Toys R Us Corporate Office & Headquarters

I came into the store in Pembroke Pines, Fl on Flamingo Rd. The date was 10/11/21012. I wanted to get a Doc McStuffins doll for my grand daughter. Her party was on the 13th of Oct. They were out of stock. I got the ticket as instructed and went to CS desk. I was told I could put the doll on hold and put a deposit on it. I just wanted to pay for it. It was approx. 45.00 or so. I was told the truck would be in the next day on Friday and would get a phone call, no phone call but I was in the area and stopped by. My "doll was given to someone else. I was then told that only 4 dolls come in. There was another woman there and she was told the same thing. It is now the 25th of Oct and still no doll!!!!! This is not ok with me. When I call I am told that the truck will be in the next day. I am clearly getting the run around. I went into the store and was told everyone got the dolls but me. What kind of business is this!!!!!!!!

I went to a Toys R Us store to purchase Fisher Price Little People Disney Princess Song Palance for my grand-daughter for Christmas. I could not locate it in the store so I proceeded to a cashier she page for someone to help me. I waited for 20 mins. and no one showed up. So I proceeded to the customer service desk for assistance and was told she could not looked the item up to see if they had the item in stock but, I could go to the Fisher Price isle and see if it is there. Did not understand why she could not look to see if the item was in stock. Very poor customer assistance, I went to the Fisher Price isle myself to search but, did not see the item on the shelf, as well as, the isle that had doll houses. Finally, I found a associate in the baby department to help. We looked for the item on the shelves and did not find it. So she looked the item up on her computer and stated that it was an online ONLY item because of the promotion of 50% off second item on FP toys and that I could order the item on-line and they would ship it to the store for pick up. I went home and immediately ordered the item on-line but because of the promotion of 50% off on the second FP item, I order another toy. Immediately upon hitting the submit order button, I received an confirmation email stating that the order was in process and I QUOTE,"PLEASE WAIT UNTIL YOU RECEIVE YOUR READY PICKUP EMAIL BEFORE GOING TO THE STORE." That was on Saturday, October 13, 2012. when placing the order it states this process could take 7-14 days. Each day I checked my email for confirmation that my item were available for pick up. I check both my regular email and spam mail. Since I had not heard from Toy R us I called the store on Saturday, October 20, 2012 only to find that they stated that my item did come in but, since I did not come in the pick them up, they were place on the shelf. Needless to say, I was VERY upset because when I talk to the manager to let him know that I DID NOT receive an email stating that my items were ready for pick up, He stated there was nothing he could do. So, I located the items on the shelf and paid the regular price for the items. WHAT KIND OF CUSTOMER SERVICE is this. The only reason why I ordered the items on line in the first place was to receive the 50% discount! The Manager said I had to contact the 800 number for online order to receive the 50% discount. Monday, October 22, 2012 I call Toys R Us 1-800 customer service. Only, to be on the phone for approximately one hrs. shuffled back in forth, stating that their records show they sent me 2 emails, which I informed them I DID NOT RECEIVE!!! They stated they could not help me. I asked the customer service clerk how often does this occur, that customer complain about not receiving an email to pick up their items, she stated that it happens quite frequently! Why use a system that is NOT a suffient way to notify customers!! Just because you send an email is not ADEQUATE documentation that it was received by the customer! Toys R Us need to improve tremdously on their customer service! Unsatified customer mean loss on money! But, I quess they can afford to continue to lose business, customer and money. How about good old fashion customer service!! SOMETHING SO SIMPLE and your customers would appreicate," a phone call to back up the email!!! I WILL NEVER ORDER ANOTHER ITEM AGAIN USING THIS SYSTEM or purchase from this company again. Walmart will get my business from now on!!!

Toys r us rewards programs is the biggest rip off. NO ONE will answer a question for you regarding the rewards, all you get is a run around. Typical, large corporation ripping off the the people who made them that way.

This is the worst store you can ever deal with DONOT DONOT have your babys registry at baby r us it was the worst experence ive ever had i talked to 3 different people and not only do they not know what each other is doing i wasted 2 hours on the phone and got absolutly no help even from corporate. DONOT DONOT DONOT deal with them you will just be aggervated.

I dont know why there is nothing good about toys r us on this site it seems like everything is negative on here from customers AND employees. whats going on here

I love my job and used to love going into work but now after after a year and a half my store as decided I no longer need hours I get scheduled maybe 4 hours a week and have only made 1200 dollars for the hole year I went to my dm and he told me he would take care of that but guess what still no hours i am a mother of four and when i pick my paycheck up for two weeks and it is less then 100 dollars i ask myslef why even go to work that doesnt cover the price of my gas i get my matrixand give all i have at work i have 4 or higher on all my star observations and now get treated like i am a invalid i am honest and the people who are not treated like gold and get hours when i see team members stell or help guest still walk around and work hide to the bathroom on the phone so the dont have to do there jobs or in the cash office i just want to scream because its not fair for people like who want to earn the paycheck not given the paycheck for nothing and to add to my point the day my father passed away i was doing a reset and i stayed at work to finish it and left only after it was done even after the phone call came that he was going and then he was gone like i said i love what i do but wish they would fix how the good employees are treated

wed like to see good deal now nintendo games 19.99 now 9.99 nintendo games now 2/25.00 amazon spiderma batman2 marioland supermariobrothers calldutymw3 and more nintendo3dxlarge now supermario brithes 2 and mario land now for 149.99 ps3 games now 9.99 james bond needforspeedrun driver metal of honor and more barbieprinnesses popupstar doll now 9.99 nintendodsixl with madden13 now 100.00 coby mp3 player 4gb now 14.99 board games all now 9.99and others stuff we love your store 1# in my book 9.99 cleancance items now 50% off on them

store director and management bully and harass workers! vey stressful. dont recommend working there!!

tru in albany n.y. is the worst. store director and also management rude to help and bullys them. they show no respect. never do they recognize all our hard work. ive been a supervisor for a few years and cant wait to get out!! not a happy atmosphere. the district manager who is jonathan needs r to see and talk to employees. but he doesnt care about them just his paycheck!!

I had to return a defective swing for my 4 month old and they never gave me the credit back. They SAID they sent me a gift card but I never received it. Then they took my bank card information and said they would credit it there and they didn't. I then had to PROVE that I never received the credit by faxing my bank statements in. Customer service relations said I would have my credit in 2 to 4 business days. I am still dealing with this and it happened in May. It is now August. My next set is to sue Babies r us!!! I will never order anything online. FOR FURTHER POTENTIAL CUSTOMER NEVER ORDER ONLINE ITS A NIGHTMARE.

Month after month for the last 10years I have called corporate HQ register the same complaint. The store located in Rockford,Il has electric wheelchairs for the disabled or seniors. Same thing every month we are if looking into this matter. Let's be honest they don't now or in any future time,plan to to even one powerchair!! The only reason they have handicap parking spaces and bathroom stalls is because it;s a federal law that they have too!! I'm asking everyone to email or call this thoughtless company and register this same question I have. When will you provide powerchairs to the disabled and seniors. They have provided a room for mothers to nurse their babies and yet they won't even consider this part of the society worth the time or day. But what do you expect from the investment that owns them is also a part of Bain Capital!!

If there was a zero stars option, that is what I would pick. I live in a town in Alaska where there isn't a Toys R Us store. Anchorage has one and I was down there at the beginning of July and went to the store to redeem my son's gift card. His culinary interest is exceptional and my husband and I thought that the perfect gift for his 2nd birthday would be a toy kitchen (I had one as a little girl and LOVED it!). There were two in the store...no signs that either were a limited time offer. Due having flown to Anchorage I had no way of getting back home, so decided that when my husband and I drove down in August, we would purchase the toy kitchen then. Today, my father was in the store and decided to check to see if there was a set available to ensure our ability to purchase one. It was discovered that the store was out of both models and that they are "seasonal" and one had been discontinued. They still have the display models up though. After he went through the chain of command in the store without success in trying to purchase the floor model, I took a try of calling the Corporate Office Customer Service to see if I could in fact purchase the floor model, I was told that it is the company's policy not to sell the floor models and that there was no one that could override this decision in the company, nor could she give me the name of someone to speak to about this other that her supervisor, who she assured me would tell me the same thing. I even offered signed a waiver for any product warranty issues (which I was told was one of the reasons they don't sell the floor models). Once again I was told that there could be no exception to this policy. This company is ridiculous. They couldn't even tell me what happens to the floor model now that they are out of stock and with one model that is discontinued.

I wish I could find something lower than a 1-Star. I had sent some money to a friend's daughter for her birthday. She wanted to got to Toys R Us to buy a few things. They entered the store in Traverse City, MI and immediately were followed and made to feel as if they were criminals. The employee would not let the daughter look around. The daughter picked a few things in a hurry because she felt pressured. The mother was very embarrassed. She looked for a manager, but alas, none to be found. The mother asked if they could just look around. The response, well what are you looking for I can help you find? The mother asked why they could not look. The response, I am doing my job. Sounds as if most others have found the same thing, rude employees. Everybody I know with kids will be steered away from Toys R Us. Worst company ever.

This store has been owned by Bain Capitol for about 10 years. It's not the same store as when my childern were going up. I won't buy anything there anymore.

I wouldn't even give Toys R Us 1 star. Their policies are incredibly ridiculous. My son received a remote control helicopter for his birthday but found another that he liked better somewhere else and they refused to take it back even though it was unopened. Said they needed proof that it was bought from them, well...scan it. I explained that the person who bought it for him was the mother of one of his friends and that she did not have either receipt. They wouldn't give me a gift card or even let me exchange it for something else. We are talking about a $40 item, not a $200 item and a 9 year old boy. They are TOYS R US are they not? Isn't is supposed to be about making the children happy? This is completely ridiculous. I will NEVER shop there again and my friends and family feel the same way. I have never had a harder time returning anything to anywhere else. If they keep this up, they will be going out of business.

Tried to by a car seat online and was it was out of stock. At the time they were running a promation and the seat was $150 original price $190. Four days later the item was now back in stock however the price was $190 and no longer $150. Called customer service with my credit card in hand and was told they could no longer give me the promotion. Are you kidding me? Billion dollar a year company and they don't have Someone at customer service who can punch in a code that would give us the discount. Not even the supervisor would do anything. Terrible company I have three small children and have spent thousands there over the years.

Let me start by saying my grand daughter lives in New Jersey and I in Florida. This past Christmas I ordered her a bike through toyrus on line. I had quite a difficult time buying in Florida and having my daughter pick up in New Jersey. I resorted to ordering it over the phone which took almost 3 hours. This past Tuesday I again attempted to order birthday presents on line. I went on line to her birthday registry and thought how easy is this??? well, that was my first mistake. After 4 hours and 45 minutes my order was complete with a representative on the phone. I again had problems with my on line order. My first call for assistance was July 24, 2012. First call 42 minutes and was told they could not place my order and let me use my 2 day free shipping i had just signed up for. I then hung up and tried to place the order myself. Having a little trouble I called back to ask a question. This only took 6 mintues, but got my answer. I did not know then it would be the WRONG answer, so I completed my order. When I realized that I did not purchase all of the gifts i wanted i called and my order was cancelled. Oh i forgot to say, that took 27 minutes. It was now gitting late so I decided to call back and have someone place my order for me. 55 minutes later and now 945 pm I was finished, but was told i could not use my hopper shipping i had just purchased. I was so tired of dealing with the web site and being placed on hold i just instructed the rep to place the order and I would cancel my shipping contract. The next day I attempted to do just that. 611 pm was my firt call. 3 minutes. WOW! never thought i would have an answer so fast. Please hang up and call back.... press 1 then 3. I did that. I called back, pressed 1 and my only choices were press 1 or 2. Well, what to do. I was told to press 3. So i started pressing numbers.I eventually was transferred to 'customer service'. I don't know why they call it customer service, because they were useless. I spent 10 minutes on the phone begging for help only to be told they could not help. I had to call back and press 1. Well, this time i got a recording that said 'your call is being transferred. There will be a brief moment of silence during the transfer'. 25 minutes and 5 seconds later my call was answered. Surprised that someone picked up the phone I ran to pick up my cell phone and had 'Mark' on the other end. Mark finally said i had been through enough and that he would make sure I was taken care of. 'Just let me put you on hold for a moment while i get the right people for you to talk to'. 10 minutes later he came back on the phone to tell me that he got no answer. I thought boy, I guess it happens to everyone. He did take my name and phone number and said he wouldn call me back Thursday. That call only took 42 minutes. Thursday I thought, well Mark is going to call me today and I will get this taken care of, so don't worry... be happy. After I carried my phone around all day at work and no calls from Mark, I thought here we go again. When I got home I got on the phone again and started calling. 549 pm... my first call. Again, i had the wrong department and again they could not transfer my call so I was instructed to hang up and call again. 9 minutes. I called back and tried a different extention. Wrong again.. getting better, only 4 minutes. When I called a 3rd time I got a really nice man that thought i really deserved better and said 'why don't you call the hopper shipping company yourself'. I didn't have the number or I would have.... days ago. He gave me the number and guess what... they took care of my problem. Total minutes I spent on the phone with toyrus....222. I sure hope i didn't go over my minutes this month or it will be a really expensive call. Oh, I forgot to mention.... Mark called back on Friday (1 day late) and had a supervisor on the phone to take care of my problem. I told him i had already taken care of it the night before and he suggested i talk to them anyways.. thought they should maybe credit my shipping for all the problems i had. Well, Mark was the only one who thought that was a good idea. The supervisor I spoke to asked if I had gotten my problem taken care of and when I replied 'yes', he said, well if there is nothing else I can help you with..... I interupted him just to say not only do the reps on the phone need a little training with customer courtesy...he did too. Needless to say, I will NEVER order again on line with toyrus.... and may never shop in their store either. There are enough other stores that carry the same merchandise, and certainly cannot be as incompetent.

I received this in response to my application. Could they be any less vague? We have received your application for the position of TOYS"R"US/BABIES"R"US - OFF HOURS STOCK CREW. Unfortunately, we are unable to consider your application at this time. However, we will retain your candidate profile in the database and may contact you if your qualifications match any future job opportunities. We thank you for your interest in Toys"R"Us, Inc., and wish you all the best in your job search. Best regards, Human Resources Department Toys"R"Us, Inc.

I tried placing my order online and had several issues so I called in. Mind you , I am quite computer literate. The agent Sue on the phone assisted me greatly with my order, it was not until after that that things went downhill, and that is an understatement. I ordered two soccer nets as my Grandchildren were coming up to the NE to visit over the 4th of July holiday. I opened the box with he nets when they were here on 7/7 and one of the nets had a huge hole in it. I packed them back up and call customer service. I waited on HOLD for 25 minutes on a Thursday morning at 7AM EST until someone finally picked up. I walked him through everything and was assured that a return label would come to me via email, it never did, not in my junk/spam either. As well, when I told him I did not hve the outer box, his reply was "go buy one!" CAN YOU IMAGINE? I called again the next day, this time waiting 18 minutes at 7AM before someone picked up, and I was told the same thing, STILL NO LABEL. I called again on Monday morning at 7AM, held for 22 minutes before my call was answered and heard that the label had been created and that I should be receiving it. NEVER CAME. On Tuesday morning again at 7AM, I called and still after 20 minutes was kept on hold until someone picked up and finally the agent I spoke to stated she was emailing me the label right then and there, she held withe me and no label, 2 email addresses and no label. She finally did a call tag for UPS to come by with the label which is what I was going to suggest. Well, here it is, Friday 7/20, UPS just came and left but no call tag for my item (call tags take up to 3 business days for UPS to come and pick up the item.) I am furious, annoyed and going to call my credit card company after I write this and do a chargeback. I have wasted five days of my morning time before getting ready for a full workday and have gotten nowhere. I will NEVER order from them again. By the way, I am still on hold with them as I write this, 18 minutes and counting, no one has picked up yet. This is a disgrace, an absolute disgrace. All you hear is "WE APOLOGIZE FOR THE HOLD TIME, WE ARE EXPERIENCING A LARGE VOLUME OF CALLS AT THIS TIME." DO YOU WANT TO KNOW WHY, BECAUSE YOUR SERVICE IS HORRIBLE, GET IT DONE THE FIRST CALL AND GET IT DONE RIGHT, RETRAIN YOUR PEOPLE TOYS R US, HAVE SOME RESPECT FOR YOUR CUSTOMERS VALUABLE TIME..............

I work in a store in Texas and the management is awful. I work on the babies side (we are a side by side) and all the management does is harass customers. Consultants are asked to try to get each new baby registry to add 25 boxes of diapers. First off, unless your having a diaper party most people don't register for diapers. And if that isn't enough, the registry values are suppost to be at 3000 dollars. Thats what the customer scans I might add. And if both of those requirements are not met then the employee gets yelled at. Now, I understand talking to the guest about diapers, babies use alot, however an employee can not follow every expectant mother around the store looking over their shoulder and telling them to add the highest price items. I enjoy helping guests but management is horrible. We are also told well get off at say 930, but 95% of the time your there till at least 945 and more often than not get off much later like around 1030. I understand the store needs to be straight, but it is not fair to tell someone they are getting off at a certain time then keep them almost an hour later, reguardless of if your getting paid or not. I know my store in general had got yelled at about it and yet they continue to do it on a daily basis. Our general manager is super nice to employees at first, but over time starts to become rather and mean guy. And our HR manager is no better. Our registry consultant was recentally sick and had a bad day on floor, (her registry vaules werent high enough) and the next night there was only one customer, however she was told that if she didn't get it together in a few days then they would move her, after telling her they had been doing a great job for weeks. One of the other registry girls has taken to altering registry totals to keep her job. Which I find unexceptionable. The registry is what the mother wants, not what the employee decides they want. And no matter where you are in store, your only given about 30 minutes of training and then they hold you to the level of the highest employee there, regardless of how long you have been there.