1300 Reviews For J C Penney Corporation, Inc Headquarters & Corporate Office

ceo position

J.C must hire a CEO that will realize the only way to survive in the merchandise business is to not forget the word -SALE . Johnson did not even know how to spell the word. Other stores like Macy's ,etc. took advantage when they were having sales in malls and J.C.Penny was still adhering to Johnsons kool aide. People will only respond to sales. It is in Americas psyche.

Really ???

I am so disappointed in JC Penny and the way they do business. As a brand new customer of less than a yr. Only having used their card twice. Paying off the first purchase when I got the bill. They have since ran another credit check on me without my knowledge. Which in return lowered my score. Then they lowered my line, when I called I was treated horribly, receiving a letter today that they cancelled my card and states that they notified all major credit unions of my card canceling. Who does this Company think they are? I would NEVER have done business with such a comany who treats their new customers in such a way. SHAME ON JC PENNY. very disappointing

Mrs.

You need to let them web. Or you will not get my bussess.

online payments

Recently I made a payment (online). The funds were release but never credited to my account. I spent an entire month between their on-line "chat" and snail mail and faxing - NOTHING. This company is nothing more than a group of thieves. I will NEVER shop with them again.

Open for business?

I stopped by your Chesterfield Towne Center store in Midlothian, VA last Saturday evening at 7:30 to check on pricing for 2 custom blinds. The young lady in the department told me there was no one to assist me as "the lady who works in blinds just left, there is no one else who can help you" I was disappointed as custom blinds were on sale for 25% off. When I returned home I went on the internet and checked your online pricing which was similar to the price I found them for at Home Depot... total order $325. Can you really afford to not cross train your employees to cover a department?

customer

When I go to shop for my infant clothes I have to do two different areas.Why? they should be all in same depart all infant clothing all toddler .I don't understand .Is this all stores are just on in Noblesville in? They never have enough help in the dept.or the store.

Low sales

I work at a department store in the same mall as jcpennys. People come up and ask me why jcpennys closed. There not closed they just need to put stuff in there displays facing the outside entrence and maybe they could get more sales... Duhh

worker

I can see why JCP is in trouble. The laxativity by management in the store is unbelievable. Employees do what they want, when they want, no one sees a thing. Customers wait in line because no manager wants to be up front. There are so many things wrong in the store and no one wants to fix them. It is sad when there is no direction given by management. How can jcp survive if all stores are run this way.

Ignorance of management!

Management here is Incompetent, salon is a ludicrous lack of efficiency. Came in a few day's ago to give it a last try, meet another new manager started and ended in a hostile manner.

Jewelry

If anybody planning on buying any jewelry from JCPenny for Valentines Day or any other day I would advise them to reconsider because if anything happen to it withen 30 days your stuck with it without any compensation. The only thing you might get is a trip to the doghouse, or devorce court because JCPenney would not exchange, reimburse or compensate you in any other way. Lesson I learn the hard way. Now I have to find another reputable store to buy a replacement for their defective product.

JCP Does not cater to handicap

JCP is a failed business because it does not cater to the handicap or senior shoppers, For example :No shopping carts for those who have walking difculties. I need the use of a walker/cane. I only shop at stores with shopping carts i.e.Belk Store in Rocky Mount NC who put carts back in their store with security tags so they can not be removed from their store. They get my business. Simple.

Why I don't go to JCP

I do like JCP and used to go often, but it was in a suburban mall close to where I live. When JCP pulled out of this location in Pittsford Plaza, Pittsford, NY I pretty much hardly went. Since Marshall's is right accross the street it was convenient for me to go to both stores. If I went to the bigger malls it was usually for another store and as the malls was so large or spread out, I often did did other shopping first and usually did not make it to the JCP store. It's a shame b/c I would still have gone into the store had it not moved.

Closing of Stores

I am sorry to here about JCP closing stores, but I have to admit they did it to themselves. The store has gone downhill. Their buyers are awful. I am beginning to feel they had to a plan set for this decline. JCP was a store I shopped at really (I hate to shop). People would give me gift cards there. But when the shopper started buying strange clothing, and the store managers did not take care of stock. It wasn't worth it. High goals, with poor quality products and poor expectations of employees gives you this.

wanted to buy a coat on sale and could not use my 20% coupon. What good are your coupons. Going back to kohls, they except their coupons on sale items. Now I know why I quit shopping at pennys.

No Handicap accomadations

I shopped at JCPenney in Keene NH this past week with my Partner who is Handicap. we asked if they had a wheelchair he could use. We were told no they cost to much money. Not True they cost $100. and the person we asked was very rude and uncareing. I have been a suporter of JC Penney's for over 20 years. This turned our christmas shopping into a bad experince. If you cannot accomadate your customers I think you should close your doors. I will think twice before I visit your store again.

xCredit card holder

I traveled 45 minuets to a J C Penney store in Austin Texas to take advantage of their extra 20% off purchase with jc penney credit card. When I got there they told me at the register that because my kitchen purchases plugged in to an electrical socket, they did not qualify for the extra 20%. No, I did not tear the glued flap open on my catalog to read the fine print. They should have stated "not qualified for extra 20% off" on each item. Cancelled credit card and will never shop at J C Penney again.

best customer service

Best customer service I received in a very long time...i was greeted by a friendly face and made to feel at home in your store. Your employees were very helpful and went above and beyond than just doing their job. I was extremely impressed and will definitely be shopping there more frequently!!

Black Friday Shopper

I just wanted to say that I went to several stores on Black Friday this year and was very impressed at the way the employees recovered the store from the early morning rush. The staff were constantly busy but they were friendly, professional, and courteous. They were communicating to each other what needed to be done and what areas needed coverage. I was able to get help on the floor and the lines moved quickly. Thank you JC Penney for a positive shopping experience.

I am also very disappointed in J C Penney stores for opening on a family day such as Thanksgiving. Families get so little time together as it is, but to make people work on this holiday is shameful indeed.

Family time

I just read that JCP will be open on Thanksgiving day. What a shame.

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