Sprint PCS Corporate Office & Headquarters

Pasadena Store in California. 80 E.Colorado Don't exactly know the policy for co-workers dating and having a relationship. But Co workers Carlos Martinez and Jasmine have been dating and everyone at the store including manangement is aware of it. Jasmine has seem to have broken up a family with the affair.. along with Carlos giving up on his 2 very young children and being a father to them because of the relationship..If sprint is willing to hide and cover up an affair that splits up a family...what are they willing to do to their customers. Isn't sexual relations within, or dating with in the same store against policy and requires termination????

On 2/23/12, went in store number #239 to purchase an HTC tablet. I specifically told the sales guy that I want something with a hot spot or wifi. I left the store spending over 400 dollars. Trusting his expertise in what he instructed me to purchase. On 3/18/12, the HTC tablet stops working. Sprint customer service was immediately called. They instructed me to take it to the store of purchase. As instructed I do. Arrived at store number #239 they sales rep had no clue how to even take out the battery. I asked what can be done to get to the rout of the problem. He instructed me to go to store number #1699. Once again as instructed I went as soon as I walked in the door the sales rep looked at me and my bag and stated we don’t sell that device. I explained to him my issue he looked at me and said I can’t help you. Now I became angry. I asked to call customer service. Contacted customer service and the guy stated that he would write me a ticket to take it to another store. Contacted the store prior to going and the sales manager stated that we do not fix tablets and we are not very knowledgeable about the device. That was the first piece of honesty I received in the past two days. Then he went on to state that he believes that I was not explained everything correctly because my bill for the use of the tablet is showing at $522.15. I was flabbergasted. I told him there is no way my bill can be so high before I left the store where I purchase everything I asked the sales rep is everything good because I do not want any surprises with my bill. He stated that oh yes all is well. I contacted customer service asking what to do regarding this bill told me to go to the place of purchase. Went back to store 239 as I walked in to speak to the manager I was greeted by a rep. I asked for the manager he never came out to see what my issue were. The rep pulled my record and stated why I would purchase a wifi device when my tablet has a hotspot and can hold up to seven devices. Once again I was stunned. I instructed him when I made this purchase I was mislaid by the rep and now I have to pay for something that was not even needed. The story goes on I would like someone to contact me regarding the issue. I have been with Sprint for over 10 years and I am though loyalty mint allot apparently not. I am a very dissatisfy customer the services that I received from these two stores was the worst.

IF I COULD GIVE ZERO STARS THAT IS EVEN TOO MUCH! WE HAVE HAD NOTHING BUT ISSUES AND WE JUST SIGNED UP WITH SPRINT JAN. 4TH 2012. FIST OF ALL WE HAD US CELLULAR FOR YEARS AND THEY WERE AWESOME! GREAT COMPANY. WE REGRET EVER LEAVING US CELLULAR! WE COMPARED EVERY SINGLE SERVICE TO TRY TO SAVE MONEY. MY HUSBAND GETS A DISCOUNT THROUGH HIS WORK FOR EVERY COMPANY BUT US CELLULAR SO WE DECIDED TO LOOK AROUND AND COMPARE TO SAVE MONEY. SPRINT DOWN RIGHT LIED TO OUR FACES ABOUT THE COST OF OUR MONTHLY BILL. WE SPECIFICALLY ASKED WHAT OUR BILL WOULD BE INCLUDING ALL COST. WE WERE TOLD $165.00 A MONTH. THAT WAS A LIE! THEY FAILED TO TELL US ABOUT THE ADDITIONAL $25 IN HIDDEN FEE'S THEY CHARGE. OUR FIRST BILL WAS $377.00. THEY CHARGED US ACTIVATION FEE EVEN THOUGH WE WERE TOLD THERE WOULD BE NONE. WHEN I CALLED ABOUT THE BILL I WAS TOLD "TOO BAD" THAT WE WOULD HAVE TO JUST DEAL WITH IT AND THEY CAN CHARGE US WHATEVER THEY WANT. WHEN I ASKED ABOUT THE ACTIVATION FEE THEY TOLD ME THAT THEY WOULD NOT REMOVE IT. WE JUST GOT OUR 2ND BILL TODAY AND IT IS $303. THEY CHARGED ANOTHER ACTIVATION FEE FOR A PHONE THAT WAS NEVER ACTIVATED!!! MY DAUGHTER MISPLACED HER PHONE AND I CALLED AND WAS TOLD TO GO ONLINE AND FIND A REFURBISHED ONE. I CALLED THREE TIMES BEFORE I GOT THE PHONE TO ENSURE THERE WOULD BE NO FEE'S. I WAS TOLD THERE WOULD BE NONE BECAUSE IT WAS JUST A REFURBISHED REPLACEMENT PHONE. I GOT THE PHONE BUT NEVER HAD TO ACTIVATE IT. I WAS STILL CHARGED AN ACTIVATION FEE AND WAS TOLD THEY WOULD NOT REMOVE IT. I WAS AGAIN TOLD "TOO BAD". HOW ARE YOU CHARGED FOR A PHONE THAT WAS NEVER ACTIVATED? LET'S NOT FORGET THAT WHEN I GOT MY PHONE THE SPRINT REP HAD ME SIGN A CONTRACT UNDER MY HUSBANDS NAME WITHOUT MY HUSBAND BEING THERE AND GIVING PERMISSION. WHEN I ASKED ABOUT THIS AND IF IT WAS LEGAL THE STORE REP TOLD ME "OH, IT'S OK. YOU HAVE THE SAME LAST NAME".I DON'T THINK THIS IS LEGAL. I WASN'T EVEN ASKED FOR ID. I SHOULD HAVE KNOWN RIGHT THEN THAT THIS COMPANY WAS A JOKE! TAKE MY ADVICE AND DO NOT EVER GO THROUGH SPRINT!EVEN THE SUPERVISORS REFUSE TO COOPERATE. I HAVE ASKED FOR ID NUMBERS AND REFUSED AND WHEN I ASKED FOR THE OFFICE LOCATION I WAS HUNG UP ON. I AM A SUPERVISOR IN A CALL CENTER AND MY EMPLOYEE'S WOULD NOT EVER TREAT CUSTOMERS THIS WAY. SPRINT HAS THE ABSOLUTE WORST CUSTOMER SERVICE EVER! US CELLULAR WOULD HAVE ISSUED A CREDIT WITHOUT BLINKING AN EYE. MY SON HAS VERIZON AND HE SAYS THEY WOULD HAVE DONE THE SAME. MY FRIEND HAS T-MOBILE AND SHE SAYS THEY HAVE NEVER HAD ISSUES. MAYBE SPRINT SHOULD TAKE A LESSON FROM THEM!

What good is a refurbished phone if even this phone isnt functioning properly. T-mobile sucked, sprint is just f***ed up. Their customer service is elementary are most of their agents are plain idiots. Supervisors ? On the phone with them now and they are transferring me here and there. A bunch of clowns are these guys. They just transferred me to assuring and assuring hung up because they I was told that my phone number was invalid. Waste of time . Fuck sprint

If I could give zero stars I would, I currently have a phone that unless it's plugged in, it's dead. I've called, spoke with Michael Rosado, Kimberly, Larry McMannis, Bernard Kelley and one other Bernard. I've been hung up on 7 times, put on hold for 25 minutes, while cooking my dinner and lied to. And they have the nerve to think I'm going to accept another contract with a new phone. Sprint sucks, they're good at apologizing but nothing else. My phone has never worked since last july the way it's supposed to. So now they can deal with the complaint that I've file. I've received 85.00 worth of nothing. They can go fly a kite, and I'm being real nice. I give you one chance to prove for quality, they have failed several time. I want out of my contract with no termination fee. I will fight to the end.

I had issues with my obtaining emails on my cell. The emails simply stopped posting for five days. After spending 30 minutes on the phone trouble shooting with a tech I was transfered. A Mrs. Shanette ID GK224896 took the call and began the same process. After confirming the "by the book notes" simply were not working, she bagan experimenting with "Lets try this". After about 10 minutes I was up and running! Coodos for Shanette!

My thought on Sprint PCS is that I will never use your service again and I am considered the mouth of the South so I will tell friends and family to never use Sprint PCS again on Twitter, My Space, Facebook, BLOGS--Please take your business to AT&T, Verizon or T-mobile. WHY??? I had your service less than a year and moved to area that roamed- no service. I was told by technical service, account services, resolution service, financial service that the early termination will be waived because of this issue. The notes on the account states that I will be given 149.99 ETF, and it been 2 months nothing has not been resolved. Your customer teams keep telling me, it will be 2-3 days to get the credit. Nothing has been done so here what I going to do.. I have your legal department number 913-624-5800 so I will have my lawyer call your legal department to about settle this 149.99 early termination fee. I going to blog to see if anyone else is has this problem, and maybe I can get another class action case again SPRINT who does not care about their customers. These day it all about the money..... ACTUALLY YOUR REALLY NEED TO GET NEGATIVE STARTS FROM ME!!! Then Sprint has the nerve to have phone line that states busy constantly-Corporate that should tell how awful your service and business is terrible and ridiculous. I hope AT&T does merge with T-Mobile to put this company out of business.... I will not pay this early termination fee because the notes on the account state it will be waived, therefore; I will have my lawyer subpoena this record and notes on my account that has been closed because SPrint PCS promise the early termination fee. You got the right one baby!!! I will see this to the end

HI MY NAME IS JUANA HERNANDEZ AND I BEEN WITH NEXTEL/SPRINT SINCE 1985 AND I HAD A BAD EXPERIENCE LAST YEAR IN DECEMBER 2011. WHEN I SALES REP CALL ME TO UPGRADE AND CHANGE MY ACCOUNT I CHANGE EVERYTHING TRSTING THE SALES REP, AND AFTER THAT HE NEVER EVER CALL ME TO SEE HOW IS EVERYTHING WORKING BUT ALL MY ACCOUNT ARE UPSIDE DOWN MY PHONES ARE NOT WORKING PROPERLY AND THE WORST PART IS I CALLED SPRINT AND SPOKE WITH THE MANAGER AND DIDNT SOLVE THE PROBLEM.

I purchase a wireless devise for a samsung tablet as a gift and it was never use or activated and when I try to return it on the 20th day of purchase it was a horrible experience Sprint charges me the cancellation fee.

**a customer for over fifteen years.always enjoyed the call sound quality but never liked the lack of signal coverage. my current billing has two county (municipal) taxes on it and has been so since i moved seven years ago. i have contacted sprint in person and over *2 on numerous occasions and Sprint cannot remove the charges from the previous county. Sprint's new website is a piece of garbage from a customer service standpoint-it's all about selling and charging you more. in jun.2011 i was called on my Sprint phone by Sprint and the person making the call had horrible skills and probably didn't understand english, she spoke it poorly and demanded that i tell her uses the lines on my account and apparently tried to force me into taking a fifth line by telling me it was "free". i had to conduct an interrogation to find out that the only thing that was free was the line activation. i broke my palm centro phone screen in aug. 2011(moment of silence for a truly amazing phone.....that must be why it's no longer available) and oh by the way your out of contract and Sprint forced me out of my contract 4 lines for $149 a month and now i'm supposed to pay 4 lines @ $79 each. CORPORATE FILTHY BASTARDS! this company is full of self-absorbed idiots-they claim to be the "most improved" cell. phone company-RUN FOR YOUR CHECKBOOK'S LIFE!! EVEN THE iPHONE MAY NOT BE ABLE TO SAVE SPRINT!!!! i'm done with Sprint.**

yes, my story is that I upgraded to a nexus phone that was free online. was to pick it up Monday. monday I go in the store, they don't have it. they said maybe later. called later, no phone. tuesday I called the store, no phone. wednesday phone come in but they tell me I have to pay for the phone because sale is over. then I call Srint customer service. they said they don't have any record of my online order. I even have an email stating reservation with confirmation number but they didn't want to see it and a supervisor offered me a deal but I needed to pay money to get it then I'll get a rebate and that will take weeks. also I am suppose to get credit 50.00 on my bill.none of this expereince was a good one very dissatisfied with sprint right now. maybe go to AT%T or somewhere else. gave me too much run around. the manager in the store kept pretending he is texting someone on what to do. never have I seen someone in a place of business, text someone instead of calling to talk one on one about a situation.

I recently got service with sprint and i am very upset with sprint because i wasnt informed at all about sprint charging a month inadvance for service. I was told that all i had to do was pay my connect fee and then my monthly bill was going to be what was told to me and that i didnt get and i am highly displeased with your company and your Reps were unhelpful and very rude to me. I hope that this dont happen to anybody else. I would love for the termination fees to be lowered so that i can discontinue with SPRINT!!!!!!!!!!!! I am highly upset. Very poor service!!!!!

Samsung Epic 4g with Android 2.2. Received message on phone "System update ready" hit update to begin. Phone went into reboot and froze. Numerous attempts to fix went nowhere. Battery in, battery out, etc. went to nearby Sprint dealer and they were able to get everything working, no data or texts deleted. Advised at store that update was flawed and I would get another message when it was fixed. Five days later, same thing. Message pops up, hit OK, phone freezes again. Go to nearest ( different) dealer. Got me back up, data lost this time. Call customer support, told " not our problem, call Samsung". Samsung no help at all. Call Spint again, speak to supervisor April. She offers $150 off the discounted $199.00 upgrade cost for Epic 4 Touch. I ask her to clarify that this $150 would come off the $199. She acknowledged it would come off the $199 and essentially cost me $49. She gave me her ID number 261124 and case number 1171003817, promising to note my file about our discussion and her offer. Several days later I get the upgrade message again. I call Sprint to make good on the $150 offer and they refuse, telling me that their girl April did note my file but the notation was ambiguous. Basically told me to go to hell. I explain to rep that I received upgrade message again and asked him what I should do. At this point I anticipated being transferred to tech support. Not today! Rep tells me that it's up to me what to do about the system upgrade on my own. And it just gets worse. now I call Corporate office and tell the how unprofessional and ignorant Noel Roman is. Noel , I told you this wouldn't be the end of it and you kept running your mouth. Let's see how you run it after I speak to corporate.

Wev had sprint for about 11 years, the past 2 have ben hell, I upgraded my samsung rant which I loved, to a sanyo zio the phone stops working an I go thru 3 of them an sprint refuses to replace it after that, I bought a kyocera echo full price. Love it the speaker one day stops working and I take it in, they replace it with a rebuilt phone, first of all I payed full price for a NEW phone and they give me a rebuilt one, I don't want somebody elses defective phone I've ben thru 3 rebuilt phones and had several issies with them. My first new echo never gave me technical issues just a broken speaker big deal. Sprint you got my money already just give me a NEW PHONE THAT PROPERLY works... like I paid for in the first place. That's not all my problems, id love to take legal action

Sprint executive office are a lying disgrace, You are nothing mere then a liar and DJ you do not deserve the position you hold. My attorney has sent a certified letter to Robert Bennett's office. There were several people in my office that can and will swear that you told me you would send my a new phone and I was told this morning all your calls are recorded. How dare you think that you will get away with this. I was in a judges office and you were on speaker. DJ this is absolutely no way an educated person read those e-mails. Jeff never once corrected my impression he was sending me a new phone. That phone is less the three months old and is under warrenty. jeff.s.fortner@sprint.com,dj.houston@sprint.com

Here is one better. I switch to Sprint from being a Nextel customer before that for years and years. This was at the time they were merging anyways.. So I got a new sprint phone ported over my old Nextel number and that was that. I paid what I thought was my last months bill and waited to receive my new sprint bills .. have been receiving them and paying them since.. only to find out like 6 years later while online checking my credit report randomly there is an outstanding debt that had been sent to collections and negatively affecting my credit score from Sprint for 319.00 so I call sprint to see what the heck it is about.. they tell me since it was so long ago I have to contact the collections people because they have " taken over" the case. The Sprint rep also tells me that she can no longer read the notes on the account or get me any copies of these statements to show where the charge is stemming from.. I am pissed. So I call the collections people and the lady tells me that she can see that the charge is stemming from when I made the switch because Nextel charged me an early termination fee when I "broke contract" however at the time I was paying monthly and no longer in a contract for quite some time.. every time I called Sprint told me I had to request records from the debt collection company but when I called the debt collectors they told me I had to get them from sprint. Not to mention when I told one woman I was out of my contract at that time and wasn't sure why I was charged for early termination the lady at sprint told me even if I was in a contract I wouldn't have been charged because it was done during Nextel's merge with Sprint. After countless hours on the phone with both companies in one vicious circle, being transferred to about 12 different people, being disconnected, and told there was no solution to this matter I am only left with one option. I wrote letters to sprint, the collections agency, the better business bureau and my attorney has been called. I would have never known this even existed if I wasn't dicking around on the internet and happen to look at my credit report. . And now my credit is affected by a claim no one can get me hard proof exist or is a plausible debt. I love how they are soo quick to charge you for something but to get the charges revoked you pretty much need to talk to the CEO. :( I will be switching carriers along with the rest of our business and my family, yeah eat it Sprint.. I will pay someone else thousands of dollars a month as long as it isn't you!

Had sprint for years, upgraded and now they call and say using too many roaming minutes. I told them this wasn't an issue with my older phone for the last 6 years but the man tells me they are being more dilligent. He told me I could opt out and change my service to another provider. I guess Sprint does not need my $200 dollars a month.

I am very surprised at Sprint's customer service. I go a new HTC EVO 3D in July when they first came out. I am on my 5th handset replacement and finally I asked if they could change my phone for another model and they basically told me to %$@%^$# myself. That they can't do that since I already had several exchanges in less than 2 months. (even though I was not the one ordering them but the techs) I guess Sprint does not cares very much for their customers once they have you tide down for a 2 year contract.

im being told i can have the military discount cause its not on record with the person i bought the cell phones though even though it was on ft. jackson, sc that i bought it on family day when sprint knew they would have the most recruits come through. after talking to the costumer service people and manager i was pretty much told screw u and i should have seen my bill. what do i do and who do i contact before i seek leagal councel from on or off post

I am so disappointed In Sprint service they are so rude and they have no customer service skills. I think the better business bureau needs to be contacted about this company . It's ridiculous!!!!!!!