United Airlines Corporate Office & Headquarters

I was traveling with my kids today on a flight back from West Palm beach. Before take off I had asked an attendant for assistance. She told me she had to sit down because the flight was about to take off. I figured "OK she will come back to me or tell another attendant to see what I needed." As soon as the plane went up, she bolted to the front of the aircraft to first class. She never came back to see me or ask what I wanted. 15 minutes later I finally got an attendant to give me a set of earphones for the TV. Totally dismissed me.....It gets better. Beverage service comes through, she hands my kids their drink, as the cart is still right in front of me, I ask her if my son could just get a little more water. She ignores me. I think; maybe she didn't hear me. So I ask again politely and she says that there are 100 other people on this plane that she is helping at this time, you will have to wait. So I say why are you being so nasty??? She then proceeds to tell me that she will call the captain and have me removed from the plane????????? I am floored by her comment. So I sit there and take the abuse from her because no she has threatened me and my kids are starting to get upset. I figure she is having a bad day. I NEVER RAISED MY VOICE, USED BAD LANGUAGE OR ANYTHING TO UPSET HER.....An hour later she come to me with a piece of paper about illegal behavior.. Reprimands me again in front of my children and freaks them out completely. Talk about an abuse of power. You always assume that friendly service is the way to go. I WILL NEVER FLY THIS AIRLINE AGAIN....FLIGHT #1595 AND NONE HAD A NAME TAGS EXCEPT DEBRA, HOW CONVENIENT.

I stopped flying United airlines over 20 years ago for a reason. Have flow Continental ever since. If I wanted to fly on United I would have. Now that you have merged I am reminded of the many, many reasons I decided to never again fly United. Unfortunately my status is with Continental. The service has plummeted since the merger. Customer service goes out of their way to insult the customer at ever opportunity. You have taken all that was good about Continetal and tossed it out with the rubbish. I have been trying to reach someone with this organization all afternoon. I was on hold (Premier Priortity Desk) for a total of 96 minutes today. If I ever here the United jingle again I may go mad. There must be a better way.

Your rating does not include a "0" for non-exsistant. I purchased a first class ticket from Los Angeles to Las Vegas, only because of United's new rule, that you have to fly four (4) trips or else lose all of your miles. When I purchased the first class ticket, I also purchased the flight insurance for $ 34.58. I later (before the 24 hour cancellation period had ended), called and cancelled the flight. When my "United" statement came, the original charge was still there, along with the charge for the insurance. As of this writing, I have spent more than 4 hours on the phone (including 20 minute wait times), trying to talk to an United American representative, only to be helped by people in India, who do not understand my questions and keep repeating the same answers to me. That they can cancel my ticket, but there is no refund. Hopefully this email will get someone's attention as to the non-exsistant customer service that is offered. At this point, they can keep the half a million miles I have with United and I am transferring over to Virgin Airlines, who have the most incredible service, and I even rode with Sir Richard Branson, himself on my last flight. Now that is truly believing in your company! I don't think any of the executives at United fly United, as they have their own corporate jets. Why would United execs mingle and/or subject themselves to their customers? Could it be that they might be afraid of all of the horrific experiences that we, the paying customer, all have had to endure?

While on my way to the airport I get a call from united/star alliance lettin me know my flight was delayed 2hrs, I thought wow how nice of them to call. Was I wrong. I stopped and got food and wasted time then arrived at the airport two hrs later and went to check in. The lady told me not only was the flight gone causing me to miss it, but it was never delayed at any point. She told me she had no idea why they'd called and so after my husband missed a day of work and drove 1hr to and from the airport he had to do it again the next day and waste more time and money because I had to get a last minute ticket for the flight the next day. This is just one of the problems Ive had with united. Not one to complain and I expect problems delays being someone who flys once a month but this was just reficulous and 100% their fault and could have been prevented.

I will walk before I ever fly United again. I flew from Sea-Tac to Washington-Dulles and had 40 minutes to make my connection just to find out that they changed the departure gate w/o telling eight people trying to make the connection. This caused me to miss further connections in Atlanta. Then on my return trip I was ordered to leave the plane in Seattle because a women said I had pnemonia and was infectious. Because I coughed. I was given no recourse and threaatened if I did not get off. I was not given anyoptions other than the guy offered to "get some help" removing me. I was able to get on the next flight due to the efforts of a wonderful lady named Ardiss but I subsequently missed my next flight because of this unjustified action on Uniteds part. I was not allowed to retain my baggage that they had aked me to check because they were overloaded in coach. This is a dispicable way to treat people and I was unjustly humiliated. I do not and did not have pnemonia like this women said and what right does this guy have to make a medical judgement and make me under threat deplane? I may have ingested too much pollen on my vacation but I was certainly not infectious. I will be writting to the BBB in Chicago for whatever good that might do.

I work in marketing in the travel industry and travel often both for work and pleasure, and have never had such a horrible experience as I recently had with United. On my return home last a week ago on flight 5400 from Denver to Cleveland, was delayed nearly 2 hours due to maintenance issues. This caused me to miss my connecting flight in Cleveland. Come to find out upon arrival that there was no other flight to Richmond last night, so I was stuck in Cleveland overnight. Subsequently, I missed an additional day of work today, had added costs of $75 to my pet sitter, and had a difficult time finding a ride home from the airport at a time of day when most people are working. Not to mention the utter personal inconvenience of all of this. The folks at Untied could have solved this problem while I was still in Denver at a hub airport. With a nearly 2 hour delay, I'm sure they could have had the foresight to put me on a plane that could get me home instead of stranding me and causing me all of this inconvenience and added expense. In this economy, I would think they would be mindful of these things for their customers. To make matters worse, last night when I arrived in Cleveland, United customer service booked me on flight 4422, the 11:15 am flight scheduled for today from Cleveland to Richmond. They said that was my best option because it was a direct flight. Then, at 11:45 pm I got an email that it was cancelled (also due to maintenance). So, at midnight, I had to call and wait on hold for 45 minutes to book another flight. This flight was flight 1584 at 6:33 am to Newark, then to Richmond. So, after the horrible day I had already experienced, I then had to get 4 hours of sleep and be back at the airport at 5:30 am. Good thing I heard the email alert or I would have been stuck until late afternoon. Every step of the way on my return flights, something went wrong because of United - not me. I filled out an online complaint in their "feedback form" on the website after getting the run around for hours on the phone requesting part of my ticket be refunded. I have yet to hear back. Horrible customer service.

What a mess... is an understatement. As I type this I am attempting my 4th call and over 2 hours of back and fourth with United. All I am looking for is a copy of a itnerary for upcoming travel. On all calls I was assured I would recieve the requested information by days end. NOT HAPPENING!!!! Currently I am on hold with an estimated 30+min. hold time,I have to chuckle when I hear" we are experiencing high call volume". Good thing you are spending $550M in fleetwide improvements. What a joke... You have taken everything good about Continental and taken a giant dump on it. You should be very concerned about your company.

A UAL representative, likely calling from India, contacted me about changes to my upcoming flights. He truly was non-communicative so it was agreed an email would be sent. Turns out there were no flight changes for me but there were for a passenger I am not acquainted with. I sent an email to that effect & received an automated reply that it would be answered within 7 days. Not so - was over 2 weeks, and was advised to call. Did - another person from India, this time even less able to understand. Example: 'I'm calling to have a mess straightened out.' Reply: 'You want to change your reservation?' Answer: 'No.' Reply: 'You want to cancel your flight?' And so on - including being put on hold for no reason. I finally (as when making reservations on line) took care of it myself - tracked down the woman & faxed the changes to her. Here I sit - retired - with time on my hands & Americans out of work having to do the job right because somewhere in India $ is poring in to some guy who probably sub contracts to ... whatever! The powers to be at UAL should be ashamed of what decisions have been made to waste $ on this non-existent service.

United/continental airlines-i should have been on fb n google before purchasing my ticket,however getting a ticket to fly with this airline has been a great disappointment,a flight scheduled for 7:10pm changed to 11pm and they offer $10 food vouchers each,all of a sudden the flight was changed to 1am and people trying trying to voice their opinions were shut down ill-gotten mannered customer service managers at the desk in which they requested for cops to come over in which the two women that were cops were screaming on harmless people for voicing their opinions.what an airline,my advise their are some good online classes for customer service relations that teaches communication and manners,pls transfer all ur staffs to that class,it will really help or however sell ur planes and buy buses to transport on the road,nothing positive about ur airline,U GUYS ACTUALLY

Hello at United, I have been a Mileage Plus member for many years. Recently I have been trying to call your number to make a reservation and it is now impossible to get through to a human being. I was put on hold for over 7 1/2 HOURS!!! A few days later I tried again just for the hell of it, and another 4 hours put on hold until I went to bed. I am so angry. I cannot book a flight because I want to use my miles for an overseas trip with a stopover and you cannot do that online. I also got an Explorer credit card specifically so I would not have the rigamorale of having to use FF miles for an economy seat. It says that any flight with a open seat can be booked...But not really so, as they have many days/flights that you have to use 150,000 miles RT for overseas, whereas is used to be 75,000/80,000. Those flights/seats are limited to very few flights, and not the best routes. Sad to say, but United Airlines has now lost me, and I will reconsider using them again...I am so pissed off at you.... Ps -- if you feel like having a real life human being call me to try and rectify the situation, that would be more than excellent. PSS -- Also, I am a journalist/travel writer, and will be sure to write about United's downgrade and disregard for their customers.

has been the worst thing to happen! What a complete mess for several months. The online booking is messed up! I can't even get into my account! On the phone is at least a 30 minute wait once you get thru the automated mess! OH, then isn't it interesting test UNITED, an American airline has it's call centers in the Phillipines and India, not in the United States, no wonder our unemployment rate is so high! Our jobs are outsourced to people who barely speak English and mess up your reservations. OMG, where is Continental? So, I have called three times in the last hour, and now on hold for the last 15 mins. To speak to someone who will again Transfer me back to same dumb automated machine! I will need to take my business to another real American airline tat supports the U.S. Economy by employing U.S. Citizens with American taxpayers money!

I purchased tickets in Jan. for a flight from Phoenix to New York. I pick and was assigned specific seats. Now after the merger these seats are no longer available, unless I pay an additional $59 each. What a scam!!!! I will NEVER use this airline again. In addition the phone wait time is 30 to 50 minutes, and after all that time you are transferred to some in a foreign country,who has a hard time communicating with you. Nice job keeping these jobs in the US. You guys are a real work of art.

I was shocked this morning to discover that I'd lost 81,000 points in 2008. Perhaps I did not receive United's pre-notification by postal service, because we relocated from Japan in 2008 with two additional stateside moves that year. I've had the same email address for over 20 years. If United had sent their pre-notification by email, like they did this morning to my husband,for his 196,000 points, I would have been adequately notified to take appropriate action. I am outragged by United's Corporate tricky business practices. Is it possible that Mr. Jeff Smisek, United's Chief Executive Officer, is unaware of what his MilagePlus division is doing? I wish I had been aware of these disappointing facts before I booked with United for air travel next week.

I am shocked that United/Continental has changed the Mileage Plus awards program by downgrading the Premier status to only receive the upgrade to Economy Plus seats at the time of check-in. As a lifetime 500,000 miles member of the Mileage Plus Program I am disapointed that United has implemented this program. While I was Premier Executive for the past three years, I was unable to get to 50K this year, but I never expected to be downgraded to this extent for being a loyal United flyer. I am also amazed that there has been very little outrage and disappointed expressed by other Mileage Plus Members. Maybe United is doing their best to keep this downgrade under wraps.

I flew Continental from ORF/EWR/GLA on the 16th of October 2011.on Flights 4905 and 17. Upon arriving in Scotland, I opened my suitcase to discover that my Cannon sure shot camera and my jewellery case were missing. I contacted Continental airlines and was told to send all info pertaining to lost or stolen items. On October 24, they responded by e-mail that they had recieved the required information. I HAVE HEARD NOTHING FROM THEM SINCE!.... I eveb wrote to the CEO Jeff..................anyway, for someone who is supposed to be so concerned about the passengers needs and comforts, he also chose not to respond...... someone took my belongings out of my suitcase, plain and simple... The electronic tape surrounding my suitcase should have given them important clues as to who handled it, who moved it and possibly who opened it...I am a retired R.N. and I shudder to think what would/could have happened to my patients if I had been so casual and apathetic in their optimal well being.... same thing should apply to large companies. Without us, we the people, your company would be non existant. All of you running this company simply need to do a helluva lot better....

Claim # K Z J P Q T On January 11 I flew on Continental flight from Brazil to Chicago - IL and Chicago - IL to Tulsa - OK My bag was not at the baggage claim carrousel, so I immediately notified the Continental baggage representative who had me filled out a report. My luggage was last seen in Chicago where I had to check my bags one more time to be able to fly to Tulsa. The next day the airline informed me that they had a video of the bag being stolen from the carrousel and asked me to file a police report with Tulsa Police Dept. I am a college student at the University of Arkansas and all my clothes were in that bag. So far nobody from United have contacted me to ask me if I am ok, I haven't received anything from them yet and all the time that I call they say that I have to wait 60 business day. It' s been really tough without my clothes, I am a student and I had everything in that bag. I've already sent all the paperwork and I need some response ASAP, I have no money or clothes and I need some information about my case, please. You have my case # if anyone cares!!!

Claim # K Z J P Q T On January 11 I flew on Continental flight number UA5912 from my home in Sao Paulo - Brazil to Chicago - IL and Chicago - IL to Tulsa - OK. My bag was not at the baggage claim carrousel, so I immediately notified the Continental baggage representative who had me filled out a report. My luggage was last seen in Chicago where I had to check my bags one more time to be able to fly to Tulsa. The next day the airline informed me that they had a video of the bag being stolen and asked me to file a police report with Tulsa Police Dept. I am a college student at the University of Arkansas and all my clothes were in that bag, your airline should safely deliver my bag to me upon arrival. It' s been really tough without my clothes and so far nobody from your airline have contacted me or have given me anything. When I call they say that I have to wait 60 business day!! I've already sent all the paperwork asked and I need some response ASAP, I have no money or clothes and I need some information about my case, please. You have my case # and my information is in your system if anyone cares?

Very Unsatisfied , had a important meeting in newyork , and i told the people who was working on the counter that i will really need my baggage and my final destination was in new york , all my cloths that i had to wear on the very same day was in my luggage , guess what ? it didnt arrive , i had to go to a coctail and a very formal dinner at night , i had to go and do an extra shopping of $400 dollars and couple days later on my baggage arrives , telling me that it will be here at 8pm latest arrives at 11 45 where i miss an other meeting , the cost the time everything that i loose and was really having bad replies from the people who work i will request my expenses that i bough for the meeting , if not i will try to sue them , worse experience ever

Many flight choices available,booked international flight 3 weeks in advance. United made one letter error in passenger name. United said they had to cancel whole reservation. United could offer not one flight two weeks before and two weeks after original flight date. United made no effort to find a flight at anytime thereafter.

The sad fact is, nobody will likely ever ready this or respond to me. As SVP, HR for a major hotel company in the U.S., I can't help but use your airline as a consistent example of what not to do in the hospitality business. Someone who came up with the idea that as a service sector business, you should get rid of any phone number where your customers can speak to live united representatives to hear their complaints is abosolutely ludicrous. Your are in the airline business, transportation business, but also the hospitality business. While pricing has become competitive and is a clear factor in consumers choosing airlines, routes, planes and service are all factors. In fact, your service is now (for me) a negative detractor. It was never great, but is was acceptable. It was not a factor in choosing or not choosing your airline. Now, it is a factor, a negative consideration in going out of my way to take more expensive carriers at times that may even have less desirable flight routes, but at least I know, if I come across an issue someone can help me. I speak publically for the travel business on many occassions and address most sessions with a PPT slide or two on service. I showcase a positive example and negative. Congratulations, you made th PPT (not the good list). Knowing that a call from real live human being is too much to ask for, I'll just write the CEO and ask him to consider replacing the moron who came up with the idea to save costs by alientaing your customers. Brilliant. You have my contact information in your system if anyone cares?