Dillards Corporate Office & Headquarters

The pass year your sales rating has gone down due to not having good sales, I been shopping with Dillards over 20 years and this is the worse sales I have ever seen, I would hope your management would want to fix this problem. Base on what I see every week you are going in the hole. It is unfair to your sale people to be let go because they can not make the sales.

The poor customer services for paying My Dillard's card is abominable. This website does not work. I have used the same e-mail address for the last 10 years and I have made computer payments to Dillard's through GE Capital for about 5 years now. The computer does not recognize my e-mail address and the offer to pay my bill for an additional $10 is more than outrageous. It is an insult to a loyal customer as well as gouging consumers. My Dillard's Card may just have to be cancelled.

fire wheel Dillard woman's shoe dept . could care less to help customers and do not know how, do not care to search for a shoe they don't have at another store. I don't know, i don't know how to do that dumb dingy associates.

I went shopping last wensday at dilliards in boynton beach mall. I lost my keys too my car,when I asked too see the manager,i was told too wait by the managers officer.The manager,his name was Shane,stuck his head out the office door,said too me,NO KEYS FOUND,Than he slammed the officet door.I knocked on the door,Someone inside said,WERE NOT HOME,GO AWAY. I was shocked,Shane was so rude,I want too report this too the main office this week.

I have been shopping at this location for about 10 years. I have never been treated rudely until yesterday. I wanted to get my make-up done at the Lancôme counter and I was refused the representative Ana.. Said it was a two item purchase with no refund, I explained that I had purchased a dress and that I was in my way to an event but she said that it was Dillard's policy that the customer purchase two items. I then asked a woman named Segret who has worked for Clinique for years and she explained that the makeover was complimentary and she was kind enough to help me..

I am a frequent shopper at Dillards in Boise, ID. Management is horrible in this store and so unfriendly. Not only that but you feel hounded by the associates who stare at you like hungry vultures waiting for you to enter their department. This company needs to work more on customer service and less on sales. I feel as if I am just a number.

My husband and I registered at Dillard's for our wedding about three months ago. We, of course, received several of the same gifts and some things I have changed my mind on. Apparently Dillard's ONLY offers gift cards for the things we want to return. I am infuriated because now we have hundreds of dollars to a place that is not the top of my list to shop. We also registered at Bed Bath & Beyond who has given us no grief whatsoever in returning things for cash. This is just bad business in my opinion. I will make sure friends and family do not register here and I highly suggest that everyone who reads this will do the same.

I received EXCELLENT customer service from Shannon Smith the store manager at the Northpark store in Dallas, Texas. She went ABOVE AND BEYOND to make sure I was satisfied. THANK YOU SO MUCH SHANNON!

I have been a customer of Dillards for many years but the service I recently received from the Manager Chris at the Greenbrier store in Chesapeake Va. has made me shop elsewhere. He is not a people person and does not know how to treat a loyal shopper.

Dillards at Oak Park Mall in Overland Park, Kansas is doing major construction in their store and they didn't bother to get a building permit. The store manager and the district manager do not want corporate to find out. I just might call the city of Overland Park.

I have shopped Dillard's for many many years and have excellent service and quality of clothing. However, Dillard's can save hundreds of thousands of dollars by getting rid of their telephone system. Every time I call a store in the Jacksonville area and ask the recording for any department, there is not answer at that department. If anything, have the call go to an voice mail so I can leave a message and anticipate a call back. Still a great store to shop at though.

The only word I have to describe the experience is HORRIBLE!!! It amazes me of Dillard's has employees such as managemer Brownsville, Texas. She was just horrid. No professionalism, total lack of respect for her employees, with a big fat ego six feet in front of her. I mean this woman was rude and just plain sour. I mean I am, well was a loyal customer but after what I experiences I rather drive 46 min to Macy's. I'm going to make sure I tell my friends to avoid this store due to the total disregard to customer service and complete disregard of professionalism. You can perceive a total dysfunctional business environment from the lack of leadership in that store. It is evident throughout the times I shopped in there. I witness this lady manager be extremely rude to one of the employees, it made me sick to my stomach. What amazes me is how Dillard's has total disregard of its own employees, which by the way generate millions of cash......shame on you. I'm so glad I don't work there and I'm happy so say I won't shop there either.

I work for store 795 and it is a very hostile environment. Due to health issues I will be forced to turn in my 30 day notice to quit. My current Sales Per Hour is over $239 and raise goal is at $251. It's an absurd number in my estimation. Fellow sales associates steal your sales and the gossip is ridiculous. The store management will promote others merely because they're female. Have a look around the store and you will find that the female Area Store Managers outnumber the men by about 13-1. Sales associates are the same with a ratio of about 4-1.

dillards 335 got new SBM at lingerie dept.Shes from cosmetics and promoted as SBM. She is on probation for attendance.Why the stupid Store Manager promoted her even she is on probation? There are associates who are qualified to be SBM! PLs corporate check Dillards 335! this is soooooo wrong!The Store Manager there is a moron.He will promote you if he likes you..doesnt care if you are qualified or not! a lot of the good associates are quitting because of his stupidity.

The way store manager treat employees is ridiculous! I want him to get fired! the ASM's are a-hole. they are uneducated..they curse a lot on the floor!

I worked for Dillard's for 3 months as a full time employee starting in October through January. Working during December I only received 3 days off that month and lost previous time with my family for the holiday. I was tardy one day and never called in sick. As I'm a great employee I thought that after the hard work I would get pat on my back. But once again corporate slaps me in the face. On January 9th I found out of a major surgery I needed due to cervical cancer. January 10th I notified my manager. She seemed very concerned and willing to help me in any way. Again I was wrong! January 12 I started my shift at 9:45am. After out morning meeting my manager told me to reorganize the stock room which had no air and only one light but I did what she asked of me. At 5 pm and hour before my shift ended I was called to office at which time I was told I was no longer needed to gather my stuff and please leave. So I don't think that Dillard's understands what they do to people. I hope that all of the Dillard's management at the store in Spanish fort Alabama can sleep well with the knowledge of taking someone else health and well being in your hands. And there is only one star because this site requires it. I would not even give a half star

Do the Dillards have a dress code? I was not only shocked, but sickened by a female staff behind the cosmetic counter in the Grand Island NE store that had visable tattoes, piercings, dressed in open toed shoes, casual clothing & a very bad complexion. Employees reflect your Company. Her personality matched her looks. I will do my shopping at Yonkers.

Fashion Place Dillards in Utah is horrible. Management is uneducated and non carring. They are writing us up and terminating us for not having credit apps. All other stores have a rule of one a month... Oh no!!! We need one a week or they tell us we are not following the rules. They are terminating employees that have been there for years. Dillards corporate needs to look into all the terminations. Come on we work there because we like the customers. GE Credit can open accounts and sell Dillards cards. Let us sell and build relationships. Keep your $2.00 per application.

I was employed by dillards 726 in laredo,tx im complaining for unfair treatment by the current store managers kurt n jeson i worked for dillards 726 for 10 yrs part time since this two managers were given the store, the store had loose close to 30 employees for any reason, or they'll find a reason. Corporate should investigate why so many employees are loosing their jobs, under this managers im sure many employees were let go unjustly.

purchased a dress for inagurial ball, I did not get to go to the ball, I tried to take the dress back today and they decline stating because it was past 3 days. There was no way for me to get the dress back in 3 days because I was out of town. No one was willing to work with me and refuse to have the CEO contact me. I am going to file a complaint to my local BBB to see if they can assists me in any way. Horrible service