Sears Corporate Office & Headquarters

My wife and I purchased a riding lawnmower from Sear's located at Cumberland Mall in Georgia. After picking up the lawnmower I attempted to cut my lawn with it...all it did was sputter, smoke and the belt came off...WOW! I called SEARS and infromed them of the situation, the manager was apologetic and stated that she would have the mulch kit installed for me due to my wasted time. It took a week before they brought my replacement and the mulch kit was not installed as I was promised. I called SEARS and the manager did not return my call. I made contact with the sales person "Folana" and she gave me the Old "song and dance" routine stating if they have the time they would do it. They had the time to take my hard earned money without an issue but it seems that when it's they're turn to make things right they look the other way. My Grandfather was a SEARS fanatic back home in Waukegan, Illinois and swore by there products and they're staff...it's a shame how SEARS has gone down hill.

Yet another customer who shall NEVER AGAIN darken the doorway of Sears! How dare you treat people in such a fashion!! Thank goodness I caught on before any (real) harm was done. I called to make an appointment to have my dryer repaired. After several minutes "communicating" with your extremely annoying recording system, I was put in touch with an actual human being!(only because the appointment they wanted me to take was not convenient for me) I know it's the reps job to play 20 questions and become very forceful about having my washer inspected at the same time. The more I declined, the louder and faster she talked....NO!! I just want my dryer repaired!! Then it was explained to me that the $125.00 service call charge had to be paid whether I had the repair done or not. EXCUSE ME? The recording quoted a $65.00 service call charge. "I apologize for that, but...." BUT NOTHING! Cancel the appointment! She kept talking, I hung up. By the way, we called a local repair service who came out that very afternoon, charged $40.00 for the call, told my husband the repair was simple, gave him the part # and told him how to fix it. For your information, he USED to work at Sears but left because of the way they were treating customers. Good Luck to you and Kmart, you're gonna need it if you continue to do business in this fashion.

Early April I e-mailed Sears,they didn't respond. Then I called to make an apt for an oil change and a flat tire. They ended up selling me a package deal of a oil change, tune up,blade change, plugs and then the tire. I payed 137.00. They wanted to charge me 95.00 just to come out to my house, if I did just the oil change and tire. Thats not including parts and labor. They asked me, what tire it was. I told them if your sitting on it, its the back right. OK ,Great, we can get out there Sat the 14th between 8am-12pm. Sat is here and they arrived arouund 830 am. He is in and out of the garage a few times. He then asked me what I want done with the tire. ? I want it fixed! Well heres the deal, I don't have a tire, so there is no sense to do the tune up and oil change if you cant drive. So he tells me to pay the bill, the parts will be delivered to my house. Once they arrive, I'm to call the # and tell them the parts are in and it need to be taken care of Urgently. OOHHH NOO, they say. We can't get you in until Sat the 21 between 8 am-12 pm. A few choice words later I had agreed with the time. Sat I wake up at 11 am,( work 3rd shift)no call or technician as of yet. So I called and told them the tech hasn't arrived and I need to go to a funeral. I will leave everything in the garage with the receipt. Have the tech call me when he is done OOhh NOO we cant do that, you'll have to reschedule. I said absolutly not! you need to finish this. No if ands or butts! Before I leave I called them, it was 12:10 pm. I told them they haven't shown up yet. They then tell me he's running late. FINE! Just make sure he gets the job done and calls me. He calls me later and said, he ordered the wrong tire, so he just put a tube in the tire. the the blade wasn't ordered either. So he had to take one from his truck. Which means what; He used an old one?? but everthing is done. fine , Good. Sunday rolls around I get out to mow. Start it it, great. Push the clutch in shifted it into reverse, doesn't move. Shifted it into fwrd, nothing. So I called and started some more choice words. Well sorry about that mam. but we won't beable to get you another apt till next week. WHY THE HELL DO I GET TO WAIT WHEN THEY BROKE MY MOWER!!! I haven't gotten any were with these people. My apt isn't until the 6th of June. Some thing will be done I plan on reporting this to a news station, possibly a lawyer.

Today we were treated with such disrespect by the Sears delivery/installation people (perhaps a contractor, but it is a Sears representative), that we will NEVER purchase another appliance from this company again. The saleswoman told us that "whatever it takes, they'll make you happy." Instead, they said they had too many deliveries and installations to finish the job! They yelled at us and left the washer and dryer in the middle of the floor and departed! We finished the job ourselves with the help of one of our tenants! We have NEVER been treated with such DISDAIN and DISRESPECT. This incident follows on the heels of a recent lousy delivery and installation experience from a treadmill we purchased through Sears (which worked for a month and then we had to wait for 6 weeks before it was repaired). Why would ANYONE want to do business with this company again??? Horrible, simply one of the worst experiences from ANY retailer we have EVER experienced!

my daughter took my car in for an oil change at sears in matteson il 3/20/11 she picked the car up the same day. on 3/30/11 on her way home from work that night around 11pm the car decreased in acceleration, started to make a loud noise and proceeded to smoke.she called me upset and scared I asked how close was she to home. when she told me I told her to take the car back to the auto center and I will pick her up there and I will bring the keys back to sears the next day cause the auto center was closed. I took the keys at 8am the next morning the asst. mgr ross new the car from when my daughter brought it in for the oil change. my daughter had to go to work that day so ross rented her a car i dropped her off at sears and ross took her to enterprise and told her they had to clean under the hood and do some work under the hood and that there may have been a leak that made the oil drain from the car. On 4/2/11 I got a call from the mgr Brian who told me what was wrong with my car that they found the oil plug missing and he put a claim in and i should find a place to take it to check the engine cause sears doesn't do engine work.The insurance company sedwick called the next week and Nicole who i was dealing with told me to take the car in so I took it to a dodge dealer since the car is a dodge, dodge recommeded replacing the short block assembly. The insurance comp denied the claim saying the problem wasn't from the oil but from normal wear and tear. I didn't agree with that cause i have spoken with a couple of mechanics just asked what would happen if you drive a car for 10 days with the oil plug missing they look at me crazy and say you are going to have engine problems. so I spoke with Eric at dodge and Nicole at sedwick on the phone Nicole told Eric what to do and what they are looking for. Eric did what she asked and the 2nd adjustor denied the claim again. I have made several calls to the corporate office and nothing has happen. Sedwick refuse to pay dodge for the work they did and dodge will not give me my car back so i have no car thats 700.00 plus dollars to put my car back together not to mention the 600.00 for rental car I started paying once they denied my claim the first time on 4/27/11 not sure how much a short block assemble(bottom of engine)cause. i will not be shopping at sears i will be cutting up my sears charge cards and my family will be doing the same.

NIGHTMARE dealing with customer service after my oven broke just after a year. No shows with the repair guy, no callbacks when I was told 48 hours(muliple times) Called the corporate office and all was resolved in a matter of minutes. Appreciated the level of professionalism, courtesy and ethical business practices at the corporate level. Calling corporate changed my opinion of Sears and I would definately consider purchasing from them again in the future after talking to a corporate employee and having my issue resolved

First the only reason there is one star is becaue that was the lowest I could go. I purchased a Craftsman lawn tractor 42" new several years ago. WHen it was dropped off the delivery man was angry took it off the truck and said here you go it is all yours, never serving like it should have been done. Within one week I had to have the tires and the battery repaired which at first I was told " Not covered under warranty" The service man was nice and did fix the machine. However later that summer I again had to have it repaired and low and behold "Not covered". This lawn tractor has been repaired at least once a year if not twice. by a professionial that will not even deal with Sears warranties because they cannot get their money. It again has broken down less that one year since it's last repairs. I was going to buy a stove and refrigerator from Sears. I will go elsewhere now. I want the lemon replaced or at least 2/3 of my money back. I am disgusted with a company that used to be honest, loyal and up front with their customers.

Sears currently has a big sale on washers and dryers that runs thru Memorial Day. Our washer went out on Saturday and so we decided to buy a Sears product after considerable research. We were told the product would come from Chicago and we live approx 300 miles away. I told our sales person that I would have to see if it fit in space we had. The next day we went to see that same sales person and as a surprise to my wife I also ordered a matching dryer: although our dryer is in working order. We"ll we were both in for a bigger surprise to learn that it would TWO WEEKS before we would get what we ordered. Why would you advertise such a 30% off sale when you can't deliver the product in a reasonable period? If I have a blow out on a tire I need it today or within a reasonable time period. I have discussed this with my neighbors only to find out that they have experienced similar disappointments. We were prepared to spend more than$1200 but I'm thru with Sears. It is easy to see Whjy Sears is no longer at the top of the retail list. I talked to the Store Manager and to Corp Sears Customer Service and got Sympathy. I don't need Sympathy I need a Washer. Please excuse the misnomer Customer Service

The repair service center is completely lacking. I purchased a Samsung refrigerator in Jan 2011 and it abruptly stopped working on May 21, 2011. I called the repair center to schedule a repair and was given the date of Tuesday May 24, between the hours of 1 and 5 (4 days...not acceptable). Here I am on Tuesday May 24 at 5:04 pm and I have just gotten off the phone with the repair department who has told me that my repair had to be rescheduled and given no reason (really not acceptable). I also must add that I requested a supervisor and he was of no help what so ever, he just told me that it is beyond his control and I need to reschedule. I have 3 children, one of whom is a special needs infant and I have no refrigerator!!!! Is this acceptable for anyones standards? Sears has totally dropped the ball. Only shop there if you want to be let down

I purchased an electric range from Sears on 5-19-2011, from the outlet store. I was charged for delivery, haul away, and was offered a weekend delivery date for another $10.00. I was not imformed that Sears decides according to their schedule when you receive delivery, not according to the schedule of the purchaser. When I discovered that the delivery time conflicted with my work schedule, I called the number left by the delivery department, for changing the delivery. As it turns out, they can only change the date, not the time. I was referred back to the store for an evening scheduled time, and was informed that there would be a fee for that. Well guess what Sears, that doesn't fly with me! I'll not be penalized for having a job, that's how I can afford to purchase your goods, which as it appears from the comments I've read on this site, they don't work as well as they use to, and it appears that you don't offer the one year warranty. So guess what I'll be calling the store, not for an evening delivery time, but for a refund of this purchases. It appears to me that with your incompetent automotive service; the poor quality of your clothing and shoes, and now you're selling appliances without warranties. Before you know it, you'll be going the way of Montgomery Wards, and by your own hand. Get with the program Sears, what do you take us for, these are bad times, and those of you merchants who choose this time in our economy to offer less instead of at least mainting the status quo, are asking for trouble. Good Reddens. I no longer have any reason to set foot in your stores. Hannah L. Barnes

I purchased a treadmill on 12/30. I finally received the treadmill mid-March! It was a nightmare and I had to take off work THREE times for delivery. When I purchased it I specially stated what time I needed delivery after and they didn't seem to care about that! My friend purchased the HE washer, high end two years ago. Last week the washer gasket seem to twist during the wash cycle. She took her receipt to the store and indicated that the manufacturer said to come to the store. He looked at her and said, well what do you want me to do about it? SHE grabbed her receipt, went to another store and purchased elsewhere. These are only two of the problems with the store in our area and we have many more people who have complained. I can't imagine they will stay in business because they don't care! Tracey

I have a sear kenmore washer and dryer and they came out three time since May of 2010 to fix it. It has broken down again and they want me to purchase a new warrent when the same thing keep broking or they say they will give me 10% off. Really do you believe that. I have always came to sears but after this no more.

We bought a double oven and the salesman knew it would be a tight fit and the installers would saw it and make it fit. She assured us that the installers would have the equipment to do that with them. The installers were to come on a Thursday. They called to schedule and said it may be as late as 8p. We said we could wait, and agreed on the following Tuesday. They brought the double ovens and said they are installers and not carpenters. They talked to their boss and decided they would come the next day and do it and they did. The lights turned on when they tried the stove but it did not heat. The installers told us to call the store and call repair, which we did. The repair person was not able to come out until Friday. The repair person came on Friday as promised. He said the 220 was not hooked on. The installers came back out on Saturday with their boss. When they installed it and moved it back they said the 220 came out. So we decide now to buy a induction stove top. We used the same sales person and told her the issues we had. She said she was very sorry and would do all the calling if something should Happy with this stove top. The stove top was delivered on Wednesday. It did not work. There was no heat. The sales person called and arranged for repair to come out on Friday. Friday the repair comes as promised. He did not know what was wrong and called the dealer. It was THEN we find out for an induction stove top you must use STAINLESS STEEL cookware. We called the Chapel Hill store in Ohio and talked to Scott, the mgr. He offers to put in a different stove top. We did not want that. Pay for the cookware and he said they can not do that. You sell some awesome products and have some real scandalous people working. I understand they work on commission only and do not want to tell you much more than you ask. I never thought about special cookware. Why do they tell their customers the installers will "make something fit". You had a good rep. Do you care enough to make this right with us? The install for the double oven was $249.99 They took off $75.00 Installation for the stove top was $149.00 Our cookware: $206.00 Sincerely, Bill and Deb Hallauer

I bought a Husquavarna Lawn Tractor from Sears in the Fredonia N.Y store last August. I have had nothing but problems with this machine, Service Tech has been out 4 times since the purchase date and still my tractor does not work properly. I amvery disappointed with this purchase, which by the way was my Birthday gift to myself, considering the amount of time it was used, there is no way I should be having this many problems to date. I also purchased the extended warranty forthis tractorand cannot seem toget any results for the repair of such through the local Sears store. Your cooperation in resolving this issue would be greatly apppreciated. PS: My lawn looks like a hay field, and now I have to pay someone to mow it as I cannot do it myself as my tractor is out of commission, so in all fairness I think your corp[oration should pay this out of consideration for my loss. Walter Doyle Jr.

DO NOT BUY FROM SEARS AS THEIR CUSTOMER SERVICE IS THE WORST EVER! THEY MAKE YOU WAIT ALL DAY AND THEN RESCHEDULE YOU! THEY DO NOT CALL WHEN THEY SAY THEY WILL! IT IS ABSOLUTLEY RIDICULOUS!!!

no one can help me find a tire or a repair service to get a tire , everyone keeps passing the buck i start with your store they conect me with someone else then another , then another who trys to send me back to the 1st store in which no-one could help me, your customer help is horrible as evryone has told me and as everyone here has written , you allow the internet to help but it can not, your reputation seems to be going down hill when it used to be the place to go to get answer's, I'm selling all my sears crap and spreading the word to your horrible help and lack of desire in wanting to help, have left a message before and no response, so it tells me you do not give a SH$#T, and I will no longer step foot into your store

I can not beleive my ears, I have a friend that went to seats automotive center for an oil change and Sears forgot to put the oil plug back on the pan. She drove the car with no oil for a two weeks. Sears accept the actions but will not repair the engine because due to the report nothing is wrong with the engine and to top it off, Sears has the car disassebled but will not put the car back. Sorry but I dont care how new or old a car is, if you drive it with out oil it will put a strain on the engine. I will continue to inform people how horrible Sears service is and how Sears refuses to assist my friend. She has been using other peoples cars just to make it to work. Sears should be embarraced

In October of 2010 I renewed my warranty on my Refrigerator and my washer. When I moved this year, all of a sudden they can't find my information anywhere in their system. I will make one personal appearance in the store, then I am taking them to court if I don't get any answers. Won't ever shop at Sears AGAIN.

I called on Monday May 16,2011 for a service call on my Kenmore washer and I was asked what the problem was and told them about a burn smell and oil coming out from under the washer. The service person I spoke with set the service appointment up for the next day between 8am and 12pm,which was fine. I asked if the service technician would have the parts on hand to fix my washer and was told he would.The service person arrived as he said he would and within 15 minutes told me that my washer would need a new transmission and seal,which would cost me $529.42. I asked him if he was sure it was the transmission and without taking anything apart to check, he said it was the only thing that would cause oil to leak out from under the washer. However, he did not have one with him and he would have to orderone and it could take up to 7days to get one and he would have to come back. This is unacceptable, since when I first called in they were aware of the oil leaking out from under the washer from the very beginning that a transmission alone would be the cause of such a leak.A reasonable service department and service technician would and should know this and bring the proper part to fix the washer. Since oil leaking would mean the transmission was at fault as they knew from the start, I was out $140.61 for a service call and no resolution to my oil leaking washer.The service person taking the order and the service person getting the order should of made sure the proper part was on that truck for the repair,since they knew ahead of time what one of the possible problems was.So, if within 90 days of the date of this declined estimate I decide to have my washer repaired, I will get a $60.00 discount applied on the next visit towards any labor repair charges. This is not accepable to me and should not be to anyone else. I called the Corporate office to voice my concerns and was told they would get back to me on Friday May 20th.2011 after all of the paper work came arcoss and a resolution will be determined after they have a chance to go over the paper work. I will write back to let everyone know of the outcome of this situation, and I will tell you that if not to my satisfaction-the Local Media and National Media will be contacted. Sincerely, Terry Williams

Woke up this morning to find that my refrigerator was pouring water out of it, had to go to work and leave the mess, called Sears Repair and was told they could not come out for 4 days, told the rep this was unacceptable as I have food thawing out and have no place to go with all my food, the girl said " there is nothing before then and I can't make a spot that is not there", I asked to talk with the Supervisor and was told " you don't need a supervisor, she is going to tell you the same thing. Finally able to get the supervisor Linetta who was extremely rude and said they same thing, no service call available for 4 days and was hung up on. I have purchased so many large Items from Sears and will never step foot in another Sears store again. I will be telling all of my friends about their lack of Customer service. In the mean time I threw about $150.00 worth of food away. Thank you Sears for your lack of compassion and service.