184 Reviews For Dillards Headquarters & Corporate Office

Chief administrators

Awesome Department Store, always has the items at the most reasonable prices that I'm interested in and purchase.

New. year's Fiasco

Waited online one hour to get on the Dillard site. When I finally did, I went to the clearance page and selected a couple of handbags. The pricing was confusing as it was listed as a range. When I checked out, non-sale prices were listed. I sent a msg to CS asking for an explanation. Today they answered and said these bags were not on sale. As a long-time Dillard's shopped, I'm thoroughly disgusted.

Terrible place

I was out shopping in lancaster california Dillards and a lady named lisa was extremely rude and condescending. ill never shop there again not only because of lisa, but several other employees who demonstrated the same type of behavior in different occasions. good luck staying open, Dillards....

shopper

Disappointed in the poor response to problems with the Dillard's company. Von Maur has a lot better customer service and they speak english as a first language.

I can't believe in a city the size of Wichita, Kansas, the largest Dillard's in Town East Mall, with literally thousands of pair of leggings has not ONE brand that offers Petite. Not one. I asked the clerk to call someone, much to her dismay, and she said no, we don't carry any Petite. Seriously? Nobody seems to care about customer service any more!!! You are failing miserably!

worst company ever

Nothing good to say about this company at all !

SHAME ON YOU, DILLARD'S

Not only have I had horrible customer service from this Dillard's for the past couple of years (at least), I found out today that they're refusing their doors to the Salvation Army's annual fundraising. Nope, no bell-ringers allowed. This in a state that has extremely few social service organisations & resources. And most of those are themselves struggling to stay alive. Personally boycotting Dillard's as a direct result, & am am telling my people to do the same. Dillard's is deliberately taking the bread out of children's mouths.

Cancelled

I have just cancelled my account with this company! After trying to reach a human being in the Customer Service offices (that name is a joke with Dillard's; they don't have any Customer Service!) on four different occasions to ask about a late fee I was charged for being one day late (never late before) I gave up and paid the d--- bill and will not shop in this companies stores again; or if by some chance I do it will be with cash, or a Master or Visa card. They certainly don't care about their customers.

shopper

I was very unhappy with a shopping trip at the Dillards in Temple, Texas yesterday. I observed the store manager John cussing out a young area manager in front of her associates about the way the area looked. Personally as a shopper, I didn't notice anything messy. He continued to yell at her and belittle her. I was shocked and upset about his use of foul language. That is so inappropriate. I will no longer shop there.

Poor management

Very disappointed with the service I received today at the Hamilton Place Mall store in Chattanooga, TN. The store manager, Jackie, is in serious need of customer service training. She was both condescending and unprofessional.She needs to consider another line of work, where she doesn't actually have to interact with people.

the worst place to work

I would give Dillard's zero stars if it was available. They treat their employees terribly. They should be ashamed of themselves! They pit employees against each other for sales. Horrible environment, miserable managers, don't work here even if you are facing becoming homeless!! NEVER SHOP THERE EVER AGAIN!!! I TOLD EVERYONE I COULD NOT TO SHOP THERE!

Poor customer service, unpleasant shopping experience

Recently while visitng Hot Springs I went to Dillard's. I was disregarded by four sales associate who didn't have any customers or very few. I was amazed at the total disrespect and disregard for customer satisfaction. I have been a Dillards customer for over 30 years. What a shame that those employees failed at something so simple as common courtesy and respect. They should remember that their customers are essential to their employment in Dillards.

Worst company to deal wi

I tried to pay my statement last month and I couldn't get in the system. it said it didn't recognize my password or email address. it is the same as it was when first established in 2004. I finally got through enough to pay by debit card. when I got the email acknowledgment back it shown I had been charged $9.99 for using my debit card. now I have received a statement for $25.00 for a nylate charge. you are not only the third worst company to work for you are the number one worst company to buy from. I will cut up my Dillard's card so I don't have to deal with you again.

The worst company to work for

I do agree with mike , Dillard's it's very Hostile Work Environment Poor Mgmnt I use to work for them , its the worst place ever .

Abilene's Men's Department (Suits) had to get someone to wait on me and then had to get them again to measure for alterations. Then had to call 3 times to get someone to answer. Then found that alterations were completed a week ago and no call.

Horrible employers

I have worked for Dillard's for about 4 mos now and I have been treated horribly and unfairly. I am 7 mos pregnant and I have a doctors note that allows me to sit down while at work and I am constantly yelled at about sitting and told not to sit. I work at the Estée Lauder counter inside of Dillard's. I also am being forced to quit my job when my baby is due because I will recieve no maternity leave.

GREAT SERVICE!!!

I came in to shop for my daughter at dillards northwoods mall. and the the girl that worked in the juniors department was great!! I haven't had great service like that in years she made sure I picked out the right stuff for my daughter I made sure to take her card and her name was noha I will definitely be there to shop again thank u dillards for having a great employee like her .I was very pleased with the service I got.

Bad Sales

The pass year your sales rating has gone down due to not having good sales, I been shopping with Dillards over 20 years and this is the worse sales I have ever seen, I would hope your management would want to fix this problem. Base on what I see every week you are going in the hole. It is unfair to your sale people to be let go because they can not make the sales.

Internet credit card payment

The poor customer services for paying My Dillard's card is abominable. This website does not work. I have used the same e-mail address for the last 10 years and I have made computer payments to Dillard's through GE Capital for about 5 years now. The computer does not recognize my e-mail address and the offer to pay my bill for an additional $10 is more than outrageous. It is an insult to a loyal customer as well as gouging consumers. My Dillard's Card may just have to be cancelled.

unhelpful rude

fire wheel Dillard woman's shoe dept . could care less to help customers and do not know how, do not care to search for a shoe they don't have at another store. I don't know, i don't know how to do that dumb dingy associates.

Write A Review For Dillards Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Dillards Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Dillards. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.