J C Penney Corporation, Inc Corporate Office & Headquarters

I liked the "new" style store, but will continue to patronize whatever you do... I like the product.....BUT last weekend I received 2 expensive ads for Pennys; I went to my local store in Lodi, Ca. and was told that they didn't receive an item I was interested in buying, but (the good part)they would get it from a neighboring community. Then I was told (the dumb part) that I would need to drive to the neighboring store or they would charge me a $10 fee to ship it to Lodi. I left the store without the items or making an order. This is not a policy that would fly at Kohls or Macys....too bad for JCP. Five stars for Pennys staff.....One star for company policy!

the receptionist for corporate office, or the lady who directs yours calls is so rude, i wasnt even finished talking and she just transfered me without even saying please hold.... maybe she needs to be retrained on customer service

I have been having my hair cut at a JCP Salon for eight years. I've always been very satisfied with the quality of and price that I paid for my stylist's services. In the past four months, I've seen the price for a simple haircut jump twice. Now I am charged $32 for a trim that takes 15 minutes!! I think it's sad that JCP is trying to solve their retail sales deficits by raising prices on their loyal salon customers. I will not be returning to the salon, except to say hello to my stylist, whom I like alot.

I was wandering around JC Pennies looking for the Big and Tall section. I asked an associate where they moved it too as the store has been remodeled. The associate was rude and pointed in the opposite direction as she walked away. When I got to the section I found a couple pair of jeans that I wanted and went to pay. While attempting to pay I asked why the section had shrunk down so much. The associate that rolled her eyes at me earlier stated " theres no money in fat people clothes". I set my items down and walked away.

I was excited to apply for a position at the new and improved JCP ! I was invited to participate in a "group interview" where we put a PUZZLE TOGETHER! No inquiry about education, skill set, credentials, or bringing any kind of value to the company. No wonder JCP lost 5 billion $$$$. Get ready to lose the rest of it. The whole afternoon was wasted - a joke! The "administrator " of the puzzle stood back and laughed. She said said she had no experience in this setting - very clear to all of us!

Just wanted to tell you I loved the print ads in your flyers a few months ago. They are now starting to get crowded again and if they get worse I will stop looking at them. I rarely looked at your old ( years ago) ads as they were too busy. I personally loved your low price, no sale theme as I can't always get to the store during a sale. Please don't jam the ads and jam the store with junky merchandise. I am in my 60's and wear plus size tops. I'd love some more youthful styles in plus size. Never used to shop your store until your previous renovation. Don't go back in time and ruin. Thx for listening to my input.

As a long time Penney's shopper, I started shopping at Penney's as a child with my mother, I am happy to hear Mr. Ullman is bringing back old brands such as St John Bay. I am tall and have shopped almost excusively at Penney's, I especially hope you bring back the tall selection in both Worthington and St John Bay. I do not know what happen to Worthington Brand but in the last year the clothing line has become cheap and the fabric stinks. I would be thrilled to return to Penney's, if you bring back a selection of talls in the Worthington, St. John Bay and ANA, hope to see you soon.

I am so pleased to be able to shop in your store again!!! Service is back on an excellent level and quality is returning. Love your "Thank You" ad and you are again my favorite store. norsene alone

I don't usually comment on service received from a store, but I just wanted J. C. Penneys corporate office to be aware of a most outstanding Manager who works at the Regency Square Mall in Jacksonville, Fl. He went above and beyond to take care of a problem I had. He is a most gracious and outstanding man of impecable character. Thank You for employing such a man. He is an asset to the Penneys organization. Sincerely. Christine Washburn

If James Cash Penney and William Henry McManus saw how the J.C.Penny Corporation was being run today they would turn over in their graves.J.C.Penney will be out of business within a year if they don't change their price policies.The prices are almost twice as much as their competitors.and they don't have as much merchandise to offer.Whoever takes over this company had better wake up and smell the roses.YOUR TIME IS LIMITED.

The new look of the JC Penney stores is in my humble opinion a let-down. The cheap looking white tile floors, and the mis match of the lay-out. The most annoying feature: every corner has it's own music screaming out loud, and when you walk from one corner to another your ears have to sustain three different tunes at the same time! That drives me far, far away from the store. The clothing quality went down, the stock it very limited. I am not a happy customer anymore, sorry. I hope reviews will help JCP figure out how to win customers back.

Wrong hair cut, wrong color, wrong highlights. Then when asking y it was not correct i am told what i wanted is not possible for them to do? Y didnt you tell me that in the first place? And on top of all that you wont refund my money? So you are going to lie to me and take my money? Wow!

My hairdresser at JC Penney is great. My complaint is that I have short hair and I am now paying $32 for a wash and cut. That is a ridiculous price to have to pay and I regret that I will not be able to go to this hairdresser as much as I used to. I do not feel I should have to pay the same price as someone with long hair, either. Just my 2 cents worth...

I'm happy that your company is trying to return back to your former personality. I have 2 requests. Please consider adding more petite clothing choices, even in your smaller stores. I don't liked having to drive to Houston sixty miles away, because the store in Lake Jackson, Texas has a tiny petite section. My second request is about men's dress shirts. My husband has always loved short sleeve Staffords Oxford cloth shirts. He's worn them all the way back to when you still had catalogs. I rarely can find them in different colors anymore. It's hard to find them in stores, and on the Internet. When I do find a new look, I'll buy 2-3 of them because I know my husband will wear them for years.

put the store back as it was before the remodeling ... it is not user friendly any more ... and to be told to go to the web site to find products you used to carry in the curtain dept. I think not I will find another store as you can't really see what your are ordering or if the color is correct ... not liken it so much

I never left Penneys, but Penneys left me. I would like the new CEO to take the store back to how it was during late 1990's to early 2000's. For sure, this would be your best bet.

I hate what you have done to my favorite store. I've stopped going there because everything is geared at youth. I'm 64 but I still wear clothes. The last time I went in I couldn't find a thing. I hate that you have destroyed my store. Everything is neon and it is hard to find sizes. I feel uncomfortable there. I also hate you ads.

I enjoy shopping at Penney's, Myrtle Beach, SC. However, the background music is generally too loud and brassy or hip and unpleasant for strolling through the store and shopping. I noticed and also asked sales personnel what the average age of their shopper is. It is mainly middle to pleasantly-aged people, and those with whom I spoke also found the music unpleasant. I left the store without a purchase because I couldn't wait to get away from the noise. P.S. Sales personnel also agreed with my observations. Please consider this as another improvement to your business.

Wow, it took you enough time to realize that the system you put into effect about a year or so ago , was the same dumb system that Sears ( everyday low pricing ) did that damaged the company beyond repair. Wow , two stupid moves by two great companies.

I had sotpped going to JC Pennmeys for about 2 years. When it changed to Friday sales days and the prices were much more competitive and I saw some drastic changes I was very pleased. I then began going to JC Penneys for all birthday and other gifts as well as shopping for myself. I just went again yesterday and NOTICED the changes . Everything I touched was way over priced. Signs that now said $5 and $10 (small letters under that sale tag sand "and Up". I checked. all the $5 and $10 sale items were AT Least $28.00 if not more. I was very unhappy - I was so so pleased with the changes that were previously made. Can't say that I will continue to shop there.