380 Reviews For Jo-Ann Fabrics Headquarters & Corporate Office

Horrible, horrible...

Jo Ann's had a grand opening in my town just this morning. They had a dollar bin but then when i got to the check-out, they said one item in the dollar bin scanned at $4.19 and the other one did not return a price. It took them forever to find out the price but by the time, I was forced out of line and told I would have to get back in line if I wanted the item; although by now, the line had grown to about 80 people! People were excited about Jo Ann's coming town...but now...not so much...

One of a Kind

I Special Ordered some Fabric from the store in my Area, and had a very a Bad Experience. Not only were they Rude but later did not even try to lift a finger to get my Fabric.. I had to call Corp. to complain and ask for Assistance in getting my Fabric. They gave me MARCY's phone number in Cliffton, N.Y. This Sweet Lady went the Extra Mile making phone calls. She transferred the Fabric to the store in my area.. She worked really hard for someone who wasn't even her customer. She is Someone anyone would be PROUD to have them work for them.

The store in Lynchburg Virginia sucks. I went there to get fabric and the management ends up treating you like u r going to steal something cause they follow you around the store. Plus the manager there is so damm dum all she does is set in the back in her office and does nothing. I hope they shut the virginia store down r fire the management.

Poor customer service

Store # 2095 Riverside California has very poor customer service. I'm in there all the time. They have one person working check out with 22 people in lline over 30 minutes in line it's just wrong! They the manager always blames headquarters for the issues. Just finding someone to get something down is rediculis. I also just got a special just for you cupon on the 14th on August and was out of town. So today I went to use it after spending 30 min in line they said it expired yesterday and they can't take it but was willing to take a competitors expired cupon. It looks like Hobby lobby will now get my business.

getting looked over for a managers job

I'm a very hard worker and have been with the company almost 10 years and have got looked over a few times for a management job and i at least deserve a chance to see if i can do it and come in on my days off to work and pick up other peoples shifts when they needed them covered.


The store at Ridgmar Mall in Texas is too bloody hot. The poor staff there is sweating and a pregnant lady today nearly passed out. I don't like sweating when i shop and i go 2 to 3 times a week. If it is not fixed i won't be back

I'm surprised and disgusted at how some of the management at the location I work at. I am six months pregnant and they refuse to comply with my doctors note and continue to try to force me to climb ladders, carry very heavy carts of boxes and do everything the doctors note says I can not do! Apparently the safety of the employees does not matter to management.

Santa Maria store

I have always been a happy customer at Joann fabrics until tonite. I left the store very dissapointed when I wasn't able to return an item I purchased not that long ago. BEWARE customers!!! I asked for a store credit vs money back since I am a loyal customer who would have been back but the answer was no and the manager didn't even bother to show his or her face... How professional!

Your store in Sanford Florida is being managed by a complete idiot. She does not know how to schedule her employees, has no appreciation for customers or for good work by employees and belittles them in public . People are afraid to complain because she is vindictive and they are in fear of losing their jobs. Shame on you!

cleaning lady

I am sale associate and my manager told me sweep the whole store floor, they don't even have cleaning lady. Very cheap company

Cleaner entry

Visited Minnetonka Mn store just before Easter, THE ENTRY WAY WAS FILTHY. realize wind may blow in leaves but the glass doors and floor were very unappealing. Staff seemed tp be over-worked and short staffed for the extra holiday season work.

great customer service

The store in Morgan Hill, Ca has it together. I think I live there as much as I do at home due to a business I started. They are helpful, friendly and know their stuff. I appreciate them so much.


WOW I thought my two incidents in fort walton beach with bad customer service and lazy employees were isolated to that store. Yikes, I will shop the small mom and pop stores in our area instead!


if you need to make a living don,t apply at jo anns my daughter works there and and can,t get enough hours to even live in poverty if they call you in they cut hours so you can only get like 20 hours and they won,t work with her so she can get a second job like the politions always say they are a joke they should be ashmed of themselves


The Customer Service is a failure here. They sound like they "script" every answer and ultimately do nothing to resolve the problem. I was given the attitude that they can afford to "blow off' potential customers. Website is a fail too since you have to call Customer Service to verify everything on the website any way. Chasing your own tail or calling a government agency comes to mind here.

Need to be paid a fair wage

I think the president of this company needs to go on undercover boss tv show to see just how hard the part time employees work and how little this company pays for their services. If it wasn't for them this president would not have a company. And many times the great employees must quit because they can't pay their own bills working for this company. And the instructors work below minimum wage, why because that how the company makes them sign the contract, and makes them do demos for free. Who can work for free.......

So unsatisfied

I have been to Joann stores here in Wisconsin and the people working there have no knowledge of the items they sell and they are not friendly whatsoever. I recently purchased items on a gift card online and the items were canceled and no credit was given. I also purchased other items on the same gift card that were being shipped to me. When I called to get a credit for canceled items I was told my gift card was invalid. How can this be? Their customer service rep was so rude and disrespectful I could not even believe what I was hearing. I am sad to say I will have to shop elsewhere in the future. If this is how they handle their customers I feel sorry for the employees that work for this company. I as a customer and am very unsatisfied with the quality of the employees that this company offers. Too bad for them because someone else will get all my purchases in the future!!


Joann Fabrics Managers Treat there employees very disrespectfully, telling there workers to hurry up with there customers, and not helping out. they are very unorganized and very slow and dont have enough employees to cover shifts and they put blame on the workers when its the managers fault. i wouldn't recommend working in such a horrable enviroment


I have never dealt with a "major" company so poorly run. The customer service agents on the phone line are unknowledgeable and rude. The supervisors are always busy and never return calls. Emails are not returned. I cancelled an order on Monday and it was shipped any way. I was hung up on by a CS phone rep. I will NEVER shop here again. Michael's has the most amazing customer service and better quality products. I don't know why I strayed.

Online Order

I place an order on the 9th, the order has not been filled, 3 days later. If you don't have the items ordered send what you have instead of sending a debit for the full amount then setting on the order. Customer Service is pitiful. Automatic response to emails, and if you call and get a person they are rude. JO-Ann's Fabrics Corporate officers need to visit their online store and see how they are conducting business. I have placed my last order online, I would rather drive 40 miles to the nearest Hancock's where people smile and take care of their customers.

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