434 Reviews For Barnes & Noble Headquarters & Corporate Office

There is no customer service

HORRIBLE!

Helpful, but not

Everyone I spoke to tried to be helpful. and I think they wanted to direct me to the department I wanted to get to...but in the end I hung up the phone flummoxed, with a smile on my face because of all the delightful yet not quite helpful customer service.

Sales Tax

Why dose Barnes & N. charge Sales Tax on my ebooks? They do not have to because I do not live in New York. I am sick of political correctness and unless a law has been passed to make this mandatory I think it is a very bad practice. I have not been buying from B & N since they started this practice.

very poor customer service

they have the poorest customer service that I have ever us in my life of 72 years, spent over 5 hrs on the phone still have same problem, passed to 7 people even a supervisor she stated can't make a decision for 7 to 10 days .can't talk to anybody at corp office they don't want to they tell you to call coustomer service which is no help, stay away from this company.

Request/suggestion

Dear Barnes and Noble, I love your book stores but the closest one to us is 10 minutes away, can you please build a book store in Murphy Texas which is near plano Tx in the Dallas/Ft. Worth area. If you build a store in Murphy it will be a minute or so away instead of 10 minutes. Thank you. :)

Bad Service

I purchased a $25 gift card for my son-in-law online on Dec 10th he never received it. I called on Dec 24th, they said they couldn't find it, but would send another expedited. He still has NOT RECEIVED that one either and its now Dec 26th! How embarrassing. Should have used AMAZON. Will never do business with Barnes and Nobel again. Sad, sad, and MAD

Return Policy is Idiotic

My wife and I (25 year patrons) attempted to return an itm,unopened and with proper receipts,etc,to the Framingham,MA location at Shopper's World. The Store Manager (he claimed) could not explain why,even though we fit into B7N's stated return policy, we would not even be issued a store credit. When we asked for a further clarification we were told we were being "arguementative". Quite baffled. Quite disappointed also. This situation has been posted to my Social Media pages as well as my blog. Patrons who aren't treated with even common courtesy should "vote with their feet". Jeffrey Warren

Fantastic, Caring People

Our Unity Music Boosters, Tolono, Il, recently held a fundraiser at the Marketview Barnes & Noble in Champaign Illinois. A young lady named Stephanie Sexton assisted us in setting up the fundraiser. She was so knowledgable, attentive, and helpful. All the employees made this fundraiser run so smoothly. We enjoyed our day there and were very pleased with the outcome and the generosity of everyone. We look forward to doing the fundraiser again next year!

Horrible Customer Service

I ordered a gift card. I called twice and they still did not send the gift card. Instead the customer service agent if you can call them that CANCELLED MY ORDER!!!! What was so hard about mailing a gift card. Never shopping there again!

customer service

When I tried to have an order cancled so it could be re-ordered, customer service would hang up the phone or conect me with an out of country office. This it the worst customer service I have ever delt with and will never shop at barnes and noble again.

Warmed by Windchill

This book will make you cry, laugh, get angry, cry and feel light hearted because Windchill will become the spoke person for the abused animals in the world. Laws need to be passed that the abuser is punished with jail time and never have an animal again plus a huge fine. This is murder and we have to stop the slaughter. Alright Jeff helping a poor little colt some love

Why?

Why woud you choose a gentleman that acts so feminine to promote your company?

Extremely let down!!!!

After spending almost 2 hours on the phone with customer service, not only did they refuse to honor their price commitment after wrongly cancelling my order but insulted me by calling me a liar!!! I will NEVER shop with Barnes and Noble or ANY company affiliated with Barnes and Noble and I highly recommend you do the same! I thought I was ordering new items and new sales items with Barnes and Noble and not with third party companies. At NO point during my purchasing online Christmas gifts was I asked if I wanted cheaper and sometimes used items. I am very disappointed and upset that myself as well as friends and family members have been shopping with this company all these years. I hope this review helps others so they don't get duped like I did!

Nook Support

To top bad service, Barnes and Noble lying to their fewer and fewer loyal customers ... I had nook support ask me how long I have been in a motel!!! I travel and needed a replacement nook and they kept wanting my BILLING address abd to reiterate my bank cardbwhen my Nook was still under warranty. I had jusr bought the old Nook tablet right before they transitioned them out. When I bought it with a extended warrenty they sold me on the idea no matter how much I traveled I could just exchange the Nook at any Barnes and Noble... There needs to be a class action lawsuit started!

The Logic Course by Steven DeHaven

Worst book and was sold to students at Wayne State University unsigned and the CD has never worked. WSU notified and so was Barnes and Noble and the books are still on the shelves being sold to students and the CD does not work. Please refund all students and immediately recall all books The Logic course by Steven De Haven and Blue Storm CD. These books and CD were sold as a package and they do not work. They are being sold illegally. Please contact me Immediately "''Please have Mary Yoder contact me as this is a very serious issue that needs immediate attention. Thank you, Roslyn Best

Poor Customer Service - nook

When I was experiencing problems with my nook - specifically with a preloaded app that I dont use. I called to have the app removed. I was told that I dont have a choice on having the app loaded. There was no option it is simply you have to have it. The only solution to the app being defective and causing problems is wiping and reloading the Nook - but the app would still be reloaded. I understand that stuff comes preloaded but forcing a customer to keep it is poor service and enough to make me go to another tablet when I am ready to replace this one.

poor customer service

Also, when I asked the Supervisor where I could go to file a complaint or write a complaint, she could not or would not assist me with the information I requested.

Rolling Stone Magazine

Time Magazine put Sadam Hussain on its cover as well as other dictators, despots and terrorists because their actions were newsworthy. Rolling Stone provides an in-depth analysis of what could have led to the actions of the Boston Marathon Bomber. Rolling Stone is not promoting him as a rock star but providing valuable insight to what can lead to the deplorable actions of a terrorist. Law enforcement and ordinary citizens can learn from this article what some of the early signs are for such barbaric actions.

disgusted

I buy a book once a month from your store in hyannis ma. All of the stores are pulling the rolling stone magazine due to the bomber picture on the cover. I believe you should pull the magazine off the shelves. I understand no censorship but this isn't censorship it's standing for morals and values of human beings that live here in this world of ours. If you continue to sell the magazine you are saying to the world. The mighty dollar matters and people Don't!! Hoping deep down my favorite book store does the right thing.

Rolling Stone: August

Pull from the shelves!!! Rolling Stone has glamorized a terrorist... Horrible!!! Rating: NEGATIVE

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