543 Reviews For Enterprise Rent-A-Car Company Headquarters & Corporate Office

Poor customer service

I am 53 years old female, this is the worst treatment, I have ever received in my life. The store manger refuse to rent a car to me. She refuse to let the van driver take me home or to another enterprise store 10mins away from the store were I was. The store manager wouldn't let me use the phone to call, a family member to pick me up from the store. The store manager was just 27years old put her hands in my face, told me to get out of her office, told me she was, going to call the police and she did. I had know way home had to walk to a holte to use a phone, was told that I could not use enterprise service in the state of w/s nc. And my insurance use this company. What a shame What a shame....

Worst customer service!!

Rented from them for 8 consecutive years last 2 years would not put in for a domestic car for me, late on drop off times (well over an hr) wrong cars delivered when they did make it. Told sales associate i was taking my business else where and didnt bother them one bit. Called Hertz ( a little further but well worth it ) they appreciated the business and were extremely nice and professional. Said a year ago i would not go back, tried a second chance today same deal! Done with them.

your Milford Mass employers are not very nice people to deal with ..I will never never use Enterprise again.. I will also make shore my friends don't also Thank You very much for this experience


I rented a car from Enterprise at the Huntsville, Alabama Airport last week for four days. The second day I returned the vehicle, due to the mechanical problems. The representative played me by giving ma a Nissan Cube. The nice lady responsible for parking the vehicle in the garage told me I should request another car, because plenty were available. Nevertheless, we kept the car and turned it in on a full tank of gas. Why Enterprise charge me $19.22 refueling charge is beyond me, I've left several voice messages with the manager and requested a return call, which I have not received. I emailed the manager and provided a copy of my gas receipt as proof to show I filled up prior to turn in. Why is this so difficult?

Rental reserve

I reserves a premium car online , when I went to the 6111 S. Sheridan Tulsa Ok location they tried to get me to take a compact VW , I told the lady I requested a premium car , Chrysler 300 or equal and she didn't want to make it right , so I tried another location on Memorial ave in Tulsa Ok, theur answer was "oh Chrysler 300"a are hard to get , anyway wanted the car for a week. So I told them you saves me $300 plus dollars ... I highly , highly recommend Hertz car rental if you expect to get what you want in a rental vehicle ... This was a major set back to my plans ...so I'm gassing up the hemi and driving my personal vehicle the oil company would rather have my $300 ...

what crap

rented a car on rte 191 in PA, showed up, taken into yard to see car, dirty, inside seats torn, rips nasty and to boot inspection sticker expired. Next car, misssing front grill insert, seats ripped/torn again nasty, said is this rent a wreck...i thought i was in enterprise. third car in bay being returned car totally wet, quick vaccum stains on seats, end of day can see distirbed by me...return and said i damaged the front bumper...no way car wasn't looked over carefully, got paperwork with milage and gas. upset due to my car was hit and i needed a replacement but will not go back there!!!!!!


The customer service was, HORRIBLE !!!!!! Riverview fl location 301... The manger I dealt with was ken. Going back here is never an option again... On another note, the commercial side of thAt location wonderful to work with. Will return on many more occasions will return.. Please note the commercial side has no dealing, with the car rental side.

sticky cars and worst customer service ever

I rented several times from Enterprise rental car... all three times, i had sticky cars... bad smoking smell... now.. my friend is renting for a month.... and stuck with smelly sticky car for a month... kids are consistenly having a headache due to this sticky smell. Don't ever rent a car here ever...

Will never be renting another vehicle from Enterprise ever again. Not only were they rude but, also demanded that I get the additional insurance on the rental vehicle. Now, that I am waiting on my refund it is as though they will not do that because I have to go deal with the jerk that sold me the car. Also, did anybody else have to deal with them taking out inconsistent payments??

I am beyond outraged

I rented from a location in Raleigh, NC, in May 2014; I was overcharged and I have yet to received my difference...first I was offered a vehicle that should not have been on the lot it was so damaged inside and outside...when they did give me a vehicle it had not gas in it and they would not put none in it just told me to bring it back on empty...they call themselves giving me an upgrade; it looked a tad bit better then the first vehicle they showed...suppose to be the same price; but like I said they overcharged me...when I spoke to the branch manager there; I was told I would be taken care of...liar

Check everything twice

Make sure you check the vehicle carefully. They position the car, when they show it, so you are unable to see all the damages.

Excellent Customer Service in Aiken, SC

I rented a vehicle on July 24, 2014, to take my grandsons camping and the customer service I received from Trareva James in the Aiken SC (Richland Ave) store was outstanding!! She was pleasant, professional and engaging. Without her help, I would have never been able to take this wonderful trip with my grandsons. I'm so thankful Trareva was there!!! Thank you for helping us make wonderful memories....NKneece

over charge

Very disappointed had one guy give me one quote when i registered when I go to pick up car it was a different guy and he wanted to charge me a different rate I will never rent from them again. The car was was very clean service very poor


I was charged for 4 days instead of 3 days. I had the car for 3 days, not 4.


Maybe you should hire someone to actually read these post before Budget has to buy you out. I've rented from your business for years,this time will be the last time if not corrected immediately.


I just rented a car from them to find a nice Oil spot on my nice clean driveway!! not happy


Rented car in Eugene Oregon it was dirty and had dog paw marks and nose marks on all inside windows-hair on carpet in trunk and back seat floors-they gave me a tank of gas on next rental which is worthless because I will never use them again

Unprofessional & Liers

I made reservation for a rental on Saturday only for my mom and was told I could do a one day rental, when my mom went to pick up the car they gave her a very hard time and did not tell her that it was mandatory to rent for two days. They were rude, un-polite and not professional at all. Do not rent from Enterprise at Cheshire Bridge location in Atlanta, Ga....I never will give my business to them!,



Stay away from the enterprise store on main street in hempstead. The worse ever They state one thing something else is done and charged . Cars are dirty 2nd car didnt work 3rd was smokey in 2.5 weeks I was in 3 different rental OMG!!!!!!!!!!! never ever never ever again!!!!!!!!!!!!!!!!!

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