895 Reviews For Ashley Furniture Headquarters & Corporate Office

Having a really bad experience.

what else need be said?

What else can I say than has been said too many times. They delivered the wrong furniture. The right one is in the showroom, but when I suggested the sway, they just laughed at me! They hung up on me when I complained about their service. Save yourself -- don't use Ashley.

Not leather

We have had our couch and love seat for less than 7 years and the bonded leather looks horrible. I was told it was real leather and it is not. Looking for the class action lawsuit to join. I thought we were dealing with a good company. Terrible!

Worse Customer Service

My husband & I drove 100 miles to Medford Oregon to buy a sleeper couch & 2 chairs. We found the backing of the couch had a defect a piece of metal was pushing out the back of the leather. Ashley told us to bring it back our self, and they would charge us $80.00 hr to fix it. I asked what about the 5 yr warranty and they said OH no it is only guarantee 30 days. We are looking for office furniture and a couch for our Den but I will never go back to Ashley Furniture again. Hope you don't.


We feel like we were lied to when purchasing a Sleeper Sofa and then given another date of delivery and failed again. Can anyone imagine taken time off of work and waiting for furniture to be delivered and they are unable to twice??? Really?? Ashley furniture failed!!!! I would not purchase anything from there and they will only give half off delivery. Great compensation Disappointed!!!

corporate unprofessional

I have been trying to reach corporate headquarters HR dept for several weeks. Everyone keeps telling me that they are swamped. I hope these negative reviews can make them un-swamped becaues their lack of professionalism is unacceptable!

If there is - star I give it to ashley...worst experience. .. i will never go back to that store..

Ashleys furniture store located kissimmee, Florida Osceola Pkwy is the worst Store if dealing with the acceptance part, 90 day same as cash. So-called "district manager" was the worst person anyone can deal with. Didn't care losing a customer or two. As per her words. She is a Horrible person. How can a company have someone like that representing them?

customer service

CUSTOMERVSERVICE what customer service,it just does not exist. They just do not care about the consumer,they are rude and obstructive, and by the way ,the hold elevator music is absolutely dreadful.

Worst experience ever. Customer Care does not care about the customer. They are very rude and hang up on customers. Please think twice before you purchase items from them

I will never buy from this company again!!!! I do not recommend anyone to purchase items from this company. They are slow, terrible customer service, wait times for repairs, parts, and customer service are too long. They delivered my furniture that I paid 2500 for broken, Two months later its still broken after they said they had ordered the parts. They don't care about you, or your problems with the furniture after purchase, all they want to do is put you on hold and not return phone calls.

Worst experience

I have purchased a king size bed from the store in Lexington Ky on Bryant Rd, and was sent the wrong mattress not only that after they charge me $247.99 for restock and shipping for the second time, I had to buy a mattress which is horrible. something they just wanted to get rid of..Corporate tried to help, but the store did not do what they did for me so I'm back in the same situation. If I could give a o rating I would.

NEVER buy from Ashley Furniture in Jackson MO. They have the worst customer service there Manger won't cone to the phone. They give you the run around on when furniture will be there they tell you they will help you move your old furniture but then when the delivery person gets there it's not on there list so they refuse to help. when you go on to there website to make a complaint the email address is bad and when you call back they ant even give you a manager or a contact. I will never buy from them again we went 40 min out of out way to go to there store when there are other mom and pop places that will bend over backward to make sure you are satisfied. Never again

Worst Furniture Purchasing experience in 30 years

Shopping at Ashley Furniture was the absolute worst experience. I brought a bedroom set and couch on 9/27/2014 and still have not received the complete delivery. I am more sad than angry that I didn't read these reviews before I walked into the store I would have never went in . Now that I know how the company feels about the customer . I strongly recommend that you consider shopping at any other furniture store. I believe everything mentioned in the experiences above is true because it happened to me. the absolute worst customer service you could experience. Furniture Buyer Beware!

sexual harassment of customers

Tell your new manager at the location on south blvd Ashley Outlet to stop harassing women. He is dark skinned very ugly and walks around the store like he is the owner. He looks like a body builder. He's very unfriendly and he especially is_that way looking at Female customers. He is a black man bald headed. This store needs to improve its outlook. Ashley Furniture should close their doors. This manager or whatever he is followed my friend around the store and starred at her. When she did not respond with her number he refused to lower a price.

leather furniture

This is the second set with in 4 year. First set the cushion were bad. The second set we are setting on WOOD! My grandson hurt his behind on the wood of the sofa. I WILL NEVER BUY FROM ASHLEY! I will spend the word!

Don't buy!

Delivery was a nightmare, they gashed my floor in two places. The bed they delivered is setting on the floor... unusable because they brought the wrong rails. Now the problem is they want call me to set up a pick up date... I get the run around ... so they have my money and I have an unusable bed that is still on the floor. Not worth it... go somewhere else.

Furniture protection flaws

Finally called guardsman. After detailing that I just needed a cleaning for the bedroom set purchase made 2years ago they would not take the phone request They will email a two page form for each of the 8 pieces of furniture in the bedroom set . No copies allowed . Download each form. Ten day deadline. Will not take it over the phone to set up an appt. will have to wait to see when they receive all 16pages of info before getting an appt. in this day and age they sure make it difficult to get something like a cleaning . Ashley should revisit their connection with guardsman who obviously doesn't. Want to be bothered.

Customer Service/ Delivery the worst, Don't anything from them..I mean nothing

The customer service was bad and delivery. The driver did not call 40 minutes prior to delivery, he called when he was outside my nmom house. people work. The emailed said they would call. Then he called the wrong number. I rescheduled the sam day and they never put me back own the schedule. I got this furniture for my mom. If it wasn't for her I would not haven't goten this s***. I read reviews but I have never wrote one this. I'm spending my money with then and this is the kind of service you get. We have being waiting now three weeks for and had to pay. This is sad. Ashley Furniture need to look into this. Very mad customer


These people are very rude and incompetent. I can not believe the service they give. Do corporate headquarters even a care.

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