854 Reviews For Ashley Furniture Headquarters & Corporate Office

Inferior furniture

Ashley furniture sells inferior furniture and sell's even a worse extended guarantee from Guardian. My son bought a leather sofa set a little over a year ago which is cracking and splitting. When the warranty was called they would only fix 1 cushion as a courtesy and it would cost him $160 to do the rest. They only fix accidental damage not replace inferior materials that were used. So I guess if he sat on the couch with a knife in his back pocket that cut up the furniture that would be covered because it was on accident but does not cover the crappy material that you used that is breaking down. Even the repair man that came out said there was something wrong with the material and it should not be doing it., I will never step into a Ashley or Value City furniture store and will definitely make sure none of my money ever goes to Guardian.

Horrible Service

NEVER shopping at Ashley Furniture again! Daughter ordered a couch and made sure with salesman and manager that it would be available for pickup on the 2nd as soon as they opened, asked the manager twice, MUST have before the movers come and she leaves for Ft. Bliss, called the warehouse today and it won't be in until tomorrow could be even after they close! THEN on top of that even though she paid with debit they will be mailing her a check so could be up to 2 weeks before she gets her money back... But they pulled it out before we even got to the parking lot! Ashley Furniture in Live Oak. In the end the manager barely even muttered an apology under her breath and that was as close as she came to apologizing, no apology from the store manager or the salesman either! Not only will they lie to you and make promises to get a sale, but they could care less! Fantastic way to treat someone serving our military! I will be sharing this with everyone I possibly can!

I was told by the salesman that when they delivered my dresser they would take my bed. The day the dresser was delivered bed not taken called customer service and was told by customer care that it is up to the driver. I called the salesman he said he would take care or it mattress still here stored in the backyard. I will never go back to ashleys again they lie to customers.

Horrible

Horrible!!! will never shop here again I went to the store in Colton, CA purchased a sectional and ottoman was told my the sales rep it would be ready on Tuesday the 26th. I called before picking up furniture and was told over the phone that it should be ready just go pick up so I went to pick up they told us it was ready that it would not be ready until September 7th that's two weeks with no furniture. this is ridiculous people go buy furniture because they need it right away not in a month or so. I will never shop at Ashleys again.

Insulted

I went to the Ashley store in Arlington Texas and tried to buy furniture with my Ashley credit card - I had more credit on my card than I needed and they demanded I pay a 12% cash down payment. You don't have to pay down payments on credit cards to use them- I had a bad experience- their credit cards are not worth the plastic their printed on. they insulted me and encroached on my integrity and I will not forget it.

horrible experience

The sales representative never told me the furniture was being delivered after it was sent to the warehouse. She only told me it arrive between the14th and 21st. My purchase was on the 5th of the same month. On the 14th I called and was told it wouldn't be delivered to the warehouse until the 25th. I advised the phone rep I would be on vacation she Saud they will hold it for me but at a storage cost. When I tried to cancel they said all sales were final and I couldn't cancel my order. This company is bull and if u like their furniture just purchase it through another distributor.

Service

I went shopping at Ashley Furniture in Wilkes-Barre Township with my family and when we walked in at 7:00pm we were reminded 3 times that they were closing at 8:00. Then as we were walking around looking to purchase furniture, a female sales rep walked up to us and followed us to the entry doors at 7:40. As soon as we walked out, she locked the doors. WE WILL NEVER SHOP THERE AGAIN!!!! I will tell all my family and friends on social media not to shop there!

Horrible service

The service at Ashley in Brentwood,TN is horrible. They are inconsistent, doesn't follow up with there tasks. I am very unhappy with the service.

Worst experience EVER

I have never had such awful customer service from any company. I should have checked the reviews. We ordered our furniture 2 weeks ago and they keep (for some unclear reason) taking us off the delivery route. We have guests coming on Friday and this kind of service is unacceptable. I am a real estate agent and my priority is customer service to my clients. Obviously, they don't have the same ethics as me or other reputable companies.

I will never go to Ashley Furniture again!!!!!!

This has been the worst experience in bad customer service , like you, they tried to fix my furniture after they brought it here damaged.I made them bring me another one and damn it was damaged too! I waited on hold for an hour for delivery because they took the phone off the hook for lunch break between 12:00 and 1:30 please be aware! If you are smart its better to spend your money with Star FURNITURE are Gallery Furniture and get better service. Cooperate Office was no help either!!!!!!

customer

Purchased a bed, 5 drawer dresser and mattress with boxspring on 5/03/2014. When items were delivered the delivery guys instructed us that since this was a storage bed it did not need boxsprings but that it would be okay anyway. Bed broke today due to too much weight, between the mattress box spring and 300 pounds of body weight. No one at local office willing to do anything to help. This is our 2nd purchase from them and will be our last !!!

Horrible Customer Service

Horrible service. When I called the "corporate office" in Tamarac, FL, I get the run around. Was told there is no other number to call and no one else to speak to. I will NEVER shop at Ashley Furniture EVER AGAIN. My rating is a -10

If I had the option of putting 0 out of 5 that is what I would give Ashley Furniture Delivery Staff. After spending thousands of dollars on my bedroom set the chest was defective. The first wanted to repair the chest and I told them NO. I wanted a brand new one. Why would a customer want to repair a piece of furniture that was just delivered to them?? I was then promised that my furniture would be delivered this week by the manager of the warehouse. I'm now finding out that he left for vacation without mentioning my delivery. I'm now having a housewarming party this weekend with clothes all over my guest bed. NEVER AGAIN!

Terrible service

The customer service of the delivery staff is absolutely horrible!! I have ordered thousands of dollars worth of furniture from them and I will never again use the store located on va beach blvd because of the behavior and professionalism of their delivery staff. They were rude, ignorant, lazy, and just down right disgusting. I am so very disappointed as I love the quality of Ashley furniture but if this is who they have and allow to represent them then I will no longer spend my money there.

The WORST Customer Svc / Products

We have refurnished our new home through Ashley Furniture, thousands of dollars, countless hours of waiting for deliveries that are late, weeks & weeks out ony to finally receive your furniture and it's torn, cut, faulty in operation. The sales people are like Vultures when you walk in the door just so they get their commission for doing nothing but writing up your order, do you think they call you to make sure your order was on time, correct, undamaged, etc. NO THEY DON'T they just want their commission. The Yorba Linda California store is the store I am complaining about, even the store manager is rude. WE WILL NEVER SHOP ASHLEY FURNITURE AGAIN . . . I can' believe they are still in business, they need to focus on the happiness of their customers, do they even read the reviews, if they did perhaps they would improve. Hate this store with a passion . . .

Swindled in Oregon

We purchased our couch & love seat November 2013, when our furniture was delivered I thought it felt different. The "leather" didn't feel as strong. December I called Ashley due to leather wearing off. January repair guy FINALLY comes out. He does a poor job "fixing" our love seat center console. Seems don't line up, the back isn't down all the way and the guy sat on my floor watching The Croods causing the project to take over 4 hours. I reported more issues with the furniture to the repair guy. February 2014 UPS delivers a huge package from Ashley. March. April, May, June & July I keep complaining. Ashley finally sends a guy out to assess the furniture. Ashley wants to send Leather Medic out to spot dye. I request exchanging furniture. Ashley refuses. I remind them they have a huge package here since February. They have no record of it! Leather Medic guy is a no call no show twice. What a joke!!!

Damaged Goods

I purchased several items from Ashley Furniture I Delaware, when I went to pick up my furniture both pic exes were damaged. I spoke to the Store Manager who said she will take care of the situation . Well, that didn't happen. Ashley furniture promised me two new pcs. I waited more than a week for my items . When the time came to pick up my new furniture. One item was repaired and the other was new. I explained to the store manager that I wanted new items because I paid for new items. No one informed me about a repair. Was it a surprise to me. So when I called the store manager she had a very bad attitude and was rude and unprofessional. She needs to be retrained on how to deal with angry customers.

Please read the ratings before you think about going to Ashley Furniture. I gave them 1 star and believe me when I say that is about 10 stars to many. Their Customer service is terrible. The furniture quality is terrible. We gave them the benefit of the doubt and purchased a few items. Everything that we have purchased at three separate times has arrived damaged. Dealing with their customer care is a joke. They have yet to do what they say they are going to do.

mad as hell

The Ashley store in Owensboro, ky. Is absolutely terrible. My father in law went to get a kitchen table and a recliner. They asked him if he brought help to load it and he said no but there are 3 sales guys right there that can help and they told him they don't do anything for free and they made him load it all himself. I am shocked that a 58 year old man was watched by young men and they didn't lift a finger for him.

Waste of $1200 and time

Purchased couch and loveseat in june and both don't have enough stuffing in their cushions-been waiting 2 months fo rit to be fixed. AShley furniture does not stand beside their products and won't help to get their items fixed. Somene was suppose to be at my home at 5pm and they showed up at 9:30!! Asked for a manager number and was told "He won't speak to you". What a joke!!

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