Enterprise Rent-A-Car Company Corporate Office & Headquarters

I made reservations to pick up a car on Saturday the 15 of June .I had a friend drop me off there in the Ocala store and the people were every rude did not even pay any attention to me because i did not have 2 proofs of residents i had a tv bill a insurance bill and my drivers license and i got nothing they did not even try to please me at all i was not able to go to visit my husband on fathers day .It will never be forgotten that they did not make fathers day a very special one i might add i have lived in florida for 20 + years and was born here i will never go there again nor will i give them a reccomindation .

I rented a car from Enterprise Rental and the car was taking due to the fact someone else was driving. But with them taking the car they are trying to claim the car was damage. Pictures was taking and it was 4 days before they contact me back concern the car. It could be that the car was rented again or else they trying to make me a bad guy and I have been rented from Enterprise for over 8 years. The store manager is rude and do not have good customer services. It is terrible how someone would try to put something on you and you have the proof to show..

I was broke down and I was going to rent a car from you but you need an electric bill??? I was broke down in austin tx and I live in bastrop tx I had no access to this information You wouldn't rent to me I have rented from u before you had my infor in your computer system I will never use you guys again!!!

Well first off they told me they didn't need my services any longer for the so called reason of requires improvements. But each review they state some kind of required improvements. Thats fine but first it came that they told me that I would have to shave all facial hair which I have had every since I have been employed with them. and they allowed me to work ever since that time. And I told them that shaving all my facial hair was against my religion and then they come up with this. so be aware of them if you are looking for a job.

was a regular because of the weekend deals, had a problem with a new employee whom hated picking me up all the time whom retaliated by writing me up for a creak in the door. i called bullsh*t then corporate whom also yelled at me in some Urban slang. blessing in disguise as we found out HERTZ actually blows them away on quality and service.yay!

After Budget closed down their only office in 2011 in Palmdale, California, I started renting cars from Enterprise's West Palmdale Boulevard office. I couldn't be more satisfied with the change. The service is excellent, and the employees are always upbeat, and positive, and that attitude is contagious. Renting cars from this office has always been a nice start to the several road trips we take every year. They'll pick you up, and drop you off. It doesn't matter who you're dealing with on the day you're there, the attitude and service is always the same, first rate. So hats off to Shaun, Brian, Jose, Charles, and all those who have come and gone on to better things. JK

Just to express my thanks to area manager Jeff Kleist (New Orleans) he helped make my rental experience one of the best by any company period. He personally arranged for a rental correction for me in Nov 2012. He went the extra steps to make me a lifetime Enterprise customer. Thanks again.

I have insurance that covers rental cars, I signed up on line without extra insurance but was told that insurance didn't cove agents time, time car off line and any amounts that insurance covers they automatically take 500 dollars on too of my insurance and lied much more to scare me into signing for the added insurance for 19.99/day and tire coverage 3.79/day from your New Port Richey location from their black heavy set employee my insurance told me I was lied to because my insurance covers everything which I told employee. His lies will prevent merriment ever renting from enterprise again. I wht reimbursement for this misrepresentation for com.issuing. I was scammed!!!!!

Whenever I or someone else rents a vehicle we are offered the opportunity to prepay for the fuel that is already in the tank at a reduced price. For example if the current price of fuel is at $3.99 per gallon, Enterprise will offer you prepaid fuel at $3.25 per gallon. and if you wish, you can return it on empty. But what most folks don't realize is that they are charging you for fuel that the previous renter has already paid for and put into the tank. Usually the odds of previous renter returning vehicle with empty tank is very low and whatever fuel is in that tank is again sold to the next renter. Just think of the millions of gallons of fuel that is consumed each and every day and the millions of dollars that are pure profit. What a scam!!!!

I have used your car rental agency in Montclair, NJ and I think that it is by far the best agency that I have ever dealt with. Everyone there is cordial and considerate and I have used them at least a dozen times within the last few months to a year. Matt the manager at the location is loquacious and amenable every time I enter the establishment. Keep up the good work and keep employees and sites like this one

Well I tried to get a rental car but was told I couldn't because some one in Anderson sc had a car out already. I have never been to Anderson sc. The next day enterprise in Anderson sc called and told me the woman returned the car. I asked since they checked id did she look like me enough to get a car, he told me they didn't really check the I and that I could get a car now that there was no damage done to the car. She paid with a money order so I asked did the name on the back of the money order match my ID card and he told me he wasn't sure he didn't pay any attention. So I asked was there any information that she left while filling out paperwork. He told me they didn't have any information for her. On that note I will be sheikh enterprise for fraudulent activity. You will be hearing from my lawyers as soon as possible.

I rent it a vehicle for travel this past weekend and when I called the on call manger informed me that my confirmed rental car was unavailable and there was nothing he could do. This happened on Saturday morning of Memory day weekend. Myself and family had nowhere to turn. Weekend was a awful. The location that where this took place Oxford NC Enterprise.

I made the mistake of having to rent a car from Enterprise. Car broke down location I was at didn't have any cars so they drove me farther away to a different location. ONLY car was a truck at $99.99 a day. I had 2 small children to pick up, picked them up then returned truck. Total time 2 hours, 12 miles. They charged me $99! Called made a complaint was told regional manager would call. No one called! This is customer service?! I THINK NOT

I wont give much time to writing a horrible review . My time is valuable and there are enough bad reviews to read through to next year. I think one of the news shows should be called upon and they should show some awesome undercover stories on t.v. wont fix the problem possibly but a little justice is rewarding.no actors needed. this is everyday horrible, rude ,bad attitude, abrubpt, no customer service having, business as usual , day in day out life at enterprise rental car.

Recently I rented a four-day car rental from Enterprise in Seattle. This is to happen following a ship cruise to Alaska. The rate was great, and buoyed by the cheery "We Will Pick You Up!" announcement, I was shocked to find that the office I had rented from will not pick me up at all. They told me to use a "closer" office to the dock, but unfortunately my rates would go up. In this case about 200%. This is as close to bait and switch as it gets, and some loan sharking thrown in. Yes I understand the highly competitive nature of rentals in the summer, but this situation is well known and fixed. Why can't Enterprise coordinate all the Seattle offices to handle customer needs like mine? I'm not going to hold my breath for relief.

I made an online reservation with the Stone Park, Illinois location. Everything went fine. I called the Stone Park office two days later to confirm the rental and the young man answering the phone was rude and unprofessional. He told me "If your utility bill does not have a $0 balance we ain't gone rent to you!". I promptly called ANOTHER Enterprise location and a WONDERFUL employee "Melissa Peoples" helped me transfer to another location! God Bless Her...I hope she trains new employees because of her I stayed with Enterprise!!! Thank you very much Melissa Peoples....

I had an issue with a location and when I called the Corporate office they were very professional and gave me a resolve. Brian was wonderful very helpful and professional.

I was so dissatisfied when I tried to do a weekend rental and was told by your employee that I could no longer rent with a prepaid card and full coverage insurance. That is the first time in twenty years that I haven't been able to rent from you. I am certain unless you reverse that policy I won't be comin back. And I won't recommend any family or friend do the same.

This company has the rudest and youngest people anywhere .I guess they don't want to pay their employees much. The turnover rate seems to be weekly. The average IQ is about 70 -- no potential Google employees here. They rip you off and laugh about it. This seems to be company policy and it's so widespread. NEVER AGAIN. I'LL WALK FIRST.

Terrible service, dirty cars -- often in need of service, constant turnover of local managers who are much too inexperienced for their jobs. The "anti-service" car rental corp. And they specialize in ripping you off when it come to their gas tanks!!! Stay!!!!