148 Reviews For Cox Communications, Inc Headquarters & Corporate Office

I had cox installed on a Sunday at the price of $99 bundle special. We had so many problems with the internet and TV and complained so much that by the following Friday our bill was at $175.00 plus tax. I cancelled and went to DISH for my TV. Now my internet isn't working right either. It doesn't matter if I am hardwired to the modem or on WIFI, it doesn't work.

Terrible tech support hold times

I just converted to cox internet/phone services. While trying to set up my e-mail account I have experienced hold times on 30-45 mins overall. This is not acceptable, I am going back to ITT


Customer service is terrible. I average 1 call per month to resolve problems with their equipment. My latest experience was with the modem and now with the cable box. After 4 1/2 hours on the phone speaking to 6 people, customer service had me go to a local location to get a new box since it would take tem 2 days to bring one to me. I picked it up and brought it home only to find out it didn't work. Now it take another 2 days to get someone out here to give me a new one. The on I picked up was ancient and had been rebuilt. We could see the marks on the top where something had been sitting on it. It was the old style which is all that they had at the store. I have made 7 calls to Cox for issues for my TC, Phone and Iinternet. That averages 1 per month. So much for loyal customers that have been with them for over 20 years. Thinking FIOS!! Too bad there's a monopoly on cable services. Wish someone would come up with some competition.

No Accountability

Cox customer service has some of the most unprofessional rude so called supervisors I've seen in my life. I had an appointment scheduled between 5pm - 7pm at 8:17 the technician had not arrived nor was he answering his phone. The so called supervisor Angel argued with me like I was wrong for needing a technician placed me on hold for over 45 minutes hoping I would hang up. The end result I dtill have no technician or internet.


A lot of people want the Fearnet channel and R rated programs and movies back on TV, and get rid of most of the Catholic programs, and game shows on TV. ,

Horrible lack of accountability

After my cable being disconnected erroneously and it is still off I have been promised three times that a supervisor would call me back regarding another issue as well. A week later I am still waiting.


This is the worst company I have had to deal with. You don't get very many channels but pay a fortune for it. I have moved so I can't have Direct Tv here. As for cox I think I will go to AT&T U-Verse. If it's no good I would rather have a antenna instead of cox.

customer service

I can only rate this as useless. I have not been able to get any local support for my issues and your corporate personel can only give me the run around. Promesing to have someone call me but not delivering. I have not recieved any mail since March 13. You do not have any souls who can handle this.


I am getting my Master's degree online, but there is one problem. My interent never works. I call everyday and have had multiple technicians come to my house and nothing. I just want to have internet since I am paying >$60 a month for it.

Another day of being ripped off by Cox Communications

I have been a long time customer of Cox communications for over 20 years. If it isn't one thing it's another. I called to get my huge home phone bill reduced. They reduced it but didn't tell me I would have a contract and would be charged an early termination few if I left. I will now cancel all services with Cox. I am done with them.

Lost Equipment I Returned and Charged Me!

Would give no stars but not possible. This is the WORST Company! They lost equipment I returned to a Cox location, charged me for the equipment (over $100) and I have been trying to get a refund for services I paid in advance and cancelled when I moved. STAY AWAY! The Executive Resolution Team is a JOKE. Cox is a great name for them. Describes them perfectly. Go to ATT Uverse.

Liars and Cheats

Since the very first day I received internet service I began complaining about the service not working, its 6 months later and still no internet service but the bill keeps coming. This is the worst company.

horrible website

For 3 months I haven't been able to pay my bill online. You end up in an endless loop, because of their new Interactive Bill feature. No way to bypass it. Each month I end up calling in to pay my bill and each billing rep says they have been hearing this from a lot of customers. Well DUH! Searched for a tech number regarding the website. No such thing. Not the first issue I've had with Cox. They are absolutely the worst at customer service.

Customer Service

Cox has been unable to make our internet operate as they promise. Our internet is intermittent and we lose it many times a day. We have had 2 techs come out, and each time they have replaced the modem. A third tech is on the way tomorrow. The local office gave me a number for a tech supervisor and they promised me he would call. I have left several messages for him with no return call. I guess we are going back to AT&T.

Songs about weapons not good idea

WMMO has a list of songs that they play on a repeated loop and the should not include songs @ This Atime in History about guns. hunting is a sport and has rules however w/ the issue w/ schools And students perhaps playing A Positive Song Might Be A Better Idea. Dj's Myst Know what us going on in the World @ WMMO so Please Consider playing The Same Bands and Positive Songs.

I am on 24 month price lock guarantee which began Sept. 2013. I just received a bill with a price increase of $13.00. It's almost impossible to get through to customer service or retention and when you do you only get the runaround. Why does anyone stay with this incompetent company?

Stop Soliciting!!

I've had three Cox reps come to my front door in one month to offer "specials". Told them I don't have Cox. I have Dish and don't intend to switch. They had the nerve to say Corporate sends them out and Corporate says they can do this. Baloney. This complex has Cox, Dish, Century Link, Direct TV and Wi Fi. They have been repeatedly soliciting in a complex with big No Soliciting Signs.

Simply the best!

Ever since the installation of the services I have had nothing but a great experience with Cox. Fastest internet, Great channel line up and the BEST customer services. Thank you Cox for providing the best service out there! :)


For those that continue having trouble with pictures, try emailing your problem and experience to your State Attorney General, Better Business Bureau and Consumer Protection Agency. Don't forget to mention that you are paying for services not being received and request they assist with a refund.

Less than .0001% of one star. This company has the poorest service in the world. Constantly pixelating picture. You can't talk to a rep. I was told by the computer 10 min. hold time. That was 50 minutes ago. I will wait 1 hour and then I am going to take the unit back and disconnect. I tried to delete an old email account. They tell me that is impossible. Unfortunately they can on hire incompetent employees at 6 bucks an hour. Stop giving all the cash to the CEO and executives and hire smart people and more of them. Southern companies always lack in intelligence.

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