Spirit Airlines Corporate Office & Headquarters

A class action lawsuit,and Florida Consumer Affairs and FAA complaint are in order: In the face of family death, I was told I had to pay a $300 change fee to be waitlisted on the next flight from New York City's LaGuardia Airport to Cancun International Airport in Mexico. Then I was told that there was no space available aboard that departing aircraft,and the ticket agent charged me $800 for a seat on the next departing flight, the next day, forcing me to spend 24 hours at the Airport with a cummulative lost of $1100 in change fees. Furthermore, Spirit Airlines refused to cancel my $9 Fare Club Membership, billing my credit card for another year, imminently ad infinitum.

Our experience with spirit has been nothing short of a disaster! Our departure flight was scheduled to leave weds july 18th at 730pm. We arrived 2 hours early to stand in a 50 min check in line with extremely rude costumer service when we arrived to our terminal we were told our flight was delayed until 1140 due to weather. Meanwhile a flight with spirit from Detroit to las Vegas that was at 830 was on time. So we waited it out the departure time switched 6 different times. A very stressful situation for a bride. There was no supervisor available to talk to and with a 240am new departure  time we didn't ever know if a plane would show. No food or hotel was available we were 2 wait it out bc it was "weather" later a worker slipped and told us it actually was because of being understaffed. We leave Detroit at 3am a long flight that offered not even a glass of water! Very rude service no one willing to help or answer questions. So we lost a night in Vegas a non refundable $160 night at the mirage. Our return flight was a bigger disaster! Tuesday july 24th we were to leave at 11pm. When we get to the airport I'm called by a call agency that our flight was cancelled due to "weather" meanwhile looking at the departure board they are the only flight cancelled and it was a beautiful night out. So I ask to speak to a manager I was then put on hold for 40 mins with a answer from a Indian man telling me there nothing they can do for us no comped room or food. Better yet the next available flight would be Thursday July 26th at 11pm that's 2 full more days and 2 additional nights in a expensive hotel Vegas isn't cheap so we were basically stranded! And who knew it Thursdays flight would happen!  This was our honeymoon and spirit in my eyes tried to ruin it! So we booked a room getting there from the airport cab fee another $20 room $120 and better yet didn't get to bed until 3am bc I tried to call and I was put on hold back and forth by people who didn't speak English with no answer besides next fright Thursday at 11pm!! So in frustration I decided to book a return flight with delta that was $700 for the two of us! What a lovely way to spend our wedding money! Still has no one returned my calls or tried to help us get a refund for tonight's flight that we will not be on! The emotional stress spirit has caused is endless! Not to mention $2,000 down the drain! Spirit needs a wake up And we need to be compensated!

This site has approximately 20 positive reviews out of the possible 100 and only about 5 intentionally give a "5" star. Some were sarcasm and other seem to misunderstand the rating process. Here's my story. Had a flight book and could not travel on day of because of an emergency. Contacted Spirit and was immediately informed of the $125 change fee. Understandable, so no problem. This is where it all went south. No flights available the next day, actually none until two days prior to my original return date. No need to travel now, since the trip was date specific. Had to cancel the flight, now i am being told i could only get flight credit which must be redeemed within 60 days. Explained the agent that i currently have no future travel plans. Was pretty much told "tough luck." Spoke with supervisor and manager, same response. I guess spirit policy written in stone by the fingers of Jesus.

As a previous customer commented, i would give a "0" if it was at all possible. Worse customer service in history. I would rather forfeit my credit than fly this airline. Spirit management must remember, ever bad experience gets shared at least 7 times.

Several years ago I signed up for a Spirit Mastercard. Living in NYC and having one child in college in Fl. and one living in Myrtle Beach I thought the free round trip tickets promised would come in very handy. I along with other passengers couldn't believe what a great deal we were getting just by signing up for the card. The flight attendants promoted this "deal" with promises of three round trip tickets anywhere spirit flew. I have listened to this promotion on more than one Spirit flight only now it takes all of my reserve not to stand up during one of these promotions and yell "Lies...it's all lies". There is no way to apply your miles unless you speak to someone who you can't understand in India. They are the same people you have to speak to in order to change flights etc. and it is an exasperating experience. This past June my return flight from Myrtle Beach was cancelled till the next day Spirit did not offer any sort of voucher or compensation...it was just tough luck. Yesterday I tried to book a flight almost a month in advance to Myrtle Beach. I was once again told that I couldn't use my miles because of blackout dates. I have 45,000 unusable miles. When in the past I was told I could use some of my miles, they wanted 40,000 miles for a one way ticket that I ended up paying $115. on another airline. Unfortunately Spirit sometimes is the only game in town and I am forced to fly with them. Even their booking website is misleading by not giving you round trip ticket prices and then by the time you "buy" your seats and pay $30 each way for a small bag that is free on most other airlines, the whole thing seems like a cheap scam. My flight to Myrtle Beach was booked on another airline and even though I have a 2hr. wait in Atlanta, it is worth it not to fly this miserable airline and the $150. savings was the cherry on top.

I left from Atlanta and Atlantic city to see my military man! :) the staff and flight were both nice. My flight leaving Atlanta was delayed 45 minutes but once we were on the plane the captain got us to Atlantic city fast. I have no problems with spirit, sure some things coul be better as far as the plane seat sizes and charging for drinks, but hey... Even when I had to call the customer service to ask them a question they were nice and helpful, and yes I called India just like anyone else, the trick is it to treat those like you want to be treated. Spirit airline put a cherry ontop my while flying experience when I get off the plane and see my man in his military uniform at my gate. They let him through security just to meet me, that showed the have the up most respect for our soldiers and their loved ones. I will be flying with this airline again very soon!

THAT AIR LINE HAS TO GO OUT OFF BUSINESS AND YOU NOW HOW STAYING TOGETHER AND NOT TRAVELING WITH THE GREED MOTHER FS

I wish I could give a rating of zero!!! We received a phone call at 2:00am telling us our flight scheduled for 11:45 am that same day was cancelled. Since the other flight they had scheduled was full our options were to wait until the next day or get a refund and purchase tickets through another airline. We had hotel reservations and people waiting on us do we received a refund and purchased tickets through another airline. However because of the such short notice we paid twice as much and are getting in 6 hours later than we had planned. I couldn't believe that all they offered us was a 50 voucher. Like I was going to ever book with them again!! Unfortunately we already have two other flights scheduled with them. Their baggage fees were absolutely ridiculous as well.

never again will i ever fly spirit The cancelled our flight an could only offer another flight 3 days later. no compensation, no transfer to another airlines just, I DONT KNOW then they gave me a phone number for the corporate office an the number is disconected. we lost three days work, three days hotel with meals an all they can say is "I dont know" who runs a buisness like this. My company would be out of buisness if I treated my customers like this. Word of mouth is best advertisement an it is free / It it also a spark that can start a wildfire about a company that seems not to care about its customers. Our blogs on twitter an facebook will never make up for the total lack of respect they gave us but maybe the will start to think twice on customer respect. All 102 passengers on flight 356 vow to do the same on twitter & facebook. Even the employee at spirit counter said this happens all the time an there is nothing they can do / one even said he never flies spirit only uses Southwest, that says alot about the company

The most inconsidete company we ever had the pleasure to know They care nothing about the people that keep them in buisness. The cancelled our flight from LA an then was told the soonest flight back to Chicago would be in 3 more days, no comensaation , no apology, no alternative trip plans just "to bad" nothing we can do. What kind of airlines treates the customers like that. WE lost houndreds of dollars in lost travel, hotel fees an employment lost. It is sad to see such disappoinment in the way a corperation treats the people that keeps them in buisnesse. The lost us as customers along with the 102 passengers on flight 356 on 7/18 what a pitty even the employees said this happens all the time an they wii not even fly Spirit. Doesn't say much for the company

Never again will I fly SPIRIT. Sat at LAX with my wife only to find the cancelled our flight 50 miniutes before takeoff, no annocement was ever made about the delay an when we went to the counter to re-book a flight to Chicago they told us the soonest flight would be in 3 days. would not try even to get us a flight on another airlines. What kind of corporate idiots run this fucking airlines. We will never book another flight an will post negitive reviews every day on facebook an twitter regarding the complete negitive attitude about this treatment. The sad thing about all this is the employees said that would never fly an this piece of crap airlines. My buisness builds on word of mouth an service wich Spirit has none !!!!!!!!!!

Well, let me add to the list of discontented spirit customers...I too made two phone calls to speak with representatives and then asked to speak with a supervisor...each time I was on hold for 30 minutes...after hanging up the first time, I decided to wait it out the 2nd...my problem was with the "member" policy...I made the mistake of signing up intending to book flights for my daughter (7/21) and wife (sun 7/22)...When I only saw my name as the customer, it sent a red flag...so I called to explain my dilemma...of course, I got the "non-transferrable" part which was my mistake...but I wasnt trying to work the system, I simply made a mistake...so to cancel the flight, it would cost 102.00 for my wife...but I got a credit of 68.00 for the daughter, but alas, another catch...ONLY I could get the credit...so now, we need to book another flight for both...and we may not get a seat (1 we already have) on the plane! I just feel that sometimes, a little human compassion goes a long way! I am very frustrated with Spirit, and I feel that paying a little extra in the beginning far outweighs the "bargains" from Spirit!

I had 8 flights with spirit and cancel them in the 24 hour time Frame & was told that I would be given back my refund but only got back 2 out of the 8, I have been calling since march on this &have been given the run around, being told that they have given it even when my bank has told them that they have no & have shown them the proof...something had to be done!

My family and I that included 9 peolple were scheduled for a returning flight from MYR to CRW on Sunday 7/1. On Saturday 6/30 I checked spirit's website to make sure that the plane was still on time which it was. Sunday morning I checked the website and it was cancelled. I called Spirit and they said it had something to do with crew and the next available flight was that next Thursday. None of us received an email or phone call stating the flight was cancelled. Spirit also did not notify MYR airport because when we called there they were unaware of the cancellation, but had another passenger call and relay the same information. We had to go to the airport and could only get a flight out the next day for all of us on US Airways Express. They then overbooked the flight out of Charlotte and 2 of us had to stay behind. While sitting in the Charlotte airport I emailed Spirit a email relaying my concern and still have not heard from them. They still have the time though to send multiple emails out everyday on deals that Spirit supposedly has. Will never fly with Spirit again and really don't appreciate the POOR CUSTOMER SERVICE.

I will never ever fly with Spirit Airlines again. I traveled on Spirit Airlines from FLL To LGA on june 27,2012 returning july 10,2012. The Customer service was poor, I am Disabled and was traveling with my mother who has dementia. When we were called to board the plane, people were rushing to enter the plane, and there was no assistance to us to enter first. there were other that needed assistance also. On my return flight my baggage was demaged. I could not get any assistance I tried to contact, The Number listed above is disconnected. The first time I traveled using Spirit Airlines I had To filed complaints for 3 monthes to refunded for UNJUST charges of $110.00 because and was unable bring my batteries for my Electric Wheelchair.

I cancelled my $9 club fair (scam) and they still charged my credit card one year later. I spent 45 minutes waiting to talk to someone about it and got to a "Clarence" in India. He read from a script and no matter what I said he said he could not refund my $59.95 even though I cancelled my membership. He actually said "spirit didn't cancel my membership you did so you got charged". He also admitted no matter what I said or circumstances he has not ability over there in India to credit back my card and no way to transfer me to someone that could. It was a lost battle.

People, when you deal with unprofessional businesses in the United States, and the corporate offices don't help...use the social media. Myspace, Facebook, Youtube, etc, are excellent tools to use to expose these fools. Check to see if your state law allows you to record a two way conversation. If they do, set up your cellphones, computers or any recording devices and record. First ask kindly, "To whom am I speaking to?" They should respond. Then you say, "Please be aware that this phone conversation is being recorded for quality assurrance and will be used to assist me in a law against your company(say the companys name) if this problem isnt resolved properly." If they refuse, ask to speak to a supervisor that is poresent at: (say the date & time). If they continue, let them know that you will forward the recording to the corporate offices, and post the recordings on all social media networks. KEEP IN MIND...only talk about "YOUR" awful experience! It would be concidered freedom of speech or press when you expose the issues.

Its a sad state of affairs when one star is too many. Booked a flt Det to AC through corporate travel. Booked same flt direct with www.spiritair.com for my minor daughter to fly with me. Boy is that a HUGE issue. Took two calls to customer service to explain the flt are together and she is NOT an unaccompained minor (additional $150 if she was). They told me to call back once both trips were booked so they could link them together- well three calls and well over an hour later this is a mess. I cannot get credit for her miles even though I booked and paid for her trip, she has to have her own account for milaage credit. Additionally without her own acct, we cannot prepay for baggage, pick a seat etc etc. What a racket. Who wants to put all their minor children's info out there?? Cusotmer service assures me that her data will be completely safe, she said, "There is no security risk with us having her info, we are very safe" HAHAHAHHA I said I am pretty sure no corporation would ever want you actually stating that (said RSA, TJX, Apple, Sony and BOA) This airline is a joke and now I know why my corp does not have them on the approved list. First and last booking with them. I cant wait for the flight this week, I am sure my lack of satisfaction can only grow.

Non-stop flight from Detroit to LA delayed 3 times! The 7:45p.m. departure time departed at ~10:45p.m. No food or drink was available for cash purchase. LA Spirit Gate Customer Service person named Marsha was "Queen Rude." Worst experience ever! Never again!!!!!!! You get what you pay for!!!!!

I would give a zero if possible!! The ticket agent tagged our luggage with someone else's name and flight. Instead of coming home with us in Denver, our bag went to LAX!! We filled out the paperwork after waiting in line to have an agent say "hopefully someone will call you." WHAT?? Well, she was right, no one ever called to let us know that our bag had even been located. I called for five days straight and no one would even answer the phone. On the fifth day when I finally got through, the person on the phone said he couldn't locate the paperwork and he would call me back when he found it. Guess who never called me??? Spirit Airlines has the worst customer service I've ever dealt with. The worst part is that during all the issues at the ticket counter, waiting around, filling out forms, phone calls and eventually the delivery of luggage, not once did I ever get an "I'm sorry." Don't get me started on the extra fees! (Picking seats ahead of time to insure you can sit next to your spouse, $38 to have my luggage not show up for six days after my trip, $3 for a coke...the list goes on) Spirit airlines may seem cheaper at first, but by the time you have paid for all the fees, it's cheaper to go with an airline that actually takes care of their customers and wants me come back!