Jo-Ann Fabrics Corporate Office | Headquarters 5555 Darrow Road Hudson, OH 44236 (330)656-2600 Reviews For Jo-Ann Fabrics Corporate Office lettie delap 5/9/12 Wow JoAnnes.. You need to enter the 21st century.. I went to buy $750 worth of upholstry today in Aurora Il. And I wanted to use my 50% off coupon. The clerk informed me that the fabric was on sale and therefore I'd have to wait until that sale was over to use the coupon which by then would be expired. SO THERE ISNT A WAY TO TAKE THE PRICE BACK TO THE ORIG PRICE AND USE THE COUPON.. I'm going to Hobby Lobby. That's a lost sale of $800 for you. I also found a frame on clearance and wanted to pay regular price for it and then use my coupon.. They also couldn't do that. Way to go Joannes.. When this company goes under it will be because you failed to get with the times and be competitive. lettie delap 5/9/12 Also, I have never come across a truly friendly, upbeat, happy employee EVER in one of your stores.. MISERABLE MANAGERS make miserable employees.. Maybe Joannes company as a whole is miserable to work for?? deb 5/9/12 Money can buy a mans soul. A corporate machine (not a person) but are allowed to sway Gov. with money. WOW! Must be nice! Never knew how disgusting Joannes was. I do now. L Mc Elroy 5/14/12 I wish to be taken off your mailing list, as i will not be shopping at any Joann's in the future and this is the reason, I got a Card in the mail thanking me for being a custome for 10 years, ( it has been more like 20 years), i went to your Mentor Ohio store, 40% off coupon in hand, also $10.00 off card, purchased a $34.97 item (using 40% off coupon) and an item on sale at $6.99, tried to use $10.00 off a order over $25.00, well stupid me, i was told i couldn't use that coupon because you cant use more than 1 coupon per order. i should have known this because that is always the way with your coupons ALL THE TIME!!!!!!!!!!!!!!!! Your prices have been raised so high that if I dont use a coupon i cant afford anything, either the item i want is on sale and your cant use coupon or i have more than 1 coupon and you cant do that......and the store ar between 10 and 40 miles away so i have to find so time to go, 10 miles may not seem far but it takes time to drive there, shop and then wait to get material cut (because you have cut staff) then wait in line for up to 20 minutes to get thur the check out. (again you have cut staff usually only 1 check out open or you have to wait till they open another one, this happens all the time) I know this may seem like a small item to your company but it is really a pain in my life................SO PLEASE TAKE ME OFF YOUR MAILING LIST, I WILL BE SHOPPING AT WALMART OR ANY OF THE QUILT SHOPS IN MY AREA, THERE PRICES ARE MORE REASONABLE THAN YOURS.................... toby 4/26/12 I don't understand. How working for a company can be sooo great when you won't even turn the. Air on in reciveing wile we are working back there NOT RItGHT... and if you would let us have a 15 min break instead of one 30 min lunch all day and that is it your workres would b more productive. And how can a manager take a 10 to 15 min smoke breake but tell the other employees. That we don't give out breaks other than your 30 min lunch.... YOU ARE THE CHEAPEST company I have ever worked for. So do something right and help your employees.. so either do something or I will contact every joanns store and we will strike your cheapness.. Florida Customer 4/15/12 Hey corporate! Do you even read these complaints??? You do realize the store on Tyrone in St. Petersburg is in Florida? I can't believe you turn the air conditioners off and make the employees work in the Florida heat. It is like a sweat shop. Wake up!!! Do you not know anything about the hot, humid weather in Florida? I'm sure all you big wigs have comfortable working conditions. Why do you make your customers suffer in the heat? Customers are complaining to the employees. This is all I hear when I am in the store. Customers are miserable. The store is smelling very moldy. I wonder if the food items are safe for consumption??? What will your Wilton suppliers think when customers purchase rotten product? By turning the A/C on after noon time it actually takes more power to cool the store. You are not saving any money. I feel so sorry for your employees working in such deplorable conditions. Does OSHA know how you are treating your people??? Maybe a call to them will help your employees????? I will not be shopping in your store anymore. I will not shop in at sweatshop. Yea for Michaels and Jay's Fabrics!!!!! Madeline Mitchell 4/17/12 I wish to state that we would lie to have a Joann Fabrics store here in Horsham, Pa. On Blair Mill Road, next to an Acme store, there are 2 empty buildings. This would be such a great place for Joann Fabrics to open. We, women of all ages, who like to sew, etc. looking for fabrics, which no other stores such as Michaels, etc. seem to have. This is a great place for people who like to create, sew, etc. etc. SO PLEASE, PLEASE CONSIDER OPENING ANOTHER JOANN STORE, especially in this area!! It would make traveling less complicating for us, who love to sew, etc. etc. create, etc. etc. HOPEFULLY, THIS WILL OPEN YOUR EYES, AND IT WILL DEFINITELY OPEN YOUR MONEY BAG!! BIG TIME!! Thank you. Employee-Spartanburg, SC 4/11/12 As an recent employee of JoAnn's in Spartanburg, SC, I can honestly say that you do not want to work at the SPARTANBURG location. I HAVE SEEN TOO MANY TALENTED PEOPLE WHO ARE UNABLE TO MAKE IT WITH THE MANAGEMENT TEAM IN THE SPARTANBURG STORE. The Management team that they have in place is young, clickish, and punky. The Store Manager is rude, unfriendly, and very unprofessional. She yells and barks orders at you and even yells at her Managers through the open microphones that we are required to wear and everyone can hear. THAT IS INTIMIDATION IN THE WORKPLACE---PLAIN AND SIMPLE----AND SHAME ON JOANN'S FOR LETTING IT HAPPEN. CORPORATE HAS BEEN TOLD ABOUT THIS MANAGEMENT TEAM. The Store Manager walks right past you and will not say good morning or hello, all you get is an ugly glare. There is never any money in the registers and when you call for change they tell you to move to another register. You move to another register and guess what there's no money in that register either. You move to another register and guess what---the equipment is broken and does not work. Finally, on the fourth register and one very upset customer, you ring their items up. There are a great deal of employee no shows and many of the times you end up with one manager and two employees for the entire shift. NOT RIGHT!!!!! It's usually one particular manager that this happens to. You also have to contend with the managers pets and if you question anything you will get punked by her pets!!!!!! Not a professional environment at all. The store feels like an abandoned ship. The Managers do not care!!!!! The pets do not have to work like the rest of the employees. They get great hours and are not required to service the customer like the rest of the employees. BEWARE---YOU DO NOT WANT TO WORK THERE... Sandy 4/9/12 i had never been to JAF before. i went to one in Riverdale, coon rapids, mn. i purchased over $100 in merchandise. the cashier gave me a $5 off coupon as my total was over $30. she was very nice. I got home, one item was broken when opened, 2 others were wrong for my need even though i received assistance from floor clerk. i returned to the store. i wanted to get the RIGHT items and a non-broken item in exchange. i was NEVER offered an exchange option. i was given credit for LESS than the original prices paid. when i questioned the customer service girl, she said cuz you used a coupon. i said so what? i still had over twice as much as needed for the $5 off coupon. she called manager. she said that is how we do things. i will NEVER step foot in a JAF again!!!! poor poor way of handling returns. I had the original receipt also!!! Beware, they rip you off!!! jennie-rae 3/27/12 I work at a Joann Fabric store in Ohio. I have read many of your complaints and do agree that we do not have enough help on the floor at the cutting counters and registers. What you all need to know is we can not help this. Corporate tells each store how many hours they are allowed for the week. So the stores hands are tied. I do think more help is needed but there really is nothing we can do. If a store goes over hours for so many weeks the management is let go. So instead of being rude to the workers at the cutting counters and registers, call the corp. office or email them with your complaints. At our store we are all about customer service, we try to do everything in our power to make you happy, but some people will never be happy. There was a person who wrote on here who works at a Joann's and wanted to rate the customers. She is right about some of you who come in and want us to be your personal shoppers, hold your hands through the process of picking out your items. I often think you want me to come home and do the project for you. My job is to help advise you on which fabrics would suit your needs not pick the color and style for you. I have had a person get mad at me for being on the phone helping a customer and throwing the "F" bomb at me and then wanted me to help her. Talk about being rude. People get upset over the no return without a receipt policy but think about it how do we know when you bought the item there has to be a cut off point to be able to return things (other stores have the same policy so why get upset with us). The bottom line is not to be rude to those who work at the stores they are there to help and will be happy to help if they are treated like humans and you don't all come charging in at us wanting what you want , when you want it and not stopping to think that just maybe you don't have your facts right. I'm sure your jobs all have rules you must follow (you may not agree with them either) but you follow just the same to keep you job, we are all in the same boat people. It's the corp. world who must know they are wrong not the people who are there to serve you. Stop pooping in the aisles that is just down right nasty! (: Mary Kay Hawkshead 3/23/12 Today 03/23/12 @ 12:43 pm, I phoned corporate from the Port Charlotte, FL store. I was in line behind 7 other people at the cutting table. There were 20 customers in the store, one employee at the cutting table and one at the checkout. No other employees were visible. During the 15 minutes I was in line the store manager was seen outside at the FRONT of the store smoking. This is unacceptable. Everyone is entitled to a break, but there is a back door, and taking a break with so many customers and so few employees presents a poor representation of the company. I had about $35 of goods in my cart, but after seeing such poor customer service in action, I chose to leave the store without making a purchase. This is not the first instance of really bad customer service I have experienced in this same store, which leads me to believe that from a corporate standpoint customer service is not a priority. With a coupon sale going on today, did no one plan ahead for the volume of customers? I spoke with Lisa in the customer service department when I called the corporate number. I left my phone number with her. I would like a return phone call to discuss this further. Mary Kay Hawkshead beth 3/6/12 Very disappointed with the ordering process. I ordered and paid for 4 yards of fabric that was in stock at the warehouse-3 weeks later I'm still being told that it has to be shipped from the warehouse...how hard is it to ship 4 yards of fabric? On top of the insane wait for the fabric the clerks at the store are unhelpful and rude. The customer service at the 800# are not any better. I have paid $90 for 4 yards of fabric that was in stock and can't believe how long it is taking to ship it to the store. I am shopping Hobby Lobby's fabric dept from now on. If I hadn't started a project with this fabric I would cancel the order. Carol 3/6/12 I live in Morrison, Tn. I have to drive almost 50 miles to get to Jo-Ann Fabrics. The town of McMinnville has a small mall called 3 star mall that has space available to add a fabric store or craft store that has yarn, material, crafts. The areas would not be able to support a super store, but a small jo-ann fabrics would be great. I am sure it would be kept busy because there is no store like this for miles and miles. We have one quilting store that has a lot of material but nothing else. We are is desperate need of a Michaels or Jo-Ann Fabrics. Please ask corporate to check into this location. Douglass Richards 3/7/12 The JoAnn Fabric store at 23125 Outer Drive, Allen Park, MI is a very poorly run store. Happened to walk in the store to buy a $2 piece of matt for a picture and the line was long. Time I walked up, it was nine customers with three cashiers who took in excess of 10 plus minutes on each of their customers. Two of the cashiers walked off to alledgely help the individuals who were at the register. They simply walked off, one being a manager and the line was growing to 17 custmers. This left one cashier who was apparently new. I asked her to call a manager which she did and no one came. The line of customers was becoming very upset. After 5 more minutes, I asked her to call again and simultaneouly one of the very same cashiers who had walked away returned. I asked if she were the manager and she said yes. I stepped to her register and asked why the problem and she "mousely" replied to call the corporate office and she would give me the number but it was not at the register. I said, NO. You have a lot of customers who need help and I get the corporate information on line. And I left, never to return! Janet 3/5/12 Today was one of many times that I have had an issue with the rude clerks at the Joann Fabric's on 71st in Tulsa. Today will be my last time to EVER try and shop there--I have other choices. This store is huge and understaffed. Today there were 3 people working--1 at the register, 1 at the cutting table and a manager sitting in the back. I had pulled a number from their joke of a cutting table number sytem and was standing in a line of two people. The cutter started calling numbers and called 4 people (all had numerous bolts of fabric)who came from various parts of the store, before she came to my number. As I was standing there waiting I watched 3 women come in and with nothing in their shopping carts take a number and then proceed to walk away to shop. When I called that to the attention of the cutter-she told me that was what the number system was for--so people could shop while they waited their turn at the cutting table. This is BS as the people that I saw taking numbers didn't have anything---they have learned the system--If you want your fabric cut--pull the number--go shop and then you will be ahead of anyone who ligitimetly shopped and then pulled their number and waited. I will never shop there again nor will I ever recommend anyone to shop there. a ripped off customer 3/1/12 DO NOT DEAL WITH THESE THIEVES AT JOANNE FABRICS They lure customers in with their scams to steal people's merchandise just because they can't find their receipt. There is no posted BS policy that if you give them your merchadise and cant find your recipt you wont get a check or the merchandise back. WHY WOULD ANYONE CONTINUE TO BE SWINDLED FROM THESE PIGS. They promise to send you a corporate check when you exchenge the merchandise. They then scam you and cheat you keeping your merchnadise and the money. They incinuate you stole the merchandise. I do not look at people like they are thieves because I am not one but those who look at everyone like they steal have the mind of a thief So Joanne Fabric I hope you rot in hell you theives Annoyed 2/22/12 As an employee, I hated the way the employees and guests were treated. For the employees; laughable wages (while running the cash office, having the safe combo, keys to the store, running around crazy trying to put out fires with my "manager" codes in the computer, I was making $7.45/hour AFTER my $.20 raise), having 20 people too many on staff so that obtaining more than 15-20 hours a week was another full time job, and being treated poorly when you weren't being ignored. For the guest; good luck finding anyone in the store to help you. The associates are all in the back trying to dig through backstock to find a product the system says they have and clearly don't. The employees that you are able to find will be helping someone else because corporate thinks 4 people working in a big box store is sufficient. Maybe, just maybe, if you staffed the store, the guests would be able to find more things, buy more things, become inspired by the employees who really do know what they are talking about, and the stock would find it's way out on the floor where people can buy it. As a former employee, I'm ready to strangle someone. My W-2 was sent to the wrong address. I changed my address in September when I left the company and in January they sent it to the old address. Now they want me to send them a $5 money order with my current address (which they've had on file since Sept.), employee ID (which after 5 mo's I do, thankfully, remember), my signature and a written request for a new W-2. All this has to be done by mail??? So since you sent it to the wrong address, which you are fully admitting, I now have to PAY YOU to send it to the right address and wait a few weeks for you to get the snail mail, sit on it for a few days, put in through your system and then snail mail it back hoping it doesn't get lost along the way. It's OK... you must not understand that I NEED that money to get by. Not everyone has a cushy salary and benefits that they earn by ignoring phone calls and seeing how difficult they can make everything for the guests and employees. emboridery kits 2/20/12 why don't company's sell the embroidery kits like they used to that are easy to see with the color coding right on the material. I don't get it. It was so easy for people that had a harder time following patterns on paper and are hard of seeing. Hate Working For JoAnn Fabric 2/19/12 I am a JoAnn Fabric Store Manager, and I can honestly say that this is the stupidest company I have ever worked for. It is amazing they do the business that they do (which despite the recession, is very good). Their priorities are totally wrong. All of you who have said that JoAnn Fabric doesn't care about you- YOU ARE CORRECT. When I first started, my District Manager asked me "What is our number one priority?" This seemed like a no-brainer. I said "customer service". He said "No, our number one priority is in-stocks. The best way to service our customers is to have the merchandise in stock." So.....what that means is this. The very limited staff is expected to continually be checking backstock, filling shelves and doing exception counts. We have to go around the store and scan any empty spots to let them know we are out of an item. If the replenishment system in the corporate office is doing its job, we should automatically be filled in when we are out of something. Rarely do I have to tell a customer that we are out of something, yet every week I get lectured on not counting merchandise. The bottom line is that corporate would rather have the staff taking counts, changing planograms, doing price changes and taking self audits over helping customers. Corporate continues to cut payroll and expects all these tasks to be done with basically only 2 or 3 employees in the store. My store sells a lot of fabric (and few crafts). Cutting fabric is labor intensive and customers want to be helped. It is difficult to help people when your boss is reprimanding you for not having the right adding machine tape stapled to the right report. Rather than focus on great customer service, JoAnn corporate focuses on internal audits. Thirty five pages of questions that are supposed to keep all the stores consistent and compliant. For the JoAnn employees that think all their managers are doing is sitting in the office, you have no idea of the BS we have to go through. So, do I spend my time doing all the required nonsense or do I get my ass out on the sales floor to help some customers. It's a challenging balance act. As a Store Manager, I regularly put in 50-55 hours. I am salaried so there is no extra money for all these extra hours. I truly want to have a great store and a great shopping experience for my customers. Unfortunately, JoAnn Fabric doesn't give a crap about its employees or the customers. Today my District Manager threatened to write me up because I haven't cut payroll to the extent they want (over the past 2 weeks). Be my guest. Write me up. No longer will I put in a zillion extra hours. Store a mess? Nothing getting done? Oh well. The JoAnn Fabric corporate philosophy has managed to break my spirit. So to all the unhappy customers out there, PLEASE write to corporate. Or better yet, write to Leonard Green Associates, the private equity company that bought JoAnn Fabric last year. On paper, the company looks amazing. I highly doubt that they have any idea of how JoAnn Fabric is really being run. No regard for employees or customers. A little investment in training and staffing would yield tremendous results. Our customers WANT service. With two people staffing a store, it is sadly impossible. Angry Birds Mom 2/17/12 Store #850 Vacaville, California. 707-446-1499. Head Manager: Devon. In returning some fabric on their bolts that hadn't been cut (with matching receipts in my hands), the sales clerk threw the 1/2 yard of tulle at me and said very rudely, "We don't take this back." I tossed it back at her and replied, "You didn't have to pick it up off the table just to throw it at me, a simple This Isn't Refundable would have been sufficent". With that, the sales clerk moved the fabric down the table, glared at me and yelled, "YOU DON'T MEAN NOTHING TO ME---NOTHING". The words this sales clerk yelled were not only inappropriate to say to any human being, they were offensive as a customer and boardline questionable activity of a white supremacist ideologies and practices since she found it totally acceptable to yell something that innappropriate and offensive in front of 10 Caucasain customers as I am a person of color. Either it points to KKK behavior or this sales clerks is trying to go out on unemployment claiming stress as her reason because I have NEVER experienced anything this nasty and brazen from a sales clerk anywhere....not even in Huntington, Indiana where I attended college for a season, met many racist cohorts and their parents, and endured ignorant behavior in the past. Thursday, February 16, 2012 topped it all---thanks Joanne Fabric for keeping RUDE and UGLY BEHAVIOR ALIVE!!! PS: I've been on hold at this number 330 656-2600 for over thirty minutes listening to your music and automatated sales-ad! Michi 2/9/12 Went to the store @ 1552 3rd st sw, winter haven fl 33880 after calling around to different stores to find a fabric I needed. When I called, they checked my sku and told me they had 10 yards in stock. I drove over an hour to the store to pick it up, but when I got there no one knew what I was talking about. Then, an associate named Chad proceeded to try to tell me that the sky blue fabric I was looking for was the black fabric with colorful starbursts on it because "it's in that spot". I said "Okay" and turned around to go look around the store, hoping it was in a different place. After two steps he says, incredulously "Are you WALKING AWAY FROM ME?" I stopped and said "No, I'm just looking around the rest of the store." After my search, where I didn't find what I was looking for, I told him that, next time when a customer calls and asks for a fabric to be put aside, they should confirm that they have it before telling the caller that they do. He said he couldn't help me because I didn't know the name of the associate I spoke with. I told him I just drove for a damned hour to get there, and he yelled "You don't have to cuss at me." I replied "If I was cussing at you, you'd know it." I've never had such horrible service at ANY of the stores I've ever visited, and I've been a seamstress for 10+ years, visiting stores all over the country. I WILL be calling the corporate store during their business hours to complain about this Chad douchebag, because no only was he completely unhelpful, he behaved as if I was some stupid woman who needed to be taught a lesson for questioning him. Rita J. 2/5/12 We went to our local Jo-Ann Fabric store in IL and I bought an ott light that was on sale, took it home to find it didn't work, went back the 30 miles the next day to return it and get another, had them make sure it worked before I left the store. Next day my mother decided she wanted one, call up said they had one left went to get it and low and behold it was the one I returned the day before. You know the one that wasn't working ! Were we MAD ! Gary 2/3/12 I have been on hold on a call to the corporate office for an hour. All I am trying to find out is whether my mother-in-law, who died on 01/24/2012, might have had any insurance. "Currently, all coordinators are assisting other callers. Please remain on the line for assistance." Apparently the message was misrecorded, as it should have said: "The coordinator is out to lunch and will return on Tuesday." I wonder if they will answer the letter. Sandy in West Virginia 1/27/12 I placed a order online and when I looked at my online bank account they double charged me! I called Joann Fabrics.com and explained to them that they overcharged me the lady said no even though I used a coupon for free shipping they charged me for shipping. That lady was the rudest person I have ever talked to! Well they just lost a customer! I will NEVER shop at Joann's store or on their site ever again! Michael's Craft store here I come. Estela 1/24/12 I HAVE BEEN A CUSTOMER FOR SEVERAL YEARS BUYING SEVERAL SEWING MACHINES FROM JOANNS. RECENTLY I WANTED TO EXCHANGE A SINGER SERGER THAT I RECEIVED FOR CHRISTMAS FOR ANOTHER OF THEIR SINGER SEWING MACHINES. BECAUSE I DID NOT HAVE THE ORIGINAL RECEIPT I WAS TOLD I COULD ONLY GET CREDIT FOR HALF OF THE COST OF THE SERGER. I LIVE IN DALLAS, TEXAS. MY DAUGHTER HAS THE ORIGINAL RECEIPT BUT IS OUT OF THE COUNTRY FOR NOW. SHE E-MAILED ME A COPY OF THE ORIGINAL RECEIPT AND TO ADD TO MY DISAPPOINTMENT, THEY WOULD NOT TAKE IT EITHER. WHAT A BUNCH OF CRAP.....HAVE TO WAIT SEVERAL DAYS FOR THE ORIGINAL RECEIPT AS I CANNOT CONTINUE AS A SEAMSTRESS AND WITH CUSTOMERS WAITING VERY DISAPPOINTED. ONE LESS CUSTOMER FOR JOANNS. Donna 1/22/12 The Jo-Ann Fabric store in Bullhead city, Az has got to be at the top of the list for poor customer service!!! I live in Lake Havasu City, Az and the drive for me is about 45 miles. Three times I have driven there and each time was a complete fiasco!!! The customer service there is beyond bad!!!! Unfortunatley I make the drive to Las Vegas now for my fabrics. The only place we have in this town for fabric is Walmart and not much of a selection. I would rather drive the 200 miles to Vegas then deal with the rude and inconsiderate people at the Joanns in Bullhead City, Az Customer 1/19/12 Joannes really is the ugly fabric headquarters of the world. You all think everybody's a quilter, everybody buys fuzzy pajama kid fabric, "holiday" fabric, muslin, plastic leather. Kripes!! What a bunch of tacky crap!!! Why don't you ever sell anything decent for wearing apparel? Whatever happened to the silky polyester jacquard fabric that used to be everywhere years ago, or plain silky polyester? It all just looks so awful. I'm surprise you all haven't closed all your stores and gone bankrupt years ago. Anybody actually buy that stuff!!!!???? Linsay 1/16/12 I have never had such poor shipping service from any online order from any other company! I placed my order on Fri, Jan 6--may receive it tomorrow, Jan 17. They're shipping from MI to WI--how hard can this be? Their sales staff really do need training--I was looking for crinoline and two clerks told me they didn't have it, one tried to sell me netting. Went back two days later after a friend told me it may be near the felt and other utility fabrics--and it was! We're actually getting a larger J store and losing a Michael's-- Judy 1/14/12 Dear Corporate, We are very disappointed that the Joannes in our area is closing and combining with another store. Why are you doing this. There is nothing down at the Southern end of Lancaster. It is an area waiting to be developed and you were here first but no longer. A lot of customers in our Southern Lancaster area will not make the extra trip to find what they need because of rising gas prices. The store in Kendig is so nice and so are the people. The store in Park City is not the same. We know it is being remodeled. Close by are Michaels and A. C. Moore. It doesn't make any sense. I will make my purchases on line once the Kendig store is closed and very possibly not from Joannes. A lot of others will probably do the same. The people in Kendig said it was probably too late to make a change but is it? Please reconsider for the sake of the customers. Thank you Sara 1/11/12 I had worked at JoAnn Fabrics for 9 years in northern New York until a recent move to CA. The closest JoAnn's to me is in Victorville and I was very excited to finally make a trip there as I was running low on fabric and supplies. I understand the store is closing due to relocation (I just went through the same thing in my old store) and that things were kind of hectic. With that said, it is still no excuse for rudeness and unprofessional behavior. I asked the woman at the cutting counter if a certain pattern was on sale, she said she did not know and continued to cut my fabric. After my fabric was cut I stood there, waiting for her to look at the ad for me, but she just walked away from the counter and it wasn't towards the pattern tables! The woman at the register was no help either, she was too busy laughing with the security guard to even acknowledge that I was at check out. She simply rang me through without a word. I didn't even receive a thank you so i just grabbed my bags and left. After I drove the hour back home, I looked at the ad online and ,sure enough, the pattern I had asked about was indeed on sale. At my old store F.A.S.T is hammered into your head when you are first hired, FAST meaning friendly greeting, ask what you are making, speedy checkout and thank you! Those employees failed horribly at it! Hopefully when the new store opens in Hesperia, they will weed out the bad employees! karole 1/12/12 Our Jo-Anns is closing, not for lack of business but because corporate is opening a super store and is under the mistaken impression that customers from our store will travel across town to shop. We have nothing on our side of town except WalMart and they no longer have a good fabric dept. The team at our store in Northwood Ohio are the best, very helpful, Kathy, the store manager and her staff are all about customer service, we're going to miss them, the other Toledo area stores are also well run but not handy.So 5 stars for the staff...0 stars for Joann Corporate decisions!!! Vivian S. 1/9/12 I live in Andover, N.J. My experience with the Jo-Ann fabrics there is great, but, I had a situation where I purchased the last of some bridal fabric that was on sale at the Andover location. After cutting out much of the gown, I realized I needed more fabric due to the fact that most of the beading was at the bottom of the fabric and made me a little short for cutting the width I needed for the bottom. Was told to call another store in NJ that showed they had the fabric,they would not send it to me, talked to two people, both said no. Finally wound up calling a store in New Hampshire, Carol Granfield the manager at the Concord, NH store,was extremely helpful. She called the NJ store, they still would not send it to me, she stayed on it for me and finally,the next day,received a call from the NJ store saying they will fedex it to me, no charge for shipping, and an apology. Since this is my daughter's wedding dress, it took a tremendous stress off of me to know I will get the extra fabric, thanks to Carol!So 1 star for the Schewsbury, NJ store, and 5 for the Concored NH store. Cheryl M 1/7/12 Unacceptable!! After reading all these reviews, you would think Corporate would do something!! I too have had issues with Jo-Ann Fabric. Today I wanted to sign up for a basic sewing class along with my daughter. I thought it would be a fun thing to do together. I had been to the store four times prior to this asking questions about the class. The girls there all told me that supplies were included and to wait to sign up for the class until today so I would receive the half price discount. I work 12 hr shift work, so I forced myself to get up only 4 hours sleep, drive over 30 miles to the store near Baybrook Mall in Webster, Texas, fighting typical Saturday traffic. I finally find a parking space, go inside where the store is extremely busy, see two ladies sitting at a table and ask them where the forms are to sign up for a basic sewing class. The ladies give me the forms and instruct me that I must go through the check out line to pay for the class and register. Fifteen minutes of standing in a checkout line, I finally make it up to the register. The girl looks at my forms and informs me that there are no sewing classes because there is no instructor. What?!! Any reason why the ladies giving out the forms couldn't tell me this? The manager is so clueless she simply states that the instructor quit suddenly and can not post a notice without corporates permission. So how long would it take to make that phone call? Or better yet inform the rest of the employees so they can tell you as you walk in? How suddenly did this instructor quit? I was just in Thursday asking about the class and no one said a word about not having an instructor. Did one ever really exist? Come on corporate!! Get some managers that can do more than blame you for their ignorance. Is this how you train them? Tiffany 1/1/12 I've recently started visitng Jo-Ann Fabrics in Centerville, OH. Every time I've asked for help no one can give me a straight forward answer. All I hear is umm and uhhh. The one time I did get a sraight forward answer it was from an extremely rude woman who was only concerned with trying to rush me and every other person in the store out because they were closed mind you they closed at 6 even though the sign said 7 because of the holiday which they said "someone must have taken it down" how ironic someone just happened to take down their sign. This isn't the only time I've been rushed out of the store just because they were near closing or closed. I understand the works want to go home and be with their families but I myself have also worked with customers at Staples and if someone came into the store before we closed we didn't treat them with rudeness and attitude we allowed them to do their shopping and continued to do what we should have been doing which was our JOBS! Until they were finished. If my money means that little I'll be speanding it else where, where they don't make me feel like a bother insted of a customer. shenia 12/29/11 Signs in stores are misleading.........on purpose? Manager (Ellen) attitude was total indifference. Wow does anyone in this country know how to give good customer service anymore? It is a lost art....and no one .....including the manager, seems to even vaugely give a hoot....YET WE WONDER WHY WE ARE SEEING SO MANY RETAILERS GOING OUT OF BUSINESS.......HMMMMM. My only recourse as a customer is to take my business elsewhere and let my money speak for me......again elsewhere. Hobby Lobby may appreciate my business and value my patronage a little more.....well if they do at all it is more than Ellen did. This was the Ford RD in Canton Mi. Store........Dont believe everything you read on the signs posted......they will find a way to make you wrong and be completely indifferet while doing it. I am currently unemployed so watching my pennies is critical......perhaps Ellen has never had to worry about it, but maybe she needs to in order to see things from a different perspective....IT MATTERS ELLEN. Wet hands 12/21/11 It would be nice if the new store on Hulen in Fort Worth Texas would get some paper towels for the bathrooms. I have shopped there 5-6 times this month. The bathrooms never have paper towels in them and they are always dirty. This week I started noticing that the store was severely understaffed. When I asked about it I was told that they were letting the seasonal employees go early. Does JoAnn's not realize that the store has to be staffed in order to have happy customers. FYI Michale's and Hobby Lobby are right around the corner and I will be going there from now on. Vanishea Troope 12/10/11 I went to Joanns in Ontario California after many months because of the poor customer service and once again the same person some one that Joanns has the nerve to have as a manager Loraine , Once again she is the rudest person in the store every one that works in Joanns has no customer service at all.I finally find some one that happens to love there job and help a customer out instead of just pointing to an Isle Named Liz and every two seconds is being hounded by Loraine what are you doing Liz does your customer have a number. Liz went above and beyond to help me get all the Items together for my Project as the store has changed since the last time that I was in their it is smaller now and will continue to get smaller if they keep up the customer service that they have going. you never get a hello from the cashier no types of smiles no nothing. they take your money and call the next person in line. Joanns needs some serious customer service. They act this way because they think they can. I will take my chances at The other awful place Walmart or better yet just drive the hour and walk around down town L.A for that matter. I really do not feel that customer service reps should be criticized for doing there job. I finally asked if there was another manager available she informed that she could help me I said no she is my complaint i informed her of how rude it is to chastise employees in front of customers especially when they are only doing there job. I left the general manager a note lets see if I get a call back on Monday. Carrie Williams 12/10/11 It's a shame you don't have a 1/5 star or even "Zero" stars for "SUCKS". I have visited the Round Rock, TX JoAnn's store, located on North bound I35 and 1431 (University Blvd.) 4 times since they opened and do the majority of my shopping (which is A LOT at the Arbor Walk store in Austin. Every time I have visited the Round Rock store on 1431, I have had a bad experience due to poor customer service. After today, I do not plan on EVER returning to the Round Rock store and have posted it on facebook urging people to go the extra mile and visit the Austin store if they want goood customer service. Visit #1 to the Round Rock store, I wanted to purchase some plaid fabric which had been cut crooked - not straight of grain or on the plaid lines. The person at the cutting table refused to correct the problem and told me I could buy extra fabric to adjust it myself! But, since the fabric was put on the bolt crooked at the fabric, she had to cut it however it was coming off. I left and didn't buy anything! Visit #2: Was looking at sewing machines. No one knew anything about the stock! Again, I left. Bought a machine at the Arbor Walk store. Visit #3: Was looking to buy an OTT floor light last year for my brother's Christmas present, but wanted to compare 2 lights that were not on display. The girl sent to help me definitely did not know her merchandise. And, she let it be known through her sighs and snide comments that she REALLY didn't want to be helping. (I was uncomfortable opening the boxes myself.) Even with all of her drama, I gave her the benefit of assuming that maybe she's just had a bad day. I did buy a light, and yes, it was one of the boxes she had opened. Visit #4: Was looking for some fine stainless steel straight pins for heirloom sewing -- while the boy (Stephen) tried to help, it was apparent he did not know his stock. But at least he was nice and tried to help. Visit #5 Today: Again, was buying fabric. Fleece and flannel- and my buggy was full. My number was 63. 62 was lit up on the display. My little darling, Felicia looked at the display board - knew I had been standing there for quite a while (the only one at the time, and promptly called "64"! I walked up to the counter and said "I'm 63". As I do an extensive amount of charity work donating sewn and knitted baby blankets and quilts for In-Kind, a local non-profit organization, I asked the person at the cutting counter to cut the flannel in 1-yard increments for a total of 2 yards off of 3 separate bolts of fabric. I was then informed that it is not their store policy to cut fabric in increments and I would have to cut it in half myself. I told the girl that I didn't care what their store policy was as a policy is not a law and is not written in stone and can be changed. I also told her I would take the matter up with her manager, as her job is to cut fabric and provide good customer service neither of which she was doing at the time. At this point, she called Elizabeth (I assume was the manager) and also agreed to cut the fabric in 1-yard increments. I spoke to Elizabeth about it and she said she could cut it as I requested, as long as there were not 50 people waiting in line behind me. Out of all of your employees I have been in contact with at the 1431 Round Rock store, Kathy is AWESOME and Stephen (even when he didn't know the merchandise). I have NEVER experienced this type of poor customer service at your Arbor Walk store in Austin. What a difference in your managers! I truly believe the 1431 Round Rock manager needs additional training regarding good customer service and the impact it can have in sales. There is a reason why your Arbor Walk store was #1 recently - especially in your sewing machine area. By the way, I have been sewing for almost 51 years. I also knit, crochet, cross stitch and do basic quilting. I usually spend well over 2 grand at your store per year with all the donations/charity work I do. You need to thank the Arbor Walk store for providing the customer service a Corporation would expect. I am! And, as far as I'm concerned, your manager at the Round Rock store needs to go back to being a stock person, janitor, or even a person at the cutting counter until she learns about serving others. PS. I am concerned by the number of negative comments I see above mine. Maybe JoAnn Fabrics is a corporation who doesn't care.... Angela 12/7/11 Coming to you from Taylor, Michigan. (Merry Christmas) Jo-Ann's is having a "MEGA" sale. How wonderful!!!!!!!!!!! I just checked my e-mail & found a coupon sent to me from Jo-Ann's. "40 % off any one regular priced item (includes regular & sale priced items) I find the perfect fleece print for my special project. Head to the register. Line is undescribable. "One checker on duty at customer service desk taking care - not only of sales - but returns also. Who cares!!!!! I'm getting 50% off as a sale price "&" an additional 40% with my coupon. "MY TURN AT LAST" after only about a 25 minute wait. "SORRY LADY" - you can't use this coupon with a sale priced item - it was a misprint by Jo-Ann. You can only use it with a regular priced item. Welllllllllll! I decided to get one regular priced item - after all - I'll still get 40% off. Get to the checkout line again. Line is now twice as long as it was. The one checker on duty has just called for another checker to back her up. She shows up after about 5 minutes. Takes another few minutes to open her register. "May I help the next in line she says" Customer has little brown gift bags with rope handles (Aaaaawwwwww) How cute they are. "THEY WON'T SCAN!!!!!" "REALLY?" "NO!!!!!" "REALLY???????" Five minutes later - little bags get scanned. Finally my sanity kicks in & I leave the line - find someone on the floor - & ask to speak to the manager. I show her the coupon & explain what has just taken place. She says " I put a note on the front door about those coupons - didn't you see it???? I told her I wasn't in the habit of standing in the cold reading all the door postings - You know the ones - (Help Wanted) (Store Hours) (BIG SALE) I told her that I felt that I had a right as a consumer to bring this complaint to her attention - her response - & I quote "And I have the right as the store manager to tell you that I posted a note on the front door - that's the best I can do" After reading all the previous posts - I'm inclined to believe that these people are being trained to act this way. I agree with Un-Happy Debbie - I had to give a 1 star rating because Zero was not an option!!!!! Merry Christmas to all & to all - (Shop at Hobby Lobby!!!!!!) Paula 12/2/11 I had the number deal happen to me .I was so p.oed I left over $200 worth of goods and went home and bought what I needed on ebay from a site in China. I dont like doing that ,but Joanne thinks people will just bend over and take it because it is the only store one can walk into. I feel a conglomorate coming on JoAnne then you will be standing next to K-mart. I find the people hit and miss . I think they are over whelmed let alone overworked and understaffed. I have been trying to buy a coupon book for over two years..........always out! I just purhased a dress form and need the next size up because although I like it it gets wonkey when adjusted to my size. I have been told many times by the employees that when the dress forms go on sale Joanne only sends one and it is almost always a small {its really small}. I am hoping I will be able to call this phone number and have the one I need shipped the store location to swap them. I love the items there they are not very low priced at all so why can they not expand the size of the store and hire a staff.The dollar store is better run. I hope this helps ,but if offense is taken remember "never ask a question you dont want to hear the answer to" Good luck! We still luv ya! Oh yeah, stop blocking the fire exits with merchandise when its closing time. Erin 11/27/11 Was given a cake decorating class for my birthday - showed up with all the supplies and pre made cake only to be told by the manager that the class was canceled and sorry they never called to tell me. It was very unprofessional! They wanted to give me a gift card for the class and I said I wasn't shopping there again and I wanted my money. After about 20 minutes of figuring it out, I did finally leave with my cash in hand! Very frustrating!!! crystal 11/22/11 I went to the joann fabrics store in north olmsted, ohio. My experience was horrible!!!!!! Lines are rediculous and only 2 cashiers. The only register girl that was fast and quick and had amazing customer service was a cashier named brittni. I understand now that she no longer works there. But the manager was very rude I believe her name was kathy and she did not seem happy about her job at all or even want to deal with us customers at all. I also want to give credit to the lady back in quiliting her name was cecilia. She was great. I spend a lot of money at joanns and now I will definatley will NEVER come back to joanns. People are rude and unproffesional! Sad to see the good people leave a place but I understand its bad managment. felisha 11/22/11 hello, i just want to say my experience at the joanns in northolmsted ohio was horrible!!!!! i was there a couple days in a row because i forgot some things, but the point is some of the team members there were very rude, acted like they did not want to help. especially the manager kathy, she just kind of laughed at me when i didnt see the matter funny at all. then the lines were long i was standing for atleast 15 min. the only girl that was moving fast was a cashier named brittni and from what i heard she doesnt work there anymore i will note that she was AMAZING!!!! she was fast at ringing people out and was good at doing it. her customer service was excellent and she knew where everything was. she was the only one that made my experience good besides a lady named tammy at customer service. you need to hire more people like that. i also noticed that theres not many diversity meaning race working in that store except one african american lady and one asian, other than that all white. i dont think that is very fair, but it is not my store. i can understand why people do not want to shop here and decide not to work here anymore. people and managment are unfriendly and unprofessional. i dont appreciate my service there other than who ive said previously. i will NEVER return to this joanns again unless i see improvment. lets see how your other stores are. ill definatley let you know. Frannie 11/21/11 We have two Jo-Ann stores in Tucson, and they are like night and day. One store is more about fabric with little in the craft section although they don't have a great selection of fabric either; the other store competes with the best of them. The staff in the first store seems to hate life; the staff in the newer store are very helpful and friendly. My question now is: after presenting my 60% coupon on a $25 item and being told that it was already on sale despite no sale sign... and finding out that the same thing happened to a friend in Phoenix this weekend... well, is this a new corporate tact to get us to buy something more pricey without granting the coupon discount? Too bad for them that both of us left the store without that purchase and took our coupons to the M-store. Stephanie 11/19/11 I would love to ask you one question? What kind of outfit would hire a store manager that doesn't have any teeth? The store manager at the Walnut Square Mall in Dalton, Ga. is one such instance. Do you have any idea how revolting that is to be checked out and be spit upon at the same time? Disgusting!!!!!!!! Please hire respectable looking people, okay? Kimberly Thrane 11/17/11 I recently signed up for the Wilton Decorating Basics Class. I was very excited because I did get the class at 50% off. Well, after signing up, I was given the supply list, which was quite expensive.(the clerk certainly did not inform me of this supply list prior to selling me the class) I had over a month to get my supply list completely prior to the first class so I purchased an item each week. Well, the first night of my class I was so excited. I showed up with all of my supplies and the extra's that were also on the list to find out the class had been canceled. I did NOT receive a single phone call telling me the class was canceled. I asked for my money back and was told I would need to come back the next day as the manager, Lori, was on her way out the door. Apparently, she was too busy to help a customer...the one's who make her paycheck! I told her I did not have the receipts for all of the items and she told me not to worry about it and to come back the next day and she would take care of me. I came back the next day and the clerk told me Lori was not there so I had to deal with another manager. She was miserable and didn't smile a single bit. Could really tell she loved her job! She told me she would refund me the money for the class, however, since I did not have the receipts for the supplies she would be giving me store credit MINUS 50% of each item!!!! I was furious because I was told differently by the other manager Lori so she told me to call the next day and talk to Lori. I called and left several messages for several days and still have NOT received one single return phone call. The Two Notch Road, Columbia SC store is the most UNPROFESSIONAL store in history. I would be ashamed to have such people work for my company and represent my store and name! Is this how you make your money, Jo-Ann Corporation Big Wigs??? Ripping your customers off? Laurie 11/16/11 I'm an interior designer and was hired to design window treatments for a client. A final selection of 6 fabrics, for three rooms, was ordered. Three were from JoAnn's special order fabrics. While entering the client information online, an error in the the address was made. The online system dropped the order. No problem. I realized my error and called their customer service dept. to enter the order on the phone and explaine my error. The sales rep happily took the order. Three weeks later, I receive an e-mail which states the fabric is out of stock. It's due at the fabricator the following week. I call customer service and they explain the fabric isn't out of stock (a lie) but rather the account has been flagged. I'm told to contact their loss and prevention. I try the number, it's an answering machine. OK, let's try this again. I conference call my client and we place the order on another card with her on the line. I follow up in a week. The order is cancelled again, but I have yet to be notified by e-mail of this. All they could tell me is the information could not be verified. Really? And what steps were taken to do this...none. If my client wasn't so in love with this fabric I would have never used them again. So, one last time, on my credit card we place the order. Finally, it arrives. And rememebr that second order I placed which they cancelled without notification, just rec'd an e-mail (one week later), that it was cancelled due to the fabric being out of stock. Funny, I rec'd 11 yards of it yesterday. The only benefit to these delays has been that the fabric has been reduced by 60%. I understand loss and prevenetion issues, but never once was my client contacted to inquire if there was unauthorized use of her card. And an answering machine is how loss and prevention is handled, incredibly unprofessional. In the future I will advise my clients to shop elsewhere if they have to depend on this company for timely fabrication and installation. What an incredibly horrible experience. Helene 11/13/11 The person at the corporate level in charge of store oversight, should be fired. He would be if he worked for me. I spend thousands of dollars on craft items, as it is my passion. Not one penny more, will EVER Un-happy Debbie, Huntington WV 11/10/11 I normally shop at a few competitors in the area, (have heard Joanne in Huntington WV is high priced) but thought I would give Joanne a try. Thinking maybe the high prices meant quality material. I have shopped there 3 times in one month. At every visit, I left feeling like I had intruded on the the associates at the store. Very UN-helpful. If I could not find something, I was left to my own to attempt to find it with no follow up from them as to whether I found it or not! Today, I visited again, thinking maybe it was just a bad day(both days), we all have them. No one acknowledged my presence what-so-ever in the store. I was wandering around again searching for a darning foot for my machine. None in stock, no offer to order it for me. So, I need material and its on sale. YAH! I pick out 6 bolts of material (all with signs that they are on sale) One was a Batik material 30% off is what the sign said. I literally had to move the 30% off sign to get the bolt out. When I reached the register, I ask to make sure. The associate said she didn't know! She ask me what the sign said. I looked at the sign again and informed her that it said 30% off specialty materials. She told me that was for the "wider" material, which was in a completely different isle!!! I said that was mis-leading and the sign should be moved. She just brushed me off and said it was not her problem! So I told her I did not want the material and I would go to *insert competitor name here*!!! I cannot believe how rude they are at that store. But, from what I read on here, it is a company wide problem! I will NOT be visiting Joanne stores in the future. I am giving one star because it does nnot give the option for ZERO. Suzie 11/7/11 I just went into your Walnut Ave. store, MY EXPERIENCE was HORRIBLE!!! I will not be back. There was 3 people that I could see, Cathy was running a register with a line of people in it, One other lady had 2 people waiting on her to cut fabric...(These 2 were working really hard while the store was busy).. The manager seemed to be wondering around the store as if she was trying to help people but didn't know what direction to go. She couldn't help me with the embroidery machine I was looking at to purchase. I have worked retail for over 15 years, she seemed confused and kept having to page Cathy for help. Your manager Debbie may need some more training. Bianca Estes 11/7/11 I was pleasantly surprised at the knowledge of the staff of the Jo-Ann's in Sherman Oaks, CA. The woman selling sewing machines however is very rude and does not co-exist with the store well. Many shoppers ignore her because there is such a contrast of the quality of service provided by the Jo-Ann's Fabrics staff vs. this woman (maybe a singer rep.???) I know this business having worked in Alexander Fabrics in London for over a year. I look for weaknesses because I usually find it. But not with this crew:) I coming back! Donna 11/8/11 Order two special orders for a job that I was hired to do to make window treatments. Purchases were made at Joanns in Darien Illinois, the closest store for me. And I frequent this store a lot and well am considering to drive the extra mileage to the one in Lombard. First special order - was told 2 rolls needed to be ordered, 8 yards on each roll, to complete my allotment of 11 yards of fabric for windows, unless I wanted to go to Orland Square or Countryside, nope I don't want to drive! Told me fabric was in warehouse would be in about a week. Fine no problem and I was able to use the 50% off coupon. This order was around 420 bucks regular price, fabric was around 35 bucks a yard, with coupon saved 192 bucks. My customer was satisfied with the great savings! Second order - new flyer, 50% off all home decor fabric PLUS a coupon for 25% entire order even sale items. Ordered 13 yards, 2 rolls needed. As I worked with the gal she said are you sure? She was trying to have me buy what they had in stock and I don't think they had 13 yards and she scanned the bar code and only 10 yards. I mean I was just there a week ago. Placed my order, regular price was around 520 bucks, fabric was 40 bucks a yard. My total sale again with the additional 25% off was around 220. My customer was satisfied with the savings I made on this order as well. When I went to pay for my items, fabric, additional supplies and my own purchases, the manager asked me which order did I want to use the 25% coupon for. I told him that the 25% coupon was good for any and all purchases during a 3 day time frame, that I would be using it on all transactions (had to have 3 done - special orders rung up separately). Now him being the manager **HE** should know the sales flyer and coupons - right?!? First special order came in the day after I placed my second order, went in the following Monday. Was hoping that they could cut the fabric in 2.5 yard panels as I don't have a proper table to measure and cut fabric. The gal checked with the manager and he said "Corporate Policy" can only make one cut, in this case two rolls, two cuts. Okay fine so I end up cutting on the floor. When I was having the fabric measured, I indicated **several** times that the panels had to be 2.5 yards. When the girl and I were working on the measuring she indicated that the first roll had just under 10 yards however she said it could be 10 yards depending on the area in question. I told her no we will cut part of the order from one roll and the rest from the 2nd roll. Well I ended up having the fabric cut incorrectly because the gal was #1 not listening to my detail of what the length was needed for each panel and i repeated myself several times, #2 she seemed nervous as she had a twitch when working which in return made me nervous and #3 when she measured the fabric on the machine, she did not have it in straight and I was nervous that the fabric would be cut crooked. Oh and it ended up that after she cut the 8 yards I asked her how much was on the remaining roll because I would be interested in purchase to make another item, ends up there was 1 yard 32 inches - just think she continued to say 10 yards, I would have been shorted! Instead of having 7.5 yards on one roll and 3.5 on the other it was cut 8 and 3. I had ordered extra fabric because i had to order to the nearest yard and at the time of ordering i thought i needed 10 yards 8 inches but in fact i could get by with 10. Well I ended up taking the fault as I left the store and got to my car realizing the error. I said chalk it up. Just received a call from them today on my special order for 13 yards. They indicated that the fabric is on back order til after Thanksgiving. That is fine with me **HOWEVER** the flagship sunset fabric has a distinct pattern in it. I need exactly 5 panels for two windows. The bigger window will need three panels - one panel will have to be matched up to the other two which can be done, **HOWEVER** JoAnns needs to know that their ""CORPORATE POLICY"" will have to go to the wastebasket in order to provide proper customer service in me making these window treatments. I indicated to the gal who called me that I will have to match up 3 panels in order for the item to look professional, my mom, a seamstress taught me well - she said she understood my concern. I asked her to put on my order "customer needs to be there when fabric is cut as there is a distinct pattern and has to match". She did not indicate that she would put it on the order just that she would talk to "RALPH", manager (by the way who interviewed me for a job **TWICE** and I was not hired probably due to my availability when I spoke to the other manager and she said they needed people working the afternoon and I put on my app that I could work afternoon til evening). I indicated to the caller, I would contact the Corporate Headquarters regarding this issue of cutting fabric and indicated if there was an issue I would probably purchase additional fabric to make pillows. I know this is lengthly but since I've been "HIRED" to make these window treatments, I want them to be just right to **MY** Customer's Satisfaction NOT JoAnn's. And to think the manager who interviewed me, afterwards checked me out twice after the interview DID NOT recognize me as a potential employee until the 3rd time he checked me out and yesterday stated gee you are here a lot. I responded to him yeah just think you could see me everyday if you hired me. And the kicker on the second interview (I applied twice in a one year time frame) a CUSTOMER came to me asking if I ever made fabric purses and what type of interfacing did I use. As I do make fabric purses, we went to the interfacing and we discussed the different types and I told her she would probably have to use the heavy weight for the product she was making. Do you think, do you think that the manager would put this in perspectives during the interview process as he saw me working with her? NO! And I even indicated to the manager I am always thinking outside the box when I am making items for home. I indicated to the manager that I made something special for my husband to protect his car he built and I had to **create** my own pattern for the project! Geez I would love to apply at a different JoAnn's and throw it in his face. All the employees at this JoAnns seem to be helpful to a point but it appears that the employees seem "scared" or uncertain, is it the manager causing this uneasiness towards his employees? Maybe a good thing that I am not working there. Chris 11/2/11 I visited your store that has recently opened in Dalton, Ga., at the Walnut Square Mall.... It sucked, only one lady (Cathy) was helpful, everyone else could of cared less. The manager seemed lost in her own store, and didn't even looked like she knew what was going on. Not real helpful either, having to rely on Cathy for information about products. Your manager Debbie needs some help!! Please look into this situation. Deb 10/31/11 Just got back from a horrible experience at JoAnn Fabrics in San Diego over on Midway Dr. The store was dirty, disorganized and a huge disappointment beings they didn't have what I wanted. I was also disappointed to see how messy the fabrics were...falling off the shelves, hanging onto the dirty floor...things stacked up all over the cutting table...etc. I wanted to grab a broom and a wastepaper basket and clean up the place. The employees were not very friendly either. The lady at the cutting table was SLOW as can be and spent more time talking to someone than cutting fabrics. The cashier was okay, but while she was tending to me, she got on her walkie talkie to bawl someone out back at the cutting table because they didn't charge me correctly for the fabric I bought. I could hardly wait to get out of there. I won't be going back there. YUCK. Melissa c 10/27/11 I have shopped the Yuba City ca store since it opened many years ago. This is the only fabric store in town. I have seen many managers come and go over the years, many competent, some not so much. I am a professional sewer and I patronize this location several times a week. Sadly, the store has gone sharply downhill as of late. Bolts and bolts of fabric strewn around! No organization what so ever! Impossible to find merchandise! When I have inquired about the store condition I have been given nothing but excuses! It would seem there is an extreme lack of concern and dignity with the management. Is this company policy? Is this store so understaffed it is unable to recover merchandise placement? I think a corporate "pop in" is in order! Allie 10/25/11 I recently visited your store in Fairfax, VA and was delighted with my shopping experience. The employees were incredibly helpful and genuinely took interest in the project I was looking to start. I came in with a small list of crocheting supplies and left with what I had come for AND an enrollment in two classes taught by the store. I had a wonderful experience and I can't wait to run out of yarn again! Nancy Johnston 10/24/11 I visit the Lansing Frandor store frequently. I've been trying to get the Haunting Cricut cartridge for 2 months. It's been on sale several times recently, and each time I go in - there's no stock. I thought, "Well, I'm just not getting there fast enough." NOT. So, most recently, this particular cartridge has been pictured in the last 2 different sales flyers, and I've made exactly 6 trips to the store to see if any new stock has come in. I would think there would at least be some stock on the first day of the sale. Again, NOT. I've watched and watched the catridge wall, and nothing in the flyer has ever been ordered or stocked. On another note, since it is the season, I've been on the look-out for Halloween scrapbook paper, pads, etc. Same story. Halloween Pads are featured in the sales flyer, so I go into the store on the first day of the sale when the doors open, and NOTHING has ever been stocked. The exact same items are on the shelf that have been there for weeks and NOTHING from the sales flyer. It's so disapointing. I can only hope to get my supplies at Michael's. More importantly, it's obviously bait and switch. Get people to come in based upon a good looking sales flyer, and then just hope they buy other stock you want to get rid of. I'm done. Brenda Randell 10/20/11 I just moved here from Oklahoma and was so excited to finally have the time to visit, but this was certainly a BIG MISTAKE and a very DISAPPOINTING experience. The store was a disaster, the staff was so rude, and I waited forever to speak to a manager who apparently didn't want me to take their time. I was looking for a job! WOW what a mistake on my part but their loss in a great employee. Don't shop here it is so disorganized and messy it was definitely a disappointment. I am never going back. I will purchase elsewhere. I spent more time picking up stuff on the floors so I could push my cart around that I actually didn't buy a thing but they got an hour of my time for free in straightening up their mess!!! Linde Carlson 10/20/11 I have to say, the employees in the Joanne store in Oxnard, California are so rude, not helpful, and have attitude, especially the hispanic male manager. I have had to put items on hold with a note for 24 hours and when I come back to pick up the items they cannot be found. There is no communication between the employees, very unprofessioanl. No customer service skills at all. I am a jewelry design teacher and rely on the products at Joanne's. This has happened to me a few times, and there isn't enough inventory to go back and replenish what I need. Roxanna Huff 10/17/11 I went into the Joanns in Longview WA to buy 29 inches of belt elastic. I went to the cut table and waited for 3 customers to finish, which took about 5-8 minutes. Not a problem. I do not mind waiting in line... however, when it was my turn I was asked for my number. I did not know what she meant but saw that there was a light up about 10 feet that had a number lit on it. I tried to explain to her that I did not know we had to get a number and did not see a sign to do so, nor had I ever been there before. She said that she could not wait on me because I did not have a number. While standing there talking to her, two people came up and pulled a number and she told me to go get a number and wait. Obviously I did not because I had a meeting to get to. I do not understand why it was not prominately displayed saying 'no number, no service'. I will never return to Joann's fabrics because I felt that they should have made an exception since she KNEW that I had been waiting there for some time and it was not clear to me that I needed to get a number. Maybe customer service is not key to Joann's and that is okay since I will make the trip to Vancouver to the big craft stores to get what I need from now on. They are not so uptight with their RULES. Shannon 10/16/11 Ther are 2 stores in my area - one way better than the other. Seems like the Ridgmar store gets the bad fabric- nearly everytime I have purchased fabric there it is incorrect. The bolts are so far off. I even buy additional 6" of every yard just so I can square it up. Thus last purchase 6" was not enough. Most of the 12 different yrd cuts didn't equal a yard because they were so far off. Does this seem be a concern with the company. I like the fabric for most part and the prices are great but I'm not saving on a sale if I have to buy so much extra just to get what I need. I have tons at home that I'm just storing for small stuff because when I got ready to cut I didn't have enough because of how the off the pattern was. Last time I went in I told the girl about being there to rebuy fabric because of the cut/pattern she said that's just how they come. She did try to make sure it lined up but again it was still off and ended up being 3" short- better than the 6 from last time. I do these projects for extra mad money for the kids and if this continues I be able to afford to keep buying the same material 2 or 3 times. It's not an issue of not buying enough. I over buy for this reason. Either the bolts are I correct or the print is going on fabric incorrectly. Fabric cuts shoould be able to see these things just like we do. It's just not unroll a few times and cut! Robin Lechner 10/13/11 I was in your Boynton Beach store on Federal Hwy and Woolbright Road (FL)on Tuesday 10/11/11. I handed the sales clerk my Joann educator discount card and he told me that he needed to see some ID. I asked why and he said that the back of my card had not been signed by a manager. After having a heated discussion with regard to him insinuating that I "might have taken the card off the counter" and do not work for a school, I asked for my money back. Did he really think I was going to get rich on the measly discount I was saving on the small purchase I made? The manager on duty came over and did the transaction...and then proceeded to tell me that they take their jobs seriously and I needed to produce a check stub so that I could confirm that I worked at my school. I gave the MGR on duty my check stub (which on don't normally carry with me but it was payday)on the 30th of September when I received my updated card. There was a very long line of customers and only one person at the register. Jocelyn was in a rush and obviously forgot to sign the back of my card although she made sure she took the time to cut the card out. The MGR...whose name I didn't get since I was so upset, told me they didn't deserve to be treated this way...but the fact that they were accusing me of lying was OK???? In the past two weeks I have purchased over $180.00 worth of merchandise which I will be returning in the next couple of days due to the way I was treated. They did something similar to the customer/teacher that was purchasing something just before me. This teacher was filling out his form while I was having my "discussion" and was really amused at all that was going on....he was also incredulous that they were treating me the way they did. I was told to contact corporate if I was unhappy and hopefully this will reach the proper person...if not...just knowing that the public is aware of the treatment I received it satisfaction enough. Caroline Risser 10/10/11 Everyone at Joanns at Knoxville Tn has always been more than helpful..maybe it's the South, but I believe they like what they do. I had someone help me (without luck) look for a Sumptuous yarn and call other stores on my behalf, but no luck. Is there any way I could find Sensations Sumptuous #2130 at any store in the country? My 35 year old son has cancer and I am 1/2 way through a prayer shawl / wrap for him and ran out. I am using the big 50 sticks and didn't figure it out, and hate to take it apart as it is so soft and comfy. Thank you. Caroline therissers@charter.net Cheryl 10/9/11 Why can't I ever complete a purchase online? I keep getting an error message saying "input a valid credit card number." It doesn't matter which cards I input, the same thing happens. I end up having to call and place my order. I'd like to order online during off hours, please. This has happened to me for years, through two different computers. So I know it's not my computer and I know it's not my credit cards. What gives? Sharon Currier 10/8/11 We were visiting your Oregon City, Or., Fabric Store and we wanted to compliment a young lady named Darcy. She greeted us when we came in, asked if she could help us find anything, and, when we had questions on some products, she was able to give us detailed information as to the difference and even showed us on the boxes. It is very usual to find individuals that are that intelligent about the products & services, and yet also friendly and always working. It's nice to hear even if you were not the one getting the assistance. You are lucky to have a lady of her caliber in your employ. We live in San Diego, Ca, and were at your Poway store 2 days in a row, yesterday and today. A young lady named B. T., I think-B for Beth, was assisting others at the cutting table and then at the register she helped us both days. She also was llight hearted, friendly and knowledgeable, which we greatly appreciated. Just thought you might like to know about these 2 outstanding individuals. Sincerely, Marvin & Sharon Currier anne mccabe 10/4/11 I LOOKING FOR JOB. ATTHE jOAN'S FABRIC BECOUSE i KNOW hOW SOW AND HOW CUT ALSO i WOULD LIKE TO OR WHAT TO MAKE,CLOTHES,AND i AM GOOD SALES PERSON.AND I HAVE ALTERATION BUSNESS AT HOME.SO I GAVE TO APPLECATION AT THE STORE. ALLTOWN WHITHELL STORE. ANNE MCCABE 427N29 ST ALLENTOWN PA 18104 MY CELLPHONE IS 6107048511. THANKYOU. delita smith 8/9/11 i when in to the new store in gainesville ga. i was going to purchace something was going to use my debt card the machine wouldnt take it.i told the cashier that i had a lot of money on the card an she didnt care. so i just left all of my stuff there an the cashier didnt care one way or another.so i would get your debt machine checked out.i put the right pin number in the.an the cashier never did care if i bought my stuff or no.so you just may have lost a custmore. maynt be back to that store at all. delita delita smith 8/9/11 i when in your new store in gainesville ga. today.i was going to buy some stuff was going to use my debt card an the machine wouldnt take it.i but in the right pin number an everthing.and the cashier didnt care if i bought my stuff or not.so i just left it all their u need to fix or look in to your debt readers.cause i maynt be back in that store i have a lot of money on that card.an the cashier didnt care weather i got my stuff or not. delita Dissatisfied Customer from Columbia SC 8/10/11 I went to Joanne's Fabrics on Two Notch Road to purchase some fabric for a costume that I am designing, from the start, The "Customer Service" was HORRIBLE! I entered the store and walked up to the service counter to ask a question about a fabric, two employees were gossiping about another employee. I waited patiently for them to aknowlege me standing there with the fabric in my hand. Finally, One girl/woman walked off. Nita was still standing there, as I asked her for help with a fabric she gave me a blank stare and told me "I have no clue" Excuse me, but....You are working in a fabric store and can't help me with a question about fabric, sure you may not know everything about it but, at the very lease, you can point me in the direction of someone who does. To make matters worse, Nita was talking to another employee of Joanne's in front of another customer that she was "helping" at the time, I overheard, the customer tell Nita, "If you don't feel like cutting the fabric, you can just throw it all in my bag!" Question: Why would this customer say a thing like this, Unless Nita gave her the same treatment that she gave me. Sucking her teeth, Rolling her eyes as If WE-The Customers were aggravating her or stopping her gossiping session with another employee. Last...My daughter was a little irritable, from the heat today and she was crying, Nita told another customer.."I'm going to have my children under control and they are not going to be screaming in stores!" I imeadiatly asked her Excuss me..Are you making reference to me? She replied "No someone that was here earlier." Either way, It was Rude and Unprofessional to talk about current or past customers in front of another. Not to mention how NO ONE was in the store actually working on August 10, 2011 3:15 p.m. Needless to say I went to Hobby Lobby and I will NEVER shop in JOANNE's again and also I Will encourge ALL of my friends and family to do the same. Corporate Please go back through the BASICS with your employees...CUSTOMER SERVICE 101! This is essential if you want to try and keep customers and NOT LOOSE ANYMORE! Mary 8/10/11 I work at JoAnns and the hours are rediculous! I was told when I started I would have to take the 10 hours a week I was given that they had too many people and we would all have weeks we didnt get many hours. Well since the day I started I have never gotten more hours. And when I did get more hours then someone it is because they were sick or on vacation. There is so much complaining about customers when they come in the store and also about other employees. We keep hiring new people to make up for hours needing to be scheduled but yet there are people like me who are a single parent only getting 10 hours a week. Also our equipment is so old and doesnt work half the time! I really wish I could find another job and quick! Susannah 8/11/11 I live less than a mile from one JoAnn's but instead drive almost several miles to another location because the service and condition of the store closest to me is so bad. There is never more than 2 or 3 of yards of fabric on any bolt, the fabric is often dirty so you have to examine every inch of it (both sides) as its laid out on the cutting table and you wait forever in line at both the cutting table and checkout. It's hot in the store and they have about half of the ceiling lights turned off so you can barely see the merchandise. When I asked a question of the employee cutting my fabric about whether I should use a heavy duty thread for my project, she told me she doesn't know how to sew. On the other hand, the store that I now go to is clean, bright, well-stocked, well-staffed and the employees know how to sew. It's too bad, because I would like to use the store in my own neighborhood, but just can't. BL Kettler 8/12/11 Monday August 8th we went to the Brandon FL store. I had a coupon for 50% off fabric. We live in a old condo without much insulation and all ceiling to floor junk windows on one end. We don't have money to replace them and were looking for the best way to help the heat when air runs all the time. We have blinds that are not much help. I noticed you had 50% off drapery fabric for fabric as low as $16.99. I looked at all of the bolts. There are prices on the end of each fabric pole. I looked at them all and back towards the end of the rows I found one I loved enough to buy 8 or 9 yards. When I went to check out the price was too much so I questioned the sale and found the fabric was twice the amount on the stand at the end of the pole. My husband walked back and found tucked under the fabric a pinned on tag with a price over $35.00 a yard. He looked at several other bolts and the price pinned on the fabric was different then the price on the display with the fabric holding pole. I left the fabric because to be honest for that price I can buy vertical blinds. How misleading is that? While I have you we have a huge area developing a million sq ft mall on 301 and Big Bend Apollo Beach FL area. A good place for your store so we don't have to drive to Brandon area. 1000 Apollo Beach Blvd #204 Apollo Beach FL 33572 kettlerbrttybob@juno.com Carey 8/14/11 I was in the fort myers Florida store on August 8, 2011. The ceiling was leaking and I slipped and fell. I had to ask the store supervisor if I could fill out an accident report. He acted like I was from mars. I filled it out. I really expected some follow up on the store's part, but nothing. I thought that was rude. I mean I fell hard I have a really severe bruise on my knee, and I was completely soaked from the huge puddle that I fell in. Jessica 9/19/11 I am a frequent customer of Jo-ann's fabric and today I had such terrible customer service I will never return. I waited 5 minutes for the girl at the cutting counter to look at pictures of her friend, while chatting with her friend. At that point no line behind me. I asked her for help finding misplaced fabric giving her the codes and all. She then sent me back to the same area to look again with no person to assist me. After looking for ten minutes with no luck I chose another fabric. When I returned to the counter there was a line at the second (new) person at the counter so I went behind the customer with the girl who originally "helped" me, she did have the other fabric I left with her the first time I waited. When she was done with that customer she took a woman from the other line with a shopping cart of fabric to be cut. I only had two things to be cut, not to mention this was the second time I waited. I am appalled in this economy that customer service is so poor. Jo-ann's lost my business forever. Lisa Klein 9/20/11 I am in line at the Laguna Hills store and there is one associate cutting and 9 people in line. Kelly 8/15/11 I shop at Joannes all the time and I'm just tired of the terrible service. No one in the store cares about anything including their jobs. This is how it is all the time in there. Today I was going to purchase 24 yards of $15.00 a yard fabric and I walked out. The only person cutting said I'm sorry we have no one to help you all, the line was over 7 people deep. There was one person at the cash register doing nothing! I told her there was a huge line and she said I can't leave and the manager was on a conferece call. The irony of that is corporate was probably pushing for the store to make a bigger profit. I realize the importance to communicate but maybe management needs to have their meetings from 8-9 am so they can help on the floor. There are solutions and in this economy I can't believe anyone or any business is willing to turn away customers. I called corporate about this issue and said we can let district know but otherwise our hands are tied. Wow! I can't believe even corporate doesn't have good moral! I hope someone reads this and uses it proactively! Shame not to keep the customers you have it is harder to get new ones then retain the old! shityouwipeoffyourshoe 8/26/11 So here it goes, You all are rating the stores and their employees, well let's rate the customers! You walk into your local Joann's like you are the most important person there. You constantly interupt employees while they are helping other customers. You ask employees the stupidest questions."Where is that thing you use to make that thing?, Who can i get to hem my clothes?, How do you glue two peices off paper together without using glue? Can't you just change the price? You dont sell this product here, can you order for me?" You want coupons but don't want to sign up or print them off the computer. You use the bathrooms and shit all over them and leave it. You want to return stuff without a reciept for full price. FYI other stores sell some of the stuff they have or had that is now discountinued, how do they know without a reciept that it came from their store. Not to mention the way the cutomers talk to the employees, like they are stupid and can not add 2+2. Excuse me, would you like a loved one talked to like they are a piece of shit. You dont have to yell or swear at them because they are following corporate policies. Customers don't exactly treat the people in Joann's very nice, yet they want the employees to bend over and kiss thier asses. Management do not back up employees following policies because they are afraid of getting yelled at by corparate, so management will break policies, while the employee is standing there and the customer looks at them like they are stupid. But if an employee breaks policies they can be written up or fired. And you all wonder why they are "rude and unhelpful." A joann employee 8/27/11 You all need to realize that joanns corporate offices do not read these sites. If you want any results, you need to go to joann.com and email any complaints you have directly to them, or call the number listed on page one of this thread. Remember, most of the problems you encounter happen because corporate wont give more allowance on payroll to their stores and managers are threatened with losing their jobs if they overspend. Have a little patience and sympathy for those of us who deal with corporate on a daily basis. jennifer R 9/3/11 On July 14, 2011, I did a return NO receipt at the El Cerrito, CA store. The original purchase consisted of 4-5 purchases and I couldn't find the receipts. I knew at the time, that I was going to purchase some Cricut products, so I didn't think it was that big of a deal. The refund consisted of 32 items and the refund amount equaled $234.26. I was told by the manager, HILDA, that due to the amount of the refund, they couldn't give me cash or store credit and that it would have to come from corporate. In addition, the return receipt states,"your patronage is appreciated. However, due to the nature of this transaction, we are unable to issue payment from this store. We will issue a refund check in the appropriate amount within 2 weeks". It is the end of August & I still don’t have my refund. I have called corporate SEVEN times. Emailed twice and no response. I am not going to play nice anymore. I hope you enjoy my complaint with the BBB and hope you enjoy my small claims suit. Bobbie 9/13/11 I live in Sarasota and have been shopping at JoAnn Fabrics for years. Not again at this store ! I spoke with a manager ( Amanda ) about 3 defective grommets out of a package of 8 and was told I had to bring the entire package back in order to exchange them. I explained that the other 5 were already locked in the drapes and could not be removed. She said there was nothing she could do. I had spent over $250.00 the week before for fabric. This happened in front of a long line of customers. The waiting ladies then began comparing complaints about this store. They said it would be worth the drive to go to Bradenton to shop. I think this manager needs a customer service training class. I realize behavior comes from the top and would appreciate you addressing this problem. Bobbie Carol P. 9/6/11 I will never shop at Jo Ann Fabrics again! Every time I go there seems to be something that they won't or don't allow. The sale items are so confusing that the workers never know what they are doing. Today I purchased fleece. It was the exact price point that was supposedly on sale. I wasn't given the sales price. When I went back to tell them and carried the advertisement, they refused to give me the sales price. They stated that it was nursery fabric. There was a picture of nursery fabric on the advertisement. I asked why and was pushed off on other clerks. It was plainly in the newspaper and what I got was at least $4.00 per yard more expensive than Hancocks. I will stop sewing before I will enter that store again. They have ripped me off for the last time. I was excited when they came to my town. Now, I will be glad when they are run out of business. K. NGUYEN 7/6/11 WORST EXPERIENCE EVER! I WAS IN JO-ANNS IN WESTMINSTER LOOKING TO BUY SOME FABRIC AND FROM THE TIME I ARRIVED TILL THE TIME I LEFT WAS HORRIBLE EXPERIENCE. THERE WAS A LADY ASKING FOR A LOCATION OF A CERTAIN ITEM AND SHE HAD TO HUNT DOWN THE MANAGER FOR HELP, JUST FOR A LOCATION OF AN ITEM. IVE ALREADY NOTICE THAT THE MANAGER WAS RUDE TO THE LADY WHEN SHE ANSWERED HER QUESTION. SHE WAS ALSO RUSHING AND DIDNT EVEN CARE TO ASK IF SHE NEEDED ANYTHING ELSE. THE CUSTOMER WAS AN OLDER LADY. I WAS THERE TO PURCHASE SOME FABRIC FOR A PROJECT I HAD, I BASIICALLY NEEDED SOME FABRIC TO STAPLE IT ON TO A WOODEN FRAME. I HAD THE MEASUREMENTS IN INCHES AND DIDNT KNOW HOW TO CONVERT IT TO THE AMOUNT YARD I NEEDED FOR MY PROJECT. I ASKED CHARLOTTE FOR HER HELP AND SHE DID NOT HELP AT ALL. SHE SAID. "THAT DEPENDS ON THE FABRIC" BUT WITH A SNIPPY ATTITUDE. I TOLD HER IT WAS SUEDE, SO SHE SAYS, "YOU NEED TO BRING IT HERE." BECAUSE IT WAS ON THE WOODEN ROLL RACK, I WASNT SURE HOW TO REMOVE IT TO BRING IT TO HER. SO I TOLD HER THAT. SO WITH THE SAME ATTITUDE, SHE SAID, "WELL YOU STILL NEED TO BRING IT HERE." SO I WENT BACK OVER THER AND HAD TO FIGURE OUT HOW TO REMOVE IT TO BRING IT OVER. ITS NOT HARD TO DO, BUT BECAUSE IT WAS MY FIRST TIME, I HAD NO CLUE. I FINALLY WENT BACK TO HER WITH THE FABRIC AND SHE DID NOT AKNOWLEDGE ME AT ALL. NOT EVEN TELLING ME TO GIVE HER A MINUTE, NOTHING. NEDDELESS TO SAY, I LEFT AND DIDNT BUY IT AT ALL. MY MOM SHOPS THERE ALL THE TIME, BUT NOW ILL WARN HER JUST LIKE IVE WARN ANYONE WHOS READING THIS. Linda N 7/11/11 I had purchased a fleece childrens' fabric to make a tie blanket to auction for a benefit for a friend that has cancer. I purchased this fabric on 4/15/11. I just started working on the blanket on 7/9/11. I have made many fleece tie blankets and have never had a problem, but this fabric was tearing off in chunks as I was tying it. I went to he JoAnn fabrics store in Rochester MN to try and get a store credit or refund because this fabric is ripping. The rude man at the register wouldn't even listen to my concerns because "the fabric is already cut", well I didn't know the fabric was going to be flawed until I cut it. Then he said that my receipt was 'well beyond the 90 days', which it is not. Then he said again that there 'is nothing he could do because the fabric was already cut'. I will NEVER shop at a Joann fabrics store again. For an employee to be this rude to someone over a $20 request for credit to replace crappy fabric is unbeleivable. Your company really needs to do some customer service training, which is very apparent if you read through all the comments. Viola 8/7/11 I shopped the store in Evansville Indiana today. I know thwt the floor layouts come down from the corperate offices but what were you thinking? In the scrapbooking isles are way too narrow If a person is handicapped they are not able to get down the isles without hitting something on the sides. No room to pass someone else in the isles. I know if you have more product you make more $$$ and I figure thats the bottom line. So my guess you folks don't read these comments. I drive over an hour to shop at this store. You need to live this nightmare before you think you're right in setting the isles like that What were you thinking????? 8/7/11 i use to shop at our local store but myself and several friends dont shop there anymore since thay hired a girl who is always high on drugs and dont seam to know anything about her job since thay dont do drug testing thay leave themselves open for all kinds of drugies to get work there. personaly my friends and i do not want to be subjected to that in a place of business Margie 8/7/11 I am having a wedding dress remade and needed the fabric ASAP. One of my friends called the Conyers, GA store and was assured they had the fabric. She asked again if it was in the correct width and was told yes. I drove a great distance to get it only to find they did NOT have it. The lady I spoke with said, "You should have talked with me since I am the fabric lady." Well, if I had been referred to her I would have, but how was I to know that? She also told me that fabric didn't come in that width, but I had seen it online and knew it did. Later I tried to explain the situation and its urgency so she would know why I was distressed. I had not raised my voice, but was upset for such a wasted trip and that it prevented me from getting the fabric elsewhere on time. She told me to make sure I don't become a Bridezilla. I found that offensive because it made it sound as if I were being unreasonable over their causing me to possibly not be able to have my dress remade since my seamstress can only do it this week. She referred me to another store in Atlanta which specializes in bridal fabrics. I told her that yes, I had planned to go there if Joannes didn't have it, but now they were closed and would not open again for two days. I went ahead and bought the liner for the dress and she said, "Come again" as if she had not even heard anything I had told her. I don't live anywhere near that store and after my experience, would never shop there again even if I did. I shop frequently at the store in Fayetteville and except for an occasional grumpy sales clerk, have never had a bad experience. Erica 7/16/11 I was at the Boise store on milw. st. location and was waiting in a line of about 15 other customers and we all witnessed a salesclerk named Suzy berating a new employee that was older about 60 yrs old ..right in front of us all and we all just looked at each other this Suzy is a monster to treat any person like that much less a new employee or an old woman; Then this Suzy employee is chatting and chatting while we are all waiting in line , then when she was finally finished she goes to another table and starts writing something whole there was only one other person to cut fabric , the employee she just yelled at in front of everyone. This kind of treatment shows that there is no supervision in the store and it's the worst place to work. Beth 7/18/11 Williamsburg, VA store. Employees are great, but the store manager is terrible. I have been there multiple times and have witnessed during a few of my visits the manager yelling and belittling employees. I cannot believe that this is okay to do. Why have the employees not complained to corporate? Perhaps they are scared of losing their jobs if they do? I will not return to this location again. Terrible, terrible! Suzanne 7/26/11 I was in you Dover, DE store on 7/23/2011. I have a small business and needed to purchase a good amount of supplies. Half way through my shopping I had a restroom emergency. Two store clerks told me they didn't have a restroom and I could go to Kohl's or Michael's Crafts. I explained it was an emergency, neither clerk budged. I managed to get to Michael's, use their restroom, and found all the supplies I needed (and a better selection!). I hope JoAnn employees had fun putting away all the ribbon that was in my cart. I will NEVER shop at the Dover JoAnn Fabric's again!!! Your employees have NO compassion. Tracy 7/26/11 I work at home to repair and alter clothing for the elderly in the Cleveland Ohio area and Rarely can I find the matching zipper lenght(store bought garment is odd no. lenght-replacement zippers are in even lenght) and none match the garment color. Many of the notions you see on garments can't be found for my home sewing projects. The fabrics are some of the ugliest prints. What ever happened to sweatshirt (I find fleece too warm) fabric and basic cotton knit t-shirt, or any of the new micro fabrics and stretch fabrics. I miss the days of Minnisota Fabric and Hancock Fabric and Stretch n Sew. Even Wal-Mart had a better choice before they stopped. If you could cut down on the "craft" sections and offer more fabric maybe you could get more young people in to learn the art of sewing. Home Ec doesn't cover it anymore. I prefer to touch the fabric, not look at pictures on line. Marianne Barnes 8/1/11 An avid sewer, I shopped at JoAnn stores very frequently. Frankly, with the deplorable, rude and poor Customer Service I received at your MIDDLETON, Ma. store by Manager Nancy Rulto in the presence of the employees was , I will not shop there again. I called ahead to make sure they had searsucker fabric in assorted colors. I arrived at 4:45 pm on 7/31/2011. After taking four bolts of this fabric to the cutting table, one did not have enough fabric (2.75 yds.), and three bolts had extensive flaws (dirty, pulls, a frayed hole and mis-run pattern). There was even a cut piece of one bolt that was filthy, but rerolled back into the bolt. I was prepared to buy from ALL four bolts. By this time, I left the cutting table to look for different fabric and returned to find a stain on the fabric I chose. I was given 1/2 off the 1/2 yard that was stained. TOTALLY DISGUSTED at this point, I headed to the register to pay. Forgetting my wallet, I returned to the cutting counter when another fabric caught my eye. At this point, it was 6 pm (closing time). Manager Nancy Rulto very rudely instructed me that the store was closed. I paid for my purchase, but then returned to the cutting table to let Ms. Rulto know how rude she had been, that I had come a distance and wanted to purchase more fabric. She then rudely instructed me that the register closes PROMPTLY at 6 pm, as well as the cutting table, with no matter if a customer has finished shopping or not. While I had not finished talking to her, she proceeded to walk away and told me that there was nothing she would do about it. My register receipt states 6:06 pm at the finish of this transaction. At a time when unemployment is at it's highest, employees should respect their jobs and the consumer more. This employee could be and should be replaced immediately. Not only was my experience a bad one, I am convinced that JoAnne Fabrics sells "seconds" fabrics, their prices are not very reasonable and have stores with poor Customer Service, to say the least. I would much rather go to my neighborhood fabric center where I am treated like a VALUED CUSTOMER and pay a little extra to get quality fabric and quality CUSTOMER SERVICE. You missed the boat, JoAnne's!!!! My $150 visits to you several times a year are OVER!!! You just lost a good customer due to Ms. Rulto. I won't be back. Marianne Barnes mkb2626@verizon.net Diane S. 8/2/11 I took my daughter to the JoAnn store in Auburn Hills on Brown Road, and when we got there at 12 to do a craft for her Daddy for Father's Day the store said they had run out and quit doing it. I was disappointed and my daughter was too. A lady took me over to the craft department and said I could buy something--but couldn't they have given my daughter something else? The craft was to run from 11am to 1 or 2 pm. The advertisement did not say "until we run out", and I was told by several workers that it was not f-a-i=r to us. I just hope they hear this! Thanks, Diane diane@bafflingmagic.com Loretta Motley 7/1/11 I am very unhappy with the service that I received when attempting to order a defective part from an umassembled sewing table that I purchased. During a two-week period I emailed goodssupport.com (the company that manufactured Jo-Ann's sewing table) three times with no response. The customer service telephone number shown for goodssupport has a recording that referred me back to the internet address. When I emailed jo-ann.com I was referred to their customer service telephone number, 888 739-4120. I called the number and was told that they have no control over goodssupport customer service and that I should call the store. I gave up! I put a big glob of glue in the defective part and I just pray that it won't fall apart. Had I not spent six hours assembling the table I would have returned it. Shame on Jo-Ann Fabrics, its insensitivity to its customers and its "pass the buck attitude." Sara 6/28/11 Whenever I shop at a Joann store I'm just amazed how rude customers can be and abusive to salespeople probably making min wage and untrained as that attracts no exp. workers; customers think nothing of interupting a sale with a person that has waited in line for 15 min and demand attention , proceding to complain about poor customer service; shop only for 50%off items, demand free samples, and it's always the few one or two same abusive harassing customers that ruin a shopping experience for every one else with their abusive remarks and yelling at a poor worker creating bad feelings for the entire operation and other wonderful shoppers; there aren't other fabric storesfor that reason; 50 percent off doesn't keep a store in business. It certainly also will not sustain the salaries of highly skilled workers. karen 6/28/11 try paying full price and maybe you would all be treated better by the employees!!!!!! Irene S. 6/12/11 Due to the fact that I am SUPPOSED to be a teacher at JoAnns, I decline to give the location of the NEW store. Comments follow: I spent HOURS making the projects that were to be taught, not to mention HOURS making a terrific display 3-D board to get prospective student's attention. I am a high school math teacher and KNOW how to attract a prospective student's interest. Not only did I have LESS THAN 4 feet of table space (I had to share space with several other teachers, the manager never even STOPPED to say thanks for coming, look at the work we did to prepare for the open house, or ask if we had questions. We STOOD there (no chairs available??) for about 3 hours, and less than a dozen people even stopped to hear about upcoming classes. Less than 30 people came in the store during those 3 hours. As a thank you for coming we received a 20% off coupon. There are 40%, 50% and sometimes 60% off coupons all the time. Not that we expected anything; a thanks would have been sufficient. IF a class runs, we get paid a % of the class fee. If classes are 'on sale' for 1/2 off, then our pay is also HALF. For the same work!!! I have reserved over 15 days for classes and made sure I had no other commitments for those days. So far NOT ONE CLASS has run. The store's educational program seems horribly mismanaged. From talking to other teachers not a SINGLE of our classes has run. I am not sure if keeping days available is wise, based on the lack of response from the store. And this is a NEW store... This got long, but it helped just to get it all out. Any other teachers having similar problems???? We are in New York State... Amye 6/12/11 An older African-American woman working at the fabric cutting counter gruffly asked for my "number." I was the only person waiting, and, all the other times I have been in the store, the clerks were NOT taking numbers to wait on people. I told her I didn't have a number, to which she responded with a heavy sigh and impatiently explained to me that she did not know who to wait on if I didn't have a number (did I mention I was the ONLY person waiting?). Then, as I went to grab a number, she said to never mind since I was the only one there. Woe is me, for I had already grabbed the number, because, THEN, she drew and released a heavy sigh and said, "I just told you you didn't need a number." I ended up apologizing for inconveniencing her with my stupidity and proceeded to the front to ask someone else to wait on me. Manager Stephanie was very nice and cut my fabric for me. Joann, you have too much competition to allow your employees to treat customers so poorly! Mrs. Johnson 6/14/11 I have often visited JoAnn Fabrics in Tulsa, OK for many of my sewing needs. It has certainly changed to a store they should not be proud of. Since they moved locations, I have consistently been treated in an unprofessional manner, specifically by Marie. Marie's customer service skills are deplorable; she treats customers and other employees less than dignified. When I saw her screaming at a employee and then she turned and snapped at me, I knew customer service is certainly gone as well as my repeat business. Marie needs customer service and employee training to help her understand how to relate to people. Lisa 6/15/11 If there were another choice for patterns, sewing notions and fabric in my area I would never go Joann Fabric again. I drive about 40 minutes to get to the store in Brick NJ and everytime I'm there it is worst then the last. Todays trip was so bad I'm here posting on your website, something I never do! The store in Brick is unorganized, understocked, understaffed and dirty. The girls that work there have no costumer service training or have completely forgotten what the word means. There were 3 large cart or table type things with fabric in them that needed to be reshelved that never will see the shelves again if they have anything to do with it. I would have left that store with the materials for 4 large size sewing projects if I could have found the fabric and materials for them. The would equal more money for the company. There were patterns in stacks that needed to be placed in the drawers there were pattern drawers without numbers to identify the patterns in them and most of the drawers were out of sequence or just completely askew. My wait at the cutting table exceeded 15 minutes and that's because the girl at the table was busy chatting with someone off to the side. From the cutting table I went to the register where that was a wait while the same girl cut fabric for other customers before coming over to ring people out. Seriously you hold us hostage in this area you are the only sewing store around here and in my case not close. How about opening a nice big clean will managed store closer to my house!!!! Or if nothing else could you do something with the ones you have open. The experience in your store takes something I love to do and makes it no fun. I have been sewing since I was a child and I'm no Spring chicken now. I have always loved to walk through sewing stores and could spend hours in one but not my local Joann's. Pauline Lowery 6/15/11 The store out on Powers in Colorado Springs is rather new so it has a good rating. What I wonder why we do not have at least one more JoAnn's Fabric Store in Colorado Springs? When one goes to the one on Powers I have to wait to get fabric cut for close to an hour and than to check out about another half an hour. We have about or more than 500,000 population in Colorado Springs. There is a new shopping center on Nevada, the name of it is University Village Colorado shopping center here in Colorado Springs. That would be a very good location for another store, for it would be for the West side customers and it would just be good shopping again. Few years back we had 3 stores here in Colorado Springs. Jean G. 6/8/11 I have repeatedly received bad service at Joanns Fabric, 2227 S El Camino Real Ste C Oceanside, CA 92054-6318 (760) 966-0129 I been overcharged, material cut shorter and l yard when I asked (and paid) for l yard. I have had to plead my case when something really is ON SALE and I was not given the sale price. Rude sales clerks, even worse the manager is rude. She has little regard for customers or serving them. She loudly talks about what has to be done in the store in front of a customer who WAS being helped by an already inefficient staff member. There wasn't an "Excuse me I see you are with a customer." The coupon Nazi's that they are, they have to be sure to deface your mailer to insure that you do not get another discount as it surely comes out of their pocket. I was hard pressed for some black thread to finish an order!! So I put on a positive attitude, I prayed for good service and in I went. I got to hear the Manager complaining about training the new staff and I got hear a poor clerk whining about having to put a basket away because a customer just left it and decided not to use it. WHAT!! The basket has wheels, just push it...you don't have to carry it...IT IS YOUR JOB!! Be glad you have one. Hello is anyone listening????? Don't even get me started about the people who work there and complain to US the customer!! I would have given this even less than 1 star. :P When Hancock Fabric closed we got screwed!!!! Olivia Couey 6/9/11 I was shocked at the way the store manager, Kathleen at the Yuba City store treated me. When I wanted to return some fabric that I decided not to use, the she accused me of washing the fabric then trying to return it ( I also had my receipt) . I was so offended when she went on about how the fabric had been washed and she couldn't return it for me in front of other costumers. As she led me back to the other fabrics to show me that a fabric could not be frayed unless it was washed, she repeatedly told me that I'd better stop speaking to her that way! I of course showed her the other fabric that was also frayed she still chose to raised her voice at me in front of customers. I worked at bed bath and beyond for 2 1/2 years and NEVER have I ever spoke to a customer like that! I have a lot of patients for things, but when someone falsely accuses me of something that I did not do, it's not ok! I am sickened by the way the people who work there are nothing, but unfriendly and rude! I will never shop there ever again! Reve Kiehl 5/24/11 I was at your new Jo Anne's Store in Memphis on Winchester Rd. I was informed that I needed to buy 4" of a fabric for a sample and could not have 1" or two" or a small piece. This may seem like nothing to you, but I considered that I being taken. The sales lady could not tell me why it had to be 4". As far as she knew, it was not any harder to cut 2" than 4". She was nice, but was following rules for which she knew no reason. The only reason I can see is that you make more money that way. I can go to Hancock's Fabrics and they give me samples for free. I consider your tactics extremely unfriendly to customers, and very greedy. Your corporation is going the way of all big stores, very greedy and unfriendly and impersonal. I left without purchasing the samples and will not purchase the material or shop in your store. I was so looking forward to having a Jo Anne's here as I was familiar with them when I lived in Ohio. However, I will happily do without. I do not support stores that cater only to themselves. You can come up with a million reasons why you have to cut 4", but I believe anything but greed. Geesh, whatever happened to customer friendliness. It's went away with the 19th Century went greed took over. Reve Kiehl 5/24/11 To Barb: This is the first time in my life that I have complained about a fabric store. The complaint that I just submitted a few minutes ago was minor but was related to the major new trend of greedy corporations that don't know how to give good customer service anymore, and don't take the time to train their employees to know why they do anything. I do believe what people write here, Barb. I DID worked retail for years, and it used to be the customer was always right, even if they weren't. Now the policy is the customer is always wrong, even if they aren't. I know what good customer service looks like, and the posts here indicate that too many of Jo Anne's stores have placed customer service at the bottom. Typical trend for today's businesses. They get the most business they can with the least effort. The only way it will change will be if it affects Jo Anne's pocket. Fortunately we have a choice and can chop at several other stores instead. Aida Cerney 6/1/11 Please expand our Albany, Georgia store. This is the smallest Jo Ann's I've ever seen and so old! It's a two hour drive to Columbus, GA to a larger one and other quilt shops and another 1 1/2 hrs going East to a quilt shop. Yes, we have Hobby Lobby here, but Jo Ann's is missing out on so much money due to having limited fabric and small classes they can not hold! What do we need to get a larger store here?? Leaann P. 5/28/11 Bad business decision to use TeleCheck. On 5/27/11 I paid for $22.84 in products with a check. The check was denied "on information provided to us from TeleCheck." After calls to TeleCheck I was advised it was denied because I had not written a check to Jo-Ann in 365+ days. No other reason as my credit, etc. is great. I was shocked and embarrassed when it happened. Jo-Ann's staff was very courteous, but could not do anything. As I frequently write checks, I can no longer use Jo-Ann. Jo-Ann should check out all the complaints about TeleCheck through Consumer Affairs and "Pissed Consumers". Hopefully they will reconsider using TeleCheck before you continue to loose customers. ' Susan 5/14/11 To purchase special order fabrics, your customers must pay in full up front plus shipping fees, then come back in up to a month later to pick up the product. If your customer doesn't come in within 90 days after notification that the order is ready for pick-up, your policy states that the store can then resell that order in the store to another customer. That's pretty ballsy, especially since your customer who placed the order in actuality just gave you a loan of whatever the original purchase price was for the period they had to wait to pick up the order. Then your policy states you can steal from that same customer if they don't pick up the order on your time schedule. At the very least this is very poor customer service. Worse case scenario you are committing a crime. Either way, this policy should be changed. Lanette Robinson 5/15/11 After viewing the other coments about Jo-Ann's Fabrics I see why I am so upset. Looks like Jo-Ann does not care about their customers. I was shopping in the Yakima. Wa store today, May 15 2011. It had been the 4th time I had tried to use a coupon in the past couple of months. It was 60% off. When I got my fabric cut I told the clerk how excited I was to be able to get it at 60% off as I needed 6 1/2 yards to cover an organ for out church. She is a nice lady as I have delt with her many times. Her name is Stella. When I got to the counter to pay once again they clerk said the coupon would not be good for that purchase. That was the 4th time that had happened to me in recent months. It seams that your coupons have so many restrictions that nothing is OK. I gave the clerk the fabric and told her to keep it & I would never shop at Ho-Ann's again. And I won't!! Erikka 5/16/11 Every single time I go into the St. Peters MO location it takes ages to check out, employees are rude or just indifferent, signage is incorrect, and it's an all around pain in the ass. I stopped shopping at the old store for all the same reasons, but when the new store opened I thought I'd try again. That was obviously a mistake. I will never set foot in a Joann store again. There're must be some major problem with upper management because it's impossible that so many individual employees could be so terrible at their jobs without some guidance. Wanda Vickers 5/19/11 I live right around the corner from Jo-Ann Fabrics in North Little Rock, Arkansas, (store is on JFK BLVD.) I am in there alot because I love to sew and reupholster in my spare time. I'm afraid to say how much money I spend in that store. I don't complain about the long waiting to check out because it is a busy store with very few employees and I do love the merchandise. However, on Saturday, May 7, 2011 around 5:30pm, (the day before Mother's Day) I went there to purchase fabric and a few other things for my next project. While I was there I bought a pair of slippers to give my mom on Mother's Day. They were sized S,M,L, and I wasn't sure which size to get. The young female clerk was very sweet and said I could exchange them, if needed. The slippers were too small, but so cute, so I decided to exchange them for a larger size AND buy two more pairs for my daughters. I went back the next day, Sunday around 3:30pm. (less than 24 hours since my purchase) When I arrived at the store, there was a man standing at the door smoking a cigarette. He didn't smile, speak, or even acknowledge that I went into the store. (this was the store manager) I met the same sales clerk I bought the shoes from. She said only the manager could do an exchange and called for him on a walkie-talkie, or something like that. After waiting 20 plus minutes, he finally came inside. He never made eye contact or even so much as smiled at me. He was as cold as ice, rude and seemed angry that I interrupted him. I was the only customer in the store. He refused to give me the full credit for the shoes and it was apparent he enjoyed his "authoritative position." He was deducting over $2.00 from my purchase price and would not answer me when I questioned him. I left with the same shoes I came in with. The next morning I called the store and spoke with the female manager, who was very apologetic and allowed me to exchange the shoes. I WILL NEVER BUY ANOTHER THING FROM JO-ANN FABRICS IF HE IS STILL THERE. I have not been back and probably never will. Very inconvenient, since now I drive 8 miles to buy at Hancock Fabrics (great products / friendly service.) annymous 5/11/11 I am an employee at one of the JoAnn stores and I've been watching it get worse. I am blatantly told to 'reel in a sucker' and try to say the right things so a 'guest' will buy more. I am told to sell the expensive museum glass on a framing project without discussing it with the customer. There are an abudance of lies and the idea behind the store is very deceiving. Not to mention I have a Nazi store manager who is a bully. I have witnessed her make the nicest people cry for petty little things. She recently violated my hipaa act and tried to force me to do nothing due to a medical issue I had. I can't say the same for all the stores but this one in particular is evil... and quite frankly I believe it stems from the corporate headquarters. Danny 5/11/11 My mother bought two cricket cardriges for my wife, one was for the cake machine and the other my wife already owned. My mom didn't keep her reciept. She said it shouldn't matter because at every registar in the store a sign is posted that even exchanges can be made without a reciept. When I went to exchange the cartrdiges, the manage said they didn't do exchanges without a reciept. I point straight to the posted sign and asked him about the policy. He said it was corprate policey not to make the exchange. I asked why this contradicted their posted sign, and if the sign was incorrect then why didn't he change the sign. He said he wouldn't change the sign and wasn't going to argue with me walked away. When I told my wife about this, she said she wasn't surprised. She had bought a cardtridge that didn't have the keypad with it. When she tried to exchange it with a reciept, she was told it was an open item and they could exchange it. They passed the buck and said it wasn't their fault, it was the manufacturer's fault and she needed to contact them. This seems like a horrible company to me. I guess my buisness is going to Hobby Lobby or Michaels. Barbara Wuscher 5/6/11 While waiting to have fabric today, another customer interrupted the clerk asking for the location of an item. The clerk left me standing there to help her. (Rather than ask that she wait until that transaction had taken place.) I stated, "How rude..." Another clerk by the name of "Bernadette" approached and asked if I was being helped. I stated that I was not. She said, "Well he's in the back helping a customer." I said, yes, I know and meanwhile left me standing here." She walked away. When I went to pay for my items, the customer who had interrupted the earlier transaction was also there and said, "Guess we'll have to help ourselves. There's no one here." Bernadette then approached and said (pointing at me) "Just ask her. She's been waiting ALL DAY and NO ONE WILL HELP HER!!" She then helped that customer and then passed me off to another cashier saying, "I need to go help someone in the back." This woman hasn't the slightest CLUE about customer service. I certainly hope she doesn't make anything more than MINIMUM WAGE, because otherwise SHE'S BEING OVERPAID. David 5/7/11 The staten island store on forest ave I the worst! There is never enough help, the shelves are poorly stocked, and as I arrived for a 9am opening on their last sale day, I was informed that and employee was late and we couldn't enter and that it should be on 10 minutes. 30 minutes later, myself and several others are still waiting. Sz Wagmer 4/27/11 JoAnn Fabrics is starting to go down the toilet. I used to love to go there but now I hate it, the service has deteriorated so much it's a shame. You have to wait in a fabric cutting line for 30 minutes, before you even hit the register line with a guaranteed 15-20 minute wait! Everyone out there needs to start speaking up to the employees to complain about this. They have to staff properly. And don't even tell me it's because of the economy that they cut back staff. JoAnn's is one of the few stores thats always filled with people, and always has a line. They are keeping more profit for themselves by reducing staff. Clearly they DO NOT VALUE THEIR CUSTOMERS and they don't care if we have to wait forever at the cutting line, or the register line. I encourage you to rise up and everytime you have to wait more than a few minutes for any line, make them aware that this is unacceptable. We will only get better service when we start to demand it! lisa mcmillan 4/27/11 HANDICAP ABUSE.. i went to the Bell RD. AND 83RD AVE. STORE IN WEST PHOENIX. today wed.april 27..WHEN I WENT TO CHECK OUT...THE 1ST CASHIER WHO HAD NO ONE IN LINE SAID DO YOU HAVE A RETURN ? i said no i want to pay for MY item..she said to me in the electric kart GO TO THE END CASHIER this is returns..AS SOON AS I STARTED TO DRIVE OFF SHE YELLED TO THE END CASHIER I CAN HELP NEXT IN LINE..SHE WAS LAUGHING BECAUSE NO ONE WAS IN LINE .. IT WAS A BIG JOKE..I ASKED FOR THE MANAGER AND EVEN SHE WAS LAUGHING LIKE IT WAS FUNNY TO WATCH A HANDICAP PERSON NOT KNOW WHICH WAY TO GO IN THEIR ELECTRIC KART..SHE GAVE ME AN EXTRA 15% OFF..HOW DISRESPECTFULL..IM 68 AND LOOK VERY NORMAL ..WHY DID THEY USE ME FOR THEIR ENTERTAINMENT ???? i will never go to that store agan....and where is the 0 star..1 is too good.. Barbara 4/28/11 I guess you have discovered a way to make comments on this page LOOK like they aren't as bad as they are. AT LEAST TWO are marked with 5 stars when they are gosh-awful complaints. Nice going--if no one reads them, you come off looking not so bad. Good technique if it works. teresa justice 4/29/11 To whom it may concern I'm emailing your company asking if you have thought of one of your store's In the Pikeville ky. area? I was in one of your store's in Toledo Ohio on woodvill rd. last week and just loved it. Iam a big crafter in sewing. I thought how nice one of these store would be in our area. We do not have a craft store at all in this area. the only thing we have is what is in our Wal-mart. which is ok, but limted. We do have alot of crafters in this area. We have to go out of town or online to get what we need. which is sad. Pikeville is growing by leaps an bounds have new stores and restraunt going up but no craft store. A Jo-ann fabric in this area would do great!!! Not only would it benefit us but it would the other county's around us.So please I ask to check out our area for your next store. You may email me back at tduty1953@att.net. Thank you -- Teresa Justice Anna N. 4/30/11 I have worked for Joann Fabrics for a few years now. When I first started there it was a great store, and other then some slightly immature managers, I thought I had found my dream job! I really thought I would spend the rest of my career there and eventually get myself promoted up from my hiring position(as a shift supervisor) to a store manager at a small scale store within the company(after some years there). Boy was I wrong! As time went on I realized that if you weren't a tough disciplinarian you wouldn't make it far as a manger(and was demoted shortly after this epiphany). As time went on we became more and more corporate, and less customer oriented. Then we started a remodel and they took away the manager and replaced her with the most angry, cruel and corporate controlled puppet I have EVER met in my 15 years of retail! I tried so hard for this women, hoping that if I proved myself by my knowledge of the job and my ability to help in all areas of the store(even technical issues, so we didn't have to call for computer assistance so often),that maybe I would be put back into a supervisory position. Quite the opposite happened. She started out quietly, making the old management personnel feel like they were trying but nothing was good enough. So they all quit. Then it was on to the associates. ANYONE who was even the tiniest bit friendly, or took more then 5 MINUTES to assist a customer was told they "waste too much time" and "weren't being productive". Then she started hiring new people as more and more of the kind women and men that worked there quit. Most of the people she hires DO NOT SEW OR CRAFT! HOW can one work in a Joann store and not know ANYTHING about sewing or crafting. She also pumps all of these people up and gives them 35+ hours a week while people who have been there 2, 5, 10 years maybe get 20(I know of one co-worker who has been at the company for OVER 5 years and barely gets 10 hours a week when she used to get 30+!). I also had to change my availability after being there for over a year and was lectured by the manager about how she can work these hours and she has kids too, and that I needed to figure out how to be a good single parent(BOTH of my parents are deceased, it is JUST me)! The last straw was my DTL getting extremely angry with me because they thought I spoke in a bad way about my manager(It turns out they are as close as REAL friends, my manager is the DTL's pet). A customer overheard me ask my coworkers why we are always being yelled at for not doing a good job, and that I don't understand why she is constantly ranting at us, and called the corporate office on me, which led to the DTL informing me it was not the first time they heard something about me saying disparaging things about this manager, and that this was the last time they had better hear it or I would be fired - AND THEN they asked me how would I be able to take care of my kids if I didn't have a job)! I also want to apologize to EVERY ONE of my customers who EVER caught me on a bad day, or a day I was being yelled at for not answering the phone while I was waiting on them. Or I took 6 minutes with them and got into trouble for it. Or I didn't get the patterns put away and got yelled at for it and they came and asked me a question right after. I LOVE our customers and I am SO SORRY I am not ALLOWED to help them the way I want to. I also want to make mention of the fact that I will NOT quit this job, even though there are only about 5 people left of the original crew I was hired with. Managers come and managers go....Some day I will be vindicated for this horrible experience. And again, to my wonderful loyal customers - I AM SO SORRY AND I LOVE YOU ALL! Jaime 4/26/11 I bought a sewing machine that doesnt work. They are trying to avoid giving me a refund. On their receipts it states that I have 90 days with a reseipt if I am not happy with my purchase. They are trying to have me deal with the sewing machine's maker. Isnt this their job? They are worried about eating a little of $ when in the long run they are running the risk of eating even more by losing a good customer. Jana 4/10/11 I shop at the Jo-Ann store in Missoula Mt. only when I can't find what I need online. I absolutely dread going in the store during sales because the store is short staffed and the waits are incredibly long for the cutting counter and checkout. It seems to me that with all the fabric, craft supplies, trim, and home decor items available online Jo-Ann fabric store management should be more considerate of their customers rather than considering only the bottom line. There are some very knowledgeable and helpful employees at the Missoula store, there just are not enough employees. I see other customers becoming frustrated and angry so I know I am not alone! Lorettazer@aol.com 4/11/11 There was a sign on the old Mervyn's building in Folsom, CA that Jo-Anns was coming soon. I saw today that the sign is no longer there. Please, Please open a Jo-Anns up our way. Please let me know if there is a new location in our area. Mayor Mike Fincher, Logansport IN 46947 4/12/11 Hello, I am writing because I have received information that Joann Fabrics store in Logansport IN is closing. I would voice my concerns expressed to me by our local citizens that use Joann Fabrics for many reasons from making gifts for their family and friends to adding a supplimental income by making items to sell. these folks depend on Joann Fabrics to all types of reasons. If there is a way we can work together to keep your store here please feel free to contact me. Respectfully Mayor Mike Fincher City of Logansport IN 46947 574-753=9608 Katherine Potter 4/17/11 Being a manager of a company, I unfortunately am aware the majority of emails sent to corporate are complaints about products or employees. I would like to take the time to acknowledge an employee of your company and her professionalism that I witnessed this afternoon (4/17/2011) A fellow shopper was checking on a product that she had pre-ordered and began scolding your manager on duty (Toni) This was not a complaint, but an offensive vrebal assault against your employee. When finished the manager (Toni) explained that she was following store prolicies and apologized. That girl handled a situation incredibly and deserves recognition from your company for her professionalism. It was hard to witness-- Sincerely Katherine Potter THOMAS BOULANGER 4/18/11 JOANNE STORE @ COBB PLACE IN MARIETTA GA WORST STORE EVER. WAS TO SPEND OVER A THOUSAND DOLLARS ON FOAM AND MARINE VINYL, CUTTING COUNTER PERSON WAS VERY RUDE, DID NOT WANT TO WORK, TOLD ME IF I WANTED ANOTHER SALES PERSON TO HELP ME SHE WOULD GET SOMEONE ELSE. MANAGER CAME OVER AND WAS NO HELP @ ALL AND DID NOT DO ANYTHING TO PROVIDE A POSATIVE CUSTOMER EXPERIENCE. VERY POOR AND WILL NEVER BUY FROM AGAIN. 4/20/11 I too have have terrible service at the Cranberry and Robinson Towne stores. as I read some of the posting from other customers, dating back a year, I am not alone. I can only assume headquarter staff is also unwilling or unable to correct these problems. The awful service in the stores are the same awful service from headquarters. Rude, unwilling to help, and irresponsible. I avoid shopping there as much as I can, I get better service shopping on line with other fabric companies. Get your act together Joann!!! nancy Devlin 4/20/11 Corporate Office employees are incompetent as the store staff. Joann stores are pretty much the 'only game in town' at least in the Pittsburgh area, so I'm thinking they don't put much effort on customer service. I find Cranberry and Robinson Towne store to have the rudest employees. there are about 102 comments, and not good at all. Seems to be a nationwide problem with the stores, so I can only assume that it steams from corporate. I'm be shopping on line rather than deal with rudest from their employees. C. Miller 4/7/11 Took a 16x20" print to JAFab located in Brookfield, Wisconsin for framing 3/23/11. Called the store 4/4/11 to check on status, no answer (during store hours). Called back, put on hold 12 minutes. Hung up, called back again, transferred 2x, finally reached framing and was told there were several orders ahead of mine but the order would be ready as promised on 4/6/11. Picked up the framed piece on 4/6, wire for hanging was placed wrong, had to be changed. Upon further inspection, there was a chip in the frame. I was told the frames are shipped in from Chicago and framing finished in the JAFab store by their staff. Numerous people handled this frame, yet no one apparently saw the obvious chip in the frame. Using a 50% off coupon, I paid $155.25 in advance of receiving my goods. JAFab has my money, I still don't have my framed picture. They say it will take another 2 wks to replace, which means the piece (a gift) will never reach family in Phoenix by Easter. When I asked if there was something more they could do, perhaps contact the frame supplier and have them expedite a frame for the next shipment (rcv'd in this store every Mon and Thurs), they said "it won't happen." There is nothing worse to a customer's ears than hearing the words "Can't" and "Won't" when the store has made an error and you expect satisfaction, fast. I will NEVER buy a single thing from any JoAnn Fabrics Store again. Not when there is a Micheal's Store less than 1 mile down the road. Awful, awful service. Wendy V. 3/30/11 If this is not going to reach anyone in Joann Fabrics corp. offices then WHY are we writing out our complaints. Joann's clearly does not have a good customer service policy, at all. I ordered online got charged for 93.00 dollars worth of products that I wanted, thought I was safe ordering online with there site and the order went through to my bank but somehow got messed up on Joann's end...and now my money is pending, for 3-5 days held up...with no product I will NOT pay this bill...no one has got back to me...when I called in they wanted me to go through another order over the phone of 93.00 dollars and still I would have had to wait till that cleared being charged for another 93.00 dollars. With todays economy the is a horrible way to order online, you would think a corporate company could have the time and money to fix those problems for the customers. The customer service reps. are short and rude even if your sounding very nice,i will be telling everyone I know in the crafting groups about Joann's ways of doing business. Whatever it takes, when you save your hard earned money to spend in a store you should be able to Count on that store. I lost my Trust in Joann Fabrics now...and in the fine print this complaint wont be heard, however for every one complaint 20 customers can be lost through family ,friends,clubs,ect...thank you Joann Fabrics for all the hassles youve just cost me... Barbara 3/30/11 After reading all the one star comments,I feel like I am in the same company of thought. Your stores need a lot of work on who they hire, hiring enough people, customer service and stop blaming everything on not enough money to go around. The employees take their lead from the higher ups and if they don't do their job right it dominoes down to the reputation of the store. I live in Naples, Florida and have had so many bad experiences in our store I hate going in there. Island Quilter 3/28/11 I am disappointed at the lack of customer service at Jo-Ann's on-line website. I placed an order on-line 6 weeks ago and have not yet received it. My attempts to call the customer service line are in vain...the number has been constantly busy for the past four days. My efforts to contact via e-mail have had no results. I will be calling Master Card to help me get my money back and the Corporate Office (if they answer their phone) to see if I can get resolution as well. I live on an island where there is one fabric shop with very little for the quilter. There are several other on-line fabric stores that I intend to shop from in the future. Jo-Ann, you have lost a customer, and I want my money back. Wendy Thomson 3/27/11 I've been talking to other sewers and crafters in this area (Lemon Grove/Rolando/College area) for years about how bad the Lemon Grove Jo-Ann's Fabric is--I actually laugh out loud in the store now when I see people waiting (and waiting and waiting) at either the register or the cutting table. After a few minutes I'll usually walk over to the poor victim and say, loudly, "They're just going to keep restocking and doing other work unless you make a little bit of a fuss!" I can't tell you how many times (pretty much every visit) I've waited and waited and waited while an employee eventually sighs heavily and loudly, and finally slowly shuffles over to help me. I don't know if it's a morale problem or what, but the employees at this particular location ALMOST ALWAYS seem depressed and rude. Unfortunately, that store is the closest for many of us. I'm finally writing about it because of a recent experience--two of those heavy pattern drawers have pieces missing and the edges are sharp and dangerous. I cut my hand (superficially-hardly any blood, just a nick) on the metal sticking out and when I informed the employees (quietly and politely away from the other customers) they were defensive about it and didn't even ask about my (admittedly small) injury. The gentleman who seemed to be running things said it was something they'd told "corporate" about, but there was really nothing else they could do. I suggested that maybe they could put some tape or something on the sharp edges, but they weren't too enthusiastic about that. When I mentioned that I'd be happy to write to "corporate" and help them complain and get the drawers fixed, the previously rather impatient and rude gentleman completely changed his demeanor with me and suddenly became very helpful. Hmmm..... This is the only Jo-ann's that I find to be consistently unpleasant. I have no complaints about the other stores. Natalee 3/18/11 Two stars for me means "needs improvement." As far as the merchandise selection goes in the SUPER stores, I give Joann's five stars. The regular stores...1-2 stars. Many Bay Area, CA regular Joann stores look as if they are going out of business. Shelves are often empty and the stores are in complete disarray. An issue all Joann stores have (even the super stores) is the registers are never staffed appropriately. I don't say never lightly; I mean never. It can be impossible to find a staffer working the floor if I have questions. I have actually had to leave the store empty handed after waiting in line for 25 minutes. It was a weekend, the store was bustling with customers yet there was one lonely cashier working the registers; not sufficient. I noticed other people left the long line too. Please staff your stores appropriately and maybe I'll return as a customer. Sue 3/25/11 I am Canadian and have been shopping at Joann for years. Usually I visit upstate NY but I also travel and use Joann whereever I go in the US. I have purchased online from this business too. I have never had a problem and my Visa card is always good. This week I tried to purchase online - products that are only offered online. I have an American shipping address as they don't ship outside the US. Thousands and thousands of Canadians use a US address to receive US purchases and then go and pick it up. When it asked for my billing address I changed the country to Canada but it just kept reverting to USA. Thinking this was a glitch I continued to try for three days but it would not work. I decided to contact Joann Head Office and got customer service. The flat answer was that as of Sept 2010 they have a new policy and no longer accept a Visa card that was not issued through an American bank. Visa is an international payment instrument - in fact they advertise that it is the card accepted around the world. If a company displays the Visa logo then they are supposed to accept the card no matter what country it was issued in. I have lodged a complaint with Visa International today and I'm now waiting to hear how it resolves. very upset customer 3/14/11 I shopped at the Joann fabric store in Novi Michigan for years and today had the worst shopping nightmare experience in my life there. In 9 years I only returned one item and I had my receipt but I lost my receipt on a recent item and called the store last night and the rep told me I would get a credit for the current price of the item.. So when I went into the store today a rude rep told me without even scanning the item that I would only get half or less in price than the original cost. I complained so she said the manager is right behind you, talk to him about it. The manager was helping a customer put a item into a box so I walked up to him and told him my complaint and he sneered and said whatever the cashier told you is how our store policy is..I said well you should tell people who answer the phone not to lie then about the return policy..He rudely told me "cant you see I'm with a customer"? So I said I wanted the corporate number and the cashier gave me the number along with the store managers name. I called the number, got a live person who told me I would get whatever the sale price was within 90 days and said the store was "incorrect"..So I went back into the store and told the cashier what corporate told me and she said "corporate is wrong"..Then she called the store manager and said the lady with the wood item is back..The store manager made me wait over 14 minutes so I got tired of waiting told the cashier I was going to find another item to replace that one and I had to walk up two flights of stairs..By the time I reached the top of the stairs the manager was at the desk..Both the manager and rep were looking at me sneering so when I walked back down the manager said he wasnt going to give me anymore than half the price..So I made a comment that he was a lousy manager then he said after how I spoke to him he isnt going to give me a refund at all and kicked me out of the store..I can say this has been the worst experience I've ever had in any store and very humiliating..The store manager is egotistical, rude and nasty..If this is how they treat customers at Joann fabrics I dont want to buy anything from them ever again!!!!!! upset customer 3/14/11 I posted my complaint about the Novi Joann fabrics store and clicked submit before rating the store and it automatically had it as 5 stars?? NOT I give this store a ZERO..After being a customer there for 9 years and getting the horrific treatment by a nasty male manager there I cannot give a 5 star rating.!!!!!!!!!!!!! Dorothy 3/15/11 I just left Joann Fabric store. I was really upset with the service. No one wanted to help, and no friendly faces. This is one time I should have not got anything from this store. If I didn't need these things right away, I would have left them with the other things that I put back. I am going to start shopping else where, if they don't want my money, someone else will glady put a smile on their face, and help me with what I need. Ann K 3/15/11 After reading these terrible reviews I can see my review fits right in. I went into your WACO.Tx. store today after seeing on TV you carried "Donna Dewberry" painting material. I was never treated so rude. Your Manager, in his very rude voice said. We don't carry that brand. I told him I saw on TV "Create-TV" that Jo Ann Fabric carried her supplies. He replied " We don't have room for that stuff if you want to try Ft Worth, Dallas or Roundrock you may fine it." Which all these stores are at least 2 hrs from Waco. I am a crafter and buy a lot of supplies but, So guess My crew will find other sources for supplies. Sullivan 3/16/11 After reading all these comments and my own recent experience I won't be shopping at Jo-Ann Fabrics again. At the 29th Avenue store in Spokane WA there were 13 people in line with one person at the cash register. Finally another one "sauntered" (literally) to the next cash register. When I asked who the manager of the store was she said it was her. When I pointed out how many customers were waiting she said "we're in between shifts". She is new. The other one has been there years. The "new manager" has a BAD attitude and I will not ever shop at Jo-Ann's again. Darlene 3/17/11 I don't want to sound ugly but why do the teachers think that they are so special that they get the VIP discount? I find it irritating when people in certain work fields get discounts. Why, is your job so much more meaningful than the rest of society? I do not believe in public schools they are a tax burden on society. I think that teachers should be focused on the 3 R's, not craft projects. By the way, the Jo-Anns on Canyon Springs Parkway, in Riverside is very nice. I have no complaints. Juanita 3/12/11 A tall, skinny, brown/gray short haired lady that was the manager on duty at the Murfreesboro, TN store on 3/10/11 is the worst example of a manager or customer service I've ever seen! The store accepts American Express credit cards for payment, but they DO NOT accept AE Travelers checks?!?!? Are you kidding me? I tried to purchase merchandise with one and the manager yelled not only at the cashier but me. "We don't take checks!" She never even looked me in the eyes. It was as though I was "nothing" to her. Well, I'm definitely nothing now because I left the merchandise and headed straight over to Hancocks! I thought having a second choice for fabrics was wonderful. Well...it was short lived! The cashier was obviously new and the manager was as rude as could be. It was an ordeal to retrieve the funds from that travelers check since it was made out to Joann's. But once I did, I spent the whole $100 at Hancocks!! What a joke of a policy....travelers checks are the same as cash but they aren't an acceptable method of payment.....Goodbye forever..... marie 3/6/11 I can't see ur print@ all on mobile website why print so small can't see it with glasses and magnifying glass. Why have website no one can read Victoria Johnson 3/1/11 I was shopping with my mother in Grand Rapids Mi and live about an hour away from that store.. I bought my 4 items and noticed i was over charged for 2 right away went in got my difference as for my mothers my children were tired hungry and were ready to go we were going to look it over when we went to eat well chuckie cheese very busy..forgot to.. we got home and noticed i was over charged for one other item and my mother was over charged for not 2 or 5 items no 10 seriously... come on the store wasnt that busy and on top of that the girl who checked us out didnt even smile say hi nothing.. well they were all clearenced she didnt give us the sticker price she gave us the sale price off of the original price.. well like i said we live an hour away and when i tried to take them to a closer store i was informed i had to go back to the location i bought them from.. is that right? they over charged just my mother alone $30... I have never been treated so rude in my life!!!!! So your telling me because joann fabric employee screwed up i had to drive an hour out of my way...i dont think so and they thought we would just give up and let it go sorry i dont think so... in the end we got our money took 5 hours on the phone and 2 days..I WILL NEVER SHOP AT JOANN FABRICS EVER AGAIN... guess Hobby lobby just took another TWO customers from joann fabrics... victoria Johnson 3/1/11 My last posting apparently i posted 5 stars best that would be a mistake! it would be a -negative 5 Your store is HORRIBLE! Unhappy with rude treatment from employees 3/3/11 Port Charlotte Florida- was shopping with my shih tzu in a confined pet stroller as I have done previously at this location, new staff ? I do not know but the extremely loud counter/cashier they had working that day (3/03/11) yells to me that I can not have my pet in the store, instead of approaching in a nice way and asking me like a decent human being that wants to retain my business...and because I have had him in there in the stroller, confined and contained, many times I told them and the excuse was allergies...pet dander (this is a mostly hypo allergenic breed)and then they said that they sold food in there...candy ? in a bag? You are telling me that the product they bring in from China or other foreign land does not contain chemicals that produce migraines from exposure and other allergic reactions You have lost my business for LIFE. LV 3/3/11 Your store in Manchesterm CT. is great, all of the employees go out of their way to help. However, corporate greed is driving people away. I and a group of girls took many clases and for many years attended every scrapbook social until this year. The socials were $5.00 which seems to be a reasonable amount to have people merely sit at a table and spend lots of money in the store. Last year it went to $10.00 and this year to $12.00 what a great thank you for getting our money. Classes that were $15-$20.00 are now as high as $65.00 or more. Don't you think in these times you could hold the line so that what people can spend will be done in the store. Michaels is close by and has $5.00 scrap socials "AND reasonable class rates. We prefer Joann's but unless changes are made we will take our business elsewhere (regretfully). By the way, the bathroom is deplorable. Jenni Jones 2/26/11 We keep hearing rumors of the store in Logansport Indiana closing this summer. We have lost all other places to buy fabric and crafts in 3 surrounding counties and I do not understand why you would want to take this store and close it. The staff are both helpful and friendly in your Logansport store. I feel it would be a mistake on your part to close this store as we need to keep this type of products available for the community and several are unable to travel 20 to 30 miles to visit another store. B Blakley 2/27/11 With the economy the way it is I would think JoAnn Fabrics would want to keep as many customers as possible. I recently bought material to re-cover a high chair and when I got home, I did not think the binding that I bought matched. I returned to the store several days later and asked to exchange the blue for red binding. I was told that I would have to pay half again the cost of the binding. "Company Policy". I acknowledge that I did not have the receipt but brought the fabric so they knew I had bought it there. She was not polite in any way and her name is Roxanne Twentir of the Butler, PA store. I was not trying to get money back or short change the company in any way, if the red cost more, fine but that is not what she said! This is truely POOR CUSTOMER RELATIONS! Sherril Ruth Smith 2/28/11 I went to your store in Meadowbrook mall in Fairmont, Wv. I had a 20% of coupon fo on sale or regular priced items. The clerks could not get the coupon to scan and they jus didn't seem to care about me as a customer. This coupon was email to me by JoAnn's so why do this if I can not use it? Not pleased. 2/11/11 My experience today at Joann Fabrics in ludlow, Ma today, was not a good one. The cashier named Lynn did not greet me nor ask how I was like most other cashier's I have experienced in the past have been. She looked at me, looked away, was rude and threw my stuff in my bag, slapped my reciept on top of my bag, turned away from me and said she wanted to go on her break. I said to her as I was walking out " have a good day"..and she said "ya you too" very fast. She was the most rude employee I have EVER encountered at Joann Fabrics. She definetly made my experience their NOT a good one. I would rather make the trip all the way to west springfield to go to Michaels, which is 15-20 minutes further from home, just to avoid the rudeness. Joann's should be more careful the type of people they hire. karen 2/13/11 Does anyone else find it hard to use their coupons? Most material is on sale - for less than the 40% off coupon. I even had trouble finding something I wanted that wasn't on sale to use my $5 off any ONE REGULAR-priced item. When someone can walk in the store and get a coupon (I have seen this happen at the Spring Hill, FL store) how does that make me a "preferred customer"? When I called the coporate customer service number the answer was "you get a sale flyer mailed to you". BIG DEAL! M. SHERMAN 2/18/11 I HAVE BEEN WAITING FORA CORPERATE REFUND CHECK FOR OVER 150.00 FOR WELL OVER A MONTH. IT WAS A RETURN WITHOUT A RECEIPT. WHEN I CALLED THE MANAGER OF THE ROSEVILLE JO ANNE FABRICS I WAS HUNG UP ON FOR SAYING THE WORD DAMN. I WOULD JUST LIKE TO SAY DAMN YOU THEIVES I WANT MY MONEY OR MY MERCHANDISE BACK. THEY SHOULD NOT HAVE A RETURN WITHOUT RECEIPT POLICY THAT IS NOT WORTH THE PAPER IT IS PRINTED ON.I HOPE YOUR CUSTOMERS ROB YOU JUST LIKE YOU ROB THEM. nancy 2/10/11 While shopping the other day in a new store in the area of Florence Alabama my daughter and I were checking out and she had a coupon for Hobby Lobby 30% off fabrics which Jo-Ann says they will match coupons ! Well the cashier would not accept the coupon and got the Manger over and also would not honor the coupon because they happen to call that fabric fleece ! Guess what so does Hobby Lobby. The manager should have thought about it and now WE will not shop there again ! I have a public service job where I see a lot of people everyday and I will let them know where not to shop! Robin 2/3/11 Joann's in Oxnard, Ca. WHAT A MESS! The inventory is on the floor and those bolts on the shelves are beshoveled and upside down. It is not clean, nor are the young people running the place. The employees are simply there for a social time and have no sense of business. Hard rock music shakes the establishment and creates such a sense of chaos that it is unpleasant to shop. There are 2 lovely women working there that are middle age and have some sense of business and courtesy. Otherwise, the rest should stay home and have children (or not). There are not enough coupons in the world that could entise me to shop there again. If anyone in the corporate offices care about the franchises and profits they make for them they had better do something about the caliber of people they chose to work for them. As for me, I will spend a few dollars more to shop anywhere but Joann's in Oxnard. Phillip Dearing 1/30/11 My wife and I went to the Independence Missouri store. Christine has been shopping at Joann since they started their stores. She has literally spent thousands of dollars in this place. She has shopped in Missouri, Kansas and Ohio. Today, Christine needed to take back some skeins of yarn. The color did not match for a scarf that she is knitting for our daughter-in-law. The associate she spoke with said that the yarn smelled like tobacco smoke and refused to exchange the product. Its the first time that has ever happended to her. How many people sniff and smell yarn? She also had two other skeins that they accepted for exchange. Go figure. They embarrassed her in front of other store customers, and basically made her feel insignificant and small. She asked to speak with the manager, and the store manager backed up this toad employee. Whether we smoke or not is none of their concern. The product was the wrong color, and we had a receipt. Both of these people were rude and nasty. They should be fired in my estimate. We are filing a personal injury lawsuit first thing tomorrow. Oh and their personal skills sucked. I know because I followed up by calling the store manager. And my wife was correct. These people are rude, judgemental and nasty. Maybe a lawsuit will get their attention. ;Helen Bennett 1/31/11 I was in the John R store in Madison Hts. Mich. to get a picture framed twice. The first time she had gone home early and today she was'nt there AGAIN. When I asked the first time if someone else could do it, I was told said Jo-Ann's don't cross train ( being a manager-- I call this "bad mangement"). The first time the woman I talked to was Very indifferent, the second one was very nice. I also tore my jeans on the thread display which didn't help matters any. And the 'indifferent' one was just that. So I went to Micheals ( they had two people) and you lost out on $114.69. bebe 1/31/11 if there were 0 stars thats what jo-ann Fabrics would getin San jose CA. When visiting the store for my fist time on almaden rd The main store manager was extreemly rude , Has no people,social, skills let alone manners. Treated co workers like trash ,yelling at them while she just demands and does nothing. I noticed her and the second down maneger abusing of their position, they roll their eyes when called to do something. When conversating with a customer they both give attidute , do not look at the customer when the customer is trying to ask for an item. And to top it off i witness both of the managers huddled together following a colored women making rasist remark along the way . Never Ever will i visit this store again THE TWO WHITE LADY MANAGERS IM TALKING ABOUT THE HEAD MANGER TOO AND ANOTHER ONE WITH SHORT DARKER HAIR...BOTH SHOULD BE FIRED!!!!OR PUT ON SERIOUS WATCH!THIS IS NOT THE FIRST TIME THIS HAS HAPPENED AND I HAVE TESTED YOUR MANGERS AND THEY SADLY FAILED !I ASKED A FRIEND WHO IS OF AFRICAN-AMERICAN RACE TO VISIT THE STORE AND I WALKED BEHIND TO WATCH IF MAYBE I WAS WRONG .I WAS RIGHT THEY FOLLOWED HER LIKE FLIES ON POOP, MAKING RUDE GESTURES AND REMARKS BEHIND THE CUSTOMERS BACK. IN ADDITION TODAY MY AUNT THAT WORKS THERE DURING THE MORING CALLED ME AND SAID THE STORE PAYS A COMPANY TO COME IN AND MAINTAIN THE FLOOR IN THE STORE AND THE COMPANY HAPPENED TO SEND A BLCK MALE TO CLEAN THE FLOOR, NOT ONLY DID THE MANAGER TREAT HIM BAD BUT THE Manager made rude remarks about clored people when he left, my aunt claimed he did a good job on the floors, cleaned the way he is supposed to.BUT THE MANAGER (SINCE SHE IS RACIST AGAINS PEOPLE A SHADE DARKER THAN HER)CALLED HIS JOB AND LIED, CLAIMED SHE DID NOT LIKE THE SERVICE AND DEMANDED THE FLOOR CLEANER BE CHANGED FOR SOMEONE ELSE NOT A BLACK PERSON. THE STAFF IS ALL WHITE WOMEN WITH ONLY ABOUT 3 MEN .NONE OF WHICH ARE OF COLOR.THE BAD Linda Lake 1/17/11 I have been a LOYAL customer of your store for years. Between my mother in law and myself, one of us are in your store weekly. We both sew constantly. The store here in Winter Haven. Fl. has gone thru some employee changes in the past couple of years. Some NOT to the good. There is one lady in particular who must hate her job. You can't believe the attitude you get from her and she always looks like she just sucked a really sour lemon. IF you can get her to wait on you it is always a effort. We were in there this past Sat. (1-15-2011) and I had forgot the sale didn't start until Sunday. While getting our fabric cut the machine showed the sale price for the Blizzard fleece in effect that day. Well this employee went postal. You can't have it at that price and on and on. Look this wasn't our mistake, it's yours. She made my mother in law so upset we had to leave. My mother in law is 84 years old. NOT ACCEPTABLE! I have complained to the manager on several occasions and even when she promises to talk to her there are NO RESULTS! If she dislikes her job that badly then she needs to quit and let someone who really wants it have it. I don't know what happened to customer service but I can tell you this, she failed that course. Not only does she treat the customers like crap, even the other employee's catch her wrath. Several times while in the store she will talk to the younger girls so badly it's not funny. I plan on calling the Corporate Office in the morning to complain. This has gone far enough. After 4 times of being on the receiving end of her.....ENOUGH IS ENOUGH! Jenny 1/17/11 On December 16 I purchased a singer sewing machine from Joanns. It was to be a Christmas gift from my husband. When I set it up 2 days later to do some sewing I found out the machine did not work. I took my reciept and the machine back to the store and stood in line for 20 minutes waiting to be helped. It was only then that I found out that because I paid cash for the sewing machine and it was over a $100.00 dollars they could not give me my money back. I was told a check would have to be issued by corporate and I should have it within 2 weeks. So they can take cash they just can not refund it. It has been 4 weeks they have the sewing machine my money and I have nothing!! I have called thier number that is given to check the statis of your refund it is a recording that says they will call you back, what a horrible business practice! If I owed them money and did not pay it they would charge me interest. Thanks for ruining my Christmas because I am waiting on my refund to purchase another machine. I will never shop there again!! by the way no where is it posted in thier stores that they don't give cash refunds on any amount over a $100.00 it is printed on the back of your reciept with the other garbage no one looks at! I hope they go out of busness!! Wilma Troyer 1/19/11 The manager at the Sawmill Rd. JoAnn Fabrics of Dublin, Ohio is all about policy and NOT about customer service. I have frequently been short-changed in the amount of fabric that I requested, only to be told by the manager that when that happens, I should bring the fabric in, have it remeasured, and have them cut a new piece with the EXACT amount. How convenient is that? Like I have lots of leisure time for things like that. Their associates are told that they are NOT ALLOWED to give one-eighth inch extra, so of course, it will quite often be a little less than the correct amount. It's not often that I can't do a project because of being short a half inch per yard, but it's the principle of the thing. But "just bring it in and get it replaced". Who cares about customer service? Well, not that manager - only policy to the eighth-inch is what counts. In spite of her, some of the associates are friendly. Kathy 1/13/11 I was in your Janesville, WI store today and someone fell in the store. There was water on the floor throughout the store due to the weather. I was mortified that when the manager came to the assistance of the lady who had fallen, he did not take her name or other information and when she went on her way to continue shopping he and the woman who was wiping up some of the water were laughing about the lady falling and cracking jokes!!!! HOW RUDE. Have some compassion for the people who shop in your store!!! Without the customers these people would be out of a job, I will think twice about going to that store again. Doris 1/3/11 I just experienced my second fiasco at the cutting counter at the Joann's in Terre Haute, Indiana....no one was at the counter, I put my fabric up there and another lady called someone to come help me, by the time she got there, someone had come up behind me, the woman who's name is Linda, took my fabric bolt then asked if I had a number, since I was the only one there, I looked at her and said, No and she's like take a number, again I looked at her and she said, "doesn't she speak english" and she proceeded to stop over and rip off a number, then wadded it up and threw it away!! I have had it with the rudeness of those people and will never shop at the Joann's in Terre Haute again. I did inform the cashier upon checkout of my experience, she apologized over and over but still, I told her I didn't appreciate being treated like that and that I spend a lot of money there as well as take classes, but not anymore, I've just had it. I will go to the one in Avon, Indiana or go to a competitor, I don't need the abuse. Shirley 1/3/11 Do I have to give 1 star? I live in Orlando, FL and made my last visit to Joann's today. Every time I have have gone into the store, I am getting the feeling that they care less and less about the customer. Today, I was returning 2 Christmas gifts totalling 74.00 and buying 40.00 worth of stuff. The employee called "NEXT" as they do, was then handed a copy of next weeks schedule of which she proceeded to review for several minutes while I and the 5 customer's behind me waited for her to then yell across to another employee that there is not very much in the schedule for cashiers. After they worked that out to there satisfaction she then proceeded to process my return/purchase of which I had the receipt. Because my boyfriend bought it with his credit card 20 days ago, they could only issue me a store credit. I said I wanted to speak to the manager who came over and RUDELY began to tell me that they would issue store credit or a corporate check since it was over hmmm...he couldn't decide if the amount was $50 or $75 cash but then settled on the $50 amount. I said that I wanted the district managers phone number of which the other cashier screams across the check out lines that "WE DO NOT GIVE THAT OUT!". I was provided with an 866 number to call of which they said they would email the district manager because the official amount is actually $100.00 and he would straighten the situaion out. He should call me within 48 hours. This is beyond horrible customer service. Hobby Lobby and Michael's are both competing within 1/4 mile of Joann's and the only thing differentiating the 3 is customer service....Goodbye Joann's!!! Arlene 1/3/11 I have been shopping at Joann's Fabrics forover 30 years. What I don't understand is why some stores will rip fabric to get the fabric straight and others in the same state do not rip fabric upon request saying that "CORPORATE" does not allow sales associates to do so. What is the truth to this and how do I get a store to be upfront about this? My other concern is why has Halloween fabric been put back to regular price when it was put at 60-70% off the first week in November right after Halloween and now it is the end of December, first of the new year and all the Halloween fabric is back at regular price. That is very ODD and poor business practices as well. . . I'm a very, very disapppointed customer and about to end my $400+ spending at Joann's for these inconsistent and ridiculous practices and "policies. . ." Maria E. Yates 1/10/11 On January 8, 2011, I went into the Boulder, CO store looking for the Ott Light that was on sale. Finding no Ott lights on the shelf, I went in search of an associate for help. I was not able to find any associate except for the ones that were working the cutting tables. I then went to the front of the store and as there was only 1 person being helped there, I waited for the cashier to finish with his customer. I then explained the problem I was having finding help - all I got was a story about having employees out with the flu and that there were associates in the fabric department. At that moment another customer came up behind me and said that those 2 associates were swamped. The cashier again said that employees were out with the flu and that there was no one to help me. I felt totally dismissed by the person whom I assume was the manager. He never apologized for having no one to help me. He just acted as though he was thinking "tough luck"! I can promise you this: I will never go back to that store as this is not the first time I have received such poor customer service. This was the last day this particular item was on sale so I lost out on the great sale price. I guess I will be driving down to the Westminster, CO store from now on. Disappointed 12/26/10 I am disabled and the only one handicap cart this store has was in use. So I went straight to the product I intended to get and there was no sale sign anywhere,so I went to purchas e it with my coupon and had to stand in a line that went all the way to the back of the store. I don't know how other stores are laid out ,but at this one in Indianapolis,that line would be twice as long as the length of the store because it winds around an isle of magazines and dollar items. When I finally got to the cashier I was told that this product was on sale so I could'nt use the coupon. I was in excruciating pain from standing so I just left. Gas usesd to get there for nothing,standing ,for nothing,frustration,for nothing,all to find out that they had this item in two different places in the store--one place marked on sale and the other not marked. Poor management or deceitful??? JJ the quilter 12/17/10 Just about everytime i go into a Jo Ann Fabric store I am struck with the extreme messiness of their fabric area. It doesn't matter if you have the most, if a person can't see through the mess what's the point. Not just one store but many, There are not enough employees to wait on customers and keep the place neat. Come on Jo-Anns you can do better. They do nothing to keep the fabric on the bolt, (per corporate direction, I am told, what's that about? Do it right or don't do it at all. There are other places to get fabric, or maybe I'll start using my stash instead. Audrey Ann Shaffer 12/7/10 I comment that the Joanne Fabrics store in lower Burrell is very bad in the purchases of fabric. If you want every thing in FLEECE, you are at the right store. Three bolts of 100% wool (poor quality at $25.00 a yard) was the extent. Audrey Ann Shaffer 12/7/10 Please put a JOanne Fabrics or Handcock Fabrics in my area. Pittsburgh Mills, Fox Chapel Route 8. Many people would sew if your stores were more convenient. Michaels is okay for artificial plastic flowers and tinkering, however good quality fabric, seems to be a thing of the past. It is not convenient in our area. Jutith B 12/13/10 Visiting the North wales, PA store while walking halfway across the parking lot to get to your store, I noticed your employee parks in the second row. That seems like a poor store policy. Barb 11/30/10 Wow - isn't it always interesting that when a site like this is available, most of the people are on here to B*&%$. I could NEVER work retail. I have been a customer of Joann Fabrics for a lot of years. In all that time I had one confrontation with an employee. It really did turn out that I was in the wrong, not her. I've since made an extra effort to be nice to her whenever I'm in there and we've become quite the pair. She is now always helpful and goes out of her way to be nice to me. My mother always told me that nice gets what nice gives. People in this world are too demanding and too impatient any more. I read one comment on here that said the woman waited 4 hours to have fabric cut. I do not believe that at all. RK 11/28/10 I'm a concerned customer who wants to bring a couple of areas to your attention. While I doubt anything will come of my concerns I'll sleep better knowing I brought them to your attention. First, on Black Friday, I was in your store #2012 while on vacation. While the entire retail world had every cashier on duty during Black Friday morning your store had less than half the checkouts open. I spent more time in line in your store than all other stores combined. And that's not the first time I've spent more than 30 minutes in line at that location. Clearly, whoever is doing the scheduling in that store is unqualified to do so. Also, I saw and read where one of your managers in the Columbus area committed suicide while on duty this holiday weekend. Clearly, there's a leadership problem within your organization that needs someone's immediate attention. I've been in the customer service industry for over 30 years with a track record of high success. If you need help improving your bottom line, ensuring you have qualified supervisors and managers running your stores while improving turnover, give me a call. Whoever has that responsibility now, like some of your managers, is unqualified for their position. Sara King 11/28/10 I was in the Longview, Washington store. What a frustrating mess. This week is a holiday sale wk. There were only 2 associates on the floor. The check out line was all the way back to the cutting tables. You need to do something about the lack of sales people. Here we have a nice store, but no help. I heard more and more people complain about the wait. I myself was not happy to wait and be checked out. I stood in line for about 45 min. just to purchase my thread. It is frustrating enough out of season but in season sales deserve to have better treatment. It wasn't your sales associates complain, but many many customers complaining. Tis the season. DO SOMETHING ABOUT THIS PLEASE. Sara King Dr. Rebecca Busby 11/29/10 I spent all day Cyber Monday trying to purchase items totaling $100. This web site is HORRIBLE!!! The web site doesn't work properly, trust me I know I was a systems analyst. Then it was down large parts of Black Friday and Cyber Monday. I have been trying to get my order together but with NO help from your web site!!! I cannot get the checkout to accept my promotion code, I cannot see any reference to it giving me Free Shipping since my order is over $75, that was told to me by one of your phone specialist when I called for help earlier in the day. I then found out several pieces of information which required I return to the web site to do more shopping. When I returned now I cannot get anyone on the phone because you are closed. I am so frustrated I could scream!!! Please have the web site REDESIGNED by people who actually understand systems!.......I will call again Tuesday if they do not give me all the deals, sales, promotions and free shipping I promise you I will buy all my crafts and fabric from a competitor!!!.... Dr. Rebecca Busby KW 11/29/10 I work at a JoAnns and let me just say that it is not the best of places to work. While some of the staff can be very friendly the rest have the attitude that customers are a probelm and want no part of them. The management isn't much better, we don't even know what we work from one week to the next until the very last minute. We stiil do not have a schedule for this week and it is Monday. The people who do work very hard just keep getting there hours cut and get blamed for everything eles that goes on. While the ones who don't do their own job get praise. The people at the cutting counter can not even be bothered to dust off the sewing machines. I will say that it doesn't help that we don't have a STL right now but that does not excuse a lot of the favoritism that goes on or why people who can or wont do there job are still working there Marian 11/30/10 I have been into the Natick MA store several times. Each time I have been greeted by unfriendly unhelpful employees. In fact, several years ago I walked into the entrance and slipped on an unmarked wet entry and fell. I was 9 months pregnant and the only one to help was a fellow customer! I should have sued them then. They don't seem to think their jobs are important. I have always spent 3-4 times longer waiting in line to pay for something than you would find at the other national chain stores like A C Moore and Michael's. Today I entered the store and brought 3 large bundles of fabric to be cut. There were two employees helping customers so I placed the fabric down on a cutting table in front of me but to the side of the person being helped (the fabric was cumbersome and I needed to place it somewhere before it fell from my hands). The clerk who spoke in heavily accented broken english finally looked up at me and told me 20 minutes after I had placed my fabric to be cut that the line was " back there", and of course, there were 4 people there by then. She busied herself by telling another clerk on her 2 way radio that she would go to the office and check for a pair of purple reading glasses. When you have a line of 5 people waiting you do not leave your post. You help those in front of you. This place deserves to go chapter 11 in this economy, obviously corporate cares as little as their employees. Mercedes 11/26/10 The worse customer service! Take a number, wait 4 hours to have fabric cut. Then you have to go to the front to stand on line to pay. After I paid I had a question about two of the charges and I was told I had to go to the back of the line. I don't think I will ever go back to Joann Fabric Store. Some of your employees are very rude,sarcastic and with an attitude. I have never encounter this problem at any other store. Please do a better job serving your customers. Rosemary 11/23/10 I have been a customer since the store opened in Boardman, Ohio. This store use to be a joy to go into but not anymore. The employees treat us like they are being treated by the Corp. office or their employers. We are answered with yes or no period. All the employee's from previous have all quit,I know why! They have you walk this long isle only to walk back to get to the cashier, this line is insulting to us, your customer. We do have a brain, we are customers and should be treated with grace. I have wanted to share my feels for several years,I will never repeat never walk back into a Joann Fabric store. Hobby Lobby has it all over you and they close on Sunday for the Lord's day! I give you five FFFFFFFFFFFFFFF. Melissa 11/16/10 POOR CUSTOMER SERVICE!!! Over the Veterans Day holiday I ventured over to the Boise JoAnn's store which is located on Milwaukie. I needed one item and intended to use my 40% off coupon and the 10% off your total purchase. Of course they didn't allow this. The line to pay was lengthy (I counted 27 people in line) with only two cashiers. With the large ad and holiday I would have thought that staffing would be appropriate - it wasn't at all. A couple towards the head of the line were waiting for a response from the manager and had been waiting for a long length of time, they then decided to take their product and concerns up to the manager since he wasn't willing to come down. While in line I listened to several customers complain about the cutting counter their lack of staffing and customer service. Standing next to the cashier area was the regional manager of JoAnn's he finally had one of the cashier's call for more help. Customer Service is non existant and becomming worse. We need to support the privately owned places where routinely they offer great customer service. Jenni 11/14/10 I purchased three cuts of fabric. All three were short. When I went to the Joann's by my house to do an exchange, I was told I couldn't because it didn't happen at their store. Isn't this a corporation? I didn't get what I paid for and you won't make it right? 11/15/10 Brenda at your Hollywood office needs an attitude adjustment Cyndi 11/10/10 In May,2010 I purchased to outside plant earns. I was surprised to find what I wanted at Joann fabric. They were on sale for $50.00 a piece,regular price was $100.00 a piece. I noticed that one of them turned from the base,it would not tighted so I left it alone. Now the fall is here so I wanted to change the flowers to mums. As I empty the summer flowers the top of the earn falls off.I was defective. I call the store,was passed onto 3 different employees.They were rude and not helpful. I told the manager I was going to bring it to the store to return. As I'm returning the cashier noticed that the purchase was over 90 days and it was no longer in their system said they couldn't do anything about it. I asked for their custermer service number a distict manager got back to me and said they can't do anything about.The earns were $100.00 each before the sale and they should have lasted longer than 5 months.At that price I was hoping a few years. I'm going to call the corporate office to see if they can resolve this issue. I can't believe a company of this size handles defective merchandise this poorly. And I found the employees of the store very rude.And the district manager joann Pa.branch not helpful Arlington Highlands Arlington Texas 11/8/10 The Joann's in the Arlington Highlands in Arlinton Texas is fantastic! I love the employees and it always has what I need! Valerie Wawrin 11/6/10 I shop at the Fairlawn/Bath Ohio store and have also taken a number of the craft classes. Today was a day where all classes were 50% off yet there was no one available to sign people up. There were only 2 registers open (on a Saturday!) and the line was at least 50 people deep. I walked out and so did a number of other people. Unfortunately this appears to be the norm on weekends since it happened to me a couple of weeks ago as well. I guess it was Joann's loss because I drove down the street to Michaels and spent over $100 on jewelry supplies (they have a much better selection anyway). I do not know why this store is so poorly managed and why the corporate headquarters would allow this to happen. Katja 11/5/10 I am a teacher and my school has been trying to buy worth $500 a month from you all and you have nothing but failed me. Cannot set up accounts right over and over again and now I have a credit card purchase on my statement that no one can find and was not done by me and I am being pushed from person to person. I will take my money somewhere else! Julie 11/5/10 We have no choice but to shop at JoAnn Fabrics in Erie, PA for there are really no other fabric stores. But really must say that the customer service is very bad!!!! I have talked to so many others even in the store while shopping who feel the same way. Sad to say but we are stuck with shopping there. this company should re-evaluate their customer service policy. I have worked in retail and know how to treat customers with care. These people must hate their jobs!! Carol 10/29/10 Have become dissilusioned with your new store in Longview, WA. I was ready to check out and there were 13 people in the check-out line. They finally moved a clerk from the cutting table up to the check-out, then I heard someone complain about not enough cutters!!! Your new store was very appealing and clean--now I find bolts of fabric in the aisles and you've gone back to old habits we found so distasteful in your old smaller store. How about if you hire more personel!! I would really like to continue shopping at JoAnns--don't make it an unpleasant experience Manju Vashishta 10/25/10 I am working on a Musical Ballet and have to make 88 costumes for the cast for a non-profit dance school. It has taken three trips to Jo Ann Fabrics on Falls of the Neuse/Old Wake Forest road store in Raleigh, North Carolina and the staff has not figured out how to give tax exemption and teacher's discount inspite of producing proper documentation. I have had to walk out of the store after spending more than an hour each time selecting material, getting it cut and leaving it at the counter....empty handed. The Headquarter needs to wake up and read all these messages because inspite of all the effort the corporate office makes, the staff at the counters are the main reason for low profits, poor customer relations and tarnished reputation. I am sharing this experience with many others so they go to Hancock Fabrics from now on. Hancock Fabrics is less than 2 miles on the same road and the staff there did not give me any issues in processing the tax exemption and teacher's discount. They are polite, helpful and knowledgable about fabrics and crafts. I am never going to Jo-Ann in any store across USA. I have less than 6 weeks left and have wasted valuable time with Jo Ann. I am very disappointed with their behavior. j price 10/24/10 I CAN'T STRESS ENOUGH HOW RUDE AND UNFRIENDLY THE STAFF IS IN WINCHESTER,VA. I WAS IN THE OTHER DAY WITH A RETURN. ANOTHER LADY WAS IN FRONT OF ME ALSO WITH A RETURN.SHE HAD SAME RUDE STORIES AND THE RETURN TRANSACTION FOR BOTH OF US JUST LEFT US SHAKING OUR HEADS..NOT JUST THAT DAY FOR ME IT'S EVERY TIME. Laura Lucas 10/21/10 There was only one clerk at the custom picture framing desk on a weekday afternoon. I waited my turn for nearly a half hour. There was also another person ahead of me.Finally I could no longer wait. You need to hire more help a.s.a.p.You are loosing business. Christina Lundquist 10/18/10 Alright, I was reading a lot of these comments and thought I'd say something in modest defense. I used to work at the Jo-Anns in Bellevue, Washington, and we got a lot of very dishonest people there. The no-return without receipt policy is so valid and necessary it's not even funny. That policy is only because people will steal things and try to return them for money. If you don't do that, and you're an honest, good person, then you should understand that not everyone in the world is like you. You should also understand that lazy people are everywhere you go, regardless of the store. So people who do not assist customers well will not work there for very long, and that will take care of itself. The receipt policy won't change. They use the numbers at the bottom to validate that yes, this was purchased here, and they use that information also to help figure out inventory. I gave it a four-star rating because while I worked there, I got headaches all the time because of the lights and because I really hated having to clean up the red-tag section because customers don't know how to put things back where they found them. To be honest, if I could rate the customers, I would give them a "1", with some rare customers receiving a "5" because they were so great. P.S. Please get some more fabric that I can make dresses with. I'm almost resorting to that stupid place Pacific Fabrics just because they have a wider selection. And when I say get more fabric, I don't mean oriental or ethnic, I mean with fashionable textiles. 10/13/10 worst no-receipt return policy ever. nikki harris 10/10/10 As I was I trying to find all the Jo Ann stores close to me, I was first required to enter my cell phone #. With out this, access to a map of your stores was denied. You know, you are a business, presumedly in the market to sell products. If I cannot access something as simple as a local map for locations without entering information I do not wish to share (my cell phone) I will simply shop elsewhere. Nikki Harris, 229 Birtrice Rd, Gay (yes Gay) Wv 25244) claire f woolnough 10/9/10 today I went to your store in newport news Va. we miss having a store closer to Williamsburg, for me it is 35 miles round trip to go there. the lady at the cash register was very nice, but I can not said the same for your manager. She is very rude, unfrienly and after asking her for help she turn her back on me. It is not the first time, I am waiting since august 2010 for a replacement of my VIP card, everytime I go there the answer is wait and see. In time where the economy is so bad ,I dont understand why you are not welcoming the business. I am myself a merchant and never I will treat my customer the way you do. If you dont want to replaced my VIP card, I will go to a other store.I am a serious customer, doing resale L. 10/3/10 I work in a Jo-ann's store and I'm extremely disappointed by the way employees are treated within the company. Our DTL, Bill Bess, has before called all the women in our store "drama Queens" to one of the male employees at the store. I find this a sexist and insenstive remark and was exrememly offended. Both our DTL and RVP have stalled on hiring a new store manager and have left our store with only 2 managers and few keyholders, of which I am one. Many of the responsibilities of a managing position are put on my shoulders, but I receive no extra pay for my extra work. I feel as though this company does not look out for the best interests of it's employees because it is not willing to put any extra money into it's stores. I hope that customers will take into account the company's policies when they are not given an answer they do not like. We are not allowed to do custom cuts, nor are we allowed to change a sale price so that you can use a coupon. Instead of considering those that work at the Jo-ann stores incompetent, you should look to the company for answers. Paula Caldwell 9/24/10 Kim at the JoAnn Fabric Store located at 5327 E. 41st Street, Tulsa, OK store called me a liar today when I was attempting to return some custom order fabric samples. I am very offended and hope that nobody else is treated that way. I am not perfect...I lost my receipt but I was not being dishonest. Jody J Jones PO Box 1241 Blue Springs, MO 64013 4/14/10 I was in the Independence, Mo store on Monday April 12,2010. While checking out by associate Caren, she said that I had a buy 2 get one free item, but she could not figure out which items it was. She finally said it was Blue Moon and I informed her that was part of the jewelry making items. She called back to that Dept. and asked the associate what was on sale. She gave me a name that I was unfamiliar with. I went ahead and paid for my items and Caren said" you can walk back there and check and see for yourself". I told her that I had just had a hip replacement 5 wks prior and did not want to do all that walking. I told Caren "good thing I was not your mystery shopper" as I used to do that part-time. She thanked me and said to go back to the back of the store amd check for myself. I informed Caren that I felt the associate that she called could have been asked to come to the front and look at my items and for her to inform me if what I had purchased was part of the buy 2 get one free. Then I left. I have worked with the public all my career and then some, and would not have treated a customer in that fashion. During all this, her line was backing up badly before she ever called another associate to come ring. Thank you. Sincerely, Jody J Jones Gloria E. 4/24/10 I was at your 2891 Taylor Road store in Reynoldsburg Ohio on April 24th @ 6:45pm. Your employees need to be a little more customer service friendly. It seems they are not in the business to help people. I was looking for some Serger Thread and asked an African American Lady at the cutting fabric counter if she could tell me where it was. With an unfriendly attitude she said it's over there. I looked and could not find the color I was looking for and went back and asked if she could find out if they had anymore in the back, didn't bother to scan and see if they had any. Without hesitation she said no they didn't have w/o even as much as a smile on her face and an annoyed look that she had to help someone. I immediately went down the aisle and found in a bin some serger thread and the color I needed. Had she taken the time she could have told me there was some more on another aisle. I think you need to call the Nordstrom store and ask them to teach your employees how to treat customers and how to assist them. Nordstrom has the best customer service store I have seen and you need to take lessons from them. I know your people probably don't make that much money, but there are plenty of people out there that are eager to have a job right now. Maybe you need to tell your employees if they don't like their jobs they need to go somewhere else. Thank you for listening. Claire Herz 4/28/10 I worked for Jo-ann Fabris for just over a year; I moved away, then the Oneida Nation took the land back...Our store was traditional. We had a fantastic manager, Ruthie, who taught us all what a team was; she was on her knees scrubbing the floor with us all the time. She NEVER expected an associate to do anything she was not willing to do herself. If we made a mistake, she was there with us. If the floors were being done, she stayed all night with the team and we had sort of a PJ party while we worked. I know a well run store, Jo-Anne is it. I'll admit there are problems, but I spent over $6,000 a year with them for more than 20 years BEFORE I worked there! Now, It's more. I donate fabric and quilts all over: teach Autistics and battered kids; disabled, etc. to quilt and serve the commmunity. Jo-Anne made that possible. I haunt other stores too, but my award winning quilts are made of Jo-Ann fabrics bought on sale. Our club, Liberty land explorers is becomming big business. We will employ People with disabilities and mental illness following The corporate model of Jo-Ann. These folks can only work part-time, but the job coaches will be full time. It's a Win Win for all. Susan Trager 5/5/10 I am a frequent shopper at all of the JoAnn Fabric stores in Columbus, Ohio. I was just at the Sawmill Road store to purchase immitation rhinestone trim last week. When I went to the cutting counter I asked the girl if she could give me a couple extra rhinestones. She stated to me no she would have to charge me for them. I am making doll skating outfits and the trim has to be exact. I said then just cut half of a yard. She handed the trim to me no smile on her face and no thank you have a nice day. I do a lot of shopping there and spend a lot of money. I think she could have done better than that. Sincerely, Susan Trager Rusela 5/6/10 I am a frequent shopper at JoAnn Fabric stores in Torrance, CA. On 5/1/10 I went to JoAnn Fabric store in Lakewood, CA (a new store)hoping they have more to offer. The cashier overcharged me 2x the amount of my purchased. On Sunday (5/2/10) I came to JoAnn Store in Hawthorne, CA by the Del Amo Mall thinking they can help me, instead I was advised to go back to Lakewood store. The store manager of JoAnn Fabric Store in Hawthorne gave me the list of all the store managers in District 12 and the DTL which I left a message hoping she will call me back ASAP. On 5/6/10, I called JoAnn fabric store in Lakewood and talked to Ashley and advised me to come back to the store so that they could assist me. When I came to the store Ashley is at lunch break. I talked to John which he claimed he is the store manager. I explained to him the situation and how inconvenient for a customer like me wasting my time, gas, and nothing is happening. I showed John (which he does not want to reveal his last name) the receipt of my purchased and my bank statement which JoAnn Fabric store overcharged me. He said there is nothing they can do in that Lakewood JoAnn store and I have to call the corporate office. My blood rushed to my brain I feel I am going to have another heart attack. I even suggested if he can call the corporate office or at least fax my receipt and my bank statement but he refused and said I have to do it myself. I was very, very, very upset. I screamed on top of my voice especially when he gave me a bad look. JoAnn Fabric store should not placed people like John in that position, There are millions of people who are jobless and look what kind of employee your company JoAnn Fabric Store that customers are dealing with. I went home very, very, very upset. What a waste of time, gas! I hope JoAnn Fabric Store will refund me for the overcharged. I hope JoAnn Fabric Store will listen! Thank you, Rusela Evelyn 5/24/10 On May 22, 2010 at 11:30 am, I was shopping at the Del amo store in Torrance, Ca. I spoke to a manager named Hilda, when I saw another customer run face first into a locked glass door. There were two locked entry doors and one door had a sign on it, stating that the doors were locked. The other door had nothing on it and since it was during business hours anyone could have just tried to walk into the store. Manager, Hilda, quite curtly, said "I put a sign on one door and I cannot be expected to put a sign on every door. People need to slow down and read the signs". She probably would have been even more aggravated if that customer would have gotten hurt. It is not a good idea to have employees who are not looking out for your corporations' and the customers' well being. Lorine 6/8/10 I was at your John R location in Madison Height MI today around 130 p.m. When I walked into the door I was hit in the face with a wave of hot air. The store was at least 10 degrees if not more than the outside tempure of 70 degrees. Everyone in the store was complaining how warm it was. I didn't finish the shopping I wanted to do as it was unbearable to even be inside. I mentioned the overly warm tempureture to one of the employees and was told this is how it has been and no one will do anything about it. I found it too uncomfrotable to shop for more than 5 minutes. Your poor employess are putting up with this for hours at a time. The cashier was drenched in sweat and was obviously very uncormfortable. If Joanns doesnt care about it customers and employees, I will take my business else where. And I will also make sure the word gets out if this situation is not corrected. TURN ON THE A/C !!!!! Sara Johnson 9/16/10 I was shopping in your Schererville, Indiana store, the girls are so unfriendly and are not helpful at all, they have attitudes that we should find everything ourselves, I will not shop their again, Pamela Graham 9/21/10 We love Joanns but traveling to San Antonio from north New Braunfels is just too far. Please consider leasing a building at Creekside in New Braunfels, we have a huge sewing group here and need you very much!!! New Braunfels Texas Kathy Isbell 9/9/10 I have a sewing/embroidery business and I purchase the majority of my fabric and supplies at JoAnn's and have for years. I've always been satisfied with the customer service at the two Tulsa stores until today. A couple months ago, I purchased two bolts (unopened so they didn't need to be cut) of a lightweight fusible interfacing, since they were out of the heavy weight and had been for some time. I had three orders to work on and thought the lightweight would work just as well. It didn't. Today, I took one unopened bolt of interfacing back to the JoAnn's where I purchased it. I didn't have my receipt, but thought since the bolt hadn't been opened, I could exchange it for the heavier fusible interfacing I needed. They finally had two full (unopened) bolts of the heavier fusible, which I was going to purchase. The clerk wouldn't make the exchange without my receipt. GOOD GRIEF! It says on the end how many yards are in the bolt (40 yds.) and the cost could be checked with a computer scan! And, I was buying TWO MORE BOLTS!! Also, it seems like every two weeks, my tax exempt status has to be redone because their computers have been re-worked. I'm really getting sick of JoAnn Fabric's. Lura Ann Lovestar 9/13/10 Lura Ann Lovestar and my sister Paulisa Winsong Wow I was so disappointed in Your new super store near Baybrook in Webster, Texas. My sister and I are both designers and I am also an interior designer as well. We use to be addicted your stores. Spending thousands of dollars a year or more on buying fabric from you. Then suddenly everything changed and we were so disappointed. Even a year ago I would have given you a 4 star or 5 star rating. What happened to ruin your stores. I don't even want to go into them anymore. The lighting in the superstore is unhealthy and noxious rays from electron toxins shoot through the store from the inferior lighting. YOu can't match fabrics, the lights make it hard to concentrate and give people headaches. Totally unpleasant experience. I heard everyone around me complaining. Everyone was stressed. I can't imagine going back to that store again. My regular store near my house is on Weslayan in Houston. Wow what happened? It is only set up now for quilters. The fabric choice was terrible. Boring and limited in so many ways. Well I don't want to go back to your stores anymore. A fun and creative shopping experience is gone now. Where will I go now? Somewhere else where some numbers person did not spoil a wonderful shopping environment. What a shame. I will be spending my $6000.00 plus dollars somewhere else this year. 9/2/10 i have enjoyed your reynoldsburg, ohio store for the most part. you sent me an email (i signed up to receive your emails)to sign up for a free sample of martha stewart magazine....so i did and submitted my address. a minute later, it printed me a bill for $15.00 + $4.95s/h. some free sample issue. i am so mad i am calling your home office tomorrow 9/3/10. i sure don't want to shop your store now...no matter how much i liked it in the past. i hate to be taken advantage of. mary r., suburb of columbus, ohio. Ruthie Jankowski 6/15/10 I am writing to ask you if the JoAnn Fabric store that closed on Larkin Ave. in Joliet, IL is going to be opening somewhere else (in the area) sometime soon. We have lost all of our fabric stores in the area. We were told that JoAnn Fabrics was going to reopen somewhere near the Louis Joliet Mall. Could you let me know if this is true! Ervin Cooper 6/17/10 I am the Asst. Mgr. for Spec's #68 in Corpus Christi, Texas. We have the store next door to your Jo Anns in Corpus Christi on South Padre Island Drive. We have purchased many items from your store and are delighted with your inventory. We do however have a problem with some of your personnel. Your store has a very large trash can directly in front of your front doors. It is Jammed full and is never emptied. Our problem with this is that the excess trash blows down our sidewalk in front of our store. Another problem is that your shopping baskets (6) today are never retrieved. We have retrieved them and put them back in your store on many occasions. The biggest problem is that when we talked with more than three employees (including managers), we get the same response that it's not their problem. I am sure that this is not Company policy for you. Gina Toures 6/17/10 I am writing in regards as a past employee of your Darien, IL store. Although I had only worked there for a little over a month, from the start it was a horrible job. I was told upon being hired that it was okay to leave the store (as I worked part time elsewhere) at 8:45 pm. The manager Kevin told me that this would be no problem and that he would just make sure that someone else was there with me to close the store. My husband also worked at night, and needed to leave at a certain time. We were also down to one car the main reason for working a second job was to raise money to get a second car. The other managers were never cooperative and would always tell me to ask someone else if I had any questions about anything. The "big grand opening" was only a few days away, October 16th, and I was never trained on the register because "I was never scheduled when the trainers were there." So I worked the first couple of nights during the grand opening on the fabric counter (since I could not work the register) and this didn't bother me until the point of my leaving time. My schedule was simple--I told Kevin I could work Monday through Friday three pm to 8:45 pm and that was fine with him until I had to leave earlier than all the rest of the staff. If it had been that much of a problem should he have really hired me? I was also scheduled off on a Thursday one week and when I showed up for work the next day, they told me that they were "going to write me up" for a "no call no show" I was appalled. This store and it's staff was not worth my time or effort. The last straw was when Kevin confronted me on my car situation in telling me that me leaving earlier than the rest of the staff was such a burden on him and that I should buy a car was my last nerve being hit. I thought that was just as unprofessional as it gets. He had no right to tell me how to spend my income, and they shouldn't have hired me based on my hours if they didn't seem they could handle them. I would just like to know what could be done about this situation because I was in need of a second job, but if I am to be treated like that, I will never stop into a Jo Ann fabrics store again. Barbara Atkins 6/25/10 You should close the store in the Adams Plaza in Riverside,CA. It is staffed with rude, stupid, unorganized people. I could not believe the experience I just had in that store! I have vowed never to set foot in it again, and I will spread the news. Joan 7/28/10 Hi - I was in the Torrance, Ca Joann's Sunday and found out we now have to pay a quarter to use the carts. This is because of carts being stolen. My mom is a senior(& as many other seniors) needs the cart to lean on to shop the store. When buying items she needs the cart to go to her car with the packages. In order to get your quarter back you have to return the cart to the store. So a person has to make a double trip to and from the store to use a cart for free. VERY BAD CUSTOMER SERVICE - NOT A GOOD IDEA. Too inconvient for the customer who is giving the store money when they go to the store. Do you really think if someone wants to steal a cart they won't pay 25 cents for a cart. REALLY needs rethinking, this will discourage the customers. Joan Stella 7/29/10 I have been a loyal shopper of Jo-Ann fabrics all my life. A daughter of a seamstress and Interior Decorator myself, I have been always been a customer. NOT ANYMORE! Upon a recent visit to your Ahwatukee Foothills location in Phoenix, I was told by a manager (CAT) that rain checks are not given out and weekly ads are not put out in this store because of it's "demographics". No need to put out the coupons (50% off coupon in ads), our store does too much volume. I went in to purchase a rotary cutter and they were out of the one on sale. She refused to give a rain check or offer a substitution on one of equal or less value. I left in disbelief of what I had just heard. I have lived in communities where the "demographics" are much better and still had the weekly ads availble to the customers. What is this manager thinking? Everyone is looking to save money. I left the store without making my $200 purchase and went directly accross the street to Hobby Lobby and purchased my things there. I will never step foot into a Joann Farics again. no more 7/29/10 For the most part I enjoyed shopping in the JoAnns store in Carson city, Until they hired an older man who knows nothing about fabric and talks down to his fellow workers whom know alot more about sewing and fabric. They need to lock this one in the back before he runs off all JoAnns good customers! He sure has alot to say that none of us want to hear! Sorry JoAnns my group once really liked coming into your store! Donna 8/4/10 90% of the time when I shop at the Cool Springs, Franklin, TN, store the employees are not helpful and give me the impression that I am inconveniencing them if I have a question about a product they might carry. Very poor customer service and I don't like shopping there. Pamela 8/9/10 Gosh, I thought it was just me,but I can see Iam not alone in my frustration with this store.Doing crafts is my way of relaxing; however, after a trip to JoAnn's thats hardly the case,today was no exception.Upon arriving home I discover yet again that some of my purchases are not in my bag,this and among other things through the years have now confirmed I need to take my business else where. Irene 8/9/10 I give 5 stars for the employees at your store on Fletcher Parkway and Navavo in El Cajon. As for Joann's store I would give a 0 for the a/c. It is an ongoing problem in the store for not being cool. At the cutting table there is one dinky fan for the employees. There are no other fans in sight. As much money as I spend there I can't understand why they can't afford to fix the a/c. Surely this company can do better than one fan and fix the a/c once and for all. It's intirely too hot in a place when one is dripping from the heat and has to leave and go either to Wal Mart to Yardage Town where it isn't hot. Your employees and customers are not being treated right. Just remember Joann's Fabrice is ZERO in El Cajon when it comes to making your store comfortable for shoppers. This is a continuing problem so fix it please. If your Corporata Office is in charge of the therostats then tell them San Diego Area is HOT. Ruth Allen 127 Bluegrass Vlg. Morgantown WV 26505 8/17/10 I HAVE READ MOST OF THE ABOVE AND MUST SAY THAT I AM COMMING FROM ANOTHER DIRECTION. I AM ASKING THAT YOU CONSIDER RE- OPENING ANOTHER, POSSIABLY SMALL STORE IN MORGANTOWN, THAT WOULD AT LEAST CARRY BASIC NEEDS AS IN NOTIONS, FABRIC, PAQTTERNS AND ETC. WE HAD ONE HERE AND IN THE BEGINING IT DID A FANTASTIC JOB. I KNOW THAT BECAUSE i WAS THE OPENING MANAGER AND LOVED EVERY MINUTE OF MY JOB. I WAS VERY PLEASED WHEN THE CREATIVE ARTS CENTER WOULD COME IN TO MAKE PURCHASES FOR A PLAY THAT HAPPENED ABOUT 4 TIMES A YEAR. tHERE ARE A COUPLE OF FAMILY OWNED PLACES HERE BUT NO SELECTION AND OUTRAGIOUS PRICES. I AM VERY FAMILIAR WITH YOUR SPECIAL ORDERS BECAUSE THAT WAS MOSTLY WHAT I DID FOR THE UNIVERSITY.WHEN WALMART CAME WITH A FABRIC DEPARTMENT I THINK IT HURT JOANN'S BECAUSE OF THEIR DETERMINATION TO UNDERSELL. THEY HAVE REMOVED ALL FABRIC FROM TWO STORES HERE. tHERE ARE SEVERAL SEAMSTRESS'S HERE INCLUDING MYSELF,WHO FIND IT NECESSARY TO TRAVEL OVER 60 MILES ROUND TRIP TO THE NEAREST JOANNS. Doesn't Deserve 1 star... 8/14/10 I have been a frequent shopper at Joanns in Madison Heights, Auburn Hills, and the Rochester store here in MI. Well after today, I will take my business as well as over 150 teachers to Michaels. This weekend is the teacher appreciation sale, so I decided to purchase some crafts for the upcoming school year. Well I walked up the cashier and first she would not even give me my discount because I had no school id. First off, the end of the school year our badges are collected and given back to us when we return for the next school year, so what was I supposed to show her? I gave her my rewards card as well as my license and she was still not satisfied. She then asked if I had a check stub with me, Ah...I am sorry but I do not carry check stubs with personal information around with me at all times. So then after a few minutes of that, she rang me up all ticked off and bothered. She then declined to give me the free tote, I had to ask for that and she said well I guess I will give you one. You guess? No, honey thats part of the sale and your job. So far, I was not happy and about to take my business elsewhere. But she had already rang me out and I was not about to deal with a return. I then told her I would never be back to this location again (Rochester store) and she said "that is fine." Sorry, but in retail, whether you hate your job or not, you do not ever say that to a paying customer. I then walk to my car, look at the receipt, and she only gave me 15% off instead of 20%. So with that and the other issues I have had with this company, their cliental just dropped severely. Not to mention the phone call that the manager received and she did not even want to handle the situation. So now, I have to go back to another Joanns just to get the price adjustment, and with all of this, I just may end up returning everything and going to Michaels. There is one in the same parking lot as the store in Madison Heights and that is where I as well as my coworkers will be shopping from now on. Great customer service JoAnns! You really know how to treat your guests. Kim Morris 8/16/10 5 stars to the women working at the Hamden, Ct store, -10 stars to corporate. They had a 1.99 sale on select cottons this past weekend. At 9am, opening, one woman came in and bought out the store. I mean, 300 yards. So all day Sunday, and probably on to today, the women working there have to explain why there is no fabric left. -10 stars to corporate who have no sympathy for the customers who wanted some of that fabric, -10 stars for the decision to not limit purchases as they do at every other kind of store, 5 yards per print would be very do-able. -10 stars for corporate customer "service" for instead of being sympathetic to my and other's plight, dismissed it with a "we have to get rid of the fabric" response to my call. I will no longer shop at Joann fabrics, and I have been a very good customer. Linda Graves 8/16/10 This phone number 330-656-2600 has been disconnnected what good is a bad phone number I thought you may be in business to sell products not to make asking a guestion take over an hour to find a phone number just to find out it does not work and no listing in any local phone books your coustomer service 1800-525-4951 took 30 minunte to answer than they hung up. Thank you so much for no help!!!!!! Connie Breuer 8/5/10 I am so disappointed with Jo-Ann Fabrics. There were three VERY active, busy stores in my area. Livonia Mall, Downtown Farmington, and Westland. I frequented all of them so often I almost lived there. Now all of them are gone. I have come across so many people who are a disgruntled about losing our stores as I am. There are so many nice, large, empty buildings in these three areas and so many of us NEED a Jo_Ann Fabrics back. PLEASE, PLEASE, PLEASE put one back in any of these areas. The Novi store is the closest to me now, and it is very nice, but I don't drive expressways so I seldom get to go there. I am an avid sewer with 20 grandchildren and ALWAYS lots of sewing to do. I, as well as many more people I know, NEED this. I know there would be enough business for it. Faye 8/6/10 On July 2nd I placed a "Special Order" for 20 yards of drapery fabric, using a 60% coupon. I had to pay in full at that time which was close to $400.00. I was told to expect it in 10-14 days. So on the 14th (July 16th) called to see if it was in. The clerk asked when I had ordered it and went on to say that the "20-14" days meant business days so I should not expect it for a few more days. She did NOT check on the order. So on July 22nd (the 15th "business" day)I called. The person that answered the phone said the person that needed to check on it as at the cash register and would call me back "in just a minute". I waited an hour and called again........the rude person that answered the phone this time said they were busy and I demanded that they find out what the problem was. After being on hold for about 5 minutes she informed me that the fabric was on back order and wouldn't be in until September. Nobody had bothered to call me and tell me this.......for three weeks. The next day (July 23rd) I canceled the order with the manager of the store and was informed that the refund would have to come from the Corporate office and it could take 2 weeks. I called Corporate today and was told the check was cut on the 3rd and mailed on the 4th. They have had my money for over a month and who knows when I would ever have heard from them if I hadn't made 3 phone calls. In the meantime I found the same fabric from an on-line store for just a few pennies more per yard than Jo-Ann was charging with a 60% off coupon. And the shipping was 25% less than Jo-Ann was charging !! AND this store will NOT charge my credit card until the fabric actually ships to me. And I should have it by the end of August, not the middle or later of September. Needless to say I will no longer ever do business with Jo-Ann's. Hobby Lobby is just down the street, along with Hancock's, Michael's, Calico Corners, and a number of quilt shops I'm tired of the lack of customer service and rude, non-caring employees. So, I say to everybody, boycott any business establishment that does not know how to treat their customers. And shopping on-line is a very pleasant experience. Try it. Linda Douglass 7/26/10 On July 21 I was in the Brighton, Mi. store and the cashier forgot to give me my change back. When I got to my car I noticed I didn't get my change back. I went in the store and told them. They needed to count the drawer and no one knew how to do this. They said they would call me the next day which they did and to come in and get my $14.00. I went in a couple of days later and waited at least 1\2 hour and no one knew where it went. Today I called the store and asked for the manager. She wasn't there and they said she would call back. She never did. I'm upset that they would treat a customer like this. Jewel Brock 7/14/10 I was recently at the Jo-Ann Fabrics Store in Florence, KY at which I frequently shop. I needed 16 yards of netting for pew bows. I was told by the associate and the manager that they could not cut my fabric in 2 yard increments. The manager told me that they would give me 16 yards that I could cut myself. She asked if I had a measuring stick. I told her that I did, but that I did not have a 2 yard table nor a cutting guide to properly cut the netting. She finally told me that she could "make a deal with me." The deal was that the associate had other customers which she was cutting my fabric and that I would wait while she waited on the other customers. After I retired, I worked part-time for two different fabric stores. I do not see the difference in cutting 2 yards of fabric for one customer or 2 yards of fabric for eight customers. I believe Jo-Ann Fabrics has lost sight of how to treat a customer. Janice Boyd 7/16/10 Prior to yesterday your rating would have been a 5+, however I visited your "revamped" Winchester, VA store, what a dissapointment. Jo-Ann Fabrics has been my favorite store for many years, I even worked in the Winchester Store mid to late nineties (what a fun job); however back to my current experience, upon walking into the store the new arrangement is extremely visible, your vision of the store is blocked by the new shelving, you walk to the cutting area and your view of the only entrance into the store is completely blocked by same shelving. If I suffered from claustrophobia I would have immediately left the establishment. There will be no more shopping after dark; the security is comprimised; I truly fear for those few (2) employees on duty at the time. OK so for a while the rearrangement will be a "scavanger hunt" however once a customer becomes familiar with it there will be no more just looking around to see what is in stock; I will have a short list of items I need; pick them up and exit the store as soon as possible. I observed that while 1 lonely employee was cutting fabric and answering questions for customers the other one at the register was having to deal with an extremely long line of not so patient customers; fortunately the telephone did not ring which required one of them to leave paying customers to answer a question - however, this is going to happen more often because women are going to turned off by your new arrangements. Shame on you! dar Parks 7/18/10 I was in your store at Appleton Wi. On July 18,2010. In your ad you advertised all beads and findings 40% off. The add showed beads that were strung, in packages and pendants. On the front page for all to see. At the checkout the checker told me the strung beads were excluded, the pendants were excluded. I asked to see the manager to show her the signs in the bead department. The signs were in front of all the beads. On sale or not. Why would you put signs in front of merchandise that wasn't on sale. Very frustrating. Both the clerk and the manager were rude and unapologetic. It felt to me that the store was trying to get you to buy the merchandise with false advertising. I will do my bead shopping on line from China. Try to by here in the states and thats what happens. Susan Long 7/21/10 I selected my fabric, but when it was rolled out on the counter, I found some large dark spots, a misprint, measuring 3 1/4" x 1 1/2" along the edge of the fabric. I mentioned it to the lady who was cutting the fabric, and told her I did want the fabric but didn't want to pay for extra fabric to allow for the flaws. She said she would not be able to do anything, and went to get the manager on duty. The manager looked at the very obvious flaws, and informed me that they were in the salvage. The fabric was on sale, 30% off. I asked if I could use the 40% cupon in place of the sale price, and she said no, it was on sale. Too bad good customer realations are out of vouge. For less than two dollars she could have made a customer happy. As it is, I am more than willing to share this online and remind myself why I haven't been in your store for years. I would also like to note that the store was dirty and looked very messy. I was in your Hookett, NH store July 21, 2010 at approximatly 11:30, and the manager's name was Jen. I managed a fabric store in the '80's. We loved our customers and made sure that even the most difficult customers left our store feeling satisfied. As a results, our sales increased every single quarter. It's just good business. The fabric I purchased was flawed. I was not asking for the moon. Yes, they got the sale, but it will be the last from me. still there 7/22/10 Please.... check into your Carson City, Nevada store. There is a new loud mouth manager that is an embarrassment to all of those around him, with his lack of knowledge and loud unprofessional behavior you really need to hide him in the back or put a gag on him. I will not come into the store if I know he will be there! you should be ashamed in allowing this type of behavior in a once respectable place to buy all my sewing goods! Ruth-Anne 7/23/10 Dear Joann Fabrics Corporate Office, I am hoping that you have someone who actually reads these posts! Today I visited your 12313 Poway Drive, Poway California JoAnn Fabric store and I want to tell you that I encountered a delightful lady named Gina there today. Gina helped me with a slightly unusual method of payment, as I wanted to use up the balances on some reward cards before they expired. She was patient and graceful during the whole complicated transaction. I realized that using 3 methods of payment for one transaction wasn't something done on a daily basis so I called ahead to make sure it could be done. The knowledgable manager whom I talked to on the phone assured me what I desired to do could be done. ( I wish I would have asked her name too!) Please know that great customer service is very appreciated and I feel that I received just that today in your Poway store. Thank you Ladies! Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12     Write A Review For Jo-Ann Fabrics Corporate Headquarters Note: This is not to be used to contact Jo-Ann Fabrics Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Jo-Ann Fabrics. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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