Sears Corporate Office & Headquarters

I had called the Corp. office and talked to the complaint department and she was such a nice person. She is helping me with the Store that refused to take back my new microwave. I have to give it to Sears for there corp office I have bought sears for over 25 year and spent thousands of dollars on there products, because sears backs up there products. I know now not to ever buy from this small personal owned store in Plano IL again. I also had them remodel my kitchen, it came out beautiful.. Hope everything goes good. THANK YOU SEARS CORP. HEADS FOR DOING GOOD BY YOUR CUSTMER'S. Maggie Cimbalista IL

My name is Daniella Stein. Last week I wrote on this website to rip sears for their lack of service on a product that I had owned only 6 months, for which 2 months it had not worked. Customer Solutions could not help me, but when I called corporate and explained the situation to my case manager named JAmes, he was able to rectify the situation. Understanding that I had bought a lemon for a washer and how reasonable I was with all the service calls sears had made, and yet was unable to fix the washer, he was able to replace it. Today not only did the two technicians, raymonda and carlos come to deliver my new washer, but they reconnected the dryer part which had been disconnected by the previous technician. I would definately recommend Sears now and they have earned a customer back! Thank you!!! Thank you!!!! Daniella Stein

I wanted to let Sears know why they have lost me as a customer forever. I don't care if their products are the best in the world. I will never buy anything from Sears again. I am doing this in response to your Christmas commercial which went out of its way to insert three different shots of a black male kissing a white female right in the middle of people giving each other gifts. I am usually a live-and-let-live person. I don't usually care who dates who, but when I saw your blatant attempt to brainwash the population at large into engaging in racial miscegenation I was totally repulsed. Pushing black men pursuing white women as a fad injures both races. If you are, for whatever reason, pursuing an anti-white agenda, I would like you to know that this is hurting black women most of all. Black women should have the right to have husbands and be wives, to have fathers to help them raise their children, just like white women, but commercials like this greatly diminish the pool of marriageable black men by marketing white women as love interests to black men.

Hello, my name is Dave and i own D&C Renovations. sears repair center sent a "tech" to a home to repair a brand new fridge that was leaking all over her kitchen floor . well after the "tech" was there for 2 hrs he told the customer to call a plumber because the leak was from a water line from the water maker . upon going to the customers home i found the line was not leaking and it was the condisation tray behind the fridge and in the fridge. well the tech told the customer that he fixed it and left and i needed to come out so after i arrived at the house and found the tray still leaking i fixed it and then called sears to get them to pay my company for the service charge and they told me i had to charge the customer and they will give her the money back in time. now i think its pretty bad when you treat your customers like that and then on top of it make someone like me and my company have to wait to get paid and have to charge a customer a service charge on a fridge they already paid for and is less than a month old. i also would like to know why the tech showed up in a basic van and in street cloths and when you call him he answers the phone "yo whats up" and if you have repair issues please feel free to give my company a call at 330-577-6083 or after hrs at 330-388-6200

I am writing today because I have had the worst customer service with your company. Back in September, we purchased a riding lawn mower from your outlet store here in San Antonio. The managers there were extremely nice and helpful with our purchase. The trouble began after an hour of using the $700 mower. The mower would not start and we checked everything possible. We have spoken to customer service to schedule an appointment to get it fixed, but they have yet to show up. They have called and cancelled on us 4 times already and they have cancelled on the day that they were suppose to come!! Now remember, this has been broken since the 18th of September. REALLY??? You cannot send someone to fix something that we had used for only 1 hour? You reschedule over and over and over and we cannot miss anymore work. Our parents told us to purchase from Sears, instead of Home Depot, because of your warranty and that Sears stands behind everything, boy did we make a HUGE mistake. We relay our experience over and over to everyone so that they understand when they purchase something, they are stuck. Whether it works or not! I am very disappointed in a company that has been around for years and years. We thought you would have gotten better at customer service by now. In disgust and regret, 210-296-8949

All I want to say is Sears Sucks and so do their lying emloyees and managers! Never again will I purchase anything from them. I rate them a -100.

I bought three appliances from Sears about five years ago. Within the first three months the refrigerator broke and it took several weeks for them to come fix it. Now the stove is broken and they can't come to fix it for a month. Totally unexceptable. I will NEVER buy an appliance from Sears again.

I was scheduled for a service call and waited 3 weeks for my appointment. I took off half a day at work and at the last minute thy called and said they were overbooked. After arguing that I could not wait another 3 weeks like they wanted me to, a supervisor gave me an appointment for the next day. After waiting all day long, nobody came or bothered to call. After finally getting a supervisor she said the earliest they could come is 3 days away so I would have to take off another half day. The supervisor offered me a $20.00 gift certificate for my trouble, but disconnected me before giving me the info to get the certificate. After another call to a supervisor I was told that she could not give me the certificate, and was not going to offer me one. Had rude to disregard my time and lie to me. Sears has really gone downhill as I have bought their products for years. I will never buy anything from them again. I realize things happen however you should give the customer an appointment first thing the next day, not jerk them around and lie.

WOW!! I have never had such a bad experience with a company before!!! I don't think "Run-A-Around" is event he right word. On Oct 16 a Sears tech came to my home to do a routine check and clean on my Goodman brand gas furnace (a brand that Sears carries). That man was there no more than 10 minutes and said everything was fine. It was still warm at that time so I was not using the furnace. First time I turned it on it would not work properly. So I called them back on November 3 and was told a tech could not come until Novemeber 8th. it was cold by then and the furnace would not kick on properly. He came on the 8th and left word with my family member that the furance needed a new control board. On November 9th I called Goodman Manufacturing and was told the part is covered under warranty and that Sears just need to order the part. Sears told me that I had to order the part. Goodman told me that they do not deal directly with the customer only the service company. So I AGAIN called Sears and was told by Francine, after speaking to her superivisor, that the technician would come on Novemeber 12, 2010 between 8am-12pm. My brother was there waiting. At 10am I received a call that the tech was behind and would not be there until "early afternoon". I left work and came home as my brother could not wait any longer. By 3pm he was still not there so I called and was told he had one more stop. I asked him why he even needed to come to order a part when they already knew what part they needed. he said he would call back. Then I get a call from Angela at 4:30pm on Friday telling me they were not coming at all because they do not honor Goodman warranties!! How can you sell Goodman products and not honor the warranties?? And why was I told on Tues that you could???? I missed work and have spent over 2 hours on the phone only to be told too bad so sad and they will not refund me my origianl $79.99. I WILL NEVER SHOP SEARS OR KMART AGAIN!!! I have order several similiar stories from family and friends since this happended.

As I stare at my kitchen torn apart,I admit by me, because I needed to take everything out of the laundry room. I need to do an easy belt repair on the dryer I so proudly purchased from Sears 5 yrs ago, on my day off, and on a Saturday. Now I shake my head in discuss that I must look at this until I can either track the 20 miles to get to the center, and hope that there is someone who can help me when I arrive, or look at the laundry items until the order comes in Nov 22??? This center (in GREENSBORO NC), as I was told by 3 other Sears locations in the triad area(which do NOT sell any parts), Is the ONLY place I can get a drum belt. I am well within the hours of their Saturday operation hours,I have been calling for now about two hours and hearing nothing but the phone ringing. Not even a automatated voice telling me to press or say a command. Not even someone in India. Whats up with that? Please, you try and call them 336-664-5223 for me. If you get through tell them that their LACK OF COMMUNICATION at their center stinks. I have always looked to Sears/Kmart first, when buying anything. I like what they stand for all around. But, the customer service at this parts and repair center REALLY can use some kind of training in the CS area. Plenty O'People out there who would like to have their job and like to work. Sears can you look into this?

It seems the Corporation Lions have taken over at your office also. You are after 100 years opening on Thanksgiving for PURE GREED. As all of the Executives will be eating their Turkey dinner, the hired help will have to work and delay spending what has always been a family day(True family not this made up work family) selling so that these executives can get their HUGH BONUS. The consumers need to realize the retail world is taking away our family time and our HOLIDAY'S. If we keep allowing and shopping in these stores on Holiday's we can look forward to eliminating CHRISTMAS because it will become like any other work day, just as THANKSGIVING IS NOW ANOTHER WORK DAY FOR SEARS EMPLOYEES.

This has got to be the worst experience ever....I bought a Kenmore set Washer and dyer for $1762.80 to be exact. It is 8mths old and I have now been without a washer for 3weeks+. Today will be the 4th time a technician comes out after the washer was supposed to be fixed 2 days ago and flooded everything. They never installed the controller unit which they thought was stopping the cycle and only cleaned some lint from the drain hose. When asked for laundry reimbursement because I cannot afford a rental unit I was told if they have to order a part I can be reimbursed $25 per week starting this week. (Keep in mind this is the 4th time they are coming out and I have been without it almost a month now) I will never buy anything from Sears again! Customer Solutions customer service is no better than the customer service who sets up appointments.

WOW.....wish i had came upon this web page before i purchased a sears item and service contract..My issue is not for a 1 yr item it is brand new and Sears Customers services lacks CUSTOMER SERVICE!! I will never purchase from Sears again. In the state of todays economy Sears still fall short on quality AND CUSTOMER SATISFACTION?

I bought a washer 6 months ago. For one of those months I was on vacation. For another five weeks, it has not worked...like it was dead as a doornail. I have had to set up five appointments with technicians before the washer was finally fixed. So much of my time was WASTED as technicians came 1-2 1/2 hours late for each appointment, scheduled a different appointment day and time than requested, told parts were with the technician when they were not even ordered or present. Now, I have scratched up brand new washer along with a scrached up wall. I am so upset, I don't think Sears did right at all. In fact, the last customer solutions specialist said that the outside parts would be replaced because of the damage and said that he ordered the part. I am speaking to a customer specialist now who does not even know what i am talking about. Sears does not know its head from its ass!! I definately say pick a different store to get your appliances and service from. They have lost a customer!

i don't have a complaint. actually, i have a compliment. i just got off the phone with a s. tyler from corporate office. she was one of the most professional, nice ladies that i have ever spoken with. this lady deserves a raise!! she bent over backwards to help me with a recall on a crib. i feel that when someone goes above and beyond to help a customer, they deserve some recgonition!!! thank you, lisa morris

I bought a washer and dryer at Sears on Lawrence for 2000 dollars, they were suppose to give me a rebate never happened also a 250 dollar gift card, never mentioning the fact that there was an experation date never heard of that one. recently bought a 800 dollar TV also there, I am really disappointed with the Sears operation after spending 2800 dollars with Sears I feel Im out 340 dollars in supposed rebates. Thats ok Sears you will not see me in any of your stores anymore and I think I will cost you 350 in business with my future recommendations

Sears announced they will be open Thanksgiving Day, I wonder if they asked their employees how they felt about being away from their family on this very traditional family day. I wonder if any one in corporate or upper management will be required to work that day, that has for so very many years been held out as a special, unmaterialistic quiet family together time,a day that even corporate America respected. When will this insanity stop, as we see families becoming even more disconnected, in a time when nationally our children are becoming more unruly and disrespectful at home and in school, when we know that family together time is so important. Naturally, there is not a contact number, in all of sears sites, to voice my disapproval of this newest corporate decision. I believe a Mr. Edward S. Lampert is the director of the board of directors, a man worth between 1.5- 2 billion dollars. Will he be home with his family on Thanksgiving Day?

I purchased a weider Home gym at sears located at 88 wyoming valley mall rd wilkes barre, PA 18711. When i scanned my merchindise ticket for pick up i was left waiting for approximately 30 minutes. Subsequently i tried to purchase another item and inquired as to why it was taking so long for the merchindise to come out. This is now an hour later i was told that the weights for the weider gym i purchased were sold in error to someone else. I then requested to speak to a manager. A person named Megan Phillips who identified herself as a manager told me that i could take the box without the weights but i would be responsible to pay for the shipping cost of the weights that complete the gym. I stated that i told by the sales person that the item was in stock and that had i known this i would have never bother to purchase the item. She stated that she could not do anything about that and that if i still wanted the gym i would still have to pay for the shipping on the missing weights which would have costed me another 80 dollars. No satisfaction. I have shopped at many Sears locations and have never been treated as though my business meant nothing.

On September 7, 2010, we purchased a range from Sears at Countryside Mall, marked down $50 to a price of $349.93. Our salesperson asked if we wanted delivery and haul off, and we told her that it wasn't necessary because we had driven a pickup truck specifically for the purpose of handling that ourselves. When she explained that we would be issued a gift card rebate for the full amount of delivery and haul off ($69.99 plus $10.00), in effect making it free, we agreed - as she said, "Why not?" She provided us with information on the website to visit and the information we'd need to enter from our receipt, and we did so that very evening. About six weeks later, we inquired about the status of the rebate, which was still listed as "pending." We were told that our purchase didn't qualify because the amount we spent was $50 too low, so we would not be issued the promised rebate of almost $80 in delivery/haul off charges. We spoke to our salesperson, who says that she can't remember the exact conversation but is sure she would not have told us that we would receive a rebate gift card on this purchase because she's worked at Sears too long to make such a mistake. Using the same hypothetical reasoning, we are both sure that we would not have accepted a $50 discount on an item which caused us to incur a $80 delivery/haul off charge for a net loss of $30.00, but it's unnecessary to argue hypotheticals because we both clearly remember the conversation that our salesperson doesn't remember: Again, we drove to Sears in a pickup truck with a hand cart for the express purpose of transporting the range ourselves and no intention of paying anyone for delivery, then accepted this option only because we were told that the full cost would be rebated to us. We are being charged $80 for a service we did not need and would never have agreed to without the promise of a full rebate. We have phoned Sears over a dozen times throughout the past few weeks. Each call, including the call directly to our salesperson, resulted in our number being taken and assurance that a manager (who was each time off for the day, in a meeting, on a conference call, etc) would call us back to resolve the matter. No manager, or anyone else from Sears, has bothered to return a single one of these calls. Michael J Coomes Elizabeth A Broom

I waited a week for a technician to come out to fix my dryer. (The switch was broke and the dryer would work, but only if constant pressure was applied to the knob.) The technician installed a new switch and when I went to use it today (a day after he "fixed" it), it is still broken. I called to make another appointment, thinking that I would get preferential treatment, since they screwed up, figuring they could have someone out here today or tomorrow. But NO, the next available appointment is Saturday. I begged them to squeeze me in, but they wouldn't budge. This is the last time I will buy anything from Sears and the last time I use their repair service.