1400 Lake Hearn Dr. Atlanta, GA 30319
(404)843-5000
Reviews For Cox Communications, Inc Corporate Office
kim main  | 5/11/12 |
| Now I know why they call it Cox cable.....they give you the shaft every time you call!!! I was promised a free HDMI cable for the new box I ordered. One didn't come so I called and they rudely said no its not free!!! Screw you Cox I'm taking my home phone and internet to verizon wireless and cable to direct TV where service is superior I'm told | |
| JCT | 5/14/12 |
| Last Thursday I bundled all of my service with COX and on 5/14 I had a Trouble Call set up for between 1-3. I called a few minutes after three to make sure the tech had the appointment and was told the Tech had called a number that I was not at (When making the appointment I verified that my cell number be the primary number to contact) I told the agent I had been waiting since 1pm and that I had not had reliable cable internet and phone service ever since it was installed because of the signal and it was important they make come out to install the booster to improve my signal. I was called back by a representative and said a dispatch supervisor put my work order in as a "must do" and the tech would be coming out today but could not give me an ETA. I called an hour later and was told again that the work order was a must do and that the technician would be out today. It is not 7pm and all the departments are closed except for technical support. I have ask to speak to a supervisor and they say one is not available and they can call me within 72hrs. Now I have to wait until tomorrow to call back speak with a supervisor and deal with this issue again. It seems that when cox receives your business they don't give a care if it works or not, If anyone knows a corporate number I could call? I just moved all of my service to them paid for a wireless router and now they are charging me for a booster they will not credit me at all for the days my services have been out and I am not sure what I can do | |
| Janna | 5/14/12 |
| First off I want to say I have never felt so upset with customer service and in-valued as a customer in my life!!! A cox representative knocked on my door to give me an option of upgrading my service by adding cable. He was very informative about the service, he told me it would be a free install, no contract service in HD for 29.99 a month extra. Once I agreed to this, he told me my device (cable box) would be arriving via fed ex, Monday May 14th 2012 between the hours of 7am and 7pm. I called around 3 pm to check on the status. I was told something must have happened or went wrong because it was not sent out. I was very upset as I had taken off work to receive the device. A day of work for me costs me $150.00. The lady I spoke to was writing a claim to go to a supervisor, and that supervisor was to call me back. The supervisor who calls himself Joe, called me back at 6:30 pm 3 1/2 hours later, I explained to him that I pay on time or I keep a negative balance on my account, I keep my promise as a customer to COX to pay my bill, and COX promises me that my device will arrive today between 7am and 7pm and can not keep their promise to me. I explained I missed a day of work and can not miss another day. I told Joe how I feel as a customer I do not feel valued. I explained to him that COX promised me a service and has failed to follow through, therefor this is a service failure, and that I wanted this fixed. I explained that the rep who knocked on my door did not even give me an option to either pick this up or have this shipped to me. I found out today that I had that option. After the fact. Joe told me that I could find the nearest COX location and within 20 minutes (because they close at 7 pm) I could pick it up myself, that this is the only solution to the issue. How is a company running on these ethics?! its absolutely absurd! I told Joe that he is pretty much telling me that in order to fix a service failure on COX'S behalf, I would have to use my own time own gas money to drive and pick up the box, there for fixing the mistake myself. Or I can wait till the delayed device comes in, which would be tomorrow, however since I work while the apt office is open and do not arrive home till after they close, I would actually have to be delayed yet another day till Wednesday! Joe was very rude. When I asked to speak to his supervisor or someone else who could help me, he flat out told me his supervisor does not take calls from customers, and will not make out going calls to customers! This is absolutely unethical. Is this really the policy of COX? I told Joe he is giving me one option and that is for me to fix your mistake. He never gave me the option of a discount or the first month off due to this mistake, he never once said that he was sorry for the service failure, he just kept on saying I understand how you feel. I do not care if you understand my feelings, I want this issue to be rectified! After Joe told me I could not speak to anyone other than him because he was the floor supervisor He called me "Sir" this is NOT OK. The whole situation is NOT OK. As a customer i have been treated poorly. I will be sure to cancel the additional "services" that COX failed to deliver as promised. I will also be sure to write a blog and let my friends family and community how I was treated. I will forward this on to corporate as well as the better business bureau. Signed, A VERY dissatisfied customer. | |
| thomas ashburn | 5/17/12 |
| dear sirs ,,ive been trying to get internet hooked up at my house ,,,i spent over an hour with a nice instant chat person and we seemed to get it worked out ,,,then i get home to two emails,,,,one telling me my order has been canceled and one asking me why my i canceled my order ,,,,ive called the new orleans #'s and have sort of been given the run around ,,im polite ,they seem to treat me as if ive done something wrong or im not intelligent or some such attitude,,,now ,,,ive got to spend more of my time trying to figure out what mistakes where made at cox ,,,so i can get the internet hooked up,,,,,i really have spent enough time with this and im unsatisfied with the way ive been treated and i think there are some truly lazy people working for you in new orleans ,,they are not polite ,now they are telling me i have to come in to a cox office to get internet service ,,,i cant take a day off work to do this and its because of a mistake they made in taking my order ,so thanx for wasting my time,,,sincerly,thomas ashburn,,,,,,504-715-4743 | |
| doug | 4/7/12 |
| whats with the diversity of treatment by the cox "team" when you call in for help? is it my voice? Maybe its just virginia. God knows the customer service concept never made it here and everyone from the other 49 states seem to know it. I called in last night (friday) my internet was shut off for lack of payment. My fault for sure. Explanation had no impact on the woman on the other end of the line, didnt get a name. did i mention we have no payment issues with our account for the past two locations in ten years? I asked what can be done the payments should have arrived in NC by now. Nothing short of making another payment on top of the ten dollar charge for processing. So needing more time to think this through i said good bye and hung up the phone. Its saturday morning now and i called again hoping to get a more sympathic ear which i did. Susan (got a name this time) couldnt have been more helpful to deal with. She explained to me there was no mail yesterday and that she could arrange for a 14 day extension to allow time for my payment to be processed. ( this was 10am EST saturday Apr 7 2012) and it would be back online wihtin the hour. If it wasnt just call tech support and they will handle it. Which wasnt necessary as i was back online within five minutes. So i ask why did i have to go through all the nasty treatment the night before? Probably time to hire a few more Susans and let the mean ones find work elsewhere? ps seems like a lot of single stars in here >?< doesnt that tell you something? | |
| N/A | 3/23/12 |
| Worst, WORST cable company ever. We live in a small town. We don't have a lot of options for cable and they know it. Our tv is constantly pixelating and freezing, when I get on the internet, I have to refresh it like 8 times to get it to come up, phone had a constant buzzing on it and they told me it was my phone. Wrong! It was your fault! They've replaced our boxes 4 times now and each time they come out, they have a different excuse as to what is wrong. Today they came out again, fixed the pixelating and what happened tonight when we turned the tv on? Pixelating! These people do not care about their customers. But they sure care about raising our rates constantly! Shameful company! | |
| fran weller | 2/13/12 |
| cox cheated me! i called in december because of computer issues and they hooked me up with who they (cox) use for technical support called Plum Choice. i paid 100.00 and now they debit my account 25.00/ month for a year contract. Now cox advertises that they have the same service for 14.99/month. i called cox up and they told me "too bad, we did not have that service then so we hooked you up with OUR (COX) 3rd party contractor and that was the price of the offer then! too bad you have to pay more because a month later now we are charging 14.99/month for the same service! Cox is the worst company i have ever dealt with! Swindlers, scammers for sure! don't use cox! | |
| Reggie | 2/9/12 |
| I was told in January that if I signed with cox that I would get HBO for free forever by the dishonest rep i talked to. I told her that I did not want HBO but she told me that it was part of the package. Now i am being charged 14.99 per month and when I called to ask why was I paying for something that was supposed to be free, the manager told me if I was to remove HBO, it would take away my bundle discount. I have called corporate once already and I only had cable for one month. I am going back to directv, cable is horrible. | |
| Arizona 3 | 2/4/12 |
| While shopping at Best Buy, I was approached by a Sales Rep for Cox Communication with $250.00 cash back if I sign up for 2 year package. I was currently with another company for my services. When I verified the payoff of my current services, it came to $250.00 which would be a straight move, no additional cost to me. Cox promised the $250.00 would be mailed to me within 10 business days and it is 3 months later, several phone calls and no $250.00 as promised. I am now down to placing a blurb on YouTube and going to the news channel to ensure others do not fall pray to the promise and no deliver. I will push this legally as far as the system will allow me. The service is to be cancelled and my $250.00 spent to pay off my original carrier will be re-enbursed. Cox is not very smart as they will still be out the $250.00 and now the monthly payment I faithfully pay, even though I have been cheated. Two wrongs do not make a right, but doing something about it legally does make it right in the end. Companies like this tear apart our faith and trust. Please think twice before you sign with Cox. | |
| Moneka Harris-Lopez | 1/25/12 |
| I was promised free installation and the order rep also told me to get connections put in all rooms because it would cost for the rep to come back out and install connection equipment in the other rooms in my house later. I ordered and was promised the bundle package for $99.00 per month. My first months bill was almost $300.00! They charged me for the installation and every room that they installed cable cords.I called unsucessfully for almost three weeks to have them disconnect the service for frauduelent misrepresentation of their services. Finally they came to disconnect their unwanted services but they did not adjust my bill and sent it to collections. I have a Lawyer and I will Win because I taped the order by mistake on my answering machine.They did not connect my outside nor inside telephone lines after they removed their equipment either. I can honestly say that Cox Cable is the absolute worst service in the World!!! I am in the process of seeing if they discriminated against a certain group of residents based on where we live as well. | |
| Goodbye Cox in Henderson, NV | 1/3/12 |
| Cox service and customer support is a complete joke in Henderson, NV. If you need service here, get a dish and DSL from CenturyLink. I started with Cox in 2010. i should have seen what was to come from the beginning. The installer was late, and seemed clueless. I ordered a cable card for my TV. Several channels wouldn't work. Even after several attempts to get these working, the answer was the same: "We don't know what's wrong. Oh well." One rep literally said "Oh well." Since then, different channels just magically appear and disappear. Their internet is the worst I have ever experienced. Since January of 2011, I haven't been able to stay connected to Xbox Live for more than 5 minutes. Netflix degraded to unuseable since August. Even simple web surfing went to almost nil. No matter how many times I called, no matter how many hoops I jumped through, it was always a problem with my equipment. I was paying for the 12Mbps service, and was receiving .8 - 1.3 Mbps, and the connection dropped out continuously. This had been going on for a YEAR. I explained to one tech that everyone in my area has this problem. He disagreed. I pointed him to several web sites with complaints. He said these weren't valid. I asked him to monitor my service right then and there, and see for himself. He refused. He said I should try their web site speed test. This site has a quick test, and a three minute test. On the quick 1 second test, I saw almost 10 Mbps. He started throwing this in my face. I said I wanted to try the 3 minute test. He said that was not valid. I asked "when you provide 12 Mbps service, does that mean 12Mbps for only a single second, or every second?" He was quiet. Sure enough, the speed dropped instantly and hovered around 1.0 a 1.3. Keep in mind, I offered to provide my modem logs, which he said didn't matter. I also wanted to provide a log of DoS attacks I was seeing from Cox. He negated that as well. When I explained my 3 minute speed test, he suggested I was lying. I offered to email a screenshot right on the spot. He refused this as well. No matter what I tried, I was never able to get a tech to look into this, nor come to my apartment. Every Cox rep was extremely rude. EVERY ONE. I finally found time to shop for new service. I ordered CenturyLink DSL, and a dish. I called Cox to schedule a specific date for service. When they asked why, I told them. They wanted to go on and on about how great their service was, and how people always come back. I told them forget it, and place the order. I was supposed to habe their service for almost a month. The day after that order was placed, my "service" went down the toilet. I needed to extend service a few extra days due to some scheduling issues. I called Cox, and they said they would extend. I asked why my service is even more degraded. Of course, it was my fault. Right then, I said enough, and demanded to cancel immediately. The woman tried a sales pitch, but I just talked right over her saying "CANCEL, CANCEL, CANCEL" until she stopped. She asked "How can we make this right?" I asked her if there has ever been a single attempt by Cox to repair this garbage, and provide me with the service I am paying for. She was silent. I then asked if Cox would fix this today, and provide me with the service I am paying for. She responded with offering a 6 month discount. I told her I would rather pay for dial-up internet, and have a wire coat hanger as a TV antenna, than to have Cox service for free, for one more inute. She finally got the picture. 6 month discount? Why not just fix the problem? BECAUSE THEY ARE INCAPABLE OF DOING SO. I got CenturyLink DSL as of December 30th. I ordered 10Mbps service, and see CONSISTENT 9.85 a 9.87Mbps on every test, during different parts of the day. On my dish, every channel I ordered is there, and is crystal clear. The installation was on time, and the techs knew their business. And I am saving over $40 per month, while having the same options. I did not change a single thing in my network. I didn't even need to power cycle my router. And now, EVERYTHING WORKS. Imagine that! Just as a test, I tried contacting CenturyLink billing support, and technical support January 2 at approxiamtely 0530am. Within 30 seconds, I was communicating with a polite professional with quality skillsets. They knew their product and services well, and treated me wonderfully. Cox treats their customers like dog sh*t. Their service is a bad joke. I seriously would not accept their service for free for life. It's really that pathetic. To the Cox reps who wondered why I left after being treated like dirt I say this: THANK YOU FOR DRIVING ME TO GET BETTER SERVICE, BETTER SUPPORT, AND SAVING MONEY WHILE DOING SO. If you can't understand all of this... "OH WELL." | |
| Matt | 12/30/11 |
| Cox refuses to give me my billing statements. I have gone to the BBB, I have talked to supervisors, reps, and emailed. I have even gone to the Attorney General of Arizona. THEY REFUSE TO PROVIDE ME WITH A BILLING STATEMENT, EITHER ONLINE OR IN MY MAILBOX. Why? Because I pay my bill ahead of time. Sometimes a month, sometimes 3 months. They say they will not give me a statement for my records if I pay my bill ahead of time. THIS IS INSANE. EVERY company I have ever dealt with gives you a billing statement. If you pay ahead, you still get an itemized bill showing a credit. They simply refuse to do it. This is completely ridiculous. And the way I have been treated by anyone I have tried to deal with there has been short, rude, and with complete lack of understanding. They seem to think it's stupid that I want a record of what I am paying them. They don't WANT me to pay my bill ahead of time! How idiotic can a business be?? I am a good customer and have been for going on 3 years. It should be against the law for them to do this. I just don't know what to do to get them to give me my statements. I know they have them...they showed up BRIEFLY online..like for one month I saw a statement...then they just stopped doing it again! So I know good and damned well they HAVE them...they just refuse to provide them!! I want my statements. Bottom line. Not only are they good for my own records, future credit rating, and just because I want them, IT IS THE RIGHT THING TO DO, AND THEY ABSOLUTELY HAVE REFUSED TO GIVE THEM TO ME. They should have their butts sued off for this nonsense. | |
| Meghan | 12/22/11 |
| Wow ... Susan, it's too late - everyone know nows where you live. You might want to make a phone call to Cox and notify the webmaster of this page (assuming you can figure out how to contact them) or talk to your Apartment Manager about moving to a different apartment # at the very least! I'm not a Cox customer anymore (cancelled over a year ago for many of the reasons in this blog) | |
| | 12/10/11 |
| T.W.I.M.C. Today I write you not only as a long time subscriber to your cable company, but also as a concerned citizen' Some years ago one of the stations on your line up, “THE LEARNING CHANNEL” ,decided to no longer be an educational station and instead become a reality based channel. This as of itself ,I like most fans were disappointed in ,but was not completely agents. Some of the shows in this new line up like, “LITTLE PEOPLE BIG WORLD” were a form of education unto itself. Soon as they changed to, “TLC” other less educational ,and more promotional shows like “CAKE BOSS” soon followed. These like the others, thou veering deeply from the original format, were still tolerable. Then a few seasons ago a disturbing show, “TODDLERS AND TIARAS” started to show on the cable network, and in spite of all the bad press it has remained. Now two more shows have joined the line up, both in it's own way as equally disturbing, I am referring to “SISTER WIVES” and “AMERICAN MUSLIN” I Believe that CHILD EXPLOITATION ,DEVIANT LIFE STILES, and RELIGIOUS PROPAGANDA, have no place on television. And I believe I am not alone in this belief. I know that you are under what is probably and IRON CLADE contract to show this station on your network for some time in the future. BUT as soon as your are legally able I encourage you to RECONSIDER renewing the station to your line up. If for no other reason then to avoid any BACKLASH the bad press that these shows have already generated. THANK YOU FOR YOUR TIME | |
| Kevin T | 11/20/11 |
| Horrible service. i signed up 11/12/11. they said that after a year contact, they will refund back a deposit. i called them two weeks ago and asked them to credit to my account. they said it will show on after 11/16/11. i checked my account today, it did not credit back. i called them and they said it will credit on January 2012. That is piece of Sh... One told me this , another one told me that. they dont know how many moths for one year. is it 14 mths for a year? LOL. They are all dumb in Connecticut ( customer service JEFF and supervisor BILL). | |
| Tammy Gagnon | 11/15/11 |
| I am in awe that with such a large Company that it is "IMPOSSIBLE" to speak to a Manager. I had Cox install the bundle package services on 11/4/11 and had no services what-so-ever for 4 days! I was told each day that someone else would return the following day which only happened when I called again, I was then greeted by the question, "Is there a ticket in on this issue?" I am blown at the poor service! By the way, while be put on "HOLD" the automated system tells me that my account balance is $209 Ha! I've lost money in business, and I am charged too?! Trying to find an appropriate address to serve a Subpoena seems to be another challenge...but I will continue. I am disappointed, outraged and in an economy that is screaming from the seams this type of Customer Service won't last before the old dish begins to look good again! | |
Theophilus Moore,lakebrownhorse@yahoo.com , 504 699-8288  | 11/4/11 |
| To Whom It May Concern: Voices Of Experience, Inc. New Orleans, La. 70125. We are a grassroot organization that incorporated June 2011, but been part of the community all our lives. We fought for our community to be employed under the section 3 component, where if you are a resident of the community construction contractors had think about hiring us first. We fought and 40 members of our community was hired. We are trying to curve some of this violence that has taken over our community. We mentor kids after school ages 5 to 15 to try and change their mind-set of being productive in the community they live in and inform them on staying in school and positive and not take the rode we did growing up not listening to adults as we grew up, which cause us many sleepless nights in places we wish we never would have visited. At present we are taking field-trips out of the community teaching kids their culture and expose them to inmates that can share a word with them on where they went wrong. With that said, we are in need of a computer lab to further teach kids, teens, adults and seniors the importance of learning how to use the computers to assist with the education. I spoke with Director of Goodwill Industries Inc. of becoming a partner of Learning-Web, BTOP-(Broad Band Internet Technology) and was advise that their funding was non-extisting any longer. I would like to make a plea to you all to donate your old computers with all hardware, software, keyboards, mouses, that are being retired, so we can develop a computer lab for our community. Whether it be one or many any computer that you can start us with our lab with will be greatly appreciated. We are in the process of getting our 501c3 papers together and would be glad to partner with any non-profit that you all suggest to use their lab so we can continue to better educate our community and stop some of this crime by keeping their minds busy with positive influence, preparing our youth for the work-force which is important in previding some of this crime. Thank you for listening and all cooperation. Theophilus Moore, Voices Of Experience,, Inc. New Orleans, Louisiana 70125. 504-699-8288 | |
| judy | 10/31/11 |
| I have had similar experiences to all of the above. I got the "bait and switch" sales pitch with false promotions that weren't available, misquoted monthly rates and wasn't told anything about a 24month contract. Of course by the time I got my bill, realized that I wasn't getting the rebate check as promised and was so dissatisfied with my service it was "too late". They couldn't listen to the call, they wouldn't break the contract and refused to accommodate me in anyway for their false representation. I'm stuck with them now. In addition I have been without steady internet for 6 weeks due to an "upgrade" in the neighborhood. 3 weeks and 3 tech visits and a $100 new modem later they finally agreed with me that the problem was on their end. It's been 3 weeks and I still have to call tech support a minimum of 2-5 times a day to reset my service. In addition I have to continually call and ask for an adjustment and repeat my saga over and over and over. The biggest joke was an email I received apologizing and giving me a whopping $5 credit towards my next bill. ARE YOU KIDDING ME? I'm retired from Ma Bell and worked in network operations, I'm not an idiot to how communication companies run. They are deplorable and even the new Bell (at&t) treats their customers better. I can't wait till I can get away from them and I will due this running with a happy dance at the end! One can accept just so many "I apologize's" without ending up writing disparaging comments like this. | |
| terri fuller | 10/25/11 |
| This is now the second time that I've had to call COX's corporate office. Why? Because the customer service representatives don't know what it means to notate my account when they tell me they're going to apply a certain credit to my account. Oh, but you know what? They certainly know when I am late on a bill or something to that effect - then they notate the account all day long, don't they? So here's my issue: When we first signed up with COX, we had a choice. Verizon or COX. When we called COX, they told us that since we're active duty military, they would offer us this great deal they had going on, for all we did to serve their country. TV, INTERNET AND PHONE for a low fee of $99/month plus tax. First problem? There was no such thing, and our bills would come in at $150 each month. But, we stayed with you guys. We figured okay, corporate has helped us out with this after going through it with them for three months, we'll go ahead and stay. One day, our cable, internet and phone were not working. We figured it was an outage and chalked it up to that. The next day, same thing. Then our neighbors told us theirs was fine. So we called. Had to wait five business days for a technician to come out, since none of the trouble shooting had worked that we'd gone through over the phone with customer service. Long story short, the tech came out and told us that we'd been disconnected from the back of our apartment BY COX because they thought we were stealing cable and internet service from someone else in our building. REALLY GUYS? So, we called COX about this, the women heard the story, apologized and said....this is what I am going to do for you - your bill is wiped clean. You owe nothing, because I see where you've had all these issues, etc. This was six weeks ago. Our bill is now $469 and it's due NOW! Our bill was wiped clean, but apparently she forgot to notate the account. If it's not one thing with you guys, it's another - and we're tired of it. | |
| Suzanne Robinson | 10/10/11 |
| I've had Cox since June 2 of 2011. I have had problems with the service since then. I'm limited in this area so have been patience for this amount of time. I still have horrible connection and no solution to my problems. I want a full refund for all my services from Cox. I do want to be promised help and never get it. I will terminate all services upon a refund since June 2, 2011. My phone number is 504-305-6025. alt. 985-210-1843 | |
| Amellia Bousmam | 9/25/11 |
| Normally I would give Cox Communications a 4 star rating, however I've learned over the past several months how Cox is treating our service members when it comes to a last minute deployment. Our son was deployed to the middle-east the 1st week of March. He didn't have time to return the equipment he had from Cox when he left. His father & I had to buy that equipment because there was no one there to let a representative in the house to remove the equipment. He was able to cancel his service via computer, but it still cost us $299.00 to purchase what he didn't have time to return prior to leaving. He's back now & it just cost him $60.00 to have a Cox representative come to his home to reconnect a wire. Something that took less than 20 minutes to do. Cox needs to realize our service men & women don't always have the time they need to do what needs done prior to leaving their assigned base for a war zone. We've been Cox customers since 2002, our service from your company has been good, however I'm ashamed of how your company is treating the men & women serving our country. You need to take a long, hard look at what you're doing & come up with a plan as to how to deal with the last minute deployments of our service members. Think about it & do something right for our military men & women. | |
| j.powell | 9/17/11 |
| Cox has been in oklahoma city since the late 70s. There has been several companies establish themselves such as Dish Net. and Direct TV. They have come up with a few good prices and cox stays the same saying they offer a good service.....I have lived in Okla.City since the early 60s and i know alot of people,but after talking to alot of people no one likes Cox because one way or another they screw people out of money.I know after moving to different locations around OKC that Cox has screwed me more than once,and that was my mistake for going back to COX. This last time i went with Dish Network and when i hooked up i disconnected COX and they threw a fit for going to Dish and charged me 3 extra months of payments.and now if i dont pay they send a report to the credit buisness and i lose my credit rating so i have to pay no matter what....COX SUCKS bigtime......For instance Cox charged me 55 dollars a monthe for 55 channels.while Dish gave me 45 dollars a monthe for 200 channels....which is the better deal? One more time COX SUCKS. | |
| Yolanda | 8/17/11 |
| Why does Cox Communications have promos FOR NEW CUSTOMERS ONLY! Don't they care about keeping their existing customers or do they have a "don't give a damn attitude". I recently spoken to customer service rep and he advised more than once they focus on NEW CUSTOMER PROMOS only. If Cox cared about keeping their older customer base instead of losing them for another competitor, perhaps, they will think twice if their jobs were in jeapordy due to poor service. Remember Cox is not invinsible. Companies close doors and merge with other major companies everyday. No job is secured out there. | |
| Aletta | 8/18/11 |
| I wish that i had of known that this company was a big fat joke . I just switched not even a month. Was sent no bill yet you are going to put me in collections for only having service for 25 days. My quote was not what my bill was. I see all these people with complaints and this company looks at this as if we are all looney. If you have this many unhappy customers wouldnt you want to sit back and see just what is going on. Im sorry for leaving verizon. Yes i have to pay more but at least you can talk to a supervisor. Not with you guys it takes 48 hours. REALLY I rate this company for crap | |
| Tess adams | 8/30/11 |
| Over 5 years ago, I cut off every Cox communication service I had. Best decision I ever made. I highly recommend Dish for television services. Today, however, I had to call Cox on an unrelated question. After making 4 phone calls and having a supervisor say I could hang on for 10-15 minutes, he told me to call a number which he guaranteed would ring in my local city. The number was to his department. Jerk. I am going to publicly humiliate them in my small town. They should not be in business!!!!!! | |
| Tricia Krueger | 9/9/11 |
| I WANT TO PAY MY FINAL BILL! Website doesn't work to make a payment. I call, they transfer me around and tell me to call different numbers (which is costing me money as I moved overseas!). I just want to pay my bill. These guys are now, always have been and always will be, a nightmare. These are they people that need to be out of work - dumb dumb and dumber. | |
| Mr. Phoenix Arizona | 7/7/11 |
| Cox Phoenix AZ gets a 5 star rating for it HORRIBLE CUSTOMER SERVICE! Their Technical department is unacknowledged. The employees are rude and condescending, worse if English is not their first language. They only suggest to fix what ever issue you have is to is "Unplug the modem and wait" That's Cox Technical Support??? That just does not cut it. Sadly Cox employees quickly forget, that with out subscribers like you and I, they do not have a job. Most I would fire on the spot for their ignorance. Once you get past the MOST ANNOYING computer system ever created. wait times are awful However, with that said... Cox HQ Atlanta is always courteous and takes complaints seriously. The sad part is a AZ customer should not have to call Atlanta to get customer service in the first place. | |
| | 7/11/11 |
| My husband and I moved to AZ. from San Diego and started using Cox. When we first moved in to our home we needed to be able to have access to the internet in two different rooms in our house. We tried using a router for a few months as there technician suggested, the lag was terrible. They sent out another tech, he said the only way we would be able to have two connections without having lag issues was to install and pay for an additional outlet. Fine, done. It has been over a year, the problems are worse now. The internet and phone goes out weekly. Cox has sent out numerous techs all of which have a different "solution". After calling they're corporate office once again they sent out a tech. What he said made perfect sense. We are paying for two different Internet connections for nothing, we don't have enough bandwidth to sustain both I-net connections and the phone line causing it to fail. So another words, I've wasted an additional $40 per month for twelve months. That's $480! They admitted that the tech who suggested we use two separate connections was mistaken, but they refuse to credit me anything. I've paid for a service that over %70 percent of the time was not working including the phone service! Thanks Cox... | |
| | 7/27/11 |
| BE AWARE OF COX GIVING OUT PRIVATE INFORMATION TO VINE NARKETING INCLUDING SS#!!!! | |
| William Wolbach | 7/28/11 |
| I feel Cox cable provides poor service, poor customer care and basically doesnt car because we have few alternatives. | |
| rlnelson | 7/31/11 |
| Cox apparently has their spam filter set too tight or their McAfee system is screwed up. Many of our emails are identified as spam. These are single messages to friends. I have had to set my spam blocker to identify as spam and send, otherwise a good many of emails from my colleagues would be dumped. The tech support people play the idiot's game and quote the company mantra that its not Cox's problem rlnelson Poway, CA | |
| Susan Wilson | 8/1/11 |
| I am seeming to start to have consistent problems with my services with Cox Comm. A few months ago talking to a rep I had found that I was being billed $10 more a mo for approx 1 yr. I spoke with a sup who said they would refund me 3 mo which I declined and asked to speak with mngr. I spoke with a mngr who after I asked for the CEO totally obliged to my request to be refunded the entire yr for being billed for something I didn't order-which was high sp internet which I definitely don't need as a at home user. So, that I was happy about except it didn't seem to lessen my bill at all??? Since then I have been having additional problems with supervisors, rep's, I'm being treated condesendingly, rudely and actually I think it has something to do with getting the refund I got. Now I found out I pd for a phone plan I never ordered in 2010, which I was first told 2009 and I was told, the first time a different plan name and the second time I called I was told another call plan name. I have spoken with a Jessica in billing in Omaha who was horrible. She thought it was humerus and was extremely questionable for a supervisor. I am on disability and after speaking with Alisa, ID 72896 this evening, I'm in total disbelief now and mistrust with Cox. She was telling me one date and then another and was changing what she said two different times. So I'm feeling really untrusting and asked her to send me my bills from when one of your reps said I added a phone plan that I wouldn't and couldn't possibly do because of my financial situation. I tried to explain this to a few different supervisors who were completely unempathetic and rude and told me I had 60 dys to do something and so sad to bad pretty much. I am highly upset and don't feel I should be billed for something I never ordered and I honestly think you have some disgruntled employee's that like to add things on to people's accts out of spite or whatever and I'm also sad to say some of your cust svc rep's and supervisor's are horrible and I've been in the Customer Service field for 20+ yrs and I know good quality customer svc. I would really like someone to look into this and pls get back with me. I otherwise don't have any other problems with my services except for the customer svc and my bill getting screwed up and being billed for things I've never ordered-this is so, so not right. Pls email me at skw1961@cox.net or call at 402.614.0141, or 402.591.9786. I would like to have someone look into this and take a look at some of your cust svc rep's and supervisors. I don't feel like I've been treated fair at all and when I asked who the CEO of Cox was no one, I mean no one, no supervisors or cust svc rep's knew who they were. That speaks volumes right there. And there are some supervisors that are good, very good. I wish I would of got all of there names and sorry to say they were mostly men and some women but mostly men. Please reply. Thank you, Susan Wilson 10933 Arlington Plz Apt 1925 Omaha, Ne 68164-2196 | |
Susan Wilson  | 8/1/11 |
| Wow after reading all these unhappy stories and then having my own on top of it, yeah wtf! Come on Cox Comm I know you can do better. I have had good cust svc and I'm sure everyone else has to. They'er just bent because of probably dealing with things inadequately and also some bad cust svc-it's just epidemic-people just aren't happy - people who work at Cox, Cox customers. Life just sucks for everyone right now. But you shouldn't as shit have to pay for something you never ordered in any circumstance. Yes, it's me again. I first want to make sure the first note I sent you don't submit my add and phone num's. I didn't read the info before sending my last complaint. Pls don't advertise my info. Thank's again, Susan Wilson | |
| JR | 8/2/11 |
| Five (5) years ago, we returned the equipment box and at the same time paid in full and in cash our bill at the Cox office. We had gone with a new provider for phone, Internet and cable. We moved a year later to a new place and forwarded all of our mail. NOW all this time later we are being contacted by a collection agency saying we OWE money to Cox Cable??? The bill was paid in FULL and we've had ZERO contact via any bills (remember, our mail WAS forwarded to our new address 5 years ago!). After calling Cox and saying this is a bogus bill and we dispute it (because we paid in full when we returned all equipment 5 years ago,remember?) we were told this would be reported on our credit. The first representative we spoke to said "that doesn't seem right that you are just now being billed when you settled the bill upon equipment return", yet the second representative is the one who threatned us with credit reporting! *WE* can recall exactly WHOM we have paid, but Cox, apparently cannot. Not to mention after FIVE YEARS all of a sudden, we receive a $91 bill from a collection agency???? Our bill was settled IN FULL when we returned the equipment! Not to forget that our MAIL WAS FORWARDED so any attempt to contact us would have been received far before now---we've gotten/heard NOTHING! FIVE YEARS GUYS!!! ??? You are trying to collect where NO MONIES are due! The bill was settled a long, LONG time ago! What kind of an INSIDE SCAM are your employees running there????? | |
| silvy | 7/1/11 |
| COX IS THE WORST CABLE COMPANY BY FAR!!! THEY ALSO HAVE HORRIBLE CUSTOMER SERVICE!!! IVE HAD COX FOR A MONTH AND MY INTERNET HAS NOT WORKED AND THEY GAVE ME A DEFECTIVE ROUTER AND TELL ME I HAVE TO GO OUT AND PURCHASE ANOTHER BECAUSE THE 1 MONTH WARRANTY IS UP MIND YOU I CALLED EVERY WEEK TELLING THEM IT DIDNT WORK AND AFTER THE MONTH WAS UP THEY TELL ME THEY COULD OF EXCHANGED IT BEFORE BUT NOW ITS TOO LATE. THIS COMPANY SHOULDNT EVEN EXIST BECAUSE THEY DO A AWFUL JOB AT EVERYTHING!!!!!!!!! | |
| Steve | 6/27/11 |
| I've been a cox customer in perfect standing for over 5 years. I've been having internet connection issues for a year now, and they won't own up to the problem, which is obviously a network issue. The local office is (seriously!) manned by a thug; he's caused MANY interpersonal problems, yet Cox still employs him, so I won't even go there. Now I can't even get through at all to tech support. The worst part: having their 'hold' music an off-key, country guitar played badly at full volume. Try listening to THAT for 25 minutes. ATT, looks like you'll be getting a new customer. | |
| Donna | 6/14/11 |
| I must say that cox customer service is awful. I moved here recently from NY, and due to renting AND HOA, we aren't allowed to bring in DISH. The thing I am really complaining about is their Customer Service, their inability to help you if you are using OUTLOOK, and the IT DEPT not being able to assist in these areas. WHY, I ask, can I use my MAC laptop at work who ALSO has COX, but I cannot use it in my home?? They just kept repeating the same thing...we don't support Outlook. We have no answers. They sound like they need to get fired so they might appreciate a job, because they don't treat their customers like they want to keep them! | |
Dionne  | 6/21/11 |
| I gave Cox 3 star because they don't carry as many stations as Direct TV,Time Warner, Dish network, AT&T, I'm a fan of Current TV and enjoy watching BBC other providers carry these stations. The customer service is great, I haven't had any billing issues,however I will be using another provider to see the channels I enjoy watching. | |
| Rayana | 5/24/11 |
| I paid a my reminder amount for my bill five year ago now five year later I get a phone call from collections claiming I owe money to cox which is ridiculous how are they allowed to do this?so I called the headquarters and the customer service was horrible and the lady did nothing to help resolve the matter they expect me to show evidence from five year ago that I paid cox need to be put out of business!! | |
Lynn  | 5/26/11 |
| I want to know what is going on with cox in HAMPTON ROADS VIRGINIA.O ne day you go in to pay your bill,they again are changing the office.Thats twice in one year.The staff was a mixture of young and more mature people.Not going to say old,but older than twentyfive years.Went back the next month and a whole new staff.Any person over 30yrs of age was gone.It now looks like a college campus.It seems that is the second time they switched employees.What happened to those people,did they just fire all those people.I feel like i'm talking to my son and his friends.Cox is sending out the wrong message.Has cox become the modern version of LOGANS RUN,when you get thirty they dont kill you they fire you,or get rid of you.Now I can say I am quite happy with my service,but if they dont start showing a diversity of people to work in their stores,I a customer for 15 years just might switch to VERIZON,AS MUCH AS I HATE VERIZON.It seems that cox in Virginia might be discriminating against people thirty and over.Guess who watches more t.v. retired people way over thirty. | |
| Pissed Customer | 5/19/11 |
| Why is cox promoting offereingsand rebates and we are never getting them that is false advertisment and that is very bad for business I don't know what going on but I see now why over the years cox have become very unpopular but slowly but surely just like verzion is taking all the business as far as cellphones they will soon do the same with cable one things consumers don't like is to be lied to involuntary. | |
| james | 5/9/11 |
| Worst thing I ever did was go to cox ONE BIG MISTAKE | |
| Tamara | 4/28/11 |
| I payed the remainder of the bill that I had with cox in the amount of $57. Now, this crap is on my credit report stating I never paid. I wrote them a check and have the carbon copy. When I called them on the matter, all I got was "I'm sorry but we don't have any record of you paying the amount owed." Are you freaking kidding me? I have the bank statement saying you idiots cashed the check. WTF?!? The fight continues!!! Thank you Cox for nothing but a negative mark against my credit, horrible customer service, and the worst cable and internet I have ever had in my life!!!! | |
| SK | 4/23/11 |
| I had a Cox Comm. technician invited on 3/31/11 to my house by my daughter (he installed her cable) for lunch while he was on duty. He took a rag off his Cox truck and proceeded to pray on my yard to Allah. He isn't Muslim. I was a diplomat in Muslim countries for 13 years so his actions were more than inappropriate! At the lunch table he said he had pictures of his family (after saying his church was Baptist). He showed me 6-8 members of the KKK from his color digital photo list. I told him I was a southerner. That should have been when he apologized for that stunt. No such luck. He's dating my daughter and a bigot. His name is Eric and he services Phoenix and Surprise AZ. Think Cox Comm will fire him for his mental health/anger issues? | |
| Grammy | 4/21/11 |
| I want to know why Cox's is showing porno on almost every network and why they show programs like Hung, that should be taken off the air (a teacher as a prostitute) and why during the day shows that have language not appropriate for young people.I have called several times on this matter and i get the most ridiculous answer, we are only the provider and can not do anything about it, well I say I pay you for a family run cable business and since you (cox"s) are providing me a service and I pay you not HBO or any one else. you are the responsible not us! you lied about your programs and all the new movies all I have been seeing are the old movies and re-runs (Avatar, Twilight etc.) please do something. I think the FCC should step in and the newspaper's should do a story on how we get ripped off. | |
| Paul | 4/13/11 |
| Cox lied, harrassed, manipulated and unethically attacked my parents. They are old people and COX calls them up out of them stating that there is a leak in their house and it is disrupting our neighbors service. Well, our neighbors that have cox, has no disruptive service. They then proceed to tells lies upon lies about their service. Customers of COX, why does your bill keep going up, but yet the service is still the same? Do you know why, because they are greedy. What company still uses old technology, going back to 15 years? Cox does, we have had the same line, the same tap up by the street since day one. Telling my parents they HAVE to pay for tv service, basic analog channels, not using a cable box; they want to charge them $22.99 a month for channels 2-22! Well prior to that, my parents were spending $10 a month just for that channels 2-62+. My mom wanted to create just one bill, so what they did was merge everything into one bill. This was back in 2006, so before that we were getting tv service. After that, until Monday 04/11/11 they were getting tv service. Nothing has changed, except COX unethical actions on pursueing that extra dollar. Correct me if i am wrong, if my parents were getting this service right along and COX bundles it toegteher and it is COX responsibility to folow through to what they state to the customer and that it is COX fault for not doing there job properly and screwing over their long time customers? Seriously, a long time customer means how long they have been with you, NOT by how much money they spend! If cox customers are only getting cox internet and they have DirectTV for tv service, does that speak much about cox than it does about the customer? After all said and done, the threatened my parents to terminate the service under the FCC regualtion for non complaiance. After all said and done, cox still split the feed going into the house for tv service. So WTF was all that about? | |
| George P | 3/21/11 |
| Cox Cable in Greenville SC is an absolute joke. Customer Service personnel are very polite, but also very ineffective. Our cable had to be replaced, a group came out and buried the new cable - in an area they were to avoid, they did not follow specs. In the process they damaged my old cable and did not connect the new one. So right here at NCAA tournament time - we have no cable. They woule not dispatch a crew that day - said they were all booked. I asked that an on call crew be dispatched - they said they were all booked too. This is laughable. I was promised an 8am service call the next day by 2 floor managers. 8am came and went. Finally we got a call that service would be later that day. We were to travel this day, we postponed our plans. They eventually came and completed the 10m job and said "sorry for the inconvienence". I am going to Dish Cox: good luck on your bankruptcy - now I know why you are in trouble - you care NOTHING ABOUT YOUR CUSTOMERS I dare you to call me (even though you said you would) You have my number - it is the one with multiple calls on Mar 18 - Come on, call me. | |
| AW | 2/20/11 |
| We have Cox cable with extended channels/HD and internet. Over the past year of having service, we have had constant problems such as picture freeze, break-ups,losing channels, and slow internet; not to mention multiple other issues. About seven months after getting service, I purchased a DVD player. It was only then that it was discovered that during the preceding months, we had not been receiving HD picture quality. Our TV and the Cox HD receiver, which was hooked up by the sales rep, was done so incorrectly. In my opinion, Cox should put some of that money they spend on their commercials, and focus on improving customer care and better tech support! | |
| WCD | 2/9/11 |
| I am still waiting for a refund after moving out of a COX service area. I keep gettign the same answer, "The order has been in a que to be processed, I will get it sent out shortly." I think they sit on it hoping customers will forget. It is time for a letter to the FCC. | |
| Malindi Sultuska | 1/4/11 |
| Ridiculous company. During my lunch hour today, I went to Cox to return some equipment for the service that we disconnected. I entered the store at 12:30, at which time there were 2 customers, each receiving assistance from a cox employee. Aside from myself there were two other customers waiting in line. Before long, the line began to grow, and grow. At 1:00pm, a manager comes out and very casually, non-chalantly logs onto a computer and takes the next customer in line.There were 8 other customers in line by this time. Once it was my turn, 3 other customers had walked in and gotten in line. The 2 customer service representatives were very professional and helpful with the customers. However, why, on a weekday, during the peak time of day (lunch time) for customers that work . . . to come in and handle business, WHY DID THIS HAPPEN??? I missed lunch and was late returning to work. | |
| Recent San Diego Customer | 12/28/10 |
| The Cox Customer Service and Sales department is criminal. I signed up for one promotion on the phone. I got service and it was prompt my service was excellent then I got the bill. They put me on the wrong rate plan. I called they said it was their mistake, they credited the account and it would show up correctly on the following bill. The next bill same error and crediting procedure. Then the third month, corporate amnesia, I now need to sign up for a long term contract and service at that rate was never available. Every person I speak with says something different but they all end with no you never signed up for that plan, we'll have to get back to you in 24-48 hours. However, they never call I have to initiate the call. I have filed a formal complaints and emailed Cox corporate. | |
| NA | 12/21/10 |
| yeah, my bill started out at $6.99/month and in under 3 years jumped to just under $18/month!!!! how does cox stay in business??? the customer service is poor, there are other providers that are cheaper - matter of fact - there's that lovely new gadget where one can get unlimited channels for $9.99/month!!! UNLIMITED! and, there's the internet...FREE!!! on top of that...i cancelled service with them on 12/13 - they sent me a bill for $5.48...billing me from 12/15-01/03!!!! but i figure, they do need the money - cause anyone with half a brain will not use them! they're losing customers left and right for good reason! and on top of ALL that - i try to call at 6:15pm this evening...recording says to call back during business hours...til 7pm!!!!!!!! nice. | |
| Joanne | 11/30/10 |
| I have NEVER been treated so badly as a customer before until now. Cox has HORRIBLE customer service. At work, I deal with customer service everyday and this is NOT how you treat your customers. For the past few months, my boyfriend and I have been treated horribly by Cox. They tried to charge us for things that we should not have been charged in the first place and then treat us like dirt. My boyfriend has been on the phone with them for at LEAST 9 times about issues we had with them for a total of probably 3-4 hours WASTED. Let's just say they are losing two customers VERY SOON. | |
| Amy | 11/29/10 |
| The WORST customer service!!! Cox Communications does not abide by any of there prices, they always change and when you try to contact them you sit on hold and noone wants to help. I to thought they would offer better service then Verion and it is much worse. If it weren't for my children I wouldn't give them a penny of my money!! Don't waste your time with this company and by the way, corporate isn't any better. | |
| | 11/19/10 |
| I AM SO TIRED OF COMPANIES ALWAYS HAVING SPECIALS FOR NEW CUSTOMERS, I AM A OLD CUSTOMER OF A FEW COMPANIES, SO THEN, I AM NOT AS SPECIAL AS I ONCE WAS? , THAT I AM FORGOTTEN ABOUT, I THINK COMPANIES SHOULD KEEP HAVING GOOD OFFERS FOR THEIR OLD CUSTOMERS, AS THEY DO FOR THEIR NEWBEES IF I COULD STOP ANY OR ALL OF MY SERVICES I WOULD, | |
| linda | 11/10/10 |
| You recently updated services I lost all my recorded program and on your movie channels you now do not put the dates of which the movie came out like you used to I have contacted essar pres. and Ivan johnson and others, because I am very dissatisfied and look to change over to u verse | |
| Nancy | 10/26/10 |
| I just left the big phone company to go w/Cox. I was quoted a monthly price for bundling by one of their reps. When the bill came the monthly cost was higher. When I complained, one rep said they would review the recording of my conversation with the first rep. It would take a few days. That was good, but she never called back. I had to call them back. Of course by then, they were conveniently unable to go back to the recording. I am so disappointed. I had high hopes Cox would be different from Verizon but that is not the case. | |
| Marguerite | 10/20/10 |
| Here in Northern Virginia, you have two major choices. Cox Communications, and Verizon (aka the big phone company). They are in direct competition with each other, and it shows. I called the main # for cox trying to find out something about what happened to my account. They said one thing, and couldn't back it up. I asked to speak to a supervisor, the girl never told me that they had 24 hours to contact me. Thus the supervisor has never called. i am not calling the CEO/President of the company and DEMANDING an investigation and termination of the girl that I talked to yesterday, that promised that a supervisor would called me. And I will ask for a high level investigation into this matter. They brag (enemonously) about their customer svc on their funky commercials down here in No. Virginia. They have yet to prove it to me. | |
| Mike from Las Vegas | 10/20/10 |
| My child has more engineering sense than whomever is in charge of the Las Vegas cable commercial insertion servers. Always seem to get set to 1080i, even if the network feed is 720p causing picture breakup. Really, it's a simple menu click. | |
| Chris Baz | 10/12/10 |
| I don't understand how you are even in buisness. Leave san diego. I wish I could get time warner, they are a true cable company. I went to your customer service center on federal blvd in san diego. The agent yelled at me and told me I was just being a "bitch" because I was upset about being charged 55 dollars to have my house connected to the internet and tv, even though cox guaranteed one working outlet. | |
| Bon | 9/24/10 |
| Because I have two accounts that my Cox bill is paid from I send them 2 checks. They cashed one and lost one one month and I called and addressed the problem as they should be responsible with my checks - if they don't make sure everything is out of the envelope it can get into the trash and fall into anyone's hands. This meant my check was floating around who knows where or if they suddenly find and cash it I end up with money that I am not aware of coming out of my account. I started taping the two checks together so they couldn't miss both of them. Just the other month they again cashed one and the other one was never cashed. They were taped together!!! How could they lose it unless on purpose. They will not take any repsonsibility for their actions nor will they try to find my check to return it to me. Very irresponsible company. I called them on the 14th of the month - immediately upon getting my next statement showing they had lost my check and informed them of what they did and told them I would be sending a replacement check - which I was responsible enough to send out that very day, along with that month's payment which was due on the 26th. On the 20th they send me a letter from their collections department stating I was past due on not just the check I sent as a replacement but for the amout due that month that wasn't due until the 26th! When I checked my bank account the replacement check I sent them had been cashed on the 20th! Our company uses Verizon and when I had a billing problem with them they were extremely helpful and responsive. They do take responsiblity for their actions. I am not unhappy with Cox's products but I am very unsatisfied with Cox's business procedures. | |
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