NOTHING, INSIST THAT THEY WAIT AND ALLOW YOU TO USE THE FACILITIES. | |
| Northern VA Bally Member | 12/12/11 |
| I have been a Bally member since 2004 and did not receive any information about LA Fitness buying the gyms in No VA. Only when I went in the gym, did I find out. The employees seem to not know what to do and are taking the brunt of the customer's anger. I have not had any issues with employees under Bally management. They have always greeted me with a smile. Now, I am greeted with not so happy employees. LA Fitness needs to better train their employees to help with the transition. They represent the company's image. There are many other gyms in the area to go to, so LA Fitness, do the right thing. Where is your public relations? | |
| nsx | 12/12/11 |
| People crying about a cheapo, national chain gym are funny...like clowns. I've been a Bally Premier Plus member for 12 years. I'm used to crappy, rundown, gyms. Some of their newer ones aren't bad. But where else can you go to that's $9.99/month, nationwide and many having swimming pools, saunas, whirlpool, etc. Sure it's dirty, but hey, that's what the extra shot of chlorine in the water is for right? I'm used to rolling around in pools of other dudes sweat and sometimes blood when I train at my fighting gym. Dirt won't be what's on your mind when someone's trying to knock you out. And I'm paying $150/month there with a mandatory contract. Someone didn't put away a dumbell or yoga mat? Boohoo. Call the Waaaambulance. LA Fitness is just another Bally, except not in financial troubles....yet. Again, it's CHEAP with a pool and tons of amenities. Want people to hold your hand while you take a dump? Then join somewhere for $100-$250/month or something. You're asking way too much from a junky place like Bally and/or LA Fitness when you're only paying $10-50/month. It's only like $19/month to join Bally right now w/o any contract. I'm trying out a brand new LA Fitness Signature Club right now. It's so clean. Free towels, pool, sauna, whirlpool FULL size basketball court for $50/month. Biggest complaint is that there are too many dudes and not enough people, making it a boring atmosphere. C'mon, stop crying already, waaaaaaah. | |
| Rocco | 12/12/11 |
| Hello My Wife and I also have life time memberships from Holiday spa and were transfered to Jack LaLane now to Bally's. We are also having problems here in New Jersey. I have been in contact with Bally's Corperate Offices and were informed that My home base Gym was Sold to LA Fitness and they purchased our memberships. I do have an unsigned letter from Bally's that I received in the mail stating this. I also have several emails saying the same. I contacted the main Corporate Office of LA Fitness. I was told that they have all the members information that were members at all the Bally's Gyms that they purchased. They said the Bally's is not being truthful with us about LA Fitness purchasing our memberships. They said they did purchase some members contracts, but did not and would not purchase any lifetime memberships. I then questioned why do they have my personal information without my knowledge or permission which seems to be violating our privacy. Their smart answer was they purchased the gyms, so they have a right to our information, but they did not purchase all contracts especially lifetime membership. They continued to say that we will pay them our membership dues from this point on, but will not honor our contracts as they did not purchase them. Really stupid answers. They then said that we can up grade our membership for more money and drop the lifetime membership. if we did not do this, they would not allow us in their Gyms. If anyone wants to pursue a class action suit, include us. We should also contact each other to speak. Also Should contact the State Attorney Generals Office as there are laws governing Spas. Please email me at skiplarsen@comcast.net | |
| Elisa Escobar | 12/12/11 |
| I have to say Fair and I am very sad to share this rating but I am just a new member on LA Fitness located at Hialeah, just they did The Open House last Saturday. We enjoyed the Club from November 12. Everything was good, some issues happened but resolved. But the biggest issue was last week I received an email that they are gonna charged me 20.00 more because I selected a Guest Privilege service, something I never did. Since that day I am trying that somebody resolved my problem and any answer from them. My husband had to visit more than three times the Club to resolve the problem. As result, today my account was charged this amount that never was in my Agreement to be charged, but the saddest part is that the employes, nobody can't , or won't help you. I hope this week could resolve this. But is a sad beggining with LA Fitness, sad, sad experience. | |
| ernie | 12/13/11 |
| Bolingbrook Il. club has turned to shit takes way too long to fix anything in this place,every worker in this joint is a smart ass.I finally figured out why the staff cannot deal with a problem,they are all under 35,there is no one in the place 40 or over,35 is the new 21.Maybe its time to pay more at life time | |
| LA AND BALLY CLASS ACTION LAWSUITS | 12/14/11 |
| WWW.GYMSETTLEMENT.COM WWW.FITNESSSERVICESETTLEMENT.COM WWW.BALLYSUIT.COM WWW.LAFITNESSSUIT.COM 3 CLASS ACTIONS PENDING AND BEING CONSOLIDATED. MULTIPLE SMALLER LAWSUITS PENDING. THEFT AT CLUBS BY MANAGERS SUGARLAND TEXAS. CLUB MANAGER INDICTED IN STEROID RING IN OHIO. BE ADVISED TO NOT SIGN A CONTRACT WITH LA FITNESS UNTIL YOU HEAR FURTHER FROM THESE AND OTHER WEBSITES. YOU WILL LOSE YOUR RIGHTS. | |
| Why? | 12/7/11 |
| Funny thing, well not really but, you join LA fitness to work out, get in shape , and be healthy right! Well since the LA Fittness I have been in is so dirty and basicaly extremely unsanity how is that healthy? It's not! And It's unbelievable that a health club chain that big does nothing to fix this HUGE problem. To them it's all about singing new members up. Nothing else. Well here's a small hint if anyone in the company is reading this. Better maintained clubs means more customers. There are no short cuts. It's basic good business sense. But hey what do I know, lol, I don't have business degree. But I bet the people in charge of this at LA Fittness do. LOL, well maybe they don't. It's a shame. But it is what it is! A big dirty mess! | |
| Shera Khan | 12/7/11 |
| LA Fitness recently purchased Ballys Total Fitness. As a member of Bally I was informed in writing via email that I can go to any LA Fitness location for the month of December. My particular membership was transferred to the Somerdale location in South Jersey where Naija is the manager. On Wednesday December 7th, I went to the location to take a 5:45 am spin class. The girl at the front desk scanned my ballys card and asked for my name and phone number to identify me. She then wanted me to sign a key pad. I asked her what was I signing. She then told me I could not read it until after it is signed. After I told her that I was not signing she denied my access to the gym. She began to create a scene and other Bally members approached the desk to help me, which many of them were working out and didntt sign anything yet. I went to head to the spin class and three cops entered the gym. She had me thrown out the gym. I was extremely embarrassed by this incident and felt threatened and harrassesd to work out at a gym that my membership was transferred to. I dont know if she was having a bad day but I definitelty did not deserve this type of treatment. I would like this girl fired immediately. She is not a good representative for LA Fitness at ALL. I normally dont go out my way to do things like this but this was needed. Please email me | |
| Bob Chrisman | 12/7/11 |
| LA FITNESS..huge scam....Signature Club in Seattle, Ballard neighborhood is a pit. The lockers do not work-this has been an ongoing situation for over five months, members have kicked them in, pulled them off the hinges. Towel service sucks, exercise dude staff walks around tweeting some chick but would not bend over to pick a towel. Showers are dirty, towel hooks are falling off of the wall hae been for months. If there was a minus number I would give it. | |
| Cathy Metro Detroit | 12/7/11 |
| I had the exact situation as a couple others above. It happened today. Neither LA Fitness nor Bally's corporate office will take responsibility for my memebership. I paid my dues for the year in Sept 2011 and they were not even due until Nov. 2011. LA Fitness informed me that I did not pay my dues and therefore my memembership expired and there is nothing they can do about it. When I called Ballys corporate they said they no longer have any record of my membership and that it was sold to LA Fitness. I pulled my check records and found the check that I wrote and the Bally invoice that I had paid. I am going to take it over to an LA Fitness and let them tell me again that I have not paid for my renewal and then hand over my paperwork. I was also told by a bally staff member that answered the phone at a michigan location , many people are getting the exact same story. He also said LA Fitness system is not totally updated with client information from the Bally change over yet and that is why they don't see the renewals. I don't buy it. I think they are just pulling this crap to sell their own memberships and using it as an excuse. I will get an attorney and I think we need to somehow build a group and case againse both entitites. Any advice is appreciated. I think the issue also is that many of us have a gold membership and pay minimal fees per year after paying a large sum in the first year. They want to make money at LA Fitness and they can't do it with our memberships. | |
| Nancy | 12/9/11 |
| LA Fitness in Torrance made an oral contract with Silver Sneakers members that they would honor the Silver Sneaker classes through December31, 2011. However, today, December 9, 2011 the Manager Todd (310-542-3511)turned the instructor and the class members out of the premises, saying no classes would be honored. Since this is a contract violation, I am reporting LA Fitness to the Better Business Bureau, and suggest others do the same. Of course, the corporate offices are emitting busy signals and obviously will not avail themselves by telephone. | |
| Eileen | 12/5/11 |
| Guess everyone missed this on the web, where LAFitness indicated they would service existing memberships of Bally's clients, this was on the web Sat, but not on Sun, luckily I made a copy. If they are honoring some memberships, but not all, this is discrimination. As for the LAFitness in Willow Grove, PA, make sure you have all your shots before joining, never know what you're going to walk out with. Also, don't use the pool, as many times this pool has been fixed, it still leaks, creating a sink hole. | |
| DDP | 12/5/11 |
| On Thursday, December 1, 2011 I walked into the Bally's in Voorhees, NJ and read a hand written note on the door that this facility would be closing on 12/8/11. Gathered around the front desk were a group of people asking questions about their membership. On November 30, 2010 LA Fitness paid $153 million to aquire 171 Bally's locations. The LA Fitness representative recommended everyone go to an LA Fitness location that they would want as primary and the staff there would be able to find "your name" in the data base, and explain the transfer of membership. I headed to the Mt. Laurel, NJ location and was informed my name was not in the computer. I explained that in 1984 I had purchased a Lifetime Gold Membership with no renewal fees at the Depford, NJ location for $3,000. The staff person went to the LA Fitness website provided for staff and this was written, "We did not purchase these - we don't accept them, they are not in our data base. What he could offer me was a 3 year contract for $680 and a renewal fee every year after for $210, or $99 registration and $30 per month. This deal that Bally's did with LA Fitness is not acceptable. It has left people like myself and many others with a one way ticket to no where. When I got in my car I said to self, nothing like having to bend over and take it up the wazoo. If there is a lawyer out there who is willing to take this case for a class action law suit I can be reached by e-mail at thrv07@yahoo.com. Please provide your name , the name of you law firm, business address, business phone and a web site. I will check the validity of your status on Lexis Nexis and will contact the State Laywers Fund for Client Protection in you state. | |
| Margaret | 12/5/11 |
| My complaint is for brand new L.A fitness in HIALEAH,FlORIDA... these place is the worst place to go... Thy constantly are cancelling classes without notice, the kids klub is the WORST place to leave your child... only 2 ladies working there with a 45 kids .. ARE THEY OUT OF THE MIND?? childrens constantly walks away for the kids klub ( to the machine areas) (looking for the parents) and NO water dispenser for those thirsty KIDS... and the emergency (FIRE) DOOR OPENS EASILY.. I SAW A KIDS OPENED AND WALK OUTSIDE TO A VERY TRAFFIC STREET.... THAT'S VERY DANGEROUS ... AND THE ONLY 2 LADIES THERE ARE BUSY WITH THE OTHER 44 KIDS.... PARENTS IF YOU LOVE YOUR CHILD DONT LEAVE THEM IN THAT PLACE...... | |
| Buttercup | 12/6/11 |
| I live in the Atlanta area. LA Fitness acquired all of the Bally's fitness center. I have been a fitness center member since 1981. I joined American Fitness. I have a life long membership with Bally's. I could use any fitness center that was owned by Bally's in the U.S. Guess what, not honored by LA fitness. Single gym membership is what I have with LA fitness. I questioned the manager and he said that what I am paying I have to take that and be grateful my membership was not cancelled. Also my membership fee is due in Jan. 2012 with LA fitness. I paid Bally's in May 2011 for a year. It seems like we have been royally screwed. We need a class action suit. This should not be allowed. We should protest big time. | |
| Maria | 12/6/11 |
| The LA FITNESS IN HIALEAH,FL IS TERRIBLE, THEY THREW OUT THE BEST ZUMBA TEACHER BECAUSE THIER TOO CHEAP TO PAY HIS HARD WORK. HE WAS THROWN OUT VERY RUDELY AND THERE WAS OVER 30 GIRLS PROTESTING FOR HIM TO STAY... IF THEY DONT PUT HIM BACK IM SERIOUSLY CONSIDERING CANCELLING MY ACCOUNT AND I WANT MY MONEY IN RETURN BECAUSE I PAY TO GET MY CLASSES AS SCHEDULED AND THE ZUMBA CLASS WAS NOT PERFORMED ON MONDAY AT 5:45 AS SCHEDULED. It horrible how many people go to his specific class and the amount of money all of us paid to subscribe and for LA Fitness not to want to pay him for the amount of clientele he is bringing in. | |
| | 12/6/11 |
| Very disappointed in both Bally and LA Fitness. I've been a member of bally since 1999. Just paid $250 in October to continue membership for another year. Then LA Fitness tells me my membership expired in November! What happened to the $250?? LAF says it's not their problem because the money was collected prior to their acquisition. And Bally is impossible to reach. I thought our active memberships were to continue without interruption? Anybody else in a similar situation? | |
| Shashikanth | 12/3/11 |
| I was a bally member and now LA fitness are promoting false promotion, I was told that if I pay $199 deposit and then for life long I have to pay only $19.99 for each family member, when I said can i read the contract, the manager said I can read the contract once I sign and after I signed I got a printout of the contract. The contract said the rate is good only for 3 years. I see every time you talk to them they have new promotion each day, Its like operating a panzi scheme. Better evry one use only prepaid credit card. | |
| Fitness to be tide | 12/3/11 |
| Sorry to say I just joined LA fitness a few weeks ago. Extremely disappointed is putting mildly. I joined the the LA fitness in NE Phila. PA . I have worked out in many many different types of gyms in many different cites and states. I have been working for a long time so I should know what's what, so to speak. I can honestly tell you this gym is a total mess. Every aspect of it! The dumbbells and plates are most of the time left all over the floor. No one puts them back On the racks and one cares either. The place is the dirtest uncleanest gym I have ever been to in my life. Belive it or not the trash cans over flow. There are paper towels thrown on the floor along with water bottles all over the place. The locker room Is filthy! Discussing! And if that's not enought, no Staff members clean any of the machines. Guess what no one really cares! Sure I complained! What a joke! I did speak to the one and only janitor that works during the day. It's not his fault. He is ONE person, how can he alone clean a gym That, and as a sales guy put it, thousands go throw on a daily basis. He can't! It's not possible! The place is HUGE! I am Just so pissed off! And as some of the staff put it! " What can we do, it's not our fault!" it's so freakin sad! And guess what NO one cares! Well guess what I do! One thing I will Tell you! Everyday I have to pay this membership they will hear from me. Day in and out! NO DOUBT!!!! Because I care! Because I matter! | |
| Anonymous | 12/4/11 |
| I am with the Bally Life Members. I was also told that they will not honor my conditional lifetime membership and if I do not upgrade by December 31st, my fees would icrease even more. Likewise, the urinals had paper in all 3 when I went Sunday (today) and there were no paper towels. The staff told me that they could not print out the screen quoting it was a Internal memo screen!!! I proceeded to ask for a Hard Copy which they claim that had none! The aquisition from Ballys is horrible, in my opinion. The Lifetimers are really getting Sc_ _ _ _ d! | |
| It's alwalys sunny in Philadelphia .... | 12/3/11 |
| .......BUT NOT IN LA Fitness! It really is sad! The most unprofessional staff and gym I have ever walked into in my life! The other day I was watching them sign new memembers up and when they left the guys were laughing and talking about they just ripped them off! Yes right there in public! Those guys working there think they are real smart and slick! Sadly enough and by own unknowing stupidity I am a member of that LA Fitness. Not for long! I am going to cancel my credit card so they can't charge it anymore. Let them chase me for whatever I still owe. Good luck on that! I can not and will not be be apart of LA Fitness, the most unprofessional un cleanest gym I have ever seen! | |
| Jack from Bally's Lake Grove Long Island | 12/4/11 |
| I too was excited that La Fitness acquired my Ballys. Over the years the club was run down and Bally's was looking for a new location with more modern features. An La rep was at our gym for the transtion and states that the AGREEMENT they bought from Bally's doren't include Lifetime members.When are dues are up we pay ongoing rate..I'm no lawyer but to me an agreement is same a a contract.This has happened to me 3 times over the years..First it was Holiday Health Spa-next Jack LaLanne and finally Bally's..Each time court ruled in our favor..THE LA FITNESS REP IS SAYING HE'LL GIVE US A DISCOUNTED MONTHLY RATE----IF-----WE SIGN AWAY OUR LIFETIME MEMBERSHIPS... I WOIULD WAIT FOR OUTCOME IN COURTS I'M SURE WE'RE HEADED FOR ANOTHER CLASS ACTION SUIT ...................... | |
| Krista | 12/4/11 |
| LA Fitness should be ashamed with how they are handling their recent purchase of Bally's. How is it now viewed as stealing when you tell customers who payed in full for three years and only received 2 that they memberships are void -- but you can "upgrade" to LA fitness's membership; of course at a steep price on top of what the customers already paid for their multi-year memberships. Shameful and crooked. I hope there is a legitimate class action lawsuit. | |
| Melodee | 12/2/11 |
| Yeah....LA fitness bought atleast part of Ballys.....my membership at ballys is one that I can use all over the country. Now LA fitness does not want to honor that. I am being told that I have to be a member at a single location....or, I have to 'upgrade' my membership. They bought my membership, they should honor the contract!.....I am getting conflicting information from different people, both at Bally's and at LA Fitness.....now they don't appear to be answering their phones.... | |
| ALL BALLY'S AND LA MEMBERS PLEASE READ | 12/2/11 |
| MANY BALLY'S MEMBERS ARE BEING MISLED TO BELIEVE LA FITNESS WILL COME IN AND "CLEAN UP THEIR CLUBS." THIS IS ONLY TEMPORARY, THEN THE CLEANLINESS WILL DECLINE RAPIDLY. PLEASE READ ALL THE COMPLAINTS ON THIS FORUM, AND MANY OTHER SITES. If you are a current Bally member, be ready for even worse problems. The very same problems that caused the downfall of Bally's are being repeated by LA Fitness, only sevenfold. It's the same scenario, different company. Only now you have LA Fitness acquiring all the contracts, and Bally's has no liability for them. Do you understand? Bally's members, take this advice, find a new club other than LA Fitness. | |
| GROUP FITNESS CONTACT INFO. | 12/2/11 |
| OH, HEY...WHEN AN INSTRUCTOR DOESN'T SHOW UP FOR CLASS AT ANY LOCATION, GO AHEAD AND CONTACT KC LEE AT LA FITNESS HEADQUARTERS. ADD IT TO THE LIST OF CONTACTS GIVEN IN EARLIER LISTINGS ON THIS SITE. CONTACT KCLEE@LAFITNESS.COM AND ASK WHY INSTRUCTORS DON'T SHOW UP FOR CLASSES. HMMM. | |
| James | 12/2/11 |
| LA Fitness just bought out Bally's Fitness and now will not honor my lifetime contract that I had with Bally's which is also a thief.I thing your better off paying cash or just don't sign up with these Fitness centers. Do not trust these companies they look good and promise things don't give them your credit card or bank account information. Use a prepaid credit card or cash if need be. Better off working out at home. Buyers be careful. | |
| Linda | 11/30/11 |
| I am a member of Bally's. When I heard that LA Fitness was buying out Bally's I was so excited. At Bally's it's filthy. The workers have bad attitudes. You cannot ever count on the gym opening on time. In the past 1 year I personally have witnessed 6 different times when the gym opened up 2 to 3 hours late. You plan your whole day around working out only to go to the gym and not be able to get in. Bally's never took any drastic measures against the manager for this. Like I said in the beginning of this blog I was excited. Now after reading the comments. I think it is time to find another gym:( | |
| Tired of poor customer service at BAYSHORE LA FITNESS, GLENDALE,WI | 12/1/11 |
| Tired of poor customer service at BAYSHORE LA FITNESS, GLENDALE,Wisconsin....This location has bad customer service and pool/tot tub issues. The pool and hot tub was out of service for 3 months this summer 2011 and now down again going on 1 month. Front desk do not greet you when you come into the gym. VERY BAD CUSTOMER SERVICE. WASTE OF YOUR MONEY>>>>>>>>>>>>>>>>>SEEK OTHER OPTIONS>>>>>>>>>KEEP YOUR MONEY FROM LA FITNESS BAYSHORE LOCATION IN GLENDALE, WISCONSIN | |
| Ballys Waterford Michigan customer | 12/1/11 |
| I am looking forward to LA Fitness coming in to Ballys Waterford and hopefully cleaning the joint up. I hope they keep this location too! This facility has long been treated like a red headed stephchild with antiquated and broken equipment. Ballys keeps emailing surveys which I repeatedly tell them what needs to be done to make this facility more efficeient and hopefully a new company will take a fresh look at this popular location with a good core of die hard regulars like myself. | |
| Judie | 12/1/11 |
| My report is for the facitity in Cincinnati, Ohio on Marburg Ave. I agree with all of the above. LA Fitness seemed very professional when we joined, BUT, now that we have been members for 7 months, we are very disappointed. If you are only going there to use the machinery - you will probably have no problem. I go for the Aquafit since I have a problem with joint pain, artheritis (sp?), and leg and back nerve problems. The doctor recommended water exercise. It is great, however, LA Fitness can't seem to keep the water regulated to the temperature (83 deg) they claim in their literature. Sometimes the water is so cold you can't even go into the pool and our class is cancelled. No one at the facility will take any ownership of the problem. Either the manager is not there or we are told lies whenever we ask about the problem. This has been going on for several months. The whirlpool is also on the "fritz" more than it is working. Good luck trying to report the problem to higher management - they don't care! | |
| Double Your Worst Trouble | 11/29/11 |
| LA FITNESS CLASS ACTION OR OTHER LAWSUITS CURRENTLY PENDING: MAU V. LA FITNESS (SETTLED) WILLIAMS V. LA FITNESS (SETTLED) BEYOEHNS V. LA FITNESS (PENDING CONSOLIDATION WITH TWO OTHER PLAINTIFFS) ALLIE V. LA FITNESS (PENDING) DESYINES V. LA FITNESS (RACIAL DISCRIMINATION) SHOOTING VICTIMS V. LA FITNESS (9 VICTIMS PENDING) MULTIPLE OTHER ONES SETTLED OR PENDING LA FITNESS MANAGERS CHARGED WITH THEFT OF PROPERTY FROM MEMBERS. LA FITNESS MANAGER INDICTED IN STEROID RING. LA FITNESS IS THE LARGEST FRAUD BASED, FITNESS COMPANY IN BUSINESS. IT MUST BE STOPPED, AND ITS CORPORATE EXECUTIVES HELD ACCOUNTABLE ON CONSPIRACY TO COMMIT THESE ACTIONS. IT'S REDICULOUS HOW MANY PEOPLE THEY HAVE CAUSED HARM IN MORE WAYS THEN ONE. LA FITNESS, GET READY FOR DOUBLE YOUR WORST TROUBLE. | |
| Jason Crawley | 11/27/11 |
| My wife and I have just acuired a new membership at the Renton location. I have only been a few times and have noticed that an audit is well over due. I go to this location because it is closest to my house and is conveiniant for me. My expierence has been not up to my expectations, I am a previous Golds Gym memeber and loved their attention to detail and customer service. I guess when I am spending over $1500.00 I want a little more than two girls texting as I enter the door and not caring who comes and goes into your establishment. Some of the staff have been quite helpful although are more concerned about their sales and not much care for my health or showing me to the area to help me with my fitness. Your gyms potential for being a great place to go and enjoy a work out should all ready be in progress. But I can see it still needs a lot of work. My wife was impressed at first but now wants to withdrawl our membership. She like to be attended to and made to feel comfortable.I had made a couple of appointments and had to miss them due to O/T at my work and now I am ignored when I enter your gym. Not what I would expect from LA Fitness. Maybe I expect to much, and desire a second rate work out, but if I had a place to go that was consistantly up lifting and employment looked happy to be there and was helpful and atentive to my well being then I might be a little more abpt to stay with the gym.I am considering canceling my membership with LA Fitness. | |
| DR. C | 11/26/11 |
| My husband and I have been members for close to 19 years now and you can imagine we have very low dues since we started with them from almost the beginning. The problems is that all over yelp and other websites we are seeing the same very low reviews and although are personal experiences have varied over the years you can not ignore the high degree of complaints all over the place. We just read that LA FITNESS has now added 171 BALLY Fitness centers as of NOV 2011 which will not help some of the existing LA Fitness facilites from being updated. We have two LA Fitness centers that are in prime high end area locations where we live, yet they need updating badly, and you can not help but see the high staff turnover and attitudes are negatively effected by the lack of maintenace since they get complaints constantly and LA Fitness Corporate level must not be listening (while recently acquiring 171 Bally Fitness centers as mentioned above). What are they going to do with 171 more locations and do NOTHING to correct the problems and complaints of members, staff (as noted by attitude, and old equipment). This speaks volumes. We hope that LA Fitness will wake up and start reading the information online before it has to file for bankruptcy. Locations in Southern California | |
| mack the knife | 11/27/11 |
| La Fitness International LLC 2600 Michelson Drive Suite 300 Irvine, CA 92612 you can direct those letters to the following executive members: Chin Yi: Founder Louis and Michu Welch: Co Owners (LouisW@LaFitness.com) Stan Yasuda: Executive Assistant Jill Grueling: President of Operations (jillg@lafitness.com Leslie Blanchard: Vice President of Operations, cell: 909-821-0745 Suzzie Horton: Vice Presidents of Operations, cell 949-633-8072 (suzzieh@lafitness.com) Mindy Stokesberry: Head of Human Resources 949-255-7236 (mindys@lafitness.com) 800-600-2540 ext: 57783 I hope we can get together an make them pay for a change, | |
| Melissa Donaghy | 11/21/11 |
| I have been going to LA fitness in Mantua, New Jersey for about 4 months and Sunday 11/20 one of the people that work there came up to me and told me i was high (which i wasnt i DO NOT do any drugs) and the only evidence that he had was that my eyes were red and i was eating a doughnut And he told me to go get a blood test.... i am extremely offended that someone said that to me where i pay to go and relax... i had a very bad week and i was crying before i went into the gym... They had no right whatsoever to say something so rude. Who looks at someone with red eyes and the first thing they think of is that someone is high... First off he should have asked me about my week and why my eyes were red if he suspected something, now i would understand him saying that if i fell off a machine, hurt myself etc but i did nothing of that sort i was stretching and then i went on a stair stepper for 20 minutes working out perfectly. No body in their right mind would accuse someone of something so offending i feel as though there is something wrong with this. they would only give me a phone number to California with no name to contact only member services this is a complaint against him. i will not let this slide because this is not morally correct what he did and he was harassing me and deeply offending me. That's not what i need when a gym is suppose to be where i'm suppose to be able to relax and take my mind off things. Does anybody have any other suggestions on who to get into contact a little more close to where my gym is? | |
| Sharon | 11/12/11 |
| I am extremely disappointed in the Leesburg, VA LA fitness. They had a very rocky beginning and I tried to understand but I do not think this club is managed in a professional manner. I have to do lap swimming for races and events. I have come into this gym on many occasions only to find an unscheduled pool class taking place. I have spoke with the manager who told me that this class is unscheduled because it would fill so quickly and they would run out of water weights. Are you serious??? So why not put up a sign that indicates the limit of the class. Most gyms that I have belonged to in the past have put up limit signs and people choose to get there early to reserve their spot. But that is no reason not to put it on the schedule, at the very least block out the time so that your customers are aware that the pool is unavailable at that time. The general manage told me that I would simply have to remember that the pool was used at that time and not to make the extra journey. I have also called before coming and been told that the pool is free only to show and find the class in session. The front desk, which is directly in front of the pool was simply unaware of this class. The fitness level of the classes is also very unchallening as they cannot seem to hold onto good instructors for very long. The juice bar remains vacant after one year. Parking however is excellent. I am highly disappointed in this club and I will be pulling my membership. | |
| kelly | 11/12/11 |
| Not at all impressed . . . I've been trying to get them to stop taking money automatically out of my account. The phone number on my contract is disconnected and the staff says there's no number I can call . . what's more they don't list contact info on their website or an address . . I have turned in the necessary paperwork that they require and they're still deducting money . . the people at the desk are lackies who know nothing or are trained to do nothing . . everything's out of their hands. I have been forced to go to my bank and close my checking account to stop them. Very unprofessional shady way of doing business. | |
| Oscar Cruz | 11/13/11 |
| Fort Worth Tx. L.A. Fitness on HWY 183. I have been a member for several years now and have been pleased with most of the service at this location, however, lately the showers in the men's area are looking worst and worst. It appears they don't have a person that cleans them, or if they do, they do a pretty bad job. I talked to one of the maintenense personal about the situation and did not get an answer as to who is doing what. And lately when I have been there at the pool the cleaning person expressed to me that she was sorry about the water not running in to the drains but they have been like that for over a month. My question is this, do they have a person in charge of maintaining this areas clean or anyone that cares about the necessity of keeping this areas clean and well maintain? I would hate to pass this along to other people that I know attend this facility for they would probably leave the membership. Please contant people that will help, for I have no idea where else to go. No one there knows who the real manager is. | |
| Greg Bonner - Sandy Springs GA | 11/10/11 |
| I'm extremely disappointed and upset with LA Fitness. On Tuesday 11/8 at least five people in the men's locker room had their locks cut and wallets and other items stolen. This is unbelievable that it happened in the middle of peak time and no one said anything. This is the 3rd time that a robbery has happened with the MO and yet LA fitness has taken no steps to prevent any future occurrences. The front desk staff, seem to be as un-affected and as a mosquito bite. The police appeared to be amazed that this is a regular occurrence with LA Fitness facilities through out metro Atlanta, yet no attempts to make any improvements have been implemented. The front desk staff is way to busy with their internal conversation to even notice with people walk in and out of the facility without scanning their membership fob. I'm disgusted that my lock was cut, and drivers license, credit cards and most important my military ID (with my SSN on it) was stolen and there is no recourse for the amount of time and suffering I have to experience for their lackadaisical attitude. | |
| June | 11/3/11 |
| I joined LA Fitness in Mt Laurel, NJ for the express purpose of using the pool for therapeutic, low-impact exercise. The pool water, per corporate, is to be 84 degrees. No matter when you check the pool thermometer, it always reads 82. Trust me, it doesn't come close to that. The AC is always on high in the women's changing room. You enter the room wet and freeze to death. Several years of complaining, cajoling, sweet-talking, etc accomplish absolutely nothing. LA Fitness DOES NOT control the pool; it is handled by an independent facility. Thus, LA Fitness cannot do anything but will give you a line of tripe instead. Good-bye, LA Fitness. | |
| James Perez | 11/3/11 |
| I have to said that the manager at L.A fitness in west Pembroke Pines, don't do nothing to keep the gym in order, he is always sitting in his desk, and is amazing that all the weights are out of place, including the trainer don't put weights back when they are done with it. However I feel like cancel my contract since my wife hit and twist her ankle with a weight that was out of place. | |
| Claude Stinnie | 11/8/11 |
| I am a member at LA Fitness in Sugarland Texas and I am very disappointed in this facility. The men's lockerroom is filthy and has a stench that is unbearable. There are numerous times when there is no papertowel available to dry your hands. As far as the acessibility to the company to cancel your membership, it is damn near impossible. There is no contact number to confirm if the company has received your cancellation letter nor is there any way to verify if the process has started or not. i have a novel idea, give us a contact number to track our process. | |
| Nina | 11/1/11 |
| LA Fitness, Dale Mabry Highway, Lutz, F. A/C has not worked in 4 weeks. Said they are waiting for parts. Approached Manager with complaint. He told me to tell the girl at front desk. Problem continues without resolution. | |
| t1chebs | 11/2/11 |
| I joined la fitness back in Jan 2010. At the time everything was fine, then I got hurt. I was out of work and my budget went down hill. since then I tried to get La Fitness to close my accout. I sent letters. sent E-mails, called but still they just wanted my money.Bills come due, just like everyone else, but I don't have the money to pay them every month. Sooner or later one wil go into default. could be the car,then there goes my job. Could be the house, living on the street may not be so bad. Lights who need lights any way. Water, bath more Musk wil help. Thank you La Fitness. | |
| Jill | 10/30/11 |
| Portland, OR and Vancouver, WA area. Reading these stories are horrible... I was an unfortunate person who was hired at this company. Quit a management position elsewhere closer to home for one here. Wait. The day I start work I find out two of us were hired for the same position. I'm SOL because of course the other one hired was from a superior manager than the one that hired me. So they move me around and yank my chain... Yada yada... I get pushed into sales... Not like I have my great old management position I can fall back on to. It's fine to a degree.. I do find a few great people to work with. I learn to tell people EVERYTHING on the contract or at least make them read it so that way my ethical standards are being met. Well then we start having these weekly meeting by some *#@*#*@ *@#@* of a VP of the district... Our meeting area that he had it at? The cycle room of an LA Fitness. We're sitting on the damn bikes trying to take notes. What a joke. Well one of the employees at the meeting tells me to go iTube and look up a video to watch. It's a news story of my VP when he owned a used car lot. He would hold on to used cars at his business and wait until they sold to give the original owners some money for it. But he wasn't giving fair portions back or giving ANY money back to the people who gave him their cars to sell. They were ripped off blind never getting any portion back. Then the BBB told him he had to sell or face legal ramifications and they didn't want him working in this area ever again... What did he do? He had an employee's mother sign that she was buying it over from him. This lady had dementia and didn't remember giving him the almost $100,000. for the business or for even signing the papers. She lost her life savings. Plus he continued to "manage" the car business until BBB found out he was still running it and stopped the business. This was who LA had hired to be their VP. This shows their lack of ethics and morals... Needless to say I was gone in two months. I couldn't handle Mr. Vp and his ideas for selling tactics. | |
| bryan22209 | 10/27/11 |
| Arlington Virgina LA Fitness is the worst....the general manager is a complete liar and will say anything to get you to sign on the dotted line. It was unlimited free parking when I joined, then ten days later 3 hours free parking, a few days later free evenings and weekends and now five dollars an hour. Add that to the membership dues and you can join the health club at the Ritz Carlton cheaper. Run run run. | |
| Janel Chow | 10/26/11 |
| Last night when I finish swim at Arcadia LA fitness around 10:15 PM, When I walk out from the shower room; There is a men standing right front of the steam room about 3 feet a way from me, I was shocked, I'm screaming and run back to the shower room, I said:" Are you kidding, A men in the woman's locker room!!!!!!!". I was not wear any thing, I feel insulted, I'm went to report at front desk, There is only one guy there, He said he can't do any thing about..............I should call Police instead!!!!! | |
| Mildred | 10/20/11 |
| I signed up for LA Fitness and a training membership. The gym instructors told me that I had 19% body fat, and I am a woman. This was before working out. They told me they could get me down to 15% body fat, that I just needed to be consuming at least 120 grams of protein a day. I was only 135 pounds at that time. With the amount of protein and weights they had me doing, I actually got sick and had to go to the doctor because I stopped having my period and was feeling weird. My doctor told me that I needed to have about half that amount of protein, and that I was having kidney issues due to the amount of protein I was consuming. On top of that, I got vertigo while on vacation and tried to explain this to them- they told me I had to bring in my doctor's note to my home club- couldn't mail it, and they wouldn't give me a fax number either. My solution: I cancelled both of the credit cards they were charging for the membership and the training program. Now I only have to deal with their awful phone calls. I have mailed in copies of my doctor's note along with a letter explaining my situation numerous times but am still getting phone calls. I'll never sign up for a gym again and allow them to charge my credit card every month. I'll pay in cash instead. | |
| JEFF TONEY | 10/19/11 |
| I am a member at the Pleasant Hills, PA location. Since my membership I have become very irritated with the cleanliness in the dressing room and am considering cancelling my membership and my wifes. I love the facilities, but the musty, moldy smell is too musch. I have sinus problems. As soon as I walk in the mens dressing room- pow!- the smell hits me- I think it is in the carpet- nasty. HATE IT!!!!!! MOLD ALSO IN THE SHOWERS! Cannot take it any more. The other day they were announcing start of some type of program to clean things up, yeah right. When I got home my gym bag and shoes smelled from the carpet crap. I had to spray them with lysol to remove the stence. I HAVE HAD IT!!! HELP!!!!!!!!!!!!!!!!! FED UP IN PLEASANT HILLS PA. JEFF TONEY 412-310-4491 | |
| R Joseph | 10/17/11 |
| I worked as a yoga teacher for this company ---- loved my students.....doubled my class sizes in just 2 months ---- I asked them if I could teach one class only and substitute when possible...as I had to return to nursing job as the pay is so poor there....... Not only did they not even consider....they told me not to come back. I asked if I could teach one final class to say goodbye to my students and they said NO.....THEY REALLY DO NOT CARE ABOUT STAFF OR MEMBERS....Stay away from this club. There are so many better companies who want your business. | |
| Jim W | 10/16/11 |
| Please advise the staff at the Dallas Mockingbird location to enforce the removal of property left in lockers nightly. I counted 62 locks on lockers in the men's locker room when the doors opened this am. Enforce the rule or assign everyone a locker. The rules should apply to EVERYONE! The "Special" people who think the rules don't apply to them should lose their crap! | |
| Rolando Monte De Oca | 10/16/11 |
| location of gym: university and pines boulavard, pembroke pines florida gym name: pembroke pines east | |
| Rolando Monte De Oca | 10/16/11 |
| location of gym: university and pines boulavard, pembroke pines florida gym name: pembroke pines east I am currently a member of your club and have been, along with my son for the last 5 years. recently i have been very displeased by the service in this gym. several machines stay broken for weaks at a time; the gym isnt as clean as it truly should be, its very unsanitized; the a.c is kept very high or even at times off, which makes working out very difficult; the wieghts are always disorganized if theyre not missing; the cieling often leaks when it rains; some of the raccet ball cages stay closed for up to weeks at a time; the bathrooms are somewhat disgusting from not being cleaned properly and stalls are often closed down; and the latest discomfort of being in this gym is the dishonest staff. i canceled and reoponed my accounts for the third time, out of my own convinience and have found that i end up paying more then what i was promised i would pay, everytime. the gym is not pleasing me, my son and many of my friends in the gym, and if it were not that the gym would be so close by, i would not have memeberships with this corporation for so long. i would like for someone in the corporation to please respond to me, and tell me approxametly how much time i have to cancel my memeber ship, and receive my money back. i am very much considering going back to ballys which has treated me well in the passed, and does not have all of these problems. again, please get back to me. | |
| Jacklyn | 10/13/11 |
| Again another sad story from the LA Fitness Gym in Fl. .......We only stay in Fl for 3 mos. Iam paying $288.00 a month for traing sessions that I can not attend. We live 250 miles from the nearest center,they knew that when I signed up. Also I have been paying $10.60 a month to "freeze" my account.When speaking to the so called manager, she could not give proper anwers to my credit card representative. Do not sign with L.A. the company is a fraud. | |
| Mervat Rafail | 10/14/11 |
| I needed to left up my spirit a little bet, so I decided to join a club to work out, and for my bad luck I ended up in LA Fittens, I met a Guy name Tony very nice and cheerful guy, I asked just to try it for 2 month to see if I can do it, he agreed and asked for $39.99 per month, ok give him my credit card. Second day went to tell my Friend she said she only paid $29.00, I went back and cancelled with Tony, he apologize and agrees to my deal, but he said just see Freddi the Personal trainer guy, Freddi kept on trying to convince me to get a member ship with his trainer I said No he kept on and on and on, finally he said ok just try it I will give you a very good deal, $120.00 once a week visit for 7 month if you do not like it than you can cancel any time, and I will give you the $29.99 deal, I said ok at least they can show me some work out. One day later I was looking at the contract and got shocked by finding out $120.00 every month for 7 month that is not including the $29.00, I asked my friend a long time member with them to help me cancel this deal, so he went in on the 2nd day and Freddi said no problem, I went 2 days after , Tony said wait for Freddi, I waited like an hour, Freddi comes in and say I am very disappointed in you Mervat, and right now I am very busy come back some other time. Ok I leave and I came back a day after that, he said Oh wow you only had 5 days, now it is to lat to cancel.!!!! I felt like I was dealing with some Mafia. And here I look at my credit card statement: LA FITNESS on 09/08/11 $79.98, on 09/10 $85.97, on 09/10 $170.00, on 09/14 thank God there is $(79.98).and all this charges to me is ?????????????? | |
| joan | 10/11/11 |
| signed up thinking that there was no automatic withdrawal from my account; near the date of my next charge (in which i was told i would not have automatic withdrawal) they let me know it was automatic! tried to cancel and the form is taking forever to get through so i was charged the next month. i was told there is no way to cancel online or through the gym, yet my husband called from afghanistan and they said they would cancel it so we would not get charged the next month. how is that possible?! so i have been checking in on the status of my form, some lady said it would take 7-8 days to process and today a man said it takes 12-14 days to process. what the heck?! also, my husband read the fine print for his one-week membership of $9.95 and it said that he would not be charged for any other week; he was charged twice and was not given his money back! it is fair to say that l.a. fitness is by far the worst gym on the planet! | |
| James | 10/10/11 |
| LA Fitness in Leesburg is selling "Personal Training" with trainers who have not been certified. When I questioned this, they said they were Training Managers and that they could not train you, but would take you through your orientation; however, the same person trained me 3 times and is not certified. Secondly, I tried to cancel within the 3 day period and the Head trainer would not take my letter and sold me on a smaller number of visits with the same un-certified trainer. Perhaps, If I sit at the front and let all future customers know what is going on, then they will think about their practices. Terrible experience and would not recommend this company to anyone. | |
| mariangelie guadalupe | 10/9/11 |
| To it may concern, I receive a call on Wednesday 10-05-11 about my personal training account cancellation request. when i called back on September 16, 2011 and spoke to a customer services managers he explain to me that the only way to cancel my account was to fill out a cancellation form for my member account and my personal training to send a memo stating my relocation. he explain to me that the only way to cancel the personal training will be if i was relocating. i explain to him that was the case, that i live 45minutes away from work and that for economic reason i needed to relocate and their is no la fitness near Clermont fl. Now they want call me with a different story is not going to happen i am not paying $280.00 for a services i have only receive 9 times out off a 12 months contract. | |
| Donald batchelor | 10/4/11 |
| Megan at the front desk at L.A Fitness Hazel Dell Store is Rude and should not be at her Position, I called her at 4:30am when the club opened to see if the mens sauna was working cause it has recently been broken, so when I asked she said I have no idea, I said well find out for me please, her reply was how do you expect me to do that I can't go I'n there. I said I don't care how you get me the info I need I am asking you a question about your club and I want an answer she sighed and then put me on hold for almost 10 minutes till I got on a conference call and called her back on a second line to get my answer. It don't take 10 minutes to walk 30 feet to check something, especially at 4:30 when the club just opened and nobody was there yet! | |
| Denise Blakeley | 10/4/11 |
| The gym was great. The general manager at the Phoenix location at Chandler and 48th was the worst manager I have EVER dealt with. I agree that they don't care about their customers, guests, or reputation. I will be calling & email their corporate offices tomorrow to see if that is how they treat everyone!!! | |
| Lisa | 9/30/11 |
| I love my LA Fitness location On Little Road in Arlington TX. However, most of the instructors are very good, especially Joy and Deborah...I am a certified Personal Trainer and Fitness instructor for the last 10 years....there are a couple instructors that have NO business teaching the Body works class...I have made several complaints and so have many other people but nothing has changed. Who knows how many people have gotten injuries because of poor form instruction. Can anyone help? | |
| Colette Kelly | 9/30/11 |
| In April of 2011 I moved from TX to CT. I cancelled my membership and my personal training. After several phone calls to the local club and 10+ faxes proving that I officially relocated to CT, LA fitness continues to charge me $240 per month for personal training that I NEVER USED. I am extremely upsete. According to LA Fintness rules, I sent Mr. Robert Bass all of the necessary documentation to properly dissolve my contract. I repeately asked for his confirmation that he received the necessary information. I still have not received it. My last fax to him was on 7/15. Since July, $730 have been STOLEN from my bank account! | |
| Mark Ferguosn | 9/30/11 |
| Lacey Washington Location. Over 20 lockers broke since December 2010. Complained numerous times to no avail. The hot tub has dead skin all around the rim 6 of last 8 visits. I pay dues to have a clean and respectable place to work out at. I highly recommend if you are considering L.A. Fitness you instead check out your local workout place in your own town. | |
| Brent Johnson | 10/1/11 |
| If I could give them a negative 5, that would be their score, they dont care about their customers, guests, or anybody. | |
| MAD CUSTOMER!!!!!!!!!!!! | 9/29/11 |
| I am very unhappy. You guys rip off people. why cant you guys have a number to fax over cancellation forms or to email to. you guys say "you never got it" when i sent it a month before i got billed. i am upset and will not recommend this gym. | |
| Sharo | 9/25/11 |
| I have not joinded yet and am still evaluating clubs. The problem with LA Fitness ss that the cardio eqiup - treadmills, elipicylces etc, are located on a second floor balcony where there hardly any NO moving air. It is so hot up I feel like I' going to melt after a few minutes. I asked the mgr why don't they put fans up there. He said that corporate office would not permit it. Not a good sign that LA fitness would make it so hard on exercisers. THis is any easy problem to fix. | |
| Liza C | 8/8/11 |
| The gym is a total RIP OFF!!!! They tell you upfront about a trial period and when you agree, they hit you with yearly dues and when you try to cancel or dispute, corporate office will not even assist or be accomodating to resolve the matter. Once they have your money, they totally ignore yuor requests. Also, you get to call and you never receive a call back and they certainly call back when you're not around and just leave messages of nonsense and no answer at all to your issues. Also, tried the training for a month and got to see the trainor only 3x since he always calls out and the other trainors doesn't seem to care. They just leave you on your own. What a Scam!!! | |
| Derrick | 8/8/11 |
| Marketing strategy is based on aggressive sales tactics not conducive to a friendly atmosphere. I actually almost came to blows with an arrogant manager. Their technique is to hold on to your license and when you try out the place and of course you have to get it back from a sales rep. I knew all this and refused to leave my license with them. They were arrogant and affronting with regards to respecting my wishes about pressure sales. Even after I promised to give the commission to the sales rep. Bottom line go online pay 9$ a week and try the place out that way..if you dont like it you will never have to speak to any of the snake oil salesmen. Also you can join online without ever having to speak with one of those snakes. I understand its their job and means to earn a living but at some point reading the client should be a priority and respectful towards a mutual and professional end. What I find offensive if that they see you as a walking wallet not a "member". 24Hour fitness, golds and virtually all other fitness facilities do not pressure you the way these guys do. Its not that I cant handle it ..its that when I say no I mean "fkg" no. I ended up yelling at the creep and calling him an asshole completely out of character for me..and the place was full of people. Then I tried finding a corporate headquarters to write a letter and of course there does not appear to be one for the public. Obviously they expect a lot of complaints and therefore the idea is to not provide a means to air them. The second in command told me their sales are way down...geese I wonder why. After speaking with several people the complaint seems universal...the pressure tactics are too strong. So I will put the place down because of that and never buy a membership..I will also through word of mouth pass this along. | |
| Disappointed in Lake Elsinore Ca. | 8/8/11 |
| Equipment needs to be checked!!! Noisy treadmill has not been fixed in 3 months and whenever equipment is broken it takes a long time to get fixed. I did tell one of the representatives at L.A. fitness that I should call corporate and the associate said it won't HELP!!! Wow what confidence your employees show in your company!!!! | |
| william stingone | 8/9/11 |
| I AM A FUTURE CUSTOMER, WHO NEEDS TO SPEAK TO ANY ONE WHO KNOWS ABOUT THE NEW la fitness THAT IS COMMING TO pORT cHESTER NY MY EMAIL | |
| Sean Reis | 8/10/11 |
| If you paid your "first and last month" fee at the beginning of your membership, and then were charged again at the end of your cancellation (thus paying the last month twice), please email me at sreis@reisfirm.com. | |
| unbelievable LA Fitness is still in business | 8/11/11 |
| wanted to join a gym today. The guy I was speaking with had horrible breath and even worse body odor. He wouldn't let me talk. As I said I am done and was walking out the door he yelled so I could hear" Rose you did put her in the system right? make sure you put her as a hagler!" Really? all I wanted was to join a gym today. Stay away from La Fitness. | |
| Hopefullyuguysgetoffyourassssandmakechanges | 8/11/11 |
| How is it I get my belongings stolen, and so the people at the L.A Fitness tell me to call corporate. Called Corporate and tell my story and the lady has this what do you want me to do about it attitude.... I mean damn really?? I just had my wallet stolen, car keys and house keys, phone....I have to change the locks on my house, cancel debit credit cards, listen to T-mobile jerk me on getting another phone...You reply you understand me?? know you don't I walked fucking home... driving is 15 minutes- walking is over a hour and half. How can you tell me you guys are not responsible, when my things were stolen at your location? | |
| Barry | 8/13/11 |
| Worse experience I have every had working with a company 2 Forged my signature on two contracts and extracted about 2 Grand from my bank debit card! Now fighting with the bank to get the funds back! Someone noted on their customer profile computer that I had urinated in the sona! I was once tricked into leaving the sona by one of their maintence peoople who wanted to clean the sona . He said "Do you smell piss?" I said no. After leaving I told him if he wanted me to leave the sona he could have asked me politly not made up a story about a member urinating which in three years I'd never seen anyone do. LOTS OF OTHER STRANGE THINGS I HAVE OBSERVED THERE. | |
| Del... MUST SEE THIS. IMPORTANT | 8/14/11 |
| Did you know that a representative of LA fitness ( an instructer) is offending people and making LA fitness look worst then bad. She has no interest nor attitude to help people with weight problems. She has a fetish to put them down and insult them in public in the most horrid manner. Here is one example of the statesout in public via Facebook. --------------------------------------- Nina Sugamori From a Submission to CFMS: "I work as a paramedic and literally spend my days trying to save these peoples fat arses. It is so sad when you arrive to a mound of lard in cardiac arrest and there is a whole family standing round begging you to bring the whale back to life. These situations could easily be prevented and children wouldn't have to loose a parent of parents loose a child." ---------------------------- I as well as many others are waiting to see how LA fitnes responds to this kind of representation of LA fitness from one of their instructors. We feel that this is worthy of media attention however, we decided to wait a little bit and see if anything is done about this morbid offense to many people from La Fitness by is upper respresentatives of their own kind. My understanding is that Nina represents the LA fitness in the city of ALHAMBRA on Atlantic blvd. I also have an understanding that she works in other LA fitness centers as well near that same area. | |
| Need a Gym! | 9/18/11 |
| On 5/11/2011, lets start off saying I use to be a 24 hr fitness member for 19 yr. loved it! I have relocated to the city of Lake Elsinore California where there is only LA Fitness gym. I decide to sign up at La fitness on this date. I asked several question about the gym, the only thing they could tell me we are better then 24 hr. we are never crewed no lines to use the equipments. I ask the manager can you show me your packet for prices. The manager could not find any information. The only thing he could is a class schedule and informed me to check the web page for additional information. WOW! So I walked out without signing up. I though maybe this person was new and didnt know too much about the gym. I called a different La Fitness center and explain to another manager what had take place. The manager stated I am sorry, I can help you. We talked and I explain my interest in the gym. The manager stated I am glad to help you, can I take your information and Ill call you back. I NEVER GOT A CALL BACK. WOW!... I WISH I HAD STAYED WITH 24 HR FITNESS. (24 MILES AWAY FROM MY HOME). I AM STILL WITHOUT A GYM.. | |
| VIRGINIA | 9/19/11 |
| My female fittness instructor was fired friday with no notification to me. No one notified me from LA Fittness I walked in and was told she is no longer with us. Lance the manager of the Anaheim Hills LA Fittnes in California told me that they do not have any female trainers at that facility now. Lance also told me if I wanted a female trainer I would need to go another location, further from my home. Lance did not appear to be concerned about the need for more female trainers at his location, there are many women at this location that do not have the option to work out with a female trainer which I believe is discrimination. Women have different needs then men and this issue is not address. It is unexceptable to force women to work out with men or go some where else when they should be addressing this need. This facility has hundreds of female clients who pay good money just like I did but do not have the same options as the men. Lance was not going to be hiring any more female trainer any time soon. My trainer's name was Kendra who did an excellent job and who I was very happy with. I believe the trainer client relation is very important. I have 18 more paid sessions and was told I would have to go to some other club by Lance if I wanted a female trainer. All of Kendra's clients are displaced and this was not address before they released her. They knew she had clients but didnt care enought to bring in another female trainer to accommodate any of us. This is poor management! | |
| Joyce | 9/19/11 |
| I find LA Fitness to be VERY VERY deceptive and not forthcoming with information, regarding personal training contract. The company is quite unsympathetic to the changes I experienced in my personal financial situation and hardship. As a result, I am extremely disappointed in the customer service, or lack of it. | |
| Edmund | 9/19/11 |
| I have been a member of LA Fitness for about 6 years. Overall I am satisfied with the chain. However tonight while visiting the facility on Hosmer street in Tacoma Washington I was shocked to find that the parking lot was in complete darkenss. With all of the female customers and a notorious "red zone" only a few blocks away I could not believe that the gym could not provide even rudimentary security measures like a lighted parking lot. When I mentioned it to the very nice young lady at the front desk she told me that they were aware of the problem but that it was the result of some sort of "issue" concerning the landlord. Inexcusable! How can the personal safety of mothers, wives, daughters, sisters, nieces, aunts, cousins and friends be put in jeapordy like this? I pray no one is assulted but if they are I hope that they sue the pants off of the prick or pricks responsible for the current situation. | |
| Rika | 9/21/11 |
| I had paid for a year of personal training,however 2 months into the contract my Plantar Fasciatis flared up and was advised to just swim and not do weights,etc.Despite having sent in a doctors certificate,they continue to charge me every month,and wont cancel the contract. | |
| James Ramsey | 9/20/11 |
| I got a member ship in march or aprile 09 an I talked to a sales rep to cancell my membership in june or july of 09 she asked if I would like to put it on hold for 10.00 a mounth I sid cancell the membership it would cost me the mounth of 29.99 an the next mounthof 29.99 fine i said . I just found out that La Fittness has been charging my creidt card 10.00 amounth for the past 2 years thats 240- 280 dollers thay have been gitting from me an i havent even been into a la fittness till the other day to talk to themabout it. thaysay nothing thay could do . WHAT ??? an then thay want 29.99 to cancell the membership I thought it was already canceled .I will be gitting ahold of la fittness corporate office an already disputting this with creidit card componay goes to show that you cant trust anyone . | |
| Jeff Amegod | 8/14/11 |
| Comment Or Question Message: Shame on LA Fitness. I visited the club in Laguna Niguel while my wife was fatally ill one day to determine if I would consider joining. The salesman said he had to hold my credit card and license for liability purposes. After several strong-arm attempts to sell me a membership, I declined and chose to join 24 Hour Fitness. I recently discovered that I had been charged $49.99 for the past 24 months and spoke to both corporate and the local facility. I went to that facility that one time in my life explaining I did not join nor ever visit their facility again. They offered to refund 12 of the 24 months they charged me, and I asked why not the entire amount ($1199.76)? The local manager then told me that he was holding a membership agreements signed by me, which is why they would only refund 12 months and suggested I take that offer and go away. I went to their office, only to find a membership agreement forged by their representative that bared no resemblance to my signature whom no longer works there. After this discovery, I asked corporate one more time to re-consider a full refund for obvious reasons beyond doubt, or this would be escalated to maximum level of the law and made public by any means possible. The Laguna Niguel Sheriff reported the matter. The sheriff spoke to and visited with their manager Byron in Laguna Niguel and suggested they refund my money as the police department will pursue this matter as a full crime investigation, including arresting the LA Fitness representative for forgery while addressing the theft and ongoing false charges with LA Fitness. Their decision after speaking with two supervisors was to stand firm and decline me a full refund. Pretty amazing, wouldn’t say? In closing, how do they stay in business, and why would they want me to tell hundreds to thousands of people about such a distasteful experience? Doesn't customer satisfaction matter to a company of this size? It does with Mercedes-Benz, my employer. We also strive to earn repeat and referral business. I can only suggest that everyone avoid this organization like the plague after my 2 days and 6 hours of time trying to resolve what should have been an open and closed case. | |
| Carol | 8/15/11 |
| I have been a member for 3 years, way too long. It is difficult to cancel membership and when ever I have tried in the past to do so I got a complete run around. Flash forward to now: My debit card was lost last week which was the same week as billing. You would have thought I hadn't paid dues in months! They have called 3 times a day EVERY day and I am only 5 days over. I explained that I would be getting a new card in 5-10 business days and the annoying rude girl on the other line insists om getting an alternate credit card when I become as obstinate as she is she hangs up on me. It has become a battle of wills now. I HATE LA Fitness and the way they trap you into paying for a lame over crowded over priced gym with out of order machines and a bunch of squeaky bimbos that have no common sense or courtesy. | |
| BOBBI JO ELLIOTT | 8/17/11 |
| After reading all of the many complaints and issues with the gym I can see now that I am not the only one that has had the many problems that involves this gym. Many people have expressed irritation with the same issues that I have had. I have never had such rude service or if you have a problem they do not even appologize. I have been a member a little over a year. In that time I had heart issues and was forced to take time off. In the beginning I was told I could leave things in a locker with a lock. Who told me this because in some fine print they are not liable for the company having someone come in and cut the locks off at Christmas. They posted it before doing it but, lets see, for those that had not been able to come in that few day period....might there have been emails in which they send us other things going on about the gym...like more special deals! But not once warning people that you would be stripped of everything. A friend told me her locker was cleaned out so I go up there and everything gone. We are talking about $1000.00 worth of make up product, mirror, wrap, towels, foot slippers, etc. I, not once, got one appolgy or any consideration at all...from anyone. I even sent a letter to Corp. but never got a response letter. Inside my locker plain for all was my log book with name and phone # along with my trainer!!!!! We get past this. Last week I can finally get back to working out. With a bad taste in my mouth but 21 private trainer lessons I am going to bite the bullet and go back. 1st day is at 5 in the morning because that is the only time the trainer that I am used to is open. I get up...and if you do not usually train at 5am it is not an easy task!!! Go in and no trainer. Maybe he will be here in a few the girl at check in said. 20 minutes later...still no trainer. Finally she comes and said I was on the schedule for 7 but not with my trainer.. I get my phone to look at that trusty email you get to remind you of the apt and what do you know, it said it was at 5am. 1st bad day. Next apt scheduled for Friday. My son is in town but he loves to work out so I told him I had an apt with trainer so he is going in to just lift. Guess what, no call, no trainer. Just so happened my trainer had his license expire and has to get it back. Do you think anyone called to tell me? Do you think I had one person there tell me that they were sorry. So I have 21 paid training lessons, have paid gym fees and do not feel like stepping foot back into this gym!!! | |
| Disheartened and Let Down | 8/17/11 |
| I got stuck with an LA Fitness membership after they bought out my gym. They would not let me cancel my training contract even though they were not providing me the same service level that I was getting before LA took over. My trainer has been crude and crass and made me uncomfortable. I called to complain and again ask that my membership be cancelled. Even with all the inappropriate comments and my feeling incomfortable and harassed, they STILL will not cancel my training contract. I asked for the phone number to the corporate office and they refused to give it to me. I asked who they reported to and again, they would not provide that information. I am so incredibly disappointed with the service and attitude of LA Fitness employees. I would never suggest this club to anyone | |
| Kathryn | 8/18/11 |
| You are a rip off. The facility is lovely at first sight but there is no satisfaction of service. The workout trainers are by and large poorly trained, they are inconsistent in their availability, they are poorly paid and their commitment and attitude is equal to the pay they receive. Trying to get money back for unused services is a joke. You are constantly changing managers and other staff so that any complaint gets lost in the shuffle. You are all mouth and salesmanship with no follow through. I will report you to the better business bureau because frankly I don't think you care about customer service and this meager attempt to get feedback does not influence you one bit. | |
| Raj | 8/19/11 |
| All i can say Never give you credit card to LA fitness.Because they well keep charging you. whether u cancel your account i would recommend pay off front | |
| Steven Procia | 9/16/11 |
| I hope that you corporate stiffs really read this, your high pressure sales tactics are not needed. Your facilities should speak for themselves. It is always good business sense to treat your potential customers like educated adults. That means that all fees be revealed at the same time; not spoon fed to your customers as if they infants. Your staff should not assume anything, but ask questions and actually listen to what the customers needs really are, and only then offer a sensible solution. My personal experience with your sales people was terrible. Your staff is consumed by greed, " sign up sign up " ,we don't care, we just want our commission. If you don't believe just send someone under cover so you can get first hand info. I will be personally contacting your corporate offices. Anyone reading this beware, ever try to get in touch with the executive body of LA Fitness, it's almost as hard as going into space; and thats the way they like it. Just sign and screw you.. | |
| Adam | 8/22/11 |
| Very unsatisfied I cancelled back in May and they still have been charging me!! I've called and am always told the manager is too busy to deal with my problem and finnally after 2 months they agreed to refund my money, but now has been 3 weeks since they have said that and I still have not received my money. Worst employees ever they lie and hang up on you, and the managers are always avoiding you. Everett WA la fitness is horrible!!!!! Don't sign up with la fitness you will be disappointed!! | |
| Michelle haddf | 8/24/11 |
| La fitness is the worst gym and the people that work there are not helpful at all. I had told them I wanted my account frozen because I was unable to attend the gym. It has been five months and still they have not frozen my account and when I called them to speak to a manager they had me on hold for thirty minutes awhile there general manager was talking to people in the front awhile I was on the phone waiting to speak to someone. Finally I got so upset I had asked the girl for his bosses number and the manager told her to tell me they can not give it out. I will never recommend la fitness to anyone.. | |
| joey | 8/24/11 |
| Hi too all at corporate.I was a contracted member back in 2009 at your vista/encinitas/san marcos locationI upped and quit because of some type of fraudulent attachment to paperwork again and I am missing parts again cellularlyI believe they have been taken by this group of people who roam the l.a.valleys since 59.can I please have them back I dont want to have to go to court it can be quite costly, arbitration is much easier.Thankyou,j.d.please mail to delisojoseph@hotmail.com. | |
| special k | 8/27/11 |
| LA.In the ma. area are actually nice. Tha equipement is current. I do agree with most the personal trainers are not issa cert. Here in ma. L.A. fitness is like any other corporation. There main objective is to make money. If your not careful you will be mislead on every turn.The personal trainers are not ISSA certified. They are sales associates that have taken a corporate seminar designed to maximize sales not personal achievements. The MA. facilities lack sufficent sanitation. What i find most comical about la. fitness is they look for any reason to close early or not open at all. | |
| Katie H. | 8/29/11 |
| I just joined the other week and was very disappointed. The trainors at the La Fitness in Downingtown, Pa are very pushy and rude not only to the customers but to each other. Each time I have been in, my friend and I have been harrassed by the trainors to get signed up for one on ones. I have told them several times I cannot afford it and am not interested. But they can't seem to hear. Thinking about changing gyms just because of it. | |
| Jerek Richard | 8/30/11 |
| I have been going to LA Fitness for the past 5 months at 2 separate locations. The other day, my roomate, who works part time as an instructor for a few of the local classes, and myself had a great workout together as we do 3-4 days a week. As we started to leave, we were followed out into the parking lot by the Barrett Parkway manager and a trainer. We were accused of "him training me" even though we have been working out together for several months now. They mentioned revoking my membership and firing him under the pretense that we were doing something wrong. I do not pay my friend for lessons as we are basically on the fitness level and we just work out together. We argued our point for several minutes before becoming irrate. I am writing to ensure this does not happen again. I have done nothing wrong to deserve this type of treatment and expect to met with far better experiences from here on out. | |
| Danny | 8/30/11 |
| Haha. You guys are all a bunch of whiny cry babies. I go to LA Fitness and have never had an issue. Here's a couple tips: 1. Don't leave valuables in your locker regardless of what kind of lock you have. Nothing is secure. So, instead of taking off your wedding band because you want to pick up that hot chick you saw on the spin bike, leave it on and carry a back pack instead and don't give them a chance to steal your worthless shit. Oh yeah, the real crime here is that your wedding band is only worth $200.00! Cmon now, you should be happy someone stole that peice of junk. 2. Stop trying to get people that aren't members in for free and you won't be dissapointed when you get denied. Or hey, if you want to have unlimited guests then quit being a tight ass and pay the extra $10.00 per month that was offered for unlimited guests. They offered it to me, I didn't accept, but then again I'm not complaining about trying to get people in for free. 3. If you don't like the practically free child care that they provide hey, here's an idea, pay for a real babysitter and not some gym employee that probably hates your kid anyways. Oh and also, if your kid is in a play area with 20 other kids chances are there is going to be an occasional scratch or bite! Especially if your kid is half as annoying as you are. Get used to it because they are probably headed for a lifetime of getting their ass kicked. Nerds. 4. Just becuase you have a membership but can't take your ass to the gym for two months doesn't mean you get to not pay your membership for those two months! What a retard. If you have a car payment but decide not to drive your car for two months do they just forgive your payment those two months? Geez. I'm actually LOLing! 5. This isn't a tip but just an observation that lame asses like you are what is wrong with this world. Instead of focusing on positives you would rather whine and cry when you feel the world is unfair to you. Hey, newsflash! Its a corporation, they probably dont give two squirts of piss about you because they got 5 other people signing up right after you! The beauty of this nation is you can just take your business elsewhere to another gym that you probably will end up hating becuase after a year not going you still remain a sorry, fat, whiny asshole! I'm done, thanks for listening, it's been fun! | |
| KATHY | 9/1/11 |
| WALKED INTO THE LA FITNESS IN ORANGE CT. ONE PERSON READING A MAGAZINE AND THE OTHER ON A PERSONAL CALL. HE ASKED DO YOU "HAVE A QUESTION". VERY RUDE. LET THAT GO AND SPOKE WITH A YOUNG MAN NAMED ANTHONY AND A TRAINER CALLED FRANK. DID SIGN UP DUE TO THE FACT THEY HAVE WATER AROBICS AND I HAVE A HEART CONDITION AND THIS WAS THE BEST WORKOUT FOR ME. TOLD THEM I DID NOT WANT OR COULD AFFORD A PERSONAL TRAINER. NO SOONER PULLED INTO MY DRIVEWAY AND A PERSONAL TRAINER CALLED ME AND WANTED ME TO TURN AROUND AND COME BACK TO TALK WITH HIM. I HAD NO POWER, WATER IN MY BASEMENT DUE TO IRENE AND TOLD HIM I DID NOT WANT A TRAINER AT THIS TIME. HE WOULD NOT LET ME GET OFF THE PHONE. NEXT DAY I GET A CALL FROM FRANK "THE TRAINER WHO I MET WITH" AND KNEW I DID NOT WANT ONE AT THIS TIME. I THEN ASKED TO CANCEL MY MEMBERSHIP AND WAS PUT TO THE FRONT DESK AND OF COURSE PUT ON HOLD FOREVER. LATER CALL BACK AND DID SPEAK TO MIKE THE MEMBER SERVICE MANAGER WHO WAS VERY POLITE AND DID CANCEL MY MEMBERSHIP. I TOLD HIM I WAS HOPING TO FIND A PLACE TO DESTRESS AND GET HEALTHY, NOT A PLACE TO BE HOUNDED TO PURCHASE MORE PRODUCT. I WOULD NOT RECOMMEND THIS LA FITNESS AT ALL. | |
| Thank You Word of Advice | 9/1/11 |
| I visited the local La Fitness in Downingtown, Pa. This facilities had ALL the wonderful options I would look for in a fitness center and is LOCAL. Decided to join another fitness center though. Why. Never, never have I been treated with such saleman pressure and everything is about getting your checking account or credit card number. Difficult to get these things straightened out when no one answers at corporate. If that much sales pressure is going to be used, people beware. | |
| Thank you for your comments | 9/1/11 |
| Really treated badly by Downingtown, PA manager. Will join somewhere else. All these, no doubt, true comments are helpful. I found that out when visiting the Downingtown, PA facility. Couldn't believe the sales statics and rudness. Once again everyone thank you and this is also much of what I experienced. I am shocked. | |
| jason | 9/1/11 |
| LA FITNESS IS THE WORST RISING GYM IN AMERICA. HOW CAN WE GET THE BETTER BUSINESS BUREAU ON TO THESE PEOPLE. THEY LIE AND LIE TO GET ME TO SIGN UP, THEN ALL THE CARDIO MACHINES ALL HAVE MAINTENANCE PROBLEMS, KIDS CLUB WAS EXTREMELY DIRTY, HOTTUB WAS ALWAYS DOWN AND VERY DIRTY AS WELL AS THE RESTROOMS. THEY LIED ABOUT SO MANY THINGS TO GET ME TO SIGN UP, AND THEN EVEN ADMITTED TO IT AND LAUGHED ABOUT IT. THEY ARE RIPPING PEOPLE OFF ALL OVER AMERICA. THEY FIRST HAD SOME GUY COME TALK TO ME SOLICITING EVERYONE IN MY WORKPLACE, GAVE ME A "FREE TWO WEEKS" AND THEN WHEN I WENT TO GET THE FREE TWO WEEKS THEY WOULDNT HONOR IT, THEN PRESSURED ME INTO SIGNING FOR A MEMBERSHIP TO THIS NASTY OVERPRICED GYM THAT LOOKS GOOD FROM THE 2 MINUTE TOUR, BUT TURNS OUT EXTREMELY HORRIBLE ONCE YOU ARE A MEMBER AND SEE THE ACTUAL EQUIPMENT. THEY ALSO CHARGED ME FAR MORE PER MONTH THEN THEY SAID IN THE CONTRACT/MEMBERSHIP AGREEMENT, SO THEY WERE SO SUPPOSED TO INVESTIGATE IT, AND 5 MONTHS HAS WENT BY AND IVE BEEN CALLING THEM LIKE CRAZY, STILL NO ANSWERS!!! VERY HORRIBLE PLACE, DO NOT RECOMMEND TO ANYONE UNLESS THEY ARE MY ENEMY!!! BETTER BUSINESS BUREAU, PLEASE DO SOMETHING, PLUS THEY TREAT THEIR EMPLOYEES LIKE CRAP!! | |
| Hollywood Senior | 9/1/11 |
| I wish I had paid attention to all the negative reviews listed. As a 62 yrar old I felt the need to get in better shape. Before I knew it I was drawn into this personal training contract which I was attempting to deal with finalcially. Then I ended up with a long term medical condition and gave La Fitness a Dr.'S letter explaining the problem. It is the same runaround that I have read in these reviews. Nobody is responsible in handling the matter and the stories change everyday. The corporate headquarters is no better and I guess it adds up that La's people are trained to work with rules which corporate dictates and trained the sales people on so once they have you and your money they do not want to listen to anything. I am waiting to hear from corporate on the letter from my doctor in hopes of canceling my personal trainer contract but since late friday I have gotten a runaround for almost a week now and getting close to the new billing period. Has anyone out there had any success in legal action against La Fitness? I* am in the Hollywood Florida area and would like some input on this. Thank You | |
| Adriana Silva | 9/1/11 |
| Don't worry people you are not the onlyones rip off from LA fitness I got 3 sessions with apersonal treainer for $75 and didn't read the small letters that said if you don't cancell it will be $500 a month for unlimited trainig, but at that time my income was great that I din't notice about those charges so I was looking for a check to see if cleared and after 3 months I saw that they charge me that and I was treat like an ignorant for those call managers so unprofessional I really don't recommende it at all they have license to rip off people!!!!!!!!!!!!!!! | |
| Chrismond Smith | 9/2/11 |
| I'm a member of la fitness and was satisfied with the service until I got my things stolen. I went to the pool came back and all of my things were gone and my lock broken. I asked if someone going to replace my things but they we said "we cannot be held responsible for this incident stuff like this happens all the time" | |
| J K | 9/3/11 |
| BEWARE OF SCAMSTERS. LA FITNESS IS A SCAM THAT LURES YOU IN AND THEN CHARGES YOUR CREDIT CARD FOREVER. ANY CALLS TO GET YOUR MONEY BACK OR STOP THIS FRAUDAULEND ACTIVITY OF CHARGING YOUR CREDIT CARD ARE IGNORED. DO NOT SIGN UP FOR LA FITNESS SERVICES OR YOULL REGRET IT | |
| | 9/3/11 |
| I had joined the gym and got a personal training membership. I needed to cancel the membership for both. Canceling the actual membership at the gym wasn't a problem but when I needed to cancel my personal trainer they wouldn't let me, even for military purposes! I was told that I couldnt cancel the contract and that I could just use the sessions later that I paid for. I called again after I graduated boot camp and they then told me my payments stop in July. It is now Sept. and they are still coming out. | |
| Phil Duong | 9/10/11 |
| My wife has been a member who recently asks me to join her for a trial run. She added me as a "guest" on her membership. When I showed up with her, I was treated as if I was a criminal attempting to break into someone's home, simply because I did not have my "printed guess pass", which anyone is able to print off the Internet, apparently. This strikes me as odd at so many different levels. First, if the idea of allowing "guest" visit is to open up sales channels that allows LA Fitness to sign up new members, shouldn't they at least be NICE to potential customers, BEFORE we cough up our money. The analogy would be walking into a department store and immediately being roughed up by security before I even start buying. Wouldn't that make the shopper leave the store? Yet another problem is that these instructors treat customers as if we are a bunch of idiots. Most businesses forget that no matter what business they are in, at the end of the day, they are ALL in the PEOPLE BUSINESS! I for one am rethinking joining this place. For a few dollars more, other local clubs are much more "personal" and friendlier. | |
| Cary Perez Fernandez | 9/13/11 |
| This club is not what it used to be anymore machines brake down and don't get fix air conditioner in the spinning room does not work which is very dangerous because someone is going to pass out. I went last week on Saturday to do spinning and I thougt I was going to faint again yesterday still no ac in the spinning room. What is going on? | |
| Antoinette Williams | 9/13/11 |
| I signed up with LA fitness in Vancouver, Wa and I am very disappointed with the customer service I recieve from the Manager. I feel like everytime I bring in a guest she has something to say about it. I would think you would want people to bring in guest, so the company can have more membership..She was very rude and disrespectful. I will be filing a complaint with LA fitness corporate an my corporate office. | |
| | 9/13/11 |
| August 27, 2011 LA FITNESS SUCKS! LA FITNESS 7-DAY PASS IS $20 DOLLARS A DAY! LA Fitness has left me feeling a little unfit. About a month ago, Graciela King from LA FITNESS was on Randolph and Michigan with a table set up and passing out 7 day passes for LA FITNESS, which has a center across the street on Randolph. I accepted the coupon and made an appointment with Ms. King, but cancelled it and had to reschedule for 8/27/11 at 1:30 PM. I arrived on time for the appointment, entered the facility and informed the person at the desk of my appointment. I waited 20 minutes or more and no one approached me or said anything else to me regarding my appointment. So I stopped a young man with a LA Fitness t-shirt and asked him if he would tell Ms. King that I was here. She came directly out and apologized. She indicated that no one had told her that I was waiting. Ms. King, ask me some questions. Gave her sales pitch. Introduced me to a personal trainer. All that was fine. She moved toward closing the sale and trying to get me to make a decision that day. I had no desire to make a decision that day. As a matter-of-fact, in the beginning of our conversation, I told her that I was looking around at clubs and was thinking about a tennis club and that led to our conversation about racquetball at one of the clubs in Evanston. I informed her repeatedly that I wanted to look around and make a decision that was right for me. (Given that I had not touched a piece of equipment or spent any time there, she had to be kidding.) So she could not get a commitment out of me, so she called her manager to the scene and he proceeded to ask my some qualifying questions. During the conversation, she kept saying, its the money. I informed him that I wanted to look at some other clubs before I made a decision. He asked me had I looked at any other clubs. I told him that I had not, that I was starting with this club. (And, its not like Ive never belonged to any other clubs, because in my conversation with Ms. King, I mentioned two.) So after this questioning, Ms. King leaned forward and expressively, informed me Well, if you use the seven day pass and you dont obtain membership, the cost is twenty dollars a day. I told her that it was a seven day pass. Per Ms. King, But, its not a free seven day pass. At that point, I got of my seat and simply said that This did not turn out well. I was too tried to be angry. I decided that I did not care for the spirit of the place and it was not the place for me. But, after doing a couple errands downtown and I thought about it a little bit more and decided that I did not care for the slimy, slickness and disrespect. And, remembered that during their interrogation, that Ms. King commented that So, you just going to use our club. No, I dont want to use your club. And, I dont think that others will be quite as interested in using it, as I share this information across the net. Your offer to join for $59.00 initiation fee and $49.00 per month was a good offer, but then, obviously, no one can afford L.A. FITNESS 7 DAY PASS. OR YOUR FUNKY ATTITUDE! CONSUMERS BEWARE! Sonja Cassandra Perdue | |
| Lisa | 9/15/11 |
| Dear LA Fitness, I'm a loyal gym-goer. I'm the type of person that will make the most of my gym membership. I love having a gym membership and it is definitely something that I believe is worth the money. It's my "me time." I love having a "place" that's mine where I know I will go to stay fit and healthy. I'm the poster child for gym-going. In fact, for the last year and a half that I've had my blog, 110 Pounds and Counting, I've been writing about my experiences at 24 Hour Fitness--free advertising for them and I never asked for anything in return. I wrote about my workouts, the machines, the pool, my experiences with the personal trainers, and the classes I've tried. I'm happy that I can say I have inspired my readers to challenge themselves physically in order to get fit and healthy. The entire goal of my website was to inspire and help people who want to lose weight. My membership with 24 Hour Fitness expired recently so I decided to go gym shopping to find the perfect gym for me and my fitness needs. It really is a shame that you were so adamant against giving me a 7-day Guest Pass to your facilities. As a result, I'm writing this open-letter to you and to all my dear readers who are joining me in my search for a new gym. I could be angry with your poor customer service. You were pushy and aggressive and it turned me off. This is not the end of the world because really I only have to have contact with Mr. Aggressive Sales Guy once and then I can use the gym without interacting with him at all. I was willing to overlook the aggressive sales pitch to see the gym for what it had to offer. You never gave me that option, though, so the impression I have is a negative one. I could be outraged at the cowardly actions of the sales person who instead of having a conversation with me, just decided to go back on their word. He promised to email me a 7-Day pass and I never received that. I never even received a phone call or an email stating that I wouldn't get a pass. Why take the cowardly way out? Why is it so bad to negotiate with a potential customer? I guess you don't want my business. There were things I really did like about LA Fitness but because of the poor service I received LA Fitness is not even in the running for my choice. You should rethink the way you run your business. Your 7-Day Guest Passes aren't gold. Trust me. I can get a Guest Pass for any gym and it's not treated like I'm asking for the world. And trust this: you wanted me as a customer. Sincerely, Someone Who Will Not Be Giving You Money | |
| Yleana Crespo | 9/6/11 |
| I loathe this gym! Membership has no clue how to run their dept. | |
| Disappointed American | 9/9/11 |
| If there was a zero (0) that is what I would rate LA Fitness....it's just a matter of time that this company folds....you can only ripp off so many before they become the masses...you fools LA Fitness don't you know, what comes around goes around! You may have your pockets lined now, but if you take one moment and see where this country is right now and how it got there.... you will see your on that same agenda...and for some of use who have been misled by you we will enjoy your fall. I met some very nice people who used to work for LA Fitness, they very quickly learned that it is better to have no job and keep their integrity than to work for a cheap outfit like yours! Snakes come in many colors including the fitness arena...Need I say more! If you care about your reputation you'd better start paying attention and review those you leave incharge of your company because they pretty much do as they choose or just close your doors..I have a feeling you are going to be made an example by those you currently serve and don't serve...It's companies like yours that lessen America! | |
| How to stop them from collecting money | 8/25/11 |
| I was told one thing and they did the opposite. I tried to cancel my membership and the GM said that I couldn't cause I signed a contract and I was locked in for a year. I was very livid and walked out storming. I went back a week later because I thought if I'm paying for it I might as well use it. I spoke to one of the sale staff and he was very helpful. He said if I wanted to get out of the contract to just cancel the credit card. That way they can not collect their monthly payment. It will not show up on your credit report because they never took down your social security number. I did that and to this day a year later nothing happened. | |
| | 8/25/11 |
| I wish I would have read all these comments before joining. Once they have your bank information, boy are you screwed. The take money that should have not been taken out and their answer is, "Sorry mam, there is nothing we can do at this moment". Then you try to call head quarters and the "SUPERVISOR" gave me the incorrect number. Then the one on the top of this site is also incorrect. I guess that's why the owner is so damn rich. | |
| David Baker | 8/25/11 |
| After experincing identity theft the credit card paying LAF was cancelled. I asked them to mail me a form because I had cancer, was on chemotherapy and could not come to gym, I received over 20 harassing calls trying to get a credit card number over the phone. Really classy group. | |
| Stacey Salisbury | 8/25/11 |
| My daughter works for LA Fitness in the Kids Club, she works nights and alone and at times she will have 20 - 25 kids which does not sound legal and I will do my research to find out if there is a kid ratio per adult in Arizona, also her schedule is from 4:30 to 8:00pm and the Kids Corner closes at 8:00, if the parents show up at 8:15 she was told that she still had to sign out at 8:00 and she would not get paid for the extra 15 minutes, this happens all the time. On top of this she asked for a raise after 7 months of never being late and staying late without getting paid for her time and they told her they do not give out raises. We as a family have cancelled all our memberships as well as some close friends who joined because of us and I am in contact with the labor board of Arizona. I have been told we may be able to sue LA Fitness for the their illegal actions against my daughter. | |
| Sharon N. Kamper | 8/26/11 |
| I am having a problem getting in touch with someone to speak about my paycheck. The numbers that I had been provided goes unanswered. I am due pay for many hours worked. This is the second paycheck that needs attention IMMEDIATELY. Since I do not have access to a computer, please contact my mother, Madeline Haines at 215-564-1700 ext. 4959 or my cell (215) 954-3461. | |
| Danielle | 8/26/11 |
| LA fitness is a clean facility. Other than that, they are an absolute joke. I have sent in my cancellation form in over 3 weeks ago and they still have no cancelled my membership. I am still getting charged. Not to mention, it was hell simply trying to get the cancellation form. The trainers are rude. Everyone judges you and stares at you. It is a rip off and they are so dishonest. I will never recommend LA fitness to anyone. They will only hear negative comments from me. | |
| T.J. | 7/5/11 |
| My son was diagnosed with M.S. and hasn't been at the L.A. Fitness Center for two years.... He cannot get them to stop taking money from his banking account which was set up for automatic monthly payments... DON'T SIGN UP AND LET THEM HAVE YOUR BANKING INFORMATION!! I can not get anyone at the telephone number given us from his banking institution and my son keeps getting charges! I have enough to worry about and take care of for my son and do not need the hassles of an unworthy fitness club!!! They really NEED to go out of BUSINESS... | |
| G Williams | 7/6/11 |
| Are you at corporate headquarters interested in making money? If so, read the many complaints that have been posted about your club in many parts of the country. More satisfied customers means more money in your pocket, which is a business bottom line. Hire friendly, helpful employees. Keep your facilities clean and in good repair. Stop promising things you cannot deliver. Sooner or later, people see through a facade. I am unhappy with my local gym in Mt Laurel, New Jersey. If the management is not responsive soon I will take my hard earned dollars elsewhere. Money talks. Everything else walks!! Heed the warning corporate. | |
| Greg | 7/6/11 |
| I quit la fitness OFF OF Silver Lake Road in Minnesota on the 25th of May 2011 because I told the corporate office not to go in to my bank account because I had know funds , so what the F Did they do , they didn't try once , not twice but 3 times to try to get money from my account and they gave me 87 dollars of penalties and they say I owe them 78 dollars and they have not yet cancelled my account , I don't and will not pay them the 78 dollars as they owe me 87 dollars that they said they will not refund me , la fitness is full of cow dung , they can go f them selves | |
| Disenfranchised | 7/7/11 |
| I belong to the LA Fitness in Collegeville, PA and it's now been close to 2 years. I joined when the club first opened and it was a great club in great condition. I managed to survive the hard-sell membership and the even more ridiculous hard-sell after my first complimentary personal fitness workout with the trainers. I've noticed a huge decline in the club over that period. Currently, 50% of the treadmills are out of order. Many of the weight machines have rips and tears in the padding. Trash cans are overflowing. Half the paper towel and purell dispensers are empty. It's a sin that there doesn't seem to be any urgency to provide a clean, well-run club for members. Profits seem to be the only concern. The sad thing is that there is only one other club within a 5 mile radius so joining another club isn't even an option for me. Anyway, I'm sending an email to Jill Grueling who's the President of Operations. Not that it will make a difference but at least I'll feel better about it. I found a complaint from an LA Fitness employee online. Here's the contact info he posted: La Fitness International LLC 2600 Michelson Drive Suite 300 Irvine, CA 92612 you can direct those letters to the following executive members: Chin Yi: Founder Louis and Michu Welch: Co Owners (LouisW@LaFitness/.com) Stan Yasuda: Executive Assistant Jill Grueling: President of Operations (jillg@lafitness;.com Leslie Blanchard: Vice President of Operations, cell: 909-821-0745 Suzzie Horton: Vice Presidents of Operations, cell 949-633-8072 (suzzieh@lafitness,.com) Mindy Stokesberry: Head of Human Resources 949-255-7236 ( mindys@lafitness.com ) 800-600-2540 ext: 57783 I hope that this was helpful to others who may just want someone to vent to. I had to search for hours to find this information as it's not posted anywhere you'd expect to look. | |
| Vanessa Bales | 7/7/11 |
| I was undressing in womans locker room when a woman walks in with her 10-12 Year old boy and girls younger and sits them down in the locker room. I was topless and in thre process of putting on my swim suit. Male boy was embarred and I was totally caught off guard. I ran into a bathroom stall to finish putting on my swim suit. I then went to the pool and tried to to laps. Pool and jaccuzi area also had younger children just playing around. I could not find vacant area to even swim. I told the receptionist and she said that she noticed kids in the pool but could not do anything about it because she was too busy. She apolgised about locker room experience but she could not do anything about it. I am VERY unhappy and have serious reservations about returning. The place is a ZOO! | |
| Need a Club! | 7/8/11 |
| We need a club in Fairfax Corner in Fairfax, Virginia! No good clubs out here! | |
| Aleksander | 7/8/11 |
| THEY ARE THE WORST RIP OFF, THEY JUST WANT YOU TO SIGN AND THEN YOU GET FUCKED. SORRY FOR THE WORD, BUT IS THE SIMPLE TRUTH, STAY AWAY FROM THIS GYM, BELIEVE ME. | |
| april m | 7/8/11 |
| I've been interesting in getting my fiance to make a switch to LA fitness for a while, he was open to the idea if he liked it enough but as it is I only pay 40 bucks a year and Is happy with there.... I called to see about a pass for a few days (i called in advance to make sure we could work out with out a hour long tour because I convinced him right as we we about to leave to go to 24 and did not want to not work out) we got a HIGH pressure sales talk for 50 minutes from the a manager named Dean who was fit for the part of a used car salesman in a cheezy movie... When I got my daughter from kids club she was alone crying and a child was in charge (someones daughter?) no IDs or sign in was used when I dropped her of or picked her up... although dean told us how spectacular and safe the kids club was, and that all employees have a special livescan that takes a month... Dean said a LOt abut LOT. When we did not sign on the way out (I realized i wanted to find out if i liked the yoga teaches as well we were open to give the kids club another try) he "messed up the email address to send us the 3 day pass. A month later his twins 12 years old asked if we could try it again because we told them that LA fitness lets kids come with you for a small charge. I called to ask how that would work and got told by a girl that she was not going to price match. I asked her what she was talking about? I explained my situation again and was requesting to know how we would go about doing that and she told me that if we just wanted to come check out the club we should stay at 24....I could not believe how she made no sense, I asked if we had misunderstood each other, I told her I thought it was a nice club and wanted to see if the boys would actually like working out (saying it is one thing, doing it the whole time i go is another) and if they can come along or get a pass or if we could pay a fee and for how much, for them to come.. I don't now what she heard but she hung up on me! Looks like a nice gym but the staff was so bad and made it so hard to try it out we are just going to stay with 24...24 kids club is disneyland compared to theirs and I would hate to leave the yoga teacher (Christina) at Murrieta/Temecula. The lady I peeked in at LA was scary as far as Yoga goes.... anyhow really bad experience, I think i would have at least switched my membership over just for the racket-ball and separate saunas had people not been so horrible. | |
| Mary | 7/8/11 |
| I just called the LA Fitness on Arora Ave N in Seattle WA. 7-08-2011. I called about 6:45 PM. I was speaking with a gal named Tazia or Tezia, I did not get the spelling of her name. I can tell u, I will not join LA Fitness. I could tell that she was not interested in the few questions I had, was giving information to another person about address, or something. It was not just the lack of attention, her attitude displayed that she really did not care. I asked her about scheduling a tour, and she said you can just come in. Very unsatisfied with customer service. | |
| Eric | 7/9/11 |
| Foothill ranch needs a huge makeover. Tired of seeing naked people, how about some shower doors so people can have some privacy. Gross | |
| E | 7/9/11 |
| Signing up with La fitness is absolutely horrible experience. | |
| Tony | 7/9/11 |
| Don't go to the one in LIndEnhurst its dirty n very hot AC sucks n the trainers r assholes no respect | |
| Suzamne | 7/9/11 |
| No show instructors constantly.. Gym run poorly.. Kids are treated poorly at babysitting ! Parsippany Jersey so don't join | |
| Kina Baker | 7/11/11 |
| My Neice & I have been searching for a Health Club where We can go & work out in an comfortable atmosphere for the past few months! All the other Health Clubs will take the time out & give Us to the nearest Sales Rep., in order to reel us in!! They show us the Facility & Amenities, then its off to the races as to trying to sell Us the Highest Contract that We would be foolish enough to purchase! Its my job as a Aunt & Niece Team to give the Sales Rep. the hardest time imaginable, in order to see the real person. I look for People Skills because I've been in Customer Service for 25 Yrs.! I look for a Personable, Compassionate, straight shooter, eye to eye contact kind of Sales Rep.! My Niece calculates the money aspect of the deal due to her field of expertise being finance! (she's a walking & talking calculator!) Low & Behold!! We walk into LA Fitness @ Morgan Park location, & are greeted by the warmest two gentlemen We have met thus far! Their names being, Gerald Peden (Sales Rep.) & The Operations Assistant Jamone Banks! Mr.Gerald Peden Superceded My Qualifications of People Skills & was able to make Us and Offer that not even My Niece could refuse!Therefore We are now Members of LA Fitness!! | |
| terry brown | 8/7/11 |
| my membership was supposed to cancelled when a personnal friend (virginia summers) and employee at the woodbury/marlton deducted money from my account and added somebody on my account with out my knowledge. after calling the main office and being told that my account will have the money returned and my membership cancelled it was not done. la fitness will be hearing from my attorny. | |
| iggy | 7/11/11 |
| very bad customer service well what do i expect when the manager it self has very poor service towards a new customer. didnt explain options of what membership they have to offer. i was excited at first to join the gyn but i felt that i was miss treated over charge me the enrollment fee. didnt tell me he was going to charge me first n las t months too i was thinking is included in the enrollment fee but no ,so i cancel in the 3 day aggrement. i just hope i get all my money back in a week he says!!!! | |
| Apparently the customer is always wrong | 7/12/11 |
| I am extremely displeased with L.A. Fitness. When I signed up for the monthly contract I paid first and last month's membership fees. I called my local branch in May for instructions on how to cancel and I was asked my billing phone number and had to verify my first and last name...I was then told that everything was taken care of with the cancellation. It is now July and L.A. FItness has processed payments for May, June, and July, PLUS my "last month's payment". I called the corporate office and spoke with Jeff who was very rude the entire conversation, offered me refunds for June and July, but when I requested the refund for May because my "last month's payment" should have covered that he flat out refused, but told me that I could keep going to the gym until August 12th. When I asked to speak with a manager he refused again telling me "there are no managers in the Member Services department". Really, NO managers?! A huge corporate office that has NO managers?? His answer "it's not that we have no managers available, we have not managers at all", are you kidding me?! When I asked to speak to another employee he told me he cannot transfer my call and I would have to call back...again, REALLY?!?! So they have already charged me my "last month's fee", plus May, June, and July and now he wants me to hang up and pay to call back to speak with someone else, RIDICULOUS! I did call back immediately and spoke with a woman who would not give me her name and was just as unhelpful as Jeff was. I explained the situation told her that while I am getting June and July back I should also receive May because my "last month's fee" already covered it and I am being billed twice. Her response "I don't owe you anything and you don't even deserve June and July". REALLY?!?! It was your employee who told me everything was "taken care of" instead of giving me the correct instructions to begin with. She said it was "an unfortunate miscommunication" on behalf of their employee, but I should have read my contract. I told her that I believe that if I call a location for proper cancellation instructions and they tell me the cancellation is taken care of that it SHOULD be taken care of...why on earth after being told everything was taken care of would I continue looking into how to cancel??? She also told me that I should have signed in online for proper instructions of cancelling...again why would I do this when I was told everything was taken care of? Also, why should someone have to be a member to find out what the cancellation procedure consists of? The cancellation procedure should 1. be explained to perspective members prior to signup and 2. not require a member to have to fill out some crazy form and mail to the corporate office in order to be processed. Do I have to fold myself up in an envelope and get mailed to the corporate office in California to signup for a membership, NO, so why on earth should that be the only acceptable process for canceling? I am so unsatisfied it is ridiculous, I cannot believe that customer service is so unhelpful and that they don't take all steps necessary to rectify the mistakes of their employees. I will NEVER do business with them again and I strongly discourage anyone else from either. | |
| kAI | 7/12/11 |
| People there only wants you to take out your money | |
| Angry Monee | 7/13/11 |
| Very upset by the fact that they charged us for almost one year. We stated that my husband was in military and they stated when we relocate they would cancel the membership. Never done, never offered to do it and needed to receive a letter to cancel. But, when we started they stated it was fine and if we had to leave they would cancel without delay! | |
| PISSED OFF CUSTOMER/MEMBER NOT FOR LONG | 7/15/11 |
| Was grilled to sign up with an LA FITNESS sales rep/CON ARTIST in SECAUCUS, NEW JERSEY when all I wanted to do was get a tour of the Gym and a price. The CON ARTIST kept me by her desk for over 2 hours (EXTREMLY FRUSTRATING). LA FITNESS cares only about $$$$$ don't forget they are like Car Salesman. IT upsets me when I even talk about it - they were extremely INTIMIDATING and BELITTLING regarding my weight. I had three people including the manager trying to CON me into giving them my credit card (HOUND DOGS). I fell into the trap. felt JAILED HAVING TO PAY $744.00 FOR BAIL(SUPER DISCUSTING). Once I joined paying $744.00 for 1 year, they scheduled me to meet with a trainer five (5)days later (REMEMBER YOU HAVE ONLY 3 DAYS TO CANCEL YOUR MEMBERSHIP)met with the trainer 5 days later -SLICK SALES REP.(thought she was going to show me the machines etc.,so I could know exactly what I would be doing, NOT SO.)unfortunately it was to sell me a personal trainer for more $$$ insisting my membership was worth nothing without a trainer. Had me another few hours trying to CON me into a trainer . I requested my money back she then tells me it's too late you have only 3 days to cancel. They were slick in scheduling me for my first work out 5 days later. Never got the trainer only frustration. I will not be joining ever again get me once shame on you get me twice shame on me. I have a membership with BALLY'S for only $85.00 a year why I joined LA FITNESS Harassment. Have u heard of Arnold Schwarzenegger's saying I'LL BE BACK!!! - USE IT, WHEN NEEDED, WITH ANY CON ARTIST (LEave WALLET/PURSE HOME) I'LL BACK BACK. | |
| Speedstream | 7/15/11 |
| I also want to say how bad customer service for La Fitness. In June we called and told them that we could no longer use the trainers due to 4 back surgeries. They ask that we fax them a copy of the doctors report and we did that on July 8th once we received it. I just called and they tell me that now they can no longer take a fax and that we have to mail it in and that they already took the payment out even though there were to stop that until the receive the report. I will never again use LA Fitness and everyone needs to stay away from signing a contract with them. | |
| jj | 7/15/11 |
| I keep having to get new trainers because they leave. So when I want a new trainer, I have no idea on their true qualifications and they don't wear name tags. Most of the trainers only use the machines and are just fluff. Also, I wnat them to show alternative tv than CNN. I am not a lib and I want equal watching time for conservative tv (Fox). FYI dudes.. I have truly thought about finding a personal trainer outside the gym and just start going to them and drop my gym membership. | |
| Not a happy person | 7/16/11 |
| I just joined La Fitness not three weeks ago and I was going in thinking this is going to be different from Bally total fitness. Sad to say that it trued out not to be so different, after joining La Fitness I come in two days later for a workout and to ask about the training programs and the training manager signs me up for a training program and I ask him everything like what if I move, or want out of this contract? He tells me that if you move we cover the payments and if you want out you have a month to decide if you want to stay but after that you will have to pay 50% of the bill and am like ok , and he also tells me that all the information I needed is in the papers he gave. Wrong because I now want to cancel my training contract and no one is answering my calls and the one person that did tells me that I only had three days after my sign up date to cancel without any problem or bill on my side and to make things worse am no longer living in the area and I was told that I have to go back and speak to the same person that signed me up and no one else would be able to help me. So am stuck paying a bill for a gym that I can not even go to at all. Note to self La Fitness is just the same as Bally Total Fitness, their only after your money and nothing else because once they have your acct number your stuck with them for life.............. | |
| Ruth Connelly | 7/19/11 |
| I was a monthly member at LA FITNESS South Elgin, ILLinois - exercising and enjoying facility for past year . In June, 2011, "JJ" the personal training manger solicited me and my suster for personal training - 20 free sessions etct etc. Before I knew it, I signed a contract and paid $350 for a 1 year deal with $200 per month due for next 12 months. "JJ" never explained cancellatiosn or anything. In fact, I signed the contract electronically before I ever even saw it. long story short, i went for 2 sessions and realized I could not afford this. They said I coyuld pay them $1,100 and cancel it. I explained its because I can't afford it that I need to cancel. they could keep the $350, mu bad. They said it wasn't up to them. I called Rachel "worthless" who said she was a supervisor and could not cancel it - I had to pay the $1,100. She refused to give me someone else to speak with, but said someone would call. They haven;t. this place is a rip-off. My sister and I caneclled our $40 monthly membership. They'll probably file this against my credit report -- For What ---- LA FITNESS is a rip-off. Persobnal health -- noway - they are only about the money and have lost me, my sisters and my friends forever. | |
| What for | 7/19/11 |
| I don't know if what I'm saying will mean anything to anyone in the Corprate office. It is a shame to have a business and then to have such disrespectable people working in them. They are so rude. Or is this your policy? I was going to join but will not now as I would not wont to be around people like that. I have friends that was going to join also but desided against it. Why would you hire someone like this. Do you know what is going on? I guess we soon wont have an LA fitness in our town as no one will go back or rejoin. I know I don't want to be treated that way. I'm a Senior Citizen and it is sad for me to know what LA fitness think of the elderly. Or anyone as that goes. Do you check your empories out? They really need anger mangement. Course you know this will not be the only email. Something has to be done. | |
| Jen | 7/20/11 |
| One star is overrated. They need an option for zero stars. I was hung up on by the manager, Eric Moyer, of the Wyomissing, PA location not once but twice! I cancelled my membership 2 days after my last billing. Due to the state of my pregnancy I can no longer use my membership and was told they would contact headquarters to see if I could get that last month refunded. I was called back and said it was done and my membership was immediately revoked. After checking with my cc company several days later and calling them back to see why it had not been refunded yet I was yelled at by manager Eric Moyer and told they were doing me a favor. After telling him not to yell and him not listening I yelled back and was hung up on. I called back and was hung up on again. The third time I called back another woman spoke with me and would not let me speak to Eric Moyer or give me any information on upper level management. As soon as you are out the door they treat you like trash. Not to say I was ever treated well while I was handing over my money. Glad to be out even if I lose my refund. Showing their true colors. | |
| JC | 7/20/11 |
| this is a horrible establishment. They will do any thing to try and bill you more then what you need to pay. They think they are doing you a service without really realizing it is "YOU" doing them a service by joining up and giving them your hard earned money. My card was stolen at their facility and now they are trying to charge me extra because they could not bill with the same card...DUH!! I have a corporate account and I don't think I am getting any savings. It is the same as if I was paying on my own. They are deceitful and they really don't care about what the customer thinks!! | |
| One Eyed Jacks | 7/20/11 |
| Most of the LA Fitness centers I've used in the Minneapolis area pretty decent, the one in an area called Uptown seems to have shortcomings. There seems to be a bit of immaturity in the quality of management at this one. A bit of arrogance and an arbitrary and capricious manner of handling clubs policy and rules. You get the feeling that the character managing this particular location is the bosses nephew and he know it. Also, this club doesn't seem very family friendly. I would never take kids into this place, there is an atmosphere that just isn't healthy. Stay out of the sauna and showers if you know what's good for you. The location is very convenient, so I do used it, but I try to use other locations as much as possible. The 1 star rating I give is for this specific location only. Every other LAF I've been seem ok. Although I'd say you should still be careful about the family friendly aspects of all of them. That seems to be an issue. | |
| Margaret Shively | 7/21/11 |
| You can sign up on line, be billed on line, they will confirm your cancellation on line BUT you have to physically mail a cancellation form to California in order to cancel your membership. What a scam. | |
| William Teeters / John Strobel | 8/4/11 |
| We left LA Fitness last year due to constantl broken-down treadmills and other equipment, and we returned to Pure Fitness. As luck would have it, LA Fitness bought Pure fitness, and the equipment there began a slow decline until LA finally closed our gym and referred us back to the broken-down equipment gym! We have been there a few months now, and of the 22 treadmills (today), six were completely broken-down, many had erroneous heart-beat rates, a few did not incline, and ALL those operating "shook, rattled and rolled". Talk about flat-foot floozy with a floy-floy, they take the cake with the flap-flap-flap of runners' feet flapping away. It's no wonder that people wear those things in their ears --- to drown-out the noise! We have expressed our concerns to the manager from time to time, and he keeps saying, "You're the only ones who have complained" !!! Fat chance of that. Our concerns have fallen on deaf ears at LA Fitness. | |
| jj | 8/5/11 |
| why did you take the trainer's last name off. It isn't personalized when you 're only dealing with a first name. FIX IT! ALSO, you can only see some of the scheduled appts before you have to hit next. why can't it open to a new screen so I can print it off. | |
| cd | 7/22/11 |
| How about this...cancelled my membership in Oct. 2010...even received a letter of cancellation via mail. Didn't pay much attention to my bank statements until 2 months when i noticed that they withdrew a regular payment of $44. Thought maybe it was a mishap on their part but noticed again them continuing to withdraw money from my acct last month this time $47. Which now leads me to believe that they never canceled my membership in the first place which sparked me to call customer service about an hour ago...i have now been waiting on hold for an hour and 15 minutes now and still waiting | |
| Unsettled Member | 7/22/11 |
| I left another gym to join LA Fitness because a friend of mine went to one of the facilities first in NJ. She said it was nice gym, alot to offer. I was currently signed up at another gym. The reason I left the other gym was because there was not enough equipment to go around and you had to sign up and wait. Well, this gym had more equipment but it wasn't any different other gym. Only difference you didn't have to sign up. Parking is horrible and you still have to wait on equipment!! They talked me into training sessions. It wasn't in my budget but, just like one of the other people who sent an email, the trainer "supposedly" gave me a discount. The professionaliasm of the workers are poor!! I had to stop because of health issues. I called to put a freeze on my training, and like the other person I was not told of any upfront fees!! I had a freeze for two months but I called to extend. I was told by one of the workers, "oh your freeze will remain until you say when". Well, after the two months were up,I recieved and alert from my bank that $160 was debited from my account which put my account in the negative. Again, I did not authorize the transaction. I was told my freeze would remain. I called the facility, spoke with the manager, who says he would reverse the cost minus the freeze fee. I am still waiting! Ecah day I call, I'm told in his system it still shows pending. Meanwhile my bank cleared both transactions!! If I do not hear anything by Monday, I will be putting in a claim to my bank as well. They are quick to take it out but give the runaround to give you back your money!!! | |
| Ashley | 7/25/11 |
| WORST WORST gym ever. They tell you anything in order to get you to sign up then bait and switch. Even once I cancelled my membership, they continued to call 5 times a day in order to bill me. Go to other gyms people, all LA fitness locations are the same, you see the reviews no 5 stars what so ever. | |
| Sudarshan | 7/25/11 |
| Never join LAFITNESS. I would say definitely not recommend my friends to join LA.LAFitness is a company of accessive greed and lacks moral scruples. | |
| Cindy Cohen | 7/26/11 |
| I recently moved to San Diego and was invited by a friend to work out at LA Fitness in Eastlake,we both have small children, my daughter is 4 months. After my work out i went into the ladies room and saw a woman i had seen in the day care coming out of one of the stalls emptying out the used feminine pads and cleaning around the toilet then continued to cleaning the showers, i was a bit puzzled but that soon turned to complete disgust when after grabbing a smoothie from the smoothie shop there i walk into the child care and see the same woman holding my 4 month year old baby. I told her that i did not feel comfortable knowing that after cleaning the restroom,even if she was wearing gloves, she was holding my baby...public bathrooms have so many germs that not only adhere to hands but to clothes and i am completely turned off to this gym. After a great workout i was planning on joining,after knowing that the child care staff also cleans the bathrooms and comes back and cares for the children i will most definitely will not be joining at LA Fitness. My friend,who is a member, has also seem the child care staff cleaning underneath dusty dirty workout equipment. Instead of hiring a maintenance staff to clean they have the child care staff do it and bring back germs to the children. Completely unsanitary and unacceptable. I am so upset about this situation that i am also submitting this complaint to the BBB. | |
| Gail | 7/29/11 |
| Whatever your paying the person who does the class scheduling for Downingtown PA, it is too much. I have been to more than four classes where the teacher just doesn't show up. I have been told by the desk personal they they do not have the teachers phone # WTH? How can you schedule someone to teach a class and not have their phone number and how can you pay someone to schedule a class and a teacher and the class falls through. It isn't working very well at the moment. | |
| NOT happy!!! | 7/30/11 |
| Count them...HALF of their treadmills and cardio machines are routinely broken (but they JUST called the maint guy, he'll be in on monday. So that's why the same ones have been broken for over a month?!). So, finally get out of the house, it's already over 100 degrees out there, making time in my busy schedule to get to the gym, gym clothes on, kids in the kids club (don't even get me started on the kid's club...groos, and if I come in and that girl is texting, sitting in the same exact place she was sitting an hour ago when I dropped my kids off ONE. MORE. TIME...)....not a cardio machine open ANYWHERE, and the cruel tease is that the ones that appear to be open are BROKEN (some have signs, some don't, apparently you just have to get on, push start and hope it actually starts). I was told a the front desk "I don't know what to tell you, talk to so and so manager". Which I did, and was told that I pay a lot less for membership, coming from pure fitness, and that he'd give my number to the service manager. He then proceeed to tell me that I am welcome to cancel my membership...now. And if I continue to be "rude", he would cancel it for me right then. No, I was not being rude, however, yes, as a paying customer (discounted of not...I pay), I deserve to be able to work out when I come to work out! There should be operational equipment! Seriously this roided out douch bag that dowsn't even take his feet off his desk when I approach him with a concern, tells me I'm rude SERIOUSLY?!! I had actually looked at an LA Fitness years ago, and actually chose Pure Fitness because everyone at LA seemed rude. Imagine my horror when they bought my gym and the one I've been going to for years closes?! And now I'm stuck in this hell hole?! Ugh, this was today, and I am still so flaming mad about this! | |
| carol | 8/1/11 |
| I am very impressed with the la fitness at shawsbridge. The team are friendly and go out of their way to help. The classes are good and the personal trainers are approachable and helpful too. We have had a new refresh and personally for the money paid this health/fitness club is really good. People in general seem to want more for less instead of appreciating all they get. For pool, classes, sauna, steam room and gym, the prices are very good. | |
| David | 8/2/11 |
| All i have to say is stay away from LUCKY or HARPREET SAINI at the HIGHLAND PARK, IL location. He is a liar, and all he ever says is "dont worry ill take care of you" when really he doesnt give a damn what you just told him, all he wants is people to sign up so he can screw you over. He could care less about if people are happy there and when people want to cancel he tries to manipulate them into staying. And if you are a female, WATCH OUT. He makes rude comments and dirty remarks about them that are very unprofessional. STAY AWAY FROM THE HIGHLAND PARK, IL LOCATION. | |
| Sean | 8/2/11 |
| Thanks for your unreliable trainers, and especially for charging me an extra month after my cancel letter. Convenient how I was one day late. was planning on returning in a few months, as work has me relocated for a short time. You just lost out on a family of 4....Yep, 130.00 a month lost due to your greed. I don't like being took, especially when I held up my end of the deal. Never missed a payment in 2 years. Easy money down the drain for you guys, and by the sounds of it I have a long line ahead and behind me with your customer service. OH, did you know your not the only ones in the business? Already have my alternative dialed in. | |
| laura | 8/2/11 |
| So disgusted with the Collegeville PA location! Went tonight to take 5:45pm class which was cancelled with no instructor as was the 7pm pilates and also the 6:45pm spin class. Not only that, but there are 7 bikes broken in the spin room plus numerous tread mills, etc. What disgrace this club is! With all the members you have, you had better get it together! Cannot wait till the Rascals gym nearby opens! Good bye LA Fitness! What a disgrace!!!!!!!!!!! | |
| Robert Suarez | 6/21/11 |
| There should be a 0 star rating as well. There should also be a huge class action lawsuit against companies like these. They could care less about you once they have your money. No customer service, never call you back, OH and get this!!! My wife cancelled her account 2 YEARS AGO!!!! and they have been taking money out of her account SINCE! Time to get the TV stations involved folks!!! | |
| Kathy | 6/22/11 |
| I joined LA Fitness three years ago to take advantage of the pool and the elliptical machines. Each year the gym membership grew to the point where I have to wait in line for a machine. Its been like this for over a year, to the point where I no longer can use the elliptical, treadmills or bikes. Additionally, last year the pool was out of order for a couple of weeks and just last month the pool was out of order again for about 5 weeks. Then just this week, only 2 weeks after the pool was repaired it is once again out of order. UGH! Its awful that you accept so many memberships that the members cannot even utilize the equipment without waiting on lines AND the pool is constantly unusable. | |
| Tracy Edmiston | 6/23/11 |
| This place is awful you sign up and you cant get out of the contract! I have calling every number available and no one answers or picks up, I have been on hold for over an hr at one time, and another time the phone is busy for several hours, most likely someone took it off the hook because they dont want anyone to cancel there contract! I would not recommend this gym to anyone I cant even find one positive comment about this place!!!!!!! | |
| Dan | 6/23/11 |
| I belong to LA Fitness in Orange, CT and am an avid racquetball player for many years. The gym has the latest equipment etc, but it is dirty to say the least. The locker room is not cleaned often nor do they change the water in the jacuzzi more than once a week. I am surprised that the health department hasn't closed this gym. Another huge issue is that the racquetball courts are hot and humid, and my racquetball buddies and I have asked the front desk many times to please check into why there is no a/c / air ciculation inside the courts. We are being told that they have no control over it, because it is monitored from the main office in LA. I find that to be a bunch of BS to say the least. I just wish that another gym comes to town and opens up racquetball courts and put LA Fitness out of business. | |
| chris Jackson | 7/1/11 |
| I got duped into paying for the personal trainer for a year. I trained 5 times @15-20 min and pay $100 a month never got a call back, or even and effort to try to work something out. It's sad they have nice stuff but they screw you over all the time. | |
| kss1980 | 7/3/11 |
| I recently decided to shop around for a new gym membership. I was on the phone with a sales rep from LA Fitness for close to an hour. He assured me that my rate would be set at $45 split three ways and that my initiation fee would be $25. I was told this membership would be good at all clubs. I went to the gym and did not have time to sign up then, and asked to use the gym to try it out. I was told this would not be a problem. But I was stopped at the desk by the manager and was told to pay $14. This was minutes after I just was told I could use the gym for free. The manager pounced on me like a dog tearing through meat. He went on and on about paying and I tried to tell him that his sales rep just approved my entry but he was on some power trip. What a dumb jock block head! After trying out the gym, I came back a few days later. I had an appointment and when I got to the gym was told the guy I wanted to see was on his break. I was shuffled to the sales desk where another guy proceeded to try to sell me something totally different than what I agreed to on the phone. The old bait and switch was in full swing. I wouldn't buy the crap he was selling me and said that I was no longer interested in the gym. As I walked away, the assistant manager on duty told me "you know we got 10,000 members...we'll be alight". | |
| Gym Rat | 7/5/11 |
| LA Fitness in Loudoun County Virginia (Leesburg) is rapidly declining. Many members joined LA Fitness when it opened up after the local Gold's Gym closed. It is a nice facility but "Club Pride" is a freaking joke. The personal fitness instructors scatter the weights all over the facility. No body cleans up; frequently looks like a yard sale. Less than a year and the weight benches have grease stains due to no one wiping them down or cleaning. Always broken sinks in the bathroom, paper towels/trash scattered around. Great opportunity for a gym owner to open one up in Leesburg. Fitness First and LA don't get it. | |
| nancy grosman | 7/4/11 |
| Well then how do I contact the LA Fitness corporate office by email? My local LA Fitness Club is headed for destruction by providing cancelled work-out classes for the past 3 months. The pay is so low for instructors, the good teachers are seeking neighborhood fitness centers and helping their business grow. When a member voices their concerns about trying to squeeze their work-out in, to their local location, between busy working and family committments, and drive to the club to help promote health and wellness and all of the "great things that you say that you provide, they find out that their class was cancelled...time and time again. They make alot of signs to inform us of the cancellation, and shrug their shoulders. If you don't wwant to pay higher and compare to other gyms in the area, your members don't see the role models in fitness that they deserve. Put the signs away for classes on July 4th, because when you get there, you won't find any. | |
| pat | 6/23/11 |
| hot tub heater has been broken 3 weeks i am 68 and use it for my arthritis all over my body every one has complained the temp is 94 im convinced the club has """"gone green""" i am a member of the camp hill pa club | |
| george | 6/24/11 |
| it sucks they offering 40 bucks a month bally is offering 10 bucks a month go wit ballys | |
| Guida | 6/25/11 |
| I joined LA Fitness in Rockvilee Maryland because it was convenient for me. I found a very good cycling class (the teacher is just amazing). So, I am doing only this class three times a week. Few weeks ago the air conditioner was not working properly and one of the girls in the class almost passed out. We complained with the two managers in the location and so far little was done to solve the problem. Members does not have any way to contact corporate office and I think the problem in this location is management. Who hire those guys? It does not make any sense to have problems unzolved like the air conditioner, it is a brand new loaction!!! If this teacher stop teaching there I will cancell my membership. The club has an enormous potential but, the management team is just terrible. Corporate office, if you want to keep your business, listen to the members feedback....LA Fitness bad reputation is growing and growing ando growing. | |
| mark messinger | 6/25/11 |
| Homdel New Jersey-place is a pig pen! NOT interested "cleaning guy will be in later" 1pm saturday June 25 2011--men's locker room--filth-trashcans overfilled-wash papertowels all over floor-bathroom a mess-shower curtains moldy and dirty,suana room benches need a antibacteria brushdown. IS ANYONE WATCHING THE SHOP??? | |
| Donna B | 6/27/11 |
| I think it's a disgrace that you fired Karen Miller (ID#1881214) of Abington, Pa. I joined this new club because she is a great aqua instructor. She was fired due to using the "noodle" at the pool. Lots of members suffer from Artiritis due to the cold weather in the winter and need to be trained in a different way than CA or FLA. Members continually requested them and they are used regularly at other L.A. Fitness and other health clubs. They help members who are fearful of the water and can help members doing situps and lower body exercises with advice of the instructor. Curently, Personal Trainers in Abington and Grant Avenue are not Aqua Fitness Trained in the same manner as they used to be (less training and study). A two hour class is all that's needed, as to more regid and expensive training. Apparently, it's just to save money. I may not continue my membership. I'm a little disturbed that unless I hire a personal trainer for machines, I cannot get any help. | |
| Karen Miller | 6/27/11 |
| To Whom It May Concern, I am writing to you about the unlawful dismissal of my LA Fitness aquafit position which was held at the Abington facility of Pennsylvania. I worked from 9-10 A.M. on Mondays and Wednesdays, and 6-7 P.M. on Tuesdays and Thursdays. On my way home from work at about 7:30 PM on June 16th, I received a phone call from Lisa Tagolina explaining that my classes were going to be taken over by other individuals. I was told that one of the reasons for my position being taken over was because I, on occasion, use noodles in the pool since I have had members request me to do so. I do not use noodles all the time as I frequently switch my routine. The reason I incorporated noodles into my routine was because in addition to the members liking them, it gives extra support to some of the members who are fearful of water. I take my position as an instructor very seriously and always work to make sure the members feel comfortable and safe, which the noodles seemed to help do. I am a medical assistant of 28 years and have dealt with many individuals who suffer with various medical issues. I also sub at other facilities when I am needed, and have recently been offered extra classes as well (none of which would interfere with my position at LA Fitness). I truly love my job and would love the opportunity to give members of LA Fitness the confidence of safe swim exercise. I only ask that you please reconsider your decision and think about reinstating my employment. I feel that in the last two and a half years I have turned into an excellent swim instructor, and I only wish to continue to achieve my goals, not only for myself, but for the members as well. I am also aware that the position I held will be taken over by personal trainers. I feel as though I am as qualified and capable of doing this job considering I am a certified water aerobics instructor who also completed a six month course on anatomy, physiology, and water safety procedures. Furthermore, I treated my job at LA Fitness with the utmost care. I tried to be a team player, always taking shifts that were not covered. Even though I was made aware that there were some complaints made about me, the compliments that I received from members outweighed the complaints that were occasionally made. I know that my presence will be missed by many members, as well as other instructors whom agree with me on the issues mentioned. In conclusion, I hope that my letter has made you reevaluate your decision. Thank you so much for taking the time to read my letter, and I look forward to a rewarding career with LA Fitness. Sincerely, Karen Miller Mssxykaren@aol.com | |
| goodlady28 | 6/28/11 |
| I have been paying every month for my membership for over a year with no missed payments...due to an unexpected occurence I needed to postpone my payment for this month by 2 weeks. I contacted my gym directly and they were unable to help me in stopping my payment from running. I contacted the corporate office and was told that because my payment date is today, they can't stop my payment and I was told that they would try to run my card up to 3 times. Such poor customer service, I have never missed a monthly payment and as a courtesy they refused to even hold my payment. | |
| Barbara Herling | 6/28/11 |
| I am a Very concerned parent, I asking that someone from the corporate office call me immediately at 630-204-8892. I am the parent of a 19 year old teenager who was very excited to join your new club in Downingtown, PA. He went the first day to join! Someone at your club also took the "advantage" to sign him up for a personal trainer program for $240 a month. I went to the club this evening to speak to Brian. As I waited 8 minutes for him to answer some emails I waited. Though it was very upsetting to try and discuss this with him, I kept asking him if there was a manager or someone else that I could talk to. Brian was not only uncooperative but proceeded in telling me "he WAS the manager and he IS CORPORATE in this region " when I asked to speak to someone else or a contact at the corporate office. He offered to let him out of the contract for only $1200! which is 1/2 of the remaining balance of the contract, npw 10 months left. My son was never given a contract, never told he couldn't get out of the contract and taken advantage of. I also explained to Brian that my son has special needs. During High School and now in College, he is in assistance reading programs. The answer I received was "he is an adult and that is the way it is". Is this the way LA Fitness does business? Is Brian the face of how LA Fitness treats its customers? My son has now invested a $290 entrance fee and 2 months of a personal trainer totalling $480! I can be reached tomorrow after 12:30. I would hope that I wouldn't have to go to Downingtown and let them know about your business ethics as well as the local news. If Brian represents LA Fitness's policies and ethics this is a sad brand. I work in the hospitality business and if one of my staff handled a customer this way, esp a "Manager", I would have some serious issues. | |
| Lisa Cater | 6/28/11 |
| The LA Fitness location at Lavista in Georgia recently had a makeover. Although the membership population is 90% black, the gym saw fit to put HUGE murels of white men and women all over the gym walls. The photos dominate from the top trim of the ceiling and contain words such as: power, success, determination. There are probably 30 photos dominating the walls from the main area, basketball court, locker rooms, pool, etc. I am wondering 2 things. First, why are there no photos of other races? Second, whose bright idea was the dominating murels anyway! Even the white members have complained that the photos create an atmosphere of racial division. Black, white, asian, italian or whatever-we all come to workout. Why put anyone on the spot with such an offensive decor. I'M PISSED ABOUT THIS!!! | |
| | 6/10/11 |
| The LA Fitness in Parsippany NJ, The swimming pool area has been closed for more than 10 days since 6/1/2011. :-( it is bad! | |
| MFH | 6/11/11 |
| Actually I wish one of the choices for rating would be a big fat 0. LA Fitness represenatives are non-professional and after only one thing a SALE, signing a contract...In my field of work I deal with the public on a daily basis and this type of customer service would not be tolorated. I am posting this from the Lee County area in Florida and both locations of LA Fitness, Cape Coral, & Ft. Myers FL are the most unprofessional and rude "kids" I have met with. My son was signed up with LA Fitness, application, processing fees and whatever else, for a total loss of $125.00. I was going to be the one to pay the monthly fees once he was signed up (this was a gift from the person signing him up). I was never contacted once to get any information from me and the day he was signed up, circumstances out of his control or mine. Yes he was out of town for 5 days, and when he returned to town went to the fitness center and tried to disenroll. He was treated poorly, and my phone calls thus far have been fruitless. He was told to mail something in for a $25.00 refund. Well this is no way to do business, in life there are circumstances out of our control and LA Fitness represenatives have thus far shown no compassion or empathy. "Just sign on the dotted line". As I said I have not been contacted to make the arrangements for payments info or my banking info. All they cared about was getting that $125.00 and then oh well it really doesn't matter if we continue our membership there, there is no getting out of it now. Totally unacceptable way for a business to treat customers. | |
| Karrie | 6/11/11 |
| I have been a gym member at different gyms since the 80's. This is the first gym that I have ever been treated so rudely. The Manager will not even acknowledge you as well as any of the trainers. If you ask them a question or even just say hello, they look at you with a blank stare. I have gone out of my way to be friendly and try to start up a conversation with the current manager at the Wade Green location in Kennesaw, Georgia. He will not even smile and just keeps walking by you. Seriously! Is this costomer service? Bring Back Ballys! The instructors are crap because LA Fitness pays them what instructors were paid in the 80's. YOU GET WHAT U PAY FOR!!!!! LA Fitness has to be the worst gym, management,facility and environment that I have ever worked out at. EVER!!!!!! | |
| Ron Cianfrogna | 6/12/11 |
| I wish to make an important statement concerning particular L.A. Fitness club. I am a retired Police Officer and frequent the club in Lindenhurst, N.Y.. I am there every day and have seen several managers come and go,. None have taken the time to see what is happening in the club. If it werent for the effort of an Asst. mgrs, namely Nick and I believe Chris, thegym would be a mess even though it is new. The new mgr, Evan again is the most unsociable mgr yet. He does not leave his desk to see what is happening. No need to take my advice as I could supply names of half the gym lmembers attesting to this. Now we have heard Nick may be leaving. This would be a disaster as he is constantly checking the bathroom, floor, and equipement and is the only one doing so. Please re-evaluate. Again, I can give names of half the members who are displeased with each mgr, and the current one. | |
| Twins2 | 6/14/11 |
| Northbrook Illinois gym opened late 2010 and started out well though you must take the "tour" and are not allowed to use the "free" 3 day pass until you are strong armed into signing a contract. I did NOT KNOW EVERYONE pays a different fee based on how hard you negotitate.....UNFAIR!!!!!! Several of my friends are memebers and we all pay differently. Facility stayed in decent shape but clearly staff has recently left or been replaced as they were all told that they must work split shifts. Since then few people working and the cleanliness has declined. "Lucky" the manager often out. He does not staty on top of what needs to be done. | |
| Carie parkes | 6/15/11 |
| Wishing LA would start recycling at the clubs. It seems the majority of the garbage is plastic water bottles. | |
| WORD OF ADVICE!!!!! | 6/15/11 |
| DO NOT GIVE YOUR MONEY TO THIS GYM!!!! You will be just another bar code... Ive experienced the wost customer service experience possible at the Gym In Mesa AZ Greenfield and baseline. They Are nothing but a bunch of Used Car sales men CROOKS!!!! Please take this warning | |
| TERRENCE MICHAELS | 6/16/11 |
| I HAVE PICS OF THE BOCA EAST, YHAMATO RD. BOCA RATON, FLORIDA , OF THE GYM AT 5 AM. WEIGHTS ALL OVER THE PLACE. A COMP;LETE DISGRACE. KNOW MEMBERS WHO R. NO LONGER MEMBES. VERY UNPROFFESIONAL FOR A CLUB THAT PRIDES ITSELF ON CLEAN AMENETIES. SHAME ON YOU!!!! WHY DID THEY ASK MY GUEST TO PAY 15 DOLLARS FOR A WORK OUT WHEN HE HAD A 3 DAY GUEST PASS? BULL SHIT!! | |
| Sorry to be a member | 6/6/11 |
| Take the money and run. As we all know their goal is to sign you up and then forget about you. I go to the club in Miami at 160th st which the equipment is in disrepair,missing pins,broken and never seems to be fixed. I would say average time on repair is 4 to 6 weeks. Our clubs other problem is opening on time and with a attitude of tough. Members do have a way to get back at LA Fitness and we ( a majority of members who are tried of the attitude towards members) make a practice of it whenever we see a prospective customer being shown around we make sure to let them know what a mistake they will make if they sign up. | |
| D'Vinci Bryson | 6/7/11 |
| I tried to cancel my membership a few months ago, when I was told that the only way that was possible was to send in a cancellation form. I sent in the form and they are still charging me!!!! none of the phone numbers that Ive been able to obtain lead to a human representative... This Company is a SCAM!! Id suggest you tread lightly when dealing with them.. | |
| Janice Stromfors | 6/7/11 |
| This is by far the most shocking and disgusting business I have ever encountered. When my husband and I joined the club Pure fitness we had a great experience. We never had any issues, everyone was nice and helpful. However a few months ago Pure Fitness was bought out by LA Fitness and we have been so disgusted with the changes that we are now changing to a different gym. They have fired the old trainers that were part of the former company to bring in their sales team of trainers that will come and interrupt your workouts to inform you how you are doing this or that wrong and will pressure sale you into buying into a training program that costs 100s of dollars a month. If you ask to be left alone that you are not interested you are belittled with the comments that you obviously are not interested in really getting healthy and like wasting time and money on what does not work. That you should not have joined the gym if you didnt wanna do it right. There are 5 locations in my area and we figured that location just had a jerk and we changed locations, the second gym we asked to be shown around and again they tried to pressure us into buying a package. We walked out. Another location several machines didnt work. Clearly you are paying only for the privaledge of being solicited. I would avoid this company. They are completely and utterly morally corrupt. | |
| Amalia | 6/7/11 |
| LA Fitness on my side of town East Side in Tucson AZ (Wilmont Road) the people who work there are extreamly rude!!!! Even the manager Victoria is rude!!! They tend to treat you like ur nothing, just another customer paying to use the gym. They trwat u like you like they dont care if u cancel ur membership! They are rude and dont explain things properly! Im canceling my memebership because of their poor poor customer service!!!! | |
| praky | 6/7/11 |
| The guy,I think his name is James here in Fort Worth, TX, who signed me up for training class ripped me off by just letting me sign the first page of the contract which had no description about the cancellation charges. I cancelled the day after I signed up for the class and still they won't give me my money back. Can I sue that guy, instead of the company? | |
| | 6/7/11 |
| I joined LA almost year ago, and now I can't wait to get out of my contract with them!!! I actually avoid going to the gym just because I hate it so much there. Needless to say, I still pay my monthly payments although I hardly go at all. They claim they're the best out there from membership to personal training, but really they suck ass!!! They're always looking for ways to rip you off. NO LIES!!! The only thing great about LA is the building itself, but the service and staffs suck and they don't care about you. Don't be decieved by the image LA wants present to you-"don't judge a book by it's cover." I have to say, I've been with two different gyms before I joined LA, only because it's less than 5 minutes from my house. Lifetime and Bally's were beyond better for anyone who truly just wants a membership to stay healthy and keep in shape. LA is a hoax!!! If you don't believe me, read the other comments above and below!!! | |
| lindsey mills | 6/9/11 |
| was denied use of my 7 day pass just now because the general manager said "how am i supposed to make money?" worst gym ever. always have problems using a guest pass. i was gonna join but now i am def not. most rude general manager. barret parkway kennesaw location. | |
| effin LA FITNESS. | 5/30/11 |
| I wish I can give less that one star.. The only reason why I go to la fitness is because of how close it is to my house.. other than that.. i would NOT go here. I decided to get my parents a 30th anniversary present and get into shape and sign them up for la fitness. I signed them up online with their weekly membership and went to the Poway, Ca branch to pick them up, coming from a Filipino decent, my parents don't have the simplest of names, when I told the salesman my parents names, he laughed. uhh.. really? Simply rude. Him and the saleswoman helping me were so rude and unprofessional, I was truly in shock by the hiring standards of this company. Granted it's memorial day weekend and plenty of people are calling to ask for their hours, the salesman says " i swear if another person calls, I'm going to throw the phone, " in front of other guests. I'm sorry but these employees need to realize that if it weren't for their customers they would've have a job. Seriously La fit corporate, please re-train all your associates to be a little more professional and respectful of their guests, and maybe teach them the value of your customers. | |
| Customer Service Out of the window | 5/31/11 |
| I have been a member of LA Fitness for 8 years now. Recently there were issues with my bank and LA Fitness not being able to bill. I didnt quite understand what was goin on since my other bills got paid. I was billed 4 times in one month stating I needed to "make up" for what was missed. I was also charged $5 for each transaction. When I called the operations manager to my local club she was as rude as they come. I was quite furious with the extra charges and her lack of empathy and rude tone sent me through the roof! Needless to say, I got it straightened out with their payment system and everything but the way I was treated made me cancel my membership. I will not deal with rude people and allow them to take my money monthly. There is also no repreccusions for This. I cannot find a way to get a hold of anyone from corporate. | |
| beware!! | 5/31/11 |
| my wife has been a member about 2 years now,so far so good.our niece and nephew came to visit over easter vacation and my wife took them with a free member pas they give you.well she was told they coudnt be let in witthout joining as a guest which i could cancel after a monthfor 50.00 dollars .i still dont know why they couldnt use the guest pass but she joined them anyway .any way one month later i get a bill for my wifes membership 50.00 dollars and a 158.00 bill for them.i go back and qustion them about it and they tell me there is nothing they can do tuff luck!!so for others just beware of anything they tell you as it is not true dont join!! | |
| | 6/1/11 |
| LA FITNESS SUCKS ! LA FITNESS HOLLYWOOD FLORIDA AT SHERIDAN STREET . RUDE / INCONVINENTE , PERSONAL TRAINERS HAVE NO WHATS WHATEVER KNOWLODGE IN WHAT THEY DO . MY DAD GOT ROBBED IN THE BATHROOM AND NO ONE GAVE HIM ASSISTENCE , NOW THAT HE CANCELLED THEY ARE BLOWING MY PHONE SINCE 6 AM IN THE MORNING ! **** IAM OUT OF LAFITNESS FOR GOOD ****** | |
| | 6/1/11 |
| LA FITNESS SUCKS , STAFF RUDE , MANAGER WANT MORE CHIT CHAT WITH DE DUDES THAN DO HER JOB AS A MANAGER , WHILE PEOPLE ARE SITTING AND HER TABLE WAITING FOR HER SHES ALL ABOUT LAUGHS AND JOKES WITH OTHERS GUYS !! BESIDES HER SHAPE BE A DONUTS SHAPE ! | |
| | 6/2/11 |
| I would like to let you know about an incident June 1, 2011. I came into the location on 48th St. and Chandler Blvd in Ahwatukee, AZ as I needed to cancel a member from my account. One of the employees told me that I would need to see Roc, the general manager, who is the only person who can cancel a membership. "OK," I said as I waited patiently for 20 minutes before I was helped. Finally, Roc approached me, I told him I would like to cancel a membership for my girlfriend. He had a real hard time understanding what that meant, and in the middle of me explaining again that I needed to remove a membership off of my account, He interrupted me to call over a female member who was walking by his desk. "Hey sexy, he says, I like it sweaty, next time you come in, come say hello to me." She looked very displeased and walked away. He then looks at me and says, "I love my job." To me, that was very appalling and disgusting. Not only are there children that walk within this club that don't need to hear things like that, but I highly doubt anyone would come in and expect this type of treatment from a General Manager at your establishment. Roc was very unprofessional, disrespectful, and he still could not get my membership cancelled. I had to call a different location to get it figured out, and not only did I cancel my girlfriends' membership, but I also cancelled my own. I have been a member of LA Fitness for over 5 years, and I could not be unhappier with my experience at this location. | |
| | 6/3/11 |
| Wow pretty alarming that there are so many complaints dating back a few years and nothing is being done about it. | |
| Mary | 6/3/11 |
| This company cares only about taking your money. I was misled into thinking the gym was no-commitment. Personal training is a year long contract....which they did not tell me at all when I signed up. I have gone through hours of calling customer service- they are incredibly rude. Do not waste your time with this company and tell everyone you know that they are dishonest and do not care about customers. I have had trainers get my phone number from my file to "hang out sometime" (gross) and I have heard rude comments from the staff about other members. They should be ashamed of themselves. | |
| David | 6/3/11 |
| Dear LA Fitness Corporate Office, Just looking at some of the comments on your website indicate serious problems with your facilities and personnel. I have been a long time member of the LA Fitness in Encinitas, CA. I joined the facility to use the racquetball courts, swimming pool, and especially the jacuzzi. I have poor circulation in my legs and feet, and the only way I can endure my workouts is a nice, long soak in the spa. About 8 weeks ago, they closed the spa down for maintenance. It was reopened a couple of weeks later, but the jets are about half the power they were when I first joined. Seriously, I can get more stimulation by kicking my feet in my own bathtub. I have spoken to the Facility Manager, Kaylynn, several times, only to be put off week after week with the same pitiful excuses: we're working on it, need parts, timer is broken. It has now been nine weeks and absolutely nothing has been done about it. I planned on suspending my membership, until the spa is repaired correctly, but after reading how people have been treated and had attached penalties on their accounts, I am seriously thinking of quitting any LA Fitness and go somewhere like the YMCA or other facility nearby. There are several of my friends and many others who I have spoken to about the spa repair. They want to get a petition together. I'm sure it is on the way. Lastly, do you guys even respond to these complaints? Is there anybody there? Do you care? | |
| Doris McCleary | 6/4/11 |
| Facility at Lititz Pike, Lancaster, PA New Management is not as friendly and personable as previous managements and front desk clerks. Also, cleanliness leaves much to be desired - caked on scum on tiles in hot tub - even after I have told them about it quite a few times. Equipment that is broken is not being replaced - spinning unit for wet swim suits, scale in women's locker room. Also pool is way to cold at times! Some people have left and are going elsewhere, I am seriously considering leaving, if my complaint does not produce improvement. Sincerely, Doris M. McCleary | |
| lousy customer service. | 6/4/11 |
| tried to enter the gym with my bike.baron edgar said to leave it in the doorway.this is after taking my bike inside the gym for over a year. | |
| Bad Experience Customer | 6/6/11 |
| I joined LA Fitness several years ago, I became ill with Cancer and had to freeze my membership, after having surgery chemo and radiation, in and out of the hospitals I had to cancel my membership. I completed the treatments and was finally able to return back to the gym. I phoned the office and was told come in and they could handle this matter once there I was told I needed to Pay $199.00 and $39.99 monthly fee for the first last month which would be ($79.98) I asked why do I need to pay the sign up fee of $199.00 it wasn't even a complete year that I had cancelled my membership. I said no way can't I just pay the monthly fee? remind u I had already paid this fee when I joined. I feel why do I need to pay this fee again I only cancelled my membership due to medical issues which I feel they could have waived this fee and just let me pay the monthly fees and start back. But I see they have no consideration for sickness, death or anything they just want your money the only reason I was going back was for the water exercise due to health reasons other than that they can keep their membership and fees | |
| amanda | 6/6/11 |
| My best friend works out at la fitness and wanted to me join said that they has some family deal at Dobson in Chandler. she said she got signed up by this man named griffin that was very cool and really worked with her. Well, we planned on seeing him after our work there front staff chick with short black hair was VERY RUDE told me i had to pay a day pass after me telling her im looking into getting a memebership i want to work out first i did not have my ID she asked. My friend stepped in and said look i just singed up with griffin he told me i could bring a friend. Then she asked me well, do you have his pass. I did not know i had to bring a pass if he told me that i asked to speak to him she said he was busy with someone if i wanted to get in i would have to pay $ 15.00 I DO NOT THINK SO... my friend asked her name She said her name so rude "My name is christina" Then we left.. This girl is so rude she should be working up at the front desk...If she was sales I would not sign up with this girl.. | |
| richard blumenthal | 5/26/11 |
| there system is terrible .. don't switch banks and try to call them to give them a new card. Horrible experience had to call 15 times got hung up on and dropped numerous times .. i still haven't been able to get the new card on there. i am switching to a new gym now. | |
| Dave | 5/26/11 |
| I signed up about a year ago and then went month to month. They charged me $10 for something I never signed up for (still waiting for my refund). I decided to cancel my membership and then 3 weeks later they billed me again and messed up my account and now they don't even answer the phone. FUCK YOU LA FITNESS | |
| Chesley | 5/26/11 |
| I've had a great experience with LA Fitness for the past 6 months of personal training that I have done, until recently when my billing cycle was supposed up. I started training in October and signed up for six months of personal training at $280.00 per month. In March, when I knew my last payment should be getting close, I went to my local LA Fitness and talked with an employee to confirm that my last payment would be April 12th. He told me that April 12th would be the last personal training bill and that following that it would fall back into the $30 per month for regular membership. And that was it. No "You need to cancel your training membership," nothing to indicate that there was any action required on my part. I left with the knowledge that the $280.00 would be charged for the last time on April 12th. The following month we were billed again for $280.00 on May 12th. When I called to dispute it they canceled the personal training bill for me over the phone but told me it was my responsibility to have canceled it in April. This is where I feel MISLEAD & DECEIVED. I went up to my local LA Fitness again today to dispute the charge and asked for a manager. After I explained the situation, she told me that the information that I was telling her was wrong and that it didn't matter what I was told by her employee because it was my responsibility to know to cancel in April. She told me that she could not "rely on a conversation" because she had no way of knowing if it really happened. She talked down to me as if I were a child. As I left I told her that I felt very mislead and her response was, "Well, I'm sorry that you don't understand." I give LA Fitness as a company & gym 4 stars. But Kamini Pather(Supervisor) of 2875 South Central Expressway, McKinney a -3 stars. | |
| grady campbell | 5/26/11 |
| Love the place and the machines.However how can you run a business where almost every Sunday,the person that opens up is 15 to 45 min late.How embarrassing it should be that one Sunday the person opening up is stopped by the police(3 cars)in the parking lot-cuffed and taken to jail for speeding(85 mph) -not stopping when the policeman car was lite up-and smelled like a brewery(after he had been late at least 5 times).How can you run a business like that.Unhappy in Cincinnati. | |
| | 5/28/11 |
| I signed up my whole family of 4. LA Fitness was the only gym in our area that would allow a discount for my husband since he is in a wheelchair and unable to use most of the equipment. We are lucky in Portland,Oregon to have some nicer employees at our gyms,(some creeps too) but dealing with corporate and their "rules" has been pure stress and complete frustration for me.There were several little matters that should/could have been easily cleared up, but the shallow jocks who are all surface goodness with the mentality of used car sales men were so devious and underhanded and too ignorant, even of their computer system. They couldn't even make a change in the system of the spelling of my daughters name. Her name is Ashley and they put her in as Ash. When we would need to contact membership for any reason, they were NEVER able to locate her. We finally learned of this and asked them several times to correct her spelling so we wouldn't have these issues every time. They always assured us it was done but it was never corrected right in the system, even after repeated attempts.I finally after two years had enough of the million small things and went to talk to the manager, this was the superficial jock I mentioned earlier. He barely showed interest or intelligence enough to listen and understand my issues. He finally called someone on the phone and by the look on his face you could see the guy on the other end was bad mouthing me and by the time he hung up his entire additude changed and he treated me as if I was in the wrong. Finally I talked to a sweet girl at the front desk who told me they happened to have a district manager in the building and I should talk w/ him. I got a little more attention but still was made to feel that my frustrations were petty. I explained to him that I had tried to reach corp. off. by phone several times but they only had a recording to leave a message. They have a small window to call you back (not the same day)so I guess if you are not available you are out of luck. they never tried twice. I guess you have to push a button but as soon as you do they disconnect you and they won't call you back.This went on for days and days. I was so mad I could have screamed.After telling this to the dist. guy he asked what he could do for me. He finally was able after 2 years of requests to change Ashley's name but as far as anything else he was unwilling or unable to help with my contract issues. I am so relieved to read these horrible reviews. I thought I was in the minority in dealing with a company I thought was dishonest, rude, unorganized, mismanaged and shallow. Our facility was clean and nice but the unhappiness and "slacker" additude in the employee's faces told me they worked for an unprofessionally run company with a poor management history. You can alawys tell about any company by looking at the staff at the bottom to know how it is managed at the top. All indications say this is a poor overall company where the dollar reigns over customer service and satisfaction. I finally cancelled my membership but my husband will keep his cheap rate for life, but only for the rate. | |
| Mad Cow | 5/29/11 |
| DAY LIGHT ROBBERY! at East Point L A Fitness I lost my Black Berry. One honest member of the Gym called me when he found it. In good faith, I asked him to give the front desk for custody till the following day. The "Manager" denied responsibility without making an effort to ask his staff! | |
| Very Upset | 5/29/11 |
| I went to cancel my membership that gets taken out of my credit card on the 6th of the month 8 days from today. I was told I had to send in a form instead to corporate office, how stupid is that when I paid and joined in one day at the same place ?? they deliberately do not have a email to cancel with, plus they post bogus phone numbers on several websites which makes it not possible to call and quit. from the look of a above complaint they may even hold on their mail to force you to pay yet and extra month which may be all part of a plan, who else in the world of service had no phone number to call to quit or email to quit or service location that will not allow you to quit..the answers is no one that I know of. the gym is hardly ever wiped down and people are always getting sick. you fill in the blanks. the janitor walks into the ladies locker room with out knocking how would you feel if you wife was there ?? it is ok for facilities just management is not customer oriented and for a male to walk into a female changing room what do you think may happen next ? join at your own risk and dont say you were not warned. | |
| Eric | 5/23/11 |
| While I had the membership it seem to work out jut fine until I got billed when I cancelled back in March, and since then I keep getting charge. Obviously they make it hard to break but easy to collect up front. I need to cease collection on an account that I closed two months ago. | |
| | 5/14/11 |
I work for La Fitness currently. It's the most shady place I have ever been. My boyfriend also worked there. I work front desk, he worked sales. Where I work A person get's fired every three months. If you don't know that when you sign up you get the "corporate package" meaning you get the all time membership there; multi state, guest priv., etc. Well once my boyfriend was first my operations manager is a total *** and told me that no one was allowed guests anymore. Come to find out that he only told me that because he didn't want me to bring my boyfriend to work out with me anymore. So he told me that because he's a *** and a F'n liar. I just found this out today and I will be qutting. | |
| Catherine | 5/15/11 |
| I went to the gym on Sunday 7:31pm ,and the employee told me they were close but the gym opening hr is till 8pm. They posted a note on the front door " the door will be locked at 7:30 on Sat & Sun". You can get out but you can't go in. That's the most ridiculous thing I have ever heard. | |
| Tom | 5/16/11 |
| Why doesn't La Fitness take supplimental insurance such as AARP for senior citizens? Other Gyms such as 24hr fitness and the YMCA do! Why not? | |
| Benson Kane | 5/17/11 |
| This company should be sued...6:15am and I just received a call from them because of a Credit Card issue. I personally went to the gym, paid them cash to make myself current but they needed my Credit Card number. My CC was at my home 100 miles away and I would not be back there until later in the week....they could not wait...for 3 days I received 37 phone calls. Why, because the sales reps get bonus points for collecting money. Then I get a phone call that wakes me up at 6:15am after I worked until 2am. I'm done with them!!!! | |
| penny liddicoat f6624418 | 5/17/11 |
| Hi, I'm satisfied with most every thing. My personal trainer is the best, very well trained. 1. My problem is in the ladies locker room. The first thing that wasn't replaced were the blow dryers, and I mean there is not a one to be found. For at least 10 months. 2. The water fountain broke at least three months ago. 3. Now we have no scales to weigh ourselves. Thats been two weeks. Honestly there isn't much left to break and take away. Hopefully this will be corrected soon as people will leave. There is another gym that opened recently called Crunch, people are flocking there. I like LA Fitness and want to see it succeed. I would give a better rating if it weren't for the ladies locker room. The women yesterday when they wanted to way in and discovered no scales. its sort of the tip of the ice berg. Thank You, Penny | |
| 10yr customer stabbed in the back | 5/18/11 |
| I have been with LA Fitness since 4-22-2002. Recently La Fitness bought out pure fitness and decided that all of us that had the same contract for all these years was no longer good enough with out a $5 monthly up charge.I am unable to reserve a racquetball court now where as before I was. So if some member has a $29.00 account to my $24 and wants to jump rope they get court access. Trust me that sh*t wont fly at the Scottsdale, AZ club on McDowell. Regardless of the amount why should a customer pay extra to have his existing account upgraded when all I use is just the racquetball courts. When I asked a manager about the fee it was obvious and she admitted it was a money marketing tool to get members to upgrade there accounts. I had a friend that knew someone that worked there and all future "Possible Members" be aware. All there sign up and initiation fee's are a scam and a way to make more money. The people that don't ask about specials and just having a normal contract at $24-29.99 a month are taken advantage of. The La Fitness staff works on commission so watch your back... | |
| Rhonda Steel | 5/19/11 |
| Oh yes, LA Fitness is a rip off, I canceled with them in January and still I am being charged in May. When I call corporate, I get a busy signal. | |
| horse crap!! | 5/11/11 |
| i was mislead by a sales person to getting my membership. all they want is the money the trainers are useless | |
| Thank you | 5/11/11 |
| I am soooo glad I read your unfortunate run in with this gym. I have a small business and was considering getting my staff memberships at the Rockville Md location. We definately won't take our busniess to this place.... | |
| Stay away!!! | 5/12/11 |
| Very rude stuff customer service is poor. I called the corporate to complain. It has been three days and nobody called me back. Steamer room is not working for over a month and bathing suit drier three weeks so far. Avoid contact with personal trainers, power went to their head. They care less for you and Headquarter doesnt give a damn. | |
| The worst!!!!!!!!!!!! | 5/12/11 |
| This is by far one of the worst clubs you can go to. No, the equipment is great. However I was sold a box of rocks!!!! They have down right lied to me and all the members that had signed up at their club in Highland park, IL. I was sold our 20+ memberships with the understanding that like the sign on the out side of the building read LA Fitness "Signature Club". After they got my money 2 weeks later they took down the "signature club sign" and told us that it was now just a regular club. What does that mean???? It means, that I won't get towel service, that right they expect us to bring our own towels. Even Bally's has towels!!!! And a number of the class that were on their list when I signed up where no longer available. When I asked the manager to explain why they had totally mislead us when signing up, you could see he had already been conditioned to blow us off! | |
| ripoff | 5/12/11 |
| A complete rip off in the new facility in st pete gave me one total and was billed double got a partial refund did not get the rest specially there sales mg dave just wanted his commision so made me wait till after the first billing cycle finally talked to another person still waiting after the 6th request for my refund that they say is in the mail cancelled! | |
| Joe G. | 5/12/11 |
| I live in Anaheim Hills, Ca. and frequent the gym at that location. Beware! this facility is way out dated. The equipment is often broke and in need of repair. You would think LA Fitness would stock basic parts for a quick repair turn around. Repairs often drag out for many days and even so, the repairs are often not completed correctly. The lighting at this facility is outdated florescent lights which basically suck. This gym was once a supermarket turned fitness center if this tells you anything. LA Fitness is expanding their locations with nicer more contemporary equipment however us poor bastards at the older locations are left with the antiquated crap. Hey management, your corporate phone number 1-800-600-2540 does not work! You are also hiding behind a P.O. box. Who do I complain to? The innocent teenager behind the front desk? Please update your older facilities. Try putting some athletic graphics on the walls. Flat panel TV's would be nice compared to those 27" pieces of crap that I often have to squint to watch. Look around.....this is 2011 not 1980. | |
| Glen Wolf | 5/7/11 |
| These people screwed me and were rude to me. They basically stole my 55$ application fee and cancelled my membership. They told me I had to renew it, or actually start again. They suck. | |
| Jill | 5/8/11 |
| Your district manager Lance Yates is God send! I have been trying to resolve a issue with my personal training for months now. I ran into Lance at your La Habra location and he helped me solve my problem immediatlely. You need more people like Lance in your company. | |
| shoy | 5/9/11 |
| I AM A MEMBER OF LA FITNESS AT SO LAKE MT ZION AND HAVE BEEN FOR O/A 10 YEARS. THE SITUATION IN THE WOMENS LOCKER ROOM IS DEPLORABLE. THE TOILETS ARE NEVER CLEAN WITH A BRUSH THE CUSTODIAN PUTS DISFECTANT IN THE BOWL AND FLUSHES IT. THE LADY WHO CLEANS THE LADY'S ROOM IS RUDE. WE WERE IN THE SAUNA AND SHE CAME IN AND SAID, I NEED TO CLEAN THE LOCKER ROOM. I ASKED WHY ISN'T THERE A SCHEDULED TIME, "SHE SAYS YOU KNOW I COME TO WORK AT 0700" RUDE. I THINK A TIME SHOULD BE SCHEDULED. MANY MORNINGS THERE IS NO TOILET PAPER OR TISSUE. IF YOU HAVE TO GO TO WORK YOU SHOULD BE ABLE TO WORK AROUND THE REPAIRS OR CLEANING. WHEN YOU MENTION ANY SITUATION TO THE SUPERVISOR HE LISTENS AND SAYS NOTHING. SINCE I STARTED THAT GYM ITS BEEN GOING DOWN MANY OF THE LOCKERS ARE BROKEN AND HAVEN BROKEN FOR SIX MONTHS. WHAT ARE THEY DOING WITH THE DUES? THE MOMENT I CAN FIND A GYM WITH A SAUNA LA IS HISTORY. THERE IS NO ONE TO COMPLAIN TO. WHAT ARE YOU GOING TO DO ABOUT ABOUT IT? IF THE WORKERS (SOME) ARE REPORTING TO WORK SLEEPY AND WITH AN ATTITUDE MAYBE THEY TAKE A MESSAGE FROM (TRUETTS/CHIC FILET) HAVE YOU EVER BEEN THERE THE PEOPLE HAS THE BEST ATTITUDE I HAVE SEEN ANYWHERE. TIMES ARE HARD PEOPLE ARE LOSING THEIR JOBS. HOW LONG DO YOU THINK PEOPLE WILL BE PUTTING UP WITH SUCH RUDENESS AND UNHEALTHY SITUATION. | |
| Marlon | 5/10/11 |
| Poor customer service at 2600 Cnon springs pky moreno valley ca 92507,the so csr/personal trainers are clueless they know not to call my job they did it, they call my residence after 900pm this is unethical.we joined open contract in Feb 2011 now keshawn comes up with some difeerent views, he wants a credit card on file after we have been paying on a monthly bases.They talk to people like they are a child.They are out of proportion they think by completing an online course make they swell headed! Also been constantly harrassed with phone calls. | |
| York, PA Robbery Victim | 5/10/11 |
| Another story about lack of security in the LA Fitness York, PA location. The only thing worst than being a robbery victim is then dealing with LA Fitness management on their security breakdown. It is clear LA Fitness believes these robberies are simply part of doing business and "too bad" for you if their breakdown in security makes you a victim. Conversations with the police during the robbery report revealed this security breakdown at LA Fitness is routine. In fact it is my understanding these robberies are rarely solved. Given the high probability of success at robbing LA Fitness members creates the environment comfortable to these simple minded thugs. This begs the obvious question, how can simple minded thugs routinely rob LA Fitness members? Simple answer - LA Fitness lacks a commitment to providing a safe environment for their members. Beware of LA Fitness!! | |
| Help | 5/5/11 |
| Glendora, Califonia has one of the worst place's I have ever worked out. Free weight's are totally trashed, Tread mills mostly all are broken, swiming pool is green, Bike's are all broken, so many item's to list I give up....3 membership's will be removed from this company because of BAD MANAGEMENT. | |
| KAGE MCGUIRE | 4/27/11 |
| If you deal with LA Fitness you had better record every conversation. Lying is the corporate motto and their only way to do business. If the salesman or managers mouth is moving they are lying. They have deducted unauthorized fees for almost a year and every time I talk to them they say it is resolved and there will be no more fees. They also refuse to credit my credit card for those unauthorized fees. This company does not care about customer service or their reputation. Apparently there are so many SUCKERS they can still make money....Oh excuse me Steal Your Money.. Kage McGuire Duncanville, Texas | |
| anotherconfidence building story: keep watch on your account when you "Fre | 4/29/11 |
| I have been a member of LA Fitness here in Oregon since 2006. I have used the facilities a total of under 50 timesembarrassingly enough. in December 2010, i put my single membership account on hold or "Freeze Membership" as they designate it. i did this because i knew i would not be using the facilities for a few months. Having one's account frozen also brings the monthly charge down to $10 a month, until you go back in and unfreeze your account. Knowing this in advance, i walked into my nearby LA Fitness and asked the gentleman behind the counter to freeze my account until further notice. i gave him my membership card, he swiped it in front of me, made the changes via computer right in front of me, and said "you're all set Mr. x, your account is now frozen, but kwon that the lower freeze price will not take effect until the next month." "Great and thanks!" i said, thinking nothing of anything but a successful transaction. it was clear, concise, and took but couple minutes. There was no ambiguity, vague questions exchanged. In checking my financial statements, I noticed this April that I have been getting charged the full amount. I immediately called the LA Fitness down the roadthe same location I had activated the membership freeze. The first person i spoke to said, sir, we have no record or indication whatsoever that you requested your account to be frozen. When you requested that your account be put on freeze, did you request that a confirmation be e-mailed to you?" i said no, why should i have to request confirmation on any such transaction? She replied: "Since it has been several months, we cant help you. I called back rather frustrated, but polite and composed. I spoke to another gal that had obviously been advised by the last person I talked to; I could tell by the tone and direction of the conversationsame answer. I requested politely, to have a manager contact me. And she confirmed that she would: yes, Ill have a manager contact you Mr. x Of course I havent heard from anyone at LA Fitness. So what does this tell me? Two separate instances where I was told by LA Fitness employees that something was done or would be done and neither were. Shame on me for: 1. Not keeping tabs on my checking account to see how much they were charging every month 2. Not getting the names in both instances of the employees I interacted with 3. Not closing my account sooner, as I am about to. I do find it odd how on this website, how many users are rather disappointed, sporting a low star rating. Could it all be biased and untrue, at an attempt for the competition to make LA Fitness look bad? Perhaps, but I know for one, what youre reading here is exact, honest and clear. Watch your banking statements for LA Fitness always, especially if you put your account on freeze! | |
| shocked member | 5/2/11 |
| Fontana L A Fitness there is an African American who has set up a barber shop in the mens locker room. Is this legal? Should I send A picture to the corporate HDQ, I wounder if the health dept would have somthing to say about this.does this guy have A lic. maybe I should talk to the lic board.Somthing Is really wrong with this picture.Would the manager stop him when I camplained. NO But the asst manager said it up to the manager that he makes the rules.Wow Maybe he can give me a free membership. Well stay tune he will prob be there this sat morn if you would like a hair cut. Well I think its time to find a different gym. | |
| This is the worst scam ever!! | 5/2/11 |
| I have been a member of LA Fitness for 2 years. I have been inside the place TWICE. Not for any other reason in that my situation dictated it. Shortly after signing up with the Ballard, WA LA Fitness (I only signed up to use their pool at home) I was transferred to a different military base. I am now 97 miles from the closest LA Fitness. I immediately explained my situation and they said that was fine and that they were VERY accomidating to the military. I just had to fax the corporate office stating that I wanted to cancel my membership. I send in a fax and think all is set. A short time later I lose my wallet and had to cancel the credit cards. A few months go by and I get a collection letter stating that I owed money to LA Fitness. I was of course furious. So I call back and they state they never recieved the fax. How convenient. I was NOT allowed to send in another fax because my account was past due now. So in order to cancel the account I had to pay my past due amount and then send in another fax. This time I was pissed, but more wise to the situation. I not only printed the letter on Navy letterhead BUT I faxed it from the JAG's office along with my deployment orders. Figured that would catch their attention. Nope. 13 months later I come back from Afghanistan and I have been charged 65 dollars a month for every month I was in Afghanistan. 845 dollars down the drain. And guess what? When I called just now...yup...cant cancel my membership until I pay this months AND SEND IN ANOTHER DAMNED FAX! bullsh!T | |
| Angie M. | 5/3/11 |
| I wish I had read these reviews before signing up! Unfortunately I had not and as a result I was ripped off as well! These people are crooks! They will literally lie to your face about the terms and conditions just to get you to sign up. I asked the question about if I should cancel my membership would I be refunded. At the time, the answer was yes. After following what I thought to be the right procedures, and following up, all of a sudden I find out that it was "not policy." So either the sales people that they have working are clueless or the shadiness starts at the top... I think it's both! To make matters worse, I was hit on by the sales rep (that should have been my first red flag to run) This has been a horrible experience... I hope you all don't/didn't make the same mistake as I did... | |
| brandon | 5/3/11 |
| la fitness has the worst customer service... never calls back rips people off random charges la fitness should be closed 24 fitness should open more locations | |
| | 5/4/11 |
| LA Fitness Manager in Arlington Tx said he dont care about people in the military they are no different than anyone else and therefore they dont give discounts | |
| Took $1200 out of my account | 4/25/11 |
| These idiots took 1200 dollars out of my acount 4 days ago there was supposed to one transaction of $200 but they decided to put it through 6 times and now they wont return my calls or put the money back in my account. These are the most un profesional people i have everdealt with in my entire life. Do not sign up here one way or another you will get SCREWED | |
| karlene | 4/25/11 |
| I do feel that physical fitness is important. But i would never ever recommend this place . They are about to build another one on Old national great so they can continue to rob people . But i could cut and paste at least 5 of the reviews that i have read so far just on page 1. The person Joe at camp creek who signed me up at a high school health fair straight lied and then called me a liar. He never informed me of the 10 day trail. the children's area is not suitable for my child also the steam room is not clean looking ,it is not at all inviting, La fitness and banks must have a scam going because I called my bank to stop payment and they told me i couldn't. can you believe it. I am so upset . I have just paid over 100 for one bad day at a gym.The womens bathroom lockers look good but did not feel or smell clean.Not at all happy with la Fitness poor customer service. Never ever sign up for anything on the spot. please please do your research. we must stop these companies from ripping us off especially la fitness . | |
| Anthony | 4/11/11 |
| Your district manager Brent Lee, needs behavorial management control, before LA Fitnes gets sued BIG TIME! Not only will I not endorse LA Fitness, But it won't be long before Chapter 11 comes along! | |
| Maria | 4/11/11 |
| as a reservist in the United States Navy joining a gym requires asking what their policy when someone deploys. The answer was perfect...all they needed was to see my military orders. We freeze your account. I was so happy with the response they were even able to sell me on their personal training package for a year.I am currently deployed in Iraq, my account was frozen until recently and then i noticed they started charging me for the past two months. What did I do? I called and spoke with a manager. Their response: we will fix it,freeze it and refund it and they wanted to know if it was possible to call me back. I replied with, well not unless you have a DSN line but you can email me. Sure, not a problem they say..... My email: Receipt For Membership Cancellation Todays date: 4/11/2011 Customer #: xxxxxx Membership Barcode #: xxxxx Member Name: xxxx Dues: $32.99 Final Billing Date: 4/11/2011 This confirms cancellation of your membership. This membership will expire on 4/11/2011. If you have any questions regarding this notice, please call your local club during normal business hours. Thank you for choosing LA Fitness. | |
| Halee | 4/11/11 |
| What a joke!! Charged me the wrong amount & the people including managers were so rude & didnt give a shit...Canceled my membership | |
| Kennan | 4/12/11 |
| I am a member of the Everett, WA gym. When one of the paper towel holders in the women's bathroom came off the wall, I asked the manager when it would be replaced. I was told "Never," since the members were using too many paper towels and by removing dispensers, LA Fitness hoped to cut down. Subsequently, a second paper towel holder disapperaed from the other area of the bathroom. Now, those of us who go early in the morning, have no paper towels. And their "Club Pride" is a joke. The trainers never stop to pick up the gym, in fact leaving disorder wherever they go. They leave equipment on the floor and never clean anything after it's used by their trainees. When they're not training someone, they stand around and talk to each other or play games on their phones. On Sundays, they're in Kids Club watching sports. While the LA Fitness Network advertises all sorts of wonderful things, don't come to the EVerett club expecting to find them. No juice bar, no referees, no tennis, no trainers ready to teach you how to use equipment, no anything. And the music is so bad, it must be put together by someone who is tone deaf. Stay away! | |
| Miss Donna | 4/21/11 |
| I joined LA Fitness in Lansing, IL in 2009. The gym had decent equipment at the time but I later noticed that machines would be down for prolonged periods of time before any repairs were made. Considering the fact that LA Fitness is the most expensive health club on the market, you would think that a towel would be included with the price but that's an additional charge. The staff must be trained at the Goodwill because they can't answer simple customer service questions. Anytime a member can't contact a customer service representative directly should always be a RED FLAG!!! Oh, and I failed to mention that I cancelled my membership and have not received my refund for the last payment that was deducted from my account. Maybe I should file a claim or perhaps we should file a class action based on the negative reviews that have been submitted. | |
| Jim Asin | 4/13/11 |
| LA fitness Everett, Wa, can't seem to keep paper towels stocked, both in dressing room and bathroom area empty. At least two in gym empty. On going problem. Spoke with most recent manager they go through them a lot, he wanted to tell me about budgets, had to tell him I did not care, just wanted paper towels. Emerald City Club just down the street after over 3 years here thinking about making the switch. | |
| Elizabeth | 4/13/11 |
| Have been a member of the Evanston IL facility since it opened. My main interest is the pool which is on the second floor. It is now mid April 2011 and the pool has been closed since late October of 2010, because it leaked on to the store below it. There have been many dates presented of when the pool would reopen, never happens. They have posted a sign at the front desk stating that there are additional repairs that need to be done and they have no ETA (must be a joke?) when it will open. This seems very deceitful. I have heard that there is a lawsuit going on regarding the pool leak and the pool will not re open, at least not at this location. Just admit you are never going to open the pool and move on. Google LA Fitness Corporate - 16 pages of hate comments they can't all be wrong! | |
| Margaret | 4/15/11 |
| The LA Fitness in Kent,WA is always running out of soap/sanitizer and paper towels in the bathrooms/locker rooms and gym. You tell the staff that there is no soap or towels and they just laugh and say " a shipment is coming in" how can you run out of soap and paper towels???? You go to the bathroom and then can't wash your hands so then you touch all the equipment and there is no hand sanitizer to use and you can't even wipe down the machines! Why do they even have staff working there? All they do is stand around talking and flirting with each other or talking on their cell phones. This is a major health hazard. | |
| Car stolen! | 4/16/11 |
| The location I frequent is in Dunwoody GA, a relatively upscale neighborhood. My car was stolen from their parking lot last weekend, and the staff didn't do a thing about it. They were very apathetic and acted as though it was no big deal-- as if it was a regular occurence and that I shouldn't be surprised. This company has significantly reduced their standards, and it's a shame. The clientele that they've allowed in is despicable; it's obvious that most of them are not members. When I commented on this change in quality of their weekend visitors, they nonchalantly told me that they know it's a problem but that there's nothing they can do. BULLSHIT. It's called applying the rules, getting authorities involved when necessary, and closely monitoring people who come in and slide their swipe card and those who don't. Today I found out that someone used my swipe card to get into the gym last Monday morning around 11:45. Interestingly enough, it wasn't me. I only work out at this location on the weekends. Clearly the attendant working on Monday morning wasn't paying attention to the picture that pops up on their computer screen. If they had been paying attention, they would have realized that the person swiping my card wasn't me! I would not recommend this gym to anyone. It's going downhill fast, and all they're worried about is signing on and taking advantage of new members. Pay the extra money and join a quality gym! | |
| Carol | 4/17/11 |
| I am a member of the gymn in Bonita Springs Florida since it opened -I bought "the least expensive membership " pre opening--this was a joke as memberships have been much less. The gymn is very dirty and I have complained many times. I just returned from my sunday am workout--the mirrors are covered with hand prints equipment scattered every where--patrons work out with out towels and never clean the machines--staff does not care when I complain-It always needs to be vacumned--this gymn should be cleaned at the end of each day--staff are hanging out and in 4 years I have never seen any trainer pick up anything--I received 1 week guest passes when joining --each time I have a guest-they are given a hard time and after much discussion by me only allowed one day on a week pass. This gymn is poorly managed--not sure by who and staff does not care-- | |
| s. wong | 4/17/11 |
| Lance Yates, the Vice President of the Cerritos club, is the biggest jerk I have ever met. What a pompous you know what. Very abrasive. Not a great place for women. | |
| pissed off | 4/18/11 |
| I worked for this gym for a whole year. I cannot begin to tell you of all the shady practices and unruly conduct that goes in that company. My fitness manager is renown for groping female clients when working with them, clients are screwed out of money and are unable to take recourse to get there fee's reimbursed. Its terrible. Do not apply for or sign up for this gym! | |
| BULLLLLLL SHIIIIIITTTTTT | 4/18/11 |
| I am a college student and wanted a gym to attend for the summer time, since LA Fitness was right around the corner it was a great deal. When I signed a contract for the summer session, I asked for a personal trainer for the 3 months since I am a girl and really do not know the in's and out of a gym. This was granted for me and since the scanners were down I could not recieve my copy of the contract and will be mailed the following day. This item was never recieved, I was very un happy with the gym, the trainer cared more about looking at my ass and breast rather then help work me out. When i cancled my membership everything was fine but now almost 5 months later i'm getting money removed from my account. What the hell....LA Fitness I will see you in court. :) | |
| More than a litted ticked off... | 4/18/11 |
| LA Fitness is a complete RIPOFF!! I signed up for personal training and had to cancel my membership due to a move across the country. They would not cancel my training contract and I had to finish payment of $150 for the next 4 months. The manager of the LA Fitness training said that if I chose to rejoin those sessions would be available to me for use in the future. I've just found out that after the contract is up, any unused session simply disappear. DISHONEST, DISHONEST, DISHONEST! LA Fitness will NEVER see my business again. EVER. I've never seen a company try to take advantage of it's customers in the way that LA Fitness has. If you're considering getting a membership here -- DO NOT DO IT. I WILL be posting this message to Facebook, Twitter, and other social media sites. | |
| stacia safranek | 4/19/11 |
| this company is a scam and would not recommend anyone sign on the dotted line! they will take your money but you have to jump through hoops to cancel any contracts. this company lacks compassion and is not looking out for your best interest! | |
| donald | 4/20/11 |
| ask to see background checks on their trainers before you let them near your kids.... | |
| | 4/20/11 |
| Avoid LA fitness in Southfield, Mi.. My car was broken into in there parking lot and when i asked them what will they do since i was a member at their gym and it was on their property.. they said they didnt have cameras and did replace any property stolen.. FUCK LA FITNESS.. | |
| James Culnen | 4/8/11 |
| I have been a member of the Wayne LA Fitness for about 3 years now and in all that time they have not fixed the roof yet. My main reason for going is for racquetball and every time it rains or snows there are leaks on all five courts. Some of the courts are now warped and dangerous to play on. I would like to know when this is going to be fixed. My alternative is to go to another gym. I would appreciate it if someone would get back to me my e-mail address is jagx2x@optonline.net. | |
| Ruth Bubba | 4/7/11 |
| I belong to LA Fitness in Wayne, New Jersey and I love the gym. My favorite activity is our Zumba class, three times a week. Because we have the greatest Zumba Instructor, Regina, our classes are packed. As a result, the heat is dangerously high. My daughter is an arobics instructor in another gym in Wayne, New Jersey. I have attended Zumba classes in that gym as well. You cannot compare the classes but there are two large fans in the room and it makes the class much more comfortable. Our class would very much appreciate the addition of fans in our Zumba class. | |
| pd | 4/4/11 |
| Just pathetic..very poor service!!! | |
| Mary | 4/5/11 |
| To whom it may concern. Thank you for bringing your district manager Lance Yates back to Orange county! He makes a big difference in your fitness center and your employees. | |
| PISSED OFF TOO | 4/5/11 |
| THIS GYM SUCKS:THE SALES PEOPLE FOOLED ME INTO A IYR. CONTRACT WITH A TRAINER AFTER PAYING FOR A ONE YEAR MEMBERSHIP INFULL $525.00. NOW FOR TRAINING 2000.00 FOR THE YEAR TOTAL 2525.00. WHAT SADDED ME THE MOST IS THAT I JUST HAD A LIVER TRANSPLANT 9 MONTHS AGO . ALL I WANTED TO DO IS BETTER MY HEALTH. THATS WHAT I CALL BEING PISSED OFF. THANKS BUTT NO THANKS (SUNNY BOY ) OF PEMBROKE PINES YOU KNOW WHO YOU ARE.DOES YOUR MOTHER KNOW WHAT YOU DO EVERY DAY BY SREWING PEOPLE. REAL NICE GUY IS,NT HE. PS I HOPE EVERYBODY OUT THERE GETS THIS. | |
| Lake | 4/5/11 |
| This number does not work!!! Does anyone know how to contact these people? | |
| Maira | 4/5/11 |
| Do not join a training membership. They lock you in and it's difficult to get out. I left 3 voice messages for Alene (pronounced I-Leen) to explain I need my training membership canceled because I have moved to a location that there are none of their clubs. I have not received a call back and it's been over 3 weeks. Even if you freeze your membership, it pushes your membership end date to a further date. | |
| George | 4/6/11 |
| We nead a LA fitness around the metro zoo area on 137th AVE and 152 ST Miami Florida. | |
| saint zabaleta | 4/6/11 |
| I was wrongfully accused of training a person. I had been going to LA FITNESS for over eight years and never had a problem.i would like a apology and my membership reinstated. | |
| Laureen | 4/6/11 |
| There are no LA fitness centers in the area of 184 ST and 147 AVE Miami Florida, when are you going to have a location in this area? this area is very fast growing Publix Supermaket has already open in this exact area, this location and others araound are in desperate nead of a Gym. Please consider this location for an LA Fitness before Bally total fitness or 24 hour fitness from Shaquille Oneal decide to invest on this area. | |
| Jerrod | 4/4/11 |
| Thanks for having your district manager Lance Yates spend time in the Highland LA Fitness location last month. He was a breath of fresh air in the club and made my wife and I want to continue our membership. | |
| Please remove | 4/4/11 |
| Please remove the post on your eCorporateOffice website concerning LA Fitness dated 3/14/2011 that includes the name of one of our employees. The post is malicious and is a complete decimation of his character. I am sure that you can understand the shock and horror this employee is experiencing do to this being on your site. Thank you in advance for removing this hurtfull post as soon as possible. Thanks again | |
| Jordan | 3/31/11 |
| The womens facilities, workout areas and equipment were very clean and the staff very polite but.....the training staff need to be certified and consistent. None of the stars represent the trainer staff. | |
| Michelle Stoddard | 3/31/11 |
| I would not refer my dog to LA fitness. | |
| Tru Test | 3/31/11 |
| Mens Lockeroom constantly smells - LA Fitness Snellville,Georgia. I recently had a conversation with the lead team of LA fitness and advised them of smelly Mens lockeroom. I know that sometimes guys can get funky(especially if they do not bathe before or after working out) but the case at this LA fitness is unbearable and it is constant. The person at the front desk advised me that they were aware of the problem and sometime in the future the carpet was going to be cleaned. When I asked? He said he did not have a clue. I joined the club in July 2010 and noticed the funkyness but I thought it was going to go away. Unfortunately, the funk stays and management does not seem interested in fixing the problem with any urgency. | |
| Leann | 4/1/11 |
| It's a shame to watch your executives belittle your staff in front of others. I watched one of your area managers belittle an employee in front of others outside the Irvine location and was very disappointed. | |
| TS | 4/1/11 |
| Our club in Monroeville, PA obviously does not appreciate racquetball players business. We have players sitting outside of the court starring through the glass while watching kick-boxers stretch and do some exercise. La management says that if they have racquetball added to their fees, they can use the court for any thing they want. Seems like there is only 1 place to play racquetball, while you could play boxing anywhere in the gym. You decide. | |
| Sherry Hunter | 3/29/11 |
| I am a member of LA Fitness in Duncanville, TX very beatiful place; however the customer service is very poor. I fell in the area around the pool coming out of the restroom after water arobic exerise as I was coming out of the restroom. I was out for two weeks, ont one phone call was made as to my well being by my trainer or the manger. For two months the pool was not heated and we had to exercise in cold water and one day the water pump was in not working. With the number of members we have I feel that them could do better. Very unhappy customer, Sherry | |
| SanSan | 3/28/11 |
| The la Habra ca facility is absolutely disgusting. I usually go in the mornings and their restrooms are filthy. Never cleaned from the night prior. Unsanitary conditions, no hand sanitizer available in dispensers, trash all over the restroom floors, no sanitary liners for toilets! Spare yourself and stay away! All the employees sit on phones texting. No weights available, thrown all over! | |
| Nancy Norman | 3/28/11 |
| I would give five starts except for this: We in Hillsboro on IMbrie Dr. had a great Pilates Teacher named Kim. She also taught Kick Boxing right before she taught our class. Pilates class was very popular and full. Then after several years of her as our great teacher LA Fitness made a new rule: No teacher can teach back to back classes......So..Kim continued to teach Kick Boxing and we got another teacher named Kim that is NOT GOOD at all. The class is now lucky to have four people in it! This is really stupid and it drove some to find another gym...and a good Pilates class. | |
| E. Hanson | 3/28/11 |
| We were given several guest passes - good for one week free. We brought 2 guests in and they were told that it was good for one day only - and they would have to pay the rest of the week. Clearly we are not the only ones who have had this happen and no one seems to care! False advertising at the very least. | |
| Kristina Cooke | 3/27/11 |
| The actual club in Woodbridge, Va is a wonderful club. I have ran health clubs for years and worked at your club in Arlington, which was a nightmare for me and I tried to transfer, but received no help at all. I was charged 3 times starting with around 12-2010. I spoke with with Kristin several times and she was not friendly or helpful. My credit union refund 2 of my 3 overdrafts due to the unexplained, misc charges. My bank said it was the club's liability if it was there mistake, but they did refund 2 of the 3 $30 overdraft. I have spoken with Kristin and she said the bank should pay it. I suggested her speaking with the bank and believing in the fact that they would only 2 of the charges. I have tried to get with to her to do this, but she is never around and when I ever see her, she is only the phone or constantly having conf calls. I running a club know all about the conf calls, however it seems odd that whenever I'm there she has the call. She looks stressed out and unable to handle her job. She is no friendly to me. I need to have the 30.00 refunded to my credit union. I am out of work right now and have a medical condition which keeps my husband busy with copays and medication. I did not want to have to come to corp, but I felt I had to. Because of my background, I find myself racking weights and picking up paper off the floor. There is always papers left everywhere and no one seems to do a walk through. I love the club, however a club that new should always be spotless. Please give me a call or e-mail so I can find out how to get my refund and why it took her to refund the first 2 charges. It was about a month. I know everything there is to know about running a club and I think there should be a few changes with the front desk as well. Most do not greet and say have a great day/night on departure. My cell is 571-314-3242 or e-mail kristina.cooke51@gmail.com Thank you, Kristina | |
| It doesn't even matter | 3/25/11 |
| If it isn't obvious enough that every single comment is a piss poor one that maybe you would change something about the way you do things. I signed up for this membership because it was right across the street from my house and they had a kids club to watch my infant. They spoke fast and like they just knew exactly what I wanted. I was told that I could pick what workout method I liked best (never being to a gym facility outside of school I don't understand how contracts and such work with them) so I chose the one that worked for me. NOT BEING TOLD that the paper I was signing was for a personal trainer and that an option was to not have one I was tricked into signing up for a personal trainer at $200.00 a month NOT including my monthly membership and the kidz club. When I realized the situation I called right away and was told that it was "too bad" that I was locked into the year membership. LIVID I waited until I could afford it and cancelled the whole thing to find out TODAY that they STILL charged my bank account for the month after I had cancelled, which is how I found this page. I am trying to find a number to call and the number that this site has posted doesn't even work. This whole Fitness center is a joke and I have and always will tell everyone I know that very thing. | |
| Arabela | 3/17/11 |
| This is one of my worst expiriances that I ever had. I have been pushed to sign up for a personal trainer without explanation that I can cancel in 3 day. I have told Bryant that I would need to talk to my spouse to check. He offered me to call him, but I have told him that my husband is at work, he works at night and I cannot call him. I have sign up for a personal trainer under the impresion that I would be able to cancel if I am not satisfied with the service. So, on top of the monthy fee of $29.00 I a"deal" 3x a week with a personal trainier of $264.00. First, I have not been measured for 14 days because this expensive deal did not have a measuring tape. I kept asking and asking when its going to be done. Finally on the 25th I have been measured. Second, this trainer did not even tell me that he is going to be at this Dobson/Chandler gym only for the next two days. I have been tranfered to some other personal trainer that I had to fit to her schedule because she has a second job and does not fit with my schedule. I had to baunce with the other trainer when available. When I have asked to cancel they told me it needs to be in 50 miles from this current gym. I am moving to a different place from Chandler to Anthem that is more than 50 miles away. Today I just been told that there is a gym 15 miles away from my new zip code. It needs to be 25 miles away from the address. They keep makeing up differnt rulse all the time. Also, I have asked the front desk girl to make a copy of my new drivers license and she has been told by the manager that they don't copy machine. I know that they have made a copy of my old license when I was originally enrolling and it was not a problem. I would like to ask everyone who's not happy with this location in Chandler, Dobson/Warner to come out and reveal this on a TV so that everyone knows how they are dishonest with the people, just to get the money. If you need to cancel the regurla membership you need to mail it out some paper that they give you at the front desk and have a mail stamp pay by yourself. Now that I am going to cancel the regular $29.00 memebership they are not going to cancel the personal trainer. Please feel to email me if you would like to take this gym to the court. arabelapetrov@gmail.com I am going to bring 3TV and file a lawsuit against this gym. | |
| carmen | 3/18/11 |
| I loved l.a. fitness, for the longest it used to be the best. I worked out at the camp creek location. and the spin class at camp creek was incredible even though the bikes constantly broke. once i was on the bike spinning when the pedal snapped completely off and I have recieved several minor injuries from spinning on the bike. management does not care, and only pieces the bike together. the instructors don't even have proper microphones in order to run the class. Ive gone to classes that were cancelled on the spot because the instructor refused to yell over the music. needless to say new management came in, fired all the instructors simply because they catered to their clients and put new boring(bidable) ones in place. i can no longer work out there. the classes are not fun, and the new instructors have very little experience in ensuring that you enjoy your work outs. sue, spellman, nakiba, jo, iolla, elaine, i miss you all so much. | |
| Disgusted | 3/18/11 |
| I inquired about getting a trainer at LA Fitness to get back on track from being ill. I am a certified ISSA trainer myself and only needed some guidance and accountability without having to do the thinking. I was talked into 3 sessions per week as numbers were scribbled on a sheet of paper. Never was I told about the contract being one year long or was I told about the cancellation process. My first three sessions were a nightmare. The first one no one showed. the second one I was not in the schedule and the third was cancelled by the trainer. I attempted to cancel my contract within the first week but was told I was unable to do that and they would give me additional sessions on the back end at no charge. I have had aweful customer service since. I am now getting charged 15.00 per month to have a freeze on my account for the training sessions. I have attempted to call corporate but always get an invalid number message. This company does not run on integrity....it's a scam!!!! Do Not Use Their Services!!! | |
| karin | 3/19/11 |
| Why doesn't a major corporation have a phone number for the consumer to call? I tried to make a complaint with my local club and am not happy with the answer. I asked for corporate's number and was told to speak to the corporate rep on Monday. Does anyone have the number to LA Fitness corporate? | |
| damion | 3/20/11 |
| i was lied to. I came with money to purchase a membership and when i asked to tour and workout before the purchase, the young punk Zach at the Covington WA desk told me that impossible. So i called the Covington Washington La Fitness and asked to speak to a supervisor about how disrespected i was and they put me on the phone, with guess who? Zach. He once again told me he couldn't help and i asked for a manager. Zach said he was the manager and hung up on me. | |
| walking distance | 3/21/11 |
| The center of which we are a member of here in Florida is the same story as those before me.The mangement who work here are some of the rudest people I have ever met who have No people skills. The facility is filthy...not being cleaned!! When brought to their attention they simply said" You can go work out elsewhere!!" Really??? They didn't say that when they were wanting our money!! | |
| bev | 3/21/11 |
| Will today in toms river new jersey a A NEW LOW I took cyle at 7am boy what a joke the instructor had use using weighs and cyle at the sametime???????? she keep tell us how she was treated my the milater police over seas WHAT A JOKE we cyled backwards and i almost feel off my bike!!!!!!!!! then i took the 8:30 class step oh on we jump and ran and oh yes we used bands that one broke and hit the girl i was next to (IN THE FACE) then we played muiscal step what are we in first grade WHAT HAPPEN TO THE CLASSES I WILL NEVER GO BACK | |
| Pissed off Mom | 3/21/11 |
| Crap Gym. Twice I picked up my daughter from kids club after an hour and she was running around with the other kids with very obvious poop shooting up her back on the outside of her clothes. Just pure neglect. Dirty. They do not close down, or even take a moment to wipe things down when this happens. I excused it the first time, as I understand it gets busy, but the second time, and after further experience with the staff and observation, they'll stick 1 to 4 very tired looking and unenthusiastic looking young people in the kids area, they often huddle together, not paying attention, very loud/obnoxious/nasty gossip sessions, laying on tables. Another time they left my 1 year old solo in a corner with a box of markers while the attendants where deep in a conversation on the other side of the very large kids area. When I asked if the markers were non-toxic, all I got was a dumb founded look and a "why, was she putting them in her mouth?" When I finally had had enough (you can mess with me BUT YOU DO NOT MESS WITH MY CHILDREN!) I thought I would do the company a courtesy by calling the corporate number and telling them why I was canceling and what they could do better. I was polite and honest, but to my surprise, met with a very confrontational company "professional bully" who listened half heartedly, was extremely insensitive and basically through back in my face any snippet of information I gave him that he could use to defend the company and save the company money. Yes, I did ask for my last pre-paid month back, because at this point there no way in hell I was stepping foot back in this gym. After my son contracted pneumonia, getting a full understanding of they're cleaning policies and the neglect of my daughter; the very rude phone person did refund my kids club membership only...there are a few decent people working at the place, but the company as a whole needs a freaking makeover! Be forewarned....pay a little more and go elsewhere! | |
| Dave | 3/21/11 |
| They doubled billed me for two months, assured me the first time it happened that I would get credit for the extra billing. I never got the credit and then they did it a second time. That's $800 down the drain - it was for personal training. | |
| DO NOT JOIN BLOOMFIELD -ROUTE 3 GYM !!! | 3/22/11 |
| So where should I start.... The trainers are ridiculous! They walk around hitting on 12 year old little girls all day. 2-There is only one poor old cleaning lady in the entire gym !!! No wonder everything is so dirty and theres never any paper anywhere. In the sauna, people are allowed to talk on their cell phones and scream and yell. How the hell is that suppose to be relaxing ? The gym closes at a different hour everyday. And Sometimes they announce random times on the speaker so people can start leaving. Im so dissapointed . There are never any lockers available because people have their stuff in them without a lock. The employee's give people tour's with their sunglasses on ! I mean seriously how un-proffesional is that ! Theres deff too many people in that gym, There are never any clean cardio machines & the Smoothie station is horrible. | |
| don't sign up! | 3/22/11 |
| LA Fitness is the worst company ever! I go to the Everett, WA facility. They DO NOT care about their customers like they say they do. I felt tricked into signing up for personal training session. They "manager" guy of personal training told me that he was going to train me for the first couple of times and when I went to go to my first training session he totally ditched me so he can go and sweet talk other people into signing up. The facility at Everett has had a lot of complain about their Latin Heat class. the music sucks! it is techno music with a couple of spanish words. that's not latin music. when i went to go talk to the manager she told me that corporate office told her to stop bugging them about it because they are not going to change it and if they don't like it they can leave the gym. what happened to them caring about their customers? they don't give a______. word of advise....DO NOT SIGN UP WITH THEM!!!! | |
| C Ryan | 3/22/11 |
| My Mom, 76, joined the personal training and the same day decided to cancel her contract. She hadn't even given her down payment for the contract necessary for it to begin. When she tried to cancel the salesman strong armed her and repeatedly denied her requests. The consultants pressured her to provide personal medical information and literally had her shaking in their office. Clearly a situation where the elderly are taken advantage of. Do NOT join. | |
| another unhappy member | 3/22/11 |
| I was verablly abused by 2 of the trainers in Rockville Maryland in front of the staff for their false allegations. I am awaiting a response from corporate about the incident and will update this board if I do not get prompt resolution. The complaints listed above make me question why anyone would join... Additionally, one of the "trainers" I saw there recently was a doctor I recognized who had lost his medical license for running a "narcotics mill" practice. He was criminaly prosecuted! He also was an idiot of a trainer. Well, at least the facility is nice. | |
| phuong vu | 3/23/11 |
| It is reasonable LA fitness only enforces 2 hours for kid club, and it is the same at all health clubs that offer kid club with additional charge. Do you expect LA fitness to become childcare center? Do you expect to drop off your kids there for 4 to 5 hours so you can go shopping and run errands? They offer kid club service so that for two hours only because thats the maximum hours anyone would work out or spend at the gym. If there is no such service, it would be much more expensive for you to have someone to come over to watch your kids for 2 hours everyday so you can go work out. I can't believe people even complain about this, everyone knows and aware of this. Now onto the service at LA fitness, they are the most screwed up ever. First 1) I had a training membership and they kept talking me into renew my training membership after the first 6 months, I decided to renew my training membership because the trainer and I work well together and he is super nice so it's okay. I got two charges in one month for training services which means I have two training memberships, how stupid is that? they did not cancel the old membership which I was told it would be automatically canceled when I renew it. Took forever for them to solve my issues, like months, and I had to cancel my debit card to prevent them charging me more money. I was told my LA fitness club manager that once corporate takes my money, its hard to get it back. WTF!!!! After I was told that they fixed my issues, I gave them un updated credit card for my service. They never gave me back the charge they charged me extra for the first month. Few months later, I kept on receiving phone calls from LA fitness asking for money I owe them for the second training membership which I never used and thought that they fixed my issues. After many phone calls to explain, they finanally take away the charge that I never owed them in the beginning. My other serious issue is I refered a friend to sign up, and he mentioned my name when he signed up. I've been paying for my friend's membership for a whole damn year without realizing it because I never check my credit card statement. LA fitness called me to say my credit card is expired and they need an updated card, so I came in to work out and gave them my bank card, two later I checked on my credit card and my bank card, they charged me on my credit card, and also charged my credit card. I printed out statements from both and showed them, then they realized they have been making mistake to charge my credit card for my friend's membership for a whole damn year. WTF, I know that LA fitness can collect your money, but when it comes to return what they over charge me most likely it will take months of me bugging them to get my money back. I am about to call their HQ to bitch about it now. | |
| Positive and Easy! | 3/23/11 |
| I am so sorry to hear all the negative reviews! I called the corporate number 949-255-7200 and asked for my account to be put on a freeze. He waived the first two months and if I want to have more time I have to pre pay the 15.00 waive fee. It was that easy. My trainer Dwayne is amazing and so kind! I hurt my back not due to the training but due to me driving 9 hours a day. He understood and it was simple no problems..Call that number and someone will help you right away! | |
| mj | 3/24/11 |
| Totally disappointed! I bought for my husband 12 sessions with a trainer. FIrst of all just getting that was close to impossible. They wanted me to sign some silly monthly contract for the trainer. I said no, I just want 12 sessions. My husband is already member of the gym, why would he pay extra? It took me 45 minutes to get the man to accept my terms. Well my husband went and what did the trainer tell him? You must sign up for the monthly program. My husband said, let's get through this and we will talk later. Well this man berated him for 3 sessions! Instead of trying to maybe establish rapport or bond, no! Just kept telling him how he HAS to get the contract. My husband asked for a new trainer. This kid is better, but they know NOTHING about helping someone get fit. The reason I did this was so that my husband can get himself slowly back in shape. Start a routine and work out. He is in unbearable pain. As in he is in bed. As in he doesn't want to go back. Whatever happend to help someone get in shape, not beat it into him? | |
| Kim | 3/14/11 |
| Your district manager Lance Yates, needs behavorial management control, before LA Fitnes gets sued BIG TIME! Not only will I not endorse LA Fitness, But it won't be long before Chapter 11 comes along! | |
| | 3/15/11 |
| i will never grace the door of another la fitness,an hope nobody else cares to either if they are wise enough | |
| Daniel Carbage | 3/15/11 |
| I worked for LA Fitness in Kitchener, Ontario. I know what its like, they don't care about members or anyone in the place. It's all about money, getting the sales and that's about it. Even as an employee I was treated very poorly, and they even refused to pay me. For memberships, there are a lot of better gyms around, I work with goodlife fitness now, haven't had a problem yet. Stay away from LA Fitness. | |
| Dooley Martin | 3/15/11 |
| INDIANAPOLIS LA FITNESS SUCKS!!!!! YOU CAN NEVER GET ANYONE TO SAY THEY ARE A MANAGER. NO ONE. YOU CANNOT REACH BY PHONE OR ANY TIME OF DAY. SO IF YOU HAVE ANY ISSUES THERE IS NO ONE TO EVER SOLVE THEM. THEY DONT EVEN KNOW THEIR OWN POSTED RULES, I.E. NO CELL PHONES IN THE LOCKER ROOM. BEEN A MEMBER SINCE DAY 1. HATE IT HATE HATE IT AS SOON AS THEIR IS ANOTHER GYM BUILT NEARBY I WILL LEAVE AND I WILL ALSO TELL EVERYONE I KNOW NOT TO GO THERE. THE PLACE IS FILTY SOMETIMES WITH NO PAPER TOWELS. MOST DAYS THERE ARE AT LEAST 10 MACHINES IN THE PLACE THAT HAVE OUT OF ORDER SIGNS. THIS IS THE SOUTHPORT LA FITNESS.......IF SOMEONE IS A MANAGER THERE..WOULD YOU PLEASE STAND UP. DO NOT JOIN THIS GYM | |
| LA fitness Douglasville | 3/15/11 |
| First let me start with the GM steve thompson, he is absolutely the WORST, his attitude leaves something to be desired and not by humans, he sucks, he thinks he can run everything and everyone, none of the employee like him they all want to and have threatned to QUIT, he talks bad about the last GM openly, he disrespects the employee in front of us members, extremely unprofessional, the employees look very unhappy especially the sales folk, I like most of the front desk people PLEASE STOP CHANGING THEM< TRY AND KEEP THE ONES THERE, I love Pam i think thats her name she is awesome great personality and Lea she too awesome, I had the displeasure of speaking with steve he was rude short distracted and he holds meeting when we are there trying to sign up, Douglasville already has a bad rap with car breakins, pool unavailable alot,kids klub no cubbys for kids, bathroom lights out, other wise thats ok my kids love it. But steve thompson needs some sensativity training and how to talk to his employees and member training, why dont you just REPLACE HIM. sincerely unhappy but not leaving cause it's close surly you can fix these things easily by getting rid of steve | |
| Lawrence DuHaney | 3/16/11 |
| They tell you one thing and do something else. Their employee and spoke about the contract, I told them I would pay by check because I do not want anyone in my account due to previous theft from my account they said OK, this was for a one time usage. I noticed that I started to see other transactions, and calls to my cellular phone during work and weekends. I spoke with them several times about this it stopped for one day and then continued. Recently there was another transaction for $117.18 from my checking account which was unauthorized. I notified my bank about this now because this is the second one for the month and now wondering if I should notify the media so eveyone in the city should be aware of the fraudulent activities of the organization. I need my money back into my account just like they fraudulently took it out. I would not recommend the organization to anyone. | |
| STaylor | 3/16/11 |
| I should have checked this site before committing last year to memberships for my daughters and myself and also personal training for the girls. Now 1 year later I sent the form in to cancel the personal training for the girls and just as I expected they are claiming they didn't receive it in time. I am going to send another cancellation notice with a return receipt after delivery and the next time they hear from my it will be from my lawyer. Once you get beyond the glitter of the facility you will realize this is probably not the place to be. | |
| So angry | 3/16/11 |
| I truly wish that they had a choice above for 1/2 a star, because I have just run into the very same issue that dhidris (above) did. I was told on three separate occasions by three different people who worked there that I was going to be able to terminate my training sessions in March of this year (2011). I called and spoke with someone who upon explaining my situation basically told me that it is in the contract that if you freeze your training memberships three times that it extends the contract. So, because of this, they expect me to pay almost 1,000 dollars to a) either get out of the contract or b) just pay it without getting any sessions (of which I would like to terminate due to scheduling and trainer issues). When I asked the ever so (not) helpful person on the phone what would happen if I ended my regular membership he told me that it is a separate contract and I would still be billed for training sessions (that I don't want). He also helpfully added that I would just continue to receive calls for the money I owed and that "some ownership of reading and understanding the contract" should have been made on my part. Rather than telling him what I really thought of his suggestion, I mentioned that three separate people, in person, told me that I would be able to terminate this month. I am seriously considering freezing them from accessing my bank account until some resolution is made. Apparently they do not care if you remain a member as long as you pay the fees. | |
| So angry | 3/16/11 |
| I truly wish that they had a choice above for 1/2 a star, because I have just run into the very same issue that dhidris (abov | |
| Sid Devine | 3/17/11 |
| I used to be a member of Crunch Fitness and compared to Crunch, LA Fitness is WAY below par. The place is filthy. I have never seen a cleaning person there all day long and I have been there at all different times of the day during the week. Locker rooms are stuffy and stinky and sinks, toilets, drinking fountains and lockers are often broken for months(years). Restrooms smell very sewage-y and it's just dirty and rusty. At Crunch there were 2-3 people cleaning constantly and one women cleaned women's locker room and restroom continuously. I was never in there without her wiping, mopping, etc. Crunch had hair dryers, mouthwash with little cups, qtips,cotton balls,kleenex dispensers - LA fitness has NOTHING except paper towels and TP. I change at work and try NEVER to enter the locker rooms. Crunch cleaners were constantly cleaning the drinking fountains and equipment. LA fitness - never that I have seen. LA Fitness is so crowded I had to change my hours at work to 7-4 to get to a 4:30 class you could actually get in and you actually can get on some cardio at that time. Floor mats for the class room are wimpy, stinky and ripped. Floor mats in the rest of the gym are good but never enough room to get on them. I have asked for more free weights out in the gym area numerous times but my pleas are ignored. there are NEVER enough free weights, discs,steps, mats out there. There are usually enought in the class room if you are there by 4:30 pm. Many classes are instructed by people that are clueless and VERY lacking in real lifelong training. Sure they might have some little 20 hr certificate but I worry about older people and newbies and lack of instructions for safety. Overall - find somewhere else if you geographically possible can! | |
| Michelle G | 3/13/11 |
| Don't even get me started on the awful experience that is LA Fitness. I am so livid but feel I must put my story to tell others and hope they never join this terrible gym. I went to cancel my membership in October 2010 because the people at the Kids Klub treated me terribly. My daughter (10 months old at the time) always needs a few minutes of screaming when I drop her off -- babysitter, daycare, etc... and then she is fine. I told them this. I dropped her off, went to change into my workout clothes, and within 5 minutes they were telling me I needed to get her. They made me mail in forms to cancel, which the office mysteriously never received. They also claimed that the computer system never showed that I had those forms printed out. I finally got the membership canceled on February 11, 2011 and received the proper cancellation emails. On February 14, 2011, my credit card was charged $54 which is $14 more than my normal membership would have been including the kids klub. I was also charged THREE $34 insufficient fund fees from my bank since the balance didn't have that much in there. I'm now fighting with them to get the money refunded which they have told me 3 times they would do. They still have yet to do this a MONTH later! I am so livid. I will be filing a complaint with the better business bureau and anywhere else I can. This gym is a ripoff and should be shut down! | |
| Doris Curran | 3/12/11 |
| This is about your facility at 7640 W. Thomas Rd., PHOENIX, AZ 85033. I have been a member for many years and mainly use the pool because I am a swimmer. The pool maintenance is unacceptable for the following reasons: Apparently, the pool heater needs replacement, and more often than not I cannot use the pool because it is too cold or too hot for workouts. This problem has been ongoing over many years, and staff seems to tell a different story to appease the customer every time. The pool itself is filthy and needs a good regular cleaning and sterilization (the pool bottom has brown streaks along the lanes on the pool floor, the pool edges/deck are grimey and one can find the occasional chewing gum stuck into the grout. The mats that have recently put around the deck walking area cannot seem to be kept in place and could cause someone to trip. The pH balance does not seem to be maintained at an acceptable level (yesterday the pool looked like dirty dishwashing water and literally smelled foul). The Jacuzzi was literally green and was roped off. The ladies' shower rooms leave to be desired in terms of cleanliness, and the ladies' changing rooms have long needed complete revamping, e.g. broken locker doors, broken electric outlets, etc. The carpeting leading into the changing rooms smelled awful, but lately this has subsided since they turned up the A/C higher - I suppose to subdue the smell? These carpets are filthy and a health hazard and need to be replaced! Occasionally, this facility has a manager on board that will listen to complaints and try to do the best they can with what they apparently have to work with (not a lot of money or cooperation from 'above'?), but the communication to the front desk seems to be zero or the clerk is lying. They tend to claim they are not aware or don't know what is going on, etc. I hope you will be making an effort to get to the bottom of these problems and keep your bottom line down the road in mind as you address these problems in a speedy fashion. I am sure many people cancel their membership because of these unaddressed conditions. I trust you will look into this matter and do your utmost to bring this facility up to acceptable health and hygiene standards very soon. Feedback on the progress of this endeavor would be appreciated. Thank you. Please do so at canine09@gmail.com. | |
| Allyson | 3/11/11 |
| $350 to UPGRADE to a multiclub plan...are you kidding me??? I wasn't able to upgrade my single club family plan to a multiclub plan. Originally I was told when I signed up I could upgrade, no problem. There was no mechanism in the LAF computer (contract) for my account to upgrade and multiple 'notes' to&from different clubs to corporate returned 'unable to do anything' Only way to upgrade was to cancel membership and re-sign up. This meant sacrificing the last months dues ($65) with an extra months payment because it takes a month to process cancellation (+$65) Pay the sign-up fee ($99) and pay a new first and last months dues for two people ($29.99 times 4 = $120). Upgrade = $350. Outright criminal if you ask me, The sales person lied to get the sale, and from my experience, corporate blames everything on local personel and the turn-over is outrageous...but that's a different problem. | |
| Donna-Jean Baker | 3/11/11 |
| Saint Lucie West La Fitness are very very rude and I called to see about cancelling my account and they asked why and I told them my husband would like to join me and we can't afford to pay another 40.00 and she said let me have the manager call you back never did and I have called on 4 different occasions never to be called back so guess what now I am filling out the paper work to cancel after being a member for nearly 2 years and paying for 2 years and maybe have gone 18 times! There loss! | |
| Jena | 3/7/11 |
| LA Fitness is a joke. My trainer was super nice, however the sales/customer service is NOT. They do not tell you everything up front, and now I am being billed almost 3 hundred a month for something I cannot use, and have told them to drop me from several times. They avoid your calls, and are rude overall. They took my money after I told them i want out, and now my rent and phonebill wont go through, and the guy has YET to answer my calls after a week. | |
| jim ballor | 3/8/11 |
| Just went to Pure Fitness is Chandler Arizona (owned by LA fitness) for my free one hour so-called "Trainer" session with Paul one of the trainers there. He took me through some stupid lunge exercises - then proceeded to try to sell me a training session - I said I don't have the money dude. He kept up the sales assault on me - my girlfriend walked up to our conversation (she was scheduled for his free trainer session right after mine. She watched as this no-neck goon proceeded to embarass, and basically harass me in front of her. I returned fire on him and his boss on how pathetic they were to do this, even as I told Paul to back the heck off - I finally became fed up and demanded my $300 back for my girlfriend's and my membership fees, The manager Chris sat us down and apologized for the trainer's behavior - but never offered us a free month or anything for doing this to us. AS we were talking with the manager, the goon came into his office and started on us again. I am furious with Pure Fitness/LA Fitness. What a bunch of losers (LA Fitness) to train these idiots to assault new customers like this -no wonder so many people quit working out so quickly at these gyms!!!!! | |
| jim | 3/8/11 |
| This place sucks!! They sales assaulted me and my girlfriend when we came in for our "free Trainer" one hour session. We thought we were going to be shown what machines we should be using to achieve our desired results - instead had an embarrassing fight with the trainer goon who was trying to sell us a trainer package. I almost had to get up and punch my way out of this sit down meeting - very strange and extremely awkward experience. The manager told us they have had a few episodes with this guy (Paul in Chandler, AZ Pure Fitness) that same day! We thought the manager would have given us a free month for what this idiot did to us - in front of the manager no less!! Nothing exept sorry for that??? What a bunch of losers | |
| Steve Savage | 3/8/11 |
| The LA Fitness in Frisco, TX has really become a dissapointment. They now play loud offensive rap music All night. They replaced Fox News with the radical CNN. The staff never enforces re-racking the weights. Weights and trash are scattered throughout the gym. I have to leave an otherwise nice facility because of poor management. | |
| john | 3/8/11 |
| As far as the gym floor it seems to be keep up with as far as trash, but the weights are left all over the floors never in the proper area. the locker room is another subject. i have been going to 2 of the la fitness gyms in the north jersey area, both have the same conditions. VERY unclean, garbage all over the floors and trash cans over flowing. the unsetting part is that both gyms are very new (less then 2 yrs old) if this is how the management handles these facilities now what are we as member are we to expect in the future. | |
| | 3/9/11 |
| I had a fitness trainer in Stamford Ct who seemed like a great guy. When I was shown the equipment, etc. he was a little inappropriate with me. I was terribly uncomfortable and did not end up joining that gym. I would be aware of the man at LA Fitness in the personal training in Stamford CT. He is tall, dark and handsome, but a little creepy. | |
| Jack | 3/9/11 |
| Joined the Clifton NJ gym 3 months ago. Since that time, there have been ongoing problems with maintenance, cleanliness, and an overall slovenly attitude by management. The pool and spa are poorly maintained, and dirty with varying levels of chlorine in the pool. The spa has been operational only a couple of days in the 3 months. Toilets are regularly clogged by idiots throwing toilet paper in the urinals, not enough trash receptacles, and an ongoing lack of paper towels. Management seems to be oblivious to these problems. What's needed is some adult management better clean up, and anew attitude. | |
| Complete Bullsh** | 3/9/11 |
| What a joke!!!!! you guys have STOLEN money from me!! I DO NOT RECOMMEND!!!!!!!!!!! | |
| Jennifer | 3/10/11 |
| Lousy cancellation policy even if done as they wish. You need a printer, computer, stamps and have to do it within 24 hours. Horrible, will be telling other not to join this chain of clubs. As I see, others feel the same. | |
| Nina | 3/10/11 |
| I wish there was a better fitness near me. So LA fitness in Stamford will realize how bad they are and improve the service. Here are what LA fitness in Stamford offered: 1. The sale manager/sale team drove my 2 friend away from being pushy, annoying & BS. I have 2 friends that were under my VIP list and were going to be my workout partner but not anymore since then! 2.The classes ALWAYS CANCEL! The staff has no idea and don't even care to let the member know till we push them to find out!(The staffs just busy flirting and chatting) This is all time upset the member who drive so far and knowing that the class is being canceled! 3.The sauna temperature is sick. They stated clearly in the front room that the temp in the room is 180F but they never be! I have to often come down to the counter to tell them. You should know that the sauna temperature should be right to kill all bac. How could you not control that? 4. The instructor of some class is so rude! Making fun the girl in the class, moreover, still brought the story to tell to another class! What's wrong with that instructor? How come not inviting, encourage people to come exercise but drive them away? She only has her mouth but not a brain. I feel so bad for that girl. She must be embarrassing and probably never came back again! I urge any fitness company find this opportunity and make the better service so this Sh...can be gone! | |
| shifty maloy | 3/5/11 |
| to whom it may concern........please maintenance your gyms ie clean and make sure equipment is working properly / plumbing also water is usually to cold went in the pool and was affraid id get eatin by the polar bear floating on an iceberg in the pool yeah it was that cold...went to gym had to walk through sewage (water with piss and shit mixed in it)in mens bathroom at the anaheim hill gym that was fun im a plumber i know whats in it........bad stuff....my sister and her daughter got thrown out of the pool so that the fat ladys could do their barnyard animal interpetaion of pig swan lake during water aerobics class.......your yorba linda gym we stoped going there because jacuzi was always on the blink and .....one day a gentalmen went into the steam room and the room was maxed out so hot that it would burn you with 3rd degree burns...the man went and told the employees and they did nothing .....?????????/what kinda fucktards do you have as employees........get it together you phillesteens shifty maloy over and out....ps still like the gym though you fucktards..... | |
| Richard | 3/7/11 |
| We can't get in on Sat and Sunday. No one shows up. 100 people every saturday left waiting at the door. Broken water facets, broken stair ,masters, old ripped workout benches, carpet stains, paint coming off walls. All they are pushing is NEW SUBSCRIBERS. What about their loyal sunscribers. 18 years Chino Hills, CA. | |
| LaKeesha Murray | 3/2/11 |
| Hello I am writing because I am truly unhappy today. I am writing because I am displeased with the behaviors of your staff. I started my membership because my husband conveienced me to join. I joined under the memebrship of my husband. I stopped going and my husband said he cancelled my memebership in April 2010 because I stopped attending. I asked him the other day what I would need to do to start my membership up because my life has lightened up so I have the time and the money. I called LA Fitness today and was told that they changed my memebership and took me off my husband's memebership and added me a membership for myself like I started the membership. I have not signed no documents or nothing but they added me and put me on a membership for myself and then charged me without my knowledge. I have never received any bills and neither did my husband. A couple months ago I started receiving rude phone calls from LA Fitness and I kept telling the guy I was under my husband's membership and that I did not know why he was calling me. I talked to my husband and he called LA Fitness and told the guy that the insurance was cancelled. I thought it was handled but obviously not if they took me off my husband's membership and put me in individually. How can they do this without my knowledge???????????????. I need assistance with this matter or I will get my lawyers involved and they can take care of this matter.Also I did not give them my new cell phone number so they must have gotten my number off of my home phone number, I do not know how they got the number but the guy was rude. Thank you for your time, LaKeesha Murray (484) 375-3187 | |
| Loyd Ritchson | 3/2/11 |
| My problem is not with the Gym I use the one in Denton great place and am still a member. However do not use there Trainning services. I paid a one year contract for a personal trainner. I used it for over a year. when I went to cancel it I was told I had to submit it in writing to the corp office.. I know with technolegy the way it is today they could have canceled my traiining right then with the stroke of a computer key. So I submitted my cancelation in righting in the mail. I had the letter over nighted and with signature required to make sure they got it. $20.00 for postage Just to have them pull the trainning fee out of my account the following month. do not use this service.. It is difficult to cancel and the trainners have their own agenda and will not listen to what you want and what your goals are. And I call the number given and can not get an answer. | |
| contacting LA Fitness | 3/2/11 |
| I have been trying to contact LA Fitness corperat office the number at the top of this screen does not work.. I have not been able to find a number for my complaint. All I want is them to stop taking money out of my account.. I have canceled my trainning memership at the gym and by mail overnighted mail, They are still taking money out of my account thats stealing stop it.. | |
| Dory Dubrofsky MAR2011 | 3/2/11 |
| LA FITNESS in Broward County, FL - Sawgrass & Sunrise locations (not sure about other locations). TOO WARM!!! Numerous complaints/calls to the front desk & corporate from many members - ".... thermostat on green energy saving mode 74 degrees...". More like CHEAP mode, this is not an office building! We pay to work out in a comfortable environment. It's very stuffy upon entering 1st thing in the morning & funky in the afternoon. When we joined it was cooler, now, as of JAN 2011, they're keeping it too warm, not what we signed up for. One works out harder if it's cooler. Also the Spin bikes are in very poor shape. Just for starters..... | |
| Stay Away!!! | 3/3/11 |
| I joined LA Fitness in 2009 and was wondering why the employees at my office were cancelling their memberships. They said it was too crowded and they didn't like it, plus the gym at our office building was cheaper. I was joining due to the locations being close to home and my new job. However, I am so SICK and TIRED of being harrassed by the so called trainers everytime I walk in the door and leave. They act like MaryKay sales people. "What are you working on today". "When are you coming back"...Get the Hell out of my face and ask the people who are overweight and need your assistance. I was told that the overweight people feel like they are harrassing them, so they don't ask them. I am a size 4, how much smaller would you like for me to be. I worked out with one of the trainers just so he could shut up. I left there with my shoulders bleeding from the metal bar of the hand weights that were extremely too heavy. He was trying to impress the people that were watching us. He never asked me what were my weight goals, if I had any injuries and needed to wear a brace or anything. I wear a brace for my knee from a car accident that I had. He never asked. He didn't ask me what was my nutrition diet, etc...They suck!!! After working long days at work and at night, one doesn't want to be asked every day at a gym, what are they working on. I just want to relax. Due to the cost of LA Fitness, it really pays to go to a higher priced gym or club for a peaceful mind and workout. | |
| Erin Crosby | 3/3/11 |
| Was lied to from the beginning and hard-sold. Nobody told me that child-care was $15 extra a month, and a ton of other stuff. When I went back the next day, they made me a "deal" that my teenage sons could use the gym free as long as my husband and I were members. The "manager" who made the deal got fired the next day, and I cancelled my membership. Long story short, I quit, but somehow my ex is still a member even though the fees are drafted out of MY checking acct every month. This is the ultimate rip-off gym... Am going to have to pay an attorney to sort this all out! NEVER, EVER DO BUSINESS WITH THESE PEOPLE!!!!! | |
| TL | 3/4/11 |
| LA Fitness - Rowlett, Tx - Hot as Hell!! Someone is going to pass out from heat stroke in the aerobic room. It feels like the heat is on. This is especially true during Spring months when weather changes a lot. Even if it is 55 outside, it is hot as hell in this room with little circulation. After complaining about he consistant problem, I was told that the a/c and heat are controlled at another location. What does that even mean???? How about you have control of the air IN the room you are controlling??? | |
| Steve Yoder | 2/27/11 |
| The management of LA Fitness and their Fisco, Texas location are absolute crooks. I am now reqired to bring a legal action in civil claims court to recover additional amounts taken from my credit cart account that were unauthorized. DO NOT give them your credit card number, or allow them to set up for automatic billing. They can continue to withdraw payments even after termination. READ THE FINE PRINT IN YOUR CONTRACT! STAY AWAY! | |
| Boyd G. Bolte | 2/25/11 |
| I am a member in Allentown, PA where I get treat questionably. Your people produced a contract which I never signed. Now they are wasting my time telling me they are getting their facts straight before they do anything. Here are the facts. They insinuated that I understood and signed a contract for private training. The GM was supposed to call me yesterday but, instead he asked a subordinate to do it. That employee didn't contact me. His excuse is, well I told him to contact you. What leadership program did he attend? Apparently not the same one I did (USMC SGT "85"-"91"). I want a phone call. I don't want to hear any more lies and bogus information. i want to be treated like the good client that I am. Make believe I have skimpy shorts on with a skimpy top. That seems to get plenty of attention from employees. Boyd G. Bolte www.kanisensei.com AKA Nishimura, Kani | |
| Elizabeth | 2/25/11 |
| I have been with L.A. Fitness for a year now and I am seriously considering terminating my membership. They have extremely bad customer service, staff is not professional and lacks knowledge. Trainers eating Carl's Jr. on the gym floor, yes I did report it, but when I went to a different location I found the same thing. I am not satisfied with this gym and it's a very sad thing as a consumer, because this was my first "gym" experience. If you are looking for a gym to go to I wouldn't suggest l.a. fitness to any of my friends or family. | |
| Elizabeth | 2/25/11 |
| I have been with L.A. Fitness for a year now and I am seriously considering terminating my membership. They have extremely bad cus | |
| BEWARE!! | 2/25/11 |
| I was just diagnosed with a fungus I got at the LA FITNESS in Allentown, Pa! I am very lucky I realized what it was, and went to the doctor immediately. The manager just brushed me off, when I called to tell him. I know these issues can happen anywhere, but many have told them, including myself, on previous occassions when there was dried blood on the class room floor, for 4 weeks! Very sad that the employees took no responsibility for the safety of their members. | |
| Mike P. | 2/25/11 |
| If i had known what I know now I would have never joined LA Fitness I've been working out my whole life been to numerous gyms this is by far the worst gym I've ever been to, lies lies lies customer support what customer support try to cancel your membership it's like trying to pull teeth, try to get the corporate office can't even get the number the one listed you can't get thru take some advice find a different gym. | |
| John A Betancourt | 2/23/11 |
| Hi For 7 years I have been a member, at first with my wife and children, then a trainer disrespected my wife and she left with the kids. Yesterday I found a Racial yerk that told me in a very disgarceful manner that I could no have my gym bag with me, because people was stealing thinks. While I understand the point, what I don't understand is that she let others with their bags, people in cycling that use weights and basketball players that use the weight room and also her friends in the floor I quit my membership and have 30 more days, I have few witnesses that will check with me this unfair practice adn I will take your business to court. I workout at Alafaya Gym in orlando Florida. | |
| Bob/Glendale, Az | 2/24/11 |
| I have been reporting the same machine (one of my favorites) as having a missing spring. Ihave reported this same machine four times, to the same employee for over 4 months. They told me they had the spring and the guy was coming in that day and would fix it. That was a couple of months ago. I also got on a bike today and had to report it as broken and they came and got a number but did not put a sign on it. There was another machine with an "out of service" sign on it and my wife who also goes there told me of 2 or 3 other machines that were needing service. I used to see a guy in there probably every week or two maintaining these and never see him anymore. If you can't maintain your equipment, people will go elsewhere !! P.S. Just so you don't think I am just a complainer, nice job on the remodeling of this location earlier in the year. | |
| pak | 2/24/11 |
| I am satisfied with club itself. I enjoy working out. But I signed up for a personal trainer and could not afford it and when I tried to cancele it I was told I would have to pay 50%. I would have fallen for that, but in going through some other financial situations I learned that there is a law called the Fair Credit Billing Act of 2003 where you can not be billed for services that have not been rendered. It is against the law. So I am fighting the payment that LA Fitness just took out of my checking account. And plan to win as the are breaking the law. | |
| Tony | 2/22/11 |
| La fitness is not gym I inspect they r ripoffs there r better gyms u can join. They will take ur money even if u try to cancel they will still get in ur pocket | |
| | 2/22/11 |
| turnersville la fitness has the most outdated equipment i have ever seen. it is not kept up well at all. it is a real shit hole compared to the other ones in the area. the manager is so dam cheap with the supplies that they were handing out toilet paper to wipe there hands because they were waiting for the truck to bring the paper. how are we to sanatize the equipment by peeing on the equipment & let it air dry. i started to complain at the front desk but she already knew about the situation. i just said that this place is run by butt hole management. you can't even keep the instructors here to do the classes because you have closet cases working with the management. i can't wait to see the corporate big wigs come to see this place. they should just shut it down. this place should be condemned. all they care about is pushing the membership and taking the peoples money. | |
| Mike Rojas | 2/21/11 |
| LA Fitness in Peoria Arizona for the last two months has had twenty machines out of order and no repair or replacement has been made. Upstairs there is one life-cycle machine that works. This is a facility that replaces managers every month it seems and nothing is ever done.It seems as if once a manager suggest some repairs he is replaced. | |
| Dissapointed | 2/14/11 |
| I signed up for L.A. Fitness worked out for 3 months. I had got an injury to my hand which needed surgery so I asked them to freeze my gym membership till further notice. I took off 4 months. That whole entire time they were taking money from my account. They are not refunding it. They over drafted my bank account. I DO NOT reccomend L.A. Fitness for anyone. I will never ever go back! | |
| Disappointed potention new customer | 2/14/11 |
| Well here's my story. I was thinking about switching clubs from 24hr to LA Fitness. The Lake Forest,CA location feed me the BIGGEST line of bull I have ever heard. I was told that if I don't sign up immediately, the pricing was going up. The GM has no authority to waive the initial membership fee. OKAY - that's crazy! Every club in OC is advertising "free" no initial fee. Read the OC Register people! Tried tricking me into training sessions - 1st $50 per session. OH>>>now it's $40 but it you committ to 1 year now only $30. Month to month....yea...whatever! Who's monitoring this membership team people. UGH! Yeap...can someone say "used car saleman" mentality. Think I will go to Gold's Gym. | |
| LA Fitness is the worst Company ever! | 2/15/11 |
| Trying to cancel a membership is like pulling teeth!! You don'y have to sign a form and send it off to get get a membership, why do you have to do that to cancel? LA Fitness is a big scam and they need to be shut down!! They don't care about taking people's hard earned money. I brought my husband a membership for his birthday last year and I regret it!! To make matters worst, I found a Corporate number only to be disappointed by an out of service tone. Their should be an easier way to cancel. Tried to print the cancellation form from the website and still nothing. Better Business Bureau needs to know about this! | |
| Cold showers | 2/15/11 |
| At the La fitness in Walpole, Ma we cannot get a hot shower! For the past 2-3 months it is a crapshoot as to what the temperature will be when you take a shower. I've called & they are "working on it" or they say it is because there are too many of us showering....Can you beleive that one? Gee, I'm sorry, I won't take a shower today.....There were about 6 women complaining this morning and talking about going elsewhere, I'm thinking of it as well. | |
| Mark H | 2/15/11 |
| I joined LA Fitness and then immediately had a bad financial cash crunch, I couldn't pay them for a few months, when I finally was able to get some money into my account they took it all. Screw LA Fitness | |
| twj1........... | 2/16/11 |
| I am writing this post to express my extreme disgust with LA Fitness. My wife and I both attended LA Fitness in Coral Springs Fl. My wife was sexually harrassed by a complete SCUM BAG trainer who goes by the name of Junior Pineda. This harrassment was so extreme that my wife has stopped going to this gym and now has to travel 10 miles from home to work out instead of 1.5 miles from our home. That's not the worst part, when we contacted the gym manager & the corporate office, they promised us it would be handled. (SURE) We went back to the gym a couple days ago, and sure enough that DIRT BAG is still working there. These people dont care about anyone!!! This company is just waiting to be sued by someone. They allow trainers like him to prey on young women, basically stalk them and they do NOTHING about it. TO ANYONE WHO IS CONSIDERING JOINING THIS PARTICULAR LOCATION: I HIGHLY SUGGEST YOU CHECK & SEE IF HE IS STILL WORKING THERE BEFORE YOU SEND YOUR WIFE OR EVEN WORSE, YOUR DAUGHTER TO THIS PLACE!!! It would be just as bad as sending someone to work every day with a SEXUAL PREDATOR!!!! I wouldn't be the least bit surprised if this guy Junior is a registered sex offender... | |
| all these gym clubs are the same, they never care, they just want money | 2/19/11 |
| i used to work for customer service for lucille roberts, back in the days and listening to irate customers talking about how they robbed money for technicalities in the contract, wether it was a dishonest worker or not canceling on time and charging for many years...etc. La fitness is not much different i see; i logged in their website to complain about the sauna that has not been working efficiently for a few months and after various complaints to the club, still no fix. their website is even worst, if you like to contact them (thinking it would be corporate office), it would take you to the club you go to...... defeats the purpose. Company all they care about is your money and the rest is just whatever. | |
| John Franks | 2/10/11 |
| LA Fitness Ft. Lauderdale on N. Federal Highway - This club is so dirty and the equipments are old. They don't spend much money for cleaning or maintenance. They also allow drug rehab people to use the facilities during the weekday and weekend. I don't have problem with the rehabs, but the gym is already overcrowded as it is. | |
| Victor R. Fred | 2/2/11 |
| I joined L.A. Fitness in Stamford, Conneticut in December of 2009. I was dissatisfied with the customer service there and notified the management of my departure from membership in November of 2010. I was charged an additional 2 months following the termination of my membership. I went to L. A. Fitness in Stamford to speak with management in concern over this apparent overcharge. When I went there, I spoke to a front desk associate named Jared and asked to speak with a manager. His response was very clippish and he claimed to be the manager. I explained to him the situation concerning the overcharge following my termination of membership. I asked that I be refunded the $74.18 for the two months I was not a member. Jared responded that there was nothing that he could do and gave me a letter to send to the corporate office. I informed Jared had already sent this very same letter upon terminating my membership. Jared claimed that the corporate office never received it and to forget about ever getting a refund for the two month overcharge following the end of my membership. In other words, I had just been swindled out of my hard-earned money and told there was nothing I could do about it. When he informed me as such, I asked if there was anyone else in charge that I could speak to there, perhaps another general manager and he replied in the negative and told me that there were no other managers available. While he is telling me this, I could clearly see another manager named Julian still in his office listening to the entire conversation I was having with Jared. Jared had clearly lied to me. I left feeling very ripped off and upset. There is no way that what they are doing to me is legal. Later, I called the gym location again so that I could get the names of all the management there (first AND last) so that I would have someone to report to the better business bureau. I spoke with Jared on the phone and he told me that he was not liable to give the last name of any of the managment staff there. I intend on contacting the better business bureau as well as the local Stamford news stations concerning this incident, and I would recommend that people keep from joining such a crooked establishment. | |
| Latoya Carter | 2/3/11 |
| I joined the gym in 2006 before it even opened up. This Gym is located in Tinley Park, IL. The customer service is horrible and reading the reviews on this page, I am not surprised. I have complained to the BBB because I have not ever seen nothing like this ever and at that this for your health. You would think you will be able to have PEACE. They go in and out of your account without your permission. They are very misleading and unprofessional. I kept giving them chance after the chance but unfortunately my efforts with them have exhausted. Maybe these complaints will help them to resolve there issues as far as having ***** Customer Service. | |
| Madison Quinn | 2/3/11 |
| Horrible place to work. They promote slime ball sales tactics and they lied on my w-2, stating they paid me way more than they did. Don't join this gym and don't work here! | |
| Don't Join and Don't Work Here | 2/3/11 |
| All I have to say is that this gym and their little lackeys are completely dishonest. | |
| | 2/3/11 |
| Wow! I feel the same way. LA Fitness in Oxford Valley is a complete mess. I am a raquetball player and the courts are deplorable. Mangement is rude. Courts are always dirty. Lights are in disrepair. | |
| Rubin | 2/3/11 |
| Its the most ridiculous club that I've ever signed till date. I got my membership, training cancelled as I was moving to a place where there is no LA fitness. I also submitted necessary documents and proof of my new residence as they have asked me to do. It has been 5 months that I've been continuously billed and I even tried Credit Card stop payment which was of no use as I was re-billed. Guess what, Tommy, Shaun, Chris are the guys with whom I talked to and where so called assisting me. They just hang up the phone on me while I'm talking. They almost licked my foot to get me sign up but when it comes to customer service they are just licking shit. Motherfuckers and money leeches out there!!! Beware guys, LA fitness is not a place to spend money. | |
| arleen rooks | 2/4/11 |
| Poor rating - they bill you continually and you can't cancel membership. Do not join | |
| Tired of poor service and excuses | 2/6/11 |
| Horrible maint in Valencia club. Paper towels always completly out, no one changes them for long periods. They say they don't have them in stock? Machines freq broken for weeks. They say they don't have extra stock? This place is managed VERY poorly, a disgrace. Stay far away. | |
| Mkliger | 2/7/11 |
| I like the clubs but lately they have made it very difficult to lodge a complaint. You can only complain to the club manager, not to a corporate customer service or grievance line. Today I was able to get connected to corporate AND get their phone number for complaints. (949) 255-7200 | |
| Zero Star Rating | 2/7/11 |
| Clifton, NJ LA Fitness only cares about getting members in the door. Class Schedule doesn't even closesly reflect or accomodate the number of members. They are more concered about filling up a few classes to pay the instructor. Pilates/Yoga classes are so full you can't move. Machines take weeks to get fixed. Only the cleaning lady knows where the lost and found is. Desk help can't take or give a message. Managers don't return phone calls. Nicest people are the cleaning staff. No personality in that place. District manager was to rigid to hear even a helpful comment. Why does LA Fitness corporate dictate a class schedule for a franchise across the country. Add a class into the schedule and SEE if is attended rather than not try. LA Fitness members will continue to leave. I did. | |
| don't join AZ | 2/7/11 |
| I have been trying to get me contract worked out by Olga in the Chandler office in Arizona. Not only will she not call you back, she could care less who you are. I tried to contact a different location in Tempe Az and talked to Jimmy "General Manager" and he turned me over to Brent "operations manager" who has a friend Kent that was going to work this all out in 24 to 48 hours. It has been 5 days and no call backs. The only work out you will get from this club is the running around they give you. | |
| David Perkins Euless, Texas | 2/7/11 |
| My Experience with LA Fitness I shopped around and found a fitness club that I was happy with, but then they sold out to LA Fitness or LA Fitness bought them out. I never received a call or letter welcoming my daughter and I to La fitness after they bought out my clubs memberships. I was notified by a sign on the front of my old gym. I went to La Fitness and they originally had no record of our membership. We had to prove that we where members of the gym they had bought out. They didnt know how to separate my membership from my daughters membership because the original club put us both on 1 contract. After a very frustrating experience, I was told everything was taken care of. The put both last names on the membership and both phone numbers so we can check in without a problem. 9 months later. The operations manager was checking in people at the door she noticed a problem with my account. April of 2010, I was told everything was resolved. February 2011 now theres a problem. She stated that she has been the manager since the transfer took place. She has never talked to me and has no notes in her computer. I also told her that I had brought people to the club to be members. She stated that nothing was on my account about referrals. Just so happens I was meeting my friend up there as well. When my friend arrived, she told the manager that I referred her. Still NOTHING. Not a Thank you or even a **** you. I am not sure how any of that works. But, seems to me like I should have been given a bird-dog or at least a Thank you. My friend asked what the problem was. Traci Querano (operations manager) 817-283-2115 told her that I had not been paying properly on my account. At this point. Insult to injury. I said "Excuse me, this is not about not paying on my account" She then told me that I was being asked to leave!!! Now, I am getting kicked out. I really have never been treated so poorly by a company. I asked her for a business card, she stated that she would be handling this matter. I am very disappointed in how I was treated and plan to spend a great deal of time expressing my frustrations. | |
| MS | 2/9/11 |
| awful gym. i got sexually harassed by the trainers! the paper towels/toilet paper are ALWAYS empty, even in the mornings, while the cleaning lady is chatting away in the bathroom. this does not change.... ugh. terrible, do not go there! | |
| elias michel | 2/9/11 |
| I was called in for a health assessment and had a small work out. After my beat down, he lewered me in for a series of work outs for $150. knowing i was tired, he got me to sign a document not telling me there was a $413 draft fee. Over a week later, I checked my bank account to see i had funds to make my truck payement. I saw a removal of $413 from L A fittness. i was upset and curious. I called the next day and talked to David. I explained the situation to him and to see if i can cancel the workout sessions and get my funds back. He told me he coud not give the funds back due to i sign a document even though i had not started the workouts. Now im left with no funds to make my truck payment and probably get taken away. Thanks L A fittness, you do know how to take care of the customer! elias michel, Fort worth, Tx. | |
| discurraged | 1/31/11 |
| My credit card that was used for payment was comprimised therefore a new number was obtained. due to this, the automatic payment was not received. I received 4 calls a day from L.A Fitness reps for 2 days. I contacted customer services and they said they would note the accoubnts and the calling would stop. I returned home and low and behold nother call was there . I was advised that the delinquency is noted on the system through out the US and these people are reps from other sites. Apparently from what I was told, they receive a $5.00 commission for every person who they get to pay to get the account up to date. Be careful!! | |
| Another unsatisfied customer | 1/31/11 |
| So rude, so tacky, so unaccomodating. Equipment always disabled, resources dated and insufficient for the volume of guests, hours lousy, GM NOT helpful. Atlanta, GA | |
| John Thomas | 2/1/11 |
| I'm a member of the LA Fitness in Fountain Valley Ca. When a prospective client checks out a club, your given the tour of all the wonderful features. After you sign the contact, you find all these wonderful features are down or out of order for one reason or another. The water features such as the steam room and jacuzzi are out of service more than they are working. We get the same old excuse, "Well it's an old club." Preventitive Maintenence is the word of the day. Stay on top of your equipment before it breaks down. This company has to have the WORST engineering/maintenence dept. I've ever seen. Or in reality, Corporate doesn't care. I know LA Fitness is opening new clubs, but in my opinion, take care of the ones you have first, then expand. I don't know who makes your big decisions, but if this continues, you all will be looking for a new job when your members start signing with clubs that put out a good product. Please respond this this email | |
| pissed off | 1/17/11 |
| La fitness is the most disrespectful people I have ever came across they are nothing but swindlers and I will never do business with them again | |
| former client | 1/18/11 |
| I was told many LA Fitnesses are no longer corporate & are on their own. They are very unprofessional, dishonest & make it nearly impossible to cancel your membership. We are so glad to be out of there & thrilled that YMCA will be building next to them in near future. I hope LAF goes broke! | |
| ken gideon | 1/18/11 |
| 50 OH MY! (logo to come) 50+ MEN'S ELITE SLOW-PITCH TRAVEL SOFTBALL TEAM 530 W. Holland Avenue, Clovis, CA 93612 Managers: Gus Hurtado (559.916.2013) and Ken Gideon (559) 776-7362 January 2011 Player Name: Ken Gideon RE: Request for Sponsorship Dear: Team 50 OH MY!, a Central Valley based men's elite slow-pitch travel softball team, will commence their first season in 2011. The team has 15 highly experienced elite softball players ages 50 years of age and over. Our season will span from spring to late fall. The goal of the team is to compete-to-win in at least 12 tournaments throughout California, and in Utah and Nevada. During these tournaments we intend on fully promoting our sponsors who believe that physical, nutritional, and mental activity is very beneficial to maintaining the health of men and women of all ages especially to those 50+. During the summer of 2010, OH MY! tested their abilities by participating in Manteca's 50+ Big League of Dreams World Series surprising all seasoned tournament players with a second place win. We also won the Merced 50+ tournament giving us the confidence to officially form this year's team. In order to continue to successfully "wow" softball fans across California by proving that age doesn't matter as long as you strive to be healthy and fit, we are looking for sponsor support in order to make us look as good as we feel. In appreciation of your sponsor support, our team will recognize your contribution by offering the following Sponsorship Options found on the attached page. We salute your commitment to our elite 50+ men's softball team! We will do our best to make you proud! Sincerely, The 50 OH MY! Family 50 OH MY! (logo to come) 50+ MEN'S ELITE SLOW-PITCH TRAVEL SOFTBALL TEAM 530 W. Holland Avenue, Clovis, CA 93612 Managers: Gus Hurtado (559.916.2013) and Ken Gideon (559) 776-7362 #1: MAIN SPONSOR - Donation of $1,000+ Equal to $83 worth of sponsor exposure per game Company name/logo embroidered on team jerseys Company name/logo prominently displayed on team banner at all games Constant sponsor/team association at all events Company name prominently displayed on all promotional materials Company name prominently featured on team website #2: ASSOCIATE SPONSOR - Donation of $500+ Equal to $42 worth of sponsor exposure per game Company name/logo prominently displayed on team banner at all games Constant sponsor/team association at all events Company name prominently displayed on all promotional materials Company name prominently featured on team website #3: SUPPORT SPONSOR - Donation of $250+ Equal to $21 worth of sponsor exposure per game Company name/logo mention on team banner at all games Constant sponsor/team association at all events Company name displayed on all promotional materials Company name featured on team website #4: SPECIAL DONATION - Donation of $150+ Equal to $13 worth of sponsor exposure per game Company name/logo mention on team banner at all games Company name noted on all promotional materials Company name featured on team website COMPANY NAME: PHONE#: ADDRESS: CITY STATE ZIP CONTACT PERSON: OPTION: TOTAL AMOUNT DUE: CHECK # Make check payable to: 50 OH MY! 503(c) LLC a non-profit organization Contact person/number to retrieve logo artwork for sponsor promotional pieces: NAME: TITLE: PHONE #: | |
| Camaro1127 | 1/18/11 |
| Bensalem Pa's la fitness is the worse management in any company i have ever dealt with. They dont help you with crap and dont know anything about their jobs. I cancelled and went to Retro fitness alot better of a club and cheaper at that. The Gm (SKIP)at LA Fitness in bensalem shouldnt have that job. The frontend manager (lewis) stole my brothers ipod right from the safe when another employee told us he put the ipod in the safe and no one had the key but the manager Lewis. I would NEVER tell someone to go to this gym. | |
| Chilly Pool | 1/18/11 |
| LA Fitness in Clearwater on US 19 seems above average in most areas, except the POOL IS COLD consistently. My husband and I attend the AquaFit class a couple of times each week for the past six months. The pool is a chilly 82* every time except once it was a chilly 83*. Almost everyone in the class comments about the chill (except for the overweight people). The GM says the pool should be 85*. I've complained several times to the GM and he always says that he is 'working on it'. | |
| DT | 1/19/11 |
| LA Fitness Santa Clarita is the worst GYM Ive even been to, the staff have horrible business edict and the equipment is constantly missing or broken. Complaining about it is of no use because the staff doesnt care about the customers at all. They just want your money; they will be polite when you first sign you up but anything after that youre on your own. The staff including the corporate office is concerned if you dont like that the GYM is dilapidated and that the staff is disrespectful TUFF WE DONT CARE ABOUT YOU!!!! | |
| Mislead | 1/19/11 |
| AVOID!!! Very misleading sales. When I joined several months ago, the salesman said that with my membership I could bring a friend along for free anytime and had me sign a stack of papers. Several months later when I brought a friend along for a free session, Shannon, a sales girl, stated I could not help my with training as it was stated in the contract that no outside trainers were allowed. I replied that I am not a trainer and only helping a friend and that others where helping friends also but were not told the same thing. What good is having a friend coming along if you cannot speak to them about training? When I confronted the manager, Ryan, he quoted the contract again and was very disrespectful in attitude. They lost my business. AVOID at ALL COST!!! | |
| ann | 1/20/11 |
| CANCELLING: change your debit card (lost card) with the bank -- they will then have to get permission to get the new # from you-- | |
| Anonymous | 1/20/11 |
| La Fitness sucks!!! The equipment is great but the employees there are rude, inconsiderate, nosy, and very impulsive. I joined, along with my current girlfriend at the time and we also got her mother to join. Let me tell you it was a living nightmare. Every time we walked in the employees would bother us and annoy us asking how our lives were going, and also asking very personal questions. All we wanted to do was go to the gym and have a good workout without being pressured or harassed every 5 minutes of going to another machine. It got to the point where my girlfriend went to the gym alone and the one employee(male) was sexually harassing her. She was doing a squat and he came up behind her and said "Oh let me help you with that." She said oh no i am fine, but he kept persisting, so he demonstrated a squat while she stood by and watched. When she got back on the squat rack, she told me he got really close and that she could feel something poking her(his private area) and she told him to stop because she felt uncomfortable. When she told me this had happened, we all canceled all memberships and did not even complete our last free month. Something needs to be done about the La Fitness in Pennsylvania, because the employees are gonna do that to the wrong person and get slapped with a huge sexual harassment/harassment lawsuit with actual witnesses who saw these things happen. I would not recommend this gym to a living soul, and since we have left i have been a lot happier at my new gym. The employees don't bother me, i can come in and get my workout done and leave. | |
| WhyIDontGOTOLaFitness | 1/20/11 |
| Wyomissing Pa has the worst employees. These people need to all be fired and they should have people working there who actually want to see you get the results you want instead of being complete jerks. | |
| Shocked and Neglected! | 1/21/11 |
| I recently joined a membership at a LA Fitness in Tinley Park, IL. I want to say maybe my third or fourth trip there my locker was robbed! Some individual cut my lock and stole all of my belongings from the pockets of my sweats. Including my car keys, cell phone, wallet, money, etc. Then the sick individual went into my vehicle and took some of my belongings from there. I did make a report of this and while bringing up the sad incident to the employee of LA Fitness I was told they couldnt do much to help me. No cameras anywhere at this location. I then went to the police station and while I had my sit down with the officer who arrived on seen, I was told this happens atleast 3 to 4 times a week! How can you call yourself a corporation if you do nothing to protect your gym members?!?!? Ive exhausted every attempt to retrieve my belongings back and get some type of help with this situation. After I submit this complaint I will be calling coporate and flooding there facility with letters!! No one can do anything to help? I advise anyone who is looking to sign up for a membership at LA to take my warning and turn away! This place is infact a joke!!!!!!! | |
| MM Tacoma wa | 1/21/11 |
| Horriable coustomer service. The people that work at the LA Fitnness on 6th ave in Tacoma wouldn't know coustomer service if it hit them in the butt. I would not recomend this workout facility. Berry the G.M is no better than a used car salesman. Thanks for trying to to help my boyfriend and I out when we found out he would be getting re- staitioned else where after we just signed a contract 1 week and 3 days prior. There goes 400 dollars to use a gym for 1 month. Thanks tons! Hope you enjoyed the commission you made off of us! Next time we will be more choosie about the gym we join! Lesson learned! Hey Berry clean the stair machine, it's disgusting! | |
| Brandon | 1/22/11 |
| The McKinney LA Fitness is poorly run and managed. Pay the few extra dollars to be part of a club that respects its' members. | |
| patrick holland | 1/22/11 |
| I went to play raquetball with a paid member and when I got there I was told that I had to pay $15 for a day pass. I have no issues with that if it is company policy, but it seems fishy to me since the girl said it had to be cash. I asked why and she said it was used for petty cash. In other words I helped pay for employee lunches I assume. Not only will I never join their facility, but the member that went with me is cancelling their family membership. You would think in a time of a poor economy people would put more in to customer care. Seems customer care is not high on this company's list of priorities. I was amazed at all the complaints when I got on-line to find their corporate office contact information. I only hope bankruptcy is in your near future. | |
| Very Disappointed | 1/23/11 |
| I will be cancelling my membership to the LA Fitness in Round Lake IL shortly as this is one of the worst gyms I have ever been a member of. I recently learned that they are requiring the group classes to play "canned" music forced upon them by the coporate office. Obviously the people in the corporate office have never taken a good spin class! The music is what makes the class-they are completely stiffling the creative influence of the instructor to push the participants in the class by forcing them to play the same crappy music over and over again. I only stayed at this gym for as long as I did for the one spin instuctor who is leaving due to being forced to plan crappy music again and again. In addition, a 1/4 of the bikes are consistently unusable at any given time. One evening I went to the gym to use one of the 3 stairmasters and ALL 3 were broken. On several occasions several treadmills are broken and one has been unusable since the day the club opened!! Seriously is it asking too much fix the equipment?? The gym is also the most filthy gym I have ever used! My husband quit already due to the deplorable condition of the mens locker room. This could be a nice place if the people took the time to care for the equipment/facility and let the instructors do their job. I have a feeling this gym will eventually shut down due to how poorly run it is. I will surely be taking my business elasewhere!! | |
| dotty | 1/24/11 |
| This gym is horrible. Fitness instructors arrive on their own time, as much as 25 minutes late for a class and are not the least bit remorseful. Very unprofessional. I'm a teacher and my boss would never tolerate this. Once is okay, but this is ongoing. | |
| Tigerpaw52 | 1/27/11 |
| I just wanted to say I workout at the Mill Creek, Washington Facility. I have enjoyed my time there, however I am just curious as to how long does it take to fix a water fountain. We have one in the free weight area that has been down for going on 8 months. This is unacceptable in my book. When confronting the management there , they throw their arms up and state "They have no idea and when you find out please let us know." I just can't believe it can take 8 months+ to repair a water fountain. I understand that at some point it was about funding? so tell me why in the world woulf you spend money on two LG idescreen TV's that have not played since their installation? That money could have been better spent for a new water fountain or at least a steel bucket with a ladel??? Additionally, the Stair steppers are consistently going down and there doesn't seem to be any sense of urgency to fix them, it is just easier to put a sign up "Out of Order" and leave it there for days/ sometimes weeks. There is equipment in the locker rooms that have their down times to - Swim Suite ringers. I understand from my wife these have been out in their locker-room too. The overall cleanliness of the facility has declined in the past months too. Maybe this is something for the Department of Health to be aware??? So how about it corporate smart aXXXS, explain to this 60 year old why it takes so long??? HuH? I have begun to hear a lot more rumblings from members who are not happy. Perhaps a Town Hall style meeting with members with Corporate Participation?? Gold's is right down the block and there may soon be a mass miagration so how about just fixing the water fountain. Additionally, I would like to add that the LA Fitness Network of easy rap listening sucks. Have you heard of the new buzz word diversity?? | |
| Iamacustomer | 1/27/11 |
| LA Fitness (Atlanta Area) will say anything you want to hear to get you money. The sale of the membership is the only time you will receive anything that looks like customer service. Later you will find it was not customer service - IT WAS A RIP OFF. Once you try to go to a GM in the gym they are looking at you like a deer looking into head lights. I would tell anyone to have a lawyer with you when you are going over the contract. I had to be refunded over $600 due to my account being deducted twice a month and they over charged me when I tried to add on someone to my account.I was also assured that my account would be deducted on the 15th BUT OF COURSE it is deduced on the 1st. I have asked for help on using the equipment and never received it. Could be a good gym but they do not believe in customer service at all. | |
| morgan taban | 1/27/11 |
| LA Fitness is the worst GYM Ive even been to, the staff have horrible business edict and the equipment is constantly missing or broken. Complaining about it is of no use because the staff doesnt care about the customers at all. They just want your money; they will be polite when you first sign you up but anything after that youre on your own. The staff including the corporate office is not at all concerned that you dont like that the GYM is dilapidated and that the staff is disrespectful to their customers, their attitude is TOUGH WE DONT CARE ABOUT YOU!!!! | |
| Dolores Kerrigan | 1/28/11 |
| I go to you facility in Alsip Il. I am a senior (79yrs old) and go to the Aqua Arobics for my arthritus as its the only exercise I can do. My problem is that the pool water is so cold that even the younger members are having problems with it. I am struggling to keep up my dues as I am a widow and living on a fixed income. All I ask is that you keep the water temp. at 82-84 degress which I was told it would be when I joined The Hot tub is mostly out of order-and 1 handicap shower stall(which I will not complain about) But PLEASE PLEASE SET THE TEMP IN THE WATER WARMER IN THE POOL and we can only depend on 2 instructors Anne on Wed. & Thurs and Tom on SAt. the other days are hit and miss. Would you like you grandmother trying to stay active in cold water when she is paying her dues and trying not to be a burden on her family. Thank you for reading this and please give me some feedback. Waiting to hear from you Dolores Kerrigan | |
| Pete Tippit | 1/25/11 |
| I am not happy with the LA Fitness on Louetta Rd. in Spring, Texas. I have a big complait with this gym and this has happen alot there. I have complain to the front desk, but don't seem to get anything done. So I am letting everybody no what is going on. Men if you are changing clothes in the mens dressing room beware that the women that clean up just walk in when they want, nobody warns you that they are coming in to clean and they don't mind if you are not dress. I think they should send someone from the front desk (man of course) to tell the men that are in the dressing room that they will be coming in to clean and give the men a chance to get dress. And put a sign outside the door with somebody standing there for at least ten minutes to warn them as they are coming in that the women are going to clean the locker room. I have been back there and got out of the shower and the women are in the dressing room. They should not be allowed in there without letting the men no. | |
| Pete | 1/25/11 |
| If you tried to coporate office. 1-800-600-2540, is not a working number. GOOD LUCK!!! | |
| J | 1/26/11 |
| Stoneham, MA is the worst gym. No management. Bathrooms stink like sewer. Rooms for classes are not heated. Corporate office doesn't care about anything. They have you money and that is it. Have lost numerous instructors who care about members. Would not recommend this gym to anyone. It's too bad because it is a brand new gym with good equipment but the lack of management brings it to a low. | |
| Riverside, California ARLINGTON | 1/26/11 |
| In short they are fraudalent and mislead their members. My boyfriend went to the gym to buy only 2 months worth CASH. Without my authorizationand without his knowing, he was added to my account and I was being debited for a monthly membership for him. I never signed, authorized or spoke to an la fitness member about approving or authrzing somones elses memeberhips. Although my bf wanted a 2 month membership, I am paying for a monthly membership. He should have never mentioned that I had a membership there. It has been impossible to fix the stituation. La fitness does not own up to their actions. Ive sent cancellations out but until the forms are processed (by mail) I will be billed. | |
| Ken Charles (Member) | 1/27/11 |
| I belong to the Dulles Town Center LA Fitness Club in Dulles Virginia. The hot-tub has been down for several days!!! They took the dryer machine out. The type that gets excess water out of your bathing suit. The staff is great but the equipment that I mentioned needs to be fixed/replaced. If I can go to Gold's Gym (with equipment that works); and get a membership for $20...why should I stay with LA Fitness? Please fix the equipment. Ken | |
| Marta | 1/27/11 |
| I have found out that LA Fitness DISCRIMINATES against groups of people because of their political views! They recently banned FOX NEWS from their TVs, the manager said that it was a "new corporate policy" This is totally unacceptable because me and a big group of people are paying to workout in this gym and if LA Fitness is going to have News channels they should not only have the liberal channels it should be fair and balance! or not have them at all! I am very disappointed at the poor and ignorant decisions they are making! | |
| Dave | 1/27/11 |
| The equipment at the Dulles Virginia location is good except for two or three items. 1st and most important...the dryer for swimwear in the men's shower needs to be replaced. The hot tub hasn't been working for several days. And some of the belts that you walk on the treadmill have to be replaced. I don't want to change gyms but I will if I have to. Too many places to go in this area with working equipment. | |
| Fernanda Quinonez | 1/12/11 |
| We had a Joint Account my "firned" who open the account with other 5 people left the gym in a week she was really dissatisfied and we stayed just cuz it was closer from work But trying to get the account under my name and address was always a big issue the person who open the account for us is no longer working there though the floor manager for sales/ memberships who is nothing but a rude lady said that the person who open the account for us was supposed to help us but he doesnt even work there anymore so whois supposed to help me i ask the i think it should be the lady that was rude with me since day one... all is being chaged to my card and we dont even live in the area anymore and everytime i call to cancel they don't wanna help me at all... Is really sad the facilities are really nice but the customer satisfaction is les than 1 star.. I really need this to be cancelled they always tell me acces your account which i even can't do cuz we don't have one. the location : Sterlind, Dulles Mall. Poor customer service from the membership sing up team/ trainners and don't even get me started on trainners they are so rude aren't they suposed to helo you but no, i think we pay them for nothing!... this is so dissapointing! | |
| CHRISTIEN IN WOODBRIDGE | 1/12/11 |
| I am writing this email as my mother had a stroke in July 2010 and I live with my mother. I had a membership for training sessions and I was going to them up until my mother had gotten ill and could not be left alone at the house. I called LA Fitness and spoke with the General manager, but they would not let me out of my contract even with the fact I could not go the the gym on set days. I still wanted to keep my regular membership just try to get out of the Training sessions as I could not do both due to my situation at home. I was willing to bring in doctors notes from her neuologist and primary care doctors stating she could not be left alone but the only thing LA Fitness did was put me on hold for 6 months. This does nothing but prolong the inevidable of paying for something I can not do anymore. If I had known that this gym was so insensative of peoples lives I would not have joined them. I also felt pressured in the first place to do training in the first place and then come to find out the person who signed me up got fired for sexual harrassment. Amazing. Frustrated and not sue what to do at this point.. | |
| Dallas lemon ave | 1/12/11 |
| I just saw a guy video taping the women's aerobics class, I told the management, they said they didn't want to get involved. Great policy! | |
| sick of the liars | 1/13/11 |
| My fiancee and daughter were promised guest privilleges - they lied. Eventually someone told us that it wasn't in either contract. My daughter cancelled and my fiancee went through the VP to get what he was promised. The general manager "Corey" at 115th Marshifield is permanently pissed everyday. He ignores you and is downright rude. He called the police on me and my fiancee when we told him he was disrespectful and rude. Now we've been told that we can't come back. He's also a liar and had my daughter coming up there every week to cancel - I had to go around him to get a cancellation form. He even told one worker not to assist us. Club is in a nice area but it is run like a public train station - over packed and with no supervision. | |
| Daline | 1/13/11 |
| They are still taking money out of my account unauthorized. I cannot get an answer from anybody...I had to bring hell for them to give me corporate's number in which corporate has done nothing about it although they said they would because they identified as an unauthorized transaction...saying they mixed my name up...My name is one in a million there is no way to mix it up..and if so you should take care of it right away. I am now going back the whole year to see what else they have done without my authorization. LA Fitness should be suid for their poor services, lies, and just the fact that its hard for you to get to corporate, while local clubs say they are not authorized to help you in certain areas makes no sense. | |
| Fran Kobayashi | 1/13/11 |
| I became a member in 07/2010 in Arcadia facility. From the day 1 Women's sauna was out of order. I complained them every day. They fixed in in August 2010. Again, the women's sauna is out of order since before Christmas in 2010 up to today January 13, 2011. It is almost one month. I have been asking to Operation's manager and staff to fix it but the facility is not fixed yet. Can you listed to us? In July 2010, they told me that members are pouring cold waters over the heating system but I do not see anyone doing so. I suggested them to post a note "Do not pour cold water over the heating system" in both Chinese and English because majority of members are Chinese but they do not practice it. We are paying to use it and they should keep all facilities in up to date. | |
| Marsha and Ernie Cohen | 1/13/11 |
| We have been members for over 5 years, attending the water aerobics regularly. For the past several weeks the spa (hot tub) has been cold, and cold air from the air conditioning system is shooting out in the pool area, making the air temperature in the pool area very cold. Today, the water temperature in the pool was below where it should be. We demand a refund for at least 2 weeks when the pool and spa have been unusable. We are talking about the LA Fitness on North FIrst avenue in Tucson, AZ. | |
| Roberto | 1/13/11 |
| My bitch is that at Fontana gym they play the music so damned loud I can't hear myself think!, I asked to have it lowered and the manager literally laughs me off about it. Also the 800 number of their corp office is not working. I feel Im not paying to be annoyed by this. Hell I can't even hear my own ipod, I have no choice other than to try and duck their sound waves, pisses me off. | |
| Steve Harring | 1/14/11 |
| Can someone explain to me why they have a DJ playing rap music all night? Are they kidding? | |
| TONY | 1/15/11 |
| After years of working out at LA Fitness...I'm sad to lower my rating of their clubs on my blog. LA FITNESS CORPORATE DECIDED IT WOULD BE A GREAT IDEA TO CONTROL THE GROUP CLASSES MUSIC SELECTION! IF they do not reverse this policy I will take action on my blog and Facebook Friends asking them to pull their memberships until La Fitness corporate reverses this obtuse policy. SOMEONE IS GETTING KICKBACKS FOR FURNISHING LA FITNESS CORPORATE WITH SANITIZED CORPORATE MUSIC TO GROUP INSTRUCTORS WHO ARE WORKING HARD TO INSPIRE GYM MEMBERS!!!! FIX IT CORPORATE EXECUTIVES BEFORE WE FLOOD YOUR PHONE LINES WITH COMPLAINTS. We have enough controls in our world!!! | |
| Kathi Schultz | 1/2/11 |
| Today, Sunday 1-02-11 the gym didn't open at 8am, it finally opened when Krystal brought a key to the Weekend Manager, seems the person who was suppose to open didn't have a KEY. This weekend manager along with a club member were trying to force open the front doors before a key was delivered. I gather that had they forced the door open who the heck would've paid for the repair, member with their dues? This LAF here in Puyallup has had door problems before. I have been a member of this club since before ya'll broke ground, I can't believe how some people can't handle their jobs/positions responsibly. I would like a phone call from someone at Corporate to get resolution to this mess. Many members left before the door was finally opened. In truth getting the information on this problem and others is not easy with your web site. I am done with talking to the GM and supervisors. My contact information is in the membership file. Thanks. Kathi Email. schultzru@comcast.net | |
| Phil Lammens | 1/2/11 |
| Everything is good, UNTILL!! You want to cancel...Then... they make you mail in a cancellation request. They want you to keep paying them, as long as possible..you would think that a company this large would want to do every possible to keep their reputation good,but, no way, they just want your money!The bottom line folks | |
| tony | 1/3/11 |
| Worst gym ever, please find somewhere else to workout, LA Fitness is a ripoff,too many to type. | |
| TARA | 1/5/11 |
| This is by far the most unethical company I've ever dealt with. I signed up for personal training, and decided within the 5 day legal window that I would change my mind. The only problem is, when I tried to cancel within that 5 day window, no one would help me take care of it. So, I'm STUCK paying 300 dollars a month for personal training I'm not going to be using. TO ANYONE THINKING OF JOINING THIS GYM..PLEASE THINK TWICE....GO WITH 24 HOUR FITNESS. That's where I used to train, and never had any problems. I'm so frustrated because the website doesn't offer any phone numbers, except the number to the gym I'm already a member of...gee I wonder why!?! | |
| | 1/5/11 |
| I dislocated my knee and needed to freeze my membership. I called my local gym at least 10x. 8x they hung up on me. 1x they promised to freeze it and never did. The final time, the froze the wrong month. There is no corporate contact on this site. This is ridiculous. How can I want to remain a member? | |
| Susan Carrabbia | 1/6/11 |
| I have not had the best experince at the LA Fitness in South Windsor. After the staff has bagered you to join the gym and you sign the agreement you are treated like chopped liver!! I have been trying to quit since October and I haven't succeeded yet. The first pertson told me that I had to come into the gym to cancel. Which I did at the beginning of November. I was told that it was too late because the payment would be taken onthe 3rd. I felt like I was intruding after spending 15 minutes telling the front desk person that I wanted to quit. He was very distracted and asked for my e-mail address four times. I looked back at the paperwork I received and my e-mail address was not correct. I am trying to contact a live person at the Corporate address and have failed. The number they posted is no longer in service. So that leaves me to the local office where nothing will be accomplished. I would not advise anyone to join this gym! | |
| KW | 1/6/11 |
| Going to contact better business bureau about these schmucks! | |
| awful | 1/7/11 |
| ....... They let me sign up and give my cc info. over the phone but wouldn't let me cancel over the phone. They gave me the runaround and made me download a form and mail it in.. The place was always a filthy, disgusting mess too. | |
| Fran K | 1/10/11 |
| I became a member in Arcadia location in July 2010. One of my reasons why I joined the club was to use sauna but the sauna was out of order almost whole July 2010. They fixed in August, 2010. Again it is now out of order since middle of December, 2010. (As of today January 10, 2011) I have been complaining to their Operation's office/manager but they have not fixed it yet. They told me people pour cold water over the sauna heating system but I have not seen anyone doing it. I suggested to post a sign "Do not pour any cold water over the heating system" in English and Chinese (Because we have many Chinese members) but they have not done it. | |
| Malcolm | 12/30/10 |
| Are these clubs franchises or corporate owned? There are tremendous inconsistencies in terms of opening hours, there are no hours of operation posted in the club's door and they open (in Hemet, CA) at completely different hours every day!!! It supposed to be open at 5 AM M-F. Well, it open at 7 AM today 12/30. So I sat there until that time and then left. It has happened several times to me so I am thinking that it is not an isolated incident. | |
| frank | 12/31/10 |
| my 18 yr old daughter got coned into signing a 1yr personal trainer contract even when i told them on the fist club membership sign up that she couldnt afford it and even worse she had medical problems stopping her from working out got several docters notes and still wont cancel contact watch out everybody this corporation is very bad they need to be investigated. | |
| Terri | 12/28/10 |
| This company has poor customer service and is a scam to the person looking to use trainors to assist with their personal workout routine. The location in Camp Hill PA does not offer the level of service that a person pays for in a gym that cost me approximately $5000 for the year with personal trainors. I beleive that they need to close LA Fitness down and start a GYM that really cares about its customers. | |
| Marc | 12/27/10 |
| When I signed up, I was not told that I could only use the Covington facility. I found out only weeks later after going to another club that this was the case. I talked to my customer rep and he said he would take care of the problem. After several meetings and excuses, no new club card yet. Will corporate do anything? | |
| never again | 12/24/10 |
| Doesn't even deserve a 1 star. I wish I would have read all of this before signing up for personal training. I was happier with my body before I started the training now. This is how bad their service is. | |
| dean chitwood | 12/21/10 |
| I signed up for personal training at the Greenway rd, facility in Phoneix. I didn't understand the program and want to cancel it as it is too long of an committment. I signed up on the 14th, they called and said come back in we did the agreemnet wrong so I signed and new one on 12/17. I took a canclellation letter in the following monday 12/20 and the Director of Traing will not cancle saying it is too late. I want to continue there and will need a Personal Trainer eventually but I want this contract cancelled. Dean Chitwood | |
| dsTONE | 12/23/10 |
| Having been a member of LA Fitness in Pembroke Pines, FL for several yers, I am reasonably satisfied with the facility; but then again I haven't ever gotten involved with their outsourced independent trainers or other 'extras". My "complaint" is that at 66 years of age, as I go to pick out a Medicare supplemental package, I was told about the Medicare "Silver Sneakers" program for senior citizens . . . and then I find out that LA Fitness does not participate in the program. It looks like I need to change my membership to a gym that subscribes to the program. It would seem that during a period of difficult economic times, when one of the first things that people are apt to cut out of thier budget is gym membership, that LA Fitness would capitalize on the Silver Sneakers program as a way to boost their lagging membership program. (Does LA Fitness corporate ever read these typees of postings?) | |
| Jackie | 12/23/10 |
| I was warned about L.A. Fitness. I was told that they are scam artists. I thought this person was being dramatic. When I went there, everyone was SO NICE. The person must have been wrong. Right off the bat, I got scammed for an extra two months of personal training fees, even though I had to stop going do to health reasons, but since I signed a contract, there was nothing I could do. But then they invented a new form of 'cancellation' that required you to send a letter to 'corporate'. The contract says you write a letter and give it to your local office within 20 days. That's what I did. So they charge me according to the contract, and then make up rules to charge me that weren't in the contract. Hmmm... I still go to this gym, not for training, and I have to say the upkeep is VERY DISGUSTING. The showers are not clean by ANY STRETCH OF THE IMAGINATION. THEY HAVE CURTAINS THAT HAVE A CLEAR VINYL STRIPE SHOWING YOUR WHOLE BODY RIGHT IN THE MIDDLE OF THE CURTAIN. Why bother with the pretense of having curtains at all? Complained to manager. She couldn't care less. Lip service. That's what EVERY person there is like, I have noticed. All FAKE SMILES, and they're trying to get to it but never quite do. The worst part is: the general manager. She is absolutely a power-hungry monster. When there is even the smallest incident for her to show her authority, she jumps at the opportunity, no matter which members she humiliates or belittles or screams at. A few weeks ago she called the cops on a member who was having a bad hair day and didn't want to take a member picture that day. The cops. It was disgusting. This woman is certifiable, I have no idea what these people are thinking of having hired her. I have seen twenty people in one of my classes ALONE, come and go within two months. People who were so excited, like me, when they first started. They get the trainer, and they come every week a few times a week, they are pumped. And then they get to know the trainers, who are nice for the first few weeks, and then they can't be bothered to keep an appointment, but definitely charge you if you need to reschedule at the last minute, or if you're 5min late. They get to know the crazy manager, and the disgusting showers. The broken machines and the class instructors that have no business teaching any classes. And then they leave. And you hear the trainers talking about these people as quitters when you first join up. 'Yeah, some people just come, and after a few weeks they give up.' It doesn't occur to them that they leave because the whole place is a nightmare. They left--to find a better gym. As soon as I'm finished up for the year, I think I'll join them. Miami, FL--LA Fitness on US1 and 160th street. | |
| Gail | 12/18/10 |
| I just walked into the new facility in Highland Park, IL as they were having a "Grand Opening" today. I only wanted to look around as I am very happy where I am now. I was given "the full court press" & told it was $30 a month to join but it was only a special for today. I do not like being pressured like this. I asked for a brochure & some other information. The women's locker room did not look very clean & the person I spoke to didn't even have a business card. I was told to look on the web site. I have a very bad vibe about this place. The Highland Park Recreation Center is a much better facility for the money. | |
| Anonymus | 12/18/10 |
| I am really tired of the harrassment I get at LA Fitness, from the old men who workout there, and if I go tell managment about this all they say is they will do something about it but they don't. Instead they all reunite on weekend nights when the gym is not that packed because they're bored, and they talk about it and laugh about it. Also I had to report the female janitor because she gets angry if she's cleaning and I have to use the restroom or take a shower, well what the hell? And all her manager told me is that he would take care of it but didn't pay much attention when I was telling him because he was joking around with his co workers. And to top it off they are so corrupted, I've heard from several people that the sale's manager lies and cheats to the customers to benefit himself, he also likes flirting with the ladies from there even though he found a mate there. There's also this buff guy who also works there his name is Peter he is a player it's been a few times that he's been seen having intercourse in the parking lot with one of his co workers, I forgot her name but she is short, ugly and old... all I know is that she's a salvadorean. Oh and don't even get me started on the skanky girls who work on the front desk. This gym is a mess. | |
| Mustang Sally | 12/16/10 |
| For several weeks now I have been complaining to the "manager" of our club about the heating system. The cardio equipment is located upstairs directly under heat vents. Hot air blows on us whiling we are exercising and it is obnoxiously hot. Several other members have also complained about the same thing. Fast forward two months and the problem is still not fixed. I have attempted a call to the corporate headquarters and spoke with an Eva. She said she would call my club and then call me back. It's been three days and I'm still waiting . . . Very apathetic response to my complaints. Our club's operational manager seems disinterested and arrogant. | |
| Jaiden Palomares | 12/16/10 |
| LA Fitness tells you the "ONLY" way you can cancel your membership is for you to physically go into the gym and they will print off cancellation forms, which you will have to mail out yourself. I sent my cancellations forms almost 2 weeks prior to having them take out the monthly gym fees. I felt this gave them enough time to cancel at its entirety BUT that didn't happen. I was so aggravated with the run arounds. I finally was able to get names/emails/numbers of individuals at LA Fitness headquarters who can make sure your membership is cancelled. I do have to say "Orlando Gonzalez" was extremely professional and very cordial. He immediately reassured my memberships would be cancelled AND he would make sure I was reimbursed for the monthly fee they had just taken out. Here is the information: Orlando Gonzalez (949) 255-7277 orlandog@lafitness.com and Aylin Medina (pronounced Eileen) (949) 255-7330 aylinm@lafitness.com | |
| gera;d evans | 12/15/10 |
| la-fitness is missing 50-75 members by not working a deal with capitol blue cross for ther program each month this money going some where else. WHY? this is the future. thanks jerry. | |
| joey from the bronx | 12/3/10 |
| hey this gym is got nice looking broads. | |
| Susan | 12/3/10 |
| The facility in Somerdale, NJ is pretty good BUT IT NEEDS RECYCLING BINS. | |
| Michael | 12/7/10 |
| What a garbage corporation! I went in to the Plainfield, IL. location and the lady behind the desk was not even acknowledging me (and there was no one else waiting). Then I told her I wanted information on joining and she ripped a piece of paper and gave me a pen that barely wrote to write my name down. Then an employee came and started to hard sell me. "Only today you get this and that..." Then right in front of me he burped so loud and said "oh, excuse me." I left. He called me a few days later and left a message to call him. I then returned his call and he wasn't there and the General Manager spoke to me. I asked for the corporate # and he refused to give it to me! Can you believe that? I tried looking online for the # and the 800 # they list doesn't even work. I own 3 companies and I have never seen such a garbage company. | |
| L.A. Fitness is a fraud | 12/8/10 |
| L.A. Fitness doesn't deserve any star. They are fruad. I have been getting charges from them monthly which we don't know what for. Contacted them and Spoke to someone at local L.a. Fitness and she said she will take care of it. Never called me back. I called her 5 times but she hasn't called me back yet. It has been 3 months plus. Credit card company can't help me since I have nothing in writing with them. | |
| Rebecca | 12/10/10 |
| I wish I could select a negative number of stars for rating LA Fitness. They are, by far, the worst company I have every dealt with, both in person and over the phone. Both the gym location and the corporate service reps are rude, unhelpful, mean and absolutely do not care about satisfying the customer. This company, from the top to the bottom, care only about getting your money. Once they have that, you mean nothing to them. I don't have the energy to get into the specifics of my situation, but all I say is AVOID LA FITNESS IN EVERY WAY POSSIBLE. There are plenty of great gyms out there that have all the equipment that LA Fitness does and they'll care about you after they have your money. DO NOT JOIN LA FITNESS! THEY ARE COMPLETELY UNHELPFUL AND ARE NOT WORTH A SINGLE PENNY OF YOUR MONEY!!!! | |
| Norman Roberts | 12/8/10 |
| Dear Sir: This post concerns Ft. Lauderdale LA Fitness facility. For the past three months, I and other members have been requesting new basketballs to replace those delaminating, and worn so badly that they are barely serviceable. We continually get the same tired response that it has been ordered from corporate. Several weeks agowe were informed that corporate sent women's basketballs in error. Now the nets are fraying, I shudder to think how long it will take them to get around replacing them. Two weeks ago I attempted to speak to the manager, waiting patiently at his desk for him to finish his phone call, which he momentarily interrupted to rudely inform me that he was on a corporate conference call. Inspite of all the complaints we still have no decent basketballs. I suggested that they take some money out of petty cash and go to the nearest store, whic is a short walk away, a pick up some balls. The response, shrugged shoulders. | |
| Don't Do It! | 12/8/10 |
| I felt like I was buying a used car from a sleazy salesman. My online account NEVER worked because the sleazy salesman never put in the information correctly. When I got the sales pitch from the trainer manager, he said he'd fix it, and claims he did but since I chose not to pay the additional money to get one of those trainers--who are about as interested in helping you as someone who gets paid whether or not you're happy with the service--the manager didn't fix the account. The staff isn't interested in you once they have your money and won't help unless they get more. Canceling the account is brutal! Put a stop payment on it from your credit card and they will come to you. That's the fastest way to deal with them. | |
| rob | 12/8/10 |
| I've walked out for the second time from the Naples FL location because of the pushy, insulting sales pitch. Before my second walk out, there was a guy walking out and they followed him out and asked him to come back for a tour. I called today and conveyed my issue to the manager, who just supported the pushy sales pitch. I figure they lost 2 memberships in 15 minutes. I guess the company also supports this approach. Too bad. | |
| Dont sign up | 12/8/10 |
| I joined LA fitness in Texas and went there for a few mth. I was advised by my doctor to stop gym as I was trying to get pregnant. I cancelled my membership with LA Fitness giving them this reason and they still charged me the fee. All they care about is the money and are a totally fraud organization. I would not recommend anybody to join this club. | |
| avoid LA fitness | 12/8/10 |
| This about the LA fitness in hamden, Ct. The staff is dishonest and do not stick to the terms and conditions that are made when you sign up. I was amazed how shameless the staff is when it comes to being fair about money transactions. As it stands right now, I have lost my money and LA fitness in Hamden is to blame for dishonesty and lack of credibility. Please avoid this gym, if possible | |
| sk | 12/11/10 |
| I wish I had checked out this website before I signed the paperwork. LA Fitness has been STEALING money from my account, I have been double billed for months. I keep getting the run around when I try to straighten this out, and was actually verbally abused by staff. I am such a victim I can't believe that this is actually happening to me. And I bet, that to get out of the contract of a place that has been stealing money from me, and where I have been verbally assaulted, I will have to pay for the "priviledge". Well...I will...because I can't believe how I have been treated. This is the worst carny scam I have ever seen. If there was a way to give ZERO stars, I would have done it. | |
| Mustang Sally | 12/14/10 |
| Just tried the corporate 800 number to lodge a complaint and it's no longer in use. Any ideas? | |
| BP | 12/13/10 |
| The people at the front desk are complete jerks. There is a short bald guy in the front selling memberships who is especially rude. If he thinks you won't buy what he is selling, he gets very upset. Went there with a friend on trial pass to try the gym. At first he let us in but then became a complete asshole when my friend was showing me some exercises. Asked us to pay because my friend was training me at "his gym" and threatened to call the cops...When I called his bluff about calling the cops he backed down and asked us to leave. The gym itself is a shit hole....Equipment is old and things are breaking down. I would never go back there again....had a very bad experience | |
| Cindy Jackson | 12/13/10 |
| I am very upset by the shoddy upkeep of equipment - there always 4-5 treadmills not working and when I was in there this past Sat. there were 5-6 completely out of service and the rest either the TV didn't work at all, the sound didn't work or it was stuck on one channel. The keypads on the treadmills were not working properly. Also, when I went to take a shower the water was ice cold and there weren't even that many people in the gym. I was also bullied by one of the trainers, who was trying to sell me and my boyfriend on hiring a personal trainer. I was not asked any questions as to my physical level of activity or any health issues. I am physically active but had experienced a heart attack in the last year. He then handed me over to a female trainer who also did not ask ANY questions and proceeded to have me do intense leg exercises as the rate of 50 per set. I gave it my best shot and did leg presses until my legs literally gave out. I was intense pain for the next 3 days and was barely able to walk much less exercise. The next time I was in there I witnessed this female trainer work a young female so hard she threw up on the floor. My experience with LA Fitness trainers just proved to me that I NEVER want a personal trainer. I have never belonged to a gym before LA Fitness and now I know why. This place is a mess, overpriced, shoddy equipment, shoddy employees, poor upkeep, you name it. Just a major disappointment and a complete rip off. | |
| Carmel Torres | 12/14/10 |
| I trusted a trainer named John Urezike in training me and instead i was disrespected ignored, made a joke, extremely pressured, made fun of, called a liar, very embarrased. Not only by the trainer at Upland L.A Fitness in California, but also by the sales consultant Angel.They were bullies. Not only did they put me down, but they also put THEIR own Gym down(la fitness) when i would ask about the dance classes, John said that the classes would not help me lose weight only he can. That he wants to bet that i wont lose weight without a trainer. It was a waist of time and deeply upsetting. When i was asking to speak to a manager John lied and said he was the manager. Eventually i spoke to the manager EG over the phone and even he shocked me. I told him how uncomfortable i feel now going to the gym and he said that i can go to other gyms in the mean time.. i was shocked. than he said if i do come in the gym dont walk by the sales desk, walk on the other side... wow!!! i pay $30.00 a month and iam restricted on where to walk in the gym and plus embarrased and uncomfortable.. I now dont recomend anyone to LA fitness EVER | |
| jackie... Tx | 12/9/10 |
| Wow i thought i was the only one who had issue with this Co... What are you doing Corp office???? Seriously... On the issue of calling your personal trainer and no call back @ all really... You need to do better, since right now on a scale of 1-10 your @ 0.... Your customer service suck big time.... You guys need a wake up call.... | |
| Darcie | 12/5/10 |
| My son worked for them and convinced me to sign up along with my daughter. They worked him 60 hours a week and refused to give him any weekends off - pay was terrible. They treated him poorly. Needless to say he quit after 4 months. In the mean time, I cancelled my contract and they are still billing me! I have spoken with the manager and he told me the accounts were closed. So I wasn't being billed. Was still being billed, called again and was told that I re-activated the account but they can't seem to provide me with any proof. Now I'm still being billed and the manager said they were checking into a credit for me and the accounts were cancelled (personally by him) and I wopuldn't be billed any more. They now keep sending me "Come back, we miss you" e-mails. AND I Just got my credit card statement which has been charged again!!! for BOTH accounts!! Called the manager and he is no longer there and there isn't a new manager yet.... | |
| Denise from Torrance | 12/6/10 |
| When I signed up to LA Fitness they talked me in to signing for 3 years and I paid in full. I told the guy that I may be moving to Indiana and he said no problem if you're not in a certain radius of an LA Fitness we refund your unused portion. Well I need to go to Indiana to take care of my elderly Mother. They want a drivers license or an electric bill in my name. I said that I wouldn't have either because I don't know how long I will be and I will not have an address of my own. So they are refusing to reimburse me for my unused portion. This really sucks. The guy apparently just wanted his commission. I should have gotten it in writing. | |
| Denise Daro | 12/2/10 |
| I joined in June and told the guy that signed me up, paid in advance, that I may be moving. He said not a problem, that if I was not in a 30 or 50 mile radius that I would get a refund but would have to pay my sign up fee. Well I went today with my move estimate and the guy (Andrew in Torr) 'in charge' of this particular la fitness said that he couldn't do anything because I needed my new drivers license or a utility reciept. I explained that I would not have that until some time after my move and he said 'sorry', yeah right he was sorry. I'm going to take care of my 95 year old Mother, so I guess I wait for her to pass come back and maybe get some sessions in! I mean let's get real....I told the guy (David in Torr) when I signed up that I may have to be moving. So where's my reimbursemnt....David scammed me so he could get his commission. Very disappointed...I will call corporate again tomorrow. 12/2/10 | |
| disappointed | 12/2/10 |
| I am dissapointed with la fitness in regards of locker break-ins,lansing,il. I asked an employee not naming any names about the break ins he told me if i was insecure to leave my stuff in my car, now why would i do that if i shower after a workout and i pay a monthly fee for at least a locker, i have been there since they opened now i am deciding to withdrawl my membership there.... the employees do not care but when they lose members lets see what they do when they are on the emploment lines like millions of americans.... | |
| cindy | 12/2/10 |
| The club is ran very shoddy. The equipment is broken and doesn't get fixed. The paper towel dispensers are empty including in the ladies room and the operational manager is doing a poor job at keeping the place "operational".The worse part is that you can't get a hold of anyone in corporate to complain to. The local club must managers must be trained at not doing anything to help the members...I have found each and everyone of them to just push personal training sign ups...they don't care to address any issues. It is very frustrating!!!!!!!!!!! | |
| Dave M (Boston, MA) | 12/1/10 |
| The gym is brand new so happy with that aspect of it. Other than that, the place is a joke. The trainers are all out of shape and don't portray the image of a fitness club. The salespeople are clueless and are like brainwashed robots and cannot answer a legitimate question without a canned answer. The gym has been without hot water for 5 days. This is a health club, people get up in the morning before work to get a workout, take a shower and go to work so they can make money to pay these dopes at L.A. Fitness Corporation. As soon as the hot water was out, they should have had it fixed in one day instead of saying "we are waiting for a part to come in". Also, I signed up before the grand opening. I'm paying $35 per month and now in talking with some new members hear they are paying $30 a month. The dopey salesman says, we can't lower your rate. Why should I pay an extra $60 a year? I thought this place was going to be a success but it's just like every other gym, they get members in the door and then they stop thinking for themselves and forget how to run a business. | |
| Kathy | 11/30/10 |
| The LA Fitness gym that I use in Portland, OR is clean, not crowded & offers good classes at convenient times. I really like the pool & locker room, much cleaner than any club I have used in the past. I occasionally use another LA Fitness facility in Portland, and also go to the one in Lacey, WA when I am up that way. All of them are good facilities. I have had personal training with LA Fitness for the past 18 months and have been pleased overall. My only complaint is the turnover on the personal training staff. I have had excellent trainers all along, but am now working with my 5th one because the previous 4 have quit. Other than that, I can only say good things about this gym. | |
| reyes | 11/29/10 |
| LA Fitnesss is a rip off I froze my acount they were only going to take 10 a month for everyone on the account they took all the money they were not allowed to when I spoke to the manager all I got was the running around and now I have 70 in over draft charges plus the money they took out they suck IM in Washington There in lacey galaxy dr | |
| Julia | 11/29/10 |
| L.A. Fitness is one big scam.I was charged for 2 contracts of personal trening at the same time,more than 700$ a month.When i found out 3 month later ,i called them i was sure it was mistake of them,and they will refund the money.But i was told that signed 2 contracts with them for a year.All together that is 36 sessions of 30 min a month. In addition they charge me a monthly fee. I never saw any contract,I just signed in a tablet computer for 12 sessions with personal treiner and then 2 weeks later for upgrade(which is another 12 session but this time for 1 hour,with a better rate). Now i don't know how to fight it | |
| Leah M - Hurst TX | 11/30/10 |
| Very dissatisfied ... Trainer (KA) made un-welcome inappropriate sexual advances. Offered to "fix" my contract to where I would not have to pay anything, he said something about switching the names and credit card info .... This guy is obviously on steroids .... too aggressive! I will never go back to LA Fitness!!! | |
| Kevin | 11/22/10 |
| LA fitness in Atlanta GA is a ripoff and a they take advantage of people. I have had to quit the gym because of a serious medical reason and they refused to let me out of my contract. I am trying to fax them a doctor's note and they claim I can. What should I do? | |
| PATRICIA CARDINAOE | 11/22/10 |
| I am and have been a member of LA Fitness in Miami, Florida the club located at 16051 South Dixie Hwy. Miami, Florida 33157. The conditions are extreamly poor and I have even called the Corporate office to complain and nothing has ever been done I joined primarly to use the pool, I am a swimmer for 40 years or more and the pool at LA Fitness is too cold to use at all. The management has refused to do anything about the water temperature they say it is fine the way it is. They say it should be between 82 and 85 degrees, the pool is not 85 degrees it is much cooler. The managers name is Michele Capasso, she has been rude and nasty to me, refusing to do anything to make it more comfortable for the people using the pool on a daily basis. I am not the only one who has complained there are others who swim daily. I know that LA Fitness is not going to do anything to rectify the problem so I'll probably be forced to give up my membership. I am paying $42.00 per month to swim in cold water not acceptable. I am extreamly disappointed in the way the management and LA Fitness Corporate Offices have handeled this. I will and have already filed an complaint with Consumer Services in Talahasse Florida. They in addition have other reasources available to me and have advised that I call. | |
| Sam | 11/22/10 |
| It's been so much trouble with LA Fitness Membership. Their contrats are just outrage and once you singed you can't get out of it. These corporation doing wrong business and ripping off people.I am collecting the complaints about this corporation and filed the law sue against them. Please be my witness and send me your complaint at viral78@yahoo.com | |
| Lien | 11/23/10 |
| I just joined LA Fitness for a month, I even bring my mom to join, the first person I spoke to treat me not nice, i required him to have his manager call me, This LA Fitness is in Renton Washington state. The manager is more worst. I did cancel both my mom and my contract. I ever seen any bad customer service like this in my life. The show call manager said I selffish and mean. Is that the way a manager try to cool a customer down, Headquarter please talk to your Human Resourse or your quality control, this is a very bad customer services. The first person I spoke with his name was Jason. The manager's name was Shawn or Sean.He makes me to stop by there to pick up my cancel contract. To be honestly I really don't want to step back there even once. If you did not do anything, I don't think your business will grow, actually I plan to bring more friend go there and I do knew a lot of people. I am not dare to do so anymore. Sorry, very very bad customer service and I was lucky I had not bring my friend go there yet! otherwise more blame from them | |
| | 11/23/10 |
| LA Fitness you are a CORPORATE Joke. I do not recommend this place to anyone. The class schedule SUCKS. When we joined the classes were one hour and have now been cut to 45 minutes in the morning. Everyone in the classes dont understand why and the instructors dont like it at all. Every time you ask an employee or instructor a question they all say its corporate that makes every decesion and laugh. Well corporate you need to lighten up and let your clubs make some decesions becuase you dont have a clue to what goes on with your clubs. Maybe in LA people dont get up early or maybe you dont realize that we like to get up early in the midwest. Many of us like to go to class everymorning at 5:30 or even your late 5:45 am class. why not have a class every morning at 5:45 so we can be satisfied instead of 3 days a week. I totally regret leaving XSport as they were a good gym. LA is 10 minutes closer and my wife wanted to join a club with me so I changed, What a mistake. Bottom line is you will be disapointed if you join. LA Fitness you need to go on undercover boss or something so you have a clue cuase your management doesnt. | |
| Lynn Scurry | 11/23/10 |
| I HATE THIS GYM, MY DAD WAS HURT AND I CALLED TO FREEZE ACCT AND THEY TOLD ME I SHOULD GIVE A 10 DAY NOTICE, HOW AM I SUPPOSE TO KNOW HE WAS HURT 10 DAYS BEFORE THIS IS A BUNCH OF CRAP!!! I HAD PROBLEMS WITH THIS GYM SINCE MY DAD HAS JOINED AND I HAVE DECEICED TODAY TO TAKE HIM AWAY FROM THAT GYM BECAUSE I SEE AS LONG AS YOUR PAYING THEY ARE FINE TAKING YOU MONEY BUT WHEN YOUR HURT IT GOES BY THEIR GUIDELINES WHERE IS THE CUSTOMER SERVICE!!! | |
| DW Barlow | 11/23/10 |
| I've been a member of the gym located in Evanston, IL for a year now. Over this time, I've seen repairs take weeks/months to be completed. I joined this particular gym because of the pool.....yes, the pool that has been closed for SEVERAL weeks now. My credit card is billed the same every month, and yet the service we're receiving isn't. As for the staff, I can count on one hand the number of staff that actually says hello to me when I come in, the rest just kind of look right through you. What's the reason for this? I would like to speak to someone about my membership fees and what can be done to credit folks for not having access to the pool. | |
| Frank | 11/16/10 |
| Their cancellation policy is a complete run around. I will never do business with them again. The process is a form of harrassment to try to slow down or discourage cancellation. I have searched the internet and they are building quite a bad reputation for this. Shame on them as I believe it will come back to haunt them. | |
| Nikki S | 11/17/10 |
| LOVED this gym, until I tried to re-instate. After repeated emails from corportate saying "we want you back!" and they were offering me a cut in my in monthly fee to "offset these hard economic times," I was told that I will now actually have to pay MORE than what I did a year ago because like others who have left complaints, my original contract did not charge a seperate fee for the kids club, and I was likewise told "that person no longer works here, he shouldn't have told you it was included." How is adding an additional $20 helping in these "difficult economic times?" The email should have said "we want you back, but you'll pay for it!" | |
| John | 11/18/10 |
| Never Join, they are crooks. You send in your cancellation paper and call to ensure it is canceled and your local gym will say it has been canceled but they will never cancel it, you have to call your bank to put a stop payment on the fees | |
| Mark | 11/19/10 |
| The Haspanic guy (Aguilar) at ELDRIDGE PKWY @ BRIAR FOREST, HOUSTON TX dont know how to deal with new costumers. I went there to get the membership but he failed to show me any deals or let me in as a guest. 3 days guest passes are avalible on LA Fitness website but despite me telling him that i drove here from far he acted rude and turned me away. | |
| Joan Schneider...Bonita Springs member no longer | 11/15/10 |
| Wow...I am amazed at the complaints that I am reading on this sight. Well...I am here to add to the list. My husband and I have been seasonal members. This would have been our 3rd year. I have no real complaints about the facility. I never had trouble getting on any piece of equipment. But my complaint comes from my experience that I had yesterday. I went on a Sunday afternoon. Maybe 20 people in the whole place. Yes there were the 3-4 sales guys sitting at their desk. I was on the stairmaster for approximately 40 minutes (I am 54 and in very good shape) and for some reason my heart rate jumped from 148 to over 200. Obviously I stopped and started walking trying to bring it down. After 20 minutes of being unsuccessful, I approached one of the men and told him I was struggling getting my heart rate down and could he help me. He basically told me to "stay vertical and keep breathing". Then he went back to whatever he was doing. I continued to struggle for the next 30 minutes. Heart rate went down to 168-175, but if I got up to walk it went right back up to 190.I called my husband to come get me.I was sitting at a table to the right of the front desk. Not 1 time did this so called "LA fitness trainer" approach me to say are you feeling better or is there anything I can do. The girl who at the front desk(asst operational manager) whom I cancelled my membership with today was on the phone the entire time at least 40 minutes. I cancelled my membership and will be joining another gym that I hope my new gym will have a little bit more concern for their customers. I do not feel LA Fitness have the proper training to deal with issues that can and will arise within their facility. I found it pretty comical when I went in there today and told the "assistant on the phone constantly operational manager" that I was cancelling my membership she asked me why? and I told her that I was "unhappy" here. She never asked "why?" she just handed me the papers to mail in. Pretty sad when they don't even attempt to save a customer during these hard economic times. | |
| Kathy | 11/16/10 |
| Sue Bressler is the best trainer I have ever had. I have gotten great results. She never asked me to do more than I could and pushed me in her own way to my sucess. She is a professional (always on time, confirms appointments...)she was very accomidating she is often there early in the morning,stays late at nite and on the weekends. Sue is smart, she is a student of exercise physiology and she generously shares what she knows. If you are out of shape (like I was) or in great shape (I'm not quite there yet) she is going to accelerate your sucess. If you are member at Lake Sucess, NY I would recomend that you make an appointment to work out with her. | |
| Danica Lambert | 11/11/10 |
| I am amazed at the illegal process that this company has for account cancellations. There is no corporate office information that you can use to call and there is no fax numbers where you can fax in any type of document. The company extorts money from people, tell them that it's easy to cancel your membership and then won't let you out of the contracts. And I don't even have a contract!! But they will not cancel my membership. I entered a cancellation for today, 11-11-10 and if I am charged for december, I will press charges for stealing. | |
| Gold member ripped off | 11/11/10 |
| The Farmingdale is a rat infested club. The members are treated with no respect workers steal from members lockers and they play basketball instead of working. Most importantly, the personal training is a joke. Trainers are ripping off the corporation by training in the facility with out uniforms are periodicailly during the day to pocket the fees rather than paying the training group or corporate. The so called general manager is hardly there and does not control anything within the facility and it is even more attractive to walking to a facility to see workers eating at the front desk as you check in to use the facility. Good luck to all who join, keep the bugs away and do not bring them home as you will be sorry, but rest assured you got them from the sloppy, grimey conditions at L A Fitness in Farmingdale. The club has not been adequately cleaned in two years and needs to close for a major face lift and even that would not be enough to fix this location Go to Retro Fitness or to LIfe Time Fitness or Equinox, all well worth the investment versus the VILE environment at the club | |
| Annoyed Member | 11/11/10 |
| LA Fitness is a rip off. They open new state of the art facilities and let the older ones rot into A SLUM LIKE CONDITION. There is never anyone that you can get in touch with and they local managment is both inept and incapable of managing the club and its members. For days they go without hot water and do not know the numnber of an exterminator. someone please give them a hammer to fix the lockers and the $10 or $15 for a community scale. it is a shame that the personal trainers charge to use the one scale to get your weight in the entire club | |
| Member rip off | 11/11/10 |
| La Fitness, should change their name to lousy operators and close their underperforming locations. They have some A properties and some Z minus properties that are so disgusting, it makes you sick to just walk in the door. The lack of attention to existing clubs permeates through out the country and they repeatedly do not reinvest money into existing operating facilities. They build new state of the art clubs, then they rot after a few years anticipating a small membership decline and then NEVER stop charging your credit card. Stay away from these clubs as they do not meet minimum Health Standards and should be closed by any reputable Board of Healht Facility. Local management at several locations are just happy to show up and be there and really do not know a thing about operating a club, or anything about the service industry. I would recommend the local Y or even Planet Fitness at $10 a month over LA Fitness to anyone after one year of being a member of LA Fitness that is open over a year. Bugs, Semin, Rats, Roaches, Mold among the many other issues that are problematic at several facilities through out the chain. No wonder so many new operators are opening that are going to put LA Fitness out of business, which would be well deserved, based on the way they treat members. | |
| FARMINGDALE & Long Island | 11/11/10 |
| Each of the clubs are run like a candy store that sells rat poison. The managers could care less about the members, the music sucks, the equipment is broken and the staff are all ex cons or worse. They harrass you to get pesonal trainign and then rob you in many ways, from the cars, the lockers to repeated charges on your credit card that do not stop months after you quit. Have you ever seen the inside of a jail, if not go inside LA Fitness and see a locker room and the cleanliness of the facility | |
| JC | 11/11/10 |
| I have been a member in Douglasville since April, 2010. My husband has been a member for a couple of years, the staff has been nothing but courteous and respectful to us. Very helpful in any way they can. I am sorry to hear such horror stories. | |
| | 11/10/10 |
| My husband and I are members of the LA Fitness on Southport Rd (Indianapolis In.) Not sure what the night shift crew does but we go in at 5 am and the place is an absolute mess. The sauna has been broken for over 3 weeks now and I like to go in the sauna for a few minutes a day... Please fix it. You are quick to deduct our money out every month but getting stuff fixed around there seems impossible. | |
| Mike | 11/11/10 |
| I have been a member for 6 weeks now. I joined mainly to play basketball over the winter, as many of my friends belong as well. I was told by the salesperson, that the basketball courts have a monitor at all times that people are playing. The games were to 13, or 15 minutes. A list was used to insure everyone would be able to play in turn. Initially, things worked out ok, every now and then, someone would scratch someone else's name off the list and put their own, and cut the line. That to me, is not that big a deal. Then the other day, I arrived at the gym to play, and found that there was no monitor. The people were not at all going by the list, and people who wrote their names on the list, were just getting bullied by the bigger guys into walking off the court out of fear. Still, I was ok because luckily, I know most of the people there. But either way, I made a complaint to the Woodbridge, VA location manager, and advised him what was going on, and all he did, was give me an email address of his regional manager Mr. Park, and asked me to email him, as it was out of his hands, for budget cuts. So today I arrive to play, and during the game, I was guarding a black gentleman about 3" taller, and 40-50 lbs heavier. Regardless, I played him well. After blocking his shot, stealing the ball from him, and standing my ground to not be boxed all the way out in the paint, he (without the ball and not even in the play) gave me a nice sharp and hard elbow in my gut, knocking the wind out of me. I immediately called "check ball", to stop play, and asked him to quit playing dirty and play fair. He advised me that every time that I got up close to him, that he was going to do the same thing. After the game was over, I went and talked to the other manager. She stated that she could pull him out of the gym, and ask him to leave, and possibly even revoke his membership. Great! So I have to look over my shoulder when I leave to go to my car??? "NO" I said. We need the court monitor to maintain some type of order. These big guys in the gym are going to continue mistreating, and bullying the other (paying) members as long as there is no control of the court. This was the main selling point for why I joined the gym. The manager said that my emailing the regional manager again as she was well aware that I had already done so, would not do any good. I inquired as to if it someone needed to be beat up, or put in the hospital, or even shot for someone to listen, she said that it wouldn't matter. It was over her head. So I asked her, once the management has received multiple complaints, and incident reports, and somebody does get hurt, if she thought that the "budget cuts" would cover the law suits that LA Fitness would most definately be receiving. She stated that she wasn't responsible for actions of other members. This is true, but if it is an ongoing problem at the same location, with documentation, and action is not taken by LA Fitness to address these issues that the gym would most definately be held liable in court. I also advised her that she better hope that if someone gets hurt, that it isn't me. Once I win my law suit, she will not like me very much as the new owner of LA Fitness. I am a mean boss. But at least if I do become the new owner, I can take care of the scams and dirty contracts that LA Fitness is conning everyone to sign. | |
| Rhonda | 11/8/10 |
| I am so disgusted with LA Fitness in Farmingdale, New York. Since my 5 year membership, the gym has gotten totally filthy. It's very rare to go into the bathrooms to find toilet paper. The showers are even wore. There is hair all on the floors. I don't even think I would have my dog bathe in their showers. Ever time I have to freeze my membership there is a big problem and I get charged the wrong amount on my bill. My son canceled his membership and it took months of phone calls to resolve the monthly payment. Now we were told that the aerobics room will be closed for 10 days to redo the floor. I am getting sick and tired of this gym. | |
| RIPPEDOFFSAK | 11/8/10 |
| After joining LA Fitness in Chandler,AZ I was very pleased with everything with the gym. until recently when my 18 year old daughter was approached by one of the trainers about using him as her personnel trainer.I have spoke to this guy a couple of times before and told him that because of our schedule work/school neither she/or I could afford or commit to his services.When I was not around he continued to approach her evertime she would appear at that facility.Until one day when he verbally told her not to be affraid of anything that he would help with her work out program and that it would cost $30.00 per training session.And he could help her three times a month and to try it out.She was told that he had a form to fill out and that he needed her cc# and that this was month-month program and she could quit at anytime.Well that turned out to be bulls--t.We have found out that he slammed her with a one year contract and beacuse of her finances and her class schedule she has no time to use the gym or his program.also she does she have the funds to continue or to pay the huge cancel fee thay are trying to charge.This whole thing has been a total disaster with no help from local management. | |
| William Conaty | 11/8/10 |
| Note!!!! this is the second posting today about the same Farmingdale NY LA Fitness Club. The place is a mess, it would be cleaner if one janitor was not sleeping in the mens locker room, and the other janitor would stop talking on his cell phone and clean. The club has been without Hot Water since Friday, I was told, by Anthony club operations manager, that the local club cannot get in touch with the corporate management to get approval to pay for the needed repair, this answer is just unacceptable in business in the year 2010. My email billycna@hotmail.com | |
| J Boerger | 11/8/10 |
| I also went to the Lewisville, Texas location and was greeted by two rude kids last week. One was an individual, Kayla, who just kept repeating that she was a General Manager, yes and I am sure the Titanic had a Captain as well. Very rude young lady who has an awful lot to learn about business etiquette. Her accompliice, a young man by the name of Anthony was even more rude than the Manager and kept interupting our discussion to make a point in a conversation that he was not even involved in. As I was walking out, one of the members said to me, do not pay any attention to this kid, he gets more excited playing around with the sound system in the gym and making noises on it. I just tried speaking with the D.M., Larry Lopez, and mysteriously, Kayla kept disconnecting me. What a ripoff and I am glad that I did not join. | |
| | 11/8/10 |
| So mad at this company. I was bullied into personnal training and now after presenting the management in NJ with a note decribing my impending back surgery, which I had this past Friday. I was told the note was worded wrong and I would not be released from my contract. Are you Kidding???? Are these people now doctors too. The training stincks as does the people who run the culb. I have no other alternative but to contact the BBB of NJ | |
| Ron | 11/8/10 |
| LA Fitness have very poor customer services due to inexperienced staff with misplaced priorities. The club in Mill Creek WA and Everett WA should be restaffed with individuals that know how to treat members with dignity and respect. | |
| Leon James | 11/8/10 |
| I joined LA fitness three years ago with a group of people in Dallas, TX. I was told by George Canh, sale rep that my group membership would be 99.00 a year after three years. The other people received the 99.00 year and I did not and was told that I would have to pay 299.00. I have asked for the Vice-President, Larry Lopez to call me but as of today he had not called me. LA Fitness reminds me of Bailey -ripped off. I want the president of LA Fitness to call me. | |
| Susan Ford | 11/9/10 |
| I haven't even started my membership yet and already it is a disappointment. Any business starts from the top down. It is apparent that these execs don't have a clue as to how to run a business and what it takes to satisfy people in this industry. I signed my husband and myself up at the Leesburg Virginia location but it hasn't opened on time so I received free passes to the Sterling location where both my husband and I were hassled. I went last night with my temporary pass and was treated rudely by Joshelain. I didn't work out and just left. I'll likely cancel and go back to Gold's gym. Once they have your money... that's all they care about! | |
| Cameron H | 11/9/10 |
| I tried to cancel and now they are saying I didn't cancel and are trying to charge me for extra months. I would never recommend anyone go to LA Fitness. What a JOKE! | |
| Fred F | 11/9/10 |
| My family and I are members of LA Fitness in Casa Grande, Arizona. This club has very, very little responsibility when it comes to them opening on time every morning at 5:00 A.M. The majority of us that attend the center at 5:00 A.M. we usually have to be at work by 7:00A.M. so we depend on the club to be open on time so we can get a good one (1) hour workout in and be out of there. There have been numerous times where no one shows up until 5:20, 5:30, even 5:40 A.M. There is so much turnaround of personnell at this center, it's just CRAZY...we hope you all can get the correct personnell in there so they can open on time...ALWAYS. Thanks. | |
| Amy | 11/6/10 |
| Less than a star --- really ... I wonder if corporate is onto the fact that the image for their business is in the tank --- I work out at a gym in Texas and will take by business elsewhere as the staff, especially training staff is rude, push and condescending ... even some of the class instructors have some sort of high and mighty attitude problem. I've had better experiences with car dealership and salesmen. The trainers cornered me to sign up for personal training and said these words: "You are fat. If you do not sign up for help to lose your obesity problem, you will be feeding your kids from the couch someday." These are same trainers go around the corner of the building to smoke. I think the JANITORS at this gym are more friendly and work four times as hard. Waste of time, money and energy being mad. Just have to get out of it and get into a better environment. | |
| concerned | 11/6/10 |
| Needs Under Cover Boss T.V show so that the CEO can recognize the issues that need to be dealt with. In order to be at the corporate office and big time executives everyone needs to kno the company from grounds up and what is really going on in the business because its essentially not the CEO's who are running the business its the workers of that company who work their tales off. I would put a floor level employee in charge of a company way before some of these CEO's we have at current company's and industry's. Just my thought tho | |
| Tina from Mesa AZ | 11/4/10 |
| I went in to the LA Fitness on Signal Butte Rd. in Mesa Arizona to sign up my boys, because they like to go play basketball and workout. Well with the high pressure of the Manager to top it all off. I signed up my whole family, because they said I could cancel at any time. Then they set you up with a personal trainer for 1 hour, so I went. Well, Gilbert, the trainer, used his sales pitch to talk me into training. He told me I could cancel anytime I wanted to, just like my membership. Well I worked out with the trainer, who knew everything about me, like I hadn't worked out in several months. He worked me really hard and did things that really hurt my knees while I was doing them. Well my knees started hurting more and more so I finally went to the doctor today. I have a torn meniscus, thanks to that Trainer. So I went in to LA Fitness today to cancel my membership, which they did. I also want to cancel paying for training that I have never used. They want me to pay for 6 months to cancel. Mind you, I already don't have a membership there anymore and wouldn't be able to use the training without that. I am going to talk to an attorney. LA Fitness lied to me, and then caused major injury to me. | |
| ATLANTA | 11/4/10 |
| LA FITNESS THE MOST POOR customer service i never seen i just cancel my membership after 3years i will not go back | |
| Jack from Fort Lauderdale | 11/5/10 |
| What's with the ban on FoxNews at the Fort Lauderdale location? I received 3 different bogus reasons over the course of my 3 year membership. I discovered FoxNews on 6 different screens at the Boynton location 2 years ago. Can't believe you let children employed at the local branch take childish decisions like this. | |
| Kayla Pagan | 11/5/10 |
| My boyfriend and I signed up for LA fitness, we were members for over a year with no issues until we had an encounter with a staff member named Lisbeth Pagan. She was extremely rude when we had some questions about adding other members to our account. She continued with her attitude towards us each time that we came to the gym until we finally asked her for the number to corporate and to speak with a manager. She refused both. We are no longer members of LA Fitness. She is the most rude staff member in this gym. LA Fitness, Hunters Creek, FL | |
| Barbara , NJ | 11/3/10 |
| I am totally disgusted with how difficult it is to contact anyone with any authority to remedy an ongoing problem at LaFitness in Parsippany, NJ. The problem is that the swimming pool heat has been well below the safe temperature for swimming since May, 2010. As of this date, November, 2010 it is still not repaired. Since I mainly joined this club for the ability to safely use the pool, I am frustrated, chagrined, and feel cheated. Yes, I can drive 45 minutes one way to find another club, but should I or anyone else have to? | |
| Frank | 10/31/10 |
| The employees at the LA Fitness center at La Habra are good people. They are there to help when they can. They have so much on their plate in that building. Mo is a good man and helps with issues. The rest of the staff are good people. | |
| Sherrie from Corona, CA | 11/1/10 |
| I took advantage of my free training session after signing up with the company. I fully disclosed my injuries - 3 protruding discs and fibromyalgia. He assured me that he could help me, even stating that he could be of more help than my doctors. Ha and ha. The next day, I could not get out of bed. If I did not have on hand the pain medications that I have, I would have ended up in the hospital. That's how bad the pain was. For the next two weeks, I had to use a cane just to get around my apartment. I could not stand up straight and, of course, I could not take advantage of my gym membership. When I was finally able to return to the gym (just to swim, mind you), I requested that I be given two weeks credit on my account. You'd think I had asked for a thousand dollars. I was told that my account was frozen or some such jibberish and there was nothing they could do about it. I was never given an apology and any compassion whatsoever. Do you think I should advise my attorney, as I was just following doctor's orders? | |
| Gayle | 11/1/10 |
| LA FITNESS CONGRESS AVENUE BOYNTON BEACH FL. I joined LA FITNESS 3 YRS. AGO AND ALL WAS WELL . THEN DECIDED TO GET SOME PERSONAL TRAINING SO I SIGNED UP AND PAID $$$$$$$$$ CASH FOR THE YEAR! I HAD SOM HEALTH ISSUES THAT LATED LONGER THAN I HAD THOUGHT ALSO FUNDS WERE LOW SO I WENT TO THE MANAGER TO DISCUSS MY ISSUES. I ASKED HIM THAT IF I WAS TO CANCEL MY MEMBERSHIP COULD I ONLY USE TRAINNER AND NOT BELONG TO THE GYM HE SAID SURE NO PROBLEM YOU PAID FOR TRAINING MIND YOU FOR 1 YR. WORTH NOW THE ARE TELLING ME I MUST BE A MEMBER ( WHAT THE BLEEP} IS GOING ON HERE????? IS EVERYTHING A RIP OFF IN THIS COUNTRY???? BECAUSE I WAS ILL AND DOWN ON CASH THEY ARE TRYING TO STEEL MY MONEY.$$$$$$$$$$$$$$$$$$ | |
| Quenny Apple Iso | 10/29/10 |
| FIRST OF ALL YOUR PEOPLE DOESNT HAVE A CUSTOMER SERVICE. THEY ARE ONLY NICE TO YOU WHEN YOU FIRST SIGN UP AFTER THAT THEY DONT KNOW YOU ANYMORE. THE OTHER THING IS EVEN IF YOU CANCELLED YOU MEMBERSHIP THEY WILL STILL CONTINUE TO CHARGE YOU, WHICH IS VERY FRUSTRATING! I WOULD LIKE TO MENTION SOME NAMES LIKE CAMERON (HE'S THE OPERATIONS MANAGER) AND HE IS VERY VERY VERY VERY RUDE! I CANT BELIEVE YOU GUYS WOULD LET SOMEONE MANAGE THEY GYM WITH SOMEONE LIKE HIM, I ASKED HIM WHY I GOT CHARGED EVEN THOUGH MY MEMBERSHIP IS ALREADY CANCELLED AND THE ONLY THING HE SAID TO ME IS TO STOP BY BECAUSE HE WAS BUSY AND COULDNT HELP ME OVER THE PHONE????!!!!!!! SERIOUSLY!!!! SO PEOPLE DO NOT WASTE YOUR TIME AND MONEY WITH THIS PEOPLE PLSSS!!!!!!!! | |
| Pete from Hamden, Connecticut | 10/30/10 |
| Based on my personal experience, if you have alternative choice, don't sign up with LA fitness in Hamden, CT. If you have to sign up, make sure you do not pay month by month, pay cash every month. Once the pre-payment is in their pocket, it is literally impossible to get it refund!!! Be very cautious and be very leery! | |
| theift victim-RUN AWAY FROM THIS GYM | 10/27/10 |
| After having several problems with billing from the first day of signing, LA Fitness charged 2 different bank accounts at 2 different banks over $1100.00. I first brought this to their attention around the 7th of October and asked that they correct the issue. It is now the 27th of October, I now have 2 bank accounts that are severely over drawn as a result of being OVER CHARGED FOR 3 PAYMENTS TAKEN FROM BOTH ACCOUNTS. The facilities are wonderful, however the staff at the Puyallup, WA location are incompetent and I now have to file police reports for theft and complaints with both the Better Business Bureau and the Chamber of Commerce. | |
| Alex | 10/26/10 |
| While I am in general pleased with the classes at LA Fitness Mt. Laurel, there are a few things that are making members feel like second class. I went to my 5:45am spin class and the stereo, which is extremely old, did not work. This has been a common theme in other classes. It takes a lot to spin at 5:45am! Also many of our spin bikes are broken. The Cherry Hill, NJ club has gotten new bike, but the Mt. Laurel club has been ignored. The club is becoming outdated and needs tv's on workout equipement, new stero equipment, and new bikes. LA Fitness please make an investment in your members. | |
| Lisa | 10/25/10 |
| I signed up for a memebership with LA Fitness and was happy about the membership however I was talked into doing a personal trainer which I had explained I had no time for..I was told try it and if you dont wanna do it then all I had to do was notify them 30 days before my paymrnt was due. I did this and was then told that I had to buy out my contract. I advised them I never signed a contract. they then said I did and I have been trying ever sincw to prove that they never disclosed this information to me. nor did I ever get any paperwork stating this. I love my membership but the personal training side of things is a joke!! I will fight this and take it all the way to court...I have several people who were with me the day I signed u that can state that I never agreed to any contract for the personal training. | |
| Beyond Disgusted | 10/25/10 |
| I am asking each of you to please write a letter stating your complaints to Mr. Jim Donovan at CBS 3 news in Philadelphia. He is an awesome consumer reporter who recently went after Target in a huge scam story. He is a great person and has a lot of guts, the corporate monsters don't scare him. Our local and state police have been contacted in Pennsylvania about the issues and laws that are being broken at our club. I am asking all of you to help add to our ammo and help take down this horrible company ! Jim can be reached at CBS 3, 1500 Spring Garden St # 6R Philadelphia, PA 19130-4067 Please don't be a person who simply hides on a bulletin board, send your letters in now !!! | |
| S Sample | 10/24/10 |
| Was working in PA for the summer, (im a college student) so I joined LA, mainly for their facility and they had punching bags (other local gyms didn't). Welllll you can't use the punching bags because they hold classes all hours of the day in the only room with all the bags! That's just the tip.... they offer a free 10 day trial for like 10 or 12 friends (called VIP guests) when you sign up. tried to use that with 1 friend, got the paperwork run around on 4 separate visits, and then they told him we know you've been in here a few times so your pass is up. Yea 4 days is not 10 days, and it's 10 running days which is understandable but still, we only went 4 days in a row.... They kicked him out because he refused to pay 15 bucks a visit or get a membership. Then he received 3 separate phone calls from different employees (because he was a VIP on my list) trying to get him in the gym to do the trial lol! that was unreal... and finally, i canceled my membership at the gym with a sales rep who canceled it on the computer and handed me a sheet. I said, ok so I'm good now, everythings done and I wont be charged further past this month? he said yes your good to go....apparently good to go meant I had to mail in a sheet of paper to corporate to actually cancel the membership, so I've been charged for the two months i thought were canceled, and one of the months was counted as my "first/last months" setup fee that I was charged at the beginning anyway! i knew after all the run arounds and bs i read online, in forums like this, that i was going to be dealing with this shit, never signing up with this awful company ever again, take your money somewhere else, OR get charged for bs after you cancel... | |
| C Douglas | 10/23/10 |
| I have been ripped off at the Mira Mesa LA Fitness twice now and the staff has been completely uninterested in trying to provide any assistance.....My locker was broken into...the lock being "broken"....I reported it to the front staff only to be completely ignored and walked away ... called to report it and was hung up on after asking questions about who was the boss....Do not go here...you will be ripped off...Heater Court Location | |
| Frank Castaneda (F5653153) | 10/22/10 |
| The security conditions at LA Fitness at Sunset Place in Miami, Florida are completely unacceptable. On Wednesday October 6, 2010 I went from work to the health Center for a workout. It was approximately 6:00 PM when I arrived and as I prepared to leave about 7:00 PM realized that my locker had been broken open with my heavy duty lock intact. I assume that with some sort of tool that forced the door open. Inside was my Rolex Submariner watch, my gold chain, cash and most important my wedding band, all of which were stolen. As I went to the front desk to report this and request a Police Officer, I realized that the Police was already there because someone else had also been robbed. When I told the Police Officer what had happened, he said that happens there continuously. I filed a report with City of South Miami Case# 1003399 Officer Morejon. My total losses exceed $10,000. You as a business owner have a responsibility to ensure some level of safety in your establishment. I can understand something like this happening once in a while but not continuously. Your customers deserve the knowledge that they are safe in your establishments, and that you are providing them with some minimum level of protection. This robbery did not happen at an odd hour. It happened in the middle of your busiest time of the day. And your staff and the Officer tell me that this is happening all the time but that management is unwilling to spend money to ensure the safety of their customers, and that is really sad to hear. After almost ten years with LA fitness, I am considering moving to a gym where there is more consideration for its members. | |
| tony g | 10/22/10 |
| just dont join this gym they will ripp u off | |
| Rude managers | 10/20/10 |
| I have a membership at the west Chester la fitness in Ohio and I am canceling! The gm there is very rude and mean. Not only that but he dissregards all members complaints. As long as this man is working at la fitness I will not be coming back! | |
| Atlantic Station Is a Rip Off | 10/20/10 |
| Do not sign up for personal training, they rip you off and continue to take your money unauthorized and you cant get it back. | |
| MEMBER | 10/19/10 |
| I HAVE BEEN GOIND TO LA FITNEES FOR THREE YEARS NOW IN DOWNEY, AND SINCE THEN I HAVE BEEN ROBBED. TWICE THEY HAVE BROKEN INTO MY LOCKER, AND TWICE IN MY VEHICLE. THIS GYM IS THE WORST, THEY HAVE CAMMERAS THAT DONT RECORED THEY HAVE PEOPLE STANDING AROUND JUST TALKING WHEN THEY NEED TO BE PAYING ATTENTION TO WANTS GOING INSIDE THE GYM AND IN THE PARKING LOT AND INSIDE THE LOCKERS.FOR THE MONEY WE PAY TO USE THE GYM WE SHOULD FEEL SAFE AND NOT WORRY ABOUT GETTING ROBBED INSIDE NOR OUTSIDE IN THE PARKING LOT.THEY NEED TO DO SOMETHING ABOUT THIS. AND ALSO THE POOL IS VERY DIRTY IT LOOKS LIKE THEY NEVER CLEAN IT,THEIR NEVER HOT WATER,AND THE IQUIPMENT IS VERY DIRTY AS WELL. | |
| Really?? | 10/19/10 |
| I cancelled my membership months ago and just found out today that they have been taking the monthly dues out of my account. Just out of the blue the money started coming out again. Im calling them now! We will see if they make this right! | |
| Christine, former Atlanta resident | 10/17/10 |
| My husband and I joined LA Fitness a while back and enjoyed the club quality however when it came to canceling our memberships, its been a nightmare. In August, we both went to the club and requested cancelation, the attendant at the front desk requested our cards numbers and email addresses and entered data into her PC. She then provided us a cancelation sheet to mail to their corporate office. WE completed all this and as of today, October 18 my checking account is being debited for both memberships. We have relocated overseas in an other country, LA Fitness provides no email customer service and I need all payments stopped. I suppoe I'll have to mail a complaint from Asia to get this cleared - what a bother! It's wrong that they can sign you up in seconds but take months to cancel membership! | |
| Eileen | 10/18/10 |
| I HATE this place! I go to the one in Pasadena, CA and it's a joke! The machines are old and broken and there is a "trainer" who is probably going to be slapped with a sexual harassment case any day now! If he hasn't already. What is corporate thinking?! CLEAN UP YOUR SH*T! | |
| blog | 10/17/10 |
| when you are tired of any company taking money off your credit card, bank account , ect.without your permission or consent. All you have to do is to cancel that card out and ask for another one to be sent to you and that way they want have your new card #number and they cant bill your old card for anything cause its no longer link to your account. When you are dealing with crooks you have to be a step in front of them and much more smarter then them to beat them at their on game let me say to beat the crooks at L.A Fitness at their own game | |
| Nicole Spatafora | 10/15/10 |
| This company needs to hire better employees! My expierience with this company was horrible and L.a Fitness should go out of business for their poor customer service. In addition how their employees lie to steal money. I'm filing with the better business bereau and I will get my refund of money that this business stole from my account. | |
| Towanna Kidd | 10/16/10 |
| Hi every one my name is MRS Kidd i had my experience with L.A Fitness 10-14-10 when one of the top manager call me at my home about my son account at L.A Fitness. Early before that we received a call from Bank of America , me and his father also to inform us that some one from L.A Fitness had attempted several times to take $98.00 dollars from out of his account. i then inform the young man that my son is high school student and that his father and i would be the one he needed to talk to about the account ,he then went on to say to me in a rude way that he tried to take out $98.00 dollars out of my son father account for the remaining money that owed on the account at L.A Fitness. I then ask him what $98.00 dollars are you talking about he then tells me that my son William Kidd didn't pay all the money for the membership and i told him that's not true because the young man told him on the day he sign up that the only thing he needed was $60.00 dollars and that every month they will be charging him $30.00 dollars after and i also said if that wasn't the truth that he lied to my son and us and he misled us and that's not fair to us at all he then went on to say that he would cancel the account since we don't want to pay the $98.00 and that we want be getting the $60.00 dollars back either so became more rude as the conversation went on i then call another L.A fitness to get corporate office on my cell phone the whole time he was on my home phone laughing ,whishpering and humming like nothing wasn't going to happen like it didn't so i think we need to come to gather to file a law suit against them due to all the wrong that they are doing to peoples and I would be the first to give you information to contact me cause i have already talk to and lawyer about this problem with L.A Fitness so you can contact me at towanna.kidd@yahoo.com that's my email address please contact me look forward to talking to you | |
| NOT HAPPY | 10/16/10 |
| I was charged monthly for "trainer" services that I was not happy with. Honestly when I was sold the package they made me think I was going to have one trainer that sold me the package and he personally was going to get me better. What I found out was that I had to work with many different trainers on their schedules and had to reteach them my strengths and weaknesses. Most giving few reps and setting me on an hour long cardio by myself with no interaction with trainer? Trainers are not there to work for others just there to work out free for themselves and go home is what I saw mostly. Well I decided to end my contract and take my business elsewhere and cancelled membership. One year later I find out that my "kidsclub" membership had not been cancelled and still being deducted from my checking acct. I was getting these "we want you back" emails the whole time and never thought that they would continue to charge but they did. When I called they could only look to reimburse for 6months and not the whole thing. Honestly that is not right that they steal money like this. It is there fault for not looking at my account when I initially cancelled because she no longer has a membership. Seems logical right? Guess not that logical to them. | |
| Janet Maxwell | 10/14/10 |
| I go to La Fitness in Avondale,Az, have complained along with at least 10 other people about hhow cold the pool is all the time. Nothing is done about it. Alos the pool, spa tiles & vents are filthy. Really for the money we pay you think someone could do something in over 6 months time. | |
| Caitlin | 10/14/10 |
| LESS THAN A STAR worst business ever. They are all shady and liars at Casa Grande LA Fitness. DO NOT GET A MEMBERSHIP THERE. TERRRRRIBLE work ethics. They lied to us about their membership. I called to cancel, and the manager argued with me about how I "Misunderstood." Complete BULL. NEVER purchase a personal trainer there, either. They tell you that they're giving you a "deal," and you're NOT getting a deal. One person tells you that you're getting a discount, the other doesn't even tell you that they're having a discount going on. Weird right??? | |
| | 10/11/10 |
| JUST GO TO YOUR DOCTOR AND TELL THEM YOU NEED A MEDICAL RELEASE TO GET OUT OF CONTRACT. LA FITNESS CAN DO NOTHING ABOUT IT. IT IS THE LAW. LA FITNESS IS HORRIBLE! | |
| marcos dragonetti | 10/11/10 |
| we just got ripped off of our ipod in la fitness in higland ca, this place is a joke my kid had it and when my wife noticed it she ask him for it and he started crying, the girl that was watching the kids said that she will take care of it so she left to her class,at some point it run out of battery so my child gave it to the girl to put it away and she did in a drawer when my wife came to pick him up she ask the girl for the ipod and she said that she had it on this drawer and it was not there anymore,and thats it they are ignoring our requests to pay it back or return it so i will file a police report on site and sue the girl on small claims for the ipod,this is it. | |
| Emily | 10/8/10 |
| I am 17 years old and went in to add myself onto my dads membership with a no activation fee. I sat there atleast 30 minutes longer then need be due to their telling me that I NEEDED to sign up for a trainer. However the trainer told me that he would train me so that I could be added as a tally to his board of girls he trained and slept with! I AM 17 YEARS OLD! Then to top it off they came into my work asking me again to sign up for a trainer when I had just paid 70 dollars for a membership and my parents had been eating dinner at their time and went and interrupted their dinner telling them I needed to sign up that day! Then my dad went in and had said that I wanted a full refund and he wanted to cancel his account do to the sexual harassment that I encountered. It has been over 2 months and I still have not received my refund that would take 7-10 business days. Not to mention that we have been in 3 times and called numerous times and they always insist they will call back next day and we have never received a call. This is by far the worst company EVER! They will lose money then need be when I take them to court! I don't even think they deserve 1 star this is the worst customer service ever! | |
| Member of La fitness Laveen, AZ | 10/8/10 |
| I have been a member of La Fitness for about four months now.....Recently a new facility has opened in my area (Laveen, AZ....and when I signed up for a memebership I was told that I will be able to meet with personal trainer....So I made an appointment to meet with a personal training I arrived 45 min. early to my appointment. I was told to come back at my appointed time because there was someone who made an appointment scheduled before the time i did that day was running late.....so when my appointment time came I went back to meet with the training who told me to re-schedule my appointment because he was behind with this same client that was running late.....that is very poor customer service on the trainers part......there are reasons why appointments are set so that both parties are aware of when to meet. If anything he should of had the first client whom was late re-schedule not me. I a very very very dissapointed in how this trainer at la fitness handle this situation. | |
| the situation | 10/7/10 |
| From janitor to GM, let's not forget the skanky front desk girls, the Langhorne pa club staff is nasty. Everyone is rude and iv heard stories about sales and managers stealing credit card info from customers. I am currently trying to cancle my membership and that is harder to accomplish than law school. This company is one big fraud waiting to get busted. Almost every salesman is an ex con. Pathetic from head to toe. | |
| EX EMPLOYEE | 10/5/10 |
| I was hired over two years ago as a part time front desk staff. A few months ago, our manager was transferred to another club leaving mine without a manager. Since I knew the position and had the availability I accepted the Acting Manager title. I was told that I would receive a bonus for each pay period I worked the hours and took cresponsibility of the club and staff. After 3 months of this, I decided to step down from the position and go back to my part time hours like I was hired for, especially since I was told I would not be getting an official promotion. Once I told them I wanted to work part-time (with sufficient notice) they took me completely out of the system, as if I was fired, and did not give me my bonus for my last pay period I worked. To add insult to injury, I was never told to my face by a manager or VP that I was terminated. I found out when my paycheck was not at my club on payday but instead mailed to me a few days later. Bottom line: LA FITNESS OWES ME $200 and MY JOB!!!! | |
| Mary Singh | 10/1/10 |
| Very disappointed with the LA Fitness in Ocoee Florida, I join the gym in January 2010 for the classes, the managment at this gym in terrible, we did not have a zumba dance instructor at this gym for our 4.45 PM Thursday night class for over a month now and no one there seems to know whats going on. I join the gym for the classes, I might as well quit this gym and go to another for $10.00 a month if I just want to use machines. Very fustrated with the LA fitness in Ocoee Florida. | |
| LG | 9/29/10 |
| How do I cancel my account??? I can't contact anyone from the website except to get a local number, they don't know anything about the website. Now I have to go out of my way to get some form because the website is sooo not user friendly. It will know take my fob number, so no way to create an account to be able to print off this one form. I enjoyed the gym when it was close to my job, but now there is not one anywhere near here I have to go on a mission to quit??? | |
| T.Martin | 9/28/10 |
| YOU SUCK BALLS....as we know the economy is not what it should be and I am one of many americans who lost their job. I contacted them right away to let them know and they said that its fine and i can take care of it when i return to work but instead of abiding by there word these dumb F...s still tried to take money out of my account. 3 months later I was fortunate enough to get my job back and when i got paid guess who took out half of my paycheck...thats right la fitness. when i called to speak to a rep they told me that they SHOULD HAVE TAKEN MY CARD OFF FILE but THEY DIDN'T, HOW WONDERFUL IS THAT SHIT. I agree with the person above, they do not greet you, nor do they check up on you. I would never recommend la fitness unless you dont mind pour customer service. Keep your asses in L.A. | |
| Sarah | 9/27/10 |
| Poor OM at Edina MN LAF. She is rude....that about sums it up. She might need to mature a little before getting a position like that. Where do they find their employees? In this economy there are far more educated and intellectual people who would be great at this job, find them PLEASE for the sake of your gym | |
| FIRED UP COLLEGE STUDENT | 9/7/10 |
| THIS ENTIRE COMPANY IS RIDICULOUS. I LIVE IN ATLANTA, GEORGIA AND I WENT TO ATLANTIC STATION GYM AND CAMP CREEK. I SIGNED UP FOR A TEMPORARY MEMBERSHIP BEING THAT I AM IN COLLEGE. THEY SEEMED VERY NICE AND HELPFUL WHEN I REGISTERED BEING THAT ALL THEY WANT IS YOUR MONEY!!!! I TOLD THE REP THE EXACT DAY, THE EXACT WEEK, THE EXACT MINUTE I WAS LEAVING FOR SCHOOL. HE ASSURED ME THAT THE CANCELLATION PROCESS TO MAIL THE CANCELLATION WOULD BE FINE. ITS CRAZY TO CANCEL A MEMBERSHIP YOU HAVE TO MAIL IN A LETTER TO THEIR CORPORATE HEADQUEARTERS WHICH IS ALL THE WAY IN CALIFORNIA!!! THATS GOING TO TAKE DAYS FOR THEM TO RECIEVE. NOW MY ACCOUNT IS GOING TO BE HIT AGAIN WITH FEES I DONT HAVE!!!! DO NOT GO TO THIS GYM NO MATTER WHAT!!!!! THEY LEAVE YOU MONEYLESS AND WEAK | |
| Naveen Singh | 9/8/10 |
| Worst experience ever with any Club . They are just sales man promise something upfront and do something else on the agreement . Read agreement carefully . Just go by agreement not by that they say or promise. Look each details carefully . They promised me membership till DEC-10 and i found out thy charged me more then they promise for initiation fee and i have fund only till Aug-10. There salesman are complete feud be CAREFUL with them . Please, shop around and find out the best deal before signing up at LA Fitness . They are complete feud . | |
| James | 9/8/10 |
| The one in saint Louis park is really bad, The Manger over the sucks, he is not good for the Customers specially for the newly coming, Don' know why the Company have him there. they are losing Customers | |
| Jesse | 9/9/10 |
| Ive always been pretty happy and satisfied with all and any LA Fitness ive been too. none of the trainers are friendly but besides that ive always had a great experience wether it be Redlands, Ca, Highland, Ca, Hollywood or Universal City, Ca. UNTIL we moved to Pasadena and dealt with Bonovitch the african Trainer or manager. Not only does he make inappropriate anti gay remarks, he makes sexist remarks in front of the whole gym how he does not like training men, youll always find him touching the women, he was involved in an altercation with two potential members and threw them out of his office, he was involved in another altercation yesterday cursing behind a closed door. After this experience, were contemplating on canceling our membership and joining 24 Hour or Equinox. Im pretty disapointed in the staff, their such a great club but After Pasadena, Me and my spouse will definitely look into other clubs | |
| Jeff | 9/14/10 |
| I've never dealt with such rude, condescending customer service as I just did with the "customer service manager" at LA Fitness. I've been a member for 3 years. My job now pays for my membership, so I cancelled mine in August to save the $40 a month. Hugely important with a new baby in this economy. LA still charged me. Won't refund. She belittled me and insisted I had no organizational skills because I didn't get "certified mail" when I sent my form in. (even though her records show I did call and did cancel) Join a different gym-even if it costs more. Any company who only cares about money and not the customer isn't worth doing business with. | |
| alex | 9/14/10 |
| because la fitness cheated my sister me and our 10 friends gancel our membership Good luck La | |
| Whaitney Adams | 9/15/10 |
| Tacoma club (men's locker room) is filthy. Talked to manager and he said my standards are too high! Only employees you will ever see are membership employees. The rest of the club is going down hill daily. I would join Balleys or Gig Harbor Athletic Club. | |
| Doug | 9/20/10 |
| The problem I have with LA Fitness is they open at 5:00 A.M or they say they do. They hire young kids to open and they show up when they feel like it. Folks like myself work for a living and go early to the Gym. This does not work if they don't show up till an hour after opening. | |
| Evie | 9/20/10 |
| I am going through a divorce. I told LA fitness that I needed to cancel my PT membership. I called and spoke with Jason the membership manager. He said to come in and talk to him more about it and he will cancel it for me-no problem. I sent in the bar code letter to cancel and got an email saying my membership would not be canceled. I had to talk with someone in the GYM. I tried to freeze my membership online and the the website blocked me from doing that. The next day, I went to see Jason. He saw me waiting and did everything he could to ignore me, and then tried to duck out but the receptionist caught him and brought him over to me. He said he did not handle cancelations and sent me to Clint. Clint said he was new and did not know how it "all" worked. He said that I had to pay back 1/2 of what I owe. That is okay with me since I am breaking a contract. He did not know how to "Unfreeze" my account but he would call me because he would call the corporate office to find out how to do it. Guess what? He never called me back and would not take my calls. I am canceling at the end of the month. Just afraid that will screw me around and my accounts. | |
| Glen | 9/21/10 |
| I was looking for a gym in my area and I went to LA Fitness on University and Oakland Park in Sunrise ,Florida I just wanted to get pricing info I had the money to sign up but I was introduced to the rudeist person he lacked people skills and if this is the way that LA Fitness employes people thats sad .I've sold memberships before at a Gold's Gym and a Boxing Gym and i believe that 90% of the sell is personality 10% is money .This LA Fitness will never see me nor will I use any Free pass to any LA Fitness as a matter of fact i would drive 5 miles to another gym .And besides the point the other gym in my ares was alot cheaper and is open all night that should tell you who it is .......Hope LA fitness Collars read these post and do something or they are going to be just another gym going out of bussiness because of there employees...... | |
| Grosvenor Peate | 9/21/10 |
| I was pulled off the floor today by one of the sales people at the Tradition,Fla club. I was offered a job as a trainer,I declined,I was then informed that I was instucting a second women in the club on the machines,and I was considered to be doing personnel training. I was only allowed one training partner and I already had that,she was also black.I'm a 65 yr old divorced retiree,white,and I was showing a 28 yr old black women how to use the machine.The sales person was black,the Mgr of the club Michelle is black,most of the sales people are black or hispanic.I feel this was a case of reverse rascism in the deep south and nothing more,there are several people working out with multiple partners,one a ex-NFL player with three women.Several black man with white women,but in my case I was being singled out. I use the gym as a meeting place to make friends and maybe something in a social context. My step daughter who is mixed and , is a lawyer, in New York with a license to practice in Fla. will be contacted by me.This is the second time I've seen blatant favoritism displayed by Michelle.I was was not aloud to have my grandson on the floor with me,but constantly watch her allow friends in for free,(black)with their kids,allows a whole group of black kids to use the basketball courts,and use of the club,without membership.I know because one one of the women I was working out with told me her son is one of them. Racism is alive and well in Port Saint Lucie Florida.Only it's reversed.Racism is racism.We will see. I will be firing off this complaint to corporate. | |
| Larry | 9/18/10 |
| You really need to wonder how upper management thinks , I am talking about the CEO of Laf , do you think this person really cares about anything like the members you can forget it GREED my friend GREED, what they need is a class action lawsuit slapped on there ass | |
| denise | 9/11/10 |
| To whom it many concern;My Husband is a memeber of la fittness,north miami fl.everyday he works out with two of his friends,when he first joined three months ago ;one of the managers approached them in a very rude aggressive manner and told them they could not work out togeher and coach each other.His statement was it is the gym rules no one is allow to workout together.The purposes of a public gym is to have friends and family to workout join together.The manager went as far to say he thru out a husband and wife for working out together.On sept 10 I called a few friends nd told them Was goin to the gym at 4pm would they like to meet me there.upon meetin I sat with a sales man nd my girlfriend went with another sales person;while my husband nd three of our other friends were already on the floor workinout.my girlfriend went off w a trainer i went on the machines by myself.about a half hr later we all met up for a brief moment to be my shock hearing a male voice I turned around and saw three staff member standing over our backs like bouncers;the manager said dont play ur selfs,I know what ur doing.This was because my girlfriend was explaining the prices they gave her for a memebership w a trainer.The manager was rude and had no business walking up into our conversation and to insulte us in any manner...w should not have to be force to use a trainer from la fittness and the fact that people want to workout together should not be against any club rule.I feel our staff are over reaching this is ABUSIVE . | |
| Tracy Davis | 9/13/10 |
| First let me say that my personal trainer Mike was the best! But know the company sucks! I actually moved from Arizona to another State and my location was not near a LA Fitness. On Aug 3rd I turned in a letter stating that I needed to cancel my membership after two weeks (I had already paid for two weeks of training sessions and I would just lose my money) Next day I was told to fill out this form they had, the next day I was told I needed something showing a change of address. I complied with all of this. A month later I am getting harassing phone calls because they are still trying to draft my account that is closed. (I had to change banks when I moved, luckly our they would still be stealing money from me)! I call the Tempe location and I'm told don't worry about it we will GET your paper work turned it. Get it turned in! It should have been turned in long ago. I just got off the phone with the corp office and now they are telling me they need a bill with my address, a DL or voter registration card, when will it end! The sad thing is my job assignment is only a year and I will be back in Arizona and fully intended on signing back up but that will not happen now! | |
| gwendolyn Jones | 9/13/10 |
| This gym is a rip off...someone else signed me up for an account without my consent and now they are after me for money. I called the corporate office and spk to someone names Yeva...don't care about using real names, because they don;t care about their customers...anyway I rquested my name be removed because I did not sign a contract for any services, nor did I know the account was open for me. I already have a membership with planet fitness and never had an issue with them for the two years I had my membership, so why would I need two gyms? I am still getting the run around about removing my name, and was told the do not have the ability...go figure...even though they say I am not responsible, why am I getting calls for payment. I can contact the Attorney General's, Better Business Bureau, this company needs to be reported ...... | |
| masry joseph | 9/14/10 |
| without sign a contract by me thay took money for the personal training . In the contract somebody scrible my signature . iam going to the court to get my money back.I spoke to la head office no use thay all get a share. Iam a member in long island club Thay are smart to cheat you NOW I join other club never in la fitness dirty place | |
| Derrick Williams | 9/2/10 |
| My wife signed up for l a fitness and the young man she spoke wit didn't tell her everything in the beginning like u only have a ten a trail peroid and now she can't get out of her contract also when she calls the trainer he never calls back until three days later!!!!I am in Atlanta Georgia don't sign up for L A fitness its a joke and a rip off!!!!! | |
| Barbara | 8/24/10 |
| I am a cardiac patient - less than 2 yrs since triple bypass. I specifically asked numerous times BEFORE signing on the dotted line, DO YOU HAVE TRAINERS WHO ARE EXPERIENCED CARDIAC REHAB TRAINERS? I was told YES. I advised, I HAVE A LONG TERM PROBLEM WITH MY KNEES & SHOULDERS and was told, "No problem, our trainers are very experienced and can help with that too" So I signed up and turns out, NONE of the trainers has ever had any cardiac rehab experience and their answer to my knee and shoulder problems is MORE WEIGHT!! Since starting workouts with them, I am in constant pain and cannot lift my right arm more than half way without extreme pain. They focused only on weight training and not once did any of the trainers discuss cardio workouts for me. Now I am trying to get them to cancel my membership and stop dinging my credit card and of course, that is an ongoing battle. WHen I spoke to my bank, the guy at the bank said he had problems with them as well. This place is a rip off and they will tell you anything to get your money. Then, they hide behind "rules" and "policy". I called for a fax number or email address so I could send them a letter and was told - sorry, we don't have a fax or email. That is such B.S. but they won't give it out. I mailed a letter to my local club and it came back undeliverable by the post office. What next?????? | |
| jason | 8/24/10 |
| I just wish i could put in to words what a s**t hole LA fitness is, they wont even help me with my contract with not being able to go to the fitness club due to my little sister slowly passing away from lukhemia... I hope that everyone one of these greedy jerks burn in hell on this one!!! | |
| Shelly | 8/24/10 |
| Group fitness instructors are not certified it is a poorly run chain. 5 years max they will take your money and send you on your way! | |
| Pissed Off | 8/25/10 |
| I signed up for a membership in June 2010. However I was unable to attend at all because my 13 year old daughter was diagnosed with Cancer. She went through Chemo and Radiation for 3 months. I never set foot in their doors because I were busy tending to her. Now I am able to work out but they want tp charge me 110.00 for the 2 months that I did not come. I have spoke with too many people to name regarding this. I feel that because I never used the membership and already paid 180.00 to start the membership that should be enough free money they got already. They still want me to pay the 110.00 plus my regular bill will be due next week. This total 165.00 + 180 and I never been there that crazy.... LA Fitness cares about themselves | |
| D | 8/25/10 |
| Worse experience I have every had working with a company. | |
| clj | 8/25/10 |
| this gym SUCKS ..... they are the RUDEST ppl I have ever delt with and a complete rip off.......I joined the gym on sandy plains rd in marietta, ga. The had the nerve to try to charge me an extra month because I cancelled 2 days after the (expected date) well I guess when you are mailing it to CALIF from GA there might be a delay...... uhmmm its 2010 snail mail is the best they can do??? might want to invest in some new technology. I had to relocate for work due to a layoff....you think in this economy that piece of S#&t gym would have SOME regard for the ppl that may or may not rejoin. I DEF WILL NOT!!!!! EVER!!!!!!!!! On top of everything else the girl i spoke with Kaylen hung up on me..... NICE No wonder there are SOOOOO many complains on here!!!!!!! | |
| Antonio Hernandez | 8/26/10 |
| To whom it may concern: the reason I'm communicating via this method is because I have been trying to enroll back to the LA Fitness Club from a promotion that I got from my e-mail but when trying to sign up there's always a problem . I have tried four times with four different credit card and the problem is always the same. the issue is that at the final step the "review step" does not let me finish because when trying to submit the information this message appears at the bottom; "The name "Antonio I Hernandez" you entered must match the name "Antonio I Hernandez" of the primary member above. my name is the same exact name I put twice as the requirements says but always say that the name doesn't match. can anyone help sign up or finish the last step where I always get stuck. thank you so much. I look forward to get a solution and an answer to my situation . I really want and would like to go back to LA fitness for the 8.95 per week special with no initiation fee. I was member once but I had to stop going for some issues. please reply back ASAP. antonnyny@yahoo.com cell phone 8323724021 thank you for your time. | |
| not a happy camper | 8/26/10 |
| The LA Fitness located in waukegan Illinois is the worst gym/fitness center that i have had a membership with in my 30 some years of working out in gyms. management allows members to wear whatever type clothing they may want to wear .. jeans, hats dress shirts i've seen, you name it people are wearing it .management allows members to carry beverages around as they workout .. which can be exceptable but you have to make sure the members throw thier garbage away, management does nothing to ensure cleanliness. The equipment is constantly broken, and in a state of ill repair.. squeaking... so loud in fact until you don't even want to use some of the equipment because it's so loud until it breaks your concentration, and this place has been open all of a year and a half. peoples lockers are broken into, the bolt cutters are given out to whom ever ask for them , and they don't even have to sign for them and most times mangement doesn't go with the people with the bolt cutters.Now rumor has it that members are paying cash, and not having the money taken out of any personal acct. and people are paying much smaller monthly fees than when the gym first opened. and lastly i must say that the trainers and mangement don't help the members that are unfamilar with the whole fitness experience, people that have never been in a gym before, these typs of people are left to just wonder around aimlessly, or just hang out and watch. overall opinion and rating ... NOT GOOD !!And i'll be cancelling shortly. I understand that it comes down to money and the rest doesn't matter but the bad reveiws keep coming and word of mouth about a bad place just keeps traveling. | |
| Sharmin Rees | 9/1/10 |
| I am very angry with LA Fitness, I was told I signed up for a membership that would allow me to go to any fitness center, well I moved and I was told by the Lewisville Tx La Fitness that I couldn't workout there unless I paid $100.00 upgrade fee. Furious customer. This club is not customer friendly at all. | |
| Finn | 8/31/10 |
| Childrens area, had a another child inappropriately touch my child. When we complained they told us they don't believe us. I'll spend the rest of my life attempting to dissuade business from going their direction. | |
| Word of advice!!!!!!! | 8/31/10 |
| LA Fitness is just like a used car salesmen. They'll tell what they can to get you to sign up. Then it's o' sorry that's not our rules. I learned from experience, get it writting and have the sales rep and there manager sign it. No matter what they say. Ask them that then there attitude changes quick. Behold the truth comes out. | |
| Mike Johnston | 7/27/10 |
| Treated with disdain and disrespect by a life guard and instructor at the Odenton MD Waugh Chappel Road LA Fitness. Equipment is great but I'll not be recommending this gym. Members who pay to use the facility should never be treated in this way and I won't be returning. | |
| virginia margerum | 7/29/10 |
| I was misled on joining la fitness, by an employee offering me the kids program with my membership. I was told after a few months that this person had left, along with deceiving other people. You would think they would honor this wrong doing instead I had to pay for the kids club which affected my budget. I quit. I have joined a much better facility, and i am very happy. | |
| DONNA WILLIAMS | 7/29/10 |
| I am very saddened by the experience I just had at LA Fitness in Douglasville, GA. i signed up on 6-27-2010 and paid the additional $10.00 for the Kids Club. I was told by the fitness consultant that signed me up that Kids club hours were between 8-12 & 4-8 M-F., and Saturday from 8-12. He told me that I could come anytime during those hours because I explained my cirumstances with my 6 yr. old son. I paid my enrollment fee plus first/last months membership only to be told 2 weeks later that there was a 2 hr. maximum per day for the kids club. I then went to the General Mngr. (Bernard), and was told not to worry about it, and if anyone said anything to me just tell them to speak with him. However, here we are 1 month later, and being told that they are now enforceing the 2 hr. maximum rule. I called the corporate office and had the misfortune of speaking with Jack in member services, who informed me that the rules for the kids club were clearly defined in the contract when I signed up for it. I tried to explain to him that I paid cash for the kids club membership, and was only handed a form to sign after I had already signed up. This is the worst experience that I have ever had with a gym membership. Why not just be honest with your members? Are they so desperate for money that they have to lie to people just to get you to sign your name? So, in short...I just paid $150.00 for a 1 month membership and got kicked in the teeth by "Jack-ass" when I called to complain about it. It seems that that is how they are able to build such a nice gym because they have such a high number of members that cancel, and yet are never refunded any of their money!!! | |
| dhidris | 8/2/10 |
| LAFitness is a ripoff. Due to personal constraints, I was unable to take the training lessons for which I had contracted for, but I was still required to pay a full year's fee for the training sessions. I accepted this decision because afterall, I had signed on the dotted line. However, when I was told by Alicia the representative for membership, that I did not contact them before a 6 day grace period for cancellation, they were going to still charge me for another month, I was furious at the company's audacity. The final payment according to the contract was today 08/02/2010, so the question is when does the 6 day notification period start? LAFitness is a company of accessive greed and lacks moral scruples. They received membership payment from me for a full year and trainer's fees for that same period and I received no service, but they still want more. SHAME on such an unscrupulous company - LAFitness! Moreover, they are the most evasive company in which to contact directly because they know they are not fair business and consumer practitioners. My next step is to contact the Better Business Bureau. While it may not change the situation, it will put LAFittness on notice that they can't continue to cheat their customers. | |
| Livid | 8/18/10 |
| Too mad to even type out story. Can only emphasize how dishonest and apathetic this company as a whole is towards ethics and Customer Service. | |
| Tonaysha | 8/10/10 |
| I chose this gym because other gyms in my area were closing down (probably due to the recession) and they have various locations in my area. However, once they have your money, you are nothing but a bar code to them. I signed a 1 year contract that was almost $150 in addition to my monthly $40 fee. HOWEVER, they do not tell you that they bill you for the first and last month's fee at the same time when you sign up in addition to I believe a $50 sign up fee. Then a year later when the training manager, who I'll refer to as C, convinced me to renew if he could give me a reduced rate, he made it seem like he was doing me a favor...little did I know... And yes, they billed me for the 1st month and last month all at the same time, which I expected having gone through the first experience; even though he didnt tell me that. Since then, my life has had some unexpected changes and I was going to cancel my training contract, but was convinced to just freeze it since I renewed udner a "sale," if I decided I wanted training again, I could keep it at that price. So freezing would be better. Trying to get assistance with this took 6 calls and 1 visit for someone to assist me. The first call I was told I had to speak to C, I got him and before I could say 2 words, he asked me to call him back in 5 minutes because he was in the middle of something. Proper business etiquette would have been for him to ask for my name and number and he'd give me a call back. Second call, I called back in 15 minutes and I was told C was busy. I left my name and number and a request for him to call me back that day. I asked for his specific working hours and they said he was there til close, which was 11pm. Third call, I called back at 10 o'clock that evening because I had not heard from C; I was placed on hold while they tried to locate him, the person on the phone came back and said he was on the floor. Fourth call, I called back at 12pm the next day, and when I finally got him, he said that he forgot who I was so that's why he didnt call me right back with assistance. I told him what I needed and he said that he'll have someone, we'll call her L, call me back that day, to which I never heard from her. Fifth call, I called back at 6pm on my own the same day. I ask to speak to the person higher than C because I was getting the runaround. I was told that there was nobody higher than him and I'd need to speak to him. I said I didnt believe that because C did not own LA Fitness so I'll go to the corporate office. They told me that that was my right and I'd have to get the number off the website. Which equally disappointed me that they didnt have it to give to me. I go to this user UNfriendly website to find the number, and it kept directing me to call the location I belonged too. So with no other option I called the gym back (sixth call) and explained to the guy at the front desk my issue and I wanted to speak with anyone higher than C because I was about to cancel my entire membership. He says let me have you speak to J (who is a name I was never told, but should have been told of on call #2) and he'll help me. I try to tell J my issue and he didnt want to be bothered with it. His exact words were, "let's get past that and let me help you." I felt like he was being very dismissive of me. He told me that I'd have to come in for assistance because his computer was down and for my protection this needed to be done in person; which is another way they can get you off the phone or out of their face by blaming it on computer issues. While trying to pull up my account, his computer was having issues again, so he sent me to the front desk and it took the guy 2 seconds to freeze my account. Funny how his computer worked but J's didnt?!?! So when I'm at the front desk having my barcode scanned in, the gentelmen asked me how long I wanted to freeze my account, he said I could freeze it up to 6 months and there is a $15 monthly freeze fee. He did not say that it would be billed up front. He said that if I decide to come back before the six months, they could lift the freeze and then my regular fees would resume. I randomly decide to look at my bank statement, and I see that I've been charged 2 fees of $90. One wasy my regular membership because my account wasn't frozen in time. I'll suck that fee up even though the delay was on them. But the 2nd fee was the up front billed $15 freeze fee. If you can lift it anytime, why are you billed all at once?!?! And what sain person would freeze an account for a 2nd charge of $90 if that's what my monthly training fees were? I call the gym and explained my situation. Of course whom ever was spoke wasn't able to rectify the situation so she said she has to talk to her manager and they'll call me back tomorrow. I said NO, I didnt call you tomorrow, I called you today and I want an answer today because I was charged today. If they do not reverse the charge, I am cancelling my membership and training and will file a claim with my claims department at my bank because this gym and the peole that work for them are nothing but professional scam artists. They are friendly when you are new; but once you are in and financially tied to them, it's like moving Heaven on Earth to get out it. DO NOT JOIN THIS GYM!!!! | |
| Very upset victim | 8/16/10 |
| My locker got broken into at LaFitness and my watch, wedding band and $200.00 was stolen out of my locker. I had a master lock combo lock and they were able to bang it a certain way for it to open, steal my personal belongings, close it up as if it was not broken into and walk off with my sentimental belongings. I'm devasted especially that now I hear this gym has robberies all the time and they are absolutely doing NOTHING about it. They do not have 1 camera up in the whole entire gym as we were told. When I was waiting for the cops I see people constantly walking in the front door and pass the desk without even scanning in. Where is the security??? These lockers are also getting broken into and peoples car keys are getting stolen and off goes there car. I understand that LaFitness is not responsible for valuables, but you need to be responsible enough to watch out for the safety of your patrons. If this is happening all the time, DO SOMETHING ABOUT IT!!!! For those of you out there reading this make sure you do not use a Master Lock combo lock and do not think that La Fitness will even care when you feel violated on there property. I had to learn the hard way.... | |
| Melencio Villarreal | 8/12/10 |
| On August 11, 2010 my brother, who is also a member, my daughter and I went to the League City branch to use the basketball court. I was stopped at the front desk by a young lady named Valerie. Valerie asked me if my daughter had a membership and I advised her no. I told Valerie my daughter was going to be my guest for the day. Valerie asked me how old my daughter was and I advised Valerie my daughter was 17-years-old. Valerie then told me that my daughter was not old enough to be my guest. Valerie told me I could add my daughter to my membership or pay for a day pass. I advised Valerie she did not make any sense, my daughter is not of age to be my guest, but she is old enough to be added to my membership or pay for a day pass. Valerie told me that was the rules and advised me that I could speak to the manager if I wanted to. I asked Valerie who the manager was and she advised Chad as she pointed to a young man at the sales counter. I stepped over to Chads location and informed him of the situation. Chad advised me that was their rules and that he couldnt help me. I advised Chad I wanted to bring my daughter in as a guest and he told me no. Chad told me it would be unethical to allow my daughter to be my guest. I asked Chad if he was telling me I couldnt workout and he stated that I could workout, but my daughter would have to wait outside unless I added her to my membership or paid for a day pass. I wasnt going to make my daughter wait outside in the parking lot while my brother and I went inside and worked out, I dont know what father would. Needless to say, we all left without working out. | |
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