|
JC Penney Corporate Office | Headquarters
6501 Legacy Dr Plano, TX 75024
(972)431-1000
Reviews For JC Penney Corporate Office
looking for a job where a company appreciates its employees  | 5/24/12 |
| JCP SUCKS! |
| ed | 5/8/12 |
| I am retired and have been a jcp customer for over 20 years. I agree with many comments that Mr. James Cash Penney is rolling over in his grave if he could be present to see what is happening with his stores and fair and square treatment of his loyal employees. It is evident that discrimination rules as lifelong employees are let go without notice. We hear lots of talk of streamling however are sickened to here of corporate multimillion salaries. Current practices are no way to run a business. Jcp will soon disappear while top officers walk away with heavily lined pockets towards their next venture. God help you all, what goes around........ |
x  | 5/8/12 |
On Monday May 7th '12, the first group of commissioned associates were called to a meeting to let us know that our commissions were being taken away completely. On a downward economy, I lost and an average at least $7.00/hour. All at the same time the main store manager was telling us how she thought this was a great thing... that with the economy down, we would be assured of making a fair hourly wage. She wanted to know how we all
were "feeling" about it. No one said anything because at that time we didn't know what each of our new rate would be. They took us in individually and told us after the meeting. Ron Johnson took a signing bonus from Penneys for $52 million dollars. He took away Apple associates commissions as well. I have to leave my job now because I cannot make it. Also, I hate all the homosexual promotion going on. Why don't they just stay neutral? Mr. Penney would roll over in his grave if he knew all the things this Ron Johnson is doing. Firing so many good middle management people so he can afford to bring all his cronies onboard, and pay for a spokesperson who is also very contraversial.. Penney's is not Penney's anymore. It is a new beast! I cannot wait to find a new job! |
| Sheryl | 5/8/12 |
| The poor little girls being raised by two lesbians will never know the care of their fathers. But does your corporation care? Apparently not. So I will shop elsewhere from now on. |
| | 5/8/12 |
| Brilliant managers have been cut and even more have taken pay cuts. All commission has been eliminated causing paycuts for hardworking people while Mister Johnson makes 53 million a year. Managers have also just been made to sign a 'No Recommendations' paper saying they are not allowed to give verbal or written recommendations for employees otherwise they'll be terminated. Is that even legal? Let's say hello to JCPenneys. Americas favorite CEO to dislike. |
| tnelson | 5/8/12 |
| JCP had gone off the map by featuring in their recent ad a lesbian couple! Do you honestly think this is appropriate for any business! JCP and our country has completely lost their originators/founders compass for what is required to prosper! Sadly, both are on a downhill path from which there is likely no recovery. |
| Kate | 5/8/12 |
| Ive worked in the salon for six years now and they want us to just work work work....and now they are cutting our pay to an hourly rate instead of commission and for you store employes that is bull what the want to pay u start looking for new jobs |
| Veronica Castro | 5/9/12 |
| KEEP THE IMAGE OF JC PENNEY'S 'FAMILY' AS IT ALWAYS HAS BEEN ****BETWEEN A MAN AND A WOMAN**** NO LESBIAN ADS! We don't want to stop shopping at JCP, but won't support this. |
| Gasp and SWOON! | 5/9/12 |
Oh Dear.
I think the pearl clutchers with their panties in a wad over showing families of all shapes and sizes (isn't a single mother just as bad in the eyes of God as a gay person?) Walmart is calling; their CEO hates gay people as much as you do.
I am so proud to shop at JCP. Thank you for reflecting society. Perhaps, for the fairness, you should have a two parent, 12 children family in matching clothes, you know, to make the OMM harpies happy.
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| Christie, montgomery,al | 5/9/12 |
| woke up sunday morning to your ad in your flyer. I was appalled.I dont care how people choose to live their life, but i dont need it jammed down my throat over sunday morning coffee, tore up my card as did many of my friends. will never shop there again!!! |
| Chris | 5/9/12 |
| Your gay stand has just lost me as a long standing customer! |
| Marie N | 5/9/12 |
I don't like Ellen DeGeneres, she is a horrible role model for young people. Her hedonistic lifestyle is not in keeping with the typical family that USED to shop JCP. I also miss the 15 percent off survey coupons combined with 10 off at the register. And using a same-sex couple in advertising is immoral and again not in keeping with the typical JCP family.
Making these ignorant advertising choices will only reap failure. |
| Heather S. | 5/9/12 |
| Due to your recent push for the homosexual agenda I will be cutting all ties with your store. No credit cards, no texts, no emails, no in-store or on-line shopping, no portrait studio, and no salon. Way to lose good customers JCPenny! |
| Sylvia | 5/9/12 |
I had been a loyal customer for years. I stress HAD. I called the corporate office to complain
About the ad promoting gay couples. I was merely brushed off. I will not shop at jc penneys again being as they promote homosexuality. How hysterical that a mothers day ad would show lesbians as moms. Hmmm since when have 2 woman been able to have children. If everyone was gay there would be no mothers day because there would be no people!! |
| Janet Kilgo | 5/9/12 |
| I just learned today that you featured a lesbian couple in your May ad. I have been a loyal JCpenney shopper all my life, however, with the direction you are taking your company I will never again step inside one of your stores. There are plenty of other business I can easily spend my money and it will no longer be with your corporation. I will be calling tomorrow to cancel my credit card. I may not be able to change the direction you are taking your company, but I certainly can voice my opinion by boycotting your stores. |
| Lauren | 5/10/12 |
I have only worked at JCPenney's for two years, and in that time period have seen HUGE changes. I work in the shoe department and can honestly say the clothing, shoes, or even Ellen Degeneres have absolutely nothing to do with the downfall of this store. There needed to be a change with JCPenney's, although I do not agree with everything Ron Johnson is doing. Coupons being given out almost everyday of the week for every single thing- come on, as an associate this drove me and everyone I work with insane. It needed to be cut. The prices are better now, coupons are not needed. Enough said.
I do think however the cut of the managers wihout notice was pretty harsh. My direct supervisor was an incredibly hard worker. Besides him one of the managers that were let go opened our JCPenney's 29 years ago. The fact that they were fired because their jobs were cut, and because they are over the age of 40, is even more sickening. They weren't even given the option to perhaps become an associate and step down? |
| pam o. | 5/10/12 |
| When I first read about Ellen g. Being spokesperson, I was very disappointed! I am a Christian and am against homosexual lifestyle. I decided to abandon this store and have not regretted my decision. |
| Donna S | 5/10/12 |
| I just saw the May catalog and the ad with Maggie and Wendi as partners and their children. I am completely and utterly dismayed and disappointed in your decision to try and cram an alternate lifestyle down the throats of a Christian nation. This is such a controversial issue and so many people in this nation disagree with it. It is completely wrong that you would try to appeal to one of your marketing bases while ignoring the MAJORITY base that chooses to live a moral and Christian life. I have been a very LOYAL and LONG-TIME shopper with JCPenney, but that will change. I will no longer shop at JCPenney. |
| Jayne Blair | 5/11/12 |
Will you please tell me when the first J. C. Penney store was in Danville, Va.?
I do not remember it before locating in Ballou Park and others say it was.
Please Advise |
| Unhappy | 5/12/12 |
| I went to the salon in JC Penny's. I had the worse hair cut. I told the girl I wanted side bangs, not a full set with long layers. She told me she understand, no problem. Big problem, she cut in full bangs and only layered one side of my head. During this cut she sprayed me in the face with her water bottle, not once but three time, after which she threw her dirty salon towel in my face. I told her I was unhappy with the cut, and it was not what I asked for, she told me to go home a play with it. As she checked me out she had the nerve to ask me for her tip. I called to complain to the manager I recd the bush off. This JC Penny located in in the Poughkeepsie Galleria Mall. |
| BAD HAIR CUT | 5/12/12 |
| DO NOT GO TO THE JC PENNY IN POUGHKEEPSIE GALLERIA MALL. I GOT THE WORST HAIR CUT! |
| Disgruntled | 5/12/12 |
STOP KEEPING YOUR WORKERS UNTIL MIDNIGHT.
IF YOU HAVE TO KEEP THEM THAT LONG, THEY IS SOMETHING WRONG.
EITHER HIRE PEOPLE OR DECLARE BANKRUPTCY LIKE WE ALL KNOW YOU WILL.
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| Patty | 5/12/12 |
| JCPENNEY JUST USES U UP AND THROWS YOU OUT! THEY ARE A BUNCH OF ASSHOLES! |
| Linda NC | 5/12/12 |
| Upon watching the news tonight, I saw a story about a JC Penney ad showing 2 gay women and their "daughter" as a way that JC Penney is trying to boost their declining sales by catering or accepting the gay community. Does JC Penney have to stoop this low just to make money? I won't be shopping there anymore. |
| Lori Tull | 5/13/12 |
| Penneys is no longer a " family oriented store ", you have caved in to the politics of LESBIAN and GAY Lifestyles. For Shame, James Cash Penneys started up this company and you have now DESTROYED it. I will NEVER shop at JCP ever again. |
| Barbara Livingston | 5/14/12 |
| I am seriously thinking of cutting up my JC Penney card. They used to have rather nice clothing in women's sizes but lately it looks so cheap, sort of like Target and Sears. But perhaps the real reason is that of ALL the "celebrities" there are, they chose a lesbian and judging by the previous letters, are promoting this life style via their ads. I find this sickening. I don't need CHANGE. Have had far too much CHANGE stuffed down my throat by the current administration and its so called leader, one who apparently had just changed his mind about gay marriage. I will probably just stick my card in the freezer or something. About the only thing I do like is the selection of purses but I really rather not buy from such a friggin liberal outfit. |
| shopper | 5/14/12 |
| Totally Unhappy and disgusted will NEVER shop JC Pennys |
| anonymous | 5/14/12 |
| This place is a joke. My GM...is rude and yells at associates on the floor. They have removed alll the photos of Mr. Penneys from our upper offices. I have been there a year working just at 34 hrs. why??? so i dont qualify for full time. A yr. and no earned vacation days...REALLY.. i go to work sick because you dont get sick time. I missed 5 days last year. 3 of which were for a death in the family...2 i was sick. I got a warning...REALLY???? One month during holiday, they changed the store hours on me. I was sceduled til 9:30, they changed hrs to 10... wanted me to stay til 10... ok. I was scheduled at 4 am on black fri. they changef hours to be open at 3:30 am....ok... I was scheduled until 10:30pm.. store manager pushed it until 11pm. I couldnt stay this time....i got read the riot act...I got passed over for a promotion based on 'my availibity'.. oh Ill be sure to let my family know to not die..and that i am on call 24/7 |
| Pat | 5/15/12 |
| I've always liked shopping at JC Penney and could always find items I liked at reasonable prices. I'm not fond of the TV ads (it's hard to know what is being advertised) and I don't like the new catalogs (again, what is being advertised). Most of all, I don't approve of using lesbians in the advertising. It's against my Christian faith and I won't support a company that does this. I, also, am discussing this complaint with friends and family. |
| JS | 5/15/12 |
J.C. Penney shares fall 14% after hours in wake of quarterly results
This says it all - When you promote a lesbian life sytle and homosexuality you deserve to lose business. The family is the bedrock of society. I'm sad for all the employees that must lose their job because of some bad marketing advice. Return to wholesome Christian principles that our country was founded on. |
| Used to work for JCPenney | 5/16/12 |
| I worked for jcpenney for three years. The first year was great! i loved it..after that first year, things started to change but not for the better. There was new management and the other management started to slack. I began to hate working at a place where i loved what i did. I was pregnant at one point on the job and management made me wait for 30 min after calling 4 times for a bathroom break. I was 8 months pregnant at the time. I ended up peeing on myself on the floor and all they could do was tell me to go home and change and come back! I couldn't believe it. I finally put in my two weeks notice 2 1/2 yrs later because i began to hate that job even more. The last blow came when i spoke to a manager about a schedule mix up with another job. They scheduled me at the same time for both places and the assistant manager started arguing with me in front of customers until he pulled me in his office where he told me that i couldn't go because they other employee by law has to take a lunch and i can't mess with state law because they could get sued. The other employee came in two hours late that day which brought his ours down to 5 1/2 hours for the day so he didn't get a lunch. He started yelling at me and i finally told him and that store to shove it. I quit. There has been two H.R. complaints on that assistant manager and now he has his own store. Sad. I don't think anyone who treats their employees with such lack of disrespect should be allowed to get their own store. I absolutely loved what i did as an employee but i will never work or shop at that store ever again. |
Pam  | 5/16/12 |
| I do not like the new look of JCP and I really miss the coupons. Everyday low pricing nope it stinks. You had a great thing and now I have to find another store. I was a very loyal shopper of JCP but not liking the new concept. Should have thought this out before changing. |
| jdrey | 5/16/12 |
| I think someone needs explain to Mr. Johnson what the Golden Rule actually means. So sad to treat people the way he's treated people. |
| Former Marketing Pro | 5/16/12 |
I was just reading about your customers "not understanding" your new pricing strategy. While I feel the marketing campaign with Ellen has addressed your new strategy quite well, the entire strategy itself leaves out a major marketing component: THE PSYCHOGRAPHIC implication of the idea. People LIKE using coupons. They make buyers feel that they are getting a better deal. The company use of them is also indicative of the effectiveness of multi-media platforms and targeting used. In this case, being first is obviously not being best.
Keep the pricing strategy, adjust the coupon value accordingly, and ease into the elimination of coupons over a strategized, long period of time. Given the current economy, now is not the time to lose customers. Or money! |
| JL | 5/16/12 |
| I've been a penney's customer for yrs. The co. was much better yrs. ago, now the quality is very poor for the price. Nothing holds up. The draperies look like they belong in a harem in the desert I can't believe they have buyers with taste like that hideous. A Mr. Ackerman said he's not upset about the newest results that penney's sales are down, he's excited. Well no wonder Penney's is in trouble. the powers that be lack intelligence. I don't get it. Are the executives that dense. I bought drapes with a thermal backing I washed them according to instructions, and the backing stuck to the drapes, and ended up with holes in the backing. i returned them. But they continue to sell them. I'm not the only one with this problem. they say the color is ivory you receive it's gold. I think you need a good clean sweep of whoever is running the show. My husband received a pair of slippers that were on sale for xmas. They were originally a very high price of almost 50.00 they fell apart within a few months. Walmart slippers last longer for a longer period of time. Wish I knew where these big time decision makers come from doing a very poor job. This co. needs an overhauling like bringing in someone who knows what they're doing. And merchandise coming from USA instead of foreign countries, and better quality. |
| Bruce | 5/16/12 |
| My suggestion to the Board of Directors of JCP is to fire Ron Johnson as soon as possible. this guy is a clown. You need to go back to the old way of doing business. Customers have Rons number and they know he is ripping them off. As for myself I am boycotting JCP. You get rid of Ron and I'll go back. |
| Mary Ann | 5/16/12 |
| I think it is great that Penney's is saying goodbye to the "gimmicky" sales stuff. I for one am tired of "so called sales and coupons" . I read today that people just "don't get it". I agree that Penney's has not done a good enough job getting out the word on what they are trying to do. If you could you could use KOHL'S as an example. I got a 30% off coupon for Kohl's a few weeks ago. Waited to use the coupon but needed a gift for a friend. Looked at the coupon and I was one day early for the sale and couldn't wait. Then when I remembered about the sale I looked at the coupon I had in my purse and found that it had expired the day before. I AM TIRED OF ALL THESE COUPONS. PENNEY'S HAS TO GET THEIR ADVERTISING COMPANY TO MAKE PEOPLE UNDERSTAND ALL THE GIMMICKS. WHERE ARE YOU DON DRAPER?????????? |
| BERTHA HOTCHKISS | 5/16/12 |
OH MY GOSH I WENT INTO JC PENNY TO SHOP, I WAS TOTALLY SHOCKED, EVERYTHING HAS BEEN CHANGED, I PERSONALLY FEEL THE COMPANY IS A TOTAL DISASTER. I'VE BEEN GONE FOR ABOUT THREE MONTHS, COME BACK TO THIS. NO THANKS. I PERSONALLY WON'T SHOP THERE ANYMORE AND I'M A LOVER OF PENNY'S STORE. THEY WAY THEY HAVE DONE THAT STORE UP IS VERY UNCOMFORTABLE, I CAN SEE THE LOSS OF BUSINESS, I SHOP FOR SALES SO I KNOW HOW DOWN HILL IT'S GONE, I CAN SEE IT FOR MYSELF. THE PLACE DON'T EVEN FEEL THE SAME. I WOULD SEE A BUNCH OF MEXICANS SHOPPING RIGHT ALONG SIDE ME WITH THE SALES BEFORE, NONE OF THAT HAPPENING NOW, EVERYONE IS GONE. THE STORE WOULD RELY ON PEOPLE LIKE US THAT SHOPPED FOR SALES, SWEETHEART YOU HAVE GONE DOWN HILL AND WILL PROBABLY END UP CLOSING NOT TO LONG IN THE FUTURE. COME AND TALK TO ME I'LL TELL U WHAT YOUR DOING WRONG. IT'S NOT APPEALING TO THE PEOPLE LIKE US THAT CONSTANTLY WENT THERE FOR SALES.
I USE TO BUY ALL MY GRAND CHILDRENS CLOTHES THERE, MY DAUGHTER AMD NOW I WOULDN'T GIVE U THE TIME OF DAY. I WALKED IN THERE AND IT WAS LIKE GOING TO A MORGUE, VERY QUIET, VERY STILL, I EVEN TALKED TO THE MANAGER AND TOLD HER WHAT WAS WRONG BUT THEY DIDN'T LISTEN TO ME. OH WELL I'M HERE IF YOU WANT TO TALK. PEOPLE DEPENDED ON THOSE COUPONS, NOW NO COUPONS, SHE SAID THEY DIDN'T NEED ANY, I SAID HONEY TO GET THESE CUSTOMERS BACK IN YOU WILL HAVE TO GO BACK TO YOUR OLD WAYS, SIMPLE AS THAT. LOVE U GUYS BERTHA HOTCHKISS 7494221 |
| Claudia (New Jersey) | 5/16/12 |
I used to be a loyal customer over 25 years and loved shopping throughout your sales.
I no longer shop at your store. We want the old JC Penney with the sales and the coupon back!!! The new CEO is ruining JC Penney. Please bring back the coupons and sales. In this economy, consumers want to save money and feel like they are saving money. Nowadays, shopping at JC Penneys has become boring. JC Penneys was a million dollar corporation on the verge of going bankrupt. Go back to running the stores with sales and coupons. The previous CEO needs to come back and run the company. Shopping at JC Penneys is no longer exciting without the sales and coupons. Listen to your customers your customers know best!!! |
| Lisa E. | 5/16/12 |
| No wonder you are stock is plummiting. This country is founded on Christian principles, and many God loving people still believe in those principles. You are throwing the women "partners" in the face of all those who have known and shopped JcPenney for many, many years, and live by those Christian beliefs. This is not something any of us can support. The redifinition of family may be the opinion of a few, but should be imposed on everyone. It is a shame that Jcpenney has stooped to this level of advertising. We do Care, and will not support this store anymore. |
| Stacy IWILLSUEJCP | 5/16/12 |
| All of these complaints are just the fruit of a has been retailer that offers inferior products, inferior customer service and this company is obviously on its last leg. Of all the companies that exist as I stroll through the internet I never read about so many lawsuits being filed against a company as I have JCP. As many of the above complainers wrote about, I too have been a loyal JCP shopper for many many years as was my mother and my grandmother aunts and uncles. A JCP employee injured my son and JCP stood by its policies to abuse a minor. Ive since learned that JCP has a resume of assaults and lawsuits for employees assaulting customers. This retailer has seen its best years, I Know JCP's future destiny and its one of total store closure nationwide. You cannot do business by treating customers like shit, and attempting to hide behind a company policy that condones and encourages minors being abused in the guise of theft prevention. The public is begining to find out about these has beens and JCPennys is digging their own graves. Their products are horrible, the employees are miserable and make minimum wage, their stores are empty nobody shops there anymore. JCP have settled lawsuits for discrimination in their salons, for assaulting minor customers on fake theft allegations made by uneducated, low class, minimum wage earning theft prevention employees. As i said before, the public is getting to know what type of company JCP is and what they have been for years now its all coming out in the wash. JCP cannot escape their destiny they're washed up and not competitive and dont know how to treat customers with respect. The culture of the attitude in these stores start at the top and thats with corporate office. JCP corporate train its employees to racially profile shoppers of color and train its loss prevention to assault minors. I will never spend a dime in JCP neither will my family or any of my friends on facebook. Companies like this must be exposed for what they truly are and i'm afraid the public is slow in finding out about their business practices b/c of the old school loyal older customers. As the older loyal customers enter the nursing home and cease to shop their anymore JCP days are going to truly be over. Younger generation shoppers dont tolerate bad acting companies, people spend their money with companies that have a positive name. JCP is burned and have a bad name in the public and dont appeal to young shoppers. Pretty soon their wont be a need for the complaint blogs about JCP hideous practices b/c JCP will be out of business. And they did it to themselves by treating people bad that come their to spend money. So good for them, I hope they go out of business, cant wait to see that bunch of lozers go down. Its a matter of time. |
| Jan | 5/16/12 |
Your new "everyday" prices (supposedly 40% less than last years prices) are not low prices. One brand of clothes I buy is Alfred Dunner. You have an Alfred Dunner shirt now priced "everyday" at $40.00. I bought this Alfred Dunner shirt at Macy's-with a sale and coupon I paid $15.00 for the same shirt you are selling for $40.00. I didn't see anything in the store that I would pay the "everyday" price for. I'm careful with my money and I can get better deals at Macy's-and even Dillard's. Some items I looked at that seemed like a reasonable price (like a pair of shoes I tried on)had the feeling that they were cheap and would not last very long.
As far as your advertising-what I have received in the mail I throw out without looking at because if I don't see "sale" or a "coupon" then it means nothing to me. I think it's an insult for Mr. Johnson to say he needs to teach the customer about the new "everyday" prices. I am an experienced shopper, and I don't need anyone to teach me on what is a good bargain and what is not. No matter what new advertising campaign you come up with now is not going to change the fact that your new everyday pricing is not a low price.
I will not be shopping at J.C. Penney. |
| Polly A. Bailey | 5/16/12 |
Why does Jc Penny not give senior discounts? I live in Morrow Georgia your store
at Mcdonough told that the company did not do that. We seniors get discounts at
Belk stores, Kroger stores, car washes, Restaurants, Drug stores, Car dealers
where we get our cars service.
I would shop more at Jc Penny's if you did this. I know a lot of seniors that would
give you more business.
I worked at Jc Penny's in Gadsden,Alabama while I was in high school.
I think that this is something you should consider. |
| Ruth | 5/17/12 |
Your new image sucks. Your promos suck. Your new slick periodicals suck. Your new CEO sucks.
I used to do a lot of shopping for clothing online, due to "fair pricing" I cant find anything I consider a fair price.
I am an senior citizen and the new periodicals aka catalogs are aimed at teens, twenties to thirties. They suck.
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| SHARON BATES | 5/17/12 |
I HAVE JUST READ THE ABOVE LETTERS FROM OTHERS AND AGREE WITH MOST OF THEM.
I ALSO WILL NO LONGER SHOP AT JCP FOR THE SIMPLE FACT THEY HAVE ELLEN DEGENERES
IN THEIR COMMERCIALS. THE BIBLE SPEAKS AGAINST HOMOSEXUALS AND TELLS US THAT
IN ROMANS 1:26-27 GOD GAVE THEM OVER TO SHAMEFUL LUST. EVEN THEIR WOMEN EXCHANGED NATURAL RELATIONS FOR UNNATURAL ONES. IN THE SAME WAY THE MEN ALSO ABONDONED NATURAL RELATIONS WITH WOMEN AND WERE INFLAMED WITH LUST FOR ONE ANOTHER. MEN COMMITTED INDECENT ACTS WITH OTHER MEN, AND RECEIVED IN THEMSELVES THE DUE PENALTY FOR THEIR PERVERSIONS. AND GOD DOES NOT CONDON THIS KIND OF A RELATIONSHIP.
IN 1 CORINTHIANS 6:9-10 THE BIBLE TELLS US "DO YOU NOT KNOW
THAT THE WICKED WILL NOT INHERIT THE KINGDON OF GOD? DO NOT BE DECEIVED: NEITHER THE SEXUALLY IMMORAL NOR IDOLATERS NOR ADULTERERS NOR MALE PROSTITUTES NOR HOMOSEXUAL OFFENDERS NOR THIEVES NOR THE GREEDY NOR DRUNKARDS NOR SLANDERERS ETC.
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| My name is really not important | 5/17/12 |
| I will keep it simple, the new JCPenny is not working. I at one time shopped very often at your store and it would be filled with customers, but I've notice in the past few months customer's has decreased tremendously, and I'm sure sales has declined. I liked very much the old JCpenny. You have taken what was once a high quality store filled with customer's to a low quality store and the clothing is a low quality fabric (especially) in the ladies department. I will say I don't know the answer of what need to be done, but I do know what you have currently done is not it. It's simply not working. I say this because I do not want to see you fold. Please regroup, and come up with a solution. Measure how it was done in the past and measure the new way because what I do know what gets measured improves. Best of luck to you. |
| pt | 5/17/12 |
| ron just doesn't get it. when he gets rid of ellen and those lesbian ads he's running then i might, just might, shop again at penneys. in the meantime, i just stroll right on by in the mall and shop elsewhere. he ruined a perfectly good shopping spot. |
| Mike Wiemeri | 5/17/12 |
| I went to the Pennies Store in Houghton, MI 115 miles away from Ironwood to buy some men's pants which I have done many times in the past. I use to shop at the Ashland, WI store before it was closed a few months ago and I thought they were making a big mistake. Well I could not believe the one price shopping and I will not be back to Pennies. The store was so quiet and only 2 other shoppers. I will not step back into Pennies anywhere's and I don't expect they will be in business very long. I have seen this happen to other companies. You get somebody that takes over and will run it into the ground. The new way of doing business will not go over and they are heading out of business. I don't think that even if they try to go back it's too late and they might as well accept the fact they are done. My sister said the same thing about the Pennies store in Duluth, Mn and she will never go back. Its too bad as I really liked the store and sales. Have a good day!!!!!! |
| Gayla Suffridge | 5/17/12 |
| How's that big Gay Promotional working out for you guys??? |
| Dan Bremer | 5/17/12 |
I would personally like to thank you for saving my money. But it is not the kind of saving you think. Since you people have decided to tear down a good corporation, I have not had to send in any monthly checks for the wife and her spendings. See you have done me a great service. The last time we went to the store it looked like a morgue with unhappy surroundings. Yes your company has blew it big time. My wife looked forward to the sales brochures in the mail, now that has disappeared. Ayes your store is dying to a fast death with your so called new CEO and also the spokesperson to whom you have hawking your new JCP. The wife misses what was a WEEKLY shopping event. Thank you Mr. Johnson.
LAISSEZ LES BON TEMP ROULER........ There ain't none.... |
| GAYLE DUFFY | 5/17/12 |
To Ronald Johnson
Over a week ago I purchased a bathing suit online. I have not heard from the store so I called today to see if it has come in. I got the childrens Dept. who told me there is no longer a catalog Dept. I asked to be connected to anyone in catalog to find out where my bathing suit is. I was put on hold and after 5 plus minutes the line went dead. I called back and the rather rude woman in the childrens Dept. answered again. I explained I was at work and could not stay on the phone for a long period of time. I asked to speak to the store Mgr. and was told he was out with the DM. The woman explained to me again that there is no longer a catalog Dept. and last Friday, one week ago, the computers were suppose to have been updated so she had the capability to look up my order but they were never updated. I told her I did not care about her computer and my problem was not being solved. Finally a woman who has worked in the catalog Dept. answered the phone and told me my suit should have been in but as of today it has not come in. She had no idea when it might be here. She also told me she has been with the company 13 years and this was her last day. Do you honestly believe you can run a business with this kind of service? You have had my money for a period of time and I WANT TO KNOW WHERE MY BATHING SUIT IS? WHO IS ABLE TO ANSWER THIS QUESTION? The store involved is located in Bradenton FL. And my number is 941-592-1904
I hope to hear from you with an answer ASAP
Gayle Duffy |
| Deborah Carter | 5/17/12 |
| Someone should sue this company for wrongful termination. How can this CEO sleep at night. This is just bad Karma for him and JCP. Can you fire a CEO????? |
| Nancy | 5/18/12 |
| Back when you put out that first, totally annoying, loud, irritating commercial with a lot of women screaming their lungs out, I wrote to tell you how much I hated it and how all of my friends felt the same. Well, now I have more to say to you. Your commercials are stupid. Are there supposed to be subliminal messages coming from them? If so, I am not getting them. The magazine, or whatever you want to label that piece of recycle material for which you are paying tons of money to have printed and circulated, is worthless. What is it supposed to be for? And where is my catalog?? I've been a JCP shopper for over 45 years now and JCP was always my "go to" store. Your pricing was my "middle of the road" index whenever I was figuring out my expenses for a project. I did most of my shopping via the catalog and my Christmas shopping was usually completed by September via the catalog. I don't like being told that I have to shop at a certain store on a certain day if I want to get the lower or sale price. I don't happen to arrange my life that way. When I am able to get out to shop, I go. If stuff is on sale that day, great! If not, I either don't care or I'll come back another time when it is on sale. Stop horsing around with a golden standard. If your sales are down, it's because a lot of people out there are out of work (and how nice of you to have added to those numbers) and can't afford to buy anything at all right now. No need to spend so much money to change your look, your ads, your ideals. Just wait it out like everyone else is. Have hugely discounted sales to get your inventory moving out and move new stuff in. I want my old JCP back. Until then, I won't be shopping there anymore. |
| Karen from Miami | 5/18/12 |
| I used to be an enthusiastic shopper at JC Penney for decades! I bought literally thousands of dollars in furniture and clothing! The sales people in the furniture dept. practically knew me on a first name basis. "Retail's new radical" doesn't work for me (and apparently not for others). As consumers we don't have time to be educated in your "pricing strategy". The clothing and sales are not what they used to be. The ad for the Mother's Day weekend was a pandering to an extremely small group of your customers featuring the lesbian couple and "their children". JCP has decided to promote cultural views instead of focusing on your traditionally loyal customer base. No fabulous sales customer service or visually appealing stores. I sincerely tried to continue to enjoy shopping at JC Penney but I now purchase everything at two other major dept. stores instead. Perhaps Ron Johnson should go back to the drawing board to drive sales in the mean time, my mother, my daughter and I have cancelled our JCP cards. |
| Someone that cares | 5/18/12 |
I worked for JC Penny's for over 10 year and in the last year of my employment was the worst that I
have ever worked my life I work in the salon in the JC Penny's store 067 Leigh valley the salon manger was very unprofessional I was discriminate against the worst to be a manger in a place like that you have to be a people person this lady was horrible if JC Penny's is firing good people to save the company money you need to do the company a favor and get rid of Laurie Rompilla save the company money because JC Penny's can save that money that you are paying her, what a big mistake you made by hiring take it from someone that knows ever since you hired her the salon went from a upscale salon down to a low class holiday hair |
| Carter | 5/18/12 |
| I was appalled to learn that you now have gay models in the JCPenney catalogue!! I have been a faithful shopper of JCPenney for the past 38 years but I will definitely be taking my business elsewhere. And you can bet that I will be making friends, family and co-workers aware of the NEW JCPENNEY IMAGE. I will recommend to everyone I know or come into contact with to stop shoppring at JCPenney and supporting this new image. From a very, very disappointed mom and grandmother |
Gloria Promisel  | 5/19/12 |
| I was very disappointed when I was in the Boynton Beach Mall, J.C.Penney store. I have been buying Cabin Creek Slip On Shoes in every color for the past year. I was told yesterday that they have discontinued the line, and I am at a loss as to why this was done. These shoes take the place of cumbersome sneakers that are too heavy and yet this lighter version affords the same comfort without this heavy feeling. i would like to know if I can purchase them directly through mail orders, as I would like to replace some that I have, as well as get them in other colors, if available. |
| tricia | 5/20/12 |
| Ya know how closed minded are all of you people? Everyone has a right to be happy gay or straight and you all want to bash a company that is trying to treat everyone as equals. IF YOUR LIFES ARE THAT HORRIBLE THAT YOU HAVE TO LOOK FOR EVERY OFFENSIVE THING IN A CATALOG....YOU ALL SHOULD GET A HOBBY! THABK YOU! |
| Misty | 5/20/12 |
I was the Fine Jewelry manager for 4 years, but on 4/30/12 I went in to work to discover that my position had been "eliminated". I was told that my last 2 weeks would be paid out and that I would recieve a severance package as long as I signed a waiver against legal action. My boss came to me with tears in his eyes as I was packing up my belongings and said, "I'm so, so sorry". I said, "Hey... I understand. It's business and its tough. I'll be okay."
Well, last night I went back into my store to make an even exchange on a couple of tops I had recently purchased. I was treated like a CRIMINAL by people who were my "family" 2 weeeks ago. I was told through several sources that the staff had been told not to talk to me under threat of termination. ARE YOU KIDDING ME?!!? I gave this company everything I had for 4 years and put up with an unbelievable amount of harrassment... and this is how I'm treated for continuing as a loyal customer?
So, if anyone at corporate actually sees this... there are no words powerful or pained enough for me to share with you the heartbreak that those of us who carried your company share. You will very soon realize that people are more important to business than change for the sake of change. |
| K. Smith | 5/20/12 |
| Thank you Ron Johnson for recognizing me and my partner as Americans. You are this American's favorite store! |
| Donna Shopaholic | 5/3/12 |
How nice that you are trying to update the old JCPenney image but your TV ads are pityful copies of Target, but way less cool and just look like a bad copy. Your new CEO has fired thousands of employees with no notice which is really unfair. I will no longer be shopping at any Penney store or website.
The only positive is that you didn't cave to the narrow minded cretins who tried to force you to fire Ellen Degeneres, I guess you've done one thing right. |
| Sheree | 4/23/12 |
| The new and improved JCP is a joke. The store is now deserted with sparse merchandise. The thrill of shopping with discount coupons is gone. So sad to witness the demise of a once great retailer. Ron Johnson is no genius; he is simply an Ivy league narcissist gone wild. |
| r miller | 4/24/12 |
| I have been an employee of jcp for over ten years,a supervisor for 8. I have seen many changes and agree that something needed to be done about the many sales and coupons. I am not sure if the new strategy is the fix. Since the new return policy was inacted, returns are doubling. Allowing people to return anything, any time is negligent. It is nice to assume only ethical people would return defective or unwanted items, but that is not the case..They are brining back worn, outdated, stolen merchandise and getting credit for it..This does not help me maintain sales goals/productivity. Staff is reduced but yet I am still held to Customer First standards with no associates on the floor. I am told sales don't matter, but salary costs are directly effected by sales. No sales, even less associates. Stores with good Customer First scores are rarely on top for sales, so please explain why you think scores have anything to do with sales?. From the time I started until now our store has lost 6 million dollars in sales. No survey back then, just people happy with our store. Loss Prevention is another area of concern. Shoplifters are everywhere. Limited hours for lp and strict rules do not make my job easy. Between merchandise going out the door ,bogus returns and the survey it is nearly impossible to maintian the numbers I need to ensure a good appraisal. I agree the economy is a factor and many companies have restructured, but maybe jcp is cutting a little to thin and not focusing on real ways to drive and maintain profits. Many good, hard working and long term associates have been let go without even attempting to move them into new positions,leaving ones with less experience who need constant supervision and direction. I am sure there will be more changes to come . I wish that the people that work behind a desk could understand what it is really like to work on the sales floor. I think they would have a hard time following the rules they have made. |
| | 4/26/12 |
| I am very disappointed in the quality of JCPenneys women's. They look like Target, sleazy fabric, poor fit, poor style, poor everything. I go and look but leave empty handed. I have had to move up a notch to Macys and Nordstroms. Men's clothing looks pretty much the same. Why do women have to suffer? Pretty soon I will have to give up even looking at JCPenneys. What a shame. |
| Jeanette | 5/2/12 |
| I am opposed to JC Penney Corp getting into the cultural war. Check out their latest Catalogue, pages 11 & 12. I will not be shopping at the JC Penney store like I have for years and years. |
| Carrie | 5/2/12 |
| I am shocked at the latest jcp May catalog, it's a terrible shame. Featuring a lesbian lifestlye in the, what I guess is a clothing advertisement, is offensive to me and my whole family. What is jcp trying to push here? Is jcp now into pushing a gay agenda? I am totally confused after looking through this catalog. I had to throw the catalog out as I don't want this kind of influence in my home, especially around my children. |
| Brandi | 5/2/12 |
I have been a loyal JC Penny shopper for many, many years. My mother worked for JC Penny because she loved the store and said if she was going to spend so much time there she should get paid for doing so. JC Penny was my first credit card and always the first place to go for EVERYTHING I needed for household, clothing, cosmetics, gifts, etc. That was JC Penny, you know, the store with service and with customer care and character.
I cut up my card and will not set foot in any of the stores after today. The service is all but non existant due to the new CEO's cut backs. I spent 45 minutes just trying to find someone who could answer a question over an order they had lost. The line of people complaining was much longer than the line of people "trying" to check out. I overheard one lady say that an employee of 17 years was fired yesterday-the reason given-she no longer fit in with the image of JCP. Since this Apple Jerk, has taken over, he has gotten rid of all of the senior members in the stores and wasted millions on trying to rebrand JCP as the "gender friendly" store. I am so sick of stores trying to cater to gays and lesbians as if they are a wierd unusual sex instead of people. I want to be treated like a woman not anything more not anything less. Showing gay couples in your ads as a way to make me feel "special" doesn't, it makes me feel insulted by your lame attempts.
Give me real service, not lip service. Stop paying huge amounts to people like Ellen who do not need it and keep seasoned employees who do need the money and have given a good part of life to your store. You have seen my last dollar and I know for a fact that many people feel the same way I do. We are sick of the American worker being kicked around |
| Diane Hunt | 5/2/12 |
I have no use for a company that will suck up to homosexuals in order to keep everyone happy and the the money rolling in. I've been a good customer of JCP for decades, but no more. I will never shop at a Penney's store or any affiliates again.
To put a lesbian couple on page 11 of your May catalog, the month of Mother's Day for Heaven's sake is such an outrage to Almighty God and I hope He rains every evil known to mankind down upon companies and corporations who promote this hateful, filthy crime of homosexuality all in the name of monetary gain.
Diane Hunt |
| | 5/2/12 |
I am so sorry to bother you, but I feel this is something that needs to be addressed, I use to work at Sephora inside JCP at the North East Mall I was there for a year and half, I left on good terms, they were going to have to cut my hours, I even put in a two weeks notice. I left on Jan 9th.
Well I have been in JCP a few times to shop and visit with some of the friends I made while I worked there when they are not busy of course, I work in the same mall, just a different store now, so its convenient, well I went in today, hadn't even been in five minutes and the store manager pulled me aside and said she had noticed I had been in a few times and looking back at the videos I had not bought anything, and If Im not going to buy anything than don't just come to talk to the associates, I need to do that outside the store, and then watched me the whole time I was there, which was maybe 20 minutes, and also went so far as telling the associates that I know... I guess not to talk to me I couldn't hear what she said. I have bought stuff very recently, a couple of weeks ago I bought some tights for my new job, on the 17th or 18th of last month, and I bought some concealer Sephora brand and Ole Henrickson eye gel around the same time. Regardless of if I bought something or not, a lot of people just look around waisting time on their lunch break, I was a customer before I worked here. So even though I don't work there now, I am a customer and should be treated as such, I feel she was rude and what she did was not exceptable. I don't understand what her problem is, like I said earlier I left on good terms. This is ridiculous I should be able to come into the store rather I am buying something or not. Something needs to be done. If I had my receipt for the last things I bought I would be bringing them back, I am not going to shop where I am not welcome. But I am also not going to be told I can't come in there, I haven't done anything wrong. Thank you for your time.
Stacy Thompson |
| Used to be JC Penney Shopper | 5/2/12 |
| First you have Ellen being your new face for JC Penney. Really? Please stay neutral in the cultrue war. Now your male models are covered in tattoos. Really? I'll be taking my business elsewhere!!! |
| Former OUTSTANDING Sales Manager of 30 plus years | 5/3/12 |
| Can we file a class action lawsuit? It is obvious that on Monday, April 30th, the majority of us (3000 to 4000 - plus nationwide!) were laid off for being over 40, and earning a well deserved salary that did not fit with the company's 'bottom line' new vision. Isn't this illegal? Thirty plus years of DOCUMENTED excellence in job performance. You told me that my contributions were valued, needed and would be rewarded. So I worked harder and longer and gave my life to this company. It's very slick of you, JCPenney, to offer us a severance package with urgent instructions to SIGN IT QUICK. Afterall, we are now facing the possibility of not having a job anytime soon, with bills to pay, and no health insurance, so a little bit of money from you sounds so great..BUT with that signature, we give up the right to sue you, and you get us to go away as quickly and quietly as possible. We need to use this claim to file a very expensive lawsuit against JCPenney. Interesting how you've kept this quiet from the media the last few days... I'll be watching JCP stock now that the word is getting out. It's also interesting how some reports are stating that the decision to lay off middle management was based on a 3 year appraisal rating trend. No wonder the clueless store manager who gave me my severance package was stumbling over his words when I asked him 'why?' I was a top performer for many years compared to my peers, and received verbal and written confirmation of this fact as recent as last week! Here's a clue: to become 'America's Favorite Store', by being 'Fair and Square' you need to learn the definiton of integrity and ethics. Time to look for an attorney. |
| Sharon | 4/28/12 |
What has happened to this once great company? Is their a complete idiot at the helm? What is the marketing team thinking??? The catalogs hardly show the merchandise. Instead, they are pushing a LGBT lifestyle and a grunge look. No thank you!!! I will take Kohl's any day!!! Goodbye jcp. I was once a loyal customer and part-time associate in my teen years.
Look at may 2012 catalog page 10-11!!!!
Page 60-61... How stupid! Are we selling the shirt or the guys tatts?
Page 84-85.. Drinking a big mug of beer right in front of the little kid's face. Everyone looks wasted.
Pathetic!!! |
| Tammy G | 4/30/12 |
| If there was a 0 that is what I would have put. I have spent thousands of dollars at Penny's and since you have hired that new idiot CEO to screw everything up I have taken my business elsewhere along with what looks like a lot of other JC Penny shoppers. You have gotten rid of most of your customer service people and custom service stations. If I had wanted the everyday run of the mill crap I would have gone to Wal-mart to shop. Sometimes change is not for the best! |
| e | 4/30/12 |
Son Ron's drastic change did not work out. You think maybe it was the inefective way it was communicated to the public. The commercials while cute failed to get the message of Fair and Square pricing out to the public. Ron's next more...back pedal and start putting the blame of not getting the message of Fair And Square pricing out- on the store associates! How was this my fault?
It is sad to see how JCP is treating it's employees.
On 4/30 I was called to sotre manager's office today and this was told to me "as we move forward we have to make changes as we reimangine our company, we have to make difficult changes. Based on your skill set we no longer have a place for you".
No other job offer...probably I was maxed out...HUH? Ron Johnson cares for people....really...give me a break. So after 20 years of missed breaks, shortned lunches, changed day off's -at a moment notice, come in on your day off - we had a call off, we need you to run catalog desk for 1 hour & much more....
This former supervisor no longer works for JCP.
On Friday I was given my 20th anniversary gift (1 month late) and thanked by Store Manager4/27 "for all you do for JCP & store 2139". The Store Manager even shook my hand to thanked me said Congratulations 20 years is a good thing"
Then to day this....
I feel so worthless...so hurt... Very Sad. |
| K | 4/30/12 |
| I have always been a huge JC Penney fan until they made all the recent changes. I'm not sure what the CEO was thinking when he made Ellen the spokesperson. I have not seen one good change yet. The clothes are CHEAP CHEAP CHEAP. The shoe department is awful. And then I get a MAY catalog in which has nothing I would want in it, AND has one page with a woman and her "partner". I will be cutting up my credit card, and will not be shopping at JC Penney any more. It's sad, but I really feel this store will go out of business. I will be shopping at Dillard's and Belk. |
| Raymond R Conley | 4/30/12 |
May 1, 2012
J. C. Penny’s Corporation, Inc.
6501 Legacy Drive
Plano, TX 75024
Attn: Ronald Johnson
RE: Complaint/Watch Repair
Dear Mr. Johnson,
On July 30th, 2010, my wife bought me a beautiful new watch with a warranty for my 70th birthday from J.C. Penny store in San Marcos, Texas. On Friday, February 6, 2012, we took the watch back to the J.C. Penny’s store because it was under warranty and the watch stopped working. The representative at the Jewelry counter informed us that they have to have the watch shipped off to their repair department and the estimate of completion date was around March 19, 2012. So I called on March 19th to inquire about my watch and if I could come and pick it up and was told by the sales representative that the watch was not in yet and she would check tomorrow and call me back. She called me and told me the watch was sent to Ohio for repair and they have ordered the part and she will let me know will it come back. A few days later my wife stopped by to see when the part was ordered and if there was any way she could have a date the watch will be back. The sales representative said she will call Ohio again. And this time when she called my wife back she said they just ordered the part and that the watch department for repairs is the slowest department and it takes forever to get a watch back, but they had an option for me. They would do a buy back for the watch. My wife asked what did that mean? And the salesperson said they would pay us $100 but they will keep the watch. My wife told them absolutely not, but to please get the repairs done as soon as possible. Today is May 1, 2012 and up to this date I have not received the watch and was told once again they are still waiting for the part. It has been 86 days. That watch was a very expensive watch, but most of all a beautiful gift from my wife. I am a retired senior (71 years old) and I have been buying from JC Penny’s since I was a kid. I have cut up my J.C. Penny’s credit card and I will not buy a single thing in your store again, nor will my family and friends. I will only step in the store to pick up my watch when I am told it is repaired and ready for pickup. Truthfully, I think they either lost or stole the watch and they are sticking it to me. Repairs should be done in a timely matter and in no way is 86 days a timely manner. Put yourself in my shoes and then tell me you think this is right.
I know my hands are tied and I can’t do anything more, but I strongly feel you should know how I am being treated. This is unacceptable service and no customer should have to go through what I am going through and be treated in this way.
Sincerely,
Raymond R. Conley
|
| Cel Har | 4/30/12 |
| My son, a loyal, hardworking employee of many years, was let go today from his job at JCPenney. He, as well as 100's of other managers and supervisors across the nation, received their walking papers with the excuse that their position had been eliminated and their job skills no longer fit the mission of the company. I am wondering how loyalty, hard work above and beyond what is expected, top customer service, optimism, excellent people skills, intelligence, and decency as a human being no longer fit a company's mission statement and vision. Hundreds of lives and families were turned upside down today! The ripple effect, not only from those hundreds who were let go, but from their families and friends who are appalled by the greed of a company that touts itself as America's favorite store, will be felt. I for one, as well as my family, and no doubt many friends will NEVER shop at JCPenney again! Shame on you to all who were part of the decision to put profit before people...what goes around, comes around. |
| Karen | 4/30/12 |
| Went into work today and half our management had been laid off! They were the only ones with hours, now who will work. What is going on? I didnt think jcp was going to go under, but seems a no brainer now. |
| Stephanie Frangadakis | 5/1/12 |
To J C Penney Company: After reading ALL of the reviews I find this DEPLORABLE!!! On April 30th, 2012 many of my friends were eliminated after MANY years of service. Management alleges poor productivity,and not enough credit applications. This is a reason for termination? I think not!They are bringing in other associates at a lower rate of pay that they state have been eliminated, but guess what? the positions are NOT being eliminated!WOW! Is this legal??? Hmmmm. I think I will ask my attorney what the laws are pertaining to this issue. I think there is a discriminatory issue. They are firing the older employes and hiring younger ones. I can understand that corporate wants to pad their pockets. let's go back to the beginning. Mr. Cash Penney started this store with the "Golden Rule." He was also a Christian Gentleman who believed in giving, and tithing, and this is why his business has succeeded.
When I worked at JC Penney, we were a family. I enjoyed working with my peers and we were ALL team players. This reflects upon the customers. As I remember "The customer always comes first." I do not believe this is true today.
We can ALL express our thoughts and feelings about what is occurring, however, will corporate actually listen? I doubt it. Ron Johnson seems to be sabotaging what once worked. His ideas do not seem to be effective. Any psychologist would tell you that people DO NOT LIKE CHANGE! THE CUSTOMERS DO NOT FEEL AS IF THEY ARE GETTING A BARGAIN, No ads, no coupons, no door busters, and no clearance signs. I am certain there is more to come! what other surprises are there, Ron? Apparently, Ron is not thinking as Mr. Cash Penney did. Let's not re-invent the wheel! How is your customer count these days? When I have gone to the shop at the store there were no customers.
It is not the economy. People continue to spend . They are purchasing new vehicles, taking vacations, and buying clothing , but NOT at Penneys!!! I see many of your customers at Khol's, Marshall's, Ross, Target, and Wal Mart. My understanding is, that Ron once was employed by Apple. Why is he not there now? Or, at Target? If it is true Ron, that you had made Apple and Target # 1, then I suppose only time will tell. It is unfortunate that the employees are being thrown out like yesterday trash! It seems to me that you certainly do not care about your employees that have shown LOYALTY to the company for many, many years.
I have no choice but to destroy my credit card and this saddens me. I will not spend my money at a store that destroys people's lives.
Yours Truly,
Stephanie Frangadakis
|
| David Bergquist | 5/1/12 |
| Several of us were just talking about your recent May sales flyer. We saw the add with "Maggie and Wendi and 'their' children." In your attempt to redefine what love and family is, you are destroying what real love is and what a real family is. We will no longer shop at JC Penney. We will be talking about this to others. |
| laura | 5/1/12 |
| I can't believe what happend yesterday at my store...all management got fired. SHAME ON YOU RON JHONSON!!!! Many of those manager as well as associates gave their life and effort to the company they were hard workers and you just decided to fire them while you are getting paid a fortune. Before you came the store wasn't doing too good but it was doing way better than now. Last night my jcp was Empty maybe about 10 associates for the whole store no management and very little customers... your strategy isn't working...and I think it woukd be nice enough to let associates who are still with the company really know what is going on. Why use your "fair and square" quote when you are being very unfair. Find it in your heart to give a heads up to people we all need a job to provide for our families give them time to look elsewhere dont just fire them over night. Yesterday was such an emotional day for all jcp emploeeys and now everyone is scared to even go to work. Your plan is a total FAIl! |
| Pat | 5/1/12 |
| I saw the Waco, TX JC Penny store start the downward slide around Christmas, when I do most of my in-store shopping. I have always ordered from the catalog, but that went away, so I went on-line so I could get my Cabin Creek pants and shirts, but now that option is also gone. Two weeks ago I went into the store to find Cabin Creek pants(shirts were never in the store - only in catalog), only to be told by a rude clerk that Cabin Creek was no longer being carried. I think the clerk was rude because she was worried about her job - there were hardly any customers in the store at a time when normally it would be very busy. I looked around, but didn't see anything that wasn't such poor quality that I wouldn't have it even if it was free! Sears went downhill, and I stopped buying there because Penny's carried such a good quality and choice of merchandise, with friendly clerks. Oh, for those days again!! I will not waste my time or money in JC Penny again, and will advise my family and friends to not give me gift cards from JC Penny. I am looking for a store with the Cabin Creek quality of clothing, and when I find it, I will pass the word to all I know. |
| James Cash Penney is Rolling Over in his Grave | 5/1/12 |
DO NOT WORK FOR PENNEYS-I am looking for another job for my husband-they do not deserve him. He has had one particular day off during the week when he has custody of his child(from a former marriage) and they will not do it with these new changes and he may lose the visitation if he does not spend time with his child. With the new "structure" that came out today, they say they have to change his day and can do nothing about it. Bulls*$t, they just don't want to try. Well I will do something about it. I will find a company that deserves my husband and my family's business. They are not a "family" store anymore. Here is a clue Mr. Ron Johnson, the long haul is customer satisfaction. The customers are never going to be satisfied if the employees are not. You will have high turnover rates, and low satisfaction scores and you "advertised" it-that we can return anything -anytime. So in writing this I realize that you have taken advantage of my husband and now I will encourage others to take advantage of Penney's. I am right now going to print out the return anything anytime and start handing them out, in fact all of the hard working folks that you screwed should do the same. Certainly I will also encourage to not buy anything but what you will return later. There are two motivating factors in this world love and hate. You have made so many lives miserable in your quest to pull the numbers "up" that you think you are so far on the top. Then there is only one way for you to go and that is down. What you have coming back to you is all of the pain you have caused all of these people, no trinkets, no smudge sticks, no crosses, no anything can protect you from the wheel of Karma-really now that I think about it-I should be wishing you luck!-
All the best
|
| kelly cherry hill jcp | 5/1/12 |
| One thing I hate about jcp is the hours we are given!they are unfair and they treat us bad I have been at this store half my adult life and plan to retired im just a big loser |
| Upset shopper | 5/2/12 |
| In the past, I had been a steady shopper at J C Penny's. I USED to get almost all of my clothes through you, all of my window coverings, bedding sets, blankets, and sheets, all of our towels came from you, as well as almost all of my children's and my husbands clothes. Now I am a Grandma with MANY grandchildren to buy for. But, I can no longer shop at your store nor do I want to receive your catalogs. You have now choosen to do an "in-your-face" support of the homosexual lifestyle. Not only have you choose to use Ellen Degenerous as your spokesperson, now I receive in the mail, a catgalog from your firm, that on page 11 talks about "Wendi and her partner Maggie" and shows them both with wedding bands on. And what does this information have to do with manking me WANT to shop at Penny's? Nothing, it makes me NOT want to shop there. If you should ever choose to change and return to your roots and to become neutral in the cultural war, I would happily return to your store and online shopping. But until I hear that you have, I will NEVER again enter your store, I will NOT shop on your web site, and I do NOT want ANY more of your catalogs to be mailed to my home! I will be calling to cancel our J C Penny's credit card today as well! And, I will be sure to tell everyone I know about this, including our son's family since they just bought a new home and will need to stock their new home. |
| leese | 4/22/12 |
| I used to love to shop there at least 1-2 times a week, since you have changed I have been in there once and will NOT go back to shop. I even closed my credit account. I used to buy all my home stuff, girls clothes and just about all of my clothes there. I could really get some good sales and awesome stuff (especially when it was clearance or on sale and I had a coupon). I can get better deals at Kohls, and T.J. Maxx now. I don't give a rats butt on how you advertise it's all about my budget and how much I can save in today's time! You lost lots of customers maybe one day your new CEO will see that before you have to file bankruptcy and close stores! |
| former employee | 4/15/12 |
| This is my complaint these people come up with some random program deciding that they want to get rid of all of thes people that have been with the company for years a package the people that have showed up showed the company loyalty and servered these customers on a day to day basis but what kills me is they say we will pay you to leave this company and its been well over 2 and a half months and no money for Any of them jc Penney you should be ashamed.... |
| Ellie | 4/16/12 |
I have been an employee of J.C. Penney for the past five, almost six, years. Ever since Ron Johnson took over, what used to be a nice place to work and shop has turned into a personal hell. I am a full time student and have been blessed enough to work part time and get an average of 20-25 hours a week. Now with the new changes, we dont meet our sales goals, credit is down, sunday thru thursday have almost no customers at all. My hours have been cut to five a week. I commute to college and this barely fills my gas tank! They are removing registers throughout the store, leaving maybe 3 on the second floor and 5 on the first floor. We used to pride ourselves on getting the customer in and out of the store quickly and efficiently. Now, employees are rarely around because they dont have the hours to give, there are few registers, and different fashion lines are getting discontinued left and right. Customers are supremely unhappy and the associates that work there arent happy either. Also, they are thinking of changing the name to simply, JCP! No longer is James Cash Penney involved in this business. It was his idea, and Ron Johnson is destroying it.
The company is going downhill fast, and it seems that there is no way to stop it.
A rumor in the company is that they will soon have self checkouts. HOW DO WE STOP SHOPLIFTERS THEN!? JCP might as well just open their doors and tell people their merchandise is free. Seems like thats where they are going anyways. Now I'm off to fill out more job applications because I dont have any hours here. |
| Joan | 4/16/12 |
Oh Wow!! You put a store close to my home - I was ecstatic! The bargains were much better than Kohls & you didn't even have to use a credit card. Each week you had coupons to save money and all women like to save money. You felt like you had accomplished something big and had a lot of merchandise to prove it.
Now - I only get an expensive looking catalog with nothing worth looking at in it. I go in the store - nothing on sale, just some scattered clearances. It looks like a Target clothes store (and I don't care for Target's clothes).
so needless to say the thrill is gone - When I go over there, I can tell I'm not the only one who thinks so. The parking lot used to be full most of the time - now you can go in and not see anyone.
The old saying - "If it ain't broke - don't fix it" comes to mind.
Please get rid of whoever is steering you in the wrong direction. Everyone loves a bargain & the bargains left your store :( |
| Ruth JCP BLA/IMA NO LONGER | 4/16/12 |
| I have read all prior comments. It's now my turn. I have been retired now for 7 years. I have worked in Credit / Catalog, Back Office (ALL) functions, BLA / IMA. Because of cutbacks I lost 4 postions. What I am hearing is nothing new. JCP used to be a great place to work. You felt like family. Everyone looked after each other. I worked at a 5 million dollar store up to a 52 million dollar store when I left. My chrystal ball back in 06 told me the next group would be pricing....Dept mgrs would be combined, and I also said if you worked in a metro area 1 store manager would have multiple stores. I felt this because, being in my position, heard and could see what was coming. So far I have been 100% right. Mr Penney would not appreciate the way his store is being run. Everything taken from the associate. All JCP wants are part timers to fill a space. These people could care less about the company. Just wanting enough money for the weekend. They do not know the merchandise, customer service is not there period. I don't care if anyone knows who I am. I gave 30 years to the company, and have earned my say. |
| Sunday | 4/16/12 |
| I have ordered a whole entire bed set from you guys and it has been delivered to my home and for one the bed was broken and not only that but it was also put together wrong not to mention that the only thing that wasnt discontined was the bed they brought the mirror to the dresser but the dresser was discontinued i paid cash for the whole set up front. When they came to get the bed and the mirror i had to take a day off of work and they didnt even show up i was told that, that was the day that i was suppose to call to get it picked up it made no sience thats why i called them in the first place was to come get there stuff. So i ended up having to take another day off work so that they could come and pick up the furniture. I was convienced to order a different set so i did so. I then was told that i would get everything in about two weeks oh yeah and not to mention i had already gotten ride of my daughters bed so she has been sleeping on the floor for almost three months. they sent the chair to the wrong place, brought the wrong bed all together this has been a night mare. my daughter just wants her bed that i paid for three months ago.. NOT HAPPY AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Ron | 4/17/12 |
| If I were the CEO I would fire the advertising company doing the print and TV ads. We have an auctioneer lowering prices - but no merchandise for sale. A kid pinning a tail on a donkey - but no merchandise. I hula hoop kid with an old dude sleeping and a cat on a fence but no merchandise. People want to see WHAT fair pricing is - this coat used to be $50, now it's $25. These shoes were $75 now they're $45. Like Jerry McQuire, "Show me the merchandise!" Plus I feel sorry sorry for the employees. Many were forced into early retirement under a threat of being fired so in January there was a purge. Those who didn't give in found their job title was eliminated in the reorganization and there was not a comparable job open so they were let go. So sad to see an outsider trash the place. |
| D. Thompson | 4/17/12 |
| Please put the Cabin Creek pants back in your stores. I have seen where many people want them back. They were great selling pants. I agree with a lot of the reviews I have read. Your clothing is not as nice as it was last year. Please listen to your customers and go back to the way things were before you loose more customers and business. |
| Mitchell | 4/14/12 |
| My husband worked for JCP for 36 years missing one day of work for illness. He was a faithful, loyal, ethical, moral, and trusted emloyee. His position was eliminated without even knowing who he was. He was just a box on list of jobs that needed to be eliminated. Of course he was not the only one. Mr Penney would be disgusted with what has become of his stores. JCP has made a 180 of what his vision was. They have made so many changes "overnight" the customer is very confused. It is hard to know what is everyday, monthly, and best price. My family have been loyal customers for over 40 years. Not anymore. Macy's, here I come!! I can go to Kohl's or Target for better merchandise than JCP. Of course, I'm a little bitter because of the way they have treated their employees since Jan. 2012. Shameful!!!!!!!! |
| Brenda | 4/15/12 |
| I've shopped at JC Penney for 42 years, but no more. I could always find what I needed for my family at JC Penney. I appreciated the way JC Penney's always had a good sale. We need them these days. But because the decision you have made to keep Ellen Degeneres as your spokes person as well as the tv ad she did with JC Penney, depicting the Roman Era right before Easter, I will no longer shop your store. I hate this, because I have always depended on you. It breaks my heart. I love Ellen, because God tells us to love all people. It's her business what she wants to do with her private life, but she and JC Penney is now trying to influence the public with her lifestyle at a once family oriented store like JC Penney. I will be cutting up my credit card and returning it to JC Penney. Again, I hate this. I need JC Penney. But I also need to do what is right in the eyes of God. My prayers are with you and our nation. |
| Nancy | 4/11/12 |
| JC Penney - you have totally screwed what was ONCE a beautiful store to shop in. I could walk in there and purchase just about everything I needed and I had a credit card balance to prove it. I LOVED the catalogs. I have a muscle disease and ordered more than you can imagine from those catalogs, but now they are gone too. The junk you show on the Internet can't even be seen properly and the sizing is very limited. The final blow was discontinuing CABIN CREEK. Had I wanted to shop at WalMart, I would have gone there - now your stores aren't much better, if at all. Get your act together before you lose all your customers. |
| classic look | 4/11/12 |
| i'm having a difficult time adjusting to all of your changes. i applaude your not caving in to the million moms with the ellen question -- how 20th century of them to complain about this. i love her ads. yet, i'm so disappointed to not see the cabin creek products for women. i see your need to update things, but the print ads are a great waste of paper. bring back the cabin creek classic look. |
| Scottie in ky | 4/6/12 |
Hello I sure would hope some of the jcp executives read these comments. My wife started her career at 20 with jcpenney as a hair stylist and has been with the company for 18 years. Along with her I have seen a lot of changes in the company some good some bad. I am a elected official and have lots of employees and they are all the backbone to me guiding my business in a positive direction. I recently found out that the new corporate has punished all employees doing the management with there yearly bonus for doing good work forthw customer. Instead they should have evaluated how each employee was performing for the company and adjust there bonus accordingly instead of running the good employees to competitors. The Clarksville tn store makes per capita profit among all stores above and beyond yet they are punished. Sad to see happen. There are smarter ways to cut cost and make a
Difference. I hope the CEO will see this and care to pay attention before it is too late and the good managers have to leave to go to work for competition. That's all I have to comment on folks. Have a great day.
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| Sharon | 4/7/12 |
| I have shopped in my local JC Penny for 38 years. Not any longer!!! It looks like a low end department store now, and the quality of the clothing, well, Walmart may just surpass you before long. Why would you discontinue the Cabin Creek Line? I asked a store associate about it and I was told JC Penny doesn't carry that line anymore because the "company went out of business". There are alot of older ladies, who believe it or not, do not want to dress like their grandaughters. I am saddened and see no future for this store now. What a mess!!!!! Take a lesson from "Coke"...don't change a good thing, it will only back fire in the end!!! |
| | 4/4/12 |
I worked for JC Penny from 11-2011 to 2-2012 when I was let go during a reduction in workforce. In the time I worked at JC Penney I never called in sick and spent way more than I earned.
I have yet to be paid for my last day of work which was 2-25-2012. I guess thay needed my pay to give to Ronald Johnson to help pay the 53 million thay paid him for his services at the end of 2011. |
| ELIZABETH L MAUTTE' | 4/4/12 |
| I shop all the time at JC Penney's and love the store. I have two stores near us but the one I shopped today was in Crystal River, Florida and I was shocked to find that they don't have a handicapped entrance or an automatic door. Most of the time it's not a problem except for today when I brought my 95 yr old dad who has to use a transport chair for long distance walking. Here was the problem...no way to get into the store through the double doors. There was no one around in the store to help hold the doors to get his chair through. We managed on our own, but it was difficult (a few scuffs and scraps), getting out the same problem. One person in a wheel chair never would have been able to gain entry on their own. I hope that something could be done to correct this problem. |
| Rebecca Hester | 4/5/12 |
| I have been a faithful consumer of JCPenny products for years. After seeing all the changes that have been made, I will be rethinking shopping at my local JCPenny in Lewisville, Texas. Instead of raising the bar, your new CEO has lowered it. The employees now dress like they work at a five and dime, the current selection of clothing is not good, clothing racks are always a mess, there are fewer registers and employees to help customers, the bottom line pricing is a terrible concept and the overall feel of the store is cross between Wal-mart and Target. The leadership of JCPennys has fallen short in its execution of the make-over of the store. You should have been aiming for a look more like that of Macy's and Dillard's instead of a slightly higher quality Wal-mart. Sadly, I think you are going to end up in the same boat as Sears. Sears purchased K-mart and rather than make K-mart better- Sears turned into K-mart. |
| Joules | 4/3/12 |
I'm a relatively new JCP customer, who first began loyaly shopping the store for the fashion brands, I Heart Ronson, and then MNG by Mango, prior to the big changes. I love the polite and friendly JCP culture, and the wonderful, great value fashion items that are available. I'm becoming concerned however, with the way things are trending, and I would hate to see this iconic US retailer fail. Please, get a grip, before it is too late, I beg of you.
The comments I'm reading here ring true, for the most part. I realize that some rebranding efforts were required, but things are spinning out of control. I miss the survey coupons, and following the sales. That was part of the game for landing a bargain, and yet, I also paid full price, many times as well, make no mistake. The advertising campaign. was okay, but it seems to have been at the expense of my budget.
I'm not entirely sure what to advise, but for heaven's sake, listen to your customers and employees, and don't make any more rash moves. |
| C O W | 4/1/12 |
I am dismayed to find out JCP is downsizing their inventory in the store, hoping the customers will buy the needed color/size on-line. This is not an electronics store! The majority of people want to be able try things on first! Who wants to chance their last minute purchase of say: a Mother of the Bride Dress, to a catalog order, only to find it doesn't fit??!!
JCP has to keep in mind that in this day of getting our clothing from all over the globe, a size 10 from India will probably not be the same size 10 coming from China.
I work at a Penney's, and more customers have left the store empty-handed when not finding what they wanted, than chance an order on-line.
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| | 4/1/12 |
| I work at jc penneys for 2 years now, our sales are way down its like a ghost town there,our stock rooms are packed you can see were not selling, our hrs have been cut and some associates let go,i love my job, there but i have bills to pay also and i do need to eat, all their money and ours seems to go to advertising and stupid commercials, people dont like changes!!!!! |
| Phyllis | 3/30/12 |
I live in Fairfax Virginia, and think that what you are doing is innovative. While many of the comments center around personal prejudices, I want to focus on the buyers and the cloths. The stores in our areas are difinately not as discribed by some of those people commenting. I still like your clearance sections and think that sometimes business have to try differnt things or end up like Borders. I have been in JC penny stores from Hawaii to Puerto Rico in my travels and alwasy found them welcoming.
What I notice in some of the comments people are too focused on the gay aspect of the comercials.Whether somone acts effimanate or not has nothing to do with the merchandise in the Store. I shop in Nordstroms and Bloomingdales all of the time and if you stop and leave the store if you come across someone you may perceive as gay you may not have the fun of shopping in the store. Also, want to leave a store over something like that then you would not be able to go in many stores. No, I am not gay and have three children. Penney's was a lifesaver for clothers for my 18 year old. I love your new catalogs. the remind me o fwhat I get from Bloomies and Nordtrom. |
| ET | 3/29/12 |
| I, too, have been a loyal customer of JC Penney for many years! When first introduced the no more coupon retailing....I thought it would be fine. Boy, was I wrong! After going to three different JC Penney stores in my area, I totally thought I had walked into a huge garage sale. I found nothing but cheaper clothes throughout the store (which, I guess is fine for t-shirts for kids and cheap clothing). The displays look more like a huge garage sale with many items just laid out on tables. I could find nothing I even cared to try on....and not only quality has been changed, but quantity as well. I do believe I am done with JC Penney's unless they turn around and bring it back the way it was. Guess this is one credit card I can take out of my purse!!! Very sad....I personally think this was a major bad choice as I have talked to many others who feel the same way! I say quit paying Ellen so much money to advertise for you and quit sending out the colorful brochures filled with colorful clothing and bring back the old JCP. Thanks for letting me vent |
| Jenny | 3/28/12 |
Will the REAL JCPENNYS ever return???? It seems Bankruptcy will be next??? There's hardly anyone in the stores since the changes???
I found a solution ,for my Family, It's good ,but kind of sad. I shop now ,At the Salvation Army Stores. I can usually find the products I used to buy at Pennys. I really miss Pennys. The store personnel were so nice, almost like family.
I can't believe Pennys would discontinue the quality, & style for the junk they have on the women's clothes Racks; But then ,I've seen this junk on the sale racks, a few weeks or months later. Why would you discontinue the Cabin Creek Line of Clothes.Everyone is asking????
I come in contact with HUndreds of People a Week, As A Visiting Nurse, A Member of a Large Church, & A Member of Three Computer Clubs. And This a very Common Subject ; Is Penny on the way OUT.....? I still check in on Pennys,Many of Us Do, but find nothing worth buying.....
I agree with the other Loyal JCPennys Customers below ; I have bought Products in most every Department several times a month, at JCPennys since 1953 . The last 50+ years, I shopped at the three JCPennys in Macomb & Oakland countys, Michigan. Our children ,& Grandchildren, ages 20s thru 50s were used to shopping there with me & so they continued to shop at Pennys; That is, MUST we give up Pennys after not finding anything decent,(to buy) since the recent changes.
JLHudsons used to be good , But Macys, & Marshall Fields was too expensive, & carried items meant for maybe NEW Yorker Style, not Michigananders. But Hudsons didn't seem to notice that JCPennys provided us average College Educated hardworking Shoppers, with decent incomes, Excellent Customer service, great quality & good styles.Hope, For the sake of the Excellent sales staff, that Our Pennys will come back!!!! Jenny
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| Mary | 3/26/12 |
My grandmother and mother shopped JCP for year, all my school clothes came from JCP. When I married I still shopped JCP and yes that's where I took all my children for their school clothes and I alway order most of my christmas gifts for JCP.
But now I stand looking around and asking myself "WHERE DID JCP'S GO" Your clothes are cheap, and in very bad taste. I too Had a JCP's credit card, but I find there is nothing I want to buy in the store or on line. I loved you Cabin Creek button down shirts, but now you have stopped making they, why????? You are turning your back on the people who has been with you the longest, just like Sears and look what happen to them......GOOD BY JC PENNEY'S I AM DONE............. |
| Mary Long | 3/27/12 |
I received an email from you stating:
We have responded to the message you recently submitted on the jcpenney
rewards credit card Online Message Center.
To view our response:
(1) Go to www.jcp.com/messagecenter.
(2) Log in to your account.
(3) On the Online Message Center page, select "View Messages".
Well, the URL does not work. All you will get is a page does not exist error.
I found the message center and responded that the URL did not work and I got a robot response that had absolutely nothing to do with what I had written.
I then sent another email through the message center. Again, I received an email with the exact same text and still a non functioning URL. I went to the message center to see what they had written and wouldn't you know it - another canned response that said absolutely nothing.
Customer Service Wrote:
Thank you for your recent inquiry regarding your jcpenney rewards credit card account, and the opportunity to be of service to you.
We appreciate the time and effort you've taken to provide your comments and suggestions. We are constantly striving to improve our Online Credit Center, and will take your feedback into consideration.
Our goal is to deliver high quality service to all of our cardholders. Once again, we would like to thank you for your comments and apologize for any inconvenience you may have experienced.
We appreciate you as a valued cardmember and hope you will continue to enjoy shopping in jcpenney stores and at jcp.com. If you have any questions or if we may be of further assistance, please contact us via the Online Message Center or at the toll-free number below.
Sincerely,
B.Schmidt
jcpenney credit services customer service
1-800-542-0800
I find it very interesting that your canned responses don't even properly format your own name (I do believe there are capital letters involved)!
I find providing "valued customers" with a URL that does not exist to be horrible customer service. |
| Rose Bauldwin | 3/24/12 |
| I worked at one of your stores and I have been a loyal customer and a loyal card holding customer an advocate for several years, now that you have what is supposed to be a Happy Returns policy with no restrictions, this is a joke. Your returns are not consistant, your policy does not state what form of payment you will give yet you have stores addopting their own interpetation as to what is to take place. This is not Happy Returns. It says any item, any time, anywhere it's that simple. Well it's not that simple if you are a associate with JCP if you bring something back without a reciept then they are going to assume that a associate discount was taken what's fair and square about that. There is nothing that states that I have to use a discount to make a purchase.Good Luck Swimming at the bottom of the barrel of retailers as for me and my colleagues we will be taken our bussiness to other retailers that treat their customers fair and square. |
| Joanne | 3/24/12 |
| I am baffled by your company's choice to discontinue the Cabin Creek line of clothing. I have shopped at Jc Penney for at least 35 years. I have had a Jc Penney credit card for at least 30 years. I can no longer find clothes suitable for my age and size in your store or online. Everything appears to be geared toward the young person. My favorite item from your catalog was the Cabin Creek Oxford shirts, long and short sleeve. I guess I will have to find somewhere else to shop. It saddens me. |
| Betty | 3/21/12 |
JC Penney has always been one of my favorite places to shop. The changes you have made do not reflect the fine traditions and quality that JC Penney has always offered. No, you will not miss me as a customer, but you will miss many customers like me. I have seen it in our local store - very few customers - it has always been
the opposite before the change. I am saddened by this change, and I think change can be good. But in this case, JC Penney, your CEO is WRONG! I see bankruptcy in the future for this beloved store if someone does not step in and return this chain of stores back to the standards that consumers want. |
| Carolyn | 3/22/12 |
| Very sad for the people in Baraboo Wisconsin after being loyal customers to JCPenney since 1929, that corporate decided to close the store! Corporate, over the years had slowly taken the products of interest away from our rural store and it became strictly a clothing store and I watched as you slowly sent us seconds and the products that the larger stores didn't want or weren't big sellers. By Christmas season of 2011, we didn't even carry hankerchiefs for the older folks!You have to have a decent product to sell it! Once the catalog's were discontinued, you deleted the older generation (50-80) that ordered regularly and came in the store and bought additional items for others. I don't know what your target market is now, but I for one as a former employee of JCP probably won't go out of my way to drive an hour away and shop there! I also have been hearing many comments about your new flyers...they are not a draw and remind people of the See Spot Run...Run,Run,Run mentality! No coupons, no decent flyers..NO DRAW! |
| Jeanine Thibodeau | 3/22/12 |
| I totally agree with Barbara (3/9/12). I am also writing to state that I have shopped at JC Penney for over 35 years (and have the gold card to show for it). However, if JC Penny is of the mindset that they will bow to pressures of the far left and take away their advertising based upon the decision of that entity, I guess JC Penney no longer needs my business. I don't even listen to Rush Limbaugh but I defend the right for people to have free speech. My husband is a vet who fought for the right to free speech and I WILL NOT give my business to anyone who believes that only certain people are entitled to have their opinions expressed. Consider me a former JC customer (which is too bad because I really like your stores). |
| JC Penny in the hair Salon | 3/23/12 |
| I went in with my bangs cut and asked if they could layer my hair and break up the bangs to a layer cut. I had long hair down to the center of my back my sides to my shoulder. She stated she could not cut it that way with out taking the back up I stated one inch off the back that was all. when She was done and never touched my bangs. I came back and said this has to be fixed I had a mullet on top of my head. I got a book and showed her how I wanted the top layered she again started in the back and kept cutting never touching my bangs. At this point I took off the cape and stated WE ARE DONE HERE!!! I explained I needed my bangs layered to another hair care worker male he was very nice and did layer my bangs. The rest is so uneven and choppy I am embarrassed to leave my home. now I have a Pat Benatar hair cut. I was livid I held my peace as my daughter was with me and waited till I was home to call and to complain the manager. He called me back the next day and offered a refund that was all the help he would provide. I asked him for the license number of the hair care personal he even refused me that!!!!! I called the corporate number I got voice mail I have spent hundreds of dollars in that salon getting highlights color cuts for me and who ever came with me when I did we both did our hair. Its more fun to include a beauty day with a loved one. I am in NO WAY SATISFIED with the JC PENNY STORE and you just lost a good customer by the way that was the Hair center in POPLAR BLUFF MISSOURI, DON'T GO PEOPLE stay away from SHELLY OMG I have no hair left to fix. Oh I have a wedding next month to go to thanks anyone got a wig at the very least they could offer an extensions discount or a wig. |
| Barbara | 3/9/12 |
I land squarley on the side of "choice." That means freedom of choice regarding political, religious and any other view point. I do not agree with the government forcing me to subscribe to, or pay for, particular viewpoints whether I agree with them or not. I'm doubly against being manipulated and lied to by trumped-up political shows like the Fluke debacle. I do not listen to talk radio, nor do I watch television, but I wonder if you advertise on the station that carries Bill Maher, who called a conservative woman a c**t? I have cancelled my card because you are against choice. People are entitled to their opinions even if I, or you, disagree. This is not communist China (yet), and we are still allowed to think for ourselves.
Apparently, you want customers who only subscribe to the viewpoint that I as a taxpayer am responsible for the recreational sex of college students and others. Birth control is available at Walmart for the price of a couple of latte at Starbucks per month - under $10.00, or you can buy Trojans, or you can choose to excercise some self control, or use the Bill Clinton methods, but in any case, I'm not paying for your sexual indulgences. What next, will we have to pay for vibrators for those without sexual partners?
About the namecalling, grow up, get a thicker skin (we learned that in 4th grade), and quite the double standards. Liberals are the worst offenders in the name calling category. Truth = hate speech. |
| Deidre Saunders | 3/12/12 |
| I wanted to start this conversation out letting you know that even though I am just a shopper at your store and not a part of management or cooperate ,I can see a huge mistake on the horizon . What drew me in to your stores was 1. Sales 2 .Coupons 3. Door busters Etc. Well I took a chance and I went to your store with the new ways you are operating and may I say wow just by walking through the store @deerbrook mall ,Humble ,tx there was hardly anyone in your store no one was hardly shopping in there and the ambience was drab . I bet if you were to look at your revenue as of right now versus last year at this time even ,that you would already see the difference and that the store is failing miserably . I'm just a shopper who happens to know how it works and what drawls people like myself in to a store thank you for your time . |
| Barry | 3/14/12 |
| J.C. Penny's should realize that when it gives into the PC, left wing, Media Matters police and drop their advertising with Rush Limbaugh they are insulting the many shoppers that listen to the show. Alone with your horrible Ellen DeGeneres commercials there is no reason to shop at your store again. |
| | 3/14/12 |
wow...most of these comments are ugly and make me ashamed to be related by blood to any of you.
i work at JCPenney. im a young employee, i am straight, this was my first job. JCPenney's new CEO is really trying. i think having ellen as the celebrity spokesman is fantastic. GO GAYS! they're nicer people than you people who judge others based on the things that make them happy. show some compassion for your neighbors. respect. this is the world we're living in.
i know first hand that the hours have been cut drastically, but hours pick up during the best price time- since there is so much reticketing for us to you. making items quite cheap for the customer. i dont quite agree with not having the coupons anymore- but it makes it so much easier for the associates. now customers get the lowest price itll be before it goes on best price. when i ticket things- i can see that we're saving you money. just last night there was an emergency ticketing call and we changed the price of some window appliances and drapes from $75 to $35. without it being on best price.
you couldnt appreciate the effort and master mind behind this all, because you're all afraid of change. the CEO has BIG plans...they're impressive. but i've been told im not supposed to tell people what the changes will be. but it will be big. the shopping experience will change and i think will definetly be geared more toward a younger generation (50 and younger) because of the new changes. they arent so much geared older just because JCP knows that the buyers are younger and they younger they hook 'em, the longer they'll be loyal. ellen be the spokesman is a bold move. people who live in communities that dont accept gays, are the people who are afraid. so lay off it, she is who she is and i support her. JCPenney supports everyone. and i do too. |
| Regg Regginald Fairfield | 3/8/12 |
| This company is awful. I bought an engagement ring for my fiance a year and half ago, and the ring has had 2 diamonds fall out of it already. We returned the ring the 2nd time to be fixed, and waited 7 weeks for the ring to come in. They definately lost our ring because I kept hearing for weeks that the ring was coming, but then all of a sudden it was shipped to a different jeweler. For the love of god the diamond was a little speck on the band. After 5 weeks the manager told us we could return the ring or order a new one. I thought great we can get a new ring thats a litle more expensive. So, I ordered the new one last friday, and the associate told me that it would be this friday. However, of course online it says the ring is going to shipped on the 12th. This is total BS, it has been a total of 8 weeks my fiance has had to endure this crap with no ring. Our 7th anniversary, Valentines Day are just a couple of occassions she has missed it. This is supposed to be a great time for us and instead JC Penny is making this a nightmare. If I were you I would never get a ring at this company and its better spending a little more and not having to deal with company. |
| employee | 3/7/12 |
| I work at a jcpenny in asheville nc. and most of the employees have been fired. this change is terrible. Im a great employee but my hours have been cut back so bad that im not working for the next 2 weeks! i have bills and college tuition to pay. i think the jcp change is not the best thing thats happened. And customers have complained to me about the changes and also ive been told that they no longer like the store, coupons are what brought the customers and the excitment of shopping was waking up and getting the best deals at 5am. Im sad that I will probably quit because of the change and lack of hours, im a great employee, the stores loss. |
| JoAnna Lee | 3/5/12 |
We went shoe shopping yesterday at FRED MEYERS for
the first time as we have ALWAYS got our shoes from
JC Penny. I recently learned that your store has
decided to fly gay pride in the face of all your
customers. I Will NEVER SHOP JC PENNY AGAIN!
I truly hope you will come to senses and
ask your customers to forgive you for imposes your
morals or lack of it on you former customers. Enjoy
all she can do for your profitability.
GOOD BYE
|
| Louie B | 3/5/12 |
| Sorry I wont be shopping at JCP anymore either. Love the merchandise and best pricing, but our hours have been reduced so much, not even our 25% employee discount can make shopping affordable. Pretty sad when your own employees cant afford to shop |
| Glenda | 3/2/12 |
| I was at your JC Penney store at the Legends today. I inquired about a catalog and they told me they no longer had catalogs. I should go online to shop. I also was very disappointed to learn that you are no longer going to be carrying Cabin Creek Oxford Shirts for women. This was the best blouse I have ever found. You could wear them with everything. I have several of them. They wash very well and have worn very well. Please do not discontinue these shirts. If you decide to discontinue this line, does anyone know where they sell similar products? |
| Michelle Wallace | 3/3/12 |
| 03 March 2012. Today I was in your store located in Spanish Fort, AL, and a man, I think he was a man, was acting and displaying mannerisms that I considered very unprofessional. I later found out that this person was the store manager. Imagine how shocked I was that a man would blatantly act and over exaggerate female mannerisms while working at a company as large as yours. I also observed one of your female employees that looked like she was drunk and when she passed me she was reeking of alcohol. If these are the types of people you have representing your company, then you can count me out as a customer. |
| noel spaid | 3/4/12 |
| It is not courageous to hire Ellen to represent your store to prove your "tolerance". Prove it by donating to charitable causes and even the gay lobby. But using her as a symbol of what Penny's represents, is more in-your-face-homosexuality, not family values. Some of us very tolerant, non-hating people are tired of being forced to change all of our American values under the name of tolerance. A family is still non-homosexual and those that have to change the very definition of words to have "acceptance", have not even accepted themselves. If homosexuals are fine with who they are, they will not want to change all of us under the acceptance flag. I accept them just fine, not in the back seat of the bus, but refuse to allocate the institutions of marriage and family to homosexuals because all of civilized history has not done do. It is not time. I want plain old values and words to mean what they say. Do people assigned in life to a wheelchair force us to say they are not handicapped? Do they force only one story buildings on us because two are harder for them? We accommodate them, not change our lives for them. You will find my cut-up Penny's card in your mail. Done- Penny's does not represent our values, but caters to the cause de jour, to the detriment of America. Gallant Decision - it was a cowardly ploy to attract ubra-liberals and get free ubra-liberal press publicity. I want my country back, |
| Diane Powers | 2/28/12 |
| First, way to go to Ellen. Love that lady. Heart of gold. Now, to JC Penney itself. My friend closed her account over 15 years ago and thought it would be off her credit report. Nope, still on it. When she called to have it removed they said it was still open. She asked to have it removed off her report and they refused saying they don't do that. Funny that other stores can do it. And, they were rude about it. She uses her AMEX card when shopping there. Oh, Penneys did admit no activity has been on the card "in many years". Hello people. |
| Sandy | 2/28/12 |
I am sorry to see you have discontinued your catalogs, just another example of the
Internet being a demise to our country. So many things we are now directed "To go on line," to find information. It is descrimation against those who are not as blessed as so many of us to afford computers and especially the elderly, who can either not afford one or do not have the understanding of clicking through numerous screens to get where you want to go.
I just logged on to look at Bedspreads and Comforters, could not get a full view of what they look like and have to go somewhere else to look for matching drapes.
The catolog did in all on one page.
JCP is about the only place to shop, if you want bedspreads and drapes to match now a days.
I think changing "The Way You Were," could be the demise of a store I have shopped at for over 45 years. I hope not.
Good Luck. |
| Faye | 2/29/12 |
I would like to express how disappointed I am that you would choose Ellen Degeneres as a spokesperson for Penney's.
I have always shopped at your stores thinking of them as family oriented. However, since you have changed your values then so will I. I will not shop at JC Penney anymore. I am sure you could care less, but at least I have expressed my view.
|
| mary m. | 2/26/12 |
| I was shocked when I walked into a JCP store. I'm like, "What the hell!" The quality of the clothing definitely went down. And the amount of products was much less than before. You're sacrificing your quality. Every mannequin I looked at had the most horrible piece of clothing on them. There was not one thing that was nice. Almost like you've become a Target which has "crap" for clothing. I think you should go back to having a catalog. Mayabe don't advertise as much but definitely up your quality. I thought you were going to have the same stuff but a little cheaper. Boy was I wrong! I liked looking for coupons & sales. So do a lot of other people. Don't need coupons anymore because I'm not shopping at JCP anymore. |
| | 2/27/12 |
| J.C Penney has fallen in the depths of hell in the hands of the devil! This so called new C.E.O. Has put thousands on the street. There will be NO more full time employees. In fact this greedy man has taken employees of many yrs, some have more than 20 yrs into this company and put them down to 15 to 25 hrs per week! how does he expect them to pay their rent or feed their children? not to mention he gave them only a weeks notice, after all the hard work they did to get their stores set JUST the way he wanted. some lost their retirement while others are losing their homes! Is this how he plans to make penneys "Americas favorite store?" and why would Ellen even want to be a part of such a thing? She stands up for gay, animal rights and so on! does this mean we as longtime employees are beneath even animals? Thanks Ellen for standing behind the ones who stood behind you! |
| Vickie David | 2/23/12 |
I went to JC Penny in Santa Rosa Ca to redeem a gift certificate that was purchased for me over the Holidays. I have the receipt and asked for a refund. The store clerk informed me she was not able to make the refund and promptly called her store manager, who, according to her, said the refund could not be made. I have an unused gift certificate and the receipt and NO REFUND what is wrong with this picture and how would you resommend I resolve this issue? I want my husbands money back, as he is the one that purchased the gift certificate for me.
The bad part is I used to work at JCP in the 80's and have recommended those around me to utilize this store, now I'm not happy with the results I'm receiving and at this point my holiday shopping will have to happen else where unless resolution can be reached. Thank you. |
| Nancy | 2/22/12 |
| For those so-called Christians who claim that JCP should fire Ellen, since when did Jesus treat people so hatefully and who are YOU to judge anyone. I thought that was for God to do, not you. It is a shame that there is this segment of Christians who is starting to make our religion look like the "Taliban" of America, insisting that the whole country subscribe to this fundamentalist ideology. JCP and Ellen are not all about you and your values, they represent a diverse culture, which we were once proud to be a part of and were willing to accept as a melting pot. This disgraceful judging of others and insistance that everyone agree with you is disgusting and unamerican. Thank you to JCP for sticking to your values of inclusiveness. Ellen is a good person and does more "Christian" things that anyone of these haters on here. Take your business elsewhere if you like, we will continue buying at JCP...I am sure the small percentage of you haters will not be missed! |
| Lemontime | 2/22/12 |
| How pathetic and sad to see individuals who call themselves Christians continue to blast JCPenney for hiring Ellen DeGeneres as their spokesperson. If you don't like it, don't shop there. I happen to love the new look, logo, and advertising. JCP needed to reinvent its image to stay alive. I used to shop there over 30years ago when I was a kid/teenager. The store has truly evolved with their full service salons, Sephora and the increased variety of merchandise. I went to purchase a $20 item from Sephora and ended up spending $550.00! So for all of you that will be shopping elsewhere, lucky for me and people like myself becuase we will absolutely make up for your lack of purchases! I AM A JCP shopper who is an independent career minded woman in upper level management who is married and ALWAYS looks for a good deal for my family and myself. To me, JCP offers that. Ellen is not trying to "speak" for all Americans. She represents what is new and fresh about the company. Get over it-go shop at Walmart..... |
| Amy | 2/18/12 |
| I love jcpenney. It is practically a family tradition and has filled all our closets. But can someone tell me why they no longer carry a.n.a jeans in tall and ultra tall. I am six foot tall and many jeans companys make " long" jeans that are not really that long and a.n.a had the perfect fit and stylish. No worries if you are short or regular. Everyone has them covered. |
| Heidi | 2/17/12 |
| WTG, JC Penney, for standing up to those that espouse hatred and intolerance! We all need to do our part to show those that live to hate that we are better than that! JC Penney has my support and I will encourage everyone I know to show their appreciation. God doesn't hate, sad, delusional, hurt, frightened people hate. I'm sorry for them but pleased that JC Penney has seen fit to do the right thing! |
| Stunned at the Hatred | 2/17/12 |
| Good for you JC Penny. I'm so glad you have not backed down to all this hatred and backlash. For every person who says they'll no longer shop there, you've gained three more. Ellen has NEVER thrown her PERSONAL choice in anyone's face about who she choses to be with and I find it disgusting that some of these people are giving the rest of us religious people a bad name. I was stunned at the absolute hatred. While I may not be gay, I refuse to judge someone for their preference in gender. The bible tells us not judge, that's for God only. Ellen has only preached about love, acceptance, and compassion. What about all the spokespeople of other companies or some of the haters on here. They are not perfect either and have done things outside of God's word. How dare you judge, especially when she is such a kind person! Obviously you're not practicing what the bible is preaching if you can sit here name calling and casting stones. Please continue to stand your ground JC Penny as we will continue to help you do what's right. We need to stand up for this amazing woman who has shown the world what it means to be a survivor and when given the oppurtunity, the chance to give back and show kindness. Her sexual preference has NOTHING to do with the standup strong person she is. She addresses issues and gives hope (have you ever heard the great speech she gave at the college I believe was her alma mater?) If more people were like Ellen, the world would definitely be a better place. |
| | 2/17/12 |
| I have not shopped at JC Penney in 20 years. But as Ellen pointed out I am going to need socks and T-shirts. "Fair and Square" are values I can get behind. Thank you for not giving in to hatred and religious fanaticism. |
| Janet Flanigan | 2/17/12 |
| I have shopped for many things at JCP and just bought something there today. I did not even know about this "controversy" until I turned on Ellen - as I do each and every day. I love her show because of her passion for her fellow man, for animals, her kindness, generosity, joy for living - and my gosh, who is funnier in America? What company wouldn't want her as their spokesperson? First of all, as a Christian, we know as sinners, in the eyes of God, all sin is equal. And we are all sinners. But look at all the incredible things this woman does with her life! Go Ellen and Go JCP! |
| auntie | 2/17/12 |
| thank you jc Penney for not giving in to hatred and bigotry. love Ellen and me and all my friends will shop there! don't worry about the woman who says her husband is a doctor and she is emailing 500 of his coworkers! it's a scare tactic used the "one million" dumb ass moms. Ellen has over 6 million fans on her shows Facebook page, and I just emailed my 500 friends who are not bigots and they will continue to shop there and say that ellen sent them! you rock jc Penney! don't make the same mistake Susan g komen did and change your decision and lie because then you piss off everyone! |
| Mary Dessent | 2/14/12 |
| Please bring back CABIN CREEK JEANS. I've been shopping at Penney's for years for CABIN CREEK JEANS among many other things. The sales lady told me today they have been discontinued and that ALOT of people have been in to find they can no longer get CABIN CREEK JEANS from Penney's. Why would a company discontinue a product that people love? It makes no sense. It's no wonder that J.C. Penney's is loosing so much business when customers wishes are ignored. I'll not spend another penny at Penney's until CABIN CREEK JEANS are back on the shelves. |
| Geoff | 2/15/12 |
| I congratulate JCP on hiring Ellen. This is something long overdue in American business - I, for one, will be doing more shopping at JCP as a result. I also wonder how many of the anti-Ellen crowd actually shop at JCP, and I also see a common thread from their comments - perhaps an orghanized response rather than truly individual views? |
| Carol Prewitt | 2/16/12 |
| Up until now I have rated JC Penney superior, but at this point I am disgusted at what Ron Johnson has decided to do with the JC Penney image. What kind of image is this that you would choose a gay woman to be your spokes person for a "family friendly company"! I have always for many years shopped at and supported JC Penney but will no longer do so and will encourage all of my family and friends to no longer support JC Penney. I am choosing to cut up my credit card unless this is reversed and Ellen DeGeneres is dropped as its spokes person. |
| FREE TO SHOP | 2/16/12 |
J C PENNEY'S was the very first credit card we ever had, and until today, still HAD.
you are free to hire anyone you wish to be your spokes person.. My family is also free to shop where we want to shop. I feel very sorry for all of the wonderful, faithful employees who may very well lose their jobs while we shop else where. But you can sit in your big offce and feel good about your self. I would say that upward of 75% of our household needs for clothing, shoes, bedding, luggage, skin care and most of my jewelry came from Penney's.. I will be sending my credit cards to your office to cancel. |
| PATTI EVANS. | 2/16/12 |
| Deep respect and appreciation for J.C.Penney's for supporting Ellen,one of America's natural treasures and not bowing to a hate group.Havn't been there lately,but now looking forward to it since I'm hearing all this good stuff regarding pricing,merchandise,and this stuff. smile |
| Julie | 2/16/12 |
I will be shopping at your store in Bakersfield, California tomorrow because I believe wholeheartedly that this is a company of strong, moral convictions...one that wouldn't let a bunch of bullies change their mind about what is right and good. I applaud you and will be a loyal customer to replace any you may have lost for your gallant decision to stand by Ellen against the hate mongers.
I am a proud Christian and mother of three, I believe that only God can judge us and when he does he judges what is in our hearts. My heart is pure and full of love for all of God's creations. Many blessings! |
| Christian Mom | 2/16/12 |
| Ellen's values are down-home traditional values that no one can dispute. JCP has done the right thing by standing by their decision of partnering with Ellen Degeneres. We are all human and therefore imperfect, so it is not our right to cast stones as to how Ellen lives her life. She is lawfully married to her spouse, and it is not our right to judge her. Your " fair and square" advertisement is right on the money when you stood by yours and Ellens traditional values. To reverse your decision would have been extremely unfair to Ellen and to all Americans that believe in the same values. 1 Million peoplewgo support Ellen for JC Penney is a facebook group that is 184,000+ strong and supportive of your choice. DO NOT GIVE INTO THE HATRED AND JUDGEMENTAL OPINIONS THAT ARE AGAINST YOUR DECISION TO HIRE ELLEN!! These people should remember that IT IS NOT their right to cast stones or judgement upon anyone. We live in a world where all people are created equal regardless of race, creed, color, nationality, economic status, or sexual orientation. Ellen has done more for America than any of these so-called Christians who are bashing your company. You will not suffer losses in business from the radicals who choose hatred as their lifestyle choice. Instead you are gaining customers based obser your decision to be FAIR AND SQUARE!!! WTG JC PENNEY AND KEEP DOING THE RIGHT THING |
| And why did I leave the church??? | 2/16/12 |
I am saddened over all of this. We have our children killing themselves in this country because of the actions of the adults in this country. Why is the GLBT so vocal, and as the right wing say, shoving their lifestyle in our face? BECAUSE OF YOU!!! Because you are shoving your lifestyle into their homes. Honestly, you are no different then the Palestines ttacking the Isralites, or the extremist taliban attacking the western world. Why is there no peace in the middle east, because the extremist can not learn to tolerate and accept. It is the same thing here in America, and You are killing people, everytime a precious child takes their life, that is on your shoulders.
Some of you probably think Michelle Bachman is not a good christain, because she is not living her life in servatude to her husband, like the bible says. You can make hate amoungst yourselves. Read the whole bible, man is born of free will, his free will, and thou shall not judge, but look at yourselves.
And really - who gives a flip what someone does or is? Are they good, genuine and help their fellow man? That is all that matters. Wanna talk about religion??? How many of you have been DIVORCED? That in itself is an abonination. Had and affair? Remember that one from the ten commanments? If your so worried about the so called sanctity of marriage, that Newt so represents on his third, maybe you should outlaw divorce.... Before you start trying to clean someone elses house, make sure yours is clean, everyones closet has a door on it, and there are always some sort of skeletons hidden behind it.
Kuddos to you JC Penny - for taking a stand on what is right. Who cares where the minority are going to go spend their money, The majority support you. Guess they are left shopping at Target and Chick-fil-a (the two bigggest anti-gay companies)
Read the story about the 15 kids that committed suicide in Bachmans juristication,and that school district is on watch for the high rate of suicides because of her types and the adults bulliying these kids. That's really christian.
Just remember, You are all beautiful in your own way, because God makes no mistakes!!! |
| Bubba | 2/17/12 |
| What a beautiful soul this woman Ellen is. A great choice as a spokeswoman. I don't shop at JCP but now I will. |
| jesse | 2/17/12 |
| I shopped there this week. Great prices. Pleasant staff. Sorry I wasn't shopping there before. I didn't really think about it till all this commotion, now I'll be shopping at JCPenney. |
| Marie | 2/13/12 |
| The fact is, Ellen does not represent the type of family that shops at Penney's. Outside of the fact that she is openly homosexual, she is a poor choice for a spokesperson as she does not embody the type of person that shops at Penney's. I have shopped there for a long time but will not any longer until she is removed. We are all free to express our opinion, as we live in America. Accusing those against having Ellen as a spokesperson of being bullies etc. is ignorant and misguided. Again, we are all free to express our likes and dislikes, that is why our troops are the most awesome in the world, they keep these freedoms for us. So stop the name-calling, are we adults or first graders? I am expressing my right to disagree with Ellen and her way of life. I don't agree with it as it expressly goes against Biblical teachings. For those of you who disagree, that is your right. Stop the hatred of Christians and stop calling us names because we voice our American right to speak up. Shop there if you like, not all of us agree with it and we deserve to voice that as you deserve to voice your opinion. Nuff said. |
| Susan | 2/13/12 |
Everyone should try calling the corporate office in Plano,TX to discuss the issue. NO ONE WILL TAKE YOUR CALL! I called numerous times and kept being routed to a message that says "we are not longer taking calls at this number. The corporate offices phone number is 972.431.1000. While I understand that Penney's can select any spokesperson they want, I can select to shop where I want ..... and after 40 years of being a loyal customer I have been in the store my last time. The new CEO or COO who made this decision and states that "she represents the values of Penneys and the country" should be fired IMMEDIATELY! Not sure of what country he grew up in but it wasn't the USA.
I also wonder if it occurred to them to hire someone a person who dressed in clothing of their own gender? That is just really weird. She wears mens suits or pant suits for goodness sakes. Do they still even sell pant suits?
I have cancelled my credit card along with the $7000 in furniture that was to be delivered to my son for his wedding present. |
| Linda Kay | 2/13/12 |
| This is a "no win" decision for the new CEO of Penneys. What could have been thinking? What an huge mistake. He should go back to Target, but I'll bet he would have a very difficult time of getting hired anywhere. I've read a lot of the statements above and I find it interesting that many of us who have had Penneys credit cards for years and who actually have shopped loyally at Penneys for years will no longer do so. Why then does it seem "odd" that people who obviously don't dress or purchase the quality or lack of quality clothing, linens, shoes, etc that is sold by Penneys would want to make us think they now will like it because of a spokesperson? You must be kidding. If you don't like it you won't really shop there regardless of how much you want to pretend that you will. Too bad about the stockholders for Penneys. They must be stunned. And, I bet the Kohls organization is elated. |
| Freedom | 2/11/12 |
| You know---I am pretty sure that past spokespeople have been 'fornicators', adulterers, drug users, liars--whatever. Certainly there was a nice cross section of 'sinners'. But the mommies didn't worry about their children getting corrupted by them! No, this isn't about Christian values. This is about hatred, cloaked in the face of Jesus. It is an old trick. All hatred can be justified. At least now I know I won't have to shop next to a bigoted hater. |
| Andrea | 2/11/12 |
| I will no longer shop at JC Penney. My husband is a surgeon and I am sending an email now to the 500 other doctors that he is associated with. Most are Christian and will definitely boycott JC Penney. |
| Robert L. | 2/11/12 |
I'm sure all of the gays and lesbians in the contry are supporting your decision to hire Ellen. If she stands for the things that JCP stands for then as far as I'm concerned I and my family will be shopping elsewhere. I don't hate Ellen and I'm sure God loves her but her lifestyle is not consistent with his plan for our lives. Consequently, I have a clothing item I just received yesterday, which I ordered before I heard the CEO lunatic make his pitch for Ellen, which I will be returning to JCP on Monday for credit. If you Mr. CEO have daughters and since you are so happy with her image maybe you could arrange for one of them to marry Ellen.
As a former corporate CEO I hope this works out for you but I doubt it will. |
| PA | 2/11/12 |
| I am tired of the gay and lesbian community forcing their lifestyle on the American families. Their shockingly embarrassing parades where everyone is wearing thongs and naked dancing down the street. The have caused such harm to the wholesome families of this world. I will not be shopping at Penny's anymore. Ellen does good things and is generous to others, but that does not erase the fact that she is living in blasphemy and mocking God. I for one do not think she is suitable for promoting good family values. Penny's is foolish to promote her to sell their products. |
| Ann | 2/11/12 |
| I agree with Carolyn, Ellen although she appears to be a kind person, is living an anti God lifestyle and an anti Bible lifestyle. How and why would any company want to have her as the spokesperson? It is just plain wrong. What next, a black leather gay thong isle for men. |
| Anne | 2/11/12 |
| Ellen does not represent Godly family values. She is a lesbian and is married to another woman. What is the world coming to when a store glorifies this women and hires her to be their spokesperson? She is living a lifestyle against God. I am sorry everyone who supports here says you are a hater, when in reality they are the haters of God's word. I will stand with Gods word before I cave in to the permissive society our world has turned into. Soon it will be ok for people to marry animals and adopt kids. Trust me this could happen without God in our laws. |
| Charles May | 2/11/12 |
Bad choice for a spokesperson,I do not agree with Ellen's lifestyle choice.
We just decided to NOT shop at Penneys anymore.I shopped there for 38 years,but no more. |
| Dorothy | 2/11/12 |
| I THINK YOU COULD HAVE CHOSE A BETTER SPOKE PERSON THAN ELLEN WHAT DOES SHE BRING TO THE COMPANY,TIMES ARE A CHANGING BUT GOD'S WORD NEVER CHANGES ,HE HAS THE FINAL SAY |
| Toni V. | 2/12/12 |
| Im a 42 year old gay woman.And I could care less who the spokes person for Jc Penney's is.So just because Ellens a lezbian doesn't mean ALL gay people give a dam.If you straight people don't like it then build a bridge and get over it.Go shop at Sears or some where else.Remember the country you live in is the land of the free.Stop judging people.Keep your side of the street clean and worry about your own morals. |
| Pamela Woodson | 2/11/12 |
| I LOVE ELLEN! I'm so glad that you stood by your choice. She's a loving caring person and that's all that matters. You haters are NUTS! What? You don't know anyone gays or have any gay family members? How do you go shopping? You only shop at stores that no gays work at? How do you eat out? Never had a gay waiter? Hope a gay architect didn't design your house because, if you found out, you would HAVE to move! All of your clothing was designed by straight designers? How do you ever have time making sure that you NEVER come in contact with any homosexuals? I bet you never even go to the movies! God forbid that there might be a GAY ACTOR in it! Gasp! OMG! The thought of THAT!!!!!! What if the person that sold you the ticket was gay? EWWWWW, they touched your ticket! Good for JC Penney and good for Ellen that they don't back down to the homophobes! |
| Retroguy | 2/12/12 |
| BIG mistake to use Ellen Degenerate for your spokesperson and promote the gay lifestyle. You are under the impression that everyone is willing to tolerate these wierdos. You are soooooooooo wrong. I'll use Kohls or some other department store from now on. |
| boston bob | 2/12/12 |
| the choice of ellen was a backroom decision to get free publicity. everything has gone as they planned. well, except when the ceo didn't wear his own company's clothes on tv. By the way, where did he buy those clothes. they were nice. |
| Joe | 2/12/12 |
| I am a long time JC Penney shopper and love their store. It is unfortunate that I no longer will be purchasing from there. As a Christian that stands up for my Christian values, I strongly disagree with the homosexual lifestyle and refuse to support any person, organization or corporation that chooses to support it. As a Christian, I love Ellen as a person but refuse to support her lifestyle. As a long time JCP shopper, over the years I have seen the type of people that shop there. The majority of JCP shoppers are traditional, family oriented folks who historically do not support the homosexual lifestyle. I do not understand how hiring an open homosexual who DOES NOT "share America's values" will boost sales. This sales scheme is going to doom JCP. Thank you JCP for the many years of quality, fashionable clothing but unfortunately it's time to take my business elsewhere. Good-bye. |
| Grumpy | 2/12/12 |
| Thank you Ron Johnson! You sure think about the customer wanting to give them low prices all the time but at what cost? You screw your employees by cutting their hours to 4hrs or zero hours a week. We have mortgages and bills to pay you know! Employees use to spend a lot of their paycheck at penneys but with little or no hours even with an employee discount they can't afford to anymore. Thanks for adding to the poor economy. I used to like working at penneys but you ruined that. |
| Hayley | 2/12/12 |
| Totally support your decision to hire Ellen. I guess I wouldn't have necessarily cared or noticed one way or the other, until the OMM group threatened their little hateful boycott. Now, I'm on a mission to show support for Ellen and your decision by shopping at JCP at least once a month. I spent $50 there last weekend. By the way, love what you've done with the place :) |
| Chrys | 2/10/12 |
| You have made the simple act of shopping into a politicial statement by hiring Ellen. I can no longer spend my money at Penneys when you employ a lesbian as the face of America's family. |
| Christian Conservative Grandmother | 2/10/12 |
| I salute you for standing by your decision to hire Ellen. I don't give a hoot about her personal life-she is wonderful, caring and generous. I think she is an inspiration to everyone. She has overcome so much and we congratulate her on her success! I'm certainly not going to judge her-all you "Christians" need to read the whole book-that part about judging other people. Thank you and I will be shopping in your store for my family. Oh, I also use Cover Girl and think she's amazing in those ads! We all have many choices of stores to shop at-why do we feel we have to attack stores that don't do what we want or people that we don't understand? Again, thank you JC Penny-I'm sick of a few people changing everything for all! |
| REBECCA GRAY-CASEY | 2/10/12 |
I am writing to express my continued support of J.C. Penney s and its decision to back Ellen DeGeneres as a representative for your company. I am a long time customer having had a credit card with you since 1975. Over the years i have spent many dollars at your stores and as an on-line shopper and now, have never been happier to have done so. It looks to me as if J.C. Penneys is going through growing changes. Some people will object but it is an unwise man who does not try to keep current.
I believe that with the vast amount of years i have spent on this earth that i have learned many things. One of those things is the true meaning of kindness. And while I don't know her personally, it appears that Ms. DeGeneres is the definition of kindness.
And for the haters: I am not gay, never been gay, never tried gay activities but human kindness and respect should live outside of all of these situations.
Kudos to the power that be at J.C Penney and much success to your company. |
| D. Long | 2/10/12 |
| I am very upset by the decision to keep or even consider taking on Ellen in the first place. What she chooses to do in her personal life is her choice but when JCP as a company decides to throw her choices in our faces is another matter. Better look at who has kept you in business for years. We wonder what is wrong with our world today...take a look at your choices. I happen to be a member of the "Million Moms" group and not a "ignorant self-righteous bigots as one said. I am a mother and grandmother that believes in moral teachings. Ellen may be a good person in ways but we should never promote her personal choices just because you think it will get you a little more money in your pocket.You should have looked more for someone with family values. Sorry you made the choice you did. Not going to be shopping at JCP. |
| Debbie Ingram | 2/10/12 |
| Thank you do much for showing bullies don't win! I am sick of so called Christians who waste their time condemning & judging others at the cost of people's lives! I will shop at J. C. Penny's more now than ever. I am a mother & grandmother who has been married for 38 years & I hope I have raised my family to accept everyone ! |
| Roni | 2/10/12 |
| Keep Ellen as your spokesperson! I am so tired of conservative Christians thinking they should run the world - or at least the USA! They have such a twisted point of view, I bet even Christ would take them to task!!! |
| Rebecca Jordan | 2/10/12 |
Ya Hoo JCP!! Wow, I haven't been in a JCP in years!! I am now going shopping!!!!
Why? Because you didn't back down to the HATERS. Love the new logo.
Rebecca J.
52 young |
| karen | 2/10/12 |
THANK YOU JC PENNEY.. Ellen is the epitome of honesty.. bright, charming and all that is good about a person.. If people don't shop at your store because of employees or spokespersons who don't meet their particular standards.. you don't need them.
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| Nedra | 2/10/12 |
| I have never really shopped at Penny's, but I will now! Congratulations to you for standing for your ideals and Ellen. In this day and age of senceless hate, you stood up to them. I spend my money were it counts and you count. Nice job. |
| Michelle | 2/10/12 |
| THANK YOU, THANK YOU, THANK YOU for not caving into the small-minded groups of who claim to be Christian people. I've been a long time JCP customer and will continue to shop there. To those self-righteous bigots: Judge not, lest ye be judged. Do unto others as you would have them do unto you. Any of that sound familiar? |
| B J | 2/10/12 |
| I was really looking forward to going to the J C Penney in my town with the new pricing. BUT not now! I am so sorry that J C Penney corporation has chosen Ellen D as their spokes person. My family has shopped at J C Penney for over 50 years, but no longer. I cannot spend my money at a business that pays Ellen to be their spokes person. Why do you think you have to have a "personality" to be a spokes person? Why couldn't you SAVE THE THOUSANDS OR MILLIONS you are paying her and cut your prices even more? |
| Rick and Christine | 2/10/12 |
| Don't care for Ellen. Liked the Doorbusters and coupons, and birthday gifts from JCP. My shorts went up 7-10 dollars at the new prices, We spent alot, but we are done with JCP. Better change something fast, it was alot slower in the women's dept. on a Saturday morning without the doorbusters, and slow in the store in general. Now Ellen to get rid of more customers, common. |
| joe republic | 2/10/12 |
| i love how this loser ceo says, "he shares our values"! what values are those sir? san francisco's, or sodom & gamorah's values? look, they can have any fruit they want as the face of their product. and i'll take my business elsewhere. they have the right to be stupid and i have the right to spend my money wherever i want! j.c. penny has been a long time family traditional store. and now it's chosen to put ellen degenerate as their cover. which is within their right. but it's within our right's to go elsewhere! bye bye jc penny! |
| angel | 2/10/12 |
| I just watch CEO Johnson's defending the decision to have Ellen as a spokesperson. Cannot figure why they even want one or need one. Something he said about sharing "values"brings me to this point. Sorry but this decision does not reflect my values or any Christian values. No more shoopping at JC Penny for me. So Long!! |
Suzy N.  | 2/10/12 |
JCP was my first credit card when I was 19.I have always shopped there and love the friendly service,the styles, quality and prices.I am an employee and have been for a few years after running my business for yrs and tired of being "boss" I just wanted to have fun.
When I went work at JCP I read about the founder "James Cash Penney" I urge anyone who writes on this blog to read on wiki before posting.
What everyone on here has seemed to forgot is MR.Penney's high moral standards and the fact he was a born again christian! Can't say, (as a christian)" he would of never allowed this, and would roll in his grave! "Our world is changing in all aspects with people becoming more liberal and our world more corrupt" or as a (homosexual believer or non-believer) "he was a good man that showed love and fairness to everyone and would have loved Ellen as spokesperson.
The thing we all need to think about is he founded this company in early 1900's based on integrity,hard work and morals. I am a christian...on the side of "christians" homosexuality isn't moral according to the Bible, nor the principals and family values that we want to install in our children.
So with all the many, many actors or actress's why choose someone...Controversial,gay and someone we don't know if the founder would agree to for the company he built up for 100 yrs.
There are people like,Michael J.Fox:we would make all the "Parkinson's people happy to shop at JCP,Denzel Washington:then we would have all the black people happy,then there is Hilliary Clinton,then we would be loved by all the democrats,there is always Larry the cable guy...we would get every hillbilly out there and last but not least an animated figure like "Shreck" we would get all the kid's begging there parents to shop at JCP and maybe,this was the safest and best choice! My point is no matter who you have, someone is going to have their opionion and like it or hate it!
What I'm trying to express to the new shoppers and the lost shoppers, who I hate to see go...all this bickering,name calling, witch hunt happening is not worth the frustration,hurt feelings,unkind words and so on. JCP lost customers and Christians like myself "can you throw the stone?" I know I can't!! Even tho I don't agree with the choice,I will continue on with a company that I love and protect! You are only hurting yourself for not shopping at JCP anymore...
1. Losing great savings in an economy where every cent matters,2.Friendly Service,3.Great Customer Service,4.Quality Merchandise and 5.last the most important thing is...You are allowing part of our population (homosexuals) to rob you of all those things you have enjoyed for years.
My suggestion would be "walk softly," "don't jude,leave it up to God to handle" and be the other voice inside JCP like Jesus would want!! Maybe you can be a better wittness with showing love instead of bitterness! Like I will do from now on!
Suzy
bobobrownin@yahoo.com
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| Brian | 2/10/12 |
| I am absolutely indifferent to Ellen. I don't have a thing against her, nor do I care about her particularly. I couldn't care less who the spokesperson for anything is. If Christina Hendricks were spokesperson for JCP, I wouldn't shop there again after their ridiculous screaming commercials assaulted my TV. I will say Ellen was really funny in the late 80's/early 90's when she did her stand up in a vest and tie and tennies. Since she doesn't do that anymore, she's not on my radar, but I KNOW I hate JCP for their stupid commercials. If Ellen screams at me during their commercials I certainly won't like her. |
| suzanne greenlee | 2/9/12 |
| Thank You JCPenney for not giving into the haters/the bigots of this world, igrorance will not continue in this world we cannot let it, BRAVO to you and to Ellen Degeneres, if you are truly Christian you will search your heart and know what is right, have courage and be an individual instead of following ancient dogma that you know in your heart does not make sense! |
| M R howard | 2/9/12 |
| Kudos to you for standing on your principles and retaining Ellen as your spokesperson. The negatives posted here show an obvious lack of compassion and, even worse, a complete lack of information regarding homosexuality. I wonder how many of your complaining customers even know if the associate waiting on them at the cash register is gay or not. Of course they don't! It doesn't or shouldn't matter. Being gay has nothing to do with a persons integrity, honesty, dedication, hard work, and compassion. Being gay makes up as much of a persons whole being as much as being heterosexual does...about 10%. I doubt sexual orientation takes up any more time than that for most people. The rest of your time deals with who you are the other 90%, which is the really important part like going to work and how you treat people the rest of your day. No, I'm not gay but I have a son who is and he is the same decent person he was before he came out. Stop being ignorant and at least do some homework on understanding homosexuality if you are going to preach about it! And to Liz Hicks in a previous post: the little girl is stranded on a see saw that is stuck in the snow and she is innocently wiggling to try to pry it lose! What a filthy mind you must have! Ellen is just the kind of person I would want celebrating what my company has to offer. |
| Marie | 2/9/12 |
I have seldom shopped at JCP but now I WILL BE A CUSTOMER. Good for you for hiring ELLEN to represent your company. Th 'Million Moms" group are a bunch of ignorant self-righteous bigots. They need to Stay out of people's bedrooms & focus on more important social issues. Why don't they go after the people who abuse and sexually rape children & killers!
Ellen helps people through her show, preaches being good to others & is an excellent role model.
Thank you JCP for supporting Ellen & having her as your spokesperson. |
| Jewel | 2/9/12 |
| I just want to take the time to appauld you for standing by your decision to stay with Ellen as your spokesperson. I am a hetorsexual woman who is tried of this hatred and bigotry against gay people. If must not allow these political pundunts to come between our progress for equality in this country. |
| ML Kane | 2/9/12 |
Open Letter to Mr. Engibous
Chairman of the Board at JCPenney
I regret that JCPenney has politicized the simple act of buying clothes and household goods by re-employing Ellen DeGeneres as their new "face." It is certainly not appropriate for family shopping, no matter how someone feels about her lifestyle. Too bad, I had just found my old JC Penney credit card and was going to re-active it. Now, it is shredded and in the garbage.
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| Rachel | 2/9/12 |
| HIRING A WOMEN WHO iS THE "MAN "IN THE RELATIONSIP OF TWO FEMALES IS NOT A PERSON I WOULD LIKE MR GRANDCHILDREN TO IDOLIZE. SORRY, FOR YOUR DECISION. SHE MAY BE A VERY NICE PERSON, THAT HAS NOTHING TO DO WITH IT. LIBERALS WILL LOVE WHAT YOUR DOING BUT REST WON'T . |
| Jenny Smith | 2/9/12 |
| Thank you for standing by your choice. Ellen Degeneres is a great choice to be Penney's spokesmodel. Your strong defense of your decision guarantees that I will be going to JCPenneys the next time I go shopping. |
| JAMES | 2/9/12 |
| Thanks JCP for standing against bigotry and sanctimonious "Christians" who try to push their religious tripe on the rest of society. Here's a thought, Million Moms (who only have 40,000 members, BTW!): instead of worrying about Ellen, who does nothing but good with her time and money, try doing the same. |
| Carol | 2/9/12 |
I salute J C Penney's for sticking to their principles, and not caving to the 'Bullies' in this world who profess to be 'Christian', yet think nothing of judging others. Though as a Christian, myself, I may not agree with the gay lifestyle, it is not up to me or anyone else on earth to judge people. I was taught that a 'Sin is a sin is a sin', and only He who is without sin should cast the first stone. I am shocked at the hypocrisy of these so-called Christians, who feel free to judge and condemn another. I see the good that Ellen has done throughout the years. She is kind and compassionate and has used her good fortune to help others that are less fortunate. The world would be better off if we all looked for the GOOD in people. I have been a customer of J C Penney's for several years and will gladly continue my patronage of the store.
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| Elaine | 2/9/12 |
| I am a straight, middle aged, Christian and mother of two who is thrilled that JC Penney not only chose Ellen as their spokesperson, but also refused to bow to intolerant hate mongers. I will definitely be doing some shopping at JCP this Sunday. Judgmental Christians, get out your Bibles and read Matthew 7, verses 1-5. |
| Shelley | 2/9/12 |
Dear Mr. Francis and Mr. Johnson,
I have been a long time shopper at Penney's, spending over $1100 there in 2011. I am sorely disappointed at your controversial choice of Ellen DeGeneres as your spokesperson. Families of many persuasions shop there for quality goods at reasonable prices. You have forced principled people to make a decision on whether to make purchases at Penney's NOT based on quality or prices but based on their own moral determinations. That should never be the way that any merchant asks its customers to decide where to shop. Your corporate decision has also caused a firestorm of nastiness and name calling. Therefore, I, with regret, will no longer shop at Penney's. |
| Janet Quick | 2/9/12 |
| Thank you to JC Penney CEO Ron Johnson for your couageous stand to choose Ellen Degeneres as your spokesperson and to stand by that decision. I have been a long time shopper at JC Penney for the quality and value for dollar that I've found there, but now I have one more reason to shop there, corporate integrity, which is so rare these days. I don't get to the mall as often as I used to, but JC Penney, you will be my first stop when I do. By the way, I am 60ish heterosexual female, who believes the real clue to our values lies not in what religious text we read or don't read, but how we behave toward our fellow humans. |
| wendy | 2/9/12 |
| I am sad to say that I will NO longer shop at JCPenny due to the fact that JCPenny has hired Ellen. I dont think it is right to hire a homosexual spoke person when most of the customers are traditional families. Believe it or not, not everyone is gay in CA and not everyone supports that! |
| Dee Cantola | 2/9/12 |
| I too as a "straight" woman want to congradulate you for keeping Ellen Degeneres as a spokesperson. I for one, trust her, and have never heard her say anything negative about anyone! I haven't shopped Pennys for a while but I promise I will now. |
| MeganCK | 2/9/12 |
| Thank you for making the right decision in the first place (naming kind-hearted & kind-humored Ellen as a spokesperson). But a bigger thank you for being brave enough to stand by your decision instead of caving under to political pressure. Way to live up to your new "fair and square" brand! You have earned my shopping loyalty, and from what I see on FaceBook, that of many of my friends (and friends of friends). We are straight, we go to church, we believe in inclusiveness, and we shop! |
| doroty myrtle | 2/9/12 |
My husband and I are Christians who follow Christ daily and do not believe in any way shape or form of homosexuality. We have been shopping at Penney's since we were married 54 years ago and now we are taking a strong stand against hiring Ellen DeGeneres to be a spokesman for your company, so the shopping is over at Penney's. It is very disappointing to us for we love their clothes, but we have to answer to our Creator in the end and cannot be in favor of this behavior of Ellen DeGeneres. We have several family members also that have shopped at Penney's. God destroyed 2 cities of Sodom and Gomorrah for homosexuality and the Bible says in the New Testament Romans Chapter 1 verses 26-28 "For this cause God gave them up unto vile affections; for even their women did change the natural use into that which is against nature; and likewise also the men, leaving the natural use of the woman, burned in their lust one toward another; men with men working that which is unseemly, and receiving in themselves that recompence of their error which was meet. And even as they did not like to retain God in their knowledge, God gave them over to a reprobate mind, to do those things which are not convenient". We will not be shopping anymore at Penney's unless they hire a spokesman who lives up to lives up to the highest morals and values. May God help our Nation for these people need our prayers that they will find Christ while Christ still may be found.
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| vernon haselhoff | 2/9/12 |
| We are Christians and we have been shopping at your store 50 years. Now that you have lowered your moral standards and hired Ellen DeGeneres, we feel her life style is a conflict to our Faith. As long as she is working there, we will no longer shop at your store. Read Romans Chapter 1 Verses 26-27. |
| Karla | 2/9/12 |
THANK YOU JC PENNY! You may loose some "clearence rack, shopping on a budget mom's" but you have just gained a million more in customers whom actually spend money, and tons of it! Ellen is an amazing person, and standing up beside her sends a positive message to the world.
KUDOS!
Keep it up!
With this you just gained 8 people in my household who will be avid supporters and shoppers at your store. |
| Conservative Mom | 2/10/12 |
| My family, inlaws will never shop here again. Everyone I have overheard talking about Jcpennys hates it now.Its the new pricing,poor customer service, horrific management and tacky comercials. I feel it isn't the best deals. I could get many items cheaper with the right coupons and am extremely disappointed. I will now give all my business to Kohls. They value their customers and have extremely good deals, easy to shop stores, caring employees ready to help and I don't feel like I am shopping in a cave. Out of all people to pick why would Ellen D. be a person to promote a company! The man running the show has ruined your company. Ellen D. what a picture of purity and family values, Tacky Patriotic logo- Walmart style pricing, this will ruin your company. What is the US becoming. I use to love Jcpenny's I grew up with this company and it hurts to see things go this route. Very disappointed. At least there are other companys to shop at beside 2 walmarts. |
| Luci | 2/10/12 |
| I will not support a company who hires a person with unmoral family values. People as spokespeople or authority figures are held with higher expectations because they set the examples of future generations. Your spokesperson throws being gay in the face of all who sees her I do not want to have it shoved in my face. I am disturbed by all the changes, turning into walmart and the hiring of Ellen Degeneres. I am appauled. I have shopped with this company for 40 years and will now go elsewhere with my business or do without. I got great values with coupons, my last trip I compared prices of product vrs what I could of got it for and no we are not getting better value for our money. Middle America will not do well with this. I hate that this will probably hurt your business being many people have jobs at this company. Bad choice in the new changes. You will regret hiring this man to do wonders with your company. On a happy note I do like the even pricing but not the doing away with coupons. |
| Wendy | 2/8/12 |
| I want to thank you for keeping Ellen Degeneres as your spokesperson. She is genuinely kind, compassionate and overall a positive, uplifting influence. The decision to keep her as your spokesperson regardless of the negative controversy regarding her personal lifestyle, will keep me as a loyal customer! |
| Peggy | 2/8/12 |
I have been a customer of JCP for many years and made lots of purchases in 2011.
As a Christian I cannot support you hiring Ellen Degeneres as the spokesperson
for your company. Naturally the world view is turning more and more against
Christian values. However as a believer I cannot support your decision for Ellen
to be the spokesperson for your company. Are you that desperate for representation. |
| Carolyn | 2/8/12 |
| All I can say is GOODBYE JC PENNYS, after shopping there for 50 years ,I will no longer support a store who support such an ungodly lifestyle...I do not hate Ellen Degeneres but I do hate her lifestyle , which is anti God, and anti Bible.I do pray she will see the light and change before she meets God face to face. |
| Tracy | 2/8/12 |
| I have boycotted jcpenneys for many years when they pulled out of sponsoring the Ellen show....although I am confused by the turn around I am happy to hear they have changed their minds. |
| gerald leslie | 2/8/12 |
I am 64 years old and have been a loyal customer for over 50 years but as of now I will no longer purchase from your store and will cancel my Penny's charge card. the
appointment of ellen degeneres as a spokesperson for your store is a total disgrace. It is bad enough that our schools and society is trying to portray homosexuality as a common lifestyle now even you are trying to do the same. Remember Sodom and Gamorah was destroyed by God for the same activity. an ex customer. |
| Carol in Dallas, TX | 2/8/12 |
| Dear Mr. Ron Johnson: I have a mixed review for your performance as CEO of JCPenney thus far: 1) I applaud you for streamlining prices and making them simple for consumers -- i.e., $20 instead of $19.99. I enjoy your Worthington brand and have bought many career clothes from this line. 2) I think you could have made a better choice of Spokesperson than Ellen DeGeneres. I am not one of the "Million Moms," although I understand their position. I also have many gay friends and do not think any lesser of them as people because of their sexual preference. The problem is that many of your customers shop at JCPenney because it's a positive experience to buy quality clothes at a reasonable price. They don't want to be embroiled in controversy or have to take sides. Your choice of Ms. DeGenenes puts them in a position they shouldn't be in. There are so many other non-controversial celebrity figures, musicians, actresses, female athletes, or role models that would have been a better choice. Please think this through the next time. Thank you. |
| Bob | 2/8/12 |
| Thank you for your recent decision to retain Ellen DeGeneres has the spokeswoman of JCP. I have been a infrequent shopper at JC Penney in the past. However, your recent changes in pricing and your standing for the real traditional values of honesty, integrity, compassion and acceptance by hiring Ellen will make me a JCP Shopper. I will be in your store this weekend to open a JCP Charge Account and will be making some purchases. |
| Stephanie | 2/8/12 |
| I am a Christian, a mother and a grandmother. I applaud your choice of Ellen as your spokesperson. And congratulate you on not giving in to bullying/ |
| Andie | 2/8/12 |
| Bravo for standing by your decision to keep Ellen Degeneres. I am a wife, mother and grandmother and a Christian. I have shopped at JCPenney for over 50 years and I am sick and tired of bigots trying to dictate who should and should not be allowed to represent a company, a product, or anything else. Most of those people claim to be Christians, but in my opinion they are anything but. Bravo JCPenney!!! |
| Columbus Motheer | 2/8/12 |
| THANK YOU!!! Thank you for not being bullied into firing Ellen!!! Million Moms is terriosm at its finest! Ellen does so many good things for so many people and I think she represents what real Family Values are about!!!! |
| Sharon | 2/8/12 |
| I am so happy that JC Penney supports Ellen and so do I! Today I had a sales representative over to my home because we just added a new sunroom to our home and my husband and I are going to spend over three thousand dollars on new shades from JCP! We love Ellen and we will continue to support JCP! Thank you! |
| Beret | 2/8/12 |
I'm a heterosexual married mother of two who applauds your support of Ellen as your spokesperson. I shop JCPenney occasionally and plan to start shopping there a whole lot more. Homophobia has no place in this world just as prejudice against a person's race has no place.
Ellen is popular for a reason. She's hilarious, smart, caring, and generous. She's making real positive contributions to our society. Can the million moms say the same?
I know many moms who feel the same way I do. Kudos Penney's! |
| Paula | 2/8/12 |
| Thank you for supporting Ellen as your new spokesperson. I am straight, Christian, and married with children. I have a strong respect for the gay community and for Ellen. She represents only the good of this country unlike One Million Moms who encourgage people to hate one another. They should change their name to One Million Idiots! I normally shop at Macy's, but I will now only shop at JCPenney!! |
| Don | 2/8/12 |
I am a 71 year old white male, father of four, grandfather of ten, and greatgrandfather of one, divorced and live with the love of my life, Eila. I once lived near a JCPenney and was very satisfied with their service and product quality. Now I live away but from now on I will be sending JCPenney gift cards to my grandchildren and my great grandchild because Ellen DeGeneres and JCPenney have been most kind to disadvantaged children and teachers. No one else has recognized the problem. I also believe that the Ellen DeGeneres Show is of very high quality and other entertainers could learn from her format of kindness. |
| Karen | 2/8/12 |
You made a great choice by picking Ellen as a spokesperson; she is intelligent, funny and eminently likable.
You made a greater choice by not bending to pressure put to you by intolerant people to remove Ellen as a spokesperson. I noticed that Ellen mentioned on her show her values; these include "honesty, equality, kindness, compassion, treating people the way you'd want to be treated and helping those in need." Those are exactly the kind of values I think the vast majority of your customers, and future customers, share. My sister, who gets her hair done at her local JCP and still shops regularly, introduced me to your store a few decades ago. I look forward to learning more about all the changes that you have been doing to update your stores. |
| Eric | 2/8/12 |
| My problem with Ellen and other stars like her is that they promote the gay lifestyle as beneficial and fulfilling. And they refuse to listen to any critisicm or refrain from promoting their lifestyle to the uneducated or young. They also will not even volunteer to debate, consider, or even acknowledge the advantages a straight couple can provide a person, child or society. And when a corporation uses a gay spokes person they continue that unfortunate trend. |
| KM | 2/8/12 |
In all honesty, I've never been a JCP shopper, but as of today I'm going to start being one. I must commend and applaud you on standing up to the bullies of OMM and The American Family Association. They preach family values, but act as bigots and bullies. Ellen stands far more for family values than anyone in this organization ever could through understanding, acceptance, honesty, and compassion. KUDOS!!
May I remind any one else posting here, "people in glass houses should not throw stones."
Keep Ellen! |
| Whitney | 2/8/12 |
| JCP I just wanted to show my support for your decision to choose Ellen as your spokesperson. I have not traditionally been a JCP shopper but that changes today. I respect your decision and hope that you don't cave to the pressure of hateful bigots. Ellen is a wonderful choice. The majority of American women share her values: honesty, equality, kindness, compassion, treating people the way you'd want to be treated and helping those in need. Nicely done, JCP! |
| Marilyn | 2/8/12 |
| Thank you for standing by Ellen as your spokesperson. I am a heterosexual 65 year old Christian and I support all people who have goodness in their hearts. This woman probably does more to help her fellow man than all her critics combined. |
| Amy | 2/8/12 |
| Thank you for standing by your decision to have Ellen Degeneres as your spokesperson. I will continue shopping at your store and would have stopped if you'd changed your position. It's nice to know that a business will make a rational decision under pressure. |
| Donna Schmidt | 2/8/12 |
Love, Love, Love the recent changes in JCPenny's. Reducing price points by eliminating many annual sales.... Bravo for the stance regarding Ellen DeGeneres as your spokesperson! She's awesome and her sexuality does not need to be discussed period. Ellen is an extremely loving, generous and courageous woman with an incredibly honest and gentle Sprit.
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| Edward Heaslip | 2/8/12 |
| We live 49 miles from the nearest mall. It contains a JC Penneys store. We used to shop there when something was needed. Now that you've hired Ellen Degeneris as your spokeperson we will no longer shop there. Homosexuality is wrong. It is a personality disorder. It is a character/morals flaw. I'm sure the Obama administration (secular progressives) will comment on your decision favorably. Shame on JC Penney for selling out to the pervert crowd just to keep afloat! Tsk, tsk, tsk! |
| Renee H | 2/8/12 |
| I have really never shopped at JC Penney as an adult because I felt that it's style was dated, much like the opinions of the people expressing outrage about Ellen Degenerous becoming your spokesperson. If your goal was to breathe new life into your brand and bring your company into 2012, you chose correctly. I don't have a clue where the nearest JC Penney is to where I live, but I am absolutely going to find it. Thank you so much for not backing down to people who are so incredibly self absorbed and egotistical that they try to force their opinions on others. |
| timmy phillips | 2/8/12 |
| My wife and I love JC Penny and our extended family love JC penny and we will continue shopping at JCPenny from now on because of the quality of merchandise,bargains and for the fact they you have Ellen degeneres has spokesperson We love Ellen because she's a genuine decent honest person of high morales and I love way she dances.. Thanku JCPenny for not folding to a bunch of nazi rightwing counterfeit fake christian extremist they almost make me ashame to be a republican and a christian..We love u JCPenny and thanks for not compromising ur integrity... |
| carolyn G. | 2/9/12 |
What a brilliant choice to hire Ellen Degeneres as your spokesperson.
.. I am sure that people will now look at J.C. Penny as the
new star of Retail. Ellen's values of.
Honesty, Kindness,and Compassion.. are exceptional. And there is nothing more
"traditional" than a strong female or( male for that matter)
who
refuses to be belittled or discharged by bullying behavior.
J.C. Penny should be proud of its wonderful decision to hire Ellen Degeneres.
|
| Alice | 2/9/12 |
| My family and adult daughters have shopped JC Penney's for years but with JC Penney's decision to hire Degeneres that is changing. We have bought clothing, drapes, lamps and many other items from this business. Gays will pay for their life style in the hereafter we believe but getting back to Degeneres our family will not be buying from a business that employs this pervert. My JC Penney's credit card account will be closed in the next few days. Alice from Midlothian Tx |
| Whitney | 2/9/12 |
| I haven't shopped at JC Penney for years, but today I am going online to drop some cash on your store! I am SO proud that you have stood up for human equality, dignity and acceptance. Ellen is an amazing representative, and I am certain that you will find that the people you lose will be replaced in spades with people who celebrate progression and humanity. Kudos JC Penney!! |
| vendorchick | 2/6/12 |
| I want to thank you for standing behind your choice of Ellen. You couldn't of made a better choice and she is perfect. Naturally there will always be those who don't feel the same way but it is the choice of the company in the long run. I want nothing but the best for your company and for Ellen. I've shopped JCP for years as well as my mother and even if it were another company that chose Ellen I would still feel the same way. Thanks again :) |
| Sabrina Robertson | 2/6/12 |
| I have an unresolved issue with JCPenny since January 2012. I have talked to the store manager and left my name and number for a district manger to call me back. As of February 6, 2012 no one has contacted me. I have been a loyal Jcpenny customer since 1990 and have never experienced poor customer service. I called the 1-800-322-1189 number today to get the issue resolved and the customer service rep Ashley connected me to the store mangaer Nick Mascolino and they were actually arguing over the phone about the store protocol for contacting a customer to a district manager. I going to contact The fixer and maybe the media can help get my issue resolved. |
| Andrea | 2/6/12 |
| I can not approve of this overt attempt at mainstreaming overt homosexual behavior by using Ellen Degeneres as a spokeperson. Everyone knows what she stands for. I'm not saying she should be fired but I reserve the option of not shopping at JC Penny's anymore. |
| Liz Hicks | 2/7/12 |
| this is a complaint again your Valentine ad where the little girl is obviously masturbating on her see saw in the snow. There is no other point to this that I can see. I have wrestled in my mind, am I just looking for something, but I'm not. It just hit me, and you think your audience is too moronic to either notice or have the nerve to say something. The ad is REPUGNANT |
| Jamie | 2/6/12 |
| Yes, Yes, Yes on supporting Ellen as a spokesperson. Penney's has been my favorite shopping place since my kids were small--almost 30 years. I would have taken my business elsewhere if Ellen had been sacked. She represents all good things and I applaud her--and you! |
| Joyce Burns | 2/6/12 |
| We have been customers of your store for many years. Your store catered to our life-style and income level. Apparently your future vision of re-inventing your store will no longer reflect our lifestyle or values. We am tired of the Hollywood "role models" shoving their perverted lifestyle down our throats. I don't like Ellen, and don't find her funny. You have a right to hire anyone you wish, and we have a right to shop at other places. I am cancelling my credit card with your store immediately. |
| Janet | 2/6/12 |
| I want to thank you for standing behind your decision not to fire Ellen because she's gay. We may be gay but we still dress, eat & shop like everyone else does. Will these "Moms" not allow their girls to buy or wear "Cover Girl" products either. Ellen is a beautiful & fun loving person.....she's been very successful with her show & in her commercials. Stop the hating "Moms"! I hope your children grow up to love a person for who they are.....not who they love. HATEFUL people like you are why we have so much violence in this world. So many young children are killing themselves or being killed because they are "different".....STOP the bullying!!! If I had a mother like you when I grew up, I would have distanced myself from her. I was taught to accept & respect people for who they are....no matter their color, race, religion or sexual preference. Thank you again JC Penney for doing the right thing. |
| James and Mary in Sacramento | 2/6/12 |
Our family has shopped at JC Penneys for over 60 years. We always considered it
a family store. But we will be cancelling our account and not shopping at Penneys
any longer because of your new spokesperson, Ellen Degeneres. She does not represent
family values, nor does she represent God's natural law. |
| Jo Nell Day | 2/6/12 |
| Desperate companies do desperate things. JCP is in debt 3 billion. This new CEO is taking a huge risk having hired such a controversial spokesperson. I bought new leather furniture there in 2011 telling people where I bought it. If anyone asked now where I purchased it, I am going to say I purchased it at Dilliards. I think that the Dilliard family still supports true family values, not perversion. It sounds like JCP will be turning into a low class, low quality Target clone. Perhaps they should consider changing their store logo from JC Penny to JC Pussy. |
| Ruth C Williams | 2/7/12 |
| Well, Biblical Prophecy is certainly being fulfilled! Some folks are calling wrong right and right wrong. Some businesses will do anything to make the bucks. You have to hold each individual responsible for their behavior. God hates all sin, not just the sin of homosexuality, lesbianism, bigotry, lying and the list goes on. What do you expect from individuals who have no fear of God? these are the types of things they allow. For the born again Christian, this place, called earth, is not our home; do not get too comfortable, we're just passing through. Sinner's know when they are sinning. These types of lifestyles will forever remain abominations in God's sight, forever, it matters not who does it, it will never be the norm, and those individuals know. God still has his arms stretched out for sinner's to repent. He once winked at ignorance, now he is calling every man to repent. Relax, God is still in control, never change the message, even if some don't believe, it can't make God's word of none effect. God calls it sin and that's exactly what it is. When he gets tired, he will judge all sin, not just certain ones. We had better all get our houses in order, he really is coming back for those who are looking for him. Let's pray for the lost and those blinded by satan. |
| lydia in virginia | 2/7/12 |
please do not give in to bullying by people who are homophobic. Ellen is a good, talented person whose personal life is not sullied by any luridness that besmirches many a holy roller preacher.
secondly i applaud your new "less is best" ad campaign. let's all stop wasting glossy, colored paper ad magazines and coupons that fill our trash mountains. i didn't shop much at your store but am very likely to begin now because of these two issues. thanks |
| BLRH | 2/7/12 |
I am 73 years old and have shopped JC Penny all my life. I am shocked of your decision to make Ellen DeGeneres a spokesperson for JC Penny.
You as a company are free to do what you wish but I to have the right to shop where I please.
Sorry but I will no longer shop at JC Penny.
|
| Robin | 2/4/12 |
| I would like to commend your decision to stand behind Ellen as your spokesperson. It is time we judge people on their character, not on their sexual orientation. I will be putting my shopping dollars behind my support and will encourage my friends to do the same. |
| Deb | 2/4/12 |
Thank you for upholding your decision to keep Ellen DeGeneres as your spokesperson. Her show and actions as documented on-air and off (if you are famous, things will just eventually show up about the behavior of your private life) are witty, fun, diversity inclusive, and full of contemporary wholesomeness. I am an aging straight woman who has watched this gal go through public humiliation, bigotry and, bigotry's sister, discrimination. Ellen has always been graceful and respectful, even when voicing her differences, and has used her forum to do so, usually in the defense of someone being bullied. Think about someone imposing upon you as a straight person to become a gay person. That is very difficult for a straight person. It isn't in your DNA-programming. Well guess what folks, her DNA programming was wired the opposite way, but her values and manners come straight out of the Mid-West. Her characteristics are nothing less than an "All-American Gal" within a millenium context. We have evolved out of 1A.D. and it is two-thousand years later and hopefully as we understand our cultural differences globally, as well as, learn to understand the difference of each other within our culture. She embodies a fun-loving wholesome side of our inclusive culture. This attack on her DNA is nothing more than Social McCarthyism.
You chose Ellen because she is popular and there is a reason for that ---- most people who live comfortably within the current pool of diversity now prevalent in our culture, respect her. I congratulate you on the broader issue which probably was not to make a sexual politics statement, but to sell merchandise through popularity. With One Million Moms forcing your hand, it has taken on the broader issue of whether acceptance, inclusion and tolerance gets to prevail for a person who embodies goodness. That's a rough deal just to sell blouses, but thank you for standing up for this lovely woman. Way to go! |
| Elizabeth | 2/4/12 |
| That screaming commercial is annoying and irritating. But they did get their point across. I just use the mute button when it comes on. It's like listening to talk radio and one of their annoying listeners comes on the air and babbles, I just mute it.I don't like Ellen for the spokesperson of JCP. They could have made a better choice.I happen to really like JCP and will continue to shop there. They're just changing with the times.Do I agree with it..No but remember a company has to make money. |
| Jamey | 2/5/12 |
| Keep Ellen as your spokesperson !!! She appeals to all of us one some level. She is funny, pretty, and very much a "regular" person. Thank you for not choosing another super skinny and perfect actress that no one of us could ever relate with. |
| Dee Harris | 2/5/12 |
THAT'S THE LAST DOLLAR MILLIONS OF PEOPLE WILL SPEND AT JC PENNEYS. THE FOUNDER WOULD NEVER HAVE ALLOWED SUCH IMMORALITY TO REPRESENT HIS STORE. HOW LOW CAN A STORE GO.
DOWN WITH JC PENNEY. HOPE YOU GO BROKE. |
| Jeff Seastone | 2/5/12 |
I urge you to ignore the hateful, bigoted rantings of the "Million Moms". They are ignorant and prejudice and do not speak for me or anyone else I know.
I will continue to support you as long as you support freedom and diversity.
|
| Joyce | 2/3/12 |
JC Penney has been one of my all-time favorite stores. But that may be changing soon,
pending corporate decisions re: having Ellen Degeneres as their spokesperson.
Ellen IS representative of many American women. Being gay or straight is only part
of who any woman is. She's a wonderful woman who has a great and entertaining
show. She's been a spokesperson for Cover Girl cosmetics and I haven't noticed that
company tanking because Ellen has been and continues to be their spokesperson. Bottom
line: JC Penney: KEEP ELLEN AS YOUR SPOKESPERSON! I hope we're past the point where
any individual's sexual orientation is an issue: it isn't and shouldn't be! Stop the hating! |
| Reggie | 2/3/12 |
| Just came from attempting a haircut at your salon in Joplin, MO. I am totally outraged and working on gathering people for a class action discrimination suit against your company. My husband who has long hair, just got a cut for $16.00. I on the other hand have very short hair and was told my cut would now be $32.00???!!!! Are you freaking kidding me???? Flat out discrimination and I will not grace your door again!! You screwed up big time thinking the American public would stand for this disgrace of "CHANGE" you have embarked on. Lesbian spokeswoman; annoying ads; discriminatory sizing and price changes. Watch out JCP you are about to become a statistic.......thanks for destroying a life long family image. |
| Melanie | 2/3/12 |
| I know the ad was annoying but at least it is now gone. However, I don't see prices at 40% off. I was going to order curtains and they are more now then they were in my Windows/Fall 2011 catalog. I hope this changes and changed back to the way it was. I enjoyed and waited for the promotional discounts and I took advantage of them. Now, to get the Best deal you have to order on the First and THird Friday of the month. How stupud. So they only want people to order on 2 days a month or 24 days a year. Not toooooooo smart !!!!! |
| Patrick Westmoreland | 2/3/12 |
| Thank God for people like Ellen DeGeneres! Kind, compassionate to others...benevolent...articulate and smart! Keep Ellen as your spokesperson! It elevates the status of J.C. Penney in the American story! |
| bk | 2/3/12 |
| I was most upset when I heard Ellen Degeneres was spokesperson for JCP. Mr. JCP has turned over in his grave after hearing that woman is part of his company. I will not shop at JCP anymore until she is taken off of any association with JCP. My family has shopped at JCP for as long as I can remember but no more and I hope other will tell their family and friends to do the same. |
| Geraldine Miller | 2/3/12 |
| I am very proud of the decision makers at JC Penney for sticking with Ellen as a spokesperson for the company. I will definitely continue to patronize your stores. In this world, we should embrace people because of their character and compassion not for their sexual orientation. THANK YOU!! |
| Pat Bindrim | 2/3/12 |
Yes, the ad is annoying- though the marketing concept that it's promoting, i.e. simplified pricing/sales, is sound. I am one of those customers fed up with retail sales promotion and pricing games and I throw the entire pile of crap that comes in my mailbox in the trash without even browsing. And now that even my favorite retailers are filling my inbox with further sales promotions, I'm starting to block them as well. So yes, the ad is annoying, though it captures my sentiment exactly. As we say in marketing, 'great concept, poor execution.'
More to the point- thank you JCP for standing up for Ellen Degeneres as your spokesperson. There are all manner of idiotic and morally bankrupt celebrities being overpaid as spokespeople and the "Christian" right doesn't seem to have a problem with that. This is 2011- and far past time we stopped discriminating against anyone for the color of their skin, their sexual orientation or any other superficial criteria. Though I am at work when's Ellen's show is on, it is extraordinarily successful- and many polls show her to be one of the most popular talk show hosts ever. In fact, the viewers of her show are middle America. It's the right wing-nuts who can't get past anyone or anything that doesn't look or think like them. By all means, I hope these bigots take their business elsewhere. I'd rather not share my time in JCP with your kind. And I hope JCP looks to the example of the Komen Foundation and Planned Parenthood for guidance. An increasingly large majority of Americans are tired of having others' religious beliefs shoved down their throats. |
| Jessica | 2/3/12 |
| I just HAD to google this HORRIBLE commercial ad to see what it exactly MEAN'T because it was not clear at all what it was!!!! I stumbled upon this site in google and just had to write a comment to agree with ALL of you on how incredibly ugly, annoying, and confusing this commercial is! The only thing that they achieved in this commercial is for me to actually get off my a$$ after the millionth time I saw this commercial and was puzzled/annoyed every time to actually see what was happening on 2.1.12 and what it mean't! This is the most annoying, confusing commercial I have ever saw and I do not think JCP will benefit - just because of the commercial! Also, people LIKE coupons, sales, etc, why would they take that away!!!!!!!!!! Thats all, Ciao. |
| Rosellita Ivy | 2/3/12 |
| I don't know what all you non-degree, burger flipping people are complaining about? I worked really hard to get where I am today! It took a long time to finally hit it big and star in a commercial and all you haters are knocking me for doing what any one of you would do and sell out. I'm a movie star and I'm gonna be the next Audrey Hepburn. So, say what you want but when you come up to me and try and get my autograph, I'm gonna scream in your face cause now I'm good at it!! P.S. Keep on shopping at Kohls with your momma's credit card! Maybe someday your credit score will be high enough that you can get one of your own with a $100 limit!! |
| Anna Mac Mahon | 2/3/12 |
| It is not bad enough that the volume on TV ads are cranked up several octives but JCP has taken it to a disgusting new level with it's screaming mimi ad...What were your ad ppl thinking? WHAT A TURN OFF~~ it knocks you off your seat~~ grates on your nerves and is completely infantile~ it has to be the WORSE ad EVER~~ We have 4 dogs and they all start to bark when this ad comes on~~ It is a race to the remote to mute the volume or change the channel~~ I am cutting up my JCP charge card~~ You must REALLY BE DESPERATE to run such dribble, and delusional to think it would make ppl want to shop in your store~~ ABSOLUTELY DISGUSTING~ Your ad agency needs to get the boot~~ |
| Marian | 2/4/12 |
| If you decide to "fire" Ellen DeGeneres because of a group of radical crazy people who call themselves "Moms" I can assure you thousands of people will boycott Penney's & never shop in your store. Please reconsider what you are doing. The sexual orientation of someone is none of this groups business. Please do not listen to them. Ellen is a great spokesperson and an asset to your organization. |
| Diane Fuller | 2/2/12 |
I have been a Penney's customer for many years and have two very large complaints.
1) Whoever designed and approved your new ads made a HUGE mistake. It will succeed in redesigning the JCP image allright--by destroying it! Truly stupid. Up until an hour ago that would have been my only complaint. However...
2)I just returned from having my hair shampooed and cut at the salon. I have been doing this for years. Now my stylist informs me that in the future JCP will require me to have it styled and dried. Well, excuse me Big Brother but just where do you get off telling me what I have to do with my hair? Are you in business to give customers the service they want or are you trying to establish a police state? This is definitely going to lose you salon customers and I will be one of them. |
| Pat in Atlanta | 2/2/12 |
| I have seldom, if ever, been so angered by a commercial that I felt compelled to tell the company involved that I will NEVER shop in their store again. I heard that you have a new owner who has elected to change the logo and do various other things in his initial bid for attention, but he has crossed a "stupidity" line with me that I won't get over. Terrible!!! You wanted attention? You got it. Color me GONE!! |
| Karen | 2/2/12 |
| I have never seen a more annoying ad, it isn't cute, it isn't funny, it is disturbing and upsetting every time I hear it. I have switched to cable network stations in the evening to avoiding having to listen to it. Really an ad that makes you switch the station or mute the TV. Your advertising agency has totally missed the mark. |
| | 2/2/12 |
| Just saw JC Penney has hired Ellen Degeneres to do advertising for them. What an absolutely awful decision. She does not represent everyone in America. I am really taking into consideration of not shopping at JC Penney's anymore. Everyone that has any morals and values should consider this too. Let people know NOT EVERYONE agrees with what Ellen Degeneres represents!!!!!!!!!! |
| Kay | 2/2/12 |
Let's see, JC Penney (commercials) boycotted Ellen's original comedy show in the late 90's and now they want her as a spokeswomen? Is this finally an apology JC Penney?
Million Moms - you disgust humanity. So if your child grew up to realize their sexual orientation was homosexuality - you wouldn't love them anymore? Yes - I'm talking to YOU!!! Or will you be one of the million's of mom's who will cry at their child's grave site after they took their life because their mom or family or school bullies, or the world for that matter, stopped loving them or stopped showing them that they DO MATTER...and still wonder...why? I bet you even go to church... |
| kgriffin | 2/2/12 |
Music from Mozart's Requiem, a sacred work, to advertise your newfangled pricing strategy? Really? Beyond tacky and squarely in OFFENSIVE. Don't you marketing gurus check this stuff?
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| Sandra | 2/2/12 |
| I think that this stupid commerical has gotten people talking about JcPenny, but in a negitative manner. As a consumer it really makes me take a hard look at your intentions, and as a mother who already had issues with your children line of clothing, now it is really in the dumps. Having all of the questionable clothes that you have for young girls is really disturbing and now you have hired a person who is openly proud of their relationship with a person of the same sex. Ellen, gave American Idol a bad rap, and they lost lots of viewers because of it, now you have gone and not only changed the way you did business, but you made a questionable life style for lots of American families thrown in our faces. Just a customer for over 50 years, but I believe I will be moving on to other suppliers who dont have the same goals as you do. Free country, so enjoy your spiraling slide to the bottom. |
| Emma | 2/2/12 |
I will not shop at J.C. Pennys any more. I consider it in poor taste to have a lesbian represent thier company. I have morals and values and this is no longer a Family oriented store. My family and friends refuse to shop with them any longer.
Copoerate Headquarters will not listen to the publics concerns. Please do not think that your complaints, (or mine) will be taken into consideration. Hit 'em where it hurts...in their pocket book. By refusing to shop at J.C. Pennys we can take a stand. |
| Barbara Greenlund | 2/2/12 |
| I have not seen your ad and I guess I am fortunate not have seen it. My comment is that now could be your chance to be a big hit with middle class America. Enhance your new image by featuring a whole section of various products MADE IN AMERICA!! So many of us would like to buy American made if only we could find affordable quality made American products. I for one am sick of sending all our money to foreign countries, especially China. I am sick of it and want to help boost our failing economy and encourage others to do the same. At least I give Menard's credit because periodically their ad features all products made in America. Great idea, why didn't Penney's think of something like this?? |
| Pat mishko | 2/2/12 |
95% of your long slacks in sizes 8 to 24 are SHORT. I am 5 ft 10 inches, 170 lbs, and I am not short nor am I fat. I wear a 14 or 16 but by no means SHORT.
If you stocked slacks in REGULAR you would sell a lot more slacks. In fact I was at Penny's today but came away empty handed even though prices were good. All slacks were SHOrT.
Sorry, but I bought at Belks.
Pmish9@aol.com |
| deb | 2/2/12 |
| A better television commercial for the icon JC Penny store would be a happy montage of generations of families looking through the catalogs of the past. It's a respectable, fantastic store. It should be portrayed as such. The current commercial is banal and insulting to one's intelligence. It's just horrifying to imagine the contempt of the people who allowed it for those of us who have loved the store for so long. They underestimate us and under-value us. Pity. DC Jacksonville, Florida |
| Liz | 2/2/12 |
Who thought up that logo? Did you know that the JCPennys' name is a United States Icon. It's like Coke or Kellogs Corn Flakes. And do you realize that when you change things that much, just ask Coke about things like that. In reality who has all the money at the moment. I don't think it is a high school student. So maybe after this large age group is dead and gone. Then maybe it might be a good idea to mix things up a bit. Until then I would hope that you would regain your senses and come back home. Oh did you know that JCPenny ( spoken in french accent), was considered above Sears did you?
And that commerical, it gets your attention alright. I click it off. |
| Lauree | 2/3/12 |
| What ever makes you think that a number of screaming people would entice me to come into your store to shop??? Your ad is THE most annoying and nerve shattering ad I have ever seen/heard. Until it is removed, I will not shop at Penney's. |
| Ms. B | 2/3/12 |
Disturbing to think the "execs" think people will actually relate to this chronic screaming and blatant ignorance in their ad. That has done it for me as far as shopping there. Goodbye JCP.
You should get 0 stars. |
| Jettie | 1/31/12 |
| You need a zero on your rating scale. I am glad to see I am not the only one that can't stand your add with screaming. I suffer from PTSD and this is harmful to my health. Shame on who ever made this add and shame on whoever gave the ok to let it run. : ( |
| | 1/31/12 |
I Will Never Shop at your store!! Obviously you want annoying crazy people to shop there from your HORRIFYING commercial!! OMG..The WORST Commercial ever made!!!!!!!
We change the Channel as fast as possible & I am sure if your at home you do too!!!
Who the heck wants to listen to people screaming while at work all day and want to come
home to peace! PLEASE STOP THE AD!
Sincerely,
Not a customer of Jcp anymore!
|
| Joanne LaPlaca jojolaplaca@yahoo.com | 1/31/12 |
| I would like to express my feelings on your new commercial. The screaming is like chalk on a chalkboard. I feel you have insulted your customers intelligence with this rude, unimaginative commercial. Whoever came up with this concept should be ashamed and so should the cooperate officers who agreed to putting it on the air. It certaintly does not send me running to shop at JC Penny. Needless to say I am appalled to think you could not do better. |
| Hope | 1/31/12 |
Not shopping at JC Penneys until they change the ad...
How could the pay for this ad? Someone must have been drugged! |
| Kimberly | 1/31/12 |
| As long as the annoying screaming commercial continues to air on the networks, I will continue to protest by not entering a JC Penny store. This has been one of the most annoying commericals I have ever viewed. It is ashame that we have to mute our tv while the commerical is airing. I would hope that the horrendous outpour of complaints would spark a intelligent response and remove the commerical from airing ever again. |
| Victoria Lee | 1/31/12 |
| Oh my God! I HATE that damn hollering JCP aka J.C. Penney commercial! It is the MOST annoying and aggravating ad I have ever heard or seen. If the plan was to alienate your shoppers, I would say this commercial works, as who would want to shop at a store that aggravates and annoys them with nasty hollering advertisements? Which is probably why it is difficult to discern who or what the ad was advertising. After several exposures to it where I changed the channel to escape it, I decided to mute it to find out whose advertisement it was. I still have no idea what the purpose of the ad is. What are they selling? Annoyance? Nuisance? Its a BAD BAD Ad. Take it away and never let it be seen again. Amen. |
| Victoria Lee | 1/31/12 |
| I was feeling so annoyed I didn't see the rating system, and posted my previous comment regarding the hollering ad with 5 stars "best" which I suppose could be Best at annoying the life out people. My actual rating for the ad is negative -5. |
| Tana Merwin | 1/31/12 |
What on earth are your ad execs thinking with that hideous screaming ad? I was sitting in a waiting room waiting for my husband to come out of cataract surgery when this atrocity bellowed into the silence from the tv overhead. It kept going on and on and on! The receptionist and other occupants were looking around at each other. What an insult! Now the thought of Penneys reminds me of the screaming insensitivity of your marketing staff and execs who signed off on this affront,
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| Jamie | 1/31/12 |
| The weather has been very mild this winter and I have been able to crack my windows but cannot enjoy the fresh air because two of my neighbors from the apartment complex have knocked on my door to make sure I am not being attacked or murdered because of the absolute most annoying commercial ever made. My pets freak out every time it comes on...and it comes on way too frequently. J.C. Penney has made my life miserable. I can't even turn on the TV without being terrorized by this distasteful commercial. I've done my last shopping at Penney's and my loyalty will be with Sears, who respects the sanctity of my home and my sanity. I hope the people who have had strokes or homicidal ideations during (or PTSD after) the airing of this travesty in advertising start a class action suit against your company. R.I.P. J.C. Penney! |
| John Daubert | 1/31/12 |
| STOP that freaking terrible screaming ad. I have Tinnitus,,and I am about to forget shopping at Pennies every again! Certinaly not now, and neither are all my family and friends. Did you hear my SCREAM? The a-holes who made that ad should be screamed at right in their ears to get Tinnitus that I suffer with! You want an ad person with pro music composition skills? That would be me,,,,BUT not for your company. Scream YOU! |
| scott g | 1/31/12 |
Please get rid of that stupid,anoying commercial (errrrrrrrrrrrrrrrrrrr)
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| Deb | 1/31/12 |
| What could the corporate-types be thinking by allowing this dreadful screaming commercial to air representing JCP? I've never written a complaint about a commercial before but this commercial needs somebody to take some action! I'm a baby boomer who has shopped at JCP since the mid-70's. I don't intend to shop there again. Since it appears that JCP is not listening to the hundreds of negative comments easily found all over the internet, I must assume JCP doesn't care about its customers. This commercial frightens my grandchildren AND even my cats who run and hide when it comes on. My grandchildren are horrified by grownups screaming. What's wrong, Grandma? Why are these people screaming, Grandma? What's wrong with these people, Grandma? Are they hurt? Are they angry? Are they sad? Why do they scream, Grandma? Well, children, you know how we always buy your clothes at that JC Penney store at the mall? The people who own that store thought we would like to go to their 2/1 sale if they showed us all these people screaming. But, Grandma, will there be screaming people at JCP? Well, children, you don't need to be afraid of screaming people at JCP because we won't be going to JCP anymore. IMO, JCP Corporate & advertising folks, this commercial is a BIG mistake. I hope you figure that out! Good bye, JCP. |
| Caroline | 1/31/12 |
Who the hell came up with the screaming commerical ??? it Is annoying I have to change the channel and I won't shop there .
The ceo must not be to smart to run a add like this .
it is poor business .
Why would you do this it is stupid I thought people in coporate would be smarter but a child would be smarter .very poor and you make your store look like it from
green acres .
C. L |
| Linda S. in Florida | 1/31/12 |
Oh my god....I am not alone! THAT STUPID AD YOU HAVE WASTED MONEY ON IS RUINING MY LIFE!!!! It just happened again while watching "King of Queens"....I had to run for the remote to change the channel...AGAIN....then I get caught up in something else and missed the end of the show I was watching before your obnoxious commercial came on. What brilliant moron came up with that ad?????
Thank you everyone who got to you before I did...................!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Lynn B | 1/31/12 |
| The screaming commercial is stupid. I havent any idea who thought this was good advertising. Exactly the opposite, everyone that I have spoken with agrees that they mute immediately. Several of them also agree that they will NOT go to Penney until this stupid thing is removed. Ultimately, your ads are paid for by us- the consumers. Get the hint- we dont like them at all! |
| Bob | 1/31/12 |
| I will NOT shop jcp until that offensive ad is removed. It makes my blood boil. If it is not removed soon, I'm ripping up the credit card and it's going right to the corporate office. What amazes me is that some executive actually approved this commercial. |
| Trish | 1/31/12 |
| FYI...ads such as this screaming insures that you will NOT have my business...and I have been a Penny's fan for a very long time. What in the world is your marketing people thinking??? |
| | 1/31/12 |
| Your new commercial is offensive. Plain and simple. How will I show my displeasure? My shopping dollars will go elsewhere. Then maybe you'll scream. Your marketing team should be fired. |
| Lori | 1/31/12 |
I cannot believe that a company as large as JC Penney's could not come up with a better marketing strategy than that of a bunch of women screaming. I would have thought the advertising gurus would have come up with an intelligent way to get me into their store. Now I don't care if I shop there. There are plenty of other pleases to shop.
|
| linda | 1/31/12 |
| WHAT IDIOT put that HORRIBLE ad on the air?I would rather not shop at a store that promotes such an ignorant display of ignorance!!!!!! No wonder WalMart does more business, it has friendly, happy ads |
| Ellen Derry | 1/31/12 |
| Your new ads are the most annoying thing on the tv please take the advice of all these reviews I've just read and take them off the air imediately. Also save your money on the new sale catalog or ad book that came this week it was awful. These make people not want to shop at penneys. |
| Sheer stupidity | 1/31/12 |
Whoever thought having an ad that promotes a major change in your stores would be most effect with bizarre people screaming should be fired -- whether it was the agency or the in-house JCP people who approved it. And I say this as a former JCP PR person!
The ad is insulting on several levels. It is invasive of the home space that a TV inhabits, both in sound and imagery. It is insulting to women, playing on various inappropriate stereotypes -- the ones, I would take it, that you think are your customers, since they are the ones upset in this ad.
This ad is confusing, as in what the heck is it saying. In its confusion, it certainly does not pique interest! Rather than triggering interest in the viewer's mind, it leads un certainty.
At least as long as this ad or any related spot in the campaign is running, I am no longer a JCPenney customer.
There's your result of this ad. |
| DJones Canada | 1/31/12 |
| I change channels when that hideous screaming ad comes on. My wife and I will not shop at JCP while it continues to run. The corporate officers who authorized it to play should be fired. |
| Robert | 1/31/12 |
| Your screaming commercial is succeeding...it is so annoying it cannot be ignored and gives a brand connection. Unfortunately, we all have mute buttons and no one has a clue what the message of it might be...fail. |
| Steve-dave | 1/31/12 |
| Fire your marketing dept. You jumped to being as annoying as gieco overnight. Pull that ad or I will poop on the floor of every restroom of every jcp I happen upon until it's gone. |
| Carrie Brown | 1/31/12 |
| My rating refers to the worst commercial ever! Non-stop screams? Really? My husband just said "they keep running this commercial and I won't ever go to JCPenney's just because of it." Please, we beg you, stop running this ad. |
| Kathy | 1/31/12 |
| PLEASE, PLEASE, PLEASE, PLEASE, PLEASE stop playing this commercial. I've never written a review to a company but I felt it was important that you know I will NEVER shop at JCP again thanks to this irritating commercial. I will forever equate JCP with rude screaming people! |
| callie | 1/31/12 |
| The new commercial is so annoying that I am not sure I will be able to go into a store without thinking about the commercial. This may very well my last of shopping experience at Penney's. |
| Jerri Barton | 1/31/12 |
| What is JCP trying to prove with this ad? I have shopped for years there. That screaming ad has made my husband refuse to let me shop there, which doesn't matter as my son now screams every time I approach a JCP store. What is the idea? To terrify the public to stop shopping there? Even my 80 year old mom now longer wants to shop there because she is afraid and she was an exclusive JCP shopper. And THEN, I get this full glossy book which makes no sense in the mail. It makes no sense to me at all. Nothing I can understand, nothing I like, BUT Like I will shop there now? What happened to the old JCP advertising which enticed me to shop? This latest campaign makes me pretty sure I will never set foot into JCP again, online or off. Seriously! |
| Helene | 1/31/12 |
I see there are already complaints about the screaming ad. It is one of the worst commercials I've ever had the misfortune of seeing. I WILL NOT shop at any Penny store while that commercial is airing.
Who do you have in charge of promotions? I think a five year old could have come up with a better spot. TAKE IT OFF!!!! |
| Tanna | 1/31/12 |
| The new J.C.Penneycommercial is the worst I have ever heard. I will NO LONGER shop at any of your stores just because of the commercial.!!! I can't rate the stars because there are no minus stars. |
| Mrs Dee | 1/31/12 |
| What in the world were you people thinking? A stupid screaming commercial that makes absolutely no since at all, unless you've read the article in the paper about JCP going to EveryDay Prices, no sales...blaa, blaa, blaa. Gag me with a spoon... |
| tm | 1/31/12 |
| That screaming commercial is so unimaginative and annoying. A six year old could have come up with something better. I mute it every time it comes on, which is countless times per hour. It does not tell me anything about a product, nor does it make me want to shop there. STOP THE NOISE!!! Your ad agency should be fired! |
| jan | 1/31/12 |
| STOP THE SCREAMING COMMERCIAL BOTH MY HUSBAND AND I MUTE THE SOUND EVERYTIME IT COMES ON. I ALMOST HATE JC PENNEY BECAUSE OF THIS AD AND THIS AD MAKES ME WANT TO SCREAMMMMMMMMMMMMMMMMMMMMMMMMMMMMM. STOP IT PLEASE |
| | 1/31/12 |
| Dump the ad. If you folks think all the controversy, buzz, and 'free' publicity is a positive thing for JCP, you are sadly mistaken. I don't give a damn what your new pricing scheme looks like, I will never shop JCP again, on-line or in the store. The entire marketing staff and executives responsible for this asinine campaign ought to be fired. |
| Chas | 2/1/12 |
| MY RATING> MINUS 10. Is this loud enough for you? I agree with every message that I read from Christine Swalgin to Jason all on 1/30/12. Some people need a head examination big time. |
| Dail | 2/1/12 |
| You have got to be kidding me. How could you possibly think the average American would want to sit in their living room and listen to people screaming on TV. This has to be the worst ad in the history of TV. You may want to consider finding a new advertising agency and you may also want to give a second thought to whoever approved the ad. I can't even leave the ad on long enough to make sense of what point is trying to be made. If it were possible to give this ad a minus grade, I would do so. PLEASE TAKE IT OFF THE AIR NOW!!! |
| Debra | 2/1/12 |
I will not be shopping at your store since you have added Ellen DeGeneres as your spokesperson.
I am tired of how this country continues to cave in to a small minority group.
There are too many neutral spokespeople you could have chosen.
|
| Benne Ferrell | 2/1/12 |
| Please stop running the 'screaming' commercial. You are alienating consumers and annoying them to the point that many people have stated they will no longer shop with you because of this spot. I cannot imagine that your intent was to leave consumers filled with anger and distate when JC Penney is mentioned. An advertising agency came up with horrible creative and it was approved by someone in your company. That doesn't inspire confidence in your marketing department, or your company. This was a horrible idea and shouldn't have made it out of the very first creative meeting at the ad agency. I would dump the spot, the agency and whoever approved this mess at your company. |
| Tony B | 2/1/12 |
| I'm scared to even turn on the TV for fear that the JCP screaming commercial will air. And so many times!! Boy I hope your listening to these comments - 'cause in this case "any publicity is good publicity" is not going to work. Ever here of product association? Now when people drive by your stores they will become immediately annoyed and anxious. I'm not going there anymore. Sheesh.... |
| Sandy | 2/1/12 |
| YOU HAVE TO TAKE THE SCREAMING AD OFF TV. (YES, I KNOW USING ALL CAPS MEANS I'M YELLING.) THE AD IS OBNOXIOUS, IRRITATING, STUPID, POINTLESS, HARMFUL TO YOUR BOTTOM LINE. YOUR BEAUTIFUL CATALOG CAME THE OTHER DAY SO I STARTED LOOKING THROUGH IT. ONLY SAW THE FIRST FEW PAGES BEFORE I TOSSED IT AWAY -- I JUST KEPT HEARING THE SCREAMING FROM THE AD, AND GOT COMPLETELY TURNED OFF. I'M SURE I'M NOT THE ONLY ONE WHO DID THAT. AND, I'LL BET THOSE CATALOGS WERE EXPENSIVE TO PRODUCE AND SEND OUT. YOUR POOR JUDGEMENT ON THAT COMMERCIAL IS HAVING WIDE REACHING REPERCUSSIONS -- PEOPLE REFUSING TO SHOP IN YOUR STORES, WASTED CATALOGS, PUBLIC BAD WILL, LOSS OF CONFIDENCE IN MANAGEMENT WHICH COULD RESULT IN STOCK HOLDER DISSATISFACTION, ETC. SO, ONCE AGAIN, TAKE THE SCREAMING AD OFF THE AIR. |
| Liz D. | 2/1/12 |
I know, you don't want anyone shopping at your stores. Based on the recent screaming commercial, I figured it out.
It really too bad that you don't care about your image. I can't tell you how offensive I found this commercial.
Your marketing staff needs a vacation. |
| Barbara | 2/1/12 |
| Stop the screaming ad! It's like running fingernails down a chalkboard! Obnoxious is an understatement! Very disappointed that JCP has stooped so low to get people's attention. Remove it from TV and fire your marketing director immediately! |
| Christine Swalgin | 1/30/12 |
Stop running the screaming ad. I have to mute the TV when it comes on. It makes me angry and my blood pressure skyrockets! Did your people really think this would make customers want to run to your store. I will not shop at JCPenny until the ad is GONE. The last thing anyone needs when they are relaxing and watching TV is SCREAMING!!
|
| sg | 1/30/12 |
Others have said it already, but I figure maybe if lots of folks tell you maybe you'll pay attention.
I hate your new ad -- listening to all the screaming is horrible. It took rewinding it to even figure out what the ad was about. Let me tell you, it sure doesn't make me want to walk in the store. Quite the contrary.
So you ad has created another angry consumer. |
| Amy | 1/30/12 |
| Thanks to whomever invented the mute function for TV. JCP has just won the most annoying commercial ad in the history of TV. I thought the GEICO's pig was the worst until I heard this commercial. Michael Francis should follow in the foot steps of other corp. leaders who have heard their consumers dissatisfaction. |
| Celia A | 1/30/12 |
| That new commerial is the most horrible thing I have ever seen and heard. When it comes on I change the chanel or mute the tv. It makes me want to avoid JCP all together. |
| Sherry B | 1/30/12 |
| This is the most annoying commercial EVER! I mute the sound or change the channel when it comes on..I could care less that JCP is "reinventing", this horrible ad will not make me run out to a store near me to shop, in fact it makes me want to go out of my way NOT to shop there..I wish there was a rating lower than a 1 because I would certainly use it... |
| Dee | 1/30/12 |
| I wish you would remove that horrible screming commercial. It is the most annoying thing I have ever heard. Who in their right mind would want to hear an isiot screaming at you through a commercial. I have to turn the sound off during your commerciaal. I certainly hope you didn't pay anyone to make this awful commercial. I have been a loyal customer for years. This is terrible. |
| Ray B | 1/30/12 |
| End the screaming ad or my shopping a JCP has ended! |
| Holly | 1/30/12 |
| Worst commerical I have ever seen. I am embarassed to say I work for JCP. That is in insult to everyone. This really supports the society we have all created. Typical public school bullshit. So glad I am so above all of this crap. I got my degree and I am out of JCP the first job that comes along......... |
| James Dunn | 1/30/12 |
If I were the CEO of J.C. Penny I would immediately ask for the resignation of the head of marketing. What person in their right mind would possibly think an obnoxious screaming add could boost sales. If someone in the organization does not remove this quickly I will never spend another dime at J.C.P.
|
| V.W. in Sacto | 1/30/12 |
| Your latest commercial does not bother me. What bothered me was going into your store this past Sunday and seeing the change. Not good. Reminded me of a Target, Walmart. Don't get me wrong, I like these stores for when I need them. However, I felt that JCP was a step or two about these stores. With the current change, it has that Target/Walmart feel, that somewhat less expensive look and feel. I liked JCP for the service, the quality of their clothing, and the fact that I could shop for my whole family there. I loved the sales. Never had a problem. If I forgot my coupon, it was at the register. Or I could go to catalog and have them print out my rewards certificates. I have been a loyal JCP customer and I am saddened that I will now have to find another place to shop. |
| brenda p. | 1/30/12 |
| This ad, as well as the misguided and idiotic marketing campaign, are insulting and ridiculous. I can afford to shop anywhere, but like JCP for the excellent merchandise and friendly sales associates, who, by the way, are leaving in droves. Or, Mr. Johnson, have you not looked away from your narcissistic mirror to notice? Your pompous attitude and delusions of greatness are truly nauseating. You are not even close to being a "genius." Pathetic is what you are. I feel sorry for all those souls you have crushed on your meteoric rise to the top. The fall will be long and hard. |
| Pamela Markowitz | 1/30/12 |
| I've filed a complaint with the FCC because the screaming ad is so far beyond loud and obnoxious that it makes me want to sue JCP. My husband and I adopt older dogs from the Humane Society to give them a better end of life. We have three large dogs, aged 19, 18, 13. I generally keep the the tv on low as white noise, to mask the exterior sounds of loud children, or car doors slamming, things that might startle or incite my old beasts. For me to see looks of terror on my dogs' faces when this screaming ad airs tears me apart. It is not just a bad ad; it exceeds the volume of normal broadcast tenfold. Yank the damn ad. And no, the "even bad publicity..." theory doesn't apply. |
| helen | 1/30/12 |
very annoying commercial makes it hard to want to shop there
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| Kathy K in TO | 1/30/12 |
PLEASE pull the commercial off the air, Rating system should allow for negative numbers
It has now become so annoying, we are just changing the channel.
If your ad team was trying to change customer perception of JCP, mission accomplished.
Everybody I have heard voice an opinion on this matter (and there's a lot of negativity out there) is saying pretty much the same thing "JCP obviously has idiots in the marketing division, who see their customers as idiots and, of course, idiots hired those marketing idiots".
Most would not be caught dead with a JCP bag and will not be choosing JCP for their shopping needs anytime soon. It has simply been an extremely offensive campaign. |
| Sharon N | 1/30/12 |
| I've been a Penney's shopper since 1968 and I've never been disappointed. But now, thanks to a commercial, I am really disappointed. Not only do I not understand it, I can't stand hearing those people screaming. Whose bright idea was this. Maybe a new advertising person would be in order. What's wrong with just telling consumers what you're doing in plain ordinary language that most of us can understand. If I could give you a zero for this ad, I would |
| joan | 1/30/12 |
| i sincerely hope someone actually reads and reports on these comments. the no ad is by far the worst piece of advertising i have ever encountered. i have never bothered to comment on an ad before, good or bad, but if you are paying a company to produce that disgusting and extremely annoying ad, you should ask for damages. i have never had to mute an ad before, but i watch tv with remote in hand whenever that comes on. dont you have screening processes before you go national? i cannot believe any consumer board thought that ad was a good idea. i used to love shopping at penney's, but now when i see the sign over the door at the mall, i cringe. mind association. it is a strong incentive to go elsewhere. if you need a screener for ads, i am available and probably eighty percent less expensive than your present ad firm. just a heads up. this was a mistake, big time. |
| Mark C | 1/30/12 |
| ENOUGH IS ENOUGH alright! Worst ad to be on TV and can't change the channel fast enough when it comes on. Forget about muting it, turns us off so much don't even want to see it. What was your marketing and advertising departments thinking of when they put this on, no wonder your sales are down and your just hanging on. In these times I feel for your employees. |
| Barbara | 1/30/12 |
| I TOO FIND THE SCREAMING COMMERCIAL INSULTING! WHY WOULD ANYONE WANT TO SHOP IN A STORE THAT APPARENTLY THINKS THAT THIS TYPE OF ADVERTIZING IS ATTRACTIVE? IF I WANTED SCREAMING, I WOULD GO TO SHOE CARNIVAL WHOSE COMMERCIALS ARE AT LEAST NOT CONDESCENDING. AND YES,I AM SCREAMING IN PRINT ON PURPOSE! |
| Holly | 1/30/12 |
| I sent an email to JCPenny customer service about the screaming ad currently airing on TV, but received a canned response that was essentially more marketing. So I want to add my comments to this forum. This is perhaps the most offensive commercial I have ever seen on television. It is coarse, unimaginative, and rude. It is so loud that it hurts the ears. I immediately hit the mute button. If JCPenny customers in real life are so inconsiderate of others that they must shriek, bellow, blare, howl, screech, shout, shrill, squawk, squeal, wail, whoop, and yell in public, then I certainly do not want to be shopping anywhere near them, as they would most surely ruin the shopping experience. Apparently Ronald B. Johnson or others in Corporate approved it, but what were they thinking? It represents the store very poorly. |
| Jason | 1/30/12 |
| The new JCP commercial is disgusting! It makes no sense and I have to mute it when it comes on. What the heck is your marketing team thinking? |
| Linda Vanags | 1/30/12 |
| Did not care too much for your store, started liking the store a little bit better, but then the screaming commercial is just plain HORRIBLE!!!!!! I cannot mute the commercial fast enough! I think you will be losing customers instead of gaining them! Because you did lose me for sure!! I think you need to rethink the commercial! Maybe if enough people write, you will take off the commercial?!?!? I can only pray that you do! |
| Mary | 1/30/12 |
| Lose the new ad! Really! I think your new policy to reduce pricing and have additional sales twice a month is a great idea! I hope it improves your sales and saves jobs and everyone lives happily ever after. But I can't get to the mute button fast enough when your commercial comes on. It ruins the positive message and leaves the viewer with a very negative image! Very sincerely, Mary |
| Ron Pies | 1/30/12 |
| The worst ad in the history of product advertising. Ron, would Apple have ever used anything like this? The answer is NO. Please stop it now. |
| Deaf Now | 1/30/12 |
| I'm going to walk in your store and scream so loudly and obnoxiously that I disrupt everyones shopping experience...then I'm going to walk out and never step foot in a JCP store again. If you think any press is good press, you're dreaming. I think I'll have PTSD from seeing the letters JCP from now on. Stupid ad. Stupid company. Will never shop there again. |
| Terry Analore | 1/30/12 |
| My husband and I are completely turned off by the latest commerical with the screaming people. I've never been so disappointed in a company. Please, please take this off the air. I mute my Tv and leave the room. |
| Tanja from Illinois | 1/30/12 |
| After seeing/hearing that HORRIBLE JCP screaming tv ad I have made it my mission to NEVER walk into a JCP store again. Many many of my friends feel the same way. IF JCP were not in bankruptcy before the screaming tv ad this will surely put them out of business. |
| Mart T, Tucson, Az :( | 1/30/12 |
Are u nuts? This ad..is abuse to my ears.
Will not shop at the store until commercial is REMOVED! |
| Ronald P | 1/30/12 |
| I want to kick my tv set in every time I see those screaming idiots on what I guess is a comercial for jc penny. somebody at jc penny is out of their minds. Good luck with that ad. |
| Fran | 1/30/12 |
What is this horrible advertisement. i can't handle the screaming and change the channel each time it comes on. Can't for the life of me figure out what you are advertising and honestly, now I couldn't care less. Thanks to that stupid ad I have no interest in shopping there.
What does it mean, what does it stand for??? Do people scream in your store aisles? What are they screaming about, they all sound like they are being murdered. Why would I want to go to a store where people are screaming.
And, again, I have absolutely NO idea what you are advertising.
Get this horrible ad off my TV |
| Susan | 1/30/12 |
| Your market researchers should be FIRiED!, the screaming commercial is so obnoxious I turn the channel when it airs. I never want to shop your store again. |
| Big Jim | 1/30/12 |
If JC Penny thinks olny women hate this Screeming commercial, think agaduin. I am a 68 year old USMC Sergeant, of the VietNam era. I can't afford to destroy my TV, but if I could, one round from, from a 1911 45cal would be my solution to the to the worst TV commercial I've ever seen. Remember, a
happy customer tells one person the're happy, but an unhappy customer tells 8 potential customers
they are unhappy. With JCP looking at a bankrupt filling, this is one dumb move. Offer a public appology. |
| Don | 1/30/12 |
Your screaming commercial compares to the actions of someone who has witnessed
the horrible sight of death to their child or partner, I only recall that sound
in Viet Nam. Who ever signed off on your ad campaign needs to be informed that it
is not as hot as he/she thinks it is. I will never spend another dime in your store
again,and we have 8 grandchildren.
|
| Anonymous | 1/30/12 |
| Its on again...I will never ever set foot in your store unless to walk in and scream at the top of my lungs. By the way, the new logo "JCP" looks like you are trying to compete with KFC. What's it stand for? Perhaps Jerks Communicating Poorly? Or Just Crappy Products? Good luck on your race to be the next retailer to close its doors. You are certainly off to a head start with this campaign. |
| Charlotte in RI | 1/30/12 |
| Please make the JC Penney ad go away. I like shopping at JC Penney, but everytime this ad comes on I want to go screaming myself in the opposite direction. Whoever came up with this bright idea wasn't supervised. I'm not sure what they thought was appealing or informative about it. Please, please, please . . . . make it go away. |
| Cerridwyn | 1/30/12 |
| I would dearly like to know how the foo I ended up on JCP's mailing list when I never signed up for it. I do not subscribe to any magazines or catalogs, nor do I purchase anything online because I do not want my contact information sold. I called the customer service number and "Debbie" was of zero help. |
| Lisal | 1/30/12 |
| The screaming commercial MUST go. It is the most annoying, worst commercial ever. I have to mute the tv every time it comes on. It seriously only makes me want to STOP shopping at JCP!!!!!!!!!!!!!!!!!!!! |
| Maryann | 1/30/12 |
| I hate your screaming commercial. I also hit the mute button immediately!! I will think twice before going to jc penny. That is how much I hate that commercial. Worst I have ever seen and I am over 60,,, |
| Kileen | 1/30/12 |
GET your screaming commercial OFF the AIR-its so obnoxious- I live in a high rise condo- we all share a hall and my tv needs to be louder then some because of the loud baby and barking dog upstairs- when your commercial comes on- I have to mute it because it sounds like IM screaming!
Target's Lady In Red at Xmas is FUNNY, CATCHING, MAKES me laugh and want to watch it. Next time get a better AD AGENCY! |
| Ron Pobuda | 1/30/12 |
| If I hear that screaming commercial on TV one more time I will personally will hire a huge speaker system to play it outside your corporate offices at the highest possible decibles till you take that monstrousity off the air. It's offensive in every sense of the word |
| Kendalray | 1/30/12 |
| I cannot believe you have these HORRID commercials- I have to MUTE it immediately it is more then obnoxiously irritating......Why on earth would you put something like that out there? It belongs in a HORROR FILM- call it- ONE FLEW OVER THE CUKOOS COOS NEST PART 2.......about crazy people that are not allowed to go shopping because of their screaming so they are sent to a psych ward!! |
| aer killiman | 1/30/12 |
| Not only the worst commerical but it plays more then car insurance commericals, I found a great way to stop them, not MUTE, change the channel and dont go back to that station becaue they are going to show that commerical again and again. If thats an indication of how they want to go then its back to macys for ME. |
| Allan Gelber | 1/30/12 |
The screaming women commercial is one of the worst I have ever seen.
Who was the idiot at JCP that OK'd that obnoxious TV commercial?
Every time it comes on I mute and leave the room. UGH!!!! |
| Suzy | 1/30/12 |
| THE WORST AD CAMPAIGN EVER. ENOUGH SAID....it does NOTHING to encourage shopping at the store. Should be taken off the air. |
| suzy | 1/30/12 |
| FORGOT TO SELECT THE STAR RATING ON MY ORIGINAL RESPONSE. It is in no way 5 stars...it should get a big fat zero. Even though it's got our attention, it is in NO way positive. Quite a turn off. |
| Rhonda Mick | 1/30/12 |
| the latest commercial with the screaming people is the worst tv ad I have ever seen in my life. I like JC Penny and would go there if I intend to shop . However , my husband who drives me to the store has said he will never go there again as this is the worst , most annoying commercial. Unless you are trying to go under , the commercial is most ineffective . Please I beg you Please remove it . It is awful. |
| Kelley | 1/30/12 |
| The screaming commercial is absolutely horrendous!!! I am quick to change the channel as soon as it comes on. If I were the networks I certainly would have charged more than what it costs for a Superbowl commercial knowing viewership was bound to go down because of it. I didn't even know what was being advertised because I would change the channel immediately. Today I heard colleagues talking about boycotting JCP and I inquired as to why..."because of that horrible commercial"...so now I at least know who to complain to. Please make it stop!!! |
| Greenberg, Boston | 1/31/12 |
| The "Dies Irae" and "Lacrymosa" of Mozart's Requiem, KV 626, ingeniously excerpted and stitched at identical chords by the ad with an excerpt from the "Introitus", speak of the "Day of Wrath", the Last Judgment of the dead, when, according to the New Testament, there will be a LOT of screaming, yelling, and gnashing of teeth, as depicted in the ad, and other horrible suffering and woe. However, this kind of knowledge of the content of classical music is exceedingly rare today, outside of professional and academic musicianship and choral societies. Poor Mozart, and kudos to the ad designer who actually understands what this masterpiece is about. Only **** because I still don't understand the connection of the Last Judgment to the business of J C Penney. |
| Steve TH | 1/30/12 |
| What did Pennies do, hire Burger Kings ad people after their stupid ads were discontinued? Penny's ads are by far the worst I've ever heard.They convinced my family never to shop there again! |
| Teri | 1/30/12 |
I abhor the screaming ads. I'm hoping that the plans for these obnoxious ads was to use them for a very short time...maybe just through Super Bowl Sunday. Hopefully, after that JC Penney has a kinder, gentler ad to encourage us all not to hate them anymore. Currently I just mute the ad and sometimes change the channel too. I would think that if there is so much hatred for these commercials, the networks would refuse to sell JC Penney ad time. After all, who wants people changing the channel when these ads come on. They might not change the channel back after the ad. Not so good for programming.
I grew up thinking JC Penney was a classy department store. After these ads, not so much. |
| Christine | 1/30/12 |
| I have never muted a commercial faster in my life!!! I tried to figure out why you would even post it, what it really means... it's simply stupid and beyond annoying!!! Makes me want to take my regular JCP shopping trips up down the mall to Macy's!!! |
| K Tracey | 1/30/12 |
| I am not surprised by the large number of negative responses pertaining to JCP's latest "screaming" commercial. Like so many others, I either mute the sound or change the channel when this hideous commercial comes on. It is in no way entertaining or humorous; it grates on my nerves like no other commercial does. I understand marketing principles: elicit consumer response, positive or negative, so long as the consumer becomes aware of the brand. JCP has failed miserably in its goal. Yes, consumers have become aware who the advertiser is and have responded quite loudly: WE HATE THE AD!!! I don't even understand what JCP is communicating via this ad nor do I care to know at this point. I also believe the ad agency that came up with this ad should be fired, along with the JCP marketing team who approved it. I will intentionally stay away from JCP stores as a direct result of this screaming ad. I have also written to specific TV channels, ie Bravo, asking them to pull this ad from their programming because it is so overwhelmingly disturbing and annoying. |
| Russell B Jones | 1/30/12 |
| Your latest TV commercial with people screaming like bloomin idiots is by far one of the most aggravating commercials on TV. With the vast resources of JCP, surely you can come up with an Ad Agency staffed by some knowledgeable personnel. |
| jeanne65 | 1/30/12 |
why no zero star option? Actually you need minus 10 for your new marketing campaign.
No, being aware of this commercial does NOT mean it is working. It means I have graduated from a JCP customer to someone who will never go there again. You have ruined every relaxing evening since this campaign started. I can't change channels fast enough--and yes, if necessary, I will simple turn off the tv (ref: your multi-channel strategy). So delude yourselves if you must--this is not going to interest me in your store at all. In fact, you show all screaming women--really? nice depiction of women (I think there is one exception but it is a very brief and much less aggravating instance) I'm gone! (eg no discount program you offer will fix this--I'm VERY loyal on my standards) |
| Chris L. | 1/31/12 |
| I had no idea what company had the horrific screaming commercial because I mute it or change the channel as soon as it comes on. Someone asked me if I had heard that God awful JCP commercial and I had to ask which one because I have never left the commercial on long enough to know who was advertising. Isn't this the direct opposite of what you should want in a commercial? |
| Tommee Caldwell | 1/31/12 |
| Oooh, I was also so annoyed by the assult on my ears by the screaming ad that I mute the TV at first sight (hopefully before I can hear it). I hadn't noticed it in the last few days, so I thought you'd gotten the message. Then lo and behold, I'm sitting her at computer working with TV in background, out of reach of remote control and-OMG here it goes again!!! PLEASE, people. What in the world are you thinking? I know it seems to be generally thought by ad agencies (I assume) that loud, raucous noise makes us pay attention-but, you know we're really not that stupid. And this is worse than most. Please reconsider and withdraw this ad. I would never go to JCP to shop based on this, in fact, just the total opposite. |
| Kris Lojpersberger | 1/31/12 |
| Your screaming commercial is obnoxious and despicable at best. I have decided to stop shopping in your store because of the commercial, was that the intended effect? I change the channel everytime it comes on. Would it be so awful if someone in the entire retail (not just clothing stores) sector took the dramatic step to show a classy, intelligent commercial, that didn't demean or insult your prospective customers. |
| LizaNYC | 1/31/12 |
| I hope you fire the advertising agency who came up with the offensive and disgusting television commercial of individuals screaming in pain. It's is repulsive and actually CAUSES pain in the viewers. I will no longer shop at JC Penney until you treat your customers with respect, and remove this awful, awful, awful ad. |
| Jo-Anne | 1/28/12 |
| After reading the latest response to your new commercial, I guess I am one of the lucky ones never to have heard it. My experience with JC Penny: I always felt that the quality of clothing you sell in your stores was always better than what Macy's carries. I think that their prices are high for the quality of clothing you are getting. At the end of the year they have racks and racks of clothes at 50% to 75% off that they haven't been able to sell. Kohls has quality clothing but unless you buy on sale, their prices are high also. Unfortunately, I do not shop at Penny's as often as I would like because they closed several stores in my area. As far as the commercial.......hire the company that does the commercials for Geico then maybe people will watch and listen. |
| karen koch | 1/28/12 |
| Worst customer service i have ever had, my daughter has had the worst month of her life because of your jeweler sales people. I helped her boyfriend pick out a beautiful engagement ring for my daughter, great sale price and warrant policy. He proposed to her on christmas eve and she kept the ring for two days, bought it in to the store to get it sized. I understand you have to wait it was two weeks after she bought it in that she received a phone call that you jeweler could not size the ring from a 7 to a 9 1/2 because of the diamond on the sides of the ring. She was told when jcpenneys got the ring back they were going to take it to a local jeweler to have it sizing. Again a week later she got a call to tell her the same thing. My daughter informed her that the jewelers are incorrect, i myself had taken that ring to my jeweler before her boyfriend gave it to her to see how much it would cost to size, so she would have it done when he gave it to her. My jeweler told me $140.00 because he would have to add additional gold to band but it WOULD NOT ME A PROBLEM to size and would take 3 DAYS!!! I decided not to do it because of the cost. Jcpenneys jeweler manager didn't believe us and meet us at the jeweler that next day. She asked him why he was able to size then all the other could not he replied that he has over 40 year of experiance and he could do it just fine. Your manager told my daughter she would like to talk to her outside and told her if she wanted to get this ring sized there it would void her warranty her boyfriend bought and she didn't think her boss would approve the charge to size. She told her that normal cost to them to size is $60.00. This is totally not what she told my daughter when they talked before. She have told her if she could find a jeweler to do the sizing it would NOT affect her warranty and they would cover the cost of sizing. She came back into the store to make my daughter sign a form that she kept the ring. My jeweler told her that her customer service skills were terrible and if he talking to his customer and treated them that way her would not be in business. So at this point my daughter has to pay $140.00 for the ring to be sizing, she doesn't know if she will have a warranty and doesn't know if she can get it refunded for the additonal cost he paid. This ring is special to my daughter because he asked her to marry him with it, your sales people didn't care and told her to pick out a different ring. Really? I feel terrible because i bought my son-in-law to jcpenney to buy the ring..now i regret. |
| Wendy | 1/28/12 |
Screaming Ad: I can't believe you think it would motivate anyone to shop in your store!
Makes me think twice about jcp. |
| Rachel | 1/28/12 |
James Cash Penney founded our Company in 1902 based on The Golden Rule – it was even the name of his first store.
I think Mr. Penney would be ready to FIRE every single employee who was involved in the decision to air that obnoxious screaming commercial.
Really? Does ANYONE involved in the decision making for commercials think being screamed at is how ANYONE would like to be treated?
If I see that commercial one more time, I am through doing business at Penney's! |
| Sandy | 1/28/12 |
| The new TV ad is HIDEOUS!!The first time I saw it, I didn't even see what was being advertised because I fast forwarded after the first screaming woman. Then I decided to voice my opinion so I had to watch it again. Believe me, the second time is the last time. I've asked my friends for their opinion by saying "What do you think of the new JCP ad?" Each one asked what it was about. When I told them it was the one where everybody screamed "NOOOOOOO", they all said they didn't know it was JCP 'cause they muted it. So, not only is that the most annoying ad ever on TV, nobody knows what it's for. What dos that tell you? Nobody is watching it after hearing the screaming. Thank goodness for the 'mute' button. I know you're revamping your company -- I sure hope your other changes are not reflected by this awful and ineffective ad. Please take it off the air. Thanks. P.S. Wish I could have given it a zero rating. |
| Joan | 1/28/12 |
| Thought it was only me who thought your latest tv commercial was the worst I have ever seen until I read all the other comments from viewers. I, too mute it or switch channels immediately. I think you should quickly find another advertising agency since this one is doing their best to drive away all your customers! |
| Paula Teeple | 1/28/12 |
Your screamer at Christmas was bad enough. Totally annoying and inappropriate, only supporting the dysfunctional society we've created. Now your new ad with more screamers is so offensive that I will no longer shop Penney's after many, many years of loyalty. I love Kohl's and Kohl's it shall be.
I sure hope you didn't give a bonus to whomever came up with the screamer routine!! |
| Absolutely Annoyed | 1/28/12 |
| This commercial that is presently on tv @ this time advertising a sale for 2.1.12 is the absolute worst! I have to mute or change channels. I have never felt the need to voice my opinion about any advertisement what-so-ever until now. I am just speechless about what the advertising dept. of jcp was thinking when this commercial aired! Certainly not a positive outcome! Because of the stupidity, annoying, loudness, & definately the worst advertisement ever there is no way I personally would go shop this sale @ jcp! |
| sgrodner | 1/28/12 |
| Who in God's name OK'd the newest commercial for JC Penney? Do you really thing that watching a bunch of obnoxious people screaming at us through our televisions will make us run to your store? Someone in the Marketing Department needs to be fired. It insults the intelligence of most of the consumers who spend their money at JCP. Do you know what I do when a company insults my intelligence and annoys me night after night? I stop spending my money in their stores.... |
| stef zavar | 1/28/12 |
your ad is so annoying that I mute the TV. i hope that a flash mob shows up at every JC penney store and starts screaming like your idiot actors in that commercial. See how you like it.
There are not enough words to details my feelings about this ridiculous cmmmercial. I have shopped at JC Penney for over 45 years and I will never go there again just because you have offended my intelligence. Fire all the people involved especially the new CEO- apparently a real dumb ass! |
| mindy ellzey | 1/28/12 |
| Please remove that horrible screaming commercial. I have shopped at your store for 60 years but no more. That is the most annoying commercial of any that has been created. |
| Deaf | 1/28/12 |
| If it were in my power every individual that had any part of the screaming ad would have to listen to it 24/7 for at least one month, along with sounds of the barking dogs and crying babies the ad evokes. |
| Catt | 1/28/12 |
| By far, the WORST advertising campaign I have ever seen, don't know what the commercial is about, I change the channel, or mute it right away. Does not compel me to shop at JCP. Hopefully this will be taken off the air soon, There has to be a better, more clever way to get your point across with out being insulting to an intelligent audience. |
| Jean M | 1/28/12 |
| I wish this would go straight to the CEO,Ron Johnson, who I saw on CNBC the other day...very impressive resume and spoke as someone who could help turn the company around....BUT after seeing & HEARING this stupid, insipid and offensive newest ad re the 2/1/2012 change I know I am not part of the target (no pun intended) group of shoppers for this store, and I can't imagine who would be!! WHO in their right mind would think this would appeal to a group of consumers...BIG mistake for the new boss...Apple would never have had an ad as dumb as this one! |
| Sue | 1/28/12 |
| If this commercial is an example of the new ideas that are going to advance the JCP corporation in the business world.....good luck. You are going to need it. I and my money will not be there. This site's rating system should have a 0 star rating, as this commercial is less than poor. |
| Jan James | 1/28/12 |
Dear JCP -- are you getting the message. You are obnoxious and insulting. Get with the program. While I hate WM, at least they don't SCREAM at us. I shop at Dollar General and K-Mart -- neither of whom SCREAMS at us. They just have good prices. So I go.
I will NOT be going to Penney's anywhere in the near future -- and I frickin' don't care if you are giving away a pair of shoes with each purchase or anything else. I don't "DO" screaming.
I am so disappointed in a what should be an American piece of shopping history. I'm embarrassed for you. I really am. Be looking up the section on Chapter 7. It's coming, since this is (apparently) the best you can do?
Baby Boomer + -- who was looking forward to shopping at JCP again. Too bad. Missed opportunity for you. Ugh! |
| Meg | 1/28/12 |
| THE POOR RATING IS COMPLIMENTARY FOR THAT LOUSY AD. ARE YOU JUST TRYING TO DRAW ATTENTION TO YOURSELVES BY ACTING LIKE 2 YEAR OLDS. YOU WOULD HAVE DRAWN MORE POSITIVE ATTENTION BY USING 2 YEAR OLDS AND GOING FROM THERE. DO YOU NEED HELP WITH YOUR ADS. I KNOW CREATIVE PEOPLE LOOKING FOR WORK AND WE LIKE YOUR PRODUCT. NOT YOUR LAME AD. I HAVE ALWAYS LIKED SHOPPING AT JC PENNEY BUT DO YOU THINK I AM A MORON? |
| charlene g | 1/28/12 |
| I was a very loyal customer of JC Penney's but after hearing their awful commercial and reading about how they are changing their sales strategy, I will be doing my shopping elsewhere. I agree with the comment about the moronic advertising agency that came up with their most recent commercial..what were they thinking? Bad, bad idea. |
| Judy Lanman | 1/28/12 |
| Your current ad on TV with all the screamingis horrible and infuriating. I mute it when it comes on. I do not even know what the commericial is about and I have no intentions of finding out nor do I have any intentions of ever, ever again shopping at JC Pennys. |
| Kathy K in TO | 1/28/12 |
| I cannot mute my tv fast enough when the commercial for 2.1.12 starts playing. Really bad move putting that one out there! Pls cancel or change it. * Clearly, though, some people are confused with the rating system and have Awarded 5 stars IN ERROR. |
| Kathy | 1/28/12 |
| Your screaming commercial is one of the most offensive things I've ever heard on TV. When I first heard it, I thought it must be a promo for a horror movie. I was shocked to see that it was JC Penney. The ad agency who dreamed up that disaster should be fired. My dog cowers every time it airs as I scramble for the mute button. What were you thinking? Seriously? I just received a very expensive looking catalog in the mail from you and trashed it before I even opened it. My opinion of your company has plummeted. Screaming horror commercial = HUGE failure. |
| Sue C | 1/28/12 |
| It is not true that any publicity is good publicity. That screaming ad is the worst and I have developed a new fondness for my MUTE button. I was ambivalent about JCPenny up 'til now. However, I have changed my opinion. If the moron that approved that obnoxious display is the caliber of professional running the company, then I truly want nothing to do with Pennys. Consider me NOT a fan. |
| TVfool | 1/28/12 |
| Is there anything that will persuade you to pull this ad? You may wish to attract attention and to make an impression, but it is NOT a good impression. I am beginning to hate J C Penney as I hit the remote during the very first screaming note. Please! Fire your ad agency and the head of your marketing dept. We get it! No more sales at JCP... so knock it off now! |
| darlene | 1/28/12 |
Normally, I don't take the time to write and complain but I agree with the rest of the viewers your commercial is the most irritating on T.V.
I can't believe people got layed-off with long time service and instead you actually spent money for such trash for advertising!
Its disgusting! It certainly doesn't want me to rush to your store to see the BIG DEALS that is suppose to be coming--2-1
What were you people thinking???? |
| Tara | 1/28/12 |
| Your ad with the screaming ladies is an INSULT to Women... its AWFUL. Think of kids with Autism and those with Neurological issues, or an elderly person sleeping in their chair while watching T.V and being Startled awake by that awful screaming. What were you thinking!!!! Do you think you are going to be held responsible if there are those who have Neurological issues and are affected by this ad, or kids or adults with Autism who cannot have sensory overload. This is the most LOW CLASS thing to have put on the air. WHat the hell were you thinking. And what really pisses me off is that I went on line and saw ALL These Complaints and the damn commercial is still running.... Who the hell wants to be SCREAMED at. how would these advertisers like as they sit down to dinner or to watch TV to have some women SCREAMING AT them or outside their house getting mail SCREAMING to the top of their lungs.. its AWFUL.... what are they still running it because of money spent on it, or a contract.. that is worth all the damage and insulting image they have given. I dont plan on ever shopping at JCP CHeap Crap again. |
| KJ | 1/28/12 |
Can you imagine Returning something to JCP and being greeted by those ladies SCREAMING!!!
Shop at Nordstrom or Macy's they are much better quality I feel and better customer service.
I wonder if JCP thought this was better to get bad Attention than no attention at all, the only thing is they have
insulted so many people they LOST customers by insulting their senses, their home , their TV viewing and intelligence. JUST LOW CLASS and awful. |
| Upset with commercial | 1/29/12 |
| WHy is it still running after all these Dislikes of it.. pissed off people ... not just at this site just google this and see. What the hell does JCP not respect people. ? Lets see how they do for business after this.. to remove it would at least make ALL the people feel Respected and heard and even an Apology to be posted on their site and ads BUT I know I won't shop there again.. I think it is a very insulting ad, and also very dangerous... to kids with Autism , sensory issues and elderly... and they are not even thinking of that, if they think it might come back and they are held liable than they will remove it. |
| CW in SF | 1/29/12 |
Email the execs and tell them how they are ruining our peaceful evening with their horrifying commercial with women screaming as if they are being assulted.
Email addresses for the Marketing execs Michael J. Boylson Chief Markeing Officer mboylson@jcpenny.com
Emily Florio , Senior National Advertising Manager , eflorio@jcpenney.com
Ruby Anik, SVP Brand marketing ranik@jcpenny.com
It is all over the web, people are writing the marketing execs directly to stop the commercial! |
| Bill | 1/29/12 |
| Right- this commercial could not possibly be more inane- but perhaps fitting! In their infinite wisdom, the producers have allowed some stupid music producer to use the "Dies Irae" from Mozart's Requiem. Are they perhaps more prescent than they know- celebrating an early demise of the J.C. Penney Co? (or if we're lucky, an early demise of the idiots who produced the commercial!) |
| Penny Young | 1/29/12 |
| Actually, I'd give your screaming ad a ZERO or a MINUS rating, were that possible. When finally I actually waited to the end of that horrid commercial, the mute on, I was STUNNED to see that my beloved JCPenney(which carries my favorite line of clothing, though I recently learned that Macy's does, as well...) is behind that insanity-inducing ad. The countless other ads for PSYCHE (which runs for hours and hours on Sunday) should pull out as fast as they can, as I imagine many of your viewers mute through the entire ad sets, to avoid getting trapped by that mind-numbing ad...which I can't get to fast enough when I'm off looking for a snack; if I fall down in the attempt, I'm suing. (And I mean that in the nicest way.) PLEASE PULL THAT ATROCIOUS COMMERCIAL BEFORE YOUR LONGTIME CUSTOMERS SIMULTANEOUSLY EXPLODE FROM RAGING SPONTANIOUS COMBUSTION! Thank you. |
| Susan From Ormond Beach, Florida | 1/29/12 |
| No wonder you don't provide an email address or phone number to call to complain about your advertising.. I see i am not alone in protesting the stupid commercials that some idiot dreamed up that is the "new face" of Jcp. Have you all gone mad? Do you think we want to hear someone screaming at us?? My husband and I have it down now.....when your stupid commercial comes on, the "mute" button is hit immediately. There is enough stress in the lives of people today to have to hear someone screaming to the top of their lungs.. GET RID OF THIS COMMERCIAL-----NO ONE IS GOING TO WANT TO STEP FOOT INTO THE "NEW" JCP. It's like stepping into the "NUT HOUSE." |
| long time JCP shopper | 1/29/12 |
| If you folks switch to a format where you don't advertise sales, you are complete and total idiots. If you are switching to a format where you NEVER have sales, you are just as stupid. Most people shop the sales papers. I don't go to the mall to peruse your store shelves, when gas costs $3.50 per gallon. I'll start shopping at Target, Kohl's, Sears, or Macy's where they advertise what the sell |
| joan eranio | 1/29/12 |
| In this day and age find writers that bring a smile to peoples faces! |
| OOPSICRAPPEDMYPANTS | 1/29/12 |
| I'm going to your god damn stores and I'm going to get in the face of your moron employees and scream at the top of my lungs. I'm going to eat tons of garlic, cat piss, sardines mixed with dog shit before I do it. And then I'm going to hold there face to my ass while I shart myself. Don' t come to my house with your screaming piece of shit ad again, you rude assholes. |
| shubert | 1/29/12 |
| I agree with everyone.....stupid commercial, I turn it off whenever it comes on, They would have been better to have just shown people with their eyes and mouths wide open with no sound, and then shown the 2-1-12 date. For all the money JCP must have spent for this, I doubt it's going to help them. They need to re-think their on-line shipping policies and start selling things made in the USA instead of China. Other retailers are going to free shipping or lowering their minimum purchase for free shipping. |
| Steve and Debbie | 1/29/12 |
| Your screaming commercial is way past annoying -- it is aggravating, nerve-jangling, against the Geneva Convention TORTURE!!! It is absolutely the WORST TV ad I've ever seen, and there have been a lot of turkeys over the years. This ad has no message, no call to action, and does not sympathize with the viewer (your ad agency is a disgrace). And there is no truth to it -- your customers don't have to worry about missing a sale, because you'll have one the next week, and the week after, and the week after that. My constant emails and direct mail pieces attest to that! Do yourselves and your customers (if you have any left after this) a favor -- take this abomination off the air!!!! |
| Baker | 1/29/12 |
| HOW DARE YOU SHOW UP IN MY HOME SCREAMING AT THE TOP OF YOUR LUNGS! Do you actually pay someone to be that ignorant? I am a 59 year old second generation Penney's customer but you have showed me far less respect than I have showed you so I'm done with Penny's. I will also do my best to discourage a third generation. I am stunningly disappointed in your lack of insight as to the effect this kind of ad would result in. Your company does not deserve to take up ground space in my neighborhood and my hope is that there is enough outrage over this ad that your stores will soon be replaced with a company that doesn't let their psychotic nephew handle their public relations. |
| rhai o'neal | 1/29/12 |
| Mr. Johnson, you and your marketing "yes men" are fools. JCP does not need idiotic ads to attract customers. Take your narcissistic attitude back to Harvard OR Stanford, where everyone seems to think they are gods. Then you can worship yourself ad nauseum. Real consumers can live without your misguided approach to "saving" JCP. |
| Sofia Bridges | 1/29/12 |
| My goodness please stop the screaming ad! It is completely ineffective and rude. Shame on you JC Penny! |
| Claudia O'Neill | 1/29/12 |
I can't stand that screaming ad. Everytime it comes on my TV, I switch channels, or at least turn off the sound while I go to another room. If it pops up on my computer, I close the window, thereby depriving the website of my commerce and attention. If I were a site on which you had bought space, I would be very upset at the traffic you were costing me.
I HATE IT! |
| Dustwolf | 1/29/12 |
Thanks to that brilliant commercial of yours, I refuse to shop at Penney's anymore, no matter how good the sales are, because of that screaming ad. Never in my life, and it's been a long one, have I boycotted a store. This will be my first. I've never seen a company lose this many customers because of a promotion they were running.
What a mistake you made in this pick and whoever the creators were and put this on air? Good going, you all are going down in history as the worst marketing campaign ever.
Congratulations. |
| Dustwolf | 1/29/12 |
I was sitting here contemplating the thought that everyone makes mistakes, even large companies as you are all well aware of now.
What customers want is the key, and the key is not in making it loud and repetitious. Look at the statistics of the companies that are thriving and look at their ads. Soft, soothing, almost "Zen" feeling in their tones. The colors, the music, the voice.
Customers are more drawn to something that they can't quite hear, something that peaks their interest to want to pay attention closer. If you play a beautiful note, if you hear a unique-toned voice, if you start "feeling" a catchy beat,,, but you can't quite hear the message yet, so you start paying attention, wanting to hear what the ad is saying...
There you have it, attention attraction 101.
If you wish to learn further, calm your mind and call out to me with your question and I'll help you, but only if you behave. |
| Cheryl | 1/29/12 |
| If your goal was to run off all of your customers with your screaming commercial - GOOD JOB!!! Someone should lose their job over this, not smart to insult your customers! |
| Harry | 1/29/12 |
Ditto on all of the above -- that has got to be the worst ad ever and will probably cause you the loss of many customers. I personally will think about the irritation every time I see your logo.
|
| Patty Virginia | 1/29/12 |
| I love to shop at Penneys it's my favorite store. BUT, your ad is so bad with all the screaming that I can't stand to listen to it and mute or turn the channel the minute it comes on. Whomever decided to go with this marketing campaign should be fired. I truly think it is the worst commercial I have ever seen. And, I am 64 years of age and have seen lots of commercials. |
| christa | 1/29/12 |
| I don't complain about much but your commercial is awful and turns me off to your store. In fact I haven't stepped foot into a JCP in years. This type of poor quality commercial reflects the poor quality of items I would expect to find in your store. Take it off the air. T |
| KT H | 1/29/12 |
| I'm sorry to admit that I once worked for JCPenney. Your new ad is the most annoying noise polluting commercial I have ever had the misfortune of viewing. My family immediately either switches channels or hits the mute button. An apology to the public MIGHT help your image if you remove this obnoxious ad immediately! |
| I was in Advertising for 20 yrs | 1/29/12 |
| Who on earth recommended this ad? I would not put my name on it but for sure if I do any freelancing, do not want to use this company. Oh my God, my passive dog who never gets excited, ran into the closet and wouldn't come out. I thought someone outside was dying.....stop this polution to our ears. |
| ell | 1/29/12 |
| what kind of idiot approved your screaming commercial. It is awful, disturbing and I mute it everytime its showed. Do the world a favor and get it off the air My God I can't even think of it without getting furious that some idiot got paid to create it.They should be fired !Before you lose customers GET IT OFF THE TV. |
| Joel B. Chappell | 1/29/12 |
| My wife is a former employee of many years ago and we have been customers for over 50 years. Your latest advertising campaign with hideous screaming people is the most idiotic I have ever seen. It has to be a real customer "turn-off" and we both are sure if J. C. Penny himself saw this display of poor taste he would roll over in his grave. Who ever thought this advertisement scheme up should be categorically fired. What are you people smoking? I find it hard to believe that these commercials were reviewed and approved by a group of educated adults. It's bad enough to have to sit through repeat performances of political commercials every evening... Channel 2 and 6 in Orlando, FL ran your ads every 10 minutes during prime time last night. If you want us to shop elsewhere, just keep running this series of ads. |
| V Miller | 1/29/12 |
| Absolutely the worst ad, I would fire the person that came up with that annoying scream ad. Hope they did not pay a lot of money to the people in the ad. I will never shop at penney's again! |
| Tim | 1/29/12 |
| The JC Penney screaming commercial is easily the most annoying and ridiculous commercial I have ever had to watch. I am grateful that I have a mute button on my remote and I can't get to it fast enough when this stupid commercial starts. I am embarrassed to be of the same species as the morons responsible for putting such garbage on TV. My JC Penney's credit card had been destroyed and I will NEVER step foot in the place again. Anyone that has anything to do with getting this commercial on the TV should be standing in the unemployment line. |
| Annoyed in Dayton, Ohio! | 1/29/12 |
YOU need a "NO" / "0" stars option!
Diddo to all the above posts. I can't stand that eye glasses add -- have been hitting mute as soon as I realize it's coming on for a very long time! BUT THIS ONE IS ABSOLUTELY BEYOND STUPID!!!! I don't have words to begin to describe its idiotic content!!!! I too will NOT be giving JC Penny ONE SINGLE PENNY!!!!!! They have lost my business, IF that's the way they do business in the eyes of the public, how ridiculous are they doing things behind the scenes?! This add should NOT have made it out of even the first review session, let a lone the final review! If you ask me there's a whole lot of people who need to be given a mop or broom and told to go clean the back lot! What on earth did they get paid to "create" AND approve such stupidity?!!! Again, you'll NOT get ONE single PENNY from me JC Penneys! |
| Disgusted Kansan | 1/29/12 |
| You should have to sit in a room and listen to that screaming commercial for eight hours straight for subjecting the public to it in our own homes. You have dumbed down far enough, what else will you do, torture animals? |
| Wayne D | 1/29/12 |
| Disgusting is the word i come up with. I will never shop yopur store again unless you take the screamers off the air NOW. How stupid are you as a company to think this is acceptable. I am tired of reaching for the remote to put the mute button on. Your store is now on mute in our house. |
| Marianne | 1/29/12 |
JC Penney wasn't a store I went to very much...but have NO DESIRE
to go into now after the obnoxious commercials on TV and ads in the newpaper. If you're looking to grab attention...you've succeeded because the irritation of your
advertising has many people screaming back>>>I WON'T STEP ONE FOOT INTO YOUR STORE!!! It is horrible advertising and speaks volumes...high ones I might add about the class you lack in a store. |
| Diana Lavia | 1/29/12 |
| I am so happy to have found a site where everyone is in agreement about that new JCPenney commercial! It is the worst idea anyone has ever come up with! I don't even want to go near a store! I have to quickly change the channel or hit mute! And it's even worse if I watch my shows online - that ridiculous commercial comes up numerous times! It makes me want to scream! Fire all the idiots that came up with it and aired it. Good riddance! I don't know if you were copying Target's Black Friday commercial - they knew what they were doing - that lady was fantastic! You guys just suck. I don't even know what it's about I change it so quickly. Please do the world a favor - pull it ASAP! ANNOYING!!! |
| Maggie | 1/29/12 |
| You cannot be serious about keeping that ad on TV -- it is, by far, the worst, most annoying ad in recent memory. The minute it comes on, I hit the mute button. Someone really gouged your marketing department with this one. The advertising team must be howling hysterically that your team actually paid a lot of money for that turkey of a commercial. |
| Steven | 1/29/12 |
| I really can not take this commercial any more me amd my wife specifically chose belk over jcpenny the other day just because of your annoying screaming commercial. Ease take it off of the air now. |
| Boden Farr | 1/29/12 |
| Whoever wrote that ad for you just killed your business. I hate it so bad I'll never set foot in Penneys again. What were your execs THINKING? Let's go down in flames? |
| Susan S. Davis | 1/29/12 |
I am glad to see that I am not the only one that finds the latest 'screaming their heads off people' ad to be the most obnoxious, useless and ineffective ad on TV, ever. I would suppose that your ad staff is basking in the glory of this negative attention -- it is simply not true that all attention, even bad, is good. This ad goes way beyond the line of any good taste.
Please take this thing off the air immediately. Use that air time you're paying for to help people, instead of disrespecting them. You honestly think that this ad will entice people to shop at your stores? I think not. With all that is going on in the world - the joblessness, the lack of health care -- and you think that people would actually scream like this for a crummy sale? You're out of your minds. It is companies like YOU that make this country so sick.
I am planning to complain to the FCC and other authorities, because I find it just that appalling -- and downright evil. |
| Sue Berton | 1/29/12 |
You were 5 Stars, but that stupid commercial you have on the air with those screaming broads has just lowered your rating.
What are the CEO and the Advertising departments drinking? Are they on Drugs? And I do not mean the legal kind.
Someone needs to use their heads and pull that add immediately or your stores will go by the way of Kaufmann's and Horne's. Just who did you think you were appealing to. Please put that folks responsible for that ad on the street. Hire some sixty year old that understands advertising to the greater population of the good old USA.
Wake up and listen for your self!!!!!
Sincerely, Sue |
| Lorraine | 1/29/12 |
| I dislike this commerial so much, that I will no longer shop at JCPenney's! It is so annoying, that I struggle to change the channel fast enough. You've lost several customers due to this ridiculous commercial!! There is NOTHING classy about it!! I would not want to be associated with this type of image. I don't know who your target audience is, but, it sure makes me want to have nothing to do with JCP!! You've lost a customer!! |
| George Egler | 1/29/12 |
| Who is the moron who came up with the screaming ad for your stores? More over, who is the moron within your company who thought that that ad was a good idea and chose to run with it? I always thought of JC Penney as a cut above many of the rest and am amazed that you would resort to this kind of garbage advertising. I have no idea what the content of the garbage ad is because as soon as the screaming starts, I hit the MUTE button on our TV remote. |
| anonomyous | 1/29/12 |
| I hate your screaming commercial, and refuse to shop at JCP because of it. It is irritating, and I refuse to shop where I am irritated. So sorry you think this commercial will bring in more customers....it's not! You will be losing lots of customers with this new ad.!!! |
| Jeri | 1/29/12 |
I don't know who is responsible for your latest screeching ad but I'd like to sue them for mental distress! It is THE WORST commercial ever and gets muted the instant it starts. JCPenney is no longer on my list of places to shop because you felt the need to treat people like idiots and irritate them at the same time.
You deserve a ZERO! 1 star is too hight. |
| disgusted former customer | 1/29/12 |
| Clearly, you think that your customers are idiots that scream like banshees at the drop of a hat. It's an obscene ad that you're running on TV, but a reflection upon JC Penney's management, not upon former customers. |
| Judy Kahle | 1/29/12 |
| Ditto to all of the other comments you have received regarding the obnoxious screaming ad you are airing. If your marketing division execs thinks that is a way to bring in or keep customers, then JC Penney's needs to find new marketing division execs. After having to listen to these obnoxious ads until I can mute the sound, I have ZERO in interest in shopping at JC Penney's. I am sure you have received comments re: these ads by phone, by mail, and yet you're STILL running them. Get rid of them. OBNOXIOUS! |
| Jean Janowsky | 1/29/12 |
| If awards were given for the very worse ad EVER on TV, JC PENNEY would win hands down. And to think that you actually paid someone to create this monstrosity and then what about the cost to broadcast. OMG! Who runs your corporation anyway? I'm a card-carrying Penny's customer - or I was. No More. You certainly have insulted me if you think your rediculous ad would stimulate my curiosity or my interest in JCP. Heads should roll on this one! |
| Candi | 1/29/12 |
| Your commercial makes me want to go into your store and start screaming at the top of my lungs! Would you like it if your customers started screaming in the store? We don't like hearing it on our TV, and somehow you think this will make us want to come in and shop at your store??? I'm wondering if the store clerks will be screaming. If I walk in your store, will the video displays be screaming? Will you be teaching my toddlers to scream?? I would like a little piece and quiet. I'm staying away from your stores...thank you. |
| Mary McGhee | 1/30/12 |
| You've outdone yourselves. I am 53 years old and I cannot remember EVER seeing a more obnoxious TV ad, ever, for any product, at any time, in my entire life, than that horrible NOOOOOOOOOO thing you're running right now. I'm not sure I will ever be able to shop at Penny's again--I'm afraid I would have that ad ringing in my ears the whole time. What on earth were you thinking?? |
| Georgiana Larson | 1/28/12 |
| Oh My Gosh that screaming ad you have recently put on the air is awful. I mute immediately. You have lost me as a customer. Who in the world would OK that ad before airing? How sad that such an ad would be allowed on TV. |
| pat kyser | 1/26/12 |
| Your current TV ad campaign with all the screaming is the worst ad I've seen. And it is totally ineffective in that all the screaming does not convey anything but irritation to the viewer. You can do better than that. |
| Betty Cope | 1/26/12 |
| I have shopped at JC Penney's stores most of my 65 years. Your recent tv add is very stupid to say the least. I have seen stupid commercials before but, this one tops them all. It makes me think twice about ever shopping at the store ever again......... You should consider another advertising agency since the one you have now have the mental capacity of a 2 year old. |
| R Leggore | 1/26/12 |
| I will never shop at JCP again because of your grotesque, obnoxious, loud and extremely annoying commercial. i must must my TV when that comes on as I really do not want to hear morons screaming about an effing sale they missed. Are you kidding me....JCP is part of the dumbing down of America...wtf..get the eff off the air you losers! |
| Dee RIchert | 1/26/12 |
I AM REALLY DISGUSTED WITH YOUR NEW TV COMMERCIAL "ENOUGH IS ENOUGH"
IT IS LOUD AND VERY CHILDISH. IF YOUR CORPORATE PEOPLE CONSIDERED THIS A GOOD ADD,
THEY ARE ALL UNEDUCATED MORONS.
FIRST OF ALL, "SCREAMING" WILL NOT GET ATTENTION!
SECONDLY, PEOPLE WILL WATCH MORE ADVERTISEMENTS THAT HAVE A CLEVER AD WITH A CLEVER PRESENTATION.
I'M SURE I'M NOT THE ONLY PERSON WHO "MUTES" YOUR VERY DISFUNCTIONAL AD!
YOU HAVE PAID SOMEONE TO PREPARE AN AD THAT TOTALLY DISGRACES YOUR STORES.
"ENOUGH IS ENOUGH" |
| charlie and wife Rachel | 1/26/12 |
| who in the hell are the doped up moronic idiots that came up with this "NEW" ad where everyone is screaming bloody murder over missed sale prices ??The entire time that screaming commercial is on the screen , both my wife and I wasnt to put those asshole screamers out of their misery , and then find the commercial creators and WE"LL take them out in the woods and we'll REALLY give them something to scream bloody murder about . That commercial is DAMNED aggravating and annoying . TAKE IT OFF THE AIR NOW !!!!! KEEP THEM OFF THE AIR !!!! THEY ARE DISGUSTING !!! If your advertising dept can't come up with REAL commercials thern fire ther whole damn roomful of writers and send them packing !!! And from now on , Once you people have ANY advertisement ready to go on air with , DON'T , until you have looked at it through the eyes of the tv viewer . If the ad looks EVEN THE SLIGHTEST BIT weird annoying , offbeat, off color or anything else , DO NOT put it on the air . I have been in tv for over 12 years and I would NEVER put a piece of SHIT commercial like that one on the air . JESUS CHRIST !!! YOU PEOPLE HAVE A REAL PROBLEM !!!! |
| Pete | 1/26/12 |
| Pls pls stop the howling tv ad. How would u like if I came into your store and screamed at the top of my lungs? Pls think! 1/26/2012 minneapolis |
| Kay Lewis | 1/26/12 |
An advertisement with nothing but several levels of annoying, obnoxious, vein bursting (mine) screaming? Seriously? I plugged my ears (forgot there was a mute button on my TV) each time it came on and didn't even realize until enduring this horrible commercial a dozen times that it was, in fact, a JC Penney's commercial. I hardly think this is the reaction consumers should have embedded in their minds as they leave the entrance to a JCP store and head for Sears. Advertising agency gets an "F" as does the person(s) that thought this was a clever to promote. Drove me away!
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| vc134y4 | 1/26/12 |
| Who ever approved the new 2012 commercial needs to pull it! It's as nervewracking as the commercial with all the dogs barking. I instantly turn the channel because the screaming is insane!! I heard part of the screaming commercial at least 10 times before I even realized it was for JCP. No one pays attention to what the screamers are advertising for your company, so I'd say it was a total waste of company money. PLEASE TAKE IT OFF THE AIR!!! |
| Chrystopher Barcroft | 1/26/12 |
| My review is based solely on your new attempt at advertising on television. I am 46 years old so I am old enough to know how long JcPenney has been around. I am also old enough to know the reputation they once held in the retail business. For years now it is no secret how you have been struggling to regain not only your customer base, your product line, as well as that reputation that you once held in the business. I have been in the retail business for many years and let me tell you with this new commercial that you are running on television has only amounted to another reason for your customers not only to pass by your stores, but to completely go out of their way to NOT shop your stores. You lost your way years ago and with this last straw, meaning the commercial, you can make all the changes at the corporate level you want but I am afraid you have begun pulling the dirt of your grave in on top of yourselves. |
| Wanda Stipe | 1/26/12 |
Your commerical where everyone is screaming their head off is hideous!
It makes my blood run cold every time I hear it. It's time to take that
commerical off TV and ask for a return of what you have paid someone to dream
up such a dumb piece of junk. |
| Victoria Hudson | 1/26/12 |
| I am very disappointed with the new jcpenney commercials on TV. I HATE THE SCREAMING. I turn the sound off and I now refuse to shop at your store until those commercials are removed. Have been a fan of jcpenney since a child and dreaming over the Christmas toy catalog. This is the first time I have been disappointed in all these years. |
| anonymous | 1/26/12 |
your new ad campaign featuring people screaming at discount ads is very annoying. Everytime it comes on the television, I have to mute it as it is so dosturbing, i don't know what is happening on Febuary 1st, but it certainly won't make me want to
shop at your store. |
| Erin | 1/26/12 |
| Where the heck did you find the brilliant marketing staff that came up with the most irritating commerial in history? And a board of directors that would approve such stupidity? Seriously? A entire commericial of people screaming??? I actually purposely re-watched it to see what company they were attempting to promote, just so I'd know who to NEVER do business with again. You know, bad commercials are all over television, but your scream-fest is just straight-up insulting. Bye-bye J.C. Penney's - hope it was worth it... |
| Katy Brezger | 1/26/12 |
| I used to love JCP, until your credit department hounded me to death AFTER I paid off my account,[until I proved it twice]!!! After a few years went by I was thinking of going back to shop there, cash only. BUT Enough.is.Enough, the commercial with all the screaming makes me nauseated, so the shopping trip my husband and I were going to make for our 2012 clothing has been permanently cancelled. I see there are lots of people here not liking JCP. I imagine you don't really care, because the list is growing. |
| Darla | 1/26/12 |
| The person in your advertising dept. Is an IDIOT!! And the people who approved that STUPID ANNOYING commerical with the women screaming for 30 seconds. REALLY...Who The F want's to hear that!! Check Google I am not the only one that feels like this. It is being compared to the stupid zip line pig & king kong. Anyone would much rather hear a person talk than scream. Come on JCP!! Think about it!! When the commercial comes on..we change channel immediately! I sure HOPE it is off by 2/1/12 as you will be on FB ...I will SURE NOT LIKE YOU!!!! |
| | 1/26/12 |
| I CAN'T STAND JCP LATEST COMMERCIAL, MAKES ME WANT TO STAB MYSELF IN THE EYE. I DON'T KNOW OF ANYONE WHO LIKES ALL THAT ANNOYING SCREAMING! WHAT IDIOT APPROVED THAT COMMERCIAL FOR ADVERTIZING. PISSES ME OFF EVERY-TIME IT COMES ON TV! |
| Jacques A | 1/26/12 |
| I tend to associate the level of intelligence of managers to the level of brilliance that their decisions convey. I cannot find words to describe the level or brilliance that your current TV commercial convey to millions of people in America. I trust that millions of people will draw their own conclusions about JCP level of intelligence and decide accordingly whether or not to visit any of your stores ever again. How brilliant! |
| Patricia Malcom | 1/26/12 |
The current TV commercial with the three screaming women because they missed the sales price on products is so irritating, we mute the TV. J.C. Penney was a store of high quality and priciples.
If you think you are competing or being funny as the "Target Christmas Ad", the blond who can't wait to shop, you have missed the boat. Yes, we are aware of the ad. No, it would not attract me to shop. J.C. Penney was my store for many years. Your quality is bottom of the line. |
| Teri | 1/26/12 |
Your current TV commercials are so annoying (with all the screaming) that I have begun muting my TV through all the commercials, just in case. If this continues, I'll turn off my TV until it is safer to return. This is NOT endearing me to your company!!
I would give it a zero rating, if that were an option. |
| Jan | 1/26/12 |
| While I love JC Penneys, if you don't get that annoying commercial off the air I won't shop your new improved store. The screaming is annoying and bothers me every time it comes on the air. Who is stupid enough to get people annoyed when they are trying to bring more people to the store? |
| Mary | 1/27/12 |
| I was disappointed to see JCP Cabin Creek brand discontinued. If they no longer wish to carry this brand in the store, I wish they carried it online. I believe there are enough customers who purchased this brand due to fit and quality which are better than other brands JCP continues to carry. A reason I shopped at JCP is no longer available. |
| Paul Bocconcelli | 1/27/12 |
| Your new commercials with constant screaming are terrible!!!!!!! All you will accomplish is driving customers to your competitors. Please take these terrible commercials off the airways and seriously reconisder terminating the advertising agency who developed this campaign. |
| Paul Rairdon | 1/27/12 |
I would never shop again at JC Penney because of your recent television commercial
where you have everyone yelling. That is without a doubt the dumbest and most
annoying ad I have ever seen or heard. Not only are the people loud and irritating,
its simply foolish and silly. You have a great name and very good products and its not necessary to put out such a piece of trash like that. If JCP thinks thats going to get more business in there store, your mistaken. JCP has always appealed to myself and my wife because of your PRODUCTS not the noise you make. I know you're trying to get attention to those that leave the TV room but there are better ways
and the respected name you had has seriously been tarnished. Good luck and good bye. |
| LOU KRUEGER | 1/27/12 |
| YOUR AD ON T.V. GIVES MY HUSBAND AND I A HEADACHE !! WE MUTE WHEN WE SEE SEE IT COMING ON. I AGREE WITH SOME OF THE OTHER PENNYS CUSTOMERS ,WHO EVER APPROVED THAT AD SHOULD BE FIRED.!! |
| John Kirkpatrick | 1/27/12 |
| Last year I did nothing but rave about the pleasure I had in shopping at your stores. Your qulatity and prices were the best of any deptment store. The direction you were going was outstanding and and I shoped every week or two weeks. I'm sorry to say you have gone from a five star corp. down to a three. Whoever is heading your new marketing program is taking you down the same path as Wal Mart. You are a dissapointment and you will see a lot less of my purchase's. I'm one of 43 people that write for a consummer group rating through out the US and most of us feel you are now a dissapointment and will feel this in your stock. |
| June | 1/27/12 |
| If I could give 0 stars for that hideous, obnoxious screaming commercial you're running right now I would. PLEASE pull that awful ad. It goes on and on and does nothing but create a feeling of rage for JC Penney. It certainly doesn't want to make me a continued shopper. I want to be in a commercial screaming against your commercial. Thank God for TIVO. |
| FRANK E IVINS | 1/27/12 |
Your current "screaming" commercial is one of the most annoying and pointless ads I have ever seen. You need a new advertising agency and while I applaud companies hiring the mentally challenged, you should not use them in positions where they would be deciding such important things as expensive television ads. This commercial is an appalling failure and a complete waste of money. Better that JCP be seen as a class organization with fair prices than to throw funds into the rubbish bin with idiocy like this.
Thank you. |
| M. L. Best | 1/27/12 |
Please, please take the commercial off the air immediately where the women are all
screaming. So, so awful, disturbing, and irritating. Our family starts yelling to the person closest to the clicker to change the channel or turn the volumn off. The ad does not make a point and does no justice to JC Penny. Please, please remove immediately. Thanks, Mary |
| plr | 1/27/12 |
If your current television ad is an example of your new marketing strategy, then you've lost a customer. Certainly there are more informative & innovative ways to advertise lower pricing. Lower pricing alone is not a customer draw. Suggest improving store service, layouts & lines of merchandise first. Then you'd have something legitimate to advertise; & screaming, annoying commercials that are more likely to annoy customers than engage them won't be necessary.
|
| Sharon | 1/27/12 |
Whatever possessed JCP to air the MOST ridiculous, obnoxious and irritating TV commercial ever? JCP could have done a MUCH better presentation to introduce upcoming discounted merchandise than having actors SCREAMING over discounts. The majority of TV commercials are minor irritations; JCP's SCREAMING commercial is WAY over the top.
How very disgusting. I am so thankful for the MUTE button on my TV remote control.
Please stop running this commercial. It does not present JCP in a good light. My suggestion is to have your Marketing people USE their creativity to change a POOR representation of a reasonably good retail store into an EXCELLENT representation of what should be a FINE retail store. |
| A customer no more | 1/27/12 |
| Your commerical with those people screaming is very annoying. Your marketing people can do better then that. I went to sears instead to shop the stuff i bought was 7 -8 dollars more expesive but Im not shopping JC penny till that commercial is gone |
| George | 1/27/12 |
| I am sure you paid good $$$ for the current tv ad. That money is gone, quess what you will never get a penny for me. Keep your 40% you might need it sooner than you think. |
| Susan Morano | 1/27/12 |
| Please pull that miserable commercial with the moaning or screaming or whatever it is at once. That is the most annoying thing I have ever heard in my life. It frightens my pets whenever it comes on and I don't doubt it could frighten small children as well. Use some common sense, people. I think your new pricing structure might work; these ridiculous commercials, however, will drive my business to another company. |
| Pam | 1/27/12 |
| I am thoroughly disgusted with your new commercial. I can't get to my remote fast enough to mute it. That is the worst commercial I have EVER seen. It is a total turn off and doesn't encourage me to shop there. YUK!!!!! |
| | 1/28/12 |
Dear Reebok Chairman Sir
Please refer to my letter Number 47029/BPK/131 dt 09 oct 2006.
I am a Col in the Army with Masters in Business Administration. I have inventions/innovations in the field of sports equipment, goods, sport wear along with a wonderful concept of utilizing the available equipment of yours in the world.
The concept are totally new and have been extensive market and sports equipment and goods products research.
If the company is willing to tie up with me for the patents/copyrights OR revenue sharing on the profits accrued from my findings/buying of concept ,please write to me at the earliest. The expected market of the same runs into billions of dollars in addition to the patent rights all over the world. The concept of marketing and launching of your existing equipment along with our new inventions/innovations will be given to you after your consent and willingness.
Hoping to hear from you .
With regards
Kamal
bpkamal385@gmail.com
|
| Pissed off | 1/25/12 |
| I will never ever shop at jcp ever again!! I used to shop there all the time and over the summer was wrongfully stop and searched for shopliftting! I have never taken a thing in my life and never would! I am married to a cop and the whole thing was the worst thing that has ever happen me. They were rude and didn't even tell me why I was being stop and searched. The whole thing took over a hour of me being treated like crap for something I did not do! After when they saw they were wrong didn't even say they were sorry! My family, my friends and myself will never even step foot in your store again and I also tell anyone I meet what happen to me there. I have been in touch with a lawyer about what was done to me there as well. |
| Ned Barkema | 1/25/12 |
To your Marketing dept.
Please take your dope smoking, drug induced entry level marketing "professionals" /sarcasm off and promote them to senior management soon where they cannot do any more damage..
I have shopped J.C. Penneys all my life .... your natl TV ad is the most despicable thing I have ever seen. Those who designed it, approved it and produced it are morons. Is that what a once pround company want to be liked to?
Disgusted |
| Phillip Garcia | 1/25/12 |
First time I had shopped my Penny's store Mt. Juliet, Tn store since Christmas. I walked arounnd the store looking for signs with items on sale, there were none. I told a sales person I had never been in the store and not found items on sale. he informed me Penny's has a new pricing struture everything is at least 40% off. went to the men's running pants section as I needed a new pair of Nike running pnts their priced at 35.00 same price as every retailer except Dick's is running them on sale for $27.00.
Who ever the marketing genuis who came up with this new price struture needs to find something out about the consumer. Let me speak as one, most people today are looking for good value items at a fair price. the Penny's store I shopped today look like a large whse. and there were no signs directing me towards sales. Like most consumers I have walked out of a store's with items I bought didn't even consider buying when entering the store because of items being promoted in the stores. I'm a credit card holder since 1977 and won't be back there's to many places to shop. |
| Leslie C | 1/21/12 |
I've shopped JC Penneys for decades, mainly for womens tall Cabin Creek and Donnkenny pants. What young inexperienced management and purchasers do you hire? I cant believe that both tall product lines didnt make money. Penneys was the only place to go for tall womens pants, but no more.
Obviously your going through cost cutting measures but whose making those decisions? Do they understand demographics? Its the baby-boomers who spend the most money and purchase more expensive product lines. Get your heads out of your tooshies and bring back quality clothing. I can go to the big box stores if I want to buy cheap clothing, but I'll always pay for quality if its available.
I guess I'll have to shop at Goodwill and hope that someone brings in Cabin creek pants in 16T or 18T..... |
| Gayle Strickland | 1/20/12 |
| My recent purchase of Levolor shades from Council Bluffs, Iowa work well and look attractive from the inside; however, the hardware shows on the outside which makes the front of my home look unsightly. We attached a four inch strip of upholstry fabric to the outside of the blind to hide the mechanism. This solution is hardly satisfactory but since the sales associate would not return my calls, it's all that we can do. I'm furious that JC Penney training procedures allowed an uninformed sales associate to help me with a rather costly purchase. Had she told me that an inside mount would show from the outside, I would have purchased another style. All my blinds need to be replaced. Be assured that another company will receive my business for these future purchases. |
| Tammy Lampley | 1/20/12 |
| I am so done with Penny's. I refuse to continue to shop at your stores anymore. I can and will find whatever I need at another store. Discontinuing the Cabin Creek jeans was the last straw. You take what is a good product at a fair price and replace it with some flimsy crap.......enough. I am taking a stand! I may only be one person but my dollars will be spent elsewhere. DONE DONE DONE with Penny's!!!!!!!! |
| patricia montijo | 1/16/12 |
| I am working at jc penney in Nogales, arizona and I was fired. although I was not hired as temp. thats what this man Jessie Castillo told me. there is no reason for letting me go, what I am sure of is that he is descriminating me. what can I do? |
| Diane Mills | 1/13/12 |
| I am threw with shopping at Penney's I always wore your Cabin Creek line the pants fit perfect never had to do anything with them. Well you no longer carry the line so I will no longer shop at your store. All my bedding and linens come from Penneys I always buy my grandsons clothes there well if you can't carry the clothes I wear CABIN CREEK I will no longer buy one thing from Penneys. It looks like there are alot of people that feel the way I do !!!!! |
| Sheila Greemore | 1/10/12 |
| I've been buying Donnkenny tall pants and cabin creek tall jeans for years. Now you've discontinued both. I feel Penneys is trying to force women into buying what brands Penneys want them to buy. I'll go else where. You keep down sizing...what's wrong...stock prices down? This isn't going to help them. |
| MR AND MRS OUT OF WORK | 1/7/12 |
| Yeah the economy is bad, but having a store manager, assistant store mangager, then 4 more under that, then 5 supervisors, come on isnt that giving you a headache already, before letting go real workers, let go of some that are taking space and money. Riversides county jcpenny stores are paying out too much money too many staff members. |
| Barbara Allen | 1/6/12 |
I have a daughter (43 yrs old) with cerebral palsy. All of her clothing came from Penney's until they started discontinuing it: high top Rebok shoes, pull up Cabin Creek twill pants and jeans, mock top long sleeve pull on winter shirts, polo shirts, comfortable underwear and socks. No more! Wow I guess they just are so greedy their profit was not enough on practical clothes - had to get the ones that hang around the fat slobs bellies and cut low enough to expose the slobs breasts.
Then I find out they stopped making the nice suits I have worn for many years!
So much for a good thing! I've had an account with JCP most of my adult life until now - so long! |
| Mary Lu Weiland | 1/5/12 |
| Where may I go to find Cabin Creek jeans? I like the product, and I have two friends who buy them regularly, and are always happy with the fit and quality. You would have gotten a '5 star rating'from me had you announced that the product is back in your inventory. |
| cindy | 1/5/12 |
| I am very disapointed in jc pennys system regarding the warranties in the jewlery department. I purchased a wedding ring back in dec 2007, for my son who was in basic training and in oct of 2008 the setting that the diamond was in fell off the band, only 9 months later, I took it to jc penny and they fixed it under warranty, again today as my daughter in law was visiting in Billings Montana, it broke again Jan 5, 2012, now for such an expensive ring, it is a band with in a setting with 1/2 carat and to anniverary bands on each side. This should not have happened a 2nd time, work was obviously done poorly. So we called JC Pennys in oregon where it was purchased and the lady said that there were no records of us buying it or getting it fixed because their system was updated and everything prior to jan 2010 was lost...I am in arizona and all paperwork is either packed or lost and i was told, "well there is nothing that we can do, u should always carry your warranty with you" my daughter in law is so very upset, thus i know that there is aa warranty but your business does not seem to care. i have tried the corporate office 3 times have not heard a persons voice either time, this tells me that your company is a fraud. |
| JC Penney associate store 2660 | 1/5/12 |
I am an associate at JC Penney. I got hired as seasonal and they kept me. I'm trained to be a cashier, work the service desk, door to floors,and everything else. The management here is okay. Not the best. RASCIST to say the least. A supervisor named ANA only talks to the associates that speak spanish even though she speaks english. She talks about the other associates in spanish. Another one who goes by TAN is to concerned with making the job "drama filled" than actually doing her job.
My biggest complaint? LOSS PERVENTION! Where do I begin? You can't do anything right by them. I get talked to at least once a week... but over nothing! (My shoes were squeaking, I signed my full name instead of iniatls on the fitting room paper, my name only has 3 letters, the way they talk to you is so rude.) I was told "You better not do that again because I told you not to." I can't wait to find another job soon. |
| Donna Marinoff | 1/4/12 |
| I have been buying cabin creek pull on jeans for my daughter for years. So very dissapointed you discontinued carrying them as are many of my friends. Please bring back the cabin creek pull up jeans. Have read many blogs concerning cabin creek line espically the pull up jeans.Many have said to use to let you know how I feel,you would not care hoping you do care!!!! |
| Sandra | 1/4/12 |
I ordered a twin bed and dresser in October from JC Penney. Five weeks later the dresser arrived with broken rails for the bed. I contacted Penneys and was told that new rails would be sent. That was November. Just before I Christmas I called and asked to have the furniture picked up. Penney has not replaced the rails and did not pick up the defective furniture. When I called customer service I'm told something different each time.
Today I was told that I would have to pay for the shipping charges to return the defective furniture to Penneys.
Needless to say, this is not a company that I would use again or recommend.
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| Rita | 1/2/12 |
I want to commend an employee at your Rochester, Minnesota JCPenny store. Her name is Mary. Because of her quick and professional actions the woman who had stolen my credit cards earlier in the day on December 18, 2011, was apprehended and sent to jail. Mary remembered the name on the Debit Card, looked my name up in the phone book and called me at my home. Additionally, I believe, Mary got the Rochester police involved quickly. She was sympathetic and helpful. I had spoken to her about the additional thefts from our church of my mother’s well-wisher cards and my granddaughter’s new snow boots. Mary went above the usual helpfulness and went out into the thief’s car and found the snow boots. I do not believe that the police would have known that the boots were stolen property if Mary had not done this for us. They were not in a shopping bag and did not have a receipt from a store with them.
I understand that Mary was head of your store security system for 20 years and had recently retired from this position. I know that we could have had a much worse outcome of this traumatic day if Mary had not intervened.
Mary, your store employees, and you are to be commended for your fine work as well as kind and caring personal qualities.
Thank you so much for your wonderful assistance
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| Angelica H | 12/29/11 |
I have a platinum card - use it a lot
and recently tried the portraits area of the store
LOVED the pictures and the way they came out
what i diddnt love was the manager at the location I was at
she was a total B
i didnt have a coupon that i get monthly as a platimun holder for 15% off
and i called cust service and they stated the mamger would have to call in to get the code to put in
manger said there was no such thing - like i was lying
and didnt even take the 5min to call - plus i was the only one at the portrait studio! i sign up for a membership and as soon as I saw her customer service - I quickly said I would rather not come back |
| frank | 12/27/11 |
| I now hate your company. i typically do not shop at your store and i have never had an account with your company. For the past two weeks your collection department has been harrassing me 5-10 times a day. They call and the phone rings twice and then hangs up. The customer service when you call the phone number back are the worst i have ever seen (i think they are outsourced). I WILL NEVER PURCHASE ANYTHING FROM YOUR COMPANY FOR AS LONG AS I LIVE. I ALSO VOW TO TELL EVERYONE THAT I CAN FIND ABOUT YOUR SERVICE AND I HOPE THAT YOU GO OUT OF BUSINESS. (sorry for the good employees that you may have. |
| Cindy | 12/27/11 |
I purchased over 6,000.00 worth of Furniture on December 4,2011 I was promised my
Furniture on the 22nd and all of sudden the main furniture, my Livingroom would not be delivered until December 27,2011 ok I said I would buy another set for my family room so that I would have something for my family to sit on at Christmas time. Then I changed my mind on the color for the preston Sofa Set and was told it would take 4-6 weeks before that set is delivered!
My bedroon was delivered on the 22nd by a crew driving a rental truck the back of the Nightstand was broke and the delivery guy called and the lady on the phone said they would deduct 30.00 off my 560.00 Nightstand! .. the men had body odor really bad all smelled MUSTY.. I could not get the smell out of my house my nephew who had to help these guys had to leave before getting ill.. I now find out that the rest of my Furniture will not be delivered until the 3 of January this is two parties I have scheduled and now have to Cancel.. I have no FURNITURE TO SIT ON in the Living Room.. on the 22nd they delivered the set I canceled and changed Color on for Family room sofas and took them back.
the Table I purchased for the Dining Room was "SUPPOSED TO BE A Butterfly Leaf according to the Guy that sold it to me.. NOT and the Leaf has a small Scratch on it from where the Delivery people set it outside I am sure.
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| mackey | 12/28/11 |
| they close my account because some one double dip in my account and would not reopen and I shop there all the time but I won"t be any more. thank you jcp for not listen. You look one way keep treating your customer"s like this.Don"t be so hard or you will lose in the end 87081 |
| Colleen Ames | 12/22/11 |
| I ordered a recliner chair on 11/25/11. It was supposed to have been shipped out 12/5. JCP changed the ship date twice without notifying me. I have tried to talk to someone from JCP online but end up on hold for 15 minutes and no one answers. I want the chair before Christmas, as I have tried to tell these people several times. I send emails but it takes 2 or 3 days to get a reply and then when I do get one it is not helpful They do not seem to care about their customers at all!!!! I just want my chair! maybe from now on I should shop at Sears! |
| Former Employee done wrong... | 12/19/11 |
| So I worked for this company about 5 years ago... And went through 2 supervisor's and had no problems. This third supervisor was a complete dumbass. She did not know how to do her job correctly... To add insult to injury she was sleeping with members of management, and associates. When she made a pass at me? I turned her down, and then all of a sudden I could do no right for the company. And three months later I was forced to resign my position with the company. And for a BS reason I might add? So I recently tried to get a job for the holidays and found out that I am not re-hireable. And when I tried to call corporate offices about this they blew me off and pretty much said "good luck"...The more than rude people at the corporate level have no idea what went on at store level and could care less? So in closing this company does not care about their associates, I learned first hand of that. Will not waste my time with that store, and if you ever run into a nasty mexican snaggle tooth who is easy? BEWARE. |
| Alice Zagar | 12/15/11 |
| I ordered a barbie vacation house on 12-3-2011. It was supposed to be sent to the Richmond Towne Square store in Richmond Hts., Ohio The store never called and after calling twice it was suppose to be delivered by the 16th. That is tomorrow. The Store claims they didn't recieve it. The 1-800-322-1189 online number claimed they could express mail it to my home if it was not recieved by the store. I called the store this morning they said they did not recieve it. So I preceded to call back the 1-800-322-1189 number waited ten minutes got disconnected, called again waited 12 minutes got disconnected, called again waited 11 minutes got disconnected. Called again and spoke to Gretchen. She stated I have to put you on hold and then I will talk to someone at the store. I was on hold for over 25 minutes not once did she say I am still checking please hold. I had to pick someone up and left the phone for a few minutes came back and she hung up. She left me a message stating that my account is credited and there are no more barbie vacation houses left!!!!!!!!! I called corporate and was told someone will get back to me in 24 to 48 hours. Someone got my grand daughters Barbie Vacation House and it was not me! |
| Madaline Cederle | 12/13/11 |
After being a customer for many many years I am shredding my cards today.
Last week in my Bill was a return envelope in spanish. I was disgusted and angry and wondered how they mixed the envelopes up. I also wonder how they know who all of their non-English speaking customers were. When I called to voice my distaste I found out that this is the "new" return envelope going out to all customers and they will only change it and send you an "American" English return envelope if the main cardholder calls and asks for one.
This is America people and now jc penney thinks it will cater to the illegales because I know the majority of legals learned English long ago.
I called the corporate office and told them what I thought of this. I am scanning the envelope and putting it on my facebook page. And I will make a page informing others of what jc penney is doing and just what they think of America. I will not call for a boycott. Everyone can make up their own minds as what they want to do. I hope anyone who reads this will pass it along to all of their friends. Thanks |
| Iram F.Zia | 12/14/11 |
I'm still working here but don't know how long anymore!I'm referring to store #0691 in concord,ca.
There is this one supervisor who have 'her'fav team members & you can't complain about them,if you do you're being harassed & threatened!Her name is 'CAMELLA'!recently I had an issue with one of her favorite associate!Rather then being 'neutral' or trying to understand the problem she saves her fav-pet skin!One of the associate had already submitted a resignation due to her rude/mean behaviour creating a 'favoritism environment in certain depts (especially juniors).She puts her favorites as cashier mostly and other either as zoner or fitting room person.Her favorites stay all day on registers and make jcp credit cards!
The administration seems to enjoy the situation rather then doing anything about it!Its a discrimination against most employees when sup/managers are just serving their favorite ppl in store!I also complained about this associate bossy/mean behavior & suspicious too but seems that upper management don't really care about whats happening or how store will loose good employees???
I hope my complaint won't fall onto deaf ears and something would be done about the way some supervisors & managers are using their powers ASAP!
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| Discriminated1 | 12/14/11 |
Store in concord ca is a horrible place to work for!Supervisors & managers always pet & serves their favorite associates who are not up to the mark in any kind of sales associate position at all!
There is a lot of favoritism goes on in this store!& upper management ppl are puppets and seems to enjoy the 'drama on sales floor!
If this continues this store will loose some good working associates! |
| Previous Worker | 12/8/11 |
| I have worked for Jcp ( store 1509)over 5 years! I really did my best and gave my best to all customers. I really do believe in great customer service and really used it even outside of work.. I saw everyone as a family. We went trough many store managers and I survived! I went from fitting room girl (eighteen at the time..) to pricing team/stockroom/cashier.. I was trained to do alot! especially for the holidays. Sadly, I got very sick and left twice so I would not be an inconvenience. When my health would come back I would return and just in time for the holidays, they were all so happy to have me back! Then we got a new store manager and an assistant store manager.. we had some remodeling of the entire store and they cut my hours dramatically! I said.. well it should be fine, its a slow time after the holidays, right? The computer kicked me out do to no work. I came back and asked what had happened and told me that, then said there was no hours. I told them it was fine, I would use this to take a brake and return when the store was done remodeling. Now, when the store was done I came back happily! but the new store manager and assistant did everything in their will not to hire me.. they used every excuse. All the managers and people were happy to know I was returning for being so efficient but the store manager and assistant did not want me back. This upset me very much, I really love working there especially with the new Sephora there I wanted to do make-up but they did not hire me back. In a way its kinda good, I will be having surgery soon.. but still, is this what I get for 5 years? most of the people they are hiring are kids and they are so rude.. what happened to GREAT service? I know why they didnt want to hire me, they have to pay me more. They rather pay someone less that does a crappy job then someone who has experience and actually smiles. |
| Cora Sudds | 12/9/11 |
I have been buying my husbands St.John's Bay golf shirts from JCP for decades. Imagine my shock, after my recent purchase of 8-10 shirts, to see these shirts were made in PAKISTAN! I'd much rather buy made in U.S.A....good luck! I don't mind India so much. But Pakistan? How can JC Penney justify giving ANY business to Pakistan? Who knows how many U.S. dollars were used to support that devil Bin Laden? Todays consumers have little control over the current U.S. government's policy of supporting our enemies. "We'll give you money so you'll be our friends!"
Well, that's my tax money! If you have family fighting in the Middle East, pay attention to the products and services you buy. It's bad enough to see Made in China everywhere I go, right down to the canned mushrooms! Anybody heard about the Mushroom Mardi Gras in Morgan Hill, California? Read before you buy. Be a smart shopper! |
| John | 12/6/11 |
| Your Melbourne, Fl stores Jewelry dept has the rudest associates I have ever encountered. This should not be a surprise since the Dept Manager is setting that type of example. I stood at the counter for more then 5mins when 4 associates and the Manager all walked by me and didn't even acknowledge me (I was the only customer there)finally the Manager approached after walking past me 3 times. Then when I was asked for help it seemed that I was inconveniencing her and her staff. I will never shop at that store again and will be sure to let every at my workplace (2200+ employees) know of my experience. |
| Sales Support associate at a JCP store | 12/3/11 |
I work as a Sales Support associate (which is often a lot of work, compared with how much we get paid)
this is my first time job and got offered 8.50.....and recently a Zoner in the bedding department (associate in 1 section/department) told me that he was getting paid 9.00 and it was his FIRST TIME JOB like me!?
why is he getting paid more? we(sales support) do way more work and all he does is be lazy and just walking around his section and does nothing but that
i have already passed my 90 days since i was hired, and they haven't told me anything
also, does JCP pay time and a half for veterans day (novber 11, 2111? because its a holiday?
oh and i was trained to use the register several weeks back and was recently trained in catalog so i can help them on busy times |
| Maria | 11/28/11 |
The worst store ever to do business with. They Lie and mislead you. I bought 15 Roman Shades, didn't get one and was shuffled all over. When I contacted corporate was advised they didn't have it, so I told them I was taking down 14 and retuning and they could eat the loss.....they found one.
I keep trying to be understanding, but believe store as well as corporate policy is "churn" out customers, its' all about volume with jcp too bad they have some cute things.
Bigger & better stores have gone under. |
| robert | 11/18/11 |
| Hey everyone do you think these jack offs in corporate care about what everyone complains about ? Boycott them put them out of work |
| Maria | 11/18/11 |
| One star is giving them way too much credit it should be minus 8. I filled out an online application a couple of weeks ago.I did not receive a Thank You or even an email saying my app was received or submitted its like I wasted my time filling it out I don't think its asking too much for a confirmation. I don't even shop at JCP I was just desperate. |
| Harassed and Fired | 11/18/11 |
I worked here for a couple weeks. I got fired yesterday. They forced me to resign when I was doing my job, smiling, and working hard. I was harassed three days straight and explained I had PTSD and bipolar depression and did all I could, I was only part time anyway. I loved my job until they gave me the ax.
The reason I got fired? Not smiling enough and they claimed I yelled at a customer. I NEVER did that! The customer wanted something and I got it for her, then I gave her a ten dollar discount on both orders when I didn't have to; but management said I could. I did what I was told and the customer left very happy but I was fired.
DON'T WORK AT JCP! They don't care about employees. |
| Debbie Case | 11/15/11 |
| I Loved my Job until today. I found out now you are just like the rest. My Manager Devoted his whole life with this company. He stared right out of High School. 30 plus years. How Devoted he was you wouldn't even know. You came in today and gave him the Ax. How sad. He lived for you guys. 30 plus years. He was going to retire in two years. He was good to everyone at the store and the customers. You took his life away today. I hope you guys all sleep well tonight and proud of yourself's. Columbus Indiana |
| Beverly C L | 11/5/11 |
Dear CEO:
After spending 22 minutes waiting to check out at my local store I think you need make changes if you want my business and my money. Today there were lines that blocked people from even getting around in the store. The clerks were doing all they could do, so I got on my phone and called the manager which was very nice and understood where I was coming from but he informed me that you had taken out several Customer Service registers and that he could not do anything to help the situation as he has no control of adding any back to the store. I have shopped for over 30 years with you but unless you are willing to put the Customer first I will not be returning and will suggest to everyone that even thinks of shopping with you to think again. A lot of customers today just put the things they intended to buy down and walked away. So I think I have the right to ask kind of idiot runs this company? Where is his business sense? You have great lines for reasonable prices but so does other stores. Will we all need to stop shopping at your stores to get your attention With the economy like it is I would assume you need every sale you can get and the best way to make a profit is to keep the Customer happy.
I would personally like to talk with someone in the company that has JC Penney's best interest at heart. You can reply to this e-mail and give me a name and number as I would like to personally talk with someone.
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| Vivian T. | 11/8/11 |
| I am in the kids department at Maplewood, MN. The other employees there are very nice but the managers and a few of the supervisor are "female dogs." I especially dislike the training supervisor. They are very mean and can't seems to understand that everybody make mistakes. But I love the work that I have to do. There is so much to learn and believe it or not, I am a wayy better clothes folder then I was. And the pay isn't too bad. This is the first job i ever had and yet i get pay one quarter more then minimum. Plus got another quarter raise within 3 months time. That's what i like about jcpenney. You get raise one quarter every month if ur doing what you are suppose to be doing. Nothing hard but i do certainly hate closing. |
| M. Pha | 11/8/11 |
| Love the coupons every Saturday and on top of that the doorbusters. It's a great way to save on coats. The only thing is right now JcPenneys can only put out a certain amount of coupons and if you don't ask them, they won't let you know where the coupons are and if you don't come early enough they run out. All in all, with the sale price, employee discount, $10 off coupon, and doorbuster I was able to buy a coat that was supposely $150, sale price $89.99, doorbuster brought it down to $59.99, $10 off coupon bring it down to $49.99, and my associate discount brought it down to $39.99. Took out a $20 bill and pay the $19.99 on my debit card. I was highly satisfy with my purchase^^ |
| Kaptain K-P | 11/2/11 |
My name is John Doe and Im an associate of JCP Door-to-Floor Team in the Annapolis Mall store in Annapolis,Maryland. My issue is
that there is alot of foul activity occurring in my place of work. It feels more like a jail than a actual workplace. I been at JCP for 6
years and have never had trouble with anyone on the management team until now. This person talks down to you as if you are a dog and
treats you as if you are less than a human being. I dont ask for anything but respect and fairness and at this particular store it seems
you dont get either.This person is doing things to try and get rid of the veteran members of the team...things like keep saying things to try to
prompt them into saying something back. Taking them off the schedule and put other members of different departments in their place
and then lie and tell them its a small truck. Look for reasons to write them up and trying to get people terminated or replaced to make room
for the her little favorites. Its funny that when there is a so-called "small truck", none of the newer people are off, only the people who have
been there a couple years. And its the holiday season and I know that "small trucks" are rare. Its alot of fishy things going on in store 2102.
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| Nashee | 10/31/11 |
I am an employee of Hilltop, CA (Richmond) the store manager are very rude !!
JCPenney really is nothing but Horribly treat their employee !!!!!
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| suburban chicago employee | 10/26/11 |
This store is going down the toliet. It is an awful, awful place to work. Here is some of the inside scoop:
1. As a commission sales associate in shoes productivity and achieving sales goals is based on how much you sell per hour worked. How is it fair that when associates close, being there 1 hour plus past store closing this counts against their productivity... how can you even sell anything when the store isn't open?
2. I agree with the above posted that JCPenney hires tons and tons of pt employees when the current employees ALL want more hours. How is this fair? Everyone in my deptartment minus 2 are pt. ALL of us want more hours. Instead of giving us an extra few hours a week, more people are hired and given those hours we would gladly work (still remaining pt.)
3. Your coupons suck. You always have them. You give them out like candy to please customers. They are doubling coupons which clearly can't be doubled. They go from register to register to use one time use coupons over and over. There are flaws in the bar codes allowing one time coupons to be scanned multiple times.
4. Your management is not consistant. They do not follow the rules.
5. In commission shoe sales, there is no sales activity of establishing a clientele, prospecting, or any other useful skills practiced or taught.
6. No one ever hosts meetings or education on upcoming fashion trends, new brands (i.e. call it spring) or anything useful. It just goes down like oh look at this new shoe I found on the table that no one told me about. I guess I must sell it with no product/fashion knowledge (aka make up crap.)
7. In a dept with a sales lose, no one bothers to say, gee I wonder what the stock room looks like. I can tell you it is horrid. We have to push catalog because we can't actually find the shoes.
I never shop here and sooner vs later I will not be working here. Heads up, everyone in my department is looking elsewhere for employment. |
| Kenisha lipscomb | 10/21/11 |
| I am a employee at jcprnney in torrance california store #1811. This store is in need pf new supervisors. Employee are constantly being mistreated and taken advantage of and supervisors constantly abuse their authority and created a negative work enviroment. The only managers and supervisors who are well respected are:supervisor teresa and both julies and the manager of juniors ebony. other than these three people the staff meant to lead the.store is pulling it apart. |
| Brian Sorcic | 10/20/11 |
| JC Penny "Home Select" Promo is a SCAM! They trick you into a 30 day trail membership then after 30 days they DO NOT verify you want to remain a member or not but instead automatically deduct $9.95 from your credit card with out your knowledge. JC Penny loves to steal your money any way they can and they have several tricks under their belts. DO NOT SHOP AT JC PENNY at all costs their savings is crap and their merchandize is cheap and of poor quality. Shop there and be sorry! |
| Unappreciated | 10/16/11 |
| Store number 2720, manager named Beverly, very tall and Tom boyish does not appreciate the employees if she is working near you she never will address u by your name she will just say hey u, ring on this register. And If u need help she will embaress u infront of the customer and say do your job. Manager of the store nuncia, should tell all of her managers to respect employees! We respect the managers they need to respect us too!! |
| Angelika | 10/13/11 |
Called customer service today 10/13/11 asked if they have the 2011 Christmas Catalog.
Customer servic attendant did not know if they had any. "WOW" then she said ,maybe later in the year so I asked if she new when: her response: """NO IDEA""" WOW impressed with the customer service.
And that answer came from the customer service department!!!!!!
Sooooooooooooooooo why are they there????? |
| Disgusted in Pa. | 10/12/11 |
I am writing to say how utterly useless the jcpenney online job application software is. This is the most obtuse and convoluted web page I have ever had the displeasure to encounter. The programmers who wrote this dog should be fired.
I wasted time at home trying to fill out an online form thinking it was for a local store. After trying once and going back to the page to see if what I uploaded was there, I had to go back a second time and reload everything. At that point I got a "thank you" email. When I called the local Penney's store since I hadn't heard from them, the woman said " You didn't fill out the questions!" What questions? There weren't any to answer on the page I found. Yet the page clearly says " resume on file" and cover letter!
So back again to the computer and 'lo and behold after drilling down and down, putting in the STORE NUMBER, there were 50+ questions to be answered so I started over again. This time when it came to the end to answer the 'bonus questions' I did that too, only to find that I could not close the window using the button on the page. Therefore when I closed the browser all the information I input wasn't saved....AGAIN!
Do you see a pattern here?
Next I decided to go into the store and use the online kiosk. That too turned out to be a total fiasco and when I got home hours later, there was NO "thank you" email for the in-store application, no proof it was ever done!
In a situation like this it is YOU that lose, not I. I have over 30 years experience in retail sales and have a large established customer base. I would be an asset to whomever chooses to hire me, but it surely won't be jcpenney.
It's impossible to apply !!!
PS: I build computers as a hobby so I am anything but computer illiterate, if I can't make a simple application work, how is a layperson to do it? I pity the folks that DO work there if this is any indication of how things are done. The comments above what I am posting aren't exactly shining examples of happy employees or customers. |
| Previous worker! | 10/9/11 |
| Even giving JC Penney 1 STAR is not right. They are undeserving and should receive -5 STARS! I will never work for JC Penney or go to any of their stores again. While I was working at the, distribution center in Statesville,NC, cust. dec dept. All the previous (older aged) workers were extremely rude, and devious. They made it their personal mission to make sure that the new co-workers like myself fail by providing lack of training and would say one thing, but do another to confuse you on what you're really suppose to do. They also based everything on favoritism and not performance at all. If you talked to any of the supervisors ( which were fresh out of college,their 1st job as supervisor) about the lack of training, they will retaliate against you and then make up excuses not to hire you, such as " you're job assignment is over." If they liked someone even though they just walked around and talked all day, they will hire them. If you're an honest loyal worker, dont work there. They will not appreciate your hard work or give you any acknowledgment. Also went to JC penney @ Valley Hills Mall to show support since I was working at JC Penney @ the time and the cashier lady acted like she was working a top notched position within the company, with total negative attitude, didnt say one word, took the money and handed us the change and that was it. JC Penney, seriously treat you like you are common liter and that you "NEED" them so much, therefore they have the right to treat you whichever way they want. I've never shopped at JC Penney prior to my personal experience with them anyways because I always thought their clothes were outdated and overpriced, but this makes me even more disgusted with that company and I was right to never give them my time,service, or money all these years. I left and went to Target Distribution and everyone there was very respectful. Treated everyone there as their own and with respect like you are at their same level. JC Penney.... NEVER AGAIN! and by the way.....I dont even want to provide my name because just knowing how devious they are, they might try to blackball me to protect their stupid name! |
| christine grear | 10/4/11 |
Attention JC Penneys customers! Penneys abuses their most dedicated employees! My mother was forced into early retirement after a year of harassment by upper management. They are making life miserable for older employees so they will quit. Then Penneys can hire younger people and pay them cheaper wages. They set quotas for the sales people to sign up new credit card customers. If the employee fails to meet their quota they are literally chastized and belittled. They only care about corporate greed. They They don't care about their employees health and moral. So do you really think they care about us, the people who shop at there stores! No, they only look at us as cattle with a JC Penney credit card! I am no longer a JC Penney customer! There are other places to shop. Maybe if sales go down for Penneys they will take a hard look at themselves and realize they have signed there own bankruptcy certificate!
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| Henry Willett | 9/29/11 |
| Shame on J.C. Penney for pulling a commercial because some loony right-wing fringe group found it "sexist." Imagine, advertisers using a pretty woman to sell stuff! How are you! (sarcasm, in case you're not getting it.) Those Victoria's Secret models better put on some granny panties in their commercials! I was a longtime, loyal Penney's customer. But Kohl's will work just as well. |
| Ohio Shopper | 9/25/11 |
| Employees of the store in Strongsville/Westfield mall are RUDE and obviously are not trained to give proper customer service. I attempted to get a fitting room this afternoon, but the empty ones were locked and needed unlocked by an employee. I kindly asked one woman sales associate if she could please unlock one for me. She then said "theres fitting rooms over there" in a snotty tone, too lazy to open one of the vacant fitting rooms herself, and ran off with an armfull of clothes to go do who knows what with. So I reluctantly and smugly walked to the fitting rooms on the opposite side of the wall. There was another wonam sales associate standing near the fitting rooms entrance, which all doors were locked once again, yet vacant. So I waited for her to unlock a door for me as the sales associate stood at the register desk area. Needless to say, she purposely ignored me and my mother for 5 minutes before more girls came to stand behind me to get a fitting room, in which the woman finally acknowledged all of us, and said in a similarly rude tone as the other woman: "Oh ladies theres fitting rooms there on the other side of the asile you can use."...Where we had just come from. Needless to say, my mother and I had had enough of their compleate lack of customer service and rudeness that we left without purchasing what we were going to. Downright RUDE and LAZY employees at this establishment. Dissappointed and WILL NOT be doing business with this company anymore. |
| Joyce Ringo | 9/23/11 |
How can we as Americans support America if we can't buy things made in America. I went shopping today at JCP and couldn't find one thing I wanted that hade been made here. I will shop where I can find American made clothing and other things.
We need to stand up and demand American made products. This would help get us back to where we need to be. |
| Peggy Guire | 9/23/11 |
| While watching the football games on Sunday, Sept.11, I saw a commercial for JC Penney advertising some sort of men's clothing. The Voice said something like: For a hot deal on these clothes get them at JC Penney's. The picture then showed a beautiful young woman in a very brief bikini. She was in some water from which she rose and placed her hands in the middle of her breasts like she was going to remove her top. The voice said, "This is the hot deal you can get by shopping at JC Penneys." I was very offended. I am a 70+ female who has shopped at Penny's I guess most of my life. I am so sorry they have bought into the theory that the whole world revolves around sex. I don't see how this commercial will increase your sales. In fact, you have lost a long time customer. |
| Sylvia Bates | 8/8/11 |
| yes! jcpenney, should go out of business. Like all the dinosaurs before; this is your great grandmother's store. they can't catch up with any of the hip current stores. they think by wrinkling all their merchandise for their collateral it makes them hip, it's been done by other retailers but much better and doodling on their images (think perez hilton) even k-mart did that better. it's a sinking ship, the sooner it sinks the better! r.i.p. jcpenney! |
| Rosecontra | 9/21/11 |
| Why is it that EVERY week in your sales flyer you have images of busty, undressed women promoting the sales of bras and images of fully clad men selling clothes (often ties)? Why oh why? |
| Lexington KY Store | 8/17/11 |
| I think the managers at JCP in Lexington Ky are the most unfeeling, uncaring managers that JCP must have. I understand when sales are down you may have to cut hours but don't keep hiring new people and give the employees that have been there longer the hours. My daughter has worked there 4 years, is a single mother and doesn't get any help from the state, or anything. She can work the register and does sales support which is more than the other sales support can do. She was scheduled to work one day within two weeks and they called and her and told her they were having to cut her hours and took that one day away from her. She is friends with other sales support people and one told her they were still working three days. How the heck is she suppose to diaper her baby and support herself with no hours. I think LEXINGTON KY needs new managers. Come in Corporate and look at the complaints, talk to the employees and see what your managers are doing. I am going to stop shopping there and so are my family and friends. Will get this out on facebook and if they weren't losing business maybe they will lose more. They don't treat the customers or employees nicely. Want to save money, cut their jobs and replace them with good bosses, people that really care about their employees. BOO JCP BOO.... |
| Mrs. Sad Blue Jeans | 8/24/11 |
I'm very sad to hear that JCPenney is no longer going to carry Cabin Creek clothing. I have bought so many Cabn Creek Jeans that I should have been on a mailing list warning about Cabin Creek no longer being sold. What will I do?? without my Cabin Creek Jeans??? Not real happy with JCPenney right now!
Sad and Blue about Cabin Creek Jeans:( |
| grannyt | 8/30/11 |
| I ordered custom drapes from the Southern Park Mall JCPenney store in Boardman, OH on April 27. I was told they would be ready in about 6 weeks. Three months later, on July 27, they were delivered and installed. However, one of the valances was 4 inches too long (I had two windows). I waited 3 weeks for them to come back and take it down, and was told it would be several more weeks before it would be returned. I have been given the "excuse" that they closed one of their workrooms and now everything is backed up! I still don't have the completed project, but the full charge was put on my credit card and I had to pay it (or get a finance charge) before I have my drapes! When I complained to the credit card company, they said they could not do anything about it -- JCP put it on there. I was told by the store decorator that this was their policy -- after all, I had 75% of the finished project in my home! I complained to the store manager and all he would do was offer me a $50 gift card "to cover my finance charges". I still have never received the gift card! I am cancelling my JCP credit card and not shoppping there again. This is just too much!!!! |
| Uma | 9/13/11 |
| I have noticed and felt that safety is lacking big times in this store.Kids are running into people and knocking down stuff and a kid spat on me.Shoppers are bringing the carts from Sears in the store and that looks very tacky.I called and told this to a sales clerk.Please do something for safety before someone gets hurt badly. |
| Lorraine Vilaseco | 9/10/11 |
Recently your store in Albany Georgia was remodeled - customers struggled with all the changes -but the result was good. The store is lovely - spacious and really
upscale looking. During the change a high class make up section Sephora was incorporated and that's good - but the low class music and loud volume in there is
an absolute turn off to customers who have shopped in this store for many many years and never had to endure such gosh awful sounds while trying to shop nearby.
You make excuses for the sound but if you balance out the low class music to the
high class store you need to reconsider the noise. |
| employee in richmond va | 9/9/11 |
| I honestly have to say many people think JCPenney pays excellent pay to be honest with u THEY DONT...... Barely have enough to pay rent and bills almost got put out my apartment and then they cut hours like crazy......then when we coe to work we have to give 110% doin the register, folding, helpin on the floor, all at 1 time and alot the the time its only 1 person per department and management talks to use like we are nothing while their in the offices sitting behide a computer so next time u come to jcpenney and say how rude and nasty we are thik about wat that person behind the register is goin through |
| STORE 0955 | 8/26/11 |
| I AGREE WITH THE EMPLOYEE IN STORE 2099.....WE MUST KISS ASS IN ORDER TO GET GOOD HOURS AND A GOOD PAY I WONDER WHAT WOULD WE GET IN RETURN IF WE DID SOMETH9ING ELSE... I RATHER STAY WITH MY LESS HRS AND LITTLE PAYCK RATHER THAN TO KISS A MANAGERS ASS....DO SO MUCH FOR NO RECOGNITION AT ALL.. NEED A NEW JOB ASAP!!!!!!!!!! |
| none | 8/25/11 |
| worse place ever i have worked there for almost a year. i was not even a month away from my year mark and they fired me. the managers are on such a bad power trip it is not even funny. never shop at the jc penneys store in glen allen va worse place ever!!!! |
| nessey | 8/25/11 |
| Ive worked for JCpenny for many years it was a good place to work. I notice a change in the company around 2006 it is a bad place to work they treat the people thats been with the company like crap the managers treat you like crap the store manager does not care about the associates he cut your hours down to nothing an I mean less than 18 hours or even weeks what they donot relize without the workers you have nothing all he does is sit in his office, an nothing you do is good enough an the bad part about this is corporate let this stuff continue to happen. God donot like ulgy!!!!!!!!!!!!!!!!!!!!!!!!! store 2168 |
| debra | 8/25/11 |
| where are all the dam workers its seems like a ghost town. Need more workers on the sales floor |
| anonymous | 7/7/11 |
| I am disgusted to find out that the store manager in Casa Grande AZ-Bill Ewing,is having an affair with another store employee-"Stella".Great way to set an example for your employees,Bill. |
| EX customer 2099 | 7/10/11 |
| JC PENNY customer service sucks they push credit cards and don't understand the word NO There is one in mens department and one in the womens that should learn what the word no means |
| Crystal Woulfe | 7/12/11 |
| I never write reviews, I normally just shrug my shoulders and move on. Not this time. On 6-15-11 I purchased a wedding ring for my soon to be husband. Due to the fact that he has small fingers his size wasn't in stock. I was assured the ring would ship to me from the factory within a week. No problem ...so I thought. It is now 7-12 and no ring, our wedding is 7-23 and after many calls and being told someone will contact me I have yet to hear from anyone. Today I went to track my order and they changed the ship date to 7-25! That's bull thankfully I have found a cheap ring for my fiance to use for the ceremony and pictures. I will NEVER deL with this company again! |
| Layce Burden | 7/14/11 |
My wife went to our JCP store here in Wichita Falls TX today, Thursday July 14, 2011. She purchased many clothing items from the store! She took the items she wanted to buy to the cash register and placed them ALL ON THE COUNTER where the cashier could CLEARLY SEE THEM... Included were many clothing items and a purse that were ALL placed on the check out table. The employee ringing her up was chatting away with the cashier next to her and OBVIOUSLY not paying full attention to the items in front of her or to my wife... She did not say one word to my wife during the entire course of the sales transaction!! Then when she completed the sales transaction my wife walked out of the building with the bag of clothing and the NEW PURSE she thought the cashier had rang up when she PAID! As she was walking to her vehicle like a normal person does when they are finished shopping an undercover security officer for JCP approached her and asked to see her receipt. She willingly handed over her receipt to the man who then asked if she paid for the purse... Well of course I did it should be on the receipt! The man said "that's what I thought. You did not pay for this purse." He asked to look in the shopping bag and the purse that was just purchased. Again my wife willingly agreed! Nothing was found unpaid for or un rung up other than the purse! He then GRABBED her by the ARM and escorted her all the way to the JCP security office while his hand was around my wife's arm and made her stay there while he called the police... First off this very RUDE and arrogant man has no authority to put his hands on my wife in any way, shape or form!! He acted extremely excited about catching what he thought was a shoplifter! He never once attempted to review the tape that would prove him incorrect! Neither did the police officer who wrote the citation!!!
There was no sensor on the purse and as it turns out the cashier DID NOT RING UP THE PURSE! They charged her with shoplifting!!! The security officer threatened her saying she was going to jail for stealing the purse. Eventually the police showed up and wrote her what will be a $500 ticket!!! Security did not review the tape that would PROVE her innocents by showing INTENT TO PAY ! The purse was in NO way concealed ... AGAIN she placed the purse on the check out table with the other items and because the careless, chatty box cashier did NOT ring up this item that was CLEARLY sitting in front of her …my wife is now barred for life from the mall and has this charge on her record??!!! My family and friends will never again shop at another JCP store! JCP is fully at fault for this issue! If the cashier had rang up the purse this situation would not have occurred! Or had security or the police officer reviewed the tape they would have found the cashier at fault for not properly doing her JOB!! As for the asinine security office he could have spared himself and the police officers alot of time and my wife would not have endured ANY OF THE humiliation caused by these careless employees! My wife works in the mall that she is now barred from for life and because of that she is incredibly limited on what she is able to do while at work! I will be calling to file a formal complaint with JCP corporate office and I will absolutely be insistent that they review the security cameras and do a FULL investigation!! My wife went to our JCP store here in our town of Wichita Falls TX. She purchased many clothing items from the store! She took the items she wanted to buy to the cash register and placed them ALL ON THE COUNTER where the cashier could CLEARLY SEE THEM... Included were many clothing items and a purse were ALL placed on the check out table. The employee ringing her up completed the sales transaction and my wife walked out of the building with the bag of clothing and the NEW PURSE she thought the cashier had rang up when she PAID! There was no sensor on the purse and as it turns out the cashier DID NOT RING UP THE PURSE! They stopped her right outside the door and hauled her into the security office inside our mall! They charged her with shoplifting and called the police... The security officer threatened her saying she was going to jail for stealing the purse. Eventually the police showed up and wrote her what will be a $500 ticket!!! Security refused to review the tape that would PROVE her innocents by showing INTENT TO PAY ! The purse was in NO way concealed ... AGAIN she placed the purse on the check out table with the other items and because the careless cashier did NOT ring up the item that was CLEARLY sitting in front of her …my wife is now barred for life from the mall and has this charge on her record??!!! My family and friends will never ever shop at another JCP again! JCP is fully at fault for this issue if the cashier had rang up the purse this situation would not have occurred! As for the asinine security office if he had viewed the tape he would have saved himself and the police officers alot of time and my wife would not have endured ANY OF THE humiliation caused by this careless employee! My wife works in the mall that she is now barred from for life and because of that she is incredibly limited on what she is able to do while at work!
I will be calling to file a formal complaint with JCP... And I will insist that they complete a FULL investigation and review the security tape to see the cashier's negligence in this very inconvenient matter!! I just wanted to post this where everyone would be able to see!! I have now been told by others that JCP employees do not always ring up ALL of your items- we unfortunately found this out a BIT too late!!! Be careful and double check your receipt! Even though it is not your JOB to ensure all items are properly rang up... This would be the cashiers JOB!!!
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| Sandy Pelayo | 7/17/11 |
| The worst customer service I have EVER received was at the JCPenney portrait studio in Palmdale Ca. 93550. |
| angela donahue | 7/22/11 |
| As a mother and grandmother of 6 grandchildren and three children; I have been very disappointed in J.C. Penny's catalogues that come in the mail. (July 2011 Lingerie sale catalog) on this cover features a young woman, probably 2o yrs. old or younger, modeling a push-up bra and bikini panties. This cover girl is nothing short of "soft porn" and whoever is doing your layouts needs to think seriously about the impact this half nude model has on our youth. I have worked with sex offenders in prisons for over 20 yrs.; and your display of women, half nude on catalog covers which come in the mail for everyone to see, can and will lead to promiscious behavior, which in turn, can and may lead to behaviors unimaginable. |
| Applicant 2011 | 7/25/11 |
| Applied for a part time job with company as a freight handler. I have over 20 years experience in freight distribution and they stated "I wasn't qualified for the position". |
| Ms Moore | 7/28/11 |
| I went to the store (drove about an hour) and made a payment and got a gift card on Monday morning as soon as they opened. Normally you can make a payment and turn around and shop afterwards and put everything back on the card. My child was coming home from school and wanted to take them shopping. So we drove and hour to the store and spent 3 hours shopping. We we went to check out nothing worked. My card the gift card. So the cashier made a phone call. The JC Penney payment center called me a liar saying that I did not make a payment even though I had the receipt to prove it. The gift card said there was nothing on it even though I had just purchased it the day before. I had all the receipts to prove it. The store told me, oh well you will just have to find another way to pay. So, being the loving mother that I am I dug cash out of my wallet and made the purchase. Then as we tried to leave the alarm went off four different times as the associate forgot to remove the securty tags from the clothing. What a nightmare this experience ended up being. As we were sitting in my car my child said "mom you know what, if that is the way they treat their customers, with that much disrespect, then I don't want anything from them. Even other customers who caught me out in the parking lot were appalled at the way I was treated. Needless to say, I am very disappointed in JC Penneys and the way things were handled. We took everything back and I will not shop there again. When I called the corporate office the next day, the young man actually found everything funny. Shame on you JC Penneys for not always putting your customers first. Shame on you for calling your customers liars when they have the receipts. Shame on you for hiring people that are going to laugh across the phone when you are trying to be serious and want some answers. You really need to train your employees a little better. This is just disappointing, I thought your company was better then that. |
| James Miller-Forrest | 7/1/11 |
I recently found that we are being charged late fees for obviusely what JCPenney's deam on a late payment. The Problem isn't that I have been late on our payments but their policy which some how benifits them if you are early with the payment. I have made 8 payments to them over the past 6 months, and when I try to explain this to them they refer to their policy. Now this person does not live here in the United States(Indian accent from both individuals I talked too) so JCPenney has
out-sourced their customer service. So this individual does not understand that Policy does not trump ones constitutional rights ("pursuit of happiness"). I strongly believe in my responsibility to pay my bills and have diligenly done so for a while now. That does not mean that I have not made mistakes and been late in the past, but when one pays in advance and a business takes advantage of their loyal customer via a policy that the stand behind, then it is time that that customer not only takes his/her business elswhere and starts a boycot of said business starting with family and friends. |
| diana stefanski | 6/23/11 |
| after spending almost $600 on a gazebo the beginning of june, it is now june 23 and i am told i can expect my puchase no sooner than july 18th. it is not that the item is not in stock, as a matter of fact it is in the possession of the delivery company "excel trucking" but they inform me thay are too busy to deliver till late july. Really, no one was too busy to take the money. Wen contacted by excel on june 17 they told me delivery for july 14--when i asked why so long the excel worker told me he would need to check becasue they were required to deliver within two weeks of receiving the item. 4 days later he called me back and said the soonest they could deliver was july 18th now. So i called jc penney customer service on tuesday and after telling my story several times a "case " was opened and i was told i would be contacted the next day with an answer. well when i heard nothing by 5pm i called customer servive again and was told the excel co was closed for the day and that customer service had sent them an email wed morning and excel did not respond. ( of course they didn't respond because they are wrong) so what am i to do play this game of calling everyday only to find out excel trucking hasn't returned any messages and let it keep going till summer is over and i don't need the gazebo anymore??? how about you get a more reliable trucking company, one who delivers and returns messages?? I am now going to call customer service again and see how my "case" is coming along. guaranteed i will get no answers and end up cancelling this order and getting my money back from the credit card company. we'll see. |
| diana stefanski | 6/23/11 |
so the first customer service person did not understand and actually hung up on me.
the second one gave me a new customer relations number to call. that person told me that the trucking company had not gotten back to them so there was nothing they could do until they hear from them . again i say if you can't even get in touch with the person delivering your merchandise, it's time for a new delivery company. will wait till monday and they cancel the order and order from a more reliable company. |
| mindfuleg | 7/2/11 |
| I just had an exceptional experience at the JC Penney in Athens,Georgia. I was desperate to find a suit and all the other department stores were inadequate and I could not find anything. Just when I entered the men's suit department as associate named Kelvin immediately greeted me with a lot of warmth but not pushy at all. I told him what I was looking for and my previous experience and he nailed exactly what I needed and suggested other items to complement my suit. He engaged in conversation with me without being too personal and hit a perfect note of taking care of me as a customer and being so friendly as a person. His other colleague, Marsha also assisted us at the end with the purchase and the two of them helped each other and were an exceptional team. This was the best shopping experience I ever had. |
| jkb | 7/3/11 |
On June 17th 2011 I visited the Aurora Colorado JC Penney to return a clothing gift I received at Christmas (Dec. 2010). I had the gift receipt and the merchandise with the tags attached. NOWHERE on the gift receipt did it say anything regarding their return policy. The cashier told me she could not return it, then called a supervisor named Tatiana who told me the "best" she could do would to give me
$2.97 for each piece of clothing. Basically she told me that I am stuck keeping these items and did not want to assist me further. I left the store very angry. I decided to go back in and talk to a store manager. The store manager was off that day and they got their sales manager to speak with me. When they called for her she told another Supervisor to go to the desk and when I asked who it was they said it was Tatiana. When I told them I did not want to speak to her, she came up anyway and said rudely " I already spoke to her". I expressed to her that I did not feel that she handled my situation to my satisfaction and wanted to speak with someone else. Amy the sales Manager then came to speak to me and told me the merchandise was winter clothing..ok..so? she said she could see what she could do. In the meantime the counter I was standing at started to fill up with employees and another sales manager. They must have thought I was going to be difficult and I felt violated from that kind of action from the employees at the store. When Amy came back she said the best that she could do was now $8.97 per piece. Originally sold at $42 per piece. She said that merchandise goes on sale all the time and it did not sell for $42. She said the "best" that she could do was to go back to January of 2011. The people who gave me this gift are retired and are on limited income and I know they spent more than $8.97 per piece of clothing. Policies are guidelines and can be over-ridden on an individual basis. I was not trying to cheat JC Penney, but to get back to me what was spent originally. Since JC Penney got their money originally.
If you have a merchandise return and a receipt,make sure it is in 90 days or JC Penney stores will NOT return it for what it was paid for initially. Their gift receipts DO NOT say that. Even though they got their money initially, they will not return or give credit for what it was originally paid for. They say it is "Company Policy"..I think it is poor Customer Service. Erin,the(very nice)Customer Service Rep. I spoke to said that JC Penney wants to know of these experiences so they can make it better, However I am still waiting to hear from JC Penney Corporate. Hopefully this will change so future customers will not go thru what I did.
jkb |
| | 6/26/11 |
| I just purchased two towels from jc pennys and washed them one time and they are coming apart and i just washed the two towels by them selfs what really |
| Dawna Walsh | 6/14/11 |
| I want to say KUDOS to the Shenango Valley Mall JC Penney Store. I purchased a dress for a special occasion and the clerk forgot to remove the ink tag. When I found this a few hours later, I called the store to complain. I spoke with the manager of Women's and Junior's Clothing, Vicky. She Came to my house and removed the tag for me. I live approximately 15 miles from the store. I still cannot believe someone would do such a great thing. Wonderful customer service!! I loved JCP before this, but now I'm a loyal customer forever...wow. Thank you Vicky. You have a great employee there. I will tell everyone I know about this experience. In 52 years I've never recieved such great service. Thank you. |
| Marc Price | 6/15/11 |
In December of 2010 I received a gift card from JCP. After going to the store for an hour or so I decided that I could noit see spending the card on the items there that were mostly high in price compared to other retail stores/outlets. So, as I went online to check out the better selection from JCP.com I ran across the awesome idea of the Fan Store! I am a huge Ky Wildcats fan and have needed a hoodie for a while so I promptly found some clearance items along with some other apparel and ordered.
Because this has been going on with me personally for 6 MONTHS I am certain that corporate is aware of the issues that there has been with the shopping bag being empty after the entire 4 step process of ordering is complete. I called the number for customer service (they are the only reason that I gave this experience with JCP a "Fair" rating and not a "Poor")and was told that there was a recent problem with the computers and that it was being addressed, and that I should try again later. A week later, I did. Then, a week later, I did. Then a month later, I did. I called again and was told that the computers were down and to try again. I waited, and again...same problem. This time (June 15, 2011) customer service gave me the unbelievable pat answer, "I know what out problem is right now, our system is down." really?? I am not sure why I am holding out hope (maybe because I am such a Cats fan) but I don't know where to go from here.
Why on earth would JCP continue to affiliate with this company if they continue to have these issues month after month?? Can't figure it out but I am heading to the big dogs to find out! |
| Bambi Ooley | 6/18/11 |
I am writing concerning the abuse of employee rights at the Clackamas Town Center in Clackamas Oregon.
Penny's has no regard for the FLMAOLFA laws which they are in violation at this time and I am surprised not being sued, paying Leave of absence due, they add it on the pay stub then say sorry we made a mistake and don't add it into the gross pay for pregnant employees. Every one is treated as if they are low class. Job positions taken away, FLMA for one week or less even before the baby is born. Schedules changed without notice, a schedule site that is down most of the time. Other associates being let go with the excuse their position does not excist anymore then after they are gone someone gets the same title and the position opens up again.
JC Penny's even corporate they are the ones in violation of the FLMA/OLFA laws. Ever see underboss? Maybe the CEO of Penny's should pay a visit.
I am a customer and mom of an employee. I see and hear the injustice and heart ache of mistreatment for the employees and encourage them to see a lawyer when I hear of the injustice. Wake up Corporate the law is the law and you need to abide by it.
Don't sit on your high horse and think with your deaf ears that you and your company is perfect it is below perfect and just because your retail does not give you or anyone the right to treat employees as second class.
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| | 6/9/11 |
| JcPenny's did my family wrong. We flooded in 2008 and didn't get our mail. When I tried to work out a payment with them they wanted the full amount. I didn't even have a home for me and my kids and they refused to work with us. They the bill is in collections and I am still trying to talk to Corporate. |
| Jenna Saguindel | 6/9/11 |
| was applying for the Sephora inside of JCPenney, I just had met the manager of Sephora AND the store manager of JCPenney. Sara ( the Sephora manager) and I got along so well she that decided to interview me right then and there after I completed the JCPenney behavioral test. So, so far I had passed with flying colors with BOTH managers and it was down to a "opinionated" test on if I was "good enough" for JCPenney. Not ever taking a "corporate company behavioral test" in my 20 years of existence, I was VERY nervous and not quite sure what to expect. At the end of the test, I felt pretty confident and super excited in starting my new career at JCPenney. Sara was just about to interview me when she asked to see my score, and BOOM... I had not passed the behavioral test. My heart sunk, my mouth dropped, and to be honest, I am still in utter shock. How can a behavioral test define ANYONE? I just basically got handed the job straight from the JCPenney store manager himself, but apparently from a computerized test, I'm not "good enough" to work for THIS company. And if you were wondering, yes, I've had 4 retail jobs in the past and 3 of them being managerial positions. I am NOT bashing your company, but I just had the need to express how I feel and maybe someone can help me understand why a behavioral test defines if I get the job or not... since the store manager himself couldn't just hire me. Working for Sephora has been a dream for me since I first started shopping there 2 years ago. I am crushed and disappointed that I didn't get the job. Just meeting Sara for 20 minutes, I had already felt like I was apart of the team and in the recession we're having, I've never had 2 managers tell me, "Please apply now, I want to interview you TODAY, and hire you!". Sara also said, "I had a girl that I was interviewing tonight, but now that you've come along I'm not too sure about her." Someone PLEASE help me out. I want to work for Sephora! |
| JEAN | 6/9/11 |
I was in the Greensburg, Pa Pennys at Westmoreland Mall, June 8, 2011 to do some shopping. I was in the shoe dept, trying to find shoes. I collected the shoes that I wanted to have checked on ( I wear a size 11 & it is a hit and miss thing as to wether or not they might have them & if they even have them in that size. I stood in line with my shoes in hand and my portable oxygen tank, & stood & stood. Finally couldn't stand anymore, there were only 2 clerks working & they were both in the back. (Later found out from clerk in different dept they are always having to go in the back & get clerks, because they are in back taking "unscheduled brakes".
When someone did come out, I had sat down in a chair that was clearly visible of the check out & they could clearly see me. I asked the girl if she could wait on me when she finished with customer she was waiting on & she said "yes" No one was behind the person she was waiting on. By the time she finished there was someone behind the lady & she preceeded to wait on the next person that came after me. I was still sitting & said excuse me, " you said you would help me next" Her reply was "Oh, I will get to you" I then asked for her to get the manager. She said something to the other clerk, I didnot hear what & continued on to wait on the customer. I waited a few more minutes, & left & went to the next counter & asked if they could call store manager. The gentle man that was there asked if he could help, explained what had happened, instead of calling from the desk he was at, he went to shoe dept, while I waited & watched & waited & watched, he called & paged manager, & I waited longer. I asked the lady at the counter for manager name & store numb, which she did give to me. I again waited. She offered me a chair, which I refused. I went to the Sephora Dept to return an item, they could clearly see I was upset. They were very nice. The one clerk went & got a floor manager, who came right away, & was very nice. She asked me to wait a few more mins for manager, but I told her I had to go, I had waited long enough & that I would be getting intouch with someone about discrimination against handicapped people. She was very nice.
I went to my car & cried. I was so upset, & embarrased, which made it even more difficult for me to breath. As far as I saw the store manager never did show up. I have a $50 credit slip & a $10 dollar coupon, that I am unable to use. I am to embarrassed to go in the store again.
I have never been so humilated in my life. MY suggestion is that if your are handicapped that you do not go to JC PENNY, due to their not wanting to help handicapped customers |
| ex customer (sue) store 2099 | 5/31/11 |
| Your customer service sucks!!!!!!!!!!! if your going to hire people who likes to stand around and laugh and talk behind the counter instead of helping customers then I guess I will be going somewhere else |
| former employee | 6/1/11 |
Shortly after I was hired by JC Penny Co, I was transferred to the office to replace an employee who was retiring after being exonerated after being accused of embezzlement. The office staff had been reduced and the daily tasks increased to an impossible level. Associates were humiliated to tears by the store manager and they were openly looking for new jobs in the breakroom.
My first day in the office, the store manager tried to bully me into fraudulently signing I-9 documents for current and former employees stating that she could not get into the employee's accounts due to a computer problem. I refused to do so stating that it was a federal felony to sign the forms without physically seeing the actual required documents. This behavior was repeated several times.
Security was a problem. Too many people had access to the safe and there were no security cameras to protect employees. I was given the responsibility for cash orders and deposits which required me to walk across the mall parking lot carrying thousands of dollars in a backpack unescorted.
After coming to the realization that nothing would change with time, I quit and cut my losses before I became the next victim of the unscrupulous manager so I'm not at all surprised to see the comments in this section. |
| Tinker Bell | 6/4/11 |
| I have worked at the Port Richey Fl. store for over 2 years and it has been a nightmare. The store manager Mariella has clear and advanced mental problems. People quit constantly and always are very good about going to corp. about the problems but Kathy Beauchamp our DM is unwilling or unable to help.Our store manager has no qualms about nicknaming associates with racial slurs ,discussing our sexuality, rating our personal appearance with a number scale,spreading rumors of affairs and drug use and threatening employees at morning meetings with hour cuts and telling us we have no recourse because she has talked to HR and believes she has no responsibility to make people happy.It needs to be understood that these associates are nice and hard working people,everyone gets along because their are no favorites, she HATES everyone.The employee of the year with a freakishly happy personality and excellent cust. service skills is treated like a dirty rug.The store manager comes and goes as she pleases ,taking week long vacations about every 5 weeks and has come to work either drunk or hung over on a number of occasions. It is clear in our numbers how well we do in her absence yet there seems no end to the demeaning and cruel behavior. Our only hope is that someone will file a lawsuit after one of her racial diatribes and let the depositions fly.Shame on JCP for not realizing that the wealth of the company rests in the hands of the customer service associates and that they should be treated as ambassadors not rotten trash. |
| Maureen Ryan | 6/5/11 |
| I SO AGREE with all of the negative comments. HORRID CUSTOMER SERVICE if you can call it that! VERY RUDE managers-NASTY employees-although I imagine there are treated as shabbily as the customers are. I too had shopped with them for many years-but NEVER again! The management and so called customer service is right on par with WALMART! HORRID! Apparently ALL of their stores are the same. I have lived in Sacramento CA-all that was there was their outlet store-which is MORE than anything they carry is worth! Let alone the over priced CRAP that they have in their retail stores! Now I live in MI and just had the WORST experience at their store there almost worse than WALMART! I too MIGHT shop their GOING OUT of BUSINESS SALE! |
| Butch | 5/29/11 |
| STOP HIRING SMOKERS! They are BAD WORKERS! |
| Brian | 5/20/11 |
| Cheap,cheap,cheap! I paid alot of money for the worst eyeglasses I've ever had. They want 170 to to replace their crappy peeling lens. Save your time and money! There are so many glass shops, choose anyone else. |
| Pissed off | 5/9/11 |
| The picture studio is full of young young people who dont have a clue about taking picture you toddlers and infants, get a clue just because you snap the picture dosent make it a great picture , muchless does it make me wanna purchase it |
| | 5/10/11 |
| store 2762 has veryyyyyy rudy managers, the salon manager Dennis is very heartless treat his employees like the dirty under is shoes, I use to get my hair done there every two weeks and i ask him for a bottle of water, he told me he can get me a cup, and i can go the the water fountain to get some water, it was so sad that a big company like Jc penny can't offer their paying customers a bottle of water, he screams at his employees, very unprofessional. |
| store 2325 new braunfels tx | 4/28/11 |
| The store maneged (roxie) is very rude and doesn't return calls or take care of buissness the way it needs to be done. .I will no longer shop at Jcp. They have really changed over the years but this store is very uncaring and rude .I recommend no one to shop at this store |
| Robot next. | 4/29/11 |
| As a fellow employee of the 2671 store in Oregon, it saddens me greatly to read most of these one star comments and realize how very true they are! Jcpenney's doesn't care about the genuine emotional being of helping customers or the workers that put time and effort into such interactions on a day to day basis. The logo "everyday matters" is really supposed to be "money matters." after 4 years, I've had to learn this finally the hard way. |
| associate 1049 | 4/30/11 |
1 star because I couldn't give a zero! Associates that give their all are treated like crap, and the losers and lazy are treated like royalty! Under cover boss should take a good look at this store. No matter what you do to go that extra mile, you are
reprimanded because they didn't think you did good enough!! Anyone reading this, PLEASE DON'T APPLY THERE!!! The store is in Aurora, Illinois. You are treated like the lowest form of life!!! Whoever came up with JC Penney is the greatest place to work, had to be a low-life manager!!!!!!!!!!!
t |
| Brenda Merritt | 4/30/11 |
Today I took my 91 year old mother to Penney’s at the Avenues Mall in jacksonville, FL to go shopping. I offered a lot of locations but mama wanted to go to Penney’s because she said ‘I have shopped at Penney’s for 50 years’ so that is where we went.
We parked as close as possible in handicapped parking and I got her in the store and asked at the customer service/cash register for a wheel chair. I was told I had to go upstairs to show ID to get a wheel chair. I told her I needed someone to bring it down to me because she could not make it upstairs. I was told no, it was store policy that if a wheelchair was needed that they could not bring it down but that I would have to go upstairs. Wheelchairs are for the handicapped so why would they be upstairs???
She further told me I could leave my mother downstairs and come back. She has dementia and no short term memory. The length of time it would have taken me to get upstairs; show ID and sign out a wheel chair and back down she could have completely forgotten where she was at and why and she could have wandered off. It is the equivalent of leaving a 3 or 4 year old alone.
I asked for the store manager and was told there was no manager on duty but when I insisted they called a woman who was angry that I was angry.
Mother lives in Dowling Park Advent Christian Village, a rural retirement community and never gets to go shopping so I took her to the place she wanted to go. She needed all new clothes. The way we were treated was discrimination to handicapped people and there are laws against this and I intend to search the State of Florida website and find somewhere to report this but wanted to tell you too.
I have friends with lung problems who cannot walk but they can still drive. They could not have made it upstairs either.
I left and went to Publix who has a wheel chair at the front of the store. I went to Bealls and they have a wheelchair at the front of the store along with Target and Wal-Mart but my mother wanted to go to Penney’s.
This is discrimination of the elderly; discrimination against handicapped and discrimination against a loyal customer for 50 years (time frame she gave).
I am angry and hurt that my mother was treated in this way.
Thank you for listening.
|
| ex employee 2099 | 5/1/11 |
| Jc Penny managers suck if corporate cared about there people they would check out what is happening if it wasnt for the employees there would'nt be a JCPenny wake up corporate and check it out before its to late someone will sue and win |
| Clarissa | 5/2/11 |
| I am very disappointed in the jcp online . I recently ordered a wedding band and when I received it was the wrong product!!!! Which I understand mistakes happen so I called the customer service line and they acted like it was my fault . Anyways at the end of the call they ensured me my rings would be here on time for my wedding and I thanked them and hung up . Three days later I go to track it because being so close to the big day I was getting nervous the tracking system said it isn't schedule to ship until after the wedding so of course I call customer service again and when that employee looks it up she says they informed me that its possible that I won't get it on time!!!!! Well of course that makes me upset because if I knew that before I would of went somewhere else . I mean I understand things happen but why would they lie to me before ? I shop jcp for everything but I must say at this point I would be OK never shopping there again. |
| jsnow | 4/23/11 |
| I also work for JC penneys in the commission furniture. I have worked for Macy's as well, but let me tell you JC Penney is like wal-mart. Creepy to its employees. I am going to look into filing a hostile work environment suit. The manager is a tyrant and openly denigrates employees on the work floor. The standards they have for making goal are so far from reality and they can't wait to fire you and yes, if you complain retribution will come back at you. Apparently, we are being used for the profits of shareholders. Whooo Surprise there. I may be writing an article. If anyone would like to see about a class action lawsuit or at least let me know as I want to start a book on the racket of retail. Please contact me a jenkii@yahoo.com |
| Diane DeVore | 4/13/11 |
| I am a ex-employee of J.C.Penney and would like to suggest some ideas for store 1143. It is a wonderful little store, but the management has got to be improved. You can go in at all hours of the day and you will see the management standing on the sales floor discussing other employees, and sometimes they are so loud and laughing that you can hear them all over the store. The employees work hard and don't need to be looking over their shoulder to see if the manager, and assistants are talking about them and laughing. Very unprofessional. They have lost many good employees due to bad management, and it is a shame. I know for a fact that when I left, they discussed it at the front of the store, in front of other associates that got very upset, in fact threaded to quit due to some of the things that were being said. I just think that maybe they need to evaluate the situation and see where the main problems are and I think they will discover its at the top. The employees moral is down due to that also. They are hard working employees at that store that go out of their way to give good customer service, only to be treated so poorly by the management teem. I think the store would benefit with some changes in them areas. |
| hicecharles@aol.com | 4/17/11 |
Please pass on to corporate office. We believe catalogue stores are great!
We have 5 acres to lease (or more)...in between Cincinnati/Dayton. Near Springboro/Middletown/Wilmington/Xenia and other cities. One hour to Dayton one hour to Cincinnati/Kentucky/Indiana, and other cities.
Believe a "call In center" or catalogue store would be great! I have over 60 years of administrative experience, and have studied attitudes for over 35. Would also be able to answer these messages quickly for you.
We would work with an investor. Approximately $3,000 a month, includes office space, which would be updated.
let us know if an entrepreneur is available, and we will work with them.
Charles Hice Hicecharles@aol.com 937 545 6798 Family representative.
|
| Anonymous | 4/20/11 |
| Store 2065 has the WORST salon manager. She is HUGE backstabber, she purposely stirs up tension and tries hard to get everybody against each other. She will even admit it! They need to let her go. |
| PAMELA HOLMAN | 4/4/11 |
I WAS IN YOUR STORE IN WASHINGTON,MO STORE # 2977 TO GET MY DIAMOND ENGAGEMENT RING FIXED. WHEN WE BOUGHT THIS RING , THERE WAS A LIFETIME GUARANTEE ON IT. NOW THAT YOU HAVE A NEW STORE, THEY ARE NOT HONORING THE GUARANTEE.
WHEN I TALKED TO TINA, THE JEWERLY MANAGER, SHE WAS VERY RUDE & TOLD ME THAT HAVE THE JEWERLY SENT IN FOR REPAIRS, PEOPLE WERE NOT BEING CHARGED.
I TOLD TINA ASSOCIATE NUMBER 0048 THAT I WAS GOING TO REPORT HER TO JC PENNYS OFFICES,, SHE REPLIED, THAT IT DOESNT MATTER, THEY CANT DO ANYTHING.
HOW CAN YOU SAY YOU HAVE A LIFETIME GUARANTEE, ON THE DIAMOND IF YOU DONT HONOR IT.
THANK YOU,
PAMELA HOLMAN
oherrr2000@live.com 286 MOUND ROAD
BOURBON,MO 65441
REPAIR NUMBER R1349918 |
| Karen | 3/31/11 |
| On 3/12/11, I dropped off my glasses, which were purchased from JCP Optical at Stratford Square Mall in Bloomingdale Illinois in 2009, to have the lenses repaired due to poor artisanship with the lenses. This is the second time in two years that due to poor artisanship that this has occurred, the first time was on the side of the lenses by the nose bridge this time it is at the top of the lenses. When i dropped them off the man behind the counter promised me that they would get fixed. After one week heard nothing back and called and he said they were being repaired and he would call me when in. Another week passes and stills no update on my lenses. Therefore, on 3/21/11, i called back and the same individual informed that my glasses were fixed and would be in 3/23/11. I arrived on 3/26/11 and was informed by a new individual that my glasses were in and that were not fixed, apparently, the man who took my glasses perjured himself to me when he told me that they would be fixed. If I had known at the time of dropping them off that they were not going to be fixed, I would not have dropped them off. I inquired as to why and she said she did not know but would contact her manger. On 3/30/11, I still had not heard back from the manager and called her directly, she informed me that she would look into it. I did receive a call back from the manager the same day and she informed me that they were not going to fix the lenses. I will be picking them up tonight and filling a complaint with the Better Business Bureau if my issue is not positively resolved. I should not be responsible for poor artisanship of the lenses, I could understand if this were the first time this had occurred but it is not. It is repeating defect with lenses. |
| Delores Louis | 3/25/11 |
| I have been shopping at JC Penney for years, I shop there frequently, and never have I ever received the service that I received today. I lost my cell phn after being in the store for maybe 10-15 min. I took a picture of my daughter by their prom dresses that I thought were very cute, and shortly afterwards it was missing. The service desk was great at assisting me and trying to help, but the security was very nasty. I was told by a CSR to check with security and see if they can help me locate my cell phn. I went over to them and they did not want to help me. They treated me as if I was a bother to them, the person that answered the door looked as if they had been asleep. I asked them to check the area and they said they would but the person who I had asked didn't answer the door, they sent someone else who told me their job was to catch shoplifters. I knew then they hadn't checked. After shopping here for almost 16 years and spending good money that helps pay their salary, I was angered and also hurt. They treated me like I was not important or as if I was getting on their nerves. This is the first time I ever asked for anything after being a faithful customer for many years and they refused to help me and slammed the door in my face. It will be a long time before I ever shop here again, maybe never. I worked for Target years back and they help their customers with issues like mine all the time. I guess they will get the thousands of dollars that I've been spend a year at JC Penney. |
| Star | 3/17/11 |
| I am a college student who needed to do a survey for a class. When I called JC Penney they rude, arrogant, and short. I never thought a company would treat potential customers like this. After being mis-treated, I called Khol's and Wal-Mart. They were pleased and pleasant and willing to help me out. If JC Penney doesn't improve their customer service, more potential customers like myself and actual customers will be lost. I give their customer service ZERO stars. |
| 0733 - employee - durango, co | 3/13/11 |
| JCPenney’s, Durango, Co. is the worst store to work at. The manager, Andy Martinez, is a bully and very rude. He criticizes his employees in front of others, including customers. He walks around and never pitches in to help. He does not have enough coverage on the floor. There are no cameras in our store and theft goes on like crazy. He is aware of the problem, but whatever you do; do not say anything to him about it. He will cut your hours, and you will be forced to quit. No wonder employment there is a revolving door. Andy lies on his paperwork to corporate, and we are threatened with our jobs daily. If you are a stockholder, get out before it is too late. JCPenney's is not who they pretend to be!! |
| Citrus Heights ca store run by a Bully!!!! 1206 | 3/14/11 |
| The Citrus Heights store used to be a great place to work and shop. But since February 2010 it has gone down moral wise. That is when Steve Phillips came as store manager. He does not care about the associates. He only cares about the darn old surveys. He harasses his associates and picks on them. He is a terrible person and a terrible manager. He is very rude to his associates and ver criticiacl. he only cares about stuff that makes him look good. He has a very big EGO!! He is a very un kind person. He teachers the leadership team to be very rude to their department workers as well, especially Cassie Oranato the women's dept manager. he has made that place a very hostile work environment and the moral of the sales associates is very low. He does not care , he pretends but he and his"leadership" staff are a big bunch of blow hards who are FAKE!! only care about surveys and credit. they really DO NOT CARE about the customer either!!! |
| Associate at Store 2945 Kissimmee FL | 3/10/11 |
| I honestly can't believe how the management team discriminates against Hispanics when in the location the majority are Hispanics. They took out a really good manager who is a Hispanic who gave 100%+ for this company and out of the blue they get rid of him. Their excuse is he never wanted the position when they didn't even asked. They are so nonprofessional, they hire new people for a cheaper hourly pay so that they can get rid of the ones that have worked for a while, then you have supervisors making comments like "All Puerto Ricans are criminals" and when we told the store manager all she said was I already talked to him a supervisor that does not know anything about his job he was handed a position over other associates that were qualify. WORST COMPANY TO WORK FOR THEY DON'T CARE FOR THEIR ASSOCIATES!!!!!!!!!!! |
| THERESA | 2/27/11 |
| I HAVE BEEN A CUSTOMER OF J.C.PENNEYS SINCE THE EARLY 1970'S EHRN THEY OPENED IN THE VIEWMONT, MALL, SCRANTON, PA. I NEVER REALLY HAD ANY PROBLEMS AND LAST YEAR I PURCHASED A LARGER HOUSE AND NEEDED COVERING FOR ALL MY WINDOWS, BEDDING FOR 4 BEDROOMS AND OTHER HOUSE PRODUCTS. I WAS ADVISED TO DO THE SURVEYS BY THE SALESPEOPLE AND THE COMBINATION OF THE 15% PLUS 20% I WAITED FOR ON WEEK-END SALES PLUS MY REWARD COUPONS SAVED ME THOUSANDS OF DOLLARS. THE SALESPEOPLE WERE ALWAYS VERY HELPFUL IN GETTING ME THE BEST PRICES. I NOW UNDERSTAND THAT THEY ARE NOT GOING TO ALLOW CUSTOMERS TO COMBINE COUPONS. I THINK THEY ARE MAKING A BIG MISTAKE. I WAITED FOR THE RIGHTTIMETO SHOP AND USE MY VARIOUS DISCOUNTS AND SPENT MORE MONEY IN THE PROCESS. IF I CANNOT COMBINE MY DISCOUNT COUPONS I WILL BE VERY SELECTIVE IN WHAT I BUY AND LOOK FOR BETTER PRICES ELSEWHERE |
| Andrew Collins | 2/20/11 |
| This review is for all pro-life people. I have just found out that JC Penny supports Planned Parenthood which all pro-lifers know isE a major provider of abortions in this country. It seems strange to me that a retail business would support the killing off of it's customer base but they are doing this. Do a bit of research Margret Sanger, founder of PP and you will find that support of PP becomes even more grim. Even if you aren't pro-life you will be sickened by what she proposed. |
| Judith A. Carter | 2/12/11 |
Dear Sirs:
I went to the JC Penney optical department in Brandon, Florida and had an eye exam and ordered glasses on January 8, 2011. I waited 2 weeks for my glasses, got them and I told them everything was blurring they told me "try them, if they aren't right bring them back. First of all before I ordered them I ask "can I bring them back if their not right" 'sure, no problem' they said. Well as I said they weren't right. Checked my eyes again and said the one lens was too strong. So they ordered another lens waited another 2 weeks. When I got them I told them "they still aren't right I can't drive with them". Only see things close. I told them "these still aren't right, I want my money back' $454.99 less the $65.00 exam. They said NO THERE ARE NO REFUNDS, I said "you told me I could bring them back" they said "well sorry you can't get your money back if you would read the receipt" I said "YOU told me I could return them if they weren't right" my husband to be was right there when they told us we could bring them back. NOW I HAVE A PAIR OF $389.99 GLASSES I CAN'T WEAR, I am almost 70 years old and I can't afford this kind of rip off from your company. I spend money at your store all the time AND NOW HAVE THIS PROBLEM WITH YOUR COMPANY. The eye doctor, was Toni L. Licata,O.D. and the Licensed Optician is Alicia Kimbrew. They are located in Westfield at Brandon, Florida 33511, 331 Brandon Town Center. We have made 5 trips over there and its 125 miles round trip from where we live in Frostproof, Fl. 33843. Now I want to know what your company is going to do to make this right. I don't sleep, I can't eat I have headaches all the time trying to wear these and nothing is working and I am all upset that I have this $454.99 invested in something I can't wear. I was told your optical department was great only to find out it is a RIP OFF. PLEASE CAN YOU HELP ME WITH THIS. I am on a fixed income and as I said I just can't afford to be out this money with nothing to show for it. Store number is #0766. Another thing I was told this last time, "your eyes didn't really change that much and I said "THEN WHY DID YOU TELL ME I NEEDED NEW GLASSES AND HAVE ME SPEND THIS KINDA OF MONEY WHEN I COULDN'T REALLY AFFORD IT"
They had NO answer for me........sincerely Judith A. Carter |
| An Associate | 2/14/11 |
| The human factor needs to be put back into JC Penny, in regards to treatment of store employees. It is obvious to me now, after working for some 16 months there, that one's efforts are not ever recognized in any way. The brainstormers at JCP headquarters decided that all employees are just a number, calculated coldly in some computer, that takes availability, pay per hour, time employed, and decides who and whom is not scheduled, that is it. It doesn't matter how much devotion or effort you put into being a good employee for this corporation. Bottom line is that you are treated with cold reception if you argue that you have been an employee in good standing for quite sometime, and new hires, which are not or never needed, get what you as a senior employee should be getting. Customer Service stinks, is it any wonder???? They think nothing of 'kicking employees' in the groin, and walk away smiling because there are a dozen more waiting at the door to work in your spot if you don't 'put up and shut up.' What ever happened to human decency? This, is why UNIONS were started in this country, to control the abuse that goes on to the worker in this country. Shame on you JC Penny, you are making billions of profits, and all you can do is throw a bone to your associates. It is just awful. SHAME ON YOU! |
| employee | 2/2/11 |
JCPenny is in need of new supervisors at store 2099
I would not recomend anyone to work there The managers does'nt treat the employees the same they have their pets and they treat others like crap |
| Carlene Thorpe | 2/3/11 |
| Wow looks like JCPenney is getting a lot of one star reviews. I have had problems with the size of clothing at JCPenney. I went to JC Penny at Clackamas Town Center, Oregon, and bought Cabin Creek casual pants. I have worn this brand for many years. I got home and the pants didn't fit. I couldn't pull them ants to the new ones and found out the sizing was too small they were small. I noticed on the label the newest pants were suppose to have been made in Indian. All of the labels on my old Cabin Creek pants are outsourced from, Nicaguara, Haiti, and Gutamala. All of these pants were well fitted. The India label not. I took the pants back and returned them. I tried on the same brand one size larger they were too big. I have noticed the same thing for womans casual tops. They no longer fit. My normal size is to small and the next size up is to big. I wrote a complaint to JC Penney and they said an associate would get back to me in 48 hours. I have had no response. I think that JC Penny does not give a hoot about their customers. I guess they just forced another long term customer out of their stores due to ill fitting clothing. What happened to the good old customer service of JC Penney and American made clothing? Sorry JC Penney you just lost a 40 years plus customer. |
| employee of store 2099 | 2/5/11 |
I am an employee of the Idaho falls Jc Penny I have worked there for almost 4 years I do not think it is fair that JC Penny hires new emploees and gives the hours to them and some of the employees never close or do they work Sunday and they get more hours and if you stand around and do nothing you get to work more but if you work and clean help customers then guess what you work less hours
If you go to the store manager and ask for more hours she cuts your hours could someone explain this to me I know the mod's have there pets the ones who like to gossip just like they do
I am looking for a new job and if any one out there is thinking about working for Penny don't employee of Idaho Falls Idaho store 2099 |
| Deborah Vahl | 2/1/11 |
I shopped at JCPenney Tempe Marketplace 1900 E Rio Salado Pkwy Ste 140 Tempe, AZ 85281 to get fitted for new bras - You need to advise your employees that spraying perfume in the store before opening and the employees bathe in it is very off putting and can be very dangerous - I will not shop in that store again -had to hold my breath when walking in to this store as the perfume counter is right up front. I have severe allergies to perfumes and chemicals - I had to use my inhaler to keep the airway open (so I could breath) at least 4 times- The couple with me don't have chemical allergies but the were overwhelmed with the smell and ended up with headaches and nausea.
This really is a very dangerous business practice and should be controlled as I'm sure I'm not the only one in this world that has these type of allergies - you may want to reconsider your sales practices. |
| lynn fitzgerald | 1/18/11 |
| I was an employee at jcp store 1122 for a little over a year and the stress they put me through was so unreal I had foot problems and I all so was harrased by the supervisers. They would just stand around and look at you while you check out people and would go down stairs to look at you through the cameras. when my doctor sent me a doctors note to take a 15 min brake every hr all hell broke loose. and they started giving me all kinds of problems so they pushed me into quiting. I really did like my job and customers and tryed very hard to make it a very good company. And it has mentally bothered me because of the way they treated me I was going to sue them but I didint. I just prayed about it and forgive them its may jobs out there for me and people out there that would really love me. |
| Leisa Hanson | 1/21/11 |
| We have been shopping at JCPenny's for over 50 yrs. Now that we have a weekend home just completed we are trying to furnish it with all the window coverings, rugs etc. needed in a home, however after placing an order on line where we were to receive Free shipping I was charged shipping. Upon looking over my order conf. I noticed one item was omitted which disqualified the promo for Free shipping. When I contacted JCP via email concerning this issue I received a very rude response from the rep. I placed the exact same order again only to have the same thing happen which I pointed out to this rep. once again. ( A shower curtain valance kept getting deleted as something was wrong w/the site) since that time I have not received one promo email when I was getting at least 2 per week. I phoned the supervisor for on line orders and she confirmed I was signed up to received promos and being unable to determine why I wasn't getting them anymore she signed me up again and sent a confirmation email. Again, no promos, therefore I signed up w/a fictitious name and a new email address and began receiving promos 2X weekly UNTIL I wrote a note asking why they weren't being sent to my correct email address. NO RESPONSE and the promos stopped coming to the fictitious email address. Somebody obviously has anger issues and enjoys sending very rude emails to customers, just so you are aware this is keeping us from making large purchases. We don't understand how a Co. can work like this but have decided to take our business elsewhere. |
| James Leon | 1/21/11 |
******AVOID THIS COMPANY OR LOOSE YOUR TIME AND MONEY********
Ordered a sofa and love seat which never arrived. After a month and half (delivery time
online is 4-6 weeks) we called to follow up and the order was cancelled for no reason, no communication nothing. Called customer service and they said that they can replace the order which is insane (Insanity: doing the same thing over and over again and expecting different results) so we cancelled the order.
There are 100s of places we can buy from, you are just another store nothing special.
I am happy they did not ship, if they have this kind of service before sales can you imagine the horrors
after sales.
I am never going to shop at JC penny again or maybe we will at their GOING OUT OF BUSINESS SALE.
|
| Dennis Sullivan | 1/24/11 |
To the President, Board, the idiot moron, and WHOEVER with the BAD business plan that came up with the idea of closing down/getting rid of the JCPENNEY OUTLET STORES!
As it stands for many many years, and especially in this economy, I ONLY shop at the JCPENNEY OUTLET STORES. I never go to shop at a regular JCPENNEY'S because the prices are way out of my budget, are over priced, and are way to expensive. Since you have decided to close the outlet stores, you can bet that JCPENNEY'S will lose more business by doing this action. You can forget about opening up any more regular JCPENNEY'S because they will get less business than they are now! I look at the JCPENNEY'S here in my town for years, and there are very VERY few cars in and around the parking lot of these regular JCPenney stores as it is. So, if you want to keep money flowing into JCPenney's. Then I suggest that you KEEP the OUTLET STORE!!!!!!!!! Where and how are you suppose to sell the merchandise that is flawed, out of style, left overs when you get rid of the outlet stores?!?! Your plan has a major FLAW in your thinking, and what is REALITY here in the U.S.
I will NOT shop or spend my money as it is at a regular JCPenney's. As I see it, JCPenney's will be the next big company to fold and go into bankruptcy because of stupid, ignorant, out of touch thinking, and planning.
Not only do I feel this way, many people that I have talked with in this town where I live, and across the U.S. will not spend their hard earned cash at a regular JCPenney's on over priced, for example $24 dollars for a T-Shirt!?!?!??!?!?!) over rated merchandise. I only shop at the JCPenney Outlet stores. So if you want to keep millions of customers that are loyal to JCPenney's, then I suggest that you KEEP the outlet stores. Or you all will be looking for new jobs, because JCPenneys will be going out of business totally. Have fun being on and living on $400 dollars a week while being on unemployment!
Dennis Sullivan
Ohio |
| Very Satisfied Customer | 1/15/11 |
| JCPenney really is nothing but AWESOME!!!!! They always have the BEST & FRIENDLIEST associates! Not to mention GREAT merchandise at an INCREDIBLE price! My entire family & most friends love JCPenney over any other retailer! |
| Doreen | 12/24/10 |
I will not be shopping at JCPenney. The above customer is correct in saying JCP employees are rude. It was said in my presence by JCPenney Logistics employees at STEAD that, "Kyron Horman was stupid enough to get himself kidnapped because his mother's name is Desiree." They then went on to say that "They" thought Kyron's mom, Desiree, was my daughter, Desiree, ha, ha,ha,ha, ha." I do have a daughter named Desiree and she does not live in Oregon. I do not know the Hormans. But I do know people who work out at the 11111 Stead Blvd site and they are rude, licivious, cunning, mean, vile, psycho, cretins! I made a choice in August that I would not work there any longer nor will I shop in one of their stores ever again!
JCP employees take missing children in a light hearted fashion. It is obvious that they really do not give a damn about children at all. It makes me wonder if some of the employees involved in that conversation might be involved in illicit child activity! Actually they get zero stars from me! |
| | 12/23/10 |
I WOULD LIKE TO GET YOUR FAX.
E-MAIL: MAGDOLNAM@AOL.COM
THANK YOU |
| Susan | 12/15/10 |
| I will no longer be shopping at JC Penny. They have rude and untrained employees. Which I guess would reflect poor management. They need to send the managers and employees all back to customer training. At this point if they continue with such bad customer service they can go ahead a shut the doors. I will spend my money at a place that will treat me with respect. |
| norris mellon | 12/3/10 |
Store employees in the Reno store put wrong pricing on about 10 dozen blouses. When my wife tried to purchase one, the clerk refused to ring it up. When the store manager, Wendy Johnson, came, my wife was told that "some customer" must have done it.
To make matters worse, when my wife wrote her name down for this letter, Wendy stated "If you don't like it here go some place else" |
| jeremy | 12/3/10 |
| I find that JC penney's is no longer a caring store in anyway shape or form. It seems so sad my father worked as managment for the store for fifteen years and the store was actually a good one. since my father has left it has gone down the drain. i tried to go to the store and look at some clothing. I found that people at the store are nothing more than angry hateful workers. i have never been so disrespected by people. i can understand that people have bad days, but is that any excuse to treat people like thieves and criminals. I just don't understand why i would get treated like total crap even by the associate managers. they should fire all of them and start fresh. plus seeing how employees blantely treat each other with no respect is really sad to see. i think that the store 01944 is racist anyways anytime i go in there or any other asian people i see walk in they look at us like we are criminals. JC penney's needs to evaluate their employees. |
| vicky | 12/4/10 |
| I was very impressed that JC Penney has class rings in my local area, Williamsburg, VA. I Decided to get it through them for my son. Placed the order by a very nice young lady who was very professional and nice. She could not process the order because she said the company had changed the way they are putting them in the system and her manager would have to put the order in. I informed her that i really needed the ring asap so please have someone fullfill the order. Well a week later someone called inquiring about the size we would be needing, of course i'm a little warm because a week had already went by. Another four days had went by and a manager did call saying she had processed the order. I had informed her please call me as soon as the ring gets there. I soon realized 6 weeks had passed and no one had called me. I called in the store inquiring about my order. A nice gentleman had answered the phone and informed me that the ring was there and no one wanted to call me because the knew I would be upset and the ring had been there for three weeks. By then I am furious. He informed me he would be there when I get there just have someone to get him if he's not there. I informed the lady that was there could i speak to him and she insisted that i not wait she would get the manager for me. Well I informed the manager that i was waiting for the jentlemen and she looked at me very harshly and said very rudely I give all customers there order when they come in. I informed her that I had spoken to the jentlemen on the phone about my order and why wasn't I informed that the ring was there and again she said very rudely I was busy we had Black Friday to worry about and I told her, well according to this document you are having me to sign it was shipped out on November 16, Today is December 1. And she said rudely what do you want me to do and looking at me as if to say "take the ring and get the hell out of the store". I informed her I am a paying customer and I spend more than enough money in here and I want an explanation on why I have to be treated this way as being one of your loyal customers. She said again rudely, do you want to speak to my manager, of course I said yes, She comes looking at me as to say what do you want. We were busy and that the ring came in 4 days ago. I looked at her and said your coworker told me that it was there two weeks ago and she did not have time to call me and that she was to busy because of Black Friday and the the slip I signed stated that it was shipped out November 16, which one are you are lying or is it both of you, she turned red as a beet, and said harshly what do you want me to do, I can return the ring back, I said my son determines that. It might not mean any thing to you but this is sentimental for us.I asked her what do you mean what do i want you to do. She said rudely again I can give you a $25 giftcard.I was not looking for anything I just wanted a logical answer and a appology, neither one seem to do neither. Both of these so called managers was looking at me as if to say screw you. Jc Penney you need to reevaluate how you hire your managers, they give poor service and your paying customers means nothing to them. I hope you will be able to stay in business because customers service is gone out of the door for your company.You have truly lost a customer and I will share to other locals to stay out of your store if this is the way people are going to be treated. especially by your managers. come on. what is going on. And the rest of your merchandise, it will be returned including your $25 giftcard. |
| 1Pissed Off Customer | 11/30/10 |
| so very poor. I cannot believe how rude these people are or that they act entitled. I will no longer shop here and the Christmas gifts that I did buy I will be returning. I cannot express enough how disgusted I am with this company. Perhaps someone should try a new company for training these people. What happened to being polite and taking care of your customers. Bye Bye JC Penney card, I will no longer be using you. |
| Ed | 11/30/10 |
JCpenney reading glasses at Victoria Garden in Sothern California....I ordered my
daughter prescription and got the call that her glasses were ready for pick up.Went
to the store a week later.My daughter notice one side of her glasses was about to pop right out,I was still in the store and returned to the optic and brought it to the attention of the customer no service agent. She never tried or accepted that the
reading glasses were defectives...I was so p/off but my daughter was next to me so
I hold the blessing that I wanted to tell the stupid s.o.b....
Keep it up JCpenney...soon you'll be out of bussines..do yout math |
| Employee at Citrus Heights CA | 11/1/10 |
The management at the citrus height ca store is harrassing and rude to their employees.
The worst management I have every worked for. |
| Claude Andrews | 11/2/10 |
| Please if you will give me the JC penny Crop Office 1800 number, its Very very important that I get in touch with someone at the corp office to report a serious incident at the Macon Georgia Mall J.C penny today at 1:45pm. 11/2/10 involveing the store Manager RAY GRAY,. Please please help... Thanks |
| L. Rast | 10/13/10 |
| I purchased a gift card from JCP as a Mother's Day gift on May 3, 2010. The card was no good. My mother returned the card to me and I returned the card to the store where I purchased it, Lake Square Mall in Leesburg, Florida. This was the last week in September. The manager, Ruth, looked up the transaction and confirmed that it was purchased with my debit card but that the card did not load. Instead of refunding my money or loading the card she told me I had to call the number on the back of the card. I did, and was told to return the card to the store (which I attempted to do) and then they told me they would have to research it and get back to me. On October 4th someone from JCP corporate called me and said the card would be reloaded within 24 hours. She also reiterated the store manager should have taken care of the problem. The card was NOT reloaded and I called JCP corporate on October 8 and spoke to Angel, a customer service (no-service) representative. She said she would look in to it and call me back. I received no return phone call. On October 9 I called the store where I purchased the card and left a message for Ruth to call me back. She did not return my phone call. On October 12 I called the number on the back of the card and spoke to Casey, who said he would talk to corporate and personally call me back. He did not call me back. This morning, October 13 I once again called corporate and asked for Angel and was told she was unavailable. The person refused to talk to me about the case and I insisted on being transferred to a supervisor. I spoke to Cassie (or maybe Cathy) and she told me she would research it and personally call me back. I have spoken to a total of ten people regarding a $50 gift card that I paid for but does not work. I am totally disgusted with the lack of customer service from this company and will never shop with them again. |
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