United Airlines Corporate Office & Headquarters

I requested a refund after Continental tried to change my flight. Now I booked through Travelocity so I flew in on United and was to fly out on Continental. I called this airline and they referred me to travelocity who referred me to Continental who referred me back to this airline. I asked to speak with a representative, and for the record they need to get rid of the stupid automatic reponse when you call, anyway I'm still on hold! It's been about ten or so minutes. I know you're probably wondering why I didn't cancel with Continental, well apparently since I flew on United, they are responsible for my refund. I requested a refund on June 23rd of this year, it's August. Now here's the thing, they canceled my flight, yet my refund is still M.I.A. I will be calling BBB before tonight end. United has lost me as a customer for good! WOW I sat on hold and the system hung up on me. Waste of twenty minutes

Customer Relations Q9PCZU United Airlines PO Box 66100 Chicago, IL 60666 First, I cannot believe that an American company has a "customer relations" department that only communicates by on-line, fax or mail. I will make it a point to spread this bit of news to thousands of people, thanks. Second, the experience and treatment I just received from your people, for my son and I, was horrendous. We were, what amounted to, "tossed" into the throngs of traffic at O'Hare in Chicago, to get a hotel for a flight we were made to miss by you, by 5 minutes! Wandering through hallways, looking for the correct "bus station" for the now comped hotel was just wonderful. My son now loves everything about Chicago. Including United Airlines. I incurred an extra $18.21 in parking fees in LaGuardia off-site parking (yea, no biggie, right?), as well as never sitting in my upgraded $88.00 seats on this missed flight, both of which, I would like a refund for please. I spoke to one of you "reservation reps" and asked to speak to their supervisor. I was told they were switching me to them, then I was rewarded with a dial tone! I am sure someone out there is probably having a little chuckle right now with this, right? I called back and received the same rhetoric from your reservations supervisor in INDIA! I give up. On you.

My flights from Atlanta back to Oakland, California were a nightmare. of course weather delays are not the fault of United, but lack of information from gate agents is a problem...No one seems to care anymore at all, at least they don't in Denver. When further delays were posted on the screen, no agent could tell us why. Also, the Red Carpet Club and the huge amount of money they require yearly, need to be more accomodating to Premier and 1 million miler flyers. Closing the club at 9:30 in a major airport is way to soon..Especially with 4-5 hour delays! I feel United is going backward, rather than forward in the way they treat their customers. There are other airlines out there United, don't forget that.

HI, Have not been so humiliated in all of my 50 some year on this earth. I am on a tight budget and was trying to get two of my grandkids to casper Wy to be with my oldest daughter. Well I thought I got the right fight and it wasn't. Then they would not let my granddaughter fly because she is 6 and flying with her cousin whom is 12 and a half, because I did not understand that because the flight was a connecting one she my 6 year old could not fly with her cousin. First when you call you never and I mean never get any one in the united states, only India and the Philippines and they do not speak english very well or not at all. The corporate office is never open no matter what time you try and call. I live in Alaska and thought that by buying the tickets that I could afford for my grandkids, I was doing something good for them to get them to Wy where they will start a new life. But because I am poor this is not so. This airlines talks to you like you are the cum of the earth. So now the airlines is helping because they are dumping my grandkids in Denver that they are doing a good thing. just to shut everyone up. but they won't send them on to Wy like the ticket I paid for. WOW what a great airline. I feel like the worst grandma in the world because I could not afford to fly an adult with them and the mothers could not afford to pay for an extra ticket either. customer service is very bad and they hire the meanest people and so uncaring. I guess that if you don't have lots of money and work hard you are still the cum of the earth to big corporations like United Airlines. I am devastated.out sourcing is the way to go no more job for us WOW. So If you have to fly DO NO USE UNITED AIRLINES UNLESS YOU ARE RICH.or at lest not the lower working class. God Bless America what have we come to.

i booked roundtrip tickets for 2 from Orlando to Denver connecting to Jackson Hole Wyoming. Then Jackson Hole Wyoming to Denver connecting to Orlando. The reason I booked was to visit my son who was employed in Wyoming. My son is no longer working in Wyoming, he now works in Denver. So I thought, no problem, I will just get off in Denver and not take the connecting flight to Wyoming. Then on the return trip, I would just pick up the connecting flight in Denver. No date or flight time changes. I called reservations to make the change, well that was a big mistake. First of all, it takes forever to talk to a real person, and then you cannot understand them at all. But I attempted to tell them my dilemma. I explained that on the outbound flight that I would just get off the place in Denver, no problem I was told. But, on the return flight I could not board in Denver if I did not get on the plane in Wyoming, their reason was because it's a connecting flight. OK, my argument was that I would have been on the flight anyway, but I was told that if I did not board in Wyoming that the reservation would be a "no show", and the connecting flight in Denver would be void. What a crock that is. But, for a fee of $175.00 per ticket plus tax, they could make that change for me and I could board in Denver on the return flight. So that will probably cost about $400.00 to make that change. Heck, the tickets didn't even cost that much. And that would not even be a guarantee that I would still be able to board. I called 3 different times, tried to speak to 3 different people, and I got 3 different answers. Customer service sucks big time, to say the least. Will I book with United in the future? Definitely not, I don't care how much more another airline charges. Once they get your money, it's "Sorry about your luck, it really sucks to be you"attitude. My flight isn't until late August, I can look for another flight, I'll be darn if I will give them another cent, so they can resell my tickets. The airlines aren't hurting, they are making big bucks with their policies.

I am looking for a way to contact United Airlines to be help with answers to exactly what I was exposed to on a flight last week. Flight #3879 7-13 there was a medical emergency on board as a result I came in contact with ill passenger's blood. I am looking for those medical records! Anyone have a suggestion? Customer service is not responsive.

BUYER BEWARE!!! If you purchase a non-refundable ticket through United you will NEVER get a refund. Even if you cancel your ticket within 24 hours of purchase and 2 months prior to departure! Even though they have plenty of time to sell the seats I purchased to someone else the only thing I was offered was a useless "credit" to use towards a future flight. Why is it worthless? Because they charge you a $150.00 service fee per person upon rebooking. This fee exceeds the cost of your original airline ticket. Somehow your "credit" winds up costing you MORE in the end! In summary United gets to keep my money and charge someone else for the SAME seats. Sounds pretty slimy to me!

To the Customer Service Representative at United Airlines: Subsequent to my 15-year-old’s solo travel experience on July 1, 2011, I wish to state my dismay and advocate for policy changes to the current United Airline’s Standard Operating Procedures regarding the safety and well-being of unaccompanied minors traveling with United Airlines. First of all, we were understanding that “things happen” when there was a computer glitch on Friday, June 17 from 5:00-11:00 p.m. PST that grounded flights across the nation and ultimately impacted our travels from San Francisco to Washington/Reagan Airport on Saturday, June 18 at 6:00 a.m. My husband, daughter and myself were on flight UA 756. Crowded airport, long lines, under staffing and delays were expected and accepted after such a large shutdown. We also accepted that “things happen” when there was a delay in Denver to fix the co-pilot’s chair. Next, we were ultimately thankful that the pilot made a safety decision to make an unscheduled landing in Chicago to fix the spoiler on the wing which was resulted in a long delay. “Things happen” beyond human control. We arrived tired but safe and grateful. My husband and I returned on July 25 without incident and my daughter remained in DC for another week to complete a summer program. We had inquired, in advance, that United did provide assistance to minors but not for connecting flights. My daughter was on the UA 657 which departed DC 3:30 and had a connecting flight in Chicago then to San Francisco. I researched the safety of connecting flights to ensure that it was within the terminal gates of paid passengers and not the general public area; spoke to the customer service at United Airlines at Ohare, showed my daughter the layout of United at Ohare and walked through Reagan Airport to increase her awareness and safety. On July 1, she arrived at 1:00 at Reagan, checked in and waited at the gate area. Shortly before the flight, she heard the announcement that there was going to be a delay. In phone communication with me, I instructed her to check with customer service often who again informed her of the delay but not a gate change which may not have been determined as of yet. Unfortunately, she did not hone into the gate change between the second and third inquiry in which she was informed that there was a gate change and that she missed her flight by nine minutes---she inquired at 4:09. She was told that she was going to be placed on waiting list for the next flight to depart at 4:45. She immediately called me which was a mother’s feared phone call to receive when the child is more than 3000 miles away with no safety net. I again instructed my terrified and at this time crying child who is for the first time flying alone to go back to the customer service and tell them she is only 15 years old (a minor). My daughter called me back and told me of the callousness of the representative who told her she was #19 on the waiting list and was more than likely not going to be on the next flight and will have to take the next flight the next day. I hope you are a parent and can ask yourself how you would feel if your 15-year-old teenager who has just completed the ninth grade was going to be in an unfamiliar city, across the country from home, without friends or relatives to assist, without a credit card or driver’s license to either remain in a very much empty terminal after hours or go…where? As soon as I received the first phone call that she had missed her flight at 4:09, I drove directly to our travel agent at 1:15 PST / 4:15 EST. Our agent called United Airlines for assistance and noted that the call was outsourced to India. By this time while we were working with the travel agent, my child was denied access to the 4:45 flight out of DC since she was #19 on the waiting list and could not be accommodated. The scenario was explained to this United employee in another country again that the child was a minor. The ONLY option provided by him: * Spend the night at a hotel. No sense of reality that a US 15-year old is not equipped to navigate the shuttle/cab, make reservations or check-into a hotel without a credit card or driver‘s license. Our travel agent suggested determined that there was one first class seat available on another flight to SF and to allow my child to have that seat or to upgrade a coach passenger to allow my child on the flight. The United employee said agreed upon his supervisor’s approval that I may purchase the seat for the fee of $2200. We were willing to pay any amount and use our credit card if that meant the safety of our child. Our agent who continued to be much more compassionate about our situation noted that we could fly her into Los Angeles where she would arrive at midnight. We gladly agreed and made the arrangements Of course, typical to our recent United travels, the plane was delayed and she didn’t arrive until 2:38 a.m. “Just another passenger” is how I felt the United personnel portrayed my daughter at both the airport and in the customer service department in India. With the recent merger of Continental and United, one could understand that it will not be a seamless transaction and that “things happen.” I accept full responsibility that I should have emphasized my daughter to regularly check the monitor at the airport for flight/gate changes however, what I find reprehensible is the fact that personnel employed by United Airlines refused to assist a minor. I strongly encourage that policies are reviewed to give priority on the Waiting List to seniors, special needs and to certainly include unaccompanied minors. I would expect no less from a company that is concerned with public safety. .

Can anyone offer a real address for United executive offices in Chicago? The PO Box will not work for a Fed-X envelope from Singapore. I am sending a letter of complaint but must have a real address to send the package. Can anyone help?

In February, using frequent flyer miles, I obtained two tickets from United's Web site for my wife and me from CA to HI, going over on Sept. 21, 2011, and returning Oct. 19, 2011. At the same time I purchased seating upgrades for the longest segments over and back, and I received e-mail confirmation of the payment and seating assigments. I expect some scheduling changes, but I certainly did not expect that United would remove me from economy plus to economy without any offer to reimburse what I had spent. The only way I found this out, after literally hours of trying to get a decent schedule again via multiple contacts, was to spot it myself on the My Reservations Change. In essence, we were bumped down for United convenience and United had no intention of paying us what we spent. I consider that theft. After years as a local flyer, I will never use United again if another alternative exists. We go to Hawaii three times a year, and can get a better deal with Hawaiian, working with nicer people. Aloha, United. Kaput.

I have been nothing but frustrated in dealing with United. I will never, never, fly with them again. Last year...yes you heard me correctly...I have been trying to get my reinbursement for a bag they lost not once, twice, but three times since July 2010. After arriving in Denver, CO, my friend who was traveling with my family and me fell on a moving sidewalk and hurt her elbow pretty bad. Instead of trying to get to the Denver hospital which would have taken longer than an hour, we decided to take the 45 min. flight to Durango and seek help there. After the airline had her sign forms the flight took off. We arrived in Durango and hurried off to the hospital. About 30 min. afterwards, we realized we had left a carry-on bag on the flight. We quickly returned to the airport to which we were told that Yes, the bag was on the flight and it would be sent back with the next flight. The next day...no bag...don't know where it went? Oh, yes, they found it was left in Denver and would have it that afternoon...Nope, no bag. They would look for it. Again they found it in lost and found. Lost it again and have not been able to locate it since. OK...we have gone through all the paper work and was told in October that they would reinburse me for the items in the bag. Still, no bag, no money, and am not able to talk to anyone who can help me. My case was sent to HEAD QUARTERS which has no way to contact a person. AHHHHH>

My 84 year old Mother was booked on a flight with explicit instructions on her care. She was to be supplied with a wheel chair and ecorted to the next terminal for the cotinuation of her flight from washigton D.C. to Portland Or.6/12/11(Flight 251 due in Portland 8:30p.m. Due to weather conditions the flight was delayed to arrive at 12:00p.m,then delayed to 2:00am 6/13, then again to 2:30 am. 7 hours of sitting for a woman with bad hips! When She finally arrived her ride was no longer available. She was told there were no wheelchairs available at that hr. She was left to walk alone down the escalators to baggage claim where she knew she could catch a cab. I can't believe Unted coul be so negligent. She could have fallen down the escalator. I think the least you should do is reinburse her the $70.00 for the cab!!! Lynette53@gmail.com

I believe that United, as well as so many other airlines, have been pushed by the bad economy, and the high prices of gas, to get so bad in their customer service skills. I'm not totaling blaming the bad economy or high prices of gas, but they have a lot to do with it. With the gas prices going up, the airlines do not have a choice but to charge their loss to their customers, and they will do what they have to to recoup their lost, even if it means bad customer service; even if it means taking their customer service department to India, or any other country, and having people that are useless answer the phone. Though the bad economy and high prices of gas does not justify what they are doing to the customers. UA does not care about their customers. My advice to everyone is to contact the government agency that deals with the airlines. For example, if you have a problem with a financial institution (banks), you would contact the Comptroller of the currency. Maybe for the airlines it would be the FDA. With all the problems that customers are having with UA, or any other airline, doing the research on what Government agency handles the airlines would be worth it. Good luck to everyone.

July 21st of last year we flew from Denver CO to Durango CO. During that 45 minute flight my luggage was lost. Denver promptly found it and lost it again. Now, almost a year later, I am still trying to be compensated for my lost luggage. I have been calling 2 times a month since July 2010, I have faxed all of the requested information 3 times and promised that I would be contacted yet this has not happened. The service is horrible when I speak to someone they have no ability to contact the corporate office. What kind of business has no ability to contact their main offices? I will be escalating this issue to who ever I am able now, BBB, TSA and up until someone actually hears me!

United is the worst company ever. Not only they ruined my trip and pretended like they refunded me my miles and fees+taxes, but also charged me $150 for trip cancellation which was not my fault. On every United airline flight I've been on in the last 6 months (there were 6 in total), there was a technical issue. I don't think I ever will get my money back from them, let alone some customer service. Delta has not be phenomenal either but I at least get someone to talk to in person and some compensation on my losses. No More United !

This review is concerning the customer service post travel, but the actual travel was a very good experience. I discovered that I left my cell phone on a flight about half an hour out of the airport. The phone was turned off and when I called it rang and went to voice mail so it had been turned back on. Trying to talk to a live person at United and SFO was a nightmare and never happened. My Mom in Pittsburgh received a call from someone who identified herself as a flight attendant and said that she found my phone. She was very nasty and impatient with my Mom and said that she was in Baltimore and it was her day off and "would get around to mailing the phone when she had time". My question was why did she have the phone and why didn't she turn it in to the United desk or the airport Lost and Found. It has been over a week, no phone, and haven't spoken to a live person yet!

I am totaly frustrated, it took over 2 hours to book a ticket while using a credit from an old unused ticket. I spoke with people in Manila & India and can't understand them, promises are made and not delivered. After the 4th call I requested to speak to someone in the US since this involves a domestic flight and was told the only way to do that is to keep calling, going through the automated system and see if I get anyone from the US. ARE YOU KIDDING ME?? Why aren't we hiring within the US? Even if it's just for those who travel within the US, it would be nice to speak to someone who you can understand and can do the job correctly. This is the 4th day and I still do not have the email confirmation of my ticket THAT IS PROMISED EACH AND EVERY DAY. I call everyday and am promised they will email it to me. I will do all in my power not to use United and now Continental. How sad! Then you remove the address on your website because of too many complaints? I don't understand how you are allowed to get away with this.

This company is the worst when it comes to customer service and promises. Do not rely on insurance with their flight to cover what it says it will! I am going to file with the media and find people with the same experience. WILL NEVER FLY WITH THEM AGAIN! False and FRAUD

My words cannot even begin to describe my frustration and disappointment with your air lines! I planned a trip to Vegas for my boyfriend in DECEMBER for him and his friends, one of which he was flying with. My first problem, this was a surprise and the party was TONIGHT! So thank you for running that! Secondly the other people attending the party have made other flight arrangements and have non refundable tickets they will be leaving Vegas on Sunday morning, therefore the flight and new hotel reservations you have booked us for will be pointless! Thirdly, I understand things happen, however we booked these dates for a REASON, so since he will still be in Vegas Monday he will not be able to work a job site, which will put us out of a large amount of money! I understand things happen however by using your air line we are suffering for it, I don’t know what the case was for that particular plan but the way it was taken care of was poorly executed! Since we are not going to be flying through ya’ll anymore I would like and immediate phone call and would like to see something happen fast! I will be working to contact the highest up. Thank you for screwing up my boyfriends 21st whats a suprise party without your friends, he will never be able to redo this moment in his life. Thanks, Briley!

I have to make reservations often for my boss. I have spoken to two United reservationists (in India or somewhere where they have a thick accent) recently. One I did not understand at all and she was actually MAD at me that I did not understand HER, the other repeated my e-mail three times back to me incorrectly, finally seemed to get it right, and I never received the confirmation e-mail for the important change I had to make for his tickets and miles reimbursement. I have written e-mails to customer service to confirm in writing this change, no response. I can't call because the 800 number routes me to your outsourcing office in another country!! Why don't you give some Americans some jobs and bring the business back here, so we can understand each other!!! I know it's cheaper for you but it really is horrible customer service.