300 Chestnut Ridge Road Woodcliff Lake, NJ 07675
(800)831-1117
Reviews For BMW Corporate Office
Troy  | 4/9/12 |
| To the receipt of this letter that can further help me with this mater, I recently left my car at the Albany BMW dealership and had to wait for over a month in order for me to receive my car back. I have a BMW and want only the best to work on my car. I am so disappointed about the service that I have had. After I got my car back from the dealership I was under the assumption that my car was ready. I feel like I have taken my car to a knock off mechanic or some sort of shade tree mechanic. The reason that I took my car in, the issue is still there. I put my car on the road and it has left me stranded on the highway. Embarrassed, mad and confused as HELL! If this is the way service is being done I will never buy another BMW or use their service department. I need someone to help me with solving this issue now that I have spent over $3,5000.00 on my car to get it running at top notch. If this supposed to be top of the line dealership, please prove me with the top notch service. A concern consumer, Troy | |
| Carlo Clark | 4/12/12 |
| I recently purchased a 2007 BMW 3 series from BMW of El Paso, TX. The car had 47,000 miles and recieved a full inspection from the dealership. After having the car for just one day, the brakes and drums needed to be replaced. According to the dealership, the replacement was due to the brakes and drums did not meet their high standard. Approziametly two days later I noticed that I had a screw in my back rear tire, I called in for a replacement. Before, getting to the dealership for repairs, I also noticed the car was drifting to the left and a noise was heard each time I stopped the vehicle and accelerated from the vehicle. The service department kept my car for two days, and after I placed a call several times to inquire on the status of my vehicle, I was informed that the stabilizer's were bent and that I also had a nail in my front tire as well. I spoke to the service manager who informed me that the issues on my vehicle were known in the initial inspection report and that he requested to have new drums and brakes installed on my vehicle. I believe that BMW of El Paso, Texas is a unethical company that does not care about the quality of their products before being sold. I explained to the management that I feel as if I was sold an inferior product although they new the vehicle had problems before being moved off the lot. And now by trying to retrace their steps in the process offered to cover all repairs at no cost. But, whatelse could possibly be wrong with this vehicle? What condition will this vehicle have six months from now? I have had the vehicle less than one week, and already needed major repairs on the vehicle. Although, I am just one of thousands who will own a BMW in their lifetime, I want to ensure that every person that I encounter in life understands the poor service I have recieved. BMW has always been a dream car of mine, but with the type of problems I have encountered in my short ownership, I think an American luxury car is better. BMW should be ashamed of priding themselves on quality and comfort. | |
Claudel Daway  | 3/24/12 |
I want to inform you of my dissatisfaction with BMW Service Repair Department. I had tires removed and replaced of my 2006 330I, got the car back, felt the front end of the vehicle shimmy, visible shimmying of the steering wheel, and noticeable pulling of the vehicle to the right. I called BMW Service Advisor, he scheduled me to bring the car back. The front desk folks quickly conducted a preliminary inspection, with a diagnosis that my rotors could be worn, and implied the problem existed prior to having the car repaired. There was no indication of concern of arranging to have the car looked at by a techniciana. I had to ask when can I bring the car back to have it thoroughly checked by one of his technicians. On another occasion I had a complete maintenance inspection, to include an oil changen recived the car back, the wiring harness was “knocked off” on the oil level/condition sensor; as result the check light could not be reset, then shortly after took the vehicle on the high way, heard a considerably loud flapping noise coming from under the car, I noticed the shield was loose. I took the car in and reported the problem, BMW Service advisor checked the car and verified that the shield was hanging. He indicated the shield was non-repairable, and suggested that I just take it off since it served no real purpose: Reported all this crap to managers and got absolutely no help. NONE.. Don't Do it, DOn't believe the hype. Great Car, No warranty, your in deep shit..Please tell somebody | |
| ALR | 1/30/12 |
| If you purchase a BMW, ensure to purchase the extended warranty up to 100, 000 miles bumper-to-bumper. DO NOT buy a BMW without a warranty. Get rid of it before the warranty expires. I currently own a 525xi, which I bought new. I took it to the dealer to change a Xenon bulb - was told the control assembly required replacing, which cost $1006.00 dollars. I took the car home, and the headlight stopped working. I took it back to the dealer, and was told that I needed a headlight assembly, which costs $1300.00, not including labor (part cost only). I found the same assembly on line for $884.00, $416.00 less than the cost at the BMW dealership. This is my 2nd BMW; however, my next car will not be a BMW...overrated, and unnecessarily high maintenance. Also, I am not convinced that the problems exist as stated by the dealership, so I filed a formal complaint for what ever that is worth. There is evidence of price gouging as evident by the exorbanant price for the headlight assembly. My recommendation - If you warranty has expired, find a trusted mechanic, buy your parts from off line, and have them fix your BMW. It will save you hundreds or thousands. My rating reflects the lack of satisfaction you get when you have a problem with BMW, and from the apparent price gouging. Although, I can't prove it, I am not convinced that things are fixed that aren't wrong with the car. This seems to happen after the warranty runs out. | |
| ROBERT FROMPS | 1/9/12 |
| I WAS THINKING ABOUT PURCHASING A BMW FROM THERE STORE ON 278 IN BLUFFTON SOUTH CAROLINA THE GENERAL MANGER IS SUCH AN ARROGANT PERSON JUST SHORT OF YELLING AT ME ABOUT A PRICE LAUGHED IN MY FACE AND TOLD ME TO TAKE IT OR LEAVE I WENT TO SAVANAH AGOT TREATED GREAT AND BOUGHT A CAR HIS NAME WAS TOM DITSZECK DONT NOT BUY FROM THEM BAD BAD PERSON PEOPLE THE CARS ARE FILTHY AND THE MANGER THINKS HE IS GOD | |
| Syed Shah | 12/30/11 |
| I called up the 1 800 number that shows up on google serach for BMW USA corporate office. Called and got one of the rep to talk to. Asked for a contact email or phone number or numbers where and to whom I can lodge mty complain to regarding my new BMW Active Hybrid 7 series. I get the email address from her and also am told that if I explain her the issue then she can document it right now and can be addressed faster then if I send out the email. I said sure and explained her the issue that I am facing and all the details to her, response I get from her was quite shocking. How can a customer service rep say outright 'no we can not help you with anything' when its so technical issue. I explained her again that this issue is very very technical issue so are you the CR of the engineering or maybe a production dept or something and she says " No but we have been empowered to decline or accept completely" Wow, BMW corporate office gives that much decisive rights to its CRs. I ignored her comments and I tiold her in a stern voice that "just simply lodge my complain, open up the ticket for it and pass it on to the approriate team to have a look at it, please" Upon which she reacted to say that I am " I am telling you that nothing will come out of it" I always thought that a 'Customer Service rep' is there and hired to serve the customer and listen to their issues and what customers have to say and calm them down if they have any issues or any complains about the companies products and/or services and not to aggravate them more. But no, thanks to these kind of customer service reps .... left me with no choice but to give this bad review. | |
| Ms. Crawford | 11/14/11 |
| A consultant came out to assistant me with a question I had and caused damages to my vehicle in the process. Now the dealership is not willing to repair the damages. On November 7, 2011 I stopped by the BMW dealership in Union City to ask a consultant to show me how to pair my phone to my BMW X5 2005. The Consultant, Bryce, came out and started pressing buttons in my car looking for a "pairing" button to pair my phone up with. He didn't know what he was doing even though he said he could help me. He then proceeded to press on my sunroof button, that didn't have anything to do with my cell phone being paired up. In the process he caused my sunroof to get stuck. He played with the button for a while trying to get the sunroof back down but couldn't so he took it in the shop to see if anyone could help him. Bryce then came back to me saying that obviously something was wrong with my sunroof before he touched it and all he could do for me is have it closed the next day by disabling the entire sunroof. Bryce also said that it would be $3000 to fix the sunroof completely. Fix a problem that he caused. I left the dealership that night but called Bryce back and told him that this was not acceptable that I needed to talk to his Manager or Owner. They were both out of town until Wednesday. I proceeded to email Bryce and another associate in the dealership that night letting them know the exact details of this situation and that I will be back in their office Tuesday morning. When I got there Tuesday, I spoke with Cindy Dixon who told me that the Manager and Owner was out of town but she would contact them but in the meantime she gave me a loaner car and told me that she would make sure the sunroof was at least closed until the Manager and Owner got back into town to help me. To date, I have spoken with Mark, the Manager, and th | |
| antony john lister | 11/13/11 |
| sir,i'm trying a buy a bmw 3s 318ise touring regtfo7wgy,the uk government are paying for said car,but i'm getting the run around by your york dealer coopers who say bmw finance have turned me down.if this is the case,please pass all the said information regarding the above so that i can pass it to NEW SCOTLAND YARD .you may know this police department as THE YARD . yours antony john lister.ls209jp leeds uk,ps i hope we can get passed this these people causing the problem....my land line telephone number is leeds code 01934 88 44 09 .bt direct line to the above.ppsi would like to take delivery asap HAPPY CHRISTMAS. | |
thomas wilbanks  | 10/20/11 |
| The "500 series" are beautiful cars, Are there plans to put out an SUV type, with the power and style of that series? It drove like an airplane or what you might think an airplane might drive like, and certainly had the slow power needed for such a powerful, fast, and attractive automobile. Height and size certainly might be a good advantage, as well as the safety I currently do not see in the current SUV's made by BMW. Also the color? -HT76 | |
| Tania N. Cruz | 10/11/11 |
| I have been a proud owner of a 2008 BMW 328i for four years. I purchased my car in November 2008 at LIfe Quality BMW in Brooklyn. I brought my car in for a New York State inspection and yearly service maintenance on October 10, 20011. My advisor at the service department explained that the car would not be able to be ready for that day, however, the car would definitely be ready the next day by 3:30. I called four times to confirm the status on my car. I left messages with the secretary as well as voice mails on his mailbox. As I am approaching the dealership on 63rd Street in Brooklyn, a couple of blocks away at 3:23pm, I receive a phone call from my advisor that the car is not ready and has not even been looked at. I asked him why didn't he call me earlier because I was in cab practically there and that I had called him four times and left messages. HIs response was, "I'm calling you now, right?" I was completely in awe. I was appalled and felt very disrespected. I bought a BMW because I had heard good things about their cars and customer appreciation. My boyfriend owns a 2007 Mercedes Benz CLS and when I took it for service it was a completely different experience. I was treated with respect and complete kindness. The car went for the same maintenance and I was handed the car in two in a half hours as per BMW that will have my car for two days and hasn't even been looked at. My views and thoughts about BMW left me with a bad impression on what they say they stand by "Customer Appreciation". | |
| h drummond | 8/26/11 |
| I had almost leased a bmw 335i and thank goodness I didn't from this dealer. I paid a deposit down on the car at Hasel BMW in Freeport, NY and still waiting over a month to get the refund back. They were very convincing and eager to get the business but giving me the "run around" when I called to get my money back.THEY ARE THE WORST WHEN IT COMES TO CUSTOMER SERVICE - PLEASE DON'T GO THERE! | |
| ledy 951 660 8875 | 9/13/11 |
| I brought our 2009 328 series in riverside dealer last 9-9-09 to check that inactive sign on oil check . They evaluate our car they found out the right fog light is not working.They check the four tire are in good condition, the tire depth are also in good condition.After ,I received their evaluation and they told us ,it will take two hours to finish the car and they give us free ride to the nearby mall.After one and half hour they called us and they said the wire on the fog light was bitten by the mice and my engine light is on,the low tires sign is on too.They show me the wire ,the wire need to put together and it will cost me $180.84 and the engine light it will cost me to check $150.70 and my tire got problem too this time it have golden screw inside the depth of the thread and it will cost me$279.95 to repair it. And all those are not covered by warranty.I did not agree on their quotation. I took my car now with engine light on, low tires sign and a bonus screw in my tire and I noticed the screw is still new,because it is not grinded.If ,I agree this will cost me$658.88.I'm just wondering what the dealer thinking that we are all stupid.Hope the corporate office will read this complain. | |
| Donna L | 9/6/11 |
| The Ineptness, Inconsideration, and POOR electronics, coupled with the Horrendous Brooklyn Service Department creates a Nightmare when seeking to have a car fixed. Prior to owning a BMW , i owned a Mercedes. There is Absolutely NO Comparison to the service & professionalism. I Will Never purchase or recommend BMW to Anyone! Terrible Terrible Service ! | |
| Bryant - Chicago | 7/13/11 |
| Purchased our BMW new in 2003 and it has cost us more time and money than we could have ever expected. If the BMW was the last car on earth, I would prefer to walk or take the bus. In addition, I am so unhappy with the quality and the service I have received regarding this car, if I won the BMW on a game show, I would give it back. You believe that when you pay for quality that's what you get; that's not true with the BMW. | |
| Linda | 6/14/11 |
| This complaint is about South Bay BMW and it's employee: Tammy (I'll withhold the last name). Director of Business Development is what her title is. THIS IS A JOKE. Although my company is small.. I REFUSE to allow this kind of behavior to go unnoticed. Tammy committed South Bay BMW to not only attending our showcase but bringing cars to the event, models, photography for guest to take pictures with the car. They were the entry into the show and were to be the highlight for the finale' of the show. After COUNTLESS .. and I mean COUNTLESS E-Mails, and Calls. We connected acquiring the logo for promotional purpose. I personal spent months putting them all over the internet (social and professional wedding sites) since she explained they wanted to reach the wedding market. Follow up is EXTREMELY POOR IF THAT and after all that work she asks me to call her to for her to tell me that she cannot provide what she promised afer all but would make up for it by providing ORIGINAL BMW His and Her Watches valued at over $350. She was to follow up with photographs (jpgs.) - and descriptions. In 4 days. Well again, that NEVER happened. And, again after me chasing her with e-mails and phone calls of which she doesn't answer I'm taking measures to make sure she doesn't do this to anyone else. So, I AM contacting her manager and corporate. BMW... you have a name that stands out. Why and I seeing so many complaints about you. And, why do you allow people like this to represent you? | |
RJ  | 6/17/11 |
| Well, i feel that if I pay over 30,000 for a car, I should not have that many problems. I feel that the bmw is a great car, but has known flaws in certain models that should be addressed and or recalled. The warranty only covers so much, when the salesman says your totally covered, so right off the bat your swinging 0 for 1. I've owned GM cars with extended warranties that covered everything and I didn't nearly have to have it in the shop as many times as our 3 series. Bottom line. I was sold a car with bad tires and was informed that the issue would be addressed, however after the deed was signed and monies exchaged the dealer played dumb. Not to mention the numerous repairs that have been done,which should have been under warranty, but was denied-Not cool | |
| katherine blakefield | 6/20/11 |
| The car is great. The company not so good. BMW while accepting millions in tax breaks from the US government, is laying off union workers in California and replacing them will low paid workers. This would not be allowed in Germany. Our middle class is disappering. | |
| Elaine Highsmith | 6/7/11 |
| I have a 2002 325xi that was damaged in a hail storm. The first time I got in it to drive it (after the storm) to get insurance estimate there were all kinds of strange lights showing on the dash, even after the car had been parked overnight with no key back seat lights came on & off, and sometimes it would start sometimes not, also was draining the battery. I called the dealership to ask if hail could have damaged the electrical system, was told that was unlikely but that they could plug it into diagnostic computer to see. In the meantime, I realized that damage to the windshield seal had allowed water in and front floorboard (driver's side) was WET. My insurance company sent a rollback to take it to the dealership. They called and told me it wouldn't started so their mechanic beat on the starter and then used a long handle screwdriver to "jump the poles". Then diagnosed that the starter was bad. Then put on a new starter without authorization. Then put back on old starter at our request. When we picked it up and asked for the diagnostic test results, we were told they never ran one even though we were charged the amount they told me it would cost. They said I should have been charged $1000 because of them putting in & taking out the starter and that the amount we were charged was just for the mechanic to drive it into the work area! By the time all this had taken place, the front floorboard had dried and there is no longer any way to find out what was going on with the electrical problems. This car has had more problems (especially windows, moon roof, electrical) than any car we've ever owned, and the dealership - Rick Hill Imports, Kingsport TN - is very rude and does what they want NOT what the customer asks them to do. Will never purchase another BMW or recommend them to anyone!!! Like the previous post, it had been a dream car but now it's a nightmare car.... | |
| Lynae F. | 6/7/11 |
| I was in BMW getting my fluids filled for the last time under my 3 year warrenty and while I was there, I was told by the master machanic who worked on my car that my L/R Trailing arm was damaged and would need to be replaced for $670.00. I said no at the time due to I had already missed 2 hours of work. I took it to my old faithful machanic at Fire Stone and got it checked out...NOTHING WAS DAMAGED AT ALL! I took the car into BMW and asked the manager to check it out with me looking on...funny, they couldnt find anything wrong! Maybe because I was a women...maybe dumb or so they thought so. The manager said he was sorry, naturally the master machanic no longer worked there but I should be thankful the manager gave me a free tire rotation if used in 6 months..REALLY FOLKS! why not something for $670.00? What was that machanic going to do with my car for a day and a half while he had at....nothing probably because nothing was wrong! I dont have money to just throw away but I guess they think people who own Beemers do. I WONT TAKE MY CAR THERE PERIOD. I am going to let my friends and family on facebook what crooks they are. Be careful folks...get second opinions. I sincerely hope that someone from corporate contacts me about this... | |
| ML | 6/8/11 |
| I am the owner of a 2005 535i and I have not experienced any problems with the car but the service center at the dealership in Virginiabeach,Va is horrible.The advisor are not very friendly and I took the car in for simple oil changes and they have kept my car both times for two days without calling and advising me that they need to keep the car.The service advisors are not very cordial and I hate when I have to go to the dealership for service because I feel uncomfortable everytime I go there.I hate the service there. | |
| mel | 6/1/11 |
| I purchase my 2004 530i and it has been in and out of repair, just 1 month after purchase i had to buy a new battary, then 2 months later the transmission went out, now a month later the service light came on, something call a cyclone seperater is crack and need to be replace. I will never purchase another BMW. | |
| E46 subframe defect continues to occur! | 6/2/11 |
| I am the proud owner of an 1999 bmw 328i (e46)i love the car, its my first BMW, and now i have just joined all of the famous BMW 3 Series vehicles owners that have defects that cause fractures in the rear-axle supports in the vehicle’s sub-frame. I find it hard to believe that BMW was found at fault in an E46 Sub Frame Class Action Settlement, were they acknowledge to be at fault for building a piece of shit rear frame, and yet the settlement only stands for one year were they will provide service to all the vehicles that were damage exactly during this time, well not everybody drives the same, different distances, and different environments, this should of been an straight recall, my vehicles subframe is cracked, car runs like crap, and they will only stand behind their product temporarely, i tell first and last bmw, ive own several cars in my time, american, japanese, customs, and yet to find one in my 25 years of driving and working on all kinds of vehicles that would crack in the frame wich is supposed to be what holds the car together, wow what does that tell u about bmw, bmw + frame = crap.... now i have to come out of my pocket to fixed something they messed upon build up of the car, and believe this is not a cheap fix at all, this sucks and bmw sucks... my first and last bmw, short experience. | |
| Paying Way too much! | 5/27/11 |
| I bought my 2008 BMW 535Xi 3months ago. My 4X4 ABS malfunction light came on. Now I have to pay for a new transfer case! I hate having to shell out $3700 after just paying so much to get it a short while ago. I cant help but to wander if this issue could have been caught and fixed before I bought this car? Is this a known issue? | |
| April K | 5/21/11 |
| We bought a certified 2007 X3 out of the 17 days we had it, it was in the shop for 14 days then we had enough and traded it in they gave us under the price we paid. Then purchased a 2010 X3 at full price. It had spots all over they said bring in for service they could clean. Brought it in for service and they can't get them out. I knew that cause it's under the paint!!!!! Of course now they will not return my calls. Thats twice they are screwing us again!!! You would think that for $48,000 you could get a good car. What is really going on with this company? | |
| Greg F | 5/16/11 |
| When the brake booster line went on my 2005 5451 I was taken by surprise. Even though I was driving on Interstate 476 I managed to bring the car to a safe stop. The real surprises would come later. The repairs cost me $2300.00 A few months later I received a recall letter in the mail for guess what? The brake booster line. I followed the instructions on the letter for reimbursement and the dealer submitted my claim---that was four months ago. The dealer told me that a check had been cut and I would see it in 3 weeks---that was two months ago. When I tried to call the warranty dept at BMW, that was impossible---they don't have a phone I'm surprised at BMW. If I walked into a dealership and asked to have my car repaired and stated that I would pay them in 6 months they would probably ban me from there. I don't think it's fair because I wouldn't have had to pay anything had I taken that letter to the dealership---why can't I get my money back? | |
| ARC | 5/13/11 |
| I have owned 3 BMW's over the years and thought they always provided the best service. Well I learned differently. My BMW went in for it 3 year check-up and everything was fine. I hadn't driven the car for a couple of months and when I returned I wasn't able to start the vehicle. Right away I called roadside assistance to get a jump. Car seemed to be fine except it wouldn't keep the time on the vehicle. I called my local dealer and he advised that the battery is bad. Which would be a cost for the battery of $250.00 and then to sink it with the alternator was another $150.00. I could go out and buy the battery from a store and pay $125.00, but then need diagnostics run for $150.00. I called BMW and asked if there was anything they could do and they advised not. Similar thing happened with my Lexus except I was 2,000 miles over and they felt that since it was so close they would replace the battery at NO COST. I think BMW should stay out of NA. This will be my last BMW I ever own, Lexus is far more superior and real easy to deal with. When you go into their dealerships yu are treated with great respect. | |
| Regina | 5/12/11 |
| I love my car and the way it handles; however, BMW is the biggest let down. I purchased my car in 2006; last year, my 2000 328i would not go in reverse. Kicked out $1800 to get my tranmission rebuilt and the problem is still reoccuring. The mechanic is at a loss and is alarmed himself. I have done tons of research and have found that there have been the same problems with so many BMW 3 series and BMW has done nothing about it. No recalls or nothing. I am very upset because I got my dreamcar only to find out that BMW does nothing to fix the problems they know are existing amongst many consumers, which is not the consumer's fault. These defects are wrong. I would like to suggest a recall on the NO REVERSE problem amongst 2000 328s. PLEASE HELP. | |
| sammyp | 5/9/11 |
| I bought a certified pre owned 535i( only 20,000 miles) and I have had nothing but problems. I bought it feb 1st and its been in the shop 5 times already. Although its under warranty its a real pain to take the car into the shop, get a rental ( both times I had to get a rental I was not given a bmw) and deal with it. This car wasnt cheap and it has turned into a big headache. The 1st time the fuel pump went out, 2nd time it was a grounding issue, 3 time routers and breaks, 4time engine oil light came one saying oil was low ( but mechanic showed me it was full) which means theres a computer problem, And now it wont sync with my phone! Which it was working just fine up until a week ago which leads to think there definately a computer problem. All I ever wanted was a BMW and it has been the biggest let down!!! | |
| pissed | 5/10/11 |
| i own a 2003 325i in 2003, the Transmission gived out 2 times in 2004 for $2500 first time and 2011 for $1800 second time. | |
| Stacey P. | 5/10/11 |
| I am the owner of a 2008 BMW 528i. Within the first year of purchase the transmission needed replaced. It was a battle with the dealership to fix the problem but it was resolved. This past winter, 2010 I took my car to get the snow tires put on which I’ve done in previous years. When I got the car back I noticed it was pulling to the left. I called the dealership and took the car back the next day. They said it needed aligned. The car originally drove straight before the tire exchange. After BMW did the alignment, a day later the car was pulling hard right. I immediately called the dealership. The next day I took the car back to the shop. The dealership kept insisting it was the tires causing the problem. The regular tires were less than a year old with 7500 miles on them. BMW tried to push me off telling me to call the tire manufacture and deal with them. I did call the manufacture as well as took my car to a professional tire shop. The professional tire shop test drove my car and told me that it was definitely not the tires. They rotated my tires and found the pull was consistently to the right. I went back to BMW with the information I was given. BMW then put all wheel drive tires on my car and it still pulled to the right. BMW then said my car needed brand new tires. My car was in the shop for three weeks while they did their alignment testing and put brand new tires are on my car. Well guess what, it still pulls to the right! I'm getting very frustrated! The car has 42,200 miles on it and it's a constant battle to get this issue resolved. My car never had a pull to the right or the left for that matter until I took it to get winter tires put on. BMW insists now that it's the roads and the way the tires roll on the roads. Seriously? As I said, my car never had this issue. I've gone through the alignments, brand new tires etc. and the problem still exists! What is the real problem causing the constant pull to the right? | |
| Larry | 5/4/11 |
| I own a 2000 BMW 528i with 147000 miles and recently i had to replace an ignition coil. The coil removed from the car was stamped "BMW made in Germany". The replacement coil from the dealer was stamped "BMW made in China". If i wanted after market parts i could find ignition coils for 60% of dealer cost via auto parts stores and internet. I went into the dealership only to find Chinese parts being sold from dealerships. I would expect German parts from the Dealership Parts Dept. not Chinese. I am starting to loose my faith in BMW. I'll start looking at the Audi as my next vehicle. THAT"S JUST SOOOO UN-BMW, CHINESE PARTS!!!!! | |
| Kay Robinson | 4/11/11 |
| My X5 is 2008; already I have been back to BMW 8 times for repairs including a steering pump failure twice...within 2 months. | |
| Mr Unpleased | 3/23/11 |
| Hi Mr Mechanic , i own a 06 3301 red lol .. i drive less then 5000 miles a year , i am 47 yr f , for the last yr my car has had a passanger seat belt warning message in the nav window when i start my car , now i have time to take it to the dealer, its out of warrenty. So i ask the service guy if he could look at it for me . no problem. after 7 hrs , he tells me 1. yes it is the seat belt sensor . 2. but you have reset the warning so many times , ( it will be 750.00 ) to reset all of the warnings . and then we will know for sure if in fact that it is the sensor . 3. So do you want to reset the warning sensor , 750.00 then we will tell you if its coverd at that time. and we bmw will pay for the sensor . and i ask for my car back not fixed. they still charged me 195.00 for that infomation. is this right .. thank you Mrs Doty ./? | |
| Dave | 2/7/11 |
| I have a 2009 528 XI and am experiencing ( and have experienced for some time ) a high pitch squeal or screetch when the brakes are applied . I was told twice by the dealer that many owners of these series are , and have been experiencing similar performance . The dealer also said that there is no known fix and it MAY resolve itself in time . There must be a better answer . Is there one ? | |
| Ronald Bell | 1/5/11 |
| We are on our second brand new BMW in as many months. Today was the last straw. Apparently mice and/or other rodents find the wiring on this particular brand of vehicle quite tasty. We paid to have the wires fixed...when it happened a couple of weeks later we traded in the first one (instead of continuously repairing the wiring)and bought a second BMW, as this car has always been our dream car. As added precaution, we have set traps into the engine EVERY NIGHT. Yet, this morning, AGAIN...the buffet in our engine has once again become active. This coming Monday we are bringing the car back and will have to purchase yet another car...but, alas, it won't be a BMW. We cannot afford a $600 repair bill once a month. We have been reading the preceding comments and are curious as to what type, if any, resolutions have been offered. | |
| Curious | 1/11/11 |
| I bought a bmw coupe, experienced a couple of problems with the car but, I really do love the cars, thinking about upgrading when I save up the money. | |
| jr3y3s | 12/28/10 |
| I bought a BMW x5 about a year ago. The last 4 months have been Hell. There is a warning light in the car that the service center in Escondido can't fix. My car has been in and out of the shop the last 4 long months. Finally, they gave me the car back (not fixed) and said they don't know what else they can do. So, basically they gave me an unsafe car to drive. | |
| Igor | 12/7/10 |
| Bought car at 300 miles new BMW 328I And when they deliver it same day car was dirty and had scratches. Sales guy told us to come back some other time which we had to do. at close to 900 miles check engine light. Then sister parks car down a small hill, not even a big hill car rolls through her foot, drags her and hits the school fence. After that I had to take my sister who is a lawyer to hospital and be with her for x-rays and etc. My sister has plenty of witnesses. The next day car gets towed to San Francisco BMW and dealership ignores us for a while, talk to sales guy he barely had time to direct us to the server department. Management refuse to talk to us. At first they do not provide us a loaner car and then when i asked for manager again they got us a loaner with almost no fuel. Once we gave them keys and signed the repair order warranty form they drove car "test drive" over 600 miles. When spoke to their service manager no help whats so ever. Car license plate and cover was damaged due to transmission didn't hold car at park position. No only the car was returned not clean also they did not refill the tank. When we gave them a car it had almost 1100 miles upon return it had 1700+ and half tank of gas. Now the car has 600+ miles less warranty thanks to San Francisco BMW. I want a brand new car , i bought a brand new car and i am expecting to get this one replaced or get $ for the miles techs had a joy ride in~! BMW does not provide a solution to my issue i addressed. I am in process of talking to a lawyer about this issue. San Francisco BMW has "F" rating at BBB.org! | |
| madi | 11/25/10 |
| I am the owner of 2008 335i. since I bought the car I been having problem. especially when i drive it for a little long time the car slows down and it shakes really really bad no matter how much you push the gas it wont run. I took it to the dealership several time but they didn't do anything about it. I did not took it serious at first but now its getting worse. I just took it last week again the adviser told me the same thing. I am very scared because it can cause a deadly accident if someone is driving in highway and all of sudden the car shakes and stops on its own you can get hit by another car. I don't know why BMW is not doing anything about this. I am very upset I don't ever want to purchase BMW. BMW also have bad service!!! | |
| Debbie Williams | 11/13/10 |
| I was aproud owner of 2000 540i bmw until 11/11/2010 I took my car to the carwash and prior to exiting the wash i notice i had lost brakes moments later the vehicle started misfiring and suddenly the engine shut off I restarted the engine thats when all sorts of noises ans smoke started coming from the vehicle I knew instantly the was major problems I got out of the car there oils just pouring from under car i called for towing had vechicle taken to bmw of silverspring md where tey evaluated the car and determine the vehicle had hydrolocked. my insurance company wrote the car off as a total lost very devasting conculsion | |
| Cosette Elaine Kuntz | 10/12/10 |
| I am the proud owner of a 2002 BMW 325XI . I purachased the car new and to date have 130,000 miles and relatively little maintenance other than the required schedule of service. However, I reacently noticed 3 rust areas beginning to appear. They are as follows: 1 over the left rear tire, 1 over the right rear tire and the final one just below the trunk door. I pointed this out to the service manager at Bell Motore in Newton and he was very surprised to see this happening. My car is always garaged and washed frequently. Can you make any recommendations as how to handle this problem without it costing me out of pocket expense? I know BMW prides itself on the finish of each car expecially those made outside of the USA. Unfortunately, many of the American cars start to rust well before they become olf. Prior to my purchasing a BMW, I owned two Acuras and neither one of them showed rust even after six years of ownership. I was about to retire and wanted to treat myself to a very special car. Since my son owned a BMW 500 series and had only positive things to say I decided I would buy one. My car is in very good condition with no dents. People do not believe how old this car is. These rust spots are upsetting me as I have no control over them. Will you kindly respond to my inquiry and comment. Thank you, Cosette Elaine Kuntz | |
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