Sprint PCS Corporate Office & Headquarters

I signed up with Sprint about 4-5 months ago and was promised so many different things. They lead me to believe that if anything ever went wrong with my phone that I was able to come in and have it serviced and if they couldn't service it that I would get a replacement phone. About 5 days ago I was having issues sending and receiving picture mail. Not a big deal...assumed an easy fix. Went into the store closest to me (waited 30 mins) then got told that they couldn't help me because they didn't have the technology to. Was advised to go to another store (about 20 mins away) where I waited for an hour and a half. They then told me, once it was my turn, that I would have to leave my phone over night in order to have it serviced. Excuse me!? Who can leave the only way to contact anyone when they don't have another phone at a store over night and not get it for 12+ hours after they drop it off? Thats not going to work. I refused and came home...fuming. I have ZERO service at home..but I went outside..drove 3 minutes up the road to a shopping strip (in which the first Sprint store is located) and called customer care. The guy I talked to was actually helpful! He did a couple things to my phone then said he would call the next day to see if the picture mail was working. He did call (surprisingly) and I told him it still wasn't working. They attempted a soft reboot on the phone and it worked for about 1 hour. After that my phone has been constantly roaming!! So i call customer care again and they make me an eticket for the original store near me..then assured me that they will fix the issue there and I wouldn't have to drive anywhere else. I go into the store the next day after work and all the tech does is switch the network from CDMA only to LTE/CDMA..thus making the 3G network appear....this lasted for a whole 2 hours. Called customer care again and they generated a new eticket for me...Went back to the same store and let them know its still not working. They then did a hard reboot on the phone and thus the 3G appeared again...And then another 3 hours passed and its back to constantly roaming.. I called Sprint to terminate my plan and they said they couldn't waive the termination fee because I refuse to drive to a store that is not my designated store when I was promised before that they would fix the problem at the store closest to me. Needless to say, I'm not going to be paying the termination fee of $450 which is outrageous to begin with, when they breached contract by not providing services promised. AT&T here I come :)

I have a horror story realinting to Sprint ( as well ). My family changed cell phone providers, and cancelled my service ( with the old company ), selected a device ( that I don't like ). was told that I must incur a $36.00 restocking fee, but I had to pay for a new phone as well............excuse me I'm exchanging a unit, I got free being a "new" customer, and it's still under the 14 day buyers remorse clause. In other words, I give you my phone, pay 36 dollars to take it, (kicker) pay (whatever the sticker price is )to get a replacement"?1!!%%&*$#@@

The stock is at 3 bucks wow no wonder. Just poor service, do not stand behind the products they sell or service they provide. Good bye sprint, Hello AT&T. What a pity is all I can say. I'd much rather pay more than be treated poorly. I know I will pay more and get what I pay for with AT&T. With Sprint I pay to much for what I get, in fact if they paid me I'd still switch as I really can't afford the time and effort it takes to be dissatisfied With poor service and deceptive billing practice, just not worth my time anymore! Say good bye to a multiple year customer with three iPhones A 64, a 32 and a 16g, maybe AT&T can handle and appreciate our business, Sprint clearly can't! Good luck, you'll need it!

If the BBB gave awards for worst customer service Sprint would win year after year. I've visited the corporate store several times this year to solve a small issue and have been referred to customer service who in turn keeps referring me back to the corporate store. I've talked to several supervisors and have been presented with nothing but excuses and ultimatums. Best beleive this is the last time I purchase anything sold by or affiliated to sprint.

Zero would be my true rating. I was told by Sprint that I had to change my phone as the Nextel service was going out and the phones would no longer be usable. So I did change and that is where is difficulties began. From day one I did not have service. After calling several times, I was told that I could get a booster. This was sent to me. I was not told I needed to plug this booster into a computer, which I do not have at home. So I sent it back. Still no service, more calls. Nothing happening except that I get hung up on many,many times, making the anger grow. I called again and was told that unfortunately they found that the towers were down. I waited around a month....Guess the towers are not getting fixed. Another call, I was told that they cannot do anything about my service because they show I have service in my area. Hum do you wonder WHY you are getting all of these complaints? You should. I cancelled my phone. Surprise they came back with "When was your phone stolen?" What I said it has not been stolen I canceled it because Sprint negated the contract. She said , once again, that I had service. Broken record. I again stated that I would not pay the disconnection fee as I DID NOT break the contract. I would have really liked to retain my Nextel phone, but alas I cannot, Sprint said so. I am not paying the fee and guess I can take you to court like all the others that have commented here before me. Please read you compliants and please take then seriously. I work at a business that currently has several Nextel phones and if we need to change to Sprint...well we will be going to another company.

Sprint customer service is rude they tell me that the problem with dropped calls is my phone i took it in and had it checked and the phone is ok. i got sprint print in Feb and have dropped calls ever since. bottom line is they knew from day i wasn,t gonna get service i had 40 dropped calls in one week customer service told me she seen i had dropped them. i say a law suit should be filed we pay for a contract for service they get their money we get no service and treated bad by customer service. the keep dodging me by different reasons its just poor service and sprint will have to show the history of these dropped calls in court. im tired of going through this with them.

I have had nothing but trouble on the cash sale return. Now 6 weeks aand they are still promising that the check is in the mail. Now the operator can't do her job answering the phone, the customer service people can't do their job and no answers when the phone is hung up because they know their wrong and lying.

I have had nothing but trouble on the cash sale return. Now 6 weeks aand they are still promising that the check is in the mail. Now

WAS GIVIEN A TEL # BY A SUPERVISOR OTO CONT HIM BACK TO RESOLVE MY ISSUE. AFTER AUTHORIZING ME TO TAKE MY PHONE TO A STORE AND GET MY PHONES SWITCHED, THE CHARGES WOULD BE CORRECTED ON MY BILL. I HAVE BEEN TRYING TO CALL A OREGON TEL # FOR 3-DAYS MORINGING, NOON, AFTERNOON LEAVING FULL MESSAGES ON MY DICUSSION WITH A MGR. I HAVE LEFT MY HOME # AND MY CELL # TO PLEASE CONTACT ME, SO THAT I MAY PAY MY BILL !!! TO THIS DAY 5-18-2012 NO ONE WILL GIVE ME THE RESPECT OR COMMON COURTISY TO RETURN ANY OF MY CALLS. SO IF THERE IS ANYONE AT SPRINT THAT GIVES A DAM ABOUT THIER CUSTOMERS PLEASE CONTACT ME AT ( 210-385-3593 )

I had sprint for a short time. I have had nothing but problems.. They changed the contract I signed , so i was able to get out of the contract. They have tried screwing me ever since. I will be getting an attorney and I am soo done with thier games

I switched to spring one yearor so ago and it is one huge regret. I have had nothing but trouble, from day one, -recieving a brand new phone I paid for VS. someone elses rebuilt, becuase they cannot put a guarentee behind the new product if you return it you may get one similar or rebuilt. Not having workable services, which allow me to fucntion business matters no matter how small. The equiptment was returned again and again , all the while getting BS crap from "representatives". The cost of plans is out-rageous considering the poor quality of reception and usability. even when texting. I got told they can tell when I am the one who hangs up the phone as opposed to a "dropped call", well when the party I am attempting to speak with cannot not hear me, I them or is so poor a receptioin I have to hang up and use antoher phone or attempt again and again to have a conversation it will show up as me hanging up, be cause I have to. there are more times I have troulbe with the mechanics or service of the phone than not. Customer service of sprint is horrible, right to the end even if I want to leave and get another server, they will make sure to suck every penny they can first. I shoud be paid for the year of bills and purchases just to deal with the horrible products and service. The phone freezes, I cannot be heard, the call is in and out, the text messages don't get sent, they always seem to "be working" in my area, the head aches of calls to "customer service" waiting as I did tonght twice for a call that doesn;t come thru. Trying differnet "options' I have to do to "help" improve my service. Put out good hard earned money for a "high end" phone and more for the service to use it, when what I receive is headaches and brush offs and snobby "representatives". In this economy, as bad as it is, where is the "care" of customer. What happend to good honest business, quality product and genuine customer service, It isn't with srpint. We have legal rights as well. I would also say if there was a Zero option for rating sprint I would have to go below that, to get close. If there is a mass law suite out there for how bad sprint is count me in please.

Hmmm....Where should I start?!?! So my boyfriend and I haven't been able to get full use of our phones since the first week of March...SMH We have called on several occasions ande were assured that on several particular days that everything would be fixed....And a month last April 29th still nothing...I spoke with 3 reps the other day and was told that they only credit minutes but not the other issues such as; missed calls, no v/m messages, delayed text msgs, and more...So the rep stated that he could credit me $51.00 why did that piss head credit some damn $27.53...I'm terminating my contract and going to AT&T and possibly get an Iphone...I'm done with these lanes at Sprint they need to be shut down WORSE CUSTOMER SERVICE EVER!!!

During the last few weeks I have found it necessary to call Customer Service. They are really poor. After talking to four reps incl a supervisor and a retention "expert" who was rude and condescending and put me on hold for 15 minutes to get rid of me, I finally found out why my bill was so high and was told that they were amending it to be more reasonable -- I had put a phone on seasonal hold for six months. My daughter later took this phone on hold to a sprint store in Lees Summit, Mo where they kept it (I had just paid for it several mos before that) telling her it was "stolen" and I just found this out. The reason it was on seasonal hold was that she moved out and I told her that I was not going to pay for two phone lines. After just talking to a call center and the store where she took the phone back, NO ONE can tell me where that phone is that I paid for. Not only that, I get put on hold and stay there. I paid for that phone -- SPRINT STOLED THE PHONE AND WON'T GIVE IT BACK. I am so tired of dealing with customer svc. They put me on hold or they just go over and over the problem, never rectifying. The store where my daughter took the phone and they kept it stated that they would "look into it" and they would put me on hold. They basically took the phone nad kept it, never notifying me that they had it. I am going to save up the money to break the contract on both these phones -- no, I do not have a lot of money but I am tired of being treated like this. They are lousy customer svc. They do NOT want to find a solution -- they want you to give up while they put you on hold. They want to steal your phones from you and not give them back. They want to lie to you about what they sweet-talking to you in the beginning to hook you in. This is NOT business. It is a corporation taking advantage of people and treating them really badly.

I purchased a Motorola Photon, it has been worthless from day one. After one week, had to take it back for the following reasons: 1) when I try to make a call, it would shut down or if I tried to end a call, it would NOT turn off, had to turn off manually. They replace my phone with another new one. Needless, to say, this phone has done the same thing. Went back to the store @ Hurstbourne and they told me that there wasn't anything wrong with the phone. 2) I can receive my emails, but I cannot reply nor send any emails. I have windstream and they told me that my phone was set-up but didn't know why I could not reply to the emails. I called the manager of the store and he told me to take it to the store in my hometown and let service check... He kept my phone for 1 1/2 hrs and said he got it fixed, but here to tell you that it is worse. This is a business phone and I am wasting money on something that can't be used. I was out of state and took it to Birmingham and they tell me it something wrong with this phone. Now why want someone take ownership of this issue and correct it by changing to another phone. I have been a customer of Sprint for 15 yrs + I have never had this much trouble in the past with Sprint's service, but no longer a happy camper. Once I get this behind me, may change to another carrier. Unless Sprint can step up to the plate and get this resolved.

I have been a customer for over 8 year and it was disapointing to know that sprint will not stand by theyer promisis or warranties, because afeter taking one of my 4 phones for service several times to different locations they are saying that there was a little white line on the phone and call it corrotion after taking this phone over and over they said that the other locations and even them at the old town Pasadena CA never enter coments so that there was no documentation and that they won't be doing anything to help that I have to make an insurance claim and pay $100.00 even though the last time we were there the tech said take it home and if it keep messing up we will replace the phone, wow what a surprise they found a way to get out of it! saying that no one should make those promisis and when I ask to speek to the manager he stood there for over 15 minute with his back up against the wall intill I walk up to him and ask for help! I also call you customer service line and they would not help even when I ask for a manager she basicly said that she would give me some option and that I could take one or not that is all, so I aske for corporate office she said she would connect me then the line got cutt off and no call back from her or any one else! it is sad that we have put so much time money and trust in Sprint and they are not taking care of this issue!!!

I had my mobile phone service switch to Sprint on February 19 2012. From the very first contact with Sprint it have been a nightmare. First a problem with the porting. Then the services along with your customer services. Since the services started with Sprint I have made several calls along with contact via chat. Still nothing done correctly. Once I did get the first bill with so many different fees averaging 499 with the bill in a month of advance – I went into anxiety disorder in which Im currently under the doctors care for this however this stressfulness is not good. On today I viewed the account online, I first did an online chat with your rep this was not helpful so I call and spoke with a lady she said her name was Maria and she explain about the hotspot fee. I told her that I ask you rep online to remove this and I have proof from the receipt that was sent to my email from that chat. Actually I have so many chats. Maria gave me so much different information. She did not even have my start date correct after I heard the incorrect info I ask her for a supervisor. Maria said her supervisor was not available and ask me for the best phone number that I can be reached at – Maria inform me that a supervisor would call me back later. I still have not gotten a call. This is fine. Im writing this letter to dispute this bill along with cancelling the sprint services without the early termination fee. Due to all my inconvenience and such a horrible experience with Sprint. With this letter I have attached the email chats and how I was given incorrect info. One mistake to me with incorrect info is not a good start and how can I trust sprint with anything. These simply mistakes should not happen and I know you can correct them however since Im a new customer please accept my plea and cancel the contract without the early termination fee and lets negotiate the bill. I cannot pay sprint a 499 bill. This is the least that sprint can do to solve this issue.

So, I have decided to take Sprint to court over our bill. Back in January my husband and my account was hacked. Our bill went up to $17,000. After the fraud department did there investigation Sprint said we still owed $453!!! We have never missed a payment and should not have to pay anything because of lack of security for Sprint. Our phones were disconnected today and I am beyond pissed. We are taking them to small claims court. Will be switching to T-mobile today.

Due to unemployment it's been very challenging to pay my Sprint bill, I've expressed this to several customer reps and even their Supervisor's with the hope that they would be able to steer me in the direction of some sort of assistance and ultimate relief, but to my dismay I continually hit a brick wall. I began to look online regarding assistance with paying for cell phone service,and miraculously I learned about "Life Link" an assistance program which Sprint is a participant in certain areas, one of which I'm a resident. What's so infuriating is my cell phone service has been interrupted several times, then I'm charged $36 dollars for reconnect, not to mention my credit is suffering due to Sprint. To add insult to injury when I speak to a customer service rep. they have the unmitigated gall to say in closing "thank you for being a valued Sprint customer". If this is how Sprint shows appreciation after 8 yrs.,you can keep it.

Sprint!!!! Ive been with you guys a lil over a year and wednesday some fool from the devon/lincoln store in Chicago opened my phone to service it and he put in the wrong SD card!!! So i call them and let them know!!! On top of all this drama they have no idea where my SD CARD is!!! Beyond pissed off. And some guy that works there named Jamaal told me it comes with the buisness's territory!!!! What!!!!????? to lose my personal pictures and videos!!!they lost my stuff. And sprint gave me a $10 credit and one 8 gig card!!anything like that cant replace my lost pictures and videos. $10 really????? I cant even buy an accessory with that!!! I've never been so mad over a phone company!!! NEVER!!!!

Customer service.....there is no service, i just spent over 45 minutes on the phone with 3 various representatives , 1 hang up call and of course the 20minute hold when i asked to speak to a supervisor. My son who is away at college has not been able to use his phone for 48 hours, no calls in or out no texts, yesterday he drove to the sprint store where the clerk said "why did you come all the way over here, you should have called" are you serious did i mention his phone does not work.Then the helpful clerk said they have been having several problems with the towers and had no ETA of when it would be fixed. Today customer service said they could not help me cause they did not know the area code of the store my son visited so I had to go to look up their sprint store to get them the number, wow they are doing a great job! Then after another 30 minutes the supervisor kept saying I cant help you unless your son calls me, really did I mention his phone does not work and we cant get in contact with him. So i need to take a day off work and drive 6 hours to get his phone and have him use mine as that is the only way he can communicate. Sprint of course said we are not going to offer you any credit for that. Really, lets see, your tower and service is not working, my son cant call you so I need to at my own expense to resolve Sprints problems. Yes now that is the customer service we have all come to love. I agree with the previous writer the BBB does need to get involved. I know if I treated my customers this way I would not be employed..................