Dunkin Donuts Corporate Office | Headquarters Phone Number Canton MA

Dunkin Donuts Corporate Office | Headquarters
130 Royall Street Canton, MA 02021
(781)737-3000

Reviews For Dunkin Donuts Corporate Office

Ms. A. M. Johnson

4/11/10

I visited the Dunkin Donuts located at 800 N. Kedzie, Chicago, IL 60651 at approximately 8:41 pm tonight(4/11/10). They guy that worked at this location appeared to be working there alone. I asked what time did they close, he told me supposedly 7:30 pm for some reason he just hadn't locked the doors yet. He said that I could make a purchase, but it had to be by credit card because he couldn't accept cash because of the way the registers were, and it was after closing. I was treating my 10 year old daughter and myself to an ice cream cone (double scoop), I had a valid coupon that didn't expire until 5/30/10. The coupon reads " BUY ANY CONE GET ONE FREE" (OF EQUAL OR LESSER VALUE). So I purchased a double scoop ice cream priced at $3.09 and at first he charged me $3.86. I told him that price was wrong, how was he going to charge me $.77 in taxes, he re-rang the purchase and came up with the appropriate price $3.41, then he told me even though he had already charged my credit card, I could only get a one scoop cone free no matter if I purchased a double scoop cone, He cheated me.... and my daughter, and some how my ice cream just didn't taste as good as I imagined it would. Our special night out was ruined by a disgruntled employee, who said he is the manager of that location. (I don't believe him) To top it off, last weekend he (the same weekend closer with out a name tag) sold my sister 3.00 worth of hard, stale munchkins, it was so hard and stale she couldn't swallow it, she had to spit it out. She told him about it, he refused to give her, her money back and told her the store is now closed. She was visiting me from Kenosha, WI, she says she will never purchase donuts or munchkins again from Dunkin Donuts. EXTREMELY DISSATISFIED CUSTOMERS.

A. M. Johnson

4/11/10

I have had good service before from the Dunkin Donuts located at 800 N. Kedzie, Chicago, IL 60651, I used a coupon and the young man charged me the appropriate price, he gave me what I paid for and he had a smile on his face when he served me and my daughter. The only problem we encountered that day was, the soft serve $.59 ice cream machine was out of order. I go to this location about 3- 4 times a week. and I encounter the soft serve machine being out of order more often then in service. A word to the wise, when ever I go to this location near closing the service HAS BEEN HORRIBLE, JUST FOR THE LAST 2 MONTHS OR SO. THE STORE # 342607. I will call this store 4/12/10 if I get a chance ,to speak to the manager in person. receipt #'s 0198 - 0203 - 0394 I will write a review once I've spoken to the manager.

Joan Broholm

4/12/10

Dunkin Donuts should have stuck to the old ways of duing things. I use to frequent the Dunkin Donuts located at 811 East Odgen Avenue in Naperville. The place has gone down hill at a steady pace. They use to bake donuts now they get the old (hard as a rock) donuts from somewhere. The coffes pots are never cleaned and the coffee is bitter! You new and improved product suck! Maybe this store is short cutting on their products. This stores does not deserve to be called a Dunkin Donut. It makes no difference what time of the day you enter or store, the service, coffee and products are old. You could kill a small animal it your it with any of their donuts. The store will sell the products until they are gone and never throw anything away.

I would rather spend my money at McDonalds where the coffee is fresh along with the items on the breakfast menu. Believe I am not a big fan of McDonals, but at lease their coffee and breakfast product are fresh.

Joan Broholm

A Flipsyd

7/13/10

Does Dunkin really care about what I have to say??? Nah. I will write a note to their offices in Massachusetts anyhow. But if they hire people and especially management people, who do not respect current or future employees, it will all come around and haunt them in the end. Remember we are also customers of their product(s). Word of mouth will ultimately be their demise. I have been through this, and am thoroughly turned off by Dunkin Donuts. McDonald's here I come.

upset customer

4/30/10

I visited the Dunkin Donuts franchise at 161 Rt 202 in Rindge, NH, like I ususally do; almost daily. I had purposely made a special trip to get the Dunkin Donuts coffee by the pound which was on sale any 2 lbs for $11.99. I was very glad that the sale was still on; however when I inquired about it, one young lady walking towards the back door informed me that the sale was no longer going on. I noticed that the sign was still posted so I decided to purchase 2lbs; however, when Melissa, the young lady at the counter went to ring me in she stated that I couldn't get the sale price because the sale was over. I even took the sign down for her. I was also informed by the young lady whom was walking towards the back door, the stores in Winchendon weren't doing this either. Well, since I wanted whole bean coffee and not the ground; I decided to go to the Dunkin Donuts in Winchendon at the Irving on RT 140. The young lady at the counter went out of her way to go downstairs and look for the whole bean coffee for me. I did get the sale price of 2 lbs. for $11.99. I believe that it is a federal law that when a sign is still up, that the customer is supposed to get the sale price. I work with the public daily and that is the case where I work. Melissa was very rude. She REFUSED

upset customer cont'd	4/30/10
to give me the sale price even after I asked a couple of times. This young lady broke the law. I am going to make it a point of going to her manager, Amy and reporting her. I just think that people should know that when a sign is still posted, you are supposed to give them the sale price, NOT ARGUE WITH THEM! VERY POOR CUSTOMER SERVICE ON AMY'S PART.

J. LaMacchia

4/30/10

I want corporate Dunkin Donuts to prohibit employee cell phones while servicing drive in windows.

At the Marion Mass DD I had the unfortunate experience of an employee photographing my debit card going through the drive in and then charging more than $400.00 in merchandise through TD Bank. My account was cleaned out ! Charges were made at Walmart, Orbitz, Friend Finder, Apple on Line Store and Jessica London plus sizes in Marion, MA. This behaviour is outrageous and someone should be doing jail time for fraud. There were mnany times using cash that cashiers shorted me and I let it go becasue I was in a hurry.

I'm outraged after being a customer for more than 30 years. I will never visit another DD with a credit or debit card. Cashier drive through employees are not to be trusted. Screen and Manage your damn employees !

sarah alves

4/27/10

I often go to the dunkin donuts located on bearses way in hyannis. I no longer will be a customer there anymore for the simple fact that noone there speaks english! Everytime iam waiting in line in the store everyone there is speaking a different language. It is very un comfortable and not professional since this is AMerica. The manager there with a name tag that reads Tania is very rude not only to customers but to the staff! There have been many times where I see her yelling and talking to the employees there very rude and non professional almost as if she is scolding her young son or daughter. There was a situation where I had got the wrong order and when she had to re make my sandwich it looked as if that was to much to ask for and she rolled her eyes! It just makes me so mad to see that so many people who don't speak english have all these jobs but american people struggle everyday! I would really appreciate if Tania was put in her place and show her the right way to talk to employees! Till then I will no longer be a customer there and neither will my friends and family! Thank you very much for your time

concerned customer

4/27/10

I often go through the drive thru located on beases way in Hyannis and there are a few nice girls who take my oder and cash me out at the window but one time I was in a rush and the line was long so I decided to go inside. Boy was that a mistake! I would of rather been late to work and wait in line than get treated with disrespect like I did! There was two woman who waited on me! I had a list of things and the two woman were standing there speaking portuges as I was telling them my order it seemed to me they were talking about me because they were annoyed at my order! One lady was tall and older and the other was very short and rude and I believe she was the manger as she was wearing a blue shirt. She is very rude and un friendly and should not be a manger. She should be blessed to be able to come to our counrty and work! My wife and I are disgusted at the service we received.

D. Turco

5/3/10

Shame on you, Dunkin Donuts. You have lost a customer. I visited the Dunkin Donuts location in Shelton, CT and was extremely upset to find a giant New York Yankees symbol on my iced coffee. I am a die hard Red Sox fan and was completely and utterly disgusted that you have sold out to the evil empire, especially since your business was founded in Massachusetts. I can only assume that those ridiculous cups are nowhere to be found in the Boston market because you would be out of business in that state. You need to understand that you will not gain customers by having that ridiculous logo on your cups, but you have lost a lot of customers. I will be sending notice to all of my Red Sox and Massachusetts friends letting them know what you've done. Shame on you. I will now be going to McDonalds for their iced coffees. They're smart enough to not sell their souls to the devil.

Monika

5/4/10

What happened to customer service? I went to the Dunkin Donuts location in Hoffman Estates, Illinois on Barrington Rd. I was in a mood for a cool coolata. There was on customer in front of me. The lady comes to the counter. Doesn't say "may I help you"? Instead her approach was come back later, I'm by myself. I said "What do you mean come back later?". She replied "Yeah I'm by myself". So I replied," You have one customer to make a shake for". I then said " I guess you don't need my money". I left, the unfortunate thing was the next Dunkin was a forty minute drive. I can't believe my experience at this location.

Joe Smith

5/10/10

store# 347393
Has three employees that treat customers like crap and ignore customers. These employees are girls that go by the names of lynn, sondra and melissa. they are rude and i have witnessed lynn being mean to employees and sondra makeing fun of other employees along with assistant mgr melissa. Something needs to be done about this. i have seen this on more than one occation.

thanks a concerned customer.

Dunkin Donuts Gone Bad - Gainesville, Fl.

5/6/10

Having visited the store located at 3710 NW 13th St. Gainesville, Fl. several times over the last 4 months - at different times of the day --- early and late --- selection was terrible, attitude of the male employee was terrible - definitely didn't want to be there and then the hours went from opening till 10 pm - drive thru - 1l pm --- now they close at 9 pm. It is sad because when they first opened we were so excited. Even got several gift cards from them. In fact the last visit was at 6 pm the other day - they couldn't take our gift card -- the computer was down -- I said "no thanks" to the order and started to leave my four donuts behind - the very unhappy clerk - said - Oh take them!! -- So I did - simply because of all the times we went there - and the selection was bad - came home and had to throw away the coffee that was so bitter and couldn't be enjoyed. We are now holding a gift card that I guess we won't be able to use!!!! The other stores in our town are in gas stations and having checked those out - found selection small and donuts not fresh - where we were told they did the baking on the premesis at the 13th st store. It is sad that such a great business is going to be gone and very soon -- because I will now go back to "my other donut shops" --- Donut Connection and Krispey Kreme!! If the owners are smart they will check into this situation - and soon. Also there is a "walk-up" shop across from the UF Campus - but no parking is available - so that would be out of the question for us as far access.

Carolyn Vaz

5/6/10

Can you please explain to me why it is Dunkin Donuts policy to make their employees throw out the pastries every time they make new pastries and at the end of the night at closing? Why can't these "old " pastries be donated to food banks or soup kitchens? I am sure there are volunteers who would be more than happy to make the effort to stop by your stores to pick up the food you are unable to sell.We have an unsettling number of homeless people, people going hungry,people struggling to barely making ends meet, and we have a chain like yours ( which there is one on almost every corner in Mass) who are throwing away tons of perfectly good food. How can your CEO's sleep at night knowing there are people starving right in front of our noses and Your company is shamelessly wasting food that could help an unbelievable amount of people. Why wouldn't you want to be known for helping the less fortunate, donating leftover food to those in need. You would really rather throw perfectly good food away than give it to organizations who could give it to those who desperately need it? I am so disgusted when ever I see this happening. I have asked why it is thrown away and not donated. I was told it was company policy.We are such a wasteful nation why would you want to be a part of that? Instead of throwing away money in the food you waste why don't you help to make a difference and help fight hunger.

Laura Smith	5/7/10
ten stars......but you missed a place.....Arlington, Texas. Please put a store close to our downtown city....either at Arlington Heights or City of Arlington....we want you. TX is horrible we don't have any good donuts, and starbucks coffee is really bad tasting, and they have no donuts.....consider us please...thank you, from texas

Steven A.

5/17/10

I have been a long time dunkin donut patron, and usually happy with my orders. But lately I have been soooooo irratated at the Lewisburg Pa. location. I spend between $15-$20 a day at that location. Now the problem is that for the last 2 weeks I have been harrassed by an employee who is too lazy and should not have a job. She seems to think that I should have to call my order in every day before I go. First off I am about 5 mins. away from them and that is ridiculous,I order 3-4 lg coffees and a couple sandwiches. For the last 2 weeks she has been very rude when I order and very rude at the window where I pick-up my order. She has been yelling in the headset while I am at the order board and bitching to all the employees about me and my order. Now I spend about $100-$120 a week. I will never go to that location or any other location for that matter, until I am satisfied with the results. So Dunkin Donuts is losing my business and all the business from everybody I know that goes there. I am also calling the mangement at that location and see if that helps, but very unhappy.

LOL@LifelessLosers Speek Engleesh

5/18/10

Wow, DD sure has some idiots for Cuss-to-merz ... Turco: Crying about a team logo. (It is called regional and local marketing - grab some grown-up reality) ... concerned sarah alves: look up 'run on sentence', (yikes - this dolt complains three times in one day) beases way is Beases Way, order not 'oder', would have - not 'would of', two women - not 'two woman', Portuguese - not 'portuges, 'talking about me because they were annoyed at my order!' �[ cut back on your caffeine and sugar so the paranoia will settle down], 'un friendly' is one word, country - not 'counrty' [what a genius], [by the way - you come off sounding like a racist xenophobe... you attack others (foreigners) so easily yet you cannot even insult them or complain with proper English. It is your OWN NATIVE tongue! So grab a seventh-grade English book and take some practice.] Hyannis not 'hyannis' (You take the trouble to capitalize "I" [almost] each time, but don't use it many other places it should be. Hmmm, I, I, I - seems a pattern.), 'noone' is two words, English not 'english' [I LOVE it when people attack others for not speaking English - and cannot use it themselves beyond a 7th grade level. It is so very highly amusing.], Every time is two words, I am not 'iam', 'un comfortable' is one word, America, not AMerica, name tag is one word, had gotten not 'has got', American not 'american', Untill not 'Till', place a period after 'time', concerned customer not 'concren custermer [those two words are wrong three times], I not 'i', She not 'she', doesn't not 'doesnt', to not 'tio', customers not 'custmers', you're not 'your', an injustice not 'a injusticest', woman not 'wowen', There, not 'there', alot is two words, - - enough already - - there are more errors in your three complaints than there are sprinkles on all the donuts in Massachusetts! LEARN THE LANGUAGE. Ease your HATRED. People RUN A SPELL CHECKER � then, at least, you can pretend you know how to write your own language.

LOL@LifelessLosers Speek Engleesh

5/18/10

M.SELF

5/20/10

I BOUGHT A REFILLABLE CUP FOR COFFEE.IT LOOKS LIKE A DUNKIN DONUTS CUP.WHEN I BOUGHT IT THE GENTLEMAN BEHIND THE COUNTER TOLD ME THAT NO MATTER WHERE I GO TO AT ANY DUNKIN DONUT LOCATION THE REFILL PRICE WOULD BE 1.07. SO I BOUGHT THE CUP. BUT EVERYWHERE I GO THE PRICE IS DIFFERENT SOMETIMES 1.70 SOMETIMES 1.39 SOMETIMES 1.07. I UNDERSTAND THAT ALL DUNKIN DONUTS ARE OWNED INDEPENDENTLY BUT COME ON YOU HAVE A SWING OF 67 CENT BETWEEN DIFFERENT STORES.PLUS THE FACT THATTHE YOUNG GENTLEMAN TOLD ME A LIE ABOUT THE PRICE OF REFILLS.NOT RIGHT NOT RIGHT.

Disgruntled Customer

5/24/10

Ever since its makeover the Dunkin Donuts Shop in the East Dedham Plaza is a horror show. The service is very poor, the coffee is like dishwater, the help is arrogant and can't even get an order right. This morning my Medium Decaf/ Cream, 1 Splenda, came with a tea bag too! When I went back in and complained I got a ration of crap. They did get me another coffee but wanted to charge me for it. I told them to keep it and walked out. Scores of people walk out every morning due to the wait time and screwed up orders. Some of the help, including the "Manager" regularly handle food with no gloves; others fill donut orders using bare hands. This place has probably lost over 50% of its regular customers since its makeover and as of today has lost another. I'm headed to McDonalds fro now on!

outraged customer

5/21/10

You have lost a customer, I go through the Drive Thru at Dunkin Donuts in Lockport, Illnois around 5am every weekday morning and i purchase a half decaf half regular with cream and sugar. Its the same lady every morning and the orders are always wrong, because shes always on her cell phone, sometimes the coffee isnt even warm. Even at that I still gave you guys the benefit of the doubt by still going there, in which id even ask her if she made me the coffee i ordered, and still always wrong. On weekends I bring my Grandchild in to pick out a donut and the same lady is constantly screaming at other employees who are just doing there jobs. The last time I have brought my grandchild there she struck her bare hand in a customers bag and then refused the lady different donuts and then started screaming at her. It was the final straw when she made my grandchild cry by screaming at other employees to much. You guys have lost a customer in me and in my family, I suggest you guys get rid of her before you lose more customers in this tough economy

Albert Guiliani

5/22/10

To whom this may concern, Im born and bred Bostonian now retired and living in Hope Mills North Carolina. This is a growing town with a huge amount of growing business establihments, and I cant help woundering why a dunkin donuts corporate or franchise has not been set up. I now that the customer base is here with Ft Bragg Army base only eight miles away, with an estimated 200,000 troops and more to be stationed here soon. Im sure if you were to send a rep to the area you would see what Im talking about.

Sincerly yours

Albert J Guiliani

A. Riggio

5/24/10

I worked for dunkin for only four months. I am writing in hopes that somebody with a higher "authority" and more "experience" than my 22 year old boss, will contact me so we can discuss the problems i have occured with in my short time there! okay, when i started at dunkin donuts in homewood, IL, off of 183rd, everything was great. I caught on quickly, my fellow employees were very nice and understanding to the simple mistakes every "new" employee has! My boss, at the time of hire, was a friend of a friend that was helping me out with employment because of the arrival of my newborn son and the stress of everyday bills! everything went great from the time i started till the time i quit!! my schedule was the same all four months day in and day out! Monday-friday was a total of 36 hours. i was off saturday and sundays! we had two employees that were married, Karina, and Steve!! Karina worked nights at the time and her husband, and i and 2 other employees worked mornings all week long!!! GREAT, no problems! Well about 3 months into my employment there, my hiring manager quit because the owners of the store were making him do more than he was told he had to do, like run two stores instead of ONE! He had health problems and had to quit the job because of stress! After that, we went almost 3 weeks without a manager to run the store! Every day, and night, employees were there by themselves day and night!! They ( the owner) had asked me if i would like to go to other stores and train to become a "dunkin donuts" manager! i had said yes! They said it would be hard and take time and patience! I agreed! Well intead of taking immediate action and sending me off to train, then immideately hired Steve, my fellow employee, to do the job! It wouldve been fine if he didnt bring his WIFE onto mornings with him, and give her my hours plus overtime! I only had 36 hours to begin with and i was barely taking careof bills and providing for my family with that at minimum wage! this morning (monday may24th) when i walked into work, i was shocked to find that i had only 30 hours for the week. thats one whole day in hours he shorted me and gave his Wife, karina, 36 for the week! Not only am i upset about my hours, but when i went to a meeting about two weeks ago from tomorrow, we all sat down, me steve, and the other 5 store managers that work at the 5 other stores that the owner owns, there was a 10 minute segment about only speaking ENGLISH in store because not everyone knows spanish, or any other language for that matter! They said it was un fair to speak another language in the store because fellow emplyees or customers may not know if your speaking badly about them! only the two weeks Steve was manager and his wife, karina, was working mornings did they ALWAYS speak to one another in spanish, right in front of other employees, and customers!! I feel they cheated me and my family. now i am job less and broke...how can i provide with only 30 hours a week??? I have bills and a family as well as needs that i cant afford with those hours!! I think its wrong that 2 people in the same family work together let alone at the same time(same shift)! And one of them being a manager now!!! I hope someone can get back to me or i may have to just go to higher authority!!! Amanda Riggio Matteson IL, 60443

Sonja Kosanovic

5/28/10

I went to Dunkin Donuts in Franklin Park, IL at 7:15 pm on 5/27/10 and ordered a small iced decaf coffee with cream and sugar. However, it must have not been decaf because I am very sensitive to caffeine and consequently spent all of last night wide awake. The employees should be mindful of the orders because errors could cause health issues. For me, caffeine induces migraines. I am not having a good day at work today.

Generally the service there is friendly and the orders are correct.

saad khan	5/29/10
i am dunkin donuts employ. i meat very nice person in dunkin donuts,name mark kann.owner of that store. that time i was looking job any kind and any condition.in back 2002.and i am still in donkin donuts.as store manager.here is no one like mr.mark and there is no place like donkin donuts.thanks

saad khan	5/29/10
i am dunkin donuts employ. i meat very nice person in dunkin donuts,name mark kann.owner of that store. that time i was looking job any kind and any condition.in back 2002.and i am still in donkin donuts.as store manager.here is no one like mr.mark and there is no place like donkin donuts.thanks

Cliff Brewer

5/31/10

Your store in Dumfries Virginia should be closed for good. Not only are the floors dirty and disgusting, the tables were not cleaned, the air conditioning did not work when it was 90 degrees outside. The store had approximately 15 people inside and everyone was complaining. I told my wife we would just get it to go. I asked to speak to the owner, the girl said she wash't there. I asked her how they could work there under those conditions, the girl didn't respond. While the girl was preparing our order, we heard the girls say in spanish since they take the tip money they should get the air conditioning repaired. Now, if the owner is so petty that they are taking tip money they certainly do not respect the employees and needless to say they certainly do not value their customers.
After the order was finished we got home and not one order was correct. My family, friends, and neighbors will NOT be hornoring this establishment again.

Upset

6/1/10

I have went to the venice location in venice Florida and everyday recieve bad service and rude people. The sandwich maker is always getting my sandwich wrong everyday. The lady at the front counter is horribly rude she rolls her eyes at me constintly. I even tryed to speak to the manager Melissa once and she was worse than the crew members. As i told her i was very unsattisfied she rolled her eyes and called me a bitch. now i dont think that is very professional at all. I do not believe this lady melissa should even have the title store manager, i believe something should be done about this.

upset customer

6/1/10

I have visited the Venice location in Florida on 1801 tamiami trail many times. I enjoyed the employees and there smiles and laughs. The manager was amazing friendly and always helping out. The managers name was Rina she was always very friendly. Though one day i bisited that same dunkin and i was informed rina no longer worked at that store i was not a happy camper. Come to find out a new manager was placed. I then ordered what i usually did though that new manager i believe her name was mellissa that helped me she made my order completly wrong everything was just horrible and when i told her that she had complatly messed up my order she seemed to act as i have ruined her whole day she threw my cup into the garbage with anger and started to make me a new one i then just walked out i didnt even care about paying and not getting what i asked for i just did not want to be around that lady she was so rude. I was just in a hurry to get out and never return.

connie roup	6/1/10
dunkin donuts publishes discounts for military but the one i go to will not honor this. i go every day during the week and have asked the manager about this but he says noone gets any discount.

Disapointed potential employee

6/1/10

Good evening. This is employment oriented. After reviewing the above attachments I have have a full understanding that you can't please everyone every time. (Given the fact you deal with millions.) With 25 years of experience in hospitality client service is first and foremost. I am most upset that you don't want to find the best candidates for open positions as I sat in Dartmouth today waiting for an interview for 1 1/2 hours this morning. Upon observation the place works well at a busy intersection and the staff were extremly up to speed. Very client friendly and upto speed. My concern is I guess with the management then which is no contact and why did I waste my time?
I made donuts at 1 am when I was in high school!!!
Let us be curtious at least with a response.
Thank you.

Fred Schultz	6/2/10
I recently went to the local Dunkin donuts shop with the full intent of buying a pound or two of your coffee. The price was marked at $9.00 a pound. Now I had just left a local super-store where the price was $ 7.50 a pound. I really don't understand. Your store, your coffee, your price is $1.50 higher than the local retail market. I'm sorry but it just don't make sense to me.

Joe Ann Carfora	6/3/10
I love love love DD's coffee. I will not drink anything else. I was wondering if you are ever going to put the coffee up in kcupsod for the kerruig machine. This would be fabulous!!! Any idea when you might do this? or not thinking about it at all? I know tons of people that would like to see DD coffee in the pod form. Thank you kindly Joe Ann Carfora jacarfora1951@comcast.net

Rachael Stacy

6/4/10

I am very disappointed in the service and donuts that I receiced from Dunkin Donuts. Dunkin Donuts is my favorite donut place. I have to drive 30 mintues one way just to enjoy them. I decided one Sunday to take my children (I have 4 children), my mother, and myself to enjoy what I thought would be great donuts. We went to the location in Acworth, GA. We went at a reasonably decent hour-it was before noon. My favorite donuts are the toasted coconut and the regular coconut. This store was completely out of both of them. My third favorite is the cinnamon. Again, they told me they were out. Well, for me that was strike three, therefore ruining a great little meal and wasting 30 mins of my time, not to mention the gas. I can't believe that a DONUT place would be out of so many choices. That's like going to McDonald's and them telling you they are all out of Big Mac'. I am very disapointed and do not know if I will continue to be a LOYAL Dunkin Donuts customer

Sue Brock

6/4/10

I went this morning to dunkin Donuts on 160 in Fort Mill SC. I was on my way to an open house and I had advertised coffee and donuts. I went through the drive through for my box of Joe and paid with a debit card. When I got to the open house I realized I had no cream in the bag. Since most people don't drink black coffee I just wasted $13.50 on coffee. After, I went back to the store with the full box of Joe and the cups and sugar, and explained that I would like a refund. The cashier left me there for 5 minutes saying she had to get the mngrs approval. After a while I said are you getting the manager? She said oh I called her, she is not here. I said fine, get me the managers card and I will call myself, I have an appointment. After leaving me waiting another 5-10 minutes for the number, the manager appears. She said do you have a reciept? I said no, I was not given one. "then how do we know you bought it here" I said well here is the card I used it at about 10:02 this morning, my guess is you could look it up.She said"we don't do that" My response was okay, so you want me to pay $13.50 for coffee I could not use? She then proceeds to say"we tried to tell you to wait for your cream" okay, so a minute ago you needed a receipt because you were not sure I bought it there, but now you remember telling me to wait for the cream?!! (which I can assure you is not true!)I have to say that the $13.50 is not going to change my life, and my guess is that I won't hear from Dunkin Donuts. But I will say this.... Jobs are tough to find right now and there is no need to hire rude people. If I owned the Fort Mill SC Dunkin Donuts I'd be looking around. Your poor employees are a reflection of you and your business.

Milinda Villegas

6/4/10

I went to the Dunkin Doughnuts store in Toledo,on Secor Road,between Douglas Road & Alisdale. Today is National Doughnut Day,and I saw an advertisement stating you would receive a free doughnut with beverage purchase. When I got to the store,there was a sign on the door clearly stating this fact. When I purchased my hot chocolate & asked which doughnuts were free,the man pointed & said "all',but when he rang up my purchase,he charged me for the doughnut. When I said that wasn't right,it was supposed to be a free doughnut,he said the free doughnut came with purchase of a BAGEL,not a beverage. I pointed to the sign where it said beverage,but he still tried to refuse me. So I said nevermind,I don't want any of it then. Then he decided to deduct the doughnut from the total. As my friend & I were leaving,3 college students walked in,read the sign,and asked for the same thing. The man refused,telling them it was Bagel,not beverage. Those poor boys walked out with nothing. The man working behind the counter did have a heavy accent,but I know he had to know the difference between 'bagel' & 'beverage'. It was clearly stated in the sign. How many people walked in there today,expecting a freed doughnut,& didn't get it? I suspect that,along with myself,alot of people won't be going back to that store. A promise is a promise. Don't advertise something you won't uphold.

CUSTOMER

6/6/10

I VISITED THE DUKIN DOUNTS IN KUWAIT CITY (360 MALL) LOCATION
THE MANAGER HIS NAME IS MURAD HE TREATED ME WITH VERY BAD CUSTOMER SERVICE AND EVEN HE DO KNOW THE MEANING OF CUSTOMER SERVICE...SHAME ON DUNKIN DOUNTS TO HIRE STAFF LIKE THIS GUY
WHEN I CALLED HIS BOSS THE OPERATION MANAGER HERE IN KUWAIT HE DOSENOT CARE TOO, HE SAID IF IF YOU WRITE TO THE HEAD OFFICE THEY WILL NOT DO ANYTHING TO YOU EVEN TO HELP YOU.... ????? BAD STAFF AND BAD MANAGEMENT

G.Vasquez	6/6/10
My 11year olg daughter was sipping on her coolta when all of a suddan she feels something in her mouth. It was a roach. WTF! Somebody needs to handle this. This happened at 1165 w. 49st in Hialeah, FL.

Motek	6/6/10
Please note that employees must pay into their tips, even when they do not receive them. I believe this is illegal and I plan to pursue this through the MA Better BUsiness Bureau.

JUNE 2010 UNSANITARY BATHROOMS!!

6/8/10

TO CORPORATE HEADQUARTERS: I PURCHASED A CUP OF COFFEE AT YOUR 86TH STREET BROOKLYN,NY STORE JUNE 2010. I DESPERATELY NEEDED TO USE THE BATHROOM AND THOUGHT THIS LOCATION WAS CONVENIENT SINCE IT WAS LOCATED NEAR THE SUBWAY. WHEN I OPENED THE DOOR TO THE BATHROOM ..IT APPEARED THAT NO ONE HAD CLEANED THE BATHROOMS IN SOME TIME. I WAS UNABLE TO USE THE FACILITIES AS IT WAS A HORRIBLE MESS..FECES ON THE TOILET AND A FLOOD CONDITION ON THE FLOOR. I QUICKLY INFORMED THE MANAGER THAT THE BATHROOM NEEDED TO BE CLEANED. HIS RESPONSE WAS .."WHY?"..AND WAS CLEARLY UNCONCERNED AND HELPED THE NEXT CUSTOMER...I AM HOPING THE BOARD OF HEALTH COMES IN TO OBSERVE THE CONDITION OF THIS FACILITY AT 86TH STREET BROOKLYN NY BECASE THIS BATHROOM IS WHER THE EMPLOYEES WASH THEIR HANDS AND TOUCH THE CUTOMERS FOOD!!

JUNE 2010 UNSANITARY BATHROOMS!!

6/8/10

Karen M. Abell

6/8/10

I am a old school Dunkin Donut coffee girl. I get a cup every moring and grind my own coffee bean for home coffee. About a year ago, the Hess Station near my house has begun offering Ducan Donut coffee (no donuts). So each week I buy gas and every day I buy coffee and other "stuff" from the store. Recently, the Hess Station # 09314 begun using index cards and punching them for the free coffee promotion (instead of the actual Dunkin Donut punch cards). I had no problem with this, except now when I travel, I don't get to use the punch card. I can only use it in that one Hess Station. Today, I asked for a Dunkin Donut punch card and was refused. The girl at the desk said her manager did not allow them to be given out and they had to use the index cards. Really? I am held hostage to this Hess Gas Station to get my coffee? Don't you provide these punch cards for customers to CARRY with them to enable us to take full advantage of the coffee promotion? Dunkin may want to get in touch with this store before you loose more customers. I will not frequent that Hess Station #09314 again.

Karen M. Abell

6/8/10

Karen M. Abell

6/8/10

Burton Mills

6/8/10

I walked out of a location in Elmsford, NY today (6/8/2010) and I noticed that the bag that contained my breakfast sandwich said "Please Recycle this Bag" which I found quite comical since in my other hand I was holding a large STYROFOAM cup!!!! Why is Dunkin' Donuts the only business on the planet still using styrofoam?!??! I like the coffee but that is just ridiculous. Not only are you contradicting yourself you are also losing a huge percentage of market share to other coffee businesses that are much more eco-friendly. Get with the progam.

WHY DOES IT SAY "PLEASE RECYCLE" ON THE BAG AND YOU STILL HAVE STYROFOAM CUPS?!?!?!?!

B. Chilcote

6/8/10

The location in Chambersburg, PA leaves a lot to be desired. In addition to this comment, I will be CALLING corporate to make my complaint. First, I believe that everyone has a right to work and/or own a business in this country, but let me tell you that CHEATERS are NOT welcomed!! I called this morning to order 2 dozen cinnamon twists. I wanted to pick them up this afternoon, after work. When I called, I could not even understand what the person who answered the phone said. I asked if I had the right number, and she said yes... I then stated that I wanted to place an order, and told her what I wanted. She asked me to wait a minute; then, a man got on the phone and asked me if he could help me. I repeated my order. He repeated what I asked for and got my name and phone number. Now, please understand: I asked for 2 dozen cinnamon twists. Are these not donuts?? I've always considered them to be donuts. Evidently, all of these past 50 years I've been wrong. When I got there to pick up my "donuts", the woman set the boxes on the counter and began to ring me up. I looked at the cash register display and saw the total was $32.XX. I flipped out!! What, I asked, was the cost of one dozen donuts?? Well, the man said, you didn't order donuts. I asked to have a box opened, and to my surprise, there were no donuts, but some sort of small loaf looking long "pastries" for lack of a better word. I just looked at these people in total shock. I looked at the array of donuts behind them, identified the "donut" I wanted (they call this a bow tie), and asked how much those were. I was told that only "donuts" are sold by the dozen; pastries are sold each, and the ones I wanted were $1.32 or something like that EACH. HOLY COW!!! That is basically just robbery. I told the people that I did not want whatever they had in those boxes, that I was not paying for them, and started to walk out. The woman tried to get me back and said "but we put extra in there for you!" Good grief!! What part of NO didn't she understand?? I am very disappointed in many aspects of my experience at this Dunkin Donuts! I will not ever go back, and I will advise people to not bother going there, either.

S. Bijan

6/11/10

I work for the Commonwealth of Mass and there is a dunkin donuts in my building which is convient. The service is usually excellent and the people are always nice, until this afternoon. I ordered a large ice coffee with a little ice like I order at other dunkin donuts and never have a problem. Well I was told by the gentleman waiting on me that he is charging me double because I did not get alot of ice. I don't understand I do not like a lot of ice for two reasons one the ice ice cold hurts my teeth and I do not drink the coffee right away. But my reasoning is what does that matter. If some wants extra extra cream do you charge the person double. He than rang in a large ice coffee than added another $1.00 to that because I'm getting more coffee and less ice. I did not understand this way of thinking and said I do not want the coffee any longer. He took the coffee back and poured it back into the ice coffee dispenser ice and all. I believe this is against the law since he already poured it and added ice to it. This is a health code violation and a discrimination against a customer that does not like alot of ice in the coffee. I will be contacting the health department of both the city and state since you cannot pour the coffee back in. And just because someone like more or less of something you have no right to charge that person more than what the posted price is, I will be contacting the Consumer Affairs office of the Attorney General.

cnnie roup	6/16/10
I visit dunkin on hwy. 78, N. Charleston, S.C. every day during the week. There is a list published on the internet of all the places that offer military discounts and Dunkin i on this list. The manager now says that noone gets any discount and I cant find any place to get coupons. Can you help? Connie Roup, P. O. Box 815, Ladson, S. C. 29456. e-mail ccrbr99@aol.com

J>P

6/13/10

I have visited the store on Lincoln Highway East,in Lancaster, PA....for morning coffee, I could not believe that store.... I was waited on by a male named Nick, he was very rude sneezed in the donuts and wiped his nose with his bare hand it was Gross... it seemed like he was having a bad day... very unprofessional and rude and his customer service was terrible..... The store has really gone down hill! I will not go there anymore... Management seems less to be desired also!

Sue McLaughlin

6/15/10

I've been living in Newport, Maine for well over 10 years, and previously have always counted on Dunkin Donuts for its consistency of excellent coffee. I don't know what's going on at the local DD, but the coffee has never been good--it's almost as if they use the grinds twice! We don't go there anymore because the coffee is so weak, and way too expensive for how weak it is. Someone might want to check into the practices of that particular DD.

A MASCOLO on behalf of JOHN VALASTRO

6/15/10

I am writing on behalf of a friend of mine JOHN Valastro who frequents the Dunkin Donuts store on Lake Worth Road (betwen Jog Rd and Sherwood Forrest) in Greenacres/Lake Worth Florida. The manager of the store who I believe has been there for 10 years goes by the nick-name of Roger but his name is KARAN PANDEY. This store is owned by a gentleman named JAY MARCEL. My friend John worked at this DD location for several years and had to quit because of the torment, harassment and insults he endured while working there by KARAN PANDAY. Mr. Valastro has a slight speech impedment and is very shy and quiet and a good worker and a very nice person. While working there he made many friends with his co-workers and customers so he has been going there twice daily for breakfast and lunch and visits with his friends there. MR PANDAY has called Mr. VALASTRO, "Gay", "Queer", "Fat", "Stupid" and "Retard", and also makes many references ro Mr. VALASTRO's speech issue. Many of the customers have told him to stop the harassment but it continues daily - now my friend is afraid to go there because of the torment he receives each time he walks in the store. This man is out of his mind. He has sent people to where Mr. Valastro lives to drive by, knock on his door and harass him even when he is NOT at the Dunkin Store. He is forced to go to other Dunkin establishments for his coffee and meals and this is unfair. He apparently treats his current workers with violent rages in front of customers. Something must be done to stop this person. I work for an attorney in New York and am sending Mr. VALASTRO to a Palm Beach County attorney to write a Cease and Desist letter to DUNKIN DONUTS and MR. KARAN PANDAY to stop the toment, harassment and defamation of charachter of Mr. Valastro. If this does not work, we are considering a civil lawsuit against all involved. Please pass this on to the owner of this store JAY MARCEL who owns another DD on Boynton Beach Blvd. in Boynton Beach Florida. DON'T GO TO THIS STORE - THERE IS A PREJUDICED MANAGER WORKING THERE WHO IS CLEARLY NOT CARING ABOUT HIS CUSTOMERS, OR HIS EMPLOYEES. I can be contacted at am@walsh-amicucci.com to discuss further.

Steffanie

6/14/10

I was a regular customer of Dunkin Donuts 40 jeffrey drive, in Newark, DE. Few days ago when I went to the store I had ridiculous experience. The girl who took my order was very nice and polite and I had seen her trying to speed up the process, but the girls who were helping her were dragging each order and taking lot of time. Becoz of that reason it took like long time for me to reach at the counter to give my order too. Then I had to tell again that my coffee needed some changes even after repeating it three times, so one of the girls came to help me out but the guy in blue shirt whose name i did not know becoz he was not wearing his cap or name tag, who i think was manager, started yelling at her in rude way so I had to interrupt and tell him that it is okay. It was very unpleasant scenario coz that girl was yelling and arguing back and forth too and then when I got my sandwich, it was not what i had ordered, so I told the guy who was making sandwich that my order was something else and suddenly he too got cranky. Then he started yelling and talking to this guy in blue shirt in his language. I could say from his gestures that he was very upset that he had to again make the sandwich and then they were talking in their language and making fun or maybe abusing people who took the order. while i was waiting for my another sandwich i overheard employees saying that the guy in blue shirt was cranky coz he was "tight" either from drinking or maybe taking drugs and that it is same scenario every morning. Overall, it was very unpleasant atmosphere for me to start my day with.

marvin costco	6/20/10
i am a regular customer at dunkin donuts at diversey and kimball and milwaukee in chicago,il and i was very upset to find out that i had been cussed out by the person in charge SHARON! she had slide the cup of coffee at me and it spilled on me after i had to asked her 2 times to please put more cream in my coffee....i know i will never go to this dunkin again after 5 YEARS of going there....

Karen Scheldt

6/23/10

We have a vacation home in Ocean City, MD and my husband goes out in the morning to bring back at least 2 coffees. The one day he went to the 123rd Street location, which is the one we frequent for almost 26 years now, and the coffee was extremely weak. None of us drank it; we chalked it up to a screw up.
We now have a new Dunkin Donuts at 54th Street, midtown Ocean City, which is within walking distance. My family came down for a few days and my husband did what he always does and went to the new store and got all of us coffee. Guess what, that was the same strength/weakness as the northern location.
Here is my theory: The owners or franchisees may be the same because the coinsidence of both stores serving 'hot water' coffee is uncanny. Most consumers probably did what we did and threw it away. But here is the truth, we will never go back into those stores again. It is a rip off and the owners are obviously aware of this. They know how much coffee is needed to make a pot of coffee. By the way, I buy 2 bags of your coffee ever time I go to BJ's (total $34). I will continue to do so. But, as far as the people you award the franchises to, I will consider which ones I make a purchase in. You can certainly look up the oweners and figure out what I am NOT writng. WE WILL NOT BE RIPPED OFF AGAIN IN OCEAN CITY, MD! Royal Farms make the best coffee ever, they are in O.C. and also located to and from O.C. on Route 50 and Route 113. Enjoy!

jfrancis51@cfl.rr.com

6/24/10

to whom it may concern:
I have been going to dunkin donuts for many many years with my husband and we have always enjoyed your very good cup of coffee, and your muffins. In November of last year my husband passed away and at the end of november my kids gave me a gift certificate to of course dunkin donuts for $50, which they knew i would enjoy and keep up his our pattern, which i have been still doing by going to the same place in palm bay florida. well about May 30 i moved from my big house to a small apartment, and i was so lucky that i have a dunkin donuts right up the street and i keep on putting $50 on my card, if you need any proof just let me know. When i started going, it was really good and my muffin was so nice and soft , i would go between 6:30 and 7 a.m. and it was great, but for the last 4 days my muffins have been terrible, they have been hard on top and dry throughout, when i go through the drive thru i tell them that i want a fresh muffin, and i was told that they make them early in the morning and that what happens to them when i get there at that time, i told him he was dead wrong, because since may 30, i never had a problem, well he was new and maybe he was trying to protect himself, but the othere women heard me and didn't say a word, i might as well just give up, i really enjoyed your place while it lasted, and i'm glad that i didn't put anymore money on my card, i only have about around $7 and change, sometimes they give you your receipt with your balance and sometimes they don't. I will give it to someone else I know that needs it more than i do. thank you jf

Pamela Ruggles

6/24/10

Recently I applied for a job in local DD store, I wanted a managerial position as i have experience and college.I attached a resume but not a cover letter. A few days later I returned with the cover letter,to my surprise about 30 Spanish speaking candidates were being interviewed. I left my cover letter with Ms. Mia Barana but she never called me in for an interview. The location is at Pine Island on State Rd.84 As I have Great Credentials
[Recently I just worked for the U.S.Census} you can be expecting to hear from my lawyer .
You will be sued for discrimination. I never thought I would experience discrimination and bias against a perfectly good English speaking job candidate. Shame on your company.
Ms. Pamela Ruggles
Ft. Lauderdale Fl.33314

Marge Kelley

6/27/10

My daughter left her wallet in restroom in DD RESTROOM IN aSHLAND n.h.,WE ARRIVED HOME AN HOUR LATER THE ashland N.h. police contacted her someone found it! it was returned with everything in it ,she returned the next morning and tried to give the girl at DD FOR BEING SO HONEST,SHE SAID THEY WERE NOT ALLOWED TO TAKE MONEY,i THINK SHE SHOULD BE REWARDED FOR BEING SO HONEST,PLUS THE GENTLEMAN WHO TURNED IT IN,THE POLICE GAVE MY DAUGHTER HIS NUMBER TO CALL HIM,HE WOULD NOT GIVE HIS NAME AND NOT TAKE A REWARD,GIVE TO A CHARITY OF YOUR CHOICE WAS HIS COMMENT,tHERE IS MUCH TO BE SAID IN THIS ECONOMY BEING SO BAD THAT THIS WAS RETURNED IN FULL SHE HAD A GREAT DEAL OF MENEY PLUS ALL HER CREDIT AND LICENSE.tHERE ARE STILL A LOT OF HONEST PEOPLE AND i REALLY THINK THEY SHOULD BE PRAISED!hOPEFULLY THE RIGHT PEOPLE WILL SEE THIS LETTER.tHANK YOU ,AND DD IS OUR FAVORITE PLACE!

THOM NONCATHOLIC

7/3/10

I VISITED DD'S IN PYMOUTH, MA. ABOUT A WEEK AGO @ 5:30 AM AND GOT MY COFFEE AND BREAKFAST SANDWICH AND WAS ABOUT TO BE SEATED, WHEN I HEARD HOLLY ROSEY MOTHER OF GOD I WAS SO HAUNTED I HAD TO LEAVE AND EAT IN MY CAR.

I WENT TO ANOTHER DD'S IN PLYMOUTH, MA. 07/03/10 AND WAS ABOUT TO ORDER COFFEE, SANDWICH AND DOZEN DONUTS AND HEARD THIS CATHOLIC CRAP AGAIN SO I JUST DID NOT ORDER ANTHING.
STOP PROSELYTIZING!!! THIS COMPANY WAS FOUNDED BY A JEW. REMEMBER BILL ROSENBERG.

I AM NON RELIGIOUS AND I DONT CARE IF ANYONE ELSE WANTS TO BE. BUT, I DONT WANT TO BE FORCE FEED YOUR RELIGIOUS CRAP.

DO I HAVE TO FIND ANOTHER COFFEE SHOP SO I CAN ENJOY MYSELF AND HAVE PEACE IN THE MORNING ?

Deborah

7/3/10

I ordered an ice cream cake for my son who graduated from college last week. Ever since he was a small boy he loves Baskin Robbins' Ice cream cake with strawberry ice cream. His college tenure was very difficult due to financial issues, illness and other personal struggles, extending his tenure to six years. There are no Baskin Robbins in Kalamazoo, MI so he was only able to enjoy the cake once in the psst six years. The first thing he asked for was an ice cream cake. I placed my order on Thursday, 6/29/10 for pick up on 7/3/10 at 2pm. I paid for the cake in full. My phone number was listed on the order blank. Upon my arrival at approximatelly 3:30pm, I notified the gentleman that I was there to pick up cake for Deborah. He walked to the back and took several minutes to return. He told me that my cake had been made, but the power went out and all the cakes had to be thrown out. He wasn't clear about when and where the power went out. Was it at the place where the cakes are made or was it at that location. I live around the corner and was at that location yesterday and the power was on. He walked me over to the cooler and told me to pick out a cake. I told him that this was special occasion and I wanted the cake that I ordered, with a graduation cap on it with strawberry ice cream. All he had was a small girly looking cake. I would have asked for a refund, but it's the day before the holiday and I doubted very seriously that I could find a more masculine cake.

I have visited this location quite regularly for the past 2 years. Sometimes I visit twice daily. I have been a loyal customer. Every since the original manager, Al left the service and the appearance of this location has declined trmendously. They have lost a loyal customer.

Deborah 313 820-2328

Patrica L. Davis

7/4/10

My family visited the Dunkin Donuts located at 5 E Crescent Blvd, Collingswood, NJ on July 4, 2010. This franchize is owed and operated by Indians (from India). My husband went in to order doughnuts and was told that he had to pay first and then a white male came in and placed a order and was not told that he had to pay first; he was given his order first and then paid. My husband had stayed and watched this and came out to our vehicle to complain. He also asked another African American, and this individual stated that they always do this. This is definitely discrimination and I went in and told them that I was going to report them. I hope you take care of this matter or I will take this further.

pottential customer

7/5/10

Hi

I drive to the beach parking lot everyday. this morning the gate happened to be closed,due to constuction,forcing every person who also drives to this parking lot,to therefore park in a nearby restaraunt lot which is very close to the Dunkin Donuts in Nahant,Ma, right at the begginning of the nahant Causeway. to continue my story,I was walking around this parking lot for my exercise routine,and, I was finally finished,so I always do a little bit of stretching to keep limber,and,that was fine.
All of a sudden,as I was stretching, this man came out of the Dunkin Donuts place,and, asked me what I was doing. Before I could answer him,he remarked "get your fat ass away from the view from the window across of my Dunkin Donuts,you are offending my customers!!! You very rude!!!

I was in shock that this man would say such a vulger thing to me instead of asking me to please strech somewhere else. I then asked him why did you have to be so rude!!! I would have gladly moved away to another spot to do my stretching. He then replied how "I" was the rude one!!!

I really think that this was uncalled for,and, I was highly insulted!!!

Could you please take care of this matter,because, that is not the way to treat people, especially,him being a manager or something else. He did carry a small briefcase when I saw him about an hour before i was done with my walk,enterin Dunkin Donuts IN Nahant.

ANNOYMAS

7/6/10

I am a employee that works at d.d. im complaining about the manger and the owner of this franchise,he screams at us for he's problem,it was 3 orders in the drive through to be made he was in the back of the store we were handling every thing right but when he came up there he looked at the screen an started to make drinks he messed up on an order and he just started screaming in front of customers about how we messed up,so he grabbed an employee by the neck and shook them an told that person just get it right next time(to let cooperate know this is not the first time this has happened he did it to to more women)and the man that did that is part of the franchise,the manger saw what happened and she said it was OK,later on he came back an said sorry because he relized he was in the wrong an he made the wrong order,so if there not going to do anything corporate needs to.they have employees working more than 8 or 9 hrs. with no break,money has gotten stolen,flies are in the building on the food.i work their and i even say their nasty i strongly agree that corporate needs to check out the two stores without them knowing because some kind of way they know when corporate is coming an they try to clean up before they get there.they can get sued BIG time for this.the stores are (nashville tn. harding place/#346212)(nashville t.n.briley park way/#n/a).

Another Anonymous Employee

7/8/10

I am a single mother of a 5 1/2 y/o special needs child attending summer session for 6 weeks. I gave the owner and manager several months notice that I would have to get
out at 12Noon to meet his bus after school. Now that it's here, I was told I couldn't leave at 10 minutes of 12 because I would be leaving them high and dry as the store was busy and several coolers had broken down that morning. When I reminded them I had given them lots of notice the manager told to "do whatever the f--k you want to do." I have no one else who can pick him up at that time. I called another staff person to come in 10 minutes early but felt I didn't deserve to be treated that way. It would do nothing to c/o about her to the owner as he suppports her no matter what she does. I have worked for them for several years and done extra shifts when asked, stayed to cover if somebody didn't show etc. I feel I have been a good employee and get little or no support from management.

Adrian Walsh

7/8/10

On Wednesday 6/30/10 me and my wife and my two children shopped at your Dunkin Donut,store location Erie and Torresdale Ave. Phila. Pa.. We bought 2 lg coffee's and 2 ice lattes, when I took a drink of the coffee it was filled with urine, the two young men, one hispanic the other african amer., in thier 20's were laughing, I told the men to take a drink of the coffee they just made me, they kept laughing and ademenly refused,I told them it was a cup of urine and I had sallowed a big gulp, I was so sick to my stomach and head, my wife was horrified and the children were so frightened because I was sooo angry. I told them to take a drink of the cup of urine or they would have no heads on their shoulders they continued to laugh and they challenged me. My wife Gina, forced me out of the store, she was frightened for all, especially the children...I was coaxed by Gina to just get our money back, I returned into the store and was determined to get my money back, and I threw the cups of coffee back on to them...once the other customers in the store got involed. We drank 20 cups of coffee a week at D.D. now I can't even drink a cup of coffee without gaging and either can my wife. I was going to the police but was sidetracked because my nephew was in a serious car accident on the turnpike and in critical condition, I was supporting my aunt and caring for her children until Jim got out of I.C.U... Bottom line I will tell everyone I know and new people we met of the employees that work at Dunkin Donuts. I am still going to hire an attorney. If anyone wants to join me in a class act suit my Names is Adrian Bayne Walsh, agewalsh71@yahoo.com You have lost a loyal customer on a mission.

Tiffany

7/8/10

Hello,
It's to my understanding that you have illegal immigrants working at your RT. 28 location, in Centerville, Ma ( these employees have no working papers, no Visa, and a phony Social Security Card, one of the employees name is Regina Aguair),you see signs posted at different Dunkin Douuts, saying that Dunkin Dounts, does not hire illegals.
(but you do), if you look into this matter closely you will see.
don't you relize that there are plenty of people who are out there looking for jobs, and it is illegal to hire illegal immigrants.
Thankm You

Karen from New Jersey

7/9/10

I go to the Dunkin Donuts on Main St in Woodbridge, NJ. I was soooo happy when you did the 99 cents iced tea campain. I would stop more often for my morning large iced tea and get either a bagel or muffin to go with it. This morning I stopped an now I paid $2.49 for the same iced tea. Well just so you know I will now go back to my local McDonald's in the morning where I can get sweet tea for $1. They give you the cup and I mix the sweet tea with unsweetened and get a large for a buck. I can get food there too. So unless DD goes back to the 99 cents deal, I will not be stopping. I will be giving my moring business to McD's. Their coffee is cheaper also.

pjstan

7/13/10

I went to the Dunk Donuts on Broadway in Arlington Mass this morning 7/13/2010 asked the girl at the counter if they had Bran muffins she said yes I ordered bran muffin and coffee
I opened teh bag and what did I have a blueberry Muffin I took it back to her and she said we don't have any I asked her why did you say yes for she said that she could not hear that good then why not ask to repeat what I said Once agian here is a problem with the language barrier all they hire is non speaking English why
How come DD does not make bran muffins on a regular basis the manager came over to me agian not speaking very well he ais thay only make them 2 times a week
What happens to people that cannot eat anything but bran what happens to people that are allergic to blueberry or nuts corn

I am having to many bad expereinces with DD now a days they have to remember people that are health concious also and have allergies
Dunkin Donuts has become the worst palce to go if it wasen't for their coffee they would not survive

Disgruntled Customer

7/16/10

Last week, 07/12/10, I went to the Dunkin Donuts on Wade Green in Acworth, GA. I go to that location very frequently. I always order a Medium Caramel Iced Latte with whip cream. The price is $3.18 plus tax coming to a total of $3.38. Last week when I went there and ordered my same latte, the cashier/clerk charged me $3.90. I told her that I always paid $3.38 before. She said there was a $.50 charge for the whip cream.

I have been overcharged in the past also. Two years ago, I was charged $3.70 by other employees. They seemed to have suddenly disappear and then the other replacements always charged me the correct amount, $3.70. Up until last week, when I was charged $3.90. I believe these employees and the past ones were pocketing the extra charge. They are dishonest and should be dealt with accordingly. I'm going to go back to the Wade Green location one day next week and she what they charge me. If it's not the correct amount, I will contact the manager. In the meantime, as you are the corporate office, I suggest you look into this matter.

pissed off customer

7/21/10

The Dunkin Donuts in Oak Forest and Middlothian IL are horrible about giving you a receipt via drive thru. They clearly have a sign posted that if you don't recieve your receipt, your order is free. Well, sometimes to me it's not worth going back at 6a.m. in the middle of a rush for a $1.99 cofee reimbursement, however, I do call them from my office to inform them of this slight error so this way it won't happen again. Yeah right! I frequently buy from the two locations and it always happens! Before I drive off I ask for my receipt and they have the the nerve to give me an attitude and say I have to come in an get re-rung because they threw it out. What!!! Then I proceed and tell them that the sign clearly says "no receipt, you get your money back". Well, that didn't fly with them either so they told me to take it up with corporate. UM, HELLO??!!! WTF!!!!!! I have been a long-time customer for years and here's the kicker, the managers at both locations know me and my co-workers by name!! I'm tired of the run around and the lack of professionalism (and respect!) so after reviewing these blogs, I boycott Dunkin Donuts and spend my money at Carribu Coffee where both I and my money are appreciated!!!!!

Bob V

7/21/10

Today, July 21, 2010, I stopped by at the Dunkin Donuts on Westwood Avenue, River Vale, NJ to get a cup of coffee. I frequently buy coffee from many Dunkin Donuts chains but this particular one was dirty throughout the store. When I asked the Manager to kindly wipe one of the tables because it was stickly and grimy with food stains so I could sit and enjoy my coffee, he replied he would get to it in a moment but never did. Then I asked one of the female employees to mention it again to the manager about cleaning the table so I could sit there, she did so but the manager reluctantly refused to do so complaining that he had customers he needed to attend to first as I stood and drank my coffee and left with disgust!!!

Ron Catalano

7/17/10

going to my local DD for the past 5 years and can not get a cup of coffee that tastes the same 2 days in a row; I've been going to DD since the early 60s they have weakened the coffee in this losation in Sunrise Fl. so much that it tastes like sugar water; The people that work there must be shipped in from somewhere else. some of them cant even Speak English; I am very disapointed in the quality of this location; please do something or I will spend my $40 dollars weekly somewhere else; Thank you
11170 w. Oakland Pk Blvd; Sunrise Fl. 33323

Brenda Hebert

7/18/10

Claremont NH dunkin donuts needs to train their employees on how to service customers with respect. I refuse to visit that location again until they do. I ordered an ice coffee and when the employee handed me a hot coffee, I explained that my order was incorrect and told him I wanted an ice coffee. His reply was "Thats not what you ordered" then proceeded to pour the hot coffee into a cup with ice. He then handed it to me with the words "there ya go, thats what you got". My reply was "Oh My God". I am a paying customer and do not appreciate being treated this way. I wrote the Claremont NH manager a letter but they never acknowledged it. I have switched and I am now getting my ice coffees at McDonalds, not because they have better coffee, but because the service is better.

Brenda Hebert

upset customer

7/18/10

my wifeworked at the dunkindonuts on washington st in clarmont new hampshire this morning she awoke very sick however she wouldnotcallinand insisted that she go to work dispite her condition eventualy i ended up driving her to work telling her that i wouldhave the manager on duty look at her and tell her she was not fit to be working today. to my suprise when i adressed the manager she spoke back to me in a rude tone saying "she has called in for the last four weeks" wile i know for a fact that she has not because i myself have bought coffee from her on several occations.while talking to the manager on duty she also stated that if she does not come into work today she will be fired with that said i left the building and told my wife she was done working there she will be going to the hospital today i WILL NOT ever recomend anyone to this spacific dunkin donuts and i will advise highly to people whom i know not toapply for this spacific store

UNSATISFIED	7/19/10
The Dunkin Donuts in LEONIA, NJ simply is rude and obnoxious. The girl at the register, Bea, is rude and very disrespectful to Koreans. I will take this to corporate because of the racism involved.

Jake F. McCauley

7/22/10

JAKE FRANK MCCAULEY 7/22/10
2801 Dorsey Place
Melbourne, Florida
Zip code 32901
Phone Number 321-725-5015
Email mccauleyjake@yahoo.com

Today as my wife and myself were riding around Melbourne, I suggested we go over to Dunkin donuts and get a bagel as I noticed on my previous visit, Dunkin donuts in addition to donuts they sold bagels.
We arrived at Dunkin donuts store #301889 at 1500 S. Harbor City Blvd., Melbourne, Fl. 32901 about 10:45 in the morning.
I ordered a small cup of coffee and an onion bagel with cream cheese. The young lady that ask me what I wanted asked me four times in a row Quote, �you want a onion bagel with cream cheese� I said yes, and the fourth time I said, Quote, � yes, a coffee, and a onion bagel with cream cheese. The Young lady was there in body but her mind was some where else. I excused that situation since I have been there to, but since my job was docking merchant ships, I tried to limit where my mind was on the job site. While the lady in the back was getting my onion bagel with cream cheese, my wife entered the donut shop after my wife had finished her cigarette. I asked the young lady to add what ever my wife wanted to the bill before she rang up the sale. She did as I asked.
We got our order and went to one of the tables to eat. My order was in a bag. I opened the bag and removed the bagel that was cut in half but stuck together. I pulled the bagel apart and found no cream cheese on one half of the bagel and the other half only had very little cream cheese on only half of the bagel. I ask my wife can you believe this, she laugh and took the bagel back to the counter and asked the waitress to put cream cheese on both pieces of the bagel. The young lady carried the bagel to the back.
A short time passed and a black lady brought the bagel back out to our table and said, Quote �that's all the cream cheese we put on bagels and if you want more, we will half to charge you extra. The ladies behind the counter started talking and laughing about the situation. I went up to the counter and asked to take to the manager. A young girl came from the back to our table and said the same thing the black lady told us, Quote �that's all the cream cheese we put on bagels and if you want more we will half to charge you extra.
Another customer and his wife came in and sat at the table next to me, The lady saw the bagel and told me I was to polite and the bagel was ridiculous, that I needed to holler a little louder which she started doing towards the waitress. I quickly stepped in and told everyone I would handle the situation, as the manager did not have the experience to even be a waitress.
Note: Until this matter is settled I would suggest you save the video that was taken while my wife and I was in Dunkin Donuts. I have the frozen bagel in my freezer.
This document will be posted and forwarded to the following.
Upon checking the Internet I found 15 pages of complaints against Dunkin Donuts. This informs me that Dunkin Donuts has little concern resolving issues concerning public relations.
There for, as a member of local senior citizen groups I will post this litter to make sure our senior citizens are aware of Dunkin Donuts public relations policy. And will use every opportunity to inform local citizens of the poor customer respect that Dunkin displays towards its customers.

Thank You,
Jake F. McCauley
Retired Shipmaster

Copies will be sent to

Dunlin Donuts Corporate Office
130 Royall Street
Canton, MA
Zip-02021
(781)-737-3000

Greater Palm Bay Senior Center1275
Culver Drive, NE
Palm Bay, Fl.
zip- 32907-1178

Senior Resource Association Inc.
694 14th St.
Vero Bch.
Phone 722-569-0760

South Brevard Senior Assoc Inc.
1300 Airport Blvd.
Melbourne, Fl.
Phone 321- 7242233

Mr. S. Santiago

7/23/10

I went to the Dunkin Donuts located at: 21911 Hillside Avenue, Jamaica, NY, when asked if I can use the bathroom the employees there had an attitude and just said that the bathroom was out of order. I did mention to them that I am disabled and have diabetes. I was refused access to the bathroom. There was no visible sign that stated it was out of order.

As advised by my Independent Consultant, I and anyone with a disability cannot by New York State law, be denied access to the facilities. I have also advised my attorney on this matter and do have a print out of the State law, provided by my consultant.

I wish that these locations had more access to the public, in regards to restrooms. Some places do not even have a restroom.

I am aware that this is a public forum but I will be contacting your office directly as this situation needs to be answered by someone knowledgeable with this issue.

Best Regards;

Mr. S. Santiago (Valuable Customer)
173 West Valley Stream Blvd
Valley Stream, NY 11580
PH. 516-825-4311
E-mail: scientic@optonline.net

Maggie

7/29/10

I have tried to contact Dunkin Donuts Quality Assurance several times in the past few months via phone and email only to be told I would receive a reply shortly and never did.
I complained that several times in different stores they had new lids that did not fit properly and I ended up wearing the coffee on my clothes and car. I also had to pay over $100 to get my dash/gears fixed since the coffee spilled into it.
I spoke to a Louise Conory at one point, a supervisor who pushed me off to someone else. Then spoke to a Kathy Murphy who promised a call back and nothing! I sent an email to the Corporate office and received a reply "we will give a response shortly". That was May. I want reimbursement for my car. This customer service is a disgrace. I don't go to the store anymore.

Hal Hance

8/4/10

Since its opening, your store on upper Braodway, between 101st and 102nd street, New York, New York has been a complete disaster. Don't you people employ managers?
First,I have lost track the number of times that your store has been "out" of items. Sometimes, this store has been "out" of almost every thing! Secondly, your service staff, rotating with startling regularity, acts and appears that they are on death row, awaiting their sentence yet still managing to show a level of incompetence. Example, one evening I walked in at 7:30pm and found the only employee was behind the counter, one the floor, sleeping. Thirdly, there have been several incidences of over charging and filling the most simple orders wrong. If I had more time, I could continue, howevever, this should be enough for you to investigate the management and staffing of this store. Unfortunately, I and my neighbors here on the Upper West Side have given up on this franchise, deeming it as a joke. Our anticipation of having a Dunkin Donuts in our neighborhood has been replaced with total disappointment. We urge you to fix these problems, starting with management. Until then, the loss of customers is your responsibility and failure.
Sincerely,
Hal Hance
New York City

Concern customer

8/7/10

Mr. Concern,

My two freinds and I went to DD on American Legion Highway in Roslindale Massachestts on Friday, August 6, 2010 at 12:00pm.
We purchased three coffees and three cheese bagle twist. Afterwards, we sat down at the table to eat and drink our coffee. While we were at the table, we observed the employees going into the bathroom. After they came from the bathroom, We also noticed that the employees did not wash their hands at the small sink that is provided for hand washing behind the counter. They immediately started serving customers. None of the employees were wearing gloves.
This is unhealthy and unsantitary, which can cause sickness and diseases.

I would like to make a suggestion that a represenative from DD come and sit down and observe the unhealthy actions of the employees while serving customers.

If this matter is not investigated there could be serious consequences that would be dealt with by Health inspectional Services by the City of Boston.

Your immediate attention concerning this matter will be greatly appreciated.

Sincerely,
Mr. Concern
Boston, MA

Patricia ( Pat ) Hollis

8/18/10

I would like to say that while my husband was getting operated on i went to a dunkin donuts in Albany N.Y. on new scotland ave. It was a cluster ---- I had ordered a sausage and egg on a crocsont roll but instead i got a bagle and cream cheese. I told the girl behind the counter about the mistake and was basically acquesed of lying to her, i said no i had ordered a sausage and egg but still i was told that i was wrong, my nephew who was with me had ordered a sasuage and biscuit sandwich but he got it with cheese,which he is allergic to, he also told the girl behind the counter but to no avail we were all wrong.... I strongly urge your company to investigate this matter before you lose all your customers, which you will sooner or later. Yours Truly,

Pat

8/21/10

I was going to tell you my tale of woe with DD but after reading the above comments, I don't believe that DD Corporate really cares or there wouldn't be as many complaints as there are. So the best thing I can do for my self is to boycott DD and tell all my friends and family and even people on the street to boycott them also until they get their act together. For every ten people you tell, at least that many will tell ten more and so on. In this economy, it will catch up and maybe then Corporate will begin to listen to their customers. So Boycott and then lets see what happens.

Alyson Bross	8/22/10
I would be the happiest person if you can bring back Dunkin Donuts Shop, between Oceanside and Poway Please at least one. I love the donuts. Maybe put the donuts on the selves of Ralphs store in Carmel Valley. Thank You

8/26/10

Went to the Dunkin Donuts at 1197 Amboy Avenue in Edison, NJ (store# 339427) on 8/23/10 around 9:30am with my wife and made a purchase. The place was in utter chaos as the attendees behind the counter were taking care of 4 or 5 people at a time instead of concentrating on taking care of individuals as they came in. Checked my bank statement on 8/26/10 and found that my debit card had been double charged for $12.80 on 8/23/10 and then again on 8/25/10. This is not the first time that this has happened at this location and I don't know if I will be doing business with Dunkin Donuts again. I spend quite a lot of money regularly at Dunkin Donuts not only for myself but for my corporate functions and cannot continue to support an organization that cannot hire competent people to run their business. I am very busy and don't have the time to go to my bank to straighten out incompetent errors that are made by incompetent employees on a regular basis.

Julia

8/27/10

Last night 8/26/10 my friends and I met up outside of Dunkin Donuts on 45th street(LA Guardia shopping center)in Astoria,NY like we do every night.
I ordered my usual iced coffee but went back in to get my Fiance and friend hot coffee but was told there was no more hot coffee.It was 1/2 hour before closing and there is no excuse why they could not make a fresh cup.Since when doesn't Dunkin donuts have hot coffee??? Tehy didn't have hot coffee yet served one of my friends a really crappy Dunkaccinno. Does that make sense? The workers actually know all of us by name and how we all take our coffee because we are there all the time and have become friendly with all of them. Then this morning I went in and ordered $15.00 worth of breakfast and when I explained to the girl behind the register that she had given me the wrong size iced coffee instead of just changing the size she argued with me and gave me an attitude. So I snapped back at her...How hard is it to pour the coffee into a different size cup??? So she did so but with an attitude!
There are 8 of us who drink your coffee everyday more than once a day and would like to continue to do so. But...we will not go spend our money in your Frachise if we are going to get treated poorly after the amount of money we spend there a week.
On average we spend about $300 a week between all of us in coffee. Which means we should definately get treated with respect and not get an arguement or a dirty look when we place a coffee order. I am very displeased with the service we have recieved lately.

CREW MEMBER

8/27/10

I am just a crew member at an Orland Park IL. Dunkin Donuts. After reading this page I have something to say. A bad experience at one Dunkin Donuts does not mean they are all bad. I live two blocks away from a McDonalds and they couldnt get an order right if there life depended on it. So I drive two miles to a different one and am totally statified with th food and service. There are alot of employees like me who go out of there way to make every customers dining experience at are store a pleasant one. I work early mornings and have many regular customers and totally enjoy seeing them every day. I also live by the rule that if I wouldn't eat it myself I wouldn't serve it to a customer. I have been working here for almost 5 years and my customers are the best. Sure every once in a while you will get someone that you can not make them happy no matter what you do. But I try. So if your ever in the Orland area early in the morning stop in and you will be treated as you should be. So don't give up on all Dunkin Donuts by just having a bad experience at one store. Looking forward to seeing you!

Sammy Johnson

8/28/10

Dear Gail,

I love dunkin donuts coffee. I used to be a regular customer at a Dunkin Donuts located at 1909 N. Western Ave, Chicago, IL, 60647, but now I have stopped visiting this location because of rude behavior, stale coffee and bad customer service.

There used to be a guy named "Abhishek", who gave excellent customer service, remembered all the customers orders and served high quality XL coffee, but after he has left the quality has degraded. The other workers at this location serve stale, warm coffee. They are rude and show bad attitude.

- Sammy Johnson

customer

8/31/10

MY PROBLEM WITH DUNKIN DONUTS IS THE EMPOYEE'S ARE RUSHED AND DO NOT TAKE THE TIME TO MAKE YOUR COFFEE THE WAY IT IS REQUESTED. I LIKE MY COFFEE XTRA XTRA LIGHT NO SUGAR AND WHEN I AM LUCKY ENOUGH TO GET MY COFFEE WITH NO SUGAR, IT'S DARK. I AM PAYING 3.00 FOR A COFFEE SO, I WOULD LIKE IT MY WAY. EMPLOYEE'S MAKE YOUR BUSINESS BECAUSE, WHAT GOOD IS DUNKIN DONUTS COFFEE, IF YOU CAN'T DRINK YOUR WAY. DO DUNKIN DONUTS EMPLOYEE'S LIKE THIER COFFEE THIER WAY?! SO, DO WE!!

Mortified parent!

9/4/10

Im writing to express my regards to this supposedly new policy, that employees are told that they are to do anything the Managers ask of them, of it could be grounds for termination. With the economy in such a downslide, these kids are believing this and doing jobs to me, that are not in their description. Any employee working in the sales/service counter area, should be doing just that, greeting customers, selling the product. I understand they all have in door cleaning projects, as i once did as a waitress moons ago. Applaud to the fact they are telling these kids and adult management they need to do "Landscaping detail, including weed picking and scraping old gum from the parking lot." Maybe they should save money on these managers that sit around and do nothing, and hire a Groundskeeper. I've never heard of any businesses having their staff out there cutting the grass, weeding, or gum detail. This is to me unacceptable, and wanted to know if headquarters was aware of this. Let these degrading store owners get out there on their weekends and do the job. Concerned parent of Rhode Island stores. Subject matter Labor dept should be looking into!

Donna Childress

8/31/10

I went into the Dunkin Donuts in Smyrna De and ordered donuts. Midway through getting our donuts the girl stopped and used the same tissue that she was picking up the donuts with to scratch her leg, several times. She then went back to and picked up more donuts with that same tissue. When I told her what she had done and that I no longer wanted any of them, she screamed. The whole appearance of the place was dirty that day. The floors needed swept, there were only 2 people working and she was extremely rude. I called the corporate office, who told me the owner would call me about it and he never did. I am now getting prank calls and it is my hopes that my number was not passed to the same teenager, that I reported. I will never give that store my business again.

Walter Carr

8/31/10

This pertains to the Dun-kin Doughnuts located at: 3011 Plainfield Road; Joliet Illinois. I just got back to my Motel across the street with a dozen doughnuts and I don't even want to eat one. I ordered a dozen doughnuts, and he dropped a French Cruler on the floor and left it there until he thought I was out of sight, and he picked it up and threw it back into the tray, and it fell down again, so he picked it up and threw it again, and it stayed in the tray on the shelf and he went about his business....Believe me. I have second thoughts about eating at Dunkin Doughnuts ever again. Also, word of mouth is the best advertisement..I guess ya know I will be letting People know in my travels across the USA. Disgusting...That Clerk should be fired....I'm sure it's on camera. It's 11:00 PM, so it happened between 10:30 PM an now....Sincerely, Walter Carr. E-Mail: kittycar527@yahoo.com Phone: 602-214-9044

Tracy Akins

9/5/10

My complaint is different.I worked for dunkin donuts in tilton NH the one by the tilton diner.My experience for the last ten months has been horrifying.I was yelled at and pushed around like a dog along with other employees as well.I got sick of it and put in my two weeks motice.My last day was yesterday 09/04/2010.My boss Annette decided to pick a fight with me on my last day,but i refused to allow her to belittle or degrade me in front of anyone again so i decided to stand up to her with some serious words exchanged,she fired me before i could finish my shift that day,and on top of it she got a restraining on me so i couldnt come back and get my check,and so i couldnt see my fellow employees.I feel as if she used me to show off her power to the rest of those who work there.To show them what she will do if anyone should decide to defend their honor or simply stick up for theirselves.This place has lost ALOT of employees because of her and i would have never put in my two weeks if it werent for her.All of her best has quit.People who have been there for ten years or better,and she is still losing people all the time.This place should be thoroughly investigated,and replaced with a more proffesionally behaved store manager who can handle people,and treat employees like their valued and not like their expendable.Please somone do something! Thank you,Sincerely Tracy Akins

Donna

9/5/10

I visited a dunkin donuts baskinrobbins today on 19 Bayshore rd, Bayshore N.Y. While i was waiting I noticed the employees were handling food and not one employee was wearing gloves .I found this so un sanitary and discusting . So I bought an icecream that was packaged in a carton . I was not having them make me anything .I will not be visiting them any time soon ever again . They were handling food and money . discusting

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