Steak n Shake Corporate Office & Headquarters

How are people so passionate about their food? I don't get it. It is a fast food restaurant, sometimes things are going to get messed up. Rude customers yelling and cursing at employees is so unnecessary. How can you be that mad about a burger. Lol I love steak n shake!

I go to a steak N shake in altamonte, fl and the service is beyond slow! We wait in the drive through for atleast 30 minutes every time. They are always out of bananas for the shakes! Horrible service!! I will never give my money to Steak 'n Shake again.

I'm still at the steak and shake in springfield il I've been here for over an hour I ordered a bowl of chili and a cup of water 40 minutes later the rest of my party got their food , our order was wrong when they brought it to the table and by wrong I mean they didn't remember half of our order we were told it would be fixed 20 minutes later the waitress comes back , I'm very very dissatisfied with the service at this location the wait combined with the 10 empty tables surrounding us really wasn't reassuring, and the food was not nearly as good as I have had at other locations , I am a long time customer I hope something can be done to improve your tarnished reputation in illinois

Hi there I just visited your store in springfield Illinois on Dirksen parkway north I waited two hours for cold food and no customer service at all I was highly dissatisfied with my visit and I have been going to steak and shake for 18 years now and I've worked in the food industry this location was so poor I will never return unless I get shot in the parking lot and need to call 911

Went in at 12:20am waited 20 minutes for food at drive thru. I am expecting at least my order to be correct since I had to wait so long but it wasn't. I had to park and walk inside for a fry and honey mustard missing. Then we arrive at home and the food was so awful we dumped it in the trash. I will never waste another penny at this location again. Also noted the manager working in kitchen, how can he let such garbage leave his restaraunt. There was a waitress on the floor who was asked to get a drink for a customer and instead decided to mock and stand in place. This is not the first time I've had bad service at this location but it is the last time.

Tried to order an e-gift card from their website. entered credit card info and got rejected. checked & rechecked my info 3 times. Still no go!! Switched to a different card. Same story!! Cards both had plenty of credit available!! Called Customer service 2 times, got no help. They would not provide a mailing or an e-mail address to lodge a complaint!! This website is not trustworthy!! beware safeguard your credit info!!

London Kentucky Take out - waited 20 minutes Watched cook cook and then run cash register Receptionist was poorly trained and said stupid things Lame excuses for delay Cooking area floor had dropped food/ real slip and fall hazard Ordered my favorite that I had not had in two years/great expectations//horrible. Dry toasted or stale white bread, not rye. Not grilled.Lukewarm hamburger and a tiny piece of cheese. Got on the road and unwrapped the worst sandwich I had ever received in any respectable food chain. I looked in the bag as I was leaving and they had not even placed a napkin in the bag! How disappointing as I used to love Steak and a Shake!!!

Not bad service. NO service. Walk in. No one on the floor. Lady at cash register waiting on a customer. Someone at the grill. Someone behind counter talking to a friend at the counter. A customer standing in the middle of room trying to find an employee to bring his food out (food was at the window). I waited to be seated. No greeting. No "we'll be right with you." I finally left.

My daughter work at your store in Goshen IN and they work her 9 hour today and did not give her a break at all this is on called for

the cooks were slow, no management came to speak or say the reason why our food was slow coming out. wait staff was worried about cleaning then customers. corp need to retrain there managers and the wait staff.

Sunday 7/13/14 When first walking in the floors were very dirty. Not the kind of dirt that just needed mopped, but the kind that needed deeply scrubbed. Dust and particles of stuff on dividers between seats. The bathroom was awful. Smelled like week old vomit. Needs a lot of attention!

Went to Steak and Shake Solon Ohio, The young girl working drive thru had a very bad attitude. When I handed her the money to pay I gave her the correct change she dropped the coin outside the window, wasn't sure which coin she dropped, went to hand me my shake had yuck all running down the side, then asked me to give her the penny that she dropped. Are you kidding me, she dropped it not me. Dug in the car for another penny then gave me my bag and said nothing and shut the window. No receipt was given to me. I'm won't go back there is no concern for the product coming out the window or customer service.

Steak 'n Shake really need to do better from the head executives to the trashy looking managers. My family and I ate at the Steak 'n Shake n Plainfield IN. Why is it that my server went from seating me and greeting me at the door to taking my order to bringing my food to taking my money at the register to busing my table?What kind of restaurant has one person to do all these things? You all have your servers bust their butts. I have never seen a restaurant slave their worker like that. I honestly felt bad for the server because she was trying her hardest and the manager just sat there and watch her do all his dirty work. Honestly that Steak 'n Shake need to be closed down. Never in my life I would waste another thirty minute to eat a cold burger and frozen fries. Their management team is horrid. Poor little server. I thought about letting my son work at a Steak 'n Shake but honestly I wouldn't even put that ridiculousness and foulness on my worst enemy.

If i do such a horrible job and I look so horrible then fire me.

Worst hamburger I have ever had. I ordered a simple plain hamburger with lettuce tomato and onion. When I got home I got a flat over cooked burnt piece of meat, 1/2 the size of the bun on a greasy bun with No lettuce tomato of onion as I ordered. This is my second time trying Steak and Shake and will never go back again. This was the Worst hamburger I have ever had!!! I wouldn't even call it a hamburger. It was trash!! And they forgot to give me my French fries as well!

Went to Steak 'n Shake located on Government St in Mobile ,AL.. Fries were not fresh and out burgers looked thrown together. Not worth my money at all.

Why be open 24 hours if you never serve customers! Always a excuse..... It was 3:47 am not busy at all. They cant make coffee til 6:30 and she couldn't take orders because the in the back ground saying omg ugh!!! Then she goes on to say there coupon machine is broke not sure what that is but just another excuse!!! This is at the Louisville Ky Steak and Shake on Dixie Hwy. YOU ALL LOSING ALOT OF MONEY!!

Today I was in store # 355 in Tallahassee at 11:52 am and the food was very good, after finished eating went to pay and left. But thirty minutes after I realized I forgot my cell phone on the table quickly call the store and answered a young man asked if they had found my phone and the young man told me not something that is impossible because I did not stop anywhere else because I live in pensacola and just stop there to eat with my sister and my niece. My waitress was Emily and there was another young and skinny girl as a waitress so that any two of them had to clean the table, pick up the tips and i know for sure one of them saw the phone and clear stole my phone because I'm sure that I left the phone on the table. I'm so disappointed because whenever I pass thru Tallahassee always stopped at steak and shake but with people who doesn't have integrity and are capable of stealing a customer is unacceptable. I'm very upset because I use my phone for bussines purposes and is very sad know how people are now.

All the good servers gone terrible service been coming in this place for at least four years looking to buy my own restaurant.. always set at( table #12) sorry this place will lose money..

The store is dirty. THE WHITE Tile are gray looks like the floor has not been mopped is a very long time Store smells like old grease. when you walk in .. The biscuits are as hard as a rock. STAFF is too busy horsing around to take care of business.