Jo-Ann Fabrics Corporate Office & Headquarters

Im a current employee of JoAnns i saw all the complaints most of the customers are right. I have one co worker who likes to boss some of the employees around and also the minute the store closes she goes to the break room and sits down doesnt help clean up plus she is always on her phone during business hours and i informed one manager and she doesnt seem to care

Purchased material for a quit for my granddaughters. Finished the first quit start on the second one - noticed a defect in the material - it was last month - thru receipt out - on your return policy - it does not say no fabric return with a receipt - they knew that I purchased it at their store - but would not let me exchange. Don't buy from Jo Ann Fabric - they get defected material and hope you don't see it . So you have to repurchase the material.

Joann fabric has lost me as a customer and I will pass along the insanity I have been through with them to everyone I can tell. I went to make a purchase and the transaction was not completed. I was writing a check and the money was removed from my account without my authorization or knowledge. The transaction was on 4/30/2013 and the money has still not been returned to my account. I tried to call the corporate office and they would not connect me to someone in upper management. They were supposed to send a measly $15 gift card that also has not arrived. This company stinks and are dishonest, one after the other. Good riddance.

I was in line at the cutting table for 35 minutes. When I was finally waited on to get my fabric measured and cut I was surprised to find out my material did not qualify for coupon discount. I pointed out to the sales (and now to you) that the bolt was marked $8.00 and the Red Tag price was $8.00 making therefore the price has not been reduced or fabric clearance. I spoke with the manager and he explained that from time to time they receive fabric from the warehouse and it comes in this way. To me, if something is Red Tag they by God the fabric should be a different price especially if it is a discountinued fabric. Can someone please explain how a regular price item that has a Red Tag sticker on it does not qualify for coupon purchase. How do I know that the person marking the bolt did not make a mistake? I expect a response back from either this survey or from the corporate office.

Your San Jose,CA, store at 4950 Almaden Expwy #10, 95118, has about 3-4carts for the customers. Homeless people who live down the valley/creek right behind the store continuously remove the carts. Management is just as frustrated as are the customers. Corporate office needs to FIX this problem. Thank You.

First off, to even enter the store you have to pass employees who are smoking in their uniforms... Yuck!! Then as I was shopping I had to endure listening to one of the employees speaking very negatively and very poorly of a customer who had apparently just been in the store and was sharing too much of her personal life about working with sequins to this employee. When I asked who the manager was I was informed that Leah (the employee in reference) was in fact one of the managers! If she doesn't want to discuss working on crafty projects once in awhile with customers she should find a job where she feels more satisfied with the customer conversation. And these employees wonder why this store is closing!!

I used to go to the Lindbergh location all the time that is until i heard of the new store opening in deer creek i when i went i was greeted by a wonderful employee i am very sure her name was amanda i mean i couldnt forget the customer service i recieved from this young lady she was the first person to speak and to make sure i was taken care of after seeing a number of employees some even managers and im not one to ease drop but as Im using the ladies room i overheard two employees speaking on another employees behalf i walk out and they are MANAGERS talking about firing two employees for personal reasons while the company will probably suffer for losing a hard worker (i would know because o went there on a daily basis)from it's sad because i have not seen that sweet smile since then i asked someone who worked there and she let me kno that she doesn't work there anymore i will no longer go to the deer creek location anymore for these reasons and many more makes me think all jo anns are sketchy

First I have to apologize for running into the store 15 minutes before it closing with unsure game plan. However, I don't care if it's 10am or 9pm a sales associates must always be pleasant and somewhat cheerful and always I mean always willing to help. These ladies had the biggest pusses on their face. Not one smile, no thank you for shopping at JoAnn's. Nothing. This store needs to hire people with a sense of pride not sour pusses.

First I would like to say how great all of my previous visits were and how professional and pleasant the staff always is. However, last night I had a less than satisfactory interaction with the cashier at the Greensburg PA store, Debbie. She started out somewhat pleasant, but then everything just went bad. She totaled up my purchases and it came to a little less than $50.00, to which she advised me I needed only $1.29 to qualify for a 25% off coupon. I then told her I had a 50% of a regular priced item, and since so much of my purchase were sale items, I wasn't sure it was worth while to use it now or another visit. I was trying to look on the screen to see if any of my regular priced merchandise was worth using the coupon on when she snatched it out of my hand and scanned it! She then said in a very sarcastic snotty voice that I now needed $2.50 to get my discount card and proceeded to tear my coupon in half! I said "wait a minute, I don't want to use it now, please put it the way it was". She said she couldn't do that because she had already scanned it. Now, you and I both know you can void the transaction and start over again. I only had 13 items in one small bag, so it wouldn't be a big deal, but she told me no. She told me she would hold my merchandise while I found the $2.50 I needed. I was exasperated at this point. I ran back and grabbed a couple spools of thread. I waited for her to finish with the customer she took while waiting for me. She added the tread to the total, all the while conversing with everybody around us except me. She told me my total then ignored me. I asked her where to slide my card and it was clear she was irritated that I interrupted her conversation with another employee. She didn't look at me just pointed to the end of the counter. I asked if it was ok to slide my card and she completely ignored me. I waited, then figured I'd just slide it and did, and nothing happened. I tried to tell her there was a problem, and she wouldn't listen to me, just continued to talk to the other employee. I then had it. I just stood there with my arms folded until I had her attention. It took a while. I told her it wouldn't work, she cleared it and then called the next customer forward and I wasn't even finished! I was unfamiliar with the machine and the prompts weren't coming up, and she refused to help me, just stood there glaring at me because I was holding up her next transaction. I was finally finished and I told her I was grateful for all of her help, and she knew I was being sarcastic and just glared at me again. Now, I'm a designer and am commissioned to make dresses and gowns for special occasions and spend a great deal of money in this store and have ALWAYS been treated with respect until I encountered Debbie. I will continue to shop at this location, but I do want to point out an employee who doesn't provide the same beautiful customer service I am used to at your store. Please speak with Debbie and give her a talk about professionalism in dealing with your clients.

I have Been shopping With jo-Anns for some time now Will not be back or tell a friend to shop there reason is why if one of your stores does not have the material you are advertising and they tell you they can get it from there other store no probelm why do I have to pay shipping charges for you to ship it from your one store to the other total rip off you do not take care off your customers and you now have lost a 200.00 order because you wont wave the ship charges from one store that is 25 miles to the other store that needs it well maybe 200.00 isn't a lot for you but I've heard other customers not happy about the same thing bad business to bad for Jo-Ann's especially in these times.

I will no longer shop at Jo-Ann fabrics as I have grown tired of the lack of customer service, luckily I have better options here in town and will not spend my money at this corporation as they do not value my business.

I had a health event 3 years ago that left me disabled and wheelchair ridden. Your stores do NOT have handicap electric doors for easy access and NO electric carts for shopping once inside. Have you heard of the federal disabilities act? How do you expect disabled people to shop in your stores? PLEASE at the very least install the electric doors!

Since your policy began filming your fabric cutters with the warming not to give us one thread of extra fabric, and not to "waste" even one thread AND not ever to tear along the straight of grain, suddenly my fabric pieces are crookeder and crookeder. They look like a pair of rhombuses attached at the middle, and I waste sometimes HALF of what I buy trying to get the pieces on the straight of grain. I HATE that your cutters are always looking over their shoulders at the cameras and fiddling with the fabric to cut me a crappy, crooked piece. What happened to understanding that being able to USE what you BUY just might be important to the customer?

In Scottsdalle, AZ, there was a an amazing store. JoAnn lost the lease, didn't relocate and didn't keep some of the best people ever! In home decor and fabric, a woman named Fran was great. She knew everything about everything! She was kind, knowledgable and freindly - always! She was not placed in another store! People like her made joAnn fun and exciting to shop because she was always helpful and always smiling. Poor business practices and very poor business judgement on JoAnn. Bankrutcy is in Joann's future.

Special order had oil stains. Had to reorder. Taking a long tome to get it. Now the manager won't tell me when they ordered it she won't take my calls. I have my own sewing business and I will be telling my customers to order material from our hobby lobby store. I will not do any business with this store again. Rude help. And when the manager won't take my calls shows me they aren't interested in making the customer happy. This. Store is in pueblo Colorado

I've been to many Jo-Ann fabric stores and very seldom do I encounter a pleasant employee at the cutting counter. However a woman at Jo-Ann's is in peering plaza. She w.as rude, and unpleasant. I was treated in an unpleasant manner and she insinuated that I copied my coupons. She also walked my fabric to the front counter yet no one else's were. And when I o

I can't really give a review because It's still shocking at what the clerk said to me when I asked for the manager. "She's pregnant, so she might be a little moody when you ask her questions." I also can't rate it properly because of shock!

I bought some lavender garland for the bathroom but at $9 a piece it was getting expensive. I kept checking back to see if it would go on a better sale but then they just were not in the store. I brought in my UPC from the item and was told they no longer sell this item. Now I have to start all over in the bathroom and chuck or craigslist the original garland. Could you imaginie if Sherwin Williams stopped carrying a certain paint after just 1 year?! I will NEVER. EVER. Shop Joanns again. They scam you with the %50 coupon you can't use cause everything is already on sale for the %25 off. Who buys stuff at regular price?

JoAnn's has the worst checkout system I have ever been through. Sometimes 30 people in line and 2 lousy checkers. I used to love the store but not since they have changed the layout and the way people are treated it is not a store I would ever recommend to anyone. The fabrics are also not very good quality. I quit buying fabric there years ago.

The Jo Ann Fabric Store in Mentor was redone about 2 years ago. I was JUST now starting to find my way around it and now , AGAIN it is under reconstruction. As a steady customer for many years, I am completely frustrated ! Also the yudo silk screening kit has been discontinued along with the supplies for it. Now as a customer I am being forced to buy more and more supplies on line.