10440 N. Central Expwy.,Ste. 400 Dallas, TX 75231
(214)361-7311
Reviews For Hotels Com, L P Corporate Office
Lou S (Ohio)  | 5/8/12 |
| Extremely disappointed at not being able to reach any one at the corporate office for hotels.com! The call centers were a total waste. I booked a three nite stay at a London hotel; was unable to leave the US. I was NOT asking for a refund! I WAS ASKING FOR A STATEMENT that we were not at the hotel on the dates reserved. ...on hold for a "supervisor"; received an email stating our reservation info, but NOT what I asked for. I hit REPLY and sent back what I needed! You probably guessed it - email returned as undeliverable! Yes, I called the 800 # again. Same result! Very dissatisfied with Hotels.com. | |
| Stephen | 5/21/12 |
| DON'T USE HOTELS.COM. They will hang up on you if you have a problem/complaint. They book rooms that they don't actually have! When you arrive at the hotel, you won't get the room as promised, but you've just been take for because they charge you for the rooms up front. BAD BAD BAD!!! Will NEVER use them again. I will use a reputable travel agent or book direct through the hotel. The rates you pay are the same anyway!!! | |
| David Meyer | 5/18/12 |
| Another unsatisfied customer! I booked a hotel through hotels.com at a discount price. When I received my confirmation email I was charged full price. I called hotels.com to see if they could change the price to the original price they had posted, they told me that $229 x 3 = $172 x 3. I was told that even if they gave me the discounted price it would still be the same amount. How could three times 229 and three times 172 be the same price with the same fixed tax rate? I tried to explain to them how it didn't make since and even made them get out a calculator and was told, "I don't know what to tell you." So began my journey of trying to cancel my reservation. It took me 2 1/2 hours, 5 phone calls, and 6 tellers to finally get my reservation cancelled! Every time I would call to cancel my reservation I was put on hold so they could call the hotel at which then I would be hung up on, 5 times!!!!! I finally called corporate and spoke to someone who could actually speak english and they were able to cancel my reservation within 2 minutes! WOrst booking website known to man! | |
| Amy Nyce | 4/30/12 |
| I booked a trip through Hotels.com for spring break for my daughter and me. When I received the confirmation, I realized that it had dropped my daughter. I called immediately and (after 30 minutes on the phone) was told that they talked to the hotel and that it was all set. There would be no extra charge for her. When I received the new confirmation, this information was listed as a "special request". I again called and was assured the trip was paid for in full. When we arrived, no one was aware of this "special request" and they choose not to honor it (Dreams Puerto Vallarta). My daughter was an extra $1,000. I have called 8 times since our return about 3 weeks ago. Each time they promise that either it will be taken care of immediately or it has been taken care of. It is still on my charge. It is even more infuriating as this was two months prior to the trip. This hotel could have been cancelled up to the day before arrival. If I known, I would have just changed the trip to somewhere that was within my budget. I am now in a position of having a charge bill that I did not budget for and can not afford. I absolutely agree with many others here that they just say anything to get you off the phone (usually after 30+ minutes) and to eventually give up. They blame the hotel. However, my contract - the confirmed reservation - was with Hotels.com. They are responsible for this overcharge. There seems to be no way to get to any sort of manager through their listed number. I supposedly spoke to one after the 3rd or 4th call. They also promised it was cared for. This is an absolute scam. It is absolutely horrible to rip people off on something that they have saved for and waited for only to have to now deal with trying to figure out how to pay for it. I have now filed a grievance with my credit card company and am having them contest the charge. My bill is now due; I tried to resolve it before now but don't see that it's possible. I have been just sick over this. Happy vacation, right? | |
| MLH | 4/26/12 |
| We have family illness so we had to rebook our trip to France 3 times. We have 3 young children and its' hard to find a place that will allow 5 in room or suite. For the final actual trip we Hotels.com. I called customer service (phillipines) to clarify if children could fit and especially to clarify the cancellation policy. I was assured that it was 72 hours refundable. I questioned carefully. I cancelled in France and learned that the operator had made an error -- the room could not be cancelled. French customer service was not bad, just never called back when they said they would. They tried to get the hotel to refund them but failed. They couldn't talk to the philipines, the philipines can't talk to france. The manager admitted but would not put in writing that they made an error, but still no follow up. NEVER USE THEM! I think they make lousy customer service part of their policy, so people get so frustrated they just give up. | |
| Leslie | 3/26/12 |
| Just let me add my name to the long list of disgruntled customers. I will NEVER book through this company again. I was promised a room with a king bed and a separate sitting area with a door between the two areas. Instead, I was given a full-size bed with a pullout couch in the same room. When I called the front desk, I was told the hotel doesn't even have the type of room I was promised. I called customer service and got no where. They eventually offered me a $150 credit, which was not acceptable. I was told to accept it or cancel the reservation. Since it was in Atlanta during the Sweet Sixteen Regional and a Dental Convention, there were no other rooms. I've spoken to five different people, one of whom would not even give me the name of the CEO of the company. I will be writing a letter; however, based on the results I've gotten thus far, I'm not expecting any type of satisfaction. I agree there should be 0 stars as an option. | |
| Annette | 1/30/12 |
| Does anyone have a corporate # in America for this company I can call to file a complaint? Hotels.com is a joke and they're scamming innocent people out of points and money. | |
| Andrey D. | 1/26/12 |
| Hotels.com sold me hotel in Phuket that is not exist. And not even open. Will try to file law suit against hotels.com | |
| FH-Denver | 1/27/12 |
| Basically this. If you book the reservation and have no concerns you may be fine. The smallest concern, you're on your own. Their customer service (FLAT OUT USELESS) is located in 2 separate places-neither of them is in the states. So you can barely understand them and they barely understand you. They think saying maam over and over equals good customer service. I've filed my complaint with the BBB for unauthorized charges to my credit card. Never have had a problem with the hotels stayed at. | |
| Kathleen S. | 1/20/12 |
| I also agree that a 0 rating would be too good for this company. I have used them for the last time. Trying to communicate with these people is absolutly a nightmare. Not only could I not understand her, she couldn't understand me, and when she totally botched my non-refundable reservation I was told they were sorry but I was out of luck. If I had made the reservation myself online and made the mistake I would have understood, but this mistake was made by a Hotels.com rep. The customer should not be penalized for their employees mistake. Save yourself the time, confusion and frustration and call the hotel yourself. It's very sad that this company like so many other US companies has off shored their customer service. | |
| Enise han | 1/12/12 |
| THIS COMPANY IS A SCAM THEY TOOK MY CARD NUMBER AND WITH THE PROMISE OF KEEPiNG MY RESERVATION THEY CHARGED MY CARD FROM 9.30 PM to 7.00 AM I BEEN TRYING TO CALL THEM, EVERY EMPLOYEE LIED THEY PUT mE ON HOLD, HUNG UP ALL NIGHT THERE iS NOBODY ACCOUNTABLE FOR ANY CUSTOMER SERVICE. I HAD FRADULANT CHARGES TO MY CREDIT CARD I HAVE NEVER SEEN CUSTOMER SERVICE LIKE THIS WHO IS RESPONSABLE SHAME ON HOTELS.COM | |
| Aviva B | 1/2/12 |
| I booked an international hotel over the phone with hotels.com reps. I booked 3 rooms for 160$ and for some reason the customer service rep charged me $200/per night for the third room instead of $160. Later on , when I tried to correct this matter, I found out that one of the stupid reps cancel my reservation without even letting me know during the peak season of the carnival time in Brazil. Eventually this matter was never resolved. To all of you out there I highly recommend NOT to use them. | |
| chi tsu | 12/27/11 |
| I will never trust hotels.com's promotions again. Last year, I used hotels.com for the first time to make a booking for myself (using my own credit card) and for my sister in law and her family (using her credit card) over the phone. It happened that we qualified for a flip camera each as we stayed 4 nights each. The hotels.com person who took our info got it wrong and we had to call a few times to get things straight. Each time, we confirmed that we qualified for the flip camera. The cameras never arrived. We called and called. We were of course told various stories when we called, including when we would receive them, we did not qualify, and finally, they had no more in stock. After a lot of agitation on our part, we managed to get a refund equivalent to the cost of the cameras as stated in the promotion. We recently booked 2 nights at a hotel in Las Vegas, which again qualified us for 2 free buffets. We rang up to confirm that our stay would not fall within the blackout dates re special events exclusion. It was confirmed that we would qualify and that it would not make any difference if we booked online or with the hotels.com person we were talking to. WE were supposed to print out the voucher to get the free buffets coupon. Today is the day for our trip to Las Vegas and when we went to print the vouchers from the link, there was no free buffet voucher. We called their customer care and were advised that they would send us the link again. There was no link in the email sent to us. We called again and after waiting for over 10 mins, were told that we did not qualify as we did not book online. We asked to speak to the manager. The manager said they would send us the voucher within 72 hours, which would be after our stay (2 nights). Of course we would not agree. Nothing better was offered. We asked for the HQ number and the manager refused to give it to us. We finally managed to find it on the internet. After talking to the corporate office person, we were able to get our entitled offer sent to us by email immediately. Our advice is if you happen to qualify for a hotels.com promotional offer, make sure you do everything possible to get confirmation of the offer in writing or at least get the names of the persons you talked to, the time and date too. You may need these details to get the offers in the end. | |
| LTH | 12/16/11 |
| Dear Hotels.com, Having a calling center down in Mexico where mexicans can hardly speak your customer's language is such a bad idea. There should be absolutely no reason why when I call Hotels.com to resolve an issue I am put on hold for 35 minutes before Hotels.com disconnects me. Then, when I call back I am put on hold for another 40 minutes with the same end result. To be honest, you are coming across as dirty little scoundrels. I am supposed to be staying at the Best Western PLUS Meridian Inn and Suites for six nights but I was basically put in a position to leave halfway through my stay. The company I contract with had already paid in full for the six nights stay but I had to head home 3 days early from my business trip because Hector at Best Western PLUS Meridian Inn and Suites in Orange, CA refused to let me into the room I was staying in on what would have been my fourth night there. According to Hector, my card declined for an 'incidentals' deposit. Hector wanted $250.00 in cash or (I assume) credit. My cc, actually, had some fraudulent charges and I've not received the new one in the mail yet. However, I explained this when I got to the hotel the first night and the guy behind the desk understood. When traveling, I spend very little time at the hotels I stay at. I am not a smoker and I do not drink. I work hard to support my family. Last night I travelled 4 hours home starting at ten o'clock at night and turned around to Anaheim this morning to drive back another 4 hours because after 3 nights of staying in a PREPAID room on what was supposed to be a 6 nights hotel stay some jerk named Hector at the Best Western PLUS Meridian Inn and Suites decided that if I didn't pay a $250 deposit on an already PAID IN FULL room (at a motel quality hotel-may I add) then I didn't deserve to stay the night. This room was booked through your website where it mentions that a deposit may be charged but it does not specify an amount. I've already printed the information directly from the website for proof. Where the hell did Hector come up with the $250 amount? I hope to have this corrected, though, I have grounds to sue in this situation and if anything is to happen to me while traveling back and forth so late at night and early in the morning for the rest of the time I am working in Orange County I hope to God that my family aggressively pursues a lawsuit against Hotels. com and Best Western Corporate in addition to Hector as well as Best Western Plus Meridian Inn and Suites for MILLIONS. Hector did not use his common sense on this one. I seriously hope Hector gets fired! As I had suspected, I have now been informed that I have grounds to pursue a lawsuit. This will, of course, depend on how you decide to proceed. I assure you that you will hear from me again. Sincerely, LTH Your Very Dissatisfied Customer | |
Bob Sykes  | 12/15/11 |
| Booked a room in Olympia WA for a short trip for me wife and daughter. Upon arrival this afternoon the Hotel front entrance was blocked off and shut down because of construction. The electricity was and still is off. Customer service says that they are sorry but they have already sent the money to the Red Lion chain, so they could not compensate me. I tried to stress that was their problem because I made the reservation with them, bottom line, i'm SOL. My wife is pissed, I'm pissed and customer service is giggling and drinking a margarita in Central America. No way to get in touch with anyone in the corporate office! UGLY!,!! | |
| | 12/15/11 |
| I will NEVER EVER use hotel.com again.... Please see above all the complaints about the non english speakers and add to that the refusal to get a supervisor of any kind on the phone. They pretended like the hotel web site I told them the price match rate was on didnt even show the hotel I was booking so that they could not price match it. DO NOT EVER USE HOTELS.COM !!!! the best service and rate I have experienced is booking.com | |
| jason livly | 12/5/11 |
| Got the old bate n switch offered a spa package when we got there we got a coupon 10% off the ad said and i quote "$150.00 credit to use towards any spa treatment" PLEASE EXPLAIN HOW THAT AND 10% OFF ARE THE SAME THING needless to say i wasnt happy since hotels.com was more expensive for the rooms and flight then the other guys only took it for the spa deal. called and after 3hours of fight and promising to sue on pricipal only the offered me 150.00 in hotel bucks should have fought harder but i was already behind in my work because I thought the call would only take 20min tops so I agreed. When I went to use the bucks later I waited the 6-8 weeks "wow really 6-8 weeks such a joke" still no credit called hung up on x3 put on an open line while the agent went to lunch for 45min then was hung up on and yes she told me that she would be right back had to look up my information she must have a bad short term memory like the fact that she was WORKING!!!!. Anyways I digress long story short after 5 phones calls and 4.5 more hours of my life wasted the agent tried to convince me that my bucks were exp. to which I told her try that game and ill sue i have copys of everything then here tune changed and she had to talk to a supervisor 20min later she told me I have to wait another week and call back HAHAHAHAHAHA!!!!!!! this company is a joke I wish it was companys like this that would go out of biz no the hard working mom and pops that never screwed a custmer in there life. well thats my rant im with ya guys and gals of the hotel.com pain club | |
| Craig | 11/21/11 |
| I booked two rooms for the 11th of November 2012. I found out when I got to the Super 8 in Forrest city, AR. that I only needed one of the rooms. I promptly started trying to cancell the reservation on the additional room and get a refund. Hotels.com call centers are located all over the world in multiple counries so there is a major language and culture barrier. It is now the 21 of november 2012 and my issue has yet to be resolved. I would not refer this company to anyone. The customer service agent I spoke with at the cooperate office hasn't been able to help me so..........another example of cooperate greed and screwing the everyday working class. | |
| Miliani | 11/17/11 |
| I just booked a suite at THEhotel at Mandalay Bay in Las Vegas. No where on the hotel's page on the website nor was I told that the hotel had an addt'l $56 fee per dog. I have 2. I specifically asked the hotels.com rep that question. I had to find out by calling the hotel directly when I was calling to inform them that I had 2 pets. I called "customer care" and was hung up on THREE times!! I'm now waiting on hold w/customer relations at the corporate office. Let's see if they will actually do something. However, by the looks of things I've been on hold for 20 minutes and NOTHING but terrible music so far. | |
| Greg | 11/3/11 |
| The operators of hotels . Com you need to quit out sourcing your call center India they don't understand English and screw your hole trip up then they can't fix it Put you on hold forever supervisors won't even help you what a joke | |
| | 11/6/11 |
IF YOU USE HOTELS .COM YOU DO SO AT YOUR OWN RISK!!! THIS WILL BE THE DISCLAIMER THAT WILL BE REQUIRED FOR THE COMPANY TO POST IF THEY STAY IN BUSINESS. THE CORPORATE OFFICE NEEDS TO CONSIDER THE FACT THAT U NEVER KNOW WHO WILL USE THEIR SERVICE AND BECOME IRATE!!!! The biggest problem is poor customer service. The company uses foreign customer service reps. You get a recording of an american but you will never speak to an american. The company will offer you a voucher to make up for overbooking, and over rated hotel services but they will give you the run around. I have become so frustrated that I want even use $100 voucher they have offered. | |
| I HATE!!!!! Hotels.com | 11/1/11 |
| Hotels.com is an rip off and should be shut down.Dealing with them makes you not want to book an reservation with anyone after having to deal with them they lie cheat and give you the run around when your tring o fix the problems you had with them DO NOT USE HOTELS.COM EVER!!!!!!!!!!!!!!!!!!!!!!! | |
| Angela B. (Maryland) | 10/26/11 |
| I've never in my life experienced such HORRIBLE, and I mean HORRIBLE service. I made reservations at the last minute was traveling from Maryland to Ft. Washington, PA, the lady on the phone told me that the only thing available was the Holiday Inn Ft. Washington, PA. (539 Pennsylvania Ave.; Ft. Washington, PA 19034) Upon checking in and given the key card to my room, as soon as I walked into the room it STUNK like mildew, there were two roaches crawling across the floor, there were holes in the bathroom celing that were rusted; I was scared to walk all the way in hte bathroom in fear that something was going to crawl out and fall on my head. I went downstairs and told the front desk I don't want to stay here; their was an African American Manager on duty that night, 10/19/2011, that had the WORST customer service I'd experienced from a hotel. She insisted that I had to give her another opportunity to show me another room on their "VIP" level, b/c they have over 216 rooms; she called security and handed him the keys to show me 3 other rooms, which were just as horrible, as I felt insulted. When I explained to her, she acted as if this were her house and she took offensive that I didn't want to stay at her roach hotel; Upon leaving I called hotels.com again and explained the situation, they told me there was a Best Western across the street w/availability. She also told me that the Holiday Inn was a 2 start hotel and the Best Western was a 3 star hotel, rated ny AAA. After I got setteled into the Best Western I called hotels.com back to notify them that I didn't stay there and didn't want to be charged the $145.99; they told me that the Holiday Inn had to approve of this; the agent put me on hold and came back and said they don't approve b/c they showed you others rooms, I went on and on until | |
| Bonnie | 10/24/11 |
| They are the worst website to use for getting a good price. I booked a hotel room and then the next day supposedly after the cancellation time I found that the hotel itself price was a lot cheaper and they would not match it as they said was suppose to call before the cancellation time which I did not even know about. I feel like I was really RIPPED OFF. I will NEVER use them again. They need to honor what they say and work with people if they want repeat business. | |
| Nathan | 10/21/11 |
| I booked a 3 night stay at the Palms Casino in Las Vegas through Hotels.com. They had a special promotion for a Fantasy Tower Superior King Suite. I wanted to see photos of the room, so I went to the Palms website, I could not find the room. I contacted the Palms and was informed that this was a standard room, not a suite. When I contacted the customer service department at Hotels.com, I was told that the Palms and I were incorrect. After going back and forth with numerous employees with Hotels.com and 45 min later, they confirmed that I was correct. They then told me that I could cancel the room or they would book a suite for me at the Palms with me paying any additional room rate charges. Five days later, they still had the room on their website with no changes to the room type. Just very bad Business Practices | |
| Frank G for Gansta | 10/15/11 |
| Hotels.com is bad business. Customer service is not in their vocabulary, logistically these sons of bitches could hardly speak English. Save yourself the drama and deal directly with the hotel as opposed to dealing with a third party vendor. You might as well pay the extra dollars to ensure booking. It all began on 10/15/2011 when a friend informed me that he had some friends coming to Chicago for the weekend. I made a reservation through Hotels.com for a 1 night stay at the Super 8 motel/hotel. My friend decided that the commute was not something that he wanted to deal with after intoxication from our night outing in the windy city. I contacted customer service in with an automated voice instructed me to dial 2 for cancellation......not.......false and misleading information. I was connected with a representative in which he stated that there would be a penalty in the amount of or equal to my booking fee. The representative gave me this information after he reached Super 8. I informed the rep to never mind and leave my reservation as is. I arrived drunk to the Super 8 at about 4am with two of my newly acquainted girlfriends from Wisconsin. I was made aware that my cancellation had been requested. It appeared that there was a breakdown in communication. Luckily , I lived in the area and still had my bitches spend the night with me in my bed. I tried to contact Hotels.com with no luck that morning . I called the 1800 number later that day in with I spoke with a Guillermo and he informed me they have a zero cancellation policy.... Guillermo who was as good for nothing as the first son a bitch. | |
| Darrel | 10/17/11 |
| If I could give this a rating of 0 i would. I have been waiting six weeks for a refund since labor day weekend. I actually book the trip for parents who were stranded in chicago, due to the Hurrican that was suppose to Hit New York City. SIX bluddy WEEKS. I was told after holding for hours upon hours it would be refunded in two weeks. And now the six weeks in they still have me on holding checking on the refund its complete and utter bollocks. STAY WAY ."BUYER BE WARE". I think there should be a class action law suite against hotesl.com for their unprofessionalism and deceit. I agree with everyone on this post they are horrible. | |
| chris | 10/17/11 |
| Well it seems I am not the only one that has been screwed over by HOTELS.com. I tried to cancel a reservation and I was told I was inside the 48 hr period and that they would have to call the hotel and see if the hotel would accept a cancelation. I was put on hold for 10 minutes and then told that the hotel manager was not in and that I would have to call back the net day(Monday) I called again on Monday @ 12 noon. Still no manager at hotel.(What hotel does not have a manager on duty at noon on a Monday. I could see that I was being given the run around. I gave up and forfeited the $80 for the hotel. I spoke with a hotel manager at another hotel that I was staying at and she advised that that she was not one bit surprised and that they have problems with Hotels.com all the time. I am going to write the CEO of hotels.com for what it is worth. Don't think it will go anywhere, but I will NEVER book anything with them again. UPPER MANAGEMENT ARE YOU LISTENING. Yes you saved what every you would have made on an $80 room, but you lost a frequent traveler worth thousands of dollars for ever and who ever I can convince NOT to use HOTELS.com | |
| PISSED OFF CUSTOMER | 10/3/11 |
| The WORST customer service ever. They couldn't be nicer when it came to booking over the phone but when I called to find out why I hadn't been give credit for the three nights we just booked they gave me the run around. Tried working it out with customer service direct and finally after speaking with three people I asked for the corporate office number and she hung up on me. No luck in getting thru to the corporate office either. The operator never picked up. It's like the great wizard behind a curtain. I will never use HOTELS.COM again. I might research their sight but go direct to the hotel to book. | |
| Peter B | 9/29/11 |
| What there is no negative zero.Hotels.com is the worst corporate propaganda i have ever seen.There Support people barely speak English and don't know what they are reading on a monitor,what are they F*cking blind.Hotels.com is a shining example of corporate propaganda.They are like Goldman saches,steal from you.I do not understand that any retard would work for this money sucking company.These F*cking idiots should be shut down and forced to pay every person they F*ucked over.Of course this will never happen,they have to many "friends" that will come after u and threaten you.wake up America and start standing up for yourself and let these f*ukers know they are sh*t. Hotels.com i hope one day you will get back what you spooned out.I hope the owners and /or board of directors can sleep at night,sorry wait,they don't use hotels.com they use other services and get some sleep. Hotels.com you F*ucking suck my left then right nut. | |
| Deanna | 8/8/11 |
| When I tried to redeem my "free" night through the rewards program it did not register properly and I was charged for the night. After being on hold for over and hour I could not wait any longer. I stayed in the hotel that night which to my dismay was not of the caliber expected by the "average nightly rate". Having stayed in many high end hotels this did not meet my expectations. So not only did I get a substandard room, I had to pay a premium for it. I made several attempts to contact Hotels.com but always had to wait 30 min. or more until I had to do something else. Hotels.com customer service continued to apologize (as if I believe they care) and put me on hold, another 30 min. I am sitting on hold with them now waiting for a supervisor and probably will be until my phone dies. Thank goodness I have other handsets! Okay, they finally came back after 27min. Samantha seemed surprised I was still on the line. I asked to be transferred to an American call center but she is not allowed to do that as well. At this moment I am giving them a negative 5 as well. | |
| Jennifer | 8/10/11 |
| I have been waiting for 3 weeks not to get my email to get the kindle, no luck. I tried calling for the 4th time now. No luck, sent 3 emails. I know they are not going to try and say that I didn't put BOOKWORM into the box to get the free kindle. They don't know me, I am persistant. I will get my Free Kindle!!!!!!!!!!!! | |
Judeee  | 8/10/11 |
| I called hotels.com for a reservation to book sleep/fly/drive... The agent who helped was wonderful and very friendly... He found 2 deals for LAX on Aug. 23, 2011... The best was Hacienda in El Segunda... for $179. this included 2 beds and parking for 2 weeks... I was excited... Then he came back on the line and said they only have 1 king because they sold out of doubles... Then he told me if I call directly to the hotel I may find out they actually have the beds and he then gave me the number and asked if he could stay on the line while I call... So I called the number he gave me... They did have 2 beds with parking for 2 weeks inclusive... I reserved this and received a confirmation... The Hotels.com agent then was happy for me and I told him now what because I need to get my rewards as I have booked my vacation with you and use your company quite a bit... He told me he cannot reward me and cannot price match the room... I am not asking for a free night... I am not asking for anything except what rewards I would have received for booking through hotels.com... When he could not help I asked for a supervisor... After a while he came back and said there is not supervisor available and I would have to speak to someone from the corporate office... I said that would be fine... he said he would connect me 20 minutes later a whole new agent came on and said "Can I get your confirmation number"? I told him the situation... He said there is NOTHING that can be done... I asked for a supervisor as he told me he was not one... Name Jose... He argued with me telling me I was wasting my time... I was upset and speaking with a raised voice which he attempted to tell me I was screaming and did not have to take abuse... I gave NO abuse but was most definitely upset... I insisted on a supervisor... I was on hold again... When finally Louis came on the line and said he was a supervisor... He proceeded to tell me the same thing... They had NO concept of the original story I had told them and simply treated me rudely and like they just wanted to get rid of me... My total work out was 1hour and 25 minutes... If this call was recorded it was on Wednesday at 2pm till 3:25pm... I hope you find it and hear the way it all went down... because even my conversation with the other hotel was on my speaker phone and the original agent was listenning... As you do NOT actually have a corporate phone number I could call this is my only recourse... Please assist me with this situation as I feel I have truly been faulted and deserve my reward points... Thank you | |
| Amy V. | 8/16/11 |
| Zero stars, Hotes.com RUDE LIARS.......I'm out $250 because they made a mistake. | |
| Nathan Arn | 8/24/11 |
| I booked a room through Hotels.com for my birthday trip to San Antonio. We stayed one night in San Antonio and another night in New Braunfels. The first room was great. I am not sure if I was taken on it. Really I don't care about the first room and I am not sure if I want to know. HOWEVER, the second room was charged to me at almost double the rate. THEY ARE CROOKSAND YOU SHOULD NOT TRUST THEM. | |
| HORRIBLE EXPERIENCE-DO NOT USE BEWARE!!!!!!! | 8/29/11 |
| Worst experience ever! Repeatedly hung up on, disconnected, refusal to refund my money...it was their error. DO NOT USE!!!!!!!!!!! | |
| Julie Ann Meko | 8/31/11 |
| There should be a negative 5 starts because that is what I would have chosen as well. This has been the worst experience I have ever had with online booking. Hotels.com booked me and extra room for 2 nights in Aspen Colorado and then refused to remove it or refund my money. Not only have the stolen $341.14 from me but they have also wasted hours of my time today. I was told I was being put on hold for a manager, was on hold for about 15 min and then they hung up on me! This was not a change that I made to my reservation but a complete mistake on their part they they will take ZERO responsibility for. I have never experienced such blatant Freud in my life. Unbelievable!!!! | |
| Bob | 9/1/11 |
| Lies, lies, lies... Aweful customer service. Hotels.crap should be embarrased having these people be the voice of the company. 0 Stars DO NOT USE | |
| Naomi | 9/12/11 |
| Worst company ever! Shouldn't be in business at all. I am in the process of filing a suit against them because theybrefuse to give my money back when 2 reps from hotels.com told me that I could get my money back. Please do not do business with this company | |
| Eleanor Vera | 9/15/11 |
| I cannot describe how rudely I've been treated and how utterly useless Hotels.com is. I made a prepaid reservation with them for Sept. 11th. I called on the 9th to reschedule it to the 16th. I was told by the hotel I had to do it through Hotels.com as I had done it on line through them. Hotels.com told me they would take care of it and, I understood, email me. They never did. I just got off the phone with them. The operator couldn't do a thing and his supervisor was incredibly rude. He would not let me talk and insisted I was speaking over him. He continually interrupted me in an aggressive manner and tone. When I asked to be connected to his supervisor I was informed he had none. He only gave me his 1st name as Tony when he was clearly in India and even refused to give me or connect me to the corporate office. He said " he was not entitled to give me the number!" I don't need some idiot to give me directions on how to find a phone number. When I reached corporate Customer Service, they gave every escuse in the book why their supposed service is non functional and why they will not even try to get my money refunded even though it was their fault. Instead, they put the blame on mw, their customer! Save yourself time, money and stress. Just call the hotel directly and make your reservation. That way, if you need to change something you can deal directly with them instead of an incompetent middle man like Hotel.com. | |
| Kat | 9/15/11 |
| HORRIBLE EXPERIENCE EVER! Talking to them you will be placed on never ending hold and offered no resolution! As if they have no idea what to do to resolve anything besides what they read on the "memo/notes" from the previous employee. Definitely got my blood boiling. I will NEVER NEVER use them again. They will not correct matters regarding welcome rewards or price match guarantee as stated on their website. They cheat you and rob you of your money. I cannot believe how deceitful a company can be. Being in management so many years of my life, I would not have dealt with this issue in the manner that all the associates including corporate office has. HORRIBLE! NEVER AGAIN. I wouldn't even dare give them a star, unfortunately there is no other option. | |
| Keith | 9/5/11 |
| Wow, after reading about Hotels.com, I am NOT surprised at the lack of leadership and management there. My wife, daughter and I drove all the way from Los Angeles to San Francisco to Holiday Inn, and when we got to the hotel, the idiots at the front desk booked our room to someone else!....and we made our reservations over a week ago. We contacted Hotels.com and they just kept saying "Sorry, but there is NOTHING we can do" and this was at 11pm after driving over 500 miles. I kept calling them over and over again and they would do nothing to help. We were on the phone till 4am sitting in our car! We got hung up on by there so called "Customer Care" center, I tried several times to speak with a supervisor, only to have them lie and say that no supervisor was there, then another said they were all in meetings and when I finally go to a supervisor from the booking department, he just pushed a button BACK to the Customer Care people....who promptly hung up after they found out it was me again... Oh, and I found out that Expedia is the same company....so beware people, these ass-holes are just here to rip you off...the only guarantee is that they will take your money! | |
| Pam | 9/5/11 |
| To be honest They don't even deserve a 1 star rating. We booked a hotel room through hotels.com a week before the said check in date. Its been paid for and been confirmed. On Aug 30, we arrive at the hotel at 11:30 pm, after an almost 7 hour drive from Los Angeles. Only to find out that the Hotel ( holiday inn san francisco int'l airport) gave our room away. They were giving us a smoking room which is impossible because I have asthma. But the Staff at Holiday Inn was not helpful or accomodating at all. I called hotels.com about the matter and the lady on the other line said that its best to cancel the reservation and book another hotel. It should've been tha easy roght? But No it was a nightmare! We were on the phone with them for over 5 hours just to convince them to get us a room since it wasnt our fault that our room was given to anther costumer. My Fiance had to pull all his tricks but to no avail. They will not pay for the hotel that the were supposed to get us...since weve been out in the parking lot the whole night arguing with them. Their costumer service is none existent too! Rude and just dishonest people. I will Never Use HOTELS.COM AND EXPEDIA SINCE THEY ARE SISTER COMPANY. | |
| Matteson, IL Worst | 9/7/11 |
| How simple is this: I requested non-smoking room two weeks in advanced, received confirmation of non-smoking. Arrived at hotel and they had no non-smoking rooms for me or any left. They showed me where hotel.com sent the reservation over as smoking room. I called hotel.com and was on hold for twenty minutes. They said they would check my reservation, and no one picked up again for another twenty minutes. I called back and received no help. I waited another twenty minutes for the supervisor. He was no help and asked if I wanted him to book at another hotel without a refund for the first one. I stayed in the hotel for three nitghts with smelly smoke and was sick to my stomach. I filled out their survey, however, it was clear their survey isn't interested in you getting contact with a customer service Rep. I will never use Hotel.com again! | |
| Lyndsay | 7/10/11 |
| I will never use hotels.com again. They lied about the free night. They have poor service and they were very ugly to my husband and I. | |
| Sonia M. (TAMPA, FLORIDA) | 7/12/11 |
| My husband and I planned a trip to Punta Cana, D.R to celebrate our 15-year wedding anniversary through Hotels.com. Upon boarding the plane the pilot announced that the flight would be delayed for 50 minutes due to weather conditions and that we were to remain in our sits until he receives the ok signal. After about 1 hr we were told ALL flights to Miami (our connecting flight) were CANCELLED. Ameircan Airlines refunded our money BUT when I called HOTELS.COM IT WAS A NIGHTMARE and I'm still waiting!!! See details below: LIST OF PHONE CALLS/NOTES Thursday, 6/30/11 @ approximately 5:00 – 5:43 p.m.: While in line at the American Airlines counter with a waiting period of approximately 2 hrs. I called Hotels.com to notify them of the cancellation of our flight. She suggested I stay in line and see what AA can do for us then call them back. AA tried to get us on another flight but all flights from Tampa to Miami in any other airline were cancelled. They tried for the following day with no luck and Saturday was out of the question because our trip was only until early a.m. Monday, July 4th and it didn’t make any sense to go for barely 1 ˝ days. So, American Airlines gave us an immediate refund. I contacted Hotels.com to please contact Majestic Punta Cana while I was on hold to notify them of the cancellation on ALL flights to Miami due to terrible weather conditions in the Gulf. I was told by Hotels.com that Luis, at the front desk ask that they tomorrow because it was after 5pm and the reservation manager was gone. H.Com said they will contact Majestic in the a.m. and ask that I call them back tomorrow for a follow up.. Friday, 7/1/11 @ approximately 2:18 p.m: I contacted Hotels.com and spoke with a Shanet for a follow up. They put me on hold while they contacted Majestic Punta Cana and they spoke to a R | |
| Jeannine | 7/12/11 |
| If I could give them a negative 5 stars I would. I will be doing a you tube and sending out on my facebook page Hotels.com fraudulent business practice and will be looking for a class action. It seems that many of us have been cheated by this company. Please email me at contract-paralegal@msn.com if you are interested in joining me on this campaign. | |
| SNM - TAMPA | 7/14/11 |
| My husband and I planned a trip to Punta Cana, D.R to celebrate our 15-year wedding anniversary through Hotels.com. Upon boarding plane the pilot announced that the flight would be delayed for 50 minutes due to weather conditions and that we were to remain in our sits until he received the ok signal. We sat for what seemed about 1 hour and we received a 2nd announcement that it would be delayed another 50 minutes and if we would like to come off the plane to stretch and use rest rooms we were welcome to do so but to remain in the terminal for further notice. After about 10-minutes we were told ALL flights to Miami (our connecting flight) were CANCELLED. American Airlines refunded our fare. Different story with Hotels.com. they have given me the run around for the past 14-days. Transfer after transfer, supervisor after supervisor.. When I asked for Corporate number they said they could not give it to me and that only the supervisor could transfer me. When I asked the supervisor to transfer me she apologized for my incovenience and transferred me BUT then disconnected. SURPRISE! I spoke with the Sherrif dept. and they gave me the number to corporate and advise on other measures to take! | |
| Sdye | 7/20/11 |
| Hotels.com is the number one ripoff company I can think of. MY wife made reservations for our family in Watertown NY, and was charged $1100. When she checked out the bill was $847. HUH? So she called Hotels.com and after being given the runaround got as supervisor by the name of Lisa A. (come now I hope you don't think that is her real name do you?) who told my wife there was no problem, they charged her the correct price, the hotel she stayed at made the mistake. Refused to even talk about a refund and when I told them I was filling a complaint with our State Attorney General's Office, she hung up. NEVER, NEVER, deal with these people. | |
| L. DAVIS | 7/25/11 |
| I had a problem with an agent neglecting to notify the hotel that I added one more night. Therefore when that 4th day came the hotel was expecting me to leave. I spent the better part of the day with the hotel staff trying to solve the issue. This is how Hotels.com handled it. They refunded my 4th night, even though I did stay. They also offered to send me a $100 coupon for the inconvenience to me and my 4 year old grandson that did not get to go to water world at Lego Land. Thank you Hotels.Com. | |
| John McEvoy | 7/27/11 |
| Hotels.com are really a bunch of crooks. I was told almost all the similar stories that I have read here on this site. They outright LIE to you. They mislead you while you are talking with them.....Try not to get caught in their web of deceit. | |
| Sri | 7/29/11 |
| Hotels.com is a cheating company. I made a reservation through hotels.com on jul 3rd of 2011 and went to the hotel immediately after that only to be turned back saying there is no place. I then found my own accomodation. I called hotels.com a week later, got apologies from them and promise of refund in 24 hrs and a gift card. Never got my money and I called them after 15 days only for them to drop the call as soon as they picked up and after 3rd or 4th try they started to act as if they are not hearing what I am speaking. Fraud!! Beware!!! I have called my bank to dispute the charge. | |
| Terri | 8/2/11 |
| We booked 2 rooms for a 2 night stay in Corpus Christi, Texas and was verbally given the total price over the phone. We received the confirmation and the pricing was the same as was given on the phone, however it was listed as C $ XXX.XX on the confirmation that was emailed. When the charge hit our credit card AFTER the stay in Corpus, it was higher than was quoted and there was additional VISA charges, totaling about $ 40.00 more. I called and they told me that the confirmation was in Canadian dollars and that if I wanted US dollars I needed to call before the trip, but now it was too late to make any changes. I feel ripped off and deceived. I am sooo unhappy with their response (which was too bad for me) that I, too am filing a complaint with the Texas Attorney Generals Office. | |
| Matt ,Columbus OH | 8/2/11 |
| This was the first and last time I ever book with this company again. I travel 50% of the time and stay in many hotels and never have been treated like this by any other like company. THE WORST COMPANY I EVER HAD TO DEAL WITH. The agents name was Paul was the most INCOMPETENT person I have ever had to talk to. The web site advertized a free Kindle when I booked the room and applied the code. I later found out there was no free kindle. As I was speaking to Paul the free kindle was still being advertized for the hotel in SFO Airport Radisson. They even asked me to send them a screen shot to prove it. Was put on extended hold several time and then was disconnected and the NEVER returned my call. Also sent an email also no response. | |
| DanielleS | 8/2/11 |
| My experience with Hotels.com has been awful. I used their services for multiple reservations in the past. At some point they started showing one price and then when you go to book the room the rate would change by 10-20 dollars. When I called to ask why this was happening they claimed it was a "computer issue". They were disinterested in my concerns and were unwilling to do anything to help. They are using false adverstising and charging your credit cards unauthorized amounts of money to suit their needs. They have horrible customer service and could care less about how they treat you. Save your money book somewhere else! | |
| Lonnie S. | 6/22/11 |
| Hotels.com is awful. The worst, most dishonest customer service I've ever encountered. | |
| Rochelle | 6/28/11 |
| Absolutely 0 stars if possible! Hotels.com is a COMPLETE nightmare! Called hotels.com 1-800 number and made reservations for Saturday, June 25 2011. Because customer service is located in another country, being their time is already a couple hours ahead, they booked my reservation for the following night, Sunday, rather than the night I asked! After speaking to several USELESS AND RUDE hotels.com representatives, one finally said the best they can do is cancel the reservation, return my free night but pay the full amount of the upscale hotel. Instead of being able to use my rewards night and paying the difference for a more upscale hotel, I ended up having to pay the whole amount on behalf of THEIR mistake. Customer service reps and supervisors are incompetent and in no way am willing to comp you for their mistake nor rectify the issue! AVOID THIS WEBSITE AT ALL COSTS! Never had I dealt with such rude employees. I am still in complete shock at the way this company handles their business! THIS IS A SORRY EXCUSE FOR A BUSINESS! | |
| Onesia Marie Cleveland | 6/28/11 |
| This is a dishonesty company , they lie to you and then refuse to help you when they have gotten the resavation wrong. | |
| jgray | 6/30/11 |
| not wanting to relive the nightmare again.all I can say is DO NOT EVER USE HOTEL.COM!! u r on your own...no matter how insane ur problem is. for me...let's just say I showed up at my hotel in the middle of the night...no desk clerk there to check me in.I had to pay for a hotel somewhere else...and hotels.com REFUSED To refund me or do anything for me! completely unbelievable .... | |
| Tamicka Clark | 6/14/11 |
| On June 3rd my family and I arrived at our hotel arranged by hotels.com and discovered that it was nowhere near the location we requested. It was suppose to be within 10 to 14 miles from relatives and to our surprise it was further out than what was stated. We had to pay three tolls in order to get back to the city. I told about all the great reviews and hot breakfast and of course none of this was true. Once my family entered the hotel rooms there was bugs found in the bed and the sink and there was an awful stinch in the room. The manager explained that he would switch our room but in order to cancel the reservation we had to contact hotels.com, which we did. We were than told that hotels.com would be happy to refund our money and get us into another hotel room. The rep. explained that our refund will be credited back within 24 hours but it may take the bank longer to place it into our accounts. He then took credit card information and charged us for the second hotel room. Once we returned home we discovered that no funds had been added. We began the rat race. We called hotels.com who stated that it is up to the hotel the hotel of course stated that they are paid through Hotels.com and has nothing to do with a cancellation; of course this went on for several hours over the next few days and whenever I would ask to speak to a supervisor, I would be placed on hold for an additional 15-20 minutes and then the call would be disconnected. It was not until I contacted the corporate office that someone paid attention and was willing to investigate our issue and work on refunding me my money. I have not heard anything back yet but I do feel as though I'm on a good path at getting this issue ressolved. | |
| Dorothy Spears | 6/14/11 |
| I have found out that someone from hotle.com has made a reservation on my credit card at Holiday Inn in tyler Texas in the name of William Long and they were not even correct with the expiration date and the reason that I know it had to have been hotel.com is that I only booked a reservatin with hotel.com that day and someone got my credit card and made a fraud adn causing me to close my credit card and now I can not get any of my refunds and a lot of stress so I am going to report this to any and everyone that I can to let other people know that when I talk to hotel.com they tried to denied that that this could even happen with hotel.com. I have even got my refund from hotel.com because the card is closed and it is causing the bank to delay the refund. So will not give hotel.com my new credit card number so that can happen again. Dorothy Spears dottiesp@msn.com | |
| Jennifer B. | 6/15/11 |
| Hotels.com needs to just stop treating people like they do. I booked a 3 day surprise weekend for my son to go see the shuttle launch for his birthday. Well, something went wrong and my trip was booked for the wrong month! This I didn't know until I got an email asking for me to review my stay. I had no idea about this. I have called hotels 3 times in the last 4 days and the hotel once. NOTHING has berm done. This is a mistake that I dont know how it happened but hotels needs to accept that mistakes happen sometimes and fix them. I'm so angry and upset over this. I just wanted a room but now there are not any available in the area that I can afford. You people have no heart. Taking people's money and not caring about them. And this is America jack, start using Americans to do your business so we can undertand them. I will be contacting the attorney general I'm Florida and the better business Buereu. And to think I had a wonderful expeireance with hotels just in march. Oh sweet karma have your way... | |
| Erica | 6/7/11 |
| OMG! Save yourself the time and energy folks. And keep your blood pressure down. Never. And I mean Never, ever, ever, ever use Hotels.com. It is highway robbery. Poor customer service from the 1800 number booking line to the corporate office; which I expected better. Hotels.com ruined my birthday event and another important event( a family member's graduation). I am trying to save you money and time. Here is my story: I booked on line with Hotels.com on May 31, 2011 at 11:44 cst. for June 4-6 for a hotel in Houston, TX. We made it to the hotel on June 4 at 12:30 expecting to check in......not. The desk clerk( Mike) stated that there were no reservations. I even showed him my receipt. We immediately got on the phone with Hotels.com to solve the problem. We talked to a CSR named Jerry( not in the USA). We went round and round. We asked Jerry since you could not find a reservation for this hotel( which I do not know why) even when I had the confirmation number and receipt in hand to find us another hotel to use the same money and transfer the funds to another hotel even if we had to may a little increase. Jerry stated that would be fine. She found us another hotel. We just had to pay a $35 difference. Well, after hanging up the phone Jerry cancelled the funds and had them rerouted to my account. Now why, whould she do a studpid thing like that? We had no extra money and no funds availble on our account. We sat outside an HEB on a park bench trying to solve this problem. We talked with another rep named Marie. Marie stated that Jerry cancelled our funds and rerouted the money back to our account and we would have to book again. We were like what! why would she do that. That money would not be back until the next week. We talked with a supervisor named Ann( no help). All in all. We missed the events. Today is Tuesday. I checked my bank account and the refund was there. That's good. But I was still without a hotel room for that weekend. I called corporate office in Dallas TX to tell them about the events that took place the past weekend. And the customer service rep was just as rude as the people that are on the 1800 line. Take it from me people!!! Do not use Hotels.com. Save time, energy, money, and your blood pressure. I wish I could rate a 0, but that wasn't a choice. I am Attorney General Bound!!! PS: A bunch of lies. Everything I said when I called coporate office was made into a lie!! Watch out people. Please watch out!! | |
| Bill | 6/8/11 |
| we booked thru hotels,com for a stay in florida. After flying across country we went to check into hotel, we were told since we didnt check in by a certain time they gave are room away for all three days. no refund, take it up with hotels.com allwe have got for the last 4 months is the run around and lies from hotels.com getting ready to take the next step and sue them they are leaving us no choice. STAY AWAY FROM HOTELS.COM | |
| Dana | 5/23/11 |
| Hotels.com has horrible service. I booked a room over the phone and was sent a confirmation for something different. BAIT AND SWITCH. No one would help me fix this so I canceled my reservation. I am so disappointed and frustrated with how things transpired. I can't believe hotels.com couldn't rectify the situation. I want everyone to know that hotels.com LIES. Don't use them! | |
| MZS | 5/31/11 |
| **HORRIBLE CUSTOMER SERVICE*** Hotels.com is a big cheater** I wish I could have give 0 rating -but that is not an option. They gave me wrong room, then I called Hotels.com, they told me to go to another hotel, they said they would not charge me any more money, but they did charge additional $256 without my permission on my card that they have in their file. The 2nd hotel said the "Hotels.com" did not pay them. So, either I had to pay them $400 dollars, or get out". After so long waiting for customer support with hotels.com, my phone's battery died. Eventually, I had to move out from the hotel since, hotels.com did not pay them. I then went another hotel and pay from my own pocket and now I am having hard time getting my money back from hotels.com. If they don't give my money back, I will talk to the credit card to dispute, and/or go to a lawyar... I WILL NEVER USE HOTELS.COM, WORST EXPERIENCE EVER!!! | |
| AMC | 5/29/11 |
| HOTELS.COM........IS A NIGHTMARE....PLEASE BE AWARE.....They never are there to help you. They hand up on you... I am seriously trying to save you time, money, a voice!! They company hires people in INDIA who you can't understand and who never let you cancel your reservation!! OMG!!NIGHTMARE!!! please save yourself NEVER USE HOTEL.com and please never stay at the CAPE PARADISE RESORT! | |
| Deb | 5/17/11 |
| I drove all night long only to find that hotels.com did not confirm my reservation with Red Roof Inn. At 6:30 AM when I found there was NO reservation for us I contacted hotels.com and after being on HOLD and 45 minutes later, Red Roof Inn provided a room for which I paid for a whole new room . hotels.com admitted that this was their mistake and that "it has never happened before" and assured me a full refund. Here we are two weeks later and still no refund. Just got off the phone for the 9th time with hotels.com and these people are programed to say the following: "I apologize, the refund has been processed and will take 24 hours to 7 days to show in your account". Each time I call the rep states no indication of a refund in process and assures me that the refund is now processed. Each time they promise an email confirmation of the refund and no email. Today I was told the email can take up to 4 hours to reach me. This customer service was located in the Phillipiens. Home office of hotel.com is located in Dallas Texas. Their recording refers you back to the same 800 number. Frustrating and time consuming! Next time I contact the hotel directly; will never use hotels.com again. | |
| George | 5/14/11 |
| Dishonest , will never recommend to anyone , if you call back customer service for gift redemption that was promised when booking over three nights good luck they will pass you around and keep you on hold until you basically give up and hang up DO NOT GO THROUGH THESE PEOPLE | |
| mary | 5/9/11 |
| Hotels.Com sucks big time, never go through them. | |
| Phil Baltzley | 4/29/11 |
| To the California Attorney General & Hotels.Com One April the 3rd my wife Joan called Hotels.com and made reservations to stay at the Carmel Inn and Suites in Carmel. The dates were 18th,19th and 20th. On April 13th we called Hotels.com and told them clearly we could not stay the 3 days but only 2. They Hotels.com clearly told my wife to call Hotels.com the day we leave so they would only charge us for 2 nights. One the 20th am, we informed the desk at Carmel Inn and he said very clearly, “you should have never used Hotels.com” and would not even give me a receipt for the 2 days stay. I had him call his owner boss and his boss said, NO receipt. In others words they planned all along not to change the original order to steal $100 from us. Today, April 29th, I called Hotels.com to find out where my refund was and they said, The Carmel Hotel will not refund the money. (My credit Card went to them, not the Carmel Inn & Suites).` I am sending this complaint to the Attorney General as well as my attorney to file suit against this type of robbery. Phil & Joan Baltzley 7508 Greenglen ave. Citrus Heights, Cal. 95610 | |
| anthony | 5/2/11 |
| Hotels.com is a not so honest organization which you should WATCH OUT when staying outside of the country especially Mexico!!!! We booked a stay recently this April 2011 to Petit Lafetit Hotel near Playa Del Carmen, Mexico to find out when got to the hotel that Hotels.com charged us close to 30% more than the hotels highest rack rate for that weekend. The hotel manager was even upset by the exaggerated rate we were charged. When we contacted Hotels.com to speak with a supervisor to handle this issue we were constantly transferred to some office in El Salvador to someone who basically was useless and said "their was no problem on their part".... Buyer Beware !!!!! Hotels.com can be very deciteful. Do your research and do not trust they are offering you less than rack rate like they advertise and in our case 30% more than the published rate. Shame on you Hotels.com for criminal activity!!!!!!!!!!! | |
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