US Airways Corporate Office & Headquarters4000 E. Sky Harbor Blvd. Phoenix AZ 85034
US Airways corporate phone number:(800) 428-4322
73 Reviews For US Airways Headquarters & Corporate Office
WORST SERVICE MC
I cannot believe that the "disputes" department is so lame and slow. It took 24 hours to find out if they got the (8) pages of emails I sent to prove my dispute. Then they tell me it takes 45 days to get a response on a dispute. Then the dispute department is closed so I have to call back tomorrow @ 9AM/ No email addresses to anyone in this company. There is not CEO to email, no supervisors, no emails to or from this company and I PAY FOR THIS CARD. Well. I use to anyway. This is one that will not be renewed. I am not getting into the dispute here, but clearly, since I fly on US AIRWAYS, they can look back and see, every ticket says "wheel chair required", so why would I put a deposit on an over booked villa when the last two nights they would move me UPSTAIRS, with no elevator. I made it clear that I was handicapped from the beginning. I am using my AMAZON VISA from now on.
US Airways demonstrated horrible customer service to me and my friends over the holidays. I have told everyone I know not to fly them if possible and I will continue to do so. I asked one of the Supervisors at the Sky Harbor Airport how US Airways could issue me an invalid ticket for my flight. The answer this Supervisor gave me was unbelievable! He looked at me and said " I didn't bring my crystal ball with me today"... I was recording this with my phone at the time and asked him to repeat what he said.. He smirked and said again " I didn't bring my crystal ball today".. Needless to say, things got worse from there. Now they are talking about a merger agreement with AA. I have had no issues with AA except delays etc which happens. No one with AA has ever been disrespectful to me. I hope if the merger happens that this doesn't change.
Flight change and rebook charges
My 18 year old son booked a flight on usair from Boston to Buffalo for the Thanksgiving holiday. His ticket was for a Tues to Sun flight. He needed to change it to Mon to Sun. In order for him to do this we were told it would cost $150 and the price of the new ticket,$105. We told the woman helping us that we would just purchase the Monday ticket outright, and not "change" the flight in order to not spend the $150 "change fee" . She said that would be fine, and so we purchased another ticket and told her we would just lose the one ticket. NEVER, were we told we would give up the entire ticket. Arriving at the airport for our flight on Sunday we find our trip cancelled and no seats available. We were forced to send an additional $351 on Jetblue for my son to get back to Boston. Now Usair tells us we need to spend an additional $150 to use our credit. Well we do not vacation because my family can not afford vacations, my son flies between Boston, MA and Buffalo NY, flights are a lot less than $491, usually less than $150. So basically we are supposed to just hand over our $491.60 to Usair and get NOTHING in return. He is scheduled to come home in Feb. the ticket cost is $139 round trip. so, should I use my credit, AND the $150 "change fee"? I am not a stupid person, I hope Usair enjoys my $491.60. Something needs to be done, this is robbery!!! By the way, Jetblue is much more accommodating, rest assured that's where my money will be spent from now on! I give Usair one star because I can not give 0
On 11/1/12, returning from a business trip to Denver to Philadelphia I checked two bags. One was a small carry-on weighing under 13 pounds, however, due to recent illness and operations I was advised not to carry more than 5 pounds. At the airport the agent weighed the small bag first, but it on the conveyor belt and then weighed my regular luggage. The main suitcase was 7 pounds over the limit. I was informed I would have to pay an additional $90.00 for overweight after paying $60.00 for the two items. I asked to move some items from the front of my large bag and put in the smaller bag. The agent informed me it was "too late" as she had already sent the large bag out and I would have to pay the $90.00 or my suitcase could not be taken. Charging $60.00 is something I have to accept, but an additional $90.00 and the nasty attitude is unacceptable.
Had to cancel a reservation for 2 into JFK because of storm and related damage, we were to visit our relatives but was advised not to come as they have no power and are not sure when it would be turned back on. According to U S Air customer service as of October 31st JFK was still closed. We were to depart SFO on Nov 2nd, they informed me they are only waiving the cancellation fee up to Nov 1st, we are leaving on Nov 2nd so when we decide to rebook we will be responsible for a fee of $150.00 per person. What a joke, what a joke of an air line, look at all the negative reviews, the FAA should close them down, they are trying t recoup money at the expense of the flying public. They are not out any thing and I am sure they will fill my seats so therefore they just made an addtional $300.00 at my expense. I can now see why they do it as they need the money more than I do. Never again will I fly this air line and I will see to it that my company does the same. I lose $300.00 but they lose many times more than that through corporate travel.
HORRIBLE, HORRIBLE CUSTOMER SERVICE. WHEN ABLE I WILL NEVER FLY THIS AIRLINE AGAIN. THEY ARE ONLY CONCERNED WITH THE BOTTOM LINE.
This airline sucks . Just terrible. Dont ever fly this place. They screwed my royally and I missed my flight.
Today I've been dealt with as if I were a sub-class citizen; one who hasn't played fair and on an even keel with your airline; one who deserves to have his the services he paid for effectively denied him simply because there appears nothing that can be done against such a thing from such a large airline. My flight from Cleveland (#3655) was delayed today, such that it left approximately 30 minutes later than scheduled. I had boarded this flight at hopkins airport as efficiently and compliantly with your rules as could possibly be, carrying only one carry-on roller bag and being punctual so as to facilitate ease of processing. I was on my way to Arizona to see my teenage son off, his mother and I having scheduled a surprise party to celebrate his acceptance into an exchange progarm in Spain which only 50 out of 6,000 applicants succeed at garnering acceptance into. I was to land in Philadelphia at 5:10 pm, and thereafter board connecting flight 251 to Phoenix, which flight was scheduled to depart at 6:00 pm. It wouldn't be so simple, and now i understand first hand the conglomerate mentality that sooooo many of my bloggers lament. I couldn't before, but thanks to US Airways today .... The delay (customer service pretended to be incapable of ascertaining what the delay was attributable to) caused the 3655 flight to arrive in Philadelphia at around 20 minutes prior to the 6:00 departure of the connecting flight. By the time I was given my CARRY-ON bag (which I was depossessed of as soon as I got to the door of the plane due to a lack of space therein) and made it to the departing gate (B9), everyone had made it onto the plane and no US Airways personnel were manning the check-in desk. Looking at my watch, I was a bit mystified seeing as how it was only 5:51. I waited for approximately 2-3 minutes, then I sought out customer service. They seemed a bit amused that noone was at that desk and so they called. When I returned, there was in fact two employees standing there looking as if they'd just eaten the cat. I proffered my boarding past and was told that I had to be there 10 minutes prior to the plane's departure. I, of course, invited them to verify that my flight had been the cause and not anything I'd done, and was even then told that, while that may be unfortunate, there was no way I was being allowed to simply walk through the door behind them and board my flight! It was still there idling!!!! When the talk turned to me pointing out that they weren't even there when I initially arrived, the conversation came to a halt and I was directed to see customer service. Customer service was nasty and brusque, unlike the people I'd dealt with at Delta when I encountered a small situation 3 weeks ago. Completely the opposite. Explaining all of this to customer service was an exercise in futilty; all the young woman would say is--"there's nothing we can do ... sorry. File a complaint." A complaint? She rescheduled my flight to the next day, an entire 12 hours later!! When I asked about accommodations for sleep or food, the woman nearly laughed. I demanded to see a manager and was permitted to do so. The manager was equally brusque and unreceptive to the fact that it was the airline that caused my tardiness. I have never been so mortified by the "tough luck, what r ya going to do about it" resolve that every good business should ahbor. As it stands, here I sit in the airport, cold, hungry, frustrated. This airline has taken great advantage of me, because they feel as though there is nothing the little man in this country that I've fought for can do. we'll see if this process here actually has any substance to it, or is it simply an emblem of superficiality. I have done nothing worthy of how I'm being treated, and I won't accept it laying done. US Airways has made a mistake today. The little man with a faithful following of intelligent consumer listeners will assure of that. I am to fly back in to Cleveland Thursday from Arizona. If I don't want to be cold, hungry and frustrated, maybe we all need to be considering the lesson US is teaching to us today, the little people. For what it's worth, my number is 216-246-1814. Terribly Taken Advantage of, Shawn D Walton, Sr, Esq. ______________________ DEAR FELLOW VICTIMS, AFTER I SUBMITTED THIS COMPLAINT, A WOMAN NAMED JENNIFER CHO SENT ME A GENERIC "SO WHAT, BLOW US" RESPONSE BACK TELLING ME THAT US DOESN'T COMPENSATE ANYONE FOR ANYTHING. US IS THE NEXT BIG COMPANY TO FEEL THE BITE OF THE LITTLE PEOPLE. NEVER FLY US AGAIN IF YOU RESPECT YOURSELF AND THE LABOR YOU PUT IN FOR THE MONEY YOU SPEND WITH THEM.
You can just abandon the whole trip and not take any of the flhtgis on the itinerary. There is no additional penalty and they don't track you down. It happens regularly when people buy non-refundable tickets then can't take the trip.You can go ahead a book another complete trip. What you cannot do is try to use any portion of that first trip (such as the return flight). It's all-or-nothing. Airlines will cancel the remainder of the itinerary after a no-show. Don't worry, they won't cancel your new trip, just the original one.
Cancer and health iesuss are slowly degrading our societies well being and we can help in preventing it . You can now become part of something bigger. At PoGosh we take an open source approach to medicine health care and treatments of cancer and disease by allowing our research and development en devours to be completely open to all those who would like access to it in order to foster greater research and advancements. Humanity has only one direction in which it is moving and that is to further freedom not just in our governmental controls but also with respect to our minds and collective knowledge. The human race has one obligation and that is to help move our society and world further ahead into a utopian world. With the help of our supporters one thing has become evident, we will not stop and we will not be silenced. Support our worldwide health efforts
I hate, hate, hate this airline. I am a senior citizen and just had a trip from hell. What should have been a 3 hour flight turned into an extra day with insults from nearly all of the staff of the airline. One girl in Charlotte, NC named Haddad pointed her finger in my face, and told me I would never fly out of Charlotte that day. When questioned, she proceeded to threaten me with calling the police. All because I asked her why I wasn't on the wait list, as I had been told I was 4th on the list. A couple of US Airways employees were on the escalator behind me and heard the whole conversation (yelling, etc.) They approached me and told me to file a complaint as she had no business to speak to me that way. Customer service wouldn't listed to any complaints until everyone waiting did not start complaining right away. On my return flight home, I had an aisle seat until at the last minute two very obese people (at least 750-800 lbs between them) rushed down the aisle to take the middle and window seat. The only way I could sit would be sideways on my hit. I complained to the flight attendants who told me I couldn't be moved. They were extremely rude, rude, rude and didn't offer my a drink when others were. I could go on and on, but I just get so angry it affects me and doesn't do a thing to them.
*****ATTN: DOUG PARKER, PRESIDENT OF US AIRWAYS***** IF YOU DO INDEED READ THIS BLOGS, IT WOULD BEHOOVE YOU TO READ MY PREVIOUS BLOG. ALSO, IT WOULD BEHOOVE YOU TO READ MY LETTER TO YOU WHEN I SEND IT, AS OPPOSED TO SOME INEPT PERSON, AT YOUR DIRECTION, TO THROUGH IT AWAY. I HOPE EVERYONE WHO HAS COMPLAINTS SUCH AS MINE WILL WRITE TO YOU. APPARENTLY, YOU ARE TO CHICKEN TO GIVE OUT YOUR CORPORATE TELEPHONE NUMBER--NOW I SEE WHY. MY COMPLAINT CONCERNS BRIBERY, EXTREME RUDENESS FROM AN EMPLOYEE NAMED HADDAD IN THE CHARLOTTE AIRPORT, AND HAVING TO SPEND THE NIGHT BECAUSE SHE SAID I WOULD NEVER GET OUT OF THERE THAT NIGHT, SHE WOULD SEE TO IT. AND THAT'S JUST THE FIRST LEG OF THE TRIP. YOU WILL BE HEARING FROM EITHER ME OR AN ATTORNEY AND, HOPEFULLY, THE TSA. ****NOTE****NOTE**** *****NOTE*****NOTE
are you purposely not posting my notes because they tell the truth and are so damaging?
U.S. Airways Sucks! I am not a person that would make a claim like this, however; in this situation they have lost all respect from me. I purchased a round trip flight for my son as a high school graduation gift. The flight was from Grand Junction CO to Long Beach CA., and the opposite for the flight back. No problems getting to California. The return flight is where things went wrong. My son is at the flight check-in counter within the specified time restraint to check his bag, then go through security, and board his flight. While in the check-in process, he uses his debit card to make payment ($25.00)and the agent handling the transaction, processes the card wrong, by not using the debit card authorization code on the back of the card.My son was told he could not continue check-in until he used cash to pay the baggage fee. My son failed to have $25.00 dollars cash in his pocket and was told to come back when he had money. Devastated in shock, my son was in a panic and had a melt down not knowing what to do next. He was told that he had missed his flight shortly after he was denied his boarding pass. Within the hour after his flight had departed, my son was approached by a "Shift Supervisor" and was informed that the transaction he experienced, when he attempted to check-in, was done wrong. The counter agent made a mistake! The airline supervisor used his debit card again, as the transaction went through without any problem. U.S. Airways admitted they made a mistake and my son was put on stand-by for the next flight with out any promise that he would make it home to Grand Junction CO., that night. My son did get home, though he was delayed 7 hours. I was an airline service agent for United for a term of 6 years. Not once did I witness such a situation like this with U.S. Airways! With all the training I have had as a counter agent we (United) made our customers our first priority. If there were a glitch like my son experienced, that paying passenger was treated right. I contacted U.S. Airways about this situation and asked they send me documentation of this transaction. I also requested that U.S. Airways send my son a letter of apology and I gave them his address! I requested that there would be a compromising compensation with a voucher of some kind, or a reimbursement to my charge card. U.S. Airways sent me a generic email that did nothing. A week later after my second correspondence, I received a phone call that was barely understood due to demographic static from cell towers or poor connection links. All I was able to hear was many "I'm sorry"from the representative. Nothing was resolved with U.S. Airways from there phone call. Within 2 hours, I received an email stating they were finished with this issue and the inquiry was closed. I will continue to pursue this issue with U.S. Airways until I get a reasonable result!
My son and I flew US Airways from San Diego to Albany New York on 7/29 returning on 8/4/2012. We went to play baseball in Cooperstown, NY. Everything was great when we left his baggage with his catchers gear and clothing weighed 47 pounds so we paid the $25.00 for the baggage. At the end of the trip, we packed everything exactly the same just adding his 6 home run balls to his bag and left for the airport. This time the bag was weighed and his 6 baseballs ( 5.0 oz each) somehow totaled 13 pounds and an additional $90.00. I questioned it and was told that was the weight, and I couldn't take the balls on the plain as they could be used as weapons. Upon arrival, after a 3.5 hour delay, and getting back into San Diego at 2:00AM. I decided to wright US Air a complaint letter. All they would say was that they would not refund the $90.00 as that is there policy. After a second letter to US Air, I received a call from Amanda Phry who apologized to me and proceeded to tell me it's company policy not to refund any fee's. As the conversation went on, I asked to speak with a supervisor and she refused and stated this was as high as this was going to escalate. I then asked if the scales are calibrated and if so maybe the agent had something on the scale or something. She immediately stated that they don't lie about things like that. So I asked if I could get a follow-up on the situation since she was putting a complaint into that airport to fix any potential issues. She said they wouldn't follow up with me as that is a situation they can't reveal their findings. She proceeded to say," We don't know what was packed in the bags going to Albany vs. what was packed on the return flight and it is what it is". So I asked if she was accusing me of lying? Because as I stated to her, I can assure her that the only difference was those six baseballs! Once again, I asked to speak with a supervisor and she declined and stated she would not let this escalate to management. This is one company that has lost touch with reality and customer service. I am glad to say that I will never fly US Airways again and they have lost the business of my company, and any recommendations from three predominant travel agents out of Southern California. As one of them stated to me, If they actually have a problem with an employee or equipment and are unwilling to investigate and reveal to a customer the results...that tells me they are doing something wrong. US Air should as all companies should do the right thing. Jet Blue and Virgin America seem to be two of the best companies around. No fee for first bag, extra leg room, personal monitors and great customer service! Did you read that right US Air? Take a lesson from Jet Blue and Virgin America, they know how to do things right.
I WAS A CUSTOMER WITH US AIRWAYS ON 7/25/12. FROM THE TIME OF CHECK IN TO LANDING, MY TRIP WAS A COMPLETE NIGHTMARE. MY TRIP WAS INITIALLY FOR BUSINESS HOWEVER, THE CIRCUMSTANCES CHANGED AFTER THE PASSING OF MY GRANDMOTHER. SO OBVIOUSLY MY TRIP WENT FROM BUSINESS TO GOING TO SUPPORT MY FAMILY AND BEREAVMENT. I DEPARTED FROM ST. LOUIS AIRPORT. WHEN I INITIALLY CHECKED IN AT THE GATE, I WAS TOLD THAT MY BAGS WAS 13LBS OVERWEIGHT AND THAT I NEEDED TO PAY AN ADDITIONAL $90 TO THE $25 THAT I PAID FOR THE REGULAR CHECK IN FEE. WHICH I FOUND TO BE ABSOLUTELY RIDICULOUS. WHY NOT JUST CHARGE THE PRICE OF A 2ND BAG WHICH IS ONLY AN ADDITIONAL $35? MY FLIGHT WAS SCHEDULED TO LEAVE AT 6 A.M THAT MORNING HOWEVER, THERE WAS A DELAY IN OUR TAKE OFF TIME AND WE WERE NOT GIVEN ANY REASON AS TO WHY OTHER THAN, THERE WAS A "GLITCH" IN THE SYSTEM. DUE TO US AIRWAYS DEPARTING ON THE SCHEDULED TIME, I MISSED MY CONNECTING FLIGHT FROM PITTSBURGH TO LGA. THE EMPLOYEES OF US AIRWAYS WERE UNAPOLOGETIC AND UNSYMPATHETIC. I WAS AUTOMATICALLY BOOKED ON A FLIGHT THAT DEPARTED 2 HRS LATER AND NOT EVEN OFFERED A VOUCHER FOR BREAKFAST BECAUSE OF THE INCONVENIENCE. AFTER ARRIVING TO MY DESTINATION, I FIND THAT MY LUGGAGE DID NOT MAKE IT THERE. NO ONE KNOEW ANY REASON WHY OR COULD GIVE ANY ANSWERS. I WAS TOLD TO CALL A # TO KEEP CHECKING ON IT. AFTER RECEIVING MY LUGGAGE AT 2 A.M, I FOUND THAT SEVERAL ITEMS WERE MISSING FROM MY LUGGAGE. I IMMEDIATELY CONTACTED US AIRWAYS TO MAKE THEM AWARE AND WAS TOLD THAT THERE WAS NO ONE I COULD SPEAK WITH AND TO FILE A REPORT ONLINE. I THEN DID AS I WAS TOLD, AND FILED MY CLAIM UPON RETURNING HOME FROM MY TRIP BECAUSE OF THE THINGS REQUIRED TO SEND WITH THE CLAIM SUCH AS RECEIPTS. ONE CAN UNDERSTAND THAT RECEIPTS ARE NOT TYPICALLY SOMETHING THAT A PERSON TRAVELS WITH AND IS READILY AVAILABLE. AFTER FILING MY CLAIM, I RECEIVE A LETTER TODAY FROM US AIRWAYS INFORMING ME THAT I HAD 2 DAYS TO FILE MY CLAIM AND, YET AGAIN, THERE WAS NOTHING THEY COULD DO. THEIR POLICY CLEARLY STATES THAT YOU HAVE 45 DAYS TO FILE THE CLAIM. THE LEVEL OF CUSTOMER SERVICE OR LACK THERE OF W/ THIS ORGANIZATION IS UNBELIEVEABLE. I DEFINITELY PLAN TO PRESS FORWARD AND UPWARD WITH MY COMPLAINT.
Worst Airline ever. Ill never fly with them again, what a rip!!!!
They are incompetent.
Two lost bags and an unresolved booking error in 4 months. I fly 3x month using all airlines. I never have a lost bag at the other airlines, although of course it happens. No more phone access for "service" just email with a 3-day turnaround. You can get a return email from a fried chicken place in 1 minute. By the way I have 71,000 miles in a year with them and this is the thanks I get. the preferred reservations people told me last night, and I quote: "they stopped the phone lines for customer service because people were on hold so long we just made it worse--now we only take emails". The local baggage people in Sacramento do not answer the phones, it goes to VM. You would think that someone would answer my email from last night and think "Oh no, I'd better call this guy right now". Forget it
No Customer Service phone number, no Customer Service working email address, no response to faxes to Customer Service. No interest in helping you get to the right party should you be lucky enough to reach a live person. If the potential merger of US Air and American brings this lack of respect for customers ..then there will be another airline I will no longer travel with.