Sears Corporate Office & Headquarters

I have use sears for the last time I never seen such a poor store

Earlier this year I purchased a refrigerator and stove from Sears. I called for service on the refrigerator back in early June and set up a repair appointment for Saturday July 24th (almost a month after my call, which was the first availalbe Saturday appointment). Sears service department then called me the day before and cancelled my scheduled appointment apparently due to a technician on being in the area that day. Since the cancellation of my appointment I have made several attempts to reschedule this appointment around my work schedule, but any day that works for my schedule is not ever available with the service department. I just called today to try to arrange to reschedule this appointment for either Saturday 8/21, 9/24 or Friday 9/17/10 and was told that the dates are not available and if I wish to try to schedule for 9/17/10 that I would have to call back next week since that schedule is not available yet. I have spent so much time and effort in trying to reschedule this appointment it's ridiculous. Sears service is absolutely terrible, they need to focus more on customer satisfaction and accomodation. I do not plan on purchasing any appliances from Sears in the future nor would I recommend it to anyone else.

After spending over 2500.00 at Sears plus delivery charges .We were treated very bad and still do not have the items we order. We paid for delivery of a f Fridgerator,stove and dishwasher we were given a delivery date of 8-6-10. We paid for items on 8-1-10,We had contractor waiting to install they were never delived ,Then we went to the bowie md. office in which we bought item they assured us we will recieve 8-9-10 we had contractor waiting to install in which we have to paid license plummers to come out again we never recieved the manger promise to call back, Whenever recieve his call we will cancel order Sears has horrible customer service. I WILL BE SURE NEVER TO SPEND MY MONEY AT SEARS AGAIN. Not only that they have the nerve not to anwser their phone if you don't believe me call (301-809-5000)I GUARANTEE YOU WILL NOT GET A Answer. Be sure to ask for large appliances, They not busy go into the store they just standing around. ONE THING I LEARNED IS GO TO THE TOP YOU WILL FIND OUT THE REAL PROBLEM THE MANGER DON'T CARE SO THE EMPLOYEE FOLLOW DON'T GO TO SEARS IN BOWIE NEW TOWN CENTER IT HORRIBLE.

After purchasing all new appliance from Sears in Redding, Ca I am annoyed to say the least at the 5 service calls I have had to make in order to get my stove to use the clean feature- After 40 minutes it shuts down. 2 of the repair men say it is a fire hazard. The components in the back of the stove are burned...Will it take my house catching fire to get corporate to deal with this! I am now on my sixth service call! They have spent more money on the parts than the stove is worth. I keep asking for a replacment, but they say they can't.

As our story is not yet complete, like many of you we have been life long SEARS customers. Our ongoing saga is a (not yet 2 years old) refrigerator. We waited for service, then had to wait for a compressor (1 day), then had to wait for service (7 days AFTER the compressor replacement arrived) to put the compressor in our refrigerator, service was completed 8/4/10, it is now 8/6/10 and the refrigerator has failed a second time. We are now back where we started waiting for service, which is scheduled 8/12. As most folks turn to the Better Business Bureau to check out a company, we will turn to them and file a complaint. This will ensure that if ANYONE does check, at least our complaint will be available. Any further action (option for small claims court) remains to be determined. We, like many of you, have reconsidered any future business with SEARS.

I AM SO ANGRY I JUST SPENT THE WHOLE DAY WAITING FOR SEARS REPAIR SERVICE TODAY AFTER CALLING THE DISPATCH OFFICE I WAS TOLD THAT THE TECH SHOULD BE THERE BUT SHE WOULD CALL HIM AND GET BACK TO ME .SHE NEVER CALLED SO I WAS FORCED TO DIAL 1-800-4MY-HOME AFTER 45 MINUTES AND 4 PEOPLE LATER I WAS TOLD THAT THE TECH WAS OVER BOOKED AND WOULD NEED TO RESCHEDULE THE SOONEST DATE IS ONE WEEK FROM NOW .TO TOP IT ALL OFF WHEN I LISTENED TO THEANSWERING MACHINE AT MY OTHER HOUSE THAT THEY KNEW THEY COULDANT REACH ME AT THEY HAD CALLED HOURS AHEAD OF TIME TO SAY THE REPAIR TECH FORGOT THE PARTS!THE RIGHT HAND HAS NO CLUE WHAT THE LEFT IS DOING IFYOUR GOING TO BS AT LEAST GET YOUR LIES STRAIGHT. THE REFRIGERATOR I AM HAVING SERVICED WAS PURCHASED IN AUGUST OF 09 AND IS UNDER WARRANTY THE TECH THAT DIAGNOSED IT SAID HE HAD NEVER SEEN A FIRDGE THAT NEEDS SO MANY PARTS. THE PARTS ORDERED WERE THE COMPRESSOR THE CONDENSOR AND THE COOLING UNIT HE SAID THEY WANT HIM TO RETROFIT A NEW COPPER CLAD STEEL LINE WHICH WOULD ABANDOND THE OLD LINE AND DRILL A HOLE IN THE BACK OF THE FREEZER AND RUN A NEW LINE.HE WAS SURPRISED THAT THEY WOULD NOT REPLACE THE UNIT SEEING THE TOTAL COST WAS DOUBLE THE VALUE OF THE UNIT.BUT I UNDERSTAND THAT THE VENDOR THAT MAKES THE PARTS WILL SUPPLY NEW PARTS FREE TO SEARS AND SEARS WILL MAKE THEM EAT THE LABOR AND PARTS BEACAUSE IF THEY REFUSE THE MANUFACTURE OF THE UNIT WILL BUY PARTS FROM ANOTHER VENDOR .THAT DOESANT HELP ME AT ALL OR ANY OF THE PEOPLE ON THIS COMPLAINT ROSTER.I THINK A CLASS ACTION LAW SUIT MIGHT DO THE TRICK BY THE LOOKS OF THIS ROSTER THERE ARE ALOT OF PROBLEMS WITH THE UNITS SOLD BUT MOSTLY THE SERVICE END. I DEAL WITH A LOCALLY OWNED SEARS AND THE OWNER IS A REALLY NICE GUY I HAVE BOUGHT SO MANY ITEMS AND MOST HAVE BEEN GOOD SO WHEN THEY LOOK UP YOU ACCOUNT BY YOUR PHONE NUMBER AND SEE 5 PAGES OF APPLIANCES IN 10 YEARS YOU THINK IF THE LOCAL SEARS GUYS VALUE ME THAN SO SHOULD CORPRATE ! ALL I WANT IS A NEW FRIDGE PLEASE MAKE IT HAPPEN IM SURE MY LOCAL GUYS WOULD NOT LIKE THE BAD PRESS THAT IS COMING THEIR WAY AND I HATE TO DO IT TO THEM BUT SOMETHING MUST BE DONE! ESPECIALLY AFTER SEEING SO MANY UNHAPPY CUSTOMERS .IF SEARS READS THIS AND DECIDES THEY WANT TO CONTACT ME THEY CAN E- MAIL ATRUSKOSKI@CHARTER.NET. PS WHEN I MENTIONED REIMBURSMENT FOR MY MISSED WORK THEY LAUGHED !

I live in Webster,TX and I took my son along with my in-laws and my husband to the Baybrook Mall Sear's protraits and they wer very rude to us and gave us the wrong prices and then told us a whole different price once we were done. Then we left and my mom went to pick up the pictures since she wasn't able to go for the session and while she was there, the manager of the studio was talking about my mother in law and told my mom a very bad racial thing about my mother in law. I will never go back to that protrait studio ever again.

If I could have put a "0" in your rating regarding your Rebate Program I would have done so. I purchased box spring and mattress on 6/28/10 and was eligible for $75 rebate, which would take the place of "free shipping and handling". Box spring was damaged and replaced. I was approved and then approval was revoked because I "returned" an item. The item was returned, but replaced as well - making it even in my mind. Phone calls and a store visit have resulted in my still being ineligible for the rebate. The sales check numbers are: 025240824157 for original purchase; 025248625445 for return and replacement. If you require copies of all the e-mails and the sales receipts, I will be happy to oblige. The rebate program was H100122. This is the second time I have had an extremely trying time with obtaining a rebate. The first time was a store clerk error, which amounted to me spending an inordinate amount of time trying to straighten it out. A supervisor in the local store finally resolved it for me. I am beginning to believe this Rebate system is nothing but a fraud.

On 8/2/10, I scheduled a repair call on-line with Sears for a dryer repair. I received a confirmation e-mail stating that they would be at my home on 8/3 between 8am and 12pm. When they didn't show up by 2:30pm, I called the service hotline. They informed me that someone called my house and reported that there was no answer but they left a message saying that they had to re-schedule the appointment. It turned out that they did not call the number that I gave them, which was also confirmed as a contact on their verification e-mail. They were calling an old number that they had on file with my name. There was not one person in the three departments that I was transferred to that could help me in any way. My husband had to lose a days pay and if we wanted their services, would have to take another entire day off because they could only give me a 4 hour window rather than make me the first repair on their list. My question - what kind of customer service is this? Does Sears not place any importance on relationships??? I can tell you that I will NEVER buy from them again, nor will any of our family members. In this economy, one cannot afford to lose a days pay. Sears refused to even take money off of the serivce call, so what are they losing by not keeping up their end of an agreement? NOTHING... unless they lose me as a customer. I typically buy school clothes, appliances and christmas gifts in Sears. NEVER AGAIN!!! I will only deal with companies that value my business and Sears has been quite clear that they do not care about it!!!

I purchased a Kenmore refrigerator last July 2009. It has not work since June 2010. I called to set a repair appt. The soonest sears could come was July 22nd. I waited all day on the 22nd and no one showed. I called sears back and was told the tech did not show for work and no one bothered to call me. I spent the rest of the day trying to reschedule and left messages for Tom the service supervisor . He could not be bothered to return my messages. Today Aug 2nd was the soonest they could schedule me. I called and am waiting only to be told I was on the schedule but no tech had been assigned to my job!! I have spoken to corporate and they have refused to call and find out when the tech will be able to get here. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. LOEWES AT LEAST GIVES A LOANER FRIDGE. I HAVE BEEN WITHOUT A REFRIGERATOR FOR A MONTH NOW AND IT WAS BOUGHT NEW!!

In May I was told that a cooking range would be delivered and I was given the delivery date. Four damaged ranges later no stove. I was cooking on a camp stove. In the process of these deliveries my sofa was hit when taking the range back out to the truck. Two cuts were now on a $4,000 set of Italian leather couches. I finally got someone at corporate and I received my range two weeks later with a upgrade. Thank you for that. I still cannot get someone to taken reponsibility for the damaged couch. I call and talk to a different person each time. Each person promises to send some within two days. Then I call again and no one knows anything. This has been going on May. I grew up in a home whose parents bought everything from Sears. I bought all my appliances from Sears and have never had these types of issues. Oh by the way two days ago a delivery truck showed up at my door to deliver another range after we had answered their calls to tell them we already had our range. Maybe I should of kept it to try and offset the damages to my couch. If they do not take care of this I will never deal with Sears again.

My husband and I own a Kenmore Refrigerator that I am trying to have maintainced for the past six weeks, and our appointment has been re-scheduled 4 times. Each of these 4 times we have been told that the technician is either overbooked or has called in sick, or is not available. They went as far as telling me the technician has called in sick two hours after he was suppose to be at the house in there 8-12 window that they give you, and after I called customer service to inquire that he was stil coming and they confirmed and told me that I had two other customers ahead of me. The Seas Customer Repair Department needs more than a re-vamp, they need to learn that in this business, you better please the customer or you wont have any. Extremely disappointed and disgusted. Will never purchase another appliance from Sears due to the lack of Customer Repair Service.

I have purchased many Kenmore appliances from Sears over the years, but will NEVER again after dealing with your service department for my Kenmore-Bosch dishwasher. I have just had to cancell the 3rd service call for my dishwasher due to the service tech not being on time and I had prior commitments and couldn't wait past my 4 hour window. My dishwasher hasn't worked properly for over 3 weeks, and I'm not happy.after spending $129.00 for the first call. The second call the service tech was in my house 5 minutes and thought he had a new diagnosis, but it wasn't correct. I called the next day, and was told I had to wait a week for a recall, which would be between 12& 4 on 7/30. At 3:40 the tech called and in formed me he wouldn't be able to make till at least 6 pm. This is also the second time your techs had no record of my call and said I would need to pay for the call? Lousy record keeping. I have been in the HVAC business for over 25 years ,and if the company I work for EVER treated customers like the way Sears does, they would be out of business. I am taking this complaint to every agency possible. I would expect a response in the form of a phone call or email as soon as possible, or I will continue to make phone calls to your corporate office I can be reached at eric4049@ptd.net, and I can give you my personal onformation

It goes on & on, doesn't it, ordered a tractor part that holds the deck on. Suppose to be deliveried in 3 - 5 days. Ordered 6/19, seven weeks later, still no part. No one can or will help you resolve the problem. Thier all at the mercy of inept organization. Mowing 2.5a by hand for 7 wks certainly doesn't make for good customer relations.

Wow, I am sorry for everyone who got taken in by Sears ads saying that they care and their name splashed all over the charity events. It is good, however, to know that I am not alone. My warranty company scheduled Sears to come out to my home to fix my Refrigerator. The Tech who came out took my icemaker mechanism apart. He broke the plastic piece that dispenses the water and did not even tell me. I discovered that after he left. He ordered parts. I called for a service appointment and when the day of the appointment came, I called to check on it. They had cancelled it without so much as a phone call to me. There was no getting past the ignorance of the customer service department so I just had to reschedule. My warranty company, 2-10,(that is another letter!!) decided that they weren't paying for any of this. Finally a Sears tech came out and said that the guy before had not ordered all of the parts I needed. He ordered them and I paid him the full price for everything. The parts came in all but one but after a month and a half, I am tired of waiting on it. I scheduled service between 8 and noon last Saturday. He did not show up. I called and was told he was trying to contact me right then so we had to hang up. Aren't they clever. He did not call. 30 minutes later my husband called and was told the same thing. He called them on that one and asked for a supervisor. I was on hold for 45 minutes for a supervisor who never bothered to pick up and truly probably does not even exist. If I ran this huge company, I would fire very single one of the Customer Service Reps and get someone who can actually be honest and do their job. At 3:30 we got a call from the tech that he was going to head our way. If there had been communication from the start, we might have been able to be there. I called to reschedule again and asked for a Tuesday or a Thursday because that is when I could be there. She scheduled me for Auguest 4th--get out your calendar and have a good laugh. They don't even know their days of the week. Anyway--2 months later, I still have a broken Refrigerator and probably no hope of getting it fixed anytime soon. Warning if anyone finds this web site. There are big companies out their who still do their jobs. SEARS is Definitely not one of them!!

Sears Auto Shop (Tracy, Ca.): I find it absolutely ridiculous that Noe can wait for jobs to come off the floor, take certain jobs, or take jobs from certain salespeople...while all the other techs have to take what gets posted as it gets posted. Then complains when HE must do what gets posted. The supervisor, John, likes this young man because he works fast...but his work is sub-par. His comebacks are high...and others are paying the price for it, since they aren't getting paid for the work they are doing to fix his mistakes. This is wrong...techs should be back-charged for their own comebacks. It's ironic that the employees are getting targetted in a manner that suggests that someone in the shop is throwing them under the bus...and then certain other employees are being advanced beyond their capabilities. I wonder what it will take for Sears to see the truth before their eyes...another vehicle falling off of the lift, like in Stockton?

Wow...I read all of the above & I realize that there is really no hope for getting my oven repaired..There isn't enough room here to detail the nightmare that I am going thru trying to get the oven working. It has NEVER worked and just Saturday the repairman was here and "fixed" it again and today is Monday and it doesn't work again.....Sears used to be a good company but I will NEVER buy a Sears product ever again. Someone told me that Martha Stewart took over Sears a few years again in a late minute takeover....well, if that is true, she sure did buy a real super LEMON!!!!!

I bought your 204 piece craftman tool set on sale for $99.99.at the Sunland park store in tx.The tool box it came was tie wraped and could not be opened. I asked the clerk to open it so I could look inside.He said it was against company policy.I bought the tool box because it was Craftman,I have about $25,000.00 in craftman tools and also a $2500.00 craftman lawnmower.I never had a problem until now.The sockets and tools came in bags and were just thrown in there.None of the sockets fit thew tool box ,they just fall out.Sears customer service and there products are really going down thew tube.

I cannot begin to relay my frustration and disgust with Sears. Three years ago I purchase a Kenmore 400 series dryer and it is no longer working. I scheduled an appointment online for service and received an e-mail back immediately confirming my appointment for today. When I called the number on my e-mail today to confirm my appointment, the person answering the phone told me they had no record of my appointment and told me to call 1-800-4MYHome to find out what was going on. During that time, I was transferred to several people, all of whom did not have an answer as to why they had no record of my appointment even though I have an e-mail from Sears confirming that appointment as well as the appointment being on the searsholding.com website. They told me that the soonest appointment they could give me is August 3rd which is two weeks away. So what am I supposed to do? Take another day off of work and hope that they actually keep this appointment. Drag my family of six's clothes to the laundrymat for the next two weeks. Sears should be ashamed of the way they treat their customers not only for selling us products that are faulty but giving us the runaround when it comes to repairing them. I am sorry but for the amount of money I spent on buying the dryer, it should have lasted more than 3 years. Shame on Sears! I will be taking my business elsewhere in the future.

Did an online order for an Electric Stove and the product order never went through stated that my credit card was invalid.So i have been trying to get my money back for 2days now, there is no order in the sysytem under my name,no order number or anything.Says that the order was never placed.GUESS WHAT CHECKED MY CREDIT BALANCE THAT SAME NIGHT AND THE HIT ME UP FOR 90.20 THREE TIMES BRINGING THE TOTAL TO 270.60 WHICH I HAVE BEEN TRYING TO GET BACK AND THERE IS A DISCREPENCY BUT NO ONE CAN TELL ME WHY THEY TOOK THIS MONEY IF I HAVE NO ORDER PLACED..SENT STATEMENT TO THEM AND YET THERE STILL SEEM TO BE SOME DESCREPENCY NOW I AM LOOKING TO SEARS AT THIS CURRENT TIME..SEARS IS BECOMING THE BIGGEST RIP OFF OF ANY COMPANY AND ITS TIME THAT WE AS THE PEOPLE NEED TO PUT A STOP TO IT NOW. MY LAWYER WILL BE CONTACTING THEM AS OF MONDAY MORNING.ITS A SHAME THAT ITS COME TO THIS BUT YOU HAVE TO DO WHAT NEEDS TO BE DONE I WORK HARD FOR MY MONEY AND TO THINK THAT I WILL BE GIVING IT AWAY FOR FREE DOES NOT SIT WELL WITH ME AT ALL.. SAD COMPANY IN MY EYES..