JC Penney Corporate Office & Headquarters

I have been a loyal customer to JCP for many years, and a unfortunate event occurred this past Monday as my sister and mother shopped there. My sister was accused of stealing, they treated her like she was nothing when all this time she had been innocent.Its not a crime to place items in other places when u don't want them everyone has done that in the past. So after they discovered my sister had told the truth they let her go. Now tell me who will ever make my sister and mother feel comfortable when shopping!

I think the new changes are great at JCP…everyone wants coupon back WHY?? To mark-up the item, and then give you a discount from your coupon. Clean, bright, and new is the direction JCP should continue to follow…bring back MR. Johnson he was taking JCP to the next level of retail. CHANGE IS GOOD!

Trying to find out when the remodeling will be complete is like pulling teeth. No one knows. Not even the corporate headquarters knows. They are not very friendly at corporate office.

I went shopping to Sephora JCPenney at NorthStar Mall in San Antonio, TX the other day and my service was very dissappointing. There are too many NEW and YOUNGER employees who do not have any product knowledge and could not answer any of my questions on my concerns with skin care.

I hope this message gets forward to the CEO Mr. Johnson. I thought I would give JC one more chance since I received a measly 20% coupon and wanted to see if anything had changed since I last emailed and was tild so. Customer service was still very rude and unprofessional, but what caught my attention with the pricing. There were various sales going on. One in particular was the buy one get 50% off. I was in the store a couple days prior to this " half off sale" keep that in mind so when I went to look at a ring that was $12.99 than it was marked up now at $16.99. Great marketing scheme on ripping off your customers. Let's do the math. Ring (originally was $12.99 for quite some time before getting marked up to $16.99) New pricing $16.99 + another at 50%- $8.50 = $25.49 Old pricing $12.99 + $12.99 = $25.98 A difference and savings of 0.49¢ This was NOT a clearance or sale item. Nor the only item I came across that got marked up. Does it feel good cheat & rip off customers ??

I love the updated look at the store located at the Northeast mall in Hurst Texas. The store is very bright and very structured. It is so easy to shop now, you know where one department ends and the other begins... I absolutely love the Joe brand, the colors are so vibrant and classic, they are so comfortable to wear. The fit is perfect. I have purchased several shirts,pants and shorts. My 89 year old mother, loved my new outfits. much I purchased some Joe items for her also. They make her look so much younger, she loves all the compliments that she receives when wearing them. I also love that the coupons are back!!!

Mr. Ullman come to the JC Penney store in Wilmington Delaware and look me up on your system as a repeat customer we need to talk about getting back to the JC Penney's of old. I rather talk with you one on one then complain through this medium. I am a loyal Big Man shopper of JC Penney products and accessories but these last few years the Big Man line has slowly dissolved making me shop with lesser value vendors who don't give value for my money like the old JC Penney's Big Man Lines. If you want some value please come to Wilmington Delaware JC Penney's and lets talk. Sincerely John Pini

You want returning Customers? RETURN the GREAT Coupons!!!! I can honestly say, I know Consumers miss the great coupon deals!!!

I am still looking for the brands you carried, but I am going to give up and buy my clothes at Walmart and other local stores . I was a JC Penney customer since the 1950's. No more. Goodbye.

Your store's new look is terrible. You've removed every reason for shopping at Penney's. All the brands that I have come to depend on and love are now gone. The commerials are say to come back, why? I was hoping when you asked the old CEO to return, things would change for the better. I'm still waiting. MY Mom is a former JCP's associate and she also no longer shops at JCP's. She says you've lost sight of James Cash Penney's misson. Judging from all the bad reveiws, you didn't have a clue to how good you really had it. I really, really hope you can turn the store around.

If you would completely change back to the way it was 2 years ago more of the middle class people would return to your stores. We liked it that way and we also liked your sales and your catalog fliers and sale mail outs the way they were. Your ads now don't mean anything to me. It looks like you were trying to imitate stores like Neiman Marcus and such.

I think corporate should be looking at their managers. They are having a photo shoot in the fitting rooms. Walked in a room and the manager of the department was in a fitting room takin pics of herself in the mirror posting them on Facebook. This was the Lexington, KY store!

I feel that everyone that lost their jobs because of the 5 million dollar mess up should hire their people back, the man messes up and everyone paid for it! this is not right!

I just had a horrible experience, I had bought some clothes over 2 weeks ago I went to go return them I had my receipt and the tags were still on the items. Since I purchased them with my credit card I had to close it out due to a merchant problem, I had asked the clerk for cash back she said no it would be credited back on my card, I explained what happened to my card she then offered me a store credit, I told her I didn't want a store credit that I wanted cash. I took the clothes that I was returning and left the store. I will never shop in another JCP store again & I will let everyone know what happened to me. There is no where stated that cash won't be given back for returns. You have just lost a good customer and many more as well!

On May 4, 2013 at 11:00 A.M. I attempted to find your store in Alliance Town Center on the locate a store on your web site. It is not listed. I had to call the Hurst, Texas store to get a phone number. When I called it I tried to get an operator, as the recording advised, and was told the operator was not avialiable. I finally got through and was sent to the men's dept. Ask the man about some pants and he went to check on them. After several minutes the phone reverted back to ringing at the operator and it rang for 15 times with no answer. The phone then disconnected. I can see why you are having problems with your customers.

FYI......Please bring back your previous brands before you changed everything, e.g. St. John's Bay!

I opened the latest local JC Penney's ad and once again, young, skinny models and clothing geared for teens or twigs. I have a plenty of money to spend on clothes and Penney's was my very favorite go-to store for the whole family, especially Big and Tall Men's and size 16 Womens. I thought that things were changing, but the last few trips to the store ended with disappointment. I miss the core brands that were a such a staple at Penney's. I have not been able to find anything to purchase in the past two years.

I am a baby boomer. I grew up going to JC Penney with my mother. Later, as I grew up I shopped for most of my draperies and other items there. The push with the last CEO was to get a younger customer base. Now, the new CEO has commercials begging people to come back but all you see are people 30 and under. Where are the boomers on these commercials, the people that had shopped at your store since we were children. If you want us back, how about a commercial showing the generations from our mothers on up to our grandchildren and how we all shopped there as a family. Invite us all back, not just those 30 and under. Otherwise, my money works fine at Macy's.

I will no longer shop at JCP after the tragic fire at their factory in Bangladesh that left over 300 workers dead. It's unconscionable that a company with billions of dollars in profits, a company that paid their CEO Ron Johnson $53 million dollars in 2011 would knowingly allow factory workers earning $18 a month to work in a dilapidated, decaying building with fire hazards. Biblically we're given direction that what we do to the least, we do unto God. America will pay for the crimes that our corporations are committing in foreign countries to avoid paying American workers decent wages and benefits.

I'm disappointed that JC Penny offers such a small selection of Petite size 2 clothes, especially formal & dressy dresses. Even the petite clothes that are carried are geared toward women who are much older. Just because we're not tall doesn't mean we're elderly. Can't they offer jr style clothes, just cut for the petite build? The place where I wind up shopping for my clothes, is where I wind up buying clothes for the rest of my family.