373 Reviews For Jo-Ann Fabrics Headquarters & Corporate Office

Long lines in Taylor, MI

When 10-20 people are standing in line at one cutting counter, it's time to open the second cutting counter that is closed. The manager told me this was not possible. She had someone managing remnants at the counter instead of servicing paying customers. Remnants can be managed when you are slow, not when 20 people are standing in line, waiting. I'm tired of hearing Management say: "There is nothing we can do." PRIORITIZE!

extreme rudeness and ignorance

Jo-Ann Fabrics /Torrance, California/Del Amo Fashion Mall Employees extremely rude and ignorant on their products. Need to hire people who want to work, not just for the paycheck, for customer service.

No beads

What is going on with your store in Corona? Used to be a good place to get beading supplies but the shelves have looked skimpy with no new supply in the last 6 weeks. And PLEASE! Put some more employees at your registers there is no excuse to have 15 or more people waiting in line every time I go in

Retired teacher

It is with great sadness that I have realized you are no longer a REAL fabric and accessories store. Many shelves are empty and I can no longer find even a colored separating zipper. I am now going online to find many sewing supplies. Believe it or not many of us continue to sew clothes!!!! Most of your fabrics are horrible, so thin you can see through them. All you sell is junk for the holidays. Seems you are going down the same path as our government, making money hand over fist and giving little to the customer. You should be ashamed of yourselves!! Sad in University Place.

I recommend the store in Canandaigua, NY!

I noticed that most of the reviews on this page are negative. There is a store in Henrietta, NY that I avoid like the plague but I LOVE one store in Canandaigua, New York. The manager is very good and --wish I had her name. The employees are friendly and are as helpful as possible. While I am often very disappointed at the low quality of the fabrics these employees are GREAT! I know it is hard to help ppl who have no idea how to complete the project in their mind and they don't know how much of any product they need but patience reigns in Canandaigua! It's worth the drive ;-)

Horrible Customer Service

Joann Fabrics in Brick New Jersey has the rudest and most disrespectful sales associates that I have ever encountered. Many times when I ask for help I am humiliated with loud rude comments from the saleswomen because I am unfamiliar with the sewing department layout. I have been a customer for over 10 years for yarns and have never asked for help until now. I dread going in there for fear I will have to ask for help and be subject to ridicule, embarrassment and humiliation. I tried to email headquarters but my complaint will not go through. Guess they don't want to hear it. Shame on you, Joann Fabric Stores! Shame on you!

store changes

I have been a Joann Shopper for many years, although admittedly it was because I had no other choice, not because I was impressed with the stores. But as of this past week, I will no longer use Joann Fabrics unless I have no other choice. Recently the changes to the interior of the store and bathrooms in the Jacksonville FL store has ended that. The bathrooms were not particularly great to begin with but with the recent changes they are even less so. Especially since they removed the changing table for young children. I had to go to my truck to change my 2 year old granddaughter last week.

Love JoAnn' s fabrics but a little disenchanted with the accident that happened to me on Sunday at your store in Buena Park/Cypress Area and the lack of followup on your part since there was a full report taken!!!


Cool Springs Franklin Tn store was suppose to have muslin 60 inches by the bolt on sale 70% off got there at opening time only had 2 bolts and they were already sold VERY DISSAPPOINTED!!!! I shop this store at least once a week Have to drive over an hour to get there!!! VERY DISSAPPOINTED!!!!!!

Store layout

Ever since the store was "rearranged", it's virtually impossible to find anything without asking a clerk. I waste more time walking up and down the aisles looking for things. Perhaps, little signs could be put up on each aisle, (like they do in some grocery stores) denoting what that particular section contains. Or, maybe a map! Anything would be better than wandering up and down the aisles looking for things

shopping experience

My first visit to store in Durham NC and was overcharged, could not make clerk understand and a line was forming, so I just left without my $2.00. On my second visit today I was talked to very rudely by clerk at fabrics. I had waited in line for over ten minutes when my turn came (I thought) I was informed that needed a number in order to be next in line. Will not be a third chance!

I was excited that we were to have a new store in Columbia, MO however after visiting the store this date I am highly disappointed. The store is in total disarray-fabric on floor, piled on top of other standing fabric, fabric so tightly pushed on the rack that it causes terrible wrinkling, no clerks in sight. I do a tremendous amount of fashion tailoring and I will not purchase from the Columbia tore again--I will travel to Jefferson City, 30 miles away for any purchase that I deem necessary to purchase from Joann Fabrics.

I have applied to several position with the company, but never had even a chance to have an interview. I have MBA in Accounting and Finance, Engineering degree, many years of experience in Payroll, etc. What kind of people do they hire? friends only.

Extremely poor customer service

I recently had two incidents during the same visit of extremely poor customer service and will no longer shop at a Jo-Ann Fabrics store. #1 When the wrong price rang up on the register, the clerk went back to the clerk who had cut the item and that clerk asked me in a strong, accusatory voice, in front of another customer, "What makes you think it's $5.99?!" When I proceeded with the checkout and presented a competitor's coupon, the clerk asked if that store store sold the item I was buying. When I said that I had no idea, she used the microphone clipped to her shirt to ask other clerks the same question. They replied that the other store did, so she went on to process that transactions. Both incidents were humiliating and absolutely unnecessary.

I got fabric at your Jo-Anns store in St. Joesph , Missouri and when I got home the store had strorted me the fabric that I paid for. When i called the store they told me there was nothing they could do. I paid for two yards of fabric in four different fabrics and the store only gave me ne yard of each of the fabrics.

Stop spending your hard-earned dollars at JoAnn's. take your business to Hobby Lobby, Michael's or a privately owned local fabric and craft store. JoAnn's doesn't care about us.

Misleading advertising

I will not be shopping at Joann's at the Gulf Coast Town Center again. Even though I spend hundreds of dollars there at least every other month. Today there was a very large display of kids summer camp items on sale that were ALL marked $1. There was a large 40% sign in the middle of all these items so I picked up 13 of them. At the register I was told that everything BUT the dollar items were on sale. When I told her I felt that was very misleading advertising, her answer to me was, "I know". I would have put them all back then except that the child I was buying them for was right there with me and would have been very upset if I did that so I bought them along with $60 of other things. Even though I sew for the grandkids and make quilts, at this point I will NOT be purchasing any more items from Joanns; I will order them on line. This kind of advertising has happened before in there and I will not purchase from you again.

Im a current employee of JoAnns i saw all the complaints most of the customers are right. I have one co worker who likes to boss some of the employees around and also the minute the store closes she goes to the break room and sits down doesnt help clean up plus she is always on her phone during business hours and i informed one manager and she doesnt seem to care


Purchased material for a quit for my granddaughters. Finished the first quit start on the second one - noticed a defect in the material - it was last month - thru receipt out - on your return policy - it does not say no fabric return with a receipt - they knew that I purchased it at their store - but would not let me exchange. Don't buy from Jo Ann Fabric - they get defected material and hope you don't see it . So you have to repurchase the material.

Stolen money

Joann fabric has lost me as a customer and I will pass along the insanity I have been through with them to everyone I can tell. I went to make a purchase and the transaction was not completed. I was writing a check and the money was removed from my account without my authorization or knowledge. The transaction was on 4/30/2013 and the money has still not been returned to my account. I tried to call the corporate office and they would not connect me to someone in upper management. They were supposed to send a measly $15 gift card that also has not arrived. This company stinks and are dishonest, one after the other. Good riddance.

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