558 Reviews For Enterprise Rent-A-Car Company Headquarters & Corporate Office


Don't bother with this company. They don't keep their promises.

just deal with the local location

called about a e-mail I had received from enterprise so I called the corporate number to resolve the issue and was told to call the local branch. Next time I will call the local branch only.

Waste of time

Had to wait nearly an hour for my car. Car wasn't what I had requested.


If you can't Help people change your business to we will stick to you.

Rip offs

I rented a car from Enterprise and they withdrew more money than I had authorized,and I never got my deposit back. Horrible customer service and lack of experience.

never again

worst service I've ever had. poor training of agents. highest cost of any other rental company. just plain awful.

Great service

To whom it may concern, enterprise rental company this a letter for outstanding service I have received this past weekend when I had rented a car from your company. I appreciated the way they handle the payments plans and information they had given to me to help determine what kind of car and plan I would need. Your workers at the Page location are excellent, kind, patient, generous, understanding and fluent with great customer service. For that I deeply appreciate the service I received, and they made me feel welcomed and at home. Thank you and God bless!

Never have any dealing with Enterprise Car Rentals. My teenage son involved in an accident and he was not at fault. It has been 5 days and hours on the phone and still have not gotten a call from an adjuster. Also renters...you better check out the registration on the vehicle you rent. The tag on the vehicle was registered to a different vehicle.

What a scam!

Rented from Enterprise for a one-way rental last spring from Arlington, VA to Philadelphia. I reserved it but my son in law who was going to drive had to give his credit card info. It was a 2013 car with 33,000 miles on it but it was fine for our needs. When he turned it in in Philly, the manager went over it with a light and said we had caused numerous scratches and filed an accident report. Much more to this story, but in the end, American Express settled with Enterprise for an amount we do not know. We did absolutely nothing to this car. None of my family will ever rent from Enterprise again, and we had always used them often up to this point.


I would never rent from enterprise again. They take deposits right from your checking account before you bring the vehicle back instead of holding a authozation amount on your debit/credit card. employees at enterprise don't give you the correct information. Sometime they will give you a dirty car. I'm unhappy with how they handle information to customers.

Been renting for 42 yrs with few problems but this was a dousy! After finally getting picked up and arriving at the office told a extremely small car was my compact...I am afraid of tin can cars A compact is suppose to be bigger. After getting no consideration as a looong time customer or change of car they REFUSED to rent to me when I said Id be calling St Louis and theyd be looking for new jobs. I just got out of the hosp now this. The asst mgr waited on everyone else then told me he was REFUSING to rent to me when no one there since I was threatening. Yes this 60 y/o F was a threat He was male and buff who should of been worried not him.

Had confirmation and there were no cars

2nd time in 2 months. Made a reservation and received a confirmation with confirmation number. I am a psychologist and my g/f is a surgeon and we share 1 car. Since I had a confirmation I told g/f to take the car for her early surgery appt. The local office (Park City, Utah) called me at 9:00 am to tell me there were no cars. I now had to cancel several psych appts (costing me lots of lost $$$ and credibility, again). Last time they gave me a bunch of free rental days but it still doesn't make up for the aggravation.

Terrible all the way

Worst ever - young emplyee told me they did not have a van at their premises. I said I called a month ago and they said they had vans. Yes they did have a 15 passenger van, so I reserved it one month in advance. Two days before I needed the van, they said they had to find one but called me and asked me to take a 12 passenger. I said no, I should receive the 15 passenger van I asked for.. 5:30 PM the night before I was to pick it up they finally got one in Santa Rosa, Calif. When my son picked it up the next morning it was dirty inside and had only 1/4 tank of gas. So he had to go to service station and fill it with gas. Upon return the same day at 5:00 PM it had still 1/2 tank full of gas. I asked why we weren't credited the 1/4 tank of gas because after all we are paying $4.00 a gallon. That is not their policy she said. Well you can believe, I will never rent again from Enterprise. Their policy stinks.


I was given a rental car through the companies insurance where damage had been done to my car. Took three weeks to repaint my vehicle and I had the rental that was rented to me through the insurance of the company where my car was damaged. The companies insurance apparently never paid for the rental car, so enterprise car rental stole from me in the middle of the night over three months later. Enterprise car rental charged me over $700 for the car rental on my credit card that I had given them for incidentals. BEWARE doing business with this company, they are shady and will steal from you like a burglar in the night. Been several days and this matter is unresolved........

WORSE CUSTOMER SERVICE EVER! Rented a car at 2740 28 St, Grand Rapids MI It was the worse experience in my life, never will rent again from Enterprise. I needed to have a hand control adapted car since I am handicap, during two weeks I asked them to order the vehicle and they never did it, They only needed to make a call to have the car adapted and delivered to their office in 48 hours but refused to make the phone call. The manager was rude and unprofessional, the customer service is the worse I ever had in my entire life. If I could rate them below one star I would do it. Stay way from that company.

Poor customer service

I am 53 years old female, this is the worst treatment, I have ever received in my life. The store manger refuse to rent a car to me. She refuse to let the van driver take me home or to another enterprise store 10mins away from the store were I was. The store manager wouldn't let me use the phone to call, a family member to pick me up from the store. The store manager was just 27years old put her hands in my face, told me to get out of her office, told me she was, going to call the police and she did. I had know way home had to walk to a holte to use a phone, was told that I could not use enterprise service in the state of w/s nc. And my insurance use this company. What a shame What a shame....

Worst customer service!!

Rented from them for 8 consecutive years last 2 years would not put in for a domestic car for me, late on drop off times (well over an hr) wrong cars delivered when they did make it. Told sales associate i was taking my business else where and didnt bother them one bit. Called Hertz ( a little further but well worth it ) they appreciated the business and were extremely nice and professional. Said a year ago i would not go back, tried a second chance today same deal! Done with them.

your Milford Mass employers are not very nice people to deal with ..I will never never use Enterprise again.. I will also make shore my friends don't also Thank You very much for this experience


I rented a car from Enterprise at the Huntsville, Alabama Airport last week for four days. The second day I returned the vehicle, due to the mechanical problems. The representative played me by giving ma a Nissan Cube. The nice lady responsible for parking the vehicle in the garage told me I should request another car, because plenty were available. Nevertheless, we kept the car and turned it in on a full tank of gas. Why Enterprise charge me $19.22 refueling charge is beyond me, I've left several voice messages with the manager and requested a return call, which I have not received. I emailed the manager and provided a copy of my gas receipt as proof to show I filled up prior to turn in. Why is this so difficult?

Rental reserve

I reserves a premium car online , when I went to the 6111 S. Sheridan Tulsa Ok location they tried to get me to take a compact VW , I told the lady I requested a premium car , Chrysler 300 or equal and she didn't want to make it right , so I tried another location on Memorial ave in Tulsa Ok, theur answer was "oh Chrysler 300"a are hard to get , anyway wanted the car for a week. So I told them you saves me $300 plus dollars ... I highly , highly recommend Hertz car rental if you expect to get what you want in a rental vehicle ... This was a major set back to my plans ...so I'm gassing up the hemi and driving my personal vehicle the oil company would rather have my $300 ...

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