149 Reviews For Hotels Com, L P Headquarters & Corporate Office


Hotels.com is SCAM PLEASE DO NOT USE THEM- i BOOKED A ROOM CANCELLED WITHIN MY TIME AND WAS DRAFTED-The manger then tells me that I would not be able to get a refund and hangs up in face

Ripped off twice in 20 mins

I called to book a reservation with hotel.com and without being told of a prepayment I was charged for two hotels that I was asking about for the same dates. I have dealt with many online travel sites and have never had someone rip me off like this. Supposedly they will return my money in 10 days. I would not recommend or use this site ever again.

Surprise for me

I came to the site to get information to register a complaint, but I see this is no surprise, there are nothing but complaints. Hello Choicehotels.com goodbye Hotels.com


I booked 4 hotels in india and drew in springfield office was great . he took care of a price issue with one hotel and unfortunately the confirmation came through with the old price. I tried to have it corrected and that is when the nightmare started. four hours later and only getting people in the phillipines I was no farther along so I cancelled all the reservations. the phillipine office workers did not understand the issue. did not understand how to deal with a problem, did not know how to contact the US office or would not tell me, nor would they let me speak with a supervisor. A very bad experience for sure.


I join the several others who have complained on this site about their experience. Mine was a very simple request - to segment my bill into two so that I can expense 1 of the 2 nights booked. Hotels.com refused. I also checked the prices against other venues and I think I will end my many year relationship with Hotels.com.


FYI you cannot cancel any days on your reservation or get a price match for any part of your reservation less than 24 hours before the first day. I booked for multiple days and realized that the price through hotels.com was 30$ more per night. I couldn't get this pricematch for any part of my booking. The customer service people and "managers" were like automatons and respond with the same two lines the whole time. This is a scam! You would be better off calling the hotel directly!

they suck they are sammers

Terrible Experience

This was a joke of a stay and I was unfortunately tied to this place for five nights due to the CoSIDA Convention. First off, they falsely advertise a $12 roundtrip shuttle service. Instead, when I asked for the service, they offered a cab service which was $12/one way. It is like a renting out an apt. for the week as you are responsible for everything. Housekeeping (fresh linens, etc...) are $50 extra unless you stay for two weeks. I spent over five hours on the phone with their headquarters and hotels.com (company I used to book) and was told canceling is an option if I did so at 10 a.m. the next morning (staying one night). I did this and booked another hotel only to find out in the morning that this was no longer the case and in fact, I would be charged for all five nights there regardless. Overall, it was an atrocity and I will never recommend this place or use Hotels.com anymore.

I got stuck travelling overseas and was delayed a day causing me to miss my hotel reservation. I contacted Hotels.com per the instructions in their email and got no response until AFTER my reservation expired. Then they refused to refund me my money. I recommend avoiding Hotels.com and Expedia....ripoff


I booked a room through Hotels.com. The option I chose was for two beds and a roll away bed. We got to the hotel and there were only the two beds. When questioned about having the wrong room, the hotel said "...we don't even have that option available because the rooms are too small. It is a safety hazard." They said they have no control over what Hotels.com advertises and I should call them. When I contacted Hotels.com, first they said that I was looking at a different room, next they stated "...you didn't get the extra bed because it was not requested." Completely dancing around the fact that they advertised something that was NEVER an option and one of our guests had to sleep on the floor, the conversation continued on about how they have no control over what the hotel does. Hotels.com, STOP POINTING THE FINGER AND ACCEPT RESPONSIBILITY FOR FALSE ADVERTISING!!!


I am joining in to voice my dis-satisfaction with Hotels.com. There is not customer or service consideration at Hotels.com, pathetic is over stating their company. Whomever is leading their company certainly has no plan on long term success. Apparently they don't realize customers support them, NO CUSTOMERS, NO BUSINESS.

Poor business

Do not use hotels.com. Upon check in today hotels.com charged 118 per night. Going rate for this time of year for regular rates is $89.00 per night. Severe price gouging. I spoke with a supervisor at hotels.com and I stated "so it's useless to use hotels.com" the supervisor stated "exactly". This is a great way to promote the company and especially by a Supervisor. I will never use hotels.com again.

Horrible! Booked Hotel for Italy 5 months ago, 2 rooms for a family trip. 6 weeks before scheduled departure I inadvertently find out that only 1 of the 2 rooms was booked and now the hotel does not have any available rooms. Where was the call from Hotels.com telling me about the problem with the reservation? They took no responsibility at all and offered to find me a new hotel. Unfortunately it is 6 months later and the only hotels that have openings are below standard. Great job, never use this company.

Cancellation policy

Please be very aware that cancellation policies are awful. I reserved something in May and their policy was for me to cancel in April. How does that make any sense? When I called hotels.com they said that was not their policy but the hotel. I called the hotel and they said they are not responsible for this policy either. Basically they made my waste about 3 hours of my day and nothing can be done because the "ball" kept being bounce from one side to the other. They basically just one the client to give up and just take their non-sense policy. I will never again do business with this company in my life.

Hotels.com - AWFUL

My experience with Hotels.com is much like everyone else's - they charge your card at the time of booking, and despite telling you that you can modify a reservation, you can't. It's costing me $750 more than it should. Use the hotel booking directly. There is NO reason to use this awful company.


The lady that booked my trip was amazing. The hotel I booked was pay on arrived my trip is 5-23-2013 and I was charged 5-16-2013. When I call the Lorriane Hotel they informed me that Hotels.com knew they were going to draft the month out of my account in advance. When I called Hotels.com the manager was not listening to me and he told me call the hotel because they charged my account not hotels. com. I informed him that I was mislead and I should have been notified since I went through Hotels.com for the hotel. :-( Very Upset with there customer service. very unprofessional.


I requested a refund for a one night booking and was told that it was the hotels policy that they did not do refunds. When I called the hotel, they told me to call hotels.com because they processed the payment. I called hotels.com back and asked to speak with a supervisor and was told that they did not have any supervisors and that a guy named Anthony Borowski was the one who signed the checks and i was speaking with him. Really?? All I wanted was a refund. DO NOT USE - call the hotel directly.


I work for a hotel chain that has had nothing but problems with Reservations that have been booked by Hotels.com. They are very unprofessional and make it very hard for the hotel employees to help the guest when they often give guest wrong information about hotels. I have had many guest come to check in with misleading information that get very upset when they find the hotel is no what they expected. My employees should not have to deal with irate customers that Hotels.com created.

No room for a prepaid reservation.

Reserved and prepaid a 3 night stay in Oct 2012 for the Hyatt at Bellevue for April 9 through 11th, 2013. The hotel did not honor the first night and send us "free of charge" to another hotel at the Philadelphia Airport. Basically, we were displaced from a downtown location to an airport location. We were on our own to make our way to the airport hotel and lost a day of vacation. Book through Hotels.com or stay at a Hyatt at your own risk.

Customer Service

I made a hotel reservation via hotels.com on 4/3/13 and cancelled on 4/3/13. This reservation and cancellation was made with customer service in the Philippines. One week later the charge was on our credit card statement. Sfter three hours of "fighting" with customer support reps in Philippines and Dallas .............hotels.com refuses to refund the charge. They say it was never cancelled. They ever verified that I did not stay at the hotel. Over the past years I have booked and spent over 10k with expedia and hotels.com. They are losing a very good customer. UP YOURS HOTEL.COM and EXPEDIA.

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