6201 N. 24th Parkway Phoenix, AZ 85016
(602)957-4200
Reviews For Best Western Corporate Office
sheri owens  | 5/10/12 |
| pls come to pinebluff arkansas bestwersten hotel asp theres alot you need to know about how the employess are been treated there when you come pls talk to them i was a guest there i heard an saw alot there they get no lunch breaks also | |
| Hope A | 5/12/12 |
| We stopped at the Moreno Valley Best Western en route to a new house. We had been moving all day and evening and were looking forward to a shower and some rest. We were moved to three different rooms because of no hot water in the shower. Hotel mgr. Saby gave us a box of chocolates for our troubles. Really? We argued more about how this was not acceptable. My husband is a heart patient and just had heart surgery. A cold shower was not something his body could handle. She agreed to credit out rewards card; and never did. Phoned her on a follow-up and she doesn't see any record of this and cannot remember. Horrible customer service. I am finding this is the case throughout this company. | |
sheri brown  | 5/15/12 |
| an employee here in arkansas we need yall help we are beening rushed through our work dont know when we have to work we are on call everyday for work an no lunch break an only an 10 min break when we are on our breaks we cant enjoy them we are beenin harresed by the owner we are rushed they come in the rooms an rush us an then we get in a hurry an confused by the onwer thers no hand book for us this is in the pinebluff arkansas hotel besterwerstern | |
| Michael Davies | 5/16/12 |
| Best western pentagon, 2480 S. Glebe road, Arlington VA. Rooms were filthy, woke up Monday morning to leave and had no hot water to shower with. Desk attendant stated " we are working on it" . Brought a large group with us. ( booked 15 rooms ). Three different price ranges for rooms...???? Looking elsewhere for next year. | |
| Mark P. | 5/17/12 |
| Stayed at the Best Western in Ozona Texas 5-17-2012... The rooms are fairly nice and clean but the overall outside appearance is looking pretty shabby. For the price I paid I was not pleased with the crowds of tattooed oil field workers gathering around the parking lot and the pool at all hours getting drunk with beer and mixed drinks in their hands. I have stayed at hotels/motels for a lot less money without the half drunks cruising through the parking lots and leaning on my truck and other's cars. This motel has been pretty well taken over by the crude oilfield workers from all parts of the country and the next time I stay in Ozona I will pay a little more and stay at the HIE just down the road. I would unequivocally not bring my wife or daughter to a place like this in any case. Look hard before you stay here. This is NOT a place to bring your family! | |
| | 4/23/12 |
| BEST WESTERN PLUS.....NEWARK/CHRISTIANA INN 875 PULASKI HWY 04/04/12 NO HOT WATER, DRAIN IN SINK INOPERATIVE, NO REGULAR FOX STATION (5), CONTINUOUS LOUD NOISES FROM TOILET EVERY 15 MINUTES,AND GIVEN NO RECOURSE BY DESK CLERK. 6 PHONE CALLS LATER AFTER RECEIVING RUDE AND ARROGANT COMMENTS FROM DAY MANAGER TOLD THAT WE WOULD RECEIVE $20 RETURN OF PET FEE!!! TRULY QUESTION CUSTOMER RELATIONS PROCEDURES. | |
| Renee | 5/3/12 |
| I stayed at the Best Western Plus Inn at Marina Del Rey. I was charged $250.00 smoking fee when I was not smoking in the room. Housekeeping staff and the concierge staff member said that they could smell smoke coming from my room. The general manager was very helpful at getting this problem resolved. However, I did call headquarters and made a complaint. I recommend that you sleep in the streets before you sleep at the Best Western Plus Inn Marina Del Rey. | |
| RILEY | 4/28/12 |
| I am submitting this letter to you in regard to a recent stay at your Best Western Hotel located at 4580 Collins Road , Orange Park, FL 32073 . The entire stay was unpleasant thanks to the unsanitary conditions and Bobby, the manager that you have mistakenly hired to handle your managerial/ customer service issues. I made my initial reservation via Priceline. I placed a bid and requested a hotel with 2.5 stars in the Orange Park area. I was surprised that your hotel was the one that they blindly chose for me, as I once frequented your establishment but Helen Walker's senseless murder left me hesitant to book with you. Upon check in , I made a comment to Bobby, advising him of the coincidental reservation and my reluctance to stay there. He stated that it was an isolated incident and that it could have happened anywhere and I agreed with him. At that point there was nothing that I could do as Priceline will not refund your money once you've placed a bid and won. Bobby initially assigned my son and I to a handicap accessible (still not sure why, I guess I got the raw end of the deal for booking with a discount) room with 1 king bed . At that time I explained that the other person in my party was my 15 year old son and that I would prefer 2 beds versus 1. He informed me that it would be a $10 charge to “upgrade” me to a double room. I decided that I would deal with the king size bed . We were initially assigned to room 418 . The room possessed a strong stench and later that evening I saw more than a few roaches. I contacted the desk clerk and inquired about a late check out on the following day and I also advised her of the roach sightings. She advised me that she would inform her maintenance guy. On the following day, I extended the room. My mom agreed to pay for the room. I made the reservation via the computer and was advised that my mom would need to fax over a credit card authorization form. As I stood there in Bobby's presence I realized how he short talked me and was rather snippy with every comment that he made (toward me). Almost like it hurt him to deal with me. I initially blew it off and decided that he may be having a bad day. I realized that it wasn't “his day” that lead him to answer me sarcastically and with an attitude it was obviously me. Because as others came and went he smiled and greeted them kindly. He thanked them and apologized for inconveniences and told them to have a good day. The only difference that I could see between them and myself was their race or the way that they were dressed. Either way Bobby was extremely unprofessional and made me feel guilty about “him doing HIS job”. During our conversations I was the polite one, continually thanking him, addressing him with yes sir and no sir telling him to have a good day and so forth. While he addressed me with one liners and his nose turned up as though he smelled something sour. He spoke with my mom and made arrangements for her to fax over copies of her drivers license and credit card as well as the authorization form. Prior to leaving the desk I asked him if the lady that worked the graveyard shift made him aware of the problem with the roaches and I also informed him that the phone in the room was inoperable. He acted as though he was checking a list and mirrored the exact thing that the woman told me earlier, that he would inform his maintenance guy. Once Bobby received the documents back from my mom he advised me that I needed to come back downstairs to give a signature and have the room key cards reprogrammed. I immediately went down stairs as he requested. I again asked about the roaches he informed me that he could move me to a room with a queen bed I reminded him that I had my 15 year old son with me and I felt that the king bed was pushing it so why would I want a queen? I asked him if that was the best that he could do. He then advised me that he would go ahead and give me a room with 2 beds. The new room number would be 402 and that I had to wait because he needed to have housekeeping clean it before they left for the day. I advised him that a friend had come to the hotel; to give me a ride to the store and that I would switch rooms when I came back. I was gone all of 20 minutes During this time my son called me and advised me that the head of housekeeping entered the room (418) and asked him if we were moving he told her not that he knew of and she stated "yeah somebody sounds as though they have no clue about anything" . I'm guessing sarcasm is a class that all of your managers attend prior to being advanced to managerial positions. When I returned from the store my son and I moved our belongings from one room to the other (418 to 402). Later I realized why the roaches were no big deal, the hotel is infested with them. There were more in the double room than there were in the king room. I'm still disgusted by that but when you have a person like Bobby mis-managing your business I assume that most guests figure that there's no need to complain as nothing will be done. | |
| RILEY | 4/28/12 |
| On the afternoon of my final stay I advised Bobby that I would be extending my stay. I told him that it would be done within 45 minutes - an hour. He looked disgusted. He rolled his eyes and as I walked away he told me that if my mom was paying for an additional night that she would be required to re- fax all of the information that she did on the day before. At that point, I was fed up with his ugly attitude and condescending tone. I never told him that my mom was paying for an additional night . As I stated, I it would be about 45 minutes to an hour. After he made the comment about my mom paying, I proceeded to the elevator. It wasn't 15 minutes later, he came to the room banged on the door and advised me that my mom said that she wasn't paying for an additional night. I reminded him that I never told him that she was. I reiterated that I would be downstairs shortly with the credit card information. When the money posted to my account (within the time frame that I original informed him of) I went downstairs so that he could process the payment and re program the keys. At this point I was fed up with his attitude. As I approached the desk I told him that I feel as though he pre judged me when I entered your lobby doors 3 days ago and that he really took issue with the comment that I made about the clerk being murdered in your lobby. He claimed that he had no attitude, but it was evident. By that time I was in tears. I told him that I am going through something and that I wasn't at the hotel for pleasure, He should think about how he treats people because he never knows what burden a person is carrying. I was there because I had to be. His response was " We all have gone through something and standing here now aint the time to cry and complain about it!" I was appalled. I reiterated that I think that he could have been a little nicer than her was and his response was "YOU DONT HAVE TO STAY HERE!!!" I told Bobby that he'd been wanting to tell me that since I walked through your establishment doors. His reply was well its true YOU DONT HAVE TO BE HERE!! " At that point, my phone made a really loud noise which I believe made him aware of the possibility that I had proof of his unprofessional and unnecessary comments. At that point he attempted to explain that he was just doing his job. Well, that came too little too late. The bottom line is that if he is what you chose as a manager, he should know that stereotyping is unacceptable. He was totally out of line for contacting my mom and basically LYING to her by advising her that I said she would pay for an extra night. That incident alone has caused a riff within my family and I'm still confused as to what his motive was. Once I complained about the bugs in room 418, we should have been moved then. Your company needs to clean up and rid your hotel of the critters. We literally slept with the lights on as. we were afraid of being bitten. I have photos of at least 4 or 5 roaches in your hotel rooms. As I previously stated, we weren't there for pleasure, we were there as a result of an unfortunate incident. I'm already in a depressed state and your manager's attitude and the sub-par conditions of your rooms only added to the frustration that I was already dealing with. It's evident that he would have been elated if I chose to leave, unfortunately I was immobile and basically had no choice but to remain there. I actually thought that once we changed rooms that the roaches would be the least of our worries, but again, that was an assumption and shame on me for giving the hotel conditions or Bobby the benefit of the doubt. I work as a lead Customer Service Agent for a prominent company and I am well aware of how to treat people who choose to do business with you. I may not have been in business attire but my money is the same color as that of people that he greeted with pleasure. Our entire visit was uncomfortable. I feel as though we didn't even receive basic service. At this point I definitely wouldn't advise anyone to stay at your hotel and I know that I wouldn't re-visit that location as long as you have Bobby mishandling your business. He needs more training in customer service and prayer to overcome his prejudices, This is not a situation that I take lightly and I will definitely see to it that anyone within ear shot of my voice is aware of the unsanitary conditions and your managers unethical business practices. Please investigate this issue and advise me of the outcome. Shari Riley | |
| Linda Hall | 4/30/12 |
| Best Western Hotel Tour Invalides Paris. We Booked this Hotel for its Location through Eurostar as a four day break to celebrate our 39th Wedding Aniversary. We Booked in February and arrived at 5.30pm on 19/04/2012 only to be told they were fully booked and they could give us a room for two nights and then we would have to move again to another room for the other two nights. I informed the gentleman that this was not convenient as the hotel was booked well in advance. We were then offered the Garden Room advised us that it was a family room and contained four beds. Well Knock me down with a feather the room was in a state of disrepair, it had obviously been flooded the ceiling was a patchwork of plasterwork along with the wall which had been plastered over the wallpaper. The bathroom was the same took photos should you like to see them. The Garden was actually the smoking area for the Hotel Guests and staff, and the bins directly located outside our door,we DONT SMOKE AND COULD NOT OPEN THE WINDOW FOR THIS REASON> We were also above the Breakfast room where we had an unrequested ALARN CALL every morning at 6am by the person that wore clogs going up and down. We went out on the friday morning at 9am arrived back at 4.30pm to find the room had not been made up my Husband went to ask for milk and this is when they realised they FORGOT WE WERE THERE. We were greeted by Ismael at reception with bonjour i did respond though not with a big smile his sarcastic answer was tre jollie HOW RUDE. Alas the day came to Check out and we were asked if we enjoyed our stay ,when i responded that we had notand that we would never use a Best western ever again nor recomend them to anyone else, he quickly lost interest AS THEY ALREADY HAD THE MONEY IN THE POCKET. I did ask if he would alocate the room to his parents or another family member i didnt get a reply.BEST WESTERN SPOILT OUR STAY IN PARIS> I have my own Business though not in the so called Hospitality industry, we do deal with the public and we dont treat them with total disrespect or disregard. TO PUT A CUSTOMER IN A ROOM IN DISREPAIR IS A DISGRACE. BEING RUDE TO CUSTOMERS IS SHOCKING. FORGETTING A CUSTOMERS EXISTANCE IS UNFOEGIVABLE. yours sincerely Linda Hall | |
| Paul and Brenda Payne | 4/30/12 |
| My wife and I recently visited D.C. We stayed at the Mt. Vernon/Ft. Belvoir Best Western which was not only comfortable but reasonably priced. What made our trip much easier and more enjoyable was attributed to the service we received by two employees, Mr. Marcus Reed and Ms. Elizabeth Hasp. Mr. Reed provided a shuttle ride to and back from the Metro station each day and gave us directions and info on visiting the sites of D.C. and Mt. Vernon. Ms. Hasp provided us with maps and info and always with a great smile and attitude. 'Attaboys' are only effective when the employee is rewarded and noticed for their service. Please commend these employees for their excellent work and service to Best Western. They represented the company in an exemplary matter. | |
| PJ | 5/2/12 |
| Inn by the Sea, La Jolla. One bad apple can definately ruin your vacation! My husband and I were napping; when we were awoken by a walkie-talkie going off (very loud), we woke up to find someone in our room. My husband got up and ran her out of the room, I called the front desk immediately and we went right down to file an incident report. When I got up from laying down,.my purse was on the floor and my wallet about a foot away. She didn't know we were in the room and when she realized -- dropped it and ran. She told the manager that she was in the room to change towels; which she never did. If that was true, she should have passed them to one of us and apologized. It was an excuse to enter the room. BEWARE AND STAY AWAY! We did have the police come and gave a report..however since we didn't see her actually go into the purse and no money was taken..nothing can be done. I'm sure she has been doing this for years, but this time got her hand caught in the cookie jar. PUBLIC AWARENESS...do not stay here! | |
| rebecca dorosky | 4/20/12 |
| My stay at Best Western in Jerome Idaho was worse than poor not only did a towel rack hit me in the head ,I had to stay an extra day because I got sick. I live 14 hours away on my time of leaving Nicole the manager talk to me 3 times she never said she had to do a walk through.So 2 hours out she called me told me she was charging my card another 100 dollars for my pets potting .1 the animals are 13yrs and 5yrs. the have never had accidents since I have had them my grand son spilt mountain dew on the rug and some of his vanilla milk shake BUT THE DOGS DIDN'T PEE 2 I got hit on the head by the towel rack and she called me a lier my 5yr old grandchild saw this along with my 28yr old daughter after this happened I had a headache and vominting ladies when you feel like this you know you don't want anyone around. I was over charged disrespected and I had to stay an extra day because like I said I had a long drive home. I would never refer Best Western in jerome Idaho to anyone Nicole is the worse person you could have in charge she has NO customer skills at all and no one calls me a lier or my 5 year old grandson. | |
| Paul Phillips | 4/11/12 |
| I stayed here with my pregnant wife on our way to Napa Valley. We arrived at midnight and the rate was 149.00, with a pet non refundable deposit which of course I did not mind paying. At 800 AM we were rudly awoken by children in the swimming pool which of course did not open untill 1000 AM this I could have dealt with untill I checked the balance on my credit card and saw that I had 400 dollars on top of my 149 pending for the hotel. When I called to enquire about this, Sandy at the front desk informed me that it was a 200 dollar charge for smoking in the room. Again I styed here with my PREGNANT wife!!!!!!! We DID NOT smoke in the room!! This is by far the WORST hotel to stay at and i never would reccomend this to anyone | |
| PAT MAINPRIZE | 4/8/12 |
| WE SPENT 2 NIGHTS AT BEST WESTERN GRAND VILLA IN WEST PLAINS MO. WE HAVE NO COMPLAINTS AT ALL. IT WAS A LOVELY PLACE. BREAKFAST FOOD WAS GREAT. OUR ROOM WAS LARGE AND THE LINENS WERE CLEAN. THE BED WAS VERY COMFORTALBE. WE HAD AN IRON AND IRONING BOARD, REGRIGERATOR, MICROWAVE, COFFEE POT, TV. THE FURNITURE WAS VERY NICE. BEST OF ALL --- THE PRICE WAS $71.99 PER NIGHT. WE ALWAYS STAYED BEFORE AT A MOTEL IN MAMMOTH AR. THAT HAS GOTTEN HORRIBLE OVER THE PAST 2 YEARS. EVEN THOUGH NOW WE WOULD HAVE TO DRIVE 20 MORE MINUTES TO GO SEE OUR FAMILY BY STAYING AT BEST WEST IN WEST PLAINS, THAT IS WHAT WE WILL DO. OH, DID I FORGET TO TELL YOU THEY ALSO HAVE AN EXCERSIZE ROOM AND POOL? WHAT MORE COULD YOU WANT. THANKS BEST WESTERN | |
| Jen T | 3/31/12 |
| VERY POOR SERVICE at Louisville, KY Airport, Best Western This location is labeled as a 3 star... If you peruse the photos located on the website, it looks like a great place On Monday, 26 March 12, my two boys and I arrived at the above address, after close to 8 hours in the car. Driving up, this facility looked no different than an Econo Lodge. A little frightened, we drove to the front door. This scene was much more appealing. The pictures located in the link above of the Lobby and sitting area do share a resemblance. Of course the pictures do make the area appear much larger by comparison. Checked in by a manager named Steffan Michael. Who was standing behind the desk, appearing to be smoking a cigarette. Upon close observation, this was one of those electronic cigarettes, however still equally unprofessional. During my entire check in process, he did not let go of this cigarette at all. My youngest son is on medication that is administer by injection that requires refrigeration. He has a defect in his pituitary gland, located in his brain that does not allow his body and organs to properly grow. He is required to be on this medication, likely for the rest of his life. This medication typically runs approximately $3000 to $5000 a month. In all of our traveling since he began this medication August 2010, we have always had a refrigerator provided to the room upon presenting his prescription at no additional charge When we first traveled shortly after beginning this medicinal regiment, we were informed by several different hotels that it would be illegal for them to charge me for use of a refrigerator when it is medically required. I was given similar information by our doctor as well as several of our support groups. Steffan Michael stated that he have never heard of this and told me that consuming the use of a refrigerator will have a charge. That it did not matter if I were consuming it for the necessity of food and beverages or medical necessity. I asked to speak to a supervisors. He informed me that he was it, that there is no one I may talk to. I told him that unless he was the owner, that I would like to talk to his supervisor. He replied that he refuses to bother them on their off time regarding this matter and that if I want to, I can utilize the Staff refrigerator in the office or I will have to pay for the use of one if available in my room. I asked for a phone number so I can contact them. He finally stated he would call and entered the office behind the front desk. I stated I would like to speak with them. He returned later, and stated that he phoned his supervisor and the result was the same. I have no proof of whether or not this is true, I did not see him on the phone. My opinion is that he did not call anyone. I paid for the refrigerator, because as I said, this medication costs typically $3000-$5000 a month and I did not want to risk leaving it in the staff refrigerator and it did in fact require refrigeration. Steffan had already taken my credit card for incidentals. He began demanding my card once again, claiming that he needed to re-enter my information for this rental. I did not understand why, when he already swiped my card. This concerns me. He stated if I do not provide him with that card again, he will have to write my information out on paper to re-enter on a different screen. Once again, this does not make sense. My credit card information was placed in the system for incidentals, is the use of a refrigerator an incidental? I am pretty sure it is, so why did he really need my card a second time? This check in process had taken close to 30 minutes. I was ready to leave and take my business elsewhere. Steffan laughed at me and told me, that is fine with him. Stating that regardless if I stay or left, that he would still win because they have my money either way. I paid for 4 nights. As I mentioned above, I have been using Hotwire.com since 2008, this is the FIRST time I have ever had an issue with any of the hotels I have stayed at, or the complete and utter disrespect by a hotel staff member. As we were leaving the front desk, Steffan continued on and on about how he won, laughing at us as we made our way to the elevator. We could still hear him laughing as we entered the elevator. So, we entered our room. This is where in the pictures, in which the comparisons did not exactly agree. Wall paper was bulging and seams were separating. Ripping near the AC unit. The television had holes in it where buttons should be and only 2 of the 6 dresser drawers were able to open. I have stayed in 1-2 star hotels that were better maintained. The room was labeled a non-smoking room. Aside from the fact that there was a sign stating this, as well as no ashtrays in the rooms. The room still had a stale smoke smell lingering. I mentioned this to the women working the desk on the morning of 27 March 12. They told me that they will have someone look at the dresser and the TV. As far as I can tell, no one did. On 27 March 12, we decided to partake in the free continental breakfast. The food was old and stale. What was unprofessional was sitting next to the coffee bar was a Tip jar. For what, I did not understand. The woman that was replenishing the food was doing just that. She was NOT serving us, she was NOT clearing our tables. She just made certain that the small area was clean. She was just doing her job. There is no way she could have been quantified as a Server and thus paid server rates that required a tip to make up the difference. In all the hotels we have stated in over the years, this is the first time I have ever seen a Tip jar in the breakfast area. We stayed that night, and checked out immediately the next morning, cutting our trip down by two full days. This was the worst hotel I have stayed at. As we checked out, I requested a receipt. Considering that this hotel did in fact charge me for use of a refrigerator I should have a receipt of this. They told me that they do not give receipts to people who make arrangements through third party sites. I mentioned that THEY did charge me for the fridge for my sons medicine and therefore should have a receipt of this charge. The woman working on the Morning of 28 March 12 told me that there was nothing on my room for any charges. Telling me that they DO NOT charge for refrigerators when needed for medicinal reasons. That concern me even more. Why did Steffan need my credit card, not only once, but twice, making a fuss out of this refrigerator rental charges? I am looking at my Credit Card Receipt and there is in fact a charge for $10 for renting this refrigerator. 03/26/2012 Best Western Airport East $10.00 So, which one is it? Is there a charge, or is there not a charge? As of today, 31 March 12, that charge is still there. I found this hotel experience to be one of the worst, and this facility would do well if they relieved Steffan Michael of his position. | |
| Cstuart | 3/30/12 |
| On March 28th we stayed at the Best Western Plus Harrisburg Airport Inn & Suites hotel. About 9 am on the 29th, I called for check out time. I was informed 11am. At this time I requested a late check out, and was ask if I was a member of their rewards program. I stated that I might be. I then stated that I was just asking for one additional hour, or to check out at 12 noon. I was informed over the phone that if I wasn't that I would be enrolled and that It was ok to ck out one hour later. During this time and the time before we checked out, and even though I had a no disturb sign displayed on my door. My door was knocked on 3 different times regarding checkout by staff. The first time I informed them, a female voice stated, "well they didn't call me", the other two times they didn't say anything. We left the room at 11:55 and out of hotel by noon. In checking my account, I noticed a charge of $100, I called and was informed that it was for damages. According to them, there was a towel stuck in the toliet and the toliet overflowed. I then went to hotel and talked with Manager. I informed her that we didn't do it and she preceed to tell me that we checked out at 1:45p. I told her that she was wrong and that obivously it had to be a staff, and that we checked out at noon. We didnt have to ck out, it was paid on Priceline. She states to me that she didn't "appreciate me accusing her staff", and I told her that I was 17 years law enforcement retired and didn't appreciat her accusing me and charging me $100. She never even ask me to see the damages. After going back and forth and after my request to call police so I could file a report, she decided to refund my money. I am sure that they have done this to others and gotten away with it, and this is where I have a problem. I am not going to mention that I am a black male and my partner was a white female and the staff was at my door or doing the rooms was a black female. There is something wrong here if they are allowed to do this to consumers and get away with it. | |
| James Wagner | 3/28/12 |
| I am staying at the Best Western in Sebastian, Florida, and will be staying for several months as part of my job. I strongly recommend anyone traveling to this area to avoid this hotel. The cable TV is been out of service for 3 weeks, and hotel management is disinterested in getting it fixed and for hotel guest complaints about it. The air conditioning in my room did not work and they would not fix it, had to move to another room. The soda machine ran out of product this past Saturday, and it still has not been restocked. Several ice machines are out of service, and they have not been fixed or replaced. I'm stuck here because my company is paying. STAY AWAY FROM THIS PLACE! | |
Sharon  | 3/28/12 |
| We recently stayed at a Best Western in California. Everything was great. But when we tried to call from one room to another and if the ringing phone did not answer by the 4th ring it would go into a recording of what I call a Bevis and Buthead laughter. Then it said "Butt wipe". Just a laugh and the two words. I called the main desk and told them about it and they acted like they knew about it (some "yes" or "I know") but the comment they said was that they did not know about it and I was told when we want to call room to room we had to call the office first. Huh ? A little double talking there ?? We called room to room some more and calls went through as long as we answered by the 4th ring. What's with the joke? I don't understand why the Bevis and Buthead laugh and name calling. Let alone the office sounding like they knew about it and then said they did not know and not willing to investigate. With the "prank calls" going on in hotels you would think they would be a little concerned. | |
| Marla Graber | 3/29/12 |
| The customer service is HORRIBLE..the toilet flooded our room with 2 inches of water, we were denied a new room,made us sleep with an industrial sized fan on and we couldn't walk on the floor without soaking our shoes AND we still got charged!! NEVER will I stay in the BEST WESTERN in Carlsbad, New Mexico!!!or ANYWHERE else!! | |
DrK  | 3/27/12 |
| Recently stayed at BW Annapolis and the accomodations were what I expected at this chain. Room was reasonably clean but outdated. The outside was shabby, but the room had fridge and microwave and was conveniently located to where I had to go for work meetings. Free breakfast bar was well-stocked and area was kept clean. However, the front desk service was poor. Clerks could not complete simple tasks in timely manner and I was asked to leave credit card for incidentals three different times because it was supposedly not on file. After making an online reservation, my card number was stolen and used at a business located 20 minutes away. When I raised concern to hotel manager, she called me "ridiculous." | |
| Jennifer B | 3/27/12 |
| This place was horrible. First I get there around lunch time from train so I am in my pjs. Guess what I cant check in so I cant change or freshen up to do anything. I wasted 3 hours sitting around waiting to check in. I come in late Sunday night after walking around two parks of Disney World for 14 hours and cant get into my room. I have to come down and stand in line to tell the desk clerk and he says owell your were suppose to check out this morning so they just locked me out of my room and never tried to contact me. I had to go up to my room and find MY paperwork stating the correct check out date and bring it back down to the desk. The guy just looked it and said ok... No sorry for the inconvenience or anything. I get back to my room to notice that nobody bothered cleaning my room or giving me fresh towels. The next day after checking out I asked for the manager. He was just as rude as the guy the night before and said well you signed a paper when you checked in and it had the date of check out on it.. Horrible customer service. I will never go back to this hotel nor will I recommend anyone. | |
| Connie | 3/21/12 |
| BEST WESTERN IS A NIGHT MARE/ ONE STAR IS POOR AND THEY WILL NOT GET A STAR FROM ME BECAUSE THEIR QUALITY IS BEYOND POOR! STAYED AT THE RIVER WALK IN SAN ANTONIO TEXAS. MY COUSIN BOOKED THE ROOM TWO MONTHS IN ADVANCE AND CALLED TO CONFIRM 3 TIMES. ARRIVED AND OUR ROOM FOR TWO BEDS ENDED UP WITH ONE BED....THREE PEOPLE SO THEY PUT A ROLL AWAY IN THE ROOM TO ACCOMMODATE US. THEY ADVERTISED FREE PARKING/PARKING AVAILABLE. FEW SPOTS INFRONT OF HOTEL AND ALL WERE FULL, BUT WE WERE TOLD TO DROP OFF LUGGAGE AND TO PARK TWO BLOCKS AWAY. COMPLIMENTARY BASKET IN THE ROOM WITH ONE BOTTLE OF WATER AND ONE LITTLE BAG OF PRETZELS FOR 3 PEOPLE. AFTER WE LEFT MY COUSIN WHO HAD TO USE A CREDIT/DEBIT CARD TO RESERVE THE ROOM AND THEN PAID CASH. WHEN SHE WENT TO USE HER CARD THE NEXT DAY IT WAS DECLINED. BEST WESTERN CHARGED HER CARD 3 TIMES SO SHE HAD NO MONEY FOR THE REMAINING WEEK OF OUR VACATION......DON'T EVER EVER EVER EVER GO TO ANY BEST WESTERN.....NEVER!!!!!! | |
| Dr Edwin L Lowe | 3/5/12 |
| We left our Samsung Pad (like an I-Pad)in our room in the Best Western in Yucca Valley, CA. We discovered our mistake about 2 1/2 hours later and called them. We left it charging and told them exactly where it was. They said "sorry not there" so they have no qualms about stealing a $600 item and saying "loosers weapers, finders keepers." We are calling the police and reporting it stolen and contacting Best Western HQ for all the good it will do. It was my wifes Christmas Present and it was only 3 months old. | |
| Thomas C. | 2/29/12 |
| Our room rate was $71.00 per night. Our card was charged $957.84. Because our card was charged this amount it froze our card. Because it was a national holiday (Presidents Day) there was nothing I could do. I have documentation (bank statement) that the money was taken out of our account by Best Western Parkside Inn-Frankfort Ky. Even though I faxed a copy of this document they still deny they did anything wrong. The funny thing is they put the money back in the next day but still deny they did anything wrong. Because the card was frozen we could not go out to eat or purchase gas until the next day when things were worked out. Best Western had no problem charging our room to another credit card. In the end nothing got resolved, they did nothing for us, and it was our fault that $957.84 was charged to our card. I asked the General Manager if she was going to do anything because of all the inconvience and still they saw where they did anything wrong. DO YOUR HOMEWORK WHEN STAYING AT A BEST WESTERN!!! YOU GET WHAT YOU PAY FOR!!! | |
| Barbara Bobbie Todd | 2/26/12 |
| Just wanted to share my experience at the Best Western Torchlite Motor Inn in Wheatland, Wyoming. We went there for a basketball tournament on February 24th and 25th. I reserved my room over the phone on February 11th. Someone was checking about a week later to find out who had rooms and discovered that I didn't have one. She let me know and I called and spoke to a woman named Deb who reserved another for me for both nights. We also had another parent who's room hadn't been reserved and I worked with Deb who a few days later was able to reserve one for Q. I had to give his name with my credit card and texted him immediately. Told him that he needed to call and put it in his name and credit card. The next day he assured me he had done that. I called the hotel and Judy confirmed that the change has been made. The Thursday before the tournament I called the Best Western as one of our parents wanted to cancel her Friday night reservation and Deb informed me that she didn't even have one. She had made her reservation the same day I made the original one. Deb was able to find her one for Saturday. The morning of departure I stopped at the bank to get a little cash for traveling. Discovered that they had ran my debit card twice for 79.50. Judy at the Best Western told me when I called to find out why they ran it two times she said that it was for both nights. Okay, usually they only run the first night but at least my room was taken care of so one less worry. I get there to find out that they didn't even have my reservation for Saturday night. When Deb tried to run my card AGAIN it wouldn't work as they had already ran it twice and there wasn't another 160 in my account. Explained that they had already ran it so why would they try again??? She gave me my room key and said that since they were so busy she would figure it out later. Her solution, I found out was to run one night... which took what little remained in my account- money I needed to get gas to go home and to eat while we were in Wheatland- I live from payday to payday and have very little. Judy was finally able to determine that my card was also ran for Q's room. I shouldn't actually be charged for it but they did run an approval on Friday because the credit card info was not changed as I had been informed. Q told me that he had given them his info when he switched the room to him name so that never should have happened. I just got "sorry" and the offer of a continental breakfast (which is provided already) to help ease the financial burden that they caused. Almost all of our parents had trouble with the hotel. My co-coach was woke up at 6:00 in the morning by a maid walking into their room. They had just gotten back to sleep when the front desk called and asked "aren't you in (another roon)?" Weird since they had to call their room to ask that question. When I was checking out the gentelman in front of me was having a conversation with Judy about their mix up. He tried to check in the night before but they were unable to find his reservation. They had a room available and were able to accomodate him. However, they continued to hold the room that he had actually reserved with his credit card and informed him that since they could have sold it he would have to pay for both!!! Their explanation was that if he had had his confirmation number this whole mixup could have been avoided. The level of incompetence was amazing!!! I will NEVER stay at this Best Western again. I understand that they are independantly owned but there should be some accountability as they bear the Best Western name. | |
| cindy funderburk | 2/27/12 |
| last year we went from Louisiana to California from santa cruz to san diego,ca along the PCH. We stayed in 11 hotels in 14 days. All but 2 were bestwestern. Never had any problems. The rooms were nice the clerks were helpful. Could not ask for nicer rooms with everything we wanted and needed. When our grandchild lost her tooth brush they brought her one to our room. We had room service several times and each were delivered on time and was fairly priced. Good food.. I'm sorry so many people has had trouble but I'm here to say check reviews before booking. We are headed to Alaska in May for four months volunteer work and on our 4500 mile trip we are staying mostly Bestwesterns. Happy Travel | |
| Naomi Neisler | 2/27/12 |
| A post script to my above review- Remember that the people with negative experiences are the ones most likely to write- those who had no problems you most likely won't hear from. Unfortunately, people are more likely to take time out to complain than they are to say 'job well done'. So the number of complaints as compared to compliments does not give a true picture, as those who really loved their experiences with Best Western are not as likely to speak out. | |
| Jeremy | 2/22/12 |
| I had to file with the BBB in regards to Best Western Plus Hood River Inn in Oregon. As stated in a flyer received at The Seattle SkiFever & Snowboard Show, for $189.00 per night, the Package includes Room, Tax, 2 All-day/All-night lift tickets at Mt. Hood Meadows Ski Resort and Hot Breakfast for Two in our Riverside restaurant. It does not state 1 All-day/All-night lift ticket per person, per night. Also, I broke it down with the manager and he concurred that the room was for two people, the tax covered the room for two people and the hot breakfast was for two people but when I mentioned the 2 All-day/All-night lift tickets at Mt. Hood Meadows Ski Resort he said I was changing the verbiage around and that an English scholar would disagree with me. I have contacted the Better Business Bureau with respect in asking assistance to a real resolution in this dispute. As far as the manager of Best Western, Ryan, and the corporate representative, Brandy are concerned, the dispute is over; They are right, I am wrong. I have been billed correctly and will receive none of the 65.9% Bait-&-Switch increase in violation of the Unlawful Trade Practices Act (UTPA), ORS 646.608 occurred. We'll wait and see. | |
| Bonnie | 2/14/12 |
| I have had one hell of a Valentines day due to Best Western. My husband and I stayed at Best Western in Morgantown, WV on January 20th and left on Jamnuary 21st.I went make apurchase today and my card was declined. I contaced my bank to find out that $2100.00 had been taken from my account from Best Western. My husban and I contacted teh hotel and headquaters regarding the situation. They reported that we apparently were still in the room and have been there 18 day adn they have billed my acoount. They reports still in the room, We told them not in room stayed one night. We were told well someone's stuff still in there. Are you kidding me, go to the room find out who in hell's in there. We were told by front desk staff only paid minium wage, not paid enough to confront anyone. When contacting headquaters, they were absolutley no help at all with this situation. They didn't apoligize offer any guidance. We have to contact the state police and close are bank account. There was no manager to speak to at teh hotel, appparently had doctors appointment won't be in till tomorrow and will look into it. There something going on here. I will never stay in Best Western again. I'm ashamed of the response we got with this issue. | |
| IVY BOSTON (Discrimintion) | 2/7/12 |
| Let me start by saying i stay at the beat western on 1900 sterling rd in dana beach florida.we check in late maybe around 10:30pm when we inter the room it didnot small good dull.as i laid down the phone rang and said someone is coming up to spray the room i said for what.he said did'nt you call and said you have roaches in your room i said no and hung up. five min later another call we are coming up with the raid i said how could i have called if we just checked in now i was angry and felt as if they were playing the race game .what are you talking about the person said that this was the number given to him i said to him one more time i did not call we just checked in .If it was a game that they were playing it was not funny to me and my family .And yes i am black i wanted to check out but it was to late and said we will never used best western agin. We had a two night stay and we cancel the other night and stayed at the SPRINGHILL SUITES MARRIOTT and it was very nice!!!!!! | |
| Robyn Lancaster | 1/30/12 |
| January 26, 2012 To Whom It May Concern, We are writing in regards to our recent stay at your Best Western Hacienda Hotel in San Diego. Our date of arrival was Thursday January 19, 2012 through Monday January 23, 2012. Upon arrival we were delighted at the beauty of the location and surroundings. We’ve visited Old Town many times and were finally going to stay right off the main road. My husband decided he would go and take pictures of the view outside, while the children and I got settled into the room. The room was spacious and looked very updated and comfy. As I ready everyone’s beds (as it was around 10pm in the evening when we arrived), I was horrified to find mice/rat droppings in the fold out couch my son was to sleep on! I had to turn on the light beside the couch to be sure that was what I was really seeing…YES it was. At this point I had my son come over to verify that it was really mice/rat droppings (about 50 of them). My husband was still out and wasn’t available, so we called immediately down to the front desk. Security was sent up to see what we found and he too verified our findings. We were immediately moved to another room. Needless to say NONE of us were happy and it was too late to find another hotel. It was a sleepless night! The following morning January 20, 2012 we were awakened to a knock on our door at 7:10am. We were startled and my husband made his way to the door to hear a mans voice say “Maintenance, DO you have a leak?”! After the events of the past evening and our being half asleep we answered back NO. Unsure it was really maintenance I was unable to sleep and got out of bed at 7:13am to stumble upon water on the carpet coming from the restroom. I opened the door and rushed to turn off the valve, as the water ran out of the upper main water tank! We called the front desk and maintenance came back and found the hose had come loose in the tank unexplained. We had a HUGE day planned for SeaWorld (paid already) and we again had to move to another room, as our room was soaked and our bags had been sitting in the water! We were late getting to SeaWorld and missed out on shows etc that we had planned for that day. My husband called another hotel that we are good friends with to see if they had openings, but due to a Convention for Musicians were weren’t able to get out of the HELL we were enduring with 4 children scared to sleep at this point and really we adults weren’t too at ease either! On the day we checked out I was sickened to see more mice droppings on my shower mat, as I exited the shower! I had to check all bags etc before we loaded up to leave, as to make sure no mice had a free ride to our home!! The Office Manager Dean gave us one day off our stay and free parking and coupons for the restaurant for our trouble…. With that said he was nice, but really really coupons to a restaurant where there are mice/rats in the rooms! And drink coupons when we don’t drink (we have our kids with us!) And one night free doesn’t do it either, as we had no where else to go. We took pictures of the mice/rat droppings and can send those upon request. Our family spent 5 days in what we thought was going to be a pleasant mini vacation, but it turned out to be a nightmare! Please follow up with us on this matter as we want to make sure others aren’t put in this same situation in the future. Kind Regards, Lance and Robyn Lancaster | |
| Tracy Schofield | 1/31/12 |
| I only give it a one because you don't offer 0. BEST WESTERN Lake Buena Vista Resort Hotel Orlando FL. First time I have ever stayed at a Best Western and the last time. We checked in early afternoon and dropped our stuff off in the room and went to disney. First mistake never check the room. When I return after midnight I went to take a shower and the shower on off was broken it took me 10 minutes to get it to give me some kind of water. I had two queen beds for me and my son. I went to get into my bed and found hair on the sheets under the covers. I also found stains on the bedspeard pretty much all over it. The room wasn't cleaned obviously. and when they clean it they don't report issues with it. I received an email from the hotel manager saying sorry on behave of his team and I should give them another chance and stay there. But once is enough. I could see if I paid under 50.00 to stay there that it could be like that but I paid 104.00 for one night. I wasn't expecting it at all. So to Best Western I have thrown away my rewrd card you sent me and I will never stay at your hotels again. I guess you really need to get more involved with your hotels to make sure they are up to Best Western stands. Because they are not in my book. They rate the same as Days Inn and Quaility Inn very poor. | |
| james b sullivan | 1/17/12 |
| I made reservations at the Punta Gorda best Western hotel for January 13th thru 15th. I didnt know that there was a high school basketball tourney going on near by and all of the black basketball playersfrom everywhere were participating and staying at this best Western Hotel. Upon my arrival I was given my room card on the 4th floor. arriving at the 4th floor by elevator, the elevators doors open and in rushed 4 teenage basketball players knocking my 73 year old body to the back of the elevator. proceeding to my room. I realized that all the participants in the tournament were staying on the 4th floor. after the incident on the elevator. I went immediately to the front desk and requested a different room on the 1st floor. Little did I realize these young punks had followed me down to the front desk and listened to my conversation with the desk clerk. the desk clerk gave me a new room on the first floor, while waiting for my new room card from the desk clerk. these punks started telling me of more trouble I would be in if I stayed at this hotel. The front desk clerk woman heard these remarks as well. Both the desk clerk and I agreed that it would be b est if I cancelled my reservation and went someplace else. The desk clerk told me a full refund was in order. After all this, and a pleasant stay in Punta Gorda over the week-end at a different hotel. I arrived home and went on line only to find out that this Best Western charged a one night fee for cancelling my reservation. I called and complained. they say I called these young punks that nasty "N" word during my argument. "Yea sure I did, a 73 yearold man yelling in front of at least 25 tall young bucks the "N" word. The front desk clerk denied offering me a full refund.. iT SEEMS in this new world of our, If you confront any black man about his wrong doing. He just ups the antee and tells everyone that the whiteman use the N" word and everyone believes them and the argument is over!!! The hell with any excuses,. the ball is now in the black mans court. | |
| James Miller | 1/18/12 |
| Hello,Recently I was forced by illness to cancel a room in Morro Bay California at The Best Western-Tradewinds on 13 January and was told I would be charged for the room regardless. Also, as a recent Best Western Rewards recipient I did not think much of that policy and am reluctant to use Best Western in the future without some source of compensation or reimbursement.I would like an answer and will be traveling again soon and by the the looks of things I WON'T be staying at a Best Western in any way shape manner or form . Thank You James Miller | |
| Best western Naples Plaza | 1/15/12 |
I checked in a room on and I noticed right away ants everywhere on the counter next to microwave and fridge as well as on the walls. I immediately called front desk and I was given another room . We left for dinner and when we came back in the room and prepared my daughter for bed, I noticed ants on the walls between the beds and on the bed sheets.I immedately called the front desk and I was told all rooms were booked. I was totally discusted, the more I looked everywhere the more I saw. I packed my bags and checked out I could not believe the non chalant attitude, this hotel obviously has a ant infestation and this problem should be taken more seriously. | |
| Vivian C | 1/11/12 |
| I went with 2 of my guests to San Francisco, on our way back we stayed at Best Western Plus Carriage Inn in Sherman Oaks, California from January 5-7, 2012. Room #228 the toilet was out of order when I check in late that night, so in early morning I called the service desk and was told they have only 1 repair person who will come in at 8am. Waited until 8am the repair person came in worked for 1 hour couldn't fix it. So I went to the front desk seek for alternative, the front desk clerk told me to use the Danny's restaurant next door! Finally he gave me key to room #220 (because Danny's restaurant's rest room was out of order too!), then I found that room has microwave oven, body lotion, shower cap, mouth wash....none of those were provided in my room and my guests' room. To top it, the toilet in room #228 was never fixed and they never offered to change a room for me. #220 was available all those nights. Worst experience ever. | |
| Leah Kent | 1/12/12 |
| The week of November 15 - 22, 2011 all of my children were coming to Idaho Falls, Idaho. Because my home is small one of our son's and his family of 4 very rambunkshush children stayed in the Best Western Cotton Tree in Idaho Falls, Idaho. Manager Liz was absolutely awesome. She was very accomodating on the price and was very patient with the children. They had a wonderful time. They enjoyed the breakfast and most of all enjoyed the swimming. My son had major back surgery and so the hot tub was a huge help to him. The hotel was very clean. The morning they left, their flight was scheduled for 6:30 a.m. The person in the breakfast area came in early that day to make sure food was ready for them before they left. Please make sure that Liz and her staff get a hugh Thank You for a job well done. We very much appreciated the extra effort that was made to accomodate our family. I will certainly recommend this hotel to others. | |
| Robert Craig | 1/4/12 |
| I booked a reservation for three (3) nights at the Best(?) Western in Savoy, Illinois to attend a dear friend's funeral. My reservation was paid in full but the hotel charged my credit card an additional $195. I spoke to the desk clerk who acknowledged the error but she told me that only the manager could take care of the problem. Since it was a weekend, the manager did not return to the hotel until after I checked out. I spoke to her on the phone and she told me that she was processing the refund but it would take 10-15 days to show up on my account. The next day I was paying some bills and what did I find on my bank account; yet another charge from Best(NOT REALLY)Western for another $107. It appears as if the hotel just randomly charges your account and you then have to fight to get it back. I'm now fighting to get back $300 in fraudulent charges. There are plenty of other hotels in the area. DO NOT STAY AT THE WORST WESTERN HOTEL in Savoy, Illinois! | |
| Terry | 12/31/11 |
| On December 29, 2011 my husband us an online site to reserve a room at the Best Western Travelers Inn on Lamar Ave, Memphis TN. When we checked in, on Dec 30 for a one night stay before a early morning flight, we discovered that the hotel did not have an airport shuttle or reliable taxi service to the airport according to the very unfriendly agent by the name of Anil Shah. Since we were dropped off by relatives and had no way to get to the airport we could not stay at this hotel. We were able to get another room at another Best Western Executive Inn that was very nice. They tried to call Anil Shah to get him to cancel our reservation for us so we did not have to pay for 2 rooms that night. Anil told them he would not help us with a refund. When I called Anil myself I was told the same thing. When asked if his hotel was full and that is why I could not get a refund he said no. So to make a long story short we had to pay for a room at a hotel in Memphis that we could not stay in due to no way to get to the airport and a hotel room that were very nice and could get us to the airport. I hope that Anil Shah's conscious is bothering him, but I doubt it, for ripping us off. | |
| TH | 12/16/11 |
| Dear Best Western Corporate, Your franchise owners give you a bad name. I am supposed to be staying at the Best Western PLUS Meridian Inn and Suites for six nights but I was basically put in a position to leave halfway through my stay. The company I contract my work with had already paid in full for a six nights stay but I had to head home 3 days early from my business trip because Hector at Best Western PLUS Meridian Inn and Suites in Orange, CA refused to let me into the room I was staying in on what would have been my fourth night there. According to Hector, my card declined for an 'incidentals' deposit. Hector wanted $250.00 in cash or (I assume) credit. My cc, actually, had some fraudulent charges and I've not received the new one in the mail yet. However, I explained this when I got to the hotel the first night and the guy behind the desk understood. When traveling, I spend very little time at the hotels I stay at. I am not a smoker and I do not drink. I work hard to support my family. Last night I travelled 4 hours home starting at ten o'clock at night and turned around to Anaheim this morning to drive back another 4 hours because after 3 nights of staying in a PREPAID room on what was supposed to be a 6 nights hotel stay some jerk named Hector at the Best Western PLUS Meridian Inn and Suites in Orange, CA decided that if I didn't pay a $250 deposit on an already PAID IN FULL room (at a motel quality hotel-may I add) then I didn't deserve to stay the night. This room was booked through your Hotels website (I won't mention a URL, at least not yet) where it mentions that a deposit may be charged but it does not specify an amount. I've already printed the information directly from the website for proof. Where the hell did Hector come up with the $250 amount? I hope to have this corrected, though, I have grounds to sue in this situation and if anything is to happen to me while traveling back and forth so late at night and early in the morning for the rest of the time I am working in Orange County I hope to God that my family aggressively pursues a lawsuit against Best Western Corporate in addition to Hector as well as Best Western Plus Meridian Inn and Suites for MILLIONS. Hector did not use his common sense on this one. I seriously hope Hector gets fired! I have now been told what I had already suspected. That I have grounds to pursue a lawsuit against you. Whether this will be the case or not will depend on how you proceed. I assure you that you will hear from me again. In the meantime, I have the right to state the facts as I have lived them. Sincerely, LTH Your Very Dissatisfied Customer | |
| JanW | 12/20/11 |
| Best Western Tacoma Dome - I would never recommend this hotel! I made an online res. for my adult son to stay one night. It was a horrible experience with front desk people at his check-in time and they did not know how to handle a simple credit card transaction, or know how to send an email. In addition to charging my card (as I authorized) they also charged my son's debit card for the night, plus a $70.00 "damage deposit". The front desk people told him they wouldn't charge his debit card, but would use it to hold until they received a "Credit Card Authorization" form from me (which I could do because they didn't know how to email it to me in the first place!) Finally, they figured out how to send the c.c. authorization form to me via email, I immediately filled it out and sent it back via email. They charged my credit card, then told my son that they are freezing the debit card amount for 10 days - $150.00 on "HOLD" for no reason! 12 days before Christmas. He is out of work, and stayed at this Best Western for a job interview the next morning. That was all the money he had to his name. What is going on at this place???? I called the ops. manager and got his voicemail, but received no response from operations manager. An hour and a half later I called ops. mgr. again, but he was still on voicemail. Finally, I called the Best Western Corporate Office to complain (602)957-4200. Someone needs to set some higher standards for this hotel management. | |
| James | 12/12/11 |
| Credit Card number stolen from bestwestern reservation people in Arizona. Charges start in Arizona go through to California and down into Mexico. Hope the theives at bestwestern had fun on my hard earned money. | |
| Carol Hilmers | 12/3/11 |
| This is in reference to the Best Wesdtern in Houston, Texas located at Gessner and Beltway 8. We made reservations in advance for our friends from New Jersey and all of the Personnel were very polite and accommidating. HOWEVER, when our friends arrived it was a different story. The Hotel was clean and nice, but, they did NOT clean their room the first day that they were there, which they said was fine. The next day they did NOT clean the room and Thanksgiving day someone came in and took all the sheets off the bed and put them, with the towels on the floor and left them. And the Manager on duty told them that they (our Friends)had done this and they had just came in the room. Saturday when they checked out, they double billed them for a extra bed for their Daughter and the price that was on the Confirmation letter already had the extra price for the bed. I will NEVER recommend anyone to stay at this location again, and I will think twice before I stay in any Best Western. I rated this Hotel as a 1, however that is a little high as far as rating the personnel that was on duty at the time. | |
| Sheila O. | 11/27/11 |
| ROBBED - ROBBED - ROBBED - Hollywood California here we come!!! We started a (10) day vacation on September 28th, 2011 staying 3)nights at Best Western Plaza Hotel in Los Angeles where I was ROBBED in the room. (I was not in the room at the time of the robbery, unless they came in while I was in the shower.....) I feel I must explain my (1) Star rating in detail. This story has a twist to it!!! 1) Staff was really nice - Hotel check in was great - we arrived early and the room wasn't ready but we were fine with that. We headed off to the walk of fame and to check out the area. Once we checked in, the rooms were clean and a good size for the area. 2) Location was awesome - we were able to walk to alot of locations without having to find and pay for parkig all of the time. 3) We were originally scheduled to check out on Friday but when our plans changed for Saturday we decided to stay another night. (At this point we had no rason to want to leave this hotel.) 4) Got up Saturday morning, had breakfast again downstairs which was yummy and the service was great. The staff was really good in the cafe. After eating breakfast and getting our luggage in the car, we had some time to kill before really checking out and leaving the hotel. The only two items I left in the room (and keep in mind, the room was locked) was my backpack and my purse (stupid me!!). However with that being said, I felt like our room that we had stayed (5) days in was like my home and I felt safe there. 5) Upon checking out and heading for Santa Monica, I discoverd that night, that both of my rings were missing from my purse, at dinner I discovered my cash was missing and the next morning I discovered my debit card was gone as well. At this point I realized that it was not my carelesness that had caused the loss of my rings but I HAD BEEN ROBBED!!!!! Now my feeling changed dramatically...... From being upset and crying to down right PISSED OFF...... I called the Hotel once again to be told yes, come on back to the hotel and we'll let you view the security tape, to once we showed up, the staff said, "oh we're sorry you'll need to come back tomorrow when the Manager Jay comes in to work". I explained to them once again that I was on vacation and would not be able to come back. We tried to call Jay but was unable to reach him. I filed my police report and the police automatically said it was the MAIDS!!!! They said they work in teams robbing the hotel rooms. They only take part of your things so you won't notice it until after you leave. I have talked with Jay numerous times since we left California and he has got to be the most unhelpful person there is. He said he's waiting on the police to come and get the security tape and the police say they haven't been able to get the tape from them. I'm in Georiga and they're in California so it's not like I can just "run back" over there..... By the way, Jay did offer to "COMP" me one nights stay. Keep in mind, my rings cost over $6,000.00, I had $200 in cash stolen and $220 in debit charges racked up before my bank put a freeze on my account because of the location of the charges and the times of the charges. I did not expect Jay to reimburse me the cash that was taken or to reimburse me the charges that were put on my debit card but I do expect him to reimburse me the cost of the new rings that I've replaced. Keep in mind, one ring was an anniversary ring that I've had for "25" years and cannot replace at all.... I had to "settle" for something else. With all of this being said, we went out on a limb and stayed at another BW while on this trip in Pacifica, California. It was the absolutley best room we've ever had. I can't even begin to describe how beautiful the view was!!! What I want folks to take away fron this story is, stay in hotels that have a safe in the room and you can lock your valuables in the safe, regardless of how nice the staff is, don't trust ANYBODY there and if you can, set up a camera in your room so you can actually see what goes on in your room when you're not there..... I'm hoping I get a better response from the Corporate Office when I contact them to file my Insurance Claim against their insurance company. So far I've had no luck with Jay and he could care less. | |
| Paul Strathdee | 11/19/11 |
| I stayed at the Best Western Plus in Palm Desert, California from October 26th-28th. On the 26th I made a collect call to my home in Surrey, B.C. My concern is that when I got home I got my telephone bill to review the cost and was upset to see that I was charged 72.94 for my call. It seems that a company called Triton Global charged me over $2.00 a minute for me to call collect. By comparison, if I used my cel it would have been $1.45 per minute and that's a cel plan with no special long distance rates. Your hotel employees s/b made aware of this so other customer's will think twice before using the collect call system. | |
| Diana Miles | 11/14/11 |
| A fellow quilter and I stayed at the Best Western fountainview, houston, Texas. This place was extremly clean and well maintained. I had been to many,many hotels before but the staff was outstanding. The breakfast was worth paying for but it was included with the room. I have never been treated so politely and professional. What an outstanding staff. Look out folks, I'm coming back and I'm bring a bunch of friends for the international quilt show, I would love to stay here. This was absolutely FANTASTIC!!!! | |
| William Mazzola | 11/9/11 |
| I am writing again after the bad experience I had at the Best Western Hotel on Cypress Gardens in Winter Haven, Florida on 10/11/11. We are staying at the Bestern Hotel in Auburndale, Florida....I can't find a thing to complain about. What a difference there is here at this Best Western. It is a pleasure staying here...the staff is very helpful. The room was clean. We stayed on the main level....very much appreciated. We use to live in Florida and have recently moved about 400 miles away. But we like our doctors here so we will come back often. This will be the place we will stay at. Thank you Best Western....See you again!!! | |
| James F wilson | 11/1/11 |
| I am in Wroclaw Poland and the hotel is in a perfect place downtown. The problem is there is no way to get to the other part of the world if you want to keep in contact. The wireless internet system is mundane and for a hotel rated 4 stars by their rating just does not get it. The rooms do not have individual heat control which it leads you to believe by having a thermal control in the room. This is also located next to a very busy running tram line that will keep you awake many hours after you wanted to be asleep. | |
| Maria | 10/25/11 |
| If you're looking to get ROBBED then this is the place for you. My boyfriend and I stayed at the Best Western in Hampton,VA a week and a half ago. Aside from the damp mildewy smell upon entering the hotel, our room was BROKEN INTO and a large amount of money was stolen from my purse while we were out attending a wedding. We returned to our room door cracked open and my purse, change, and receipts scattered all over the room floor. We immediately walked to the front desk where we were greeted by a less than enthusiastic clerk who replied with, "Well was your door shut" UM YES!?!? THEN the hotel security all but accuses us of lying about the incident, saying she has a "sixth sense" that tells her when people are lying...she grilled us about why we had that kind of money in the hotel room... What someone keeps in their hotel room is THEIR business. She responded to us with "Well that's not my problem." BUT WAIT, it gets better! .... After we filed a police report, which we NEVER received a copy of by the way, we were told by hotel security that we could view the camera footage first thing in the morning when the manager comes in. First thing in the morning we wake up to talk to the manager and view the camera footage and he conveniently "has a flat tire" and "won't be in until tonight." He knew EXACTLY what was going on. Not to mention a family member of ours who stayed on the same floor also had a door that closed but "didn't latch". We were told this is because of years of paint build up on the door.... GUESS WHAT BEST WESTERN....NOT OUR PROBLEM. Fix your doors! Still have not heard A WORD from the manager at the best western after filing an accident report, leaving all of my contact info, and writing an email.... This sounds like a robbery ring to me. NEVER AGAIN WILL I STAY IN A BEST WESTERN. I'd rather sleep in my car. | |
| Discrimination | 10/22/11 |
| We stayed at the Best Western in Gastonia, NC off exit 20 on the night of October 21st. Employee named Kay was rude. The fitted sheet was dirty--small dirt and some pieces of fine hair. I went downstairs and asked her for a sheet; I told her the bed had a fitted sheet but not another sheet...she responded by saying she had to assist her guests--& what am I? I waited patiently in line--she then said she would bring "I will bring it to you hun." She did not bring the sheet. My husband asked another employee for a sheet and she gave 2 to him. The next morning, the cleaning staff(some of the housekeeping) were relunctant to give us cloths and towels--those in our bathroom were dirty. The lady at the front desk was very helpful. | |
| Totally impressed!! Refreshed my faith in this chain. | 10/19/11 |
| Copperas Cove, Texas - Service was incredible. Meagan at the front desk really took care of my Aunt Jo when Enterprise screwed her over with a rental car. Meagan found her probably the last rental car in Killeen and got her back out to the airport to get it. She didn't have to do that. She could have just shrugged and said, oh well... but she took the time to take care of my aunt. The facility was neat and clean. The breakfast was predictable but just fine. I would totally trust this place again and stay there! Seems they really care about their place. Restores my faith in humanity!! *grins* | |
| Angela | 10/12/11 |
| Well two days have gone by and still no one has gotten back to me to resolve the false charge of smoking in the room which was never done. What has happened in the two days is that the pending additional charge of $140.00 has now increased to $500.00. I called corporate again and spoke with Judith who informed me I have to continue to wait for a manager to get back from a seven day vacation and that this particular hotel in Monterey does not have an assistant manager so no one else can help us. This chain truly should change their name to "Worst Western" | |
| William Mazzola | 10/11/11 |
| I have not stayed in a hotel this dirty since the 70's. Where is the pride that the Best Western chain's use to have. They need to tear this hotel down and start over. This hotel was renovated this year 2011.....I haven't got a clue as to what they did. There is nothing that shows renovation except a paint job. There were bugs, spiders and spiders webs in our room. The hair dryer didn't work. I'm not sure if the top sheet on my bed had ever seen the inside of a washing machine. There was a drip from the balcony above us that kept hitting the walkway outside our door. The only way we could drown out the noise from the drip was to have the TV on the whole night. I guess I need to mention my wife and myself had very little sleep the two nights we stayed there. This is Best Western Hotel on Cypress Gardens Blvd in front of the new Legoland in Winter Haven, Florida 33884. When I got home I showered and some kind of bug fell off me....it could have been the one that fell on my head this morning while I was shaving at the hotel. The shower and floor in the bathroom were full of bugs. They use to have a continental breakfast...but now if you would like to eat there you get a 10% reduced price.....My suggestion is not to eat there. I can't imagine what the kitchen must look like!!!!! Before I wrote this message I read the above complaints....too bad I didn't go online before I made the reservation, because it would have saved me an experience that will be hard to forget. I am a Gold Club Member of AAA Best Western and I am planning on calling them next to file a formal complaint. | |
| Angela | 10/10/11 |
| The staff at the Best Western in Mnterey California ruined a wonderful weekend on the Beach. We travel a lot to many states and I will never choose Best Western again due to the experience I had in Monterey. Not only was the service and breakfast exceptionally terrible but we were charged $140.00 for smoking in our room which never happened. We called once we saw the charge on our bank statement and we were told the manager was out for the next week and no one else could help us. If we had smoked in our room then I could understand the charge because it's clearly posted many places throughout the hotel and on the door in the room that it's a non-smoking establishment however no smoking was ever done in the room while we were in it. The charge is completely false and no one at the hotel is willing to help us in any way to get the matter resolved. I don't know if this is a scam they are running to make more money and just hoping people will not notice but it certainly sucks. | |
| Becky | 10/8/11 |
| We stayed at the Best Western in London KY. I HAVE NEVER in my life experienced such poor service. I'm not one to complain, but this was just terrible. We reserved our room in advance. We arrived at 4pm (2 hours after check in time). The lady at the front desk gave me my key and off I went. Easy enough huh? We drove around to the back of the building to our room where the door was cracked open. Upon opening the door you could clearly see the room was not cleaned. No blankets were on the beds and their were bags of trash in the room. So, I returned to the front desk this time getting stuck behind a family trying to check in who had also pre reserved but were receiving the run around. This entire time (about 15 minutes) the cleaning crew was just outside of the lobby door smoking cigarrettes cussing and just being overall loud and obnoxious. Finally the family in front of me was taken care of and I was again greeted by "Abbie" I told her I needed another room that the room given to me was still dirty. Abbie told me that I needed to go outside and find the housekeeping crew and tell them my room needed to be cleaned!!!! WHAT?????!!!!! I told her absolutely not, that my room should have been ready 2 hours ago as it is 2 hours past check in time and the room was pre reserved. She informed me they were booked and she could not give me another room. I asked for my money back and that I would just go somewhere else. She told me she would have to have a manager for that and she didn't know where she was. I said, "Well can you please go find her?" Abbie disappeared behind a door and came back out to inform me the housekeeping crew was fixing my room. I drove back around and found the cleaning crew in another room that no one (unlike myself) was currently waiting on. When I got out to ask the housekeepers if they were coming to finish my room (just to confirm what Abbie told me was really so) they snapped at me!! The bedding that they did finally put on our beds had cigarrette burns in them, the wall paper was peeling off the walls everywhere you looked, it was just overall not maintained and no one there seems to really care. Everytime I got off the bed I put my shoes on because I was sure the nasty sticky carpets had not even been vacuumed as all the cleaning crew did was throw some sheets and blankets on the bed and carry out the trash. After having worked a 12 hour night shift the night before and traveling the entire day, NO ONE should have to deal with this amount of unprofessionalism and uncleanliness!! | |
| S K, Jacksonville, FL | 10/3/11 |
| Stay away from Orlando's Best Western....8750 E. Colonial Dr. Bug infested hotel. Refused to refund money for one night... I was not even asking for compensation for the two nights stayed just one... And was refused.... In a nut shell I stayed there on Oct 2 and when I woke up in the morning I found that there was roaches in the bed...When I told the front office about this problem I was initally told that I would be contacted to talk about compensation. Well I later called the hotel back and was informed that there would be no refund or compensation for my ordeal. I was told by the front desk clerk at 2pm that an inspection was done by a number of people and no one found anything... I was told that at 830, 930 and 10 that the inspections were done by 3 individuals and nothing was found... Well that same individual told a member of my family that as of 1130 am that morning the inspection had not been started..Conflicting stories from the same individual..... Something needs to be done about this particular establishment.... Tell me something how irate would you be to wake up in the morning to see roaches in your bed....? | |
| Intelligent Person in San Francisco, CA | 10/2/11 |
| I recently stayed at a Best Western and later recieved an unsolicited letter from the company telling me I'd been entered into their "Rewards" program. At the bottom of the letter was a section advising me to "Go Green!" It said that I should switch to email communication so I could "save trees". I find it absolutely absurd and insulting that Best Western *wasted* paper by sending me (and countless others, I imagine) a unsolicited letter and then had the gall to suggest that, somehow, *I* am responsible for damaging the environment because of *their* actions....! San Francisco not only coined the phrase "Go green" but is also responsible for jump-starting the environmentally-conscious movement in the USA. To use this express as a cheap marketing buzzword - and to imply that customers are responsible for Best Western's own neglectful actions demonstrates that they are just another greedy corporation who will say anything to make a profit. They have lost by business forever due to their inept and thoughtless pandering. | |
| Angela Mahoney | 9/30/11 |
| Me and my family stayed at the Best Western Regency/Lexington in Kentucky and OMG! by far the worse experience ever! First me and my husband get there and our room wasn't ready. The lady behind the counter said that all the rooms are dirty and being cleaned so come back in 30 mins but a guy walks in a gets a room. So we leave and got get something to eat come back in an hour we got a room it was suppose to be non-smoking double-double but instead it was smoking room 259. So my husband begins to pull back the sheets and what did he find what looks to be dried up semen on the sheets. So I took a pic of it and then we had to go back to the front to get another room so all in all it took 2 1/2 hrs to get a room and we drove from Chicago visting family. All I can say is that I will NEVER EVER BOOK WITH BEST WESTERN AGAIN! | |
| Kathy /Savannah gateway Worst Western. | 8/9/11 |
| The hotel was very bad, grass outside was knee high, wet folded towels inside, cat smell inside, would not give me a blanket, hot tub had a tarp over it. Was horrible, will never use ORBITZ ever again. When you try speaking to a representative they are all rude and from Gautamala or the Phillipines who you can't understand! ORBITZ will give you a $20.00 voucher to use them again which is a f****** joke! The manager at Worst western is extremely rude and argues over everything you try to tell her. NEVER AGAIN!!!!!!!!!!!!!!!!!! | |
| Michael Gardner Jr. | 9/22/11 |
| Location: Best Western Boston South 909 Hingham Street Rockland, Massachusetts 02370 Complaint: Very poor service As a regular customer of Best Western I have been very concerned with the quality of service provided at this particular Best Western over the 2011 calendar year. As a corporate customer who schedules (in advance) 12 to 15 business meetings per year I have noticed that the level of service has decreased since the change in management. The final straw was yesterday, September 21 2011 when my executive team arrived at the Best Western and experienced the following: 1. That there was no record that we had a meeting of any kind therefore the room was not ready or set up, the morning breakfast person did not show up for work so the same person was trying to answer the phone, man the front desk, operate the breakfast operation and set up the room for us. This was after three conversations with general manager Devesh Karani who informed my assistant that there was no food service of any kind and we would have to fend for ourselves. 2. A rowdy crowd of individuals were right outside of the conference room and refused to tone down their conversations. 3. When lunch arrived the front desk person told the delivery person you cant bring food in here although we were told to arrange lunch services for ourselves. 4. At 2:00 pm a small child turned on the TV in the waiting room just outside of the conference room and started watching Sponge Bob Square Pants at maximum volume. After trying to work with the child to turn down the volume I inquired at the front desk. It seems that the childs mother was the person at the front desk and an argument between mother and child ensued. The child held out for a long time. 5. Background music was turned on in the hotel at a volume that was overwhelming. At least it was turned off within minutes. 6. At the end of the day I inquired about where to dispose of the trash we had generated during breakfast and lunch. I was given no answer and was forced to TAKE THE TRASH WITH ME in my own vehicle to dispose of elsewhere. 7. Finally after cleaning the room the general manager said to me on the way out so we will be seeing you next Thursday the 29th? and I replied that someone from my office would be calling. I left the Best Western and from the parking lot called my assistant. I told him to cancel our reservations for the 29th along with every reservation for the rest of the year. My assistant didnt even get to finish a sentence before the general manager of the Best Western hung up on him. I will not return at any cost. Free would be too expensive. As there are many choices I then drove across the street (with the trash from the meeting still in my vehicle) to the Holiday Inn and made reservations with a much more professional company and look forward to years of successful business. Michael Gardner Jr. General Manager Super Shine Auto Wash Braintree MA 02184 | |
| LJoubert | 8/13/11 |
| We made resevations a month in advance at the Best Western in Rainsville, Al. We drove 6 hours and when we arrived we were informed that they canceled our reservations. We had booked online so if we would have canceled they would have charged us for all three days. While we were standing there they registered someone in and they paid while we were standing there. We will never trust Best Western again. | |
| Karen | 8/14/11 |
| Was looking into staying at the Best Western, in Columbia,KY. Was going to stay overnite, to visit our son, at the local college. Looked up that particular hotel, and the reviews were so awful, that we will just drive to a near-by city, or drive 3 hours back home. It is sad, that the only hotel in that area is so dreadful. I feel sorry for visiting athletic teams,and other guests of the college, if this is where they have to stay. When I mentioned staying there to my son, he immediately cautioned us, sayng that he had heard terrible stories, from other students families staying there. We weren't looking for a palace, just a nice, friendly, clean hotel. From reading the other postings, I gather this doesn't exist at any Best Western. I'm sure the only thing kkeeping this hotel in business, is the fact that it is the only place in town. How disappointing. | |
| Dr Gerko Pietzsch | 9/19/11 |
| We stayed at the Best Western Merian Hotel in Basel Switzerland for two days, 10 September to 12 September 2011. The position of the hotel is ideal for a stay in the city, not needing the car. Also the mobility facility offered is great, it allows you to use the buses and trams during the stay free of charge. So far so good. However there were some nasty surprises. As a 4 star qualified hotel it mentions on the website that the rooms are air conditioned. Well they were not. And as the temperatures that weekend were 33 degree Celsius, the room was unbearable hot. But worse was to come. On Sunday 11th September, the city carried out works on the tram rails with grinding machines throughout the night. The double glazing was no match for the hellish screeching noise. So it was impossible to sleep. At three o'clock in the night we called the police who laconically replied that they had permission to carry out this work during the whole Sunday night. Very surprising, as Switzerland is supposedly a developed country and not some banana republic. In the Netherlands, the UK or Germany permission would not have been granted. The hotel management had not given us any notice, because if we had known, we most certainly would have changed the hotel. As it was, we got up at 3 o'clock in the night and checked out and left for our next destination. I cannot understand how the management of Best Western Hotels can justify this. They take the money from their customers, but do not provide the most basic service, namely to give them a good night's sleep. | |
| Steve Anapolsky, las vegas, nevada | 8/22/11 |
| We stayed at the Best Western grand hotel at Bryce Canyon, Utah. The room was very nice, however on our second night, after a long day hiking throughout the park we went to sleep and at 11:30pm my wife woke up to a man entering our room, my wife woke me up and said that someone is trying to get in the room, apparently he had a key that gave him access to our room, only thing that prevented him from totally coming in was that earlier my wife slid the security latch over which prevented the door from openning all the way. I got up immediately and went to the door and look through the peep hole and saw that the person had left. Few minutes later I received a call from the front desk and he explained that there was some mishap that he programmed a key for a guy who said that he wasn't able to get in his room and he gave him the wrong room number, protocol was I would guess extremely compromised and I can't imagine that he didn't check for ID. If that would have been the night before we were out late star gazing and we came back to the room and we could have been robbed or if he would have been in the room, who knows what could of happened. Now its after midnight and we can't fall back to sleep, in the morning during check out I explained everything to the clerk, supervisor and the hotel manager, Tuesday was a good stay and Wednesday was a bad stay we never got back to sleep until approx. 5am. compensation for wednesday wasn't to my satisfaction, the Hotel manager offered me a thousand reward points, I do not belong to a rewards program, the supervisor offered me 20 percent off the room, which isn't compensation for not insuring your guests safety, I really enjoy going to Bryce Canyon, however, when I tell people of my experience and that if they are going up to Bryce that they should stay in Panguitch Utah which is only 7 miles away. my wife and I work in the hospitality business and after speaking with the hotel desk clerks, they told us that should never happen under any conditions. I was very disappointed how they down played the whole situation, that could have been very bad scenerio. | |
| Shari | 8/23/11 |
| We booked and stayed at the Best Western in Seaside, Or, not a holiday weekend The rate was exuborant, we paid 300.00 a night for two nights. When I checked in, they couldnt figure out the correct amount to charge. They gave me an amount in which I paid cash for and then we went to our room and were there maybe ten minutes and they called and said they needed more money another 80.00 so I paid and then they called the room and said they overcharged me and gave me 20.00 back and then when we checked out, they said they needed 58.00 more. The two times we attempted to use the jacuzzi and pool we were told we had to come back or get out because they were having maint issures. We recieved so called clean towels only to open one with a big wad of hair in it. We brought the dogs with because they were "pet friendly" NOT Dogs could not walk thru the lobby, the rooms have open bars in the railing that goes around the balcony so the dogs can get thru, no screens on the sliding door to the patios, so you had to have the doors closed the whole time. We were told if we wanted our room cleaned, we would have to sit in our room from 8am - 4pm with the dogs, or take the dogs out of the room from 8am - 4pm or whenever they got around to cleaning our rooms. Will NEVER ever stay there again.... | |
| Jim & Connie Liles | 8/23/11 |
| We travel from Tropic, Utah to Jerome, Idaho on Monday 7/25/11 9 hr drive we stop @ SLC, Utah for a bite to eat. Arriving around 3 pm tried to check in @ BW Plus Sawtooth Inn & Suites. The hotel clerk asked us if we had pets, we didn't have a animal traveling with us, we said no. Printer didn't work and was told to come back to sign paper work. Check the room 128, looked fine, walked over to the curtains and pulled them shut, turn on the light and we both walked out of the room. We had a friend who lives in Jerome and we went to visit with them and had dinner. Jim went to the hotel and sign papers and got his suitcase put into the room, went to get ice and watched some tv, shaved and showered and went to bed. Got up a couple time because the air-cond was too cold. Got up at around 7 am went to see what they had for breakfast, donuts and coffee. Went back to the room and cleaned up and took my suitcase and left to pick up my wife who had stay @ her girlfriends house. Got there around 9:45 am and went on our way home. Two days later my mastercard says there was double charge on your card from the same place. Best Western charge the room for a pet because they say their was poop under the air-cond. We walk over to the curtains close the curtains and also shut the air off. We didn't have a pet. When we left there wasn't any poop anywhere in that room because we didn't have a pet. I have signed statement from people we stay with and even the friend my wife stayed with that we didn't have a pet. But this company must be hurting because they decided with their cleaning crew. Before you stay at any hotel or motel take a camera and take pic before and after. All we have is the people we stay with that said we didn't have a pet. Never stay at a Best Western again! If we had a pet don't you would think we would of let my girlfriend take it for the night????!!! | |
| JACKIE | 9/11/11 |
| MY FAMILY JUST STAID AT THE BEST WESTERN IN BOWLING GREEN KY ON CUMBERLAND RD. IT WAS TERRIBLE! WHILE CHECKING THE BED FOR BUGS FOUND DIRT AND DEAD BUGS IN MATTRESS BEDSPREAD WAS SO DIRTY WE HAD TO TAKE THEM OFF. BATH TUB WAS DIRTY, CARPET DIRTY, TOILET DID NOT FLUSH , THE FRIG STUNK AND WAS BROKE, ROOM STUNK LIKE MOLD!VERY LOUD.EVEN THE ELEVATOR DID NOT WORK PROPER. I WILL NEVER STAY AT A BEST WESTERN AGAIN!!HOPE MY BABY DOES NOT GET SICK FROM THIS VISIT! | |
| Liza May | 9/13/11 |
| Best Western Lamplighter Inn, San Diego, WOW enormous roaches! All over bathroom, in the drawer crawling around my underwear! In the kitchen crawling over the silverware. EEEEEWWW!!! Len Regan in the front office is extremely rude on the phone because I'd taken a towel from the cart (no housekeeping anywhere in site, just a cart sitting for hours outside my room, other guests taking towels all day). Mr. Regan said taking the towel was reported as a criminal act. What?!? Seriously? And then hung up on me. When I walked up to the front office to speak to him in person he would not let me speak, interrupting me loudly, repeating that he is never rude he's always extremely courteous and polite. No apology, not even a hint that threatening a guest with the reporting of a "criminal act" for taking a towel might be considered inappropriate customer service. We are an older couple who travel every weekend. We will never stay in a Best Western again. | |
| overcharged. | 9/14/11 |
| I was a client of the (President) Hotel in Times Sq. and I was reviewing myself the calculation on their bill on me upon my first days as a client, and I was agast that they weren't sumarizing day by day their bill like any other hotel would do, but instead they were collecting via witholding upon my debit card, and then leting me know that my balance was certain amount that of course was not, I was trying to clarify the doubt with the general manager but I was allways unable to talk with no body there, and still weighting to receive further explanation I was expecting the have an explanation from the administration. in brief words they are overcharging people over there. | |
| tom | 9/5/11 |
| Hands down the worst hotel chain to deal with. Hair in the beds that was supposed to be made up clean. foreign objects under the beds. corporate has no desire to do anything about it. I think they are trying to go down the tubes. We were in dartmouth MA. We will never stay at Best Western again. What corporate said was " Thank you for contacting us, We will keep your complaint on file. We do have safeguards in place to avoid this type of matter. unfortionately there is nothing we can do for you. only the hotel managers have the power to give any kind of credit. ......EXCUSE ME!!!! YOU ARE CORPORATE, ARE YOU NOT! FIRE YOUR MANAGERS AND THE MANAGERS OF THE CLEANING DEPARTMENTS. CLEAN YOUR HOTELS UP!!! MAKE THEM MORE CUSTOMER FRIENDLY AND PEOPLE WILL COME BACK. | |
| Tonia Wong | 8/26/11 |
| I stayed at the Best Western Inn by the Sea in La Jolla, Ca. because my husband and I had stayed at this hotel last year and had a good experience. This time, I also was having a good time until I left my jewelry bag when I checked out. Yes, my fault that I left it behind. My husband and I searched everything we had inside out, so I realized I had left my jewelry bag, this was 4 hours later. I contacted the hotel and they said the maid had not found anything. I asked if anyone has checked in and since they said no, I asked if I could come back and check for myself. I got to the hotel within an hour and of course I found nothing. It was obvious that only the maid or a staff member could enter the room after check out since a key is required to enter. So, who do you think took and kept my diamond earrings, diamond pendant necklace, wedding band, and engagement ring? I just feel disgusted that there is a dishonest staff member working at this hotel. In addition, how can that person sleep at night knowing they took something valuable, especially knowing that it is meaningful (marriage) to someone? | |
| Carrie | 7/6/11 |
| WOW! Were was this when I booked our rooms last week???? If I would have been privy to this site before hand I would have known what we learned! I have never in my life stayed in what I considered to be a classy hotel as nasty as this! This was our honeymoon weekend and it was ruined by the condition of the Best Western Plus Hotel at 2575 S 11th Street Kalamazoo MI 49009. Filthy! Bottom sheets didn't fit the mattress so everytime you moved it popped off which is just GROSS!! Carpet was GROSS ... put shoes on and not only did your feet stick to your sandals but to the carpet and you walked! Jacuzzi room is what we paid for but 2 people couldn't be in it at the same time which defeated the whole purpose of having it! Kids running up and down the hallway till 3am.. complained and it continued! We wanted to leave after the 1st night but with a "no refund" policy we couldn't afford to waste the money and pay to go elsewhere. I can see why they have this policy.... they would never make any money! I am very disappointed in the quality and treatment of your hotels and I feel cheated! You should be ASHAMED of your business practices and give us a full refund! We are farmers and money is not something we can just throw away!! Maybe all the people that have posted here should ban together and go to the press! | |
| Gary Goss | 8/6/11 |
| My wife and I and my two grandkids stayed at the High country Inn in ogden ut. The room was the worst stay we have ever encounted at a Best Western. After giving our evaulation on email about our stay the General Manager Brandon Peterson contacted us to talk about our stay and to find out what happen. He was very concern about our comments and wanted to correct the problems right away. After our conversation with Mr. Peterson we were very pleased with him as a Manager and with his concerns to fix the problems so nobody else will have the same situation. Mr Peterson should be congradulated as a General Manager he did a great job to make sure we were happy and he addressed our needs. Unfortunitly the manager can not just follow his staff around and make sure things are going good. Mr. Peterson is a great Manager and corperate should congraulate him on a job well done. Thank You Mr. Peterson, on our next trip we will try it again at your hotel. | |
| Gary Goss | 8/6/11 |
| We stayed at the Best Western in Mountain Home Idaho. We have stayed there at least 3 to 4 times in the last 2 yrs. The pool is fantasy for adults and especally for kids, the rooms are always excellent and the staff are top of the line people. If you want a excellent stay this is the Best Western for you. We always try to plan our trips so we can stop there. The Manager and all the staff should be given awards for a EXCELLENT job well done. It is so nice knowing that when I check in there is nothing wrong with anything. Keep up the great work and looking forward to staying there again and again. 10 Stars for you guys . | |
| anonymous | 7/15/11 |
| I cannot believe the staff that is hired at this place. Corporate, dont you think its time for a change? look at these reviews. Ive seen first hand that Your staff dresses in dirty shirts untucked their hair unkept, their service is terrible, ive been cursed at by your employees, had managers take an employees side over a patron with no good reason. the whole place is dirty and dreary, no one has a positive comement to leave.. dont you think its seriously time to change? How can you be happy with sucking like this? | |
| Dottie Jeffcoat | 7/18/11 |
| My husband and I go fishing in Freeport Texas quite often, so when we do we try to stay in a hotel in Clute Texas. We have stayed at Best Western quite often. We stayed this past weekend on Saturday night and did not arrive until about 9:30 at night after coming off of the beach. I am 55 years old and my husband is 50 years of age. We received a call from the the front desk with a complaint of us running in the room and throwing things. Said the complaint came from the room below us. Now my husband has a fractured ankle that he has been trying to get to heal over the past few months and I have two bad knnes. When we came in from the beach we took our showers, ordered Pizza and laid on the bed and watched Tv. The Lady at the front desk called and told me the compaint and after I told her we laying in bed watching Tv, she again told me the complaint and told me we needed to cut it out. I hung up the phone after speaking with her and the longer I laid there the madder it made me. I thought her approach to the matter was very rude. When I told the lady the next morning, a different lady than when we checked in) she knew right away what room we were in and she knew why the complaint was being made. She said she knew it was because of the people that were in the room below us. She said they were very difficult people. I understand if we had kids with us or if we had been acting up, but the lady at the front desk did not even give me a chance to explain. she just told me to cut it out. I will stay there again, but I did not appreciate this at all. | |
| annie | 7/19/11 |
| If there were 0 stars that is what best western deserves. Their cancellation policy is UNBELIEVEABLE. We were to stay in the Best Western in Bradford, PA and my son reserved the room. We had to cancel because of a medical emergency. When my son was to check in he told them he only needed one room. They said they had to charge him for both. After a long heated conversation, (customer is not always right at Worst Western) he decided that he was not going to stay there and was going across the street to a competitor. They said fine we will put both rooms on your card, which they already had. Not or user friendly I travel witha number of retired friends and we frequently used Best Western to and from and at our destination. I will be sure to share this story with them. We may want to choose a chain with a more forgiving policy because you know things do happen!!! | |
| Mickelson's | 7/19/11 |
| Just stayed at The BestWestern in Thousand Oaks, looks like it lived up to everyones opinion of it. Will never stay at any of these hotels nor would I refer it. The breakfast we had they overcharged by $4.00 of what the menu said, the place was dirty and the food was awful. Drove 9 hours and couldn't check in at 8:30 am, had no where to go at that time, it would be nice to have some rooms ready for early check in. The guy at the front desk was too busy when we came back giving 2 women directions for 10 minutes when it would have been professional to check us in and then get back to them. Never again ....Do not stay here !!! | |
| Go Some Where Else | 7/20/11 |
| Fort Worth Best Western Inn and Suites - HORRIBLE MANAGER!!!! Workers seem nice - but this guy makes it not worth staying there. | |
| chris laney | 7/22/11 |
| Do your self a favor do not stay at Best Western anywhere!!!This is the worst company service ever that I have seen.I stay at Best Western in Jacksonville beach,fl and the service that one recieved is awful.They are trying too say that my mother and i smoked in their hotel and wanted to charge us $200.00 for this,but mother and I are unsmokers and didn't do this.But they charged my credit card $200.00 and when talking to the front desk lady about this matter she wasn't wanting too listen too what I had too say.This lady was so unprefessional that it wasn't funny.She used vulgar with with me and was just so unprefessional. I couldn't believe it.I had too go though my credit card company too get this removed and I'm still dealing with this case.I'll NEVER stay at BEST WESTERN again in my life...Please for anyone out there do your self a favor and don't stay at this place... | |
| Anonymous | 7/22/11 |
| The best western in swansboro nc has a very rude manager who is quite unprofessional. She was sitting in the back speaking loudly and did not notice us standing at the front desk. She was "gossipping" about other employees with a dark haired girl in a grey shirt and jeans. I also can say that not only I but also another guest were eaten up by bed bugs. They didn't seem to care. Do yourself a favor and DON'T STAY THERE!!!!!! Unless of course they get rid of that manager of theirs. | |
| George Bazaco | 8/4/11 |
| Sent comments on hotel evaluation card about stay at BW Gregory Hotel(Brooklyn,N.Y.) and have not received a response which leads me to believe lack of interest in feedback and my future stays. Gbazaco@hotmail.com cell-703-405-8686. | |
| J.G.A. | 7/30/11 |
| Best Western? BEST?? maybe one day you were "the Best" but today I try to go elsewhere! on a recent three week trip I stayed at a Best Western twice principally because I was in a small town and I didn't like the looks of the flea trap across the street - But, I think I would have done better with them, however. On both stays I was met with excessively high rates - $119 and $99 plus tax. Most decent motel chains ran from $69 to $85. The last BW stay was in Refugio, Texas where I was met with a room that smelled heavily of mold and mildew and the air conditioner apparently was not functioning as I had it on "high cool" and down to 65 degrees and it still didn't remove the humidity from the room - I felt "sticky" all night!!! Like all "foreign owned" BWs this one heavily smelled of incense and Curry and was badly in need of normal routine maintenance. There were no elevators to the second floor - probably to save money in construction and to maximize profits. This is something I had not seen of heard of since the 1930s. There was no complimentary coffee in the day/evenings, the soda machine had 90% of the items "Sold Out" and the candy/snack machine was "broken". The room lighting was 40 to 60 watt energy saver bulbs which made it very dark inside. From now on I will NOT break my resolve and will seek another motel even if I am dead tired and have to drive all night. If you as the "corporate" franchise owner continue to allow this sham to continue you are surely after the money of a past glory and have no true interest in the traveling public. | |
| Jeremi | 6/22/11 |
| My 7 month pregnant wife and I got a room on-line for a week through one of those on-line sites priceline.com,hotels.com,ext.ext. When we puchased the room it said they were pet friendly. Well when we got here to kissimme,fl at the best western lakeside to check in they told us there was a $7 a day resort fee. ???? I'm still looking for the resort. I felt I had been decieved with a bait and switch. And I had. To make thing worse when we got back to the room today we were locked out by the hotel! They shut our keys off! Now they are saying we either need to pay them a $10 a day "pet fee" or they are throwing us out a day before we are due to leave. Nobody at the front desk asked about a pet and the only sign there was was one saying they have a pooch park. I am waiting to speak with the manager Ellen I believe her name is. I just hope she is more friendly than the last woman I spoke to at the front desk. The last woman said we must pay it or leave. I feel lied to and decieved and they used a bait and switch on me cause no where on the site I rented the room did it say anything about a $10 a day pet fee or a $7 a day resort fee. They just sprung the resort fee on us at check in and the pet fee on us on day 6 of our 7 day stay and they want us to retro pay the pet fee for the whole week now. I am seeking legal counsil so if there are any lawyers out there who wis to contact me feel free to. There have been many guest complaining about them doing this. They may be subject to a class action law suit. You can't bait and switch people. You can't advertise 1 thing in order to get the consumer to buy then give them another or hit them with multiple fees that we not agreed upon by the consumer prior to the sell. Here is my e-mail address: sunsetbay101@yahoo.com My name is Jeremi | |
| unhappy customer | 7/4/11 |
| I have stayed at the best western in Jamestown New York on several occasions I should of learned on my last trip but i thought they just made a mistake. "everyone makes mistake" but this time i have had it . We paid cash for both rooms and the extra night and still i come home to find that my credit card has been charged. I never gave authorization for anyone to hold money on my card we paid in CASH. There has been no authorization given for anyone to access my credit card. The room was dark but we did not want to spend much time in the room we had events going on this stay there outside the hotel. The toilet in the one room would not flush correctly but the maintance left his plunger just in case we need to plung the toilet ok thats something i wanted to do on my stay in this hotel. I then had to smell the waste for the rest of the weekend. I really just over looked this due to we had no other choice but to stay in this hotel. All the other hotels in the area were booked believer me we tried to change hotels. Not only this time but the last time I stayed in this hotel they did the same thing on the credit card. So to all beware and take note of your card that you have listed for this hotel.I really do not plan on staying at this hotel again and from reviews i am guessing this is like this everywhere so maybe it is there corporate office that needs to be address. | |
| Nick | 6/29/11 |
| Naples FL staff most incompetent on the planet. Never waste a penny or a breath even trying to speak to 1 of these idiots. Accidently left my cell phone there which they supposedly found and mailed, charged $25 for a UPS ground fee, but its been over a week and I still havent gotten it. Thanks for f-ing nothing | |
| Sally Pate | 6/10/11 |
| I will never ever stay at a Best Western again. We stayed at the one in Katy, Texas and our son's room was robbed. We were there for our granddaughter's graduation. While we should of been getting ready, taking pictures and all very happy, we were all scrambling to help my son, DIL, and granddaughter with calling the police to file a complaint, drive my granddaughter to her graduation d/t her parents were busy with the police and,in our opinion,RUDE staff at the desk. It was not until after we got home that we got an email from the manager sending somewhat of an apology but let it be known that the hotel was not responsible for all the missing items. WHY SHOULDN'T WE EXPECT FOR OUR PERSONAL BELONGINGS TO BE LEFT ALONE IN OUR SUITCASES!!!! We paid good money for rooms and expected all our belongings to be left alone. For your non caring, non compassionate attitude, in our opinion, you have lost yet another customer. To treat a veteran like this is a disgrace!!! Without our Veteran's you sure wouldn't have your hotel chain in this wonderful FREE country. Thanks to all our VETERANS and hope another veteran doesn't have to go threw terrible treatment like this! | |
| pat blevins dayton,ohio | 6/15/11 |
| me and my husband,booked a room,on the phone on 6-9-2011.for the dates 6-11 to6-14,I told the lady on the phone we needed a king room,smoking on bottem floor cause i have disables,she said she had a room.so i booked it and gave her my card number.this was at the bestwestern 5817 northampton blvd in virginabeach,va.after driveing 10 hours ,when we got there,she checked us in and gave us our room cards,went we walked out to go look for our room we found out it was on second floor,i went back into the office and said i booked a ground floor room,she said she had nothing,that people stayed longer.ifelt they should have knock money off my room for the hassle,we had no chose but to take upstairs.it was very hard on me to go up&down the steps,the room was nice,but bed was lumpy,on the 6-13.we went into office to tell them we was leaving at 12.00am can we have a wake up call.when back to our room our keys didnt work and they gave our room to some one why our stuff keyswas still there.we went back down to office,and told them our room keys didnt work.and the other people was mad that they tryed to put them in a room that people was not even checked out of.i,m sorry this was just bad bussince.i feel i didnt get what i payed for,they didnt even spell my last name right.you really need to train your office staff better.i really fell you should knock money off my bill. | |
| Glenda Shaw | 6/15/11 |
| My family and I recently stayed for 3 days at the Best Western Huntington Beach and it was the worst. First, we had an incident when we went to take a shower and pulled one of the folded towels down and there was a streak of feces on the towel! We called the front desk for a manager, who wasn't in, and several hrs later we got a call back and showed them the towel. Next, we went down for breakfast and the entire maintenance staff of 4 men and 3 of the maids were having breakfast in the already small room and we had to wait for everything until they were finished. Next day, we found a spot of blood around the toilet when they had just finished cleaning the room. When I went to check out, they tried to charge another $100 for smoking on the deck and none of us smoke and we had a small 2 month old baby with us. I have traveled around the world and extensively to California and third world countries have better service. Never stay again at this Best Western!! | |
| Susan Ganter | 6/15/11 |
| I was at the Best Western in Irving Texas and I am very upset at how they treated me and my husband they went threw my suitcaces and took a towel out of there that I had wraped a private female thing and the housekeeper who done my room got into my suitecase and pull it out and left it on the floor ..(douche bag) How very embrassed I was to see that in the midle of the floor..I let it go and me and my husband went down to go swimming and he slip and fell on the slick ground so I went to go to housekeeping to ask for a first aid kit and they were laughing at me and Talking about me in spanish but what they didn't know I know spanish..how do you treat people that way..I fixed my husbands foot and went to the front desk and told them what happened they did nothing.. my husband woke up the next morning and his foot was brusised and swollen I told him to report this and tell them he wanted to go to the hospitial they took him to a clinic and they wrap his foot snd told hi he had a broken toe it was all black and blue well I ended up paying for the doctor they WOULD'NT DO NOTHING TO HELP US AND I KNOW WORKING IN A HOTEL THEY HAVE INSURANCE FOR THIS KIND OF MATTER I ASM VERY UPSET AT HOW U TREAT YOUR CUSTOMERS | |
| cyndy | 6/16/11 |
| Stayed in Chadron,Nebraska and it was not pleasant. The first time the commode was used it stopped up. I called the front desk and they told me to come get the plunger! WHAT?! I asked for another room but he seemed shocked to think we'd want to move. The clerk said the plunger would work..."it's happened before". It didn't work!! Demanded another comparable room but it was far from it. That commode wasn't much better. When I questioned the comparability of the rooms, he said they were the same price. There was no comparison. The motel was not crowded so I know he had better rooms. The next morning, we asked the clerk on duty about the price and told her about the situation. She was rude and quickly set us straight that the rooms were comparable. So, this retired couple paid $106.69 for a crummy, old, outdated room. I couldn't wait to get back on the road. After reading above, I'm glad I didn't look for bed bugs. We have found Hampton Inns, LaQuinta and Holiday Express to always be very clean and well run. Never again will we stay at a Best Western. My rating is a -5. | |
| barb | 6/18/11 |
| wish i could rate this a MINUS 5!!!! stayed at the best western, lakeside in kissimee, fl. from 6.14.11 (checked in about 2am) until 6.18.11. our room was cleaned only 1 time as they would get to our room in the afternoon, like 2-3 pm or later while we were there. we would be gone all morning and early afternoon and still the room wasn't cleaned. just asked them to bring us fresh towels. the one time that the room was cleaned it was an ok job. also, water was spilled on the bed, our fault by accident, but ALL the bedding was soaked thru to the padding, the mattress was fine. this was about midnight. i called the front desk IMMEDIATLY, and they said someone would be right over. ten after 12 another call was placed, was told someone should have been there already. 12:20 yet ANOTHER call was made...this time the response was 5 more minutes. the final call was made at 12:30 and this time we were told that HE WAS LOOKING FOR THE BEDDING. what????? NOW you're looking for it???? chose that place because of the location and BEST WESTERN used to mean something.....NOT ANY MORE!!!! the place needs a heavy duty overhaulling, to put it mildly and no type of security!!! will drive further for better! | |
| Bob L. | 6/19/11 |
| BEST WESTERN AMBASSADOR INN&SUITES 610 S.FRONTAGE RD. WISCONSIN DELLS,WI I call the hotel on June 12,2011 to make a registration for June16 and17th to the hotel and they give me the confirmation number. When I got there they stated that we did not had a registration,and my name was not in there computer system. The hotel staff was not nice to us. We pay with cash for two nights. When we got to our room we didnot had a handcap stool. I went down and the stafftold me that they donot return cash to us. I say like to had the cash and find another hotel for Fri,night and the hotel staff says they donot return cash to anybody. So we stay at the hotel. The refrigerate in the room had pizza bread dated June 10,2011 in it on June16 still in the refri. so the housekeeping never check refrigerates in the rooms. Also the tv had dust on it that wasn't clean. In the bathroom the tub/shower had a hole in and they fix the hole so bad there was a big point sticking up 2 inches from the patch . This is my worst BEST WESTERN HOTEL IN MY WHOLE LFE IN U.S. | |
| Florence Santa Lucia | 5/24/11 |
| I would like to register a complaint regarding my stay at Best Western Spanish Quarters Inn, 6 Castillo Drive, Saint Augustine, Fl 32084. We stopped at this Best Western because we stayed at Best Western Plus 412 West Bay St. Savannah, Ga on 5/15/11-5/17/11. The room was clean, large bathroom, lovely decor, easy parking. A wonderful stay. Not at all like Saint Augustine. Dirty, tiny bathroom without grab bars, I slipped and had to hang onto the shower curtin. Old furniture, lumpy beds, A TV from the 1990's. Awful. And the parking was horrible. Not enough room to easily park your car. Based on this last expereience I would not stay at again or recommend a Best Western to anyone. It's seems to be a crap shoot what kind of a room you are going to get. The price at the Savannah hotel was cheaper than at the Saint Augustine hotel. A real rip off. Florence Santa Lucia 13340 Ipolita St. Venice, Florida 34293 941-244-0258 fsl5542@yahoo.com | |
| Rene Cochet | 5/24/11 |
| At the conclusion of our recent stay at the Friday Harbour Best Western, leaving 5/23/11, we were given a card requesting feedback via the internet. Attempting that over your website is impossible because your questioneer simply is not working. so herein lies my evaluation. Very little water pressure in the shower. Extremely cheap plumbing valves, toilets, and wash basins. Very small vanity with no room for personal items. Though this is a fairly new structure,the quality of doors and trim is real cheap.When other tennants leave in the morning the whole room shakes when they close the door. Architecture outside is very good, but inside the hallways are a joke-----they look like they were designed by a drunken sailor. There is no safety bar in the tub/shower. I thought this was a federal requirement. There is also nowhere to put anything in the oversized bathroom. The employees were friendly and helpful, but obviously need more training. The breakfast in the morning was pathetic and of poor quality. There is a restaurant on the premisis; why the heck don't they use it; prepare decent meals and charge for it. Not everyone is looking for something for nothing. This business has great potential as a quality destination. In fact they are already charging for it,but there needs much more to be done. Start with sound proofing and complete bathroom remodel. Reinforce the stairs in the lobby---they squeek. Bottom line, would I stay there again? Sure, its the best in Friday Harbour. | |
| Mrs. Carolyn Giles | 5/31/11 |
| My husband and I stayed at your Motel in Elk City, Ok. The moment I walked in it smelled horrible. Like dirty clothes and mildew. The refrigerator did not work. The television would automatically turn itself off. You could not turn channels unless you turned off the television and turned it back on. The radio would turn itself on. There were bugs in the light fixtures. I dropped my glasses behind the nightstand and was disgusted to see the amount of trash and dirt behind it. The mattresses were so old they were lumpy. I was so glad to get out of there the next day. I will never stay at another "Worst" Western Motel ever ever again!! From the looks of all the complaints you obviously do not care. We left there and got another motel room in an adjoining town. It was clean, smelled good, everything worked properly, even had features YOUR motel did not have. Every time I will ever see an advertisement or pass one of your motels.. I will cringe. Wish I could give 0 stars, too. I would!! Anyone reading this...SAVE YOUR MONEY, DO NOT STAY AT ANY OF THESE SMELLY, INFESTED, DUMPS. | |
| Lisa Kirby | 6/2/11 |
| We stayed at the Best Western in Escanaba, Michigan a week ago. The girls at the front desk were very helpful and nice. The room was fine.....but, the BEST part of the stay was the wonderful gal you have working in your bar area. That gal was the bartender, waitress, cleaner, pizza cook, server...etc. And she was amazing!! Super sweet and helpful as the poor girl was running the WHOLE place by herself. And mind you, it was full of people. The breakfast was great! Never had such a nice comp. breakfast at a hotel before. And the guy running that was super helpful too. Some one is doing a great job hiring these people and training them in. Please make sure they get the "praise" they all deserve!! | |
| How things change | 5/27/11 |
| I stayed at a Best Western in Mn. We were going to Mayo clinic. The hotel was good, the rooms were clean and comfertable, etc. Most of the hotl staff were fantastic !!!! Only problem is that 2 of their male desk staff fell and think they know more than the Mayo doctor's as to what type of transpertaion a person needs. So if your going to Mayo's and stay there ,please make sure your treated right.... We found another hotel and stayed their. Whats bad is a relative of mine founded Best Western and this wouldn't be accepted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Rod Manning | 5/28/11 |
| Stayed at the Best Western Executive Inn in Marshall, Texas on 19 May 2011. Worst motel I have experienced in some time. There were a half dozen bottle caps, several Q-tips, toothpicks & scraps of paper between the bed & an end table. No bath mat was provided & I had to get one from desk clerk. There was a 1/2 used shampoo bottle in the bathroom & no conditioner or skin lotion was provided. There was one envelope of decaf coffee but no regular. It was apparent that the carpet had not been vacuumed. I called these discrepancies to the attention of the desk clerk and she told me that there was nothing she could do about it but that she would call my complaints to the attention of the manager. She also advised that the manager would call me when he arrived at work. I have yet to hear from him. On my return trip, I found another motel at a lesser price with absolutely no discrepancies. | |
| Disgusted! | 5/21/11 |
| My friends and I planned a bridal shower at the BW in Orofino ID. After a nice dinner, we took my friend's daughter to the indoor pool and quietly sat at a table with a beverage in a paper cup. We were there for an hour again, quietly when in walks in a man who explained that we cannot have drinks in the pool area. We apologized for not seeing the sign on the door and said we would be leaving in a few minutes when the child got out of the pool. At this time, things were friendly until I asked him to sign the bride's tshirt and he responded, "i don't have time for that" in a very rude way. He then sat at our table and told us we had to get out of the pool area "NOW"!!! Now, I am 48 and my friend is in her 30's, I felt like I was 8 years old and dad was giving me a scolding. We then asked his name and he said "Paul, the owner". We asked his last name and he said, "none of your business". Really??? Is that the way you treat good paying customers in front of a small child who are not doing anything but enjoying each other's company?? We immedately checked out (10 pm) and went to another hotel. The manager called and apologized for the treatment (desk clerk witnessed it), and said we were welcome back anytime. NEVER. In fact I have friends pulling their wedding reception from there. Unfortunately, it's the best game in town and with an owner with an inflated ego and no class or knowledge of customer service, he probably does not care. BW should get rid of him!!! | |
| unhappy customer | 5/23/11 |
| Too bad I didnt read these reviews before I stayed at historic POW WOW INN on rte 66 in tucumcari n.m. So bad no one else was staying there, should have drove away. But like most people had reserved in advance and would be charged if not cancelled 24 hrs in advance.Wont make same mistake again..So filthy we wouldnt take shower there..bed sheets were clean though.Had hard time with air conditioner dirt from outside was blowing into room...... SHAME ON BEST WESTERN...ANOTHER CUSTOMER LOST | |
| Ms. Robbed | 5/15/11 |
| I stayed at the best Western in Brooklyn, NY on Atlantic ave. I left my coat in the room when I checked out. I called and they told me to call back in 15 minutes. I decided to drive since I wasnt that far away. No other guest had checked in the room and the staff said they never saw the coat. I'm appalled that the staff could not explain where my jacket was even though the room had not been rented out. The front desk even laughed at one point until I told them that it was not a laughing matter. They suggested I leave my number and they would call me if they "found" it even though they all insisted they didnt see it. I'm discusted that the housekeeping staff would take my coat. I even said if there was money in the coat they could keep it I just wanted my coat back. Low Class Staff!!!!!!!!!!!!!!!!!!!! People please dont make the mistake of leaving anything when you check out. | |
| D, Davis | 5/15/11 |
| WoW! My wife booked the room online, the suite in Concord, CA for several days as we are temporarily displaced while our house is undergoing some remodeling. We stayed in a downstairs unit, which had cockroaches. The internet connection was tempermental and worked for 5 minutes at a time. She called the front desk to ask about the internet and alert them they had roaches scurrying about the kitchenette. The next day passed by, the manager was never available in the front whenever she went up there, nor did the mgr. call us with a solution. Second night, my wife calls for some toilet paper it took two more days to get some toilet paper and switched to a different room (smoking mind you not our preference)upstairs. All the while from the first night my wife's feet and legs started to swell to the point she had to be taken to local e.r. Causes remain unknown while she continues to swell up so bad she cant stand up or put any pressure on her feet. After we had been staying here for almost two weeks on a rainy, saturday night my wife returned to the room to find the security guard in the doorway telling me that there had been several complaints that I (who was there alone, laying in bed, watching tv) was making too much noise. It became even more absurd when the girl from the front desk called to scold and threaten me. Ok I promised to be more quiet. I stayed laying in bed and my wife at the desk with her feet propped up on the 2nd chair and a couple of hours later, the same scenario with the security guard and the front desk call. It was ridiculous and my wife attributed it to the fact that she had given high marks on the priceline survey, even though the manager never once contacted us about the cockroaches from the first room, nor did I ever see an exterminator come to the property. I work nights so about midnight I got showered and dressed for work, and left. When I was pulling out of the parking lot apparently the security guard went upstairs and told my wife we were being evicted, for her to pack our belongings and leave instantly. It was pouring down rain in the middle of the night and I just left in our only car. He unsympathetically told her to call a cab and get out or he was calling the police, all for noise we weren't even making. In the two weeks we've been here, we haven't had any complaints and didnt compalin ourselves so much as notify about their roach problem. My wife was incredulous and asked him why they didn't move the people below us or even move us. Shouldn't us having been there for two weeks had some bearing over some lunatics who just arrived that day. My wife burst into tears as she showed the guard her feet and legs stating that she can barely walk let alone walk in the rain with nowhere to go with our belongings in the middle of the night. He begrudgingly called the front desk and explained her health condition which anyone with a heart would be compassionate towards. I will never stay here again once I leave here tomorrow. I looked past the manager not giving a shit about roach contamination, buying my own toilet paper, the internet working when it wants to, but telling my wife to get out on the spot in the rain in the middle of the night for unfounded and ridiculous accusations of noise that just wasn't being made is the last straw for me. This will be my first of many bombardments for recognition of unfair treatment at the very least. | |
| Elena Turk | 5/12/11 |
| We stayed in Oregon City for one night. A folder $50 bill fell out of my pocket and the girls called me to see if that was a tip or 'lost money', then they mailed it to me. They were lovely young ladies, I wish I'd asked their names. | |
| james scarborough | 5/6/11 |
| To whom it may concern, I am currentley at the best western in tallahassee FL 6737 mahan dr. My truck was broken broken into and the damage is costing me 400.00 I paid for 3 nights in advanced, Ive been here for 2 nights, Im not sure that I want to stay here for another! I do not feel that my vehicle is safe at this location. do you have any other locations in this area that I could spend my last night here feeling safe, and could you carry the charges over to that facility? You can contact me at 239-248-0446 | |
| Renee Smith | 5/9/11 |
| I cancelled our rooms in Coralville, Iowa. They charged me anyway. My husband heard me cancel them over the phone. Someone working the desk did not want to get in trouble for her mistake so she lied. I will never stay at a Best Western again. These people have no character. | |
| Joyce Adkins | 4/30/11 |
| My husband & I stayed at the Best Western Motel in Lewisport, Ky. on April 16 & 17 and I woke up on Monday morning with bites on my hands and then there were bites on my elbow, back,leg and shoulder. The bites on my hands had blisters on them. The doctor said they were insect bites. The people at the motel said no one had ever said anything about getting bites but I heard later that others have been bitten. So please check up on the motel that is in Lewisport,Ky. It is called the Hancock Inn. | |
| Denise Daniels | 4/25/11 |
| I am guest in room 401 and am very unsatisfied with the service of the front desk agents Heidi, Deborah and the African American female that works the audit (whom didn't have a name tag) have ruined the outlook of your property. It all started when I checked into 411 with Heidi. She didn't smile and gave me a hard time about employee letter so I had one faxed. I went to my room and a huge roach crawled up the wall as soon as I walked in. I went down to front desk and Heidi explained that they don't usually have the problems but they sometimes get Jamaicans that stay. That to me was racist and stereotypical of her to say. I had to ask her to move me and send maintenance man Sam to kill roach. Sam killed the roach with his hand and asked me if I wanted him to take to the front desk! I asked him to please flush it! I was discussed. I had to call down to the front desk the next day and ask the managed for a discount off my first two nights! Then the girl in the audit was very sarcastic and unhelpful. I ask her about the clubs in south beach and all her replies were with a frank laugh and sarcasm as if I was ignorant for asking and really I am just new to the state. I was scared to ask for anything from any of those front desk agents they were RUDE! the next day I needed a duplicate key to my room and Deborah was working. She had the phone pasted and glued to her ear as she assisted me and spoke on a personal call! She was so rapped up in her phone call she forgot the hand me the extra parking pass she wrote out for me. I walked away and told my friend she wouldn't even get off the phone to help me and Deborah heard me and yelled "EXUSE ME"! the other guest heard her and she clearly wanted to argue but I won't partake in unprofessionalism! This was the WORST hotel experience of my life! I am very disappointed being that you are considered a best western PLUS! and I am and have been a front desk representative for 7 years I am NOT impressed with your employees or your property and I will be filling out a survey due to the continuous disappointments of your hotel and staff. DONT STAY AT BESTWESTERN WINDSLOR INN 12210 biscayne blvd Miami Florida! | |
| M. Coats | 4/11/11 |
| The only reason this is getting 1 star is because the house keeping staff were very friendly. I called and made reservations for 1 room with 2 adults and a pet( a $20 fee) and 1 room with one adult with a child(for two nights). The girl I was talking to asked if I wanted to put both rooms under the same name and I said yes go ahead because we will be paying cash seperatley when we get there so it doesn't matter whose name it is under. When we broke down on our trip I called the motel to let them know that we were still 200 miles away and that we would have a very late check in and I just wanted to make sure that the rooms were not canceled, she said" Yes they are still reserved for you and Thank you for calling". We finally arrive after midnight and are told that without a credit card they will not rent the room to me. After asking at least three times to speak to a manager the desk clerk called someone on the phone and then hung up and said she said the same thing. I asked that I either get to talk to a manager by phone or have one come there he called her back and put her on the phone with me. She informs me that Jason can not accept cash with out Managers approval and that she is just a desk clerk herself. (Lie number one he was supposedly talking to a manager). Because there were no other rooms available in town my son and 8 month old grandson stayed there using his debit card. The next morning I went to the office in hopes of talking to a manager and low and behold if it is not the desk clerk I spook to on the phone the night before, Donna. (Lie number Two she says she can not get a hold of the manager.) I told her that I had no doubt that she could get a hold of that manager or someone else. All she could say in a very hateful attitude was that is our Policy. I later get a phone call from the front desk saying she spoke to the manager and they can't do anything. Again another phone call and she says that she has found a room for me elsewhere that will take my cash,as if I am going to trust her that it is not going to be a horrible place. I called and talked to the Corporate office when I got home about all this we will see if I am right along with every one else that has posted here THEY DON"T CARE. Oh and by the way when my son went to the office to check out after the second night they canceled the chg on his debit card and took his cash. We travel a lot and have had some problems along the way but never had to sleep in our vehicle because they wouldn't take our cash. Best Western Plus Mark Manor,Weatherford,OK. If you are going to check in after 9pm you need to let them know that when you make your reservation also because they will cancel it. I guess everyone is supposed to know what their policies are without being told, but if you don't know their policies DO NOT expect for them to bend at all. | |
| Cox Family | 4/20/11 |
| Victor C Cox Best Western Corporate Office | Headquarters 6201 N. 24th Parkway Phoenix, AZ 85016 (602)957-4200 Date : April 19, 2011 Re: Hotel Rooms, Grounds, and Customer Assistance/Front Desk On 04/14/2011 at 9:14 pm, I reserved and received confirmation that I had a room with two beds at Best Western Sea Wake Beach Resort at 691 South Gulfview Blvd. Clearwater, FL 33767. Reservation#R28130282 for 04/16/2011. This was bought and paid upfront. When we arrived we checked in with Nicole at the front desk at approx 11:45 am. Rooms were not available to check into until 4pm. We decided to dine at the Best Western Sea Wake Beach Resort for lunch and hang out on the beach until check in. At approx 3 pm we were able to check in as a room became available at that time. By this time there were several people in the lobby outraged due to the overbooking at the hotel. We checked in and went up to the room to only find one bed. We had to have two beds and that is what we ordered online. If we couldnt get two beds at this hotel we would have went somewhere else. We went downstairs to talk to the front desk clerk Nicole. She had a couple in front of us from Germany with the same exact problem as us. She stated it was our fault the room is not guaranteed. There was nothing she could do. We showed her we could go online and book and it still showed availability. The sign out front showed availability??? She just said okay. So we spent TWO hours of our vacation time which we rarely get walking up and down there area to find a hotel. When we found one we went back to the hotel to get our stuff and leave. There were several people in the lobby with ant issues in the room. Nicole offered to spray one room while the mans wife was sleeping? That is cause for a huge illness spraying for ants while someone is in the room? We went to gather our bags from the room and found ants in the bathroom, on the bed (pictures attached). There are also OSHA violations and severe tripping hazards outside. Fence falling, pvc pipes running above ground is a tripping hazard, unlevel concrete walkway and step area that we had tripped down (pics also attached). The response from your associate Nicole with the ants, the hazards on the beach and pool area were Okay. She then proceeded to state well you paid and there is nothing you can do. Well we did. We went down to North Shore and although it wasnt a new hotel there was a gracious front desk clerk to get us in and make sure we were comfortable during our stay. We have been to your hotel in Clearwater multiple times and stayed at your hotels for years. This was absolutely HORRIBLE. It took valuable time and effort to find a place to stay when we already thought we had done so. The staff was not helpful whatsoever and she was actually rude to us and to others. She stated no manager was onsite and we were basically screwed. This was a horrible weekend!!! We will be taking further measures and this could potentially end our stays at your hotel when we go to Clearwater as well as all the other parties we bring along. We always eat, sleep, and relax at your hotel and this time it was nothing close to relaxing. I would appreciate a response by May 9th, 2011. Thereafter I will be forwarding all the photos, and a copy of this letter to everyone that we travel with and make sure they see what we went through as well as utilizing facebook and twitter. Thank you for taking action. In this economy we cannot afford to take advantage of customers who pay for a service and get treated like dirt. There are other places that appreciate their customers and take care of them. Regards, Victor C Cox c.c. OSHA Fort Lauderdale Area Office Darlene Fossum, Area Director 1000 South Pine Island Road, Suite 100 Ft. Lauderdale, FL 33324 | |
| Dennis McGlone | 4/4/11 |
| I am a diamond rewards card participant. I am away on buisness 8 to 9 months out of the year. I come home to see my family once a month, in which I still keep the room even though I'm not there to avoid having to pack up. I recently tried to book 2 seperate hotels on the ocean where we live in Jacksonville FL. using my reward points.I was told that they only allow a certain amount of rooms to be booked using rewards. I also explained that I was still paying for the other hotel room that I was not using. I would think that you would take care of someone spending $1700.00 a month realizing that there are many other hotels to choose from. | |
| Victoria | 4/5/11 |
| Saturday, April 2, 2011 at approximately 5pm, I called Best Western and made a reservation for my mother and me for the evenings stay at Naples Plaza, Best Western 6400 Dudley Drive, Naples, FL. We reserved the room with my mothers Visa card. I told them to guarantee the reservation for late arrival. We got in at approximately 10pm and were given Room #145. All was well at that time. However, the next morning at 7:30am, we were abruptly (and most scarily) awoken by someone trying to get in our room this went on for a good 5 mins. We were half asleep and I knew they couldnt get in and must have had the wrong room, so tried to ignore and go back to sleep. However, the phone then rings and wakes us, only to have the person hang up on me when I answered (it was Greg Nichols, Assistant General Manger trying to find out if someone was in the room). Then the tampering with the door began again. Our nerves were shot and I called for Security. I spoke with Greg Nichols at the front desk whereby I was then questioned about how I got the room, did I relocate from another room .. question after question. I was upset, as we were awoken out of a dead sleep and then to be interrogated by the front desk as to how and why I was in Room #145!! I told him to figure it out as it was BWs foul-up and hung up. Since we had traveled all day, our main concern was to go back to sleep and rest, ONLY TO BE AWOKEN AGAIN, AT 9:00AM, by the cleaning woman who again, argued with me at the door!!! I have asked BW to call me immediately to discuss and the next day I finally get a generic email asking me basically, "what's the problem...?" Glad they asked. I bet Clark Howard would like to hear my story. Maybe even Good Morning America. | |
| Stolen Blind | 3/15/11 |
| We stayed in the Best Western in North Ft Myers for a week in February. The rooms were acceptable, but the front desk was borderline. I managed leave my coat over the back of the only chair in the room. They tell me it was not there! Bet they remember the tip I left... Will never stay at your facilities again. | |
| Andrea Morris | 2/26/11 |
| February 26 2011. Worst manager to be in charge ever!!!! I have never been treated so bad in my entire life. The manager argued with my sister and I and then told the people who we asked for him to please leave the area in which my sister had payed $70 for. And then I continued to be threatened by the other party until I gathered me and my kids' stuff and was forced to leave. And to top it all of there was definately under age drinking going on for sure in that Hotel!!! What a wonderful way to represent your company!!!!!!! | |
| Jeff Kanters, Durham NC | 2/22/11 |
| 22 Feb 2011--The Best Western Hotel in Boston MA on Longwood Ave checked me into room 839. The room was filled with very strong fumes that smelled of paint, turpentine and mothballs; so much so, and unlike anything ever experienced before, that I began to get light headed immediately. I called the front desk and voiced my concern and that this room was a health threat and they said they did not see a problem. I asked them to come to room but no one did. After several attempts the desk said I could change rooms, "if I wanted to." I returned to the lobby, was assigned another room where the air heating unit was inoperable. But the air was breathable. Engineering came to fix the unit. What a mess. Strongly recommend not using this hotel chain in any form. The Boston health department was notified. | |
| Cynthia Dudek | 2/14/11 |
| MINUS STAR Booked a room at Best Western in Sante Fe New Mexico for 5 days post Christmas holidays. This location even had the nerve to hang a sign out welcoming pets. We have never been so mistreated or so rudely handled in 35 years of traveling. Staff was overly noisy in cleaning, banging,knocking up against the walls, slamming doors, and thats not to the mention of the yelling back and forth in foreign languages. Then to have the audacity and nerve to voice any complaints that my two dogs would be aroused by that and bark. Not to mention the threatening voice message with the head manager cursing, that my husband and I got during an awards ceremony that we had thirty minutes to return to the hotel and retrieve our dogs or they would have them impounded and my husband and I were to be "arrested" and "physically" removed from the facility. If we had not previously made arrangements to be gone for an hour with the front desk, then I may have understood maybe a regular voicemail. But never do I expect to be talked to in this manner or in this threatening manner. Never Best Western again. | |
| Andy M.- Beaver Dam,WI | 2/16/11 |
| If I could give 0 stars I would. I am so angry I am still spitting nails. I wanted to take my wife away for the day on Valentines Day, get a room with a hot tub, go out to dinner, get rid of the cell phones, etc. Nothing that spectacular, just close out the hustle & bustle of the world for a day.I paid at the desk with my credit card and all seemed fine until we got to our room.I had 1 last important phone call to make before we iced our cell phones, and while on the phone the desk clerk knocked on our door saying he smelled cigarette smoke. Be it right or wrong, my wife & I both smoke and told her that we had a cigarette before we came in. The woman then screamed at us and told us she was going to charge me a $100 "smoking charge". I immediately cut short my conversation and went to the desk to tell them that we would be checking out as there was no way in hell I was paying for something we had not done. The desk clerk after arguing a few minutes relinquished the charge and we stayed. When we checked out the next morning the same woman wanted me to sign for the bill, and low & behold there was the smoking charge on there again. After arguing some more she again relinquished and credited the money back to my account. I am still waiting as it takes up to three days to have the money replaced. We were so upset all night that our evening was ruined, the heat in the room wouldn't shut off & we had to open & close a window all night long to regulate the temprature. The other problem we were faced with was that all the rooms face the pool. The smell of the chlorine was so overpowering that we were choking.There was a 1/2 roll of toilet paper in the room,and they had taken so long in bringing any up to us I ran across the street and bought a roll of my own. There is no use in further complaining, it will just fall on deaf ears, but if there is a rating system for the ten worst, I would say Best Western should top that list. | |
| Sarah H | 1/26/11 |
| I'm scared!!! My corporate headquaters has booked us another stay at the Ramkota (Hilton was booked :( )in Casper, WY...dirty, filty, nasty, dark and scary! The room I stayed in last time had some kind of stains all over the carpets, so I put towels and called housekeeping for more towels. don't know what was on the floors (do I want to really know???) Bathroom was semi-clean and the entire place smelled of stale smoke & mildew. Conference rooms were horrible; stained ceiling, a/c noisy, very hard to hear the speaker as, could hear kids running and laughing in the pool...overall experience...two thumbs down! | |
| | 1/13/11 |
| Called way in advance to see if a high school reunion a year away could get a discount for a very large block of rooms. That was october '10. Was told to call back January '11 - did that, the discount they offered was $20 above Expedia and Hotels. com nor did they even try to accommodate the fact that this was a request for over one hundred folks who were seniors. Hardly trying to make an impression with a small community. This was their hotel in Brooklyn near Ft. Hamilton. | |
| Disgusted in Chattanooga, TN | 1/6/11 |
| My experience with Best Western on Bonny Oaks Drive in Chattanooga, TN. Nasty rooms, sticky carpet, and smelly! We were staying an "extended stay" that we had to pay up front, and seems the carpet wasnt the only sticky thing at the place. The manager "Jill" loves to cushion her pockets with guests money...beware of staying there and using your credit cards she likes those too! Four days after I checked out, she hit my bank account again. She did make it better by altering the books, plus accused me of keeping a room door card and returning into the room for three days.WHAT! Another clerk working pulled the housekeeping log to find the accurate date we left, and the room had been rented out three times after I left. Dont you think the guest staying in the room would have a problem with a complete stranger being in the room with them,oh please manager Jill nice job! Did I mention she lives in one of the rooms, probably free, and the guests who pay for their rooms pay twice. Once for the room...second for her spending money on your credit card. Her famous line, "Just take these copies and look at them, and you will see that I'm right..the charges you somehow started paying at the end of your stay". As I went back to confront her on the charges made on my credit card for a CASH account, another man was being told the same stupid line she used on me. As for the owner, never saw him. She said it had to go through her for an appointment with him. So my advice about this location BEWARE, BEWARE - DRIVE JUST A LITTLE FURTHER DOWN THE ROAD. IT'S WORTH THE EXTRA TWENTY BUCKS! | |
| Sara Dickson | 1/10/11 |
| The workers were weird/borderline creepy. There was a woman bathing in the whirlpool. Kids with garbage mouths were up yelling in the hallways at all hours of the night and nothing was done. We were double charged because their "modem" times out and I am on day three now still trying to get this resolved. I see a fraud issue coming up! We were given a broken refrigerator which we didn't realize was broken until the next morning when we woke up and my husband's insulin was warm. Nice, to throw an entire vial away...and what if he had a sugar spike...ER I guess. The receptionist really didn't care. The "keeper" of the gate at the continental breakfast area wouldn't even let us get a cup of hot water before 7am...it was 6:45 and we had to check out early...jeez, not even a cup of hot water to make up for the 80$ insulin. They advertise this great kids area...too bad it is dark and creepy in there, and half of the games are broken...and no refunds either. When you put the money in the billiard table to play, you will realize that not all of the balls are there. Your loss. Let's put it this way...the atmosphere was creepy, the workers were creepy and not so bright, the other guests that weekend were way out of control, and I would rather sleep in my van than to ever stay at this garbage pit again! | |
| Debbie D | 1/11/11 |
| I wish I could choose a negative number for my star. Just stayed at the Best Western at Dana Farber in BOSTON AKA "The Inn at Longwood". In my A**. This place is the worst hotel I have EVER stayed in and I travel quite a bit. I stayed overnight because it was convenient for my sisters chemotherapy. This hotel doesn't see to give a sh*& that they are dealing with sick customers and their standard of service should be top notch and not ridiculously substandard. I had no blankets, they kept telling me they were too busy to bring us one, then there were no toiletries and no one was available until 7:30 AM to bring them. This corporation should be ashamed of itself. You people are pathetic and I will NEVER stay in any hotel with your name on it. I don't know how you stay in business, really!! | |
| John Rigolini | 12/21/10 |
| I just read on stop beck.com that Bestwestern has stopped placing ads during Glen Becks show. I stay at your hotel often and I will no longer be doing that until you stop this BIAS of the worst kind! | |
| Michelle Petroccio | 12/15/10 |
| I booked a room at BestWeaster, Lakeside in Kissimee, Fl from Dec 3 to Dec 10th. Being part of the AYF National Football Conference, it was where our team was delegated to stay to keep everyone together. Our team from CT, The East haven Easties booked over 50 rooms with your facility, and more than 90% of us were very disappointed. The staff was very nice, but the lack of grounds keepers, total lack of security, and estimated time for service was horrendous with the exception of your breakfast crew. Your accounting staff has no clue, and kept all holds on my credit card, and then charged off my room for a total the second time, including one payment that I made in cash, and now I am having problems regarding my charges being totally credited back to me. During our stay, there were two rooms broken into, items stolen, the pools were in "lock-down", as well as the game room. We were travelling not only with 6th Grade team members, but most of their siblings as well. Children from other teams were unruly, one child was stabbed, and there was damage to the pool between building numbers 15&8. In addition, the token machine for laundry was out of tokens more than once, and there was no security at all. Being the wife of someone who has been in the security industry for well over 25 years, these things are very obvious to me. Best western made no restitution for all of our inconveniences. We may have stayed at a discounted rate of $59.00 per night, but that was nothing to compare to what we all received. I have stayed at some of the finest hotels in this country as well as abroad, and have never been so dis-satisfied. I'm not looking for The Breakers in West Palm, but really???? I believe that I as well as other customers from our party should be credited back at least 2 nights stay to our accounts, and will be sure that AYF never books another such grand event with your facility again. There were sevearl teams staying at Kissimee, which adds up to a tremendous revenue for Best western that I firmly believe you'd not like to lose to the ompetion next year. with sad regard, not only did you ruin my daughter's first time in Florida, but many other peoples' as well. | |
| David Kaylor | 12/5/10 |
| My wife and I recently stayed at Best Western Inn & Suites in Yuma, AZ. It was one of the worst rooms I have had to pay for. While checking for bed bugs, we found the mattress was so old it had come apart and was stapled together. Outside the bathroom was a vanity area. Half of the vanity was cut out and an extension cord was running the fridge and microwave, A clear building code violation. Below the heater hadn't been swept in a while, after checking the area, found the access panel was off and bare wires showing. Not so great for children, could be a shock danger. Worst of all, sent email to general manager with pictures attached, no response. Sincerely, David Kaylor, Three Rivers, MI | |
| Jim Kuhn | 12/8/10 |
| I booked with the Best Western in Laramie Wy, but after reading the reviews for the hotel, I cancelled the reservation and booked with Fairfield Inn & Suites. I got a call from the manager of Best Western Laramie, Mike, who informed me that he was charging me for the first nite of the 5 rooms I had cancelled 3 weeks prior. Mike barely even speaks english but he called me at midnight to inform me that he is charging me for these 5 rooms because nobody put it in his computer that I cancelled my reservations. I managed to lose my cancellation # over the 3 week period, so I'm fighting the hotel for the room fees. Best Western is the WORST hotel I've ever had the misfortune to deal with. | |
| John Wiechec | 12/6/10 |
| I went to McCall Idaho and my wife an i went to the best western there.There was no one book we were the only ones,so we asked the clerk how much for a room and we have a little dog,we told him i was retired Military and his response was"109 dollars and 25 for the dog and thats with your military discount,as far as Im concerned now I know why people dont stay there.Lets be real a room for 50 dollars will pay the power bill,109 dollars no wonder your broke. | |
| Carolyn Ligons | 11/30/10 |
Best Western Hotels, Im not sure who needs to get this e-mail in your group. But, I stayed at the Best Western Hotel in San Antonio, Texas at 4639 Rittiman Road over the Thanksgiving Holidays. I checked in on November 24th and checked out on November 26, 2010. There were living crawling bed bugs in the bed and dead roaches in the light fixtures in the bathroom in room 205. I went down and reported this to the desk clerk and I was told that the manager would be in the next day. The Manager was did apologizes, and I was given another room# 314 on the 3rd floor and a $20.00 credit. After moving on the 3rd floor there was still dead roaches in the bathroom and at this point I was just very disgusted. I just wanted to let you know. Thanks! Carolyn Campbell Oklahoma City, Okla. 73111 405-225-5102 | |
| James Dean Ducatt | 11/25/10 |
| I am staying at the Best Western Gotel in Plattsburg NY. 12901. A director of ??? / Represenative of the hotel accompanied by Jennifer the front desk agent "demanded I get open my door after speaking to them thru the door, and after I got dressed I opened the door to be harrassed by this lady. She informed me that there "was" an evactuation and that I should not be in my room. This was after i phoned the front desk and requested a wake up call for 7 am. People were re-entering the building around me, and I did not see any reason to be acosted by this person. jen however seemed to be a tag along observer. While I understand the importance of an evactuation, ,,,. There were no alarms sounding when I entered the building, and when I called to request a room wake up call prior to this person harrasing me, they (those at the desk when I placed my wake-up call) did not inform me to leave. It is my professional opinion as one who has worked in the hotel business at a 4 Diamond Inn have never seen such beligerent behavior, which was deliberate in nature. My cell Phone number is 518 524 2124 . I am requesting to speak with a corperate rep who overseas the opperations of this hotel. When I asked the woman for her name she refused to give me her name, and Jennifer however when asked did freely give her name. | |
| Totally Appalled!! | 11/11/10 |
| I just recently stayed at a Best Western. I will never make that mistake again! Usually I stay at the Marriott Hotels but, the Best Western was closer to where I had to be. Upon our arrival,Akron,Ohio, the person at the front desk was friendly. When I handed him a sheet of paper that had a code to give me 500 bonus points for signing up for their rewards program he stated that it would take 5 minutes or so to accomplish this task. And, that it wasn't worth the bother because it would take me forever to receive free hotel stays. So, I said, fine I won't bother. I got a suite that included a queen size bed & a pull out couch. When getting ready for bed we realized there were no sheets in the closet for the pullout couch. We called down to the front desk and they wanted us to come down and get them! I guess I missed the part where this was a self service hotel!! Finally after asking three times they finally brought them up. Of course, it was minus a pillow case. Mind you, there was only 4 cars in the parking lot!! I guess that was just too overwhelming for them. Then in the morning I went down at 6:15 A.M. to check out. There was not an employee in sight. I attempted again at 6:30 A.M. Once again, there was no one. We finally just left because we had somewhere to be. Then on the way home we realized we left a phone charger in the room. We called and asked if they could look for it. The woman who answered goes you never stopped at the desk this morning when you left. And, we said yes we did, twice, and no one was there. She laughed and goes, "Oh, I was in the back feeding my BABY!!!" What kind of place is this?? Anyway we had to call back three times to finally be told they found it. We ask if she could mail it to us since, we lived 2 1/2 hours away. She said, NO, she didn't have time for that...she worked 16 hours a day, and we would have to drive back and get it ourselves!! Well, needless to say I am done with the BEST WESTERN chain!! Word to the wise..spend the extra money...Oh, and the beds were horribly uncomfortable. And, the decor was dark & dreary!! | |
| **NOYB** | 9/30/10 |
| I have to say, every time I look for a hotel when my family and I are gonna go on vacation, you loose our business. Every single review on the web is horrible, and you do NOTHING. I read countless BAD reviews for the Best Western in Huntington Beach CA, I really wanted to stay there because of the location....you will loose out on $1,000. I called to get info and see what sort of "attitude" or phone customer service I would receive, you'd think it was being ran by a bunch of hill billies. NO phone courtesy or professional tone, just sounds like any kid of question is a huge waist of time for them to answer. You should be ashamed, hundreds of bad reviews and these hotels continue to be unclean, poorly managed, the breakfast alone could be a HUGE health risk. But I guess it really doesn't matter as long as you are getting your money. There is a review from North Carolina, my complain is for California, seriously, from coast to coast. I WILL NOT be waisting my money on your Hotels. I'll go with Marriott or Hyatt. I'll pay a little more, but it is well worth it. As it is your rates are exceeding the service you ARE NOT providing. | |
| Pastor Terence D. McLean | 9/30/10 |
| One of the good things about the giant chains such as McDonalds or Walmart is that when you are in unfamiliar territory, far from home, you can depend on the chains because they are pretty much the same wherever you go. They may not be the greatest but neither are they the worst, and if you dont like surprises, they are a safe bet. One of the first things Best Western desk clerk Bob wanted us to know is that Best Western is Americas largest motel chain, and frankly, that was why we pulled into the Best Western in Hendersonville North Carolina: we figured it was a safe bet. Wrong. Noisy all night long, someone was hosing down things outside our room between 1am and 2am. Unclean, not filthy, just grey and tired. Owners Scott and Deborah Harrell must be having a bad year because they have their employees doing so many things on the cheap. 1. No free USAToday at breakfast 2. No protein at breakfast except for hard boiled eggs everything else was starch 3. Day-old or older pastries 4. Unbranded syrup in a sticky plastic jar 5. My wife of 46 years had the temerity to take two of the flimsy foam plates (knowing one might easily break) and the person in charge of the breakfast area summarily took the second plate away and put it back on the stack. The lady said Oh! I think you took three plates, I have to have two of them back. My wife had taken two and she surrendered one to the hostess (?). If the motel is representative of Americas largest motel chain, they wont be the largest for long. Pastor Terence D. McLean PO Box 87, Alpha OH 45301.0087 | |
| Write A Review For Best Western Corporate Headquarters Note: This is not to be used to contact Best Western Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Best Western. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Autozone, Inc Corporate Office
Islands Restaurant Corporate Office
Nickelodeon Corporate Office
Carefirst Corporate Office
Nordstorm Corporate Office
Petco Animal Supplies, Inc Corporate Office
Midas, Inc Corporate Office
Eharmony Corporate Office
Macaroni Grill Corporate Office
Skechers U S A , Inc Corporate Office
Dollar Tree Corporate Office
Amazon Corporate Office
Lance, Inc Corporate Office
Ebay Corporate Office
Farm Fresh Corporate Office
24 Hour Fitness Corporate Office
Bob's Discount Furniture, LLC. Corporate Office
Craigslist, Inc Corporate Office
The Goodyear Tire & Rubber Company Corporate Office
Payless Shoes Corporate Office
Forest River Inc Corporate Office
Louis Vuitton Corporate Office
MLB Corporate Office
FPL Florida Power and Light company Corporate Office
Starwood Hotels and Resorts Corporate Office
more