Sears Corporate Office & Headquarters

If there had been a 0 I would have picked that as a rating! DO NOT BUY SEARS APPLIANCES!!!!!!!!!!!!!!!!!!!!! I bought all new appliances for our new home in 2008 from the local Sears retailer and had great sales service with some great discounts. Had I known that I would have numerous service calls in less than 3 years and have to wait anywhere from 1 week to over 1 month to get my washer repaired, I would have made a different decision on who to spend $10,000 with. It is frustrating to have a washer less than 3 years old and be wagging my dirty laundry to family members to wash clothes for close to a month now. I am just short of having it displayed on the town streets with "Do Not Buy From Sears" with lemons painted all over it. I am shocked to see how many comments like this are on this page.

Today marks the end of an era. Today....after more than 75 years....my family stopped doing busines with SEARS. It's not because of the products or the service-it's because of the way they chose to do business. I get a "New" Sears/Mastercard in the mail today and the mailer tells me my "blue" Sears card is no longer valid that I have to call and activate the "new, better, Mastercard". W-R-O-N-G. The woman in customer service...who I might add was very proper but very curt, said that Sears sent me a letter with a May deadline that would 'auto'convert me if I did not repond not wanting it. If Sears is such a part of America and 'customer friendly', why not give me the option by asking me to call if I WANTED the Mastercard or stay silent happy with the status quo. So I chose my other option....to close my account. Sears is one of the first cards I got back in the 1970's..... In today's economy, I can spend my money elsewhere...there are plenty of options. I should have seen Sears declining with they allied themselves with K-Mart. SEARS....you're losing the ethics of business.....how you did business for years. Great names with Sears...Craftsman,Kenmore etc---but there are too many others who compete for my dollar....and they just won this round. Carl Enna Little Rock, AR

I wish this site had less than one star as a rating opiotn. I called Sears for service on an oven I purchased there several years ago. Seven days later, the tech came out to "diagnose" the problem (broke glass -- which I had diagnosed before calling them). The part was ordered and another visit scheduled. No one showed up or called to cancel. Despite confirming this listed as a scheduled service call they did not actually put it on anyone's schedule (except mine). Now I am at the back of the line again - 2 more weeks until they will schedule the appointment with no actual guarantee that they will show up then. In the meanwhile - for a full month, I have no oven and they have no interest in providing service.

The absolute worst customer service experience I have ever encountered. I intend to follow-up and send a "detailed" letter describing my nightmare. Four (4) "No Show" service call appointments - seriously!! You would think that a representative from the service repair department would have called me "live" to discuss the matter - instead they hide behind a auto generated recorded telephone message!!! I will never buy shop Sears again!! My refrigerator stopped working on May 27th - they now expect me to wait until June 18th!!!

In 2009, Sears joined Wal-Mart in opening its online marketplace to third-party sellers. This means they take your money,place your order, then it is up to you to deal with the third party when they do not preform. No refunds or cancellation if the product is not delivered. Boycott all Sears and let the store managers know why.

I will never purchase anything from Sears again! I purchased a service agreement for my side-by side refrigerator from Sears. These agreements are complete garbage. So far, they have been out 5 times, installed $1,600 worth of parts, and spent over 20 hours attempting to fix the refrigerator. I have made several calls to customer service/solutions department to try to get a reasonable resolution to this problem, with zero results, other than wasting my time. These people have literally spent thousands of dollars on failed repair attempts, rather than condemning the appliance, for a $300 store credit. The people running this company must have miserably failed the "Smart Business Decisions 101" course! If you want good customer service go to Lowes or Costco. If you love to deal with morons, and get the run around, go to Sears.

To: Sears Legitimate Management perspective level. Dear Sir or Madam: Negative Experience with Sears that I would like to invite your attention To conducting an investigation on SEARS Store number B-02523 in Tewksbury, Massachusetts, on May 23,2011 at Approximately 1:45PM, I went there to return some cloths with the Sears perspective receipt. At that point, I spoke with one of the sale. She was serving me to process the return. She scanned the tag of the cloth and pant and told me that the item cannot be accept because her store has not carry the such merchandise. At that point I asked her to confirm . She then said yes can't be accept because store don't carry these items. I felt that I bought it from SEARS Store and in previous case I had returned something with official SEARS Store receipt without trouble and plus I felt that I had travel a long way just to return the items that not fit for my brother. I then asked the sale lady to speak with the manager just to confirm the correct information before I have to travel to Nashua, NH Sears Store. She then developed and rude manner and aggravating then said in extremely Hight tone that" Are you calling me lier", I then said I did not say a word, you say all of this to yourself. I then asked for her name then She response in high tone" No, I don't have to give you my name". At this point I said, as a customer I will report this case to the Corp Office. The sale lady then told me her name PATTY. I said thank you and I told her that may is SAM and offer to shake her then she turned away ignored in de-grace remark. She also said the manager was at lunch and the store manager was not available. I was waiting and PATTY was spoke with the manager. In approximately 15 minutes The lady manager came and explained to of the policy. I was appreciated of the information. But what I will mouth to mouth in the business community and neighborhood community that this SEARS B-02523 is discrimination again race instead helping customer the Sale lady was disgrace and aggravating against customer. A lady manager that don't provide her name also said " the sale lady does has to tell you her name and all this happened I was not here" I said my son was here with me as a witness and he heard it all. PATTY yelled out” 11 years old would not know a thing” As a SEARS CUSTOMER, I know that all business discrimination law including Sears Standard operation procedure is not discriminate again race etc, and your perspective business out there to conduct a legitimate sale with courtesy. How do you feel, if they treating one of your family member that way? and also ruin SEARS Business because one or two employee did this to destroy the spirit of SEARS Department Store. There were many Sears customers have heard the commotion when this happen. My 11 years old son also has heard this and he also told me that he will write this case in the FACE BOOK and Mass Media to be heard to hight channel. I would like to hear from you of your legitimate action to help your employee in dealing with customer, she need help we do not want to victimize by race in the consumer business and who might be the next victim then what will be cost the business owner. As you know this will be good benefit for your company and all perspective Sears customers. I explain to my son that he does has to post it on FACE BOOK, we will expected to hear from their Superior for legitimate action. Please imagine that, event 11 years old would noted that she acting as discriminating. We should not let the young generation to note the discrimination in American spirit as of today we stand and united, we should stand united and support and influent our child to stand for and support our constitution. Kindly investigate this matter and I will fully cooperation with you all the ways. Sincerely Yours, Mr.Sap

Dear Sir or Madam: Negative Experience with Sears that I would like to invite your attention to conducting a investigation on SEARS Store number B-02523 in Tewksbury, Massachusetts, on May 23,2011 at Approximately 1:45PM, I went there to return some cloths with the Sears perspective receipt. At that point, I spoke with one of the sale. She was serving me to process the return. She scanned the tag of the cloth and pant and told me that the item cannot be accept because her store has not carry the such merchandise. At that point I asked her to confirm . She then said yes can't be accept because store don't carry these items. I felt that I bought it from SEARS Store and in previous case I had returned something with official SEARS Store receipt without trouble and plus I felt that I had travel a long way just to return the items that not fit for my brother. I then asked the sale lady to speak with the manager just to confirm the correct information before I have to travel to Nashua, NH Sears Store. She then developed and rude manner and aggravating then said in extremely Hight tone that" Are you calling me lier", I then said I did not say a word, you say all of this to yourself. I then asked for her name then She response in high tone" No, I don't have to give you my name". At this point I said, as a customer I will report this case to the Corp Office. The sale lady then told me her name PATTY. I said thank you and I told her that may is SAM and offer to shake her then she turned away ignored in de-grace remark. She also said the manager was at lunch and the store manager was not available. I was waiting and PATTY was spoke with the manager. In approximately 15 minutes The lady manager came and explained to of the policy. I was appreciated of the information. But what I will mouth to mouth in the business community and neighborhood community that this SEARS B-02523 is discrimination against race instead helping customer the Sale lady was disgrace and aggravated again customer. The lady manager that don't provide her name also said " the sale lady does has to tell you her name and all this happened I was not here" I said my son was here with me as a witness and he heard it all. PATTY yelled out” 11 years old would not know a thing” As a SEARS CUSTOMER, I know that all business discrimination law including Sears Standard operation procedure is not discriminate again race etc, and your perspective business out there to conduct a legitimate sale with courtesy. How do you feel, if they treating one of your family member that way? and also ruin SEARS Business because one or two employee did this to destroy the spirit of SEARS Department Store. There were many Sears customers have heard the commotion when this happen. My 11 years old son also has heard this and he also told me that he will write this case in the FACE BOOK and Mass Media to be heard to hight channel. I would like to hear from you of your legitimate action to help your employee in dealing with customer, she need help we do not want to victimize by race in the consumer business and who might be the next victim then what will be cost the business owner. As you know this will be good benefit for your company and all perspective Sears customers. I explain to my son that he does has to post it on FACE BOOK, we will expected to hear from their superior for legitimate action who must accountable for he or her employees in the scope of their liability to the public. Please imagine that, event 11 years old would noted that she acting as discriminating. We should not let the young generation to note the discrimination in American spirit as of today we stand and united then causing their psychological remark, we should stand united in supporting with morality to influent our child to stand for and support our constitution. Kindly investigate this matter by whom will accountable for, and I will fully cooperating with you all the ways. Sincerely Yours, Mr.Sap

The problem I see is that the people who answer the phones to set up appointment and service calls, etc... ARE NOT in the USA, they read everything they say, and if you ask a question that is not answered in the booklet that they are reading, they are lost and don't know what to say. These people are located indifferent countries all over the world. Some may not even know what we are talking about since they may not even be able to afford Sear's appliances! This is CHEAP LABOR that SEARS is paying, outsourcing jobs instead of employing qualified Americans in this country for a few more pennies!!!!!Until this changes, I will NEVER buy from SEARS again!!!!!

Sears has lost my business. Last Sunday, May 29, I purchased a new Kenmore washing machine.It was delivered on the following Thursday. Today is June 4th and I have yet to get a load of laundry done. I have been much too busy mopping up water. This machine leaks, the hoses were installed incorrectly, hot to cold faucet and vice versa. I had to shut off the water coming into the house to stop it. The water has leeched under the wall behind the washer, to soak my bedroom carpet, plus the bathroom carpet which is next to the utility room, and under the laminate flooring my my kitchen. I called 2 800 numbers. Sears doesn't have any service in my community until Sunday and Thursdays! Finally, 2 men came, after I threatened to sue Sears for not living up to the contract which I had signed. The hoses were changed, the drain hose was pronounced ok; the men left. they did NOT push the washer back into place. I put in a load of cloths used to sop water and started the washer. The water was flowing like a creek! I called the local Sears store, got the runaround, again. They can't possibly get anyone here on Monday, not sure when someone can get here. I think the washer is flawed, not engineered correctly. I am still considering suing Sears for my carpeting and laminate floor damage. But Sears does NOT CARE. I suppose because they are a gigantick world-wide conglomerate, they do not worry about their small town customers, the very people who have always shopped and supported Sears. I truly hope Sears Corporate offce reads and tries to atone for their many sins of commission and omission. As previously stated, I WILL NO LONGER SHOPE AT SEARS!

Sears needs to be closed up and the folks working in their Service Departments should be blamed. They have been rude from day 1. I bought a pressure washer that has never worked correctly, dropped it off for repair and found out it has a cracked block. They told me it was within the warranty time, then it wasn'tbecause it didn't make it to the third party service place until after the warranty expired. Then I get the run around from in-store people (on the phone, nobody knows anything, I end up with in a third world Country service phone bank that tells me to call the same number I called and got them. Sears, third party service vendors don't care about your customers!!! Don't buy ANYTHING from the Hunt Valley, MD store. Home Depot, Target, Best Buy and Lowes are right around the corner. In closing I finally talked to a gentlemen named Darren, that actually works directly for Sears. Sears is not going to give me a new pressure washer, but he did offer a $300.00 credit on future purchases. Once bitten, twice shy???

I just got off the phone with their service dept. I got a call 2 hours before my repair appt for my range, the oven is not working, to reschedule my appt. I told them I could not reschedule my appt due to alreay taking time off of work and besides the fact that I'm without a stove. I can't cook for my family. I was told there is nothing that they could do and that I would have to reschedule for Monday, 3 days later. I will not be buying anything from Sears or Kmart again. They have lost a custmer, we buy everything from them.

I purchased a home heating/cooling system in Dec 2010. The installer did not show up on the schedule day for the installation. After spending the entire day waiting, I called the installer; only to find out that they were not going to be able to meet their commitment. Now as the days are starting to get hotter and hotter. I noticed that my new cooling system was not working properly (not maintaining a consistent cool temperature). I called on a Tuesday for warranty services, now its Friday. Three days later and 4 calls to customer service, I have not received a call back from anyone in the Sear chain of operations to ascertain the extent of the problem, (Oh!, did I say the temperature for the past 3 days in my location has been in the high nineties). The Carrier system I purchased is less than 5 months old. This is just the short version of the overall poor service I have received up and down he Sears chain. Needless to say after 30 yrs or more of loyalty, I will be taking my business elsewhere.

I dont think that anyone reads this or will reply lol this means that you all have to stop shopping or any other businesses with sears because they are CRAP !

Within the last year I have brought 2 refrigerators, a Garbage Disposal, a Washer and Dryer set, and a vacumm cleaner from Sears. We have had numerous repairmen to repair these new items. To no avail we have had problems with each. Most recently we had the vacumm cleaner serviced because it was not picking up and the dirt it was picking up was being spit back out on to the floor. It was repaired by Sears and it took aproximately a month. When we got it back, it were having the same original problem. We took the machine back and put a piece of colored soil in the machine to see if it was really being repaired. It took another month for the vacumm to be repaired again. The same colored dirt was still in the machine as we had placed it. They had not even bothered to look at it or try to repair it. After being with out a vacumm cleaner for 2 months, I went to Best Buy and purchased a Dyson Vacumn Cleaner. After over 20 years of being a customer, I will no longer give my money or time on Sears Products or Sears Stores again. My Dyson Vacumm Cleaner was the best Product for the money that I have spent. I love It and I love Best Buy!

All - I did attempt to allow Sears to resolve my issue. If you would all like to see the level of competence at this organization, please read the response I received from them. All I wanted was an explanation why they confirmed my order, gave me a delivery timeframe ten called me 1 hr before the delivery window to tell me the item was not in stock...didn't they know this when the called me the night before to provide my delivery timeframe? I'd give them a negative #, but it does't allow! Good Morning Debra, Thank you for contacting Sears.com regarding your order status on Order # 232892908. We appreciate your business with Sears.com. We at Sears understand that you wish to know about the delivery date for your order. I apologize for the trouble you are facing with your order. Debra, after reviewing your account information , I can see that you have placed the order on 05/13/11 for "Brand 9 Queen Foundation Only" and "Mattress Queen Federation EuroTop Select Plush" item on your order and the delivery date for this order is 06/01/11. I apologize for the trouble you are facing with the delivery of your order. I hope your issue will be resolved without any hassles. If you need further assistance please email, click to chat on our site or phone us at the number listed below. We want you to know that we understand and will be here to help you. Please let us know if we can be of any further assistance. We hope that you will continue to make Sears your choice for future purchases. We're here to make everything easier. Take our survey to tell us how we're doing. We thank you for your patience and cooperation. We are here for you! Make sure you are registered at sears.com for emails, so we can stay in touch! Look for Great Ideas throughout the store and find Sears exclusive innovations from great brands like Sony, Kenmore, NordicTrack, Craftsman and Reebok. Shop at www.sears.com now to pick up great products for the season. Sincerely, Lewis K. (akumar4)

The worst customer service i have ever experienced in my life. Dozens of calls, lines dropping, on line chat wrong. Still waiting. sears my sell well. but it does not service the products it sells. the executives responsible for service should be fired.

Sears is AWFUL. Ordered product 5/2/11. Was never informed it was back ordered, cancelled the item 5/17/11, STILL waiting 5/31/11 for Sears to issue me a credit to my credit card. Truly an example of big business gone BAD.

RATING 0-. I could go through the long process that has yet to provide us with the 6 deepcycle batteries that we ordered from Sears at the cost of $1,400.00 off of their website after clicking the little box that says Sears Products Only. Between my husband and myself we have contacted Sears Meadowood Mall, Nv. phone #4 times, Sears Shipping and Warehouse, a man named Dan by email by phone . An employee named Pheobe by email and phone. I have emailed Customer Service. Each Time repeating all pertinate tracking numbers, order number, shipping confirmation numbers, dates of purchase, dates of delievery notice to their Meadowood Mall Store. Though the batteries were recieved at the Meadowood Mall Store per our request. I included our email address, our physical address, our phone number. The last communication with Dan was that the one battery will be sent to our home after all but we will have to locate the remaining 5 at their Store. We can not physically nor legally go through their shipping and recieving dept.. Nor will we even try. UPS has already confirmed the return of the batteries to their warehouse. My husband just today May 31st/2011 called again to the Meadowood Mall Store and spoke to someone in the sshipping and recieving department(m a man nmaed Mike, he says he will call us back but if he does not or we get another runaround I am calling Better Business, the Police Department, the District Attorney`s Office. I am wriitting Sears Corporate Headquarters to explain the extremlly poor service or theft of said batteries.

I bought a GE refrigerator from Sears in August 2002. After the warranty expired, I bought a service contract from Sears and renewed it every year. On May 25, 2011, my refrigerator stopped working. I called Sears for service. They told mr that they could not send anyone till June 2nd. I could not wait that long. I made many more calls to plead with Sears to send a technician sooner or give me other options. No one stepped up to help. With my back to the wall, I had no option but to call a local appliance repair shop to come out and take a look. The local repair shop came out immediately and fixed my refrigerator. I called Sears to see if they will reimburse me for the cost of repair ($260.00). They told me that under the contract, "I did not have the luxury of getting a third party to fix my refrigerator" and they did not have any obligation to reimburse me. They also did not have any obligation to send a technician out in a timely manner to fix my refrigerator. SEARs sucks. I am taking my business elsewhere