928 Reviews For Ashley Furniture Headquarters & Corporate Office

Delivery guy damaged the ceiling fan while putting up the bunk bed... Had it replaced by paying out of my pocket. Still waiting for ashley for my reimbursement. It's been 5 weeks and I still haven't received the check. So frustrating having to keep calling to follow up and it's such a hassle... Never gonna offer from ashley again!

Bed still not repaired

Purchased a bed and it had scratches and pieces missing sent them pics and they still haven't got back with me.

Very Poor customer service

Received half of furniture been 2 months still.

dissatisfied customer

just plan bad service and damage goods never deliver proper bed approaching 6 months now.


It has been a total nightmare won't be on my list of returning to them

never will i purchase from Ashley furniture

my son is in the military in Melbourne,Florida and we got him furniture for his apartment off base,the delivery guys stole his wallet with his military badge and bank card.this will be the last time i purchase anything from.Ashley furniture store again,this shows they cant be.trusted customers homes...


I bought some furniture n they gave me the wrong furniture item then I call n they say it is but I know what I choose so I go To the store they tell me I can return it n then they tell me I can't n all they can do is store credit bad customer service will not everyone shop their

This place has the worst customer service. Please Please take your buisiness elsewhere. We tried receiving furniture multiple times and every time it was messed up. This company needs to be held accountable.

terrible terrible

we are on our 5th dining room table…….it's almost a joke in our home now that "Ashley is coming again today….."

Order / Delivery

This was the worst experience. the customer service was so poor and unacceptable. Reading this site lets me know how bad this really is..


Ashley did not deliver our furniture by the stated date. In fact, the told us to wait an additional month. Which who knows if it will be in by then. How is this company not being held accountable?


continutal delays with the delivery of klids beds. they have more stories than walt disney....

poor poor

We will never purchase from Ashley again. Have been waiting for our bedroom furniture for a month. It has been rescheduled three times now. On hold with customer service for over an hour and still no answers. Extremely disappointed and can't figure out how they stay in business.


Extremely disappointed in the service/ delivery I received. I will never purchase or recommend Ashley to anyone. Apparently there isn't anyone paying attention to these reviews or there would be some action taken to make corrections.

awful service

never in a million years have i experience such disrespect for an error the store committed

my delivery is delayed once again they delivered my dinning set and didn't put it together and they will not come out and do it im going back a forth with them I paid for this service never again with I by anything from here.

so called leather man-made leather

pitted within the 1st year , called numerous times wont call back, poplar bluff missouri beware of service

Broken bed

Bed broke first week January after having it 4 months. Someone came to repair it 4 weeks later and said there were missig parts. Now they sent us the parts and expect us to fix their mistakes. Horrible horrible place

fee for travel...really

I will never purchase from here again. Bought a desk and after two months its peeling. I called to have them come and check it out but I have to pay $50 for travel...really! Called the store and they said if I purchased the extended warranty it would be covered.

Nightmare with Ashly Furniture!

Furniture was not delivered when promised. Furniture was damaged when delivered. Be careful of the ins tore resources such as there finance company and leasing company is very unethical, rude and unprofessional. I would never recommend the Reno, Nevada store to anyone.

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