Ashley Furniture Corporate Office & Headquarters

I purchased a sofa 21/2 years ago and already is in poor condition. One zipper on cushion is broken and is held together with safety pins .The sofa sags very bad and is no longer comfortable. There is a wood piece that has come loose from the back. I am not happy with this product and will not shop at Ashley no more.

I haven;t got the furniture yet and I am already having problems the window they give you to deliver is a problem for me and when you call customer service its like F you take the time we give you or pay another delivery fee Ashley you SUCK BIG TIME

you have a problem with your delivery system in Fresno if you are buying furniture and live in delivery area then you should not have to wait for delivery until the truck is full geographic area. makes no sence people deserve the delivery on the next truck going out. bad bussiness practice. no regard for customers.

The store in clearwater they are very raises they want help you you have to ask the for help and when my bedroom set got home was al scratchy up wow and they said everything is brand knew

Do not buy this furniture!! Almost every thing on the site we have experienced in the several pieces of furniture we have bought. I believe we received scratch and dent furniture versus the new paid in full for and they are a scam and tell you outright customer service lies just to get you to think this will be resolved and it never does and you get blamed for several month old $2000-$3000 with warrantied furniture you were hard on it.

I have bought furniture from your northfield store today 5/15/2013 received a coupon in the mail, it was for memorial day weekend sale it read 505 off plus 5% no delivery charge plus no sales tax or discount equal to, I understand how you do this but, I feel it is misinforming your customer's, after I bought all my furniture, 3rooms I got the receipt and found that you, add back the delivery charge and then the sales tax so how are you given these discounts when the bill should have shown no tax and no delivery, so the total should show 3056.78, instead it is 3431.78, I spoke to the manager and he told me this is the way it is and started to explain it but , it still is not fair to the consumer, because your coupon reads differently, or the consumer is not understanding how this is being done. I have purchased furniture from your store other times, but I will never buy another thing and I work in the casino's and will also tell other's not to buy from your store's because you are misleading the consumer.

I am an independant furniture store owner operater and would like to find out how I can purchase Ashley Furniture products. Please respond and let me know. I do not want to become an Ashley Store / Dealer only to be able to purchase. Would you please advise?

I will never buy Ashley furniture agian. For the fisrt place they sent us the wrong couch and love seat and did not bring our kicthen tables and chairs the only thing they got right was the end table

We always buy ashley furniture but this time will be the last time as we got the experiance for there customer service even we called the sales team that they are in charge, but made it worse ...we asked for the corporate Phone # they said we are not allowed.to give you.so please every one don't deal with them don't buy there furniture.

this is the worst company I have ever delt with, they have the worst customer service, can't get a hold of anyone, and I will never ever buy anything else from Ashley Furniture

we are pcsing in a few days told them i didnt have an addresse yet and im am being bullied into providing one calling me several times, saying they can take my furniture if i dont that they have to have one gave them my hubbys new unit addresse and phone number and thats still not good enought and its the manager of my local store at RAC doing it

I was a tornado victim,had one of their couches for ten years,was in excellent condition. I went to Ashley to replace it and it arrived damaged,which was half-fixed on site, and was pointed out to the repairman that one of the arms is loose and noisy. He told me I wasn't supposed to lean on it! The arm of the couch! The second repairman came out about the arm and I was told it was made of particle board and cardboard and I wasn't supposed to lay on the couch! He said he'd fix it, but the part that arrived was wrong part and color. It's not two years old,and I have no pets or children. I'm still trying to work with them,but I'll picket the Hoover store if I have to. Buy your furniture from Big Lots, it's better quality.

Purchased a sofa on 2/18 President's Day sale. As of Easter, it was still not available and they would not set up a delivery date for me although I had paid in full. Asked for a refund, was told it would take 21 business days, it is now 24 business days later and they're saying I'll get it next week. Sure I will. No one ever calls back when they say they will. Terrible experience. I strongly urge everyone to shop elsewhere.

Don't purchase any furniture from them, because they are a rip off, I spend about $5,000 for a bedset, mattress and couches, they delivered everything very late, when delivering they broke off the bed handle and the cushions for the couch doesn't fit I been trying to get a hold of manager for the past two months and I called cooperate they asked me to call the manager again, it's like they are wasting my time and wasted my money as well. Please go to Ikea everything has quality and is worth your money and time.

I suggest if you're looking at a job at this location, you think twice about it. I HIGHLY suggest Undercover Boss for this Company! There seems to be issues in several areas! Sad.

Ashley now uses compressed wood, not real leather, and the material they use is now brought pre-cut/made in China.

I purchased a $2000.00 bedroom set for my son in 2009 and paid $85.00 for a 5 year extended warranty. After 3 1/2 years the footboard literally fell apart, when I called Ashley Furniture in Dartmouth, Nova Scotia they said the can no longer honor the warranty because there is a new store owner who wants nothing to do with arrangements that were made by the previous owner. This is not an arrangement with me and the previous owner, it is an arrangement with me and Ashley Furniture according to the receipt so shouldn't the new owner have to live up to the agreement. I have bought a lot of furniture from Ashley in the past but never again.

I had a question regarding my billing and after talking to customer service, who was extremely rude, they hung up on me. I'm not ever buying from them again!

Don't ever buy from this store!! They have the worst customer service. We were told and signed a waiver that our furniture would be 50 months interest free. After 12 months, we are now being charged interest. The GM called us liars and told us there is nothing they can do about it. She offered us $350 off our invoice if we drop the issue and not to mentioned was VERY rude to us. Never again will I buy from them.

DON'T EVER BUY FROM THIS STORE!!!!!! Worst experience ever!!