875 Reviews For Ashley Furniture Headquarters & Corporate Office

Don't buy from Ashley Furniture period...

I don't have enough time except to say. I purchased in January 2013 it is now September 2014. I still have bad furniture and no response from them. Just Don't shop at Ashley furniture.....

Ashley Doesn't Care

We bought our Very expensive Dinning room furniture (table 6 six hutch & buffet) in June of 2014. Wasn't delivered until July 2014. It was damaged. Called the store where we got , called the headquarters too. They couldn't get someone out until the end of August just to see if it was damaged then that guy has to send in for new. Received our new furniture Sept 10th again with issues. On Sept 27th 2014 a tech from Ashley was suppose to come out to fix this furniture and cancelled. Now we are pushed back to the week of Oct 14th., for them to look and fix again. Not even sure if we'll have dinning room for Thanksgiving. POOR CUSTOMER SERVICE TOO.....ASHLEY IS THE WORST EVER!!!! .

Bad bed

Ashley Furniture Is the worst place to buy furniture from. I would never recommend this store to anyone. They sell bad stuff and if u complain they never wanna do anything about it. They won't even change it and u have warranty. They r jus simply the worst. I would never buy from them again. I bought a bed from them and had a 10 year warranty on it plus the 30 day free trial. Before the 30 days was over there was a big sink in the mattress and when I called them they didn't want to do anything about it. Since then I've been sleeping on the floor. Coz I cannot afford to waste money on another bed rite now. People work hard for their money and these fools r taking it like we get it for free and cheating us to.

Lies and Worse Customer Service

Bought from Ashley store in Temple Texas 9-5-14 with the promise of delivery the next week... It is 23 today and still no delivery.. The worse part is after hours on the the phone with a paid invoice in hand, it will take 3 weeks to get our money back!!! It didn't take me 3 weeks to pay them but it will take that long to get my Cash back... Geeez corporate office do you even read these reviews? Really 3 weeks to get my money back? I will NEVER buy ASHLEY again!! I took my business to BOB MILLS and received excellent customer services better prices and better quality furniture and in the end Bob Mills gained a customer for life!! $ 10,000 in furniture for our new home money well spent at BOB MILLS

Lies lies lies

Horrible customer service and it's been one lie after another. Purchased our living room set on Labor Day and still haven't received our furniture. We were scheduled to pick it up on 9/7. When we went, the warehouse was empty. They promised delivery on 9/11 and never showed. Promise delivery for 9/14 and again no shows! I took an unpaid day from work for delivery on 9/18 and still no couches!


I'm disappointed in the customer service I received.

Damaged goods

Bought new house...planning on furnishing one room at a time every 6-8 months...Bought living room set, loveseat and couch damaged and they had to reorder, third piece swivel chair had to be re-stapled after 6 months because backing was peeling off and we have used the chair 3 times...Ordered 4 poster bed, 7 pieces severely damaged..chunks of wood missing...cracks through railings..very disappointed...sleeping on mattress on floor in meantime...7 new pieces delivered yesterday, 2 pieces still damaged...now waiting again and sleeping on the floor...guess we arent furnishing the rest of our new house through Ashley...very frustrating!

Horrible Experience

Are you at all aware of the ratings of the Ashley store in Humble, TX? They lie about the availability of the purchase knowing that if the delivery date is beyond 48 hours, you will purchase the furniture and knowingly sign the agreement that you cannot change your mind after 48 hours. Then, they move the promise date out to the actual date. Looking at the notes posted here. It is not just the store that I visited, you have the same problem everywhere.


i will NEVER buy from Ashley again, I bought a new Living Room Set, when delivered the sofa was broke. I called to get another one and they sent me a USED Sofa that was tore, and had a TV remote in it. and Grease on the Arm. Now for the 3rd. one they want me to miss work AGAIN.


I haven't even received my furniture and contemplating letting them keep it. Was told my delivery would be between 9/14-9/21, if furniture arrived sooner it would be delivered sooner but i would be contacted. Today is 9/13 i called to ask about my delivery and the young lady on the phone says your furniture has been here i don't know why we haven't delivered it! I was floored and needless to say not happy! If you have the choice purchase used furniture it will be much better than dealing with these CROOKS!!!!! The local store is North Charleston, SC

Credit Report Concerns

This company promised me to put my credit payments on my credit bureau which is the ONLY reason I bought the furniture. They haven't and now am embroiled in problems because of them including not paying the remainder of the bill.

worst ever

worst buying experience ever. Furniture delivered defecting & 2 1/2 mo.'s to get anything done. Wait times for customer service 30 min. plus and you sometimes get disconnected & have to start over. Don't walk away from Ashley--- RUN. Pay a little more for good stuff somewhere else. You'll be glad you did.

Delivery and Acceptance now

I went into Ashley Furniture in Sugarland location and purchased a mattress, sofa and tables. Had a delivery date scheduled for 9/3. Salesperson, Carol waited on me. Received an email informing my date had been changed to the following date. I called the sales person she promised to call back and never did. I ended up working with someone else was promised delivery on 9/10. Received a call from the driver informing me they were 20 min away. I went downstairs to let them in and I got another call telling me they were lost and not and they will get back to me. I got another call from the young lady telling me we need to reschedule my address is not on there route. I signed up for credit and the payment is due for furniture that I don't even have. I cringe every time I see your advertisement on television.


I bought a couch, side table, and TV stand 4 weeks ago. The couch has been delayed twice now and I have been told that it will not be delivered for 3 more weeks. If the couch was on back order we should have been told this at the time of purchase! Now it is too late to cancel, we have no couch, but are expected to start making payments? Ridiculous!

Ordered a bed and a couch which arrived at 7am when they were told multiple times and emailed as well not to come until 9:30 am, because we would not have the keys to the apt. They left and in order for them to come back charged another $140.00 delivery fee or they would not schedule another deliverer date and time. They make a mistake and I pay for it!!!! What a racket and way to make more money. Hopefully it will come tomorrow? This is not over yet!!

Shabby furniture, shabby treatment

Bought a sofa less than 4 months ago and, with normal use, looks shabby and is of poor quality. Had a technician to the house, he agreed with our assessment, but Customer non-service would do nothing for us. Customer service person was rude, did not listen, and frankly sounded like he was a horrible fit for customer service. We also paid for a protective coating that was not applied and customer service would not even address that. Shoddy, shady business practices and we will not go back. We are pursuing this with the BBB and other avenues but realize we may not be successful. Regardless, this company is a rip off and displays no customer service/satisfaction whatsoever. Buyer beware!! Run away quickly!!

not worth it

I will make sure you lose as many customers as possible. Every one on twitter, Facebook, any possible social network will hear of how bad you are at the service and product you provide. Just get prepared.

Bad Business

I purchased furniture from the Galleria store in Houston TX back in July 2014. I arranged to have items shipped in August 2014, on the day items arrived I was missing the lamps I had purchased and was told that Ashley does not deliver these items and that I would have to picked them up from the Galleria store. then on one occasion I was told the lamps would be shipped in September 2014. I requested to cancelled the lamps and was told I could not because I had 48 hours to cancelled. what a joke! this order was made back in July 2014...

Worst experience ever

I was going to write another review on this horrible store, but there's already 894 ahead of me. What's wrong with this company ?? They don't care about the consumer at all, only about lining their pockets . This is the worst store EVER

Failed commitments 3 different purchases!!!! I hate Ashley's

I don't know how many Effin calls it takes for someone to listen and take responsibility to help you. No one owns it, I am so patient this is my third purchase of a Fruniture set. They have screwed up every last commitment, it's never delivered or ready for pick up when they say it will be. It's a run around I will let everyone know not to show here

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