380 Reviews For Jo-Ann Fabrics Headquarters & Corporate Office


I hope to find another job where management treats us with respect. This place should be ashamed if how they treat their employees. DO. NOT APPLY OR WORK FOR JOANN FABRIC. You will be very unhappy.

Customer service

Many reviews are regarding the poor customer service, this is due to poor management. Never have enough employees to service the customers demands. I have been an employee for Joann Fabrics, if the customer think they are treated badly, try being an employee. There are so many ridiculous rules, that it is insane. I never heard of not being able to get your paycheck, if you are on the clock. Half the time the schedule is not posted in a timely matter, less than a weeks notice for your schedule. I guess the employees just live to work at Joann Fabrics. They monitor everything you do, and don't do. I could go on and and on, but it's not worth the lousy $8 an hour.

Unusable Coupons

I had 5 coupons for December 1st. Two were for 60% off an item; two were for 50% off and one for 40% off. I went to the Modesto, CA store and found that virtually all yarn (except wool and cotton) were on sale - three entire aisle full. So I was unable to use any of the coupons, which would have saved me $18.00. I talked to the store manager, but he said "Corporate" would not allow him to honor the coupons. Seems pretty close to false advertising to me. Several of the yarn brands had no sale sign on them, but when I took them to the counter, they scanned as being on sale. Needless to say, I was mighty unhappy and still am.


I have a long trip to JoAnns the cutters are going going to give any for wrong cut they said the manager will not let them soooo you end up short this has happened more then 3 times. The sale ladies are so rude with you and lord help you if you ask for help. Will buy online from now on. Winter Haven Florida


Regarding the Cupertino, Calif Store on Stevens Creek, Ca. The Coupons are wrong and fraudulant. They tried to say that buttons, thread and needles are not sewing notions and refused to honor a coupon for 60 percent off, saying these are not sewing notions! I plan to get help from "Channel Five on your side". The store mgr. said they cannot help what "Corporate puts on the coupons". The assistant mgr. On duty refused to give me thr corp. office phone number. This dishonesty has happened many times. I suggest that everyone to shop else where if possible. Please be warned! Sincerely, D. Ackerman

Online Order Nightmare

I placed and order online. Long story short... They have managed to cause me a lost opportunity to work with a professional Hockey team. No at the call center is willing to take the extra steps to assist the customer in correcting their error. After 3 days of working with them on the phone, I advise anyone to not use their website, especially when ordering high priced items. I would have really liked to not add any starts but I had to put one to be able to post this.


I belong to joann fabrics quilt club. We meet the fist Friday of every month. I enjoy it but the main reason I wrote was to tell you the stores need to divide there books up and put the knitting books with the yarns and quilt books with quilting items and so forth. The way they are in now you can't tell which book is to what and they are up to high that they can't be reached. I go to joann stores in CT. If you would like more opinions on other areas I would love to help you out. But I feel the store is doing great and the new look is better than what it was. Thank you

Long lines in Taylor, MI

When 10-20 people are standing in line at one cutting counter, it's time to open the second cutting counter that is closed. The manager told me this was not possible. She had someone managing remnants at the counter instead of servicing paying customers. Remnants can be managed when you are slow, not when 20 people are standing in line, waiting. I'm tired of hearing Management say: "There is nothing we can do." PRIORITIZE!

extreme rudeness and ignorance

Jo-Ann Fabrics /Torrance, California/Del Amo Fashion Mall Employees extremely rude and ignorant on their products. Need to hire people who want to work, not just for the paycheck, for customer service.

No beads

What is going on with your store in Corona? Used to be a good place to get beading supplies but the shelves have looked skimpy with no new supply in the last 6 weeks. And PLEASE! Put some more employees at your registers there is no excuse to have 15 or more people waiting in line every time I go in

Retired teacher

It is with great sadness that I have realized you are no longer a REAL fabric and accessories store. Many shelves are empty and I can no longer find even a colored separating zipper. I am now going online to find many sewing supplies. Believe it or not many of us continue to sew clothes!!!! Most of your fabrics are horrible, so thin you can see through them. All you sell is junk for the holidays. Seems you are going down the same path as our government, making money hand over fist and giving little to the customer. You should be ashamed of yourselves!! Sad in University Place.

I recommend the store in Canandaigua, NY!

I noticed that most of the reviews on this page are negative. There is a store in Henrietta, NY that I avoid like the plague but I LOVE one store in Canandaigua, New York. The manager is very good and --wish I had her name. The employees are friendly and are as helpful as possible. While I am often very disappointed at the low quality of the fabrics these employees are GREAT! I know it is hard to help ppl who have no idea how to complete the project in their mind and they don't know how much of any product they need but patience reigns in Canandaigua! It's worth the drive ;-)

Horrible Customer Service

Joann Fabrics in Brick New Jersey has the rudest and most disrespectful sales associates that I have ever encountered. Many times when I ask for help I am humiliated with loud rude comments from the saleswomen because I am unfamiliar with the sewing department layout. I have been a customer for over 10 years for yarns and have never asked for help until now. I dread going in there for fear I will have to ask for help and be subject to ridicule, embarrassment and humiliation. I tried to email headquarters but my complaint will not go through. Guess they don't want to hear it. Shame on you, Joann Fabric Stores! Shame on you!

store changes

I have been a Joann Shopper for many years, although admittedly it was because I had no other choice, not because I was impressed with the stores. But as of this past week, I will no longer use Joann Fabrics unless I have no other choice. Recently the changes to the interior of the store and bathrooms in the Jacksonville FL store has ended that. The bathrooms were not particularly great to begin with but with the recent changes they are even less so. Especially since they removed the changing table for young children. I had to go to my truck to change my 2 year old granddaughter last week.

Love JoAnn' s fabrics but a little disenchanted with the accident that happened to me on Sunday at your store in Buena Park/Cypress Area and the lack of followup on your part since there was a full report taken!!!


Cool Springs Franklin Tn store was suppose to have muslin 60 inches by the bolt on sale 70% off got there at opening time only had 2 bolts and they were already sold VERY DISSAPPOINTED!!!! I shop this store at least once a week Have to drive over an hour to get there!!! VERY DISSAPPOINTED!!!!!!

Store layout

Ever since the store was "rearranged", it's virtually impossible to find anything without asking a clerk. I waste more time walking up and down the aisles looking for things. Perhaps, little signs could be put up on each aisle, (like they do in some grocery stores) denoting what that particular section contains. Or, maybe a map! Anything would be better than wandering up and down the aisles looking for things

shopping experience

My first visit to store in Durham NC and was overcharged, could not make clerk understand and a line was forming, so I just left without my $2.00. On my second visit today I was talked to very rudely by clerk at fabrics. I had waited in line for over ten minutes when my turn came (I thought) I was informed that needed a number in order to be next in line. Will not be a third chance!

I was excited that we were to have a new store in Columbia, MO however after visiting the store this date I am highly disappointed. The store is in total disarray-fabric on floor, piled on top of other standing fabric, fabric so tightly pushed on the rack that it causes terrible wrinkling, no clerks in sight. I do a tremendous amount of fashion tailoring and I will not purchase from the Columbia tore again--I will travel to Jefferson City, 30 miles away for any purchase that I deem necessary to purchase from Joann Fabrics.

I have applied to several position with the company, but never had even a chance to have an interview. I have MBA in Accounting and Finance, Engineering degree, many years of experience in Payroll, etc. What kind of people do they hire? friends only.

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