Sears Corporate Office & Headquarters

I purchased a 52 in big screen TV from Sears in Sept 2005. It has been serviced( or attempted to be seviced) by Sears at least 10 times since. So far Sears has spent over $8000 to service a $1500 TV. It still is not fixed. I had to rent a TV this last time and since I have a "Master Policy" was told I would be reimbursed for the rental. I have been waiting 6 weeks so far for my check for reimbursement. To says Sears is Pathetic is the only thing I can say without using 4 letter words. How long will it be before Sears follows in GM's footsteps and files Chapter 11. I remember when they were the best in service and backed their products without any excuses and would like to nominate them for the "WORST" customer service award. If you are looking to purchase a major appliance do yourself a favor and buy it somewhere else.

Three weeks ago in late October, I purchased from the Land's End section at Sears Granite Run, Media PA several long sleeve shirts, and received a promotional discount for purchasing a quantity (5 or 6 shirts). Yesterday ( 11/28/2010), I went to the store and saw a different color that was not available earlier. I took one of 10/2010 shirts in for exchange. The prices are the same. I was told by 2 SEARS employees that since they were from different batches ( same except for color), the shirt could only be exchanged for size. If I wanted to exchange for any other reason, I had to pay the single price of $39.50 ,I think. The old ( never worn, still in original packing, bag, with receipt) shirt and new shirt cost the same. A call to 'Rosie' at corporate office upheld the store's decision - not policy, because the receipt does not make that difference. The item was for exchange not return.

I have been online researching complaints against Sears and I am amazed they are still in business. I bought a region free dvd player from their website and it doesn't work at all. Although the item was listed on their site and they charged the purchase to my Sears card I was informed by customer service that since the player came from an outside vendor they can't help. I called, faxed and emailed this outside vendor about the problem and get no response. I've called Sears a few times since then. They take down the information and do nothing. I am not surprised to see that many of their stores are closing.

Lori Biando November 26, 2010 Sears To whom it may concern; I have had a load of problems with your store today. This store (02179) is located in Medford, OR. I have been waiting for this day all year. This is a Biando tradition. I choose your store to make most of the shopping for my family. Ok I will give you a scenario of what my day has been like; First I get there at 2:30; we were the 11th person in line out of the only like let’s say twenty people. There were three entrances; the one around the corner was right by the linen area. There was a stand here sign basically so without reading the fine print (way too early) the rest of us started to wrap around the building. At the time of about 3:30 am they opened the doors I guess, because those of us in line around the corner heard a commotion I went to see what it was. There was a crowd of people now. They came out of their vehicles and ran up to receive tickets that we had been waiting over an hour for. What happened was that the tickets for your washer/driers, refrigerators, vacuums, were handed out to not the people that have been waiting for hours but to the people that have just walked out of their cars into the other entrance line at 3:30. Hopefully you understand that this is wrong. We were all waiting for double the time that those people that came out of their cars that got the tickets. Second; I am the first person to get to electronics and the number one thing on my list is an X-Box 360. In the sale ads it said that it was $19999 with a free game which was Halo. I asked one of your employees “Xbox, Xbox 360 where are they” in a firm but calm voice, and your employee response was ‘We don’t sell the consoles in the store’. That was not what it had said in the ad so I went to go get something else off of my Sears list. One of the people I was talking to in line waiting for the store to open came up and asked if I had gotten my Xbox 360? My response was ‘no they don’t sell them here’. She then told me that she just saw one of the electronic employees had sold it to a man; he had gotten it out of the glass display case. I was furious because I was the first one there and first one to ask for the Xbox 360 then it wasn’t given to me. A paying costumer can’t even get what I want? I really don’t understand I saved out of a very thin budget to put these things on layaway and make payments till Christmas, along with many others I was very appalled at the way your store handled Black Friday. While I was gone from the Xbox 360 I went to go get my daughter a ring that in the ad was $1999. I looked for the rings and I found two. Two rings that were the right rings but there was only two. There probably would have been probably maybe two or three rings before that but just there wasn’t enough. By this time I was so done with this store. I go to ask if I could put my vacuum I wanted on layaway with all the rest of my stuff in my hands. Which I had a ticket that was number three, for there was only four. The vacuum I wanted was the Dyson that was in the ad for $21999. I was asking the closest employee and asked if I could put it on layaway. They said that ‘it can’t be put on layaway’. The second person I asked said that it was a door-buster and I couldn’t put door-busters on layaway, which I had no problem with last year. I was just so done with this store I threw everything out of my hands over my head. Today when I got home one of my layaways were not looking right so me and my daughters sat down and added it up and it just so happens I was over charged on four Joe Boxer lounging pants. They were $799 each in the ad but I was charged for $1680 each. I don’t know if it was a slip in the system or what but I say that if the system did this all this morning then a lot of people got ripped off. I think what the best part about my visit to sears was checking out with one of the clerks # 265 Marisol. She helped us out so much. I was able to come out of sears with a smile on my face because of her. When everyone else said no, she said yes. I am just another customer I realize that. Without the hard working and saving my family would not have a Christmas. My husband just had surgery. I was recently released for work of course there are no jobs. I have been doing this with my daughters for years we always have had excellent service. Unfortunately I probably will not be waiting in your line next year. I did talk to the manager twice. He phoned me and told me to order it online and he would make a price adjustment for the 360. Needless to say I spent at least an hour in a store that normally takes about fifteen. Please send an E mail that someone actually read this. Word of mouth is a lot of business. I am sure I was not the only disgruntled customer nor do I believe that this will be the only complaint from this store. Thanks you for Your Time, Lori Biando (541-973-7135) hklbry4u@aol.com

I bought a 50 inch plasma tv in june of 2010.I arived home one afternoon and found it lieing in the floor with a broken screen. the srews had streped out of the base thait sits on and it fell forword.now they told me when I bought this tv that I had a year warrenty but when we called the repairman out he said it looked like it had been drop and broken and that sears only warrent workmanship of the tv.well the tv was not dropped and if he had pick up the base and looked at it he would have seen that and we even tried to point that out but he said he had to report it like he seen it; so long story short sears would not replace it.well as i see it the base that came with tv is part of the workmanship and i have been out a lot of money on a tv that i have not got to use very much.my sister and i live together and we have bought a lot of things from sears and in the past they have always been very good to deal with but something has gone wrong.I fell like i have been done wrong and her or i will never do bus with sears again unless they own up to their warranty with i feel is not any good uless they do.

I purchased a Kenmore Electric Range 10/20/09. I am a snowbird spend 6 months here in Florida so this range is hardly ever used. We eat out often too. Warranty ran out and stove quit working....I do not believe in buying warranties on new products when you pay that much money the appliance should last at least 2 years (if you're lucky) without a service call. I will never ever purchase another appliance from Sears....at one time it was the only place I would buy an appliance...This stove was the second one delivered to me...the lst one the temperature gauge didnt work and after some hassle they did replace it. This latest problem occured right before Thanksgiving needless to say we had to take our company to a restaurant. Now I have to pay l29.00 service charge which does not include parts....you can well imagine how upset I am. I realize that this venting will not help me but at least anyone reading this might change their minds in purchasing a Sears Kenmore STove.

Sure wish there was a selection for 0 stars. Anyway, long story short, wife took the truck today to have 2 rear tires put on it for me. Saved me from having to deal with the mall & gave her a chance to play at the mall lol. Well, that is the first & last time I deal with Sears Automotive. Needed 2 back tires because one was bald & the other wasn't far behind. Front tires are just fine. When they took my truck in to the garage she was told that my back 2 were bad & that my front 2 were down to "1/32 and were about to explode". She was also told that "I drive around in 4WD all of the time & that if I didn't get 4 new tires today my tranny would go". Well, the wife called me because she figured something wasn't right & she wanted me to know what was being said. I told her to put the moron on the phone & when they refused to talk to me I had her repeat a very "descriptive" phrase word for word that included catch words like BBB, attorney & unemployment line. Well, I got my 2 tires, but that is the last dime they will ever see from me. The only reason I used them to begin with is because my regular mechanic was out of town.

I am writting to you to let you know about a incident that happened to me at your Cape Giradeau Mo Store on this black friday 2010 I was at your store at 3am in line 1 hour earily drove 45 minutes to get there and stood in 37 degree wheather waiting to get the front load washer and dryer for 597.00 ,I was the 7th person in line so i was sure i would get this washer and dryer that was the only reason i drove to Cape.So at 4am when the store opened was the first one back to that department and the lady back by the washers and dryers asked me if i had a number for the washer and dryer i said what do you mean a number ????? at this point i was so mad i could have spit nails into her and she said well we posted it on the window at the door i want to remind you that it is 3 am and very dark and had no idea that there was anything posted on the front door well there was already people in the store at the check out getting the washers and dryers and they were gone at 4am when the store opened this is just wrong and i sould contact my attorney about this!!!! I want the washer and dryer for that price and froze my butt off for a hour and all i got was shit on. This should have never have happened . I would appricate you to man up and honor your ads . Ruth Robertson 14222 Tamarak Lane Dexter,MO 63841.email cocacolamomma2@yahoo.com

I have a Kenmore flat top Range. Mode# 79096011401 It was purchased about 4 or 5 years ago. I want Sears to know how disipointed I am with thier product. Every time I've baked anything it steams. Steam comes up through the left hand side behind the back burner. I can actually get a steam burn if I try to turn on the back left hand burner while the oven is in use. On day while it was hot but shut off. I washed the front panel with a dish cloth where the knobs are and It was soo hot I washed the paint off the stove where it steams. This past summer I put in granet! We'll the missing paint on the stove is an eye sore next to my new granet. Then this weekend Thanksgiving the coil in the oven blew. Oh how mad that made me with all the baking I had to do. I did go on Sears.com and I'm waiting till next Thursday to get a new coil for the oven. I don't think a stove this old should have such problems. It didn't make for a Happy Thanksgiving! The part cost $50! and I had to go to my sisters to cook. And now I will be cookin on the gas grill outside till Thursday. It's November 26th it will be cold! I will never buy another kenmore product again. thankyou for your time! Blsbosh33@yahoo.com

In the Charleston Daily Mail before black Friday, an advertisement for a Kenmore washer/dryer pair was advertised for 599. In VERY fine print, on the page (not near the item) it idicated that a "TICKET" had to be obtained the night before, at 10:00, to be eligible for the purchase. My wife wasn't aware of this fine print, showed up very early to buy the pair, and was told then that she wasn't eligible. This is unfair. I suppose we live and learn. You do NOT want my money, I have learned. Someone else does, I have learned. Buy. aaron

Three years ago, we purchased all of our kitchen appliances from the Sears Appliance store in town (spent over $10,000). The house is a second home and is used on weekends, holidays and summer vacations. So, we have truly only gotten 1 1/2 years of use from our appliances. We upgraded all of the appliances believing we were getting quality products. The microwave we purchased was a Kenmore Elite Advantium model #363.63703600 and we paid $725 (a major upgrade from the typical $300 microwave.) A few weeks ago, we came down in the morning to find the microwave completely without power. We thought maybe a fuse was blown and had an electrician come to make sure there was power to the microwave, which there was. So, we are truly stumped as to why our nearly new microwave would have just gone out and would not work. We truly believed in the Kenmore name and have never had a problem with our Kenmore appliances in our home or vacation home. We called the local Sears store and he told us it would cost a minimum of $200 to get it repaired (using a Sears service technician & repair costs), so we would probably be better off just buying a new microwave. Are you kidding me???? Less than 2 years of use and then they no longer work? Is this the quality I can expect from Kenmore? If it is, please let me know and I will be sure to tell everyone I know not to buy another Kenmore appliance! Our sales rep from Sears told us to check for any recalls on these units (which we haven't done yet) because these microwave units were being produced by a third party and Sears was putting the Kenmore name on them. This makes me wonder if poor quality is becoming the norm at Sears? Knowing this, shouldn't our sales rep have had a service tech come out to look at our microwave (at no cost) to see what the problem truly was? We would have purchased another microwave from Sears if it turned out to be a product problem. We obviously would have expected some credit for the defective unit, but we would have been somewhat satisfied that we, a valued customer who has spent $$$$ in your stores, was appreciated. Now what you have are two truly angry customers who are not satisfied or happy with your product, service or company.

On November 1, 2010, I called Sears to send a repairman to my home to fix my oven. Sears uses a repair service called A&E Factory Service. The first day available was November 17, 2 and a half weeks later. I was told the repairman would be at my door between 8 a.m. and 12 noon. At 12 noon I received a call from Sears apologizing for the delay and assuring me that they man would be here soon. At 12:30 I received a call from the repairman apologizing for the delay and saying he was on his way. He arrived after 2:30 p.m. I described the problem with my oven and the repairman stated that he would go to his truck and see if he had the part. He didn’t. He said he would have to order it, which took over half an hour while he sat in his truck. He told me the price of the part, $68.99. I told him that I saw the part on the Sears web site for $48. He told me he couldn’t order from Sears and had to order through his company’s channels. I offered to buy the part myself and have him put it in, but he told me if I did that, he would have to charge me an additional $129 service charge. In addition, I would have to pay in advance for the service and the part, and I would also have to call for another service call when the part arrived, costing me who knows how much more time. I told him to go ahead and order the part because I didn’t feel that I had a choice. Then he told me he couldn’t provide me with a receipt. I spoke to two different Sears customer service reps on the phone, and both assured me there was nothing they could do for me and that the repairman was correct in stating that he couldn’t order a Sears part from Sears and had to order a part that cost $20 more and that the cheaper price through Sears was actually a perk for people that knew enough to order the part themselves before they ordered the repairman. I was told to contact Sears Corporate Headquarters Executive Complaint Department and perhaps somebody could handle this problem. I am extremely frustrated. I called Sears to fix a Sears appliance. Sears sent an outsourced repair service who can’t order parts through Sears and therefore can charge me more than Sears prices. I have a house full of Sears Kenmore appliances. I have never bought an appliance anywhere else or used any other repair service besides Sears. Needless to say, that is over. When the A&E Factory Service part arrives, I will be returning it and canceling the service call. My current Sears appliances are 10 years old, which is near the end of their useful lives. I will not be purchasing another Sears appliance due to such poor customer service.

I have never had such poor service from any company. I was sold a warranty on our dryer, under the false pretense that the dryer would be repaired as well as be vented differently. The salesperson said they were putting in notes to bring the venting supplies and that is why I selected Sears. I figured they were large enough to have parts stocked and should repair as well as vent all in one visit. So I purchased the warranty. When the technician arrived, he notified me they do not do venting when I asked if he had the venting parts... so I was out another service call and repair to a seperate company for this. The service person said Sears didn't have the parts and I had to wait 7 days. During the 7 day delay, I paid another company to vent the dryer (and a service call) I told him my experience with Sears and he said, "That's funny, I have the part on my truck" I called Sears to see if I could cancel my contract and they said not without losing the money already invested (129 service call fee) so I had to say thanks, but I cant, or I'd be paying for it twice. Sears was out today (11/23) to install the parts and I was told everythings good now. However, the dryer is NOT good. My dryer wouldn't heat, and still did not. I called sears back and said it's the same as it was still not working, and they said Friday someone could come out. I am so disgusted with the customer service, Sears should be so embarrassed that they left our house saying it was fixed, when it never was, that they make a point to have our appointment the next morning. I spoke to managers and was told Friday is all we can do. I told Sears I would file a complaint with the BBB and was told if I do, they can no longer assist me with a case. I also told them I will never shop at Sears for anything again. Customers do not matter to Sears, I've been shown that. I was sold a service plan and lied to, no parts, no proper repairs, and no appointment at a reasonable time for what we have already gone through. My husband and I would have "forgiven" Sears if a tech came sooner than Friday, but that has not been attempted so when we redo out kitchen with all new appliances. We certainly wont be buying them, or ANYTHING else from Sears. Biggest mistake was calling Sears.

I placed an order for curtins, paid for them on the 11 of November, the lady told me that they would be delivered on or around the 16, i called on the 18 they said they were still prosessing,told me they should be in the store first of next week. I called this morning on the 23rd, the man told me that they have been at the store since 16th, i told him i have not recived a call or anything, I have been waiting for these, i was highly upset. on my way up to the NOrthgate Mall Sears now. I WANT to know why they hadnt called me!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

After reading all the other statments about poor service at Sears, I now understand why I recived the service I did, as other I was sent from person to person without resluts everyone seemed to push it off on the other guy, no one took resposibilty and when I talked the manager Suzie EMP # 16327 I was quoted policy and asked if it were my business if I would do something about it. Well in my bussiness Suzie the customer always gets what they want, no matter what. I will never shop at Sears again their service is as poor as all the other companies that have gone out of business and this is what will happen to them maybe not now but soon if they do not change their customer service philosophy. I seems as if they do not care, you can complaine as much as you want on their web site but nothing will be done about it. My question to Sears if how do you reslove these issuses if you don't know who wrote them.

Sears 4 MY HOME has to be the worst repair service ever! I have reported them to the Better Business Bureau because of the awful service I have been receiving. We purchased a house a year ago and we got 4 items from Sears: washer, dryer, dishwasher and snow blower. Out of all 4 of these items, only the dryer has made it without repair for the full year. When I called for service on the dishwasher, I got every excuse in the book on what it was until I demanded a service tech come to the house. It ended up being a $400 part plus labor which thankfully was under warranty still. On the very last day of my warranty, my washer crapped out. I called Sears and argued with some smarty pants kid about how it was still warrantied. He kept saying no so I demanded a supervisor. After waiting on hold for 35 minutes, the supervisor confirmed it was under warranty and set me up for a Nov 20th appt. They never showed up. They are classic for not calling so you will spend half your day waiting around for nothing. I have an infant and have now been without a washer for three weeks and have to wait another two weeks since they never showed up. If you have a Sears appliance, keep this number handy. 1-800-479-6351 is their customer solutions department and they will help you get another appt faster. I called corporate and complained and told them that people have lives and can't always wait around waiting for Sears to show up. I will never again buy anthing from Sears that will require service. My blood pressure is up from dealing with them.

to whom it may concern i placed an order online the site will not let you checkout so it was placed over the phone and i recievied only 2 of the 5 items i placed but was billed for them they put the wrong name the wrong email address and i received no email conformation for my orders so i will send ever this back and the washer and dryer and shop else were but also im calling the the news problem solvers and see what the think about this type of service when i and many other enlist and protect this country for indivduals such as sears corporate headquarters for they may have bussnesses and enjoy there hoildays when we as service men and women give ours up. to every one that a customer happy hoildays and if you need great service check out wal-mart and best buy and target great service wish i could say the same for sears and kmart. RATING 000000000 SEMPER FI PFC Bell C Jason

Dear Sirs: I have a service agreement on my GE refrigerator which I purchased from you, today is Sunday November 21, 2010, I called the repair line and the first available appointment is Monday November 29, 2010. This not only forces me to go purchase a new refrigerator but to never use Sears again. What is wrong with you people, who now a days can go for this lenght of time without a refrigerator, this means I must cancel Thanksgiving, I must buy ice everyday to keep just the necessary things my family uses and also make me feel that the service contract just lined your pockets but did not benefit me at all. You are a national company who cannot honor their products, this is not my first time around with your company, but each time I have to deal with you and the idiots that run the customer service department I firmly believe your motto is Screw the customer once you lure them in to the sell of the product!

I called in advance to make sure they could service the problem wit the breaking system on my truck. After having it towed to their location I received a phone call that they could not make the repairs and I should have the truck towed a.s.a.p. They did however state if this was summer they would be able to service it. I am 63 years old and have shoped at sears forany years, and this is the first time I have considered not to any more.

DO NOT BUY FROM SEARS THEY HAVE GONE TO CHIT.