Sprint PCS Corporate Office & Headquarters

Sprint the now network I see that you have taken your network outside the USA and calls are being handled everywhere. This does not make me happy yet most of the companies are doing it. I dont have a problem with it as long as I get someone to understand what Im trying to say. This at times does not happen. I will get someone who is unable to help and get passed from one person to another. I worry about my identity. How many people from other countries are able to get into our information. Customer service as you well know makes and brakes a company. I lost my phone and I need a phone ASAP I call sprint and I speak to so many customer Reps and still no one has been able to help me get that phone before Thursday. I was told when I first called I could have been offered overnight service. I was not I explained how much I needed a phone. Asurion a company that can insure and replace a phone took the claim yet after that I have not been able to speak to anyone at that company to at least pay a fee for overnight service. How does this insurance company run if Ive been trying to contact them since early this morning how many others have tried as well. I look at their website yes one can make a claim and I guess that is just about all one can do. When I chat with sprint online and tell them that if Sprint has offered insurance through Asurian then they need some accountability from them for their customers not just to say I will take your feedback. I say give me an email or number to state how I feel on the importance of having someone there to answer to one who calls. Im stuck with getting my phone on thursday yet no happy with sprint things need to improve in customer service. Lets get customer service to worrk better. lets ease the fustration that comes from being transfered from one person to another. No one should be without a phone from friday through thursday a long time to wait. To whos favor is it that I wait till thursday. Make it be known that if Im happy at least ten people will know and if Im fustrated at least 10 people will know.

I have been a sprint coustmer for over 7 years. I have three lines with Sprint. In the 7years I have only had 3 phones. I tend to hang on to my phone until it no longer works. My last phone the Rumor2 that I have had for 2yrs now;stop working Saturday afternoon 3/11/11. I went to the nearest location to upgrade my phone.I was denied an upgrade placed on hold several time over the course of the 61min ordeal. It turned out when my husband and I bought his EVO last year they used my upgrade for him. I was told I would need to wait 4 months before they would upgrade my phone. You would think after 7 years and our """PREMIER ACCOUNT"" they would be more symptomatic to my situation. I spoke with a CS Rep name Tiffany first, then transfer to the floor supervisor name Shantee when she still could not help. My son was out of town and my husband was at work over a hour away. No one could contact me since my phone was out. They suggested I travel 50miles out to the next nearest Sprint store? So then I get transfered to the next ""Up LEVEL Managment team"" This young lady name Shmekia was the rudiest, most unprofessional person I have even spoken with in the 7yrs with Sprint. Constant talking over me and several rude remarks. I asked to speak with her Manager. I was told her Manager Alsia Overton was unavailble. Shmekia refused to give me her last name for security purposes. However, she had no problem giving out Ms. Overton information. I asked if this call is being recorded. I received a confrmation number from this very unpleasant ordeal. I am still with out a working phone. After 7years of ""Loyality"" with Sprint! I am in the process of completing a formal compliant. Cathy F.

I have been a Sprint customer for over 10 years. I purchased a HTC Snap phone 13 months ago. I signed another 2 year contract and purchased insurance. When some of the buttons stopped working, I returned the phone to a Sprint Service Ctr. I received another HTC Snap phone that did not ring. I returned to the Sprint Service Center and they were able to make the phone ring after over an hour of technical support. They next day I went to work, changed ring to vibrate since I was at work, and have been unable to make it ring again. Sprints website reports that there is a defect and that I should check for Microsoft updates. When I check for MS updates, I get an error. Then I called Customer Service, and was advised to return to the Service Center and if they could not get the phone to ring, I would receive a $150 credit towards a comparable phone. So I returned to the Service Center and they would not honor the commitment of the Customer Service Center (since "Customer Service reps do not know what they are saying" according the Service Center). The Service Center wants to give me a HTC Snap replacement phone that WILL NOT RING (3rd time around)or I can upgrade my phone (to another phone which will have some sort of defect, since all the phones have defects according to the 3rd person I spoke with at the Service Center) for more $ and sign another contract. (Note that I still have 11 months on the current contract.) All I want is a phone that rings without paying any money or signing another contract. The Service Center staff thought that I was crazy to expect such a ridiculous solution. Since the phone they sold me doesn't work, there is no alternative resolve the issue other than to pay more money and sign another contract. I WILL NEVER SIGN ANOTHER CONTRACT WITH SPRINT, NOR WILL I PAY MONEY FOR ANOTHER PHONE. I ALREADY PAID FOR THE PHONE AND I JUST WANT IT TO RING. IS IT REASONABLE FOR ME TO EXPECT THAT THEY WILL PROVIDE A PHONE THAT IS NOT DEFECTIVE UNDER MY CONTRACT AND INSURANCE PLAN? ACCORDING TO EVERYONE I HAVE HAD CONTACT WITH SO FAR at Sprint, I AM A LUNATIC TO EXPECT SUCH A RESOLUTION WITHOUT PAYING MORE MONEY. So I am supposed to pick up my replacement HTC SNAP defective phone on Tuesday, and if it doesn't ring, which I am not sure it will not. I may try to get my contract waived since they have provided defective products, again without paying $. I may argue with them again for another 2 hours. Or I may write the President of Sprint. Or I may try a combination of approaches. From what I have been reading online about Sprint Service, I may be stuck with a phone that will not ring for another 11 months. I will certainly keep returning the defective phone under my insurance contract and let Sprint expend $'s to deal with me and replace the phone until my contract is up unless Sprint takes the appropriate action to resolve the issue. I will also be very vocal to any and every audience I can about the level of service Sprint provides.

Sprint Customer Service Representatives need People Skills TRAINING as soon as possible! They lack friendly skills, problem solving skills, and basic treat the customer with respect skills. The abuse is ridiculous. Are the top executives really unaware? A supervisor named "Thian" talks over the customer not allowing them to talk, and then threatens to end the call. Calls are cold transfered within the dept and the customer is not allowed to become frustrated because they continued to hit dead ends? Something needs to be done. There is enough stress and frustration in our world today.

I just wrote another review on another page and just wanted to reiterate that Sprint is the worst company to do business with. Their customer service is basically non-existant. I know because when I was working, I did customer service training seminars. But you know what? I would never even think of signing on to Sprint to do customer service training seminars because it would just be an effort in futility. I'm sorry, but the name Sprint just makes my blood boil.

i have a phone ..extra line not even activated yet I am past the 30 days and the sprint people keep hanging up on me or getting disconnected..I told every person on there that it might happen to call me back cause i don't know if i get disconnected or hung up on because they sent me back to the menu and then blinp ..disconnected again and do you think they called back ?? no sir!(1/17/11 2:00 pm)gone all i want to do is keep three lines instead of four..theres only three people in my family..the guy said to just keep a extra phone..with the econmy the way it is now i have no need to pay for a extra phone..for what?who can i contact I am in Brentwood ca,94513 is there a person in corp. offices who care about the costumers concerns...by the way the fourth one was for my daughter but she seems to have beat me to the punch and had already gotten one...so now i am stuck with it...it was suppose to be a surprise.

I have been with sprint for years! I had my contracts transfered to my sons name because he receives a discount through his job. Now I am trying to get a phone upgrade, billed to me and because of the switch, I am told that it can't be billed to me. I have spoken with 7 different agents today including supervisors, and have got a different story from all of them. In addition I have had nothing but problems with this company. Today while dealing with each agent I asked them to please call me back if we were to get disconnected. ONLY 1 PERSON CALLED ME BACK!! My reception is HORRIBLE!!! The customer service is the WORST I have EVER encountered. I think I know a little about customer service because I was a waitress for years. I currently have 5 phones on the account. I am at the point where I will place all phones on vacation and go with a new provider! SPRINT SUCKS!!!!!!!!!!!!!!!!!!!

I was advised today in order to have a number on my plan, sprints system was not able to handle the change. In order for sprint to make the change I would need to trick their system by paying 100.00 to have the system pick up the number then change it back to the plan I need. I recieved a lot af non professional assistance today from the techs, customer service as well as from Tom /supervisor/ P13-call center. I have hassled with sprint for months and years and this really is really a disapointment. The worst service.... talking down to me when they made the mistake, then charging me to fix.

Hello everyone I am writing from charleston south carolina. sprint phone company service is rediculously wrong because I never signed up for 2years contract but they decided themselves that I did signed up for 2years contract. my cell phone usage is less than one hour during 5 month periods of time and they have my money all together more than 500.00 dollars now that is bad to the bone. everytime I spoke to CSR some acted like a human as of they agree with me whole time but at the end of conversation they asked me would you like to make payment today? that really ticked me off and some acted like they are not human because they speak the same tone of voice ignoring everything what I said did not show no interactive emotion and said same thing over over again alike a robot. something is very wrong because people make up their own illusive story believed that they will get the money. I say time to wake up because it is not working any more.

I just wanted to say thank you to ( KIM ) she is a team player, I did tell her team lead that she was a big help. I ask to for her agent ID but the team lead said it wasn't something that they give out to customers, But she did help me with my issue ( I use my phone as a life line or known as heart patient ) she understood me from the start of the call, very professional. with agents like that make me feel comfortable calling my phone company. she did help set up a P/A & restored my services. SO I wanna say thank you ( KIM & SPRINT ) Your company will always have me as a customer...

Again, as I explained to Mr. Morgan on several occasions my concerns and complaint has yet to be resolved. He has called on the following dates. 8/23/10, 8/27, and 9/25/10 at approx. 5:08 pm at which while on the phone call with Mr. Morgan my phone call was dropped. The exact issue I have been experiencing from the beginning. It is obvious and apparrent at this point that based on Mr. Morgan's tone and his unwillingness to resolve this issue. He believes that this is his personal company. He does not represent Sprint Nextel in any shape, form or fashion. He has consistently attempted to discourage me from being a customer and does not want me to speak with anyone else at this company but him. I have requested some one else authorized from this company to contact me that is not byass and is willing to service the customer. Please help me to resolve this matter. This again, has taken up so much of my time and to date this matter has yet to be resolved. I am requesting a full investagation as to why Mr. Morgan has allowed his personal feelings to cloud the real issue at hand and that is providing service so that I may be able to receive and make outbound calls without my calls dropping. And at this point crediting my cell phone account and not suggesting I can simply go elsewhere with my business. As I have previously explained to him. I have ordered business cards and flyers with my cell phone number and to experience any additional cost on top of poor service is not how this company has been able to be on the fortune 500 listing. Again, I am not satisfied with my service and I am requesting a credit for these past two months on my account and an apology for the various calls from Mr. Morgan discouraging me to pursue customer satisfaction from Sprint. As I have explained to him previously I have been with Sprint Nextel over 6 years and have referred countless customers to Sprint.Why should I have to take more taking shopping for another company because he doesn't understand that without loyal customers as myself he would not have a positon with this company. This proves to me again that his responses are not consistent with the level of customer service that I am accustom to since I have been with Sprint therefore I would like to have another representive contact me from the Ceo's office if not Ceo himself since Mr. Morgan has again determined that he will not assist me in my complaint. I do not desire to speak with him due to his tone it is very rude and short. Please help!!!! --------------------------------------------------------------------------------