1345 Reviews For JC Penney Headquarters & Corporate Office

eye glasses

Very bad customer service even corporate office employees don't want to help you.I ordered my eye glasses and I was told that they will be ready in 2 to 3 weeks.I called after 3 weeks, they had no idea where my glasses were.Next time I would pay little extra and go to lens crafters and get them next day.

slavery much?!

I have seen the management in town center mall in Kennesaw game treat their employees like slaves. After being helped by a sweet young lady, I notice she probably not feeling well. They had her closing the night before not getting out of work till 1am and then having to return. To open! I watched one of the managers talking down to one of the elderly employees and when she stood up for herself he told her to watch it and wall away and worry about herself

do not get your pictures done here

the person who did the pictures forgot the flash half the time, took overall bad pics (head cut off, eyes closed, etc...) and the background actually had stains on it that showed in the pictures. I called thier customer service and never received a response back. BAD company as far as customer service overall. This is not the first time I have had a problem. WILL NEVER RETURN

POOR Customer Service

I have been a customer with JC penny for atleast 50 years I will not be one in the future I am destroying my JC penny card now, and will never go into your store again. I now understand why you are not doing well. You have some of the worst employees I have ever dealt with at your Milwaukee branch Shame on you. You use to be one of the best stores there was to shop at. But you seem to want people like me to stay away,

New customer Disappointed

I am so disappointed in JC Penny and the way they do business. As a brand new customer of less than a yr. Only having used their card twice. Paying off the first purchase when I got the bill. They have since ran another credit check on me without my knowledge. Which in return lowered my score. Then they lowered my line, when I called I was treated horribly, receiving a letter today that they cancelled my card and states that they notified all major credit unions of my card canceling. Who does this Company think they are? I would NEVER have done business with such a comany who treats their new customers in such a way. SHAME ON JC PENNY. very disappointing

bad company

This company likes to accuse people of theft and then when they go to court months later they try talking new charges they need to leave peolpe alone they like to pick on single moms and pregnant women wow lawsuit lawsuit coming your way

Custom Window Treatments

I am so very disappointed with JC Penney Custom Window Treatments Department in Indianapolis Indiana. I have waited all summer for window treatments to be ordered and installed correctly and am now getting the cold shoulder from the lady that comes out to measure, and being told by the store that they don't know when I can expect to hear back from her, but that she will be sent a message, etc. etc. etc. Whats worse is that I have already paid 7000.00 for my custom window treatments and the work is still not done, or done wrong. If you need window treatments in Carmel, Fishers, Geist, Indianapolis, or any of the surrounding areas, I would not advise you to choose JC Penney. Go somewhere else if at all possible.

JC Penney Corporate Office

I would like to know if anyone has JC Penney Corporate Office phone number for workers to call and complain about whats going in there store thank you


Very disappointing that after working there for many years, JCPenney cannot at the very least provide employment verifications.

Jcpenney has always treated me poorly as an associate. I will never step foot in the Vineland Jcpenney's again. They need to learn how to treat their employees.

very much unethical

I have to agree with the buddy system has gotten way out of hand for rehires!!! When at the time I had a huge clientele. The Rock Springs Managers don't even know me. I am a native of this town. I know hairdressers that will never work there again, because of poor management.


Im so happy to see a better line of clothes in the store. I have written many times about the poor quality of merchandise . Finally, I was heard, so HAPPY!! Thanks for listening.


For two weeks the restrooms have had several partial rolls of paper towels for drying hands. Can't they afford supplies in the Mishawaka, IN store?

Worst Salon Management!!!!!!!!

Management here is Incompetent, salon is a ludicrous lack of efficiency. Came in a few day's ago to give it a last try, meet another new manager started and ended in a hostile manner.


THe favoritism and unethical practices of these individuals is quite sad to say the less. hardworking employees who can barely make their daily bills because of lack appropriate individuals in upper management and favoritism... Someone needs to come in and get rid of the management and see how the store would improve in all categories too much of a BUDDY system instead of a place of employment.


i would like to say that the lady working jewley was great her name was cindy.. best customer service skills other girls were just talking and she came right up to me and helped me ... store at ford city

clothing options

I love JCPenney, having said that I wish they would remember that there are women over 55 who would like to wear attractive clothing, I do not like to wear black, I love pretty colors, but, every thing pretty is geared towards the younger customer, I was on their website this morning looking fro short sleeved tops to take on vacation to Mexico, several of which I would have purchased, if the sleeve had been just a little longer. JCPenney may do well if they are known fro targeting the little older customer, I am sure they aware of a little store in the U.K. named Marks and Spencer, there target customer is over 45, and, they are very successful Penney's could take a leaf from their book. I wish

The Stylist who cut my hair was excellent . She took her time and made sure I was satisfied. I also had my eye brows waxed. I did pay $9 extra( $27) because she was a Senior stylist and more for my eye brows($ 12) than other stores charge. That was not her fault. But MY Complaint is you do not offer Senior Discounts. Even 10% less would have been nice. This is the first salon I have been to that does NOT offer one. Could you reconsider this. I spent close to $50 with tip. I really liked her and want to go back but doubt that I could afford to. Thank You for your time. Bea Didio


My review of your Westwood mall, Jackson Michigan, location, is as follows: Dirty, poorly lit, poorly organized, confusing and incorrect signage, and worst of all, the store manager, Liz, is rude and seems to have little decorum when dealing with customers. When I politely inquired about the non inclusion of clearance in the coupon, she was rude, told me if things were too expensive for me at her store, I had her permission to shop elsewhere. No permission necessary, I reactivated my kohl's charge and cut up my Penney charge.

I love you jc penny's

I am a forever fan of JC Penneys. You have excellent quality and affordable prices. The store interior in my local area is lovely and the staff is wonderful. I recently tried to purchase more American Living Shirts for my son in the Men's Department, and discovered that the company is a subsidiary of Ralph Lauren. Please, please bring back this line. The shirts are superior quality at a very fair price. Thank you.

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