Sears Corporate Office & Headquarters

Posting this but not sure who reads. I don't think Corporate has time or they would have read the others. DO NOT EVER ORDER ROOFING FROM SEARS. HAD A SALESMAN OUT TO ESTIMATE NEEDS FOR THE ROOF. TOLD THE ROOF WOULD BE IN PLACE IN TWO TO THREE WEEKS. STILL SITTING IN THE DRIVWAY. DELIVERED ON JUNE 10. ROOFER SAYS HE CAN'T SEE THE SALESMAN GO THAT NUMBER WRONG BECAUSE IT IS NOT NEAR ENOUGH AND NOW THEY WANT TO CHARGE MORE. ALOT MORE! WE HAD OTHER ESTIMATES THAT WERE AT LEAST $2000, BELOW BUT WENT WITH SEARS 12,000 FOR THE FUTURE. THEY ARE NUTS. WHAT IS THE PROBLEM SEARS?????

To whom it may concern: I am writing this note in great disappointment and anger with the Sears establishment for lack of professional services. We recently were given an authorization for a replacement of a wall unit air contioner that died on us last August, 2010. With many service calls, it was determined that it could not be reparied, therefore, a replacement was ordered with a specific amount of money for the replacement. This all happen last August when all models on the floor were all sold-out or they were not placing any new one until next season. Any way, we held off on making our selection until Spring of 2011. It was April 25 that we made another selection sold to be installed. It was later decided that the model was not the proper size to fit the hold in the wall. We went to a large size and a greater BTU. Now, the problem with the installation. To this date, we have not had an installation. We have been assigned different case managers, all of whom were very nice people, but was made promises that have not been kept. We made numerous calls and was place on hold as long as 30 minutes waiting to get some help, to no avail. We continued to make calls back and forth to the Sears Store and back to Sears National Installation office. No solution. What does one do when you are put into a situation like this one. I have lost confidence in the Sears services center that is suppose to help you in time of need. Will someone please help us get this problem resolved. If there is anybody out there who reads this note and can help us get our air conditioner installed ASAP, please contact mitchmax21@comcast.net Ed Mitachell 21 Brandon Rd. East Hartford, CT 06118

i am very up set i bought a frig and sweeper they both dont work my frig went out last night my food thawed out when i called they cant come look at it till 27th my food not going to even last over night along with wks they dont care of the customers at all 513-615-9719 i just got that frig in jen un real i will not trust sears again?

Dear Sir I like many of your Mens Wear customers have been buying your dress shirts with the name " David Taylor " . The quality and style was the best for white long sleeve shirts anywhere . The white with white stripes was the best . I have noticed as of late you have changed to a simular brand and look . But the quality and fit is not the same , and the thickness is sub standard . If you have to charge more to bring back the david Taylor dress shirts, most Men appriciate its quality and fit . Charge a few dollars more if you have to , this new brand you have now is a cheap knock off. Stick to the old saying , " If it is not broken don't fix it " . Maintain your standards but also have quality and selection . Best Regards Your Mens Wear Customers

The handle on my Sears Kenmore refrigerator broke. I called the Sears parts line and ordered a replacement handle. I also ordered four of the small screws that held it. An hour later I received the email invoice and found the four small screws were $6.04 each. I called to cancel the screws but was told they would not cancel the order and the screws were not returnable. The moral, don’t get “screwed “by Sears.

Aprox. 4 years ago I took my lawn mower to Sears east in Wichita for a tune up.......two weeks later I got a call stating that its ready. When I started up the mower at home, it started smoking....immediatly I checked the oil, to find out it didn't have oil in it!! The store made everything right and there seemed to be no problems with it later....but what a hassle to take it back and wait again....Recently on May 31st, I brought the same mower in to the West Mall Sears in Wichita. My back wheel needed fixed...it was loose and I couldn't get to the screw to tighten it....The repair unit said it would be a minimum of $35 to fix that.....They did not show me the expected date of 30 days or I would have taken it somewhere else to be fixed.....10 days out I called to check on my mower, Sears said I could call them directly at this #816-245-5082 They said that they haven't even looked at it yet!! so I complained...Today 18 days later I call to check the statis and they said they were waiting for my estimate approval of $89....No one called me to get an approval!!! I turned down the estimate because they were doing stuff to my mower I didn't want. I just wanted my wheel tightened!! Now my grass is knee high and I'm getting back a mower with a broken wheel!! The customer care even stated that it shows no one tried to call me about the estimate.....I have always bought my mowers from sears....but now I will think twice before choosing sears products and services.....

I PURCHASED A CARRIER AIR UNIT IN MAY.IT ONLY RAN 2 WEEKS BEFORE IT HAD TO BE GASED UP DUE TO A BAD PART. AFTER MANY UNANSWERED CALLS,I,M WRITING TO THE CORPORATE HEADQUARTERS FOR HELP .IT ONLY TOOK ONE WEEK FROM PURCHASE TO INSTALL. A CALL FROM YOUR SERVICE PROVIDERS WOULD HAVE MADE ME FEEL LIKE I WAS A IMPORTANT CUSTOMER. PLEASE HELP ME GET A SERVICEMAN TO MY HOUSE. THANKS IN ADVANCE FOR YOUR HELP. JW

We purchased a whirlpool duet washer and dryer in May of 2010, I had a service call on January of 2011 was told the washer is just loud and that because I have it in the garage the water temerature could not be controlled due to the cold weather..OK now I had a service call on 6-7-11 the tech said he had to order a part would be cack on 6-15-11 to install it.. Different tech on 6-15-11 did not give us his name and after he left the washer still gave me the same error code as before. I called to get him back and was told they could not get to me until 6-20-11 I said no way he just left and the washer still is not working the girl named Cass lied to me and said someone would be here on 6-16-11 between 1 and 5, at 5:15pm no has called or shone up, I call again and am told that the appointment was set for Monday 6-20-11 between 1 and 5 why did they not call me ?????I have purchased from Sears for 43 years but I do believe I have made my last purchase I paid good mone bought the warranty in good faith and they have done nothing but lie and give me the run around....Shame on you and you may remember the customer is the only reason you are in business and that may not last much longer, people are sick of being treated b adly

We will no longer purchase "Anything" from Sears. I am very disappointed in your appliances as well as your Service Dept. You have very good servicemen but you do not have enoughnor do you have a good routing system, however you do have many many phone representitives that say the same thing over and over and over. Why don't they just be honest and say....."WE DON'T GIVE A CRAP" it is our way or No Way !! Wake up Sears....treat your customers right and you will have return customers. Rebecca Williams Cleveland, Alabama

I purchased a garage door and opener from Sears 1 1/2 years ago. I had Sear install both the door and opener. Last week I opened my garage door and a piece of the door was pulled off by the garage door opener. There is now a 4 inch by 4 inch hole in the door. When I called about the warranty I was transferred to five different people before getting to the correct place which is not even part of Sears, it was a insurance company that handles claims for Sears. I still have not heard from an adjuster, but Sears has called for a service appointment. The first thing Sears told me is it would cost me $100 for an appointment. It is very upsetting to pay additional costs for either a faulty product or installation. I will never buy anything from Sears again. They do not stand by their warranty without additional hassle.

customer service is a joke at best. I ordered parts for my mower deck on june 1 and it is now june 15. I have been given every reason/excuse on why it is not been filled. I will not be shopping at sears again.

Having a problem with a newly purchased mattress. Trying to get someone at the 7 different #'s I have been given and can not reach a Manger or Supervisor. I need someone to get on the phone and resolve my issue. I will NEVER use Sears again.

I WOULD LIKE TO COMPLIMENT SEARS FOR HAVING SUCH OUTSTANDING EMPLOYEES IN THE WESTFIELD SARASOTA STORE,SUCH AS STORE MGR. JOSH,SALES PEOPLE BONNIE AND TAYLOR. THEY ARE THE BEST !! AND DESERVE KUDOS. THEY GO ABOVE AND BEHOND TO BE HELPFUL. PETER BARCIA

Sears the most Dirty store. Sidewalks full of GUM your shoes stick to the sidewalk, going in to the store,clean up Entranances of gum and grime .

A year and half washer went out. Made a service call appt. may 23,2011 had to wait 10 days repairman never showed.Then said when i called that i had to wait another 9 days. I was put on hold every time they didn't want to deal with me for 20 minutes at least, last call i am still on hold and using cell phone to file a formal complaint with corporate office. Repair department was rude and i could hear some one in back ground say put them on hold and start laughing. Very unprofessional.

What happened to Sears (Sears/Kenmore). I'm on my third Kenmore Express Microwave. All have failed within 1 month. The first failure Sears service kept it for a week, when I picked it up it was scratched badly and then failed within a month. We did get Sears (Concord Mall, De.) to agree to replace it with a new one. That one failed 30 days later. I am a long time Sears customer and the quality of both their products and customer service have dropped noticeably. D. Kime Pa.

Had a $2,500 refrigerator for 4 years. It went down on Memorial day. The technician came after I made several complaints to get them there before a week. They ordered a part and again I had to make numerous calls to get someone back in a week after part came. I was told wrong part ordered. I was told new part was ordered as emergency order. It has not arriveed and I spent hlf the day trying to get info of when it would come. I was finally told that it would be another week and part was never ordered as emergency order. Then I am told they will not come to install for 3 days after that.Keep in mind I am making this short. This is after numerous calls to some very rude people. There is no concern for the customer. There is no feedback as promissed . The technicians need to be trained on how to diagnose a problem. I have never been more disattisfied with a company for customer service , the lack of concern is unbelievable. DO NOT SHOP SEARS FOR APPLIANCES,do yourseld a favor. If you do do not buy warrenty, you will get better service any other place. G to PC Richard or Best buy.

Sears customer service for repairs is horrible. I had an appointment, they cancelled it, did not communicate abou the cancellation, my husband took off, does not get paid and on and on and on.I will never use Sears service again. I have Tweeted, and Facebooked it also.

I purchased a refrigerator from sears, the first installers did not finish the install, they delivered it, hooked up the water line and left. They did not level the fridge, align the doors. I ended up doing these things myself. There was a bigger problem with the freezer door, it was warped and did not align front to back with the other door. I asked for a repairmen to be sent out, they insisted on sending out another delivery crew. After the second delivery crew looked at it and determined they could do nothing to help.(I told Sear this was the case in advance.) I had to call and schedule a service call, the service tech came out and was unable to fix it. The biggest issue is that Sears call center is in India,(What ever you do don't support the economy in the U.S. where your profits come from) and the few call center agents they do have in the U.S are complete idiots. They have continually called the alternate contact number instead of the primary contact number. I have tried to correct this with them eight times. I called them today and told them if they call the alternate number one more time without trying the primary number first the only thing that is going to happen is them refunding my money. They are schedule to bring out another fridge for exchange. I will be inspecting it to make sure it is perfect before they bring it in my house. If not I will be requesting a refund. My advice, buy from someplace else and save yourself the headaches of dealing with the idiots at the sears service organization and their foreign call center.

Sears has the worst Service Department. Called and they sent me wrong parts for a NEW fridge with shelving that crashes when you put a bottle of soda on the shelf! Called again for a service call and they never showed up or had the courtesy to call that they weren't coming. I'll never buy from Sears again. As a matter of fact, I did not pay for this fridge yet on my Sears charge card. I may just cancel the whole deal and send the fridge back. They are irresponsible and irritating!!!