130 Royall Street Canton, MA 02021
(781)737-3000
Reviews For Dunkin Donuts Corporate Office
frank  | 5/9/12 |
| my friend just told me that the manager at 1373 lakeview ave in dracut mass is doing things to them that are inappropriate, and unprofessional. she is usually late by an hour or 2. does not listen to employee concerns. raises her voice, swears at them, leaves them nasty notes. there was a list but i don't remember the rest. i thought there was not suppose to be verbal abuse in the workplace? or is this how dunkins runs their stores?? | |
TINA MOORE  | 5/15/12 |
| AS FOR YOUR EMPLOYEES YOU NEED TO PAY A LITTLE THAN 7.25 HR. NITE TIME IS CRAZY WITH ALL THAT NEEDS TO BE DONE. WE TAKE THE JOB BECAUSE WE NEED WORK BUT ITS SAD THAT WHAT YOU MAKE GOES FOR GAS. EVEN 8.00 WOULD BE A GREAT HELP EVERYTHING IS GOING UP AND D D HAS STAYED THE SAME FOR YEARS | |
| Scary | 5/16/12 |
| Today I saw a young man, Name Adam and his friend yelling at his boss who is a manager in Dunkin Donuts in East Falmouth MA. This scared me, The young men wanted to beat the manager up if he did not hand over adam check right away. I over heard the manager talking to another employee, that Adam Sheik took some money from the register and he is on probation right now. I am very scared to go back to Dunkin Donuts in East Falmouth MA. The Manager looked very scared to call the police, I believe the Manager wanted but I also believe the Manager is an illegal immigrant. That is the reason he would not call the Falmouth police. Dunkin Donuts Headquarter you should call the police on Adam and Fire the Manager from East Falmouth Dunkin Donuts because he made every one uncomfortable and I know he is an illegal immigrant who should not be here in America | |
| Ann King | 5/17/12 |
| how does the old town maine DD by the YMCA get by with having only one person on at close?? thought it was corporate rules there was always 2 on at all times?? very very unsafe! | |
| ezekiel rodarte | 5/17/12 |
| didnt recive my full order and gave me the wrong order got home and looked into the bag and my food wasnt there im pissed i live about 30 min away from dunkin donuts | |
| Jane Doenut | 5/18/12 |
| So many complaints and I too could also add a few to your list. either no one is running the store or we find someone with control issues playing sheriff. Ive seen so many managers be so rude when handing coffees out. Dont even say hi, goodbye anything. How do they ever get the darn job in the first place? Did they act real nice and courteous at the interview and get the job? Does anyone ever show up in cognito to spy on their employees? Maybe DD should?I'd love to see the big lazy bums on the top go spying around their different stores dressed like vagabonds and see how nice they are treated. God would do it for them, for free! This is what we get, people handing us coffee who should be in the employment lines. Nasty people who dont remember its the customer who is responsible or their paycheck. How hard is it to get coffee right? How hard is it to give a friggin napkin to those who bought a coffee, a sandwich, or donut and will need it? They stopped giving napkins, and also you get less coffee. They used to fill your cup up and now they hand you a coffee with room to spare. If you add up all of that coffee they are hopping you dont notice missing, yet you paid for it, at the end of the the day we are talking many pots of coffee that they didn't hand out. Add it up at the end of the year and it's $100's of thousands of dollars worldwide. I will say i like DD tons better than Starbucks burnt tasting tar coffee but i myself am getting pretty ticked off at so many companies because of their greed. I'm going to make spring water my new favorite drink and save a couple hundred bucks a month We live in a very corrupt and greedy country. Make companies accountable, or don't give them your money. Save it fin case this country ever gets another Republican president, and this country imploded, you will need it. | |
NO ONE IT SEEM LIKE TO D&D  | 4/23/12 |
| I SEE PEOPLE HIRED AT D&D AT THE MEMORIAL DR. LOCATION I PUT IN LIKE 3 APPS AND I SEE NEW FACES IN THE STORE BUT IM NOT GETTING CALLS OR ANYTHING SO TO ME THATS NOT COOL. I WILL ADDRESS THIS TO CORP. THANK YOU!!!! | |
| ANTONIO URAIH JOHNSON | 4/24/12 |
| GENERAL MANAGER AT STORE 1347, WILLIAMSBURG,VA, RICHMOND ROAD, SETUP A CRIME AGAINST ME WITH THE POLICE, FOR A TRESPASS FOR NO REASON. STORE MANAGER-MEXICO PEOPLE OR VARQUE VECHILE CAR OF STORE MANAGER-XBH 5301 WZE 2700- VECHILE CAE WITNESS FOR THE CRIME HE DID NOT EXPLAIN THE REASON WHY, OR THAT SOME CUSTOMER COMPLAINT AGAINST ME1 I WOULD FILE A LAW SUIT AGAINST THIS COMPANY FOR YOUR STAFF DISCRIMNATION AGAINST ME AT YOUR RESTURANT. USE POLICE AUTHORITY,WITH NO AUTHORITY OVER ME TO DO THIS AS A SPECIAL AGENT/ANTONIO U JOHNSON. CONTACT ME AT 757-645238 ASAP! THREAT ME OUT IN THE PARKLOT, WITH POLICE AND MY DEFILE MY NAME AND CHARATER, IN THE FUTURE, TO FIND EMPLOYMENT. | |
| Marcus | 4/24/12 |
| My girlfriend starr caught the assistant manager and the manager making out at work. She told some of the other employees about it and didn't know what to do caus shes had problems with chris who is the assistant manager at the plattsburgh new york store, by buger king. This caused problem for chris caus she didn't want her husband to find out. He was in the hospital for a long time and after he got home mike and Chris started this at work. She had no one to talk to about the problems that they were having but when Chris herd about it, she told mike about her talking about them and they fired her for some drummed up reason. I herd she left her sick husband and is living with the manager now...? This isn't fair for her to lose her job caus she needed help dealing with her asst maanager. You should have polcies bout this.... | |
| Bre | 4/26/12 |
| I am extremely disappointed in DD at 514 Daniel Webster Highway, Merrimack, NH. My daughter applied for a baker position and went to her interview. Her interview lasted 2 minutes as she was told by the manager that due to the fact she has gauges in her ears, she could not work there and to have a nice day. Gauges have become a part of society for our young people today and her's are less than 1/2 inch. In addition, she has multiple ear piercings. When I questioned the manager, I was told that this was due to their "standard uniform" policy and was not considered discrimination. How is it not discrimination? She was politely turned away after being visually inspected by a DD Manager due to ear piercings! | |
| irritated! | 4/28/12 |
| Store # 348379 in phoenix AZ. Horrible service. Not only did this kid mess up both of my coffee orders he told me that i told him the wrong order. I've ordered the same thing for three years so Im sure i didn't say the wrong thing. also i told him to pay ten dollars cash and put the rest on my card and so he decided to run my card and tell me well it looks like you had enough on your card. THAT WAS SO RUDE! and then he forgot to give my child his cup to get a drink and tried to tell me i didn't order that either even though the order clearly said i did. I can't believe this store! He should be fired! | |
| | 4/28/12 |
| Two days ago, I went to the duncan donuts at 407 or 409 main street danbury ct ordered ice tea and coffee the coffee tasted like it was really old and instead of putting the equal in it they put reg sugar told them could not have that i am diabetic it did not faze them at all knowing they made that mistake they got rude and with the ice tea it was coffee with ice when we had told them about that an employee replyed yea we asked for mangement they new nothing tryed going there again today 04/28/12 we ordered got up too the window said some thing the employee just said i dont hear you ... What kind of service is this so disrectful not understanding what happened ,I use to go there 5 times aday now for get it i,ll go to star bucks where they show respect and care about what you want. If there having a bad day stay home but dont treat people the way they have they need to lock the doors of this duncan donuts or get some adults to work there instead of children that act like they are 2 years of age there is no rateing for this one there no good.. will not go back there | |
| kathy s | 4/14/12 |
| the dunkin donuts on north quincy street in abington mass has not made my cup of coffee the right way in the past 6 tries by several of threr newer younger employees,they have also been quite rood to me i have been going to this particular dunkin donuts for many years.one of the younger employees is an assistant manager and i dont think this is right or that she is capable of the job she is in high school. | |
| Amazed | 4/9/12 |
| It is quite unbelievable that young people today do not take their jobs seriously, nor do they respect their fellow co-workers. I have been going to the Dunkin Donuts in Poughkeepsie on Rt. 9 for years and am amazed at just how rude the employees have become. You can't take a minute to decide what you want because they stare you down and huff, then are rushed off the line as they yell over your head for the next customer! It is not polite to treat customers with an attitude - this is YOUR job, YOU said yes when offered the position, so why make everyone pay for your stupid decision in deciding to work with the public? To top it off, management (and I use the term lightly) shrugs everything off.. REALLY BAD FOR BUSINESS... Management are role models - doesn't say much here. | |
| Barbara | 4/8/12 |
| Today, 8th of April, I ordered 3 dozens of donuts and 2 boxes of box o joe coffee in Dunkin Donuts at 1779 Chapel Street, New Haven, CT using our school's purchase card as it was an official purchase. After the cashier swiped the card, I asked for the receipt. Only then she told me that the register has no paper. So I asked if How I would be able to be a receipt at a later time. She asked for my phone number so the general manager will call me at 12 noon. But there was no call. I went back to the store at 2pm and asked if the general manager is around. The afternoon shift crew told me that the general manager does not come on Sundays. So I asked if he can call the manager just to inform him of a costumer's concerns. He told me that the manager does not answer his phone especially on Sundays. I said really? Even if it's his business calling him? So this crew who is a guy went in a room telling me that he will call the manager. He came back about 3 minutes later telling me "I've told you the manager does not answer his phone." I asked for the manager's number so I can be the one to call him but he said it's private. I then asked for the store number which he willingly gave but continued on saying that my problem is not his problem because it did not happen in his shift. I told him that I am your customer and I needed a solution to a problem that in the very first place was not my fault. He then asked me to leave the store threatening me he will call the police cause I am causing trouble. Since I realized that it's no use dealing with this kind of person whose mindset is so "myopic," I told him I will only leave if he gives me his name. But he does not want to give his name. Then I decided to leave and get back to work cause no way I can stoop way down to his level of thinking and attitude. Therefore, I still need my receipt. How can the corporate office help me with this? Thank you. Barbara | |
| Curious | 3/20/12 |
| Why when you a purhcase a Dunkin Donuts gift card from your local Stop & Shop supermarket and the card doesn't work, the management does not want to return your money or exchange the card for one that works? Stop & Shop said they do not do refunds or exchanges; when you purchase a Dunkin Donuts gift card at Stop & Shop, the money goes directly to Dunkin Donuts and we would lose money if we refunded your money. I asked if they get a cut for every gift card (and they've got a few) sold, and most undoubtedly the answer was yes. How shameful! How greedy! The battle continues. | |
| Betty and Don W. of Newport Maine | 3/17/12 |
| We have been going to the Newport Dunkin Donuts for years, we have seen some uncomfortable behavior from the manager of this site Di. We ahve observed and listened to her belittle and degrade some of her employees in front of customers and other employees.I has made us uncomfortable to stay and enjoy our coffee.There is one young lady imperticular that she seems to single out often and this young girl takes it and she should not be treated in this mannor ever.We and other regular customers have seen and heard how she treats this young lady and it is not professional at all.This young girl has been nothing but sweet and humble to us and other customers all the time she is professional in her attire very respectful and keeps geeting put down by this manager,"that should not be a manager" of a dunkin donuts.If this young girl was our grandaughter we would pull her out of that enviroment asap.If you want a good team you must provide a happy work enviroment that your employees like to work in.We will no longer be going to this dunkin donuts we are moving our whole group to the WalMart dunkin donuts location for our coffee.This manager is in need of learning how not to be verbally abusive to her employees.You can not keep putting down the people who work for you and have an attiture that if you don't like it leave I am the boss yes thats right the boss of a hell work enviroment.Betty and Don of Newport Maine | |
| james carson | 3/11/12 |
| i am a husband of one of the employee with a history of medical problems which makes it hard to do things like work.but my wife is my caretaker,but if she calls out to take care of me,she gots a hole lot of shit from her manger.but she does not call out that often,but this sunday i really needed her to stay home to try to keep me well.but her manger try to make her feel guitly about calling out to help me get to feeling better.kristen is the manger of my wifes store.she is just a lazy person,but has time to play with little girls.my wife is a very hard worker and works when they need her to work.but God forgive if she needs to take care of me.she is really not manger materal,she is a very strange person who chases little girls but is married. this is my veiw of her. thank you james carson | |
| Cheryl Santiago | 3/13/12 |
| I visited your location on West Patrick St in Frederick MD about (taking a guess) 9:30 - 10 pm at which time I ordered a dozen doughnuts. Not only did I not get the ones I ordered, when I reached home, I discovered they were dried out as if day old or exposed for several hours uncovered. After spending money and receiving inferior product, that is infuriating particularly given the state of the economy. Who has money to blow. I don't expect a refund at all but don't you expect me to shop at dunkin doughnuts either. Based on the other complaints above, it is obvious that Dunkin Doughnuts is compromising good service and top quality product for a few dollars more. That is sad ! Do something quickly before you lose your customers! | |
| Edward | 3/7/12 |
| I went to the Dunkin Donuts in Marlborogh on Boston post road its the one in front of home depot (in massachusetts by the way im not sure if this is for mass or u.s. wide) but on to the point I ordered a coffee and one of those new bakery sandwiches I found hair in my food and the coffee was cold when I came back to the drive threw and asked for the food to be remade they told me no and that I would have to repay for it I am infuriated by the treatment I was forced to edure at the inhospitble hands of this location and when I spoke to the manager she told me I would have to bring the food in for proof how am I suposed to do that the next day? I dident think to keep the food I threw it away this is highly unproffesional and I would hope somthing can and will be done about this or I will NEVER go to another dunkin donuts location again and will be sure to let people know of this disgretion | |
| Mark (Wood Dale, Illinois | 3/4/12 |
| I visit your location on Irving Park Road usually once a week. Our orders rarely vary and there is one outstanding employee at this location who's name is Paul. I do find that when he is not the one taking my order that my order gets messed up and today was the final straw. I placed my order, I even checked back with the person at the counter taking my order, whos response was "I got it". I got to my seat, and the sandwich was in the back but not the browns that I ordered. So I go back to the counter where the guy who took my order waited on the person in front of me then left the register. I am curious if he noticed the recipet in my hand and just ran away or if he went to the other end of the heating station for something else. I did get his attention and wanted HIM to get it right. My orginal order was for the steak sandwich and 2 hashbrowns. Now the hashbrowns were missing and he didnt even put them in the register so it was not the person preparing the food. So I brought the error to his attention, paid for it and get back to my seat and there was only 1 hashbrown in the bag and I was only charged for one hashbrown. I am not certain what is going on with this employee but I was not pleased when I left just for the simple act of listening, entering the order and ensuring that the order is correct. There was no read back, and no thank you. The thing that did catch my attention was that even after he messed up there was no appology or sorry for mess up. I will tell you this. I will not return unless I see some definite improvement or unless Paul is working the counter to take control of what is going on behind the counter. The address of this location is 516 W Irving park Road, Wood Dale, IL. 60191 and my 2 ticket numbers for my transactions are 1143400 and 1143419. Times were 11:27am and 11:35am on March 4th, 2012. Please take care of the training and customer service issues that are in this facility. Mark C. | |
| Amazed | 2/25/12 |
| Hello, I have questions concerning social norms. The question is when it became inappropriate to thank a customer for their purchases? I’ve been shopping at many of your store locations in the Boston/Revere MA for a couple of years now. I noticed that very rarely is there a “Thank You” associated with my purchase. There was once a time when employee’s respected the customer, because they realized the customer pay’s their salary. It seems obvious that employee’s no longer value neither their jobs nor my return. I’m at awe as to how often this happens. Additionally, on multiple occasions I’ve been met with an “what do you want”. Apparently the days of service courtesies are gone in your stores. Please let me know if I’m supposed to be thanking the cashier for handing over my hard earned wages? Maybe the economy could improve with a little service, it couldn't hurt. I realize you have no complant department because you franchise this attitude. Sincerely, Michael | |
| Prior Manager | 2/22/12 |
| In complete agreement with Dereks assistant.. I was a manager at the smithfield store.. also for coppage management.. What a joke! the man who owns these is an attorney. I quit after so many of my own complaints about Jerry Blau touching my female employees. And wow... Jerry the sexual harasser still has a job not only a job, but he is a GM... with recorded documents over and over about touching young girls behind the counter. I lost my assistant due to Jerry's actions and the lack of concern. These poor girls came forward and thought someone was finally listening... NOPE!! It's obvious that after reading your post, it will never end. I really hope the day comes where someone who lives in the century tears down the walls and says "hey, you can't sexually harass people in the work place' not only harass... ASSAULT!! what a sad place.. and nobody cares | |
 | 2/22/12 |
| The past two times that I have gone into a Dunkin Donuts (Oakland, NJ and Flemington, NJ) I tried using my gift cards. They would swipe the card furiously on the machine about 5 times or more and the card would not register. They claimed that I did not have any money left, which I actually had an entire balance left on the card. Is this some kind of scam they have running at DD? I was very upset that this has been done twice to me because I am beginning to see a pattern. | |
| Gary | 2/20/12 |
| Being that you have the best coffee in the world, and I have been a diabetic for 15 years, I can't beleive you haven't come up with a sugar free donut yet. There are millions of diabetics anxiously waiting the arrival of an equally great sugar free donut to go along with my stupendous coffee. Thank you | |
| Karen | 2/21/12 |
| As with the woman who's husband can die is theres a mixup..... MAKE HIS COFFEE AT HOME! Especially if life depends on it... Come on be real... Do you know that some people order coffee and because the line is so long and they can't be late .. They leave after ordering? I've seen in several times in a month...whether it be DD or McDonalds... People get impatient and leave.. I know because I received someone else's order and because it was snowing and there was a long line inside and at the drove through I ended up having that order. So there are very strong possibilities that you could get the wrong coffee! I think you're a complainer, find fault with everything and really should be the only one who is trusted with your husbands life when it comes to coffee..food, snack.. Anything injected. Get real... I can't believe your story... My husband can die and reject his transplanted organ if handed the wrong coffee! Do you really want him around? If so, don't go to coffee shops which have and always will have times where they hand out the wrong coffee or order!!!! | |
| Jasmine | 2/21/12 |
| Don't put your husbands life into danger over a cup of coffee at fast food coffee companies, which can easily hand you the wrong coffee when lots of patrons in line. are you not thinking? Make coffee at home, no issue. | |
| lp | 2/18/12 |
| I AM A CUSTOMER OF STORE #342338 SUNCOOK VALLEY ROAD PITTSFIELD NH FOR OVER 5 YEARS.I HAVE AN ILL HUSBAND THAT REQUIRES DECAF WITH SWEET N LOW AND WHEN I MEAN REQUIRES HE COULD HAVE A HEART ATTACK DRINKING REGULAR COFFEE AND LOSE HIS TRANSPLANTED ORGAN DUE TO THE ERROR OF REGULAR COFFEE.SINCE YOU MADE A MANAGEMENT CHANGE AT THIS STORE I HAVE HAD A NUMBER OF PROBLEMS WITH THEM GIVING ME THE WRONG COFFEE AND THE PEOPLE THAT WAIT ON ME BEING RUDE BECAUSE I WATCH THEM AND CORRECT THEM WITH I AM GETTING HIS COFFEE.I HAVE SPOKE WITH DOUG SEVERAL TIMES ABOUT THIS AND HIS SOLUTION IS TO ASK FOR HIM WHEN I COME IN NOW LETS BE REAL I JUST WENT THERE AND HE IS NOT ON SO IS THIS THE SOLUTION.NO IT IS NOT IT IS TO TRAIN YOUR EMPLOYESS TO LISTEN TO THE DRIVE THRU ORDER ,BE POLITE AND GET THEM RIGHT.AS AN ERROS ON OUR ACCOUNT COULD KILL MY HUSBAND.SO AFTER GOING AGAIN ON THURDAY JACOB IS BACK IN THE DRIVE THRU WINDOW AFTER THIS TIME ME GETTING HIS NAME AS I AM TIRED OF HIM BEING RUDED TO ME BECAUSE HE IS NOT DOING HIS JOB CORRECTLY.I DO THOUGHT OF GOING TO A DIFFERENT STORE BUT I HAVE REALIZED ME BEING A STORE MANAGER OF A STORE THAT IS NOT THE SOLUTION EITHER AS THIS STORE IS THE ONE NEAREST MY HOME.THE SOLUTION IS TO FIXED THE PROBLEM WHICH I AM LEAVING UP TO YOU AS I HAVE SPOKEN TO DOUG THE STORE MANAGER SEVERAL TIMES.NOW I AM A COSTUMER WHO COMES EVERY DAY SPENDING NINE TO TWENTY FIVE DOLLARS A DAY DEPENDING ON WHAT I GET.DO YOU REALLY WHAT ME TO GO ELSEWHERE.I TRUELY DONT UNDERSTAND WHY YOU HAVE SOMEBODY LIKE THIS IN A DRIVE THRU WINDOW AND TO COME TO FIND OUT TO DAY HE IS IN CHARGE WHAT A ROLE MODEL FOR YOUR OTHER EMPLOYEES.I WILL ALSO CALL DOUG AGAIN TODAY WHEN HE GETS IN BUT THIS DOES NOT HELP ME AT SIX IN THE MORNING.WHATEVER HAPPENED TO PLEASE THANK YOU AND A SMILE THAT THE COSTUMER WAS IMPORTANT AND IN OUR CASE SAFE.IF YOU NEED TO CONTACT ME AS THIS IS A PUBLIC FORUM ONLY MY EMAIL FOURPUTTYS@AOL.COM THANKS LP | |
| KMB | 2/15/12 |
| I agree with some other customers as they have written above - the Dunky's on Pulaski Blvd. in Bellingham MA is one of the best around!!! The workers are always friendly and the coffee is always, always, always very tasty and very very FRESH!! | |
| Kerri | 2/15/12 |
| Regarding DD Hazelnut ground coffee: When I used to open a fresh bag, there was a rich and pleasing aroma of FRESH coffee enhanced by the addition of hazelnut and the brewed coffee also smelled and tasted rich and appealing. Now, the aroma has changed to something like cheap perfume and the taste is also unpleasant. I just discarded half a bag of the "fresh" grounds into my kitchen trash can and whenever I flip the trash cover open to throw something else away, I recoil from the nasty smell. What has happened to change the coffee???? | |
| confused and used | 2/16/12 |
| I work at Dunking donuts. I started A week ago. My manager told me that on my shift with 2 other employees the draw came up short 100$. Being so,she claims I can't get my tips at the end of the day for a whole week. I didn't steal money and its not my fault the draw is short.100 is a lot of money.the police were not called and no Cameras were checked . Why am I being punished for something I didn't do? Is this normal? N everytime it comes up short do I get my tips taken away? This seems very unfair. | |
| Custumer | 2/13/12 |
| THE DUNKINS IN PLYMOUTH MA! 23 COMMERCE WAY HAS THE NICEST EMPLOYEES I HAVE EVER MET, THEYRE ALWAYS SO NICE AND CHEERY HELPING ME START MY MORNING. IF THERE IS A MISTAKE WHICH HAS ONLY HAPPENED A COUPLE TIMES WITHING THE 2 YEARS IVE BEEN COMMING TO THIS LOCATION THEY ALWAYS APPOLIGIZE AND MAKE SURE IT GETS FIXED AND REMADE ASAP! THANKS GUYS! | |
| brockton | 2/12/12 |
| Im not here to ra guys yet ... I want to know why you guys offer a $100.00 if I put dunkinbrands doughnuts on my face book page then u never send it to anyone that's fraud. | |
| Angel | 2/8/12 |
| Dear corporate, I work at dunkin donut PC 342318 Bridgewater NJ It's my franchisee violated franchise agreement For hiring undocumented immigrant . Because my co-worker Told me they don't have legal paper and I know them And still working with them. If the corporate want to do Some action with franchisee contact me Namu Patel 908-725-3033. The thing is I got really Shame on this franchisee for not paying overtime since we open Way back 07 . He's taking advantage about the undocumented. What to know if corporate do something or nothing. | |
| debra elliott | 2/6/12 |
| i have worked for dunkin donuts in pine bush ny i have been given the run around about my w2s i want no more excuses im told they were sent with payroll i go there not there then im told by a former co worker that my w2s are there he goes back to get them and now supposedly they got mailed the prior week sorry but from pine bush to pine bush takes 1 day not 2 weeks i will be filing a report to the irs and dept of labor if they are not in my mail today | |
| anonymous | 2/6/12 |
| I am an employer in dunkin donuts now. I just recently got hired. My manager don't want the employees to take half an hr break even if u work your nine hrs because that's what I being working exactly nine hrs I only take ten mins break in the morning and that's the only break I take for the whole day. I would like to know if my manager is doing the correct thing or he is just taking advantahe of the employees. I am gonna wait for my pay to see if they gonna pay me for my nine hrs without taking extra hrs from my paycheck because that's what he exactly told me. | |
| | 2/6/12 |
| C | |
| angelina | 2/4/12 |
| the girl behind the counter was lovely........the cuban flat was horrible.......gray, stringy, very greasy and unrecognizable was the meat.....or was it meat who knows.....the food was nuked till the bread and some other meat was burnt and hard......ugh! yuk! awful.......i asked for the coconut flavor in my coffee .....could not taste asked again still could not taste it.........no stars from me | |
| ARTHUR E SMALLWOOD | 2/3/12 |
| TO WHOM IT MAY CONCERN. I AS A CUST. OF DUNKIN DONUTS AND LIVING IN LAS VEGAS NEVADA I AM NOT A REALTOR AT ALL BUT A CUST. COMING FROM BACK EAST IN 1978 AND MOVING TO LAS VEGAS I AM GLAD THAT YOU ARE OPENING LOCATIONS IN LV. WELL HERE IS A LEAD ON A VERY GOOD LOCATION TO OPEN A LOCATION IT IS A FORMER KENTUCY FRIED CHICKEN FREE STANDING BUILDING BUILDING IN FRONT OF A SHOPPING CENTER WITH A LOT OF TRAFFIC PASSSING BY DAY AND NIGHT. IF YOU ARE INTERESTED I WILL GIVE YOU MY CEL NUMBER AND WE CAN TALK ABOUT THIS LOCATION. 702-376-0311 AND IT IS ON 24/7. PLEASE CALL OR E-MAIL ME IF YOU ARE INTERESTED. I REMAIN ARTHUR E SMALLWOOD CEL.702-376-0311 HOME 702-734-0588 | |
| Harold Cameron | 2/2/12 |
| Jon Luther and Kathy Kelly as well as others I have communicated with at the headquarters concerning store issues have always been prompt. professional and courteous in their response to my inquiries. America may run on Dunkin; well, I walk on Dunkin - being a brain tumor survivor who has walked in over 100 cities in America with my 2 brain tumors and a walker.GO DUNKIN DONUTS! | |
| valerie connolly | 2/2/12 |
| i worked at dunkin donuts for a little while and i had gotten fired..... i have been awaiting to get my w-2 forms and they had gotten mailed to the wrong address... how would i go about getting a new w-2 form? | |
| john | 1/31/12 |
| two notch rd columbia, sc... i worked there and no one ever washes their hands befor making food or preparing food even after dumping the trash..and the store owner treats employes like crap..they keep old muffins and beagles and serve to morning customers, if there was ever an accident where food was droped on the floor or a roach or fly landed on food the owner always says just keep the food up there if customers didnt see, they also use a toilet scrubber in the sink to clean dishes that have been burnt bad. i dont know if it was ever used in the toilet tho, and the people that come to bake the doughnuts never clean their hands or use gloves. and hot doughnuts are often sat outside to cool off...I WLL NEVER EAT AT A DUNKIN DOUGHNUTS AGAIN! | |
| BC | 1/30/12 |
| In Old Port Maine ~ The Dunkin Donuts and Star Bucks Arived. As the Diabetic- Pre-diabet epidemic grows.. and Dr's Hypocratic oath - "do no wrong to patient" becomes more complex.. as it stems from diet. Why <- are the bathrooms closed. If you feed the people that which makes them need urinate the toxic food... grant yourself some forgiveness and open all public restrooms in all chains. Make it manditory. | |
| David West | 1/30/12 |
| Dear Corporate, You need to do something about a night manager named Dan who works at the Dunkin Donuts on Bussey St. in Dedham. My daughter and her friends go there in the evenings and have coffee together. Well, my daughter came home very upset the other night and so were the other girls (I talked with their parents). This guy "Dan" apparently made them feel uncomfortable (they are 16 year old girls) and flirted with them, even handed his phone number off to them. I spoke to an employee about him who claimed that the store manager "Maria" knew about him but does nothing about him. He is a problem, a liability, and is going to get that store in hot water with the police. These girls are minors. I offered to drive them to the other Dunkin Donuts a couple blocks away. But this does not change the fact that he is harassing young girls. Can you help here? My concern is for the other young girls who go in there and are going to get the same treatment. And a manager? He is setting the precedent to the other employees that this behavior is ok!! As far as I'm concerned this behavior should be grounds for dismissal! My wife is very irate and so are the other parents. | |
| SH | 1/28/12 |
| The better you train your managers and employees and give them an healthy,friendly and safe work environment the better your store is going to run.It all starts with the owner and weather they want to go by the book or just half a** things.I worked at an Dunkin Donuts for a few years. The one that I worked at that guy has no right owning a business at all he give's Dunkin a bad name. And the sad part about it is that no one from the corporate headquarters or higher up will even do any thing about it they just look the other way.As far as I'm concerned they don't care as long as there getting there share of money.So It would really be nice to take a look at some of your owners.There's a reason that some store's have a much higher turn over number of employee's and managers then others. You can't keep employees when you treat them like the scum that there scraping of of your floors.Becouse without your managers and employees you have nothing. | |
| Mary Walker | 1/27/12 |
| 20 pulaski blvd. bellingham Dunkin Donuts great service, always warmly welcomed plus the always freshly brewed coffee taste can't compare to any other dunkins. | |
| sonia fernandez | 1/27/12 |
| very friendly service i go there every time i shop at stop n shop located at pulaski blvd. in Bellingham ;) | |
| Andy Warren | 1/27/12 |
| In all the area in Bellingham, the only Dunkin Donuts that has the best looking donuts is the one located at 189 Hartford Ave. Great job to the finisher! | |
| Mr. Astor | 1/28/12 |
| Hello I have been a Dunkin Donuts customer for pretty much my whole life and will always be......for about 4 years I've created a certain breakfast meal that sells out every morning at my friends restaurant so i thought maybe it might be a great breakfast meal that could be added to the Dunkin Donuts menu. If interested please contact me at datciboi@yahoo.com. Thank you and God bless | |
| Trishia Flynn | 1/25/12 |
| Dear Corporate, I want to share with you what happened to me at the Dunkin Donuts on Church and Appleton st. In Lowell,Ma around 6:30 pm on Monday January 23 2012 Returning from shopping downtown Lowell with my 3 year old in the stroller I stopped in and asked if we could use the restroom. The clerk replied "If you buy something" So I purchased a munchkin for my son since that's all I had in my pocket and waited by the restroom door for her to Buzz me in. She would not. She proceeded to tell me her Manager said one munchkin was not enough of a purchase to use the restroom. I told her I was going to report her and the other clerk threatened to call the police. Because of my physical distress I was in I promptly left and went to the Dunkin Donuts down the street on Central ST, Where I was WARMLY received by the clerk I told him my story and he gave my son a free munchkin and let us use the restroom. Guess where I will be getting all my breakfast wraps and donuts from from now on. Please for the benefit of the neighborhood see that these young women are reprimanded,and better trained to serve the public. | |
| angry customer | 1/22/12 |
| the dunkin donuts on nantasket in tedeskis has the rudest girls working in it. one at night iz ALWAYZ at tedeskis counter ands reading magazins and not at counter for dunkin and younger girls argude wit customers they never make my cofee right and tell me i saids things i didnt say and i am rong. i go to cumbys for cofee now. | |
| | 1/22/12 |
| i feel like the empolyes have no rights some customers treat us like were there slaves god forbid if were cold and we cross are arms or if we haven't tried everything in the store because in general we not not like something so we should lie be like oh yea its great we are people too we also have feelings i feel sometimes customers compaint because there misappropriate the sitution and no idea whats going on so it give them thill to be like she or he is unequal im better than them so shut up stupid and me my coffee or ill get ill get you trouble i write in hope that dd will change remember you get what you for mangers mustnot pick favourites every employes should treated fairly if this keeps ill call corporate i will compaint until change and if not ill got to the wall street protest and have the world here the truth about everthing i dont mr sirr would like that who know that you were going so public as in wall street public donuts treats employees like shit that will be protest sign you like that dont you sirr rich off a $.10s donuts boy must a zillionaire my now right you want increase sales how about health benfits and something required by law holiday paid oh what was that sir sirr you never heard of that well cant lead a dumb horse to water right this letter is for every dd employees who feels used belitted embarrassed cheated worked overtime and jerover paid remember we have haverights and feeling to l think its high time we fight for them what does not kill us makes stronger peace love happiness always | |
| Anonymous | 1/22/12 |
| I just want to share some info regards to the Dunkin Donuts on 1918 Wilbraham Rd. Springfield,MA. Manager Shayne unprofessional, unreliable, rude to customers and to his employees, hardly there, and is sleeping with another manager from another branch. His closing assistant Manager Sara is another unprofessional, not at all a good trainer, rude to regular employees, profound language, sexually talks and harasses the male co-workers and some male local regular customers. My coffee has been made a numerous time wrong and my sandwiches. Too much clowning around and no Manager supervision, which he doesn't seem to care when he is given many complaints. You want a show go by at night to this branch. I think corporate needs to send undercover agents/employees to all branches on a weekly basis to see what is really going on...... I feel for the regular employees who have no say...... SHAME ON YOU!!!!!! | |
| Angel # 848-227-1002 | 1/21/12 |
| Manager kick-off 2011 first ever happened through Sir Nigel Travis Sir thanks for Doing all the things to all the Dunkin manager Second ..... I like the words " there's no dunkin without you" MANAGER Third ...... EVERY DAY HERO I believe this new CEO of dunkin seems to be know Really what he need to focus on....... With this 3 thing they done I do really appreciate Sir Nigel Travis ........ manager all over Dunkin We need help . We are all here ready to talk Dunkin manager scare to talk because no job security Franchise they can easily replace u Manager don't have 1. Security 2. No work No pay 3. No paid break working 55-70hrs /week 4. Franchise don't know how to total bonuses 5. Franchisee asking a lot of extra job beyond managing The store . Ex. plumbing, electrical, etc. Manager if don't do what franchisee want The next morning new manager ready to replace u .... Calling all Dunkin manager lets start to speak up A lot of u guys ...... Let's start and unite for the good Cause of this company Dunkin brand ... Let's do the right way Hope this Message hear by dunkin brand personnel Who have heart to all the manager out there Asking for help ..... Rescue all the dunkin manager Angel # text 848-227-1002 | |
| adnan | 1/17/12 |
| I work in dunkin donuts am an employ on Rt 9 marlboro newjersey.I have been working there since 7 months.My area manager is rude not manager,He blamed me for stealing money for no proof no reason i gave him the amount from my pocket cuz i dont want any one to thing bad about me in my job life thats the first case.Then i call Cop he suggest me to complain about area managet to franchise.I need help.Thanks | |
| Jessica walter | 1/18/12 |
| I been going to the dunking donuts in 545 chancellor ave newark, nj since it opened. At first it was great. The restaurant is always clean at all times. But lately its been hell the customer service is awful. Divethru takes forever!!!!¡!!!!!!! My orders are always wrong. There is an employee that works in the front register that is disrespectful. She don't give me a revolt and she takes the tips haven to her and puts them in her pocket. To me that's stealing, the tips are foe everybody. She talks back to the customers.she uses way to much make up!!!!!!!!!!!!!! She uses nasty verbal language. There are only a few girls that been working there a long time who I would only place my order to. | |
| Justin | 1/11/12 |
| I was in Dunkin Donuts St.Georges Ave., Avenel NJ last friday morning Jan 06. I was in the line and all the customer can here that something is going wrong behind the counter. When I reach the counter I saw the manager banging everything she touch, their coffee pots and whatever stainless basket she use to brew the coffee. She take my order and make my coffee she is very RUDE doesn't smile at all. I really don't know what's her problem but she shouldn't show her bad attitude right in front of many people, she is a negative force to the store and a bad example to other employee. They are probably running out of coffee pots because it all crack down, the only thing that makes me smile is when the sandwich maker look back, she smile at me and that makes me order my sandwich, I don't know her name but she is entitle for 5star. | |
| carole | 1/10/12 |
| I have been going to Dunkin Donuts in Lauderhill Fl for a long time until this past week. I will never go there again. The rudest server works there. I do not know here name but she is a negative force in that branch...(Commercial Blvd. just east of University). I asked for decaf coffee with 4 sweet & low.....and cream. She already had forgotten in 1 minute my request so she asked me again and I repeated what I wanted. She responds with: I am not photogenic.....then when I finally got my coffee and my order of eggs and bacon on croissant......I proceeded to eat the sandwich (one bite) and looked to see that the bacon was literally burnt. The coffee did not taste very good either.....So I approached the same server and told her and she proceeded to respond in a rude manner..... She got mad and said I was rude when I came in to the place. This type of person should never work in a people oriented place. RUDE RUDE RUDE.....THE MANAGER WAS ALSO VERY RUDE TO ME. I told her I would never come in here again. She responded with "GOOD".... That's customer service for you. There are numerous Dunkin Donuts in and around my area so I really don't need the one on Commercial and University.,.....the nicest one I enjoy is on Ramblewood. That place is always so busy but I always feel very comfortable there. The servers are so pleasant. | |
| debbie | 1/3/12 |
| i keep calling corporate telling them to bring back white hot chocolate they stick there nosees up at you that was the only thing i get from there what happened to customers first donuts are very very dry starts giving customers what they WANT bring it back made fresh donuts not dry ones oh by the way get rid of coffee its called dunkin donuts not starbuks | |
| nacontc | 12/30/11 |
| Don't ever work for Dunkin Donuts in Bartonsville, PA. They save their old muffins and bagels overnight to serve to the first customers in the morning so don't have the cost of making fresh, and they tell the employees to only put half the syrup required in the lattes or flavored coffees because the syrups are too expensive. The manager, Nida fires most people by the first week, always tells them they are too slow, or they don't seem to want to be there, or she doesn't like the way they syle their hair, etc. She tells training employees not to punch in but then won't pay them for 2-3 weeks because they didn't punch in..then denies every saying they shouldn't. Breaks are not allowed unless approved by Nida, even though the PA Labor Dept requires breaks after a number of hours..she makes up her own rules. This location is a rip off to the public and to the employees. | |
| Nacontc | 12/30/11 |
| There is a Dunkin Donnut shop on Rt 611 in Bartonsville, PA that saves their left over muffins and bagels overnight to serve to the first customers in the morning because the manager, Nidia, wants to save money. She also tells employees to use only half the syrup recommended by the company in the flavored coffees and lattes because she says the syrup is too expensive. She has them empty the garbage and use the same garbage bags, again, to keep her costs down. This woman has fired more people in the past year than anyone could believe and paychecks..good luck to a new employee, they have a 2-3 week wait for their first check and even then, its rarely correct. Allocated breaks are given to her family members but for others, she decides when somebody will get a break, not following the Labor Dept. rules that every 4 hours a person should have a 15 minute break. She fires people if she doesn't like their hair one day, or will say they don't look like they want to be there, or if she finds out they know a fellow employee. Nidia will tell a new employee not to punch in, and then not pay them the following week because they didn't punch in...and she will deny ever telling them anything. The customers are being ripped off and so are the employees. | |
| Barb Johnson | 12/31/11 |
| Every time I go to a DD, there seems to be a problem with the product. The coffee and other drinks are watered down and most of the doughnuts, muffins are dry and are stale. For the prices that DD charges , they are not worth going to. | |
| Lex | 12/29/11 |
| I purchased coffee and donuts at the Dunkin location on the Grand Central Parkway opposite LaGuardia in New York City.. I requested my senior citizen discount and was told that the boss did believe in giving a discount ... all other locations i visit give the discount... Whats up with that ???? | |
| FIRECHASER | 12/29/11 |
| Again DD fails in community relations, a freifighter died in the line of duty in Peabody, Ma., before Xmas. His funeral is Friday with over 10,000 expected, mostly Firefighters paying reapects to a fallen brother. REHAB 5 has been trying to contact DD corporate for over a week to assist in serving coffee to this brave men and women and has usual they do not respond. Good JOB DD!! | |
| donna | 12/29/11 |
| I have been purchasing DD k cups since i got my machine in august. at a box a week for 4 months comes out to about 192.00 dollars. This last box i bought must have been defective in some way. I was getting a film and grounds in my coffee, I went to DD to see if i could get a replacement box as it took almost 7 k cups to get one good cup of coffee. i was told the general manager of the 16 ara stores say's there is nothing they can do for me. REALLY!!!!! what happened to customer service. all i know is i will never go to DD again | |
| Edward Hernandez | 12/27/11 |
| I am constantly being charged sales tax on bags of coffee.In Florida coffee is tax exempt. The manager gives me a pound of coffee when i bring in reciepts showing the sales tax was charged. I have informed her that they are charging tax and keeping it , a crime. I will be contacting the florida dept. of revenue and corporate offices . Store no. 342064 | |
| shirley | 12/23/11 |
| I bought two $25.00 gift cards and accidentley saved the wrong half of the card . I called the 800 number and explained my problem to the girl and she said too bad I can't do anything for you . I have my receipt the last four numbers of the card and the card with the twenty digit number on it . All I want are two new cards . | |
| dpritchard | 12/24/11 |
| Went to 2 Dunkin Donuts in the orange park florida area today. Im from upstate ny. These are the most pathetic DD ive ever been to. 5 mabye 6 kinds of donuts. Tell your workers that there is suposed to be jelly in the jelly douts...never again. | |
| susan | 12/22/11 |
| I was in the Dunkin Donuts on Washington st in Plainville Ma last Sunday I had horriable customer service thanks to a brat named Britney this was after I spent 180 dollars for gift cards! Have spoken to the Manager Patricia there she obviously condones this behavior as britney is still working there even Patricia told me she had to EXPLAIN to Brtitney what she did wrong Bad lost a first time customer and will make sure anyone I know does not go there | |
| Unhappy customer | 12/9/11 |
| I frequently go to the Tarentum, PA dunkin donuts. The same rude, black haired, idiot. I have never seen such a lack of customer service by anyone. If you hate your job that bad then quit!! | |
| Bryce | 12/9/11 |
| Im upset for my wife she is working at the dunkindonuts in at the Logan air port gas station in Boston, MA. She was shorted in her check 200 dollars for 2 weeks now going on the 3rd and she still hasn recieved her money. I even personally heard her district manager say thats unfair you need to get paid and still she hasnt received anything. I work a full time job so thankfully i can cover most exspencies but it is 2 weeks from xmas, rents/bills do..long story short there not paying her an hes there hardest worker by far. Works 35 hours a week as a part time job at dunkins. I just feel like shes getting the short end of the stick. | |
| Anonymous | 12/9/11 |
| I'm sick o f these Indian middle eastern whatever people who have ruined my local dunkin donuts on 35 in woodbridge nj they make sandwiches w no gloves, they all talk their language in front of you,, they get mad if god forbid u order something different for a change, and most of of em refuse to speak good English, they get visibly annoyed if you ask for lets say less ice so your coffee isnt a 3 dollar cup of brown water with no flavor from being diluted by the ice. etc. Ugh the store makes me sick and I will not be returning there. Used to be so good til these foreigners took over and ruined our town and favorite breakfast spot. Woodbridge Deli FTW! | |
| DD coffee drinker | 12/4/11 |
| I was at the Dunkin Donuts on Route 3A N. Weymouth, MA. As I was going the drive through the curbing which juts out caught the underside of my car causing a long, deep gash. Why can't Dunkins design curbing in their lots better? The curbs are set much too high. I doubt I am the first customer who's car has body damage from that Dunkin Donuts curb cut. All I wanted was a $2.30 cup of coffee now I have to pay for a car repair. This makes me very angry. Please design you lots better with the driver in mind. | |
| college stident ex manager | 12/2/11 |
| I've been told to keep my mouth Shut while shift leaders get raises for more than 9 dollars and I stay at 8.75 with 5 years experience, Serv safe certification, a 100% surprise safety inspection under my belt. The framchisee doesn't know my name, he calls me a variation of it even after I told him what it was. I've never received a vacation bonus, unlike some of my coworkers, even shift leaders. I can barely afford to stay employed with the company. I have never received a complaint, but the new district manager demoted me down to employee after I resigned from a manager position. I have no voice. There is no one to listen. | |
| Jeremy | 11/27/11 |
| I have a complaint about the store at 4233 tamiami trail in Port Charlotte, FL. Everybody there is great except a girl Charlene. On numerous occasions, almost every time I see her working... She preaches to me. Told me once that bad things happen to me because I don't have God in my life. religion is personal and is rude to bring up, especially not to a customer while working. Thank goodness Rina and her crew are so exceptional or I would never visit this location again! Charlene was extremely disrespectful and made me uncomfortable to a large extent. | |
| Jess Dupre | 11/17/11 |
| the store # 337274 in Lincoln should just be closed down for good!!!!!!!!!!!! i dont know what is going on but they switch managers constantly Dereck and Vanessa were awesome and i miss them. This Pam girl has got to goooooooooo!!!!!!!!!!!!! She is HORRIBLE!!!!!!!!! I also noticed that many employees that have been there for a while have now all left since she has been hired. SOMETHING IS NOT RIGHT!!!!!!!!!!!!!!! | |
| Derecks Assistent | 11/17/11 |
| I was wrongfully terminated and refused unemployed for insubordination, with no prior written warning(s) or verbal warning(s). Furthermore, I had just recieved my Positive Annual Review and Raise 3 weeks prior. I was the Assistant Manager of store 337274 trained by Dereck Violante. Pam Dutra was hired to take Derecks position starting August 20, 2011. In addition, since Pam has been hired many long term and dependable employees have QUIT due to the POOR MANAGEMENT of store 337274 as well as store 339162 both run by Coppege Management. In a matter of a year, Ten (10) Managers have been terminated from these three locations, doing business as Coppage Management. When will someone recognize that something just is not right?!?!?!?! Jerry Blau has Two (2) Complaints of SEXUAL HARRASSMENT/ASSAULT. Can anyone tell me why he still has a job when he was touching MY GIRLS!?!?!?!?!? I am absolutley DISGUSTED!!!!!!!!!! | |
| susan conrad | 11/17/11 |
i LOVE the dunkin donuts in my area which is allegany, new york! this dunkin donuts has the NICEST manager! her name is STORMY and she runs that place BEAUTIFULLY! she has trained her employees to work productivly and professionally. the shop is always spotless and the donuts fresh! i, being a retired teacher, always give credit where credit is due. STORMY you get an A+ from susan conrad! | |
| mg | 11/15/11 |
| wow i just got fired for getting accused of stealin a dollar !..why would i risk my job for a dollar!...then i asked to see the video ,they said that they didnt have to ! omg soo messed up its a dollar ..who steals a dollar?? | |
| kayleigh | 11/4/11 |
| um do you guys give out donuts for a's on report cards | |
| M. Woodin | 11/5/11 |
| While visiting Boston for the first time October 27-30, on the 30th we went into the store at 714 Boylston. It was very busy, as it is in downtown Boston, and my daughter in law bought a doughnut, however I bought a "muchkin" and coffee. I struggled to find a dime in my coin purse, while the polite employees waited. We were staying in Newport, Rhode Island and planned a dinner in our rented condo for Thanksgiving with grandsons, who couldn't come home to Iowa for Thanksgiving. To make a long story short, we stopped to get our food in Newport and when I went to pay for some of it, my credit cards were gone. I got so frightened and tried to remember where I could have left them. I remembered, "Dunkin'Donuts". On arriving at our night's stay I called, not even think someone would find them on the counter where I had left them and not use them. The man on the phone was so helpful. One of the employees helped him and my cards were there. Those wonderful honest clerks held the cards and when my grandson went back to Boston, where he lives, they gave them to him explaining they too had a grandmother. "Dunkin Donuts" in that area will be one stop my grandson goes after he sings in his church which is a block away, on Sundays. I hope someway the owner will honor that group of employees. Sometimes they have to be affirmed as well as criticized and I have noticed there are quite a few of those. Try Boston, maybe the owners train better there--honesty is high in my book.--mw | |
| If it was my business I would want to know | 11/7/11 |
| I have loved dunkin donuts for years. It was always such a pleasant experience to go with great friends or family members and enjoy comfort food. However, I am in the brunswick/saint simons island area and you have a store at the torres causway. I stopped there not long after it opened and asked the girl what size milkshakes they had. she proceeded to place her hand INSIDE the cups and show the large and small. Well I ordered the small and threw it away, I was mortified. That was about a year or more ago then I decided to go tonight with my sister to have a donut and an icecream with my sister after she had to go to the hostptal and just enjoy a donut with my sister. we pulled up to the same shop at the torres causeway and as we pulled up we saw a girl with blondish hair, in a dunkin donut apron , standing outside the shop with another worker and the blond girl was cutting the other girls HAIR! YES CUTTING HER HAIR just outside the store. she brushed away some hair on the worker and they went back in to tend to the FOOD. I called the shop to let the manager know of this totally gross act and the blonde girl answered the phone and said she was the manager. her name that she gave was Katrina. I will never go there again and neither will my sister or any of her friends. we want to keep the great dunkin donuts and BR Icecream alive in the golden isles but really. Please check out your shop without them knowing and teach them better food sanitary rules. what a shame they did this. I would want to know if someone was so terribly untrained at my business. best of luck to you and your shop. | |
| Elizabeth | 11/3/11 |
| Does ANYONE on this board really think anyone at Corporate ever reads these? If so, has anyone ever responded to any of you??? I don't think the stores or corporate office really cares what we think? ANYONE? | |
| Elizabeth | 10/31/11 |
| I have been purchasing bags of coffee at dunkindonuts.com for about 3 or 4 years now (didn't have a store near my home) and have always been happy until recently. The last 2 orders I have received the coffee smells and tastes absolutely awful. At first I thought it was my coffee maker, so I did a thorough cleaning. Then I thought maybe it was my water so I even tried using spring water...NO DIFFERENCE. Still tasted terrible. So recently a Dunkin store was built in our town and as soon as it opened I ran out and purchased a bag of coffee to see if there was a difference, and the difference in the coffee is amazing. It smells, tastes & even looks FABULOUS! The taste is amazing, they way it used to be when just ordering online!!!! So FINALLY I had to accept the fact they were sending me old, nasty, disgusting coffee. I don't know what has changed or what is going on, but it is ridiculous. I have emailed the company 6 times and called them 8 times in the last week with absolutely NO response in any way from them. I love the dunkin (GREAT) coffee, but whatever you do DO NOT order online for home delivery!! They are a scam. The coffee is truly nasty and by the time you pay for shipping, you pay more per lb. than just going to the store and buying it there. So beware! | |
| SAM PRESTOFILIPO | 10/29/11 |
| Every Saturday for the last 2 or more years I go to Dunkin donuts at 3068 E. Henrietta rd in Rochester, ny and spend 60.00 on bagels, muffins and donuts for my men at work. The last two weeks there has been a new young manager, Kelly S. She refuses to sell me 2 dozen bagels unless We call a day in advance. She is rude and unprofessional. If you do not want my business I will go elsewhere each week. | |
| Christina | 10/27/11 |
| At Burlington ct dunkin donuts there is a woman named Jenn who works there. She is extremely rude and doesn't know how to make correct coffee orders. She should not be working there at all if she can't handle simply being nice to the customers. I will never go there again because of her. | |
| Anonymous | 10/24/11 |
| I have been working at the dunkin donuts on route 2 in Pawcatuck, Connecticut, for 2 years. during this time i have had 6 managers, plus no manager for at least a month... the store has only been open for a few years. Most of these managers where pretty good, the problem that i saw was the general manager and the owner getting too involved with it. now i understand protecting investments but isnt that what your supposed to do? however it seems to me that they are turning it into nothing more than a money farm, taking it for all its worth and seeing how long they can make it last before it eventually gets driven into the ground instead of preserving what they have and doing their best to take care of it and the employees. but no sadly the employees are the last thing on thier minds... for example, Hurricane Irene, power was out everywhere except for my dunkin donuts... i came in when no one else would to help after being told i didnt have to because they were going to shut down the store. there were non stop rushes, not a chance to stock or clean or anything. we had to have someone at all stations and we had employees there working 14 hr shifts, people who had already worked there that day and came back because they didnt shut down when they should have. we went through the stock for 3 stores to the best of my knowledge and we were supposed to close at 6pm instead of 12am. the owner decided we would shut down the lobby so he hung a sign that didnt work and ignored the fact that the flow of customers continued in while we were running through the last of our stock for the week the day after we got it, why? because the owner of our store was too blinded by the dollar signs filling his eyes. so we finally got rid of the people and 2 of us had to go home, so then the owner said if i got rid of the rest of the iced coffee i could help close the store. then he made another tower... so 2 of us were working drive thru in a rush that wouldnt end trying to get rid of iced coffee when there was a hurricane going on and all people wanted was hot coffee while the owner left right after making another iced coffee tower... i didnt get off of take and make until 9pm and we didnt finish closing until 10pm.. 4 hrs after we were supposed to close that day.. i personally dont care if someone is greedy, however its not my style. what i care about is the fact that stood there while our store fell to shambles and did nothign about it because of how big his wallet was getting. it just disgusts me, most of us came in that day, not because we needed the money but because we knew someone had to and we were the unfortunate people scheduled to do it. if you care about your franchise i suggest an overhaul of not just the face of the buildings but maybe the inner workings, have owners an general managers back off some and let the managers do thier jobs because they are ruining your investment. | |
| Sara Fulcher | 10/21/11 |
| I often wonder why I've given the dunkin donuts store in clarkston Michigan on sashabaw so many chances....the past FOUR times I've been in they've messed up my order and can never do anything to fix it because, I quote, "well we don't have anymore".how in the whole place do you only have 3my bagels left?!?! This is the last time I will be going there and will be sure to pass on my terrible experiences with that store to.the 100's of people I talk to everyday. | |
| mademployeesmother | 10/21/11 |
| My daughter works at Dunkin Donuts in Phoenix, AZ. I'm very upset about the way these managers treat their employees.. Deflamation of character. Calling her into office for manager to reprimand and then announcing things over head sets for other employees to here, and calling her names. Giving other employees leaway to harrass my daughter. Putting their hands on my daughter, then because she (daughter) talks with her hands (manager)says she tried to hit her. When my daughter was hired they were informed about her learning disablity (deslexia). Manager constantly setting her up to fail. Accusing my daughter of stealing. She has worked for this company for 3 years in New York, Vermont, and now Arizona. I have advised my daughter to get ahold of LABOR BOARD and a LABOR LAWYER. The whole time she has been employed in Arizona she has yet to get a raise, and with her experience is still only making minimum wage. I have also told her to write down everything that she has been asked to do and times she was asked to do it, as well as everything management has said in the office as she is reprimanded. Where do you get these verbally, and physically abusive people???? Telling friends and family not to go to dunkin donuts or buy their products. | |
| Upset employee | 10/20/11 |
| Hi I work at the Clearfield, Pennsylvania 16830 DD, and I'm upset that I'm the only worker that works the grave yard shifts. How am I to concentrate on my job when I have to quit production of donuts to make coffee? My job title says "Baker Next Step" not "C-1 Cashier". I fail to understand how the upper management in their infinite wisdom feels that serving coffee and food some how supersedes my responsibility to top donuts, bake muffins, bake bagels, cookies, and croissants. Are they that cheap that only a few bucks under 50 dollars is worth more than all of the next days profits which are those that I'm responsible to make? Do you know it was easier for me to be a United States Marine than deal with the way I am treated by customers when they hear I can't meet their demand or when I get treated without respect because I can't get my pull made on time, because my time is taken away from my primary responsibility. Its either this gets fixed ASAP or I find a new job where I will be respected and treated fairly. That is all. This is the worst employment experience. I trained Marines better with my left pinky than all who are on charge of my store. Get the picture? Fix it. Thank you. | |
| rafael | 10/19/11 |
| i went to dunks and was greeted very kindly by the woman on the intercom .When arriving at the window they gave me my order and didn't notice until arriving at my destination that there was no receipt so i called the dunkin donuts in danvers mass. on 99 high st. and told them that they gave me no receipt and the person told me we don't give out receipts for 3 or more items that its a express window and that i had purchased more than three items and that why you have no receipt all in a high tone of voice.when he was done talking i went to tell him that my employee was returning a hot chocolate that was watered down and he commenced to speak over me about the receipt again and i finally said the words can i talk can i talk now? and he ya sure.i started to explain to him about the hot chocolate and rite when i was given the chance to speak he said i don't understand a word that your saying so i told him i,d would call head Quarters and speak to them instead and i hung up on them.within two minutes i get a phone call from that dunks and was asked are you the gentle man that said your going to call head quarters and i replied yes and he said well where privately owned so you cant call them.so i told him i will still call. what ever happened to the courtesy of the customer with the rite to speak when giving that rite your told they don't understand you .Even though its privately owned they still should be upholding the quality and common courtesy that dun kin donuts has portrayed since i been buying coffee. They bare the name of the most popular franchise in the word than they should follow the example of the most popular franchise in the world as well as there standards .i hope this helps the company focus in on companies(privately owned) not to smear the great name of dunkin donuts thank you . | |
| Diane | 10/15/11 |
| The Cairo, New York, Dunkin Donuts has recently hired a new manager (her name is Brittany). She just started working there as manager one week ago. She is the worst form of management I have ever seen. She has violated employee rights by "telling" employees that they MUST remove their religious cross necklace while working. Dunkin Donuts Dress code and appearance standards brochure specifically states that "necklaces can be worn inside the shirt but cannot dangle through or over the shirt". Being told to remove a religious cross is a violation of civil rights and I will take further action in this. I wouldn't even give this manager a one star rating!! | |
| Upset Customer | 10/13/11 |
| I work in DMV in Trenton NJ. At 225 East State Street there is a Dunkin Donut connected to our building. There is a woman named Rita that works there. As soon as she sees you coming with your coupon she totally turns rude. Today was the last straw she actually threw the straw across the counter at me. A co-worker was with me and she saw the woman do that to me. I am really getting tired of her being upset about my use of a coupon that I have every right to use. I have talked to other co-workers in our building about the treatment that you get when using one and everyone feels the same way. | |
| Deb Misani | 10/14/11 |
| I have noticed that when you use the drive up window at the South Main Street Dunkin Donuts in Torrington, CT you don't get your coin change back, the cashier just automatically thinks that it is their tip! I always give the coin change as a tip, BUT I'D LIKE TO BE GIVEN THE CHANCE TO DO SO!!!!! It should not be just assumed that the coin change is to automatically go into the tip jar.... Not very good business practice from the customers side of the counter! I'd like to see that change very soon or I will not be contributing to Dunkin Donuts at all, but going across the street to The Coffee House where they give you your change and let you decide if the service was worth the tip or not. Not very happy with the training program you have with your employees..... | |
| Jenine | 10/10/11 |
| I have been a long time customer of Dunkin Donuts, but lately they seem to going down hill!! On numerous occasions I have visited a Dunkin Donuts on the southside of Chicago, and in Oak Lawn. Each time I have gone in for donuts, or munchkins they tell me they are out....sorry! I asked them why this is so, they said, "Sorry Ma'am, if you want donuts you need to get here at 6am...we get busy and run out fast." I have walked in the stores as early as 9:00am thru 5:00pm and still have the same problem. This is ridiculous! Perhaps you should change the name to DRINKIN with NO DONUTS!! Check out how Krispy Kremes runs thier business, they never turn customers away!! | |
| jennifer | 10/8/11 |
| I visited the dunkin donuts on rt 16 in Ossipee, NH this morning. This location is always busy and most of the time I spend over 10 minutes waiting at the drivethru. This morning it was the worst. I sat in line for 17 minutes before even reaching the speaker to place my order. When I eventually did get up to the speaker the womans voice came over the intercom "hi can I help you?" I started to rattle off my order then the woman interupts me and says "my headset isn't working so I can't hear you, can you hear me? Please pull up" well, I couldn't pull up. There was 4 cars in front of me. So this meant the 4 cars in front of me hadn't even ordered yet either. I was beyond frustrated but I had already told my children who were patiently waiting for their donuts that they could have a donut. I waited. I waited another 12 minutes. When I got up there the attitude from the staff members, the way they were talking about the customers frustration level. It was incredibly disgusting. I sat there for 7 minutes waiting for my donut, bagel with cream cheese and coffee. At this point I had already invested 36 minutes. While sitting at the window the female employee who's name tag read Jen came to the window to apologize for the extended wait and she explained "Betty is going to be so mad at us and she'll blame the whole thing on me. I only have 3 days a week as it is. Its not my fault" then walked away. I never even responded. Just watched her explain herself then sat there in disbelief that someone really just went into that much of a story. Anyhow, worst experience EVER. Sad part is, next time I leave my camp I'll drive the extra 10 minutes in the opposit direction to the Tamworth dunkin donuts rather than going there. Never again. | |
| BethN | 10/6/11 |
| I contacted the Corporate Office to ask why this notice is posted on their website............Important Notice: We are temporarily suspending the shipment of orders to California while we work to comply with Proposition 65 with the State of California. We apologize for any inconvenience. The stupid wench hung up on me! I guess they don't want my business. Eat a dunkin. I'm switching to StarBux | |
mohindar  | 10/6/11 |
| poor service st#336574 Staten Island crew says management taking there tip end of the day cover up there expenses. advice to call Media and let everyone knows what they do. time to come out star buck again with reasonable way oz we love dunkin but now there doing cruel treating bad for crews ripping off who are the one work hard giving punishment and cut ours. all crew members mentality is really dis pointed who hv no choice they work due to economy situation. there taking advantage from poor people. once customer drink coffee they will sick soon. coz there not making your coffee friendly and happy they know customer few tips end of the day management collecting. | |
| Janet Krumreich | 10/3/11 |
| We reside in Lockport but drive all the way to New Lenox to get our Dunkin Donuts. The coffee ALWAYS tastes watered-down or they re-use the coffee grounds. Also, the staff is very very rude. One incident was where they were crowded and the worker said she'd just pick out our donuts for us! FOR US!!! Keep in mind were were NOT in a drive-thru but were inside!!! She said "no, I'm busy, I will pick the donuts out for you!!" 3x we said no...she refused to listen so we just left without donuts. If someone wants to remember what REAL dunkin donuts coffee tastes like... do NOT go to the one in Lockport!! Seriously the coffee is not right!! Someone from the Corporate Office should go there as a Secret Shopper to at least try their coffee to see! | |
| kuma | 10/4/11 |
| There is good service busy store crew members with good well come recently crew members are not happy when we ask they said management collecting there tip money and covering cost this is shame customers giving tips for there best service how come no 1 in america Dunking broke and rip off crew members tip. There going to call Media very soon then they can talk with employee and customers crew members said feel free any media to interview any time customers as well as crew members how is service was and how management treat now. STORE:#336574, 180 West service road Staten Island. | |
| joe s | 10/1/11 |
| I visited a dunkin donuts store at 2060 western ave guilderland NY. I needed to use the bathroom right after an employee. Let's just say by the evidence left behind this employee needed to wash his hands and undoughtedly did NOT.. when I left the bathroom I witnessed him serving people right away. I was going to order but got sick to my stomach and I will never return to that store!! I truly hope no one got sick from his thoughtlessnes.o | |
| S. Tate | 9/28/11 |
| THIS IS ONE FAMILY THAT WILL NEVER VISIT THIS AREA STORE AGAIN!!!!!!!!!!!!!!!I can really say that the Dunkin Donuts in Knoxville On Northshore Drive in West Knoxville has to have the pooriest service I have ever seen in the food service industry. The customer service and the attitude of the employees are very very poor. Today my wife and daughter visited the store for morning breakfast and the staff was so poor in manners and service it was very disappointing. They did everthing to not serve my family they way they should have been serviced. Even when the orders were wrong and the issue was pointed out the staff told my daughter it was a waste for them to correct the order and no refund would be given. This was very disappointing to hear and very upsetting to see a place treat the customers so bad. In my day to day job I provide the healthcare and food service industries units to operate their business and I'm sad to say that Dunkin Donuts is one of my customers. In my business we strive to always please the customer and make the wrong thing right. If I was running the Northshore branch for Dunkin Donuts I would dismiss the entire staff working today on 9/28/11. The drive thur employee and kitchen employee would be the first to go very poor attitude. Spoke really bad to a 16 year old young lady that just wanted her order corrected. | |
| Baltimore Customer | 9/28/11 |
| Years ago several Dunkin Donuts around Baltimore Maryland would have choclate frosted donuts decorated with fall color decorations: Little orange sprinkles, tiny orange pumpkin sprinkles, multicolored autumn leaves sprinkles, little Halloween ghost sprinkles, skull sprinkles I LOVED THESE! I bought them every fall usually one a week from September through November. Now they never seem to sell them anywhere. Why? . I LOVED THESE! I bought them every fall usually one a week from September through November. Now, they never seem to sell them anywhere. I wonder why. I seldom buy Dunkin Donuts in the fall anymore--simply because I can't get these seasonal donuts. | |
| | 9/28/11 |
| contact me at 410-654-0030 Dunkin Donuts- 10902 Boulevard Circle, Owings Mills - (410) 363-9893 caused me to have food poising. i got sick and there service was horrible. | |
| upset dunkin employee | 8/8/11 |
| i have worked for dunkin donuts for almost 6 years love the job and im very good at it by far i get way more complements then any of the other employes at my job and way more then complants. any way i gusse each owner or manager get to make there own rules , we have resently had a head manager change hes the big manager for i belive 28 stores ,well let me tell u he did not change things for the better , now there are no rases no matter how long u work there he is form india so all the indana ppl working there get paid more then the rest of us and even some of the newer employees with let experins get more , also i had gotin direct depost befor now this guy is telling me dunkin donuts dose not offer that even tho its the same bank we deposit in .also there is a volintary deduchon comeing out of my check , when i asked what it was they told me they didnt know so i had asked a nother employee and came to find out im haveing to pay for my paper check that i would rather just have depoited in my acount and i had never hered of this befor , what can i do besides find a new job its so unfare . and i have just changed my shift because i was working night shift with the same pay as every one eles and the only one on night shift 12 hours by my self in a 24 hour store . its just not right is there any thing i can do | |
| Jean A. | 9/22/11 |
| I was going to the DD on West Chestnut St in Brockton, the worst coffee, stale food and rude help. I started to go to Honey Dew. By chance 3 months ago I visited a DD in Michael's Plaza on Belmont St in Brockton, OMG!!! friendly people, always a warm muffin,fabulous coffee and the other food is soooo good! I drive out of my way to work just to go there. If you are ever in that area and you want great coffee and a warm muffin, go there! | |
| Kate | 8/10/11 |
| You guys need to create a healthier..non carb..breaded..menu What about making fruit and granola parfaits!? McDonalds has that..and you guys are the "breakfast" place. Step it up! I dont want a bagel or big n toasty or a waffle sandwich...that is loaded with carbs. Just a suggestion! =) | |
| dorothy | 9/22/11 |
| employee pay is terrible, no raises, 4th shift (only company I know with this imaginary shift) straight pay for holidays | |
| | 8/13/11 |
| empolyee have rights also in my store some of manager talk about you which could be slander corporate should be giving lessons on empolyment law to all members of mangerment as well as sexual hassment laws before this gets out of hand | |
| Stacy | 8/14/11 |
| Dunkin Donut stores they all cheated customers. I went to several stores, Waterbury, Milford, Newtown,and so on.... they charged me more money. When I asked the manager, she could not give an explanation why the prices are hire, then the price on the board. You guys have to do something other then that i will request for an investigation. that not fair for customers. Shame on you, I hope you guys fail. | |
| Wasting our time | 9/20/11 |
| We have branch meetings just like any other company, staff meeting and etc, every time I try to call to place an order they never answer the phone, out of the numberous meetings we have we try to place an order because our employees prefer Dunkin Donuts, the address and phone number is:14071 North Cleveland Avenue, Fort Myers, FL 33903 (239) 995-8400 obviously they don't care if they receive large orders depending on the number of employees our orders vary, anywhere from 14- 20 dozens donuts per meeting, sometimes even more, it's a large company, check the phone records I tried calling about 15 times between 4pm and 5pm I'm done! We will just stick with the store thanks for not caring about the customers. ý | |
| J.VALLEY | 8/15/11 |
| re: RED HOOK NY PARKING LOT DESIGN. LAST WEEK MY DAUGHTER ANDREA PLACED AN ORDER AT THE DRIVE UP THEN USE THE DRIVE THRU TRASH CAN PULLED OUT OF LOT TURNING LEFT. AS SHE TURNED SHE HIT THE NEWLY DESIGNED CURB JUST AFTER THE TRASH CAN AND DID SERIOUS DAMAGE TO HER HONDA CIVIC THAT HER RECENTLY DECEASED FARTHER BOUGHT HER BEFORE GOING OFF TO COLLEGE. ANDREAS FRIEND SAID THAT THEY TOO HAVE HIT THAT CURB MANY TIMES .PERHAPS SOMEONE CAN LOOK INTO THIS. | |
| jonah | 8/17/11 |
| Poor Service and attitude at Dunkin Donuts in Ardsley, New York No customers in store and 4 people (one cleaning up). The male of the store came over to me after I walked out a 2nd time. He was shuffling change and papers in his pockets, looking down and then said "what do you want". Hygienge is IMPORTANT when working with food.... He had just finished using a dirty rag to take dust off the top of the shelving (with the donuts and bagels underneath and not covered) Disgusting. I am calling in a complaint to the health department as this place is dirty. | |
| hi from john | 8/17/11 |
| i go one in woonsoscet ri ibay lot coffe every day and night the one on socil street in woonsocket ri you large crowed peple out side and thay do not hive coffe in there hand and thay couse lot trouble for ones how bay sume thing drink like last night it socal street my coffe was kick over by this person name cristtana renalds she was hive her girl friend jump my mom my 63 year oldthe girl was yonger then my mom this girl had done 3 thing two my mom soo far she put choclet on my mom cout kick her cup over she is trouble for every one tere no one like her her name tereget ridoff her or igo sum were elis and bay coffethank you john | |
| frequant patron | 8/17/11 |
| I recently revisited a Dunkin Doughnut store located at 415 W.ST.CHARLES ROAD IN VILLA PARK,IL.(ATTACHED TO THE LIGHT HOUSE MARATHONE GAS)I SAID REVISITED MEANING I DID NOT GO TO THAT LOCATION FOR MY COFFEE E.T.C. FOR QUIT SOME TIME DUE TO A BAD EXPERIANCE WITH THE EMPLOYEES/OWNERS, I THOUGHT I WOULD GIVE THEM ANOTHER CHANCE & LET ME TELL YOU WHAT A MISTAKE.THEY(EMPLOYEES & OWNERS ?)ARE WITH OUT ANY QUESTION THE MOST RUDE,DISRESPECTFUL PEOPLE I HAVE EVER DEALT WITH,i HAVE BEEN WORKING IN CUSTOMER SERVICE FOR ALMOST 30 YEARS NOW,THE ONE THING I HAVE LEARNED IN LIFE IS YOU TREAT EVERY ONE THE WAY YOU WOULD LIKE TO BE TREATED,YOU HAVE TO SHOW & GIVE RESPECT IN ORDER TO RECIEVE RESPECT.THIS LOCATION SHOULD BE BOYCOTTED BY EVERYONE UNTIL THE COPERATION TAKES BACK THIS FRANCISE. | |
| Disugusted and dissatisfied | 8/17/11 |
| i dont have time to go into details but i pointed out that i didnt get a reciept for my order and there is a sign that says your order is free if they dont. i didnt get one. my donuts were thrown across the "restaurant" and the manager threatened to kill me on the way out, the whole time i didnt raise my voice. WORST PLACE EVER!!! 242 rock road glen rock, nj. DO NOT give this place business! | |
| Margaret A Comeau | 8/21/11 |
| Wouldn't it be wonderful if you were to re-introduce your original "dunkin donut" on your anniversary. It was the most delicious donut I ever had because of its crusty" top. If you decide to do this, please let me know...I wouldn't want to miss the re-introduction. | |
| annonoymous | 8/23/11 |
| Im not rating dunkin donuts in shelton ct 733 bridgeport ave but im rating a co worker! she is terrible, does not treat coworkers right! critizing how people work and make things, i always tend to get an attitude by her and an eye rolling! she once said that one of the coworkers shouldnt be working there because she was deaf, he exact words were, "i dont give a f*** if shes deaf she shouldnt be working here then" she sometimes slams things when customers are inside dunkin and most of the time gives attitudes to customers st the drive thru. She is very rude to everyone except the owner, manager, and assistant manager. | |
| customer of shelton ct | 8/23/11 |
| 733 Bridgeport Ave in Shelton CT has very nice people and they are fast but a few weeks ago i was in line waiting to order some lunch and i heard a young woman yell at a few customer, "WHO PUT THIS BLUE RAG HERE!?" and nobody responded then she came by the front counter, slammed her headset down and once again yelled, "UGHH IM LEAVING, I QUIT!' i got a quick glimpse of her name tag and her name is ANNA! She is very rude to her co workers! Very poor worker!!! | |
| Jo | 8/23/11 |
| On August 17th 2011 my husband went to the Pottsville Dunkin Donuts with a completed survey receipt and attempted to use it. The receipt guaranteed a free donut with purchase of a large beverage. He ordered me a large coffee which he was going to bring home and then attempted to choose the free donut; however, was told that the receipt that I gave him did not have the correct validation code. The cashier did not make any attempts to rectify the situation and my husband promptly cancelled the order and left the store without purchasing anything. He then called me to tell me what happened and I called the corporate office. I spoke to someone name Helena and she told me that my code was correct so I called the Pottsville Dunkin Donuts and they told me that they would correct the situation by sending me coupons for free donuts. Today I opened my mail and found a nasty note from the store manager, Jason Bowers, with his business card enclosed and a sarcastic note to call him upon receipt. I promptly called Mr. Bowers who was extremely belligerent and condescending. He told me that I was making an issue out of an eighty nine cent donut and I should not complain because according to his security camera I was not there. Obviously I explained this when I called the first time. Also, we cancelled the order so we did not get anything, as Mr. Bowers tried to accuse me of making a frivolous complaint. I asked him to just send me the coupons that were originally promised, thus correcting the situation. He refused and told me that I was bothering him so I told him that I would contact corporate and make them aware that their franchise owner is not customer friendly and extremely degrading. I am asking that you contact Mr. Bowers and take the appropriate disciplinary action. To me it is not about an eighty nine cent donut. Rather, it is the principal of the matter! | |
| markel95 | 8/23/11 |
| On average I have no problem with a visit to Dunkin but this visit was horrible. We waited in line forever because there were three young, new people that did not know what they were doing. One girl cut her finger and came up front bleeding all over the place. She asked the boy to help her so he disappeared to the back. 5 minutes later that came back up front with my food. My son and I started to pull out of the parking lot when we noticed blood on our bag. I checked inside the bag and noticed it was on my wrappers as well. Further inspection and there was blood on my food. I went back in there and brought my food back and let them know I did not want their food. | |
| upset former employee | 8/24/11 |
| I worked at a dunkin donuts for about 5 years before they noticed how hard I worked for them, they said that if I did the online training that they would make me a shift leader. I finished the training early that summer and I waited until school started in the fall and still wasn't promoted. I didn't even get paid for the online training! My manager just kept giving me excuses to delay it for more weeks. I don't like how both the manager and other co-workers talk to our customers (guests) I have tried fixing it but I am just fed up with waiting to grow in the company to where my word matters. | |
| Sandra | 8/27/11 |
| Dunkin donuts in merritt island fl has very rude employees. One being named ashley. She is always so rude and I am in there everyday. Maybe store manager should talk to her. I will discontinue to go there if something is not done with that girl!! | |
| mireya degracia | 8/28/11 |
| Location: Harlem &lake. In Forest park. Employee Name LUCY. Spoke to like I was a bother to her. I walk into the store and nobody was at the counter to greet myself and a one other customer. A least 5minutes had gone by and not a word from the three employees. Ones wad stocking the refrigerator and the other where nowhere to be seen So I said outloud " Is anyone working the counter " when all of the sudden the young lady steps out and says" I'm busy can't. You see". I told she had a bad attitude and she told I did. I told she should work there if that is how she was treatimg the customers. She said " I'm busy" I told you have a fucked up attitude. She said you have a FUCKED UP ATTITUDE. I told I want your nosed number. I was so offended. She also gave me her name and tdold me to call who ever. Then offered me gee help. By then I was very upset. | |
| prophacy | 8/29/11 |
| i actually am accurent employee of dunkin donuts n trust i kno and understand alot of yall complaints sheesh i work there so u have to imagine how the employee's feel bt as a dunkin employee for 7 months im ready to quit......corporate needs to cum n to my job n evaluate the work site.....because im located in st.louis mo, lambert airport, n we need corporate to stand in big time cas the owner dont treat us ryte nor do he do the things thats supoz to happen or b done he's cheap, n its too much goin on for the employees, it seems kewl at first site but everybody including the customers know that then employees arent being treated right, "milan" the owner need corporate to cum down on him before all the employees go on strike against him which will cause extremely bad publisity for dunkin/baskin cas it jus aint right, so u guy i understand ya complaints n frustration bt wut ima say is jus this if all of this is happening to u then jus blame the owner or manager because 9 of 10 its their doing on why the things arehow they are so jus push to get corporate to go to that location n check it out cas jus like my situation the store mite seem nice on the outside n adt the first site bt there is more thAN WHAT U SEE....THERES INTERNAL PROBLEMS WHICH IS WHY CORPORATE SHOULD CUM TO LAMBERT AIRPORT ST.LOUIS MO TERMINAL 1 AND GET SOME INSIGHT ON WHATS GOING ON BECAUSE I THINK THEY WOULD GET AN EAR FULL N FIND OUT HOW THEY GOING TO FACE ALOT OF BAD PUBLISITY N THE FUTURE IF THEY DONT STEP IN ASAP N FIX THE PROBLEMS WITH MANAGEMENT | |
| cathy simpson | 8/30/11 |
| I was at the dunkin donuts at 855 farmington ave.bristol connecticut There is this girl that I cannot stand that works there ( she wasnt waiting on me) but she realized it was me and turned around and spit in my bag..I called the manager and the corprate office and told me that this would be taken care of and somebody would call me..Well here it is a week later and that PIG is still working there and I have not heard from anybody from DD..So I am going to take this to a lawyer and will never go back to a DD as long as I live since they think this behavior is GOOD for DD.Well I passed the word to alot of people who I know stop for coffee and donuts for the office..We now go to whole donuts..I would suggest others to go to whole donut, or anywhere other than DD | |
| Michele | 9/4/11 |
| I can't believe that the Dunkin Donuts in Fox River Grove can even have the word Donuts in their name. They NEVER have donuts. THis is the mostly poorly run franchise that I have run into in a long time. The workers always say the same thing," we had donuts earlier". Maybe they should change their name to Dunkin Donuts from 7 to 8am only. This place should shut its doors if it can't run properly. When you pull through the drive through, they even ask, "What are you drinking today" Because they know they can't sell donuts they don't have. | |
| maddie taylor | 9/11/11 |
| i visited a dunkin donuts in gainesville fl ( 13th street and 39th) the ***new*** manager as she told me just came from the newberry location. i was very upset about how she rushed me pratically throwing my food at me thru the drive thru when i placed my order she told me to "pull around" didnt repeat my order say thanku my coffee lid wasnt on my cup and i didnt get a reciept. when i asked her name and to speak to the manager she told me she was the new manager and tried to be nice after knowing i was going to make a complaint. i was soooo disappointed in my visit to this store. never again | |
| Sara | 9/13/11 |
| To Dunkin Donuts Corporate, you are very racist company, just you employed Indians. We the American people should do the same with Indians immigrants, If any Indian go to any company here in America and apply for a job we should not give them a Job, as they do at any Dunkin Donuts store. They are Monopolizing the company just employed Indians with the excuse that they are sun by family business, what ever . Shame on you Dunkin Donuts. Shame on you. America is time to come together, wake up, this people are taking are country and we are doing nothing. My question is where to they get the money to own Dunking Donuts stores? Government? Here in America 50'000'000 million people live in poverty.Enough is enough. | |
| Walter Kaplinski | 9/14/11 |
| On Sept. 14, 2011, at 1:00 P.M.. I visited the Dunkin Donuts site at 13811 Bell Road, Surprise, Arizona. We went there because we love your coffee, and also, because we had a list of establishments, and varied companies, nationwide, we gave discounts to senior citizens, Dunkin Donuts was on that list, theffer was for free coffee top seniors. When we asked the cashier employee, Miguel, about any discount, his response was no, and that his manager never related about any discounts for seniors. So I ask you, to confirm your status, on senior discounts. Thank You, Walter Kaplinski | |
| Dena Mattia | 9/5/11 |
| Dunkin Donuts on Cowesett Ave West Warwick RI lacks Customer Service in every way. They never get your order correct and the are extremely RUDE. the manager Alice has a chip on her shoulder is no help and does nothing to fix the situation. Now I know why I met the owner. People like that should not be allowed to represent Dunkin Donuts' name. Please if anyone knows the best way to report them to corporate I'd like to know. | |
| Nancy Shaheen | 9/8/11 |
| I am writing about your Dunkin Donuts in St. Augustine, FL located in Palencia Shopping Center. The old manager that left a couple of months ago kept the store clean, friendly and stocked with donuts. Now the new manager has the store dirty, music loud, staff unfriendly and the supply of donuts is harly anything. Please do something about this. This is an upscale neighborhood and store has gone down hill in a very short amount of time. | |
| David Connelly | 9/9/11 |
| here in Berlin nh we have one dunkin donuts store ..... that iv been going to for 30 something yrs ,,, alot of them pleasant but in the last 5 yrs its just a horrible expierence thers always 4 to no joke 7 employees working what utter caos ... you would think that that manny employees that service would be resonbly quick !! but just the oppisit is true there young always playing grab ass ,, haveing fun at work i understand but when time to work they should work !! after all im a paying custermer !! its just horrible going there if you get lucky and get one of the hard workers you get to order quickly but after its out of her hands its up to a drop out to finnish your order ( this is were you get screwd ) they flat out dont listen giv you what they think you orderd and then giv you crappy service when you return your order for the one that you originally orderd ... what is dunkin doing they have a good fan base !!! why are they letting kids obviously just there for a check .. ruin my coffie expierience !! i dont get it the service flat out sucks ! i get a half hr for lunch i go ther becouse its close but do to them useless brats that cant even take a simple order i spend my lunch driveing back to work with only a half eaten lunch and thats on a good day !! come on dunkin truly what are the qualifications to work there must just be that if you can show up then your hired well iv had it and im now takeing s bag lunch !! way to lose custermers dunkin !! way to reward the public for makeing your buisnes a success !! hope all you dd owners choke on one of your hard stale donuts !!!!!!!! il never walk in there again ! you have stolen the last 3 dollar cup of coffie from me !!!! hope outhers follow my leed !! | |
| Glenda Johnson | 9/9/11 |
| I was getting coffee one afternoon at the drive thru on Boston Road and Burke Avenue in the Bronx. The guy who I later found out was named Sammy,stared at me and would not give me my coffee. when I said something to him, he started to flirt w me. Now I get my coffee there every morning between 6 and 6:30, so I spoke to the guy who is usually there in the morning, he recognized who is talking about and got a young lady who i assume was an assistant manager. Who said they would talk to the manager. This morning I go to get my coffee, and the guy Sammy confronts me," what's your problem, what did I say to you, etc. I know that he should not have been allowed to confront me and will never buy coffee from Dunkin Doughnuts again. That guy should be fired, no telling how many women he has approached. | |
| Zach | 8/25/11 |
| Asked for a tuna with bacon; got charged for the bacon, but there was none. Went back another time this week: asked for same thing (silly me) and got tuna with non cooked bacon.....need to get a refund, but threw away receipt as I was going to eat the sandwich in the park. They do not care at all about the food they serve; and uncooked bacon could have ruined my health. I threw it all away. | |
| Phyllis West | 7/6/11 |
| At 2:00 pm on July 6, 2011, I went to buy a donut at the Dunkin Donuts on 79th and Wentworth in Chicago, IL. I ordered a French Cruller. When the cashier handed it to me it had something on it. I told him, he took the donut back and placed it back with the other donuts. When I questioned If he was going to sale that donut to another customer, he said all the donut will not be purchased. Yet he left it with the same batch of donuts on display. I asked him what about public healh safety and he did not answer me. I asked him to give my money back because I was uncomfortable purchasing food from a store that did not seem to care how they were treating customers. The manager told him to give my money back because he did not need a customer like me. I caution people in this area to watch how this Dunkin Donuts handles food and their customers. | |
| Ruth Wright | 7/10/11 |
| Hello, I shop at Wal-Mart in Claremont, N.H. which also has a Dunkin Donuts franchise and stop for a coffee and muffin every time I go there. About 3 months ago when I stopped I paid for my order and was handed the receipt. I thought the cost was more than what I usually pay and sure enough when checking the receipt I found that I was charged for 2 muffins not one. I went back to the person who waited on me and showed her and she said" Oh I always do that" However when I questioned her about the offer that if the receipt was not what you ordered you got your order free, she responded " Oh that is only with the card". I accepted this explanation as I didn't want to hold up the line by reading the sign. I found out later this was not true. This past week when I stopped the same person waited on me and she was quite surly. No smile (which has been the case every time I go in there) and when she got the receipt I went to take it and she crumpled it up and threw it away. Then in a very monotone voice said " Have a good day" This woman is not people oriented and if she is dissatified with her job she should leave as she is not doing her boss any favors by staying. Since that time I will no longer shop in there I will go up to the DD just up the street. At least there people are pleasant and do not act like you are putting them out by placing an order. I am sure others are feeling the same way as I have heard many negative remarks from customers about this same person. | |
| Customer | 7/11/11 |
| I been in the dunkin donuts located in the ellsworth walmart and have seen many things happen to employess there, some of the shift leaders are very disrepectful and there are too many favorites there! There is no reason for any employee to have to deal with that I personally believe that if dunkin donuts is going to hire people for management positions wether it be shift leaders or store manager they need to hire someone that will do a excellent job not someone who is going to treat employees poorly or point out a mistake in front of customers wether it be one customer or 2. This is totally unacceptable and not professional like. | |
| david gillis | 8/6/11 |
| Drive thru at Jacksonville Florida store located at 741 Cassat avenue is in such poor shape you will cut/blow your tire as happened on 08-05-2011.A pothole at cashier area of drive through was responsible for damaging/cutting tires.At last count 4 cars right front tires were cut down and resulted in immediate flat tires.Being a franchise store the franchise owner was contacted and he said too bad.The city and state have been contacted and litigation is under way.My thoughts are with the 70 year old woman standing by her disabled car as a result of a tire blow-out after driving thru this poorly maintained store.There are a number of automobiles that have damaged right front tires that were cut on the sidewall and are subject to a accident from this irresponsible franchise owner.I had tires on my truck that were 3 weeks old and it cost me 400.00 to replace the tire.The dodge dealer estimates damage at 1000.00 minimum.Anyone with damage from this store contact the Florida Bar association. | |
| russell c. | 7/12/11 |
| In the Town Southbridge main street Duncan Donuts Is Well Known For Double Trouble customers well known as tony batista his his wife jose m. whom love coming in too harassing other handicap or not, Duncan Donut customers 24/7 on a daily base. the manager doesnt give a darn about what ever happens!!!!!The owner whom runs the D&D coffee shop is scared of these 2 criminals whom come in and make serious harassing in counters with all Duncan Donuts Customers.I have to give 5 Stars to Duncan DONUTS Corp. for not looking into this serious problem conditions on a 24/7 daily base. | |
| Susan Jannino | 7/13/11 |
| My husband and I stopped by the Dunkin Donuts at 1 Mohawk Drive in Londonderry, NH near the end of June. I ordered a french vanilla and my husband got a regular. The coffee was absolutely horrible. It tasted burnt and was undrinkable. This was true of both coffees. I called the store when I got home and was told I would be sent a $5 gift card. It never arrived. I called again to let the manager know I never received the card and was again told a card would be sent. That was more than two weeks ago. Very disappointed in the lack of customer care. | |
| Renee B | 7/15/11 |
| I am writing in reference to store# 340725, at 114 Bruckner Blvd in Bronx, NY. Drive thrus are a rarity here and the only reason I had been going to this store. However, I have been repeatedly charged the wrong price as compared to the prices listed on their menu board. They swear theres an extra charge for iced coffee with my combo, and charge anywhere from 10 cents to $2.00 more than the other Dunkin Donuts drive thru, on East Tremont Ave. When I pointed out that they had wrongly charged me, they wanted to give me back the difference. When I pointed out the sign, "If we don't give you an accurately priced receipt, your order is free," the rude gentleman at the window actually pulled out his wallet!! Not only was this very unprofessional EVEN FOR DUNKIN DONUTS, but a ridiculous attempt to make me feel guilty asking for what I was entitled to as a customer! I plan on reporting them to the better business bureau, yes prices vary by location however are required by law to match thee prices posted. It shouldn't cost me what I would pay at a diner for coffee and a sandwich in the morning, and seriously needs to be investigated. | |
| JJ | 7/20/11 |
| Went into the Dunkin Donuts in Catskill New York to get a Coffee for my wife and I asked if they had Lactose free milk to use as I am Lactose Tollerent.The girl said no they didnt.I asked the girl if I brought the milk in could they use it if I wanted a Coolatta drink or something.She said I dont see why not.She than asked another girl who was sitting at the tables flirting with a bunch of guys.She stood up and came over and said no we wont do that for you.With a nasty look on her face because she was disturbed from her attention getting from all the guys at the table.So that will end my going to that Dunkin Donuts | |
| Jack Luciano | 7/22/11 |
| To whom it may concern: Growing up in Massachusetts, I loved Dunkin Donuts from the get go..I want to know why "Dunkin Donuts" does not throw out the old donuts after 4 hrs, like they did in the old days? Maybe of the donuts I go buy in the afternoon are rock hard and stale. Also, the Dunkin Donuts stores in the Boca Raton,Florida area are all different, when it comes to pricing of their Bagged Pound Coffee..Some stores charge for three pounds, $24.00, some $20.00. Yesterday I bought 2 pounds for $17.00..The coffee bag prices are NOT listed on the menu board? Does each franchise have the right to sell their coffee at whatever price they like> Also, there is a Dunkin Donuts store on Powerline Road in Boca Raton, between Jog Rd, and Hillsboro Road, that is Indian Owned, and independant franchise. Dunkin Donuts has a promotional policy, where when u purchase anything, they are suppose to give you your reciept, or you get the item for FREE. A few weeks ago, this particular store, did not give me a reciept..The store manager waited on me..When I called to his attention the policy on the front of each register, he got inflammed, and trie to issue me another receipt out of the register. When I asked to have the items for free, he tried to give me 3 additonal Cofee Coolatas..I can;t drink 3 of them as one person. When I was leaving he told all the employess to "watch out" for this man, meaning me. He told them that I am a scam artist, and a crook..How embarassed I was, and humilated..I never will go back to that Dunkin Dounts, even if I live right around the corner..Prefer to drive the extra 4 miles to another store, where the people are friendly, yet charge for Bagged coffee diffent prices? This store is wrong to humiliate me like that. Never in my life has that happend. I just want Corporate to know what happend to me, and to tell me if all the Dunkin donut stores can charge whatever prices they want? Sincerely: Jack Luciano Boca Raton,Florida 33434 | |
| Michelle | 8/4/11 |
| i live in windham, ct and i go to the dunkin donuts in andover ct every morning on my way to work...i love going here they are all so cheerful and friendly you dont get that at most places now a days...and i love how they leave little messages on my cups everyday its what starts my day off in a good mood and i just want to say thank you | |
| Use To Be A Fan | 8/5/11 |
| Just went to the dunkin donuts in morgantown,pa.Bought a dozen donuts for $7.00.The donuts are small,I ate 1 cream donut and didn't find any filling till the last bite.Selection was limited because out of quite a few varieties.Remember now why I stopped going to dunkin donuts,use to be well worth it.....that seems to be a long time ago. | |
| Lisa D. | 7/22/11 |
| Hello, I went through the drive thru at the Dunkin' Donuts on Main St. next to the post office in Leominster, MA. I order 2 coffees and 2 bagels toasted with light cream cheese on the side, very simple order. I did NOT receive the 2 cream cheese or any napkins but did receive the knifes. This isn't the first time I've this kind of experience with them. Not a happy customer. | |
| jean in Torrington Ct | 7/23/11 |
| Im just dissapointed every time I've stopped for a jelly donut I get a donut with no jelly. This was the last time. A waste of money. I went to the donut station, what do you know I got a jelly donut with the jelly! | |
| vicki savage | 7/24/11 |
| Last nite I was at the dunkin donuts in Bangor Me, Main st, a concert was going on across the street, I purchases to coffees, and saw a sign blocking the bathrooms, I asked what was wrong, she said the bathrooms were being serviced, I had driven over 1 hr, to get there, I asked when would they be open, she said I don't know, Well my boyfriend has 1 leg, and sked if they would open them up for him, reply "NO".. well I think there is a law against this practice, espec. handicapped people. Never again will I go to a dunkin Donuts, they wanted him to walk 2 parking lots over and use the Shaw's rest room. I.m sure you will here from him, as there def, is a law concerning him with disabilities, My email msvic@yahoo.com, I,m badmouthing this co for sure, | |
| | 7/29/11 |
| DEAR DUNCAN DONUTS WILL YOU PLEASE OPEN A DONUT SHOP HERE IN MY HOME TOWN IN KNOX INDIANA 46534 WE REALLY WOULD APPRECIATE IT. SINCERELY A KNOX RESIDENT | |
| | 7/31/11 |
| President Nigel Travis¡Do not look to ur laurels Mr Travis for u and many of ur counterparts are going to have abig shock if u dont take care of the people that actually make the profit for your company namely the people. You obviously have hab a privielieged upbringing no paper routes or dishwashing for u because if u were a worker u would allow your incredible workers to take the American gift called tipping. That your fat board and bottom liners miss in all this is that like a light switch your storescan be shut down by people not buying ur product because u dont allow the people who make u the real money share in ur wealth or allow them to be tipped smells of communism to me not the American dream! I am thankful to be allowed to live in this incredible country and do all I can to share my wealth with others remember Nigel Travis "giving is living and living is giving" we have two incredible stores in Watertown "maned" with men and women who u should meet if u can ever tear ur self away from ur ivory. IPO tour people who dont complain who have family and diapers to pay for and long car trips to make to come to work.But u and urs in that tower make tax descisions on subjects u know not of. | |
| peter beames professional golfer no longer shops here | 7/31/11 |
| I have just posted a note to the president telling him not to look to his laurels but to take note of the fact u dont as a billion dollar business allow tipping shame on u and for one Im happy to go to McdonaldsOne day people will start asking why just as those Dictators got ousted so even the biggest of companies can go under if they dont take care of their workers LET PEOPLE TIP UR INCREDIBLE HARD WORKING MINIMUM WAGE WORKERS Nigel never worked a day in ur life Travis because if u had u would be the first company to share its billion dollar profits with its workers shame on u shame on ur board and shame on ur product which was the highlight of everyday NO MORE Peter Beames | |
| mario | 7/31/11 |
| Store 345277 Located at 10401 Hwy 903 in Halifax, N.c. I was just at this location and the place was full of flies, even on the food. The food they intend to sell to their customers. Flies are disgusting and nasty and carry all kind of germs. I asked to speak with the manager to voice my complaint and he responded "there was nothing he could do about it". I beg to differ with him. The food could be contained securely as not to let any flies in and he can spray. There are also fly catchers that could be hung in discreet locations away from the food area to catch the flies. I think this location should be closed and santized. The manager should be fired as well as his staff. I am an avid Dunkin Donuts customer and I am travelling. To walk in a location such as this it turned my stomach and I left immediately after getting the response I received. | |
| MICHAEL L | 7/31/11 |
| Ive been going to Dunkin Donuts for many years. Specifically the one on old country rd westbury next to the catering hall Verdis . FOr a while its obvios to me that they are watering down the coffee. They are alternating the amounts of coffee and water . I went to other Dunkin Donuts to see if i was wrong and its obvious on many occasions that the coffee is different . Now the ice tea which is a dollar this summer is also not the same as when it was a different price. Shame on dunkin donuts for allowing this to happen and not watching thier product . Mike L east maeadow NY | |
| Tatiana Aviles | 8/1/11 |
| I visited the Dunkin Donuts located on Crossbay Blvd. in Howard Beach, N.Y. and let me express to you that this was a horrible experience. The male employee was so rude and disrespectful that I will never again visit a Dunkin Donuts. I will also let everyone I know, about the horrific experience I had in that store. The employee that took my order was all confused with an order for 5 persons and he started speaking to me in an inadequate tone, so I asked him not to speak to me like that, then he told me to get out of the store and to never come back. Not for a moment did I use any inappropriate language or did I offend this employee. I have never felt so humiliated in my life and in front of my kids! As a matter of fact, I work for a bank and if any of the employees would ever treat any customers as he treated us that day,I know for a fact that this employee would no longer be there. Now, if this is a franchise owner, how sad to think that people like him are managing the stores that we have enjoyed going to in the past. These persons represent the Dunkin Donuts brand: not a good thing for you! | |
| joe hanley | 8/1/11 |
| Clinton CT, location at the Clinton Crossing Outlets Really!!! Wake up and get your coffee in a location that DOES NOT SPEAK OR UNDERSTAND ENGLISH (wink, wink, where is your green card) With the music blasting and blaring first thing in the morning while waiting in line??? * STOP the loud music * STOP hiring illegial immigrants * Give the jobs to the people that live in the community * STOP hiring people that cannot speak ENGLISH Perhaps a call is warranted to the OWNER before this rubbish escalates to the INS | |
| Linda Gabelmann | 8/1/11 |
| I live in Pompano Beach Fl. and recently I had to do a job in Boyton Beach Fl.. I went to a Dunkin Donuts -Store # 0381 and have never encountered such wonderful workers--I have no idea what the owner does to create such cheerful and warm help. Other stores could learn alot from these people...I made sure to go there every morning and the great service never waivered...I do hope some one in the corporate offices acknowledges them and your very fortunate to have people like them selling your product. The store is located at 1317 S Federal Hwy. Boyton Beach, Fl..I will be sure to go there when I am in the area. Thanks to everyone there. Linda | |
| Mary Ann | 7/2/11 |
| My comment has to do with Dunkin Donuts located at 1906 Columbia Ave., Lancaster, PA. I used to stop there a couple of times a week. That was before I read the Restaurant Inspection report printed in my local newspaper. This Dunkin Donuts had dozens of violations, including: "Person in charge does not have adequate knowledge of food safety." That did it for me! I no longer stop there or at any other Dunkin Donuts. | |
| Tom Kristoffersen | 7/2/11 |
| Know your shops from many countries and have been extremely satisfied where ever I been. However, being Danish and living in Denmark, my question yo you is; when will you open up in Denmark? Hopefully before we are drowned in Starbucks. We miss your cofee and donuts. bentomdk@gmail.com | |
| Tom Kristoffersen | 7/2/11 |
| Being Danish I wonder why Americans always seems to complain about everything. There will always be mistakes and misunderstandings, as long as there are human beings involved. Learn to live with it, stop complaining, smile to the other people and they will smile to you. Despite a single mishap I still smiling and very, very satisfied with Dunkin Donuts. | |
| Carrie | 7/5/11 |
| Why does Dunkin Donuts corporation and franchises show no concern for the amount of trash they produce? Don't they realize how foolish it is to use styrofoam coffee cups and plastic cups composed of plastics #5 that cannot be recycled? I see people buy the same coffee every day and every day with a new cup that they undoubtedly throw away because they couldn't even recycle it if they wanted to because this company chooses to use unrecyclable products. In general most recycling centers only recycle #1 and #2 plastics so make your cups out of those please! And get rid of this styrofoam crap you use for coffee cups. Wasters of the Earth's resources! Producers of massive amounts of garbage to cover our home planet!! And customers, please kindly bring in your own mug for refills so you can stop contributing to all this waste on our planet. If you can't do it for the environment, then do it because refills are cheaper than buying a coffee in a new cup each time. Save some money and help the planet dunkin customers! And shame on Dunkin Donuts for not caring about this awful neglect of responsibility for the planet that they are so casually continuing with!!! I won't buy a single product from you until you get some Earth friendly packaging for your drinks! | |
| Barbara Punch | 6/25/11 |
| No "zero-star" rating? There should be! I love Dunkin' products and I visit the store at 6001 S.E. Federal Highway, Stuart (# 302943) regularly. Today a really haughty bottle blonde cutie pie gave me such a lousy look and bad to nonexistent service that I had to write to you. I am 82 years old (birthday this past Wednesday!) and I am still okay--still love your coffee and your wonderful donuts, bagels and other stuff...but won't be visiting that shop for awhile. I was going to ask for the manager and I decided that it wouldn't do any good. Fortunately, another associate behind the counter saw my unhappiness (boy I can get unhappy) and found my order (after 5 minutes of waiting!) and Miss Blondie was busy yapping with a young (male) customer and didn't look my way. Just want to tell you that our population is aging, and this population will buy your products because they've enjoyed them all these years. I will not return to that shop for awhile. She probably will move on anyway. At least, she should! barb punch | |
| john scolum | 6/26/11 |
| hi my name is john scolum can you put bigtop donut in the oven ? if so can you please write back to me at scolumjohn@yahoo .com thank you | |
| melvin hampton | 6/26/11 |
| To whom it may concern,i visited Dunkin Donuts on June 18th at 7:45 am. I went thru the drive thru. I asked for a medium ice coffee with extra sugar and cream she handed me my coffee. I pulled up to the window. I came to find out there was no extra sugar or cream. I went back to the drive up window and mentioned to the cashier I ordered extra sugar & cream. She took it back and brought me back a medium cup filled with cream & suger no coffee. I guess she was being funny,it wasn't funny. What I paid for was ice coffee all i got for my money was cream & sugar. The store was located at 1800 Lewis Ave. Waukegan, Il 60085. | |
| MELANIE DICKENS | 6/27/11 |
| TO THE HEADQUATERS (CORPERATE OFFICE OF DUNKIN DONUTS) LOCATED ON 14TH AND GIRARD STREET NORTHWEST DISTRICT OF COLUMBIA. I AM A FORMER WORKER OF DUNKIN DONUTS I WRITING YOU ALL STATING NUMEROUS ISSUES WITH THIS COMPANY. I'VE WORKED THERE FOR ONLY FOUR MONTHS AND THE HEAD MANAGER HAS GIVING ME SOME HARD TIMES EVEN EMPLOYEES. WHILE WORKING THERE I HAVE BEEN MISTREATED AND HARRASED ALSO FELT INTEMIDATED BY AN EMPLOYEE (SHIFT MANAGER) I'VE BEEN LIED ON AND CHEATED OUT MY PAY CHECKS AND NOTHING HAS BEEN DONE ABOUT IT. THERE CAME TIMES I HAD BEEN BURNT BY BEING RUSHED BY AN MANAGER TO PREPARE A CUSTOMERS ORDER. THE FIRST TIME I STARTED WORKING THERE I WAS TOLD BY AN SHIFT LEADER THAT HE WOULD HELP ME OUT IF I DONT F*** HIM OVER AND IF I F*** HIM OVER THEN HE'LL DO THE SAME I DON'T KNOW HOW I SHOULD OF TAKEN THAT, BUT LOOKS TO ME LIKE HARRASSMENT OR SEXUAL ASAULT. HE WOULD ALSO DO SLY THINGS BEHIND MY BACK I HAVE A WITNESS AND I DIDNT PAY HIM NO MIND HE WOULD GET UPSET AND TELL THE MANAGER THINGS THAT ARE NOT TRUE. DURING MY TRAINING I DIDNT RECEIVE A CHECK I RECEIVED A PAYOUT OF 115 DOLLARS AND I KNOW FOR A FACT THAT I HAVE PUT MORE HOURS IN THEN THE AMOUNT I HAVE RECEIVED. ANOTHER WORKER CAME LIKE A MONTH AFTER ME AND HE RECEIVED A 60 DOLLAR PAYOUT AND ON TOP OF THAT HIS PAYCHECK WAS CLOSE TO 500 I DIDNT UNDERSTAND THAT. IT REALLY BOTHERED ME. BEFORE THAT WHEN I BECAME HIRED I TOLD THE SUPERVISOR THAT I WOULD NEED A LETTER STATING THAT I WORK TO PUT MY CHILD THROUGH DAYCARE AND IT TOOK THEM A WHOLE MONTH AND A HALF JUST TO GIVE IT TO ME SO THAT MADE IT HARD FOR ME TO BEABLE TO GO TO WORK WITH OUT WORRING ABOUT MY CHILD AND WHOSE WATCHING HIM. THAT ALSO MADE IT HARD FOR ME TO BEALBLE TO WORK SO I CALLED THE MANAGER A HEAD OF TIME TO LET HIM KNOW MY CASE AND HE TOLD THE OTHER EMPLOYEES THAT I WAS FIRED RATHERED THEN LETTING ME KNOW MYSELF. I FOUND OUT THROUGH AN EMPOLYEE THAT HE WAS FIRING ME. NOW BY HIM BEING THE HEAD MANAGER I FELT AS THOUGH HE SHOULDNT TALK ABOUT MY SITUATON TO OTHER EMPLOYEES IN THE WORK PLACE IT'S VERY UNPROFFESSIONAL. ALSO THERE WAS A PROBLEM ME AND THE SAME SHIFT LEADER, I CALLED THE STORE MANAGER AND STATED THE ISSUE AND THERE WAS NOTHING BEING DONE. I HAD JUST STARTED WORKING AT THAT LOCATION AND I DIDNT KNOW MUCH ABOUT THE BASKIN ROBIN SIDE OF THE DUNKIN DONUTS. I ASKED THE SHIFT MANAGER IF HE COULD HELP ME WITH THE CUSTOMERS ORDER AND HE LOOKED AT ME AND HIS EXACT WORDS WERE "GO CALL YORI" THE STORE MANAGER AND LEFT ME TO STRUGGLE WITH THE CUSTOMERS ORDER SO I FIXED THE CUSTOMERS ORDER THE BEST WAY I CAN. NOW WITH THE SCHELDULES THEY ARE SUPPOSE TO BE MADE A HEAD OF TIME. NOW I LIVE ALL THE WAY IN VIRGINIA I ALWAYS CALL ON SUNDAY AT AROUND 1 TO SEE WHEN IM SCHELDULED TO WORK NOW THE SCHELDULE IS POSTED ON THE WALL NEAR THE MANAGERS OFFICE HOW IS ANYONE TO KNOW WHEN THEIR SUPPOSE TO WORK ESPECIALLY IF THE SCHELDULE IS MADE AT THE LAST MINUTE. HOW DO THEY EXPECT FOR ANYONE TO KNOW WHEN THEY NEED TO WORK OR WHAT TIME THEY ARE SUPPOSE TO ARRIVE THAT'S SO UNPROFFESSIONAL AND REDICULOUS. I HAD RECEIVED A CHECK AND I WENT TO CASH IT AND THE PNC BAK TOLD ME THAT I WAS UNABLE TO CASH IT...THEY WOULD'NT TELL ME WHY. THE PNC TELLER TOLD ME THAT WHOEVER WORTE THE CHECK I WOULD NEED TO SPEAK TO THEM IMMETIATELY WITH A SERIOUS FACE. COME TO FIND OUT THERE WERE NO MONEY IN THE BUSINESS ACCOUNT IT TOOK ME TWO DAYS TO CASH IT I FINALLY CASHED IT AT WALMART. I LATER QUIT BECAUSE THERE WERE SO MANY COMPLAINTS FROM ONE EMPLOYEE WHICH IS THE SAME ONE I HAVE ALWAYS HAD PROMBLEMS WITH (THE SHIFT LEADER) I WAS TOLD BY ANOTHER MANAGER THAT I NEED TO JUST DO WHAT I NEED TO DO AND IGNORE THAT ONE PARTICULAR LEADRE BECAUSE HE WAS TELLING STORIES ON ME TO GET ME FIRED. I TALKED TO THE MANAGER, IT'S LIKE I WAS TALKIN TO MYSELF BECAUSE HE WAS NOT LISTENING TO MY ISSUE WITH THIS SHIFT LEADER AND I FIGURED IT WAS LIKE HE WAS TAKING SIDES AND THAT WAS NOT RIGHT. I FELT LIKE I WAS A HARD WORKER AND WHATEVER I NEEDED HELP WITH I HAD ALWAYS MADE IT MY BUSINESS TO LEARN TO FIGURE IT OUT ON MY OWN AND GET THE JOB DONE. I FELT LIKE EVERYTHING I HAVE DONE IN DUNKIN DONUTS STILL WAS NOT ENOUGH BECAUSE EVERYTIME I TURNED AROUND I WAS STILL GETING COMPLAINTS BY THE SAME SHIFT LEADER. NOW THAT I HAVE LEFT THAT DUNKIN DONUTS I HAVE YET TO RECEIVE MY LAST CHECK. I CALLED ON NUMEROUS OCCASIONS ABOUT IT AND NOTHING HAS BEEN DONE. THANKS FOR TAKING THE TIME OUT TO READ MY ISSUE... | |
| ROSWELL | 6/27/11 |
| its not the brand - it is the lack of help and overworked staff I frequent the D&D in Roswell GA several times each week. This particular location has clearly cut staff to the degree that the last three times I have gone in for a simple coffee, there is no one to serve it. Drive through seems to take precedence over walk ins no matter how long the walk in has been standing there in line. The last two weeks I have gone in and waited over five minutes for coffee. The only customer in the store. Yet drive through takes precedence - even when a customer is waiting inside. All the cars can go through drive through and I can be standing in line and if another car drives up as they have - the staff will go right back out to the back of the shop and wait on the drive through customer instead of the person who has been waiting the entire time. The employees seem very unhappy and stressed from feeling overworked and embarrassed that the customer has to stand there while they treat them as thought they are invisible. It causes the employee to behave crabby and look stressed out. Further making the experience NOT WORTH THE TRIP. Good job. Nice way to piss off your employees and customers. I won't be back. | |
| Too much tax charged | 6/28/11 |
| Our sales tax in Ma. is 6.25%. At the dunkin donuts in Newburyport, they charge 6.8%. What this does is raise the price 1 cent more than it should be. No big deal, right? But, he owns at least 3 stores. So, 1000 coffees sold each day will net him at least $10,000 extra a year in stolen money - under the guise of tax. I should think this would be a federal offense. Headquarters - I hope you're smart enough to have somebody there reading these reviews, and thus do something about it. If a change doesn't happen very soon, it will be reported to the feds. | |
| Eddie | 6/28/11 |
| The manager located at 373 Blanding Blvd, Orange Park Florida store# 302355 Has quite an attitude and other customers see the same thing. She will not allow the other employees to interact with the customers... which is the reason most would come back. I called the 954-510-0555 so call customer feed back, and guess what? NO RETURN CALLS FOR ME AND THE OTHER THREE PEOPLE WHO WERE THERE WHO ALSO HAPPEN TO CALL..... No answer, no answer, no answer no return call, no return call, no return.... This manager needs to be trained to not have a bulldog look and attitude towards her employee's and the customers that help keep that establishment OPEN... Oh by the way my ticket order number is 675 6/28/2011 9:36 AM | |
| Donna O, | 6/10/11 |
| Your should give your employees a class in Customer Service - My husband and I used to visit your store on Snow Road but today was out last visit. Although my husband loves your coffee your donuts and muffins leave a lot to be desired. At 8:00 they are already out of things, or else what they do have is so stale you couldn't eat it. Hope that someone will take note of this letter and start changing the Dunkin Donuts philosphy. Lost a good customer. | |
| Pam Mulveyhill | 6/11/11 |
| Dunkin @ Route 130 Sandwich MA drivethru..... ham/egg/cheese on an english muffin - muffin not toasted... 'raw'.... and... no napkin in a drive thru bag?????? C'mon folks. Pleasant workers, drive thru not so good | |
| Blind in AZ | 6/11/11 |
| Store: 4727 E. Bell Road, Phoenix AZ 85032 My husband and I went in to get some donuts. He asked the lady what they had for jelly filled, she said we have what you see here, he replied that he is blind, she was so rude embarressing him and said again we have what you see here. I was so mad, that we left without getting any donuts. In the vehicle he apologized and started crying due to someone laughing at his disability. Dunkin Donuts should be ashamed of that employee at that store, everyone deserves to be treated with respect whether you are blind or not. | |
| Hector Aponte | 6/12/11 |
| I live on Staten Island N.Y., there are two dunkin donuts shops near my house the problem i have is these shops like to steer away from the franchise coupons, they dont feel that they have to give the consumer the goods the coupon state. on many occations ive gone to these shops with a coupon and the employees will not give me the item and deny my purchase especially when its free. they openly lie and say they ran out or they dont accept the coupon. the straw that broke the camels back was on june 10 the coupon for the free frozen hot chocolate i got in the news flier, the employee told me they ran out of chocolate, now how does a coffee shop run out of hot chocolate, so they couldnt give me the free drink, this didnt sound right to me so i left and waited 15 minute then asked a friend to go purchase the drink without the coupon, to my surprize she came out with a frozen hot chocolate. disgusted and never again bye 4ever dd. | |
| john,nicholas | 6/15/11 |
gentelmen., theres-no-duncan-donuts=here-on-highway6near-senna-plantaion. this-area-is-brand-new-new-housing-area.a-carl-juner;s-hamburer-just-built. and-other-new-sanwich-store. please-check-to-set-one-up-hewe.5638,horshoe,fall.missouri,city,tx.77459.my-address. few-blocks-from-rt6. attention-to-land-buyers.sennaplantation,near,mo.city,tx. | |
| Freddy Alvatorre | 6/6/11 |
| Don't know what rate to give you yet. The situation that occurred to me was that I was robbed by a customer at a Dunkin Donuts in Corona, New York City. Today May 6th, 2011 went to meet with the manager to ask him to make me a copy of the video tape at the time in which the event occurred but the manager was not there. I am not sure what the procedure is regarding obtaining a video of the altercation but I am hoping that if Dunkin Donuts expects frequent paying customer feel safe at their facilities then they must cooperate so that such crimes are prevented from continuing occurring at their facility. I am going to consult with an attorney regarding my options in case they don't cooperate in providing me with a video to give to the police as evidence. Sincerely, Freddy Alvatorre | |
| Kevin klix | 6/7/11 |
| From: kevinklix@hotmail.com To: lealmanagement@gmail.com Subject: Dunkin Donuts Oneonta Main Street Store Date: Tue, 24 May 2011 15:31:25 +0000 This was sent almost 3 weeks ago with no response. So I take it that no matter what you customers think, doesnt matter. Well after careful consideration and the option of saving a few hundred dollars a month on Dunkin Coffee. I will shop for my coffee elsewhere. Service is still terribly slow and most of the employees have terrible attitudes and prefer to talk and socialize while customers wait. I am a repeat customer of yours at the Oneonta, New York store. I generally go in2- 3 times a day an spend an average of $8- $10 for my X-large coffe, and also for the Coolatta's and ice coffee i pick up for coworkers. My reason for this email is this. Your workers there definately need to find a betters ystem of working. it seems even when the store isnt busy, it takes entirely too long to wait on a customer. The employees need to be able to multi-task. In the evening you have a woman named Cheri that spends more time talking about her personal life about her husband who just got out of jai land her other issues than helping the customers. I don't mind people talking but when we are at the counter treat us as customers and not a hinderance of your day. Also on day shift there. You have mostly 5-6 staff working and it stll takes at least 5-10 inutes to geta coffee if the line has 3 or more customers. I am just venting because there have been several times that I had to leave because the wait was ridiculous. As I stated earlier. I go in to that store at least 2-3 times a day. I enjoy Dunkin Donuts coffee greatly but I'd much rather save $200 a month than have to have a bad experience. regards, | |
| sylvia m. | 6/7/11 |
| Please put a store close to our downtown city Mcallen Tx.I came from Boston MA and I cant seem to forget your coffe tried oter places but no luck.Plllleeeaasssee.Tahnk you so much I miss my blueberry ice coffee. | |
| Phyllis | 6/9/11 |
| I had the displeasure of going into your establishment were there was no air conditioners for two days. What a disgrace, the employees were saturated, and when I called the owner, his answer was mind your own business. Good bye Dunkin | |
| Shelly Parker | 6/9/11 |
| To whom it may concern The Dunkin Donuts at 3101 W. Irving Park, Chicago, IL is the best place to get coffee. The crew members are very friendly, respectful, fast. Whenever I come to this Dunkin Donuts, I don't need to give my order. The guy named Abieshek remembers my coffee and makes it perfectly. The girl is also very friendly. Abieshek and the other girl are awesome workers. | |
| Sally | 6/9/11 |
| Dear sir , Please be advised that the temperatue inside the store where I went to get my coffee was over 100 degrees. I think that it was very unconfortable for myself, for my guest and for your employees. It is inhumane and unecceptable condition that needs to be addressed ASAP, otherwise you will lose my business and others also. Regards Note : today 6/9/11 temperature 102 degrees location : 293 Route 18 south , East Brunswick | |
| Donna | 5/31/11 |
| I go to the same Dunkin Donuts Drive Thru at 3209 S. Wilmington Street, Raleigh, NC at about the same time on days I work. The employees' are slow and half the time act like they don't know what is on the menu. If you ask a question, they act like it makes them ill. The help is anything but personable. Also, they have stopped carrying Blueberry Bagels and Cranberry Orange Muffins. It seems like the coffee price goes up every few months. You can't beat Dunkin Donuts coffee but unsure if it is worth the aggravation first thing in the morning. Bojangles and Biscuitville are also convenient so I may take my business elsewhere. | |
| tax payer of the commonwealth | 6/3/11 |
| UP TOWN SOUTHBRIDGE MASSACHUSETTS MAIN STREET ACROSS FROM NOTRO DAME CHURCH THE DUNCAN DONUTS, We are disabled and handicap people.A ANTHONY BATTISTA is harassing and threating to harm and kill all handicap disable people at this location of duncan donuts,every time he shows up in his silver truck or on his black harley davidson dresser he screams and threatens to kill all handicap disabled people,at any ducan donuts. When Mr.battista is inside or out side, we have all notice hes looking at young twink teenage school girl kids and making sexual comments towards them,HERE AT DUNCAN DONUTS.This mr.battista needs a 24 hr no treapass law on him. | |
| Isabella | 6/5/11 |
| went to DD last night at 11:00pm for a med ice coffee I buy from this place everyday...I got home with a flat bread ham and cheese sandwich went to take a drink of my coffee it was so nasty I could not drink it was not just old coffee but burn coffee.. when I pay for something it should be right....so piss off going back today and let them know how i feel.. DD use to have a ad about how fresh there coffee is...ya right | |
| Salvatore Trentacoste | 5/26/11 |
| the North arlington NJ store neede to be visited by corporate to Correct a poorly run store.i ordered 1 klarge coffee and 2 hash browns and the woman working the short order area of the store could not handle more that 1 item at a timie MASS confusion on her part.I got my hash browns8 minits later and they were COLD as ICE .Un-called for.do not viosit the 29 schutyler ave North Arlington NJ store .they are a very poor run operation and need to be closed or at least visited by corporate | |
| N.Kallow | 5/28/11 |
| My 11 year old son went up to the Dunkin Donuts a block from our house to get a hot chocolate. Most of the employees know us there as we are regulars. This particular day there was a male employee there that my son was not familiar with. To make a long story short, my son ordered a drink and when the man rung it up he was 6 cents short. He told the man that he would call his mom to bring the difference or be right back with the 6 cents and he would leave the drink there. The man started screaming at my son at the top of his lungs. He went on and on until my son just walked out of the store and came home. My son was visibly shaken. I immediately went up to Dunkin Donuts with him and went in to see what the problem was. I told the man that I was there to pay the 6 cents for the drink. He began screaming unrelentingly. It was impossible to get a word in. I finally asked or his name. He gladly gave it to me telling me he didn't care if I told the manager or anyone else. He sarcastically asked if I wanted his I.D. It is unbelievable the stink that he made over 6 cents that my son and I were both willing to pay to him prior to getting the drink. In addition, whenever my son has change from his order he always throws it in the tip bucket. He always has change as this is the first time he did not have enough for his order. He had stopped by on a whim and didn't know how much he had in his wallet. Needless to say, I told my son that I did not want him going to that Dunkin Donuts anymore until I speak with the corporate offices and see how they respond. If nothing is done I will not be going to any Dunkin Donuts anymore. I am deeply saddened and angered that a man (approx. 45 yrs. old) would speak in such a way with a child over 6 cents. | |
| ted egusquiza | 5/29/11 |
| this is about store number 331811 located at 1110 hwy 50 east, clermont fl. this place is dirty all around, the tables are allways filthy so are the floors. there are some arm chairs so disgusting, that it look like they picked them up from the garbage. the people behind the counter not friendly at all. i will also be getting in touch with the health dept. I was there on 05-29-11 at about 8:50 in the evening, and i will never go back. | |
| R G | 5/20/11 |
| I visit the store on St. Joe Ctr Rd in Fort Wayne, IN (store# 347513) at least 7 times a week. I used to go twice on somedays. The store is a mess. After taking the second survey on www.telldunkin.com, I did receive a call from Brad, who stated he was the mgr. He was nice. Since then, I have been to the web site 3 additional times. Nicki is rude. It seems to be an everday occurance to get my order wrong. The last straw was when I went Wednesday, 5/18/11. I was "ganged up on" by the 3 shift leaders: Rachel, Dalia and "Noname" (as I couldnt see her name tag). I had went back because the sign posted states: "your order is free if you do not receive a receipt". Rachel (and her posse?) told me it was an ongoing issue with me, it was MY fault for telling them to keep the change (for the tip jar!!)--I didnt know tipping was a crime?--and when I told her it was their store policy and it was HER responsibility to give me the receipt, she again blamed ME stating, I drove off too fast, thus abandoning the receipt. When I suggested she hold my drinks until she could give me a receipt (Why am I solving their problem???) Noname states they are "timed on everything and cant hold the drinks." It is my responsibility to pay, get my drinks and then wait until the receipt is given, then drive off. (How does this help their "time"?) This way I get my receipt and they do not have to refund my money for not getting a receipt. A "no receipt" has happend 5x. NO lie! 5x's!!! (In fairness, factor in I WAS a customer going to drive thru 7 to 10 times a week.) I have been given a refund 1x....only one single time!!! There has always been an excuse as to why they cannot provide one (2x) and 2x I never bothered to drive back once I realized. I used to purchase drinks there everyday--sometimes twice a day. I am gone forever. They do NOT care. They want to blame ME for not doing their jobs, it takes 3 "shift leaders" to do this? GROW UP, Rachel. (BTW, Rachel is not a young adult, she appeared to be an adult woman in her 30's....why act so immature??) You need "your posse" to help you talk to a customer? I was at drive thru everytime! How intimidating could I have been? What were you so afraid I'd do to you through the drive thru window? I am baffled. Baffled that you cant do your job, get an order correct (repeated wrong drinks given out), act autonimously and BLAME THE CUSTOMER for your own service issues. No way. No more. I am gone forever. Dunkin Donuts needs to be ashamed of store # 347513! | |
| Susan Redline | 5/22/11 |
| Dear Sirs: I am so thrilled with your Duncan Donuts at 4460 Easton Avenue, Bethlehem, PA Store # 340538. Without exception, all the personnel there are so very friendly. They always greet me with a smile and happy comment and always wish me a good day. I am never hurried when making sumptuous selections and most importantly, they always use papers when picking up my selections from the trays. Also, I recently decided to take my 91 year old mother to this store for a treat and a cup of coffee. She has trouble walking. I took her to a table and ordered our treats and coffee. I took the treats over to the table and they very cheerfully brought the coffee over to the table for me. What fabulous service! As the coffee cup was too hot for her to handle, I asked for another empty cup for her to insert the full cup. No problem! The people at this store really serve and please their customers. This is what makes this particular Duncan Donuts stand out. Also, chocolate covered Coffee Roll and Sesame Bagels. I was impressed also when, this morning, I ordered the Coffee Cake first, then the Corn Muffin and then the Glazed Coffee Roll. She put the Glazed Coffee Roll in the bag first and then the Corn Muffin and was careful to place and arrange the Coffee Cake in last (on the top) so as not to knock off the topping on the Coffee Cake. Impressive! Wonderful job. Hope you all get to read this at this store! | |
| Adam K | 5/22/11 |
| I visited the D&D on Newfield st in Middletown CT store #341141. I placed an order at the counter wich was 2 lrg coffee's and two bagels. One lrg being a frnch van light-n-sweet and a lrg hzlent light w/three sugars.Then we have two everything bagels toasted twice with cream cheese. When I recieved the order I got a Lrg frnch van light w/no sug, a hzlnt black, 1 bagel not toasted and no cream cheese 2nd bagel just cream cheese and never seen the toaster.How will these kids survive in this world if they cant even make a cup of coffee or even toast a bagel, and I am just trying to get a coffee how i like it because I run on Dunkin.Im not asking for a new shuttle from nasa or another way to break the sound barrior. Im just trying to get a cup of coffee to start my day. | |
| Peggy Bollinger | 5/15/11 |
| I have visited the Dunkin Donut located on West Crossville Road in Roswell, Georgia, three times. All three times there have been problems. The first and third time part of my order was missing once I got home. The second visit I had ordered a dozen of cream filled donuts. I got them all the way home only to find there was NO cream in any of them. I took them back for a dozen replacements. Took them home again only to find that the employees had cut each of the donuts open and filled them. It is despicable that this location is being allowed to operate in this matter. I will not go back not even for the sake of my young daughter. | |
| Diane | 5/15/11 |
| I am from St.Catharines ON in Canada(20 minutes from Lewiston, NY) Yesterday we were at the Outlet Mall in Lewiston shopping. We stopped for a coffee at Dunkin Donuts. The Canadian $ is worth $1.04 US. The coffee shop charged us 10 cents exchange for each Canadian dollar we used. I explained that the Canadian Dollar was worth more than the US dollar. She said she knew but policy was that they charge the 10 cents exchange. Why is that? This is the end of Dunkin Donut for me!! | |
| Toni Watts | 5/20/11 |
| THIS MORNING (5/20/2011) AROUND 9:00AM, I VISITED THE NEIGHBORHOOD STORE LOCATED AT 3512 E. HILLSBOROUGH AVENUE IN TAMPA, FLORIDA TO BUY BREAKFAST AT THE DRIVE THRU. THERE WAS AN ADVERTISEMENT ON THE ORDER BOARD FOR A BIG AND TOASTY SANDWICH WITH A MEDIUM CUP OF COFFEE FOR $3.99. AFTER I ORDERED, I WAS TOLD THAT THE BREAKFAST WAS $5.34. WHEN I GOT TO THE WINDOW, I TOLD THE CLERK ABOUT THE ADVERTISED SPECIAL AND SHE DENIED ITS EXISTENCE. SHE HAD TWO OTHER LADIES COME TO THE WINDOW, ONE OF WHICH WAS EXTREMELY RUDE. SHE TOLD ME THERE WAS NO SPECIAL AND IF I DIDN'T PAY THEN I DID NOT WANT THE FOOD. I WAS INSISTENT THAT SOMEONE CHECK THE SIGN BECAUSE AT THAT POINT IT WAS A MATTER OF PRINCIPLE AND I FELT THAT SHE WAS BLATANTLY CALLING ME A LIAR. SHE REFUSED. EVENTUALLY, SHE CAME BACK AND PUSHED THE ORDER OUT THE WINDOW TO ME AND SAID MOVE ON BECAUSE YOU'RE HOLDING UP MY CUSTOMERS. I SHOP AT DUNKIN DONUTS AT LEAST 1-2 TIMES PER WEEK WITH MY FRREQUENT VISITS CARD AND I HAVE NEVER BEEN TREATED SO RUDELY. I FELT VERY INTIMIDATED AND GANGED UP ON. YOU SHOULD PAY A SURPRISE VIST TO THIS ESTABLISHMENT. IT MAKES YOUR "BRAND" LOOK VERY VERY BAD AND UNPROFESSIONAL. YOU MAY CONTACT ME @ TONIWATTS@VERIZON.NET OR P.O. BOX 77142, TAMPA, FL 33675. THANK YOU. | |
| Gary Williams | 5/17/11 |
| I am writing this in hopes of bringing a franchise to my area once again. there used to be a dunkin donuts near me located on the intersection of john scott hwy and sunset blvd. in steubenville ohio, I know of an excisting building that would be a great place to open another..close to other businesses and acess to to the highway. there is plenty of traffic going through this area. and I believe it would be a great place to start another business...If interested, contact me through my email at...garywill1970@yahoo.com...thank you. | |
| Ana | 5/18/11 |
| Dunkin Donuts in Ridgefield, CT is the worse !!!! they cant get the damn coffee order right how hard is it? .. 3 sugars little milk ? come on people. Hire someone who understands what your ordering and not pulling sh**t out of there a**. | |
| Daniel Moraca | 5/18/11 |
| Have a wonderful idea for a breakfast sandwich that grown ups and children would love using same ingrediants as what is already used. Would like to be paid for idea.Working on patening idea so it can not be stolen.Sales could excpect to increase by 25%or30%. This is a completly new way to serve a sandwich. | |
| Jack Straw | 5/20/11 |
| Dunkin Donuts on Schoenersville Rd bethlehem PA: Coffee tastes thin, bitter and burnt. Glass on front door and windows has been greasy and smudged for over 6 months. I mentioned it to them twice and they don't seem to care. Coffee pots are probably as gross as the windows. I kept going back hoping the coffee would get better. Today it is horrible and bitter and the creme and sugar ratio is way off. No consistency, owners seem rude, dirty. Have some pride and stop taking short cuts, cheapening the product (probably thinning the coffee and going cheap on creme and sugar). I guess I have to go waste my money at Starbucks again. | |
| Jermie Boch | 5/11/11 |
| To whom this may concern, This morning while on my way to work, I made my normal stop at Dunkin Donuts located 703 Main Street, Walpole, MA, I order the same thing every day for the last 10 years, which is a french vanilla hot coffee cream and sugar, along with a sausage on a plain croissant, because I am allergic to eggs, the funny thing is I am charge a different amount depending on location or if an employee is new, and to prevent holding up the drive thru or causing any aggravation, I moved right along saying to myself they got me today, because sometimes I am charge for just a sausage on a plain croissant, the other times I am charge for a sausage on a croissant with eggs and cheese. Today was different I order my normal order and like alway I ask for 1 strawberry jelly, and i was told I cannot have it, I then ask were they out of them and the lady said no, she then turn around and said it would be an extra 50 cents for 1 strawberry jelly, I then ask for a manager, The manager greeted me with an attitude saying “ WHATS THE PROBLEM” and I told him that I was being charge 50 cents for 1 strawberry jelly. The manager then said all Dunkin Donuts charges 50 cent for 1 strawberry jelly, I told him, I have never been charge for a side of jelly, and he told me, well people around here are not doing their job, and a side of jelly or ketchup is 50 cents, I ask the manager for his name and he said Ozzy then he repeated Ozzy Osbourne and if there was any else he can help me with. | |
| joanne sanderson | 5/11/11 |
| i went to the store on holland rd in virginia beach va on mothers day ad bought 6 jelly donuts they were stale and i had to through out half of them they are to expensive i can get better and fresher donuts at a fraction of the price at walmart i will not spend $5.25 again for 6 donuts | |
| Anonymous | 5/12/11 |
| I've worked at a dunkin donuts, the manager at this store has a history of stealing over $170,000 from a helpless old man, while i am sure that second chances are in order, i believe something needs to be done about the money that has gone missing from the registers. There is no hard evidence of anyone in particular, but every employee at this store will clearly state their opinion that they believe it was the manager. I put in my two weeks notice, because I can not work in such a negative atmosphere and refuse to be the only employee scolded for stating my opinions. It is ridiculous and the management over there needs to be strongly improve. It is VERY disorganized and there is VERY poor communication between employees. Of course more people at this store are more than happy to work for crunch time and get mad when I do my best to serve the CUSTOMER, not the CLOCK. I get my work done efficently and effectively. I can only say I will be too happy to leave. | |
| Candi Girl | 5/6/11 |
| SO my husband goes and gets me a coffee from Dunkin Donuts on Weir st Taunton MA 02780. I get my ICed coffe with lots of Caramel Swirl and This old lady Hates it But today, today is different. Today she dicides to tell my husband she is not putting alot of caramel in my coffee and that his wife (ME) need to change her diet!!!! Really? AND YES I WORK IN THE RESTAURANT BUSINESS ALSO AND I DO KNOW WHAT IM ORDERING BUT THESE PEOPLE ARE IGNORANT OH ANS THEIR BAKERY ITEMS ARE HARD AS ROCKS TOO! AND there is no manager at this location EVER! I will sue this location for discrimination if this does not stop! | |
| Teach Thorne | 5/6/11 |
| Just left Dunkin Donut - 2629 AVE I BROOKLYN, NY... and I was completely DISGUSTED!!! I went in to order an ice cream shake, but changed it to an ice coffee when I saw the calorie comparison - and when she gave me a HOT coffee instead of ICE one, thats when she went into her native HINDU/BENGALI dialect as if I would NOT know she was talking about me, and little did SHE know I just came back from teaching from over there from one year. YES! THE WORLD IS GETTING SMALLER! HOW DISGUSTING AND RUDE, TO TALK ABOUT CUSTOMER IN THEIR FACE AND THEN COME AND SMILE AND GIVE ME CHANGE LIKE I WOULD NOT KNOW, I LEFT THE ORDER AND HER FAKE SERVICE RIGHT THERE,BUT I RECORDED HER SPEAKING SLANDER IN HER NATIVE TONGUE - AND I WILL PURSUE IT TO ITS HIGHEST LEVEL!!!!! If you're were going to insult my intelligence you should of done in silence. | |
| troy | 5/7/11 |
| i work at dunkin donuts in bainbridge new york on 3rd shift nd since i started its been nothin but problems 2nd shift leaves the place dirty nd unorganized for 3rd shift then i gotta do there work plus all my work nd every1 treats 3rd shift like crap nd says im not doin my job nd they make 3rd shift work even when there sick while makin donuts nd food which there is a sign that says employees must not work if coughing,sneezing,or runny nose nd i have all 3 nd there is only 2 3rd shit workers nd there is suppose to b atleast 4 so if sum1 has to call in then they dnt let me out of work till almost 630 everyday nd the schedule says 5 | |
| cathy ramirez | 5/9/11 |
| my husband and I used visit dunkin donuts on a daily basis, until last week. Kelly (one of the "customer service" agents, was rude to us for the last time. This "person" is the rudest and worst thing to have dealing with customers. After 4 years of daily purchasing, and daily rude comments, and yelling at us like we are 2 year olds, we are done dealing with this person, and since we (as well as all of our co-workers and students..i work at a high school, have all complained on more than several occasions, we will not return, until this person is gone. | |
| Disatisfied customer | 5/10/11 |
| Well it looks like the rest of the Nation feels the same way I do about Dunkin "Don't Dine There Anymore" Doughnuts. I went to purchase 2 dozen doughnuts just this morning-May 10, 2011 for my co-workers and I could not believe how chincey and small the size of the doughnuts were. What once was an enjoyable experience to get a least 5-6 bites out of a fresh doughnut you are lucky to get 3. I doubt this will reach anyone at head quarters and even if it does they will do little to change their policy and try to please their cusomers. In the mean time I will be taking my business to Krispy Kream. DD you can dunk your profits elsewhere but not from my wallet. | |
| Shannon Libby | 5/10/11 |
| I just came back from the Dunkin Donuts on Briley Parkway South in Nashville Tennessee. I visit this location 3-5 times a week and have for the last 3 months. Today was the worst experience I have had there and will never return! I will be sure to tell all of my friends, coworkers and fellow students about my experience. Today, May 10 at approximately 9:00 a.m I asked a couple of my friends if they would like to go to Dunkin Donuts with me, I bought a bagel sandwich, a cup of coffee and an apple juice. The lady on the inside counter that took my order was polite. I was waiting patiently for my order at the counter, Apparently another lady from drive thru was the person who made my order and instead of bringing the order to the counter she was yelling across the room. It was a different person than the one who waited on me, and I was making conversation with my friends while waiting so I did not know she was talking to me. Instead of bringing the order to the counter she continued yelling across the room and auctioning the order off, there were 10 people in the store and I never left the counter so I am certain it would not be difficult to figure out who I was, all she had to do was walk across to the counter where I was at. Whenever noone responded to her yelling she decided it was appropriate to use a degrading tone, she yelled it one word at a time like she was mentally handicapped. That is when I figured out it was me she was talking to. I was VERY VERY unnerved and highly aggitated by this. I like the coffee to start my day or even my afternoon but I do not like to start my day angry, therefore, I will never return. The lady who originally took my order tried to make the situation better because I made it very clear that I was not happy. This is the first time in my life I have ever made a complaint and I hope its the last, I spend my hard earned money in your establishment to be treated like I am being done a favor. I will never return. Thanks for your time, Shannon Libby if necessary feel free to contact me at libbyladybug@hotmail,com | |
| Susan | 5/10/11 |
| I am a frequent customer at the Branford Dunkin Donuts (on Leetes Island Rd). My co-worker and I often get coffee sometimes twice a day. Last week I ordered two coffees. The total came to 4.00. I gave your employee Jessica a ten dollar bill and because I was yakking with my co-worker, I drove off without taking my change. I did not discover this until 3 hours later when I was home. I called the store and no one knew anything about it. I was told to call the manager during the day. I had completely forgotten about it when my co-worker went to get coffee the next week. Jessica had placed my change in a bag and held it aside for me. She recognized my co-worker and gave it to her. I was so surprised and delighted, my husband is out of work (he is recovering from a stroke) so $6.00 is alot for me. You should be so proud to have such an honest employee. She is also always cheerful and smiling when she serves our coffee at the drive thru even though it is a pretty busy store. | |
| Richard | 5/6/11 |
| I have been getting coffee from Dunkin Donuts near Five Mile Road and Telegraph, Redford MI every weekday for the past 3 months. I ALWAYS ask for milk in the coffee instead of cream. To empasize that I want milk, I spell it out: M I L K not cream. It's like talking to a Five year old. Even when I go inside the store, stand in front of the employee, and tell them very clearly that I want M I L K, yep, I get cream. I have been very clear, patient, and nice to the employees, but nothing makes a difference. I therefore found another place to get coffee each day. | |
| Denise Bailey | 4/28/11 |
| I go to the Dunkin Doughnuts in Bethlehem PA on Schoenersville Road, for the past week my bagel was like a brick and could not eat it. I wrote a complaint about four months ago that when you ordered toasted bagel with butter the bagel was hard and very little butter. It improved for about two weeks and now has gotten worse than before. You need to train the employees that a toasted bagel does not mean a brick!!!! Try to get it right or I will go to WAWA!!!!!! | |
| timothy e holt | 5/1/11 |
| HI I GO TO THE DUNKIN DONUTS AT 3350 KIRCHOFF RD ROLLING MEADOWS ILL. THE STORE IS ALWAYS KEPT CLEAN. EVERY ONE IS COURTUSY. THE MANAGER CARMAN DOES A GREAT JOB SHE IS A HARD WORKER. | |
| C. Mclaughlin | 5/4/11 |
| Hello, I wanted to make the company aware of the Dunkin Donuts on Nantasket Avenue in Hull, Mass. I love your coffee and I buy a lot of it including my entire Family. Every Saturday everyone comes over my house including all my neighbors and we have "Coffee Talk". I will not buy the coffee at Dunkin Donuts in Hull because it is horrible. I drive to Jackson square in Weymouth to get it. The coffee in Hull is bitter, horrible and they never make it the way you want it. All my neighbors hate it also. Every Saturday, my family and neighbors always ask me if I called the headquarters to complain. I figured maybe they had a bad day in Hull and kept giving them more chances. Maybe they don't clean the machine or pots. My mother recently went there and said she will never go back. I told her its always like that so we don't go there.The sad part about this is I could walk there and now I drive out of town to get my coffee for my family and friends. Im at Executive Chef and run a tight ship and something is definitely wrong with the coffee there. Maybe you should make a surprise visit and get a coffee. I guarantee, you will be extremely disappointed as I always am. The coffee at Bridge street in Weymouth is the best. The one by the bridge and they are so fast. I love that one. Please make changes to the Hull Dunkin donuts. Gas is too high to have to drive 7 miles away for coffee. Im Very disgruntled and wish I could give a lower score for the coffee in Hull.MY score for the coffee in Hull is "THE WORST COFFEE (IF THAT IS WHAT YOU WANT TO CALL IT,) AROUND I HAVE EVER TASTED. ITS DISGUSTING!!!!!!!! | |
| Roger landman | 4/26/11 |
| My wife and i spend about$50.00 a week at your cape coral store on Del Prado.We are very unhappy the new manager Dawn is rude,obnoxious we need a new manager like doreen back. Your best employees to me are Jason.ary,Lindsey i believe. I am going to Mc Donalds from now on until there is new manager. Dissatisfied | |
| GMP | 4/12/11 |
| I have drank your coffee for many years and have been a loyal customer. Lately I have become dismayed with the quality of your coffee. I shop at two different stores in Ct. The best way to put this is the taste of the coffee is watered down. I don't get that great Dunkin Donuts coffee taste and smell. I understand that stores are owned by franchisees who may be diluting your product in order to earn more profits. This is sad. | |
| A manager of a eating establishment | 4/12/11 |
| Don't people have better things to do than to moan and groan about food. I have people call and complain to me all the time and 90% of the time it is the customers fault. They don't know what they want and when you repeat their order back to them they agree but 5 minutes later they come back saying that isn't what they ordered. All I ask is as a customer don't complain when you order a product a certain way and it is wrong. I throw a lot of poduct away because of customer mistatkes. I have been in the restaurant business for 4 years and have heard it all. | |
| Frances Kraidman | 4/13/11 |
| Dunkin Donuts/Baskin-Robbins Store #342353 1111 Rt 37 West Toms River NJ 4/7/11 Not happy with Drive thru.......never have bagels or donuts....requested (plain bagels or jelly donuts or always oh "we are out" even the Texas Egg Sandwich "oh we don't have the bread...come back later..."hello" I'm late for work...oh another thing whatever you order a bagel or a sandwich thru the drive thru....it's pull to the side and we'll bring it out to you.....(another delay) most of the employees are kids..always talking about "dates" "school" fooling around behind the counter....then you have a very very few that remember you and say hello and what can I get for you........some kids are nice and respectful. otherwise very rude employees.....ask for frence vanilla coffee === get regular plain coffee by the time I get to work......it's too late to go back.... Order something with my grandchildren in the car "We are all out of that or this" I never complain....I know where every dunkin donuts store is that's how I land mark its a "private joke" within my family.......unreal how this store operates... wish you would send spotters on different days at different times you will see I'm right. | |
| Sandy | 4/16/11 |
| I shop at a local DD, store #34117. Several complaints as follows: 1. As I entered today,the girl was mopping the area where customers enter, with the mop bucket and wringer, and had the sign "WET FLOOR" - I could not see any spills on the floor, if this was routine, what a terrible time to mop floors, on a busy Saturday morning. 2. The same girl took my order, per directions, from her manager, as this girl is new. I gave her my coupon, and asked for a bagel, untoasted. First of all, she gave me a final price, without the coupon, which was right in front of her. Second of all, the bagel came thru TOASTED. This is not the first time I have had this happen. The crew does not read computer register tapes...why? How is your training? Yes, they are busy, but hopefully trained to READ. By not reading correctly, time is WAISTING? 3. Are there different prices at different DD shops? Thank you. | |
| | 4/17/11 |
| ARE YOU KIDDING ME,YES ALL CAPS BECAUSE I'M YELLING MAD.I REMEMBER AS A KID IN N.Y.C. DONKIN DONUTS WAS THE PLACE TO GO FOR THE BEST COFFEE AND DONUTS. NOW FORGETABOUTIT!! YOU HAD A TRIPLE CHOC MUFFIN, TO DIE FOR. EVERYDAY IT WOULD BE SOLD OUT. AND NOW I AM TOLD, OH WE ONLY HAVE THEM FOR ABOUT A MONTH. SO WE CAN'T MAKE THEM ANY MORE. I NEED MY CHOC. I LOOK FOR IT EVERYDAY. YES EVERYDAY. WHAT ARE YOU THINKING. REALLY PUT OUT OVER THIS. AND SOME ONE PLEASE TELL THESE STUPID KIDS. DON'T MOP THE FLOOR WITH GLOVES ON AND THEN SERVE SOMEONE,THIER COFFEE AND FOOD ITEM WITH THE SAME GLOVES HELLO !!!!!. BRINK BACK THE OLDER PERSON, TO SERVE A CUSTOMER. WHO IS CAPTAIN OF THIS SHIP. WHAT IS GOING ON?? JUST A FEW CHANGES BACK TO THE WAY IT WAS, AND ANY D.D. STORE WILL BE A GOLD MINE. HELLO !!! WAKE THE HELL UP PEOPLE.ARE YOU IN THIS TO MAKE MONEY OR IS THIS THE BEST WAY TO MAKE A WRIGHTOFF FOR YOUR TAXES ???? THE PERSON THAT MADE THE DECISSION TO STOP THE TRIPLE CHOC MUFFIN. I WOULD LIKE TO LOOSE MY SHOE IN YOU. I AM DONE WITH DUNKIN DONUTS. SIGNED VERY PISSED OFF. D.K. | |
| LINDA SULLIVAN | 4/20/11 |
| why is there no DD in Lindenhurst, IL?? | |
| bernard harris | 4/20/11 |
| In your places I never see a RECYCLE BIN. We who live in homes do recycle carbage.It says on your bags,RECYCLE ,(WHERE?)A few years I notices ashes on my auto because builders were burning to clear areas .I reported to the Enviorment people and it was stopped burning now I would like to report you folks by not following what you should be doing My name i BERNARD HARRIS @669810 AVE N 412 LAKE WORTH FL 33467 and I would like a response from you. No eating places including the hospital my wife is in recycle buthome owners do follow the rules. I would like a written response to my email.Doubt you will as you have no ANSWER to my letter. Please take that(hypocritical)words of your or provide separate bins | |
| Layedback Larry | 4/20/11 |
| There ain't nothin funnier than DD's employees lighten one up before during and after work and reading this stuff you clowns write. They got you sized up before you even open the door and play ya to their hearts merriment and laugh as yer disgruntled arse goes out the door. They don't get paid enough to make you happy. Why should they? DDs don't care about their piece of mind, why should they care about yours? "Misery loves company", and you're the company. | |
| Debby Wilcox | 4/21/11 |
| My daughter & I stopped by the drive thru last week at your 216 Reynolds Rd. Johnson City, NY 13790 location and found the woman at the window to be extremely rude. We both got a ice coffee and had a coupon for the free apple pie. They had no apple pie and would only substitute a regular donut. The filled donut was very hard and old and was thrown away apon receipt. But the woman was very snippy and said not to expect a substitute again because that franchise does not allow that. She had a very bad attitude. My daughter stopped again yesterday (Wed) between 5-6 PM thru the drive through to get an ice coffee on her way to the mall. She got a small ice coffee, the sign on the drive thru said $1. and change, when she got to the window she was charged $1.00 more than the sign said. She did bring that up to the drive thru clerk, their response was they charge $1.00 extra for ice. This location is horrible and runing the respected Dunkin Donut name, That was a bunch of crap, my daughter and I get ice coffee regularly while out doing errands every week and stop at the other two locations in our area. We always get great service and pay the posted price. They people are friendly. We have stopped at this location twice recently for convenience only. We really felt the need to inform Corporate of the manner this franchise is running their terrible business. Another time I ordered a breakfast sandwich at this same location and it was not eatible. If you have further questions please feel free to contact me at debonaire@echoes.net I could ask my daughter if it was a guy or girl that waited on her at the drive thru last evening and charged her $1.00 more. My guess is a tip was added onto the price of the ice coffee. That is totally not right. I am an avid dunkin donuts coffee user, which I purchase for my home. We do not drink any other kind of coffee. We are big fans of this coffee. But this location is the pitts. Debby | |
| R. J. Fuller | 4/8/11 |
| My recent visit to Dunkin Donuts located at 2704 Candler Rd., Decatur, Ga, 30034 was awful. They were not prompt in service, the donuts were dry and tasteless. I ordered 1/2 dozen of creme filled donut; they were nothing but dry bread with a drop of filling. I couldn't believe I paid almost six dollars for dry bread! Money is to hard to come by now, and ripping customers off and deceiving them is not the answer. Your company name is going to the dogs; I can get better donuts and service from my local Walmart and Krogers. I am done with DD period! | |
| india brooks | 4/4/11 |
| The dunkin Donuts in woodbridge va is awful in all of them their not one white, black or indian working their the manager nothing but spanish, my friend said she went and applied for a job this Dunkin Donuts is right across from jo jo icecream on Farley St and if it was white owned or black or any other race did that to them their be the first to scream out racial or prejudice, they should not be allowed to be in this country and they dont want to hire americans, we made this country to what it is for them to come and get a opportunity this is not their country. | |
| Dennis Mink | 4/4/11 |
| 245-01 Jericho Turnpike Bellerose,N.Y.11426 A friend and I allowed our 5 kids to get donuts and drinks at this location. We both agreed the kids could go there directly from school and we would pick them up.There were no other customers in the store at this time.My friend ordered a Cappucino and I was about to order a dozen donuts to take home ,with my extra large coffee. The kids were told that there fifteen minutes were up and they had to leave the store. I explained that I was the parent of one of the kids and my friend and I were driving them home.A gentleman said,"these are the rules" as he pointed to the sign.I then explained that I was about to order and requested the manager.He said the manager was not in the store,and that he could also not give me his phone number that I requested.We love Dunkin Donuts ,but this location is rude ,obnoxious and unprofessional ! Please ensure that these derogatory comments do not include your Hillside Ave location in Bellerose.I always get professional and courteous service there ! | |
| james smith | 4/5/11 |
| i just dont know why people waste their time doing this complaining about employees, if you dont like the service suck it up, but dont cmplain. people dont understand how hard we work for minimum pay and still we do our best and people complain! | |
| WASHINGTON BLVD | 4/6/11 |
| ORDER THE NEW SANDWICH CALLED BIG AND TOASTY SHOULD BE CALLED BIG AND GREASY IT WAS AWFUL AND COLD THEY WERE BZY I GUESS THEY WAS IN A RUSH ...OTHER WISE DONT ODER IT IF YOU WANT A HEART ATTACK LATER.... | |
| Heather | 4/7/11 |
| I purchased a cup of coffee from the Dunkin Donuts in Jackson NJ before work yesterday. It was HORRIBLE!! It must of had a tablespoon of coffee grinds in the cup. I expect a few but as much as what was in there was gross. When i called the store to complain, because I could not go back, they didnt even appologize. All they said was ok, come back tomorrow. | |
| Vicki Stuber | 4/3/11 |
| I visited he dunkin donuts on US-1 right next to palencia and the service was horrible the person who served us was supposedly the manager but he had a terrible attitude he had the attitude that he did not want to serve us . He was very rude and we decided to add something to our order and he acted like it was a problem !!! We will not be visiting the dunkin donuts there again !! | |
| Mr Smith | 4/4/11 |
| To whom this may concern, I live quite nearby your Dunkin Donuts location on N.21st Street Camp Hill, PA I have a number of complaints and concerns regarding the way this establishment is being run. The first of which pertains to the way your staff are hanging around in the early hours of the morning, smoking, and being extremely loud in conversation for all to hear. I once noticed a customer approaching the front of the building, only to see a member of staff duck down behind the counter, thus giving the impression that no one was there to serve. Another instance was whereby another member of staff pulled up in his car in the early morning hours, to start his shift, and then left his music system on full blast for around half an hour before going in to work. I have also seen certain members of staff sleeping in their cars, leaving the side door wide open, when they should be on duty. I suggest that if your company wishes to maintain there reputation that you portray in the media, you should then rethink about some of those that you employ. | |
| David Cadieux | 3/29/11 |
| I forgot to compliment the manager and staff of the Dunkin Donut shop on hwy 153 in Chattanooga TN. They are the most courteous of people that I meet in my daily travels around the Hamilton County area each day. It's a pleasure to stop there morning or evening. I can't mention everybody's name because some are not on the counter when I visit, but Tim and Lisa are excellent employees; always cheerful and courteous no matter how busy it is. The place, inside and out, is spic and span and the restrooms are always immaculate too. I do not know the managers name, but she too is always busy along with her crew. She certainly knows how to do her job in keeping her crew in the right spirit and maintaining the business. I have visited numerous "double D's" in my days, as I grew up in the CT, MA area where they had their beginnings, and there are some that operate with far lesser qualities, but this one on Rt 153 in Chattanooga TN needs to be commended. | |
| no longer your employee | 3/29/11 |
| I am reading thru all these complaints and God do i feel for our customers i just recently quit my job at Dunkin donuts...( days of our lives) my boss should have been a woman because he gossips more than the staff he plays one employee against another ....he only wants to be called to the window when a pretty girl is there so he can hand out the food to her....:( So i guess everyone else of our customers do not matter.....they NEVER clean the TURBO OVENS WHERE YOUR FOOD IS COOKED YUCK!!!!!! It is a shame that in 2011 they are still able to get away with this behavior..... The latte machine has not been cleaned since the dinosars walked the planet.....I only stayed a month because that wus all i could bare to handle...i have never seen such a horrible place to work the store wus always a mess and always FULL OF DRAMA......TRY TO FIND MANAGERS THAT ARE WORTH THE TIME AND PAY...ITS A SHAME BECAUSE DUNKIN IS A HOUSE HOLD NAME BUT IF THE PUBLIC ONLY REALLY KNEW THE TRUTH.....:( SHAME ON YOU...DUNKIN DONUTS | |
| Kristen Hurd | 3/30/11 |
| This is the tenth time i have been at this store on 1540 Garfield Ave Deland fla, they have very very poor service, poor additudes..One time my husband went in there n they tried giving him a Thomas Everything bagel we have THOMAS EVERYTHING bagel's in or fridge.. If he wanted one of those he would of ate one at home.No he wanted an everything bagel like he gets every morning from dunkin donuts..I couldnt believe that!When i go there EVERY time my coffee isnt the way i like it.. When i ask for a large coffee with 8 cream n 8 sugar that is what i should get iam paying for it n seeing iam paying for it that is what i should get but no its never 8/8 n trust me i can taste the difference!! I love dunkin donuts taste n quality in there coffee and food..HIRE PEOPLE WHO GIVE A DAMN ABOUT THERE JOB im seriously contacting the better business beaura seriously i go there for dunkin donut quality and taste but it isnt worth it anymore MCDONALDS will get my money everyday of the week from now on!!! | |
| Angela Dobson | 3/30/11 |
| I have been waiting for my w2 from the store in Dayville, Ct at Bell Park and they keep giving me the around and i am getting tired of it. I need the w2 so I can file my taxes. PLEASE DO SOMETHING ABOUT IT!!!!!!!!! | |
| With held | 4/1/11 |
| I work in norwood and I go to dunkin donuts on rte 1 on the north bound side. the service between the both of them are poor they do not listen on how you ask them to make the coffe you tell them one way they make it another ask for milk it has cream not a very hard job to do . The coffe the other times is burnt . The service and quality of there products is poor and below quality with the economy today and people out of work a little effort would be great instead the owners just caring about making there pockets bigger.. | |
| Shelli Bridygham | 3/29/11 |
| All these complaints are redicilous. Come to Dunking donuts in tamaqua, there coffee is always fresh as well as their baked goods. I ABSOUTLY LOVE going there. The entire crew is so plesent and the manager is AWESOME! | |
| B2 | 3/28/11 |
| I read some of these reviews.. it's appalling.. ITS A COFFEE SHOP PEOPLE.. you really think you are going to get quality sandwiches?? lol | |
| Stephanie Chaves | 3/28/11 |
| The best Dunkin in my opinion is the one in tamaqua pa, there coffee is always fresh and there virities are endless.!!!! | |
| Unsatisfied Customer | 3/25/11 |
| I visited a DD near my house this past week and was greeted by very slow service and a rude manager. Customer service is everything and if you are a manager and mistreating customers you are setting a horrible example for your staff. I don't think I'll be going back anytime soon. – Frederick, MD (Rosemont Ave. location) | |
| Mary | 3/26/11 |
| I was at a dunkin donuts in newbeford ma. I went to use a coupon for $.99. You needed to purchase a drink. My son wanted a soda and was told he could not get one, it had to be a dd drink. The coupon said ANY beverage and no where did it say it had to be a dd drink. I was very upset that they would not accomodate me on that. I did end up buying a dd drink because my son really wanted that item. It cost me more money because i had to but the soda anyway. If this is the policy it should be on the coupons. I dont know if i will be going back to a dd again. | |
| Jaclyn Kaplan | 3/18/11 |
| To whom it may concern, I visited a Dunkin Donuts at Okahumpka rest area (MP 299) on Florida's turnpike March 17th, 2011. I placed my order of a large coffee with syrup and one donut. I had in my hand a Dunkin Donut gift card. I was told by Tianna that she could not accept my gift card and I had to pay with cash or a different card. I always have Dunkin Donut gift cards and I have never had an issue with using them at any other location. It was not a pleasant experience and I will think twice before making a purchase at that location again. | |
| gb | 3/19/11 |
| I can not find the maple walnut scones....my zip code is Fl. 33436 Where in my area can I find that product? | |
| Jill G | 3/20/11 |
| I visited a Dunkin Donuts today in Stoneham (new one in the Fellsway) and witnessed an argument between an employee and customer. Poor guy wanted a cup for his kid's munchkins and was told no!!! He had to pay for it!!! The funny part is I get my iced coffee there every morning and they always put my plastic cup in another styrofoam cup (I don't even ask for it and I never have to pay for it..??). I felt bad for the guy and his kids...I believe they were ganging up on him for no reason (showing off). Poor customer service most of the time and they never have what you want (always out of something - like Munchins, frosted colored donuts, coolata mix). My favorite is when they roll their eyes at me when I ask them to fix my iced coffee.... They are not the nicest there - today proved it yet again. Back to the one on Main Street I go.... | |
| Honest Comment | 3/23/11 |
| I frequent the Dunkin Donuts in Stevensville MD and for the most part all the employees are professional & courteous....execpt for "Olga" the Store Manager. It's unbelievable that this person is representing this store considering her total lack of people skills. She is extrememly curt, never smiles, and overall looks disgusted and unhappy in her work.I would suggest replacing this miserable human being with someone with customer service skills. People like Olga are bad for business and because of "Olga" I will be taking my coffee/donut business elsewhere. | |
| David Cadieux | 3/24/11 |
| I went to the Dunkin Donuts on RT2A in Ft Oglethorpe GA. They only had one side of their butternut,coconut, and toasted coconut(my favorites)covered. I told them that I travel from New england to here, and have never seen this before. They acted like."so what"? I told them as far as I'm concerned, these are not Dunkin Donuts. I went to the one across the Tennesse River on RT153 and they were done correctly. I commended them for this. They agreed that the other store is misrepresenting the product and the effort to satisfy the customer. It's a shame because they had not had any Dunkin Donuts franchises in this area for a while, and Krispy Creeme, of which there are several here, can't even hold a candle to the product quality that one receives from Dunkin Donuts; coffee or donuts. I am the owner and licensed contractor (commercial and residential) of Pinnacle plumbing, and service many homes and businesses in the area and work jointly on many construction projects with other contractors of various skills. Just about all of us enjoy coffee and donuts. But we want what were paying for! | |
| Susie Watkins - Baltimore,MD | 3/15/11 |
| I would like to say that the Dunkin Donuts Franchise is horrible. My husband and I experienced an awful encounter on March 11th in Baltimore off of Howard and North Avenue. The employee/owner screamed insults at the both of us regarding an order that my husband and I ordered which was clearly their mistake. It was so distressing that I had to call the police. When I returned home, I immediately contacted the Corporate Office and indicated to them that the police were called and that I expected a quick response to my claim. Corporate indicated that I should receive a response within two working days. Today is the second day and nothing yet. There should not be a rating for Dunkin Donuts....they don't deserve it. S. Watkins Baltinmore, MD | |
| | 3/15/11 |
| Is there a dress code for Dunkin Donuts? I went to a Dunkin Donuts on New Haven Avenue in the Derby, CT area. The cashier had his pants hanging low under his butt and had his hand under his sweat shirt below his crouch just before I receive my purchase. Why should I have to accept any food service from this person. Dunkin Donuts is going from bad to worse. no standards any more | |
| Davie | 3/16/11 |
| Dunkin Donuts is a good place to buy donuts. | |
| good but not that good | 3/13/11 |
| I bought coffee today at Costco as I have done regularly for years. To my surprise, Dunkin Donuts 40 ounce size doubled in price. Guess I will have to go back to MJB. | |
| Emmett B. Thomas | 3/14/11 |
| I work in Ronkonkoma, NY for the Federal Government. I take public transportation to work every morning and I arrive at Ronkonkoma Station at 4:30am. The Dunkin Donuts at this location is supposed to open at 4:30am every weekday morning so I depend on this branch of Dunkins for my morning jave before I head to work. For one week straight this location has not been opening at 4:30am although they are there.I have to wait until 4:45am for them to finally open the doors. On Monday, March 14, 2011 they opened the doors as usual at 4:45am. This particular morning I decided to confront the person on duty about her tardiness. She got rude with me and I did not appreciate that especially when it is part of her job to open on time. I love Dunkin Donuts and I normally don't have any complaints but I believe it is very important to make sure the customer is just as satisfied with the level of professional service as well as with the product. | |
| Dustin Bono | 3/14/11 |
| To whom it may concern, I am currently residing in Salem,Ma for college and so does my girlfriend. On two separate occasions I went to Dunkin Dounts at quarter of 7 in the morning a week apart. Both times I went to the same one on Canal St. next to the Salem State gym and both times they said that there was no bacon for a bacon, egg, and cheese sandwich. Now my girlfriend works for another Dunkin Donuts so she knows what they are suppose to have in the morning because of the new sandwich. What you should do is send someone to the drive-thru around 6:45 am and you will see what i am talking about. Go on a Monday morning. | |
| William Cheeks | 3/12/11 |
| If America runs on Dunkin then where is mine. I need a Doughnut shop here in Princeton WV. Thank . PS you dont even have to sell doughnuts I just want coffee. | |
| New Breakfast Sandwich | 3/11/11 |
| The new breakfast sandwich which is the texas toast is the worstever. All that butter and then with the oily bacon I felt my heart stop on the first bite. Next time i just have the cup of lard. Take it out of the menu now! | |
| Forevertweetie | 3/4/11 |
| Dear Mr. Guiliani, After reading your review about wanting a Dunkin Donuts in your area, I hope you think twice about that. "Be careful what you wish for" should be taken VERY seriously especially whan wanting a Dunkin Donuts. No matter what Dunkin Donuts I EVER went to, the service is horrible. I totally agree with Sarah Alves (see her comment above) when she says the service is horrible and that people come into America and are given jobs while the American CITIZENS have to stuggle every day. Why not ask for a Krispy Kreme shop or something else. Believe me, you WILL regret getting a Dunkin Donuts if they give you one. | |
| Robert Bear | 3/5/11 |
| I moved to New Paltz N.Y. about 6 months ago, I relocated from N.Y.C, the Duncan Donuts in New Paltz has to be the worst in the country, it is not clean in the front of the stores interior,the parking lot is a mess with dirt and broken black top, the bathroom is gross, the staff could care less about you, there uniforms are dirty but most of all there inventory of a quality product that I have loved for years is not there, they run out of donuts, eggs, sausage and ham every day, by 5 they are out of product and if its later and you want a donut forget it, this location is a disgrace to the brand, I now have to travel out of the area to get Duncan Donuts which is a pain in the (a**), corporate should look into this facility and do something about it, it does not reflect the quality of there products. Thank You | |
| EX Biddeford Customer/ employee... | 3/6/11 |
| to whom this may concern.. I normally go to the store on spruce street in Biddeford, Maine. As of now i will not spend my money on a bunch of arrogant, selfish, lying, and not to mention ignorant and rude, owners of this Dunkin Donuts, Steve who is a little to friendly with underaged female customers. He refuses to give raises no matter how long you have worked there. I have been told by an employee they begged for 6 months, Jo-Ann who also handles food with out gloves, screams at employees and remains talking about them in Greek..Danillo- attempts relations with underaged employees, which i am witness of, schedules people unfairly, literally has favorite which are all mostly underaged. I feel badly for doing this but they are completely disrespectful towards everyone mostly staff. I have seen cheat someone out of 5 dollars. I just feel what he does with his dunkins has gone on far to long so therefore i think he should be made to retire along with his wife. seriously thank goodness i quit sincerly, former employee/ex customer | |
| Anonymous | 2/26/11 |
| I've been working at a Rochester, NY Dunkin' Donuts and have recently experienced discrimination from my boss. He's made several racial comments and I'd like to take this further. | |
| john | 2/28/11 |
| My daughter works at a Dunkin Donut where the girl employees are sexual harassed by the manager and owner's father. Employees are made to work over without pay. | |
| Mike scalzi | 2/25/11 |
| How is it that the evening manager at the store in the Somerset Hills shopping center in Bedminster NJ is allowed to speak with customers? This rude man of Indian (eastern) decent was so short with me and my crew one evening that we chose to leave. Let's all chip in and buy this guy a couple correspondence courses.... One for English as a second language, and one that can help him integrate into the service industry. | |
| Disappointed Customer | 2/25/11 |
| Yesterday I was asked to pick-up a dozen donuts from the supermarket for our Friday morning meeting at work. I told my boss I will do one better than that and pick them up from our new Dunkin Donuts outlet in my neighborhood. This morning at 5:15 A.M. I picked-up a dozen stale donuts from the new outlet and displayed them in the middle of our conference table confident everyone would be pleased with the taste of a freshly prepared donut. After one bite we all realized that the donuts were leftovers left out overnight for sale the following business day and we threw the donuts in the trash. | |
| Chaplain | 2/24/11 |
| I am the chaplain aboard a United States ship and we were donated a case of coffee from Dunkin Donuts. I see a lot of complaints about locations of stores. Well, it's easy to complain when you're missing out on perspective. Spending a deployment on a ship for 8+ months give you that perspective. Try being 7,000 miles away. It was nice to be given free coffee and I will continue to support Dunkin Donuts by buying their coffee when I return home. I have also encouraged family and friends to buy coffee from the Dunkin Donuts stores, after all it is much better tasting than that other coffee shop from Seattle. To Mrs. A. M. Johnson, try to get over the $.77 and realize that they actually didn't have to serve you at all. Thank yo again. | |
| Very disappointed customer | 2/21/11 |
| This morning at 10:45, I visited the drive thru window of your 942 Hyde Park Ave. location. I asked for a number 8 with a caramel latte light and order of hash browns. The employee repeated the order to me and asked me to go to the next window. When I got there, they told me that the order was $7.56. I thought this was strange because the #8 should only be $2.79 plus an extra dollar for the hash browns. She asked me what kind of coffee I had ordered and I told her that I wanted a caramel latte lite, just as I had told the other employee. When I received my order, I pulled off and went home. When I got home, I opened up the sandwich and it was an egg white flatbread sandwich (a #6 meal). This is not the first time that this has occurred. As a matter of fact, every time I have ordered a #8 (an egg white WRAP) I end up with a flatbread sandwich. Not only have I repeatedly received the same incorrect sandwich, they charge me for it as well!!! Something must be wrong with the number orders because I order a #6 meal, I get a flatbread sandwich. I order a #8 meal, I get a flatbread sandwich. This was not the only problem with my order. When I opened the sandwich, I only had HALF of an egg white omelet. I have taken pictures of it for proof. If you are running out of supplies, just tell the customers. Don't charge me for a full sandwich and give me half of a sandwich! Also, my coffee was clearly NOT caramel, but hazelnut. It was absolutely disgusting. This was the WORST experience I have had at this establishment. Please either have your employees familiarize themselves with the meals or get better people to work for you. | |
| muhammad imran | 2/22/11 |
| hi sir , i am muhamma imran my cll num923452176649.i am working in dunkin donuts pakistan karachi last 9 year . last year i was manager at dunkin donuta karachi .i got employee letter after 6 year. there is not any low for employees. here is not perment any person . after 9 year mr ayaz abdullah ask me for rezin. sir i dont know multiple company rule. in now there is not any person permenant. alot of people i know . sir i am poor man after 9 year dd pay me 15000 pakistani ruppes my email is choclate_glaze2000@yahoo.com | |
| Theresa Pisani | 2/14/11 |
| I visited one of your stores on 2/11/11 at 13605 South Apopka Vineland Rd in Orlando and ate my sandwich and donut inside. I received 2 bags. I noticed that the brown bag said "please recycle this bag". I was wondering where I would do that since I was done with the bag while in the store. I asked the girl at the register if they had a place to recycle the bag within the store and she kind of laughed and said "no we don't". Maybe there should be a place to recycle the bags within the store since I was not taking the sandwich home with me to put the bag in the recycling stack at home. What a great idea to put this on the bag but there should be a pro-active idea to making that happen easier. Just a thought that something could be in the store. Also I think repeat visitors could also drop their old bags in there as well when they come back. | |
| Rick Johnson | 2/14/11 |
| COMPLAINT ACTIVITY REPORT Case # 90061273 BBB of Central Florida Consumer Info: Johnson, Rick Business Info: Dunkin Doughnuts PO Box 1252 Bartow, FL 33831 - - 863 683-0333 Location Involved: (Same as above) Consumer's Original Complaint : Ordered a senior coffee. At the window lady said I was charged lower rate. Asked how much is the coffee normal. It was the same price. Instead of stating they had no senior discount lady tried to make me believe I was getting a lower rate. Actually it was the same. Last time I went to this place they did not screw top tightly on thermos and it spilled all over my dress clothes. I was on the way to work. Bad place to visit. Consumer's Desired Resolution: Change dishonest practice and state to customers: "we don't offer senior discounts". Other Dunkin Doughnuts do offer discounts for seniors. BBB Processing 01/07/2011 web BBB Case Received by BBB 01/10/2011 jmo BBB Case Reviewed by BBB 01/10/2011 Otto EMAIL Send Acknowledgement to Consumer 01/10/2011 Otto MAIL Notify Business of Dispute 01/26/2011 OttO BBB No response to first notice to business 01/26/2011 OttO EMAIL Consumer - Have You Heard From the Company 01/26/2011 OttO MAIL Reminder of Dispute to Business 01/26/2011 BBB MORE INFO RECEIVED FROM THE CONSUMER : Business has not contacted me. 02/07/2011 OttO BBB No Response received from Business on 2nd Notice 02/08/2011 jmo BBB Inform Consumer No Response from Business 02/08/2011 Otto EMAIL Inform Consumer - Case Closed UNANSWERED 02/08/2011 Otto MAIL Inform Business - Case Closed UNANSWERED 02/08/2011 Otto BBB Case Closed - UNANSWERED 02/11/2011 jmo BBB ReOpen the Complaint 02/11/2011 jmo EMAIL Notify Business of Dispute 02/14/2011 WEB BBB RECEIVE BUSINESS RESPONSE : Hi, My name is Mukesh Patel and I am the Store Manager at Dunkin Donuts located 1111 Bartow Road in Lakeland. First I would like to apologize for inconvenience caused during your past visit to our store. We are independent franchisee of Dunkin Donuts and we set what type of discounts we will offer to our customers. We are not offering senior citizen discounts instead we have occasionally happy hours and coffee size promotions. We try to honor all Dunkin Donut nationally advertized discounts if were informed by the franchise in advance. Secondly, if one of our employee left your thermos lid open, I would like to apologize for that. I would like to invite you back to my store for a free coffee and donut. Please call me at 863-255-7376 and I will try to address your concerns in person during your future visit. Thanks 02/14/2011 jmo EMAIL Forward Business response to Consumer 02/14/2011 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.) It has not been addressed the dishonest way the employees mislead people into thinking they are giving a discount. I will repeat. The lady said I was getting a senior discount. When I questioned how much the coffee was regularly, that is when they admitted they are the same. THERE IS NO DISCOUNT FOR SENIORS. Do not mislead people. Visiting a businees that is dishonest perpetuates dishonesty. Only by refusing to be customers at dishonest places can we put dishonest people out of business. The incident of coffee spilling all over my dress clothes before work was to show they are not willing to be responsible for damages. A coffee and a doughnut does not pay dry cleaning bills. | |
| Jean Vigliotti | 2/15/11 |
| Bought 120.00 dollars worth of Gift Card at a Dunkin Donuts on 110 Belmont Street in Worcester, MA for Christmas. Come to find out one gift card for $25.00 was not activated. Went to the Dunkin Donuts and asked for the Manger. Told her the problem. She took my card and phone number said she would get back to me. To date 1-1/2 months later unable to reach her. Problem has not been solved. Tried to call the store at number listed - no answer. Will never go to Dunkin Donuts located on Belmont Street in Worcester, MA again. Very unhappy customer. I | |
| MARY ANN MCGEOWAN | 2/17/11 |
| I ONLY KNOW HIM BY HIS FIRST NAME CHRIS HE WORKS AT DUNKIN DONUTS IN VENICE FLORIDA I HAVE BEEN COMING TO THIS STORE FOR 5 YEARS AND IT HAS BEEN HIT OR MISS ALL THE TIME THE COFFEE WAS HARDLY EVER THE WAY I ORDERED IT AND PEOPLE VERY UNHAPPY THAT TIME OF DAY NOW WHEN I GO EVERY MORNING AND THIS YOUNG MAN NAMED CHRIS IS THERE ALWAYS WITH A SMILE LIGHT BUT GREAT CONVERSATION AND VERY FRIENDLY WHAT A WORLD OF DIFFERENCE THIS HAS MADE FOR YOUR COMPANY HE IS A RAY OF SUNSHINE TO SEE EVERYDAY I ACTUALLY LOOK FORWARD TO GETTING MY COFFEE AND GLAZED DONUT EVERYDAY HE MAKES MY MORNING HE IS ONE OF THE BEST EMPLOYEE'S YOU HAVE EVER HAD WORK FOR YOU HE SHOULD BE A EXAMPLE FOR ALL YOUR EMPLOYEE'S NOW DAYS THERE REALLY ISN'T A LOT OF NICE THINGS TO SAY ABOUT KIDS BUT THIS ONE IS OUTSTANDING IN EVERYWAY YOU SHOULD BE HAPPY THAT HE PICKED YOUR COMPANY TO WORK FOR THANK YOU FOR YOUR TIME MARY ANN | |
| one of your own | 2/19/11 |
| I am a dunkin donuts employee employed in Massachusetts. Our management favors employees over others. I wish they would put cameras in the managers office because the favorites have been known to sit in the office for hours updating their latest facebook page and they even been known to sleep in the office while on the clock. I feel like I really can't say anything to anyone about it because the management crew and a few employees are "family" and they will get you fired or make you quit and I need my job but I have just had about enough of it when I tried to speak to my manager about another employee thats being disrespectful and making work difficult he says if you don't like it the door is right there. I feel like I'm not even a human being to these people instead a peice of shit. What do you do when you can't even turn to your own management for fear that you'll be fired. All I have to say is that I enjoy my customers but you let this particular Dunkins turn into a nightmare to work for. | |
| kathleen hartley | 2/10/11 |
| yesterday, february 9, 2011, i purchased a coffee and a ham and cheese flatbread sandwich from dunkin donuts in rockville ct. i found a pen cap inside the sandwich with melted cheese all over it. i am ripping about this and this is not acceptable! something needs to be done to accommodate me for this disgusting thing that has happened to me. i will not ever return to a dunkin donuts unless this is rectified and i am compensated for this. i want my debit card reimbursed for both the coffee as well as the sandwich. due to the fact that i reported this yesterday and nothing was done about it, i will be calling the north central health district this afternoon about this matter. i suggest that i hear from someone very soon about this matter to confirm to me that you take these things seriously and actually care about your stores because otherwise i will keep contacting people until something is done and a large amount of the public hears about this. i am so sick of being taken advantage of by irresponcible employees at these places. enough is enough. socks45shoes@att.net i also filed a complaint on the dunkin donuts survery | |
| india | 2/3/11 |
| I went to this dunkin donut at the address on the bottom, thats what i think of them the worker are rude and nasty first the worker had a mean look on her face no goodmorning nothing i asked for coffee light with sugar she gives me black coffee, she was unprofessional if you dont like your job work some where else no one do not need to see her ugly face, then the bus driver was inside also he is always nice to everyone grandma who was behind the register made a face at him like she was disgusted with him. The bus driver did not say anything wrong to old grandma helen she was just being nasty please fire these people and get new attitudes up in there thank you. 13585 Minnieville Rd, Woodbridge, VA 22192 | |
| Tessema | 2/4/11 |
IS THERE ANY STANDARD REGARDING SAFETY OF PEOPLE? THE DUNKIN DONUTS AT 4108 TONELLE AVENUE, NORTH BERGEN, NJ 07047 HAS A VERY UNSAFE DRIVEWAY DUE TO ICE AND SNOW WHICH WAS NOT REMOVED FOR DAYS. WE EVEN ADDRESSED TO THE MANAGER ON 2-3-2011 AM AND THE CONDITION IS EVEN WORST ON 2-4-2011. DO OWNERS KNOW THAT THEY HAVE RESPONSIBILITY OF THIS AND OTHER SAFETY SITUATIONS. DO THE HEAD QUARTER ADDRESS THIS ISSUE TO THEM. THIS PARTICULAR DONKIN DONUT SEEM TO HAVE MANAGER WITH NO CLUE OF CUSTOMER SATISFACTION AT ALL. THE SNOW ACCUMULATED ON TH SIDES DOES NOT EBVEN ALLOW TO EXIT OUT IF YOU DECIDE NOT TO BE ON THE LINE ANYMORE. OTHERWISE THE REGULAR WORKERS ON THIS SITE ARE VERY RESPECTFUL AND POLITE PEOPLE. BUT SAFETY FIRST | |
| Taina | 2/4/11 |
| I went to the Dunks on Cambridge Street next to Bright Horizons and let me tell you the guy treated me BAD! He refused to return my coffee and had an attitude, I haven't gone back since. Dunking Donuts need to re-train their employees for better customer service and keep in mind CUSTOMER'S ARE ALWAYS RIGHT. | |
| Pat | 2/4/11 |
| u guys say freshly baked used to be not no more i liked DD back in the day changed ur recipe chocolate donuts no good better 10 years ago trying to save money is not the trick now thay get delivered no one bakes in store no more drive thru gets better service than people walking in coffees still good but hate ur commercials because u lie about freshly baked not true when u deliver them they get cold and hard u should take more pride in what u do havent got a fresh donut in a long time try baking in stores again went 2 starbucks got a chocolate donut it was like u use to make them it was so good why u change no pride in what u do any more like a lot of companys cant say im wrong seen the new chocolate bagel stick look good but it will be hard and nasty bake em in the store they would probably wouldnt b bad cheak yourself going down hill the best places care what they serve the customers phantom gourmet dont go to ur place and rave about it do they stop coming up with so much stuff pay attention to whats in ur name dontus why half the stores around boston dont even cary all ur donuts go get a dozon no selection upset customer might never go back to DD but u dont care if u lose my business all i want is a good chocolate donut looking at some of those postings a lot of people are sick of the way u do things reply patmac1916@hotmail.com no reply will show u dont care about ur customers and will put another posting up | |
| Elizabeth Medeiros | 2/5/11 |
| I am very happy to report that whenever I go into the Dunkin Donuts on Pawtucket Avenue in Riverside RI, everyone is well-mannered, fast, accurate and acting in Dunkin Donuts best interests. Bravo ! | |
| yet another unhappy customer | 2/6/11 |
| I have visited to dunkin donugts at the location near my house ( sterling heights mi, 17 and van dyke) 3 days in a row now, at different times throughout the day and every time, THEY DIDNT HAVE ANY DOUGHNUTS!!!!! ,what kind of doughnut shop dosent ever have doughnuts? Luckily there are other shops near by, i wont be goin there EVER AGAIN, they are rude to the customers, NEVER have any doughnuts and hardly speak english. obviously by reading the reviews corporate dosent care either, shouldnt be too long before this poor excuse for a buisness goes under, id rather spend more money somewhere else and get what i came for and not have their staff ( managers) be rude.THANKS FOR NOTHING DUNKIN NONUTS | |
| C.J. | 2/2/11 |
| I used to frequent this DD store located at 731 Smithtown Bypass in Smithtown,NY but now they won't have the pleasure of having me as a customer again. The coupon says "want a (one) free donut when you purchase a(one) medium or larger beverage?" So technically I should get ONE donut PER ONE medium coffee. So I bought three medium coffees so I should get three free donuts then. But when I went back to this store they gave me only one! First the employees were condescendingly RUDE and the manager was also very RUDE about it and said he didn't care if I didn't come back as he didn't think I was a regular customer but the fact was I WAS a REGULAR customer jerk! He wouldn't give me two extra donuts even though I bought THREE MEDIUM COFFEES so I should get three free donuts in return. Even if it was in one visit, the coupon doesn't mention anything about it being per visit so it makes no sense at all, if he was right it would be printed per visit but it doesn't now does it?! Either way, he wasn't even nice about it was just plain rude and disrespectful his whole nasty attitude. I've even received an extra donut or two just for buying one at other DDs but the manager there if he was the manager at all just came across as a totally stingy scrooge.if he knew how to conduct his business better he would have given me those two donuts and kept me as a customer and keep the business going that would have been a much wiser investment. How foolish. So yeAh I think I'll be tAking my busineSs else where jerk. Have a nice day! | |
| apalled customer | 1/30/11 |
| My family and I decided to go to Dunkin Donuts because its a family favorite for years. We had received coupons in the mail. We were all excited to pick out our favorite donuts. Upon arriving my husband and I noticed they had no selection of donuts...even the ones for sale for Valentines Day were not avaiable ...(the coupons mailed advertised this) anyway, we ord4r and give the employee the coupons and she charges us regular prices and then gets mad at us and refuses to give us our change ...are ya kiddin me? What kind of business are you running ? MY HUSBAND NOTICED THE DISCREPANCY...so the employee turns around and gives my husband a free small latte ...however she still owed us $1.79 which she never gave us....sadly we will never return to this location...Berlin NJ on the white horse pike across from McDonalds ...DO NOT GO THERE!!!!! this establishment doesnt even deserve 1 star :( Very unhappy customers .... | |
| Mary | 1/31/11 |
| I knew when I pulled up to Dunkin D this AM and saw termite trucks in the lot with men taking the spray canisters out it was NOT a good sign! When I got my coffee it tasted like shit, didn't even smell like coffee!! Freaking nasty man yuck! I took it back and some bimbo said to her boss "it's not my fault"! Then the guy in the window was like what's wrong with it? I said SMELL IT! It doesn't even smell like coffee!! Gross me out totally! | |
| outraged employee | 2/1/11 |
| im writing this because i couldn't figure out how to call into the corporate office for my complaint. i work for dunkin donuts in Mass. i used to love my job until i became an assistant manager. ever since i was promoted im now blamed for a lot of things that are out of my hand. ive called out of work now twice in the 8 months ive been working for this company and these times ive been harassed to come in when i couldn't. my cars tires spin in the snow and im sorry but my life is more important than selling coffee. this company doesnt care about their employees and im very upset with the way these situations were handled. i shouldn't have to fear calling in when i already have someone to cover my shift and i shouldn't have to listen to a manager threaten my job if im not going to come in wen i cant. this is outrageous. | |
| brenda | 1/18/11 |
| i am an 8 month pregnant girl and i was really craving a banana split last night so my husband and I went to Dunkin Donuts/Baskin Robbins in franklin park IL, there are 2 sets of registers. one by where the donuts are and another one by where the ice cream is. we walked straight to the ice cream section and when my husband pulled out the credit card to pay the man said the machines were broken and can only accept cash. then he said to hold on a minute while he grabbed a manager. he took a long time & my ice cream was melting so i grabbed a spoon and started eating it. manager comes & he rudley pointed to the registers where the donuts were at & there was a sign there saying no cards that day. i apologized and told him i didnt see the sign because we came straight to the ice cream section & i told him he should have put a sign on the 2nd register too. he suggested we go to the next intersection to an ATM. we werent willing to do that because it wasnt a Chase Bank ATM so we would get charged another 3 dollars. I felt it wasnt our fault. and before making the ice cream he shoulda made sure we knew about them not accepting cards. it wasnt our fault their machine broke. the guy said we either had to go to an ATM to pay for the ice cream or leave. I couldnt beleive it. They have no heart. They knew it was an innocent mistake. I asked them if they would rather throw out the ice cream than allow a pregnant girl eat it. I told them i was going to conatct corporate and they said go ahead. i left so upset. Please avoid the franklin park dunkin donuts | |
| nostars | 1/22/11 |
| shame on DD-management in Sutton, MA.! As I put my order in this morning and was served promptly by a friendly young woman while she was screemed at by a ?superviser? , I was embarrassed and at the same time I felt very sorry for this woman behind the dd-counter who handled the situation in a highly professional manner. She kept her focus on me, the CUSTOMER. After my transaction was complete and, again, I was served and treated with respect by this young woman, I asked the ?Superviser? to speak with the manager. The manager made an appearence and told me she wouldn't have time for this kind of nuisance at this time, turned around and disapeared out of my sight. I apologized to this young woman, thanked her for her great customer service and left. SAD, SAD, SAD | |
| Ralonda Davis | 1/28/11 |
| Why is it that the urban community,and yes i'm talking about African American ( new Jersy) your bagels are always stale and this is early morning hours. And dunkin donuts are poping up all over the place and by the way it's not okay. Sincerly Ms Davis | |
| Barbara Figueroa | 1/26/11 |
| I have been a Dunkin Donuts customer for many years. However, today I have had a very bad experience that I would like to share with you. I visited your facility on Del Prado and Palaco Grande in Cape Coral, FL, with my grandchildren. My grandaughter ordered a strawberry colada and we found the cup to be leaking after we pulled away from the drive through window. We went back to be greeted by a very rude young woman who was very put out when I told her the cup had a leak and that the beverage had gotten all over my grandaughter's school uniform, my car seat, etc. I asked for another cup. She was hesitant to give me another cup and after she did, I noticed the condensation on the cup and asked her for some napkins. She said that it was condensation but never offered the napkins -- it seemed as though the dripping cup was o.k. to her. I again asked her for the napkins which she handed to me rudely and slammed the window. She began laughing with the other person in the drive through (not a customer). I think this was extremely rude and very poor customer service. With the job market as it is today, it should be easy to find someone who would want to work and treat the custmomers much better than she did. I was very disappointed and the experience was very poor for me and my grandchildren. | |
| r ipped off customer | 1/14/11 |
| I stopped in Thurs Jan 13, 2011 at 6pm. 2 workers were huddled around the register trying to figure something out, taking a long time, but I was next in line, one person behind me. Finally someone who looked like they might have been the manager asked what I wanted, I said a medium Dunkacino. (this is what I always get, and it cost $1.95 whenever I get it) - he said do you want whipped cream, and I said yes. often when they put whipped cream on a medium, they will put it in a large cup to allow room for the whipped cream and be able to place the lid on. I think this is a great idea. it's still a medium dunkaccino. Well, he put it in an Extra Large cup, and then the cashier charged me for an extra large. when I told him it was a medium he called the original fellow over, who appeared to be in charge, and was asking how to do a refund, and no one seemed to be able to figure it out (I used a bank card, which I always do in Dunkin donuts) - then this person in charge tried to tell me it's not really the price of a medium coffee but they charge a little extra because it's a dunkaccino. this is not true, nowhere else does that, and if he wanted to charge me for an extra large, I would have just taken the medium in the medium cup with no cream, which is not right either, but why should I get rippped off because he offered to put it in a larger cup? all the dunkin donuts put it in a larger cup to allow for cream, it is not filled to capacity with dunkaccino, it holds the amount of a medium, plus cream, and there is still alot of space at the top. I think he was dishonest or incompetent or both. I found a place online for reviews but it took me to this site, so they must have pulled the reviews because they were bad? I don't know, but my experience sure was! 310 so main st cheshire ct store 33 | |
| Angry Consumer | 1/16/11 |
| The complaint is regarding poor customer service at the Hamilton Ave, Brooklyn NY location. AT 9:30 AM, on Sunday, very poor selection. I asked "when will you have additional donuts?" "That's it" was the response. I pressed the question and he stated 11:00 AM. The employee - Abad, who claimed he was the manager got very angry and started yelling and if I don't like it LEAVE." He continued "Go." Unfortunate for the franchise owner,he/she is probably unaware of his/her employees' action. A good indicator of store performance is profit/loss. My guess is troublesome store performance. | |
| Missy Langley -Alma Arkansas | 1/1/11 |
| I am totally amazed. How many times to I have to ask for a reply from you people. I have written all week asking for feedback on the closure of the Branson, MO. store. I cant believe how irresponsible this "corporate headquarters" is. WE ARE YOUR CUSTOMERS!!! WITHOUT US YOU DONT PAY YOUR BILLS. I would very much like a reply on why that store has closed and how do you expect the people in Arkansas to buy DD coffee (yes, I know we can order it online) but explain to me how you plan on shipping me a vanilla coolatta!!!!! | |
| Lauren | 1/2/11 |
| Corporate needs to seriously think about changing their staff. I live in central illinois and the staff at our Dunkin Donuts is absolutely terrible. I'm not one to comment on race, but its run by a bunch of non english speaking indian theives!! I can order the same thing day after day and get asked a different price every time!! Today I got a large iced coffee (which they can't remember to put skim milk and splenda in it everytime, I've even had to ask 3 times.) and a number #10 with hasbrowns. She charged me seprately for everything and the most she could for everything and told me it was $8.61. I had to ask for my reciept because otherwise they wouldn't give it to me. When I got it after I payed I noticed it was for $7.61 not $8.61. They ripped me off and this isn't the first time. The only reason I still go is I enjoy the food and its convienent. But I HATE the people who work for the company. | |
| Jim O | 1/3/11 |
| The DD store in Asbury Park, NJ, 20 Main Street, is infested with self-absorbed teenyboppers pretending to be "workers." The main culprit is the manager's daughter (Mgr. Liz) and the owner's niece, Bridget. I have clearly observed this girl butter donuts and prepare egg sandwiches with no gloves on. When mentioning it, she snapped that "it's not YOUR food, so mind your own business." With her finely manicured fingernails, I suppose gloves are beneath her. She has been observed wearing micro-shorts at work, sitting on the stainless steel counter talking on her cell phone while working the drive thru window. Neither she nor her mother wear a hair net or hat. Thus, neither myself, my family, nor our neighbors will frequent this store again. I have called the main office, but nothing has changed. I guess the owner lets his family do as they please. Starbucks is right up the road, it's clean, they are friendly, and they wear gloves and hats. It's a shame, for we were in their at least 3 or 4 times a day, every day. No more! | |
| unhappy local teacher | 1/5/11 |
| I live in Port Charlotte Florida and I often go to the Dunkin Donuts in Punta Gorda. I was there the other day and noticed the relative of my nail tech. there and said hi to her not knowing she had a job with your company. She did not leave her front register but said hi from there and that was that. Then her manager came over and said she had poor customer service and should not be socializing with friends or family at the window. I completely agree with this, but it took no extra time for her to say hi and I am not family and if she hadn't said hi back when I did that would of been poor customer service in my opinion. I feel as though it was wrong for the manager to come over and yell at her the way she did in front of me and other customers because I chose to say hi to her. When you go somewhere so much you tend to get your favorites and everytime this young lady takes my order she gets it right unlike some of the other exsperiances I have had there.I think that your company would prefer to have GREAT customer service and customer staff relations in order to keep your regular customers coming back. It was a very dissatisfying exsperience and I feel completely horrible for getting her in trouble not to mention the embarassment of being yelled at in front of everyone. I will not be going back to this location untill that manager is gone. | |
| JimO (jazzyjimstick@yahoo.com) | 1/5/11 |
| During a corporate-wide promotion to sell more coffee + donuts, by attracting more customers via a Dunkin Donuts-logoed coffee cup, combined with the allure of refill price reductions, I purchased one of these cups. After purchasing this promotional cup, refills were to be 1/2 price, a nice gimmicky promotion to attract both newcomers and current customers alike. Well, here it is years later, and most employees and management are unfamiliar with the promotion, so they want FULL price for a refill. Speaking to the young folks at DD Corporate HQ, also too new to remember this promotion, and continuing to hide behind the usual "stores are individually owned and operated," try to dodge any responsibility for this promotion. It worked very well for them, garnering plenty of new customers and hooking existing customers, most of whom have long since lost their cups. I however still have mine, in pristine condition, and they now try to renege on their end of the sale "contract." Anyone have any ideas on which direction to take this: small claims court, local newspaper, local radio station or one of the television stations with a "Help" service for fighting rip-off schemes? | |
| Angry American | 1/6/11 |
| I am a sister to a 19 yr Old Marine who is currently serving out country in Afghanistan. Only thing he asked for was Dunkin Donuts Coffee to brew while he is on deployment. I purchased 4 lbs of coffee at 385 Putnam Pike Smithfield, RI. Two of them I mistakenly purchased Whole Bean instead of ground. Realizing my error I returned to the store a couple days later to exchange the product for ground coffee. I explained the situation that it would be shipped to Afghanistan for my brother and his fellow Marines. I explained that I did not want to open the package to grind myself because it would break the seal and it takes about a month to get there. I was afraid it would be stale by then. The person who appeared to be the supervisor basically told me tough luck, she can't exchange it. I left and plan to go up the chain to complain. As far as I am concerned if they cannot support the men and women providing them their freedom I will no longer support Dunkin Donuts. I also will ask all my family and friends to do the same. | |
| Chris | 1/9/11 |
| I go to DD a few times a day for iced coffee, as I work on the road. Last week as I was finishing my iced coffee from the DD on the corner of McGrath & Broadway in Somerville, MA, there was a huge cockroach left in the cup. I called the location and I reported it to the Board of Health and called corporate DD. The woman from corporate apologized and said thank you, and that was it. They said the Board of Health went in & found nothing, so it was taken care of. Hello? I'm sure they cleaned it up after I called. Now I am sick and I don't know if it was from the cockroach, but that was disgusting!!!!! | |
| Samantha | 12/29/10 |
| I visited the dunkin donuts on 1790 lincoln highway in Edison NJ. My best friend works there so I decided to meet her for break. When I walked in it was freezing. Absolutely freezing. It is about 23 degrees here in nj with 18 inches of snow. I asked my friend why it was so cold and she says they refuse to turn on the heat! I was appalled because not only is it freezing but some employees are getting over being sick. I believe that I will not use dunkin donuts again if they continue to treat their employees this way. | |
| Outraged Customer/Parent | 12/29/10 |
| On 12/29/10 My daughter and grandson walk to our neighborhood dunkin donuts on 1926 Columbus Ave,Roxbury,MA 02119. Anyone who lives in boston now that we had a mini snow storm on 12/26/10. The Dunkin Dounuts NEVER!!!! put up a caution sign to for warn customer to be careful due to wet floor. The manager start yelling at my daughter to get after other customers help her and the baby up off the floor. What kind of business,franchise and employee does dunkin donuts have. They have COLD HEARTED PRICKS working/disgracing them. I will NEVER NEVER go into dunkin donuts againg. I will now due business with STARBUCKS OR HONEY DEW for now on!!!!!!!. If I could I would give dunkin donuts a -10 for what happen today I was very disappointment. THEY SUCK | |
| Ehud Avni | 12/30/10 |
| I went to 2 different DD's in Boynton Beach Florida within the last week. The 1st one on Federal Hwy. was basically closed at 10:30 PM, even though they are open 24 hours, & you can't get the donuts you want. You can get the donuts they want to give you, the left overs, but at half price. Half price to them is not half price of a dozen, it was $5.31 for what they put in the box. They weren't fresh, but they weren't horrible. The drive through window is the only place to get donuts so you can't see what they have, you have to take their word for it. BTW, they didn't have any of the 4 kinds I asked for before he told me there were only a few kinds available. The 2nd DD I visited is on Boynton Beach Blvd. tonight. They have many available, definitely not all, but more than the other store. They were quite stale. The jelly sticks were very hard. The other thing about them was that there was jelly shot about 40% of the way through one end, & very little at that. The jelly donuts & the apple spice donuts also had a tiny bit of filling shot into them. This was not a normal DD. The vanilla creme & chocolate creme filled donuts, the filling is like frosting, were also under filled. It's like they are trying to put the least amount of filling in the donuts that they can get away with. Anyway, very disappointed & wont be going to DD again. They got me twice this week & it wont happen again. DD quality has gone down hill since the 1980's when donuts were thrown out every 3 hours & replaced with fresh ones. I gave the stores 1 star because zero wasn't available. | |
| chemissus | 12/31/10 |
| I went to the Sugarloaf Pkwy location to purchase gingerbread donuts on 12/31/2010 and was told that the gingerbread donuts were "seasonal". Just what exactly is the holiday season. I assumed that it ran at least to New Years. If this is a Dunkin Donut policy and not just a location making a poor decision, I am very disappointed. | |
| eufemi ramirez | 12/31/10 |
| hola no hablo ingles pero megustaria dejar saber a todo los consumidores de donkin donuts que llo trabaje por 10 anos para un dueno de donkin donuts en ny y nj este es un patan si escrupulos ni nada a esta persona llama TONY NEADER es duno de aproximadamente 48 donkin donuts a el no le inporta la calidad de de la produccion de sus donas ni la igiene que semaneja al la produccion de las donuts y su disque manager todos los dias esta borracho en la officina de la cocina que esta ubicada en arthur kill rd | |
| Carolyn Langley - Arkansas | 12/31/10 |
| You have recently closed down the Dunkin Donuts in Branson,Mo. I have left 3 comments (this being my 4th). I live three hours away from Branson, which is the closest DD to me and it is closed. I was informed that I could shop at the DD in I beleive St. James in Missouri that is 7 1/2 hours away. I dont understand this. I am a faithful DD coffee drinker and I am not happy about the closing of the Branson store.I come up there at least every other month for my coffee supply. and now that it has been taken away from me Im not sure that I trust this industry. I was always raised to believe in customer service, this, however, is not customer service. Please help me to understand why my favorite coffee shop would close down and leave thousands of people, (was satisfied customers), in the dark. I would greatly appreciate your response | |
| DeDunkin | 12/27/10 |
| Wow have u every been to dunkin donuts in sudbury,hudson,marlborough solomomn pond mall, or stow... THis is franchised out by the scrivanoes group WOW do they abuse and treat there employees awful. I from personal experience as well as have witnessed very unhappy hostile work enviroments in all of these locations, Chris Gikas should not be in charge of anything.... he is rude, and not at all a professional at his job... I feel sorry for all these people that work under his regime... Good luck to you | |
| t Chiodo | 12/24/10 |
| I visited your drive thru store # 307630 on dec 24 at 1030 am . I was treated by a compleate ignorant person. I stopped for a med coffee and when i drove up to the drive up window I stepped out of my truck handed the guy my cc card to pay for the coffee, he rang me up gave me my coffee , I then asked him if he can trow away my old cup from earlier in the day. That is when he became a idiot, he told me im not your servent and take a walk across the lot and put in the garbage can and he trew back the cup at me. I then said excuse me and he told me im very busy please leave im holding up the line. Im appauled by this and with a high unemployment rate I belive that Dunkin Donuts can get better help.Im a 53 year old man and you just lost a loyal coffee customer. T Chiodo | |
| Mr. & Mrs. Flores | 12/23/10 |
| We've been going to the Dunkin Donuts at 700 Zaragosa in El Paso, Tx. We are so disappointed with their service and selection of donuts. Every time we go (at least twice a week) there are always 2-3 employees there and 2-3 types of donuts to select from (not much of a selection). If it's open 24 hours a day, you'd think they make donuts around the clock. The employees have poor attitudes, and aren't courteous to their patrons. We are officially changing to Krispy Kremes! Where is Quality Control for this Franchise? Where are the Managers? Do they not want to retain their customers? Disappointed in you Dunkin Donuts! You should value your customers!! Mr. & Mrs. Flores | |
| J. Kranso | 12/17/10 |
| I had opportunity to visit the Dunkin Donuts store at 5760 Transit Road, Depew NY on 12/17/2010. When I left,I left my purse on the back of a chair. I received a call from Chelsea, who kept my purse safe until I could return to pick it up. She said a 'regular customer' found it and turned it in. Everything was intact. God Bless this wonderful employee and this customer. Thank You J.Kranso Lancaster, NY | |
| Angelo | 12/17/10 |
| hello i would like to know who the rep is in northeast pa .....we have store here that a cheating the school kids out of money ......that work for them .. i have a kid who started working for d and d and doent not get paid also there owner are very very nasty it in bartonville pa ...some one please help!!! my email is paloans@aol.com this is just not right | |
| michelle | 12/17/10 |
| My chuch in South Carolina is open during the winter to house the homeless when temperatures outside are unbearable. Our preacher asked restaurants around the area if they would be able to donate any extra food that they had available, Wendys donated hamburgers...Starbucks donated coffee and hot chocolate and when they asked if Dunkin Donuts could donate any spare food they said "NO WE ARE NOT ALLOWED TO". We all know that Dunkin Donuts throws away hundreds of donuts daily but they would not provide any for the homeless in their area. Please keep this in mind when you visit Dunkin Donuts. | |
| Lana | 12/15/10 |
| I can give Dunkin a 5 star, we have been buying coffee by the pound for years, it is the only coffee I serve in my home. BUT today I purchased the 4lbs sale and was charged tax,,,,here in PA there is no tax on food purchases, unless take out or sit down. If I purchase the same coffee in the store {but of course it is not 1 lb packs] there is no tax charged. I feel the store fronts are charging more than they should. Some stors will not charge while others do. Some stores in the Lehigh Valley do not honor the company policy of buying 2 lbs at a lesser price then buying one. NOT A HAPPY DUNKIN CUSTOMER TODAY | |
| DISAPPOINTED CUSTOMER | 12/15/10 |
| Attention Dunkin Donuts Headquarters: Please address the management problem located at the Exxon Gas Station, Route 129 in Chelmsford Ma. Poor. There is a constant change in employees. Seems like every week. Can't get it right. I love Dunkin Donuts and understand there are many locations to choose from. This one happens to be right down the street from my work. Everytime I order from your menu....it is just poorly prepared. Burnt, overcooked.....you name it. What gives??? Dunkin Donuts should be great and meet all expectations of what the consumer orders. After all, we are the ones who made you GREAT. I recall maybe (1) year ago that location was one OILED MACHINE. You definetly need to take a look. Try ordering your delicious Sausage-Pancake Bites. Guarranteed...overcooked, each and every time. An Employee is only as good as the Manager who manages them. | |
| Peter | 12/15/10 |
| Gents, Your franchinse manager in Portland Maine has recently been charged with hiring illegal alliens over a period of years. re" "George Valvanis of Atkinson (NH) pleaded guilty Monday in U.S. District Court in Portland to one count of engaging in a pattern of recruiting or hiring illegal immigrants and one count of lying on an immigration document" The practice of hirining illegals is an insult to all working Americans. Illegal alliens are a drain our our economy and in the age of terrioroism, pose a very real security threat to our nation. Apparently this has been going on for several years in your Portland Maine stores. I would surmise that your corporate structure was either lied to or turned a blind eye to the paracice. Will you be forcing this owner/ manager out of your corporate structure or will you too just continue to allow hiring illegals in your stores. Your lack of any corporate action in this case will speak for itself in either your condemnation or support of this illegal activity. Mainers are watching and awaiting your appropiate corrective action. Rgds, Peter | |
| ron | 12/15/10 |
| You should have stuck to what you did best back in the days when you were in New England only: good coffee and donuts. You make many things now and they are all lousey. I never go to Dunkin' donuts anymore. Customer since the 1960s. | |
| spanky | 12/3/10 |
| donuts are nice. they smooth out the mind. they are among us. My girlfriend is a donut. | |
| Employee in Hyannis | 12/4/10 |
| What do you think when the manager admits that they threatened your job! | |
| Hillary Page | 12/4/10 |
| I frequent the Dunkin Donuts in the Burger King Plaza in Hyannis. The cashier Sandy is always quick, knows peoples coffees, smiles, and very friendly. All though, I can not say the same for the management. On Thanksgiving day I was in and Sandy called out to a customer that was walking away without their donuts. The manager went on about how rude that was. Now the customer seemed to be smiling when he picked up his donuts and relieved that he did not forget something. So how could that be rude. Perhaps her stating that loud enough for the customers to hear was rude. On other days there is much presence of a manager. When she is there she just states "what can I get ya." Now please, I do think that is rude. | |
| Roshaun Hughey | 12/4/10 |
| I visited the store located at 4700 S. Cicero Avenue, Chicago, IL on 04 Dec 2010. I ordered a flatbtead sandwich with no bacon because I am Muslim so I don't eat pork. The employee made the sandwich with bacon and disregarded my request. I asked for a manager who stated that employees cannot take bacon off of the sandwich. I explained to her that I am a Muslim and I cannot eat pork please make my sandwich as requested. The aforementioned employees refused. I know my rights were violated especially my religious freedom not to mentioned they refused to refund my money. This is unacceptable. Please note that I have gone to other locations in the suburbs of Illinois such as Tinley Park, oak Forest and Country Club Hills and have never been refused. Please address this issue. My phone # 7738177887. | |
| Jim Bowen | 12/7/10 |
| I have tried for four days to buy the original flavor 4 1 lb bags for $19.99. I was told each time they were out of the i lb coffee and would have some the next day. I made three trips but not any more. The people actually acted like they didn't care if you got the coffee or not. The store I'm refering to is located on Whitten Road in Memphis, Tennessee. I'll just take my business somewhere else. | |
| Thomas F. Zimmerman | 12/7/10 |
| I have photo's of a construction site in Phila.,PA, at Roosevelt Blvd. and Welsh Rd. The truck (van)at the site has a hugh piture on it's side of a Marxist Murderer, and Communist by the name of Che Guevra. I have every intension of sending the photo's, along with my recommendation to boycott this loccation, to all of my friends,and e-mail contacts. Your Logo is right below this creeps picture on this van. | |
| gonzales | 12/7/10 |
I had a very bad experince today around 9:30pm in woodlyn pa intersection of fairview rd and macdade blvd the guy who was there very rude and yelling on me bad for your bussines | |
| Always have trouble ordering decaf | 12/8/10 |
| I love Dunkin Donuts coffee, but I can't drink regular coffee because the higher level of caffeine makes me ill. Every time I order decaf, I have to watch what they are doing because 8 out of 10 times they automatically start pouring regular coffee. For this reason I don't order coffee where the pots are hidden from view, and I do not place orders at drive-thru windows. | |
| MARGARET FERRARA | 12/9/10 |
| ON 12/8/10 I STOPPED AT THE DUNKIN DONUTS AT 245 CARY HILL,BROCKTON MASS.I WENT THROUGH THE DRIVE THRU,TWO EMPLOYEES WERE WORKING AND THEY WERE VERY PLEASANT,EVEN THOUGH THE WINDOW WAS NOT WORKING. I FELT BAD FOR THE TROUBLE THEY HAD GETTING IT TO OPEN AND THEN IT WOULD CLOSE,AND AGAIN IT WAS LIKE THEY HAD TO BATTLE THE WINDOW TO GET IT TO OPEN,I CAN ONLY IMAGINE HOW SORE THEIR ARMS WERE THE NEXT DAY ! I HOPE IT HAS BEEN FIXED,AND I MYSELF THINK WHOEVER WORKED WITH THAT WINDOW SHOULD GET A BONUS IN THEIR PAYCHECK. I HOPE YOU KNOW YOU HAVE TWO EMPLOYEES THAT DESERVE A PAT ON THE BACK,PROBALLY A MASSAGE FOR ALL THEIR TROUBLE ! MY 5 STARS ARE FOR THESE TWO EMPLOYEES. MARGARET FERRARA | |
| very appalled customer | 12/10/10 |
| I came to the dd on barton st and dexter st pawtucket ri Boy am I appalled I order on friday the 10 dec 10 at 1445 from Barbara a green tea she said how you do you want it black I said jokingly no I want it green well that's when her rude and disrespectful attitude came out her she says it with an attitude do you want cream and sugar or you want it black I then say again I would like it green and she starts to yell at me and say do you want it black or cream and sugar I then realize she is really givin me an attitude and forgot I am the customer not her and I am paying for the coffee not her so I say wait a minute I am just joking there is no one else in line no reason to cope an attitude she yells really loud and says I asked you if you w*nt your coffee black or with cream and sugar I said you better quit yelling at me I am the customer and it isn't a big deal ok she yell for one of the other 2 employee to come and w*it on me because she wasn't going to wait on me so I told the other employee who's waited on me in the past she apologize and gave me the tea for free I tried to pay but she said no and apologize again knowing I always joke when I come in there but if employees are going to yell at the people p*ying there salary I might at well go to honey dew or somewhere else where they respect you and laugh not get mad and rude and yell at customers totally out of line unbelievable thank you for reading this and hope they school Barbara on how to talk to the customer. | |
| Jim | 12/10/10 |
| No Donuts at Dunkin Donuts?????????? There is nothing worse than thinking about a jelly donut after a hard day and you go to Madison, New Jersey to find the donut racks are all empty. Several occasions I have gone in to this location for coffee and donuts with my co-worker and there have been NO DONUTS on the shelves. Its pretty bad when you go into an establishment like this to get donuts and coffee to find none, and store employees have no answers.......Maybe corporate can send a rep to this location and find the racks empty. | |
| Donna | 12/10/10 |
| I made a purchase at store # 300933 and I was overcharged for a purchase, brought it to the atttention of the cashier upon seeing receipt and i was told she didnt understand what I was complaining about and she doesnt speak English. Stay far away from this store. They are rude. IF YOU GO THERE, CHECK YOUR RECEIPTS. | |
| elaine | 12/10/10 |
| although i love dunkin donut coffee, i can't help but mention that everytime i go into the one on 139 in stoughton, mass that the floor is vigorously being swept into my food and coffee. EVERYTIME! This is so disgusting, especially when the sun shines through the window and you can actually see the crap falling into your cup of coffee and lacing your donut!!!! WTF............ Am I the only one who minds if crap goes into my food???? The sweeping when people are eating is digusting, after throwing my 3/4 full cup into the trash today, I decided that another location would probably be better for me. However, if you like dirty coffee and donuts, do drop by for a cup of crap! | |
| pam | 12/6/10 |
| I visited the Dunkin Donut store on Bridge Street in Salem Mass on 12/05/2010 Sunday the service was so poor. My coffee made wrong, my sandwhich took 13 min. The employee's worried about there drive thru before the walk in's. I was very unhappy. I told the girl in charge I no longer wanted my items thar I wanted my money back I was told they can't do that. Very rude employee's and this was my 1st and last visit to that store. | |
| Bill | 12/6/10 |
| I just watched the Dunkin Donuts "Sports Minute" on t.v. I would like to know what country we are in? The host looks Chinese. What happened to good ol American people working? | |
| Ida Pletz | 11/22/10 |
| I probably never would be typing this complaint but I was very unyhappy with the manager of the Dunkin Donuts at 7300 Royal Palm Blvd. Coral Springs Fla. My husband and I stopped for some coffee while waiting for some friends on 11/21/2010. We purchased two cups of coffee and a low fat blueberry muffing. I usually don't stop there go to Starbucks where the cream and milk are in containers and you can fix your own. So the guy that waited on us gave us our coffee which I took and my husband took his along with the muffin. As we were sitting down the coffee spilled on my arm the lid was not on correctly well my left wrist had a hasty burn on it.Somewoman there said put some cool water on it which I did. I went up the service counter becasue half the coffee was gone and I needed some milk. My huband poured some coffee from his over filled cup into mine the guy added cream.I told him what happened he apologized for not putting the lid on properly which accidents happen. I then went up to a gentleman that seemed to be running the place explained what happened and thats what angered me. He said "you know the coffee is hot" how stupid did he think I was? yes I did but your guy didn't put the lid on. No sympathy at all I asked for a business card didn't have one and wouldn't give us his name. I wasn't planning to sue just if I went to t he Dr he could pay the bill for the burn. It was just his attitude but I should of know when I saw who was running the store. So it will be Starbucks all the time now you lost two more customers and I am sure that doesn't matter but boy word of mouth is your best advertisement. | |
| The phone number is always busy | 11/26/10 |
| No complaint with the food, or the staff of the DD on Lafayette Blvd in Bridgeport, CT. They did a great job. Except the phone number they gave me to contact corporate was actually to some chat line. BIG complaint with the pervert customer there who was watching XXX porn on the free wifi. I really wanted to make him stop, all by myself, violently, but my good sense took over and I called the cops. What the heck is wrong with some people? | |
| Roger Davis | 11/13/10 |
| I just visited the Dunkin Donuts in Merrick, New York at about 3:30 on Saturday, the 13th of November. Noticing that one of my favorite kinds of dounts was not in any of the bins behind the counter, I asked if they still made a chocolate donut with cream inside. I was responded to with a curt and abrupt negative answer by the female employee handling my request. I had $11.99 worth of packaged coffee that I also wanted to purchase and I paid for it and left. I should have dropped the package on the counter and left as she was rude and insulting to me. I will never again go into that store. Dunkin Donuts should be ashamed to have someone like her represent such a time honored brand. Reading all the previous comments about the Dunkin Donuts employee service makes me wonder if anyone at the Corporate level really cares about their name and image anymore. Your product is not worth taking the insults that people seem to be taking these days. Shape up!! | |
| lissa devon | 11/13/10 |
| This is in response to June Johnson... 1-The employees of Dunkin Donuts really STINK. They are rude and nasty as well...but June...you are a BIGOT and you deserve someone to actually spit in your coffee before giving it to you. There is NO excuse for you to be racist...grow up BITCH! | |
| annonyoumous | 11/14/10 |
| I work at the Dunkin Donuts on 9400 Harford road and tonight I was scheduled until 10 p.m., the overnight shift person who was supposed to come in and relieve me Aubrey S. did not call. I waited around until 10:55 and my shift leader notified our manager for the second time that the overnight girl was still not there. He told us that he had gotten ahold of her and said that her "husband" said that she was on her way. Around 11:30 there was still no show from her and she has done this multiple times as both me and my shift leader have notified our manager every time. She showed up at almost 12 a.m and did not clock in or count her register when she walked in. She said sorry guys and my shift leader said no you're not or you wouldn't keep doing this.She said whatever and called my shift leader a b*&ch and said if you wanna hit me go ahead and do it on camera b&*ch and walked away. A customer came in and i notified her, while she was talking to her so called husband on the phone about what had just happened, that she needed to come take the customer. She stood in the back and still stayed on the phone. My shift leader made the customers order and I notified the girl that there was a customer and she needed to come count in. She said well then back away from the register I responded with I'm counting out you go count the other one. As she went to the other register I am not quite sure what she said but I responded with I am so sick of you being this late on my time ! I said you, were late on october 31st and now you're late again! she said f*&k this sh*t and she grabbed her things and said im f*&king leaving, I quit and said you guys are gunna be working at Dunkin all your life and then proceeded out the door. I feel that I should not be treated like that in a professional environment nor in front of customers! She has only been here a few months and has been coming late for the past month. I do not know why management has not fired her but I feel that something needs to be done! | |
| Such Crooks | 11/16/10 |
| Last year when I was 16, I worked at Dunkin for 4 months before I had to get another job; it was horrible. Everyday we threw away over a hundred perfectly good food items(donate to the hungry? NOT DUNKIN DONUTS!), we had a nest of rats living in the dumpster, there were maggots in the latte machine (little do you people know), the dairy machine we used daily smelled like vomit, and I encountered every existing insect while working there. Although many of my co-workers didn't, I used the latex gloves I was allergic to because you wouldn't provide me with anything else, and if taking out the trash, cleaning the floors, and wiping down the counters wasn't enough, you people made me climb dangerous equipment (such as HOT ovens) to wash the stupid walls and ceilings! Plus, I worked night shifts at 16 (this is illegal in my state)! Then you have the audacity to demand that something as petty as the Donuts being lined in your perfect little order 24/7? Give me a freaking break! The easiest and apparently least important part of the job was MAKING COFFEE - funny because that's what I thought I got hired to do... all this for minimum wage and the lack of tips you "donate." One time, a customer was so pleased with my service, he put $5 in an envelope so it would be a "gift" and not a "tip" and handed it to me. And though she watched it happen, my manager said I couldn't keep it because my name wasn't on it. She made me "donate" it. ...This is why DD has horrible service, at least most of the time. Remember the good old days when there were tips - the coffee tasted like just that (not hot water) and the service was a LEAST a little more decent than it is today? P.s. I work at McDonald's now and love it!!! | |
| erika | 11/9/10 |
| Every morning I go to the dunkin donuts in Columbia,Tn they are out of something. I've asked for a strawberry cream cheese bagel and gotten it ordered and gotten to the window to be told they are out of strawberry cream cheese! I've went numerous times and been told they are out of bagels. How do you run out of your breakfast products in the morning and that is the main time of day when you get your business? Also, I saw an advertisement about their new pancake sausage bites. The next morning I ordered some and was told they were temporarily out of them. I have received very poor service from this restaurant. Would not recommend this place to anyone!!! | |
| kbry | 11/9/10 |
| i visited the dunkin donuts store located on Airport Blvd. in Pensacola, Fl this morning. I had coupons for $1.00 off a hot or cold latte. I had my son with me so we were going to get 2 lattes and some breakfast food. We pulled into the drive thru line, waited a good 6-8 min to get up to where u place your order. I told the employee that i had the coupons and that i would like to order 2 lattes using 2 coupons, he and the RUDE manager named Tonya informed me that in the drive thru you could use only one coupon per vehicle even though it does not state this on the coupon nor were there any signs at entrance to inform customers. The manager proceeded to argue the point with me instead of saying, "Since you didn't know and since it is not stated on the coupon nor any where else, i will honor both coupons this time but for now on know that our policy is only one coupon per vehicle." Instead she said it was the corporate offices fault that it is not printed on the coupon. So, REALLY I would say that was extremely POOR managerial skills to piss off a customer over $1.00. Believe me I will tell all my family, friends, co-workers, and patients of this experience I had. Good customer service goes a long way. I would NOT want this Tonya to be an empoloyee of mine mush less a so called manager! | |
| a concerned citizen | 10/28/10 |
| I was recently in the DD/Baskin Robins in Mentor ohio in front of Lowes I seen what appeared to be the Female Manager smoking pot by a dumpster is this good business?,I also seen her carrying out alot of product that appeared to be unprepared food and putting it in her car. | |
| phyllis colligan | 10/29/10 |
| Please open up a dunkin donuts in bradenton on manatee ave in fl 34209. there is no good coffee shops and they closed two of them down one on manatee ave and one on 41, what is the problem, please reply, phyllis | |
| Brian Z | 10/30/10 |
| I would give zero stars if it would allow me. The DD on Bridge St in Wey has an employee named Stevee Davenport who has called me a piece of shit in front of my son, told me she spit in my coffee, and the threw my change all over the growing at the drive through and told me to pick it up. I called corporate and was told I'd get a phone call from the owner. Never happened and I drive by and she's still working there. Corporate could care less about your complaint so I just don't go to Dunkins anymore. I've actually gotten alot of people to go else where too. | |
| robin | 10/30/10 |
| I am a dunkin donut addict. I love my iced coffee. I live in fitchburg, Ma. Everyday I go the dunkin donuts on river street and everyday they screw up my order. Where the hell are you getting these people from? They have got to be the dumbest people I know. My husband went in recently and ordered me a latte. They argued with him for 10 minutes that lattes did not come with whipped cream. WTF!!!!! Are you serious? You people, as a business, need to give better training to your employees. I just went there this morning through the drive thru, placed my order, and when I went to receive my order, THEY SCREWED UP.....AGAIN!!!!! They forgot a drink and when I told them about it, they charged me for it! Now tell me something;...why should I, as a customer, pay for their stupidity???? Because of their screw up, I should have received my drink for free. Be thankful that I'm not the one running the corporate cause a lot would be changed. I know the business world and for you all being a franchise, you sure have no idea what you are doing. Every time one of your employees mess up an order, the customer, as a right, should receive their order for free. I am very disappointed and very frustrated how this dunkin donuts is dealt with. Please do something to improve these people on their services and skills. I'm pretty sure I'm not the first person to have a problem with these people. | |
| Maria Mitchell | 10/28/10 |
| I visited the store close to home yesterday morning here in carmel indiana about 9:20 am and went thru drive thru and ordered a medium coffee and a donut, I always ask for extra cream and extra sugar in the coffee and extra of both on side just in case. I pulled into a parking space to taste coffee and possibly adjust it, i took a sip and it was pure black coffee, so i pulled around to the window again and advised the lady my coffee was wrong, she then advised the other worker that my coffee was wrong and to re make it, in the meantime the girl that was to remake my coffee was making a large coffe for the car in back of me and she was pouring the coffee into a large cup and stopped after the shift supervisor told her to remake mine now, mind you the drive thru window was still open so i could see and hear EVERYTHING!!!! the first thing i heard was why waste it, so the girl began to pour my coffee into the large cup that she started to pour and re made mine, the shift leader came back to me and handed me my cup and i told her you just poured my coffee into the customer behind me's cup, she immediatley said no no i did not and i said yes you did i just watched you with my own eyes. She was upset and walked away, i sat there at the window and it was still open and she advised the other girl to throw out the large coffee because "the customer (me) says she drank out of her coffee. That is so GROSS!!!!!!!!! Its nice not to waste i am all about it, but how could you give another person my leftovers!!!!!!!!!!!!!!!! i have called the store several times and still 24 hrs later no response so finally i have called the corporate office, hopefully they do something about this. | |
| Ray S. | 10/28/10 |
| Dunkin Donuts; I am not happy with many east coast DD. Many of your establishments do not carry garlic bagels or salmon spread. I wonder if this is a religious or cultural thing, possibly both. Over the past few years this is an ever more increasing fact. Whatever the reason DD was, (was) my favorite stop for garlic bagel and salmon spread. Sad to say now I must find a replacement. Also since I am already spending a postage stamp your stores are not that clean and friendly any more. It started when you eliminated the donut that gave you your name. Remember the old-fashioned with the handle. I know I just dated myself. I am sad to see you go. You do have the name, however not the class and pride the old stores had. Ray S. Traveling between FL and PA many times a year. | |
| Tina | 10/28/10 |
| i went to the DD on state st new haven ct next 2 the DMV office about 7pm and they didn't have any DOUNTS what kinda of dunkin dounts is that??? | |
| June Johnson | 10/27/10 |
| I was visiting the Donkin Donuts in Hanover Md. several weeks after getting a job in that area. Every time I went in there the Maniger (Mexican of corse) would be hollering at the other employees nasty as could be. My order was ALWAYS wrong and half the time it was his fault and he would blame it on fellow workers. I then decided to stop at another store in Edgewater Md. this morning and they got my order wrong.......... The guy ahead of me had to have them make his three times before they got it right. What the heck is happening?? Is Dunkin Donuts in need of the money that bad that they can not pay an AMERICAN or AMERICANS, to work there to oversee the enployees so we can get what we want??? I am looking for another place to stop and will not go back to either place............ ANOTHER DISGRUNDLED CUSTOMER. (And I can see from the reviews, there ater a lot of us!!!) | |
| Illinois resident | 10/26/10 |
| I had a coupon from Dunkin Donuts for a discounted price on two bags of coffee. It was the last day. I went to our local Dunkin Donuts at 7:00 am to find that there were no bags of ground coffee. No bags of ground coffee at the Dunkin Donuts? The manager's solution. Take home two bags of whole bean coffee and bring them back on Monday for an exchange. Now that's just what I want. Someone taking home coffee and then returning them to be resold. The coffee and donuts are great but this manager should have come up with a better solution. I guess I will buy my Dunkin Donuts Coffee at Walgreens. No wonder American business is failing. | |
| Debra Knight | 10/25/10 |
| My daughter worked for the Dunkin Donuts location on Blanding Blvd in Orange Park Florida. This was her very first job. What we thought would be an excellent opprotunity for her was just the opposite. Here are some of the things encountered: *She was called to come in 30 minutes prior to a shift on her scheduled off day and when she explained that she was not able to come in because she was on the other side of town working on a school project, she was then told not to bother to come in the for rest of the week (although scheduled) Feeling punished, I encourage my daughter to hang in there. *The next day she was scheduled to work she was instructed to clean the entire store top to bottom including the outside dumpster (inside and out) Not knowing any better, she cleaned the entire store spotless! *When arriving for her shift which began at 3pm, she was told by another associate that the store ran out of cream earlier only to later to be yelled at by her manager because she did not call her to advise. She had never been given instruction on what to do in this situation and that same manager was doing an inventory check list the day before. *Now just recently my daughter was terminated by phone for being accused of storing items in the register when she wasn't even aware of how to do that until 4 hours after she was terminated. This could only mean that someone had access to her register numbers. I work for a very large comany and in the last 20 years I have never heard or experienced such poor management. My daughter worked her entire shift everyday without breaks or lunch and always did what was asked with no complaints. I now understand the reason for the high turnover. I hope that someone will look into this store and let the facts speak for themselves. | |
| S.J. | 10/25/10 |
| I will never go to another Dunkin Donuts as long as live. It's not the service that's the problem it's the way your Dunkin Donut franchises treat their employee's. I have been a supervisor for most of my 40 years of working and I have never treated anyone that I have supervised as bad as I have seen Dunkin Donuts treat their employees. They care more about the service than the people that work for them and that is not right. Dunkin Donuts employs a lot of young teenagers and they treat them terribly. If they get tips then the Dunkin Donuts reduces their wages. I have heard but I can't prove that most of the Dunkin Donuts break labor laws everyday. If you report it they have ways of getting rid of the person that reported it by reducing their hours and just etc. A young girl that worked at Dunkin Donuts had lost her best friend and she needed some time off to grieve. The manager wanted a doctors note stating that she was unable to come to work because she was unstable. Her best friend work their also and the week before she died she had no hours schedule for the following week. What bother me the most is the uncaring way the manager treated these young girls. No only was she harassing these young girls but she was being down right cruel. Dunkin Donuts is notorious for not giving their employees enough hours so they don't have to fire them. They just keep reducing their hours to zero so they will quite. No human being should treat another human being like this and especially a young person. Somehow down the road people have forgotten the meaning of what being a manager and supervisor means. I contacted the Corporate Office/Headquarters and they said, they had no control over the people that buy Dunkin Donut franchises from them. Why do you call yourself the Corporate Headquarters? These franchises represent you! You people make me sick! | |
| steve | 10/22/10 |
| Below is my attemp to notify Dunkin Donuts about unhealthy store in the Worcester, Ma area. Their email does not accept email! Read below if you care about your health! To: customerservice@adrus.comSubject: My product or in store experience|customerservice@adrus.com Daytime Phone Number: Evening Phone Number: Comment: On 10/21/10 at 6:00pm I was in their store to buy my 7 yr old son some donuts. I noticed many (100 or more)insects flying around the donuts and on the donuts. The worker apologized and said they were having a problem. However, they were willing to sell these infested donuts to custumers. This is going to get people sick if action isn't taken to stop this practice at this store. Store Information Street: 648 Chandler Street City: Worcester State: MA ZIP: | |
| Richard Oliver | 10/22/10 |
| I LOVE DD, I was just wondering if you have any thoughts about putting DD coffee in the kcupods for the Keurig coffee unit. Thanks for you time | |
| Brenda | 10/19/10 |
| My comment is for the MANAGEMENT team of Dunkin Dounts at 545 Hazard ave in enfield ct. The management team is VERY unprofessional at this branch. They like to bully there employees and sexually harass them. They also like to fire them with no reason. When you bring it up to the "owner" good luck because it is the mangers father. I believe that this branch should be watched closely and question the female employees and also it wouldnt hurt to send in someone from the health department due to the fact that the baker has poor hygene habits..... HMMM I am sure this is not how Dunin Donuts wants to be known... | |
| Elissa | 10/17/10 |
| The coffee in the Boston/Cambridge area is once again ridiculously weak. It doesn't even smell like coffee. This was the case a few years back and then I noticed it becoming good again. Please don't prolong this again, stop skimping for the almighty buck, and give your devoted customers the product that made you famous. I won't buy it now. It's not principal. It's TASTE! | |
| Tom | 10/12/10 |
| Recently I pulled out a coupon from the news paper offering a free tuna sandwich with a purchase of a cup of coffee. I asked my wife to pick it up and when she placed her order at the DD 1410 Avenue J Brooklyn, NY 11230, and gave in the coupon a man claiming to be the manager of this store came running out YELLING at her. She was devastated.. He seemed to be claiming that she needed to hand in the coupon first before placing the order and otherwise it was invalid. We just think that he was cheap and did not want to honor it.. We asked to redo the order.. but he went on yelling and screaming at her. Let me tell you.. how devastated she was. We are an older couple and have been in business for decades in this area. It is unfortunate that you have such terrible managers running your store. Please let me know what can be done about this. thank you Tom | |
| Tom PIzza | 10/9/10 |
| Dear Sirs: We were having company over this evening for cards and donuts and coffee. We stopped at our local Dunkin Donuts Shop on Chestnut Street in Oneonta, NY to pick up a couple of dozen donuts for tonight. It was only 5:00 pm and they told us they didn't have any donuts left. This shop has a sign that says they are open 24 hours a day and I can't get 2 dozen donuts for this evening? Don't know if I will go back here again or not. Disappointed in NY. | |
| Sari | 10/8/10 |
| Really, I would give this location no stars.... 18700 Wolf Road the worst service and Manager Indra I have ever come in contact with.... This location is hit or miss, more miss than hit. I don't blame the girls at the drive thru, there are the only ones that try to help. As far as the manager Indra he is rude, obnoxious, degrading, poorly educated man. Don't ever go inside and try to get your order corrected, he will belittle you and tell you that you talk to much and confuse people ( maybe if they spoke english it would help, not being prejudice..) and that your making him lose money. Now wait! they are the ones who got the order incorrect, first of all and trying to explain what you ordered is talking to much, and as far as he is losing money... wait I paid for the food!!!. Also, he proceeded to kick me out of his store.. What!!! just for wanting what I paid for... WOW.... Signed Confused, I Just wanted my coffee....and sandwich... ugh..... | |
| Diana | 10/6/10 |
| WHILE OUT TRAVELING IN HAMDEN CONNECTICUT WITH MY FATHER WE WANTED TO GET A JALAPENO OR TOMATO BASIL BAGEL TWIST...WE COULD NOT FIND A DD THAT SOLD IT TO SAVE OUR LIVES...ANY REASON WHY U NO LONGER SELL? PLS AD ISE...OR IF ANYONE KNOWS WHERE TO GET IN NEW HAVEN COUNTY...10/6/10 | |
| Raj Uddin | 10/6/10 |
| I drink coffe everyday about five to. Seven cups a day. I have friends and family works at Dunkin Donuts. I went to the Dunkin Donuts on Boardway in Paterson, NJ. With my girl friend. She order two coffees, my girl friend checked her coffee to see if they made it like how she asked them to make it. They did not...so she asked to make sure if that's how she ordered it. One of the employee was being smart and getting an atitude with her. Its not about the coffee nor the money but the way she talked to a custumer is not good. She needs to learn and talk to custumers in a good and manner way. If she is having issues outside of work. She should leave it outside. When she walks in the door where she is working at should put a smile and start her work. I have worked in Resturants before even at five stars resturants too. But its not about that either. When people go out to buy something to eat nor drink. Employee their should know how to talk to their custumers or guest. Because of us, the place is running. One person review can take everything away. So please make sure that the employees know how to talk to their custumers. Because of that we did not even drink the coffee. My girl friend throw her's out and so did I. Went to somewhere else and bought coffee. The moral of this review is that when people go out to buy something to eat or drink, they expect good and lovely service. Other wise people won't ever go back to the same place. Which I went go anymore to that one anymore. Thank you for your service. | |
| W.Anderson | 10/5/10 |
| I have been a loyal costumer of, Dunkin Donuts for many years, but that may change. I just don't understand how customers can be charged for something as small as a pack of jelly (condiment). In my opinion this is not right! But if you choose to pass the buck on to me the consumer, I'll just take my hard earned money else where, but continue to keep passing the buck, and I'll pass my bucks on to someone who doesn't charge for a condiment. | |
| NO STARS | 10/4/10 |
| Mansfield CT D&D at the corner of 195 & 32 is AWFUL! They mess up your order, make you waite 15 minutes at the drive threw intercom when no one is ahead of you and serve old burnt coffee. The staff is rude and makes un professional comments over the intercom. They mix bagels and donuts so that the icing gets ALL over the bagels! For a spot that is good for business you'd think they'd hire decent employees... | |
| Joe | 10/2/10 |
| New store Windham,NH the worst DD in the state. They can't get anything correct the first time or anytime for that matter. You are often asked to pull over to the parking lot and wait for your order, than they bring out the wrong one. The woman thats the manager there most of the time really could not run an ant farm. Ask for a plain bagle with cream chesse good luck if you can find the cream cheese. Then she walks around the parking lot asking if the orders are right. I suppose if you pay the help nothing thats what you get. NOTHING. | |
| Morningstar | 10/2/10 |
| I am a very frequent customer at the D.D. on rt. 146 North in Sutton, MA. Even though I am planning of not going there anymore, I have stopped there to get my coffee and small errands at the Xtra mart. I had several uncomfortable experiences at the D.D., like the Manager yelling in front of customers for no apparent reason, disappearing to the back sounds like that she would be throwing metal crates across the room. I feel sorry for the employees that work there, IT'S ONLY COFFEE AND DONUTS GUYS ..... LIFE IS TO SHORT ...... | |
| JT, Davie, Florida | 10/2/10 |
| I pre-ordered 2 dozen bagels and 2 dozen donuts to be picked up at 5:30 a.m. on Friday, Oct 1st for am important meeting. When I arrived, the order was together and waiting for me. I was pleasantly surprised. They are notorious for being late with my orders. The last time i picked up an order for a meeting on Monday, Sep 27th, the order was not ready, the bagels were cold and the donuts didn't taste fresh. I specifically asked for fresh donuts and bagels on the next order. This time, when I got back to the office, the bagels were ice cold and so hard, I couldn't even cut them. I was very embarrassed! I didn't have time to go anywhere else. When I called, I was told that there was nothing wrong with the bagels. I am calling the 800 number to lodge a complaint. It was the store located at 5021 South State Road 7 in Davie, Florida. | |
| Brenda Y | 10/1/10 |
| I was on my way to a sales meeting for my most important custmer and stopped at the Dunkin Donuts at 1160 S Main St., Lombard, IL. I ordered 5 dozen donuts, 2 Joe's to go, large coffee & 2 donuts. An older woman took my order and couldn't have been ruder, she never allowed to me to fully place my order and kept saying next instead asking me if that was everything I wanted to order. She then gave me approx 8 napkins for five dozen donuts when I asked for more she gave me another 8-10 napkins I again asked for more she never put more in the bag. When I went to pay with a credit card and used NO COUPONS they said they couldn't ring the order up for any more then $22.00 so they ran my credit card through 5 times to cover the entire order...UNBELIEVABLE...!!! I asked the woman again for more napkins she said she put more in but she didn't when I asked the man that rang up my order for more napkins he brought me a small stack of napkins all messed up not in a neat stack. I said is this the way you people treat all your customers? He smiled at me with a nasty smirk and said what would you like me to do with them put them in a bag. Buy the time I was done with my order there were 10-12 people in line. A number of them told me they couldn't beleive how rude the people were not just to me but to everyone. I will NEVER go back to that dunkin donuts again and told me customer how I was treated. They laughed and they drive to another town to go to dunkin donuts so they don't have to go to the location. Some other people helped me out to the car after they saw how I was treated and then left they didn't go back in. These people do not car about customer service or your business only about taking your money in chunks of $22.00. They also have a sign that they will not take gift cards. If dunkin donuts doesn't look into these comments posted do anything about it SHAME ON THEM. I will instead contin | |
| Joanna Calhoun | 9/29/10 |
| Dear DD: People like to eat a muffin and drink their coffee on the way to work but your muffin recipes need changing. The muffins literally crumble and you can't even take a bite of them unless you stick hunks of it together. The recipes need to be changed so the muffins hold together. - Just a suggestion - can't buy muffins any more so I just get a coffee. | |
| NY> Noxon Road/Titusville DD upset customer | 9/25/10 |
| I am a frequent customer.....up until today. I feel I wasn't treated with respect and not a valued customer. I look forward to the hashbrowns every week. I was having them every morning but decided to lead a healthier life and more nutritious food including fresh fruit and veggies. However, I have been treating myself to the hashbrowns every saturday morning. This morning, I received the hashbrowns still cold in the middle (which wasnt the first time...but this is not the issue) I ate four out of the 9 given and realized I should return them for another instead of eating them cold. I returned the 5 hashbrowns. Istead of giving me a whole new order (all 9...for my inconvenience). They just recooked the 5 I gave back (I know this because one I took a bite out of it). They told me they were new ones but they lied. So I went inside (instead of going through the drivethrough which was easier for me because I have a baby in the car). This time they only put 4 hashbrowns in the bag.......WHAT AN INSULT TO A LOYAL AND FREQUENT CUSTOMER....First of all I was inconvenienced by turning my car around and returning to the store...then inconvenienced by having to go physically inside with my baby......I finally demanded my money back and said I wasnt ever coming back here again..(and they allknow me because I'm a very frequent customer......) DD lost my business because I was treated like dirt for a lousy 4 and a half hashbrowns that they couldn't spare and shouldve given to me because THEY MESSED UP THE HASHBROWNS. They didn't even apologize...just gave me disrepect by smirking, rolling eyes, and talking disrepectful. i WAS HIGHY INSULTED....NOT JUST BY THE POOR SERVICE...BUT THE PERSONAL DISRESPECT AND DISREGARD...... | |
| J.J. BOYD | 9/23/10 |
| DUNKIN DONUTS HAS LOST ANOTHER CUSTOMER FOR GOOD! POOR SERVICE AND POOR CUSTOMER RELATIONS!! THIS MORNING (9/2310) AROUND 10:30AM, I VISITED THE NEIGHBORHOOD STORE LOCATED AT 133RD AND ROCKAWAY BLVD. TO BUY BREAKFAST AT THE DRIVE THRU. AFTER I ORDERED, I WAS TOLD THAT THE BREAKFAST WAS $5.00, I GAVE THE PERSON A $20.00 BILL, SHE WANTED TO GIVE ME CHANGE FOR AN ORDER FOR $4.32!! WHEN I TOLD HER THAT I GAVE HER A $20.00 BILL, SHE DENIED IT. I TOLD HER TO CALL HER MANAGER, WHEN IT ARRIVED, HE ASKED ME TO DRIVE AROUND TO THE PARKING LOT AND COME INSIDE. I DID SO. WHEN I GOT INSIDE, HE TOLD ME THAT HE CLOSED THE REGISTER AND COUNTED THE MONEY...IT WAS CORRECT AND THAT THERE WAS NO OVERAGE OF $15.00!! HE REFUSED TO GIVE ME HIS NAME OR RETURN MY MONEY AND I REFUSED TO ACCEPT THE BREAKFAST AND THE CHANGE. THE EMPLOYEES DO NOT WEAR NAME TAGS, THERE IS NO NOTICE ON THE WALL, WHO THE OWNER OR MANAGER IS. THEY OPERATED LIKE A "BAND OF THIEVES" AND ARE VERY VERY RUDE!! I AM ABSOLUTELY SURE THAT I GAVE HER A $20.00 BILL (IT WAS ALL OF THE MONEY THAT I HAD AT THE TIME) I WANT MY MONEY BACK!! I WILL BE CONTACTING THE BETTER BUSINESS BUREAU AND MY ATTORNEY.THIS IS OUT AND OUT STEALING!! DONE WITH COLLABORATION OF MANAGEMENT. YOU SHOULD PAY A SURPRISE VIST TO THIS ESTABLISHMENT. IT MAKES YOUR "BRAND" LOOK VERY VERY BAD AND UNPROFESSIONAL. YOU MAY CONTACT ME @ GRAPHICS325@OPTONLINE.NET PLEASE CLOSE IT DOWN, IT'S BAD FOR BUSINESS AND THE NEIGHBORHOOD! JJB | |
| David Francis | 9/22/10 |
| My wife found the same type of charges stemming from the Whitinsville store, as well as Upton and Milford for purchases we did not make. We were notified through BOA after a purchase was declined at the Milford store on Rt. 16 near Fortune Boulevard. I agree - Dunkin' Donuts has not business holding onto credit card or debit card numbers, and I can't believe they haven;t figured out what is going on yet. We reported to the Northbridge, MA police tonight, and will send affidavits to Upton and Milford tomorrow. Absolutely ridiculous. | |
| Jhon | 9/21/10 |
| I visit a DD store at 334 Ramapo Vally RD. Oakland,NJ. I find that the employees always say WE ARE OUT OF..... It is really bothering when you are in rush!! I guess the manager is not well aware about things or he does not care about the customers! | |
| Ms. A. M. Johnson | 4/11/10 |
| I visited the Dunkin Donuts located at 800 N. Kedzie, Chicago, IL 60651 at approximately 8:41 pm tonight(4/11/10). They guy that worked at this location appeared to be working there alone. I asked what time did they close, he told me supposedly 7:30 pm for some reason he just hadn't locked the doors yet. He said that I could make a purchase, but it had to be by credit card because he couldn't accept cash because of the way the registers were, and it was after closing. I was treating my 10 year old daughter and myself to an ice cream cone (double scoop), I had a valid coupon that didn't expire until 5/30/10. The coupon reads " BUY ANY CONE GET ONE FREE" (OF EQUAL OR LESSER VALUE). So I purchased a double scoop ice cream priced at $3.09 and at first he charged me $3.86. I told him that price was wrong, how was he going to charge me $.77 in taxes, he re-rang the purchase and came up with the appropriate price $3.41, then he told me even though he had already charged my credit card, I could only get a one scoop cone free no matter if I purchased a double scoop cone, He cheated me.... and my daughter, and some how my ice cream just didn't taste as good as I imagined it would. Our special night out was ruined by a disgruntled employee, who said he is the manager of that location. (I don't believe him) To top it off, last weekend he (the same weekend closer with out a name tag) sold my sister 3.00 worth of hard, stale munchkins, it was so hard and stale she couldn't swallow it, she had to spit it out. She told him about it, he refused to give her, her money back and told her the store is now closed. She was visiting me from Kenosha, WI, she says she will never purchase donuts or munchkins again from Dunkin Donuts. EXTREMELY DISSATISFIED CUSTOMERS. | |
| A. M. Johnson | 4/11/10 |
| I have had good service before from the Dunkin Donuts located at 800 N. Kedzie, Chicago, IL 60651, I used a coupon and the young man charged me the appropriate price, he gave me what I paid for and he had a smile on his face when he served me and my daughter. The only problem we encountered that day was, the soft serve $.59 ice cream machine was out of order. I go to this location about 3- 4 times a week. and I encounter the soft serve machine being out of order more often then in service. A word to the wise, when ever I go to this location near closing the service HAS BEEN HORRIBLE, JUST FOR THE LAST 2 MONTHS OR SO. THE STORE # 342607. I will call this store 4/12/10 if I get a chance ,to speak to the manager in person. receipt #'s 0198 - 0203 - 0394 I will write a review once I've spoken to the manager. | |
| Joan Broholm | 4/12/10 |
| Dunkin Donuts should have stuck to the old ways of duing things. I use to frequent the Dunkin Donuts located at 811 East Odgen Avenue in Naperville. The place has gone down hill at a steady pace. They use to bake donuts now they get the old (hard as a rock) donuts from somewhere. The coffes pots are never cleaned and the coffee is bitter! You new and improved product suck! Maybe this store is short cutting on their products. This stores does not deserve to be called a Dunkin Donut. It makes no difference what time of the day you enter or store, the service, coffee and products are old. You could kill a small animal it your it with any of their donuts. The store will sell the products until they are gone and never throw anything away. I would rather spend my money at McDonalds where the coffee is fresh along with the items on the breakfast menu. Believe I am not a big fan of McDonals, but at lease their coffee and breakfast product are fresh. Joan Broholm | |
| upset customer | 4/30/10 |
| I visited the Dunkin Donuts franchise at 161 Rt 202 in Rindge, NH, like I ususally do; almost daily. I had purposely made a special trip to get the Dunkin Donuts coffee by the pound which was on sale any 2 lbs for $11.99. I was very glad that the sale was still on; however when I inquired about it, one young lady walking towards the back door informed me that the sale was no longer going on. I noticed that the sign was still posted so I decided to purchase 2lbs; however, when Melissa, the young lady at the counter went to ring me in she stated that I couldn't get the sale price because the sale was over. I even took the sign down for her. I was also informed by the young lady whom was walking towards the back door, the stores in Winchendon weren't doing this either. Well, since I wanted whole bean coffee and not the ground; I decided to go to the Dunkin Donuts in Winchendon at the Irving on RT 140. The young lady at the counter went out of her way to go downstairs and look for the whole bean coffee for me. I did get the sale price of 2 lbs. for $11.99. I believe that it is a federal law that when a sign is still up, that the customer is supposed to get the sale price. I work with the public daily and that is the case where I work. Melissa was very rude. She REFUSED | |
| upset customer cont'd | 4/30/10 |
| to give me the sale price even after I asked a couple of times. This young lady broke the law. I am going to make it a point of going to her manager, Amy and reporting her. I just think that people should know that when a sign is still posted, you are supposed to give them the sale price, NOT ARGUE WITH THEM! VERY POOR CUSTOMER SERVICE ON AMY'S PART. | |
| J. LaMacchia | 4/30/10 |
| I want corporate Dunkin Donuts to prohibit employee cell phones while servicing drive in windows. At the Marion Mass DD I had the unfortunate experience of an employee photographing my debit card going through the drive in and then charging more than $400.00 in merchandise through TD Bank. My account was cleaned out ! Charges were made at Walmart, Orbitz, Friend Finder, Apple on Line Store and Jessica London plus sizes in Marion, MA. This behaviour is outrageous and someone should be doing jail time for fraud. There were mnany times using cash that cashiers shorted me and I let it go becasue I was in a hurry. I'm outraged after being a customer for more than 30 years. I will never visit another DD with a credit or debit card. Cashier drive through employees are not to be trusted. Screen and Manage your damn employees ! | |
| sarah alves | 4/27/10 |
| I often go to the dunkin donuts located on bearses way in hyannis. I no longer will be a customer there anymore for the simple fact that noone there speaks english! Everytime iam waiting in line in the store everyone there is speaking a different language. It is very un comfortable and not professional since this is AMerica. The manager there with a name tag that reads Tania is very rude not only to customers but to the staff! There have been many times where I see her yelling and talking to the employees there very rude and non professional almost as if she is scolding her young son or daughter. There was a situation where I had got the wrong order and when she had to re make my sandwich it looked as if that was to much to ask for and she rolled her eyes! It just makes me so mad to see that so many people who don't speak english have all these jobs but american people struggle everyday! I would really appreciate if Tania was put in her place and show her the right way to talk to employees! Till then I will no longer be a customer there and neither will my friends and family! Thank you very much for your time | |
| concerned customer | 4/27/10 |
| I often go through the drive thru located on beases way in Hyannis and there are a few nice girls who take my oder and cash me out at the window but one time I was in a rush and the line was long so I decided to go inside. Boy was that a mistake! I would of rather been late to work and wait in line than get treated with disrespect like I did! There was two woman who waited on me! I had a list of things and the two woman were standing there speaking portuges as I was telling them my order it seemed to me they were talking about me because they were annoyed at my order! One lady was tall and older and the other was very short and rude and I believe she was the manger as she was wearing a blue shirt. She is very rude and un friendly and should not be a manger. She should be blessed to be able to come to our counrty and work! My wife and I are disgusted at the service we received. | |
| D. Turco | 5/3/10 |
| Shame on you, Dunkin Donuts. You have lost a customer. I visited the Dunkin Donuts location in Shelton, CT and was extremely upset to find a giant New York Yankees symbol on my iced coffee. I am a die hard Red Sox fan and was completely and utterly disgusted that you have sold out to the evil empire, especially since your business was founded in Massachusetts. I can only assume that those ridiculous cups are nowhere to be found in the Boston market because you would be out of business in that state. You need to understand that you will not gain customers by having that ridiculous logo on your cups, but you have lost a lot of customers. I will be sending notice to all of my Red Sox and Massachusetts friends letting them know what you've done. Shame on you. I will now be going to McDonalds for their iced coffees. They're smart enough to not sell their souls to the devil. | |
| Monika | 5/4/10 |
| What happened to customer service? I went to the Dunkin Donuts location in Hoffman Estates, Illinois on Barrington Rd. I was in a mood for a cool coolata. There was on customer in front of me. The lady comes to the counter. Doesn't say "may I help you"? Instead her approach was come back later, I'm by myself. I said "What do you mean come back later?". She replied "Yeah I'm by myself". So I replied," You have one customer to make a shake for". I then said " I guess you don't need my money". I left, the unfortunate thing was the next Dunkin was a forty minute drive. I can't believe my experience at this location. | |
| Joe Smith | 5/10/10 |
| store# 347393 Has three employees that treat customers like crap and ignore customers. These employees are girls that go by the names of lynn, sondra and melissa. they are rude and i have witnessed lynn being mean to employees and sondra makeing fun of other employees along with assistant mgr melissa. Something needs to be done about this. i have seen this on more than one occation. thanks a concerned customer. | |
| Dunkin Donuts Gone Bad - Gainesville, Fl. | 5/6/10 |
| Having visited the store located at 3710 NW 13th St. Gainesville, Fl. several times over the last 4 months - at different times of the day --- early and late --- selection was terrible, attitude of the male employee was terrible - definitely didn't want to be there and then the hours went from opening till 10 pm - drive thru - 1l pm --- now they close at 9 pm. It is sad because when they first opened we were so excited. Even got several gift cards from them. In fact the last visit was at 6 pm the other day - they couldn't take our gift card -- the computer was down -- I said "no thanks" to the order and started to leave my four donuts behind - the very unhappy clerk - said - Oh take them!! -- So I did - simply because of all the times we went there - and the selection was bad - came home and had to throw away the coffee that was so bitter and couldn't be enjoyed. We are now holding a gift card that I guess we won't be able to use!!!! The other stores in our town are in gas stations and having checked those out - found selection small and donuts not fresh - where we were told they did the baking on the premesis at the 13th st store. It is sad that such a great business is going to be gone and very soon -- because I will now go back to "my other donut shops" --- Donut Connection and Krispey Kreme!! If the owners are smart they will check into this situation - and soon. Also there is a "walk-up" shop across from the UF Campus - but no parking is available - so that would be out of the question for us as far access. | |
| Carolyn Vaz | 5/6/10 |
| Can you please explain to me why it is Dunkin Donuts policy to make their employees throw out the pastries every time they make new pastries and at the end of the night at closing? Why can't these "old " pastries be donated to food banks or soup kitchens? I am sure there are volunteers who would be more than happy to make the effort to stop by your stores to pick up the food you are unable to sell.We have an unsettling number of homeless people, people going hungry,people struggling to barely making ends meet, and we have a chain like yours ( which there is one on almost every corner in Mass) who are throwing away tons of perfectly good food. How can your CEO's sleep at night knowing there are people starving right in front of our noses and Your company is shamelessly wasting food that could help an unbelievable amount of people. Why wouldn't you want to be known for helping the less fortunate, donating leftover food to those in need. You would really rather throw perfectly good food away than give it to organizations who could give it to those who desperately need it? I am so disgusted when ever I see this happening. I have asked why it is thrown away and not donated. I was told it was company policy.We are such a wasteful nation why would you want to be a part of that? Instead of throwing away money in the food you waste why don't you help to make a difference and help fight hunger. | |
| Laura Smith | 5/7/10 |
| ten stars......but you missed a place.....Arlington, Texas. Please put a store close to our downtown city....either at Arlington Heights or City of Arlington....we want you. TX is horrible we don't have any good donuts, and starbucks coffee is really bad tasting, and they have no donuts.....consider us please...thank you, from texas | |
| M.SELF | 5/20/10 |
| I BOUGHT A REFILLABLE CUP FOR COFFEE.IT LOOKS LIKE A DUNKIN DONUTS CUP.WHEN I BOUGHT IT THE GENTLEMAN BEHIND THE COUNTER TOLD ME THAT NO MATTER WHERE I GO TO AT ANY DUNKIN DONUT LOCATION THE REFILL PRICE WOULD BE 1.07. SO I BOUGHT THE CUP. BUT EVERYWHERE I GO THE PRICE IS DIFFERENT SOMETIMES 1.70 SOMETIMES 1.39 SOMETIMES 1.07. I UNDERSTAND THAT ALL DUNKIN DONUTS ARE OWNED INDEPENDENTLY BUT COME ON YOU HAVE A SWING OF 67 CENT BETWEEN DIFFERENT STORES.PLUS THE FACT THATTHE YOUNG GENTLEMAN TOLD ME A LIE ABOUT THE PRICE OF REFILLS.NOT RIGHT NOT RIGHT. | |
| Disgruntled Customer | 5/24/10 |
| Ever since its makeover the Dunkin Donuts Shop in the East Dedham Plaza is a horror show. The service is very poor, the coffee is like dishwater, the help is arrogant and can't even get an order right. This morning my Medium Decaf/ Cream, 1 Splenda, came with a tea bag too! When I went back in and complained I got a ration of crap. They did get me another coffee but wanted to charge me for it. I told them to keep it and walked out. Scores of people walk out every morning due to the wait time and screwed up orders. Some of the help, including the "Manager" regularly handle food with no gloves; others fill donut orders using bare hands. This place has probably lost over 50% of its regular customers since its makeover and as of today has lost another. I'm headed to McDonalds fro now on! | |
| outraged customer | 5/21/10 |
| You have lost a customer, I go through the Drive Thru at Dunkin Donuts in Lockport, Illnois around 5am every weekday morning and i purchase a half decaf half regular with cream and sugar. Its the same lady every morning and the orders are always wrong, because shes always on her cell phone, sometimes the coffee isnt even warm. Even at that I still gave you guys the benefit of the doubt by still going there, in which id even ask her if she made me the coffee i ordered, and still always wrong. On weekends I bring my Grandchild in to pick out a donut and the same lady is constantly screaming at other employees who are just doing there jobs. The last time I have brought my grandchild there she struck her bare hand in a customers bag and then refused the lady different donuts and then started screaming at her. It was the final straw when she made my grandchild cry by screaming at other employees to much. You guys have lost a customer in me and in my family, I suggest you guys get rid of her before you lose more customers in this tough economy | |
| Albert Guiliani | 5/22/10 |
| To whom this may concern, Im born and bred Bostonian now retired and living in Hope Mills North Carolina. This is a growing town with a huge amount of growing business establihments, and I cant help woundering why a dunkin donuts corporate or franchise has not been set up. I now that the customer base is here with Ft Bragg Army base only eight miles away, with an estimated 200,000 troops and more to be stationed here soon. Im sure if you were to send a rep to the area you would see what Im talking about. Sincerly yours Albert J Guiliani | |
| A. Riggio | 5/24/10 |
| I worked for dunkin for only four months. I am writing in hopes that somebody with a higher "authority" and more "experience" than my 22 year old boss, will contact me so we can discuss the problems i have occured with in my short time there! okay, when i started at dunkin donuts in homewood, IL, off of 183rd, everything was great. I caught on quickly, my fellow employees were very nice and understanding to the simple mistakes every "new" employee has! My boss, at the time of hire, was a friend of a friend that was helping me out with employment because of the arrival of my newborn son and the stress of everyday bills! everything went great from the time i started till the time i quit!! my schedule was the same all four months day in and day out! Monday-friday was a total of 36 hours. i was off saturday and sundays! we had two employees that were married, Karina, and Steve!! Karina worked nights at the time and her husband, and i and 2 other employees worked mornings all week long!!! GREAT, no problems! Well about 3 months into my employment there, my hiring manager quit because the owners of the store were making him do more than he was told he had to do, like run two stores instead of ONE! He had health problems and had to quit the job because of stress! After that, we went almost 3 weeks without a manager to run the store! Every day, and night, employees were there by themselves day and night!! They ( the owner) had asked me if i would like to go to other stores and train to become a "dunkin donuts" manager! i had said yes! They said it would be hard and take time and patience! I agreed! Well intead of taking immediate action and sending me off to train, then immideately hired Steve, my fellow employee, to do the job! It wouldve been fine if he didnt bring his WIFE onto mornings with him, and give her my hours plus overtime! I only had 36 hours to begin with and i was barely taking careof bills and providing for my family with that at minimum wage! this morning (monday may24th) when i walked into work, i was shocked to find that i had only 30 hours for the week. thats one whole day in hours he shorted me and gave his Wife, karina, 36 for the week! Not only am i upset about my hours, but when i went to a meeting about two weeks ago from tomorrow, we all sat down, me steve, and the other 5 store managers that work at the 5 other stores that the owner owns, there was a 10 minute segment about only speaking ENGLISH in store because not everyone knows spanish, or any other language for that matter! They said it was un fair to speak another language in the store because fellow emplyees or customers may not know if your speaking badly about them! only the two weeks Steve was manager and his wife, karina, was working mornings did they ALWAYS speak to one another in spanish, right in front of other employees, and customers!! I feel they cheated me and my family. now i am job less and broke...how can i provide with only 30 hours a week??? I have bills and a family as well as needs that i cant afford with those hours!! I think its wrong that 2 people in the same family work together let alone at the same time(same shift)! And one of them being a manager now!!! I hope someone can get back to me or i may have to just go to higher authority!!! Amanda Riggio Matteson IL, 60443 | |
| Sonja Kosanovic | 5/28/10 |
| I went to Dunkin Donuts in Franklin Park, IL at 7:15 pm on 5/27/10 and ordered a small iced decaf coffee with cream and sugar. However, it must have not been decaf because I am very sensitive to caffeine and consequently spent all of last night wide awake. The employees should be mindful of the orders because errors could cause health issues. For me, caffeine induces migraines. I am not having a good day at work today. Generally the service there is friendly and the orders are correct. | |
| saad khan | 5/29/10 |
| i am dunkin donuts employ. i meat very nice person in dunkin donuts,name mark kann.owner of that store. that time i was looking job any kind and any condition.in back 2002.and i am still in donkin donuts.as store manager.here is no one like mr.mark and there is no place like donkin donuts.thanks | |
| Cliff Brewer | 5/31/10 |
| Your store in Dumfries Virginia should be closed for good. Not only are the floors dirty and disgusting, the tables were not cleaned, the air conditioning did not work when it was 90 degrees outside. The store had approximately 15 people inside and everyone was complaining. I told my wife we would just get it to go. I asked to speak to the owner, the girl said she wash't there. I asked her how they could work there under those conditions, the girl didn't respond. While the girl was preparing our order, we heard the girls say in spanish since they take the tip money they should get the air conditioning repaired. Now, if the owner is so petty that they are taking tip money they certainly do not respect the employees and needless to say they certainly do not value their customers. After the order was finished we got home and not one order was correct. My family, friends, and neighbors will NOT be hornoring this establishment again. | |
| upset customer | 6/1/10 |
| I have visited the Venice location in Florida on 1801 tamiami trail many times. I enjoyed the employees and there smiles and laughs. The manager was amazing friendly and always helping out. The managers name was Rina she was always very friendly. Though one day i bisited that same dunkin and i was informed rina no longer worked at that store i was not a happy camper. Come to find out a new manager was placed. I then ordered what i usually did though that new manager i believe her name was mellissa that helped me she made my order completly wrong everything was just horrible and when i told her that she had complatly messed up my order she seemed to act as i have ruined her whole day she threw my cup into the garbage with anger and started to make me a new one i then just walked out i didnt even care about paying and not getting what i asked for i just did not want to be around that lady she was so rude. I was just in a hurry to get out and never return. | |
| connie roup | 6/1/10 |
| dunkin donuts publishes discounts for military but the one i go to will not honor this. i go every day during the week and have asked the manager about this but he says noone gets any discount. | |
| Disapointed potential employee | 6/1/10 |
| Good evening. This is employment oriented. After reviewing the above attachments I have have a full understanding that you can't please everyone every time. (Given the fact you deal with millions.) With 25 years of experience in hospitality client service is first and foremost. I am most upset that you don't want to find the best candidates for open positions as I sat in Dartmouth today waiting for an interview for 1 1/2 hours this morning. Upon observation the place works well at a busy intersection and the staff were extremly up to speed. Very client friendly and upto speed. My concern is I guess with the management then which is no contact and why did I waste my time? I made donuts at 1 am when I was in high school!!! Let us be curtious at least with a response. Thank you. | |
| Fred Schultz | 6/2/10 |
| I recently went to the local Dunkin donuts shop with the full intent of buying a pound or two of your coffee. The price was marked at $9.00 a pound. Now I had just left a local super-store where the price was $ 7.50 a pound. I really don't understand. Your store, your coffee, your price is $1.50 higher than the local retail market. I'm sorry but it just don't make sense to me. | |
| Joe Ann Carfora | 6/3/10 |
| I love love love DD's coffee. I will not drink anything else. I was wondering if you are ever going to put the coffee up in kcupsod for the kerruig machine. This would be fabulous!!! Any idea when you might do this? or not thinking about it at all? I know tons of people that would like to see DD coffee in the pod form. Thank you kindly Joe Ann Carfora jacarfora1951@comcast.net | |
| Rachael Stacy | 6/4/10 |
| I am very disappointed in the service and donuts that I receiced from Dunkin Donuts. Dunkin Donuts is my favorite donut place. I have to drive 30 mintues one way just to enjoy them. I decided one Sunday to take my children (I have 4 children), my mother, and myself to enjoy what I thought would be great donuts. We went to the location in Acworth, GA. We went at a reasonably decent hour-it was before noon. My favorite donuts are the toasted coconut and the regular coconut. This store was completely out of both of them. My third favorite is the cinnamon. Again, they told me they were out. Well, for me that was strike three, therefore ruining a great little meal and wasting 30 mins of my time, not to mention the gas. I can't believe that a DONUT place would be out of so many choices. That's like going to McDonald's and them telling you they are all out of Big Mac'. I am very disapointed and do not know if I will continue to be a LOYAL Dunkin Donuts customer | |
| Sue Brock | 6/4/10 |
| I went this morning to dunkin Donuts on 160 in Fort Mill SC. I was on my way to an open house and I had advertised coffee and donuts. I went through the drive through for my box of Joe and paid with a debit card. When I got to the open house I realized I had no cream in the bag. Since most people don't drink black coffee I just wasted $13.50 on coffee. After, I went back to the store with the full box of Joe and the cups and sugar, and explained that I would like a refund. The cashier left me there for 5 minutes saying she had to get the mngrs approval. After a while I said are you getting the manager? She said oh I called her, she is not here. I said fine, get me the managers card and I will call myself, I have an appointment. After leaving me waiting another 5-10 minutes for the number, the manager appears. She said do you have a reciept? I said no, I was not given one. "then how do we know you bought it here" I said well here is the card I used it at about 10:02 this morning, my guess is you could look it up.She said"we don't do that" My response was okay, so you want me to pay $13.50 for coffee I could not use? She then proceeds to say"we tried to tell you to wait for your cream" okay, so a minute ago you needed a receipt because you were not sure I bought it there, but now you remember telling me to wait for the cream?!! (which I can assure you is not true!)I have to say that the $13.50 is not going to change my life, and my guess is that I won't hear from Dunkin Donuts. But I will say this.... Jobs are tough to find right now and there is no need to hire rude people. If I owned the Fort Mill SC Dunkin Donuts I'd be looking around. Your poor employees are a reflection of you and your business. | |
| Milinda Villegas | 6/4/10 |
| I went to the Dunkin Doughnuts store in Toledo,on Secor Road,between Douglas Road & Alisdale. Today is National Doughnut Day,and I saw an advertisement stating you would receive a free doughnut with beverage purchase. When I got to the store,there was a sign on the door clearly stating this fact. When I purchased my hot chocolate & asked which doughnuts were free,the man pointed & said "all',but when he rang up my purchase,he charged me for the doughnut. When I said that wasn't right,it was supposed to be a free doughnut,he said the free doughnut came with purchase of a BAGEL,not a beverage. I pointed to the sign where it said beverage,but he still tried to refuse me. So I said nevermind,I don't want any of it then. Then he decided to deduct the doughnut from the total. As my friend & I were leaving,3 college students walked in,read the sign,and asked for the same thing. The man refused,telling them it was Bagel,not beverage. Those poor boys walked out with nothing. The man working behind the counter did have a heavy accent,but I know he had to know the difference between 'bagel' & 'beverage'. It was clearly stated in the sign. How many people walked in there today,expecting a freed doughnut,& didn't get it? I suspect that,along with myself,alot of people won't be going back to that store. A promise is a promise. Don't advertise something you won't uphold. | |
| CUSTOMER | 6/6/10 |
| I VISITED THE DUKIN DOUNTS IN KUWAIT CITY (360 MALL) LOCATION THE MANAGER HIS NAME IS MURAD HE TREATED ME WITH VERY BAD CUSTOMER SERVICE AND EVEN HE DO KNOW THE MEANING OF CUSTOMER SERVICE...SHAME ON DUNKIN DOUNTS TO HIRE STAFF LIKE THIS GUY WHEN I CALLED HIS BOSS THE OPERATION MANAGER HERE IN KUWAIT HE DOSENOT CARE TOO, HE SAID IF IF YOU WRITE TO THE HEAD OFFICE THEY WILL NOT DO ANYTHING TO YOU EVEN TO HELP YOU.... ????? BAD STAFF AND BAD MANAGEMENT | |
| G.Vasquez | 6/6/10 |
| My 11year olg daughter was sipping on her coolta when all of a suddan she feels something in her mouth. It was a roach. WTF! Somebody needs to handle this. This happened at 1165 w. 49st in Hialeah, FL. | |
| Motek | 6/6/10 |
| Please note that employees must pay into their tips, even when they do not receive them. I believe this is illegal and I plan to pursue this through the MA Better BUsiness Bureau. | |
| JUNE 2010 UNSANITARY BATHROOMS!! | 6/8/10 |
| TO CORPORATE HEADQUARTERS: I PURCHASED A CUP OF COFFEE AT YOUR 86TH STREET BROOKLYN,NY STORE JUNE 2010. I DESPERATELY NEEDED TO USE THE BATHROOM AND THOUGHT THIS LOCATION WAS CONVENIENT SINCE IT WAS LOCATED NEAR THE SUBWAY. WHEN I OPENED THE DOOR TO THE BATHROOM ..IT APPEARED THAT NO ONE HAD CLEANED THE BATHROOMS IN SOME TIME. I WAS UNABLE TO USE THE FACILITIES AS IT WAS A HORRIBLE MESS..FECES ON THE TOILET AND A FLOOD CONDITION ON THE FLOOR. I QUICKLY INFORMED THE MANAGER THAT THE BATHROOM NEEDED TO BE CLEANED. HIS RESPONSE WAS .."WHY?"..AND WAS CLEARLY UNCONCERNED AND HELPED THE NEXT CUSTOMER...I AM HOPING THE BOARD OF HEALTH COMES IN TO OBSERVE THE CONDITION OF THIS FACILITY AT 86TH STREET BROOKLYN NY BECASE THIS BATHROOM IS WHER THE EMPLOYEES WASH THEIR HANDS AND TOUCH THE CUTOMERS FOOD!! | |
| Karen M. Abell | 6/8/10 |
| I am a old school Dunkin Donut coffee girl. I get a cup every moring and grind my own coffee bean for home coffee. About a year ago, the Hess Station near my house has begun offering Ducan Donut coffee (no donuts). So each week I buy gas and every day I buy coffee and other "stuff" from the store. Recently, the Hess Station # 09314 begun using index cards and punching them for the free coffee promotion (instead of the actual Dunkin Donut punch cards). I had no problem with this, except now when I travel, I don't get to use the punch card. I can only use it in that one Hess Station. Today, I asked for a Dunkin Donut punch card and was refused. The girl at the desk said her manager did not allow them to be given out and they had to use the index cards. Really? I am held hostage to this Hess Gas Station to get my coffee? Don't you provide these punch cards for customers to CARRY with them to enable us to take full advantage of the coffee promotion? Dunkin may want to get in touch with this store before you loose more customers. I will not frequent that Hess Station #09314 again. | |
| Burton Mills | 6/8/10 |
| I walked out of a location in Elmsford, NY today (6/8/2010) and I noticed that the bag that contained my breakfast sandwich said "Please Recycle this Bag" which I found quite comical since in my other hand I was holding a large STYROFOAM cup!!!! Why is Dunkin' Donuts the only business on the planet still using styrofoam?!??! I like the coffee but that is just ridiculous. Not only are you contradicting yourself you are also losing a huge percentage of market share to other coffee businesses that are much more eco-friendly. Get with the progam. WHY DOES IT SAY "PLEASE RECYCLE" ON THE BAG AND YOU STILL HAVE STYROFOAM CUPS?!?!?!?! | |
| B. Chilcote | 6/8/10 |
| The location in Chambersburg, PA leaves a lot to be desired. In addition to this comment, I will be CALLING corporate to make my complaint. First, I believe that everyone has a right to work and/or own a business in this country, but let me tell you that CHEATERS are NOT welcomed!! I called this morning to order 2 dozen cinnamon twists. I wanted to pick them up this afternoon, after work. When I called, I could not even understand what the person who answered the phone said. I asked if I had the right number, and she said yes... I then stated that I wanted to place an order, and told her what I wanted. She asked me to wait a minute; then, a man got on the phone and asked me if he could help me. I repeated my order. He repeated what I asked for and got my name and phone number. Now, please understand: I asked for 2 dozen cinnamon twists. Are these not donuts?? I've always considered them to be donuts. Evidently, all of these past 50 years I've been wrong. When I got there to pick up my "donuts", the woman set the boxes on the counter and began to ring me up. I looked at the cash register display and saw the total was $32.XX. I flipped out!! What, I asked, was the cost of one dozen donuts?? Well, the man said, you didn't order donuts. I asked to have a box opened, and to my surprise, there were no donuts, but some sort of small loaf looking long "pastries" for lack of a better word. I just looked at these people in total shock. I looked at the array of donuts behind them, identified the "donut" I wanted (they call this a bow tie), and asked how much those were. I was told that only "donuts" are sold by the dozen; pastries are sold each, and the ones I wanted were $1.32 or something like that EACH. HOLY COW!!! That is basically just robbery. I told the people that I did not want whatever they had in those boxes, that I was not paying for them, and started to walk out. The woman tried to get me back and said "but we put extra in there for you!" Good grief!! What part of NO didn't she understand?? I am very disappointed in many aspects of my experience at this Dunkin Donuts! I will not ever go back, and I will advise people to not bother going there, either. | |
| Dave Tackett | 9/7/10 |
| Since March of this year I have been visiting two of your stores in Indianapolis through the each work week and some on the weekends. I am always there at 5:00 a.m. or shortly thereafter. I love the coffee but most of the time when I arrive at 5:00 a.m. and pull up to the drive through, the lights are not on and I have a delay in getting someone to answer the drive through. In my almost thirty years of managing in retail and distribution, this would not have cut it with my superiors. In my experience it was always expected that the staff is ready as well as the product you are selling no later than five minutes before the store opens. This morning I pulled up to the drive through at 5:00 a.m. and waited five minutes until the lights came on and someone to wait on me. I actually watched the clerk pull in to the lot, get out of her car and then proceed inside before waiting on me. It seems to be the pattern in both stores and I would hope that this is not the norm in all locations. You offer a good product but service needs to improve in order for me to keep coming back. Your competition is told that they must be ready and actually start taking orders if a customer arrives ten minutes before the scheduled time to open. I would suggest these rules be implemented to keep up with the competition. Hope things change soon so I don't have to. Thanks, Dave Tackett dtackett2003@yahoo.com Indianapolis, IN | |
| sandra | 9/7/10 |
| i think that the dunkin dounts in smithfield NC should work on their management skills and stop letting their employees use drugs while on the job as well as drinking. i also think that they should have better customer service and their employees shouldn't be so mean and spend all their time on their phones. i went in to the smithfield NC location the other day and on of the employees i think his name was john was smoking weed in his car!!!!!!!!!! i think some kind of action should be taken.. | |
| Ron B | 9/9/10 |
| The local store # 342471 in Taneytown MD 21787 has been a big disappointment. For over the last two years I have had to put up with a morning crew of employees who seem to think they can talk down to me and act rude. In the hard times we live in one would think they should be happy to have a job with a fine company like DD. I am retired and like your products but someone should get to this store with a list of how to treat people. I was a VP of the company I worked for and have a collage education, and should not be treated like they did'nt care.I will be sending this rating to both the local store and corporate office. | |
| Gary J. | 9/17/10 |
| To Whom It May Concern, Today (9-17-10) at around 3 o'clock my son and I visited your store. We had a coupon "buy 6 donuts, get 6 free." When we tried to use it, we were told that we couldn't because you had a special- 6 donuts for 3.99. I questioned the worker and a manager as to why I couldn't use the coupon and they said they were instructed by corporate not to take it. I'm sitting here wondering why your manager, Tom, wouldn't sell me a dozen donuts ($6.99 regular price) and discount them by 50%. My coupon said buy 6 get 6. I didn't want to buy 6 for $3.99, I wanted to buy a dozen. I had a valid coupon, yet I was allowed to walk out of your store after expending the gas and the effort to go 30 miles round trip. Question: Why would I want to buy two half dozen donuts for $3.99 each when I see that a dozen costs $6.99 and I have a coupon for 6 free donuts? This makes no sense to me. I have been frequenting this store for quite some time now. I get coffee from the drive through at least 3 times a week. I buy my son Baskin-Robbins Ice cream in this store and occasionally donuts. But no more. I wish I'd have never purchased the coupon book I used to get your coupons - Your coupon was a factor in it's purchase. I feel that I was treated unfairly by your corporation and your manager. If I have to drive 40 miles out of my way, I'll go to Krispy Kreme for donuts from now on. What am I supposed to do, call the store to see when there'll be an appropriate time to use my coupon? I hope that you're satisfied with this situation, as I am not going to ever go back to any of your stores again. I hope that it was worth the $1 that you would have made had I bought the two half dozen donuts. I hope it was worth all of the ice cream and coffeee sales that you'll be missing from now on. Not only am I not going to fre | |
| Gary J. | 9/17/10 |
| ...continued Not only am I not going to frequent your stores any longer, I'm going to tell everyone in my family and all of my friends about what happened and how my son and I were treated. I know that you probably could care less, but at least I'm able to get this off of my chest. This was the store on Enterprise Dr. in Clayton, NC. | |
| Monica | 9/19/10 |
| I have noticed that when I am in any of your stores ( NJ) late in the afternoon the employees are dumping tray after tray of donuts etc into the garbage - I was shocked - I can't believe that there isn't a place or charity that could benefit from this food . What a waste in this economy ! | |
| Stephen Ivey | 9/20/10 |
| On 9/10/2010 I noticed my checking account had 16 D&D withdrawals one after another on the same day. So my wife checked to see if they just held it for the week then ran the POS. that wasn't the case the day we used the debt card they took the money. This also happened in my other account different bank. They are not supposed to hang on to credit numbers. I was told to see the store manager in Whitinsville Ma. We had been there twice. we are supposed to do this around her schedule. I am having the police investigate... This is fraud either way you look at it. | |
| Mrs Donna Lombardo | 9/10/10 |
| I have just been totally humiliated by a new employee at your Butler NJ Dunkin Donuts Store, After purchasing a large green box of tea bags for the last three years there is now a new manager there that insists I've never ever purchased tea from the store. Believe me, I am not senile yet and I know what I have been buying it is the only tea I can drink. The manager that use to run the older Main Street Dunkin Donuts charged me $10.00 for a box of 200 tea bags, then when the new store opened up down the street the cost went up to $12.00 a box, still worth the price to me as I have had a gastric bypass and the only thing I can drink is tea~~ and your brand is the only one that I like. The woman waiting on me told this "new" manager that she remembers me and yes indeed they did sell it to me, he became nasty and irritated telling me that there isn't even a key on the register to ring it up, so therefore I "never" bought it from them. IF you sell coffee, why not sell the tea too? What the heck am I suppose to do now that the old manager is no longer there and this arrogant jack ass has taken over. HELP, I am running low on tea bags! Thank you, Donna Lombardo 355 Hamburg Tpe Butler, NJ 07405 973-283-0662 | |
| Patty Daignault | 9/10/10 |
| the dunkin donuts on route 9 in clifton park NY store #338717 is the worst in the area. my family and I visit that location often, but no longer will with some recent events we have witnessed. In the past 18 months that store has the rudest employee's I've ever seen and the district manager is insane by yelling in front of customers at the employee's and the managers to move customers and he rushes customers and they aren't allowed to finish their order when ordering in this drive thru. I have had this happen so many times to me there over the past yr. Last week I was told by the district manager who's name is Anthony that I must come in from now on to order my sandwiches because I hold their drive thru up by ordering 5 sandwiches in the drive thru with 3 coffee's. I have ordered the same thing there for 3 yrs and now i have to track 4 kids into the store which 2 are in car seats yet to order food for my family. This is very inappropriate and because of this district manager I will no longer go to that location in the future. I would spend $16.00- $24.00 2x's a week in that drive thru ordering food for my family when we didn't have time for breakfast at home. I am not the only person to experience being told to comew in from now on. I have 4 co-workers who have also been told the same thing by this District manager. I will make sure they loose business because of their attitude towards people who choose to visit their restaurant. In the future I will be finding another dunkin donuts to visit who has more respect for their customers. | |
| Jan Szweda | 9/12/10 |
| First, the DD in Hanover Park, Illinois stops selling dunkin donuts (the ones with the little handles), so I switch to plain. Then they stop selling plain, so i switch again to cinnamon. Now the don't have any cinnamon. My husband stopped in today at 12:30. They were out of all the bagels except for sesame, no croissants, the only donuts they had were yeast donuts. We dont like yeast donuts. We will not go back, the customer service seems to get worse and worse. There are several stores in our area and all of them are terrible. We tried the one on Irving Park, the one on Barrington Rd & Irving Park, we tried the one on Barrington Road in Hoffman Estates. Maybe they are owned by the same people, but its a shame when you cant find what you want. We are now offically McDonalds clients and we will spend our hard earned money there. | |
| p gudwer | 9/14/10 |
| i am very disappointed in how the man that franchises the dunkin donuts in the adirondac new york area treats his employees he over works them and under pays them i realize that you need to make a profit but respect your employees. you are very one sided because before you let people go you should get both sides of the story instead of just one person how can someone be working for a fair amount of time and be praised for the work she has done and then you fire that person because of a certain guy that is robbing you of work time he puts hours in but doesnt do anything but sit in the office and text on his phone. i used to work with you before this and he used to be a manager now he is a shift leader and when i was in training for management in his store he would go to the bank and be gone for at least two hours but you feel he is not robbing you. maybe not cash but of hours you really need to take a good look at how the adirondac area dunkin donuts are ran that is why i had quit awhile back. i watch them put their bonus almost where they are unattainable but doesnt look at how hard the employees work for him its almost like slave labor. he wants you to work with a skelton crew so he can make a profit he cant keep help because of this and he just keeps putting up more stores when he has a hard enough time trying to get help for the others but hes not the one that is working in the stores so what does he care. i feel he loses alot of good employees for not giving them alittle respect i was always taught if you want respect respect others as well please remember that your employees are human they may not be a millionaire but they do deserve some respect from you. | |
| S. Bijan | 6/11/10 |
| I work for the Commonwealth of Mass and there is a dunkin donuts in my building which is convient. The service is usually excellent and the people are always nice, until this afternoon. I ordered a large ice coffee with a little ice like I order at other dunkin donuts and never have a problem. Well I was told by the gentleman waiting on me that he is charging me double because I did not get alot of ice. I don't understand I do not like a lot of ice for two reasons one the ice ice cold hurts my teeth and I do not drink the coffee right away. But my reasoning is what does that matter. If some wants extra extra cream do you charge the person double. He than rang in a large ice coffee than added another $1.00 to that because I'm getting more coffee and less ice. I did not understand this way of thinking and said I do not want the coffee any longer. He took the coffee back and poured it back into the ice coffee dispenser ice and all. I believe this is against the law since he already poured it and added ice to it. This is a health code violation and a discrimination against a customer that does not like alot of ice in the coffee. I will be contacting the health department of both the city and state since you cannot pour the coffee back in. And just because someone like more or less of something you have no right to charge that person more than what the posted price is, I will be contacting the Consumer Affairs office of the Attorney General. | |
| Mortified parent! | 9/4/10 |
| Im writing to express my regards to this supposedly new policy, that employees are told that they are to do anything the Managers ask of them, of it could be grounds for termination. With the economy in such a downslide, these kids are believing this and doing jobs to me, that are not in their description. Any employee working in the sales/service counter area, should be doing just that, greeting customers, selling the product. I understand they all have in door cleaning projects, as i once did as a waitress moons ago. Applaud to the fact they are telling these kids and adult management they need to do "Landscaping detail, including weed picking and scraping old gum from the parking lot." Maybe they should save money on these managers that sit around and do nothing, and hire a Groundskeeper. I've never heard of any businesses having their staff out there cutting the grass, weeding, or gum detail. This is to me unacceptable, and wanted to know if headquarters was aware of this. Let these degrading store owners get out there on their weekends and do the job. Concerned parent of Rhode Island stores. Subject matter Labor dept should be looking into! | |
| Tracy Akins | 9/5/10 |
| My complaint is different.I worked for dunkin donuts in tilton NH the one by the tilton diner.My experience for the last ten months has been horrifying.I was yelled at and pushed around like a dog along with other employees as well.I got sick of it and put in my two weeks motice.My last day was yesterday 09/04/2010.My boss Annette decided to pick a fight with me on my last day,but i refused to allow her to belittle or degrade me in front of anyone again so i decided to stand up to her with some serious words exchanged,she fired me before i could finish my shift that day,and on top of it she got a restraining on me so i couldnt come back and get my check,and so i couldnt see my fellow employees.I feel as if she used me to show off her power to the rest of those who work there.To show them what she will do if anyone should decide to defend their honor or simply stick up for theirselves.This place has lost ALOT of employees because of her and i would have never put in my two weeks if it werent for her.All of her best has quit.People who have been there for ten years or better,and she is still losing people all the time.This place should be thoroughly investigated,and replaced with a more proffesionally behaved store manager who can handle people,and treat employees like their valued and not like their expendable.Please somone do something! Thank you,Sincerely Tracy Akins | |
| Donna | 9/5/10 |
| I visited a dunkin donuts baskinrobbins today on 19 Bayshore rd, Bayshore N.Y. While i was waiting I noticed the employees were handling food and not one employee was wearing gloves .I found this so un sanitary and discusting . So I bought an icecream that was packaged in a carton . I was not having them make me anything .I will not be visiting them any time soon ever again . They were handling food and money . discusting | |
| J>P | 6/13/10 |
| I have visited the store on Lincoln Highway East,in Lancaster, PA....for morning coffee, I could not believe that store.... I was waited on by a male named Nick, he was very rude sneezed in the donuts and wiped his nose with his bare hand it was Gross... it seemed like he was having a bad day... very unprofessional and rude and his customer service was terrible..... The store has really gone down hill! I will not go there anymore... Management seems less to be desired also! | |
| Sue McLaughlin | 6/15/10 |
| I've been living in Newport, Maine for well over 10 years, and previously have always counted on Dunkin Donuts for its consistency of excellent coffee. I don't know what's going on at the local DD, but the coffee has never been good--it's almost as if they use the grinds twice! We don't go there anymore because the coffee is so weak, and way too expensive for how weak it is. Someone might want to check into the practices of that particular DD. | |
| A MASCOLO on behalf of JOHN VALASTRO | 6/15/10 |
| I am writing on behalf of a friend of mine JOHN Valastro who frequents the Dunkin Donuts store on Lake Worth Road (betwen Jog Rd and Sherwood Forrest) in Greenacres/Lake Worth Florida. The manager of the store who I believe has been there for 10 years goes by the nick-name of Roger but his name is KARAN PANDEY. This store is owned by a gentleman named JAY MARCEL. My friend John worked at this DD location for several years and had to quit because of the torment, harassment and insults he endured while working there by KARAN PANDAY. Mr. Valastro has a slight speech impedment and is very shy and quiet and a good worker and a very nice person. While working there he made many friends with his co-workers and customers so he has been going there twice daily for breakfast and lunch and visits with his friends there. MR PANDAY has called Mr. VALASTRO, "Gay", "Queer", "Fat", "Stupid" and "Retard", and also makes many references ro Mr. VALASTRO's speech issue. Many of the customers have told him to stop the harassment but it continues daily - now my friend is afraid to go there because of the torment he receives each time he walks in the store. This man is out of his mind. He has sent people to where Mr. Valastro lives to drive by, knock on his door and harass him even when he is NOT at the Dunkin Store. He is forced to go to other Dunkin establishments for his coffee and meals and this is unfair. He apparently treats his current workers with violent rages in front of customers. Something must be done to stop this person. I work for an attorney in New York and am sending Mr. VALASTRO to a Palm Beach County attorney to write a Cease and Desist letter to DUNKIN DONUTS and MR. KARAN PANDAY to stop the toment, harassment and defamation of charachter of Mr. Valastro. If this does not work, we are considering a civil lawsuit against all involved. Please pass this on to the owner of this store JAY MARCEL who owns another DD on Boynton Beach Blvd. in Boynton Beach Florida. DON'T GO TO THIS STORE - THERE IS A PREJUDICED MANAGER WORKING THERE WHO IS CLEARLY NOT CARING ABOUT HIS CUSTOMERS, OR HIS EMPLOYEES. I can be contacted at am@walsh-amicucci.com to discuss further. | |
| cnnie roup | 6/16/10 |
| I visit dunkin on hwy. 78, N. Charleston, S.C. every day during the week. There is a list published on the internet of all the places that offer military discounts and Dunkin i on this list. The manager now says that noone gets any discount and I cant find any place to get coupons. Can you help? Connie Roup, P. O. Box 815, Ladson, S. C. 29456. e-mail ccrbr99@aol.com | |
| Steffanie | 6/14/10 |
| I was a regular customer of Dunkin Donuts 40 jeffrey drive, in Newark, DE. Few days ago when I went to the store I had ridiculous experience. The girl who took my order was very nice and polite and I had seen her trying to speed up the process, but the girls who were helping her were dragging each order and taking lot of time. Becoz of that reason it took like long time for me to reach at the counter to give my order too. Then I had to tell again that my coffee needed some changes even after repeating it three times, so one of the girls came to help me out but the guy in blue shirt whose name i did not know becoz he was not wearing his cap or name tag, who i think was manager, started yelling at her in rude way so I had to interrupt and tell him that it is okay. It was very unpleasant scenario coz that girl was yelling and arguing back and forth too and then when I got my sandwich, it was not what i had ordered, so I told the guy who was making sandwich that my order was something else and suddenly he too got cranky. Then he started yelling and talking to this guy in blue shirt in his language. I could say from his gestures that he was very upset that he had to again make the sandwich and then they were talking in their language and making fun or maybe abusing people who took the order. while i was waiting for my another sandwich i overheard employees saying that the guy in blue shirt was cranky coz he was "tight" either from drinking or maybe taking drugs and that it is same scenario every morning. Overall, it was very unpleasant atmosphere for me to start my day with. | |
| marvin costco | 6/20/10 |
| i am a regular customer at dunkin donuts at diversey and kimball and milwaukee in chicago,il and i was very upset to find out that i had been cussed out by the person in charge SHARON! she had slide the cup of coffee at me and it spilled on me after i had to asked her 2 times to please put more cream in my coffee....i know i will never go to this dunkin again after 5 YEARS of going there.... | |
| Al | 8/26/10 |
| Went to the Dunkin Donuts at 1197 Amboy Avenue in Edison, NJ (store# 339427) on 8/23/10 around 9:30am with my wife and made a purchase. The place was in utter chaos as the attendees behind the counter were taking care of 4 or 5 people at a time instead of concentrating on taking care of individuals as they came in. Checked my bank statement on 8/26/10 and found that my debit card had been double charged for $12.80 on 8/23/10 and then again on 8/25/10. This is not the first time that this has happened at this location and I don't know if I will be doing business with Dunkin Donuts again. I spend quite a lot of money regularly at Dunkin Donuts not only for myself but for my corporate functions and cannot continue to support an organization that cannot hire competent people to run their business. I am very busy and don't have the time to go to my bank to straighten out incompetent errors that are made by incompetent employees on a regular basis. | |
| Julia | 8/27/10 |
| Last night 8/26/10 my friends and I met up outside of Dunkin Donuts on 45th street(LA Guardia shopping center)in Astoria,NY like we do every night. I ordered my usual iced coffee but went back in to get my Fiance and friend hot coffee but was told there was no more hot coffee.It was 1/2 hour before closing and there is no excuse why they could not make a fresh cup.Since when doesn't Dunkin donuts have hot coffee??? Tehy didn't have hot coffee yet served one of my friends a really crappy Dunkaccinno. Does that make sense? The workers actually know all of us by name and how we all take our coffee because we are there all the time and have become friendly with all of them. Then this morning I went in and ordered $15.00 worth of breakfast and when I explained to the girl behind the register that she had given me the wrong size iced coffee instead of just changing the size she argued with me and gave me an attitude. So I snapped back at her...How hard is it to pour the coffee into a different size cup??? So she did so but with an attitude! There are 8 of us who drink your coffee everyday more than once a day and would like to continue to do so. But...we will not go spend our money in your Frachise if we are going to get treated poorly after the amount of money we spend there a week. On average we spend about $300 a week between all of us in coffee. Which means we should definately get treated with respect and not get an arguement or a dirty look when we place a coffee order. I am very displeased with the service we have recieved lately. | |
| CREW MEMBER | 8/27/10 |
| I am just a crew member at an Orland Park IL. Dunkin Donuts. After reading this page I have something to say. A bad experience at one Dunkin Donuts does not mean they are all bad. I live two blocks away from a McDonalds and they couldnt get an order right if there life depended on it. So I drive two miles to a different one and am totally statified with th food and service. There are alot of employees like me who go out of there way to make every customers dining experience at are store a pleasant one. I work early mornings and have many regular customers and totally enjoy seeing them every day. I also live by the rule that if I wouldn't eat it myself I wouldn't serve it to a customer. I have been working here for almost 5 years and my customers are the best. Sure every once in a while you will get someone that you can not make them happy no matter what you do. But I try. So if your ever in the Orland area early in the morning stop in and you will be treated as you should be. So don't give up on all Dunkin Donuts by just having a bad experience at one store. Looking forward to seeing you! | |
| Sammy Johnson | 8/28/10 |
| Dear Gail, I love dunkin donuts coffee. I used to be a regular customer at a Dunkin Donuts located at 1909 N. Western Ave, Chicago, IL, 60647, but now I have stopped visiting this location because of rude behavior, stale coffee and bad customer service. There used to be a guy named "Abhishek", who gave excellent customer service, remembered all the customers orders and served high quality XL coffee, but after he has left the quality has degraded. The other workers at this location serve stale, warm coffee. They are rude and show bad attitude. - Sammy Johnson | |
| customer | 8/31/10 |
| MY PROBLEM WITH DUNKIN DONUTS IS THE EMPOYEE'S ARE RUSHED AND DO NOT TAKE THE TIME TO MAKE YOUR COFFEE THE WAY IT IS REQUESTED. I LIKE MY COFFEE XTRA XTRA LIGHT NO SUGAR AND WHEN I AM LUCKY ENOUGH TO GET MY COFFEE WITH NO SUGAR, IT'S DARK. I AM PAYING 3.00 FOR A COFFEE SO, I WOULD LIKE IT MY WAY. EMPLOYEE'S MAKE YOUR BUSINESS BECAUSE, WHAT GOOD IS DUNKIN DONUTS COFFEE, IF YOU CAN'T DRINK YOUR WAY. DO DUNKIN DONUTS EMPLOYEE'S LIKE THIER COFFEE THIER WAY?! SO, DO WE!! | |
| Donna Childress | 8/31/10 |
| I went into the Dunkin Donuts in Smyrna De and ordered donuts. Midway through getting our donuts the girl stopped and used the same tissue that she was picking up the donuts with to scratch her leg, several times. She then went back to and picked up more donuts with that same tissue. When I told her what she had done and that I no longer wanted any of them, she screamed. The whole appearance of the place was dirty that day. The floors needed swept, there were only 2 people working and she was extremely rude. I called the corporate office, who told me the owner would call me about it and he never did. I am now getting prank calls and it is my hopes that my number was not passed to the same teenager, that I reported. I will never give that store my business again. | |
| Walter Carr | 8/31/10 |
| This pertains to the Dun-kin Doughnuts located at: 3011 Plainfield Road; Joliet Illinois. I just got back to my Motel across the street with a dozen doughnuts and I don't even want to eat one. I ordered a dozen doughnuts, and he dropped a French Cruler on the floor and left it there until he thought I was out of sight, and he picked it up and threw it back into the tray, and it fell down again, so he picked it up and threw it again, and it stayed in the tray on the shelf and he went about his business....Believe me. I have second thoughts about eating at Dunkin Doughnuts ever again. Also, word of mouth is the best advertisement..I guess ya know I will be letting People know in my travels across the USA. Disgusting...That Clerk should be fired....I'm sure it's on camera. It's 11:00 PM, so it happened between 10:30 PM an now....Sincerely, Walter Carr. E-Mail: kittycar527@yahoo.com Phone: 602-214-9044 | |
| Karen Scheldt | 6/23/10 |
| We have a vacation home in Ocean City, MD and my husband goes out in the morning to bring back at least 2 coffees. The one day he went to the 123rd Street location, which is the one we frequent for almost 26 years now, and the coffee was extremely weak. None of us drank it; we chalked it up to a screw up. We now have a new Dunkin Donuts at 54th Street, midtown Ocean City, which is within walking distance. My family came down for a few days and my husband did what he always does and went to the new store and got all of us coffee. Guess what, that was the same strength/weakness as the northern location. Here is my theory: The owners or franchisees may be the same because the coinsidence of both stores serving 'hot water' coffee is uncanny. Most consumers probably did what we did and threw it away. But here is the truth, we will never go back into those stores again. It is a rip off and the owners are obviously aware of this. They know how much coffee is needed to make a pot of coffee. By the way, I buy 2 bags of your coffee ever time I go to BJ's (total $34). I will continue to do so. But, as far as the people you award the franchises to, I will consider which ones I make a purchase in. You can certainly look up the oweners and figure out what I am NOT writng. WE WILL NOT BE RIPPED OFF AGAIN IN OCEAN CITY, MD! Royal Farms make the best coffee ever, they are in O.C. and also located to and from O.C. on Route 50 and Route 113. Enjoy! | |
| jfrancis51@cfl.rr.com | 6/24/10 |
| to whom it may concern: I have been going to dunkin donuts for many many years with my husband and we have always enjoyed your very good cup of coffee, and your muffins. In November of last year my husband passed away and at the end of november my kids gave me a gift certificate to of course dunkin donuts for $50, which they knew i would enjoy and keep up his our pattern, which i have been still doing by going to the same place in palm bay florida. well about May 30 i moved from my big house to a small apartment, and i was so lucky that i have a dunkin donuts right up the street and i keep on putting $50 on my card, if you need any proof just let me know. When i started going, it was really good and my muffin was so nice and soft , i would go between 6:30 and 7 a.m. and it was great, but for the last 4 days my muffins have been terrible, they have been hard on top and dry throughout, when i go through the drive thru i tell them that i want a fresh muffin, and i was told that they make them early in the morning and that what happens to them when i get there at that time, i told him he was dead wrong, because since may 30, i never had a problem, well he was new and maybe he was trying to protect himself, but the othere women heard me and didn't say a word, i might as well just give up, i really enjoyed your place while it lasted, and i'm glad that i didn't put anymore money on my card, i only have about around $7 and change, sometimes they give you your receipt with your balance and sometimes they don't. I will give it to someone else I know that needs it more than i do. thank you jf | |
| Pamela Ruggles | 6/24/10 |
| Recently I applied for a job in local DD store, I wanted a managerial position as i have experience and college.I attached a resume but not a cover letter. A few days later I returned with the cover letter,to my surprise about 30 Spanish speaking candidates were being interviewed. I left my cover letter with Ms. Mia Barana but she never called me in for an interview. The location is at Pine Island on State Rd.84 As I have Great Credentials [Recently I just worked for the U.S.Census} you can be expecting to hear from my lawyer . You will be sued for discrimination. I never thought I would experience discrimination and bias against a perfectly good English speaking job candidate. Shame on your company. Ms. Pamela Ruggles Ft. Lauderdale Fl.33314 | |
| Pat | 8/21/10 |
| I was going to tell you my tale of woe with DD but after reading the above comments, I don't believe that DD Corporate really cares or there wouldn't be as many complaints as there are. So the best thing I can do for my self is to boycott DD and tell all my friends and family and even people on the street to boycott them also until they get their act together. For every ten people you tell, at least that many will tell ten more and so on. In this economy, it will catch up and maybe then Corporate will begin to listen to their customers. So Boycott and then lets see what happens. | |
| Alyson Bross | 8/22/10 |
| I would be the happiest person if you can bring back Dunkin Donuts Shop, between Oceanside and Poway Please at least one. I love the donuts. Maybe put the donuts on the selves of Ralphs store in Carmel Valley. Thank You | |
| Maggie | 7/29/10 |
| I have tried to contact Dunkin Donuts Quality Assurance several times in the past few months via phone and email only to be told I would receive a reply shortly and never did. I complained that several times in different stores they had new lids that did not fit properly and I ended up wearing the coffee on my clothes and car. I also had to pay over $100 to get my dash/gears fixed since the coffee spilled into it. I spoke to a Louise Conory at one point, a supervisor who pushed me off to someone else. Then spoke to a Kathy Murphy who promised a call back and nothing! I sent an email to the Corporate office and received a reply "we will give a response shortly". That was May. I want reimbursement for my car. This customer service is a disgrace. I don't go to the store anymore. | |
| Hal Hance | 8/4/10 |
| Since its opening, your store on upper Braodway, between 101st and 102nd street, New York, New York has been a complete disaster. Don't you people employ managers? First,I have lost track the number of times that your store has been "out" of items. Sometimes, this store has been "out" of almost every thing! Secondly, your service staff, rotating with startling regularity, acts and appears that they are on death row, awaiting their sentence yet still managing to show a level of incompetence. Example, one evening I walked in at 7:30pm and found the only employee was behind the counter, one the floor, sleeping. Thirdly, there have been several incidences of over charging and filling the most simple orders wrong. If I had more time, I could continue, howevever, this should be enough for you to investigate the management and staffing of this store. Unfortunately, I and my neighbors here on the Upper West Side have given up on this franchise, deeming it as a joke. Our anticipation of having a Dunkin Donuts in our neighborhood has been replaced with total disappointment. We urge you to fix these problems, starting with management. Until then, the loss of customers is your responsibility and failure. Sincerely, Hal Hance New York City | |
| Patricia ( Pat ) Hollis | 8/18/10 |
| I would like to say that while my husband was getting operated on i went to a dunkin donuts in Albany N.Y. on new scotland ave. It was a cluster ---- I had ordered a sausage and egg on a crocsont roll but instead i got a bagle and cream cheese. I told the girl behind the counter about the mistake and was basically acquesed of lying to her, i said no i had ordered a sausage and egg but still i was told that i was wrong, my nephew who was with me had ordered a sasuage and biscuit sandwich but he got it with cheese,which he is allergic to, he also told the girl behind the counter but to no avail we were all wrong.... I strongly urge your company to investigate this matter before you lose all your customers, which you will sooner or later. Yours Truly, | |
| Concern customer | 8/7/10 |
| Mr. Concern, My two freinds and I went to DD on American Legion Highway in Roslindale Massachestts on Friday, August 6, 2010 at 12:00pm. We purchased three coffees and three cheese bagle twist. Afterwards, we sat down at the table to eat and drink our coffee. While we were at the table, we observed the employees going into the bathroom. After they came from the bathroom, We also noticed that the employees did not wash their hands at the small sink that is provided for hand washing behind the counter. They immediately started serving customers. None of the employees were wearing gloves. This is unhealthy and unsantitary, which can cause sickness and diseases. I would like to make a suggestion that a represenative from DD come and sit down and observe the unhealthy actions of the employees while serving customers. If this matter is not investigated there could be serious consequences that would be dealt with by Health inspectional Services by the City of Boston. Your immediate attention concerning this matter will be greatly appreciated. Sincerely, Mr. Concern Boston, MA | |
| Marge Kelley | 6/27/10 |
| My daughter left her wallet in restroom in DD RESTROOM IN aSHLAND n.h.,WE ARRIVED HOME AN HOUR LATER THE ashland N.h. police contacted her someone found it! it was returned with everything in it ,she returned the next morning and tried to give the girl at DD FOR BEING SO HONEST,SHE SAID THEY WERE NOT ALLOWED TO TAKE MONEY,i THINK SHE SHOULD BE REWARDED FOR BEING SO HONEST,PLUS THE GENTLEMAN WHO TURNED IT IN,THE POLICE GAVE MY DAUGHTER HIS NUMBER TO CALL HIM,HE WOULD NOT GIVE HIS NAME AND NOT TAKE A REWARD,GIVE TO A CHARITY OF YOUR CHOICE WAS HIS COMMENT,tHERE IS MUCH TO BE SAID IN THIS ECONOMY BEING SO BAD THAT THIS WAS RETURNED IN FULL SHE HAD A GREAT DEAL OF MENEY PLUS ALL HER CREDIT AND LICENSE.tHERE ARE STILL A LOT OF HONEST PEOPLE AND i REALLY THINK THEY SHOULD BE PRAISED!hOPEFULLY THE RIGHT PEOPLE WILL SEE THIS LETTER.tHANK YOU ,AND DD IS OUR FAVORITE PLACE! | |
| THOM NONCATHOLIC | 7/3/10 |
| I VISITED DD'S IN PYMOUTH, MA. ABOUT A WEEK AGO @ 5:30 AM AND GOT MY COFFEE AND BREAKFAST SANDWICH AND WAS ABOUT TO BE SEATED, WHEN I HEARD HOLLY ROSEY MOTHER OF GOD I WAS SO HAUNTED I HAD TO LEAVE AND EAT IN MY CAR. I WENT TO ANOTHER DD'S IN PLYMOUTH, MA. 07/03/10 AND WAS ABOUT TO ORDER COFFEE, SANDWICH AND DOZEN DONUTS AND HEARD THIS CATHOLIC CRAP AGAIN SO I JUST DID NOT ORDER ANTHING. STOP PROSELYTIZING!!! THIS COMPANY WAS FOUNDED BY A JEW. REMEMBER BILL ROSENBERG. I AM NON RELIGIOUS AND I DONT CARE IF ANYONE ELSE WANTS TO BE. BUT, I DONT WANT TO BE FORCE FEED YOUR RELIGIOUS CRAP. DO I HAVE TO FIND ANOTHER COFFEE SHOP SO I CAN ENJOY MYSELF AND HAVE PEACE IN THE MORNING ? | |
| Deborah | 7/3/10 |
| I ordered an ice cream cake for my son who graduated from college last week. Ever since he was a small boy he loves Baskin Robbins' Ice cream cake with strawberry ice cream. His college tenure was very difficult due to financial issues, illness and other personal struggles, extending his tenure to six years. There are no Baskin Robbins in Kalamazoo, MI so he was only able to enjoy the cake once in the psst six years. The first thing he asked for was an ice cream cake. I placed my order on Thursday, 6/29/10 for pick up on 7/3/10 at 2pm. I paid for the cake in full. My phone number was listed on the order blank. Upon my arrival at approximatelly 3:30pm, I notified the gentleman that I was there to pick up cake for Deborah. He walked to the back and took several minutes to return. He told me that my cake had been made, but the power went out and all the cakes had to be thrown out. He wasn't clear about when and where the power went out. Was it at the place where the cakes are made or was it at that location. I live around the corner and was at that location yesterday and the power was on. He walked me over to the cooler and told me to pick out a cake. I told him that this was special occasion and I wanted the cake that I ordered, with a graduation cap on it with strawberry ice cream. All he had was a small girly looking cake. I would have asked for a refund, but it's the day before the holiday and I doubted very seriously that I could find a more masculine cake. I have visited this location quite regularly for the past 2 years. Sometimes I visit twice daily. I have been a loyal customer. Every since the original manager, Al left the service and the appearance of this location has declined trmendously. They have lost a loyal customer. Deborah 313 820-2328 | |
| Patrica L. Davis | 7/4/10 |
| My family visited the Dunkin Donuts located at 5 E Crescent Blvd, Collingswood, NJ on July 4, 2010. This franchize is owed and operated by Indians (from India). My husband went in to order doughnuts and was told that he had to pay first and then a white male came in and placed a order and was not told that he had to pay first; he was given his order first and then paid. My husband had stayed and watched this and came out to our vehicle to complain. He also asked another African American, and this individual stated that they always do this. This is definitely discrimination and I went in and told them that I was going to report them. I hope you take care of this matter or I will take this further. | |
| pottential customer | 7/5/10 |
| Hi I drive to the beach parking lot everyday. this morning the gate happened to be closed,due to constuction,forcing every person who also drives to this parking lot,to therefore park in a nearby restaraunt lot which is very close to the Dunkin Donuts in Nahant,Ma, right at the begginning of the nahant Causeway. to continue my story,I was walking around this parking lot for my exercise routine,and, I was finally finished,so I always do a little bit of stretching to keep limber,and,that was fine. All of a sudden,as I was stretching, this man came out of the Dunkin Donuts place,and, asked me what I was doing. Before I could answer him,he remarked "get your fat ass away from the view from the window across of my Dunkin Donuts,you are offending my customers!!! You very rude!!! I was in shock that this man would say such a vulger thing to me instead of asking me to please strech somewhere else. I then asked him why did you have to be so rude!!! I would have gladly moved away to another spot to do my stretching. He then replied how "I" was the rude one!!! I really think that this was uncalled for,and, I was highly insulted!!! Could you please take care of this matter,because, that is not the way to treat people, especially,him being a manager or something else. He did carry a small briefcase when I saw him about an hour before i was done with my walk,enterin Dunkin Donuts IN Nahant. | |
| ANNOYMAS | 7/6/10 |
| I am a employee that works at d.d. im complaining about the manger and the owner of this franchise,he screams at us for he's problem,it was 3 orders in the drive through to be made he was in the back of the store we were handling every thing right but when he came up there he looked at the screen an started to make drinks he messed up on an order and he just started screaming in front of customers about how we messed up,so he grabbed an employee by the neck and shook them an told that person just get it right next time(to let cooperate know this is not the first time this has happened he did it to to more women)and the man that did that is part of the franchise,the manger saw what happened and she said it was OK,later on he came back an said sorry because he relized he was in the wrong an he made the wrong order,so if there not going to do anything corporate needs to.they have employees working more than 8 or 9 hrs. with no break,money has gotten stolen,flies are in the building on the food.i work their and i even say their nasty i strongly agree that corporate needs to check out the two stores without them knowing because some kind of way they know when corporate is coming an they try to clean up before they get there.they can get sued BIG time for this.the stores are (nashville tn. harding place/#346212)(nashville t.n.briley park way/#n/a). | |
| Another Anonymous Employee | 7/8/10 |
| I am a single mother of a 5 1/2 y/o special needs child attending summer session for 6 weeks. I gave the owner and manager several months notice that I would have to get out at 12Noon to meet his bus after school. Now that it's here, I was told I couldn't leave at 10 minutes of 12 because I would be leaving them high and dry as the store was busy and several coolers had broken down that morning. When I reminded them I had given them lots of notice the manager told to "do whatever the f--k you want to do." I have no one else who can pick him up at that time. I called another staff person to come in 10 minutes early but felt I didn't deserve to be treated that way. It would do nothing to c/o about her to the owner as he suppports her no matter what she does. I have worked for them for several years and done extra shifts when asked, stayed to cover if somebody didn't show etc. I feel I have been a good employee and get little or no support from management. | |
| Adrian Walsh | 7/8/10 |
| On Wednesday 6/30/10 me and my wife and my two children shopped at your Dunkin Donut,store location Erie and Torresdale Ave. Phila. Pa.. We bought 2 lg coffee's and 2 ice lattes, when I took a drink of the coffee it was filled with urine, the two young men, one hispanic the other african amer., in thier 20's were laughing, I told the men to take a drink of the coffee they just made me, they kept laughing and ademenly refused,I told them it was a cup of urine and I had sallowed a big gulp, I was so sick to my stomach and head, my wife was horrified and the children were so frightened because I was sooo angry. I told them to take a drink of the cup of urine or they would have no heads on their shoulders they continued to laugh and they challenged me. My wife Gina, forced me out of the store, she was frightened for all, especially the children...I was coaxed by Gina to just get our money back, I returned into the store and was determined to get my money back, and I threw the cups of coffee back on to them...once the other customers in the store got involed. We drank 20 cups of coffee a week at D.D. now I can't even drink a cup of coffee without gaging and either can my wife. I was going to the police but was sidetracked because my nephew was in a serious car accident on the turnpike and in critical condition, I was supporting my aunt and caring for her children until Jim got out of I.C.U... Bottom line I will tell everyone I know and new people we met of the employees that work at Dunkin Donuts. I am still going to hire an attorney. If anyone wants to join me in a class act suit my Names is Adrian Bayne Walsh, agewalsh71@yahoo.com You have lost a loyal customer on a mission. | |
| Tiffany | 7/8/10 |
| Hello, It's to my understanding that you have illegal immigrants working at your RT. 28 location, in Centerville, Ma ( these employees have no working papers, no Visa, and a phony Social Security Card, one of the employees name is Regina Aguair),you see signs posted at different Dunkin Douuts, saying that Dunkin Dounts, does not hire illegals. (but you do), if you look into this matter closely you will see. don't you relize that there are plenty of people who are out there looking for jobs, and it is illegal to hire illegal immigrants. Thankm You | |
| Karen from New Jersey | 7/9/10 |
| I go to the Dunkin Donuts on Main St in Woodbridge, NJ. I was soooo happy when you did the 99 cents iced tea campain. I would stop more often for my morning large iced tea and get either a bagel or muffin to go with it. This morning I stopped an now I paid $2.49 for the same iced tea. Well just so you know I will now go back to my local McDonald's in the morning where I can get sweet tea for $1. They give you the cup and I mix the sweet tea with unsweetened and get a large for a buck. I can get food there too. So unless DD goes back to the 99 cents deal, I will not be stopping. I will be giving my moring business to McD's. Their coffee is cheaper also. | |
| pjstan | 7/13/10 |
| I went to the Dunk Donuts on Broadway in Arlington Mass this morning 7/13/2010 asked the girl at the counter if they had Bran muffins she said yes I ordered bran muffin and coffee I opened teh bag and what did I have a blueberry Muffin I took it back to her and she said we don't have any I asked her why did you say yes for she said that she could not hear that good then why not ask to repeat what I said Once agian here is a problem with the language barrier all they hire is non speaking English why How come DD does not make bran muffins on a regular basis the manager came over to me agian not speaking very well he ais thay only make them 2 times a week What happens to people that cannot eat anything but bran what happens to people that are allergic to blueberry or nuts corn I am having to many bad expereinces with DD now a days they have to remember people that are health concious also and have allergies Dunkin Donuts has become the worst palce to go if it wasen't for their coffee they would not survive | |
| A Flipsyd | 7/13/10 |
| Does Dunkin really care about what I have to say??? Nah. I will write a note to their offices in Massachusetts anyhow. But if they hire people and especially management people, who do not respect current or future employees, it will all come around and haunt them in the end. Remember we are also customers of their product(s). Word of mouth will ultimately be their demise. I have been through this, and am thoroughly turned off by Dunkin Donuts. McDonald's here I come. | |
| Disgruntled Customer | 7/16/10 |
| Last week, 07/12/10, I went to the Dunkin Donuts on Wade Green in Acworth, GA. I go to that location very frequently. I always order a Medium Caramel Iced Latte with whip cream. The price is $3.18 plus tax coming to a total of $3.38. Last week when I went there and ordered my same latte, the cashier/clerk charged me $3.90. I told her that I always paid $3.38 before. She said there was a $.50 charge for the whip cream. I have been overcharged in the past also. Two years ago, I was charged $3.70 by other employees. They seemed to have suddenly disappear and then the other replacements always charged me the correct amount, $3.70. Up until last week, when I was charged $3.90. I believe these employees and the past ones were pocketing the extra charge. They are dishonest and should be dealt with accordingly. I'm going to go back to the Wade Green location one day next week and she what they charge me. If it's not the correct amount, I will contact the manager. In the meantime, as you are the corporate office, I suggest you look into this matter. | |
| Ron Catalano | 7/17/10 |
| going to my local DD for the past 5 years and can not get a cup of coffee that tastes the same 2 days in a row; I've been going to DD since the early 60s they have weakened the coffee in this losation in Sunrise Fl. so much that it tastes like sugar water; The people that work there must be shipped in from somewhere else. some of them cant even Speak English; I am very disapointed in the quality of this location; please do something or I will spend my $40 dollars weekly somewhere else; Thank you 11170 w. Oakland Pk Blvd; Sunrise Fl. 33323 | |
| Brenda Hebert | 7/18/10 |
| Claremont NH dunkin donuts needs to train their employees on how to service customers with respect. I refuse to visit that location again until they do. I ordered an ice coffee and when the employee handed me a hot coffee, I explained that my order was incorrect and told him I wanted an ice coffee. His reply was "Thats not what you ordered" then proceeded to pour the hot coffee into a cup with ice. He then handed it to me with the words "there ya go, thats what you got". My reply was "Oh My God". I am a paying customer and do not appreciate being treated this way. I wrote the Claremont NH manager a letter but they never acknowledged it. I have switched and I am now getting my ice coffees at McDonalds, not because they have better coffee, but because the service is better. Brenda Hebert | |
| upset customer | 7/18/10 |
| my wifeworked at the dunkindonuts on washington st in clarmont new hampshire this morning she awoke very sick however she wouldnotcallinand insisted that she go to work dispite her condition eventualy i ended up driving her to work telling her that i wouldhave the manager on duty look at her and tell her she was not fit to be working today. to my suprise when i adressed the manager she spoke back to me in a rude tone saying "she has called in for the last four weeks" wile i know for a fact that she has not because i myself have bought coffee from her on several occations.while talking to the manager on duty she also stated that if she does not come into work today she will be fired with that said i left the building and told my wife she was done working there she will be going to the hospital today i WILL NOT ever recomend anyone to this spacific dunkin donuts and i will advise highly to people whom i know not toapply for this spacific store | |
| UNSATISFIED | 7/19/10 |
| The Dunkin Donuts in LEONIA, NJ simply is rude and obnoxious. The girl at the register, Bea, is rude and very disrespectful to Koreans. I will take this to corporate because of the racism involved. | |
| Bob V | 7/21/10 |
| Today, July 21, 2010, I stopped by at the Dunkin Donuts on Westwood Avenue, River Vale, NJ to get a cup of coffee. I frequently buy coffee from many Dunkin Donuts chains but this particular one was dirty throughout the store. When I asked the Manager to kindly wipe one of the tables because it was stickly and grimy with food stains so I could sit and enjoy my coffee, he replied he would get to it in a moment but never did. Then I asked one of the female employees to mention it again to the manager about cleaning the table so I could sit there, she did so but the manager reluctantly refused to do so complaining that he had customers he needed to attend to first as I stood and drank my coffee and left with disgust!!! | |
| pissed off customer | 7/21/10 |
| The Dunkin Donuts in Oak Forest and Middlothian IL are horrible about giving you a receipt via drive thru. They clearly have a sign posted that if you don't recieve your receipt, your order is free. Well, sometimes to me it's not worth going back at 6a.m. in the middle of a rush for a $1.99 cofee reimbursement, however, I do call them from my office to inform them of this slight error so this way it won't happen again. Yeah right! I frequently buy from the two locations and it always happens! Before I drive off I ask for my receipt and they have the the nerve to give me an attitude and say I have to come in an get re-rung because they threw it out. What!!! Then I proceed and tell them that the sign clearly says "no receipt, you get your money back". Well, that didn't fly with them either so they told me to take it up with corporate. UM, HELLO??!!! WTF!!!!!! I have been a long-time customer for years and here's the kicker, the managers at both locations know me and my co-workers by name!! I'm tired of the run around and the lack of professionalism (and respect!) so after reviewing these blogs, I boycott Dunkin Donuts and spend my money at Carribu Coffee where both I and my money are appreciated!!!!! | |
| Jake F. McCauley | 7/22/10 |
| JAKE FRANK MCCAULEY 7/22/10 2801 Dorsey Place Melbourne, Florida Zip code 32901 Phone Number 321-725-5015 Email mccauleyjake@yahoo.com Today as my wife and myself were riding around Melbourne, I suggested we go over to Dunkin donuts and get a bagel as I noticed on my previous visit, Dunkin donuts in addition to donuts they sold bagels. We arrived at Dunkin donuts store #301889 at 1500 S. Harbor City Blvd., Melbourne, Fl. 32901 about 10:45 in the morning. I ordered a small cup of coffee and an onion bagel with cream cheese. The young lady that ask me what I wanted asked me four times in a row Quote, “you want a onion bagel with cream cheese” I said yes, and the fourth time I said, Quote, “ yes, a coffee, and a onion bagel with cream cheese. The Young lady was there in body but her mind was some where else. I excused that situation since I have been there to, but since my job was docking merchant ships, I tried to limit where my mind was on the job site. While the lady in the back was getting my onion bagel with cream cheese, my wife entered the donut shop after my wife had finished her cigarette. I asked the young lady to add what ever my wife wanted to the bill before she rang up the sale. She did as I asked. We got our order and went to one of the tables to eat. My order was in a bag. I opened the bag and removed the bagel that was cut in half but stuck together. I pulled the bagel apart and found no cream cheese on one half of the bagel and the other half only had very little cream cheese on only half of the bagel. I ask my wife can you believe this, she laugh and took the bagel back to the counter and asked the waitress to put cream cheese on both pieces of the bagel. The young lady carried the bagel to the back. A short time passed and a black lady brought the bagel back out to our table and said, Quote “that's all the cream cheese we put on bagels and if you want more, we will half to charge you extra. The ladies behind the counter started talking and laughing about the situation. I went up to the counter and asked to take to the manager. A young girl came from the back to our table and said the same thing the black lady told us, Quote “that's all the cream cheese we put on bagels and if you want more we will half to charge you extra. Another customer and his wife came in and sat at the table next to me, The lady saw the bagel and told me I was to polite and the bagel was ridiculous, that I needed to holler a little louder which she started doing towards the waitress. I quickly stepped in and told everyone I would handle the situation, as the manager did not have the experience to even be a waitress. Note: Until this matter is settled I would suggest you save the video that was taken while my wife and I was in Dunkin Donuts. I have the frozen bagel in my freezer. This document will be posted and forwarded to the following. Upon checking the Internet I found 15 pages of complaints against Dunkin Donuts. This informs me that Dunkin Donuts has little concern resolving issues concerning public relations. There for, as a member of local senior citizen groups I will post this litter to make sure our senior citizens are aware of Dunkin Donuts public relations policy. And will use every opportunity to inform local citizens of the poor customer respect that Dunkin displays towards its customers. Thank You, Jake F. McCauley Retired Shipmaster Copies will be sent to Dunlin Donuts Corporate Office 130 Royall Street Canton, MA Zip-02021 (781)-737-3000 Greater Palm Bay Senior Center1275 Culver Drive, NE Palm Bay, Fl. zip- 32907-1178 Senior Resource Association Inc. 694 14th St. Vero Bch. Phone 722-569-0760 South Brevard Senior Assoc Inc. 1300 Airport Blvd. Melbourne, Fl. Phone 321- 7242233 | |
| Mr. S. Santiago | 7/23/10 |
| I went to the Dunkin Donuts located at: 21911 Hillside Avenue, Jamaica, NY, when asked if I can use the bathroom the employees there had an attitude and just said that the bathroom was out of order. I did mention to them that I am disabled and have diabetes. I was refused access to the bathroom. There was no visible sign that stated it was out of order. As advised by my Independent Consultant, I and anyone with a disability cannot by New York State law, be denied access to the facilities. I have also advised my attorney on this matter and do have a print out of the State law, provided by my consultant. I wish that these locations had more access to the public, in regards to restrooms. Some places do not even have a restroom. I am aware that this is a public forum but I will be contacting your office directly as this situation needs to be answered by someone knowledgeable with this issue. Best Regards; Mr. S. Santiago (Valuable Customer) 173 West Valley Stream Blvd Valley Stream, NY 11580 PH. 516-825-4311 E-mail: scientic@optonline.net | |
| Write A Review For Dunkin Donuts Corporate Headquarters Note: This is not to be used to contact Dunkin Donuts Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Dunkin Donuts. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
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The Stop & Shop Supermarket Company Corporate Office
Spirit Halloween Corporate Office
Dollar Tree Corporate Office
Wawa Corporate Office
Mohawk Industries Corporate Office
Princess Cruises Corporate Office
Citibank Corporate Office
Gerber Corporate Office
Dsw Inc Corporate Office
Wachovia Bank Corporate Office
Ikea Corporate Office
Mutual of Omaha Corporate Office
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