Avis Budget Group, Inc Corporate Office & Headquarters

The first time I rented for over 30 days. was offered a Mustang for only $5 more per day. My next rental one month later again for over 30 days I was offered a Mustang for $20 per day. Was told couldn't do the $5? $2000 spent in recent rentals and today in mail I received a notice of $150 extra charge for pet hair. I will NEVER use Budget again.

Why can you not staff according to expected reservations Sat in line to pick up car for 30 min. Only 4 agents on the counter. Others in front of me said waiting 40 min Almost as long as most flights Come on Service service service

Recently transferred to Bahrain and didn't bring my car along so I rented one for just the weekend. They told me my card would have a pre authorization of 100BD. (About $265). Well my card was charged and it is currently a week later and they just keep telling me that it is not a charge. I showed them my online statement that showed they charge and they are still denying the charge. Beyond pissed and want my money back. NOW!!! Looking like I will have to dispute the charge through my bank

I rented a car while in Phoenix AZ for a Buisness trip. On my way back to the airport I got a flat I called there emergency line and was told it would be at least 2 hours to get someone there for the flat. They told me to drive on the rim to the Avis lot and park the car. Now a month or more later I get a bill from them for $289 dollars for a new tire after I did exactly what THEY told me to do. I will never rent from budget or Avis again on top of that I asked for the insurance they offered to be charged to me when I called about the claim I was told they did not have it on the account and it was my fault. What a bunch of *~€{¥=][€_£~#*\!!!!!!! I hate them and would not ever recommend them to anyone! Better yet you can't even find a corporate email to complain to them about your service they really don't care about customers or they would have way better service. Don't rent from them anywhere.

Well, I rented a car from the East Dallas area. When we agreed on the price, I asked them if I could use my $100 Avis gift certificate to pay a portion of the bill once I brought it back. The agent told me "Sure, every bit of help is nice." Yet when I returned the car the same agent said that he couldn't accept the gift certificate at time of checking in the car. This would have been nice to know at time of rental. The two agents explained that they can only accept Avis gift certificates at time of rental only...not upon returning the car. This really didn't make any sense to me so I asked the manager. He only confirmed what I had already been told but no reason why. Corporate doesn't answer calls or return messages.

I rented a car through avis, and i agree with the above person about being charged 2 times the price for an extra day. Not to mention I get another for 17 dollars that was on my account a week after i returned the call. You can't ever get a manager, there is no customer service and they are in fact the absolute worst rental company. save your money and time and go to hertz

Budget rental rented to a person that came from the Philly airport who caused an accident in Williamsport pa and fled the scene on foot... to a pregnant woman and her toddler. They are avoiding the pregnant woman who needs them to take care of their end of the insurance. This place is unethical and will soon have a lawyer on them about the matter. Never will I reccomend budget rental EVER!!!

I travel weekly. Only rented from Avis/Budget twice. First time was ok then they ripped me off bigtime next rental. Same car 1 day extra. Twice the price. Aweful customer service.

I was a passenger in a car rented thru Budget recently and mistakenly left my wallet in the trunk of our car. It was not discovered until I was going thru the security line with only 45 minutes before my flight left. We called Budget and a manager helped locate it and rushed it back to the terminal to meet me for a fast pick up. She was amazing in customer service and kept me at ease in the stressful process. We meet at the terminal and I received my wallet fully intact, and raced back to catch my flight since they held the plane. This Budget leader went way out of her way to save a customer to restore his identity.She could have chosen not to jump on the shuttle or passed on going the extra mile to help me...she chose to make a difference. This is the type of customer service that is not always received by other companies or people...but it is tremendously appreciated. Thank you for hiring such a wonderful employee and congratulations on Budget's training and customer service to their staff.

Ok I wanted to verify a $30 charge to my card so they give me a number to their claims department.(They could have transferred me) I call and call all day and leave several VMs and still no response to my inquiry. These people are just out to get your money and apparently your lives.

Tried to get a car for a day, the service was below 0.... We exchanged cars for 3 times. Every time, there is problem with a car, it's like , we have to do a maintenance check for each car , there is a problem with noises , the bumper was broken, check engine light was on. In addition , bad bad customer service in Dulles Virginia location

I was totally scammed in 1996 in Victoria BC. I rented a cube truck to move my furnishings, bought all the insurance available. Due to the fact that I was inexperienced at driving such a tall vehicle I accidentally hit the top front of the truck into a roof overhang. This pushed in/damaged this front piece that seemed to be made of fiberglass, bolted to the actual metal front of the truck up high over the cab. Well Budget said that piece of the truck was not covered by the insurance as it was considered an an accessory and accessories are not covered. I was not told that when I drove the truck off the lot that the entire truck was not covered. When I argued this, and said why was I not told this and given an option to buy more coverage to cover that piece, they said they had no insurance for that piece. So I had to pay over $700.00 for a new piece to be bolted on, of course they did all the work and I had to buy the piece from them etc. I had no choice, if I didn't pay they would send to collections and ruin my credit rating. I talked to all my friends and no one knew that that piece at the front above the cab is not covered, and on further speculation, it seemed to be the most likely place to suffer damage on any situations of height restrictions. What a scam!!!

I made a reservation for my husband at the or Orange County, CA airport office with Budget and told the Staff at that time we were not getting thier insurance as our home policy covered car rentals too. Then when my husband went to pick up the car, he was asked if he wanted to get insurance, he said no. When he got home he said they over charged him about a hundred dollars than what he was quoted. I called immediately and was told the paper my husband signed included insurance. I have phoned three times to get the ctra $90 off our credit card and they refuses each time.

Can't figure out why Avis offers a better rate to someone that walks in off the street than someone with a corporate discount. The discount was under an employee discount program for personal rentals and offers no additional bells and whistles. Inquired on the live chat but no explanation was offered other than "that's too bad". I guess they bank on you figuring your are getting a good deal because of this big corporate offering so you don't check otherwise.

There is nothing less than a poor rating,,, the worst..... experience; renting from Avis received my confirmation # all in writing, get to Orlando Airport go to the counter ask FOR A CAR..told me 1 HR wait.....why make a reservation??????????????? Returned the car 2 days early, had a $30.00 coupon, no one knew who was suppose to deduct the $30.00 so they charged my account....OVERALL I felt I delt with incompetent staff....NEVER WILL I RENT FROM AVIS!!!!!!

I have just finished reading exactly how I feel about Avis. I rented a car in Kansas City, Mo, drove to Eldorado Ks and Winfield, Ks. One time my niece was in the car with me for a trip to the Post Office in Eldorado and that was the only time that there was another person in the car. I have not smoked since 1974 and my niece who is 57 has never smoked. I was never in the same room or building with anyone who smoked. Yet two weeks after I returned home I received a letter saying that I owed $250 to clean out the smoke smell from the car I rented. Are you at Avis completely corrupt? Is this just a scam to pry more money out unsuspecting patrons? I have rented from Hertz and other companies and have never experienced such complete dishonesty. I have learned my lesson you can be sure and I am sure you know what I mean and will pass it on to my friends if I have the opportunity.

Beware of renting a car with Avis in Europe. We declined insurance and first we were charged an extra 100 euros for cleaning. When we successfully challenged the charge with the help of our credit card company (Amex), the next week we were charged over $200 euros for a scratch on the bumper. We left the car clean and we did not scratch the bumper. Spend the extra money and take the insurance because as soon as they see it declined they find something and directly charge your credit card.

my trip started at teds moving in davie florida went to my storage packed the truck. left for north port 200 miles away . thats when the problems started the front end started shaking. not a litte shake than 75 miles into my trip the ac went and its 90 plus outside so i sweated and shook 125 miles to my destination a horrible experience.i feel compensation is due in this matter my phone is 9545156843

VICTIMIZED FOR OTHER PEOPLE'S DAMAGE! We had a terrible experience which we consider unethical for a world-renowned rental company as the Avis Budget Group. We rented a car for three days in Munich Airport, Renault Laguna GT 2 ODCI, Registration DE WIAJ7262, to be returned in Frankfurt Airport. We were given a key and a name card, with the instructions, "Go to P6, take the East lift to the 4th floor, and your car is in __. This piece of paper will enable you to exit the parking lot." I nervously asked, "Is there anybody there to inspect and familiarize us with the car?" "Sorry, no." We did not take full insurance as my husband is a careful driver, so we did as instructed and drove off. We did not even inspect the car and again, there was NOBODY at the Munich Airport Parking lot to inspect the car with us. We selected hotels in Stuttgart and in Heidelberg with parking lots and took the tram to see the town. When we returned the car in Frankfurt, as soon as the inspector saw that we did not take full insurance, she inspected every square inch of the car and found a tiny dent by the right side back door. She then blamed us for the dent and for not taking full insurance. When we explained that there was nobody in Munich Avis Parking lot to inspect the car with us, she told us to explain our case at the pay counter. When we got to the pay counter, the lady again blamed us for not taking full insurance and charged us Euro 692.68 for an almost invisible dent, which we did not make. We told her that there was nobody to inspect the car and see us off at the Munich AVIS parking lot, and SHE WOULD NOT BELIEVE US BECAUSE AVIS ALWAYS, ALWAYS has people in their car parking lots. I wished she would go to the Munich Airport or at least call her colleagues, but she did not care. Then she gave us a telephone number to air our grievance within 24 hours when we got to Bangkok so that the insurance would consider our case: Telephone Number 0045/6171/650. As soon as I got to Bangkok I called and called the number, and the operator said the number is not complete. IMAGINE, SHE GAVE US AN INCOMPLETE NUMBER! Please, please, please, AVIS Budget, assign staff at the Munich Airport P6 East Elevator Fourth Floor Parking Lot to inspect the car with the customer and make the lady's assertion in the Frankfurt Airport that AVIS ALWAYS has staff come true. And please tell the Munich Airport staff to INSPECT returned cars very well before renting them again to trustful renters. And if possible, please investigate our case Rental Agreement 652454950 because the phone number given to us is incomplete, and not charge us almost $1000 for a tiny dent we did not even make!

My wife and I rented a car on August 26th 2012 at the Avis location 6291 N Blackstone Ave FRESNO, CA 93710. Upon renting the car we asked the customer service rep how much would be pulled out of our account. The rep gave us a print out that should $158.77. On the following buisness day an amount of $358.38 was withdrawen from the account. We called into the location to find out why we were charged that amount. When I explained what happened with the over double charge to my card, the manager offered no apologies that I wasn't explained by the employee, Erica, about the 200$ deposit plus being charged for the whole weeks rental in full. He said it was a hold and I talked to my bank and confirmed that the amount of 358.38 is coming out of my account on wednesday (the whole cost of the rental is 158.38), even though we aren't returning the car until sunday. I told him to credit my card back the 200 and he said, 'no, I'm not doing that'.... he was laughing and very defensive and I kept asking him if he was really the manager because he was acting really unprofessional and rude. I told him I'd return the car and rent from someone else and he asked when I'd be coming in. He kept trying to hang up on me as I was talking to him and asking if there was anything else that I needed and goodbye... I told him that he was not behaving like a manager and should take it seriously that his staff isn't informing customers of all the charges... He said, "would you like to leave a credit card instead for payment NOW?" I said, "no, I don't have it one me, thats not the point" he was huffy and ended up hanging up on me. At the time of rental we were never given an option to pay by credit card or debit card and we were not informed there was a deposit if a debit card was used. I called into the 800# and recived the exact same responce.. Im sorry they didnt inform you but that is the policy. She gave me the option of paying by credit card but we would have to into the lacation and we would have to wait for the other amount to be returned to the other card; it could not be done over the phone. My wife and I live 40 minutes out of town, both work full time and then have to pick up our daughter after work. We do not have time to make a special trip to work this out plus. I felt there was a complete lack of customer service from every end in dealing with Avis. the extra $200 debited from our account really put us in a bind and was something that could have been avoided in the beginning if we were properly explained the policy and given an option to pay by credit