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J C Penney Corporation, Inc Corporate Office | Headquarters
6501 Legacy Dr. Plano, TX 75024
(972)431-1000
Reviews For J C Penney Corporation, Inc Corporate Office
Sick of the mess at JCP  | 5/23/12 |
Ron Johnson,
Pushing your Ellen ad was disheartening.
I do believe the Founder was a man of God.
I bet he is turning over in the grave over your Golden rule garbage.
To hear of your income, while bankrupting the Co is right in line with the rest of the-
Take what you can hell with the outcome mentality in the world today!
My wish is that YOU never feel inner peace, while pushing standards that are not in the best interest of People with families.
You are obviously Confused!
What is done in darkness will be brought to the light- reap it. |
| annonymous from ohio | 5/23/12 |
I was deeply saddened to hear about the decisions of the new president of JC Penney.
Evidently, saving money doesn't go along with good customer service. Upon going in a local Penneys in Columbus, Ohio, I was told that the credit department no longer exists and in the near future Penneys is moving toward self check-out. No more help when trying on men's suits or searching for an item one may want. Since the corporate officers at JC Penney's choose to treat their customers like robots I will no longer be shopping there and will be advising my friends and family to do the same. It is indeed a sad time for a company which was founded on good customer service and family values!! There are many other good merchants, like Macys, who are continuing to offer and emphasize customer service. |
 | 5/23/12 |
| I worked for that store for 7 years and was laid off because my position was eliminated. In one year they fired (let go) seven supervisors. Four in one day! They let go of good hardworking loyal employees and force the few remaining to do triple the workload without increasing their pay. Customers were always frustrated with us for the lack of help without understanding how truly overwhelmed the few employees working there were. They scrap by with the absolute least amount of staff they can and expect someone making minimum wage or barely above to carry a workload that should be shared by two or three times the staff. Golden rule my behind. Treat others as you would want to be treated - the CEO is treating his customers and employees badly. Is that following the golden rule? |
| Kathy Fleming | 5/8/12 |
I am so happy that so many people feel the way I do. Please go back to flyers and incentive coupons. Your 'everyday ' prices are the normal prices. No sales there!!!!
I haven't shopped in your store since Christmas. I, too, am looking forward to the Macy's sales. Also, I hate to say it, Kohl's........ If you don't give your consumers what THEY WANT, you WILL go out of business. Sears went downhill when they merged with K-Mart and that's the quality they have. You are headed in that direction.
I had to give you 1 star because there wasn't anything lower. Too bad; so sad. |
| Slave Drive | 5/8/12 |
I READ that the CEO from JCP "earned" 56.000.000.- / Fiftysix-Millions Dollars in 1 Year which is more then 1 Million Dollars EACH WEEK!
I HEARD that most of the employees work for $8.-/hour and a small commission.
I KNOW that JCP took them now the commission! What's a nasty use of employees they work their ball off for this shabbily company.
I GUESS JCP will close their doors pretty soon, after the CEO and some so called "Managers" have taken some more Millions. |
| Mike Williams kerrville tx come find me Ron Johnson | 5/8/12 |
| I just want to say I am calling out mr. Ronald B Johnson man to man and IF he is man enough tell me to my face as to why his new direction involves laying off employees and cutting the pay of the stylists in the salon by a THIRD!!! Ronald B Johnson step on up boy! |
| Tracy Blanton | 5/8/12 |
I recently wrote your company the following message: I am so sorry to see your anti-family ad. By destroying the family, you are aiding in the destruction of this country. The family is the backbone of America. You have lost my business as a customer.
Here is the answer I received: As a company founded on “The Golden Rule” we consider it our top priority to treat everyone Fair and Square.
Thank you for sharing your feedback.
Chris.
Customer Care Representative
Corporate Customer Care
My response:
Dear Chris:
I am amazed at your lack of professionalism and your reply that shows a lack of knowledge of the "Golden Rule" while ignoring the real issue. The Golden Rule states "One should treat others as one would like others to treat oneself;" you state that it is treating everyone "Fair and Square." Is promoting lesbianism and an anti-family approach treating everyone "fair and square"? I really do not see the correlation. Why not use a rapist or a prostitute in your advertisement so that everyone is treated "fair and square"?
Using your company and advertisements to push an agenda that is destructive to the foundation of this country--the family--is wrong. I do not hate lesbians--they certainly have the right to choose whatever lifestyle they want. However, I also have the freedom to choose who I will do business with, and it will not be a company that promotes something that is against America.
Sincerely,
Tracy Blanton
Ronald Reagan: “The family has always been the cornerstone of American society. Our families nurture, preserve, and pass on to each succeeding generation the values we share and cherish, values that are the foundation of our freedoms.” |
JCP Stylist  | 5/8/12 |
Last week was so very sad... so many hard working people lost their jobs.. now the store is under staffed. Hours are being cut... pay is being cut... everyone is afraid they might be next to be let go. The dress code for the associates needs to improve.... people should know who works for JCP... need more people working the floor.
The salon needs a make over. Our team works hard and we should be rewarded.. We are cosmetologists.. we are artists... we like working on com. The harder we work... the more money we make.
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| fair and square | 5/9/12 |
| JCP is doing a good job on their tv commercials....very appealing and they do make people want to go in and check it out, unfortunate what is not appealing is that so many people have lost their jobs. They first gave early retirement packages to their soon to be senior citizens and as people relaxed a little they went on and let many of them go...But it was "fair and square" because not only did regular employees lose their jobs but also managers and supervisors. Now stores are more likely to be looking for potential candidates who want to be part of the new era of leaders and specialist of JCP. |
| john | 5/9/12 |
| Jcpenny is on an all out attack to get rid of all their longtime employees, Managers claim they are not hiring but today a new ad piped up. The salon employees were always paid commission and that has now changed. It is my view that Ron Johnson is not good for JCPenneys. While he lines his pockets with a large salary, he cuts jobs, salaries, and benefits of the very people that helped build penneys buisness. To destroy someones livelyhood without any regard for them is wrong. Ron Johnson needs to go, since he has taken over he has lost money for jcpenney and he is making the employees pay for it, let him go into his pocket and pay for the damage he has done. |
| Anonymous | 5/9/12 |
| I am currently employed at a JCP store and I am feeling the disrespect from this company. I have also worked at Macy's in the past and even though the hours for Macy's employees were terrible at times too at least I could see the future ahead of me and had some type of control. Last week most of the managers were laid off out of nowhere and they have cut our hours down to one 4 hour shift a week if were lucky for part timers. I see a dismissal in my future (probably in the next 3 weeks) and I was recently hired to our store along with 20 others that were hired in the past year. Why did they hire so many when they planned on firing them a couple of months later? Full-time employees are getting part time hours and part-time employees are getting little to no hours. Many of my coworkers say they cannot feed their kids and pay the bills with their jobs with JCP. Many of them happen also to be single mothers. I've seen employees that have put in over 28 years of service being laid off. One employee was laid off just before her retirement with the company. How in the world is this legal? Someone puts their heart and soul into a company and then at a very old age they decide to let you go without benefits of retirement which was only a couple of weeks away? Extremely offensive. The CEO has messed up priorities and when it comes down to it the employee is merely a toy to be played with and then discarded. As for the advertising I agree with the many that have commented that I don't believe it to be effective. Also, whenever a customer approaches me to do a search for an item I know already in my head that there is a 65% chance that we don't have it for them. I hate to constantly look like a bad employee because JCP never has enough stock of its products. How are we suppose to have pride in our work and with helping customers when we can't really satisfy the customer? At Macy's I felt very good about myself as a sales person because for the most part I knew I could find what they were looking for. I support GLBT lifestyles so I have to disagree with the people that commented that having a mother duo in the Mother's Day ad was inappropriate. There are many people in this country that are still unable to accept that our society doesn't merely consist of mostly nuclear families. I honestly feel like we should be focusing on the job losses and the quality and price of products over the GLBT spokesperson/ads component because at the end of the day its about the people that shop and work at JCP and I think those points of discussion are much more important to address. |
| joe smith | 5/9/12 |
So jcp no longer pays commission to its hairstylists, Mr Johnson understands nothing about the hair industry. The very people who's experience is responsiable for the buisness that the salons do are now in question. Mr Johnson did you really think this out or do you just look at the bottom line? This is how the beauty industry works, you get what you pay for, 7.65 for a new stylist is exactly what you are hiring and forcing out all the talent. You will only realize your mistake after you kill all the salon buisness. Get someone who is well versed in this industry and ask them before you shoot yourself in the foot and loose all the talent you have in your salons
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| Vicki | 5/10/12 |
| I just watched the NBC news story with Brian Williams that said JC Penney will be featuring homosexual & lesbian couples in their catalogs. Due to this poor marketing decision, I have closed my JCP credit card account and will no longer shop in your stores. You have chosen to listen to the loud voices of a VERY SMALL percentage of the population who do not represent traditional families and values. Therefore, I hope you hear from many heterosexual couples who will make their voices heard by negatively impacting your sales numbers! |
| j c p employee | 5/10/12 |
| this big change-fair and square-for who????!!!!!some of the brown noseing managers that got got left on,thats who. i to employee for 7+ yrs. gave my all to this company,missing family events because i wanted to show them how loyal and dedicated i was to this co.And for that i get a whole 3 daz a month schedualed? Believe me if i could put ur rating any lower (-50)i would!!!!!THEY REALLY NEED TO TAKE A GOOD LOOK AT WHAT REALLY NEEDS TO BE DONE, INSTEAD OF TRYING TO BE LIKE EVERYBODY ELSE!!!!!!!!!!!!!!!!!!! |
| Richard Logan | 5/11/12 |
| We purchased a living room set in Feb. 2011 and had nothing but trouble with it. In April 2012, the set was picked up and we were told that we would receive a refund withing 72 hours. We waited for several days and then started calling to inquire where our refund was. We were told it was electronically transmitted to our bank. When sevearl more days passed, we contacted our bank and found the refund was not there. After seveal more calls to JC Penneys we were told that the refund was not accepted by our bank and a "hard check" for the refund was sent to us from Salt Lake City, Utah. After two more weeks without a refund we started calling JC Penneys again. We were told that the refund was sent to the bank and we explained that we were told the refund was sent in the form of a check to us, which it evidentally was not. Now we are told that the check was comming out of Texas, however we have been told so many different things we do not know who to believe. All we are trying to do is get a refund on furnitre which was defective. I cannot believe how much trouble and how many hours we have spent on the phone trying to resolve this matter. I will never shop at JC Penneys aging and will tell everyone what kind of problemw we have encountered. This is not like brain surgery or building a rocket to Mars. Simply trying to get a refund. $2,500 may not seem like a lot of money to JC Penneys but it is sure a lot of money to us. |
| Sharyn Brown | 5/12/12 |
| I have loved shopping at JC Penney for many years and have purchased alot of merchandise from them. Since this new change I haven't purchased anything because I haven't found anything that I like in their store. I agree that they are catering to the younger generation these days. The ads are terrible and the prices are not as good as they used to be and the quality of the merchandise has gone downhill. I don't agree with who they picked to represent their company either because I don't believe a store that sells childrens clothing should push this lifestyle on a family. I suggest that this company go back to the old values that it started with. |
| Patty C. | 5/21/12 |
| I am terribly disappointed in the new JCPenney advertising campaign and its politically correct direction. I saw the lesbian "family" in the May catalog mailed to my home. That same picture without the commentary would have left the status open to interpretation. The women could have been best friends, sisters. But to spell it out was meant to appeal to those who favor homosexuality. Conservative Christians or others who believe marriage is one man and one woman are totally disregarded. I have already called customer relations to express my disapproval and left an email as to why I unsubscribed from Penney's emails. I am mailing my cut up, cancelled Penney's card to Ron Johnson as an attempt to express my disappointment. I am only one former customer, but I have family who also used to call Penney's our favorite store. |
| Marie | 5/21/12 |
| I will never shop at JCP ever again |
| Paula Pate | 5/12/12 |
SHAME ON JCP FOR BUCKLING UNDER TO "POLITICAL CORRECTNESS".
I SEE WHERE JCP REPORTS THAT THEIR SALES HAVE ACTUALLY RISEN SINCE ONE MILLION MOMS CAME OUT AGAINST JCP GLORIFYING GAYS BY DISPLAYING THEM IN ONE OF THE ADS.
LOOKS TO ME LIKE (AFTER READING SOME OF THESE REVIEWS), THE OPPOSITE IS TRUE.
I, TOO, AM FINISHED WITH JCP. |
| D. Koepp | 5/12/12 |
| Your new advertising execs need to be fired. The idea to come out with a so called "magazine" to replace a sale add is just stupidity. The only thing you accomplished is losing my business. Your stores have come to carry less and less merchandise and the clothing line for women has gotten terrible.... Teens and 20 year old girls are not the only females that shop in your store.... I don't know who your byers are, but I can say that they, along with your execs, should be fired. I am totally disappointed with your tactics and have no desire to shop in your store any longer....believe me, I am not the only person who feels this way. |
| karen cannell | 5/13/12 |
My dad worked over 40 years with JCPenneys ... we have pictures of my dad and JamesCashPenneys and when I read the article on WND about a same sex couple in the Penneys Catalog, I could feel James Cash Penneys rolling over in his grave! I will NO LONGER SHOP AT PENNEYS and I also used to work for Penneys and I will spread this info all over this country via emails, craigslist, etc. JCPenneys used to be a company that was known for " families " ...a company that was respected. Well, NO MORE, after this same sex couple
SHAME ON YOU! SHAME for SHAME |
| ANONYMOUS | 5/13/12 |
| I am very saddened in the loss of all LOYAL JC Penneys employees. They have gave their best and been slapped in the face. The store displays are not inviting at all. The entire store is a mess no one to wait on you. What are you doing Ron Johnson. You are cutting everyones income but you still make millons and also include your friends to make millons while cutting income for the small income employees. BEST REMEMBER WHAT GOES AROUND COMES BACK AROUND TO YOU. PLEASE STOCK INVESTERS DO NOT LET THIS COMPANY FAIL GET RID OF CEO. |
| Teacherperson23 | 5/13/12 |
It saddens me to give a One Star rating to one of my favorite stores, but I am sad.
Today was Mother's Day, and I relaxed with some catalogs, including the JCP May catalog. I was dismayed to see that you featured a lesbian couple as a Mother's Day feature. As a person who still believes that marriage is designed to be one man and one woman, no matter what the president or culture might say, I was discouraged to see a store that I felt upheld traditional values fall prey to the modern, social agenda.
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| Judy | 5/13/12 |
Recently, I received your May catalog. It is the one with the Mother’s Day theme and the “things my mother gave me.” I have to tell you that I was very disappointed to see a lesbian couple included as part of the normal mother/daughter relationship. There are many other mother/ daughter combos you could have used such as a Black or Hispanic mom and daughters, a handicapped mom and daughters, a mom surviving cancer, etc.
I am sure you are trying to communicate a message to society that a lesbian couple and their family are normal but they are not. I realize that the gay community would like society to accept and believe that homosexuality is normal and that we should accept and endorse it but it is not normal nor is it right. Ellen DeGeneres may be your spokes person but her lifestyle is not right. Our President would like us to believe that it is right as well but it is not. He does not set the standard, God does.
At this point you will probably start to roll your eyes but I have to tell you that the Bible says that homosexuality is wrong. In the New Testament in the book of Romans, chapter 1, verses 24-28, the Bible talks about how people have exchanged the truth of God for a lie and that God gave them over to degrading passions. Men and women abandon the natural function and committed indecent acts, men with men and women with women. The Bible goes on to say that those who do these things and give hearty approval are worthy of death. That sounds pretty serious to me.
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| An American | 5/14/12 |
| Will not shop your store ever again.. shame on you pushing same sex relationships |
| Jane Employee | 5/15/12 |
| I too was an employee at Penneys, and gave them my all, worked all the hours they needed me to, never late and then the bomb. No scheduled hours and when I asked three different managers, including the GM, I c0uld not get a straight answer as to whether or not I had a job. So wee4kly I would check the schedule and then I get the letter, the one saying if I didn't work in 30 days I would be terminated. They made it sound like I didn't want to work, when in fact they were not giving me hours. Now I talk to people that go there to shop and they say there is no customer service, no available registers and they all hate it Penneys wants theiir employees to invite the customers to tell their family and friends about the store, huge mistake, because from what I can see customers would not be telling them anything nice. Way to go Mr. new CEO----you just destroyed a 100 yr. old store that was doing great until you came along. |
| Sandra Smith | 5/15/12 |
i AGREE with everyone above - What the heck happned to Jc Penny. I look back
at the tops i got 4 years ago - good quality material - style and i am 55.
I would walk into JC Pennys and ALWAYS find something. NOW i tell my family
and friends DONT waste your time shopping in their its like Kmart quality
clothes. No Selection !! horrible sizes - they got rid of allot of labels.
The change was not good I want to old Pennys back OR they may be closing up
and merging. I love the common genes and they dont have a selection when i
contacted customer service they said they are not ordering back orders
anymore what is out is out she said. employees are in a fog and dont care.
I went to Macy's and say better quality - id rather pay more for quality'
than the awful clothes they sell at JCPenny. This new culture is very bad.
they lost me as a customer!!! |
| former employee | 5/15/12 |
| The security manager at my store was sexually harassing me. And when I told him to f- off, he took it to a whole other level and went above our store manager's head to have me fired. Since then, I've heard from a couple people he has been promoted. I hear a law suit calling my name. |
| Dana | 5/15/12 |
| As a Christian, I was appalled to see the Mother's Day ad depicting homosexual partners with their children. This topic is being shoved down our throats, and Christians are losing their voice. I am taking a stand by spending my money elsewhere! No thanks J.C. Penney! |
| | 5/15/12 |
I started working at jcpenney at 16 it was my first job and i am still here nine years later. Since atarting i have started a family of three and although money has always been tight i have been able to make it. Now my pay had been reduced hours cut in half! I have no idea what to do. Ron johnsons motto is fair and square he ought to live up to it.
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| S. Golub | 5/15/12 |
If you folks would like to get your customers and cash back, please contact me;
shellygolub@optonline.net. Been a customer for a very long time, and we saw this coming a mile away. Your new guy is trying to raise the company's profile. This is his ego trip.
Contact me and I'll show you how to do it for very little, and within one business quarter. Won't charge you a dime. |
| S.C | 5/15/12 |
| JcPenney has really went downhill after Ron Johnson came aboard! So many people have lost their jobs and blindsided them while doing it. CUSTOMERS JUST REMEMBER EVERY DOLLAR YOU SAVE WITH THIS NEW PRICING AND SIGNING ONE EMPLOYEE HAS LOST THEIR JOB! EVERY DOLLAR EACH PERSON SAVES ONE EMPLOYEE HAS LOST THEIR JOB! AND I REPEAT EVERY ONE DOLLAR EACH CUSTOMER SAVES ONE EMPLOYEE HAS LOST THEIR JOB! CAN WE SAY LETS HAVE A BOYCOTT? |
| cordell hicks | 5/15/12 |
I hate shopping and regularly shop for men's clothes at either JCP or Target just twice a year. Recently the selection and quality at JCP is outstanding and much better than at Target. A wide variety of shoes with all sizes in stock, hard to find end-on-end dress shirts, short pants even before the summer begins, and plenty of basics too. I was surprised to find a gazebo for half the price that HomeDepot oiffered and bought it on the spot.
The best thing is the new policy of lowering prices without gimmicks,coupons and sales. In Albuquerque the staff is friendly and treat customers well.
A thankful card holder since 1974 Keep it up.
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| Darrell Knee | 5/16/12 |
| There should be a Zero Star Rating. It is so sad to see how far JCP has fallen. It used to be a business based on True moral and ethical values. They now are more interested in PROMOTING a DESTRUCTIVE lifestyle than continuing to provide service to the majority of their faithful customers. They have bitten the hand that feeds them. We have destroyed our JCP card requested to be removed from their propagandizing catalog blitz etc. and will not darken their doorway until they see light on their present darkness. |
Butch Johnson  | 5/16/12 |
This is not a review of JCPenney, it's a comment on the biggots above commenting on homosexuality.
May bad things happen to you, and all the other racists, biggots and spreaders of hate and intolerance. |
sonya  | 5/16/12 |
Glad to see this blog. I sent a letter to customer service via email a few weeks ago.
They responsed with a generic letter with generic lines written to me. This I didnt appreciate. I wrote because I'm a JC Penny girl for the last 25 years and prefer to shop no where else. but times are changing. The new changes dont like them. With retailers like Kmart and Sears not doing as well it would seem that this niche would appeal to JC Penny. We are middle class hardworking people. JC Penny used to be the brand that we saw as quality and something that we could afford. A quality better that Walmart. If I can gave any ideas to help please ask. thanks |
| anne thayer | 5/16/12 |
THE CLOTHES HAVE NO STYLE. I USED TO BE ABLE TO BUY LONG SLEEVE T SHIRTS TO WEAR WITH JEANS. NICE AND SIMPLE. ALL OF THE CLOTHES LOOK LIKE A CAN OF PAINT WAS POURED ALL OVER THEM. LIZ CLAIBOURNE WERE NICE CLOTHES WHEN MACYS SOLD THEM, NOW
THEY HAVE REALLY CHANGED. TOO MANY DIFFERENT COLORS ON ONE ITEM. TAILORED AND SIMPLE AND NOT ALL OF THIS OFF THE SHOULDER, RUFFLES, SCOOP NECKS AND WHATEVER ELSE
YOU HAVE BEEN SELLING FOR THE PAST COUPLE OF YEARS. FINALLY, DONT USE THAT FLIMSY
MATERIAL YOU HAVE BEEN PUTTING IN YOUR CLOTHES. |
| wer9012 | 5/16/12 |
I am appalled at a number of issues with JC Penney.
Ellen DeGeneres is their celebrity spokesperson. She does not embody the typical JC Penney shopper. Her lifestyle is immoral.
The way JC Penney treats its employees. Disgusting.
What goes around comes around. |
| Debra | 5/16/12 |
| JC Penny seems to be losing touch with the consumer. Their TV commercials are awful for the most part advertising their change-we now mute or change the station when they come on. They sound like we are the "dumb" ones when it's their marketing department & it's beginning to look like it's turning on them. I have been in JC Penny ONCE since their big change & I don't see the big deal. So, they can keep their change. |
| Yana Walton | 5/16/12 |
Check out the Retail Action Project's statement opposing the elimination of commissioned positions at JCP here: http://bit.ly/L17qbV
"JC Penney is following an alarming and misguided trend in the retail industry, in which middle class jobs and career opportunities are sacrificed in the name of short-term cost savings."
RAP is a membership organization of retail workers dedicated to improving opportunities in the industry, including helping retail workers with their career development, so if you are a JCP employee affected by this, contact us today at 646.490.5925 or email yana@retailactionproject.org |
| Marcy Corrigan | 5/16/12 |
| I ordered a recliner, after 3 months of waiting, jc penny EMAILED me to let me know the order was being cancelled. called customer service and they could care less that I was going to take my business elseware I will not shop there anymore |
| KEITH REED | 5/16/12 |
http://finance.yahoo.com/blogs/daily-ticker/j-c-penney-sears-ron-johnson-done-incalculable-160736591.html
This video says it all and to think they gave Ron Johnson 50 MILLION to wreck I mean fix the store!!!!!! |
| Steve NJ | 5/16/12 |
| Well, looks the market has reinforced everthing customers on this board have said. JC Penny dropped almost 20 per cent after results came in for the previous quarter. This CEO is a disaster. People like sales. Sometimes you buy a something because you need it and the price is good. Other times you are browsing and deals are inticing. This guy just destroyed one of the few stores this 34 year old guy would shop at without getting a headache in the mall. |
| Joan No More | 5/16/12 |
| Years of shopping always fun!! Now SUCKS!! Never Again!!!!!!!!! MY God have you lost your mind!! Another store goes down......the drain...... |
| Anne Hamon | 5/17/12 |
| I don't like the new J.C. Penny. The store is now empty of both new merchandise and customers. A ghost of itself. Great way to ruin a good thing. I'm sorry for the employees that are affected by this "stream-lining". |
| June X | 5/17/12 |
| I too have shopped JC Penny in particular I had to replace my whole wardrobe, and household items due to a fire, I took advantage of the sales, coupons, etc. Then my local store was remodeled, and now I cannot find the same things in the store, in fact I cannot find anything. It has become too upscale. I have looked at the monthly catalogue that is mailed to me and there is not a thing in there clothes wise that interests me. The home shop has pretty much stayed the same, please keep it that way but as to clothes, shoes, etc, bring back the previous things. I do not even make JC Penny a destination to shop at |
| Debbie Devore | 5/17/12 |
| I have shopped at JC Penny for many, many years. I hate the new pricing and adds. I get their new circulars in the mail and they are not interesting at all. Seems like a waste for them to send me them. I have not made a purchase there since the new changes. Before I shopped there at least 1 to 3 times a month. I wear sketcher shoes and bought one or two pairs of them there at least once every two months plus made many other purchases. I like coupons and sales. I have walked through the store and was very disappointed in the prices. Other stores in the area are much better with their pricing and sales. As long as they do not have coupons or sales I will not be shopping at JC Penny any longer. Please bring back sales and coupons. |
| J>A>Carson | 5/17/12 |
| I read this morning of the terrible 1st quarter losses and would like for you to forward this e-mail to Mr Ron Johnson as I imagine he is feeling a bit down at the moment. I want him to know I have not been in a JCP for over 5 years and very much preferred Steinmart for my shopping (more compact,good selection and good prices) then I saw an advertisment in Parade Magazine a couple of weeks ago for an orange Nichole Miller handbag and phone my local JCP and sure enough they had it and the nicest lady assured me on the hone she would hold it on the shelf for me. When I went in the next day there it was with my name on it so I purchased it and then went for a tour of the store, What a shock it was, so bright and inviting - nice employees and great merchandize. I just want him to know the article might be right in that the public is not aware yet how your image has changed (although the new advertising should be a clue - but also I magine, very expensive. I certainly won't be going back to Steinmart as I now prefer JCP (which I believe it should be renamed to). So keep up the good work and hang in. My feeling is that it is Sears on the way out and Macys doesn't even hold a candle to you - too jumbled and difficujlt to find what I like without walking forever - thank you |
| sara | 5/17/12 |
I went to the store to order two new nfl jerseys for my grandsons for their birthday. I was told that I would have them by the time of their birthdays, 5/16/12.
So far no call or no package coming to the store. Called at the Dulles Town Center store and was told to wait until they looked up the order. Was assured that I would get the jerseys and that they had my email and would send me a heads up.Guess what, no record of the order and now they are telling me that the shirts will not come until after June, when in fact they are the online site today and are available.What kind of operation are you running at that store.
I am not disappointed with having a new spokesperson for you store, Ellen. I am not that petty or nor am I a bigot like some on this page, they need to get a life, but I am disappointed that this has happened because no one there knows their job and by the way I was kept on hold for over 15 minutes waiting for the manager of the store and than I just hung up. Called again and was told that the shirts would not be in until sometime in June. Very bad |
| Thanks for Nothing | 5/17/12 |
| You are "eliminating" positions...great economy to do that. Let's see how your stores run without any managers out on the sales floor. I give it a year before you just royally tick off all customers and ex- employees. Good luck.....hope someone can see your "vision" |
| Pat Hoenninger | 5/17/12 |
| I have been a loyal JC Penney customer since 1982. I did all my shopping in the catalog and also in the stores. I live in the Danbury area and have been going to the Danbury store since 1995. I have to say after all the hype with Ellen DeGeneres as the spokespersonToday I went to use my rewards and could not even find a great selection for men's socks. There was hardly any choices to make and the big and tall sek and all the claims for a new kind of store I am totally disappointed. Not only did you let go of managers that have been there a long time, the newer store look has been anything but helpful. There is hardly any choices in the departments and you can never find any cashiers since the store has reassigned the spots. I will not be shopping there any more and I am hoping the new CEO gets on board and goes back to what the store roots were. Also why let go managers who were helpful and hire young people with hardly any experience to do their jobs. |
| kaley | 5/17/12 |
| the biggest problem that has happened at jcpenney has been all the lay offs. as soon as things seemed to calm down they laid off more people. many of which have worked for jcpenney for many years. the stores are being run by new management that have replaced the ones that were laid off. it is obvious that they want new people to take these jobs so that they can pay them less. |
| Linda | 5/17/12 |
| JC Penneys will not be in business in 2014. |
| Gary B | 5/17/12 |
After reading the business section in todays paper re:( JCPenney profits down) I wonder if the management of this corporation understands that its not only the advertising campaign that has caused this problem!! Reading all the comments confirms my belief that all three items that have changed ( marketing, PC correctness, and lack of empolyees) are causing this down turn in profits!! However the political correctness of your ads, using Ellen D and showing lesbian couples in your mothers day ad, pushed my family out of your store after 40+ years of shopping.
This store has turned a corner that I am sure is causing the founder to turn over in his grave. Shame on you!!!!! |
| Anita Jackson | 5/18/12 |
| I have been really upset by what I have seen with the so-called "new JCP". I was raised on JCP. My mother worked there for 38 years, advancing through many depts. and ending up as an office manager. She retired in 1972. I also worked for Penney's for two years in the 50's. It is the first store that I head for. BUT NOT ANYMORE!! You have completely ruined that company as far as I am concerned. I am not interested in "shopping by color". I am interested in prices and quality of merchandise. Last month I shopped Penney's. I bought a pair of slacks - the clerk said they were already discounted. She said everything comes in discounted now. I then went to MACY'S that has always been a bit higher in price than Penney's. I found the same pants but they were discounted $10.00 lower!!. I of course, took the pair back to Penney's. When I go in the store, I see very few people shopping there. I talked to a clerk about it and was told that sales were "way down" and most people are complaining about this "new" Penney's". The new logo is not any good either. It looks like a generic of some sort. Also, you are openly supporting lesbians and that turns my stomach. I KNOW THAT IT WOULD CERTAINLY TURN THE FOUNDER, JAMES CASH PENNEY' STOMACH TOO! HE WAS A VERY DECENT AND THRIFTY MAN. I KNOW MUCH ABOUT THAT MAN. I KNOW HOW PENNEY'S WAS STARTED AND WHAT HIS MOTIVES WERE IN STARTING PENNEY'S. YOU HAVE TRASHED HIS IMAGE!!! YOU MIGHT AS WELL CLOSE THE DOORS, AS THAT IS WHERE IT IS HEADED! TOO BAD! |
| Marie Luko | 5/18/12 |
| I have also been a JCP customer for many years and very very loyal. Why don't you look at our (my husband and I)JCP credit card. The reason you are now getting a 1 star is because I am pissed!! Oh--no sales??? Really?? Check out my credit card from JCP, The dates will coinside with the sales that you are saying make people think the quality is not good. --DO YOU THINK PEOPLE ARE STUPID??? People LOVE sales,--That is what BRINGS them into JCP. ----BAD QUALITY is SIMPLY BAD QUALITY. It has nothing to do with your sales, --and every thing to do with your purchasing agents buying CHEAP SHIT and someone at JCP's coporate offices likeing the money they are saving, by not haveing sales and not buying quality items for your stores.. I tell you, read my lips, ---- YOU ARE CAUSING YOUR OWN PROBLEMS!!! I always LOVED JCP WHAT THE HELL ARE YOU DOING TO THIS TREASURED ICON??? GOOD SALES GOOD QUALITY MERCHANDISE---It has worked for you for a very long time, why mess with it now?? |
| Marie Luko | 5/18/12 |
| OH-and one other thing--------All of my Bedding, --well, most of it, --my comforters have always been from JCP-----Wonderful, wonderful comforters,----then, one day -it started to look like Ik--. Bad bad idea guys. |
| Cindy | 5/18/12 |
| Get rid of the salon manger in your jcpenny's store in the Leigh valley she is a bad investment to your store I have been going in that salon for years but in the past 5 or 6 years that she has been there as your salon manager I have watch the salon go down she don't know how to talk to good paying customers or styist and the only reason that still go there is because I love my hairdresser I think you could get a better quanty of leadership to run that salon store 067 |
| Ex employee | 5/18/12 |
| It is sad that company's are a lot to treat their employee like slaves I worked for penny's for 13 years the first 7 yrs was wonderful I love going to work being with good people that took pride in there work than we lost our salon manager and the woman that the company hired to replace her was horrible I don't know where they got her from I am almost 60 yrs of age and have been in the work earth at the age of 16 and she was the worst manager that I have ever work for if this the quantity of your manager than you are in worst trouble than you know store 067 |
| Mb | 5/19/12 |
| Please...bring back the convenience of catalogs. Not everyone has the luxury of computers or iPhones. And what is with the new policy of picking up an order at the register? A hassle, along with a 15 minutes wait. Yikes! You are making it difficult to remain a customer. |
| Catina | 5/20/12 |
I was a stylist at JC Penney salon in Florida and chose to resign my position due to crazy pay scale changes they are starting like paying you hourly instead of commission and nothing extra for retail !!
This is nonsense trying to cap me while your pockets get bigger ! No thankyou
I will take my talent elsewhere and I urge other stylist to do the same , do not waste your time they clearly no nothing about running a salon !!!!!! |
| Lori | 5/19/12 |
| After reading about all of the Penney's employees being laid off I feel compelled to post this..... Recently my daughter and 2 of her friends made a poor choice and tried to shoplift some costume rings from JC Penney's. Of course they were caught, handcuffed, detained and then taken to juvenile detention. The total cost of the rings was $97.00 between all 3 of them. The law states that anything over $50.00 is cause for arrest and detainment. My daugter had 1 ring worth $12.00 but she was still charged with $97.00 along with her 2 friends, each charged with $97.00. Now I am not making excuses for my daughter, what she did was wrong, it was her first time doing anything like this and it was definitely a learning experience that I would hope she does not want to repeat. The items were returned, the charges were eventually dropped and JC Penney said they were not seeking any restitution for this incident. Then, I get a letter from a law firm representing JC Penneys claiming they are filing a civil suit against us for $250.00 and we have 30 days to pay it or incur further costs. This is supposedly a right they have under a new Texas Civil Code allowing a retailer to seek cost of damages made during a shoplifting incident. Well nothing was broken or damaged the items were returned, so I asked what the $250.00 was paying for. They told me it was to cover the costs of JC Penney's security cameras and personnel's time spent preventing shoplifting. I truly don't think that is what this code was designed to do and these are overhead expenses of running a business. If nobody ever stole anything from Penney's they would still have the cameras and the personnel, so why are we having to pay there overhead costs. They are charging each set of parents $250.00, that is $750.00. Wow, if they do that with every shoplifter that's quite a little racket they got going. So, why are they having to lay off their employees? One more note, when they detained my daughter and her friends, it was right before closing time, I was there to pick up the girls and could not find them. My daughter tried to tell them that I would be there and asked if she could call me and let me know where they were, they took away all 3 girls cell phones, turned them off and I was not notified that they had taken my daughter until 45 minutes after the mall was closed. So, for 45 minutes I had no idea where they were and was frantic especially when I tried to call all 3 of them and all 3 phones were off!!! I wonder what they would do if they could not find their children........ Again, please don't think that I am trying to make any excuses for what my daughter and her friends did, it was wrong, but what is being done now is wrong too!!!!! |
| Andrea P | 5/19/12 |
| I was really optimistic with the direction JCPenney's was heading. It was taking a fresh approach to advertising, the clothes seemed to be taking on a younger, fresher look and then...wham! It all of the sudden it's an outlet for cheap clothing that lacks any imagination or style. Very disappointing. |
| A. Pierson | 5/3/12 |
| I also have to say after reading here of your treatment of your employees that it is another reason - aside from the ones I previously stated in email before this one - to look for a new place to shop. |
| JCP EMPLOYEE | 4/23/12 |
I WAS EXCITED TO HEAR OF NEW CHANGES BEING MADE TO THE JCP STORES NEW LOGO AND ALL THE COMMERCIALS AND ALL THE FAIR AND SQUARE. WELL FEBRUARY AND WAS EXCITED. BUT JUST AS MY SURPRISE NOT ONLY WERE THEY MAKING CHJANGES TO STORES THEY DID CHANGES TO SCHEDULES. I HAVE BEEN EMPLOYED AT JCP FOR 5 YEARS BUT THAT DIDNT MATTER GREAT CUSTOMER SERVICE GAVE IT MY ALL 1000%. BUT SADLY THEY ADVISED MY DEPARTMENT THAT THEY WOULD BE CUTTING HOURS AND BOY OH BOY THEY DID 2 DAYS IN A MONTH ARE YOU KIDDING ME IM A MOTHER OF THREE CHILDREN ALL UNDER 10 BUT THAT DIDNT MATTER. NOW THEY NEW THESE CHANGES WOULD AFFECT EMPLOYEES WHY WEREN'T WE NOTIFIED OFF THE HOURS IN ADVANCE BECAUSE THEY NEW WHAT THEY WERE DOING. NOW I HAVENT WORKED FOR ALMOST 3 WEEKS I CALL THEM THEY SAY WE WILL CALL WHEN WE NEED YOU. WOW! AS MENTIONED I GAVE THEM 1000% GREAT CUSTOMER SERVICE I WENT TO WORK WHEN THEY NEEDED ME I STOOD OVER WHEN NEEDED I CANCELLED FAMILY EVENTS JUST SO I CAN PLEASE THEM. NOW THEY PAY ME BACK WITH A HUGE KICK IN MY BUTT. NOW I RECEIVE A LETTER STATING THAT IF I DONT WORK FOR A PERIOD OF THREE WEEK MY EMPLOYEMENT WILL BE TERMINATED. ARE YOU SERIOUS! I CALL BUT THEY DONT NEED ME AND AS SOME ONE ELSE POSTED THEY ARE STILL HIRING. REALLY! YOU DONT GIVE ME HOURS BUT STILL HIRE NEW EMPLOYEES I DONT GET IT. SAD BUT I WAS FORCED TO GO APPLY FOR FOOD STAMPS AND AID. =( SO ASHAMED. BECAUSE I DONT WANT TO I WANT TO WORK. NOT PUNISH HARD WORKING PEOPLE WHO PAY TAXES TO PAY FOR JC PENNEYS MISTAKE.
WELL HOPE ALL DOES GET BETTER ITS HARD TO GET A JOB NOW AT DAYS IVE TRIED AND TRIED BUT NO LUCK AS OF YET.
SHAME ON YOU JC PENNEY AND ALL THAT NEW ABOUT WHAT WAS GOING TO HAPPEN. |
| shai | 4/24/12 |
I'm very disappointed in J C Penney there quality of clothing has gone down over the past several years. Their employees and management just don't give a dam about the way they dress. I went in the styling salon and the manager dresses like she just woke up and didn't even do anything with herself. When you work in a beauty salon everyone should be dressed professional makeup and all not at the salon in Mentor Ohio. I think
that you need to take a better look at the top management in this corporation if you do nothing this company will not be around much longer. There are so many things wrong with J C Penney can't say anything good about your company. |
| A. Pierson | 5/3/12 |
| I have shopped at JC Penny for many, many years. I want to say that I understand the need for change but the changes you have made do not jive with what I need. Once overflowing with stock the stock is now very limited. The clothing that you now sell is UGLY and CHEAP. I cant even find anything to where there anymore. Very low selection in size and availability (very limited) not to mention the look of some of this stuff. Who is wearing this stuff??? I will have to now look for another place to purchase clothing etc. as I just cant find anything there anymore. Too bad, another long time name probably going down the drain. |
| Monique Abraham | 5/3/12 |
| I have always loved shopping at your store. My family and friends have all shopped there and my Mom and I have an account with you. The other day the Mothers Day edition arrived in the mail and when I opened and turned to the middle my stomach turned .....There smack dab in the middle wasa mother and her partner. I do not appreciate you shoving this dowm my throat. It is so sad to see what this company has become. In the future I will be shopping where the family morals are valued. Also was wondering why your mothers day did not have any sons? I am a mother of three awesome little boys and they are just as important as daughters! |
| Mary S | 5/3/12 |
I've been a loyal JCPenney customer for many years and have been very disappointed with the direction that the company has taken. The new commercials and catalogs are a complete waste of money. I used to be able to shop there and find great deals. However, on my last two trips to JCPenneys, not only was the store like a ghost town; there were no great prices. My husband and I ended up making our purchases in two other stores. The new CEO needs to realize that customers want good prices; and that people really enjoy good sales. I used to look forward to the sales flyers, however, the new magazine format catalogs that come are so boring, I don't even bother to flip through them.
Additionally, I like to make my own informed choices regarding social issues and I do not like the the fact that he is using his position to push his personal "PC" agenda.
I was very saddened to read about the many loyal employees that were laid off. I have expressed my opinion with the new direction the company is taking by cancelling my account.
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| Previous employee (0780) | 4/24/12 |
| Upon reading these comments from customers, I realized it was not only I who had these views. I am a previous employee from the Kokomo, IN store and as an associate, the store manager and a few of the department managers are awful. There is no respect offered towards employees or towards customers. I understand the goal of a retail store is to make money, but downgrading others is not the way to go about it. The company believes that the customers don't realize that coupons were obviously a better deal than "everyday" prices. Many of the "everyday" prices are not any lower than they would have been if the items were on sale. This company is going down the drain and that is obvious to customers and employees. I wouldn't suggest that anyone waste their money shopping there or their time working there, as you will always end up disappointed and disrespected. |
| kaley | 4/24/12 |
| All the complaints from JCP associates are true. The new changes have made a big difference to the store. Customers come in and do complain about the changes.For associates the hardest part is not getting hours. Many of us have dedicated many years to the stores, and have been forced to change our availability to be able to keep our jobs. They also do hire new associates and then give them the hours. A regular day for us is 4 hours except on days when they need you and are ok with you working 9+plus. |
| Alice | 4/25/12 |
| I have been a JC Penney customer sine 1961-I believe that's 51 years. Over the past year Penney's has promised me different perks but never came through with them. With the new CEO and the new Penney's concept I am through shopping there. I think the current concept will be the downfall of JC Penney.The store has lost its friendly, homey atmosphere and while I use to love to go there to shop I no longer do. Macy's looks better all the time. I think they need to get rid of that new CEO and his Apple ideas and their new concept and get back to reality before they lose all their customers. They have done away with all the wonderful, familiar brands that were so liked and gotten a bunch of things no one wants. They are favoring the 16-30 age group. Look at the models in their catalogs--do you see anyone over 40? No gray hair.They have neglected the 13 million seniors. |
| Barbara Cwik | 5/3/12 |
I am happy to read these comments as I often feel I am the sole person with my thoughts about this recent advertisement from JC Penney, which came to our home.
I have been shopping at JC Penney's for many years. Sears and JC Penney were the family stores. We all clothed our growing children from there. My grandchildren will not be clothed with their merchandise. I am returning my card and I will ask not to receive these "pc" ads (for lack of a better word) to my home.
I would recommend that this company sell good merchandise at the best price to all customers and stop this new direction.
Several years back I contacted JC Penney about an advertisement of a very young, scantily clad girl with a very "come hither" look. I received no response. In fact that has become worse. We do not want our young girls to look nor act like loose tramps. It has just gotten worse.
So long, Penney's. |
| Sally Morris | 5/2/12 |
| This company that hired this genuis needs to be fired like they are doing to all the people at JCPenney, People are losing their jobs left and right my friend worked for this company for 25 years and was laid off and has she was telling me this I was watching Ellen which she was giving away gift cards for 250 for girls to go to prom well Mr Johson my friend has a daught who can not go to prom because her single parent mother was laid off thanks to your FAIR AND SQUARE logan I bet you sleep good at night after recieving 53 MILLION for being CEO and letting hundreds of people lose their jobs. I hope one day this all falls back on you..you are a disgrace to the Penney name..I have never hated a company so much in all my live now,, you want charge apps and all this other crap but there is NO custmers and NO employees to run the store 1 person is watching half of the store what the hell are you thinking I just hope you have a back up plan for all this mess you have created and besides lose the stupid commericals they make no sense NOTHING is advertised like the waste of books that is sent out each month, its pathic people want discounts coupons HELLO it worked before...like I said I hope what you have done to this company comes back to bite you right in your ass..... |
| P. Stoelting | 5/2/12 |
| After 38 years of a happy marriage, two adult children never in trouble with the law, drugs, etc., as a lifelong consumer of JCP merchandise, I have earned the right to complain about your "new direction", whether you listen or not. Growing up, (I am 55 now) every new school year all purchases made by my parents (on a low to moderate income, spent the money they saved for their 3 daughters at the JCPenney's store at the Meadows location in Indiana. After being married for five years and purchasing nearly all of our bedding, small appliances, towels, etc., from that same store, we were expecting our first child. Going through college to be educators, we were still on a low to medium budget, but as we raised our children, here again, we purchased nearly everything from JCP. Our income improved some and we could now purchase some of the more expensive items. The store moved to the other end of town to a high end mall. We followed it. A salon opened in this giant new facility. We went to it taking our children for haircuts, perms, etc. With one child married for almost 13 years now and our children being adults, I was having a great time buying baby clothes for my married daughters children. Your new campaign has ruined all of that. The spokesperson that you choose to delagate as A or THE representative of your store crosses the line for us. I will return only for haircuts so as not punish the stylist that has no choice in the policies that you require of her to "represent" as an employee. I totally agree with the responders that we do not HATE the lesbian or gay force that you seem to be exhibiting as representative of the values of your store or possibly your board's philosophy. After teaching for a combined 57 years, we never touted or demonstrated anything that we personally felt about gay/lesbian lifestyles, heterosexual lifestyles, nor pushed our religious or political views. By disagreeing with your business savvy campaign, whether I am on the "who cares about this one consumer" list or not, that is ok by me. The comments overheard even by consumers at the salon, at church, in the nearby restaurants through discussion or by neighbors, we are not alone. In fact a number of the past SOLID JCP lifers that I have heard or spoken to will not return now for any purchases. The advertising agencies advice to try to top the Target model etc. and the representative "gay" agenda as family friendly, (believe it or not), still gives us the right to move on. Absolutely no hating, just refuse to NOT have a mind of our own. We can disagree without criticism in an educated world. Free will is the American way, isn't it? |
| C A Grimstead | 5/2/12 |
I have always enjoyed shopping at Penneys, particularly in their Home Dept. and I have looked forward to their catalogs and special mailers; HOWEVER, they have taken on a new CEO, Ron Johnson, a former Apple retail executive.
"I've always dreamed of leading a major retail company as CEO," Johnson said in a prepared statement. "I am thrilled to have the opportunity to help JC Penney re-imagine what I believe to be the single greatest opportunity in American retailing today -- the department store."
Very nice, but this evidently includes pushing the homosexual agenda. Not in MY face, thank you very much!
Have you perused the very well designed May (Mother’s Day) promo booklet featuring real moms and daughters as models? A very nice personal touch and an effective retailing presentation. Notice if you will, Page 11 bearing the headline “freedom of expression”.
Read the text: “You’ll often find Wendi, her partner, Maggie, and daughters elbow-deep in paint, clay or mosaics. Even as babies, the girls toddled around in diapers, covered in paint,” said Wendi. They come from a long line of artists, which includes grandma, Carolyn. Visiting her art studio in Granbury, Texas is a favorite outing. And like any grandma, this one loves to bake – pottery, that is.
Wendi shown with her mom Carolyn, daughters Raven and Clover, and partner Maggie.”
People will do what people will do and what is done behind closed doors is none of my business, but do NOT try to feed me perversion passed off as respectable, freedom of expression, or viable “choice” with the insinuation that the homosexual lifestyle is normal, healthy, or beneficial to society. Do NOT attempt to court my business by pushing your social agenda. Business is about buying and selling, not mind-bending. Think about it – who is their new spokesperson? Ellen Degeneres. OK, Ellen is funny, and likeable, but let’s look at the whole picture. It’s not just Ellen. Now this! Would you agree that Penneys is moving in a certain direction?
I do believe in choice – the choice to shop at stores whose agenda is to provide a quality item or service at a fair price, not at stores which conscientiously appeal to warped pressure groups seeking to promote their perverted lifestyle and ideas.
Is this an financial decision? Common sense will tell you that tickling the homosexual community will not bring in the bucks to balance the compromise of Penney’s family image, so this is not a “business” decision. It’s social manipulation, which is intended to glide pretty advertising over the heads of readers while dropping seeds. JCP – I don’t want your weeds in my flowerbed!
You are now off my shopping list!
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| Bonnie Engle | 5/3/12 |
| Had to comment about your new catalog....love it ,love it!!!! Love how you show the colors and the clothes together,love the catchy little phrases... and especially love the square deal pricing! One more thing as to this latest flap over lesbians in the Mothers Day issue..first who cares and secondly all I see are Moms and Grandmas!!! Go Forward..JC Penny,but you need more associates at the registers!!! |
| jane | 5/3/12 |
| I worked parttime for JCP for almost 11 years and loved it and was a good worker. I plan on retiring from my fulltime job in another year or so and was my hope to continue to work at Penney's after I retired. Well, myself, like so many others was dismissed the other day. I clocked in, store manager called me into his office, read a pre-written statement about elimination of the service corridor, and was told to leave. At least I have a full time job but how sad I am for all the others who lost their jobs and were wrongly dismissed. One department manager was dismissed and her job given to another employee who was on the "chopping block" but a favorite of the store manager. Another manager who was not dismissed with very little senority was also a favorite of the store manager. I really enjoyed working there but in the last year or so I was like so many others, could not wait for my shift to end and go home. More and more was put on you with no thanks-we were all taken advantage of. I will never, my friends and family as well, shop at a JCP again. There is total lack of respect by JCP for their employees. The harder you worked, less hours you got. Hours were given to the newer employees. I was very ill on Black Friday and due to fear of being fired (as stated by store manager previously) I came in at 3am and worked until 1pm. I barely remember driving home because I was so sick. Would you believe the manager tried to change my evaluation regarding absence to a poor rating because I missed a week of work (had two doctor excuses and even made copies of prescriptions I was given). My heart goes out to all former JCP employees. |
| Michele Fuller | 4/28/12 |
I received the JCP May brochure in the mail today which is fun to browse but I turned the page and received a shock. I was looking at the pictures of moms and daughters and came across a family which showed Wendi, and her partner, Maggie with
their "daughters" on the page. This made my stomach upset to see that JCPenny
would support lesbianism in their own product brochure. WHAT IS THIS WORLD COMING TO? Where is the support for families? Lesbianism is an abomination to the creator God who made us and people must stand up for what is right. That is why I am typing this to all who may read. JCP should not be promoting this lifestyle. I cannot shop at JCP anymore with my "daughters" because of their blatant promotion and acceptance of lesbianism. Sorry to JCP, how sad. Hopefully through this email you will not do this anymore.
Thanks for reading. |
| Vera Cale | 4/28/12 |
| Since you changed your sales ads, I have not shopped at your store. Your current ads do not entice me to shop there . I found your competitors ads, and prices to my liking. |
| Diane Fout | 4/28/12 |
| Your new advertising execs need to be canned. Who's brilliant idea was it to replace a sale ad with a "magazine" format that doesn't actually advertise anything. The only thing you succeeded in is quadrupling the number of trees you kill on a daily basis AND losing my business after 32 years of being one of my favorite stores. |
| Judy Garland | 4/28/12 |
| I can relate to everyone's negative comments here! Just spend an hour on the phone with a third party call center about an order that was PAID FOR but NEVER recieved!!! From 3/16 (date ordered online) to 4/27 no response. Told on 4/28 that for "whatever reason" the shoes never made it to the store" and "you were never charged". My father helped to open the first JcPenney store in our area. CHANGE in this country - God help us all... |
| Joe Jones | 4/29/12 |
| My wife has been a faithful employee of jc penneys for 35yrs. always rated tops. now she has had her hrs. slashed, we will loose our insurance next yr. Try finding a new job at her age especially when she gave her whole career to one type of work and to one ungrateful co. Thanks Ron. |
| N'hell Goodman | 4/29/12 |
| Horrible company. Saying they want to be America's favorite store, while outsourcing jobs and products out of the country. Pretending to be for America. This company treated their employees that had worked for years for them with little respect, laying off the majority of their home office if they were close to 50 or older. They say they are fair and square but this is an outright lie! This company will not last for too many years. The home office is filled with liars and cheats. A good foundation for a winning company. LOL |
| Mary | 4/30/12 |
| For years I enjoyed the shopping at JCP as the clothes were stylish and good for any age range. The clothes were well made and lasted. Now so much comes from China they fall apart. Many of the same items can be purchased at WM. Clothing now is for the young, slinder, tall woman. So I am out of luck these days. |
| Nancy Larson | 4/30/12 |
| I think JCP is on its way out. The new revamp of the company is turning customers away. Today I got one of the "new" catalogues, and I don't know if they're trying to sell clothes, or a politically correct social agenda. I've basically enjoyed buying homestore items at JCP, but this new approach to selling I find offensive. Sell the goods and advertise them properly......I don't want to know if someone is a single mom or has a Lesbian partner!!! This has no place in the advertising world. Sorry JCP, but you've lost another customer. |
| Ehab Elgendy | 4/30/12 |
What is electronic harassment/electronic torture/electronic murder
Electronic harassment/electronic torture/electronic murder is about harrasment, torture and murder using electronic weapons based on radio waves. These weapons have been very refined last years and can cause effects comparable to many illnesses and/or injuries. These weapons are not science-fiction but used today illegally by our national secret services on mostly random innocent victims not knowing what is being done to them.
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| unemployed | 5/1/12 |
| I am disgusted by the way this company dismissed employees today. From those who have been there for years to those that were just recruited in the fall like my husband. It is thoughtless, inconsiderate and mean. I will never set foot in that store again and look forward to its upcoming demise and closing. |
| Observation From A Teenager | 5/1/12 |
Disclaimer: I like shopping at Forever 21 and Love Culture, but I make sure to visit my local JCPenney every other weekend.
When I first saw the renovated store (for April) I was in awe of all the color choices! It was like a rainbow; so beautiful and so exciting. The more I looked around, the more I noticed how YOUNG the clothing looked...I could never wear shorts that tiny and shirts so obviously trying too hard to appeal to teenagers...the Junior's department looked so colorful and bright but I couldn't find clothes for school. I tried on so many brands and it wasn't working - either the pants were too "sexy" or the shirts were more suited for going out partying than for school.
So I went into the Casual department for a pair of Gloria Vanderbilt jeans that I like because they're super comfortable and nice. Anyways, while I was looking around the store I noticed a few register kiosks were taken away which left a huge problem in it's wake! I picked out a pair of jeans I wanted to buy but there was NO WAY I was going to wait in a line of 15 people - so I put the jeans back where I found them.
I went up to the dresses department and oh my god it was a disaster!! It was a nightmare out of a M. Night Shyamalan movie. When I saw two carts overfilling with dresses, I cringed. Every room had a corner with a nice pile of dresses on the floor and hooks taken up by even more clothes. I used the handicapped room because it was less messy, turned around and smelled pee on the floor...a dress was soaked in pee.
It didn't take a genius to figure out that each department only had one employee. The lines were INCRIDIBLE...why did people wait in them? The girl at register was not allowed to clean the fitting rooms, put back the clothing, or pick up the stuff off the floor - she had to stay at the kiosk. I found out that the fitting room employee was scheduled only a few hours at night! What in the hell is this? If I want to go "Thrift Store Shopping" I will go to the Salvation Army!
I've read some other people's comments and the cut backs explains a lot. One girl can't clean entire department by herself (if she's at register) so the clothes pile up and the management probably decides to put support staff (fitting room/stock people) at night and work them to the bone in the 5-10 hours they get a week. That might help payroll but it makes shopping gross. I want more people cleaning the floor, cleaning the rooms, and fixing racks - I don't shop at Walmart or Target or Thrift Store so I don't expect to have to bend down and pick clothes off the floor!! That's just ...sad and not at all fun. |
| Disappointed with J.C. Penney's Mother's Day Ad | 5/1/12 |
| Just sat down to view the lastest Mother's Day edition from JC Penney that I received in the mail. I am very saddened to see that your company has chosen to display and exploit in print and photo a lifestyle that is a choice that I don't care to have forced on me. I have shopped with your company for over 30 years, but due to this, I will be cancelling my account with your company and will make the changes in my shopping habits in the future. |
| Jenny | 5/1/12 |
| JCPenney certainly has transformed their image, and not for the better. I used to be a faithful shopper, and my daughter has a credit card with them. But shopping there is now a thing of the past for me. I don't feel comfortable there. I will continue giving my business to stores that are family friendly, like Kohl's. |
| Disapointed | 5/1/12 |
| I just saw an ad for Mother's Day that deplicted several diffrent types of mothers and to my surprise was a mother with her life partner! I realise that this is the PC.. thing to do and that if you offend my Christian views on marrage I am considered acceptable colateral damage. This is fine and I will turn the other cheek and I will pray for your company as we are told by the Bible. However I will no longer shop there and I have contacted my Church denomination headquarters and have informed them of the ad and I know they will agree with my Biblical stand. |
| Jeanine Burtner | 5/1/12 |
Penneys is so desperate to bring in customers that now they are sending trash to my house. On page 11 of their new catalog they are promoting the gay life. I promptly cancelled my account with them and also cancelled subscription to receive their trash at my home. Penneys do not try to defeat the values of America. I will no longer shop at Penneys.
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| Tammy | 5/1/12 |
| I thought JC Pennys was a family store with good values. Showing Ellen Degeneres whatever her name is does not promote family values. And the add with the 2 women well that is disgusting to a family value. If God wanted two women to be married, he would have made made it that way, but he did not. I will not support JC Penny with sales if they continue in this matter. I will support stores that are neutral with my $$$. |
| Janice J. | 5/1/12 |
JC Pennys used to be the kind of store for the working class. Now I see it is changing to lesbian families. I guess JC Pennys is not my families store any more. I will shop where values are kept within families and good measure. The past 20 years I've spend thousands at JC Penny's, Not anymore if they don't stay neutral. They've lost many customers, I guess they wanted to go down hill, and thats where they are headed. So sorry to say.
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| Susan Betrin | 5/1/12 |
Whoever the person was who does your marketing and advertising should be fired promptly. And the uppper management who agrees to this lesbian sales add, should also be fired. They are not doing ANY GOOD for the store. They are trying to gain the lesbian group, but the middle class which is more than the lesbians/gay shop more at JC penny's and JC Pennys will lose so much money if they continue on with this.
American Middle Class Families that have values, BOYCOTT JC PENNY. Until they realize who butters their bread !! |
| ANGERY | 5/1/12 |
| Very upset with the way things are going on, I feel like my second family is being torn apart I didn't think the new CEO was so cruel with the way he has treated employees. These people have poured blood sweat and tears for this company and now he's saying "nice knowing you, don't let the door hit you on the way out." It's so messed up and very inhumane, not even warning peole that they no loger have a job ay JCP is wrong! If things need to change so badly maybe you should start by stepping down clothing retail is not for you or start by rotating/fire store managers they are way to set in their ways! |
| candy | 5/1/12 |
| Jcp os a great store good people freindy faces but some people are straight out evil nasty its sad how people wanna try to get u fired this but the next time I see my my name written on here I going to cooperate trust and believe! Cherry hill NJ ! Two fat people with no life sad! |
| kiyokoF | 4/20/12 |
I have been working at JCP for two years now. I loved working there and really enjoy retail. Recently they have been removing registers in departments. They let go of alot of people and are cutting hours severely. I was scheduled only 1 day for two weeks. The manager called me regarding my schedule and basically said I was a horrible worker that's why she had to cut my hours. Before she came along all my supervisors looked to me as the best in the department. I'm a hard worker and think its unfair they have cut my hours so much. They just hired two
new associates in the #epartment and gave them the hours. I'm so dissapointed! D jcp is no longer happy there |
| Karen | 4/14/12 |
| Just wanted to say good for you ignoring hate groups like Million Moms, standing your ground and keeping Ellen Degeneres as spoksperson for your brand. We all love Ellen and you could not have picked a better and funnier and more likable person to represent your stores. Just because of her i will start shopping JC again after being gone for many years. Screw Million Moms and their hate and sticking their nose into things where they dont belong. Stand your ground JC. it was a great decision. |
| PLA | 4/12/12 |
JCPenney used to be a decent place to shop, particularly for draperies. The employees were very helpful and willing to go the extra step to assist in any way. However, with recent corporate changes that iS no longer the case.
Employees are very unhappy with the decreased number of hours they are scheduled to work. Of course, if there are minimal customers spending money, there is no need for extra employees. Maybe JCPenney needs to look at their top management making executive decisions that just don't work, particularly in this economy.
The "discounted" (lol) pricing is not attracting customers to purchase inferior products. Consequently, employees are being laid off, or are leaving because they cannot afford to stay ONLY working 12 - 15 hours a week. Nice trick JCP, if they leave you don't have to pay Workman's Compensation!
I would suggest that JCP get "Ellen" to stop giving away so many things on her show and give the coupons back to the customers. Perhaps when the customers know they do have the opportunity to buy at discounted prices they will return. Once the customer base increases you can provide a real workweek for your employees and able to provide great customer service once again. THINK ABOUT IT CEO, CFO, AND ALL OTHER LEVELS OF UPPER MANAGEMENT. THE OBAMA PLAN WILL NOT WORK FOR JCPENNEY! |
| interogated for a rumor | 4/8/12 |
| I was interogated for four hours by our store manager in chandler about a rumor she had heard about me and another associate. It was complete bullshit. She had no right to say what she said to me and no proof of this rumor she had heard. She threatened to embarrass me and terminate me. Im choosing to file harrassment charges against her because what she did isnt the first or last event that will take legal action. She needs to learn her lesson. And to see she isnt a police officer she cant keep someone against their will if she has no evidence of what shes saying?! Even after i quit she continued to slander my name to coworkers. Spreading rumors about me and telling people my business may not be illegal but its against company policy. Jcpenney is by far the unproffessional company ive EVER WORKED FOR. Start treating your employees with respect and appreciate them instead of giving all the credit to the people who dont do anything for you. Americas favorite company is becoming americas most harrassing company. |
| Richard-Michael Spain | 4/8/12 |
In 1975 I went to work for JC Penney in Pennsylvania. I was hired as a trainer-selling supervisor. During my time there, I was treated in such a racist way that I decided to leave when my job was "abolished". While there , we had no Operations Manager so I was told to do the operations manager work. When the personnel manager was away recruiting employees for new stores in New England I was told to do his work. When we changed store managers my job became in jeopardy because he was not used to working with minorities. Confrontations became unavoidable and I decided to leave. Well, I am
about to publish a novel about this experience. It will be entitled "That's Not My Department:or a Year at J C's". Gimbel Bros. tried this return policy years ago and it proved to be their undoing. What J C Penney should do is upgrade the quality of their merchandise and also treat their employees with dignity and respect. If you want to know how your store is competing with others, ASK your salepeople. They are your direct link to the buying public. |
| Catesha Brown | 4/7/12 |
| I was astounded to see that my son was not the only one treated like a criminal in a JcPenney store. My son works in the Colonial Mall in Macon and purchased a gift for a xmas exchange for a co-worker. He went into JcPenney to purchase a gift for another friend and realized he had left the previous purchase in another store he ran to get the other gift so it would not be stolen and didn't realize he had a $12.00 pr of earrings in his hand. He retrieved his gift and was returning to JCPenney to pay for earrings when he was surrounded and arrested. My son is a senior in high school and has NEVER been in any kind of trouble before. He attempted to pay for item but it was refused. The mgr working stated him and his friend would be somebody B****** tonight! I was appalled by their language on the clock and this let me know how racist this store really is. My son's future is not in jeapordy over a simple mistake. |
| A long time customer | 4/4/12 |
I will not be shopping at JCP any longer since I saw the salary the "new" CEO is making. Your stores are not doing well and your employees are under paid from what I have just read in some reports and emails posted on other websites today.
GREED has destroyed many companies and those who have take too much in salaries and bonuses end up paying a BIG price in the end. |
| jurgita | 4/4/12 |
I am very disappointed with you costumers service... I had to call you five times... I wrote uncountable numbers of emails to you... and still no one can answer where my order is?
I am writing to them since 2nd of March... I was calling 5 times, I made two orders, one finally came, but where another is?
I made this order for my vacation... I will have to go without swim suit.. thanks JCP terrible service... my mood is awful, thank you for destroyed vacation.
I made my order on 24th of February first time we have to cancel it because of my visa... I can't insert my good visa number in website. Then my order was canceled without any explanations...
reodering again...
the week of silence...
then the week writing emails and calling to credit card service, because they can't separate shipping address from billing address and need some kind of my bank letters with address confirmation...
then waiting for the shipping because some items became back ordered and jcp have to find them in different shops...
and finally after delaying for a moth I will receive a part of my order today.
So can you tell me, why items after ordering aren't put in shopping cart and after paying aren't sent to customer immediately like in all normal shops? why I had to wait a week to pay than a week while they will find items in different shops... some of them became back ordered!
too many mistakes, don't you think so?
It's not the first time, but the last, I am buying in jcp shop...
I am waiting from 24 of Feb... it's 4th April...
I want to complain about such terrible service.
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| May Jennings | 4/5/12 |
I am not going to point out any unpleasant experiences with a certain department, but I will spout out right here and hope you will listen. Your recent changes are a BIG mistake. The store lacks vision , there is no vision. Everything is spread out all over the store, difficult to find what you want and more difficult to find an employee to help you find what you want. This is about your Westminster Store.
On the top floor, there is only ONE customer service center opened. The other 2 are closed often.
I am a long-time customer and this is the worst change you have ever put into effect. The departments are not marked by signs, customer has to search all over the store. Your merchandise is mostly for the young. I am totally disappointed by your "new" Penney. And by the way, your beauty salon department leaves something to be desired. My thinking is that you need to close that department altogether. I did frequent it at one time, ages ago, but will never go to it again.
Do you ever care about feedback from customers? BTW, I visited the Westminster store today and it was virtually empty. And this in't the first time it's been like that. Care about your customers! This is not about technology, it's about REAL people who shop at Penney. And we don't like it much anymore. |
| Ann | 4/5/12 |
Re: JCPenney's sponsorship of ABC's GCB (Good Christian B*tches)
If this show was called GOOD MUSLIM BITCHES and portrayed all people of the Muslim faith as lying, cheating, adulterous, horrible people it would never be allow to air. But that is exactly how it portrays all Christians on the show. It is extremely offensive and an outright attack on me, my friends, family & people of the Christian faith. Our family is asking JCPenny's to refuse to sponsor this show anymore, if not, we simply cannot continue to support a company that promotes hate and will stop shopping there. |
| Kendra Eddy | 4/3/12 |
| Recently I was shopping at a JC Penny store in Sanford NC on April 3 2012. I purchased several items that totalled about 70 dollars. I left the store after purchasing the 5 items. I moved down the walkway into the next store. While shopping in there I noticed a police officer waiting outside with a Jc Penny employee. I didn't think anything of it and continued shopping until I noticed the employee point at me and singled me out. The police officer then proceeded to approach me while in the store and told me that I needed to follow him out the store. When I made it out the store he began to tell me that the employee had observed me stuffing my purse with merchandise. He then told me that because of this I needed to open my purse and show him what was inside. I did not agree to it and was embarrassed immensely . I do not steal and was a frequent customer of this store. I do not know what policies you have in place for stealing. But to accuse a paying customer and to be singled out in public was beyond embaressing. I have never in my life been so humiliated in my life. Needless to say I will no longer support or step foot inside any of your stores ever again. I am also debating about seeking legal action against Jc Penny. |
| Louise | 4/1/12 |
YOU HAVE MADE A BIG MISTAKE CHANGING THE CONCEPT OF YOUR STORE. THE CLOTHES, JEWELRY, ETC THAT YOU CARRY IS WORSE THAN WHAT WAL MART SELLS. VISITED OUR STORE SEVERAL TIMES SINCE IT BECAME "FAIR AND SQUARE" AND NO ONE WAS IN THE PARKING LOT OR IN THE STORE. ALL THE MONIES YOU SPEND ON YOUR COMMERCIALS IS SUCH A WASTE OF REVENUE TO TRY TO BRING ALL FAITHFUL SHOPPERS BACK TO YOUR STORE IS FUTILE.
WHOEVER THE TEAM, OR PERSON WHO CAME UP WITH THIS NEW CONCEPT SHOULD BE FIRED AND GO BACK TO THE OLD WAY OF RUNNING BUSINESS, WHERE, FROM THE OUTSIDE, LOOKED QUITE SUCCESSFUL. GUESS IT GOES BACK TO THE ALL MIGHTY DOLLAR - WITH COUPONS, REWARDS, ETC THAT WERE PART OF THE PAST, YOU PROBABLY FIGURED YOU WERE LOSING TOO MUCH OF YOUR MONIES AND BONUSES WERE SHRINKING, WELL, NOW, IF YOUR "NO BUSINESS" KEEPS GOING DOWN THIS ROAD, BANKRUPTCY WILL BE IN YOUR FUTURE. |
| xx | 3/30/12 |
| In the beginning of the new JCPenney's retail strategy, associates were assured their jobs were not in jeopardy. Store managers knew all along that was a lie. They started to cut hours and went further to scheduling associates one or two days a week. Then finally terminating associates who were approaching vestment (3 years: affecting pension payouts)in the company, going for new recruits and hiring only part-time. Those associates who gave their all in the Manhattan Mall were dealt a dirty hand because this new CEO Ron Johnson wants to make his mark. The stores are empty now since this new pricing strategy. Well good riddance, I say. There's better places to work. |
| Amber | 3/27/12 |
| I worked for JCPenny for over a year, i was #1 in our store for Charge Apps and I was Employee of the Month for July 2011. Unfortunally i was wrongly terminated, i came across hard times and wanted resigned from JCPenny, the supervisor of the convinced me too stay and that she was willing too work around the difficult times. So the resigning part she just did not accept, and left it stay in the computer. She knew i was going thew problems that i needed to resign from them i missed 2 days of work i was unable too call her and she called me a told me i was terminated. Sadly, once your terminated from JCPenny you can no longer ever apply to work at another JCPenny, i am really sad too say i was terminated from a job i tried too leave propertly. I loved my job at jcpenny and i took it seriously, i was a very good associate. I am not sure who i can talk too about this, but knowing that i can never work at another JCPenny again really bothers me. |
| jessie schneider | 3/25/12 |
Jcp, is no fun anymore. I have shopped at jcpennys for more than 40 years.
The biggest thing I dislike is jcpennys, has stopped caring the Gloria Vanderbilt, Amanda jeans.
Amanda jeans fit perfect. And they had alot of different sizes, and Colors. Now they do not have Amanda jeans.Those Jean were the best, plus jcpennys had alot of Amanda jeans, if you wanted another color, or size, grab a different pair.
I want those Gloria Vanderbilt Amanda jeans back!!!!!!!!
I don't think jcp. Cares w hat we think.,or what we want back in store.
I hope jcp, read these emails. |
| Jessie Schneider | 3/25/12 |
I have shopped at jcpennys, for 40 years. I am not sure how long I well shop there now.
I love Gloria Vanderbilts Amanda jeans, I love how they fit(perfect) . But now jcpennys, has stopped carring them! Before they had every size and color you would like.
Not to many stores haveG V A jeans.
I was very happy before, I knew when ever I wanted a new pair of Gloria Vanderbilt, Amanda jeansI could find them. Not anymore, penny's don't have them anymore. WHY!
So many lady's worn them, you had a winner, with those jeans. And the Blunt on the butt looks nuts, I'm sorry, I not a teen. I did buy one pair, I took off, the Blunt.
But, I need some new G V A jeans, where do I find them, not at jcp. There square deal is a joke, when they take away something I buy alot of. Please bring back Gloria Vanderbilt, Amanda, jeans. And listen to your customers, because without us, what do you have????????????jessie4009@gmail.com
Jessie4009@gmail.com |
| shame on jcpenney | 3/25/12 |
| Shame on Jcpenney for how they are treating their employees. They treat them like they're not important. Shame on all the new changes that have been made, and even though management pretends to know what they're doing all they do is read letters that come from their bosses and try to assure the employees that everything is fine. People who work there are unhappy and it's reflected on the customer service. They keep making changes and they even changed their dress code to a more casual one, like that is going to make a difference. Jcpenney wasn't bad place to work sure the pay wasn't great but the people were great. Oh I forgot they don't work there anymore. The company sent everyone on a "early retirement" even though many of these people were not ready to stop working. They just got to old for company standards and they were getting paid too much. What they want now is young people to reflect a new store, a reinvention of the store and also the people with no families willing to work anytime. |
| Maria | 3/26/12 |
| "America's favorite company" is becoming America's worst company. As a customer for 25-plus years I do not like the new changes. Its confusing and I don't like the prices,and even though you'll find a bargain once in a while most of the items are more expensive. The layout is not great, and it seems to be targeting a younger crowd. How about all the older customers that have shopped there for many years as myself. I used to enjoy going there every week but the shopping experience is not the same.Also many of the prices are wrong and its hard to find clearance items.Many items have multiple tickets.Whats the right price? The racks are messy and its hard to tell who works there at first glance.Some serious changes need to take place or many people will stop shopping there. The stores need to also keep the brands I like. I used to buy American Living for my grandchildren, but recently I was told they are not going to carry the brand anymore. The employees don't seem happy and a couple of the supervisors are rude. |
| Disappointed Customer | 3/26/12 |
| What is going on? To begin with this square deal thing...WHAT? Square for Whom? Why didn't JCP ask me the customer before making my former favorite store look like a flee market with pile of fair deal items, that I could have purchased in the past for much less. Furthermore, DEAL shopping is all about the HUNT! I miss the coupons, sale ads, and invitations to shop with a "free" $10 or $25 postcard. Consequently, what I squarely see in your new square deal store is a recipe for disaster. Well let me say this...I am "homesick" and I am going to follow the yellow brick road to my new home...KOHLs!!! |
| upset employee | 3/25/12 |
| I have worked for jcpenney for many years and after many years of service it is very sad to see how we are being treated. First of all, many changes were made and not for the best of the employees. Many people have lost benefits and not say hours. Many new people were hired during the holidays and the ones who have been there longer are getting the same amount of hours as the new employees. Management made us change our availability to "open" so that we could keep our jobs and then hours got cut. It is very hard to survive on 12 hours a week.(that's if your lucky with hours)They only schedule you when they need things to get done and even ask you to stay overtime and the following weeks ask you not to come in. I hope things begin to change. I used to love coming to work and now I can't wait to just go home, sadly they take advantage of us for that reason |
| aggresive | 3/23/12 |
| I am being harrased by the manager I have been written up , I.'m an excellent hair dresser, but, you have some old fasion hair dressers that can' t speak English, not educated, so I know they feel thretened by me , I know all the latest styles, can educate my customers, know how to speak English , and.Spanish, when I got there, the new ceo had just , started, love his concept, honesty is the best policy. So , because of this , other , hair dressers feel , thretened, so cause any little petty thing, like getting, customer , wet. Or, mat, not.straight, and , to many foils in my cabinet, they can' t anything so they make up some vicious lies, and the lust goes on and on. |
| lele | 3/21/12 |
@ Janie who are you Rushes helper? The man is a troll who doesn't deserve to 1. be on air 2.be able to spew hateful and disrespectful things about others while on air!
Anyway, I'm getting off topic. I'm a current employee for J.C Penney's and when I first started the job I loved it! I got a lot of much needed hours and my employees and managers are wonderful to work with. Now, it's horrible. J.C Penney has cut my hours no barely anything and for a college student depending on this income, it's like a death sentence. The mangers only care about credit card applications and annoy you until you get one or two in one day!? I just want to quit so bad because this is not the same store I applied too! If I had Known that J.C Penney's was going to cut my hours like this (as I wasn't told this in the interview) I would have never applied here in the first place! Get it together please! or you'll be loosing more than just dedicated customers! |
| | 3/19/12 |
| I work for jcpenny and they have a supervisor who treats employer unfair. That supervisor would call me in the office every week Juss to harass me or get me for pity things. I feel discrimination coming towards me. They also tell u to clean the 4 ways like slaves, wax it and I believing reading the discription of my job that was not part of it. they need to start treating their employer right and stop being races. |
| marcella aldridge | 3/16/12 |
| I have been shopping at penny's for many years, your clothes are terrible, i can do better at K-mart. the petite department is a laugh. being just 4foot 6inches, us little people relieded on you to be ther for us. I just this week braged on your petite dept. went ther today, I't practly gone, guess, i'll have to return to kohls, they arn't good either. i'm a senior and a little person. please make clothes for us.just can't tell you how dissapointed i am in you |
| Elena G. | 3/16/12 |
| JC Penney was my favorite store for the last 10 years - I used to spend over $2,000 a year, as I found everything I needed at the prices nobody else could beat. I think the new price strategy is a recipe for a disaster - the store will lose thousands of loyal customers, like myself due to elimination of clearance items and coupons, which made shopping so much fun. Their "shop best prices" slogans are nothing but a big scheme - every time you click on any of these "best price" items and try to add it to your bag, it says that the item is no longer available. I have tried this on dozens of "best price" items from different categories, on different days of the week, and could not buy a thing! Who in the world has the time to surf a totally useless website, which advertises merchandise which is impossible to buy! My last online order was at the end of December, 2011, just before their new "destructive innovation" went into effect, and I haven't purchased anything since then. In the meantime, Kohl's is advertising sales and coupons more than ever, and, guess what - that's where I took all my business. It's very sad to see that something that used to be so good and served so many people has been driven into the ground by a bunch of dumb executives. I have no doubt that this store is doomed and it's only a matter of time when we'll hear about them filing for bankruptcy... |
| Susan | 3/9/12 |
Who is standing up for the JCP employees? I once worked for JCP and now my daughter does. If I thought that I was treated unfairly then, what she experiences now is multiplied many times. I was loyal to JCP. She has been, also. People are standing up for "Ellen" and homosexual "rights", while people who work within the company are barely making minimum wage after years of work and are having their hours cut. This week, my daughter checked her schedule and had 30 hours. When she looked again, the store manager had cut it to 18. This is her only income. If this company wants to survive, my advice is to follow the example of J.C.Penney, who believed in treating associates fairly and with respect. The people at the "bottom" are the ones actually making the money for JCP, and the rich are getting richer and the poor are getting poorer. This is not the America or JCP I was once proud to be a part of.
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| Aryu Gaetu | 3/10/12 |
What lead me here was my quest for a job. The commercials implied it was a modern, fresh, new rebuild for JCP, and there is one just down the road. Appears to be a nice place to work, BUT...
1. The website is formatted terribly, like it was a middle schooler's project:
- Simple, very sparse graphics (plain rectangles)
- One font. A san serif font is terrible especially for blocks of small text.
- The product search pages are left justified; everything smashed to the left. Other pages, like this one, are also smashed to the left.
- The far left column is only readable on Internet Explorer. I tested it on Firefox, Opera, Safari, iOS Safari with port results.
- What's with the "Junior and Guys" category? "Guys" is just a confusing duplicate of "Mens" If you have a separate "Young Mens" (slimmer fit with teen styling) then make one.
- ...tons more, but I don't have the time or inclination to be your free graphics designer/manager. I have never created such shoddy graphics work in my life, and to have it pass by numerous managers and graphics staff completely baffles me. Geez, if nothing else, steal ideas from your rival, Sears.com!
2. No email contact information. The user is forced to use a form, and I was unable to send screenshots of this and many other web design issues. Apparently, JCP's choice for hiring part-timers-only extends to the graphics department, too.
3. Here and on other sites, there is nothing but bad employee reviews. Not one glowing review.
4. Knowing there is only part-time work, the position for "Commission Sales" is downright frightening. First, what the heck [cleaned up] does JCP sell that would justify it? TVs? Cars? It is obviously just another ploy to get full-time staff at part-time rates.
I'm living on Aldi hotdogs and water, and desperately looking for an employer (preferably gay-friendly) and I still would not consider applying for a job at the local JCP! The complaints prove what the website implies: JCP wasn't restructured or rebranded, just white-washed as cheaply as possible, trying to boost a little value for the investors before it is sold off.
Terrible - terrible - website.
Why 2 stars? It should get just 1, but they dropped the ".99" in the prices, so I added another start for being cute. But by all appearances, it is a 1 star company.
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| Dotty Fountain | 3/10/12 |
| I can not believe that you have changed to the square deal thing. This takes all the fun out of shopping. I just was in need of a bedspread which I would usually buy from you. I went to the Saginaw Michigan store. All the bedspreads I looked at same price, blah blah blah. I left and went to Macy's and guess what I found a deal, 1/2 off all bedspreads. And yes I bought one there which cost me $10 less then the square deal at your store. I think your downfall started with that awful commercial with all the screaming and is ending with this stupid uninspired sales change. Someone there really needs to rethink this thing. |
| Mary | 3/10/12 |
| Your outsourcing of your credit dept to GE Credit crooks is appalling. They accepted my payment in Jan through my bill-pay which I have used for many years. In Feb they 'returned' my payment to my bank and then tacked a late fee and finance charge onto my account. I have sent them a 'real' paper check and as soon as it clears, I will close my Penney's account of 30+ years. BAD CORPORATE DECISION!! |
| Karen Grifin | 3/11/12 |
| The recent changes at JCPenney are disappointing. I am a Platinum cc customer and annually spend a great deal of money at your stores and online. The greatest upset for me is that you no longer carry Ultra Tall Women's pants and jeans. I have purchased almost all my pants and jeans from your store for around 30 years. I need at least a 36" inseam. I wrote to your online customer service representatives and asked if they were going to stop carrying them for good. In return I received a form letter saying if I didn't provide a product number they could not help me. I wrote back and explained that it was a size not a particular product, no answer, nothing. So poor customer service too. In my opinion there is no purpose in having online customer service if you do not read and respond to the question asked, form letters show me that you do not care about me as a customer. I feel that your new pricing policy, while it will save you money on advertising and signing, will drive down your business as it creates no urgency. Why go to the store today? It will be the same price next week or next month. I do like the Ellen commercials. |
| Janie | 3/12/12 |
| It is hipocritical to pull your ads from RUSH and not from Bill Mayer(cable), or David Lettermen(CBS), and that crazy actor Alec Baldwin(Hollywood) who rallied a late night audience to their feet with the cry to kill a republican congressman and his family. SHAME ON YOU and SHAME ON THE MEDIA for the double standard. Rush may have used inappropriate words, but after 25 years on the air 5 days a week, three hours a day, who wouldn't screw-up once in awhile. Did you know Rush is deaf, he helps numerous charities and has helped advance the science and technology for those with disabilities to work and be productive. But do you give him any recognition for that work. You've loat my business until you demonstrate your compassion and charity towards all people. |
| Ex JCP Customer | 3/13/12 |
| I was in your store in Abilene, TX recently. While I was there, I was looking for a water fountain. The woman at the customer service desk said that it was taken out. I am glad that Penney's don't even think that their customers deserve a drink of water. Wow! I have never been in a large retail store that didn't have a water fountain for the public, even if it was in an out of the way location. Now I know why I have only been in Penney's two times in the last four years. |
| Michael Wasserman | 3/14/12 |
I am very interested to see how the turnaround will work. I worked for JCPenney for 3 years and enjoyed working there The presentation by Michael Kramer and Ron Johnson was intriguing. Thank you for inviting us in over the internet.
Depending on the creativity and performance of your vendors to establish stores within JCPenney, setting retail apart from the norm. You were clear on the timing of this transformation.I look forward to seeing what the apparel industry comes up with . You have challenged us to consider what we do,how to approach service and partnership with you. I am very sure that James Cash Penney knew his store , customer and direction that would remain as important.
He said something like, A merchant who is about serving the customer well has nothing to fear from the competition...Mr. Penney will always be the founder. He understood that he could not fulfill his vision without the assistance of his team and customer. Ask Earl Sams the president of JCP who's appreciation for Mr. Penney proved itself.
215million shares left for sale offer them to the customers as a public offering,with access to dividends yearly instead of creating loyalty through trapping the customer
with high interest credit cards.
The customer is not always right but serving the customer well will always prove right.Michael 2012 |
| Karen | 3/16/12 |
| Sorry customers of JCP, when you shop on the "Best Price" Fridays, you may find long checkout lines. We are at the store until early morning hours marking prices, but the hours for employees are so limited, the stores-especially the smaller ones-have mostly just supervisors working. This means long checkout lines and no customer service, since most managers and superviors just sit in the back offices. Pretty sad when most everyone in the store is looking for another job. Cant feed your family on 12 hours a week or less. |
| retired employee | 3/7/12 |
I want to thank JCP for the increase in the gold card/assoc discount to 25%, to offset the loss of coupons. I have found your new pricing to be fair but do think the average customer will not like the absence of coupons and other incentives. I am in Michigan, and the economy here is poor like other areas of the country. Without any coupons, your loyal customers will transfer their business to Wal-Mart and Target, who still have sales on items and comparative mechandise. Also, having "special" first and third Fridays discounts doesn't work for many. Working people, students and others on schedules will not want to drop everything to run to your stores on Friday to shop. This would be beneficial for retired people and others who don't have time commitments.
I also agree with the writer who dislikes the type of clothing you are selling now. For years, JCP was THE place to go for sensible apparel. Now it seems to be geared for kids and young adults who want to show us everything they possess. Please keep in mind that the 40 and up generations of women want to dress differently from a teenager, and not all like Alfred Dunner style. Please rethink your assortment. |
| Female Consumer | 3/7/12 |
SHAME on J.C. Penny for being intimidated to pull their advertising from the Rush Limbaugh show. I don't agree with his wording but this is the UNITED STATES OF AMERICA. Our constitution guarantees Freedom of Speech and I might just add your ability to do business in this Republic. I for one will pass the word to boycott J.C.Penny if they bow to the "Political Correctness" I would hope that they believed in Freedom and if you don't like something that is said then don't listen. Really disappointed but it looks like you are choosing a side; hope you can live with it!!!!
A Female Consumer
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| RP | 3/7/12 |
| I have been a JCPenney loyal shopper since 1973. I will continue to be so, but I felt compelled to ask for an apology from the corporate office. If I understand the new ad campaigns of late, JCP has been playing games with me and the public for years. The slick ads do not admit culpability on Penney's part however. It would be so refreshing to have a corporate suit admit that the type of gimmicks now eschewed as degrading were exactly what JCPenney's had been using on the shopping public. Let's be honest and give the customer credit for being intelligent enough to know when it's being given a bait and switch. |
| Jason | 3/7/12 |
| I've been with the company a little over a year now . I make my credit goal as well as sales goals every month. I've never missed a day of work and have only been late by 5 mins twices in my Penneys career . Before Mr. Johnson took over JCP , I felt like I count as a employee and felt loved @ Penneys . Lately i've only had 2 days a week to work for the last month and a half . I've seen a lot of good employees let go and we've been treated like crap by Mngt lately. My fellow workers as well as myself was told that if you made more an hour then you would receive less hours and they would work the least paid employees more then us ( such disappointing new )... I feel like in the process of becoming Americans favorite company then Mr. Johnson you should care more for your employees who helped in this process ! |
| Candy | 3/8/12 |
I will never shop at JC Penney again since they no longer advertise on Rush Limbaugh's show and reading these reviews on how they treat employees. The woman advocating FREE birth control is a leftist and politically involved with the democrat party. This is not about birth control it is about FREEDOM and LIBERTY. And, freedom from government intervention in religion. I thought the democrats did not want to be in our BEDROOM. So we have a corrupt administration in control of our lives. This woman can go down 3 miles to Target and get her pills for 10$. The government supports Planned Parenthood with out tax dollars and they will give them out free or at a discount. Are people really so stupid, no longer able to use common sense or use logic? They are unable to see through all this corruption of this admistration and those who support the leftist politicians ruining this country. The president said that he was certain her mom would be proud of her. Thank goodness she is not my daughter, I would be humiliated by those actions.
And now the CEO of JC Penney fall in line. I will no longer shop at this store. Meiers and Target will get my business. Macy's and others. There are plenty of stores. And, trust me, when I know something is totally wrong, I will not take part in corruption. There are eating places in our area owned by individuals who are ruthless and I have never been to those establishements--high end and moderately priced places. Not so good luck to you...Mr. Johnson. |
| Anonymous Past Employee | 3/5/12 |
Instead of being upset with JCPenney for hiring Ellen as their spokesperson, I believe the public and its customers should be more concerned with the way they have treated their long standing and loyal associates with their recent restructuring of the company. If any of you could have access to the letter that most of these associates received, basically telling them that because of their age a time of service, they no longer "Fit In" with the vision of JCPenney.I and many others would really wonder why?
The older folks are the ones that understand "customer service" and hard work, not the young selfish, self centered and spoiled young people of today, that wouldn't understand a hard days work if it slapped them upside the head. Ellen is a comedian doing a job she is hired to do, and paid to do so. What consideration was made for the associates that needed their paychecks for the job they did for a company they believed in for so many years????I hope you all will focus on the real issue at hand. |
| Bobby | 3/5/12 |
| It is very sad that Mr. Johnson doesn't realize that here in the Northeastern part of Pa. that change is not well taken. The economy here is extremely poor. I do agree with some of his reasonings but not all. To take away the Customer Service Centers is horrible also. People need jobs here not taken away. The hours are so poor for some of these people. It used to be a fun busy store. Now there is hardly anyone in it. People here are outraged. It may work in larger cities but the smaller JCps will be history. People don't understand retail. Coupons always matter. Just through one out there on a weekend and see what happens. I would expect a big turnaround for JCP |
| David B. | 3/2/12 |
| I commend you for choosing Ellen DeGeneres as a spokesperson for JCPenney. And I strongly commend you for standing by her after the attacks from narrow-minded homophobes. I am an older white male, a veteran of the Vietnam War, and a resident of a small Southern town, who works in the defense industry. I strongly support Ellen as your spokesperson and I am all the more enthusiastic about being a loyal long term customer because of your steadfastness in support of diversity. In my mind, this defense of representatives of minority interests is truly in line with some of the concerns of our founding fathers and is representative of the examples of inclusiveness seen in the life of Christ. Thank you for not crumbling to the relentless onslaught of the right wing extremists who try to demonize anyone with a belief, an appearance or a lifestyle that varies from their definition of the norm. |
| Nancy Smith | 3/3/12 |
| Bought at JC Penney's while raising my boy's who are now in their 40's and later for myself. The clothing I am seeing today look to be for teenagers. They are too short and too glittery. Where are the nice suits and dresses with a modest hem length you once had. Have you forgotten about the older women and men who shop at your store and do not want bling and glitz. I doubt I will ever purchase from you again and I have had a very long relationship with Penney's. |
| Disgusted | 3/3/12 |
| My girlfriend has worked at JC Penney for over 5 years. Ever since Ron Johnson has took over, her hours and everyone elses have been cut by about 75%. They are trying to force their employees out the door. They are being treated very poorly. From what I understand all the workers are miserable. No respect at all. It is obvious that Ron Johnson does not care or appreciate his employees. Just another rich fat cat out to stick it to the poor working class so that he can maximize profits for himself and his shareholders. Yep another case of the 1% giving the middle finger to the 99%! Ellen, I hope you are reading this... unfortunetly as company spokesperson you are condoning this type of business behavior. It does not reflect well on your image. I will never shop at JC Penneys ever again! |
| Shad | 2/26/12 |
| 2-29-2012 I worked at the jcp in Arlington, TX at the parks.I was schudle to work from 6pm to 12pm. The manager said we can not get off at our set time. I told her i can not work that late,knowin i work in the moring, she said you might not have a job. So i walked out. i cant work that late i have another job that requies me to be at work at 8. I've never had any problems at work. Second eveytime i requested to be of or tried to chagne my hours i got deined. (WOW do they not know people have jobs and go to school and they want to keep tou there all night as if they dont give to 2cent about what you got to do. |
| No Name | 2/28/12 |
To whom this may concern:
Attached is a document that was mailed to several people within you organization on February 03,2012 , I have heard nothing from no one concerning this matter a little shocked to say the least. Numerous people have read this letter with no prior information from me about the circumstance surrounding the situation. They have all expressed to me that they believe that I was let go under false pretenses.
A) People felt I was let go because of the incident of January 15, 2012
when I and another associate gave the "Loss Prevention" Managers daughter a hard time when there were several rules, integrity issues AND forgery that was done at that time. 1) Pam " Loss Prevention Manager" told all associates in the morning meeting that "ONLY" JCPenney associates were allowed to check out with the 50% discount coupon and you must have one to check out and get the discount. 2) She allowed her daughter to come back in the store at approximately 2:35 p.m. to use the discount card, she was question, wasn't sure if we should allow her to use it, then she had the "Loss Preventions" Manager's credit card and she wasn't even on the account, we asked for ID and she didn't even have one on her. 3) So you have to wonder if it took her 8 or 9 days to go back thru the safety video's to see if she could find something to get rid of me because of the way her daughter was treated. I could speculate that is what caused her to calling me a thief and not showing me the video that she said that proved that I was ( that was against my legal rights) and she was very nervous the whole time she was confronting me. So she can break rules and get away with it and I loose my job amazing how the higher up people always get away with breaking rules.
B) If they thought anyone is stealing from the company they would not
take 19 days to confront that person, I know for a fact that there always someone that room monitoring the camera's, I have seen them chase people through the store, when they watched them take
had the to call the customer service desk when the customer had changed price tags. So for them to come up to me 19 days after an incident and say that I removed JCP assets that is pure speculation on their part because if the “Loss Prevention” Associate that was on duty that night thought something was wrong he would had stopped my husband on the way out the door. So it is pure “SPECULATION” that I took something that belong to JCP. There are always associates that came to the floor with bags that they had under the customer service centers where they worked. Were they charged with mishandling company assets or was mine actually for retaliation for the way that the “Loss Preventions” manager’s daughter was treated
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| K Parks | 2/26/12 |
| Over 110 years ago, James Cash Penney founded his company on the principle of treating customers the way he wanted to be treated himself: fair and square. Mr Penney would be disgraced and heartbroken to learn the way his corporation's associate GE CREDIT treats JC Penney's customers. Because of their manipulating ways, harassment, and blatant practices of fraud playing with credit scores and credit information to find away to reduce the "available" credit so that the debt to available credit ratio is totally out of balance... I WILL NEVER SHOP in JC PENNEY's stores ever again!!!! IF this is FAIR AND SQUARE... I WANT unfair and ROUND!!! NO STARS!!!!!!!!!! May you reap what your credit associate has sown! |
| magdolna nagy | 2/27/12 |
Magdolna Nagy
200 NE 175 Streets
North Miami Beach Florida 33162
Cell: 305-725-9316
magdolnam@aol.com
Date: 2/27/2012
Mary Plannmullar
19501 Biscayne Boulevard
Aventura, FL 33162
Phone: 305-937-1317
Jcpenny Corporation Inc. Headquarter
6501 Legacy Dr. Plano TX 75024
Phone: 972-431-1000
Fax: 972-431-1362
To The Headquarter Jcpenny Corporation Inc.
This communication will serve Mary Plannmullar who is the Aventura Jcpenny catalog department supervisor to inform Mary Plannmullar that when I was an Associate at the Jcpenny catalog department, I suppose to be trained for a supervisor and I suppose to be receiving a supervisor certification between 30 days from the date I was hired by Mary Plannmullar as a server corridor at the Jcpenny catalog department. I was employed at the Aventura Jcpenny catalog department for almost three years; the supervisor certification was not issued to me by Mary Plannmullar who hired me to train me as a supervisor and as a manager after I successfully finish the supervisor training. I am asking Mary Plannmullar to release me the supervisor certification which I suppose to receive after 30 days I was hired as a server corridor at the Jcpenny catalog department.
Submitted To The Headquarter Jcpenny Corporation Inc.
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| Frank McKinley | 2/27/12 |
To: JCP Corp. Managment & Pres. Ron Johnson:
Dear Managment,
Hope all of you get this note of complaint! Recently heard of your having "Ellen" to be your representative to the public and that Ron Johnson said she represents your "values"!? That we need to get "tolerant"!!! Well I hope you know that is a load of moldering horse manure! "Tolerant" is PC (Whisc is in genuine reality CM cultural marxism!)lingo. It was invented to destroy proper and logical thinking and to help brainwash the people! I read the Communist manifesto that the illuminatti hired Carl Marx and his sidekick Ingals to write for them (A psuedo philosephy to oppose our Judeo-Christial philosephy and way of life). It is a lot of lies, slander, rable rousing and blasphmies! How ever the ten planks for the take over of a nation are very effective! You are pushing the perfidy. Your actions in these matters are quite dishonorable and Johnson to in essence to "say in your face" is contemptable to the max. Jehovah; El Elyon the Creator of all Creation and the only real GOD there is or ever was; says of the sodomites ("a rose by any other name....") is an abomination! He will not be mocked and at the time HE planned HE will pour His wrath out upon the rebels! Read Psalm 14:1a, Galatians 1:6-13 or so, II Timothy chapters 3 and the first half of 4, then Revelation all 22 chapters. Wake up and wise up! you think HE will let it slide for ever, but not so. Best quit offending HIM. He will be your judge and HIS verdict final and eternal! As Holy Scripture says "It is appointed once for a man to die, then the judgment"! There will be no do-overs once the time HE has alloted to you is up. Best turn around to HIM and repent and follow HIS Messiah Jesus All Mighty GOD and don't let any moss grow under your feet! This nasty agenda is also anti American. It amounts to your spitting upon our Pilgrim/Puritan/Patriot founders and Patriots since and scorning their blood, sweat, tears and hard work! I have no respect for any and all those doing so at all! Those that do this debauched perfidy have my contempt and disgust!!! I do hope they repent of all those vile things and become children of GOD and patriots (The genuine article). I risked everything in the Marine Corps in the old Republic of Viet Nam. My people from the Revolution in 1776 and on. All forms of marxism/socialism/occult are contrary to what is truely right and good and very anti-Christ and anti-American!
Don't side up with those wretched infidels!
Truely
Frank McKinley
RSVP
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| Suzu | 2/26/12 |
| I will give jc p a zero star to jcp at Boston post road,milford, CT .I got worst customer service in my life . When i talk to the employee, she say "my name is tina u can go ahead and file a complain about me." that is so rude. I am working with a food business. We never do this with our custmers. We taught custmer is god.When I complain to manager.he just say a single word " I appolozise" and by looking at my worst experience, that word wasn't enough. If I was a manager I would kick her out or at least give her a written warning. Because, being a manager of subway I know that 95% of unsatisfied customer don't complain. I am wasting my time cause I got worst experience in my life. |
| Tiffany | 2/23/12 |
| My name is Tiffany and I never been to the jcp salon before and I thought to give it a try. Boy was that a bad decision. I paid $60 for a cut and highlights. I wanted a trim to my a line bob and to refreshen my old highlights. So the lady did my hair and put in something called blending in the back. I have extremely thick hair and my routine is minimal at home. so I paid the money even though i.had some concerns. It looked great at the salon. I get home and wash and condition with my products and flat iron my hair and of course there were mistakes. I had a hole at the base of my head, my highlights werent improperly done and she cut it too short with her fancy blending technique. I was so mad she knew I had thick hair and still cut it too short. I called the manager who was friendly and asked me to return to fix it and I did return the following day. She fixed my issues with my haircut. She agreed that the stylist did cut my hair improperly. Well as for the highlights now I don't have any. I went from grown out highlights that we're Carmel to bleach blonde highlights to No highlights. Is there no happy medium? And to pay another salon 60 bucks to redo them. I will never go back to penmys ever. And I do agree about the prices I paid 17 dollars for a shirt. Nothings on sale its all full price. Horray for Ellen she's very funny who cares about her preferences. |
| Julie Kelley | 2/23/12 |
| Zero stars for JC Penney! They're new policy of no full time associates makes me sick! My 72 year old mother now has to go on medicaid because after 30 some years on the job, she is now losing the few benefits she had. Not to mention you are putting her and others in a bind by cutting their hours in half. Thanks for raising prices and cutting benefits and hours to your loyal employees. Since you have no loyalty to your employees, I will have no more loyalty to your store. I will not shop at JC Penney again. |
| Grace | 2/23/12 |
| Homosexuality is a choice! Life can not be created by 2 of the same sexes. It is not natural to be with the same sex. You do it because you choose to, whether from a young age or not. My authority in that it IS wrong is the Bible...what is everyone else's authority? Yourself? Your own opinion? Because they were "born" that way? God create us to multiply...How do gay people do that? Scientific study has NOT proven that homosexuality is an in-born or biologically determined characteristic. Scientific research has produced findings that might be interpreted as being consistent with the idea that some people may have something like a physiological predisposition to homosexuality. As with alcoholism or some forms of diabetes, there is some evidence that some people with some physiological characteristics are more likely to have homosexual desires and/or behaviors than others. If we all went by what we "felt" like doing emotionally or physically, this world would be very evil. There is a group out there called NAMBLA(look it up) who feels it is their right to be with young boys. They say it is not their fault "who they love". Sound familiar? What makes them wrong and Homosexuality right. I know there are drastic differences but my point is this: They feel that they have every right to love who they want. So, just because someone says it's right because of their own opinion, does it make it right??? My authority is God and God's Word...what is your authority? How are you coming to your conclusions of what is right and wrong? Is it just because you say so? God loves all people, it is the sin he rejects. We are all sinners but God forgives us because He love us and for that I am very thankful. |
| Recent employee | 2/21/12 |
| JCPenney has got to be one of the worst places to work. They treat their employees like crap. You cannot file a complaint with human resources because there is no access. As for what they are doing with the store, many prices have gone up. Big and Tall went up. So many things are selling for more than what they were all year last year. They are NOT bargain prices. And another thing about employees - if you have a sick kid, tough luck. You can get fired if you call in. But the managers get to do whatever they want and they sure as heck have their faves. I've seen blatant racism, too. |
| JN | 2/21/12 |
In December, I was able to get my hair cut for $28.00. When I recently called for an appointment, I was told that the price of a haircut is $36.00, but that blow drying is included.
I do not blow dry my hair. It's naturally curly, so I let it air dry. So, Penney's is forcing me to spend $8 on a service I don't want and won't use.
I will not use Penney's hair salon again. That's very bad practice, to increase the price by about 28%, and include in that price a service people might not want.
Bye, bye J. C. Penney. You won't be seeing me again. |
| J. Lyden | 2/22/12 |
I have been a loyal customer for countless years and due to my profession, I am continuously purchasing your dance tights. At least 4 to 6 pair every two weeks. I have just recently been back in to make the routine purchase and was shocked to discover you increased the price by $4.00 per pair!!!!! NOT HAPPY! As I have been a dedicated customer for years.
In addition, your price increase for this item (and everything else you inflated) is not a smart business move on your part. You are tampering with employees of an industry that will gladly take their business to specialty shops such as Capezio for the quality and cost. Since you have increased your price by 40% in economic times that are not conducive to the structure of incomes, we will no longer be giving you the business we did before.
Since your pricing has increased we will be shopping at those specialty shops and paying for the quality of product and personal service. Not to mention incentive to shop. For these stores offer a "free" product after you purchase a certain amount. This helps us save money, that you will not be receiving!
Sincerely,
Disappointed Ex-customer |
| Jane Jenkins | 2/22/12 |
| I do not like the new look that JC Penneys has taken on. I liked shopping with the coupons, door busters, and specials. The new everyday pricing is not a bargin. I use to buy all my clothes at Penneys but will now go where I can get the best bargin. The store is not inviting and I will not be shopping there. I even went to the optical department for glasses. I shopped at Penney's for over 34 years and what a disappointment it has become. I do like Ellen as a spokes person but not the everyday pricing. |
| Jessica | 2/22/12 |
| If there was a 0 star rating...I would give it. This rating has nothing to do with Ellen as the new spokesperson (I love Ellen) or even the new pricing system and now no coupons....this rating has to do with how the company is treating their employees. Jcpenney wants to rid their stores of full time associates so they do not have to give them benefits and now they are laying off countless people in order to save money and line their pockets in the process. Life is hard enough without having to worry about how to make ends meet or worry about insurance. I know that the new CEO and other big wiggs at JCPenney cares nothing about the little people and that's a shame. One day they will have to answer for what they are doing! They are GREEDY and I will no longer shop there! |
| Worker | 2/22/12 |
| Hmmm, I work at a Penney's store, and have for a few years. I am a 25 yr old heterosexual female Christain. I read my Bible and take it literally and try to follow it, and model my life after it's teachings. I understand that the Bible teaches homosexuality as a sin. However, there are many other sins. Many! In fact I catch myself in my own sin EVERYDAY! For all have fallen short of the glory of God! And you may think that some sins are worse than others? But who is the judge? Not me. Not you. And thank goodness for that. Because we are man, biased, sinful, unworthy of that power. Thats why God is God. The Alpha and Omega, the All Powerful, All Knowing, King of Kings, Lord of Lords. Why would I ever claim that I would be the judge for he is the only one who can read the human heart. And I take peace in that knowledge. I am hurt by those who are spewing hate in the name of Jesus. It is so opposite of him. It's not him or his basic teachings at all, and so far from his word. Was it not he who came and saved the thieves beside him on the cross? Was it not him who hung out and saved the prostitutes and murderers? He loves everyone, and teaches us to love every one. To hate the sin but love the sinner. For are we not all sinners? That's kind of the whole point of him being perfect and separates us from him, since he is the only one who was ever without sin. I am not saying to give Penney's and Ellen all of your money. However the people that choose to say such awful things and put Christ's name behind it make me sad and I feel like they don't know Christ at all. |
| Dana | 2/22/12 |
| I am so disappointed now with your new concept. You have outpriced the folks who normally shopped at your stores. I was at first excited to see some really good prices on some girls plus shorts only to look a little more closely...I bought those same shorts last summer for $2 cheaper on clearance in the store!! It is more financially beneficial for me to shop at stores like Kohls & belk who have awesome sales!!! |
| Kevin | 2/22/12 |
Are people really this ignorant ? Do people choose to be hetrosexual ? Do people choose to be born a man or a woman, or to have brown eyes or blue eyes or brown skin or white skin ? People just are born the way they are born. A certain percentage of the population is all born different and we all have to live on this earth together and to try and be happy while on this earth together. If you don't want to marry someone of the same-sex because you were not born with that desire as being natural to you than guess what, it is America and we are suppose to be free and you don't have to marry the same-sex. What a concept ! Freedom of choice ! If any of my kids are gay, family or friends I want them to all be happy and live their life the way the are most happy and fulfilled. I would love them and be apart of their life no matter what. I would want them to have the right to marry any person that they wish to and be who they are and not afraid and not discriminated against.
Kelsi, you seem to know what the true meaning of being a real Christian is, it is a shame that so many people in our country and the world are no longer trying to become more like Jesus with regard to loving one another, being kind, generous, not judging, compassionate and forgiving to all. That was what I was taught at a young age both in church and from my parents and it has allowed me to have a beautiful life filled with a great family and wounderful friends and has allowed me to do great work in many areas of life with groups and other people.
It is apparent that many who call themselves christians just seem to like to use that name for many purposes other than to actually be a true repesentation or do God's work each day as he would if standing next to us showing us.
I had not been in JC Penney's for over 10 years and as a result of Ellen and the Million Moms negative standing I have now gone twice this month and bought for myself and others in show of support. I will continue to do so ! Great job Ellen and JC Penney for sticking by her decision and yours. |
| Annie | 2/19/12 |
With so many people with values that we want out children to emulate, I do not understand why a reputable store like JCP would go out of its way to select someone who espouses not only extra-marital co-habitation, but homosexual relations.
This country is coming to its end very quickly. We are leaving a horrific legacy for our children. I have closed my long standing account with JCP and I will not shop there any longer. I pray that others with the ability to think will do likewise. |
| Sally | 2/19/12 |
I do not like the new pricing and the way the store looks(cold like ice). You have turned yourself into a upscale looking creature. All of my friends are commenting how the homey feeling is gone. The bargains gone. The $10.00 coupon that pulled me into the store is gone. I dislike Macy and now you have turned into Macy. We like the crowded aisles. The treasure hunt. The signs on top of the clothes. The prices are not lower but higher.
Go back or your loyal customers will disappear or go to Macy's store, since now you are the same. People will be saying I don't like JCPenny! Fire the person that came up with this and ask your long time employees what they think. They will tell you the truth. If JCP is not JCP when what is it?
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| Rachel Thompson | 2/20/12 |
Thank you JCP for standing by your choice to have Ellen be a spokesperson for the store. I am sure she was chosen because she is warm, caring, funny and many people enjoy seeing/hearing her.
I would not want to patronize a store that judges people for their lifestyle choices and is exclusive to who they will serve. The "Christian" moms that are speaking out would do well to remember a time in history where Christians had to give each other a secret sign because if their beliefs were known, they would be outcast and put to death. Thank goodness we don't want to go back to these times and can value people for who they are.
My family will continue to shop and recommend JCP as a great store for all! |
| Valerie in Indiana | 2/18/12 |
| I applaud you JC Penney! I'm ecstatic that you stood behind your (excellent!) choice of Ellen DeGeneres as your spokesperson. As I read through some of the previous comments, I'm saddened by the hate and ignorance spewed by some people. I have never been a regular shopper at your store, but I will be now!!!!!!!! I look forward to purchasing clothes for my family and items for my home. I plan on encouraging all my other mom friends to shop at JCP as well. Thanks again for standing up to the bullies!!!!!!! |
| Valerie in Indiana | 2/18/12 |
| ... and I wanted to respond to "Anne" who said "...shoppers now have to deal with inappropriate homosexual items such as leather thongs with rhinestones..." SERIOUSLY??? Like straight folks (i.e. heterosexuals) don't ever wear thongs? Your post made me laugh out loud! Then it made me sad, because it show how deeply ignorant you are. And ignorance is very dangerous. Please open your heart and mind to things that you do not undersand. And by all means, educate yourself! |
| Anne | 2/14/12 |
| It scares me, that now that J.C. Penny's has decided to continue working with an admitted homosexual lesbian named Ellen D., will shoppers now have to deal with inappropriate homosexual items such as leather thongs with rhinestones, advertised in those newspaper adds, and boldly in the store for children to see? Keeping Ellen as spokesperson will only cause the fall of J.C. Penny. Give homosexuals an inch and they will want a yard. What is our country coming to? It was originally based on Christian and Godly values. I am never shopping at Penny's again. |
| Lisa14 | 2/14/12 |
You have got to be kidding. This new change is detrimental to shoppers. Many of your items are higher than they were before your change in February. I have shopped at your store for more than 20 years. No longer!
Not only have your raised your prices but you now carry less in your store than you did before. My husband can no longer find a good selection of Big & Tall clothing. Also, the jeans I paid $15.00 on sale are now $35.00.
In addition a sales person told me you are trying to be like Nordstrom with your new sales catalog and new shopping bags. Sorry, but you will never be Nordstrom. The quality at Nordstrom is much better, their customer service is exceptional and when they have sales their prices are lower than your are.
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| Darlene Zubkus | 2/15/12 |
| I shopped at the Lakeline Mall store in Cedar Park, Texas, last night and was appalled at your "new" concept. It is not a new concept as Sears tried it and look where Sears has gone. I haven't shopped at Sears in years. The Penney's store has a cold, vacant feel and as I usually purchase my clothes there (Alfred Dunner), I checked out your everyday prices on Alfred Dunner brands. The everyday prices are Alfred Dunner's usual prices. However, in the past I purchased them at Penneys and Macy's when they were on sale at 40-50% off. Why do you think I would be so dumb to purchase my clothes at original price when I can go next door and buy them at Macy's at 50% off? I love to purchase my bed linens and towels when Penney's has their quality linens on sale but that will not be available to me now as I can't afford your everyday prices. I have been a long time shopper at Penney's but I will not shop there now. Your new CEO has ruined the JC Penney brand. |
| K Glazer | 2/15/12 |
| Thank you JC Penney for standing up to the people who hate in the name of God. I'm sure He is more saddened by their ignorance than by anything else. I really respect the stand you have taken and hope that other companies will follow suit. |
| marian abrams | 2/15/12 |
I just left JCP as well, and agree with "tr", the store now has a cold feel to it and whoever came up with this pricing strategy obviously doesn't understand the bargain shopper and how we live for sales(real or imagined). I was not impressed at all with the new concept.
I do however support your decision to stand with Ellen against those filled with hate. What happened to the Christian teachings of loving thy neighbor, it didn't say but not the gay neighbors. Oh, well I suppose that's the way it is. |
| James Sampson | 2/16/12 |
| Shame on JC Penny co,for choosing Ellen Degeneres as your spokesperson. I will no longer shop at your store. |
| William O'Hearn | 2/13/12 |
| Thank you JC Penney for standing up for Ellen DeGeneres and not caving in to one intolerant group. We made a special trip to spend more than $200 in your Wayne, NJ store, and we are not wealthy people. We hope you will continue to support causes like the PA public school that wasn't paying teachers. We and many other fair-minded Americans are behind you. |
| Thank goodness | 2/13/12 |
| I have a question for people who won't shop at JCPenney because of strong moral values and that she does not represent ALL americans. If JCPenney were to select a (in your eyes) strong christian role model as their spokeswoman or man, would you still say that they spoke to ALL americans? Is it not great that America has all these different influences and choices, that is what makes us American. Religion also offers the option of choice and different paths (not everyones path is the same) and we are all equal in god's eyes. So if we are all equal in gods eyes, why does there become this inequality in yours when you say you follow god. Just wondering what your take on it is. Don't automatically start saying blasphemy blasphemy or anything. If you can write out a clear argument I will read it. Otherwise, you can find me at JCPenney shopping their great deals. |
| Very | 2/13/12 |
| Your new restructuring is a joke, you didn't lower prices like you advertised. I checked out several items at your Quail Springs Mall in OKC yesterday. Your actually raised prices on a couple of items, and now you are saying that you won't have sales. WHAT EVER HAPPENED TO BEING HONEST AND UPFRONT, with your customers. You must think the ma |
| Trish Teeple | 2/13/12 |
I am so frustated with the JCPenney in Sterling Hts Michigan, in particular with the custom blinds shop. Apparently that part of the JCPenney business is sort of a division of JCPenney. I was told by the store manager that the custom blinds area is actually rented space by the custom blinds division.
I ordered blinds in Sept 2011. I was told they would be in by the week of Thanksgiving. They came 2 weeks after that. When they arrived, they were not as we ordered. There was no trim on the curtains that we requested, and we were given blinds when we ordered shutters. On top of that, they installed the drapes so that they hang directly on top of my heater/AC vents. They installed these while I was at work, and my mother was there. They told my mother that we should place the little plastic directional covers over the heat/AC vents. Nice solution... they want me to have something that makes my drapes hang incorrectly. I'm sorry, but for $3000, I should not have tacky plastic vent covers pushing my drapes away.
I have been calling JCPenney ever since. They rarely answer the phone. The sales person was supposed to come out to my house (finally) on Jan 28, 2012 to correct the issues. She cancelled and rescheduled for the Feb 4, 2012. On Feb 4, she did not show up. I was home all day waiting for her. I called the store 2 hours after she was supposed to arrive and they said that they would call her and have her get in touch with me. She never did.
The next morning, I saw a little business card in the door. I don't know if she came in the middle of the night to place the card there, or if she came while I was in the bathroom, and I didn't hear her knock or ring doorbell. I am not sure when she came, but she never called me back.
I've called them 2 more times since. Again, no one answers. I leave voice mails, but no one returns th |
| Paula Ann | 2/13/12 |
| I do not understand why God fearing Christians cannot take a stand on this issue? Ellen D. clearly does not represent wholesome family values. She is gay and married to another woman for goodness sake! That to God is wrong. For those of us who are faithful to God we cannot just stand by and let this happen. I am tired of homosexuals and their sponsors forcing others to accept this wrong lifestyle or calling it acceptable. The greed of J.C. Penny to now want the gay shopper is shameful. |
| Traia Wensel | 2/13/12 |
| I am not a frequent shopper at JCP but in light of your decision to stand behind Ellen as your spokesperson I will be shopping there more often. I applaud JCP for not giving in to a bunch of vocal bullies. And as for all of you that are "not going to shop anywhere that supports Gays or Lesbians" then you all better get rid of your computers, your coffee, your running shoes and you probably should stop that order of roses for your husband/wife that is being delivered tomorrow for Valentines day! |
| Kelsea | 2/13/12 |
| Wow. I must confess my complete and utter shock/dismay with many of the reviews about JCPenney now. To slam an entire company simply because their chosen spokesperson is gay, is to say the least, very childish. Just because you dislike Ms. Degenere's chosen lifestyle doesn't mean you have to be so vocal about it. I am a recent employee of JCP, and must say that while I am not a huge fan of Ellen, what they are doing with the store is remarkable. So quit being so closed minded, and look around to see what the store may have to offer you. Just because Ellen is spokesperson for JCPenney doesn't mean that if you purchase any clothing from them will make you gay. Geez. |
| Sally | 2/13/12 |
| It is sad to continue to hear CHRISTIAN people spew HATE. THOU SHALL NOT HATE!!!! JC Penney hired an actor. If you do not like Ellen then that is your business. People who live in glass houses should not throw rocks!!!!! Remember that this is the UNITED STATES and people are free to live as they choose. Ellen is not hurting her partner, children or animals. Therefore you should go after people like the man who killed his wife and children (last week). Get those weirdo’s off the streets. If you are so worried about actors and the way they live, then you and your family must walk on water. As a Catholic I was brought not to judge other people. That is GOD’s job. We are to live with respect for all GOD creatures. People need to look at JCPenneys as a big corporation who uses and abuses their employees. CHECK OUT WHAT THEY DID TO ELDERLY EMPLOYEES AT THE WESTMINSTER COLORADO STORE. The new general manager Pat Miller swooped in and suddenly cut all full time employees (elderly employees) hours if they could not work at night. Now most of these employees were there for 20+ years. Within 6 months, she eliminated their jobs. She even got rid of elderly employee’s who had accidents at the store and forced them into retirement. She threatened them with saying “your retirement may be in jeopardy”. Look at more their employment practices then worrying about Ellen as a spoke person. Look out for American workers and their family. |
| Kelsi | 2/13/12 |
| Being a Christian, I applaud JC Penny's. One of Jesus greatest teaching was and if you follow Jesus to this day, "Thou shall not judge least Thee be judged." For all those who have so much hate in your hearts, remember Jesus words. |
| tr | 2/13/12 |
Well I now have one credit card I will be paying off....went to see your new concept and it stinks. Takes all the fun out of shopping, the store has a cold feel to it now, you have actually taken all the fun out of shopping if that is possible. I come from a family where my mother would bring home literally bags of products from your sales and I carried on the tradition until now. I will miss shopping at JC Penney.....
p.s. the womens department clothes, better find a new buyer. |
| Susan | 2/11/12 |
| Shame on you JC Penney's you were a family store. Sorry you have gone to to the dark side. When Ellen's goes, (she can live any lifestyle, just don't force us to accept it,) I'll be back in your store. |
| Karen clinton | 2/11/12 |
| Thank you JCP for standing up for what is right and fair and for freedoms in our country. I will make sure I continue to shop at your stores. |
| Brigitte Joyce | 2/11/12 |
| You, as an organization, have shown great strength and courage by not kowtowing to the groups and individuals who were pressuring you to remove Ellen Degeneres as your spokesperson. She is a fine, upstanding American who, I'm certain, will do you proud. Thank you from the bottom of my heart for not letting hatred, bigotry and unfounded fear win out. We, as Americans have a long way to go before all of our citizens are truly equal, but you can be proud to say you did your part and stood up to the bullying. Bravo! You have my support and sincere appreciation. |
| Ilse Albert-Lieberthal | 2/11/12 |
| I haven't shopped at JC Penny since my mother took me there for school clothes....20+ years ago. Yesterday I went to your location at Woodfield mall. I opened a charge card and did a bit of shopping. And gave my daughter the card to do some on line shopping when I got home. She was shocked at the cool clothes...who knew JC penny was so fashionable. Thanks to the ridiculousness of those million moms I would never have done that. I'm supporting JC Penny because they are supporting Ellen and dismissing the anti gay jargon. Thanks!!! |
| Cathy | 2/11/12 |
It is sad to see the response from people slamming Ms. DeGeneres' lifestyle; I can't understand why this country won't grow up. I will go to JC Penney's today. My son loves your store, and he's a teenager, so I think that says a lot.
And I have to say, Lowe's could learn a lesson from you. |
| W Duncan | 2/11/12 |
| When proposition 8 was established in California. The Gay community went after any and all that supported the measure. People were fired and businesses were hounded out of existence. Churches were violated. You see none of this from the average citizen, so JC Penney is playing it safe. If they irritate the Gay community they will not only boycott JCPenney but campaign to have them boycotted by everyone. Flash Mobs in the stores ad probably vandalism. JC Penney is not brave, they just know that average folks are tolerant and Gays are not. Time to stand up, as they were shocked at the Tea Party for actually standing up for what is right in this country. JC Penney you have lost my business. |
| Freddie | 2/11/12 |
| Uh, JCP I for 1, will never step foot in your stores again, and I will speak loudly against your sodomite ways. I am also calling on God to humble you all the way to a forgotten past. Yes judgment is also a part of the Christian God, tolerance is not His ways! Holiness is! watch and see if your decision to NOT STAY NEUTRAL IN THE CULTURE WARS WILL COST YOU, AND COST YOU DEARLY! Sodomy is not an ethnicity, it is an abominable lie-f-style, that will lead a nation to hell, and the wrath of almighty God (Romans 1) as a matter of fact America is NOW UNDER THE WRATH OF GOD, and she is being humbled, but God in His loving kindness is being very slow to judge us, and is calling us to repentance.. But You will no doubt see God is not a respecter of persons, and America and companies that not only DO NOT speak out against the sin that kills, but actuallly perpetuate the abominable sins, that spiritually flips God off, and calls down His Holy anger. I long to see His holy anger work a work that shall make you cry out, but too late ! Repent if you hear Gods voice, and get ready for according to the Bible we are in the times just before Jesus' return, and I pray...Even so come Lord Jesus! You have been warned Ez. 33 |
| Jannie Lawrence | 2/11/12 |
I am very disappointed in JC Penney's decision to hire Ellen Degenerous as a spokesperson. I have always thought of this corporation as a family-oriented business.
This decision will curtail my shopping and many others who do not care to have our children and grandchildren introduced to such anti-moral ad spokespersons. |
| | 2/11/12 |
| Did not realize you chose "Ellen" as a spokesperson for your chain. However, I recently went in to your local store and found the clothing appeared to almost "overnight" looked cheap.....wrinkled.....and I dislike these "cheap" looking signs posted ALL OVER THE STORE....BLUE AND WHITE....telling me the exact price of each section of clothing!!!! Well, that DID IT for me! I have always enjoyed "hunting" for sale prices.....you have truly TAKEN THE BEST OUT OF YOUR STORE....GOING TO BELK...SO YOUR CHOICE IN ELLEN IS A MUTE POINT FOR ME. |
| Brian Simmons | 2/11/12 |
| JCP has lost my money and the money of anyone who has solid moral values! Ellen does NOT speak for ALL Americans and we do NOT have the same values. Plenty of other places to spend my money at. |
| Stephen French | 2/12/12 |
| Taking a stance against hate, fear, and ignorance has shown me that JC Penny's has what it takes to create an amazing culture of fairness for all! As a proud JCP card holder and shopper I applaud you for showing backbone in the face of bullies that represent a shrinking desperate population of Americans. |
| CeeJay | 2/12/12 |
| I have been a shopper for a long time. I find your choice of hiring Ellen as your spokesperson to be in poor taste. Not because Ellen is gay, but because Ellen and all the other Hollywood stars companies used to represent the average Jane/Joe do not and never have represented your shopper. Your shopper is an intelligent person juggling their career, household, life, living within their means. They are the one who finds value in your store. Not Ellen who has millions of dollars and has no connection to your shopper. Wake up JCPenney and value your customer and in the end they will shop at your store. The next time you are looking for a spokesperson have a contest and choose a valued customer to represent your company. In this economy you will be doing some family a hugh favor as well as sending the message that you stand behind your customer. It is this relationship that makes or breaks a company - the choice is yours. I will be on the sidelines watching. |
| joan coletti | 2/12/12 |
| i have never been a big shopper of jc penny's - now you will be the 1st store i patronize - i am not gay - but i believe in the love of humanity and that we are all created equal - thank you very much for your strong stand against bullying and bigotry - i will support this decision with my pocketbook - thank you for bringing common sense to light,. |
| employee | 2/12/12 |
| im a employee that has worked at jcpenney for 7 years I was a full time employee working 35 hours I went from one week to the next only working 8 hours a week they say they are fair. Not if the company so much about being fair they would treat everyone equal but this company has prefrence on the employee they would rather give hours too. |
| Kim Wilson | 2/12/12 |
| I am a very frequent shopper of JCPenneys. I am also very disappionted that you have decided to hire Ellen as your spokesperson!! JCPenneys was founded on Christian values and principles!! It should not use a spokesperson who is openly a homosexual!! I urge you to rethink this decision. If she continues to be the spokesperson, I will shop elsewhere. I will not support a company that supports gay rights!!! Sincerely, Kim Wilson |
| Debbie | 2/12/12 |
| As a proud employee of JCP I am honored to be a part of Ron Johnson's changes. He is a breath of fresh air to the company. I am also proud to be able to say that Ellen is part of our team. I have always believed that it is not our place to judge but God's. I also believe that God created us all and if people have a problem with homosexuality they should be angry at God. We love you Ellen and welcome you to our team. |
| Bill c | 2/12/12 |
When a corp chooses a spokesperson there is bound to become one or group against it. Thank you JC Penney for standing up to your right to chose your spoke person without caving in to the vocal minority. I usually don't get involved with these type of protest but it seems we listen too much to the what I call 5 per center who are vocal while most of us just stay quite.
My wife is an Ellen fan..I watch her shows some times but believe everyone has a right to their view and applaud Penney's stand. Follow your heart not some mis guided folks. |
| Nancy | 2/10/12 |
| Thank you J.C. Penney for not bowing to a group that supports intolerance. Our country has worked so hard to grow in tolerance and understanding but obviously we still have a long way to go. Our country was founded on principles of freedom that some feel are the rights of a chosen group. There are many Christians who don't share the ideas of the "Mom" group. We are practicing the love that Christ proclaimed. |
| doroty myrtle | 2/10/12 |
| I wrote last evening about my stand on what you have done by hiring Ellen for your spokesman. Are you descriminating, because I do not see my post on your site. I am probably the only one that quoted a Scripture about this behavior and after all, God did write the Scriptures through his prophets. Do you now have something against our Creator? I will quote this again in Romans Chapter 1 Verses 26-28 "For this cause God gave them up unto vile affections; for even their women did change the natural use into that which is against nature; and likewise also the men, leaving the natural use of the woman, burned in their lust one toward another; men with men working that which is unseemly, and receiveing in themselves that recompence of their error which was meet. And even as they did not like to retain God in their knowledge, God gave them over to a reprobate mind, to do those things which are not convenient". This says it all for me, for my husband and I have been shopping at your stores ever since we got married 54 years ago and we would be doing God our Creator a dis-service by shopping at a store that has now lost their morals. This is sinful for you to do this and I would not want to be in your shoes in the day of judgment. There is hope for these homosexuals and they can be forgiven like any sin that someone has committed before they accept Christ as their personal Savior. We spent alot of money at Christmas for gifts at your store and now if we had only known about what you were about to do, we would have shopped at Sears. May God help this Nation of ours for we are becoming Sodom & Gomorrah. |
| Becker | 2/10/12 |
| WOW! I have never shopped at JC Penney but I will now! I as well as my entire extended family were thrilled to hear the CEO defend Ellen. The new AD campaign is a 10! You may lose a small amount of customers whose beliefs will be completely outdated in a few years! You will enter a new time of acceptance from the global new market evolving in the U.S. Congratulations! |
| Mary M. | 2/10/12 |
| I also applaud J.C.Penney for having the courage to stand up for Ellen DeGeneres as their spokesperson, and for not giving in to this so-called group of "Moms." Ellen is a funny, talented, bright woman who is a great choice to represent your company. I will go out of my way to shop Penney's more often in the future to support your good sense. My recommendation is that Ellen and the Million Moms have a "dance-off" and watch who's the best! |
| Kate in California | 2/11/12 |
| Bravo to Penneys for standing up to social bullies and sticking with Ellen as your spokesperson. We shouldn't need to say this, but we're a straight family that stands behind your choice and will be happy to shop more at our local Penney store. |
| Mary Jo Donovan | 2/10/12 |
JC Penney's, stand proud for exhibiting integrity and good conscience. Ellen DeGeneres explemifies what is good about people, she is honest, exhibits kindness, is respectful of others and handles adversity with humor. Selecting her as a spokesperson demonstrates that Penney's will continue it's century year old tradition as a retailer meeting the needs of the American public.
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| Bill Nichols | 2/10/12 |
| I've been gifted or bought JCP merchandise since 1942. You have chosen wisely with Ellen and I will continue to shop and save at JCP. However, I find the screaming based video commercials to be offensive and not in keeping with your company's long established reputation and conduct. Please, enough already with the screeming. Otherwise, keep doing what you do well and now with Ellen on the front line. |
| Steven | 2/10/12 |
| I have had a JCP account in the past which I have closed. But I will be applying for a new account as soon as possible. Hats off to JCP for standing up to these bullies. I love Ellen and now I will be shopping more at JCP. |
| Judith King | 2/10/12 |
I am a straight woman who has never shopped in J.C. Penney's. Based on the chain's stand supporting its selection of Ellen DeGeneres in the face of hateful bigotry, I will make it a point to find one on Long Island and make a nice, big purchase.
Thank you, Penney's for standing strong. DeGeneres seems like a smart and kind person, who will make an excellent spokesperson for your brand, |
| Carole | 2/10/12 |
| I will never shop at J. C. Penney because you have obviously chosen your clientele to be homosexuals and I am not one of them. Ellen is a sick person who is supported by sick institutions like Penney's and Hollywood and the lamestream media in this country which support everything perverse and sick. Shame on you for taking Penney's (and the livlihoods of thousands of your employees) down a road to economic failure. |
| Yvonne | 2/10/12 |
Just came to share my support of Ellen as a new JCP spokesperson. The LGBT movement is this generation's Civil Right's movement and as the years pass and we as a nation grow older and wiser, we will remember that JCP supported Ellen, not because she is gay, but because she is a caring, lovely human being that just might sell some product. We will remember, and our current and future children will know and remember, so go JCP!
Also - and this I found quite amusing - as of my writing, there are no less than 6 "negative" comments regarding Ellen and JCP, and 4 of them are 5 stars. How queer. |
| James C Hunt | 2/11/12 |
Your decision to have Degeneres as your spokesperson was dumb to say the least. Haven't you figured out that all of these states where they have passed the gay marriage laws was done only by a group of leglislators who thought they could get away with it? Not one was passed by a vote of the people and in fact the gays and the democrats don't want a vote by the people because they know they would lose every time.
Degeneres has been proped up by the various networks that have hired her over the years. People just flat don't like her. Its not due to her comedy but because she's a lesbian. Virtually every show she was the star on has failed. The only one that has worked is the daytime talk show and I'll bet shes normally run in last place all these years. People don't want or support the homosexual or lesbian agenda.
As for me I will be shopping somewhere else. I will make it a point to. I will go out of my way to because of your dumb decision. J C Penny's committment to support her flies in the face of doing whats right for the company. If you had Tiger Woods as your spoaksman when his affairs came out in public would you have kept him or dropped him? I would bet you would have dropped him. But Degeneres a person who openly admits her perversion and you welcome it with open arms.
I have a question. Have you ever heard her or any other homosexual person say that having group sex was wrong and should be outlawed? How about sex with children? Would they advocate those that do should be put in jail? If so what age is it inappropiate? Is there ANY sex they think should be outlawed or wrong? I've never heard ANY homosexual or lesbian person say there was.
I'm thinking of the local library I go to. They recently built on a childrens center next to the main library. There's a hall connecting the two structures with a hall in between with the bathrooms. About 3 weeks after the kids center opened I went in to use one of the stalls. There in large black majic marker was instructions on how to have homosexual sex between the stalls. It was obivous to me they wanted the kids to see or possibly partisipate. I notified the library and now they have a full time cop there.
Ahh. The homosexual agenda. Gee JC Penny. Maybe you should be sued for endorsing that type of lifestyle in your stores. Theres no doubt that there will be more homos's and lesbians in your stores now. Of course much less people who are normal. I'm talking about the Christians, Jews, Muslims, and all others who believe this lifestyle is wrong - I'm talking here about almost everyone else on the planet of course.
Good bye J C Penny. There are other better stores around. You will hold on to your President's position until you die a slow painful death as the 70 - 80% of Christians learn what you have done. Then Degeneres and your President will go by-by. Perhaps it won't be too late. |
| Rafa | 2/10/12 |
| Hats off to JC Penney for standing their ground and choosing Ellen as their spokesperson. Funny how the 1-star reviews here seem to predominantly come from Christians who talk about how this allegedly perverted woman would never have been allowed to represent the company in the good old times. Well, more power to JC Penney and all the people who think with their brains and feel with their hearts instead of their bibles. Let them cut up their store cards, at least we can be sure that as the good citizens that they are, they will put them in the correct recycling bin. |
| kelly | 2/10/12 |
| Thank you Penney's. Ellen is such an inspiration. She is one of the most caring compassionate people in this world..how dare these haters call themselves moms or Christians. I am sorry for the children of those "million moms" to grow up in a family of haters. I only hope that these children can grow up with their own morals and not their mothers. What an absolutely sick group.....Thank you Penney's we will support you now even more than before |
| Margaret | 2/9/12 |
I support Ellen and JC Penney. When the negative people show the same generosity that Ellen does towards the people in need maybe they will learn all about compassion and see that kindness breeds kindness and hatred only attracts more hatred. Go Ellen Go! and I will certainly choose JC Penney over a group of women who seem to have nothing better to do. Must rush have shopping to do at our local JC Penney. Oh and I am happily married to my husband of 47 years!
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| Max Howells | 2/9/12 |
| Why is J C Penney damaging its image as an American Icon having Degenerate as a spoke person. This is just another step in tearing down what America used to stand for. |
| W.C. Thomas | 2/9/12 |
| Today I am sending you via USPS mail my JC Penny credit card which I have cut in many small pieces. As long as Ellen Degeneres is your spokesperson, I will NOT shop in any JC Penny store, catalog, or on-line service. Her life style does not reflect the values JC Penny should be projecting as a family-oriented business. Those of us who object to the homosexual life style are having it thrown in our faces in advertising, TV shows, movies, magazines, and now by none other than JC Penny, a business that has been a staple in my family's shopping for many years. No longer--and I hope that others who feel as I do will join in avoiding shopping at JC Penny so the message will get across to the corporation in the best way--via their profits. I am encouraging my friends who believe in the instructions of God that homosexuality is wrong to also avoid any connection with JC Penny. |
| CARRAL POST | 2/9/12 |
| I HAVE SHOPPED AT JC PENNEYS ALL MY LIFE AS WELL AS MY MOTHER AND BOTH GRANDMOTHERS. I CAN'T BELIEVE THAT YOU FELT YOU HAD TO USE A GAY PERSON TO SELL YOUR PRODUCTS. AND YOU ARE DEAD WRONG TO BELIEVE THAT YOUR EMPLOYEES GO ALONG WITH YOUR DECISION......THEY JUST NEED A JOB IN THESE ECONOMIC TIMES. AS OF TODAY I WILL NO LONGER BUY ANYTHING FROM YOUR STORES. AND JUST FOR THE RECORD THE MAJORITY OF PEOPLE DO NOT SHARE YOUR VIEWS ON GAYS. I JUST CUT MY JCPENNEY CREDIT CARD AND WILL ENJOY TAKING MY BUSINESS TO YOUR COMPETITORS. YES, WE SHOULD TREAT PEOPLE THE WAY WE WANT TO BE TREATED BUT DON'T GO OUT LOOKING FOR EXTREMES....IT WILL BITE YOUR BUTT AND THE COMPANY;S PROFITS IN THE LONG RUN...................... |
| Nellie Moore | 2/9/12 |
Thank you JC Penny for having and supporting Ellen as your newest spokesperson. I am so very grateful that companies like yours have taken the step forward to be inclusive in our world. I am sad that others, because of fear or hate choose to demand you fire Ellen. If fear and hate rest anywhere, they can become a breeding ground for hate and fear anywhere, in any community, race, creed, religion or gender. Thank you for choosing love.
I called your headquarters and relayed this same message this morning. Thank you!
Heartfully,
Nellie Moore
Cantadora LLC |
| Eileen Cordova | 2/9/12 |
TO JCP Corporate:
Thank you for not buckling under the so-called pressure of the Million Moms group who are protesting against JCP having Ellen as a spokesperson. As a lifelong (60+) JCP customer, I applaud your inclusive philosophy when it comes to promoting your company and products. Please don't be swayed by the comments of the bigoted homophobic posters who have threatened to not shop at JCP. There are many many more of those of us who agree with you than there are of those who do not, if they want to make it that way. Thank you, JCP. |
| Rick Piland | 2/9/12 |
| I will be shopping at JCP exclusively from now on. Have shopped there some in the past, and liked it. But now with the prices being lower, and most importantly because the Corporation did not back down when the Million Moms raised their ugly heads and let their vial voices be heard. Thank you JCP for standing firm with Ellen and supporting her value to human kind, not just gays but to humans in need. |
| mark barclay | 2/9/12 |
| I agree with Bill. I have shopped at JC Penny for the last time. Ellen does not meet the standard of FAMILY values. She is deceived and so are you. May others also boycott your stores for your decision to hire her as a spokeslesbian. Call it what it is... I will be praying for her and your company to change its policy. |
| christina | 2/9/12 |
thanks for standing up for ellen, for not letting the right wing thugs get thier way.I have been putting off a couple of larger purchases, but in light of what your stand against the thugs. Ill be ordering today from penneys. thanks, chris
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| Karen B | 2/9/12 |
| HOORAY to see all of the pro-JCP comments right now! I'm not a "Million Mom"--couldn't be that closed-minded if I tried!--but I'm one of over a million who support you for hiring Ellen DeGeneres as a spokesperson! I haven't shopped at Penney's for years and years, but we are headed to the JCP at Northgate or Aurora this weekend to purchase sheets and a few other household accessories--just because of this campaign and specifically because of the outcry against Ellen. You go, JCP! Very proud of you! And I'm happy to go spend money at your stores! |
| Mildred Dupuy | 2/9/12 |
| I HAVE TO SAY YOU ARE WRONG TO EXPECT CHRISTIANS TO TURN OUR HEAD ON THIS ISSUE OVER THE CHOICE OF YOUR SPOKESPERSON. IN THE END YOU WILL LOSE. |
| Mae Bergen | 2/9/12 |
I am surprised you would choose a spokesperson for your store as you have. My husband
and I can't stand her commercials on NBC and hit the remote as quickly as possible to remove her voice from our home. We have not and will not watched her TV program. We have shopped in J C Penny's over the years but no more. Old man, J.C. Penny would roll over in his grave!
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| Amy | 2/9/12 |
| I feel so sorry for the gay and lesbian children born to people in this hate group (AFA). And yes, out of 40,000 moms there are some gay and lesbian children. I will make it a point to shop at J.C. Penney more often than I already do. Plese do not let ignorance rule. |
| Cathy Housman | 2/9/12 |
| Thank you so much JC Penney for standing by your decision to hire Ellen as your spokesperson. She is an upstanding human being who exemplifies all we should aspire to. I already shop at JC Penney and will be sure to continue. |
| Noreen | 2/9/12 |
I can'believe all this "stuff" going on about Ellen. She is a very caring person who gives her time, her own money to help others. Because Ellen is such a high profile person, she is exactly the right person for JCP to have as their spokesperson. She will be able to help more people then i could. Such hate! Such hate from people who think they know what God wants! God wants people to love, help and do the right thing-not hate, not to love only someone who thinks the same way as you do. For shame! God is the ONLY one who will be my judge -not "The American Family Association". Get a life - do something positive not "stuff" that is going to teach your own children to be judgemental, hateful and cruel!
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| Midge | 2/9/12 |
| Much applause and respect to JCP for standing behind your decision to keep Ellen as your spokesperson!! I really admire businesses that don't cave in under evangelical pressure. There will be many more people shopping at JCP because of Ellen than will be deserting because of Ellen! I am one of your shoppers and will remain so! |
| Amy Pinto | 2/9/12 |
Hi,
I don't usually shop at J C Penney stores. Not for any particular reason....I just never find myself close to one. Anyway, today I heard the wonderful things your CEO said about Ellen Degeneres. I like her but I am not writing to you because I am a fan. I'm writing to you because I was touched by your CEO's sentiments. I was touched by the fact that; the reason he likes Ellen is because she shares the values that he places on other human beings. I heard the letter he wrote and it was so nice and refreshing (and comforting) to hear that; someone who could join his peers down the road of apathy, still remembers what it feels like to be human. I am not a rich person, but I am not poor. I think I am going to make it a point to purchase items at J C Penney. I think that if I shop there I will feel as though I am making a contribution rather than a purchase. |
| Glenn McCarthy | 2/9/12 |
| Thank you JCP for your decision to keep Ellen as your spokesperson. Your corporate evolution is a sign of excellent management that will lead JCP as a leader in the retail industry. I also recently visited one of your stores after the new pricing policy was rolled out. I have to compliment the execution of the change over and the marketing and media promotions. JCP is re inventing themselves and Ellen is the perfect celebrity to promote your new corporate direction. |
| Sandy | 2/9/12 |
I just watched the fantastic video of Ron Johnson addressing the controversy about naming Ellen as a spokesperson for J.C. Penney.
Thank you for standing by Ellen and not caving to the pressure. Ellen will be an great ambassador for your company. She if a person of kindness and integrity. |
| Bonnie King | 2/9/12 |
| Ellen said it best when she stated what she stands for. And she is entitled to a private sex life just as heterosexuals are. Gay people are no more of a threat to society than heterosexuals, perhaps even less so. JCP is a great store and I'm now even more impressed with their corporation and their decision to keep Ellen as their spokesperson. I have shopped JCP for many years and will continue to do so. And, yes, I'm a heterosexual mother, grandmother and great grandmother. Shame on those supposedly sanctimonious million moms for their narrow mindedness and their lack of love for their fellow humans. They are perpetuating the hatred that exists in our world. |
| Calvin | 2/9/12 |
| Haven't been in your store in years even though it is an anchor in a mall I shop in all the time. However, because you supported Ellen, I am definitely going in your store and support people that support decency. |
| Dee | 2/9/12 |
I stopped shopping at jc penney after the holidays this year because I felt that they, as well as other stores, cheated people into thinking they were getting a good deal. However, now I know the price of what I am getting before I buy it, I plan to shop there again and frequently. Very respectable.
Also, as a professional woman who believes in honesty, caring for one another, and equality I commend jcpenney for standing behind the decision to have Ellen as the spokesperson. My family and I will enjoy seeing her in the commercials. Please release the date of her first commercial and I will be sure to shop that day as well as others. Thank you for standing up to the bullies. |
| Tuttle | 2/9/12 |
| I wish that you had more than 5 stars. You are standing by someone who is lovable and represents what it means to be a TRUE united people. I'm glad that your company stands up for a Moral and Ethical person like Ellen, unlike some people who have made some very negative comments on your page just because of a spokesperson. I will be shopping at JC Penney's more often now. |
| ElizabethGS | 2/9/12 |
Thank you JCPENNEY for standing up for all that's right and good by refusing to be intimidated by the mindless drones who claim 'family values' will stop them from shopping at a JCP store. It's the funniest thing when most of those who claim to be long-term shoppers can't spell the name of your company. It's clear they're prevaricating (to put it kindly). The guy who'll cut up his "JCPennies" credit card made me laugh the longest. I confess I haven't spent 'too' much time at a JCP store -although I do spend a lot at each visit, simply because my closest store is a bit of a drive, but I WILL make sure to head there first when I next shop for Christmas and family gifts. Want everyone else visiting here to know that your Home Store - especially the small kitchen appliances - rocks!
Ellen DeGeneres is a clear-headed, extremely intelligent, honest, upstanding citizen who has done more good in her life than any THOUSANDS of these haters. She's universally loved by all of us straight people as well - something which seems lost on that group and its followers. Kudos to you for recognizing her immense and universal appeal. |
| Randy | 2/9/12 |
Truth is I haven't shopped at JC Penny's for years. But, I've GOT to buy something now! Way to go for not only choosing Ellen, who I like but don't watch, but for not backing down from bigotry.
Best |
| Catherine | 2/9/12 |
| JCP - You did the right thing. Thank you for not yielding to the pressure of One Million Moms. Ellen is a terrific choice for spokesperson. I've always enjoyed shopping at JCP but now will feel even better about it. |
| Bill Bradburn | 2/8/12 |
| I liked shopping at JC Penney and have fond memories all the way back to when my mom shopped there in the late 50's when I was 5 years old....I also believe it's time to make a stand "For Something.".....Ellen G and her lesbian agendy is wrong. I'm not her judge...God will do that. But I don't want to stand before God and explain why I supported a store who hires people that are deep in sin and don't care who "They" offend. I'm not some religious nut....I'm a sinner also, only saved by the grace of God through His Son Jesus Christ....As a retired Sheriff's Detective...there is a "right" and a "wrong"...your stores have choosen to be wrong and the consequence is yours. Thanks for the memories. I'll be sending you my last payment with my JC Pennies credit card with it. |
| Eva | 2/8/12 |
I applaud J C Penney for holding their ground for the choice of Ellen Degeneres as a company spokesperson. With all of the problems in this world people put energy toward a boycott of J C Penney? Get a grip people! Funnel that energy in to a cause that will really make the world a better place. Is this really 2012?
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| Karen Freed | 2/8/12 |
Dear JCPenny,
Ellen Degeneres is loved and admired by millions of women who will be so much happier shopping at your department stores knowing that you didn't bow to extremists demanding Ellen's dismissal.
We love Ellen and we love JCPenny for keeping it classy.
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| Dave Swindell | 2/8/12 |
Love that you stuck to your guns in having Ellen as your spokesperson! I've been a JCP customer, well, practically since birth, but I pledge to do even more of my shopping there now that I know your company has REAL traditional American values: fairness in hiring and treating all people equally.
Way to go!!
(If I have any criticism it's that men's undergarments are way overpriced compared to other department stores for the exact same brands, but otherwise you have a great men's department.) |
| Cynthia Servin | 2/8/12 |
I want to applaud you for keeping Ellen DeGeneres the new face of your Ad campaigns. I can see how difficult it may be to have to deal with groups such as AFA and their constant threats to keep us all censored. As a heterosexual woman, I want you to know that their views do NOT represent us all and that I will make it a point to shop at your store, even more so now that I have seen your unwavering stand against the threats of an ignorant minority group such as AFA and OMM.
So thank you and God Bless your business!
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| AllG2G | 2/8/12 |
| For decades, JCPenney has been my first choice as an online and store shopping venue. I will no longer be patronizing your store because you have chosen Ellen D. as the face of your company. I have destroyed my credit card. Of course your company has the right to choose a spokesperson who represents only a minority of Americans. I have the right as a member of the majority of Americans with family values to shop where my views are represented. It is not an issue of hating homosexual persons. It is an issue of choosing to spend my money with a company that honors my values. Very disappointing decision on your part. |
| WILLIAM ALLEN | 2/8/12 |
| I am very disappointed that you have chosen to use Ellen DeGeneres as your spokesperson. I WILL NOT shop at Penny's as of today and will encourage my friends and neighbors to shop elsewhere also.I do not want my children and grandchildren being inundated with a spokesperson for Homosexuality and Sodomy when in shopping your stores I urge you to reconsider you decision to keep her in this position. I have purchased most of our Christmas gifts from your store for the last 3 years, as well as most all my suites etc. In fact, I just purchased several items last week that I will be returning. I hope your misled advertising executives come back to serving the real Americans that have supported your stores for so long. |
| Shelly | 2/8/12 |
| I have shopped at Penny's for over 55 years because of the excellent quality of the merchandise and reasonable prices. I liked the setup of the stores, the friendliness of the personnel and especially the sales. Now, with the new way of selling, it's too confusing. And, with the hiring of Ellen DeGenerus as your spokesperson, I'm even more confused. With 90% of the American public living the traditional family lifestyle of marriage, you have chosen to cater to the 10% who are not and who are trying to shove their agenda down our throats at every turn. Will you be having areas of clothing for sale that are for homosexuals only? I have cut up my two credit cards and will be returning them to closest store as I close my accounts and discontinue shopping at your stores. I'll be shopping at Kohl's, Target, Sears and WalMart instead. |
| sherry howe | 2/8/12 |
| I AM ALSO SAD YOU HAD TO USE ELLEN AS A SPOKES PERSON FOR J C PENNEY. ALSO I AM SAD TO SEE YOUR CHANGE IN POLICIES WITH THE GROOMING SALON---I HAD TO PAY $16.00 MORE FOR A HAIR CUT BECAUSE THEY DONT WANT YOU LEAVING THE SALON WITH WET HAIR. MY HAIR IS VERY SHORT AND I DONT BLOW DRY IT MYSELF SO WHY SHOUD I PAY FOR IT---THAT IS DISCREMINATION------THE MENS HAIR CUT IS $25 AND THEY CAN LEAVE WITH WET HAIR----MAYBE I WILL COME IN AND ASK FOR A MANS HAIR CUT NEXT TIME -OR I WONT BE SHOPPING THERE AT ALL---------LOVE FOR YOU TO RESPOND!!!!!!!!!!!!!!!!!!! |
| Diana M. | 2/8/12 |
| Thank You JcPenny's for teaching my child to accept and love everyone and not teach hate. I do not shop at JcPenny's regularly now, but I will now with Ellen as your spokesperson just to prove a point to these hateful moms. I am the mother of a 6 year old daughter and I think that Ellen is a fine role model for her because she is the picture of success, strength, and hope. I have never heard Ellen tell ANYONE to go be gay so how does she promote kids being gay exactly??? I am a straight Christian and I do not think God is happy with people spending their life hating other people...its disgusting fight for something that is actually relevant. It's funny because as women who have not always had Civil Rights throughout history, you would think that you guys would be more compassionate...but thats the devil at work for ya! DON'T CAVE JCPENNY'S!!! |
| Arlene Vázquez | 2/8/12 |
| My husband, child and I are part of a traditional family that values respect, kindness and justice. As a wife, mother and woman, I want to thank JCP for hiring Ellen Degeneres as as spokeswoman for the company because she is a great role model and a good representative of a normal person in our society. In supporting a person that is part of a marginalized group of people, JCP is paving the way to a more respectful, kind and tolerant society, something that is greatly needed in these dire times. |
| SilentCal | 2/8/12 |
| What is it that people aren't getting about the new pricing? PLEASE check it out--the new everyday prices are now as low as the old sale prices. It's designed so you don't have to jump through hoops to get a great deal. The idea is that I can shop on MY schedule, and not miss a doorbuster because I wanted to sleep in on a Saturday! I love it. The Friday best prices are like the old markdowns, and new stuff goes on clearance the same day I get paid. I plan to shop after work on Fridays whenever I can. It worries me that many people can't figure out that Penney's is making life easier for them. I don't need a coupon to get a coupon price and I can shop when it's convenient for me. Maybe some people liked chasing after sale prices on the store's schedule--but I'm too busy to drop everything to meet a deadline. Shopping is fun again. |
| Kate | 2/8/12 |
The hate group that calls itself The American Family Association is asking its supporters to contact J C Penney in protest, so I thought I should do my part to balance out all the idiocy.
THANK YOU, JC Penney, for sticking by Ellen DeGeneres and refusing to cave to pressure from these bigots. Firing Ellen would NOT be a way of, as they say, "remaining neutral in the culture war." It would put you squarely on the side of fear and hate.
Thank you, thank you, thank you for sticking to your guns and your morals and keeping Ellen DeGeneres as your spokesperson. I will make every effort to shop at your store more than ever. |
| Gordon G. Rice | 2/8/12 |
It's fascinating how hatred spreads so much faster and louder than love and appreciation.
Very sad!
I am writing to commend JCP for hiring and standing by ELLEN.
It's about time large corporations take appropriate stands such as this to help educate and eliminate the hatred and ignorance.
BTW. I'm a Harley Ridin' male who who is very straight.
But that's my preference....
Choose your own happiness! |
| Wendy Marshall | 2/8/12 |
| Thank you JC Penney for standing your ground and not firing Ellen Degeneres as your spokesperson. We cannot give in to the bullying tactics of these uneducated and uninformed groups. I will most definitely continue shopping at your store. If others are unhappy about your decision they can shop elsewhere. Good riddance to the haters!! |
| Kristen B | 2/9/12 |
| Good job JC Penny I stand by your decision with Ellen and tomorrow my children and I are going to have to make a stop there for shopping!!!! |
| Sharon | 2/9/12 |
You did the right thing in keeping Ellen as your spokesperson. Many in this country are extreme in views & are railing against a person they know nothing about simply because of her personal preference. If they took a look of all of the philanthropic work Ellen does compared to their own lives, they would hang their heads.
I will now frequent JCP MORE than I would have otherwise. Oh & BTW - I am NOT gay!
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| Sonie | 2/8/12 |
I have read many negative comments with much disgust and disbelieve. I see that many of you cannot even spell Ms.Degeneres' name.... If you want to come out against something why not rally against inequality for God's sake!
JCPenny - you rock!! |
| 9610 | 2/8/12 |
| Please close my acct immediately. I find your selection of a "spokesperson" extremely objectionable and choose to NOT be identified with an openly gay advocate. I'll never shop at JC Penny again. Too bad, really. But she certainly doesn't "speak" for me.... |
| K Elias | 2/8/12 |
I just found out about this story through the internet this morning 2/8/12. This is not a joke. Yesterday I went through the JC P store to get to the Del Amo Mall I thought it was awkward to see JC Penney's was practically empty for that type of day especially after all this clout of a new JC P well I guess everyone who is boycotting this store new about it before I did.
I will give it about a year before they see that their sales have dropped even more than it was before. I hope that the liberal media stays on this controversy 6 months later to bring out the facts on sales. I still believe that only 1% of Americans are pro gay liberal agenda. They are just more aggressive in getting what they want.
Our liberal state passed three times that Marriage is between man and woman. This is my guide to show that even in a liberal state such as ours most American's are not pro gay agenda.
Although I heard from Ellen G on the internet that Prop 8 has been over turned again. Even after the majority of Californians voted on this same issue and won the liberal judges in our state always try to have it overturned.The next time you vote for a judge in your state find out where they stand on moral values.
So Cal Mom |
| JFP palm harbor fl | 2/8/12 |
Congratulations!!! Thank you for not caving to the self-righteous, homophobic haters who tried to get you to change your spokesperson, Ellen DeGeneres.
I have only recently -- within the past two months -- seen her television show. She seems to be quite kind, generous and a truly good person. A genuine human being you would be happy and proud to call a friend and neighbor.
I will make it a point to patronize your stores whenever possible.
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| E.C. | 2/8/12 |
| Having shopped at JC Penney all of life (60 years) and loved it, I am sad to say that I have called your Customer Service to cancel my account and I am cutting my card into pieces. I am terribly disappointed that you have made the decision to use Ellen as your spokesperson. You are turning a family oriented store into one that supports the gay agenda. I refuse to be a supporter of that agenda. As a Christian, I cannot adhere to your position. There are plenty of other places to shop that still support family values. We are headed for destruction in this country if people don't take a stand. I hope many more take action against you. |
| Anne Reaves | 2/8/12 |
THANK YOU JCP FOR STICKING WITH ELLEN AS SPOKESPERSON....I HAVE NEVER BEEN A CUSTOMER - BUT FROM NOW ON YOU WILL BE MY FIRST STOP....
I AM A MOTHER,
I AM A CHRISTIAN AND I AM RICH....MY MONEY WILL SPEAK...ONEMILLIONMONS ARE SICK PEOPLE.
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| Sandra | 2/8/12 |
| As a VERY long time customer and ex-associate of JCP, I was very disappointed to see you bring Ellen G. as a spokeman for your company. She does not represent either your customer family base nor the values of James Cash Penney, the founder of the company. Our family spends ALOT of money with your stores and we all agree, as well as many of our friends, that this will not longer be happening as long as you go this direction in your public relations arena. I am very sorry you have so drastically changed your view of your customers.....I will miss your stores but feel that moral judgement far outways any savings. |
| Patty Krafcheck | 2/8/12 |
| Sometimes it is hard to believe we are living in the year 2012. Are we really that ignorant yet? Having Ellen as your spokewoman is a GREAT move! I come from a very traditional family, never shopping much at JC Penny but now, with Ellen, it has sparked my interest again in JC Penny. Are we still so closed minded and prejudiced in our society that we can not accept people of all types and beliefs? To all of you who are against JC Penny's move, I personally thank you--you have led me straight to their doors to do my shopping! |
| Sylvia | 2/8/12 |
Thank you for hiring Ellen! She is the best!
My daughter and I are huge Ellen fans.
We will be shopping at JC Penney from now on!!!!! |
| Deb Royse | 2/8/12 |
| Thank you so much for not caving to the insensitive theatrics of the group known as One Million Moms. Ellen Degeneres is a kind, compassionate, giving woman. That should be what people are looking for in a spokesperson. I was afraid that I would have to stop shopping at your store, but because you chose to stand your ground, I will continue to support JC Penney. Thank you again, JC Penney for your support to Ellen. And by the way One Million Moms; I am a single, middle-aged, straight woman, who doesn't like others forcing their own personal opinions on me. I hope you do decide to shop elsewhere; it will leave more room for the kind of people I want to surround myself with. Consider me your biggest anti-supporter. |
| kristi | 2/8/12 |
| I will not shopping at JC Penneys any longer due to the price changes you have implemented. The only time I've shopped here is when coupons were sent to me since you no longer offer coupons or sales I will take my business to Kohls. It is sad you have decided to implement your company like Wal-Mart. I do not shop there either I have taken my business to Target. |
| Deborah | 2/8/12 |
I am so proud of JC Pennys for hiring Ellen as a spokeperson. I am a hetrosexual mother of two, grew up in the conservative state of South Dakota and love what Ellen does and her values towards other human beings!
The Million moms are hatefull and I hope everyone now will do more shopping at JCPennys to show the hatefull people that hate is not what God wants in people.
Thank you JCPennys for having Ellen, I love her and hope this email will encourage everyone to shop more at your stores! |
| Sharon | 2/8/12 |
| I want to congratulate JC PENNEY on their choice of Ellen Degeneres as spokesperson. Ellen is a comedic icon beloved by many! I think her gentle and friendly style will be perfect for the new image JC PENNEY is trying to establish. I sincerely hope JC PENNEY won't capitulate to the haters and will instead go forward bravely and confidently with Ellen as the perfect spokesperson. YAY,JC PENNEY!! YAY, ELLEN!! |
| Max Maxwell | 2/8/12 |
Ever burn out on too much exposure of something? well your continued use of ellen to sell your products is a step in the wrong direction. Tmobile made the same mistake with michael douglas wife, 4m for what? if your product and stores are what you advertise, a rock star isn't neede to sell your items. too bad JCPENNY we have ellen burn out and your idea she would help to bolster sales is a joke at best.
When you hire a CEO to run your company like you did with little or no retail experience for the market you sell in, bye Penny's I remember shooping in your stores with my mother as a child, and it's a shame to see you fade out............ |
| Wilma Lawrence | 2/8/12 |
| I have not been a loyal consistant shopper of JCPenneys in the past. However, I would like for the corporate office to know that you can count on my business from now on. I am glad you stuck your ground and stood up to discriminating homophobic bullies. I will be giving you my business as a loyal customer and will definately recommend that all my friends, associates, and neighbors give nyou their business as well. Your values are the epitomy of the American standard. I am so proud of you!!! |
| Robin | 2/8/12 |
| I have to thank you whole heartedly for not caving to religious bullies who seem to misquote everything. Thank you for the courage to include all walks of people in your stores and not try to just sweep them under the rug. Thank you for not bowing or cow towing to cowards and bigots who can't teach their children right and wrong, run around like chicken little screaming stupid things, and are religous bullies. Real Christians know that you are doing the right thing showing kindness and acceptance to all, like Jesus oft did. Thank you. |
| Paige M | 2/8/12 |
| Stop trying to make homosexuality about God, God gave us freedom of CHOICE so stop trying to make another persons choices because it is for God to judge not you! I hope that all of you have gay children and gay grandchildren because maybe then you will realize that we are all Gods People and your mistreatment of His children is going to get you in hell...oh did y'all forget that God created EVERYTHING, get a hobby and grow up. Thanks JcPenny's you are inspirational!!! |
| Michelle Kidder | 2/8/12 |
You should be happpy to aliegn your corporation with a person that does so much for others by her many acts of charity.I can't even imanage the amount of money she raises on a yearly basis.
I have just started shopping at Penny's in the last two years and this will insure I continue to do so.
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| Grace | 2/8/12 |
I am very pleased to hear that you have hired Ellen DeGeneres as your spokesperson. I am what you would call a conservative and have lived my life accordingly, practicing exactly what I preach. I think it's a brilliant decision to have Ellen, who is very likeable and well-regarded, to represent your stores. There is no "agenda" that's being pushed, it's just business and marketing. All these bigots who fear her must have a weak belief system if they are so shook up by this.
I'm also happy that you have simplified your pricing. It was ludicrous the amount of mail we received from Penney's with this pseudo-deal or that pseudo-deal. My only request as a lifelong customer is to up your quality. I would gladly pay a little extra if the merchandise is durable and would love it even more if somehow you could get things made in America. |
| ALL MEN ARE CREATED EQUAL | 2/8/12 |
| You have gained a loyal customer! I will shop exclusively at JCP now that you have stood by Ellen. She is a beautiful person who will represent your company with integrity. What she stands for is truly wonderful! (“Here are the values I stand for. I stand for honesty, equality, kindness, compassion, treating people the way you'd want to be treated and helping those in need. To me, those are traditional values. That's what I stand for.") |
| Bruce | 2/8/12 |
Thank you for your support by standing behind your decision to hire Ellen Degeneres and stand up to the mindless vocal minority.
I have been an occasional J. C. Penney shopper in the past but I will return there more often for future purchases.
After reading many of the already posted comments, I am shocked at the number of ignorant people who wrote in demeaning Ellen and all others like her (and me!) They speak not from their brains but from the nether regions of their torsos. Their out and out bigotry should put them to shame but they have none. Ellen explained her traditional values today on her show and they are far better than most peoples'. As far as the bigots who wrote in saying they will not shop in your store anymore - I say "good riddance" - I don't care to associate with the likes of them either. They speak of gay people as having chosen that "lifestyle". Sorry, but if they had an ounce of brains they would understand that we did not choose how we were born just as they did not get a choice. Do they really think we would choose to be something that would be hated by so many? Get real! It's too bad that so many base their homophobic fears on misinterpretation of religious text. If they really followed the teachings of the man on whom their religion is based and after whom it is named, they wouldn't have the time or the urge to put others down and judge them. |
| Peggy Lynn Zahrte | 2/8/12 |
Most of us are not on conservative "alert" lists so you won't hear from us. I have shopped at J C Penny since I was old enough to remember and I'm 57. However, if you give in to these right wing nuts and drop Ellen-a kind compassionate accepting woman-as your spokesperson I am done. They are so meanspirited, so judgemental, so on the fringe, but they are well organized. I'm not sure they are typical Penny shoppers, but I know my family are from my 89 year-old Aunt to my 13 year-old son.
BTW-love the company makeover. I never could keep track of coupons-too busy. Thanks! |
| Joyce | 2/8/12 |
| I have always shopped at JCP, for my family, and will do so more than ever. Thanks for standing against hate. I'm proud to be a customer. |
| Donna Hudson | 2/8/12 |
| Thank you for standing by your decision to use Ellen DeGeneres as a spokesperson for JCP. She's got great style and a marvelous, upbeat, positive personality that fits well with the look and feel of Penney's, one of my favorite places to shop. One more thing Penney's and Ellen have in common: courage. |
| Dee Parker | 2/8/12 |
Judging Others
1 "Judge not, that you be not judged. 2 For with the judgment you pronounce you will be judged, and with the measure you use it will be measured to you. Kinda scary when you actually read it!! Don't just thump it open it up, look in the mirror! I feel sorry for the haters.... Where will you find yourself later? I do not know because I do not judge. I will simply pray for you and hope you find love and hope in your life. But please do not pick and choose what you like in the bible. So sad with everything going on in the world you find jcpenny spokesperson something to unite over. Traditional family values...really?? It was a tradition to own slaves, it was a tradition for women not to be allowed to vote, it was a tradition for it to be ok to beat your wife...please come up with something original, not traditional! |
| Granny | 2/8/12 |
| I will not be shopping any more at J C Penney's Ellen EeGeneeres is not some one I want to repesent any place I shop. I am done with you as long as she has anything to do with you. I don't approve of her and the way she flaunts her life style all time in front of everone. If that is the way she wants to live that is ok but don't try to advertise it to my family. She is disguisting. |
| Cathy Long | 2/8/12 |
Please do not back down on your decision to have Elllen as your spokesperson.
I prefer a business with integrity over one that is bullied by hatred.
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| Edith Nozzi | 2/9/12 |
I have no plans to EVER SHOP AGAIN at ANY OF YOUR STORES or Catalog. You seem to feel that Ellen DeGeneres is a great spokesperson. Well then you can do without my business. I have been proud to have been a former employee of your company. NO MORE!!!! That women no matter her charity gifts is NOT a Decent representative for your CO. Her lifestyle does not represent a FAMILY. It represents perversion and I will not spend money with any company who employs her as a spokesperson. Your founder would be HORRIFIED at your actions. In his day people of loose moral affiliations would NEVER used it was and should be the DEATH NELL for any decent business. It is very sad to me that JC PENNEYS has fallen to her level of slime and degradation. |
| M.Z. | 2/9/12 |
Unable to understand why Ellen D was selected as spokesperson.
What's going on?
Been a long time shopper. Not any more.
So long. |
| Peggy Knudtson | 2/9/12 |
| Ellen is a wonderful role model for all. OMM are not. Thank you J C Penney for not bowing to bullies. I am a mom from a "traditional family" and have the utmost respect for Ellen who values what I value: honesty, equality, kindness, compassion, treating people the way you want to be treated and helping people in need. Looks like I will be shopping a lot more at J C Penney from now on. |
| Marlyn Fisher | 2/9/12 |
JC Penney has been a favorite shopping venue of mine for more than 55 years, the stores are always clean, the clerks knowledgable about the products and I am proud of you for not being bullied by a group of homophobes that are out to "get" Ellen Degeneris. She is a kind, caring person who does much good in this world as well as bring fresh, clean comedy into our lives. As a 74 year old, I cannot not imagine that narrow minded groups of people are propelling us back into the 17th century. If ignorance is bliss, some people must be extremely happy these days.
M Fisher
Greensboro, NC |
| Yvonne White-Buffalo NY | 2/9/12 |
| Way to go J.C.P.. It is nice to see a corporation who is moving forward in this day and age!!! OMG REALLY I WANT TO KNOW WHO THE MILLON MOMS ARE??(probally only 1000)They should be concerned with issues that matter.Lets all go to JCP to shop!!! |
| Ceci | 2/9/12 |
| I'm Ok with you hiring Ellen, I have nothing against that but your marketing strategy isn't going to cut it for me. I used to shop there almost every other weekend and loved the clearance racks and coupons, they were my main motivator for shopping there but now forget it. You've lost my business! |
| David Sciamanna | 2/9/12 |
| I am very happy that you have had the courage to blow-off self righteous social ultraconservative idiots regarding the issue of Ellen DeGeneres. I am still amazed that these people think that they represent the opinion of the vast majority of people in this country. Their bigotry couched under religious cover just doesn't fly. I am additionally pleased that you have supported Ellen and your campaign, unlike other less courageous corporations, in the face of this bigotry. I like JCP and now like it even better because of your recent pricing campaign. Good job. |
| Cynthia | 2/9/12 |
| Thank you for hiring Ellen. For Doncos - a bad roll-model is someone who teaches their children to hate and discriminate. A good roll-model is someone who teaches their children to love and accept all people regardless of what your own personal beliefs may be. Thanks JC Penney. |
| TripleMoon | 2/9/12 |
| Thank you for hiring and keeping Ellen! Homophobes like the Million Moms DO NOT speak for this mom! I'll continue to shop at your store. Thank you for doing the "right thing". |
| Jo Howard | 2/6/12 |
| I am very disappointed that you have chosen to use Ellen DeGeneres as your spokesperson. If she is representative of J.C. Penney Corporation's values then I do not plan to continue supporting your business and I will encourage my friends and neighbors to shop elsewhere also. Ellen is a free moral agent and can choose to live her life as she wishes. However, I do not have to support those who hold her up as an appropriate role model. She is not and I do not want my children and grandchildren to think that she is. If you did not hire her at least partially because of her sexual orientation then why are so many people congratulating you for doing so! I urge you to reconsider you decision to keep her in this position. |
| E Tellado | 2/6/12 |
| WOW!!! What the heck happen to JCP? I walked in at the JCP at the Loop in kissimmee florida and boy was I in shock. On Sunday I came in because I did not see a flyer in the sunday paper and felt that there was something wrong. It was dead....Not JCP!!! now I understand the commercials. So I drove to the florida mall JCP and how the people were trashing the new look and commercials. My other point is that I also went in on last friday and did not pay to much attention to what was going on just that I needed a iron and I asked the female store manager to help on an issue and she blew me of as if I was not a costumer. The reason I knew that she was the store manager is cause the sales person saw my reaction and attended to me. When I asked her who the lady was she reply.....The Store Manager...another WOW.... Many Other store to go shopping at besides JCP...After a great track record to this....lol Not Good :( |
| miss. fish | 2/6/12 |
| so disapointed in pennys new prices, its a trick to get the customers to think they are getting a good deal when all they did was round the prices. i'll go to khols where i know i can get coupons and great sales. |
| Alicia | 2/6/12 |
| Dear JC Penny, I would like you to know that the fact that you capitulated to a group of people who have made it their life's work to demonize and demean homosexuals i.e. the OMM and OMD means that I will now be shopping for my family of fives clothing and other needs with your competition. The sheer fact that you bowed to these rabid lunatics shows at least tacit agreement with their agenda. Sincerely Alicia M Hart. You will also be receiving a cancellation notice of my JC Penny's credit card. I hope you go out of business. |
| Gayle Cauley | 2/6/12 |
| Very dissapointed in the new pricing. Loved getting the coupons in the mail and going to Penney's. I had to buy my grandson some gym shorts the other day. I paid $25 and $30 for what I have always paid $12-$14 for. Really sucked. Time for a change. |
| family oriented | 2/6/12 |
| I am a family oriented former customer who is unhappy with your choice of a spokesperson. JCPenney has always projected a solid family tradition which I think Ellen D is incapable of providing, given her choice of lifestyle. It is not normal and I resent corporate America confusing our children. Homosexuality is not normal and is becoming pervasive in our society. I will not fund businesses I know promote it. I am not homophobic, nor do I hate homosexuals. But I do hate the hurt and confusion caused by the homosexual agenda. They are a MINORITY, yet the majority of us are exposed to it daily against our desires. Watch your reputation JCPenney. |
| carrie D. | 2/6/12 |
| First of all...I love that you hired Ellen. I really hate, though, how you make plus size women and non+plus sized women shop on different floors. It's utterly rediculus that I should be banished to shop in a little cubby in the back of the bottom floor, while they get to shop through a huge selection on the top floor. I can't shop with my friends at your stores. |
| Julianne | 2/6/12 |
I will shop MORE at JCPenny's! I love Ellen and I think she is funny and full of love. All you haters can suck on lemons and sit in your house, grumble and be unhappy. No one cares.
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| Michelle C. | 2/6/12 |
| Thank you for standing by Ellen Degeneres. Her sexuality is not a negative quality! She is a fantastic, lively person and a great face for your store's brand. I am more inclined now to shop at J.C. Penney since you made this decision. Thank you! |
| Ann Jenkins | 2/6/12 |
| I have shopped at your stores for 50 years 50. I feel you have turned your back on the family style store I thought you were. Ellen Degeneret is not a representive of any store that I want to be associated with. Take your stand and see what it gets you. Here is one shopper that will not shop with you until you get back to backing moral Christian family values. Who at the top of your chain is gay?? I feel sorry for you. |
| mydogs | 2/6/12 |
JC Penney's has historically been a family oriented, mainstream store..... now it has endorsed the gay political agenda. Others would argue this is not so. However, with Ellen as your spokesperson, it is very obvious of your political support as she has been a very vocal, aggressive and 'in your face' spokesperson for homosexual agenda.
Your hiring of an outspoken gay representative simply adds support to the homosexual agenda/cause.
Your choice, and you certainly have that choice, is far from the mainstream.... which would represent the majority of your shoppers.
My choice, is to no longer support your store nor to shop at JCPenneys.
|
| carol | 2/6/12 |
| My family will stop shopping at Pennys until you replace Elen Degeneres as your spokesman. We want you to remain neutral in the culture war. Thank you. |
| Jeanne Drewery | 2/6/12 |
| I just bought a complete bed set from J.C. Penny's and was planning on finishing the room with new area rug, new drapes over new venetian blinds, etc., all from Penny's. Then I saw that Ellen Degenerate is a spokesperson for Penny's. No way will I be shopping in Penny's again. Sorry...I'm not a hatemonger, am just a mom and grandma with better values than supporting gays whose lifestyle is unnatural. That's why I haven't bought Pepsi for years...same reason. p.s. I haven't met a single gay who has had a good, loving, nurturing relationship with their parents. To me, homosexuality is a mental problem and no way will I pretend that their lifestyle is ok or normal. |
| R Donnelly | 2/6/12 |
| As a regular shopper of JC Penney over 50 years, I support their right to make the corporate decision to hire Ellen as a spokesperson. Between ourselves, our children and grandchildren we have purchased thousands of dollars of clothing through their stores. Unfortunately we feel that it doesn't present the best image for the company and ideals. As they may hire celebrities we now elect to shop elsewhere and direct our portfolio manager to dispose of mutual fund shares that contain JC Penney securities. |
| Grace | 2/6/12 |
| Im won't be shopping at your store anymore,as long as you are associated with Ellen. BTW she tries to look like a dude so her wearing your women's clothing is probably not a good idea.What you have done has caused my family to never come to your store again. |
| Linda A. Marks | 2/6/12 |
| I am sorry but I, too must stand on principle and not shop at Penney's. It is time for those of us who believe in God's laws and want our children and grandchildren to believe and obey them to shop in stores that portray good family values. You see, I believe this nation was founded and blessed by God because they believed in Him. Not it is not politically correct to do so, but I will join with a million Mom's. I have not been a member up to now, but I will join them. It is time to return to morality. |
| V J | 2/6/12 |
We will no longer be shopping at your stores or from your catalog. Our family has been very loyal to Penney's over the years. We will be boycotting Penney's not because you have hired Ellen, but because you are giving in to pushing THE agenda; and sadly that has nothing to do with the quality of your merchandise.
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| Marilyn | 2/7/12 |
| I will never step foot in JC Penny's again. Kohl's is looking much better. I don't need any company that promotes homosexuals and this sick lifestyle. May God have mercy on us all. |
| doncos | 2/7/12 |
| I will NOT be shopping at J C Penny stores or on your website anymore since you hired lesbian Ellen "Degenerate" as your corporate spokes lady(?) or is that spokes "man"? Her lifestyle does NOT reflect middle America's conservative values of lifestyle choices. She is a bad roll model to young women and girls in America. I would be objecting if you hired Charlie Sheen to do this job, too. Ergo, J C Penny is not "winning" with this choice of Ellen as your "roll-model". |
| Jerry Kummer | 2/7/12 |
| Thank you for hiring and keeping Ellen. You set a great example for everyone to follow. Homophobic Bigots, please find another store to shop in. I don't want to rub elbows with you at my favorite store. |
| Bobby Wallace | 2/7/12 |
| You don't have to worry about me and my rather large group of relatives darkening your doors again. You selected a degenerate to be spokes person. So you guys have fun. Too bad you had a good thing going and then you went and ruined it for millions of us who are tired of having alternate lifestyles shoved down our throats. We know how to best handle these things. We will stay out of your dammed stores. |
| Don Dean | 2/7/12 |
| We have often shopped at JCP and we WERE excited about the changes in its marketing. However, the choice of Ellen as spokesperson has shocked us. Not only is she an open lesbian, but has also positioned herself as an advocate of her position. With all of the choices of people to speak on their behalf, the choice is obviously deliberate and not just for business reasons. We are through shopping there and a current online order is being cancelled. |
| Debbie | 2/7/12 |
| I am a 55 year old grandma and my huge family spread out from coast to coast and friends have shopped at J C Penney's the All American Store since J C Penny's began. My heart grieves that J C Penney's would even think of using a lesbian as their roll model. When America was founded it was based on Christian values which according to the Bible marriage is to be between one (1) woman and one (1) man, not between two (2) men or two (2) women. Those who state Christan's hate lesbian and gay's are off the mark. We uphold the teachings of the Bible and we have God to answer to. Those who do not know Jesus as their Savior please continue with your same attitude and thinking as Satan has you and will deceive you as thinking this is morally and ethically acceptable. Please note as long as a lesbian or gay person is the role model of any business I will no longer support them by my patronage however I will be praying for all of those in leadership positions of JC Penney's to be convicted of this sin and come to know Jesus as their savior. |
| Lo | 2/7/12 |
| I love your store, and I love it even more now that you have chosen Ellen as your spokesperson. She is a beautiful, great woman who is not afraid to be herself and is always helping other people. Go JCPenney! |
| Lilly Redmer | 2/4/12 |
| I will not be shopping at JCPenny until the lesbian is removed as a spokesperson. I am sick to death of having the homosexual agenda shoved down my throat. JCPenny is supposed to be a family oriented store and having this woman represent it goes against all that is decent. Children, in particular should not have a lesbian held up as a role model. This is not a lifestyle that our children should have to accept as 'normal'. |
| MLD | 2/4/12 |
| Congratulations for not being bullied into dropping Ellen as your spokesperson. Are they never satisfied. You donate $5000 to the teacher and $100,000 to the school, and yet they turn it into their homophobic agenda. I am so sick of them all. Pretend to be so Christian and then spew their hate. Good for you JCP, good for you! |
| Cherie Lynch | 2/4/12 |
| I have shopped JCP for years and loved it! Went today and disappointed with everything in general. I loved the coupons and sales. I hate the commercial. What is up with sales on Friday? FYI I work all week and am off on weekends. Kohl's here I come. |
| celia ruff | 2/4/12 |
| I would have givenPenney's 4 stars but the are so irritating that I refuse to shop Penney's unless they stop this commercial! Yes, it did get my attention but feel Penney's is desperate!I've lost respect for them. |
| Carleen | 2/4/12 |
| Because of your open hearts and open minds in hiring Ellen DeGeneres as your spokesperson, I will definitely be doing more shopping at JC Penney....and will be encouraging others to do the same. Ellen is loved by so many people. We are all God's children. |
| Cut Hess here | 2/4/12 |
| What does penney's have to advertise ....nothing and that costs the customer some of the fair and square price for sure..Oh and the best price. On Fridays. .that's a joke..At least the check out is faster. Customer is no better and actually worse and they have bee brain washed to talk about the new pricing.. I did not receive the 96 page catalogue also. Kohls all the way brother,, |
| thatguyjerry | 2/4/12 |
| I just wanted to write J C Penney's and say how impressed I was that such a large corporation would stand by their decision in hiring Ellen DeGeneres as a representative of their company. As I read some of these comments (some full of bigotry and hate) it saddens me that in today’s world we still have people who think a person’s sexuality can make them immoral and less than human. Shame on them and poison they feed our society. I have been to the One Million Moms website so I could understand their view. How sad it was to see that an organization using the term "Moms" should be insulting to mothers everywhere. My traditional upbringing was one of acceptance of others differences, not fear! I didn't really shop at J C Penney's but after today I will not only shop there I will now apply for one of your credit cards as well as encourage my family and friends to buy JCP!!!! Please continue to support diversity and as this is a traditional AMERICAN value. |
| Tt | 2/6/12 |
| I support your choice of Ellen degeneres for spokesperson. I am a straight female but think gay people deserve the same respect and acceptance. Please don't listen to the uneducated bigots. People who think like that are almost always in the lower socioeconomic groups so they don't have much money to spend in your store anyway! But educated people will now respect your store more. Keep up the good work! |
| Ruby Wilson | 2/5/12 |
| I am a heterosexual wife and mother of 2, a "normal" family and I totally support JC Penney's use of Ellen Degeneres as a spokesperson. Anyone suggesting that JC Penney is anti family is just plain stupid!!!! I will continue to shop at JC Penney and hope they do not allow the ignorant homophobic right wing to dictate where to shop or who to support. Please JC Penney be the company you should be and do not give in to hatred for what ever reason!!! |
| C Corbin | 2/5/12 |
| I'm delighted to know Penneys is gender-blind. I'm not particularly an Ellen fan, but I don't see why she shouldn't work for you, she's very popular. Her sexuality has nothing to do with her ability to pitch merchandise. And really, we all know that your sexual preference is not determined by who helps advertise socks and tablecloths! |
| marie | 2/3/12 |
| i have to agree with tt on this i cant or will not pay full price for something when i can go to another store and get it cheaper with a coupon or sale . i was expecting to see low prices but very upset the prices had not really changed all they did was round down or up . sorry jc penny not good |
| HURRAY! Homophobia is NOT respectable | 2/3/12 |
| i haven't been to a JC Penny is years! but now that I know how high their principle are, and that they are not some bastion of backward thinking, I will totally give them another look. My sincere hope (for the children of these "1 million" moms) is that none of their kids are gay. I can't imagine the hate, shame, and cruelty (usually cloaked in religion)they are undoubtedly inflicting on their otherwise healthy but undoutedly deeply closeted children. By the law of averages (and since obviously sexual preference isn't inherited) some of them are going their own gay children deep deep harm right now. |
| King | 2/3/12 |
| I am appalled that JC Penny has chosen someone like Ellen Degenerate to represent it's family business. As of right now, our normal moral family will not enter a JC Penny store. Ellen does not represent any of the moral and ethical views of normal decent Americans, let alone consumer customers. |
| Sandy Lorigan | 2/3/12 |
I am a JC Penny credit card holder from what society calls a traditional family; yet I am outraged to think people are protesting Ellen as your spokes person. I believe we are all created equally, and everyone I know either has gay friends or relatives and none of us should judge another. Don't be pressured to fire Ellen. This is 2012 and the world is made up of various people, and those who are good people are good people no matter their sexual orientation.
I also love what JC Penny's has done in the last year or so, as I look at my new sofa from JC Penny's , my wooden blinds, clothes, etc. Keep it up and don't cave to people who believe they are superior to the rest of us. |
| janie martin | 2/3/12 |
| i have moved from where i used to live. i used to get coupons in the mail all the time . now that i have moved here i have not got a single one. can you please start sending me my coupons on a reguclare basis now . iam a 45 year shopper of jcp and i would like to start getting the coupons. i do not have a credit card but i still got coupons my new adderss is 1526 karin street ironton ohio 45638 |
| Linda Squeo | 2/3/12 |
Thank you for remaining with Ellen DeGeneres. Your decision to give money to help schools is wonderful. Ellen helps so many people and organizations. I intend to remind everyone I know to support J.C. Penny.
Linda
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| Linda Simmons | 2/3/12 |
| I do not agree with you using Ellen as your spokesperson. She is not fashionable and she flaunts herself as openly gay. Personaly I dont see how she is qualifed to be a spokeswoman since she cannot tell me about fashion since she appears to have no fashion sense. I feel a gay person from upper management did it to further the gay agenda. But just like in idol when they wanted a gay judge she had no music experience. It is a shame you can get a job based on your sexual orientation being gay. But if you are straight you cant have the job. Someone need to call the EEOC because I think her choice shows DISCRIMINATION. YOU MUST BE GAY TO GET THE JOB !! YOU ALL KNEW WHAT YOU WERE DOING -I WILL NOT SHOW IN YOUR STORE UNTIL YOU GET RID OF HER. AND FOR THE RECORD BEING BLACK OR BEING A JEW IS NOT A SIN. BUT TWO WOMAN DOING IT AND TWO MEN IS SICK AND SAD. DONT LUMP REPECTABLE BLACKS AND JEWS INTO THE SAME CATEGORY AS PERVERSION. JC PENNY WILL LOSE MONEY AS YOU SHOULD!! |
| fortfish | 2/3/12 |
| Typically, anyone who does not like DeGeneres is a hate monger. It seems if the population as a whole does not approve of anyone for any reason without the permission of a leftist group..................it's hate. I don't think so but I do think that when someone steps foreward to be a spokesperson for some group and when I am less than enamored of said group, I've the right to express it and since it's ecome an issue......................to stop shpping at J C Penny.........................a stockholder who feels that you are on the wrong track! |
| SKamali | 2/3/12 |
| The screaming commercial is so irritating, what were you thinking? I have to mute the tv during the annoying commercial. I immediatly threw away the new catalog I got in the mail and will never set foot in JC Penny again, all because of that idiotic commercial. |
| Sue | 2/4/12 |
| Okay, maybe they did lower their prices on some items from the previous regular prices, but you saved more money when you used a coupon before this change. Some items were actually more expensive than the previous regular prices. This is a mind game to make consumers think they get a good deal all the time now so you don't have to wait for a sale. If you weren't a regular customer at Penney's and used to using coupons and getting good sales deals then paying over inflated prices won't bother you. Now you are better off going to Kohls. |
| Leslie Murphey | 2/4/12 |
| I have not been a regular Penney's shopper. I don't know why, because I am always pleased with the service and my purchases when I shop there. But I am very impressed with your refusal to get rid of Ellen DeGeneres because some hate groups are demanding it. Sadly, it is a rare event when companies do the right thing. You have done the right thing, and I will make sure that Penney's is my first place to shop from now on. |
| Jim | 2/4/12 |
Ellen Degeneres has no moral values - I call her "Ellen Degenerate" The person Malkah above wrote about an "alternate lifestyle" - this is a mental illness and sin in God's eyes. This is NOT a person with wholesome moral values; the kind of people you want shopping at your stores. The MAJORITY of people are God fearing people. It is the media and Hollywood who glorify this sickness to make it seem acceptable to all. God made Adam and Eve - NOT Adam and Steve.
I will STOP shopping at your store and tell everyone I know about your perverted decision to back a HOMOSEXUAL!!
I might even get some friends and picket your store!!!!!
DROP her or we will DROP your from our shopping list.... |
| Cindy | 2/4/12 |
| I applaud your decision to keep ellen as your spokesperson and not bow to the bigoted, nutjob religous zealots. These people are small minded freaks who want to shove their boring vanilla lifestyle down everyones throat. I wont stand for it and i wont support any company or corporation that supports and is lead by these bigots. |
| Malkah | 2/2/12 |
| How dare you resort to bigoted rhetoric? Ellen Degeneres chooses an alternate lifestyle, but unless she pushes on you, leave her be. I am sick and tired of people's differences being highlighted. Why don't you instead highlight the wonderful things she does for others? I guess I know which side of the track you are on, and I will be stopping any business with you. |
| Nancy Villines | 2/2/12 |
| Although I love Penney's, that commercial has got to go!! This is about the most annoying thing I have ever heard, and I see no use in using the screaming to draw attention to the commercial. I will turn away from companies for that! |
| Davida | 2/2/12 |
| STOP THE SCREAMING COMMERCIAL! Every time it comes on, I have to MUTE my TV or change the channel. Whoever works for your advertising department should be fired. That add is obnoxious, annoying, and not creative at all! |
| Janet97045 | 2/2/12 |
| The Million Moms of wacky Texas need to come into the 21st century! Ellen DeGeneres is the most beloved woman in America. She is possitive, giving, and wonderfully funny. What could they possibly see as a negative about her life? America has moved beyond their hateful ideas. Ellen is a great spokesperson for JC Pennys!!!!!! If you don't like her you can always succeed from our nation, PlEASE. Oh and as for your screaming commercial, I agree with the rest of these e-mails. It sucks!!!!! |
| tmg | 2/2/12 |
I have been a JC Penny customer for 40 years. I join with the millions who object to Ellen as being your spokesperson.
I will have to stop shopping a JC Penny if you keep her on.
And yes, please get rid of the screaming commercial. |
| JersiTech | 2/2/12 |
| Reading these Comments about the "Screaming" Commercial gives me a Chuckle. Everyone's reaction to the commercial is exactly what you were suppose to feel. It worked like a charm, and FYI to all the so Called "Boycotters" and "Sell Your Investment" Knuckleheads, Since the Launch of this new Campaign the Stock Price has Risen 20+% so Obviously Wall Street isn't as concerned about a commercial as some you are. The Point of the "Screaming" was just that...."Stopping the Madness" with Sales, Crazy Coupon Mailings, One Day Only BS Sales...all the tricks of the trade that Typical Retailers use to get you in the door and get you to overspend and spontaneously buy other things you didn't even come into the store to purchase. JCPenney's New Approach is "No More Madness"...You Walk in the store and the prices you see are now 40-50% lower than the original Prices that you waited for to go on sale. Now you have a Sale "EVERYDAY" because the absolute Bottom is what is now on Display. As the Month Goes on these prices will go even lower and a New Month of New Merchandise with a Whole New Look arrives. It's Brilliant and Completely Out of the Ordinary of your Typical Retail Store. Malls are Dying and the New JCPenney is Going to Change the Way you Shop, No more looking for the Best Prices, they are already there. |
| Tina | 2/2/12 |
| i went to j c penny on 2/01/2012 i was so exited to see the new prices. but i could not find anything that looked like a good price. they either rounded up or down the price. i will only shop and buy something if it is on sale or i have a coupon for it. so i will stick with kohls stores they always have great sales and coupons . i can find the same items at kohls that jc penny has and kohls is a lot cheaper . sorry pennys but do not like this new pricing. Tina |
| tt | 2/2/12 |
| some people cant afford to pay full price for things so we wait for the sales and coupons. but if people like to pay full price for something then keep shopping a jc pennys, i will stick with the stores that still offer sales and coupons. |
| caryn F | 2/2/12 |
I have not shopped at JC Pennys for years. If you are willing to take the heat from The Million Mom group and ignore their demands for you to drop Ellen D as a spokesperson because of her sexual orientation, I will make sure I shop by you.
Whats next...they will demand that you don't have blacks or Jews as spokespersons?
Thank you for standing up for civil rights and against bigotry. |
| Crejino | 2/2/12 |
| I am greatly disturbed about JCP decision to have Ellen as their spokeswoman and will be boycotting them until they decide to replace her with someone else. JCP, please remain neutral when it comes to culture wars and immediately remove Ellen as your spokeswoman. |
| The Bashs | 1/31/12 |
| Whoever concocted this screaming commercial & whoever the idiots were that bought it & thought it was "good for business" need to be locked up in a room & subjected to listening to it 24hrs a day, day after day. I am joining others in boycotting the stores & if I owned some stock outright I would sell it immediately because that commercial is ringing the death knell for the store we use to patronize. |
| Beth | 1/31/12 |
| While I agree with the fact that your new commercials are annoying - the screaming is just obnoxious - I understand the message you are trying to send. (I have been the receipient of many of your mailings.) However, the people who claim they will no longer shop at JCP because of these commercials really, really need to get lives. Sounds as though they are watching waaayyy too much TV and are crabby to boot. |
| | 1/31/12 |
| JCPenney = some of the worst customer service I've ever encountered. I tried to contact a rep at various Texas numbers and keep getting shuffled to automated messages. They obviously do not care much about customer opinions, which is apparent by their current screaming commercial. Very poor advertising decision to air such negative garbage, for lack of a better word. Yes, they did succeed in airing a commercial that people will remember, but they have also succeeded in losing customers, and a great many I hope. I will never ever shop at JCPenney again; as everytime I look at anything to do with JCPenney, I hear obnoxious, pointless, harassing, screaming in my head. Thank you JCPenney for making me boycott a company for the first time in my life. I can't wait for day I am not subjecting to turning on my tv and hearing your commercial. |
| Mike Grant | 1/31/12 |
| I don't know who is respodisble for the horrible ad campagin,but it is like running finger nails on a blackboard! I guess Iam not sophisticated enough to undersatand the point of an adult screaming there lungs out for no apperant reason. Who ever sold JC Penny this program should be forced to sit in a LOCKED room, for at least an hour,with full surrond sound and see where there stress level really is! |
| Kelly | 1/31/12 |
| I'll be so glad when this new ad campaign expires. It's horrible! I mute the channel or change the channel. I absolutely cringe when this commercial airs as do the rest of my family. When I think if JCP now I will remember this horrendous commercial and go elsewhere. Makes me sick. |
| Debby Golden | 1/31/12 |
I'm just want to say that I'm really sick of your new screaming commercials, they're just totally obnoxious. Also the whole idea that you're finally going to put the actual value of the products you sell on the products you sell seems an ironic thing to celebrate.
It seems to me that you should be hanging your heads in shame and apologizing to the american public for playing your silly little retail games all these years.
I might shop and JCP again....when you have a real sale!
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| Donna in Whittier | 1/31/12 |
| What were you thinking? Your new promotion strategy is idiotic and annoying. I change channels every time it comes on. You wasted your money on that ad campaign. I find Penney's to be a good place to shop with a good selection of merchandise at a reasonal price. But, that promo is enough to make me want to spend my money some where else!!!!!!! |
| JBORDOVSKY@AOL.COM | 1/31/12 |
PLEASE, PLEASE, PLEASE STOP RUNNING THE NEW SCREEMING TV COMMERCIAL!!!!!!!!!!!!!
I SWITCH STATIONS WHEN I START HEARING THE OFFENSIVE SOUNDS.
I HAVE ALWAYS LOVED JCP BECAUSE MY FATHER WORKED THERE IN DOWNTOWN HOUSTON WHEN I WAS A SMALL CHILD AND I'M 71. THIS COMMERCIAL IS EMBARRASSING.
FONDLY,
JANICE BORDOVSKY |
| Mary King | 1/31/12 |
| Iam pleased I will not receive all those adds any longer. I will be able to go into the store and get the discount there at any time. I get enough junk mail, I do not need a bunch of adds, they go in the trash. Hopefully, Penny's will put out a better commercial, with a good reason to want to go into the store. I like Penny's it is clean and the people are friendly. |
| Jenn | 1/31/12 |
I rarely shop at JC Penny as it is, but this commercial just--wow. It's loud and obnoxious. JUST a little bit. *Notice the sarcasm.*
Advertisements are supposed to BRING IN customers. Not scare the pee out of them.
I don't GET the commercial. What is it trying to convey? I'm thinking people totally forgot about the JC Penny sale, so they see the ads for OTHER sales and are like "OH MY GOSH I FORGOT THE SALE NOOOOOOOOOO".
Other than that, I don't get the commercial. |
| John Catalano | 1/31/12 |
| THANK GOD FOR MUTE BUTTONS!!!!!!!! YOU GUYS ARE BRAIN DEAD IF YOU THINK YOUR ADD WILL BRING PEOPLE INTO YOUR STORE. IT REALLY MAKES ME MAD WITH SO MANY PEOPLE OUT OF WORK, THAT SOME IDIOT MARKETING REP IS GETTING PAID FOR HIS OR HER BRILLANT IDEA TO SCREAM FOR 30 SECONDS TO REBRAND JCP. |
| Lorelei Lyons | 1/31/12 |
I love the new ads. I am in the Marketing Business, a lifelong career, starting with a degree. Let's face it. The commercial is direct and true. Can't wait till tomorrow. And I am a customer of over 40 years, starting with my mom.
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| Annoyed | 1/31/12 |
| Well , I'm very happy to find out here that I'm not the only one that mutes my tv and finds the new ad obnoxious and offensive . I don't understand how screaming and shopping relate ? I seriously think you should consider removing this commercial before you lose any more customers the economy is bad enough without helping yourself go under.... |
| Diane B | 1/31/12 |
| Your new screaming advertisement is Horrible! I mute the TV every time it comes on & walk away or just momentarily change the channel. I am a JC Penney customer but find this ad irritating & repulsive. Someone in headquarters needs to have a serious talk w/ your Marketing Dept! OH Yes, I just needed to mute my TV just now & had to turn my back just to finish this comment! You need to pull this ad immediately & relpace it with something more dignified! |
| Carrie | 1/31/12 |
Do you even read this? Your new ad campaign is awful! Target did one similar and we hated it as well.
It is all over the Internet - very negative. You got attention but that's all. You are losing customers by not listening:
Glad you are revamping the store but this was a very bad idea!! Take it off the air!!! On act get on the air and apologize. You have probably killed any future of the store. |
| Susan Brocker | 1/31/12 |
Obviously, the advertising "expert" that came up with your new screaming mimi ads must be the nephew of some mukkity muck. He must have pictures that would get somebody fired and embarrased to be allowed to recommend you go this way with your new advertising. The only thing I can think is that you are marketing to heavy metal music fans now?? I certainly won't be spending my money there anymore. My husband & I can't get to the mute button fast enough. Do you really want that to be the reaction to your ad? What a shame. I bought more gifts from you this year than any prior year. Guess I'll have to find a place where they don't yell at me!
You guys really dropped the ball on this one. You make The Price Is Right sound like a chapel from a silent abby. |
| Janice | 1/31/12 |
| Since I can't seem to find an 800# or email for corporate headquarters, I will leave my message here, hoping that someone at JCPenny is reading them. However, if I have to endure another day of scrambling to my remote to mute their screaming commercial, I will most certainly call. This is the most degrading commercial to customers I have ever seen. It even contradicts your own goal of a younger customer base by having a bunch of middle-age people acting like idiots. I'm middle-age, I don't like frat-house, moronic commercials, and I certainly wouldn't act like this. I also will not shop at your store because of its' depictions. You could become a high end dollar store, but as long as this ad runs, 4 times an hour at that, I wouldn't even be tempted. |
| Rachel67 | 1/31/12 |
| I really like JCpenney, and I am a loyal customer to its brands. But what is with this new strategy of just lowering prices instead of having sales? When you mark down prices, it makes people believe they are getting a good value for their money. If you just lower all the prices, you will reduce the value that customers place on JCPenney products. Who ever heard of a St. John's Bay shirt for $7? If you are going to permanently drop the prices, they should be a little higher than that. Whether you want to or not, you will soon be competing with Wal-mart, and the company image will go way down. There is no way you can compete with Wal-mart without going out of business. |
| Mrs. BB | 1/31/12 |
| Your jcp.com is THE WORST, MOST OBNOXIOUS, ANNOYING, MAKE ME WANT TO THROW SOMETHING AT THE TV, advertisement I have ever heard in my 45+ years of watching TV. DO YOU KNOW WHY PEOPLE TYPE IN CAPITAL LETTERS/ ITS THE EQUIVALENT OF BEING SCREAMED AT IN AN EMAIL - WHICH IS WHAT I AM DOING TO YOU IDIOTS AND YOUR PATHETIC CREATIVE TEAM THAT CAME UP WITH THIS AD - PLS REMOVE YOUR COMMERCIAL. YOU DESERVE TO LOSE BUSINESS AS A RESULT OF WE, THE AUDIENCE HAVING TO ENDURE YOUR HORRIBLE COMMERCIAL.......!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Paul G. Torsiello | 1/31/12 |
| Please remove that ridiculous screaming commercial you have on TV...It's Idiotic and tasteless! Who ever your ad agency is should be Fired! I have told all friends to boycott your store till you remove this stupid Ad! You used to be considered classy, now Pathetic losers! Get back to the real JC Penny we all know and Love |
| Cheryl | 1/31/12 |
What is wrong with you people. Your new commercial is ridiculous. I have to mute the tv or shut it off. It makes me so angry when I hear all that continuous screaming, I want to tear my JC Pennys credit card up.
Stop the stupid madness in commercials. I can't imagine the demigraphics you are trying to reach.. In fact, children do not have paying jobs to support Pennys. Get that commercial off the air and fire the idiot that thought it was a "great" merchandising strategy. If, in fact, it was the owner's idea. Better send him/her to therapy.
Send this commercial to the military. I am sure they will find a better use for it in their torture procedures.
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| DR Hill | 1/31/12 |
| Please STOP that horrible screaming ad!! If this is your idea of something to attract customers you have greatly mistaken the consumers. I would never, ever, ever patronize a business with such an offensive advertisement. Even my dog hates it! |
| Richardson | 1/31/12 |
| I can't stand the new ad. I scream "NOOOOO!" every time it comes on and run for the remote to mute it or change the channel. It's the single most annoying thing that's been on tv this century. Please make it stop. |
| Unhappy customer | 1/31/12 |
| I can not stand your new commercials! Change channel when I see it coming on. For me it has not had the effect I would think you want from long time customers... It makes me not want to have anything to do with JCPenny's. I tossed the catalog also when your new sale program was not clear to me at first glance. You get 30-45sec to get your point across at max and you didn't do that so in the recycle bun it went. I belong to the demographic that has the money to spend in this economy but you lost this long time customer. |
| | 1/31/12 |
| Since I yet again had to be disturbed for this horrific commercial and JCPenney continues to ignore the complaints listed on this page I have no choice but to boycott this store!!! I will take my business elsewhere!!! This is utter nonesense! |
| Margaret Bliss | 1/31/12 |
| I am so glad to see all the comments about your, to put it mildly, annoying television commercials because that is exactly why I wanted to contact you. Aside from the incessant screaming, which one is compelled to mute each and every time it is aired, there is the obvious fact that the ad is completely ineffective. I had a hard time figuring out who the actual sponsor was, and from reading the comments above, I am in good company. At first I thought it was some kind of website protesting junk mail. Then with the unfamiliar intials "jcp" and the date in "dot" form, I thought maybe it was some new video game or movie. It took about five views or so, all muted, of course, as soon as the screaming started, to figure out that this was actually a JC Penney commercial. I've read about your new "no sale" campaign in the business columns, so at least I was familiar with what your are trying, yet obviously, failing to communicate. Please, get those ads off the air! Nobody wants to hear that! |
| pattycake | 2/1/12 |
What's the point of the screaming? The ad doesn't even say why they are screaming!
Annoying, horrible, worst ad on tv. It goes on mute immediately. |
| I'm sorry... You're wrong! | 2/1/12 |
The idea was maybe cute- coupons and ads streaming from the mailbox. We get that. But the execution of the ad, with the horrid screaming that obviously annoys the very customers you are trying to reach, is a total failure. ALMOST enough to make me stop shopping at JC Penny.
Your new spokesperson- Ellen Degeneres- IS enough to make me stop shopping at JC Penny. As long as Ellen is your spokesperson, I will not step foot in your store (except to run through to the other side of the mall!) not purchase anything from you online again. Yes, she is funny and personable. But Ellen openly represents the homosexual community; and though we are being indoctrinated to believe that it is politically incorrect to believe what God has said about homosexuality, I stand firm in my faith and will not promote that which is wrong. Who am I to argue with the One who created me? |
| Lori | 1/31/12 |
| Your screaming commercial raises my blood pressure and makes me instantaneously angry. I either leave the room or mute the tv, whichever is quickest. The way to win over new customers is to make them feel welcomed, comfortable and happy. Your new ad is doing just the opposite. |
| Aurelia Dunn | 2/1/12 |
| The Commerical is Loud, the one lady is way to loud! But, Customers did really scream and were so confused by prices and coupons, emails with discounts (were they real coupons or something some idiot posted?) I hope the new LOW PRICES are JCP are really as good as they say they will be. The last few weeks I have noticed the store looks GREAT. I can't wait to get some good buys with NO COUPONS!!! |
| Carol walker | 2/1/12 |
| The new commercial is the absolute worst thing I have seen, HEARD on tv in all of my 50 years... I am ready to cancel my credit card...fire your ad company...why would you want to annoy loyal customers an announce to possible new customers that you hire advertising idiots?. |
| B | 2/1/12 |
I am a Gold JCPenney Rewards Member and have been shopping at your store for 46 years. I just called your headquarters phone number (972)431-1000 to tell you my concern and the person who answered named "Kathy" hung up on me. I spoke in a soft voice and was beginning my sentence and she said "We hope you have a nice day" and hung up without listening to me. That is the first time any company representative has ever hung up on me. I am in shock right now from this call and I am very disappointed in the store that I have always like so much. I really cannot believe that this just happened. I also plan on writing a letter to your company after I send this e-mail.
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| Eileen | 2/1/12 |
| Well, I disagree here...I think the commercial was brilliant, people REMEMBER this sort of thing, just like the Christmas Target commercial with the skinny blond running around screaming.....thought it was funny and I'm an avid JCPenney shopper and will CONTINUE to be one, even more so now with FREE shipping over $50 with NO coupon needed !! THANK YOU.... |
| Irving H. Goldman M.D. | 2/1/12 |
We have shopped almost exclusively at JCP stores for the past few years. I completely replaced my entire wardrobe yearly. The staff and merchandise have been excellent- BUT NO MORE! My wife, recovering from back surgery was awakened suddenly terrrified by screaming from my TV in another room from your startling, offensive, obnoxious, disruptive, disturbing new ad about no more coupons. We now immediately mute the TV your ads especially at dinner if we can get to the control in time. This ad has no place in JCP advertising and insults our intelligence. we will be happy to give our my rewards card back. Yes, it certainly attains the goal in advertising-that of grabbing customers attention, but at the expense of losing your customers. Dr. Goldman
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| Annette Bell | 2/1/12 |
| JC Penney's latest commercial is the absolute worst ever! Really?? It's downright scary. What in the world were your advertising execs thinking? Were they on drugs?? |
| | 2/1/12 |
| I can not believe your new spokesperson. Is this the new J C Penney that your loyal customers have been waiting, A fun person, no. not family friendly. I will be ending my association with your company after many years |
| John Dunne | 2/1/12 |
| Your screaming TV commercial is annoying and gets my attention by hitting the mute button. You need to look a little closer at your marketing staff as they sure did blow this one! |
| Corky Plassa | 2/1/12 |
| Your store in Houghton, MI is wonderful. Friendly staff and good merchandise selection. I was pleased to read in the Dallas Morning News today that much of the prior promotions will be ending, coupons, etc..... That will be a plus for all stores.....The only complaint I have is with whoever has been doing your TV advertising. The recent commerical with the screaming women is the worst ever. Get that thing off the air before people start to take it out on your stores and don't go to shop there. It is really terrible. Please Mr. Johnson, as CEO, you must have someone you can really trust to do your advertising - it is crucial in bringing back this long-known company. |
| Pat | 1/30/12 |
| I do not like your new advertisement!!! The screaming is offensive and what is the point? I mute it every time the ad comes on. Of all the commercials and most of them are silly, this is the worse one. You should definitely take this one off. |
| Karen | 1/30/12 |
| The new JC Penney commercial is HORRIBLE! What JC Penney IDIOT executive thought this disturbing, loud, offensive display was a GOOD IDEA? And just so we're clear... you expect to ATTRACT CUSTOMERS with this garbage? Are you nuts? It scares little children! Our dog runs from the room when it airs, and we have to change the channel because none of us want to ever hear this horrible commercial again! I won't be returning to JC Penney. If this is the only way you can make money, there is something very wrong with the executives and marketing people at JC Penney. Really sick. |
| Saundra | 1/30/12 |
Just had to mute my tv again because of the disgusting screaming commercial. You're going to go broke if it continues because it turns people off and my family for one, won't shop there until it's removed. Fire your ad people, they're waaaaay overpaid and stupid to boot!
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| Dick | 1/30/12 |
| The only unpleasant part of watching television this weekend was the loud, obnoxious, and out of character ads from JC Penny that were run so often. What a great way to get a loyal public following irritated at a company. If the people in that ad represent the shoppers of JC Penny stores then count me out. |
| Ron | 1/30/12 |
They say that an ad agency's goal is to get you to remember their commercial, good or bad. Well we'll certainly remember the screaming JCPenney's ads....and as long as we do.....we won't be shopping there!
Score:
Remembering the screaming commercial - 1
Screaming commercial brings in customers - 0
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| Ron | 1/30/12 |
| Imagine if JCPenney played the loud audio of their screaming commercials in their stores. It would drive away whatever customers they have left! Are you listening JCPENNEY???!!! OK....good idea for a flash mob to record the commercial on smart phones or louder devices, put in earplugs, and go into the stores and play it loud....over and over and over and over and over and over and over and over and over and over and over and over and over and over again! |
| louise | 1/30/12 |
| though this will fall on deaf executive ears i will tell you that you have lost many customers including myself for the hideous screaming ad that comes across our national tv.....how very insensitive and disgusting to resort to advertising such as this...it is beyond bizarre and you need to stop the ad immediately..certainly you must have received numerous complaints from parents and adults everywhere who liken it to a horror film......just get rid of it before you have a class action lawsuit on your hands that not even your attorneys will be able to resolve...we are spreading the word to boycott your store and in this economy i think it would be wise to comply asap |
| Shirley Kappa | 1/30/12 |
| I hate your new commercial and will never shop at a J.C.Penney store again! When that commercial comes on I mute it as soon as the screaming starts! Fire your ad agency. |
| Mo | 1/30/12 |
| I can't imagine JC Penney actually paying an ad agency to represent them with nothing but ear-splitting, obnoxious, screaming. After the screeching ceased, the only place I wanted to shop was the local drugstore for headache relief. It's nothing short of pathetic. |
| Rose Hamilton | 1/30/12 |
| Yes, this is about your obnoxious annoying TV commercial. I don't think you could have made it any worse. I turn the TV off the second I hear it. It makes me not want to shop at JCP. Really, Really Bad! Please take it off the air ASAP. Thanking you in advance. Rose |
| Hope U_close | 1/30/12 |
You used to have some decent merchandise, but the current SCREAMING commercial is so repulsive that I just see the name "J.C. Penney" now, and it makes me cringe and want to run far away. Whatever 'message' you thought you wanted to reach your public with is totally obliterated by the idiotic SCREAMING!!!!!!!!
I can't grab the remote fast enough to mute your ads! That makes me dislike your store name even more - because I end up missing the audio when the good ads or programs come back on.
I'm sure this screaming will help usher in the end of your business.
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| M Quilliam | 1/30/12 |
Several complaints. Placed an order on January 17th online... status of order shows it was sent out on the 24th and find out today, it won't be on the truck for Store Delivery until tomorrow! Shouldn't take two weeks for an order to arrive, especially since it's a child winter coat and is much needed this time of year!
Found out at JC Penney today in-store, your Company has done away with the 15% Survey, which is a very helpful discount in today's economy. Wish a HUGE Multi-Billion Dollar Company could give a little to their Customers to show some appreciation to them!
I also have contacted JC Penney several times over the past month about receiving my $15 Dollar Birthday Reward Certificate. Was told over a week ago, it would be sent, considering Birthday was beginning of December and still have NOT received it!! Previous times, once told, 'No,' second time it was under 'Review,' third time, 'would be immediately sent out BUT yet NOT!'
Have dealt recently with a couple rude Customer Service Clerks, with uncalled for Remarks during purchasing items. |
| Ginny | 1/30/12 |
| I finally took the time to comment on your current commercial. Besides being the most annoying ad (next to political ads) on TV, I don't even understand the point you're trying to make. If 2/1/12 has something to do with the end of this ad I sure can't wait! |
| Diane | 1/30/12 |
| Tired of your moronic add with yelling people. Seems like. Someone increases the volume everytime it comes on.I try to hit the mute every time. It comes on.you overpaid whoever made that stupid commercial. Will never go in your store again. Don't do business with companies that insult my intelligence. |
| valeriec53 | 1/30/12 |
| I can not do anything but change the channel when your disgusting, screaming commercial shows up on my TV, upsetting some of my family members. But I can certainly decide to not shop in your store any longer. Whoever thought a disturbing commercial like that would bring business flocking to your door was very wrong, and the JCP staff members that approved the dollars for that commercial should be demoted or fired. I'm firing them by not shopping your store any longer. |
| Greekgoddess | 1/31/12 |
I don't know what you were thinking with this new promotion!!!!!!!!!!!!!! You honestly paid money for that awful commercial?????????? I hope you get thousands of e-mails like this to tell you that the commercial is STUPID AND HORRIBLE. So bad that after the first time I heard it we are muting the television every time it airs. So much for that ADVERTISING BUDGET BEING POORLY SPENT!!! I in the past we have done more than 95% of my shopping at JC Penney. I certainly hope I do not have to look for a new store!?!? I really hope this gets to the right people!!!!
YOUR COMMENTS TO MY E-MAIL!
We’re very sorry that you are unhappy with our new commercials.
As one of America's first stores, we thought it was time we re-imagined every part of our business to make it easier and more exciting for you to shop.
many of the changes launch on February 1. It's all about making shopping easy and exciting for you. Fair and Square Pricing, Happy Returns and a great new shopping environment.
We'll have three ways we price our merchandise, nothing more. What used to be our "sale" price is now our Everyday Price, because it's a great value everyday! We've also got Month-Long Values—these are items that are marked down even further for the important events that month. For instance, February is all about Valentines Day, so you'll find great Month-Long Values for that special someone in your life. Finally, twice a month we'll offer additional merchandise at our Best Price—these are the best prices you'll ever see on an item. Mark your calendar—
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| The Blake Family | 1/28/12 |
We have for may years shopped at the Pensacola J. C. Penny store on Davis Highway. I would like to state that you have lost five (5) customers because of the annoying advertisement you run on TV. All of that screaming and shouting is totally out of character for any business let alone a clothing store the size of J. C. Penny.
I only hope I never have to listen to that mess again. |
| Dese Galauski | 1/28/12 |
| Regarding your new commercial.........HORRIBLE....you should fire your advertising staff. That ad is costing you millions of dollars and it has to be the worst ad of all times. I'm NOT going to shop at JCP because I'm boycotting a store that thought it was a good idea to harass me while I relaxed in front of my TV. I havent seen the entire ad, I flip to another station the second the screaming begins, someone else told me it was your ad. You are losing your mind and soon your business. You owe us all an apology. |
| | 1/28/12 |
| The new ads on TV have to be the worst ever! Please take them off the air. A screaming TV is NOT a good thing! And, to boot, it doesn't even explain why they are screaming.....or does the noise drown out the reason? As my husband said "This could be totally counter productive for their advertising program". Please STOP! |
| Lois Gunberg | 1/28/12 |
Your advertising company, as well as your advertising staff should be fired.
The new ad on t.v. is not only annoying (we turn it off) but with all of the screaming "NOOOOOOO's" and then the JC Penney logo shown, is the most negative form of advertising I've ever seen. I still don't understand what it's all about except to say "no" to JC Penney.
I am an ordinary citizen who shops at your stores and could definitely come up with a more positive and understandable commercial. Very baaaaaad business decision.
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| ROSIE | 1/28/12 |
STOP THE SCREAMING AD!!!! PEOPLE ARE LOOKING FOR EMPLOYMENT. IF YOU REALLY THINK YOU ARE RELATING TO THE GENERAL PUBLIC WITH THAT MORON AD, YOU NEED HELP. YOU ACTUALLY PAID SOMEONE TO PRODUCE THAT AD, SHAME ON YOU. I CAN EASILY FIND CREATIVE PEOPLE FOR YOU THAT WOULD CERTAINLY DO A BETTER JOB. WE LIKE J.C. PENNEY BUT YOU ARE REALLY DUMBING DOWN WITH THAT AD. NEED SOME CREATIVE THOUGHTS. GIVE ME AN EMAIL. I HAVE A JOB, BUT HAVE FRIENDS AND WE CAN HELP YOU.
PLEASE PLEASE HAVE THAT AD GO AWAY. SO ANNOYING, I DON'T WANT TO THINK OF PENNEY'S THAT WAY. |
| Jeri McGinnis | 1/28/12 |
Heard about J. C. Penney's innovative new pricing strategy - was anticipating shopping there, but after being assaulted with the idiot SCREAMING commercials I will not be going into a Penney's store, and I cannot imagine how your PR people came up with such an ANNOYING commercial. Why not introduce your new policy with something pleasant???!!
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| Janice Augustine | 1/29/12 |
2 things:
I think that this new UPS/USPS service you are using for shipping is awful. I ordered something on 1/24, and because it starts with UPS and then goes to a USPS facility for delivery, it adds days onto the delivery time. I am supposed to get my order on 2/1, which is 8 days after I ordered it and is not acceptable. If you used just UPS, it would arrive in 3-4 days. It must be much cheaper for you to use this new aggravating service, but it makes the customer experience much more frustrating!
The new ad for your pricing strategy is horrendous! I change the channel when it comes on. It portrays women who get barraged by sale notices as idiots; rather, I love sales and coupons and rewards certificates and use them whenever I can. This ad agitates and frustrates. It was very poorly thought out. AND IT IS SO FREAKIN' LOUD!!! It is purely OFFENSIVE. I will probably not visit JCP as often as I used to. |
| HELEN MUELLER | 1/29/12 |
| THE NEW COMMERCIAL WITH ALL THE SCREAMING IS TERRIBLE ...EVERYTIME IT COMES ON I MUTE IT WHOEVER GAVE APPROVAL FOR THIS AD NEEDS TO BE REPLACED...ALSO THE PERSON WHO CAME UP WITH THIS IDEA NEEDS HELP...TOTALLY ANNOYING WITH MORE ADS LIKE THAT YOU MIGHT SEE STOCKS GOING DOWN BECAUSE YOU ARE RUNNING OFF THE CONSUMMER...IF YOU THINK I AM A NUT WATCH YOUR SALES,,,,,, |
| GC | 1/29/12 |
Yours truly is a former Marketing Director for more than 3 decades. The new tv commercials for JCP are offensive to the customers, very disrespectful to potential customers, and says a LOT about JCP as a company NOT with whom to do business IF THAT is the BEST that JCP can do to promote its products.
Clearly, whoever the Marketing Director for JCP is, does not KNOW the "marketplace" in the FIRST Place. JCP is LOSING customers NOT GAINING customers with such an inane approach on the air.
JCP: Fire your Marketing Director and Ad Agency. Apolgize for being dumb. And, try again. |
| Terry S | 1/29/12 |
| Iam horrified by your new commercial! It is idiocy for your advertising dept. to have approved this commercial for television. Along with several other companies which have aired the most hideous commercials, what does this teach our children? Acting like a complete idiot is acceptable in today's society? This is not the way to attract more customers, but it is a good way to turn customers away. Stop portraying the consumers as deadheads who fall for this disgusting display called advertising! |
| jane spain | 1/29/12 |
| your new ad on TV is the "pits"...........whoever wrote this ad, needs to go back to school....it is simply awful......will never go in the store again....Very poor taste. |
| Complainer | 1/29/12 |
| Please remove the ad with all the screaming. It is so obnoxious.........not only do we mute the sound when it airs, but we will also stop shopping at J. C. Penney until you do remove it. (I don't even understand the point of the commercial!) Are people screaming because they have missed a sale?????? |
| Pamela Fox-Marcinkowski | 1/29/12 |
| I used to work for JCP and liked the JCP commercials, but this latest one is so annoying and it played every min. Please get a new commercial or get rid of it all together. I realize that JCP has a new CEO who was big with target, so I understand the new idea of getting rid of sales, but this commercial SUCKS! It makes me NOT want to shop there!!!! |
| Kay | 1/27/12 |
Please tell your advertising team that the new commercial for 2-2-11 is so annoying that every time it is on I have to mute my tv. Whoever passed this commercial to be televised obviously didn't listen to all the screaming in the commercial! If anything at it has made me want to refrain from shopping at your store because I have become so agitated by this commercial.
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| Dee Smith | 1/27/12 |
I hate the new J C Penny commerical with all the screaming! When it comes on TV,I use the mute button. This turns me off to Penneys. It does not make me want to shop at Penney's stores!!!
Please Please Please take this stupid commerical off!!! |
| very dissapointed | 1/3/12 |
I am very dissapointed in JC Penny. All I wanted was a letter faxed to my bank saying that on 12/30 the amoung of 206.78 was accidentally chaged and voided. I expected JCPenny to say "Oh sorry for the inconvienence, yes we will fax that over and get you taken care of. But NOOO!
This was an unauthorized transaction, the guy Ray (Roy) did not even tell me this happened. Apparently he charged my account, then voided it and then charged my account the correct amount....so not only was 59.95 taken out, also 206.78 was taken out. It is Now Jan 3rd and after 2 hours (Not exagerrating), 5 people later with 5 different explanations.......I am told sorry, we just can't do that. We see that it was voided but we can not fax your bank anyting......We are sorry and understand your frustration.....I have to wait to see if it drops off my account which will be another 2 days.....
This is not acceptable! Your people made the error!!! I was also asked "Why do you need the money today?" What kind of question is that? I responded for Gas other bills...how humiliating to explain that I just dont have a spare 200 dollars that I can sit on!
I will PAY this card off this month. Cancel it and NEVER shop at JCPenny's again! I will be sharing this with my facebook family as well!!
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| Craig | 12/23/11 |
I have had a JCP account for about 6 months and have never been able to access my account online to pay my bill. So each month I call customer care and pay over the phone. Until today they have been kind enough to waive the 9.95 fee to pay my account with a live person. The rep i spoke with today was not going to waive the fee. I asked for a supervisor and was told sorry cant do it... It is not my issue with not being able to access my account information online with the error message originating from JCP site. So I closed the account. I realize that I am but a extremely small cog, but every penny helps in this economy not matter who or how large you are...
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| Guy Marino | 12/12/11 |
They keep dropping their fliers on my doorsteps or in the lobby, twenty five of them, even though only four people live at the address. Have emailed them numerous times to stop delivering the flyers, to no avail.
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| 0250 | 12/9/11 |
| the store in lakewood, ca has the worst management! You call for a manager it takes them about 30 mins to get to you and by that time all the customers are gone. They schedule 1 person per quad so goodluck getting a restroom break, or 15 minute break. I've had 8 hr shifts and been told I only get 1 15 min break. We don't get our schedules until friday evenings so we can't plan our next week. There's alot more i would like to vent about on here, but i think i'll be filing a stress claim on this horrible company. |
| Rick | 12/7/11 |
| I won a contest for returning Iraq/Afghan veterans and received $200 worth of JC Penney gift certificates. I tried to order $200 worth of stuff, but lots of items shown online weren't available, so I only got $75 worth. Fair enough so far--I redeemed the rest at our local store. Here's where it got interesting. I got a call from Malik, who said the order is on hold because it wasn't paid for. I tried to give him the gift certificate numbers, but he said they weren't right (they were). I called back to the phone number I was originally given, and the girl said she'd straighten it out and call me back. She did neither. I called again today and talked to Carla and Helen. Carla said she'd square it away and call me back "in about a half hour"... now 4 hours later, no call yet. In a few more days, I'll call again and see if the order has been sent. The real shame of this is--JC Penney was doing something nice for a veteran, and their people have just made me mad. |
| Mary | 11/22/11 |
| JC Penney has the worst customer service I was shopping and they ran a dressing cart over my calf and I had a large cut me and I started bleeding and noone even cared to help me or bring any first aid . I had to hobble over to the cashier to ask for some paper towel to put pressure on the injury and request them to call for some help for me. I ended up having to go to the emergency room for treatment and get a tetanus shot. This was by birthday gift to spend my JC Penney gift cards I received ; however, I will definitely not return to their store to shop because of their lack of caring attitude. Be careful especially if you have children . The employees don't care |
| Thankful Employee | 11/22/11 |
[/continued]
"I haven't ever had any problem with JcPenney's. I can't comment on others for their unwanted and unasked problems with the service they have received from them. However, i just applied for credit with them and was granted a charge card. I don't know how long it takes them to send it to someone in the mail but this happened almost 2 months ago and I still have received my charge card as of today. Nonetheless, when I was approved at the store, I was given a temporary paper copy of my charge card until my "real" one comes in the mail. Needless to say, I haven't used it yet and if things keep going the way they have been I don't know if I will ever use my card if it's not sent to me in the mail...lol. I plan to call the corporate office on Monday to see what is going on and to whom I need to speak with in this regards. So, all of you veterans before me, please say a prayer on my behalf. God bless..."
Whatever!, Sounds like it could have gotten lost in the mail! I would call 1-888-JCP-RWDS (1-888-527-7937) to request a new one be sent.
"The management of the store 1413 is one of the worst I have EVER worked for!! The way they review you as an assoicate they dont give you much praise, they tend to pull you into the office in the middle of your shift and tear you down to nothing and tell you how horrible you are and then at the end they tell you to put a big smile on and help the customers. So we are not exactly treated with any respect, unless you can pull in the credit apps and have your name mentioned in the customer service survey. I cant believe how the store manager pulls the employees into her office and tell them how horrible of a job we are doing and how we "personally" are bringing down the store. I would love for the company to install a hinden camera in her office to record how she addresses us like we are nothing."
Unhappy Employee, this is straight from my Associate Guide:
"Through the Company's Integrity Matters program, Associates are encourage to communicate concerns about work-related issues that involve ethics, human resources, accounting irregularities, loss prevention issues, legal compliance issues and violation of Company policies and procedures. Many of these concerns can be raised to your immediate Supervisor or Manager or you Unit Leader/Store Manager through JCPenney's Open Door policy. However, if local management doesn't resolve your concerns or if you prefer to speak to someone else, you can contact you Human Resources Representative. Or, help is just a phone call away. Call jLine at 800-527-0063 or use the website www.jcpjline.com Associates can report good faith concerns without fear of retaliation...'
I was hired 3 weeks ago at one of Maine's JCPenneys. I really like it, haven't encountered any problems with any of my supervisors or managers. We receive lots of praise. We have to announce over two-way radio when we get a new JCP rewards card member just so management can tell you good job, etc. But, at our store, we *have* to do things that make it more likely that we'll get those credit apps or get mentioned in a survey. We HAVE to ask if "this will be on your JCPenney's card" it's a little humiliating, but it's not really that bad. We also HAVE to circle the savings and write our names at the bottom of the receipt next to the survey. By the time I've torn off the receipt, most people have their hand out to take it..but I gotta slap it down and draw all over it before they are dismissed. I know it is a pain for some customers, so SORRY! :/ just know I have to.
The only gave 4 stars is, for one, I have only been here for 3 weeks. And for another, I am hired for the holiday season. So, no guarantees for me after 12/31/2011. I am hoping to get rehired because at the moment I have completely open availability for them (no choice, only way to swoon any potential employers sometimes) & if I become more than seasonal, I feel I will have more footing to alter my availability and to ask for a raise. $8/hr isn't much, but my first December check will be almost $600, so I'm getting enough hours!
Maybe I'll be back as a Merry Employee around New Year's with more, but that is all I can think of for now.
~Thankful Employee~
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| CindyP | 11/18/11 |
| I made a purchase with a Visa card and was asked if I would like to register it on my Rewards profile. I gave the associate my e-mail and was given a receipt in return with a reference #. When I didn't receive the promised e-mail to finish the registration, I went through the help on the rewards site and was told to call the 888# to solve the problem. When I called, no one knew what reference # I was talking about let alone how to use the reference # to bring up the transaction and see what the snafu was. They said it must be a "store thing" and I should call them. The store manager had no idea what the reference # referred to or how to look it up either saying, "It must be something the 888# is doing." Really? Why have a "reference" number that no one knows how to use or even what it refers to? Is this lack of training? Or, has no one from the top thought to train? This kind of stuff just irks me to no end. |
| | 11/15/11 |
| Very Poor |
| Debbie Case | 11/16/11 |
| tuesday November 15 at your Columbus IN store you let go of our Manager after 30 plus years. He was devoted. He put his whole live and soul in JCP. He started right out of High School. 30 plus years! He was a very good Manager and our store and customers thought the world of him. I hope you guys can sleep tonight. I use to think JCP was better then all the other retailers out there you just changed my mind about this company. He was Devoted and you just killed a person tonight he gave is heart and soul to you people. I just don't know how you sleep. |
| unhappy employee. | 11/14/11 |
| The management of the store 1413 is one of the worst I have EVER worked for!! The way they review you as an assoicate they dont give you much praise, they tend to pull you into the office in the middle of your shift and tear you down to nothing and tell you how horrible you are and then at the end they tell you to put a big smile on and help the customers. So we are not exactly treated with any respect, unless you can pull in the credit apps and have your name mentioned in the customer service survey. I cant believe how the store manager pulls the employees into her office and tell them how horrible of a job we are doing and how we "personally" are bringing down the store. I would love for the company to install a hinden camera in her office to record how she addresses us like we are nothing. |
| Whatever! | 11/11/11 |
| I haven't ever had any problem with JcPenney's. I can't comment on others for their unwanted and unasked problems with the service they have received from them. However, i just applied for credit with them and was granted a charge card. I don't know how long it takes them to send it to someone in the mail but this happened almost 2 months ago and I still have received my charge card as of today. Nonetheless, when I was approved at the store, I was given a temporary paper copy of my charge card until my "real" one comes in the mail. Needless to say, I haven't used it yet and if things keep going the way they have been I don't know if I will ever use my card if it's not sent to me in the mail...lol. I plan to call the corporate office on Monday to see what is going on and to whom I need to speak with in this regards. So, all of you veterans before me, please say a prayer on my behalf. God bless... |
| wow | 11/12/11 |
| this is true .i dont think corp knows how bad itis .maybe they should try undercover boss and see how bad the management really is or they just dont care. we shall see |
| WBH | 11/5/11 |
I too have a current case against the Company. The troubles surrounding the JCPenney workforce are tolerated by upper management.I'm not referring to store managers, district managers the attitude originates from the very top.
The CEO, the V.P of Stores, and Corporate HR are aware of violations that were reported which involved the SEC, and the compromise of personnel and personal information belonging to management and store associates, just to name a couple.
The Company wasted no time in eradicating the employee who reported the information leading to the superior's termination.
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| BENNY JETT | 11/6/11 |
| JCPENNEY REALY SUCKS A BIG ONE! I'M A PROFESSIONAL SALESPERSON AND MUST DRESS EVERYDAY, SUIT, TIE, DRESS SHIRT, ETC. I USED BUY THE STAFFORD EXECUTIVE LINE OF CLOTHING EXCLUSIVELY, BUT JCP NO LONGER CARRIES IT. IN ITS PLACE IS A LOT OF CHEAP IMPORTED CRAP THAT NEITHER FITS WELL OR HOLDS UP. GOODBYE JCPENNEY, HELLO DILLARDS AND NORDSTROM. |
| Emma Jaye | 10/2/11 |
RE: J.C. Penny Styling Salon in Killeen Mall, Killeen, TX.
I started not to make a complaint about what has happened to me several months ago, but the more I think about the way that I was disrespected and abused, the angrier I get, and I need to get this out of my system.
There is a woman called "Anastasia" that works in the Killeen salon. I have had several haircuts from her over a 5 month period. The first cut she gave me was nice, it had a few hiccups here and there, but I thought it was because she was new to my hair. The second cut I got from her was irregular at the nape of my neck. It was "v'd" on one side and squared on the other like she forgot whose head she was working on. She said it was the way my hair had started growing. The third cut resulted in one of my front sides being pointed on the left and squared on my right. She said it was the way my hair had started growing. On top of that she was distracted by personal problems so much that she cut me behind my right ear as to draw a rivulet of blood that had to be staunched. (this happened 3 times on different occasions) The forth cut put a groove in my head like a head band from left to right ear. Said it was a balding pattern. I stayed away for a while to see if my hair would grow back out of the "balding pattern" It did, I made one more appointment. This time she made me wait for nearly an hour and a half, and when I got to her seat their were about 5 women seated around watching. I later surmised this was her audience to what she was about to do to me She said I was difficult, she got her clippers and shaved me straight down the middle of my head with a one half inch guard, while the ladies giggled. She said she thought I knew more about hair cutting than she did. All the while she was nearly digging into my scalp with the clippers in spite of the fact that I told her she was hurting me. She set out to humiliate me and she did so in front of five women. I paid her anyway, tipped her any way and I left in tears. I don't think it is too much to ask that a $35 haircut with a 5 dollar tip be done correctly. Each time I approached her about the mistakes she denied that it was her responsibility. It was always my hairs' fault. You may ask why didn't I go to someone else the first time she cut my hair badly. I don't know. I was trying to give her second chances and ended up humiliated. It is very hard to find a stylist that is supposed to be able to work with the kind of hair that is on my head , a mixed blend of curly, straight, multi ethnic hair. I almost thought I had no choice. If she had not wanted to cut my hair, it would have been alright if she had just said as much. I would have understood and moved on. I am not an unpleasant overly critical person, but Anastasia was completely unprofessional and aggressively resentful with me.
To that end, I have learned to cut my own hair, 40 dollar cuts be damned, and have never gone back to J.P. Styling Salon again. I will never go back.
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| I won't give my name at this time | 10/29/11 |
LESS THAN ONE STAR
I won't give my name at this time because I have an active case against them
And I won't say which State either for now.
CEO, If only you knew what goes on in your Stores. It's a Sad affair when the Store manager, HR and the Supervisor don't care.
I am currently an employee of JC Penney's and I have been discriminated against on the basis of Age and No One in over 6 weeks ever sat down with me about my Complaint and the Clock is still ticking but the EEOC has my packet.
They Violated both State and Federal Law as well as Company Policy and I did Nothing wrong!
JC Penney's claims that they care about employees and that there is Equal Opportunity and they lie! Worst part is that all of Management at this Store knows about my complaint and they don't care! I won't quit because they will help me by paying some of my Unemployment when I leave. |
| Beta | 10/28/11 |
I used to work for JC Penny salon at the Wasteland Mall MI, before I start working there, two of my friends who I finish the beauty college with them, used to work there,and wen I saw them, they told me all about the manager how terrible and unfair she was, I did not believe any of their words until I start working there.
So I worked there only few months and I realized that my friend was right, because the manager her name was "Tony", she was nothing but big "B**ch, not how she treated the employees, but she was riping the company off, by hiring the employees and keeping them more than three months so she can get the bonus that company offers to her for every new stylist she hires and they stay more than three months, she would get bonus, and lots of her ex-employees she let them go for her false reason would tell you that, she would find her excused for letting you go, when I start working there she start picking on me, and I start talking to my friend, and they told me she that that with everybody so just ignore her, and I did that. But i think that is verbal abusing the company.
At that time I did not really cared because I was young,and I did not had much knowledge about management, but now I got my BA my degree on business management, I learned that what ever she was doing, it is illegal and it was wrong, not because the way she was treating the stylists, but taking advantage of her job position as a manager.
That was the week that I was planing to go back to college for the AA degree, and I was planing to grow with a company maybe as a Salon district manager,but she found out that I head un appointment with one of the district managers regarding about my future career and she felt threatened, she thought that I was taking her job.
So she find her way to get rig of me,night before I had my appointment with the district area salon manager. The night before she let me go, she gyved me a customer around 8:45 pm, I told her is late and I was not going to be able to finish her on time, but she gyved it to me anyway so I had no choice but to stay late and finish her hair, which I had no choice but to stay late, and she know it that there was not enough time to finish the customer to start with,I should know better than that.
when the time was for the store to close she told me to clock out, but I had to stay to finish the customer, after I told her I cant do her because was not enough time, she said she would give me the time, she would rite the time down for the extra time I stay for it, so I went for it and stayed almost two hours extra.
Next day when I went to work at 4pm, she called me at her office she told me not clock in, but go to the door and rite the hours for the night before, she said to write the hour that I stay the night before, and I thought that was fare, so I went to work at 4pm, because she told me to rited down the extra hour I work for it.
About two hours later I was called from the main office manager, and here she was with the general manager of the store, so when I walked in, she asked me if I know why I was called in? I told them no! Than she asked me what time I come in? And I told her the time "at 4 pm", than she asked me why you rited down 3pm? I told her that she told me to do that because of the extra hours I worked night before, but she denied, she said she never told me that, I did not see that coming, that was on of her games. God is my witness and every one in the salon know it that was not my fault, she set me up, she is going to get it, because I believe in karma.
I would like to invite all the ex-eployees who worker in the JC penny at the westland mall, and haved experience something like i did, and we should hire an attorney, I think she need to pay for what she did and what she put us through.
Siincerely
Beta |
| Zybejta Marashi | 10/28/11 |
WOW, I cant believed all this negative feed back for such a nice and a big company! They should have 0 starts or maybe negative.
I am so sorry for you all, in the behalf of the company, although I don't work for then any longer,
AS I MENTION ON MY PREVIEWS FEED BACK THAT I USED TO WORK FOR THE JCPENNY, after all the abused I took from the manager at the JC Penny, and I always put my customers first,I ALWAYS GIVE 200% TO MY CUSTOMERS, BECAUSE I DON'T THINK THATS THEIR FAULT for the abuse the employees go through, BUT NOT EVERY EMPLOYEE LOOK THE THINKS THE WAY I DO, I guess is because I WORK ALL MY LIFE WITH Customers, AND WORKING FOR A CUSTOMER SERVICE YOU HAVE TO THINK AS A CUSTOMER FIRST, but some companies I they don't appreciate a good employee.
I know is not excused, but what you expect from a company who have bad management and a company who treat their employees bad? I am surprise they are in business. I would like to know what happen to the business GOLDEN rule? All I can say that If I was the headquarter manager of the JC Penny, I would change everything around.
I would start up with all the stores manager.
I would have survey box at all the stores and also online for the customer and the employees to let me know about their shopping and work experience is.
I think that it would help to avoid some of this problems, because I think is not necessary for any company to treat the customers this way, they have to remember that a business, is not a business with out a customer and employees, so in my opining they need to treat their employees right because if you have a happy employee you have happy customers.
I hope you all have a great shopping experience where ever you go.
Sincerely
Zybejta (Beta) Marashi |
| W. Richardson | 10/27/11 |
What the heck has happened to JC Penney over the last 20 years? JC Penney use to have good customer service. Now when you call customer service to pay a bill, ask a question, or to address a problem, you get an out-sourced call center in India.
I have been having a problem with accessing my account online. I called customer service to pay over the phone and got an Indian lady who had a very thick accent. I had to ask her to repeat herself numerous times. At one point, I could tell she was getting frustrated.
I then asked her how to go about solving my online access problem. She referred me to another toll free phone number. I eventually got my bill paid, but only after a long, nerve wracking phone call.
I called the phone number given to me. I had to deal with a 2 minute automated service until I eventually got to the point where I could address my online access problem. I could not even get a hold of a live person for this. All I got was an automated message of things to try to fix the problem, all of which, I had already done!
I hung up and tried again because I needed to talk to a live person. Again, I had to go through a few minutes of automated crap. Eventually I did get a hold of a live person IN INDIA who could not help me with my problem! They gave me the same phone number the previous lady had given me.
Is this what JC Penney has become? I stopped shopping at Sears because of horrible customer service. This is so ridiculous! As soon as my account is paid off I am going to cancel my JC Penney account.
Can't anyone provide descent customer service in America anymore? |
| Judy Gallegos | 10/28/11 |
| I bought Bali Vertical blinds for 4 windows and a sliding glass door. I had to pay $85 for measurements plus $125 for installation. After about 2 months, they started to bow in the middle. Just the windows, not the door. Also, they are a little too short to block out the sun in the summer. I called the store where I bought them - JCPenney at the Galleria Mall in Henderson, NV. Got absolutely nothing but a run around and employees who were just plain stupid. I hate to name call, but there is no nicer way to describe at least one person I talked to. I was told the blinds were only guaranteed for 90 days, which when looking at my paperwork was a blatant lie. I called back and asked to speak to the store manager. I was connected to a gentleman who identified himself as the manager. He was already aware of my problem and said he would have someone call me next week to set up an appointment to come fix the blinds. I never got that call. After about 3 weeks, I called back again. Asked to speak to the manager again and was told there is no manager at that store!!! I called back to the blinds department and this time was told to call Bali. I called them and they said they would send me some clips to take care of the problem. They did, but they were clips for the sliding glass door, not the windows. I called the toll free number for JCPenney's. I was assured that they would take care of the problem. The lady who sold me the blinds called me and was no help whatsoever. I called the toll free number again and they said they would have someone come out and fix the blinds. I never heard from them again. I called Bali again and they sent me new valances, but I don't know anything about installing them. I will never shop at Penney's again and have told everyone I know about my experience. |
| curtis cothran | 10/17/11 |
| We have always bought our sons school uniform pants at JC Penny. I will never spend another penny there. We bought 3 pairs of Arizona slacks in August and when they were washed (cold water and dried on a clothes line) they shrunk to the point he could not wear them. We went back to the store and they said there was nothing they could do we needed to contact Arizona Co. Try that when you have nothing to do or do not want to succeed. E- emailed JCP and it took them almost 2 weeks to respond they bounce back thanking us for contacting them and telling us what good customers we have been. Someone named Blaine Bivings Sr. Project Specialist Corporate Customer Services has called once and said he would speak with the manager of that store to see about compensating me for the pants which cost 60.00. That was about 6 weeks ago and not heard a word. At this point it is not about the money, but about doing the right thing. They sold a defective product and could care less. |
| mark from dallas tx. | 10/15/11 |
| Just went shopping odered new drapes, bought a watch nice too. Some clothes spent some $ believe me! As walking out was pulled aside and said they wanted to look in my bags? Were not nice about it! I have never ever been accused of stealing in my life. I took back all I bought right there on the spot! New JCPenney store#0179-2 6051 Skillman Street. Dallas Tx. 75231 Never shopping there again. I go to Northpark Mall never had anything like that happen to me. Sad. |
| Debbie | 10/14/11 |
| JC Penney has to be the worst company I have ever dealt with online. They jerked me around for 5 days on a TV Credenza which came damaged. After calling for 3 days and being on hold nearly 5 hours, they agreed to give me a discount for the damage. Then, when I realized that the hardware to assemble the furniture was missing too, I spent another two days and countless hours calling them to try and get the hardware sent to me. I ended up having to have the charge reversed from my credit card company for JCP to finally call me and tell me that they could not send me just the hardware! So, now they have wasted two weeks when I could have purchased from anywhere else, and I have what amounts to a stack of firewood that they are calling a TV credenza. They are the pits. Steer clear no matter what! |
| kathy | 10/12/11 |
IF YOU SEE AN OFFER ON THE INTERNET TO WIN A JCPENNEY GIFT CARD...DO NOT RESPOND!
JCP, Walmart and others are involved in this dirty scheme. To get the gift card one MUST buy at least TWO offers FOR ONLY ONE DOLLAR. For your (smirks) one dollar investment, rather than receiving a sample of a product, you automatically ENROLL yourself into MEMBERSHIPS which are QUITE COSTLY. Not only will you pay at LEAST $100. per month, but, in some cases, if your merely OPEN the box, you will pay FULL PRICE for your product. They RETAIN your credit card number to insure they will get their money. Oh, yeah, the SHIPPING AND HANDLING charges for your ONE DOLLAR product are almost $10.00 EACH - and YOU will be responsible for the S&H to RETURN the product. To add to this fraudulent campaign, your phone will ring incessantly with telemarketers - because they REQUIRE you to give your phone number as well.
DO NOT, I warn you, SIGN UP FOR ANY SWEEPSTAKES OR GIFT CARDS THAT REQUIRE YOU TO BUY A TRIAL PRODUCT! You will be as sorry as I.
SHAME ON YOU, JCPENNEY, FOR DOING THIS TO YOUR HAPLESS CUSTOMERS! I WILL REMEMBER THIS WHEN I REFURBISH MY BEDROOM AND WHEN MY DAUGHTER NEEDS SCHOOL CLOTHES! THUNBS DOWN TO YOU AND WALMART AND ALL OTHERS WHO PARTICIPATE IN THIS SCHEME. |
| Disgusted Customer | 10/10/11 |
I bought two leather rocker recliners from the JCPenney Home Store in West Des Moines, Iowa. I asked specifically about the durability of the furniture, as I was not familiar with the manufacturer. The salesman assured my wife and I of the quality. We bought them, along with an extended service plan, to fix any problems that might happen in the future.
Less than 8 months later, we noticed all four arms were coming apart at the seams, where they attatch to the main frame of the chairs on both sides.
After placing a call to the service center, they sent a tech out to look, who informed us, that specific problem was not covered under our warranty, and was unrepairable.
I placed numerous calls to JCPenny customer service, and also had one argument with a supervisor, who told me that it was normal wear and tear for furniture would do that (I’m sorry, but normal wear and tear does not mean furniture starts to fall apart before it is even 8 months old!) they finally agreed to send another tech out to look.
The second tech took one look and told us it was definitely a manufacturer defect and should be fixed or replaced, and he would turn in the report to JCPenney right away.
Over the next two weeks I called practically everyday to JCPenney customer service, asking on the status of the file. Every time I called, the person on the other line told me they hadn’t received any report from the tech. Each time I asked to talk to a supervisor, I was put on hold for 5 - 7 minutes, only to be told the supervisor was in a meeting or couldn’t talk, but would call me back in 24 hours. I never received a call back.
Finally, I called Furniture Pro Solutions, the company JCPenney uses for their techs and repairs, who told me they e-mailed the report, along with photos of the furniture “some time ago” to JCPenney.
Calling once more to the JCPenney customer service line, I was told, yet again, they didn’t have a report filed from the tech.
I continued on to tell the customer service representative that I spoke with the Furniture Pro Solutions, who sent the tech out, and they told me the report was sent in to them some time ago.
After a short pause, the customer service representative told me they would check into it, and someone would get back to me soon. I asked again to speak to a supervisor, and after waiting on hold for 5 minutes or so, was told ALL the supervisors were in a meeting, and NOT ONE of them could speak to me right now. So much for the customer comes first!
As of this posting, the issue is still ongoing. I have not heard anything back from JCPenney.
I will never buy anything from JCPenney again, and I hope that after reading this experience, you will think twice about purchasing from this company as well. |
| Sarah Williams | 8/9/11 |
| A aquaintance of mine has worked for JCPenney nearly 21 years. She has never missed a day of work, always on time, has received constant recognition for credit applications,catalog referrels and letters from customers saying she provides great customer service. She is now being told that since she (and anyone else who is 55 years of age and older and entitled to a pension) is no longer wanted and will be offered an early retirement package. Others who have been with the company for extended years and our middle aged or older have had their hours cut to almost nil. JCPenney then hires part time help to replace them. In turn these part timers basically receive no benefits, pensions etc. These same part timers constantly call out sick, are no shows for work, unreliable, non professional and non courteous to the customer. In turn JCPenney asks the unwanted long term employees to cover for them when they do not show. It's quite apparent that JCPenney has an issue with employees who have given long and dedicated service to the company. It's also quite apparent that they don't want Baby Boomers working for them anymore. Yet, Baby Boomers comprise a major part of the customer shopping base. JCPenney has told their long term (unwanted) employees that they are headed in a new direction. I can only see one direction for this company and it's down hill. You are only as good as the people working for you. One day this company will learn ... when you go cheap ... you get cheap. I'm sure another company will welcome this heart broken employee with open arms as she is friendly,out going,conscientious,dedicated and hard working. Since i am also a so called Baby Boomer, I for one will eliminate JCPenney from my shopping list. |
| Megan | 9/21/11 |
| I think they are a good company and people need to get over themselves not everything in the world is the company's fault.It would most likely be the manager's DUH!so people need to stop blaming the company for how the manager works maybe you should go and complain to the store manager who is above the regular manager their the one watching them right? |
| Phyllis Thompson | 9/18/11 |
I have idea if someone reads this or not but I had to give it a try. I have been a loyal customer of JCP for many years and I am saddened to tell you that I will no longer will shop there. Recently I received a bill with a #25.00 penalty fee for a late payment. Since I have not missed a payment I called to ask why this fee was added to my bill. I pay my bills online and don't miss a payment. The young lady I spoke to informed me that the bill was not paid between August 4 and August 27. It was paid on August 2!! Right, I was charged a late fee for paying my bill early! If that wasn't bad enough, she told me that "as a courtesy the late fee would be dropped IF I MADE A $35.00 PAYMENT THAT DAY"! How on earth can a customer be charged a late fee if the bill is paid early? This is ridiculous. I owe around $75.00 on my bill and intend to pay it off as soon as possible. In the meantime, remove me from any mail list (regular mail or email). I have no interest in buying anything at your stores again.
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| rochelle middleton | 8/15/11 |
i want to kno how i can et the free snoglobe that you gave out on blak friday in 2000 its the 101 dalmations on i am missing .please and thank you.
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| | 8/16/11 |
I WAS GOING TO WRITE A COMPLAIN, BUT SEEING ALL THE OTHERS, WHY BOTHER WITH IT. JUST A POOR COMPANY TO DEAL WITH, NOT LIKE THE OLD PENNYS STORES WERE. THEIR ACCOUNTING DEPARTMENT SURE SUCKS.
SABRA T. |
| Sara | 8/16/11 |
| Lets start by saying if there was such thing as negative stars that would fit JCP very well! This all started whenever I ordered a White "Colors" twin bed in the Tyler Texas store on June 2nd. Here it is August 16th, I have been charged for the bed yet I don't have the item! I was told that it would be approx 4-6 weeks to be shipped to my home, and should have expected to be shipped on July 5th. The time came, and I called to see if it had been shipped yet. I was told that there was an "error", and they had "lost" the footboard. They offered to ship me the bed without the foot board, but I told them there's no use without the foot board. I was then told it would be an additional 2 weeks for them to manufacture, ship the piece to my home. I called back almost weekly to get an update after that since my card had already been charged. The agent who has been helping me through this whole ordeal was very nice, but she didn't seem to have much access to or knowledge as to what was going on with my order. My daughter is 4, and recently outgrew her toddler bed (she was a preemie) and I explained the importance of having it ASAP because you know once your child starts to sleep in bed with you it's hard to ween them of that! My patience has dissolved, and I am to the point of contacting corp. Every time that I call JCP they direct me to call the shipping office because they do not know where it is in transit. When I call the shipping office they direct me to call JCP customer care. This is a never ending battle it seems like, and cannot even stress how frustrating it is! On top of all of this I had gotten a phone call this morning from that same agent returning my call from yesterday, and she said "oh this is for the colors bed in white right?" I said of course... and she went on to tell me how it's actually an "antique white" and more of a creamy color... and that I may not even like it because she has already had 4 people call in saying they were returning it because of the color. Now on the JCP website it does say WHITE which is just misleading to me. If it's white, put white, if antique white.. state that! After 2 1/2 months on waiting on a bed then to be told that its not even white and word for word "you may not even like it" that's just a total WASTE of my time, and more like a slap in the face! You would expect a department store to have it together! I have shopped with JCP for quite a while, and this was my first time to order furniture from JCP.com, but I am completely, utterly disappointed! |
| Steve | 8/17/11 |
| A good friend of mine works for JCP as a full time employee for over 30 years. Highest in the region for sales and care plans. She is being threatened with pay cuts, loss of insurance, and potential dismissal for not meeting corporate goals. New store manager doesnt seem to care. My friend gets calls at 10:00 P.M. from part time associates trying to get thier figures right. The department manager wont answer her phone, but my friend will. This is sad, I think corporate needs to get off thier buts and work behing a counter for a while. Or at least store management! |
| John Phillips | 8/23/11 |
| I am 45 yr. loyal customer, but now I will not shop at Penny. We purchased an expensive leather sectional. The sales lady pushed hard to sell extended warranty insurance for $150. Frame and springs failed and what a nightmare trying to get JCP to honor warranty. Local mgr. customer service, sales lady only buz me off. I will sue them in Small Claims Court. Management at Penny is a disgrace. |
| Kayla P | 8/24/11 |
| I was shopping at JCPenney and I was buying a homecoming dress. The dress that I got didn't have a pricetag on it. The cashier scanned a tag from a dress that didn't match mine. So instead of paying $35.00, which is what my dress costed, I payed $55.00. |
| nony mouse | 8/25/11 |
| Used to work in furniture. Pulled my back several times doing carryouts becuz cheap jcpenney won't hire traned muscle to help deliver. One night two pregnant managers were closing. Had to pull people off the work stations to the dock. Who scheduled that? Main manager broke everyones spirit and depended on gossip and asking people about other people to find out what was happening in the store. She hired a few new managers but I. Don't think they had a lot of training. Were always upset and stressed becuz they didn't know what they. Were doing. Manager over furniture would take my customers and tell other furniture employees not to tell me. She always did and said inapropriat stuff but never got in trouble becuz she was the favorite. She got a lot of others in trouble though was always stabbing others in the back and telling the other employees not to tell. She let her sick kid with the flu sleep on the couches for sale. She was always texting. I think she's a compolsiv lier. Im glad she got fired for stealing. Its good the main manager wasn't their to stick up for her. Main manager even beleved her all the time. She was even walked out by security. The main manager was imature right down to her big winny the poo tattoo on her leg. She played favorits she would argu with mean shoppers. Found out she cut a lot of hours in furniture and in other parts of store so she could look good. I could have payd my bills better withose hours. Furniture would have been better with the extra help. Felt sorry for managers. One was forced to leave or transfer after over twenty years of hard work and she didn't do anything wrong. Made those two preggo managers who were sickley all the time rush around even when they were close to delivering. Made training manager and even asistent main manager cry. I had another job and the schedule was always changing last second. Got in trouble becuz I was working at other job but scheduled last minute at jcpenney. They had my other schedule! I had just checked the night before! She said that if I didn't have time to come to my shifts then I should pick whichever job was most important and leave the other. We also had to get credit apps askthe shopper if they wanted to donate circle the survey and yadda yadda. Most shoppers got mad becuz this made the wait longer and then wed get baad customer scores with that specifick complaint. The company bragged about opening stores dureing recession and are now laying off long time employees even with familys becuz of money cuts. This company doesn't care about there employes. If they did they'd have better traing better main managers with people skills and leading skills and corporate wouldn't make blind decitions that make store employees jobs harder and that don't make sense. I will never work for this company again and I will tell others not to. |
| Dottie | 8/30/11 |
| Approximately ten days ago, an elderly friend of mine went to the JC Penney hair salon in Winchester, VA at the Apple Blossom Mall. While there she was given a permanent by the manager, Crista. My friend is used to getting perms and waited several days before washing her hair. A week after the perm, she noticed that she had hardly any curl left, which is proposterous for a hundred dollar perm. She could have gone to a shop that charged much less and received a better perm. However, she returned to the shop and asked for a refund since she did not trust them to give her another perm. At the time, Crista was not there, but the girl she spoke to called Crista. Afterwards, she told my friend that she signed a form saying that the shop could not be held responsible. But when the girl looked for the form she could not find it, which is not surprising since my friend never signed a form. It is ridiculous that a business can charge a hundred dollars for a perm and then state that they are not responsible. The fact that they even suggest about signing a form does not say much for their workmanship. At the very least, my friend should be given a refund as well as an apology for the attitude of the girls involved and the embarrassment she had to go through. One thing is for certain; this is not a place I will do business with, nor will I recommend that any of my friends use their services. The only reason I gave this service a poor rating is because there was no lower. It would be bad enough to put a younger person through this, but to do this to a nice, elderly woman is unexcusable. |
| Riley | 8/31/11 |
| I wish there was an option for NO STARS as that is what JC Penney's deserves. I have read over the comments and have to agree with the truly PISS POOR customer service and the treatment of not only customers, but of the treatment of employees. I worked at the JC Penney's in Salt Lake City, UT for almost 3 months. The supervisors of each department has the same amount of sense as a box of rocks. They talked down to the employees and the customers. This was my part-time job(THANK GOD) so I just tried to have a little fun on the job. They treated me like I was in Kindergarden. Folding shirts and hanging things back on the rack is not brain science. The managers in that store coud not find jobs anywhere else because they don't have any sort of social skills. I am also waiting for the day for that company to crash and burn. People absolutley should not patronize that store anywhere. Corporate better wake up and figure out what they are doing. But I'm sure they don't want to go out of business because then the good ole boys in corporate won't be able to steal money for their lavish lifestyles. Some of the employees work hard and don't make much more than those living in a third-world country. JC Penney's is truly a horrible company and they need to move on so up an coming real businesses can take their place! |
| RG THOMPSON | 9/1/11 |
| The JC Penney Teleflora service is TERRIBLE! If you get a price online and then call the order in, the price is ALWAYS MORE. NOT ONE order I've made yet has been to the price originally quoted, nor has the arrangement been what I ordered! I had one of their teleflora persons actually LAUGH AT ME while saying: "Do you really expect to get what you see in the picture?"!!!!!!!!!!! YES I DO... when I order an arrangement that is suppose to among other things, have 9 roses, I EXPECT to get 9 roses in the arrangement... NOT 3 roses! I PAID for the other 6 roses that were never included in the arrangement. This last episode that I am in the middle of is the last straw. The flowers have never been sent to my critically injured 82 year old aunt in the hospital. JC Penney Telefloral is telling me the florist on their list that I picked rejected the order! I've talked to the florist twice and they say Teleflora NEVER SENT THE ORDER, AS THEY HAVE COMPLETE RECORDS OF ALL FLORAL CORRESPONDANE. I personally picked this particular florist as I know their reputation and they are also on the hospital's list of reputable florists. As it is right now, I'm out $82.00 for an arrangement that has never been sent and the the florist has never received the order. I so hoppin' mad right now I could spit... and JC Penney corporation is preventing me from speaking to the VP in charge of this! |
| joshua cain | 9/11/11 |
| Hi my name is joshua i work at the jcpenney store in trussville alabama i have a huge complaint about hours my manager has cut my hours very low because i had family emergencys and at that dieing ones but she is not a good store manager she also cut them saying that i didnt get a task she asked me to do done so instead of giving me like a penalty or write up she decides to cut my hours down to me only working 1 day a week and only 4 hours. The sad part about it is that we as workers are not working for free we come to work do our job help each and every customer in great customer service but we also have lives we have bills to pay and family to take care of im a very good associate and i show great customer service thats why i have customer service awards and good complements, but to me this is very poor managment and she say that my hours are not going to pick up until i get a credit app while im there for those 4 hours but i ask every customer with a smile and a thank you at the end i believe shes doing it cause she tells us to take 10% off the customer total to get them to apply then if they get approved or not to take another 10% off so thats a total of 20% and alot of the workers do it but alot of them dont but its illegal stuff going on in the store and i will not rest until justice is served poor management leeds to a poor business being ran |
| Linda L. in Florida | 9/13/11 |
| Do I have a choice of 'worse than poor'? In the 1980's my family started using JCPenney & left Sears behind. Sears got sorry & look where they are today - no one goes to Sears, it's an empty store. Well, soon JCPenney will be like that. About 5 years ago I 'tried' to order a drape from the catalog because it wasn't carried in the store. I got customer service in a far off land & 'Nancy' didn't speak or understand English very well. Order numbers are alpha & numerics. This person had no clue what I was saying nor could she repeat it back to me. That evening I cut up my store card & have not shopped at Penney's since. How many of us are out there folks? We can buy what we need elsewhere. I would like to know where your customer service is located today? If you are still located outside the USA, you are going down the tubes just like GE. The entire country is boycotting GE & with good reason! |
| Milo | 9/15/11 |
| They want to kick out everyone over 50. They feel that employees over 50 aren't profitable. It is age discrimination under the radar. They have no respect for their employees. To them, their employees are numbers on a balance sheet. |
| Joni V. | 9/5/11 |
| Writing a thank you to "Ann" in home department section in Ridgeland, Mississippi. Her patience/guidance/professionalism helping me purchase a table/stool set for my son's apartment were ABOVE and BEYOND fantastic! Also of note was the young gentleman in customer service that day who helped me load the items in my car (in the rain). Sorry I didn't catch his name. The service that I received keeps me being a loyal JCPenney customer each year. Would someone from the corporate office please make sure my remarks are passed along to these employees? |
| Deanna | 9/6/11 |
ZERO STARS WOULD BE MORE APPROPRIATE...
I WENT TO A JCP SALON IN WESLEY CHAPEL FLORIDA, ONLY TO BE HUMILIATED AND SHAMED FOR AN ENTIRE HOUR BY A STYLIST THERE.
THIS IS A SALON THAT IS CLOSE TO ME BUT I PASS 6 OTHERS JUST TO GET THERE. I TAKE MY DAUGHTER THERE AND MY HUSBAND HAS A HAIRCUT THERE FROM TIME TO TIME ALSO...
NEVER AGAIN!
UNPROFESSIONAL AND RUDE!
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| associate | 9/6/11 |
| I have worked for this company for 15 years, and been an allstar employee. We have a very high turnover, only few girls have been there for a very long time.. We got a new manager who decided to treat long term employees like shit. he asked for my resignation for a very poor reason. and the HR gave him ok to do so.. unbelievable, you'd think they would have little appreciation for their employees! no wonder why people complain about them, how can they perform their best with that kind of management. |
| CarrieA | 7/11/11 |
The arrogance, from the manager in the shoe department, when returning a pair of shoes that were only worn 6 hrs and beyond uncomfortable, was unacceptable. The sales associate was instructed to stop ringing threw my return and when I asked why I could not return the shoes, the manager's response was,
"we do NOT have a comfort guarantee" .. She then tried to say, " I can't sell shoes that have been worn "
I work in a returns dept.. and I'm aware of the options. . that aside, it was the way she handled the whole situation that was appalling. The 3 other customers browsing the department, also walked out & we all agreed that we could take our business to another retailer and be treated well.
Paying my charge IN FULL and cutting it up.. I know my family friends and co workers are also passing on this situation and shopping elsewhere.
Bottom line .. if the manager could not refund cash.. she could have kept a customer by giving a store credit .. but her ignorance and demeanor were inexcusable.
When emailing a complaint, I received a response letting me know that they would forward it to the shoe department. Please tell me what that will do? NOTHING. |
| T.J. | 8/6/11 |
| I am so disappointed. My son bought me a beautiful diamond cross pendant for Christmas. Within a month the chain broke. Well, it happens. I took it back to where it was purchased with the care plan and they just took care of it right away. Well, then Fathers Day the chain broke again. I got up from the table after eating dinner and my necklass was on the floor. So I took it in to be fixed again. It took them over 45 minutes to find my careplan in the system. I had the care plan receipt with me at the time. (The necklass was purchased in Texas, I was visiting my parents in Iowa at the time of the second break. The first break was in Texas) Anyhow, they explained they might not be able to fix it since the pendant and care plan were purchased in Texas. WRONG! I have worked for JC Penney Jewelry Dept. in Texas and we accept any JC Penney Care Plan for the Jewelry. Also, it has a secondary care plan if you go overseas. So I waited for the manager who didnt even know how to do a care plan repair and I had to walk her through it. WOW. So, finally my pendant was sent in and I got a call a week later it was in. I went to get it and they couldn't find it. I waited over an hour in and it was in the same drawer they looked in twice before. Need glasses anyone? Then again about 1 week later my necklass was pinching me and I looked at the chain and it was frayed. Now, I will tell you, I have been on vacation and not working. I watch tv, go for walks and such. I don't do anything that will pull or tug at a chain. I looked at it and it broke in my hands. I took it back and was asked why I broke it again so soon. What the heck is wrong with these people. I told them I wanted my money back. They said they cannot do it because it is a different care company and it was sold in Texas not in Iowa and they arent going to lose out on defective Texas Merchandise. Let me tell you something. It is NOT defective Texas Merchandise if I have had it fixed in IOWA twice! Now I am scared to put the pendant on if they wont back it up because if I lose the diamond cross, I am at a loss. I am now here in Iowa with a pendant I afraid to wear and customer service that sucks! |
| tanya marbley | 7/15/11 |
| i will never shop at jc penney again customer service is very poor at store 2914 in little rock ar. i do not agree with your policy first come first serve when it comes to the employee and the customer, your mdse should be on the floor at least 24 hours before the employee can purchase it. your policy sucks and your customer service sucks as well. i will never shop at jc penney again. this company needs new management new policy as well as new employees. |
| Kim | 7/18/11 |
I have been a JcPenney customer for about 30 years, but will no longer be one after today. JcPenney's has the worst customer service ever. Last year I went there looking for 3 different pairs of drapes advertised to me in a catalog sent to me by Penney's. The store didn't have any of them. When asked if they could order them, they said yes, but it will cost me more money because the sale was only in the store. Now I ask you, how can I take advantage of a store sale when the product isn't even in the store? Last week I saw a pair of shoes on their shelves that I really wanted. Of course they didn't have my size, 6.5, so my options were to drive 20miles to get them, or spend an extra $10 to have them shipped to me. Once again I am not able to partake of the so called sale because the product is not in the store, and they want to penalize me for it. I was told that this pair of shoes couldn't be ordered from their own catalog. This past weekend my husband went there to get a memory foam matress cover, which was advertised in a catalog they sent us, and he couldn't get it because they didn't have the twin size in the store. My guys wear pants in sizes 36/29 and 31/29. Penney's does not carry any 29 length pants and they don't carry any 31 waisted pants, so once again I came home without what I needed. Apparently only tall, fat men can buy pants there. I have approached the store managers with all of these issues and all they do is say that they can't do anything about it and say that all these issues are caused by corporate. One of the managers even admitted that she was tired of getting grief from customers because corporate sends out flyers of merchandise they don't have in their store. Correct me if I'm wrong, but I think this is called "False Advertisement." The catalogs and flyers are only a ploy to get people in the store, and when they can't find what was advertised at a lower price, they hope you will buy something else at a higher price. Well, not me. I'm done being ripped off and leaving JcPenney's unhappy and without what I went in there to buy. Oh, and good luck finding a store representative to help you in the store. The only people working are behind the registers and they are busy ringing out customers, so you are on your own.
I also noticed something new this past week. If you are seen leaving the store by an associate, they say,"Thank you for shopping at JCPenney's. Well if you really want to thank me, don't just say it with a cheesy smile, show me with excellent customer service.
It's about time customers show their dissatisfaction with the lack of customer service, shoddy merchandise and advertisement schemes. I'm showing my displeasure by taking my business elsewhere. |
| J. Watson | 7/20/11 |
| They certainly do not deserve any stars!! There should be one for pathetic!! I bought a ring at the Southern Hills Mall JCPenny Store along with the extended warranty. I took the ring in 5/7/2011 to be sized they told me two weeks they would call. I heard NOTHING. I drove the 72 mile round trip three times to check on the where abouts of my ring and called so many times I lost track. I talked to so many different people and they all act like they do not know anything or they would get back to me or the manager was not in but they would call, others were right down rude and it sure is not my fault that THEY lost my ring. No need to treat me bad when it was your fault!!! What poor customer service this place has!!! So I call corporate and talk to a lady who tells me she will call Sioux City, that is what it took to FINALLY get a call from Sioux City. They can not find the ring anywhere??? They found one just like it in the Omaha Nb...they will have it sized at a Sioux City Jewler ( what does that do to the warranty???) and I will get it LAST friday!!! NOT!!!!! They call it will be here TODAY 7/21/11 and they will call me. Did I receive a call, NO!!!!! Once again more run around, more talking to people who act like they do not know anything, and more excuses!!! This store is a JOKE!! The lady who was to pick it up did not work today...is that my fault??? Then why did they tell me it WOULD be in today???? The lady will pick it up before she comes to work in the morning and then give me a call.....PLEASE!!!!!! Enough is ENOUGH!!! Now what should I do ????????????? Or more like what should YOU do about such worthless service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Tess | 8/4/11 |
Eek! I gave Cullman Alabama’s JC PENNY a one cause there was no zero. My husband waited 45 min. For help in jewelry. Only to find out they were out. Would not sale the display. It was my birthday. Another day I went in and there was only one cashier and one fitting room girl. I could not get help in clothing. What does this mean, your company is going under is why you could not afford people to help your paying customers. Let me, let you on a secrete. Customer service is your #1 priority. These are not the only times I witness bad service in Cullman. I waited on a manager named Tammy something to talk to her. I waited 20 min. and the cashier told me she must be too busy to talk to me. this was about 1 week ago. I will never shop Cullman JC Penny’s again. And the store is dirty. Someone needs to come manage this store, because the one there don’t know how. Many people I have talked to go to Cullman Belk’s instead of them.
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| Danielle | 7/25/11 |
| ordered from clearance items online which was a mission style changing tower or hutch when ordering this item it had only one to pick from and the color so after i got my item seen it was only the hutch top part when calling them to complain the person said that it was not even right how it was worded. very disapointed..... |
| | 7/26/11 |
| i ordered baby furniture on line w/ promo they have going ...ad says no shipping on orders over $69.00 ... i bought this set for my daughters baby , she finished the order i paid cash for it , when she came and told me the order was over 1200.00 dollars i asked her why? should have been 899.00 t tax .i got back on line to find out why , turns out you do pay for shipping because its furniture ..but they dont tell you that .after i cancelled the order i went back online to look for baby furniture and guess who is there saying no shipping charges on any order over 69.00 dollars JCPENNYS ..... needless to say i will spend my 1000.00 dollars somewhere else , shame on you |
| Ray | 7/26/11 |
I give JCP a 1 because I cannot give lower
BUT
Someone, please tell me:
1...Where can you get a JCP employee manual or handbook? (Does one actually exist?)
2...Can you file a grievance with JCP? If so, how, and to whom should it be
addressed after visiting the store mgr?
3...Can JCP really fire you if you call in sick?
(even if the absence is accompanied with a Doctor's excuse)
4...Is it legal to give a promotion to a new position / or a job without posting
or even before it is posted?
I'm just wondering
Getting answers to these questions is sooo difficult
J LINK is not JCP..this site is not JCP...so on and so on
People who could make a difference are so well insulated
Good luck |
| Julie | 7/28/11 |
Letter I just sent to JCP. Doubt I will get a response...
"I never ever say this sort of thing, but you guys really suck. My stepmother gave me a $50 gift certificate for my birthday. I went online and ordered a skort and a top. The skort arrived. The top never did. They were sent separately. I contacted you to say that the top never arrived, and the tracking number showed that UPS never got the package. You refused to fix this until ten business days had passed after you mailed it. Of course it took you almost three days to mail it. So all in all before I could do anything about this, it was almost 20 days because of weekends, etc. Three weeks! So I called and was told the item would be sent. That was three weeks ago. Still no freaking top. I never got a tracking number or confirmation on the supposed second mailing. I also lost the gift card which had a few dollars on it so I don't even know if you credited the top or not. You guys are horrible. And suck. If this was ebay, you'd have been kicked offline. I am so disappointed. This was a gift. I was supposed to enjoy this. You certainly ruined it. Thanks." |
| jcp shopper | 7/29/11 |
| I love JCP stores and the corporate culture. They do have great customer service. I have shopped in many locations, and though the web. I am greeted at the store and thanked at the register. My orders that have shipped were on time and exactly what I ordered. |
| paul stitely | 8/1/11 |
| my girl friend works at jc'penney at the chambersburg mall in pa.the store manager publickly embarrased her in front of 100's of people for no reason.his misstake but refused to tell her he made a mistake .i don't think this is right.you can't do that to people.he should be fired.HIS NAME IS JOHN.something needs to be done about this.i'm already going to the lobor board to see what we can do. |
| employee | 8/1/11 |
| i work at jcpenny,at the chambersburg mall.in,Pa.the manager who's name is john.he loves to make us look bad in public.this is not right.you can not correct people in public the way he dose.he must be fired now.he can not handle pressure on the job.he brings his personal problems to work,and takes them out on us.his employees ,he is not manager meterrial he can not handle this store.greetings are down because of his lack of skills.and he blames everyone but himself.i saw him screaming and pointing his fingers in our cleaning peoples face.they work for USI Inc.that is not the way to handle thing.he was wrong.this happened on sat,july 30 2011.something must be done about this. |
| Don Deslippe | 6/22/11 |
JCPENNY should have this product in all thier stores.
Aquatic Life Swim Suit; eco-water-source.org.
Details: Jim Reichow, jim@thedelainegroup.com
Estimate $100,000,000.00 in annual sales
Mr Don,
mrdon@eco-water-source.org
Thank you. |
| L. Croft | 6/22/11 |
| All us employees agree that it sucks that we can't get on to the employee kiosk outside of work. Our hours have been cut down so much and me who started out full-time, now working part-time the store is making it difficult for me to find a second job. Employees don't recieve the same treatment as the older employees that don't have good jobs in the day, in the Albany, JcPenney as far as pay and hours African Americans are being treated unfairly. |
| Don Morgan | 6/23/11 |
My wife and I visited the JC Penney store at Mall St.Matthews in Louisville,Ky.on January 31,2011 for the purpose of purchasing furniture.The furniture that I want to lodge my complaint about is the WALNUT LANE dining table,4 side chairs and 2 end chairs.When the table and chairs were delivered on February 18th every one of the chairs wobbled.I sent all of the chairs back requesting they be replaced.Two weeks later chairs were again delivered.They still wobbled.Delivery and setup personnel were of limited help.They tried to tighten up the screws in some of the chairs but acted like they would rather leave.I telephoned Penney customer service. Finally,upon receiving no satisfaction I told agent that I would keep Penny's crappy furniture as a reminder to NEVER buy any furniture from Penney's ever again!
In the time that it has been in my house I've had the oppertunity to look it over closely.It is truly crap!Made in CHINA.Composite materials used in construction not real wood.I've had to tighten every single screw in every chair.some of the screws fell out onto the floor while sitting in the chair.The junk was overpriced at half the price!and to add insult to injury JC Penney sent me a gift card for $50.00 which could only be used at J C Penney as an "apology" for my shopping experience.
Please forward these comments to CEO.Just thought you'd like to know.
never again AMEN. don morgan |
| Mama of 4 | 6/25/11 |
I have been an employee with JcPenney's for over 6 months now in the salon. There is stylist there that has been there less than me & have took 2 week vacations. I asked for 11 days off to travel five states away to see our Grandfather who is vey ill & his lungs are functioning at 34%. The Doctors gave him a year and a half to live. We are getting very close to that mark. This is the only time My husband, kids, & my self could go. Do you know they denied my approval. Just found out several minutes ago. Is it because I am not a brown noser, or that I am not complaining 24/7 about someone? I come to work do my job & go home. Im not stealing, selling drugs out of the salon, nor causing any drama up in the work place. I am just an honest person, a wife, and mother of four. So, can someone please tell me why I am denied?? Would be nice to actually get through to corporate.
Sincerely,
A very Upset
Cosmetologist
|
| Patricia Capobianco | 6/26/11 |
A few months ago, GE Money (JC Penney's credit) called and advised I had a past due amount plus penalty. After a LONG hassle with them, I paid it to shut them up. That was a big mistake.
I purchase most of my items from them because I live on an island and there aren't a lot of similar stores. I pay them the bill the minute I receive it. I have NEVER been past due.
Well two weeks ago, the phone calls started regarding my owing my bill. The bill isn't due until JULY 5. So, I ignored them and sent my check as usual.
Either GE MONEY or JC PENNEY CREDIT has called me EVERY day three to five times a day for the past two weeks. The final straw is that they just called me again (on a Sunday).
I will cut up my gold card and will NEVER buy anything from JC Penney again. I will wait for sales at Dillard's or Macy's or will just buy anything I need from Beall's.
I am also notifying all my family and friends and the Attorney General's fraud office of this harassment.
If this continues, I will consult an attorney. |
| Scott A. | 6/11/11 |
I am EXTREMELY UPSET!! I want to be contacted by a SENIOR Level Manager!!!
This is my SECOND email regarding an incomprehensible phone conversation with an associate on June 7, 2011. In addition, the JCP.com website states, a reply to emails 1-2 business days, I received NOTHING!!!
This stems from an order I wanted to place after receiving several emails offering me substantial savings, along with a "We Miss You" email offering "free shipping on any order".
After several attempts to order online, the site kept popping up error messages, I called customer service. After explaining the situation, I was told, what I still can't believe, I HAD TO PAY FOR SHIPPING ON A PRODUCT THAT WAS IN STOCK AT A STORE 2 MILES AWAY...
The associate told me, the email offers could not be combined...My offer was free shipping on any order, because "YOU MISSED ME", then offered 15% off my entire order. I don't have time to read your microscopic fine print, and instead of retaining a customer you lost in the first place, this situation is going on the Internet!!!
How can you charge shipping on a product in stock at a store? That is the most ridiculous business practice I have ever heard!!! In addition, Why do you send offers with absurd limitations???
JCP has been part of my life since I was a little kid...From Geranimals to my 8th Grade and High School Graduations...Suits for weddings and sandals for vacation...
Wrapping my head around the statement, for which she was TRAINED to say, Paying for shipping on instock merchandise with a straight face...JCP actually paid someone to think that was a good idea is simply laughable!!
SHAME ON YOU JCP!!! SHAME!!
I EXPECT TO BE CONTACTED BY SENIOR LEVEL MANAGEMENT!!!
Scott A. |
| Shocked!!!!!!! | 6/14/11 |
| The store in the bronx is run by a racist overweight pig manager and also the human resources manager is racist. They fire people they don't like. They also coach and spend time with there own race. The District manager is in the store and doesn't see anything. The store manager is always in the office with door closed no one could ever talk to her. She never on the sales floor. She is the most racist person I have ever met in my life. The over satisfaction in the store as per customers SUCKS!!!!!!! Also the other store she was a store manager in also had low scores wake up corporate office. Bring back the other store manager. The Bronx store used to be #1 in customer satisfaction!!!!!! If you expressed your opinions your fired. The supervisor staff are always late have more then 50 latenesses and alot of absences, they still have a job cause they are the same race as her. This corporate needs to get involved in these situations and let the management staff know they can't get away with it!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| doug | 6/15/11 |
| I just shredded my credit card. I am amazed...well...not really...at just how bad customer service in the U.S. has gotten. |
| | 6/15/11 |
| I put an application with jcpenneys an wasn't even given an call back, I have the skills and turn in an excellence resume, two friends were hired who just got fired from wal-mart for stealling,they were hired on the spot. Don't know what kind of hiring proceeder yall have but somebody needs to look into this the store is located in Rolla, Missouri |
| Les | 6/16/11 |
I usually do not contact corporate websites but my wife and I were in the Penney's store at the mall last night. She had a coupon and I was looking for some summer shirts. Many of the items that each of us picked up with intention to purchase were made in Pakistan. It seems like most of the St John's Bay stuff is as well as other items. This country is the enemy of the United States. We and several of our friends absolutely refuse to purchase anything from this country. By the way, we tossed the coupon and shopped elsewhere last night. I for one will not even set foot in a Penneys store until I have confirmation that you do not purchase anything made in Pakistan or other countries that are enemies of the US. We should not be giving them 4+ billion dollars/ year either. That money could go to helping those in Joplin or New Orleans or the American economy in general.
Please stop purchasing from Pakistan and other unfriendly nations.
Respectfully submitted.
Les |
| Karen Colon | 6/21/11 |
| On December 31, 2010 I purchased a Sealy mattress at the JC Penney store in Wayne, NJ. I filled out the $60 rebate form and mailed it in on time. It states in my paperwork to allow 8 - 10 weeks for delivery of my rebate. According to my calendar it has been 4 months overdue. Everytime I call to get a status I am told that they (the rebate company) is waiting for approval from JCP Corporate Office to release the rebates. This is horrible customer service and I feel like it is a scam! The answer that I repeatedly get is unacceptable and I would like to receive my rebate and not have to deal with this any longer. |
| Sue | 6/7/11 |
I ordered some custom draperies in March with a delivery date of May 2. Of course they required a deposit to start the production of the draperies. It is now June and I still have no draperies and also no communication about whatever happened to my order. I have attempted to talk to many people at JC Penny but no one even returns my phone calls. When I asked about a full refund I was told that was not possible and JC Penny would keep 25% of my deposit for all the work they have done so far....not sure what they have done because the draperies are still missing from my house.
I say...avoid this mess order anything custom from somewhere else this is a disaster! |
| Ashley | 5/23/11 |
| I have been with this company for 3 years... I feel as if I'm not getting paid what I should be & I feel like im underappreciated. Its crazy that you start out waaaay more working for another company than what Im getting paid for at jcp working 3 years. I believe alot of other associates would agree with me. However, one thing I do want to say is SOME OF THE jcp team are like family... I do love alot of the people Ive worked with. They all are great people.and our store manager is nice! I can trust all of them, talk to them, and they are always there for support and praise..and honestly, I believe supervisors and management are underappreciated as well.. the customer service we give is great.. but to get that GREAT customer service jcp talks about... you have to begin with building the foundation.. (which is the associate, management, & supervisor)..make them feel great! Maybe have district or corp. write a letter every once in a while telling us how great we look and how nice we are.. or just give steve a call to tell him..HEY! I appreciate that your store is working hard.. and we thank you for keep us going!... instead of giving phone calls everyday about how bad our scores are! How can you expect someone to give us a 5 on the survey when they are being overwhelmed with all these questions: "How are you today" Did you find everything you were looking for" "Do you need me to order that for you on jcp.com?" "are you going to be putting this on your pennys card?" "Would you like to sign up for a jcp reward card, and if approved..save 10%" "Would you like to enroll in our jcp rewards program and start saving money today?, they send you $10 certificates in the mail for every 250 points you earn.. and you'll recieve updates on how to earn bonus points!" "may I have you email address?", "and "would you like to sign up for our new magazine program?" I mean, if someone asked me this many questions... i would just sit my stuff down and walk off... and the surveys that we do SHOULD not depend on our bonuses. this is wrong! The surveys are wrong! there has to be a better way of rating SMALLER jcpenney stores.. or rating ANY STORE in that case! but just so you are aware, half of west virginia is a bunch of country folk that do not own a computer.. and they are our BEST customers...really!! the other half is older women who love alfred dunner.. (look at our sales) and the elderly do not own a computer.. so the other percent( where our scores come from..) are from people who jet through the survey just to get the coupon.. or they are highly satisfied, but do not rate ANY Company perfect, so they rate us a 4! Honestly, I feel stressed everyday from this company to get our scores high..and get credit card applications!!! Mr. Penney didnt even believe in credit! I could work my tail off everyday being sweet, kind, and helpful to people... and it NEVER reflects the look, or the friendliness of our store! Overall, Im quitting because I can't handle it.. somedays I feel I'm losing my religion! FIND A NEW WAY TO RATE OUR STORES!!!!!!! |
| Ursula Sue Pappas | 5/30/11 |
Today 5/30/11 I recv'd email from all e-mail jobs.com stating they were hiring at location 02985 which is in Davenport, Florida. I went & filled out application on line. The main thing that bothered me is they asked my age. It is against the law to ask age for employment. I filled out all info and answered questions. And than I received a response in a FEW SECONDS stating I was not qualified for a sales position. I am retired not retarded. I had worked in Connecticut Penneys as an assistant to catalog mgr. for three years and I also had completed Conflict Management for Professionals, Career Track-Taking for Control of Your Workday, Achieving Extraordinary Customer Service, Continuous Learning Couch and many others. The questions they asked were all pertaining to my education.
I find it very unusual they do not ask for a copy of your resume.
I am very disappointed in JCPenny (my whole house is JCPenny). After reading all of the above disappointment in Penneys. They DO HAVE A BIG PROBLEM.
They should realize seniors are very good employees, always there and very very dependable. I might be up in age, but I am in excellent health and look 10 or more years younger. If they want to get back as to where they were when they first opened - in fact I was the first employee hired in the Meriden Mall in Meriden CT. They better change their policies.
I would like to hear from upper management in Plano Texas. That is if they really care about their customers. Waiting to hear from you or TARGET HERE i COME & MACYS
THEY CAN READ MY APP THAT i FILLED OUT TODAY ON LINE - OR DO THEY JUST DELETE SENIORS APPS. WAITING YOUR REPLY. |
| Raul Rodriguez | 5/31/11 |
| On may 27 2011 my 14 year old daughter was missing from our home I woke up at 4:00 am and could not find didnt know if she left on her own will or not. I reported to sheriffs in town they tryed to help us locate her all night we looked for her in lima, ohio she ran away We were so scared for her could not find her. So an officer in Lima ohio told me i could make missing flyer poster so I did. I started posting them all over Lima, ohio most stores posted them on there windows some put behind the counter in managers office so employees could see her face if they see her notify police thank them all . But when I went to the Lima mall all of them posted the flyer thank u all but JCPenny in the mall said no we cant the wouldnt even look at the flyer I ve always shopped at JCPenny but after this cruel bussines did to us I would never shop there again if u ever have a crises like this and I hope U dont dont count on JCPenny to help VEry dissapointed email bulletx1@ymail.com thanks to everybody we found our dauhgter 19 hours later se was fine and thanks Lima Police department address 3721 Rd. k-3 ottawa,Ohio 419-456-3107 if have any comments. Raul Rodriguez |
| Fatima | 6/1/11 |
Hello,
I had a very bad experience with JC PENNEY store in Redlands, CA. As soon as i walked in to return something two big paintings were $100 each which were bought by my husband and so i did not have receipt. Before I said anything they said we can not return without receipt on the back there was huge sticker and JC logo. I said what is the reason we have no more of these so... So i try to scan it at the one of the price check it is same price.
so MR macho manager comes he says i can give you 10 dollar each! i said how is that possible he says well you have no receipt and i am the manager that is the way i do it. how rude he thinks he owns JC Penney he is just a manager probably just finished barely high-school. Was very rude! too bad you will be losing lots of good customers and i could care less about shopping there now. |
| Carole J. | 6/4/11 |
I have beena customer of Penny's for 40 years. I buy 90% of my family's clothes there as well as all of my bedding.
I recently spent about $500 redecorating.
That being said, there were recliner covers on sale that I wanted right now and not on payday. So I requsted a Penny's [GE] credit card. I was given one with $150 credit limit. Really? I have 3 other paid on time GE accounts.
I went to order the recliner covers and they came to $173. I transfered to speak to GE and they would no increase my limit $23 lousy dollars!!! They said my credit accounts were too new. ??? I have two accounts that are around 5 years old.
I do not use credit very often. I have two cards for car repair one for a deep freeze etc. I have low limits and usually keep the cards paid down.
For that, I am being penalized by machine-like people who just do not care.
I explained that I am cash short today and even while I was trying to place the order the price on the recliner covers went up and they had to get special permission to give me the old price.
I can remember when Penny's was a class establishment. My entire family just "Knew" to buy their linens and rugs etc. there. I've worn Penny's Oxford blouses for 20 years. However, one blouse purchased last year already has a tiny hole in it, fraying as if the thread was broken. I've owned Penny's Oxfords that I've worn for 10 years and still wear. Obviously the quality of the material is not as good.
I'm very sorry that Penny [via GE] could not accompodate me in this one istance, I mean, we're talking $23!!!
What happened to the days when a company cared about its loyal customers? What happened to a company having pride in its customer service?
GE Credit is like Darth Vader. You can't get away from them. I have a Midas, A Firestone and Wal-Mart and all are serviced by GE credit. Of course it doesn't matter to Penny's GE that all of those accounts have always been paid on time and for about double the monthly payment.
I'm angry and I'm disapointed. I really wanted those chair covers.
I am also so angry, I told "Abdul" to cancel my new card and that I'd find covers elsewhere and purchase from a company that actually appreciates my business.
Keep American Jobs in AMERICA. Maybe that's the problem, Penny's-going for that ol' profit margin is losing you customers right and left. Good Penny's complaints, you might be surprised, or maybe you don't care??
|
| Thomas E Antus | 5/20/11 |
I (we) are experiencing the worst customer service of my life. Ordered two drapes ($1800) February 21st and one window is still bare as we approach June. There is a lack of concern bordering on indifference with the entire operation. The only way I can find out information is by me calling them. Out of 11 calls I have initiated 8. The contract called for installation by April 30 "but it will be sooner than that" according to Debbie Heitner, sales associate. When I call her supervisor, a Kathleen, the answer is always the same " I have told you everything I know and can not be responsible for the mistakes of others". I would list all that has gone wrong (and the excuses) but it would read like "War and Peace"
We have had several parties and our guests have asked what is the problem as the family room looks "unfinished". They were told JC Penny is the problem.Do yourself a favor and NEVER EVER use JC Penny custom decorating. |
| A. Adkins | 5/16/11 |
| I got my Jc credit card in Aventura Mall of Miami Florida, due to amazed discounts in some jewelry sales for Christmas of 2010 that I was offered the sky and the stars, Therefore I ended purchasing a bracelete and earings. Because of the holidays I was traveling I did not ware them, up to February 2011 but the same day I lost one earing due to the lose click. The bracelete lost 5 stones too. In march I went to returned. It was denied my request. I have to paid for the repair of the bracelete. Now one month and half later, no body knows what happen with my bracelete. I have been there several times and I make phone calls in this regards. Every time they do the same procedure, to print out my request, because there is no records of such bracelete. I am tired to go back and forth, and no body knows what happen with my bracelete. Now since JP is late to give me back my bracelete, I am not able to used, then I want my money back. Why I have to lose the money I paid for my bracelete and not body is responsable for that?. At this point I don't want that """ bracelete. I want my money back, who is going to do that?, If somebody there knows please tell me what I amy supose to do. |
| carrie | 5/16/11 |
| I recently visited your jcpenney located @ greenbrier mall and due to a medical condition I had to use your restroom facility--as in emergency status! The lady cleaning the bathroom refused to let me use your public restroom and had a very nasty attitude towards me... I went into the office next to the restroom and let a gentleman know I really had an emergency and he was of no help either. I am currently spending my money I intended to spend there @ macys, and will continue to do so from now on. I hope in the future you will be more empathic and gracious in meeting all your customers needs. |
| Joanna S. | 5/18/11 |
| JC Penney's customer service is horrible. I cannot get anyone live to speak to regarding my JCP credit card. JCP HAS to get a better customer service department. JCP has changed and it's not for the better. I give them a 0. |
| cynthia montavon berwyn il | 5/13/11 |
| i have a coupon for a free ambriel panty-- it states nothing on the coupon regarding purchasing anything in order to get the free panty. I was told by girl at register that you have to purchase a bra in order to get the panty. She said no and that they had several other complaints regarding the coupon but that they would NOT honor it without buying a bra. I asked her to get a manager and she called the manager and the manager refused to talk to me and told the clerk not to allow it. I called corporate today and hope to get this resoloved. I am an administrator for the city of Berwyn and I am not the kind of person who will let this go, customers do not need to be treated like this. ths coupon should be honered as is. I intend to fight this and will go to the media if i have to- not my fault pennys did not specify any purchase on the coupon. this is the same a stealing from the consumer as far as i am concerned, they mis represented it. |
| Cindy Henderson | 5/7/11 |
For the second time in two weeks I am trying to SPEND MY MONEY on your website. Can't do it no matter how I try. Last week, I just couldn't check out. Tonight I can't see anything except for the woman in the pink shirt. Can't retrieve my saved cart. Can't look at tops. All comes back to the woman in the pink shirt, which I think is lovely, and when I try to click on THAT I just come around back the the same page, all like Groundhogs Day.
I would imagine you guys are losing a lot of money. Did you ever think of changing the people who run your website? For me, I'm moving on the macy.com |
| jerry whorton | 5/10/11 |
| My wife went to your store to have a replacement stone put in her ring. She was told by the department manager that that she would put a white sapphire stone in her ring for 44.00. She was then called back about 1 week later, and said that they had misquoted her, it would be 88.00 for the white sapphire. Said the department manager misquoted on the 44.00. My wife was very upset. They have also told her different times when the ring would be ready. To top everything off, on 05-09-11, someone again called my wife and told her they misquoted her again. She was then told it would be $288.00. i don't know the value of jewelry, but I would expect your company to honor what a customer was told. YOu should have competent people working, especially in the jewelry department. i have been a jcpenny customer for a long time and still have a balance on my credit card. i am very unhappy the way my wife was treated. if your company will not make it right, i will pay off my account and cut up our card. |
| Melissa Herreta | 5/10/11 |
| OK I WAS HIRED FROM JCPENNYS ABOUT A MTH FROM TODAY. OMG THEY TOLD ME THEY WOULD CALL ME AND LET ME KNOW WHEN ILL BE STARTING. TURNS OUT THEY NEVER DID. I CALLED TO SPEAK TO MANAGEMENT. THEY ANSWERED TELLING ME THEY WOULD CALL ME BACK. WELL GEUSS WHAT. THEY NEVER DID AGAIN. SO NOW IM JUST TIERD OF BEING PUT AS AN AVOIDANCE. JCPENNY SAY THEY ARE SUCH GREAT TEAM LEADERS AND BULL CRAP. WELL TELL ME THIS IF YOUR SO PERFESNOAIL WITH YOUR JOB THEN WHY AM I COMPLAINING. |
| Angry | 4/28/11 |
I am completely disgusted at the total disrespect this store shows
by putting spanish on all their signs and clothing labels. If that
isn't bad enough, I have to listen to frickn' spanish over the intecom.
I live in Fresno, California....not frickin' Mexico.
This is a appalling display of complete disrespect for America...the
very country you do business in....SHAME ON YOU. I will never buy
anything from your store again.
THE PEOPLE OF FRESNO, CA ARE LIVID! |
| Michael D. | 5/3/11 |
| I have bought a ring for my fiance a year ago, and 2 of the diamonds fell out so i went to get it repaired and when i got it back i got it tested to make sure they put the right stone back in it. Well guess what of corse they didnt it wasnt even a diamond they put in it, it was something called mossinite or something like that... I mean come on what happened to trusting people now a days... |
| Jcp employee! | 5/3/11 |
So I am a jcp employee, and i want to stay annonymous because as an employee at my store we are shunned for speaking our mind or letting our store manager know when we are having issues with a coworker or manager! I cannot believe how badly I am being treated at my current store. I work in the salon and we have a new salon manager who is completely disrespectful on the floor to me and others! No one wants to speak up because again we get in trouble for it. I have had it! I have worked at this company for years, and I might not be perfect but I am a damn good employee! Now my problem is our store manager loves the new salon manager and wont hear me out on whats going on!. My manager wont even return my phone calls! Also right after she was hired she was in the salon for 2 days and came up to me on the floor bad mouthing other stylists that she had yet to even work with!
What can i do about this!? Sadly I feel I need to look for another job.
And looking through these comments and seeing all the negative things clients and customers say....sadly its all true! My old salon manager who wa amazing was run out of the salon... she was made to go to other salons and try to take their stylists!? How tacky is that!? JCP should be a company people want to come work for and it's not, not anymore and thats why they feel the need to go try and steal other peoples employees!!! pathetic!!!!
My only wish is that other employees would stand up and speak their minds and let corporate know whats really going on in the store, they might be shocked! |
| Mitch | 4/26/11 |
| I have horrific experience at J.C. Penney - Briarwood Shopping Center in Ann Arbor I asked for General Manager Mark Hollenbaugh but he will not available all days,for all day meetings (to play golf), that sucks, And I will never shop at J.C Penney again. |
| Rose Sassine | 4/26/11 |
| I have recently appilied for a position with one of your salon's in minnesota. I was denied employment because of a DUI that was on my reacord. I have never heard of such a thing of being denied employment with a company when all i am doing is clients hair and not driving for the company....I will look futher into this with an attorney...I have been a hairstylist for 12 years and have never been denied employment.....AND THE SAD PART IS I USE TO WORK FOR JC PENNEY 3 YEARS PRIOR...SO U TELL ME....WHY WOULD THEY HIRE ME BACK THEN AND NOT NOW......if anyone knows of a situaqtion like this please feel free to contact me through my e-mail...please put (DENIED EMPLOYMENT) in subject box...... native_rose31@yahoo.com ...Thank you Rose |
| Helen Del | 4/26/11 |
| have any of you women customers of j.c.penny received ads on ladies lingerie? I just received the latest, which was effective 4/20-4/23. It is nothing other than PORNOGRAPHY!!!!!! I am so furious over this piece of JUNK!!! Please check it out & let them know we don't want this CRAP in our homes!! I am canceling my credit card!! |
| jcpenney past | 4/23/11 |
| This is the most unprofessional company that I have ever worked for. After 20 yrs. of working extended hrs. beyond my Drs' excuse they continually dissregaurded my medical excuse which by the way was not ureasonable.time.8hr shifts w/ 15 min break in between lunch. We have taken up monies to benefit cancer research and never did the monies go to the fund/cause. (The money was spent on hair products to be used within the store). Jean Glover is the store manager that has been in charge of store 1674 and had always gave me an immaculate apprasials throughout my career, but due to some health issues this year she made up a illegal program that got me fired. Well speak to any associate within this store and you will find out she treats them like they are the lazy, uninformned bunch of people she has ever managed. When corporate came in we were threatened not to talk to them about REAL issues we were aware of to cover her own job. Someone else will be next in line when it will benefit her. When I informed her I had to have surgery--to this day she has not even asked why. I leave this company with my head held high for I never stole or took anything I did not pay or work for. |
| Lynn L. | 4/24/11 |
| I agree--would rather give NO stars. In February of this year, I purchased three sets of Chris Madden Mystique brand blackout curtains and then spent even more money having these drapes altered to fit my windows. What a disappointment to later realize, after spending all this money, they are NOT blackout curtains after all. The package says: "Our blackout technology blocks up to 99% of light." This is completely UNTRUE and is, in my opinion, false and misleading advertising. The curtains let in the natural light from outside, including sunlight, and then at nighttime, let in all the bright lights from nearby streetlights and backyard motion detector lights. I sent in a fully-detailed e-mail complaint, requesting a full refund of my money, to Penney's Product Service department. I received a reply saying my e-mail was being forwarded to their store manager, who would then contact me to resolve the matter. Uh-huh, right. I have heard nothing more, so came into this online site to find the address of the main headquarters so I could write a formal paper letter of complaint to the president of the company and found all these negative comments, so thought I'd add mine in, too. |
| Linda | 4/10/11 |
| I WANTED TO GET THE WILD THING BEDDING FOR MY DAUGHTER SOOO THEY SAID IT WAS NO LONGER IN STOCK I HAVE NO IDEA HOW TO GET IT FOR HER CUZ HER BIRTHDAY IS IN 1 WEEK I PROMISED HER I WUD GET IT BUT I CAN'T BUT IM GONNA HAVE TO GET IT SOME HOW SO JCP U BETTER PUIT IT BACK IN STOCK!!!!!!! OR UR LOSING ANOTHER CUSTOMER!!!!!1 |
| N. Bosworth | 4/11/11 |
I agree with some of the above reviews - if "O" stars were possible, that is waht they would get.
I had an awful experience with the JC Penney salon in Dartmouth, MA this past weekend. AWFUL hair cut and AWFUL color (all they had to do was cover the roots on the color job they had done the month before). Granted, it was my poor choice to go back to the salon after a bad hair cut the month before, but I thought I'd give them the benefit of the doubt.
Offered no resolution other than to "come back in a week and the girl will fix it." Let me tell you both the cut and the color were so bad I COULDN'T go anywhere.
I went to a different salon the following day and the stylists there were all horrified at the hack job that had been done to me.
Sent an email - and of course - no response.
I will NEVER AGAIN go into a JC Penney. |
| Diane DeVore | 4/12/11 |
I worked for J.C.Penney for 3 years and loved every minute of it.My family and I was offered a opportunity to run a small business in hopes that in a couple of years we would buy it from the people. I had to quit my employment and the manager took it personally. I gave a notice, but do to some circumstances I could not complete the time I had given them. After working at this place that I had went to, things went bad,things I won't get into, but I would not be a part of so I went to see if I could get my job back and was told No, there were no hours. I excepted that. But with absolutely no income coming in I needed to get some help, I am applying for jobs everywhere, its just the job market at this time is rough. I finally knew I had to reach out, I had to apply for food assistance, but they needed a form of loss of income from my manager at J.C.Penny. I took the paperwork to her but she told me she couldn't do anything to help me cause she wasn't personal..I was so embarrassed, she was looking at me and talking to me like I was dirt under her feet, I left there and came home and told my husband I never should have went there. I understand that she was most likely not happy that I quit, but to deliberately turn away when I was at my lowest point, I think is not right. How did she get in the position she is in with no compassion? I will never step foot in that store again and I am telling everyone in my family, and my friends what she did to me, I feel that was a controlling issue as if to teach me a lesson. Well I hope she has to face what I have been facing lately, I am a 55 year old woman, and certainly didn't need to be treated like a dog outside. My opinion has changed and I wouldn't spend another dime in that store, after she is gone it may be a different story. I just can't believe someone in that position can treat someone that bad in this situation.
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| pablo | 4/15/11 |
| Its pretty sad to hear all the stories. I work in retail and we try to help all of you people but you don't even appreciate everything that we TRY to do. As a retail associate you cant even image what we have to put up with you people. You complain about everything because some of you are stuck up people that make too much money and want everyone to kiss your feet. Go work at a place like that and you would not be able to support it. Being a middle class person i have to have a job and pay my bills i cant just go and spend my money because i was smart enough like some people. sorry we try and some of us are that way because you people make us that way. We have GREAT customers that make are day but we have some that are just rude. hope you think again what you are doing when you go back and visit such a store. |
| John Chavanne | 4/20/11 |
I am a "Big and Tall" customer and have been for many years. For the past two months I have been trying to order a few basic, simple items such as 'boxer short underwear' and a 'windbreaker' or 'golf' jacket in my size (3x and 3xlt). They are always out of stock. I have called twice to corporate and asked for the big and tall marketing director and the men's clothing marketing director and have left detailed messages with two phone numbers and no reply.
Since I am in Southern California I enjoy "Hawaii" style shirts. They had them for a short time under the "Hollis River" brand----no more??
Since A) you don't have what I need and B) you don't return my inquiries I have to assume you are no longer in the "B&T" business and will need to go elsewhere. Too bad I can't reach any of you because I have a lot of meaningful suggestions, but I guess you all prefer to spend your time while in the office in your "cafeteria" drinking lattes.
Would love to get a reply from someone who is capable of making decisions and providing meaningful answers, not just dispensing "pablum". |
| Hilo | 4/8/11 |
| Point blank JCPenney sucks! |
| R. Morris | 4/7/11 |
| I understand that J.C. Pennypinchers is closing it`s call center here in Rio Rancho,NM. Putting many of your dedicated employees out of a job. I also understand that J.C. Pennypinchers is going to cater to the young generation. Where do you people think many of this young generation gets it`s money to shop? Many don`t work. So take a good guess. Their parents, of course! The same people that J.C. Pennypinchers is putting out of work. I for one will never, ever purchase another item that your company sells or, has it`s name on. Your lucky that I`m even considering giving that company just ONE star, and that`s with some arm twisting. Your company really doesn`t deserve it. NUF SAID! |
| Jane Doe | 4/8/11 |
| I work at JC Penney's in their fitting rooms and you all have no idea how awful the management is. As an employee in the fitting rooms I am required to keep them absolutely spotless even if it means picking up customers' DIRTY FEMININE NAPKINS off the floor of the fitting room WITH MY BARE HANDS. I really don't care how bad customers think penney's is. If you really want to take a step into our lives go ahead working 3 jobs, minimum wage, no 15 minute breaks allowed, half your lunch hour you are called back onto the floor, all the while young teen employees complaining about how your 47 year old body doesn't move as fast as their's..I mean really are you all clueless? |
| JAY PALANO | 4/3/11 |
| I WORK FOR JCPENNEY AND THEY ARE SO HORRIBLE. I CURRENTLY WORK IN THE METAIRIE,LA LOCATION, THE MANAGERS AND SUPERVISORS HATE TO HELP YOU WITH ANY PROBLEM THAT U MIGHT HAVE. THEY EXPECT YOU TO DO THE WORK OF THREE PEOPLE WITH ONE WORKER. THE STORE MANAGER IS VERY RUDE TOWARDS THE ASSOCIATES AS WELL AS CUSTOMERS SHE DONT SPEAK AND ACKNOWLEDGE HERSELF AS BEING THE STORE MANAGER. THEN ON THE OTHER HALF YOU HAVE ASSOCIATES COMPLAINING AND GOING THROUGH ALL KINDS OF B.S. THEY ARE FALSELY FIRING GOOD ASSOCIATES FOR NO APPARENT REASONING. ITS ASHAME AT THE WAY THEY RUN THAY STORE.THEY NEED TO CLOSE IT DOWN AND START ALL OVER. SOMEONE NEEDS TO COME IN AND STRAIGHTEN UP THIS STORE ASAP. THEY ARE LOSING A LOT OF BUSINESS REGARDING THIS MATTER |
| Sue | 3/30/11 |
| JC Penny is a sleezy place to work. They are the poster child of why this country needs unions. They want everything out of their employees, and they give back nothing in return. They brow beat all of the employees there. It makes no difference how good you are or how bad you are, everyone is treated as a number. They need bodies to fill up the space there. They will do everything to beat it's employees down. Their policy is to demoralize, demoralize, demoralize in every way, shape and form. If it makes you feel bad, they will implement it. Did it ever occur to you employees out there that you are working just to make corporate executives bonus money of millions each year, while you pray that you may just get enough hours to afford gas in your car to get to their god forsaken place of employment. Did you know that those of you loyal, will probably make less than new inexperienced hires. Did you know that after Christmas, they will cut your hours down to a trinket, usually for about two months, and not give you the bonus because it is your fault that sales are not good, even though, you may be the #1 store in your district. Suck it up, that's their policy. Did you know that they will send you home if their day is not going well. Who the heck cares if you have needs. Did you know that you will never get a raise because the economy sucks, but guaranteed that the ceo's are making the millions every year.Did you know the only good reason to work at jc penny is to not be unemployed. That basically is it. We were told that the reviews on each employee should not be too good because the survey scores suck. Does this make any sense? Nothing makes sense. What a gross place that is and is it any wonder customer service is in the toilet. |
| CHERYL MAXON | 3/28/11 |
| Over the years I have spent thousands and thousands of dollars at JCP. In January of 2009 I spent 10006.56 dollars on 4 pairs of drapes and 3 patio panels for my family room. One pair of drapes had a thicker backing on them than the others but I did not realize at the time that they would become a problem. This year in January, 2011, I called customer service because the one pair of drapes started to disinigrate. The backing is falling off of them and they are yellowed and you can see through it. At first the person I talked to was very nice but I got a call back saying that they no longer had these drapes in stock anywhere. Case closed. I called them back last week to re-open my case. The lady that I talked to was very nice and sympathetic. Two days later I got and e-mail from Mandy saying that my 90 day warrenty was up. Thanks for your business. ARE YOU KIDDDING ME! YOU WILL NEVER SEE ME AGAIN AS A CUSTOMER! What a dirty deal. Now I have to go to the expense of buying seven more pairs of drapes out of my pocket if I want to correct the problem. You would think that with the 17 BILLION dollars that they made last year that they could afford to keep a customer for a few drapes. Thanks alot for your great cusotmer service. |
| jason long | 3/12/11 |
| Wish.there was a 0 rating. I went in to exchange some 54$ jeans and then I went to pick out new jeans and there was big black and red signs that said buy 1 get 1, separated by a black and on a small white sign with small black writing it said buy one get the other half off. These looked like 2 different signs, the customer service attendants and manager on duty at 2pm march 11 2011 were rude and unwilling to rectify the situation. They just lost an extended family of customers... |
| Tammy L | 3/11/11 |
| I love shopping at JCPenney's; I have for years. I don't think you can find any better quality of clothing and catching sales just right I can purchase school clothes at a lower cost than Wal-Mart. The clothing just last longer. But, recently I have noticed that trying to purchase plus size clothing for my daughter has become impossible. My daughter wears a 20 1/2 and has less and less of a selection in the past two years than I have ever seen in with this company. Now I am trying to find her a spring dress and I can't find a single dress that I think looks appropriate for a girl her age larger than an 18 1/2. For that matter I can't find much of nothing in a 20 1/2. I quit going into Macy's because of a rude comment a sales clerk about larger kids and no longer go to Sears because they have quit selling 1/2 size clothing. Also, I am tried of seeing such a large selection in the 7-16 sizes but you are very limited to the selection of 1/2 sizes; especially the lack of dress clothes for girls that wear plus. I really do hope that JCP doesn't stop carrying 20 1/2 because if they do I don't know where I will find her clothing. JCP is one of my all time favorite places to shop and I really hate that this year it has been so hard to find the one thing that I depend on them the most for; clothing for my daughter. |
| Becky D'Amico | 3/11/11 |
| I recently purchased a pair of eyeglasses at JC Penney and was told I could get a breakdown of the price when I came in to pick up the glasses. When I went to pick up the glasses and asked for a breakdown, they refused and only told me it was a package deal and they could not give me the breakdown. The sales woman was so rude, I tried to reason with her and she refused to budge. I will never purchase glasses here again, it is not worth the trouble. |
| | 3/7/11 |
| I purchased eye glasses at J.C. Penney Optical Department. After less than 3 months the arm of the glasses broke. I called the JC Penney in Toms River, NJ to complain and they said since I had no warranty there is nothing they can do. Even if I had the warranty it would cost me an extra $25.00. I have had "dollar store" eye glasses that lasted longer than these frames. I will never shop there again. |
| Ann Trudo | 3/1/11 |
Your recent catalog with the peel and reveal sticker on the front arrived and the swimsuit section should be called by the same phrase! How insulting to young women.
What are you trying to do besides make them look like prostitutes. I shop for 14 grand children and you can bet it won't be a J.C. Penny until you change your ad agency. |
| Mrs. Gaylene M. Loch | 2/4/11 |
Like all the rest of the Department Stores, who wants to walk around naked, we still
have to put food on the table, we still have to pay taxes, who doesn't know the
great perk of working in a Department Store what is your hang up on one where is
MontgomeryWards, Oniell's, Woolworth's, We still have to ensure employment for our
children, and others. There's a nice trip around the world for you from a mother
at The Employment Source., Canton, Ohio.
Thanks a lot computer. |
| Mrs. Gaylene M. Loch | 2/4/11 |
Where are your eating if you don't you a job a J.C. Penney's,.
How are you paying your bills?
well good luck.
|
| Mrs. Gaylene M. Loch | 2/4/11 |
Where MontgomeryWards, did the girl scouts purchase it?
Where is O'neil's, did the boy scouts purchase it?
Where is Woolworth's.
Thanks, Mother of Three.
|
| Mrs. Gaylene M. Loch | 2/4/11 |
What does your tie mean today?, Browns football, Brownies, girlscouts, or Diary Queen.
Thanks, Mother of Three |
| Mrs. Gaylene M. Loch | 2/4/11 |
Has any body counted the empty buildings for construction rebuild or
to improve job econemy.
How are the realitors doing.
A lot of real estate empty ready to go.
Construction go.com.
Mother of Three
|
| Mrs. Gaylene M. Loch | 2/4/11 |
There is nothing like a smart gal to remark on how the snow might melt
do to being ticked off.
World wide.
Mother of Three
|
| trisha | 2/7/11 |
| On Jan 26. I went to the JcPenney salon to purchase hair product for my hair. The receptionist was nice as I describe the product to her,a client came up to pay for her service so instead, the stylist took me back to see if it was the right product. It was the right one. I asked the stylist how many can I buy she said there was no limited. I carry three and she help carry two. As i proceed to pay for my products another older stylist came walking by possibly from her break to the check out counter and said "she can only buy 3 it's the rule". I was dumbfounded. I think it was the tone of her words plus the face expression and last but not least her body language. the other stylist and the reception also was stun because they didn't know about the limit. I made a remark and said that no one told me there was a limit. I then said that's fine i'll take three. The receptionist then said that let her call someone to see if it was ok to sell me more than three. Which i though that was very nice for her to do that for me. As i was waiting the older stylist just look at me with those angry eyes of her and proceed to say "that's the rule". Here i am just standing there waiting for the call back. So i just ignore her. As i was waiting the receptionist apologized. About minute past a call came in and the receptionist explain what happen. After the call she said she could only do 3 per customer, which i said was fine. While she rang me up I told her maybe i can have my husband come by because he in the food court. Then I hear the older stylist voice again "only three per family, that's the rule". At this point I was going to give her what I think about here " that the rule remark." But being professional a I thank the receptionist and the stylist that help me carry my product and left. Although JcPenney have good sells sometime I wonder was it worth it. And it doesn't end there. Two week later my family went to the mall again. We like to shop there. Anyway, I decided to stop by tha salon to see if they still have the sale on my product. What the chance of happen twice. Yeah right. Anyway, when i approach the receptionist (different person working then the last time) i sked her if she had the holiday product still on sale she said yes. She asked me how many do i want . I told her whatever the limited was. She said 4. I told here ok. So she walked to the back to grab me four. As she proceed to the front. Guess who followed her to the front. You guess it the older stylist. When she saw me she told the receptionist she can only sell me 3 i been here before. I was speechless. Here i am just standing her waiting to get my items and out of nowhere she pop up what are the chances. The receptionist said the limit is four to the older stylist boy she didn't take it well. She told the receptionist When blank(didn't catch her name) is not here I'm the supervisor and I'm telling you 3. Oh my god i felt so bad for the receptionist. The receptionist then walk away to the back while the older stylist pick up the phone started to call someone. I have no idea what was going on. On the other hand there were 5 or 6 people waiting. then 30 sec later she came back apololized and proceed to ring me up when the older stylist said something to her and then the receptionist told the older stylist to please let her do her job. At that moment the older stylist said that she was going to talk to steve about this which i presume is the manager. At that point i told here i don't want the items because i didn't want her in trouble. She said it's ok. she ring me up. I told her no it's ok i don't want it. I thank the receptionist and left. AFter all said done. I felt that just because your a senior stylist doesn't give you the right to use your title to belittle them. IF your a supervisor then you should have enough sense to pull a person aside to the back and talked to them instead of baggering them in front of customers. I felt so bad for the receptionist that I literally thought I was on the show WHAT WOULD YOU DO. I did look around for hidden camera because this only happen on tv. Just because you a senior stylist doesn't mean it's you store and forget that you are working for the image of JcPenney. Like one would said one bad apple spoiled the batch but in this case the tree.This event shouldn't even happen . You would think that you go in get your product pay for it and leave. By the way on sunday the day of the superbowl in the sundays paper there was a jcpenny ad on salon product that said limited 4 per item. That mean the receptionist was right at least someone know their job. I have to said the two receptionist was great and the stylist that help me carry my product the first time was nice. But i won't come back because of the bas experience. |
| TEE | 2/8/11 |
| I was only looking to verify coporate numbers to update my employment records. But surprisingly I get to read all these comments. I worked for the company for 3 years as a successful Manager. Later after transfering stores was forced to resigned or fired. (never clear). Anway I won in the end! Only African Americam manager on staff and silently treated with supicion, over worked and hounded. I had very loyal customer in my division and miss them. However the chaotic, unprofessional, unethical and bias pratices did wear on me my last year employeed with JCP. I consulted with a laywer and considered suing previously. I don't think the company overall will have success it projects because of many of the concerns all customers mentioned above. |
| shelley | 1/31/11 |
| One day last week I went into the JCPenney store in Lake Square Mall. It was the worst experience that I have ever had in that store. They did not have the appliance that was advertised in their paper and when I asked to speak to the store manager (Ruth) she spoke to me as if I had done something wrong. Then I walk around the corner and she was having the friendlist conversation with another woman who happens to be caucasian. Yes I am Africian American but this woman made me feel as if I spoke to her in a harsh way (which I did not). I showed her respect but did not get any in return. I think this woman needs some redirection with her people skills or I could possibly be correct and she really doesn't like African Americans. I don't see many working in that store either. It is such a shame that people like her still exist and have the position that she has. I will never shop there again....EVER! |
| TT | 1/31/11 |
| Kris I would love to get in on this lawsuit with you. The store manager that I worked for is racist and it is not fair that she can get away with something like this because they gave her that position. If the manager does not want to be fair to everyone despite their color then they should be fired. At the end of the day we are all working the same reasons to get a paycheck to take care of our families. Noone should have to fight hareder to keep their jobs because of the color of their skin. This is not right!!!!!! |
| Juan Barrera Jr | 1/17/11 |
yes im a former employee of jcpenney ssc Manchester CT who was recently terminated I want yall to know about all the racist yall have operating the building.I was fired because of attendance and which i feel was wrong i had my production lowered and was being discriminated and harassed on a daily basis reported many occasions that the problem never seemed to get handled also was did wrong because the manager and the supervisor had it out for me.theres too much favoritism i just dont understand how this went on so long
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| juan barrera jr | 1/17/11 |
| JCP IS A RASCIST CORPORATION AND DONT LIKE BLACK AND HISPANICS |
| L Lujan | 1/18/11 |
| -5 Stars! My wife worked for JCP for a short time at the Citrus Heights CA location. The employees there are miserable. James one of the managers there is a jerk.The managers harrass their employees constantly. Don't shop there and don't apply there unless you want to be harrassed. Worst service ever and even worse Management. |
| Customer | 1/18/11 |
Everyone who is a Manager or employee at JCP is an idiot!
What a bunch of morons! And if you shop there you are even a bigger idiot. Why do you think they have to give the merchandise away? That's the only way to get people in there. I'm not that hard up, I'll go to Target first. |
| Frances | 1/22/11 |
| Kris, I am also contemplating a law suit against my store. I would love to join you. I have a store manager who is discriminating against me and will not address my complaints. I have given her a letter that she was supposed to fax to corporate and have heard no more about it. She has cut my hours to almost nothing while giving full hours to help that she kept over from Christmas. I have complained about this and get only that the computer is doing the hours and they are not allowed to change them. Never had this problem before!!! Her only complaint about me is the she doesn't like my attitude. She tells me that customer comments for me are over the moon with great things. We are supposed to get these comments at morning meeting with a $5.00 certificate, she has only given me one this month and at least 5 people told me that they did the survey for me. This is just the tip of the iceberg,I agree with all those people who have said that if the original family of Penney's must be turning over in their graves with the way this store is being run. Let me know what I can do to join this group. |
| Kathy Johnson | 1/27/11 |
DO NOT ORDER ANYTHING FROM JC PENNEYS UNLESS YOU WANT TO WAIT FOREVER FOR YOUR ITEM!!!!!!!!
NO ONE WILL HELP YOU IN CUSTOMER SERVICE. YOU WILL BE TOLD OVER & OVER THAT YOU SOMEONE WILL CALL YOU WITHIN 24- 48 HRS. BUT THEY NEVER DO! WHEN YOU CALL BACK AFTER THE 24-48 HRS. HAS PASSED, YOU ARE WASTING YOUR TIME BECAUSE YOU WILL JUST BE TOLD ALL OVER AGAIN THAT SOMEONE WILL CALL YOU WITHIN 24-48 HRS. AND YOU WILL NOT HEAR BACK FROM ANYONE. THE SAME THING HAPPENS IF YOU EMAIL THEM, EXCEPT YOU RECEIVE A MESSAGE STATING THAT SOMEONE WILL CALL YOU WITHIN 24-48 HRS. BUT THEY NEVER WILL! I ORDERED MY PRODUCT ON 1-11-11, IT WAS SUPPOSED TO SHIP ON 1-19-11. TODAY IS 1-27-11 (IT IS NOT BACK ORDERED) BUT NO ONE CAN TELL ME WHEN I WILL RECEIVE IT OR ANYTHING. NOT A CUSTOMER SERVICE REP, NOT A SUPERVISOR NOR A MANAGER CAN TELL ME. THEY JUST TELL ME THAT SOMEONE WILL GET BACK TO ME WITHIN 24-48 HRS. AND OFFER TO GIVE ME THEIR # TO CALL IF SOMEONE DOESN'T CALL ME MEANING THEY HAVE NO INTENTIONS OF FOLLOWING UP TO MAKE SURE THIS MATTER GETS RESOLVED! IT IS THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!! DO NOT ORDER ANYTHING FROM THEM BECAUSE YOU WILL NEVER GET IT, JUST THE RUNAROUND AND THEY HAVE YOUR MONEY!!!!!! |
| Sherry Smith | 1/15/11 |
Dear JC Penney's,
I am forwarding to you a copy of my on-line order. Let this be a significant example as why more and more people are turning to Amazon.com. I placed an on-line order on January 3rd, 2011. This was a gift to my step-grandchild. On January 12th, I called the store where the items were to be picked up and a woman from the customer service center stated that the orders were at the store. I called my son, and notified him that he could pick up the gifts. When he got to the store, the customer service center stated that only one of the gifts arrived and they could not release it without the other. My son left the store upset to say the least.
Today, January, 15th, 2011, twelve days later from the original order date. I called customer service once again. First I spoke with Carla and then I was transferred to the supervisor (Kate). Still I am being strung along with some poor excuse of an shipment error. This is unacceptable. This is causing a family dispute because the child is question is our only step-grandchild. The fault is all being placed on me due to your faulty employees. If this goes any further, I will be seeking legal advise.
Thank you,
Sherry Smith
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| J. Morgan | 1/9/11 |
I recently order two couches from JCP and loved the floor model I saw. When they delivered the furniture I checked to make sure there was no damage to furniture. Figured I'd recieved the exact same size as floor model so I never sat on couch. Found after delivery men left as I sat on couch my feet could not touch floor. The dimentions were two inches longer and higher than floor model and arm rests were stuffed more. Called corporate office and they said because I didn't reject them
before men left all sales final! Now what am I suppose to do? Almost 50 yrs old and the very first time I've ever been able to buy any furniture.Now contempory style the rage and I'm stuck with big overstuffed furniture in a small room:( My exciting dream now went sour! I feel taken advantage of after spending $1500 which was hard to come by. I'll never recomend anyone to buy furnture there ever!! |
| Sheryl | 1/1/11 |
I have been a loyal customer of JC Penney for 44 years. We recently purchased a bed from JC Penney - a top of the line Sterns & Foster mattress & box springs. When we got out of bed the very first day after sleeping on this new bed there were 2 big indentions where we had just slept. I called JC Penney customer service and explained the problem... after a couple more calls to them they finally set up an appointment to have one of the service techs come look at the bed before we could get a replacement. The service tech never showed up on that appointment date... never called... nothing. My husband stayed home all day waiting for him.
I called back to customer service. They set up another appointment. This time the service tech did show up and told us the mattress was defective. Two weeks later they finally got the report. In the meantime, we are trying to sleep in a hole and are getting cranky. Now... I do not want a replacement mattress because I don't trust them to do the right thing if we have problems with the replacement in the future, so I just want them to come pick up the bed and give our money back. At this point they are refusing to credit our account and saying "that's not our policy". In the future, I will not recommend JC Penney and will not consider them for major purchases because of poor customer service. Let the buyer beware. I give them a very poor rating. |
| D Burrows | 12/28/10 |
After years of being a loyal JCpenney customer .. I can no longer do business with them. I will take my business to Macy's In these tough economic times. Iam shocked and disgusted by their incredibly sub-par customer service.
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11/13-While shopping on JCPenney website found Duncan sectional .Called local JCPenney furniture store Lakeside Sterling Heights to ask a few questions about sectional. Spoke to Adam Vernocke ext 604 at Lakeside store. He offered to place the order I agreed to that and the transaction happened over the phone *Incorrectly ordered- should have been 2 recliners but Adam only ordered one side with one recliner. The other side was stationary- this is not what what was noted on the website.
12/24- Sectional delivered;
1)tear in back side of couch;
2)Sectional had to be reconfigured . The brackets on the sides of the pieces did not fit together . The delivery guys went to the truck returned with tools and reworked the bracket fittings. I imediately flagged this as a concern . The delivery men stated “they made a mistake and they would correct it by changing the brackets” Told men that it wasn’t right but they assured you that it was ok. Wrong furniture delivered. Both sides did not recline as promised on website.
12/24- Called JcPenney Lakeside store immediately after delivery men left and talked to John in the store. He said that you would have to talk to warehouse. Called warehouse and spoke to Anthony who said he would reorder couch but it would take 8-10 weeks and it would be the same configuration that was delivered today. He told me the store would have to correct the issue. Called the store back and spoke to John. He stated it was Christmas Eve and there were no managers present in the store. He promised to contact the store manager but suggested he probably would not be available until Monday 12/27. He promised a callback first thing Monday morning. He stated he agreed that the furniture should not require “rework” to get the pieces to fit together. He of stated the furniture was ordered correctly but was not not sure why the pieces did not fit together. I told him the website clearly states two seats that recline independantly of each other . He said that was a mistake . I asked him who was responsible for the website content as that content is what promted me to purchase the sectional from Penneys. He said he did not know but despite the fact that website that is called Duncan sectional lists that as an option, that is not what is offered . He also stated that I could have that but it would be extra. I paid the 1599.00 as listed in the website which includes dual reclining feature .
12/24- Called warehouse back and spoke to Rose in department. she said there was some kind of recourse and we should receive the exact furniture we ordered but wasn’t sure who was responsible for solution. Or the apparent disconnect in the website content verses what is actually content of the pieces.
12/27- Called the store and warehouse again. Spoke to John at Lakeside who said there was nothing he could do., I would need to speak to manager John Gresham. John is out of the office on vacation. Directed to Mike Wisack (supervisor) who was supposed to look into the situation and call back but never did yesterday. I asked Mike to explain to me why the furniture had to be reconfigued and confirm, furniture was re-ordered . Mike has yet to call me back
12/27- complaint filed with corporate; case forwarded to Sheila; waiting for a call back from her.
12/27- Called the store and warehouse again. Spoke to John at Lakeside who said there was nothing he could do. Then spoke to Mike (supervisor) who was supposed to look into the situation and call back but never did yesterday.
12/27- complaint filed with corporate; case forwarded to Sheila; waiting for a call back from her.
12/27 – 6:42 pm – Received phone call from 800-442-7902- phone rang once and hung up
12/28-10:30 am Called 800-442-7902 and explained someone had called from this number and only let the phone ring one time .. Women did not identify herself and spoke condescendingly and did not listen to the facts. She kept saying you don’t understand the situation. She said Anthony from warehouse canceled the even exchange. Then spoke to a rude supervisor who also did not listen and spoke rudely/patronizingly and hung up in mid conversation.
12/28- Spoke to John at store again and said that there was nothing he could do because case was given to Mike. John said he would contact Mike and have him call back. Mike has not called back
12/28- spoke to woman who said that case was forwarded to Sheila from corporate and she would contact in 1-2 business days. Woman at call center would forward another email about it to Sheila.
12/28 at 12:39 pm- spoke to Tara at warehouse ext 3006- very helpful; listened to situation and provided solution. Possible price adjustment or compensation for inconvenience of having the incorrect pieces . She will need to contact the store to resolve the situation .
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| Kris | 12/27/10 |
| I am currently an employee of JCP... Let me tell you this company deserves to have a class action lawsuit for harrassment slapped on them. The management does nothing if you go to them... in fact your problem will get worse! I changed my availiblity about 6 weeks ago, it was approved by the scheduling manager and than suddenly xmas week I got 0 hours... WHAT?! The busiest week of the year! Well I went in and asked the scheduling manager whats up... he said it is due to my availibility change that HE APPROVED! Also, I had been getting hours for at least 4 weeks after the change! Well if I can not get hours in the next week or two I will be auto terminated due to not working for 1 month - a stupid company policy. I also went to THE store manager who said he would look into it - well obviously nothing is happening except me losing my job apparently. I will be speaking to an attorney this week as well to find out my rights. Anyone want to join a lawsuit post on this website - we will get in touch with you. |
| Doreen Ashton | 12/24/10 |
I am a former employee. I left for a number of reasons.
The straw that broke the camels back was when I overheard several employees talking...they know who they are!!! It was said that "Kyron Horman was stupid enough to get himself kidnapped because his mother's name is Desiree!" Then these cretin JCPenney employees went on to say "that wouldn't it be funny if Kyron was kidnapped because "they" thought his mother Desiree, was my Desiree".
I endured a little over 5 and 1/2 years of this nonsense! I will never work or shop at a JCPenney Store every again. These same employees wonder why I quit, WELL HERE IS WHY!!!!!!!
JCPenney is the white trash store of the galaxy! |
| Stockton California | 12/21/10 |
| I was shopping with my mom and sister we wanted to use our coupon on hair products from the hair salon we had to spend $35.00 worth to get $10.00 off, Unfortunately the salon was closed so we went to the lingerie dept. to pay and the two Associates refused to ring us up for our purchase including we had other purchases they told us to come back the following day they could not ring us up and we could not purchase them they were so rude and this woman named Tracy starting telling my 76 year old mom, that people come in and buy in bulk then sell it black market , WHAT! This was so ridiculous and out of line to say something like that ......Hello it's christmas they are christmas gifts , The stupidity and the mentality of these associates. Then as we left Tracy was watching us leave and glareing at us with both her hands on her waist and watch us leave as if we were criminals. They refused to ring us up This was very shocking. If they don't not want customers purchasing hair products after hours then lock up all the hair products and turn off the lights inside the salon so we don't have this repeated. Wait there's more my sister called to complain the following day to the store manager named Craig about the behavior of these horrible employees he laughed and did not take this serious and tried to buy my sister off with a stupied $25.00 gift card. Shame on him and shame on Tracy and that other associate with the tatoo on her forearm. People like that do not belong in customer service and as for Craig the Stockon Ca manager needs to be re[placed . Enough said! |
| Cheryl B | 12/4/10 |
| I agree with everyone who wants to give a '0' star. I made an internet order on 11/29; that day, random items were being added to my cart by their system. I had to keep removing items, from areas I never went to from my cart. When I hit submit, low and behold a window valence was returned as if I ordered it. I had to call customer service to have them remove the item. Flash forward a few days...I got 'part' of my order delivered - NCAA sports clothes. I looked at what I thought I purchased, but only part of it was there. Online, it said 4 of my items 'were cancelled'; no call, no email, Nothing. I tried to contact internet customer service "Please call back, all of our operators are busy"!! I finally got through to someone, who, after 45 mins finally figured out that the supplier cancelled the order. They don't know why, nor did they sound like they really cared. In any case, I am returning everything and not shopping at JCP ever again. Please go out of business... |
| Leni Zarate | 12/7/10 |
| I am completely dissatisfied with the customer service of J C Penny's so much so that I will never shop there again. I purchased a $122 earning set the day after Thanksgiving. It was marked down to only $35 dollars and while my sister was in town for the holiday we were purchasing the earning set to split. Less than one week later several of my diamonds fell out so I went to the Moreno Valley store in California, and was told that there was nothing they could do for me unless I has both earrings to return. With my sister in ID, I felt it completely unnecessary because they could just swap the bad earning for a good earring, after the sales associate went to speak to the manager I was told " that the store could not do such a think because they would be out the $122" I corrected her to say NO that the customer is out the money and actually the price I paid was on $35 so they are stealing from the customer and that were willing to lose my business over $35. With that the sales representative said "sorry and that there was nothing she could do" I understand how store lose monies in situations like this but we were talking $35 and for the non existent customer service I WILL NEVER SHOP J C PENNY'S again |
| jimmy smith | 12/12/10 |
| I live here in Killeen,Tx (FORT HOOD,TX) and since ive been here this military town has grown alot. The Jc Penney here is so small its not even funny. You can pretty much only buy curtains with quality here, and the mens section is ok... my mother is pettie and there pettie section is even funnier. Seriously JC Penney you should consider building a stand alone store or expand this one in the killeen mall. you make a lot more money, and instead of make us drive to austin tx or temple tx when I could get it here. ask your assosiates and your customers...they have been longing for a NEW JC PENNEYS!!!!!!!!!!!! Customer service is always great!!!!Please take it into consideration.... would rather not have to go to bed bath and beyond or khols!!! Or heres an idea why dont you CEO's take a trip and see for yourselfs. It would be worth the money spent!!! NEED A BIGGER STORE IN KILLEEN TEXAS |
| L Bills | 12/14/10 |
No Star needed. I was physically attacked by a 20ish year old boy! I went into the store with 2 bags of stuff without a reciept,wich is legal. Knowing the policy that you have to return everything seperate, I pulled out the Steelers stuff at mens and they refused to return without a reciept, so they returned a bracelet. Next I went to the girls department to return the childern's sweaters for my sister. So, I had 2 return vouchers. Then they tell me I have returned too much and cannot return anymore for a while. Well, I still had a purse and earings in my bag along with the steelers stuff they would not return. I looked around a little and took stuff into the dressing room to try on. Didn't like anything, so I left the stuff there. I left the store and this kid followed me to my car,in a handicapped parking space and demanded I come with him. I panicked and tried to get in my car to get away from him. He grabbed my wrist and banged me around real bad. Broke my wrist, sprained my backand sholder. Grabbed me and my purse and my bags. He took the bag with the handbag and earrings saying I stole them! Where? Who saw me??? He took my return vouchers,but returned the rest of the items I entered the store with!!!!!!!!! What in the world. Well, I was having a panic attack real bad and just sat there. Offered to pay again for the crap to stay out of jail! He was sarcastic and said I was going to pay hundreds of $'s and it was up to the police. I signed a paper from him and I'm not allowed to go to the only mall in town.
I'm mentally and physically disabled! He attacked me in a handicapped parking space! Now, I live off Unemployment and cannot even pay all my utilities and have to get a lawer to get me cleared and sue JC Penny and Matt when he presses charges.
I am completely dumbfounded! I cannot believe they allow their very young employees Assault and batter their customers. I don't think it's even legal.
If I were you, don't take anything back to Penny's without a reciept or you might end up in the hospital like me. |
| samantha gillham-canton illinois | 12/15/10 |
| I'm so disappointed with this store! For years my mother and I have spent hundreds and hundreds of dollars in the canton illinois store. Last weekend my mother had purchased a pair of boots and when we got home we opened the package not only was it the wrong boots, but there was only 1 boot in the box! (Not to mention it was the wrong size!) But that's just the tip of the iceberg! When we tried to return it, the girl at the counter tried to give us half of what we spent on them and so my mother asked to speak with manager cheryl so the girl called cheryl on the walkie talkie they had and cheryl responded 'can't you do anything yourself!" Which embarrassed this girl tremendously! Finally she came to the counter and ask US "what do you want!". Then she went on to ask when we bought the boots and she basically told us that their was no receipts or transactions the day and time we told her. Which obviously is a huge lie. Basically calling my mother a lier. So my mother. After about half an hour of arguing with this women my mother decided that it was a waste of time and took the one boot back and said she would wait for the main manager that would be in the next day. (This after Cheryl demeaned and degraded my mother and speaking to her like she were an idiot!) The next day Kevin the manager came to the register, obviously already knowing what had happened and he had the same attitude as the women. Women did. he asked what my mother wanted him to do, asked why she thinks she deserves special treatment, and so on. Ridiculously disappointed is not even the words I have for this company. I don't feel comfortable anymore even entering the store after years and years of being a loyal costumer! I just have no words to even describe the demeanor of the so called "trained managers" please tell me that there is something that JCPenny is going to do to restore their good values and return their dedication to me, so I can continue to shop with my head held high! |
| Shocked Jcp employee | 12/10/10 |
I've been working at JC Penney's for a year and a half and you all have it so very, very wrong. The customer service you received does not reflect the company, but the individual in question. Believe me when I say I work with some complete nitwits, as well as complete assholes. I do understand that every associate is a representative of the company, and that one person's actions can and will be associated with the policies of them company. A company can only do so much to check the background of person to see what type of person they are. And a person should not be terminated based on their attitude at work. Can you all really say that retail is the only job that people hate to have? I'm going to cite examples of where I can shed some light on the situations mentioned above.
Luisa Cassar: You took advice from an employee that directly effected how your package would be shipped. It's usually not normal for an associate to recommend how something will be delivered. Having said that, the postal service is the only person you can blame here, not JCP. It's the postal service that kept refusing to do anything about, not JCP. JCP and the postal service are not linked in any way whatsoever. You see what I'm saying? JCP is NOT at fault.
Karen: It was unfortunate that you were treated in such a fashion, the associates were definitely to blame for ignoring you, that is the opposite of what JCP is all about. As for the dressing rooms, the line you waited in was long because of OTHER customers, not lack of associates. And the urinating on the floor? I'm sure employees were using the fitting rooms as a toilet, not the customers who are the only people to use those rooms at any given time of the day. I think maybe there's something wrong with the people who SHOP their, not the people who work there.
Mindy Carnoali: The shoes you bought were defective? Manufacturing error. The person who deserves the REAL blame would be the company who makes the shoe, not the company who sells it. As for the unwanted charge on your card, an unfortunate error made on our part.
F.Juzar: Your entire experience was more than unpleasant, but a few points in your story are explainable. When we look up receipts on a card, only transactions made at that particular store will show up. We no control over this. When returned without a receipt, since you did say you didn't have one, we MUST require a licence. This is non-negotiable. You see, as a company, we have to put actions in place to prevent theft and fraud. You can't realize how often people steal merchandise and then bring it back in later on and want to return it. They claim no receipt, so we return it without one and basically, are giving them FREE MONEY. Multiple that by the thousands, and you can see that the company is losing quite a bit of money. Is it so wrong we ask to simply see you license for a mere minute? You are certainly not the only person who's been asked, and you will definitely not be the last. As for your license being lost, perhaps you misplaced it? If not, another customer could have easily picked it up and stolen it. But then again, perhaps it simply was just lost.
Yvette Hopkins: You're a victim of circumstance, that particular store may have racists employees, but I can assure you, most of them do not.
S. Copley: For every 8 hours, you get one lunch and one break. That's the law. If breaks were given every two hours, nothing would get accomplished. Anything six hours or under, one break is given. She can simply leave the selling floor and take a break, managers have to allow her to go, if not, she can call them out on it. As for her schedule, believe me, if she keeps asking over and over non-stop, they will give it to her. However, I have to say, that's her department manager's fault, not the company's.
I understand that saying this won't change what's already been written, but I feel that the company you so easily berate deserves to have someone say something on their behalf. How easy it is to complain and make someone look bad when it's clear that they cannot say anything in their own defense.
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| Judy | 12/6/10 |
| I am so disastisfied that I have waited over 5 hours and called and sent numerous e-mails and my issue is still not resolved. I have been a valuable customer for years and sadly, the customer service has declined. I am even on hold right now to speek to the headquarters CS. You will be losing lots and lots of busniess b/c you have no staff. |
| Todd Hackathorn | 12/2/10 |
JC Penney offered free snow globes to the customers on Black Friday in which we have just learned are not meant for small children. The small Disney globe has a glass top that shatters easily when dropped. My two year old grandson dropped the globe we gave him in which we felt was age appropriate until the glass globe shattered everywhere. The box the globes came in does not have any warning, but it is now obvious it should not be played with by children.
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| Donna Edstrom | 12/1/10 |
| I just renewed my credit card with J C Penney. I received a note with the new card to call an 800 number to activate the card. The person answering my call was in the Philipines and spoke very poor English. I had to ask her to repeat what she was trying to tell me several times before I could make out her response. Why is a company as busy in the United States outsourcing work to another country? There are so many American people out of work, it would not make sense to me to have J C Penney sending their work to someone who speaks English with such a strong accent from their own country that we can barely make out what is being said. I will not use the credit card, nor will I shop at J C Penney as long as that company is outsourcing work away from unemployed Americans. I hope many people will join me in no longer shopping at J C Penny until that company brings work back to this country. My Christmas shopping and other shopping will be at a company that uses American employees. |
| upset employee | 12/1/10 |
| just to let everyone know how jcpenny runs on black friday i worked 7a.m. to 7 p.m.and got a break at 10:30 a.m. just a 30 mintue break how is that fair this isnt the first time this has happened. also they hire in store managers dont they know orhave any reason to be there when our store manager was hired in we never ever see her on the floor to help with any thing when we would ask for a meeting to deal witha complaint with assciotes nothing was ever done about it.we had a visit withslomen and the others and everything she said was a lie we do all the reticketing on all the merchandise.jcpenny in morristown tn is a big joke and the reason we are down from last years quote is because the communication is not there when we are towatch videos our manager is no were to be found,so instead of worring about the the way we do our job look at the main leader. i have never worked for a company that is so unorgainzed when mister anderson was there they was always communications check your infomation closely before your store hits rock bottom.......ni will follow up with the state laws about our breaks on any days and i hope you take this very |
| Annie C. | 11/29/10 |
| I am so upset with the JC Penny salon in Wellington, FL. I have been going to the same stylist,Gloria, for more than 2 years.I spend on adverage $150 a month there. I have kept going to Gloria even when I moved 45 min. away. She is wonderful, does a great job and had lots of regular customers. The store manager fired her for not making enough money for 3 months. I am amazed by this as they have cut Gloria's hours way back making her loose customers. This salon is very clickish and Gloria is older, more mature and much more knowledgeable than some of the younger ones. She was not part of the click the younger manager has. Gloria does not even get her share of the walk ins, the favorite stylists get those. I will never spend another cent in this salon, Gloria was the only reason for me to go there. |
| Dissapointed in Mo | 11/16/10 |
| There is no such thing as good customer service anymore. I made a purchase at an outlet store in Mo. I did not know that you have so long in which to keep the stuff or return it, I thought as long as you have the receipt you can always bring it back. I found out the hard way this is wrong. When i tried to return the items to the store the manager quickly stood on the policy and that it was posted so I should have knowm. The policy if posted is in a remote part of the store and youwould not see it unless you frequented that area of the store which is the catolog area. and i didnt. I thought let me call the headquarters and tell of my experience. I have been shopping here for over 20 years and I didnt know this policy existed. I thought someone might listen and allow me the opprtunity this time to return the items and I would not let this happen again. I called and made a complaint with Jessica who told me she would take my complaint and someone would call me back in a day or two. No one called me I had waited all week. I called the following monday and spoke to the initial operator who said thats a shame and quickly transferred me into the wiat line to speak to a rep. I held for 21 minutes only to get a rep who told me she was putting me on hold to check with Jessica. She put me into Jessica's voicemail and my only option to leave a message. I thought this is unacceptable so I called asked for a manager was put into Lane Billings voicemail and he never called me back.(this was supposed to be the manager). Its now a week and just when I was about to call jc penney Jessica called me and said a response was given the same day as my call. I told her no one called me to tell me anything. She only could recite the policy again to me. I told her I know now but i didnt know back then and what can jc penney do for me in light of this. She said the policy doesnt allow you to return and that was it. I politely told her that as a consumer I have choices and I will be choosing to shop elsewhere. I was supposed to be a valuable customer. I hate to see the way they treat customers who aren't valued. |
| Bad hair day | 11/19/10 |
| I work at a salon and one of the stylist is being a bully by scream across the salon, getting up in my face screaming, taking bad about salon leader, very unprofessional. She makes the most money so none of the managers are addressing this issue. NO ONE CARES She has attacked me verbally and everyone in the salon including the salon leader. I am lossing most of my customers they are not returning due to her screaming across the salon. Therefore my production is low and they will terminate my next month if it does not pick up. The Assistant manager came into the salon to pass out, "who is doing the best in customer service award". That is a joke. No one is looking at the bad apple. It will be hard to build a great salon cause there is this person that is killing out salon. I filed a complaint with EEOC and labor board so we will see what happens. I love JCPenney and almost all the staff that work so hard keeping it going. |
| emilygoolsby | 11/19/10 |
| yes ihave a complaint i frequenting shop there and i wanted a job there i have 10 years of cashier experience and see all of these young people being hired for the holidays / needless to say i called the manager talk to them several times never got a call back and also callee corporate still no job i guess as long as you have a job as a manager cashier or whatever you dont care if someone who really needs a job to give them a call back or a interview im very dissastisfied. |
| Trina | 11/16/10 |
The photo studio has a hot mess working there..they have nothing to accommodate a baby except a teddy bear and a broken down box..the background was to be white-snowy Christmas you couldn't see the picture cause there was no table for the kids they sat on the floor...her camera broke..the phone kept ringing, the associate asked us to use the computer and pick out pictures because she was running behind we stood there going right click or left click what are we ordering what are we doing?....we had two baby's..one baby had only two photos to chose from..she only took 19 photos total it was over 1 1/2 hrs it took...she was so confused....I bought the photos only because I felt bad for the people I brought this was a Christmas present to them...so I felt obligated to purchase..yet when I got home they asked me why I purchased from that girl...so I called the girl to ask for a refund she said "she would call me back"..then the phone rang 10 Min's later it was her..she called me "Gloria"..I said "is this Jc Pennys?"she said "yes"..I said "well this is Trina not Gloria" she said "wait, wait Ill call you back" and hung up....she is a mess a hot mess her shoes were off her feet stunk ...she told us it is hard for her to do more then one background yet she offered to do it anyway cause the first background had no Christmas snow in it cause the kids were on the dirty floor...she was sweating...she told us the camera that was broke would take hours to fix..she needed to call tech support.. yet the next people came in she said she was going to use the camera in the next room...she was happy the baby's were happy cause this makes her not stressed out she said..I wanted to buy photos of the baby's together so I could send them out to family yet the camera broke right then...so I could only chose from one Christmas card photo out of 12 I really feel she said the camera was broke on purpose....so far as of 8:43pm she never called me back so tomorrow I will troop over and demand a refund...please help this girl find a new job..she is not cut out to be a photo girl and someone needs to help her find a better fit..
Trina Puccio |
| Amber | 11/16/10 |
| I worked for JCP Salon for 7 years. Great job, lovely people. I left for a better opportunity. With the holidays coming, my old manager called to see if i would like to help out a couple of nights a week. "I would love to" I said. I filled out the application, passed the stupid little test you have to take, then got a call a few days later that I failed the background check. . . . . for an underage I got 6 1/2 years ago while employed there! So needless to say I am un-hireable at JCP. I just don't understand how the managers have no say in who they can hire. Or how underage drinking has anything to do with selling styling products and booking appointments! Ridiculous!! |
| Jess | 11/11/10 |
| Jc penney hired me as seasonal help. They work me 5 hours a day without one break and when i do work 8 hours we only get one break a day. Ive been working there 4 weeks and they still wont make me a schedule. How is a person supposed to have a life if they dont even know when they will be working. They are the most unorganized group of ppl i have ever met. |
| S. Copley | 11/11/10 |
| My girlfriend was hired at JC Penney recently. She works insane hours and definitely not enough. She went to work at 6 AM. She got up at at 4 to get ready and be at work on time to work from 6-11. When she got there they told her she didnt even need to be there till 6 PM! She lives half an hour from work and has her step dad take her to work. So she called me, I live over an hour from her place of employment. I drove all the way there to pick her up so she wouldn't have to sit there for 12 hours! only for her step dad to have to take her right back later that evening. This store is the most unorganized and inconsiderate place i've ever seen. She doesnt have a schedule. She doesnt even know when she works next. and when she calls to find out, no answer. She gets one break when she works an 8 hour day. and no breaks when its anything less than that. Last i heard, youre supposed to get a 10-15 minute break for every 2 hours you work. this is rediculous. and something needs to be done. |
| Ann Peters | 11/11/10 |
I am shocked at the unbeliveable poor customer service at J.C.Penny. I placed an order on 10-20-10, and am still missing two chairs. Talked to customer service more than 5 times, somone will always call me back. Still no one has ever once called me. I will never order from them again, I will stick with a store that cares about there customers like Macy's and even Wal-Mart.
I place an order with Wal-Mart, and after it was picked up, they sent me an email asking if all was good with my order. That's how sad J.C. Penny customer service is.I think I will contact undercover boss, and tell them they really need to do a show on J.C.Penny they suck! |
| D Nichols | 11/8/10 |
| I agree with the above. You would never know our great country is in a recession. JCPenny has very little customer service skills. The sales associates are just to stand behind centerally located cubicals and take money. What a sad time we are in when customer service/satisfaction is a thing of the past. |
| j. felix | 11/5/10 |
| J C Penney was quite a business man his business ethics were those one should take notes from, now long gone the business empire he left behind is in the hands of the unqualified to say the least. Times like these are suppose to humble us all, not run the faithfull constomers out of the stores. What happened to customer service at J C Penney? |
| LaShanna Chappell | 11/5/10 |
| They dont deserve any stars!!! I can't believe JC Penny would allow their customers to be mistreated and abused by this fun family rewards scam. It's obvious this is a scam because I never received anything in the mail, they claim its for discounts that's Bull they have taken money out of my account since May of 2010 it's November and I have never received not even a coupon that they claim they provide. For those that don't know I contacted the Federal Trade Commission regarding this matter and I advise all others to do the same. |
| Sasha | 10/26/10 |
| I have been shopping at this store since I was a little girl and when I saw they were hiring for seasonal work I put in an application. When I went to the interview, the manager was one of the most condescending idiots I have ever met in my life. He accused me of being a liar when I told him about being let go of my seasonal employment with Sears of last year when they left EVERYONE go, including ALL the seasonal workers. He then told me if I went to college I would understand what he was talking about, to which I replied I WAS a college graduate (not a lie). He then went on to explain I must have picked the wrong major if I wasn't able to find a job - something that is frankly none of his business. He refused to answer any of my questions about the work or what training entailed, and instead gave me some sort of smart comment back. I had to force myself to sit through the whole interview and not walk out. If they treat their employees in this fashion and manner I can promise I will not be doing my shopping here anymore. There are plenty of other department stores to go to. Two big thumbs down. |
| emilygoolsby | 10/25/10 |
| i have shop at jcpennys for a long time i called to check up on my application twice and the guy i spoke with hung up on me instead of putting me through to who i wanted to speak to i consider this inappropriate and rudethis was the jcpenny in sothlake mall morrow georgia i dont understand hoe you can give people like this a job im so dissattisfied |
| Yvette Hopkins | 10/25/10 |
| You had no rating for below average, or piss poor rating. This is one of the Top Racist Stores in the United States. People of color are not only disrespected but treated and talked to in a condescending tone. The Usual redneck clerks who are very plain have the audacity to look down on people of color who are very cultured. I have never had a pleasant shopping experience in JC Penny's and I can't wait until this company goes bust because they deserve it, for the ill treatment of many, many people of color not only shoppers but also their people of color who are and have been employees. Customer service is more of a joke for this store and the Sephora Counter is a joke for the worst ever treatment stay away from the Columbus, Ohio at Polaris JC Penny if your Black stay Back!@ |
| F.Juzar | 10/15/10 |
| first i don't even want to give them a star. ,I have had a bad experience. this is not the 1st time i have been treated in this manner. this happened in store #2888 in GA. About a year ago i was at the store buying clothing,I was standing in line to checkout. the associate BINA looks up at the line and stares at me and askes me in a loud voice"ARE YOU A MUSLIM" Igive her a nod and she contunies back with her work attending to customers. when i reach my turn I have no conversation with her, pay my bill and leave saying to myself she is immature. when i reach home i realize that my one of the item i purchased had a broach and it was missing. i dont have the time to go back so i look at it as my bad luck and say nevermind.NOW oct.13th 2010 I go to the same store home depart. to return 2 items. I dont have a reciept and ask them to look up the receipt on jcp card associate DARCEL could not find a single tran. she does RETURN without receipt and askes for drivers licence i tell her she does not need a licence as i am putting the amt in my jcp card but she still insists. I scan my card and sign for it and wait and she tells me thats all. i take a few steps to leave and return back saying i need proof that this amt is gone into my account. her reply was you did not have a reciept so you dont get one. I ask her to call for a supervisor and she said she was a supervisor and wounld not bulge. asked her to call for someone above her and she said there is no one she is the only one. I then told her to call someone frm the other store whom i could speak on the phone she wanted me to give a name i said any supervisor she would not bulge without a name. then MR. BILL is walking by she says you can talk to him. I tell him I need a reciept for my return and he tell DARCEL to give me the reciept, I take the reciept and leave.another thing that bothered me was that MR.BILL did not bother to stand and listen to what i have to say kept doing his work near the counter asthough i did not exist.THIS IS HOW STORE#2888 DOES CUSTOMER SERVICE.LET ME TELL YOU MR. BILL AND DARCEL IF YOU ON THE TOP HAVE NO CUSTOMER SKILLS HOW DO YOU EXPECT ASSOCIATE UNDER YOU TO HAVE IT.This is not the end I reach home and realize that my licence is missing I call the store and ask for DARCEL but she has left for the day, i thought she was the only one working but doesn't look like[LIAR]. anyway the phone is transfered to MR. BILL, he cannot find it.the reply was it was given back to me.its like I SAY, YOU SAY does not lead any where. NOW I HAVE TO PAY FOR A NEW LECINCE AND ALSO MISS A DAY OF WORK TO GET ONE. WHAT JUSTICE. A YEAR AGO DISCRIMINATED FOR BEING A MUSLIM AND BAD CUSTOMER SERVICE FROM SUPERVISORS. |
| Gloria Jackson | 10/13/10 |
| JCP Follow up, with my coupons I called corp office and they called the Manager DONNA at Moreno Valley Mall in Moreno Valley Ca. I was right I could used the two coupon and the Manager Nancy said she check after I left and i was right. I told her to let me talk to another manager and she keep sayin I am the manager. IF YOU DO NOT KNOW ASK SOMEONE PLEASE. STUPID!!! |
| Gloria Jackson | 10/11/10 |
| I went to Jcpenny store at Moreno Valley mall in Moreno Valley, Ca. on October 10, 2010. To buy Faux Leather jackets for two of my girls. I had a store coupon for 20% off and a 15% coupon I had printed off the computer for taking a survy. I have use two coupon with % off before, but this time I was told I can only use one of them by the manager NANCY BEING VERY RUDE. Did the policy change in the last month. I will follow this up with a phone call. |
| ann e | 10/11/10 |
| If you think that is bad,get this - I was hired at JC Penney last year in November for seasonal employment - after the season they retained about 4 of us for on call employment - I must have done something right or they would not have retained me - August came and I had no hours (the company has a "policy" and i must say it is the most ridiculous one I have ever heard of especially if you are on call employee that if you do not work at least 4 hrs in one month, you auto - terminated. They gave me my 4 hrs in August - In Sept, they said they had no hrs and that svrl people had been auto terminated. They told me to re apply when it got closer to the season - I went on line and the store I had worked at did have openings so I filled out app to next closest (about a week ago) I called to check on status as I was trying to update my profile and the system get taking me to the associate kiosk - I ended up speaking with the trainer who found my application and told me she was taking it over to her manager seeing she had training starting soon (she was real nice during this conversation) - she called me back and said her manager said I had been terminated so too bad so sad - I adv her I was not "terminated" but auto-terminated - she told me now it was not her problem (you would not have known I was speaking to the same woman) and if I had an issue with it, to call back the store I worked for - I did so and spoke with scheduler who is always a pleasure but asked her why was Penneys not honest with me and told me I was auto=termed when mngr said terminated - she had no clue - she said she did not terminate me and told me to call office mngr in the morning and she also did not know why the mngr at tyrone was not aware of auto termination as it was a company wide policy - she advised me to speak with the office mngr to make sure keyed in right and then to call back manager but do not know if this is possible because they really do not like to put you thru to them...........if this is not poor management, I do not know what is. |
| Maria Brunetti | 10/1/10 |
| I went to the JCPenney store at Woodfield mall in Schaumburg,Illinois.I needed a new battery for my watch,so I went to the fine jewelry department.I gave my watch to a sales person there by the name Terry.She told me to walk around the store and come back in 10 or 15 min,she will have it ready.When i came back she said she broke the watch glass when she was trying to close the watch back after she changed the battery.She showed me the watch and the glass was broken and the arms underneath were bent.She said she will send it in for repair at no charge to me,and told me to call in a few weeks to ask about it.I tols her I am not going to leave my $500 D&G watch there without her giving me a receipt.She looked at my watch and said:"this watch is not worth $500, we had them for $50.I told her the watch was a present from my father who passed away since, and it is very important to me.I told her I am not reach,and I would have never bought such an expensive watch,but my father knew he had cancer and wanted to buy me a gift I would wear every day and of good quality,before he died. The sales person Terry was very rude and said:"Honey I am entering $75 for the value of this watch on this receipt, and if they canno fix it that's all you get from us"That was on August 23,2010. The receipt said the watch would be back September 3rd.I came back on september 3rd,but the watch was not back yet.I live one hour away from that mall,and I spent 2 hours on the road and money on gas to go there for no reason.Finally someone called me on September 24 to tell me the watch was back.I picked it up and it is not working properly,it might be from the bent arms that they replaced or straightened,or from the shock of Terry breaking the glass.I called many times, spoke to different people,and finally with a manager by the name Cynthia,who said they only broke the glass,which they fixed and have nothing to do with my watch being slow now.I cannot believe how much abuse I have to take from these people.A respectable corporation should have sent my watch back for repair again,or buy me a new one, or at least send me a gift certificate for the inconvenience. But not JCPenney.People who work there are too rude and disrespectful with people's property and feelings,considering I told Terry that was a present from my father who passed.I hope someone from JCPenney corporation reads this and talks to the rude people at the Woodfield store. |
| Mindy Carnoali | 9/24/10 |
| I have been a very loyal customer of JC Penney for my entire life. Recently I ordered 6 pairs of shoes trying to get one pair to fit. I already have the same shoes in a different color that fit perfectly. All the shoes I ordered were defective. One was always bigger than the other and it alternated with each pair between the right or left shoe. Customer service was poor. I wanted to wear the shoes almost 2 months ago. One time the wrong color was ordered and twice orders were put in that could not be tracked. The last order that was placed was charged to my account without my permission. |
| Connie Stenson | 8/29/10 |
| I have been a loyal j C penney customer for well over 25 years mostly because of the friendly service in JANUARY OF THIS YEAR I over heard a manager harrassing a long term employ to the point of her being in tears. This employ has waited on me with complete satisfaction every since i moved to Butte Montana. I have since learned she has been terminated. I have since returned to the store and saw the manager repeating this same action with another long term employ . Is Penneys trying to get rid of all of their senior associates ? Myself family coworkers and friends have all decided to boycot this store until this manager is gone. |
| carole gardner | 8/20/10 |
| I am a salon owner in n.c. and have never been so gotten away with , 2 of your employees came into my salon [district manager and salon manager] questioned our services and our prices , asked to speak to a ethnic stylist, went over to her station and got business card and asked another stylist her name. they left my salon and called back in a hour asked my stylist to come work with them. first off ,i would never disrespect my fellow business partners in the industry, i think it was very unprofressional and disrespectful . I would never go in your salon and do that to your employees, i have been in this business for twenty years and have never had this problem before. I walk past your salon at least 2 times a week to shop in the store, and i have never propositioned your stylist and do not appreciate what has been done. FROM NOW ON I WILL BE FINDING SOMEWHERE ELSE TO SHOP. |
| Carol Root (352) 454-6214 | 8/20/10 |
| WOW! Lately I've been hearing some bad things about J. C. Penney's from friends and family, but then I incurred a problem myself, so I stumbled onto this website where I'm amazed at other bad reviews against them. I too have been a loyal customer for about 46 years and I can relate to the question in the review from Karen where she states, "What happened to J. C. Penney?" Seems to me with so many business's closing now days that they would be more "customer friendly" and keep their "old" standards high. If the founder of J. C. Penney's were alive today I'm sure he would be shocked, or maybe I should say if he were alive today it wouldn't be like it is now. I guess it's just going "down the tubes" along with the rest of my beloved country. People use to mean something to stores like J. C. Penney's and even Sears, but now it's all about "the money." I wouldn't be a bit surprised if J. C. Penney's went out of business someday. I hope they have one of their concerned executives read and try to correct some of the "bad blood" that exists from some of their X good customers. After all one customer can influence hundreds,etc., etc. Be forewarned J. C. Penney's! Better one's than you have "bitten the dust." |
| Karen | 8/1/10 |
It is well overdue for me to take the time and find JC Penny's corporate office... I have had this same experience here in south Florida no matter which location I go to..but THE FINAL STRAW was being at the classy and upscale Aventura location...WOW.. it is amazing to me that you could even exist in such a mall..
There is absolutley NO CUSTOMER SERVICE...no help on the floor, NO ONE anywhere ..HOW SAD!! Just a bunch of people who are ungrateful to have a job, acting like they are on a ghetto street rather than working in a department store. I had to ask 4 TIMES to get any help from the three girls who were too caught up in their conversation about RAP MUSIC to direct me to what I was looking for..and the dressing rooms??? DISASTER!!! wait in line for 23 minutes and then be in a dressing room where people URINATE on the floor???? DISCUSTING..DO YOU HAVE ANY MANAGEMENT AT ALL??? DO YOU HAVE ANY QUALITY OF SERVICE AT ALL ANYMORE? I CAN'T BELIEVE THE POOR ATMOSPHERE AND HORRIBLE CONDITION OF YOUR STORES. WHAT HAPPENED TO JC PENNY'S?? HOW SAD THAT I WILL NEVER STEP FOOT AGAIN IN YOUR STORES. |
| Tim Reid | 8/5/10 |
I had a bad experience at jcpenny, I was working with asa carlton interior s to remodel the jcpenny store at the town center mall in kennesaw Ga, and was fired because the loading dock supervisor her name is crysal lied on me and I got fired because of that lie, and her racist friends that she is buddy buddy with in my company covered up the whole nature or her involvement in the matter this happened about 1 .5 years now and it still bothers me.Jcpenny just pushed the matter to the side as not being important. pleaes forward my comment to the ceo.
Thank,
Tim Reid / 404-839-8878
treidbuilder@hotmail.com
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| Luisa Cassar | 7/24/10 |
I gave them 1 star because I cannot give them 0, On the 4th of July I made an online purchase from J C Penney and had it send to my sister. Someone at J C Penney had the bright idea to have UPS pick up the package and deliver it to the USPS and have USPS deliver to my sister. USPS claimed that the street ( a very busy street) where my sister lives was closed so he put a slip in her mail box. Did not bother to ring her bell nor take the package with him to deliver it, he walked to her residence, he couldn't bring the package? Ever since then my sister calls the 21Avenue post office in Astoria, New York every single day for delivery, every single day she's told, " Yes, the package is right here, we'll deliver it tomorrow, it is now July 24th and she is still calling and waiting for the USPS to deliver. I finally got in touch with J C Penney who kept me on the phone for 45 minutes trying to cancel the order and send a new one, the problem with this was that it's been too long and some merchandise is no longer available. While talking to J C Penney's manager I suggested calling UPS to get the package back and deliver it them self since J C Penney gave it to them, the supervisor at J C Penney connected me with UPS and disappeared, it was UPS that told me that J C Penney told them that they had to deliver to the post office, that they did what J C Penney told them to. Now I was really frustrated, J C Penney's supervisor didn't want to hear it, she saw the chance to get rid of me and she took it. I apologized to UPS for the inconvenience, hung up and called J C Penney again, only to hear from Teresa that the supervisor was too busy to talk to me and Teresa couldn't help me either, she said there's nothing she could do. As the shipper, there's a lot that they could do, a big company like J C Penney can tell the any shipper that they are pulling their account and taking it elsewhere and I guarantee you that they'll deliver the package. I sounds as if It'll be easier for my sister to pick up the package, except that she lives alone and is disable, there's no way she could go to pick it up.
I have spent the last 2 hours trying to get the email address for JCP's Corporate Headquarters and I can't find it anywhere .
I have been a frequent and loyal customer of J C Penney for over 30 years and one thing they can be sure of, they just lost one dam good customer. I know I'm a drop in the bucket for J C Penney but when you add up all those drops, you've got a bucketful.
From now on I'll be doing my shopping at Macy's
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