Sears Corporate Office & Headquarters

I purchased a treadmill from the Sears store at their Richardson Texas store,The clerk that waited on me kept making mistakes while charging my credit card.For each mistake I was told to charge my credit card each time after each mistake and I was told by the clerk that the transaction was being voided.I was charged 3 times for that one treadmil.When I called to get the matter taken care of I was told it would take 3 days to show on my credit card.After the third day the matter was still unresolved.When I called Sears to find out why the problem still existed I was put on hold and was hung up on twice.I tried to contact the store manager numerious times and all I got was a voice mail.The last time I called and got his voice mail,a recording said his voice mail was full.I guess the store manager himself does a very poor job so it is clear to me that his employees follow his examples.The problem is still unresolved and Sears owes me $1,460.00.I remember when you could depend on Sears for quality service as well as quality products.My how times have changed.If I ever get my money back there is NO WAY IN HELL I would ever shop at Sears.

I just bought an expensive treadmill from Sears on line. I received a confirmation call for delivery date, but not the time. That call comes between 6 pm and 9 pm, the night before the delivery, requiring you to open up a THREE hour window for a delivery time. I did so. But the delivery people sent me a TEXT that they were at the loading dock. I did not see the text for TEN minutes, but when I called they already left. I scheduled a second delivery date, received the call the night before, and did not receive a phone call or text of ANY kind in the three hour window. I called and they said the tread mill was defective and were sending a new one for a different delivery date. That was today -- I took ANOTHER three hours away from work for the 1:45-2:45 and again - NO DELIVERY! I am now going to the better business bureau for a formal complaint. Moreover, I can NEVER speak to a supervisor and I'm placed on hold for 30 minutes to speak to anyone with any actual information. I'm afraid to cancel the order for fear that my credit card will never get credited for the charge. This has been a nightmare. The "softer side of Sears"?! What a joke - their new slogan should be "Sears - we're totally incompetent and we'll prove it -- call now or go on line."

I don't know why im writing this it will not do any good,but her it goes.We bought a fridge and we had problems right away .We told them we couldn't get it unloaded tell that night it was hot day in open pickup they need to wrap it well.the just put plastic on it and told us that would be fine it wasn't it got to hot and melted in the heat.anyway it took forever to fix with being slandered by the manager he said my husband threaten all he said he wouldnt leave tell someone could answer he question .know 4 year latter the compressor is out i have no fridge they sent a tec down witch took a week.he said it was not fixable and he would tell them we need a new fridge so a week latter they said he was to come and do more test and it been a week later and nothing done we call sears and they we were just trying to get a new fridge out of them again we were slandered all i want is a fridge i thought i warranty meant that it was fixed if it broke my grandma has a fridge that over 45 years old and still runs .Im so upset it make my cry to think people are so mean i never took anything in my life.I will not recommended sears to no one they lost there great service maybe it time they shut the door forever before they ruin the them sears forever . We are losing all are food it is freezing and i was going to have christmas here guess not it is costing us so much money for food because we live in a small town and food cost is so high we travel 60 miles to shop but cant dont have nowhere to put it we are disable and dont have much wish a did i would go buy a new fridge and be done with it,and one more thing they said we have to pay for the service calls they just cove the parts so they keep ordering my service calls there goes christmas thank you sears for making my christmas a sad and merry one

Had tires put on my car and had my stereo and bluetooth stolen and they told me too bad they arent responsible for it and hung up on me

To bad they do not have a "no star" - I used to work for Sears for about 11 years - we would NEVER have been allowed to treat the customer the way I have been treated - you would think I would learn and not shop there! I ordered a craftsman tool cabinet on 11/29 for my husband for xmas along with 2 other items. I received the other 2 items and was called on 12/9 to tell me that they would be delivering my cabinet on 12/10 between the hours of 6 & 7PM. I waited and waited and no delivery came. I was not able to call them until this morning and was told that the order was cancelled. I didn't even receive an email that it had been cancelled. I was told that 1) the phone number wasn't a good one - then how did I speak to someone last week and verify that the delivery time was good and 2) that the item is out of stock. As the order was placed on the 29th of November how could it have gone out of stock if they took my order? After being hung up on and transferred all over the place, I was told I would have to re-order, except that all of a sudden their ordering system went down!!!!! I ordered a TV for my husband 2 years ago - again in November which left plenty of time to get it, and guess what happened with that? The TV was all set to be picked up and when we went to get it they could not find it - they didn't know what happened to it - the store manager was very helpful and upgraded my tv but I would not have it for xmas, so my husband got a "picture" of a tv. Turns out that the store manager and another employee in the MILFORD, CT store were stealing things from the stock room and that would explain my tv going missing. Sears right now in my book PRETTY MUCH SUCKS!!!!!!!

The Sears online purchasing experience is horrible for many, many reasons. 1) Just about every item is excluded from any of the free shipping offers. 2) Once you hit the submit button, ABSOLUTELY no changes to the order can be made. I saw an error when I received my confirmation email and called Sears immediately. Sorry, there is NOTHING they can do to help!! 3) The customer service reps are poorly trained. I needed to call 4 times about one particular order. Each person I talked to gave me a completely different story. This company has bad online shipping policies, fake free-shipping ads and poorly trained customer service staff. I will NEVER shop from sears.com again.

We purchase a Diehard Platium Battery for my son 2008 Altima at Sears in Willowbrook Mall for over 200.00 and the battery only performed for one year, remind you upon purchase the warranty was 4year full replacement. Houston weather dip below freezing about two weeks ago, and the car would not start. The car was taken back to the Sears in Willowbrook Houston, Tx for a battery check and possible replacement, the results came back battery OK. Just three day ago Houston weather dip back below freezing and the car would not start again. Visited Sears at Willowbrook again, The salemans by the name of Larry was a complete jerk, liar, and the most ignorant person we every met. The first technician went to him and stated the battery was bad. This guy must have through he owned Sears. The saleman Larry informed us he need to personally run the test on the battery. His results came by good, remind you he charge and test the battery while it was still in the car. We asked for a Manager and Larry stated they were all gone for the nite, no one there at the entire Sears Willowbrook store to make decision. Larry LIED...Store Operational Manager Marie was call and spoke to Larry to go ahead and change the battery, especially remaining under full replacement warranty. My son informed the tech I will come back with my parents. Marie was very helpful and handle customers as customers should be handle. The next day I returned to Sears with my son for the replacement battery. Time we walked in we met the Automotive Manager Bill Butler, a even bigger LIAR...He stated your battery is good I tested it personally myself, I asked you tested it, he stated YES, I informed him you could not have the battery it' still in my son car. Manager Bill Butler and Associate Larry conspiring on not to honor the battery warranty. Manager Bill Butler then takes my son car and park it where we could not see and then testing the battery. Bill Butler stated we were not allowed in the Car Center, so my son walked to the exti to watch Bill Butler and Larry with his vehicle. Bill Butler came back stating the battery was good, and the Operational Manager can not make decision for his Automotive Shop he was not going to replace the battery. Opeational Manager Marie have no jusridiction in his shop. Bill Butler then decide to hold own to my son key to force us to sign a form. While all of this was taking place I had contacted the Headquarters Corporate Office for Sears and had Cynthia on my phone listing the hold time. I asked Cynthia to call the POLICE due to Bill Butler holding my son keys. Remind you at that time we did not owe any money for anything and this JERK #2 holing my sons key. I informed him I was talking to their Corporate Office and he advise me to tell them HELLO. After asking for the Police Department to be called the second time he decide to give us the keys. Bill Butler, Larry both standing there laughing and tormenting as if the hold thing was a joke. Corporate Office Rep Cynthia asked me to take the car to another Sears for the Battery and Service. She informed me she was e-mailing the District Manager for the Houston Area. We visited another Sears Automotive Store on Shepherd and those guys was the best ever. The battery was taken out of the car and service, and the gentlemen Corey stated since the battery failure you all twice in two weeks and the Operational Manager advise you all for a replacement. We will change that battery and get you all on your way. This gentlemen Corey was so nice and just continuing apologizing for Bill Butler and the Willowbrook store treatment. About two hours later Bill Butler call us and asked us to bring the car back. He stated that someone called him and informed him to now change the battery, Bill Butler the BIG BIG BIG LIAR stated he did not know that operational mananger Marie had informed Larry the nite before to change the battery. Well guess what BILL BUTLER LIED,YES HE DID KNOW MARIE HAD ADVISED THEM TO CHANGE THAT BATTERY. I hope BIll Butler did think he was giving us anything or doing a favor. I had a FULL FOUR YEAR FREE REPLACEMENT WARRANTY ON THAT BATTERY. My guess is he want to change the battery now due to us contacting the NEWS Media and Corporate Office Involvement. <br /> <br /> I have always purchased nothing but Sears Diehard Battery for my vehicles, after this experience with BIll Butler and Larry we will purchasing battery from retailer who honor their warranties. Bill Butler is ABOVE SEARS, He now makes all of Sears DECISION, regardly of what's is in written format. If any other information is need please feel free to e-mail us at spintopper@aol.com

In 2005 I purchased a Kenmore Elite HE4T washer and dyer. Supposedly the top of the line, and the price would have you believe so. On this purchase I exited Sears in San Antonio, Texas with over $10,000.00 spent on 3 items. Within 3 months the dryer broke down. It took Sears such an extended amount of time to repair the dryer, having to order the part from somewhere else, I forced them to replace the entire dryer. Three weeks ago my washer broke down. I have had repairmen to my house twice so far for the same problem, and they cant seem to fix it. They go off, and I am in the same situation - a family of 5 and no washing machine - off to the laundromat. Did I mention I just paid Sears another $175.00 to extend the warranty on this sub par appliance? I just got off the phone after being on hold forever - it is apparent that they don't have enough repairmen to service the overload of broken Kenmore appliances - and the soonest Sears can be at my house is on Wednesday! These repairmen are apparently EXTREMELY busy - bottom line - are Kenmore products really good?? If the repairmen are so busy they must not be - right? I requested to be transferred to customer service, hoping someone would understand and assist me in getting a repairman here sooner. CUSTOMER SERVICE -SATISFACTION - KEEP THE CUSTOMER HAPPY SO THEY COME BACK. Not so lucky. I spoke to a customer service representative with a very bad attitude. She was arrogant, rude and uncaring. Not how customer service representative should be. But I guess when your products are less than good, your customer service representatives are just as overworked as your repairmen, consequently they are also less than good! At this point, I have determined that Sears products and employees are less than adequate and definitely not worth my money or my time. My advise is to move on to another brand. Deal with people who build good products and stand by with with professional and courteous employees. My advise - DON'T BUY SEARS PRODUCTS. Unless you want to spend a lot of money for inadequate appliances and attitudes from bad employees. There are BETTER products from better companies with better employees. It is clear to me that Sears builds products with pre-determined obsolescence, their repairman do not know how to fix their appliances and their customer service representatives should not be dealing with people! I do not expect to hear from anyone in Sears corporate office as I really feel the problem always starts at the top!

I want to wish all Sears top executives and all sears employees a happy holiday season! I hope you all enjoy your holidays with your families! And please be sure to know you and your less than adequate appliances and employees have RUINED my family's holiday season!! Thank you all so much for not caring about your customers and selling awful products! My washer Kenmore Elite HE4T, is broken again - and no one knows how to fix it! Thanks Sears!!

I just went on to Sears online help from technicians website and they CHARGE $24.00 to get an answer! How dare they! Your technicians cant fix the problem when they are in front of your appliance, but we should pay to get answers online? you have got to be kidding me!

I have had the absolute worst experience with a business that I have ever had. I ordered a tool set on November 25, 2010. When the package was delivered it was not what I ordered, it was not even addressed to me. When calling Sears the first time, I was told that the only thing I could do was order the item and pay for it a second time, and my money would eventually be refunded. Then I was told that they could not refund my money at all, and that the package that I actually ordered would have to be returned (it has been sitting out on my step for exactly 7 days waiting to be picked up)and Sears would have to receive the item before they would return my money to my account. This is their company policy and there is apparently nobody who is authorized to actually refund my money. Originally the only thing I wanted was for my original order to be sent to me, but now I will NEVER do business with Sears again. They have the rudest and most incompetent customer service reps I have ever encountered. DO NOT BUY ANYTHING FROM SEARS.COM!!!!!!!!!!!!!

Sears battery department sucks . I tried to return a diehard battery that bought but someone didnt put it into the computer so now im screwed out of 100+ dollars that real nice around christmas time. If anyone needs tools,tires,batterys or better service best to go to wal-mart and avoid the hassel

I would push my truck to wal-mart before I would sears they are a joke money hungry no customer service

I will never purchase appliances from Sears again. For a 2nd time my Kenmore oven shorted out while selfing cleaning. It locked on with full heat and could not be turned off. Wires all burned. Could have started a fire. This happend beginning of November.Finally a service showed up after having to take the whole day off work. Could not fix it, oven door was locked shut. He ordered parts which took two weeks before a service man could be availabe. Finally shows up to repair it and finds not enough parts were ordered. Could not cook thanksgiving meal for my family. So on Dec. 2nd says part will be there by the 9th, and gaurenteed oven would be working. Guess what, part was not ordered, appointment cancelled after taking another day off from work. Now we won't have an oven for christmas. NOBODY AT SEARS CARES. I have not been able to cook a normal meal for 6 weeks already. Why won't they help us? Bring us a new one or a loaner. WHAT A RIP OFF SEARS... YOU SHOULD BE ASHAMED.

My wife and i bought a fefrigerator in Aug of 2010 and also the protection agreement with it. About a month or less it stopped working, we call made an appointment. A gew days later someone can and worked on it after we had to throw away all of our food. On Nov 26th it stopped working again, again we made an appointment the service guy came out a few days later after we tossed all our food again. Now as of 5 days ago it went out again. I have been on the phone all day with Sears and have got nothing but the run around. What makes it better is that yesterday the service guy called and said he was running a few hours late., he called later and said he couldnt make it now. So they want me to go another week along with my kids and wife eating out of an ice chest. This has been the poorest customer service i have ever seen. My wife likes shopping at Sears but as of today i told her we will never go back there. If i could go lower then one start i would.

I purchased a snow blower in November of 2008 online and picked it up at my local Sears. I had no problems until October 2010 when I decided to change the oil. I wanted to start it up before changing the oil. The machine wouldn't start. I noticed that the primer (951-10639A) had a hole in it. I went to the local Sears store to ask if the primer was sold there, it was not. I asked if it is covered under the warranty and the manager said no. I ordered the part online, installed it but still no luck starting. I went back to the parts website but this time I noticed that the illustration showed the rubber line that is attached to the primer came with it. I called the parts line and asked why the rubber line wasn't supplied. He said he would submit it to research. I never heard back. I called parts again and the attributed it to a mis-pick and sent me another primer (order# E597539) but it was the same as the first primer I ordered. I called just before the warranty was about to expire to see if I could get this problem resolved but just more run around. I called customer service after the warranty expired and got yelled at and said there was nothing they could do. I asked to talk to a supervisor and was connected with an account manager (Nicole). I explained my problem and was told research would look into it but haven't heard a word. Disgusted.

These guys have no clue what is going on all they can do is push the problem from one guy to another it has been three months and they still haven't been able to fix the problem it is covered under warranty (that we had to pay over $300 for!) and they still can't fix it I have had to take over TWO WEEKS combined and still NOT FIXED! this is a HUGE problem and I would NEVER recommend these guys to anyone! EVER RUN GO ANYWHERE ELSE BUT HERE!!!!!!!!

Sears Service is absolutely atrocious! Don't buy a Sears appliance if you expect to ever need a repair. Their technicians will come to the house, charge you for a service call, tell you that they need to order a part, then leave. When the part comes in, you need another service call (and another 4 hours of time off work) and if you are lucky, the part will be the right one. My tech guessed at the part and after 5 days w/out a refrigerator, put in a part that wasn't broken. Now I still have a dead fridge, rotten food and a tech scheduled to come (another 4 hours from work) to tell me that he needs to order a part. With any luck, I will get the part within 4 or 5 days, then another service call will be necessary (4 more hours). And also 2 more service calls and parts. The cost will be the price of a new refrigerator. I'll never buy from Sears again. You shouldn't either. :(

Not that I expect to anyone to do anything but I think people should know what is going on. I order a neckless paid extra to have it delivered by the 6 of Dec. Sear never shipped or called me to tell me they could not deliver it because they did not have one this is Dec 8 it is still on there on line like they have them. I have been on the phone for 2 hr yesterday and 2 today trying to get them to find one and over night it but they say that they can't do that just there police. I explained I am in a disabled and can't get out and need this and they could have caried less talked to supervise for on line then another number and nothing If you would like here is corp phone number maybe a few calls there would help 847-286-2500 the stores will not give it out.

We have been sears customers for over 35 years and have purchased all of our appliances from sears to include microwaves, ovens, refrigerators and washer/dryer. We have recently had problems with our washing machine, a sears technician came out three weeks ago and fixed what he thought was the problem, he gave us his personal phone number and told us if the washer acts up again to call and they would come out and fix it. Well we have four working people in our house and have to use our washing machine almost every day. Today the washer broke and the best Sears could do to come out and fix it is a week later. We appealed to the Service Manager of Sears Operator Number 083213 phone number 1-800-366-2320 and he could not help us and his attitude was he did not care. He would not work with us to come out same day or the next day and we pleaded with him, when we asked how many technicians they have working in the Tomball/Houston area he refused to answer. We need your help today to get a technician out to our house to fix our washer, my contact number is 713-418-0250. Please contact us and help, the closest washateria is fifteen miles away, desperate in Texas.