339 Reviews For Best Western Headquarters & Corporate Office

Don't Stay here

Very dishonest company - stay away from this company and Priceline ! Also, they don't like 'white' people. Desk clerks are VERY rude and hostile to white people. They do everything they can to somehow cancel your reservations and they and Priceline split the money.

Kingdom Come Movie

As a follower of your network for years, I didn't appreciate the 15 Straight commercials following one scene in the movie. Yes, I realize that advertisements pay for these movies, but 10 to 15 commercials CONSECUTIVELY FOLLOWING A SCENE. Bill Ray

Dogs

I personally have a golden and I tell you they are the most lovable, well behaved dogs around and a trained golden is even more well behaved. From the reviews I've read about this particular hotel, it has sanitation problems far beyond the odor ( if any ) of a dog. Because of this I will sure to NEVER stay at a best western hotel.

No room for a child and his dog

Turn away a child with a service dog for his Epilepsy? NEVER NEVER NEVER will I stay at one of your Motels again. As a person involved heavily in auto racing I travel 32 weeks out iof the year officiating auto races and stay at your hotel QUITE OFTEN! NO MORE!

Baton Rouge, LA Anti Service Dogs

What is wrong with this corporation that it allows owners of hotels to decide whether to rent a room to people with service dogs!!! How in the world are hotels with owners like allowed to continue to be a Best Western hotel when they are either not following the law or not training their employees appropriately in these matters... I will NEVER stay at another Best Western hotel again. There are way to many superior hotels to this.

Hotelier

When reading the "note" quote, " this site is not affiliated with them in any way", (Best Western) It seems to me that this site is a scam. I won't believe a word about anything anyone says about anything due to the fact it is not affiliated to Best Western or any hotel to that fact. Doesn't make it clear if it is a real rating. I tend to think not.

Horrible

Absolutely horrible! My company spent over $6K for 19 rooms for 5 days and the front desk service was rude, several members of the group got severe BED BUG bites, the pool was broken the entire time, which was one of the reasons the hotel was selected, and it is a one day stop for truckers.

housekeeping

Was there for a few days needed extra towels the young lady couldn't speak English had an attitude when I asked. had to wait for my towels angry for being there. needs more people to speak more English that will help a lot out of the business. please try to make things better for the guest

Mens Restroom

it smells very bad in the men's restroom by the lobby .please get someone to really clean that well I feel that during breakfast early in the morning on Tuesday the lady that comes in has attitude problems that business not ran right get all new staff 202 Rural

disrespecting employee

Best Western located off the 202 and Rural I was a gest and I heard the supervisor talking in Spanish bad mouthing another employee. i feel that was wrong and something needs to be done.

disrespecting

I heard the supervisor talking in Spanish about another employee I was a guest there for 4 days I felt it was wrong and something needs to be done. please look into consideration on this manner thanks.

Best western in midland michigan

If your fine with your children being expose to alcohol in the pool area .this is the place for you. it felt like a bar atmosphere, not a family atmosphere.

lousy

the Bestwestern in Vernon BC is horrible...lousy service...shabby

don t book before you travel

no point in being organised and booking this hotel in advance as when we arrived with our booking forms and ref number the staff told us he had no recollection of our booking - which totally contradicted what the nice uk best western girl had told me the day before when I phoned to confirm our booking to check if we had b fast x the hotel had no rooms left and for 210 euros we were put in a pokey room with no bath next to a noisey school and lift x no apology from the hotel and no way we could complain as we could nt speak a word of French !!! spent £15 phoning intphone no to help and we were cut off !!!!!!!!!!!!!!!!!!

Stay Away!

If there was anything less than 1 star, I would put that. Let me just make it simple. We made the biggest mistake of our lives when my wife and I booked a stay at best western - the hotel California in san Francisco. Save yourselves the pain and do NOT go there. Stains on the bed once we arrived, then bugs on the bed which is unbelievable. Got paint on my jacket because they decide to paint some walls and not put any signs up. And worst of all, by far, is having the worst guest services manager (Kyle Melton). Rude, cannot get things done without his GM, and not admitting to their faults then throwing false acquisitions at me when he is trying his hardest not to do his job. Made our vacation very not enjoyable, which is not the reason one goes on vacation. They wasted our valuable time so we couldn't take in all the sites.

bed bugs!!!!!!!

When we firat arrived i was told the room that we booked had been double booked and we were no longer getting a suit. I was very upset at this but the staff was nice. The hotel was in nice shape and the pool was great, but when I woke up I had bug bites all over my arms and stomach. I had to make a trip to the doctors to get it checked out and was told ot was bed bug and what seemed to be spider bites! Yuck!

Horrified at the rooms!!

Never Never Never again will I book a room with Best Western!!! My husband and I had booked a room at the Best Western Plus Regency House Hotel in Wayne, NJ for July 30-Aug 1, 2013. When we arrived we were told that they were full and no rooms available... now this is after I had called the day before our arrival and told them we would be arriving at the hotel late, as we were stopping by the hospital to see our new grandson. They then told us that they would give us the Bridal Suite (no elevator - had to carry my 30 lb suitcase up the stairs by ourselves). Upon entering the bridal suite we couldn't believe the condition of the room! Bad paint job, it looked like someone had just slept in the bed and it wasn't even made!! They jacuzzi tub in the room was dirty and the room smelled like cigarettes. She then showed us another room and it was just as bad. How terrible to run a hotel like this!!

Poor customer servcie

My husband and I booked a room through booking.com to stay at the Best Western TLC in Waltham, MA from July 21st to July 24th. On the Thursday before we were to arrive we had a death in the family making us unable to keep the reservation. Several attempts were made through email and phone message to acquire information from their manager Margo to cancel the reservation. Margo did not return any emails to booking.com regarding the cancellation and never returned my phone messages. The staff at the hotel claims no on else can authorize the cancellation and possibly waive the fees but the manager Margo who seems to be unavailable. I am very disappointed with such a big hotel chain like Best Western with their customer service. I have been as well as booking.com to get an resolution to this issue with no response.

hate best western in Portmsmouth, NH

Hate the best western in Portsmouth, NH. The first room, was too hot, the A/c wasn't working. Terrible. I hated sleeping in that hot room at night. The other room wasn't so bad, but I noticed when I was there, at 7 pm they had the workers cleaning the rooms when should've been done earlier in the day, and they jip you on the restervations too. I will not stay there again.

Shameful

My boyfriend; after a 12 hour flight on a military plane; the folks at Best Western in California wouldn't rent him a room, which was already paid for by his company, because he didn't have a credit card for incidentals. He had to sleep in the car at 2:00am., before having to board a carrier at 6:00 am. Shame On You!

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