Sears Corporate Office & Headquarters

about 6 years ago my wife and i remodeled. we purchased a new stove which after 2 years sertain parts could not be found,also if more than one part broke you had to wait a month to order another if it was over a $amount. A new washer and dryer,they have been good so far. a side by side frodge. lots of problems with that but mostly small.an absdolute nightmere dishwasher,after 3 service calls they are required nto replace it however we are on #12. you must have 3 problems withen a time frame period.They dont tellm you that. Now they are going to replace the entire tou and allm its parts because of a crack which flooded under my new oak cabinets.also the heater is out and the pump is being replaced. they refuse to replace the unit because this is the first time i have called aftwer the time period. the also dont have records of all the service calls and never leave you any information on the work performed.they just leave a reciept showing they were there so you have no recourse .sears sucks . also hotwater heater does not stand up to warrenty. The vacume was the biggest $350.00piece of crap we ever bought.

I bought a 400 Series Kenmore Dryer in March of 2009. When it was delivered the delivery people put a large dent in it. I called customer service and was told they could bring another one out or give me a $30 dollar gift card. I choose the gift card. I never recieved it. In November of 2009 the dryer stopped working. I called customer service and was given a lot of problems. They would only come out to look at it when I was at work. This would not work for me. The customer service was very poor. A time was set and I had to take time off of work to be there when they came and looked at my dryer. That day came and no one showed up. I was told that I had canceled the time, which was a complete lie. I contacted Sears Cares and they decided to have a new dryer sent since I had never recieved the gift card for the damages. I got the new one and now 1 year later it does not work either. It did the same thing as the first one. I tried to contact SearsCares and have not gotten a response. At this point I just want my money back that I paid for the dryer. It is obviously defective. The second one did the same thing as the first one. A dryer should be used for many years before it needs a repair. There just total junk and Sears does not care. All they want is your money.......

What can I say that hasn't already been said in these complaints. My husband and I are in the same situation of Sears total disregard for customer service. We have been with them for 45 years and to be treated like you are nothing. We have a Neptune Maytag washer bought 10 years ago and have a Master Extended Warranty, to date they Sears has spent approx. $3,ooo.oo on rebuilding my machine (which was discountinued and there was a recall years ago which I wasn't notified and reason they had to rebuild machine.) Now the computer board keeps going out and we are on the third one in 1 month, these boards are rebuilt because they dont manufacturer this machine anymore!! We have questioned their way doing business...why not just replace the machine, it could have been replaced 3 times!!..Oh no, has to have 4 calls on it before they will do anything, coming back to replace a bad ordered part does not count....argh. AFter 45 years will longer do business with Sears anymore as they don't care about customer service, they just want your money!!!No More, enough is enough..Ashamed to see a company go to the dogs.....

For more than 40 years my family has faithfully purhcased ALL of our household appliances from Sears. Although many others stores offers the SAME or identical items for less, we have remain faithful to Sears. Needless to say that over the years the quality of the items has depreciated. My dryer Kenmore dryer has had the heating element replaced twice and it is only 3 years old. My Kenmore dishwaher has went out and it is less than 1 year old. Of course I called Sears repair and (ATTEMPTED)to have the dishwasher repaired and I must tell you that I would rather have a root canal without meds than to have to rely on help from Sears.During my call to repair i was`told that the first available date was 8 days away. Well after i took off work and waited for my service appointment between 8-12am , no one showed up nor called. I called service back and was told that Sears needed to reschedule my appointment. I asked for a manager and was told by John in Corporate(Recovery Specialist) that I just needed to reschedule my appointment for the next avaiable time. Not once did he apoligize nor try to find out WHY the first service call was missed. I asked for John's superior. John replied that he dont have a boss and there was no one over him. I went to the internet and located a number to Sears Corporate. I spoke with a man named Bryan who displayed the same behavior as John. It appears that this is a common practice at Sears. Needless to say I have missed a day of work, the dishwasher is STILL broken and I have to wait until I am able to miss work again or pay out of my pocket for a warranty repair. One of Bryan's reply was things happens....well he is right things does happen and I will make sure one thing happens for sure..I WILL NEVER PURCHASE ANYTHING FROM SEARS AGAIN IN MY LIFE!!

Hi, to whom it may concern...On Dec. 4 2010, I notice a sale on Samsung flat screens TV's and actually I bought 2 flat screen, a 40 and a 46 inch TV, so I open a cc to purchase it, well, I want to say the sales clerk AARON @ the Electronic Dept.the Spring Valley Store in San Diego, was OUTSTANDING, EFFICIENT and KNOWLEDGEABLE!!!! I must say, he made sure that everything went accordingly with the sales transaction. Please give this nice Gentleman cuddos, and maybe a raise. This guy is a GREAT ASSET to SEARS. Thank you AARON, you are AWESOME!!!!!

Hello Sir, Miss Margarett Fernandes ( Stores Sears Manager - Natick MA), she does not have an idea on how to talk with customer and hangs up the phone on customer. She was rude and I believe should not be at this crucial job position. Her associate Eric - electronic store manager was courteous enough and was able to communicate with me far better than her superior. I am in constant touch with Eric for last 5 days and he has superb technique to speak with customer. However I am sorry to say that Fernandes should be sacked else she will be responsible to bring the store credits down. Business thrives on customer satisfaction and referenciability. On top of all, she contradicts her own statement for out of stock model, she said that the Samsung model that I ordered was out of stock while placing order so the order did not took effect, 2) she said your piece that we received was damaged…what should I believe if the order was placed and no tv was there how the TV can get damaged. The Story - I paid the price in full for UN46C6300 46-Inch 1080p 120 Hz LED HDTV SAMSUNG for $ 999 on BLACKFRIDAY at 6:00 am est. I was suppose to come the very next day to pick up the TV ( Saturday). I went to the store to pick up and the rep Eric told that they do not have it in stock. Thereafter I left and tried reaching the store personnel and no one had the answer so they kept transferring and finally it hunged up. Finally after repeated calls I was able to talk with Eric, and he assured me that he will come up with some solution and get back to me. The solutions that he offered were not acceptable, because either it was downgraded with LCD or with another brand such as panasonic. He was polite though helpless, so I urged to talk with the store manager and truly what a experience it was, she should be sacked or given humble warning for sure. My stress is that I had my wife due date on 25th Nov, I some how struggled to get out to get the TV. Luckily she delivered on 4th Dec. I have my baby and we are planning to go back home on Tue Dec 7th, I wish I have the TV before that. However with this kind of pathetic service and slow response I do not feel I will get the TV. The store Manger Miss Margarett Fernandes offers me to either cancel the order, or accept the floor model or to wait on their mercy. She was not able to give me the ETA and suggested that everything is in the hand of manufacturer SAMSUNG. She is not willing to upgrade me with SAMSUNG LED 7000 that she has in stock and is in near match to SAMSUNG LED 6300 in terms of quality, specs and reviews. Finally at the end of the day I am unhappy customer who would rather buy things from best buy and get it. I am planning to sue sears and in talk with my attorney to get some suggestion. If I hear back from Sear's Regional Manager with favorable reply by end of business day tomorrow, I will re-evaluate my decision. However a paying full price of Black Friday deal for brand new TV, I will not accept sears offer of Floor Model, downgrade model or another brand other than Sony. Customer #: 1405201003693676 Sales Check # 014030266117 and 014030266118 Receipt Date:11/26/2010 Receipt Total: $1062.49 Thanks, Ritesh Sheth

Bought over $10,000 worth of kitchen appliances from Sears recently; stainless steel refrigerator, that the service tech tells me has no freon in it, the top of the line stainless steel stove that has burned out LED lights on the display panel and you cant read what it is telling you, a stainless steel dishwasher that is completely missing the electrical cord, and a stainless steel microwave that is also missing parts. Considering that each and every one of these items is the "top of the line" item that Sears sells, you'd think that they could at least make sure the crap actually works. They sent a service tech out to tell me what i already kind of knew, which was that the fridge had no freon, the stove LED lights were burned out, etc... Then, because they are brand new, I told them that I wanted replacements for the items. No problem getting you replacements, if you dont mind waiting 3 weeks for them!!!! Mind you, I have 5 kids, and NO REFRIGERATOR even though i just spent over $2000 for the piece of crap!! Now i have to wait 3 weeks and have my family eat out every day because Sears is selling a bunch of trash? You'd also think that they'd want to please someone that just spent over $10,000 in their store, but I guess Sears doesnt really give a crap about customer satisfaction....think it is time to call them and tell them to give me my money back.....Lowes, Home Depot and many other stores also have stainless steel appliances, for a lot less money, and I will bet that they care more about their customer satisfaction than Sears does!!!!

do not ever, ever, ever purchase anything with sears on-line...they sub out many of their orders to a third party...if there is a problem with the order, you can contact sears, but they will direct you to the third party..(many times that is with a company that you have never heard of)...forget cancelling an order...wouldn't you know it, the third party has a "no cancellation" party...

Sears is a fly by night company. I had over $15000 worth of A/C installed in my house. The crew had to leave early and promised to return. I have not heard from them in the last month nor can I reach anyone on the phone. I have left messages with "Josh" the project coordinator for this region, Natasha, his assistant, Bonnie at headquarters, Susan is is supposed to be a ranking customer service exec. I have called 407 551 6000 only to be told they are on vacation until November 28---ITS DECEMBER 6th!!! I call 8002225030 which is the number that is supposed to resolve any issues and no one answers!! Stick with small local vendors--Sears is on the was to obsolescence.

I learned recently about you company policy for your employees called up for active military service and your companies commitment to continue their benefits. I have and will continue to shop at Sears for all my families needs and praise your commitment to our men and women in the military. I have and will continue to send this message around the internet as often as possible. I wish more corporations would follow suite. " God Bless " Sears Corporate Management

I ordered a refrigerator from Sears on line. It was just delivered yesterday. After it was installed, I realized it was too small. The delivery men also agreed it was too small and that I needed to exchange it for a bigger one. I have been trying all morning to get in touch with someone in either sales or your Blue Crew. Both 800 #'s are a joke. The Blue Crew # disconnects every single time I call. The sales # puts me in touch with someone from another country that does not understand what I am trying to accomplish. I am so disgusted at this point that I am just going to return this unit for a full refund and purchase elsewhere. Sears, you should be ashamed. My family has shopped at Sears for generations. Your service has gone down the drain. No wonder so many of your stores are closing. You are out of touch with your customers and you don't seem to care. Good riddance.

I've order a ring from sears on 11/28/2010 and yet still did not recive it i was told it will be here on 11/30/10 and yet still not here i call corp and i've talk to sales rep's and boy was that fun thet lied to me over and over again i will never in my life buy anything from sears they lie and its funny they have that worrie free shippen ha thats funny they told me when you buy online you buy from vendors not sears and thats theres nothen they can do i payed for over night shippen and did ot recive it over night and they refuse to pay me for my over night shippen when i did not get it i ve talked to many many people and yet all the same I will never buy from them again and i hope no one else will i think there online service is a scam and should be avoided go else where and buy items tony conners cincinnati ohio area

on Nov. 19th i bought a washer GE from Sears in Lafayette La. it was not delivered until Dec, 2nd due to their cancellations, for one reason or another. I am disabled and a widow. I told the rep. that the washer would have to be installed because i would not be able to. So i paid the $69.00 the drain hose was not sent. so i called the complaint office. they lied to me saying the hose would be sent (delivered) Fri. well come to find out it will be mailed. in 7 to 10 daYS. Like i stated i am disabled so i cannot carry out laundry.If this is how u treat your customers then I will never shop at sears again.

In October of this year my wife and I decided to shop for a new bed. She went to Sears in Ala Moana and informed me of a sale. She had identified a bed that she liked and asked me to go down and try it out. When I got to the mattress department I was greeted by the sales associate immediately. He was friendly and informative. He let me know that he was not the regular mattress sales associate and that he was filling in for a vacant position. He did still go in depth about the features of all of the different beds and was very helpful. As I had narrowed it down to the bed that my wife had selected he informed me that I would not only qualify for the sale price, but I would qualify also for free shipping. “Do you want the free shipping? We can also do a removal.” I made sure to verify that it was free and he confirmed. Had it not been free I would have very gladly strapped it to our truck, which is what I was ready for. We are very tight on money and would look at every opportunity to save. The sales associate takes me to the register, rings me up and registers me for all the discounts at the register. Gives me the percentage off and informs me that I will be receiving a gift card in the mail in a few short weeks refunding the cost for shipping. Some weeks later, after our bed arrives, I get an email. The rebate center tells me that I am not qualified for the discount. I called the corporate number and the woman pulls up my record. She even tells me, “Yeah, you should have qualified for it, let me clear this up with the rebate center and call you back.” A short time later I get a call back and she informs me that I in fact did not qualify because the price requirement was met after taxes and it was a pre-taxed price that needed to meet the requirement. My question to her is how a sales associate can promise me something and your company takes it back? Something that even upon her initial review told me I should have qualified for. She said she could not help me and told me I had to contact the store that I shopped at. I called the Ala Moana store in Honolulu, HI and asked for a manager. I was transferred to the mattress department. At the mattress department I spoke to a sales associate who told me that the manager was not available. He took my concerns to the manager and called back saying that there is nothing they can do because I did not meet the requirement. I reiterated that this was a promise given to me by the sales associate and questioned where the responsibility for that lies. He was the one that registered me for the rebate at the register. I was not handed a brochure and instructions for application or enrollment, simply told that it was going to come to me in the mail. The sales associate then told me a second time that he would talk to the manager to see what he could do and called back when I was not home and left a message. When I called back another person answered and I asked to speak to a manager. Once again the manager was not available and so I shared my situation with him. He replied, “Oh yeah, I remember that, they were talking about you.” I was told that they would refund me the difference of the discount to equal the price of shipping and removal. So I said, “That means I lose my discount?” He told me that they can’t give me both. I asked, “Even though that’s what the sales associate promised me?” I told him that I’ll keep my discount they can come back and pick up the bed and drop off my old one and I will do the pickup and removal myself and they refund me the money. Seemingly frustrated he told me that he would have the manager call me back. I received no calls back and in a couple of follow up calls the manager was again not available. So my question again is, whose responsibility is it when the sales associate, REPRESENTING Sears, tells me that I qualify for something and will receive it in the mail? Would you not consider that it was essentially PROMISED to me? By the company! At this point in time I cannot even locate my receipt, I don’t even remember how much the shipping and removal set me back and I am tired of trying to talk to someone at the department store. I received no apologies, felt no sense of remorse over the situation and found no retribution from anyone. Sears STOLE from its consumer. Your company essentially TOOK that $80 or somewhat dollars from my pocket by offering false promises. I came in wanting a bed at the discounted price and was happy to leave with free shipping too. Then find out that I was misinformed and basically the only solution that I can get comes out to me buying a bed at regular price with free shipping. Are you serious??? I wasn’t going in for the shipping to begin with! I only took it because I was told it was free! I have been very disappointed to receive this kind of treatment from a billion dollar corporation and even more unexpected from my previous experiences at Sears. While I hope to be a customer at Sears in the future, I am left with a bad taste and will probably not keep Sears as top choice when seeking a purchase. My story will definitely be one that I express openly and I feel responsible to warn people of potential theft in the form of empty promises at Sears. Hopefully this can motivate some customer service reevaluations and sales strategies to prevent future misunderstandings and disgruntled, victimized customers. I can’t imagine a company that operates in this fashion will find long term success. How much can you steal from your consumers before they all stop shopping there? While I would hope this was an isolated incident, I have heard negative responses from others when I share my story and it seems many have been very disappointed with Sears in the recent past. That’s unfortunate.

Sears made an appointment to repair my dishwasher. I had to wait nearly two weeks because their were fully booked. Sears committed to arrive between 8 AM and Noon. At 11:30 I telephoned to see if there would be a lengthy delay. I was told that the local dispatch center would be calling me to answer that question. After waiting an hour -- already 30 minutes overdue -- I had receive no response. I called Sears again and insisted on speaking to a supervisor. The supervisor -- Chris with ID# 809534 -- "apologized" for the "inconvenience." Chris said that he could try to get someone to respond to me, but there was no assurance that would happen. I asked Chris how I could determine whether the additional delay would be short or long. Translation: Was I going to end up waiting for someone who showed up four hours late or not at all? Chris did not know. Chris offered to reschedule for another day. Translation: I lose another day's pay. I then called Sears' corporate headquarters and spoke to a representative of the "blue ribbon" service. He agreed that their service was unacceptable. He indicated that he would file complaints against the serviceman (for not notifying me that he would not appear as scheduled) and against the dispatch center (for not responding to my calls inquiring about the delay). Shortly after we ended that call, I received a call from the dispatch center. I was asked whether I chose to wait for the repairman or reschedule. My response was that depended on when the repairman would arrive. Anyone but an idiot would understand that my willingness to wait would depend on that, given that Sears had already shown that they did not value notifying a customer when a service call would be significantly delayed. The individual I was speaking with simply kept asking the question over and over. As you can imagine, there is not circumstance under which I would ever consider doing business with Sears again. Sears is apparently organized in a manner Sears' line level employees are not ingrained with the ethic of treating Sears' customers very well. A responsible business would require servicemen to report any significant delay in meeting a service appointment up the line so that the customer learns about it in a timely manner. A responsible business would have contingency plans when a service call lasts many hours longer than anticipated. A responsible business would do whatever it takes to meet its service commitment. Sears does none of these things as a matter of corporate policy. No right-minded person would accept this level of disrespect from a vendor.

I purchased a bed from sears in the oakland ca. store payed cash and paid cash for the delivery on nov. 19 here it is dec 2 and no bed. I have call the store and corporate office no bed. I am starting to get upset. I know that I am just a little guy[purchase] but still I paid for a service, I should get what I paid for not the run around!!!THATS WHY IT SAYES NON-REFUNDABLE DELIVERY FEE?????? THIS IS A BUNCH OF BULL ----!

I had a set of tires installed at the Sears Tire Center at 7503 Cermak Road North Riverside Illinois.The attendant told me my 1995 Dodge Dakota would be ready in an hour and a half.I came back in two hours and it still was not ready.Finally 6 hours later I had to call to see if the truck was ready and it was but they never called to say so.This took place on 11/30/2010.When I showed up to pay for the tires and the attendant acted like he was doing me a favor never said thank you.I will never use this center again no matter what I have to spend on tires.I will spend my hard money where it is appreciated.ballard443@comcast.net

I would give Sears a -1 Star below a Poor rating. 1 is too high. I have been without my dryer for over a month. It took Sears days to schedule a service call even though I have a maintenance contract. Then they had to order parts for the dryer. Then it took 2 weeks to get an appointment on 11/19/10. Sears called to cancel the appointment that day because they had no technician available to come to the house. The next appointment was 12/3/10. Do you know what it is costing me in the laundromat for the laundry of 7 people for over a month? I repeatedly called Service and Customer Service. I got several people on the phone who did not speak English well. When I asked to speak to someone whom I could better understand, they said the location was confidential. Asking for a supervisor was an exercise in futility since the person refused to connect me to anyone else. I then called several times to confirm the 12/3/10. My call was disconnected 4 times! Why am I paying over $600 a year for a service contract if it does not work? The last time I checked Sears was a U.S. company based in Chicago, IL. Can't we get someone locally to help us? My future business will be going to a competitor because I am done with Sears. Did Sears take over KMart or did KMart take over Sears. Because I am definitely getting KMart service. Goodby Sears.

I was at the Black Friday sale in Belleville, IL Sears Hardware store. The adds stated that all items were on sale from 4AM until noon only. There was a Kenmore washer dryer combo for $599.98 for the pair. When the doors opened I was the 3rd person to the appilance regester and attempted to purchase the combo washer and dryer only to be told that all the vouchers had been given out and none were available. I was told that the vouchers were given out prior to the 4AM opening. I wonder who received those vouchers? I have shopped at Sears for over 30 years and Friday 11/26 was my last time to shop there. False advertising or bait and switch?

This is not a Sears site but thank you for providing the phone number. Their customer service is the worst around. Find a small business repair company and use them. Keep them in business because Sears does not care about you!