Sears Corporate Office & Headquarters

I have a 70 Hatachi TV. Since November 2010 Sears has been out several times to fix the tv. they have charged me a total of $623.20 in parts they changed. Guess what the tv is still doing the same thing. Now they tell me the parts are discontinued. I said put the old parts back into my tv and give me my money back cause you have not solved the problem. Will never use Sears again!!!! All they do is change parts and charge you then when they can not fix the problem they jump ship!

I had a problem with a Sears washer--Long story I will not bore you. I was stupid in thinking I was dealing with the Sears I grew up with(the one that stood behind it's products) and we all trusted. It took me many hours on the phone going from one associate to another with nothing being accomplished. Except the " I am so sorry" or "I understand" repeated so many times!!! I feel for the people on the front lines--it is a job. The only way we can get some satisfaction is to find a more locally controlled store in which to spend our hard earned monies. And yes I realize the little guy at Sears is the one to pay by losing jobs as less and less people shop at Sears. I truly am sorry for that.

I am greatly saddened at the recent (non) service provided by Sears. I am a senior citizen and I find what happened to me to be totally unprofessional and beyond excuse. My A/C unit failed and I called the warranty line for assistance. The service tech walked me through several steps and stated that a repairman would be scheduled the same afternoon between 1 pm - 5 pm. As 4 p.m. approached and there was no serviceman in sight I called and was told that my service appointment had been changed from the 5th of July until the 7th of July. Unbelievable, no one had called regarding the rescheduling. I had taken off from work, stayed close to the phone not wanting to miss Sears' notice as to when the serviceman was enroute. I was told that it was too late for a serviceman to come and there were no techs in my area to send. This is pathetic, shabby care of a very long time faithful buyer of Sears products. What is going on!!!!! I never thought I would see the day that Sears slipped so low.

The Sears Auto store in Frederick Maryland was awesome for many years until two weeks ago. In attempts to fix the vibration my car has over 50 mph they sold me new tires and tie rods. The steering wheel even shakes. The techs assured me that my car was safe to take on a 500 mile trip but when I got to my destination the Sears store there discovered the tires were bad and I had a bent rim. Here I am over $700 later and my car is still the same. I may have needed tires and I may have need tie rods, but why do they keep telling me my car is fine when it is not? Because I lost my temper in my emotional state when I was stranded with a sick car so far away from home they now refuse to even talk to me. While I deserve the consequences of my words, Sears should not have sent a customer away with assurance that the car was fine when it was not.

I went on vacation in my car and found my brakes were failing. I went to the nearest Sears Auto shop. They installed front and back brakes. $700! They seemed fine. I drove home from vacation three hours at high speed. No problem, three days after I got the new brakes we left again on a road trip. Two hours into driving the steering started to shake. Then we begain to loose control of the steering. We managed to pull the car over just as the wheel fell off. All the lugs fell off within 30 feet. The wheel had not been put back on tightly. We could all have died in that car, due to the lack of a Sears mechanic that forgot to finish the job. We managed to go back on the highway and pick up all but one lug nut and put the wheel back on and make it to a garage. At our cost! I will be filling a complaint with Sears.

A MUST READ FOR EVERYONE. AFTER READING THOSE TESTIMONIES ABOUT SEARS PRODUCTS WE HAVE TO ERASE FROM OUR MINDS THE AMERICAN BRAND BUILT AND DELIVERED BY AN AMERICAN ICON. MY WASHING MACHINE A KENMORE THE VERY FIRST DAY OF USE FILLS WATER AND STOPS THERE NO. FURTHER ACTION. SO A DETECTIVE PRODUCT WAS SITTING IN THE SHOWROOM AT SEARS WHAREHOUSE, WATING FOR A WALLET-READY CUSTOMER TO TAKE IT TO THEIR HOME AND SUFFER AFTER THAT AT THE HAND OF SEARS. WHY SUFFERAGE.. I CALLED TO SPEAK TO A MANAGER THE CALL WAS TERMINATED . I HATE TO QUOTE IN DUTCH"DE KLANT IS KONING" THIS TIME THE CUSTOMER IS JUST ANOTHER PIECE OF RUBBISH, THAT AN EMPLOYEE CAN THROW IN THE GARBAGE, THERE ARE OTHER TERRIBLE THINGS THAT HAPPEN. BUT I AM WAITING ON CORPORATE SEARS TO CONTACT ME, BEFORE PUTTING IT ON THE INTERNET.BUT I WANT TO REMIND SEARS THAT IF THEY DO NOT PROVIDE THE CUSTOMER SERVICE, THEIR COMPETITOR WILL. BUYER BEWARE SHOULD BE EVERYBODY'S MOTTO. REGARDS TO ALL, AND MORE TO COME.

I am writing this while on hold (that is IGNORE) with Sears Customer service. The first representative (Francis) was unhelpful. I asked to speak with her supervisor. I have been on hold for 15 minutes so far and counting… I have been a customer of Sears since probably around 1977. In college my very first (revolving) charge card was from Sears. A few years later I got my first credit card (Diners Club) through Sears. I have remodeled my home using a variety of products from Sears (including major appliances) over the years with only one unsatisfactory service experience. I have probably dropped more than 20 grand with Sears over course of more than three decades. I’m generally a pretty easy going kind of guy and try to cut people a lot of slack including in corporate bureaucracies where line flunkies are purposely abused by management as shields from having to take personal responsibility for bad policy. But as of today I cease being a customer of this particular corporate vampire. I purchased a refrigerator (and a service protection plan) from the Sears Appliance Outlet in Denver. It took a couple of days to deliver – no problem. When it was delivered it was not operating. It would not cool or freeze. It took 5 days for a repair tech to come. He discovered two things the install guys should have noticed: a kinked water line to the water dispenser and a severed line to the ice maker. (20 minutes on hold...) But what the install guys couldn’t have noticed is that there is a sealed system failure with the compressor and cooling loops. The Tech said it was not fixable. The product should never have left the store. The store obviously did not test it before delivery. (Kudos to the tech for his honesty! The only satisfactory exchage I had in the whole sorry transaction.) I went to the store manager and he said he would be happy to refund my money and he would see if he could get another (dinged) of the same model. He offered no concern for my inconvenience in dealing with a product that should never have left the store. He also showed not the slightest interest in the fact that even if he got hold of a replacement it would leave me at least two weeks of being without a refrigerator due to the shoddy practices of his store. I decided to call Sears customer service and see if they had any suggestions. (25 minutes on hold finally spoke with a “supervisor” named Judson.) Basically they said, the service plan I purchased wouldn’t apply for 90 days; that they are unaffiliated with their outlet stores and if I have a customer service dispute it is with that store. Oh, and by the way, they apologize but they have no interest in doing anything for quality customer service or customer retention. Adios Sears. P.S. I am sorry I didn't find this website before making my purchase. It would have saddened me but it would have warned me to STAY AWAY FROM SEARS!

I purchased the Ty Pennington Mayfield outdoor furniture set. It was delivered 5/28/11 we put the furniture together and the loveseat was damaged. I called sears the day of delivery. Was told I had to contact the manufacturer - Sears could not help me. I did - twice - manufacturer Grand Basket company told me to e-mail. I did - one month later still no help. In the mean time I have called sears customer service twice. Both times they were going to contact Grand Basket and get back to me - nothing yet. Contacted on-line services for a return or replacement. Told me the system was down and they would get an e-mail over to me asap. It has been 6 days and still no e-mail. I will not pay for this on my sears charge until this is resolved and I probably will never order from sears again. I have told friends to stay as far away from purchasing from Sears as they can. As years ago a customer meant something to this company, but no longer do they have any customer loyalty. Sad I used to purchase quite a bit from them, but now I am going to cancel my card and shop at lowes or home depot.

I renently had a lawn mower sent off for warranty repai work. I waitided two weeks , and was contacted by Sears about it. They said that my carbureutor was the problem - and get this- WASN'T COVERED BECAUSE IT IS NOT PART OF THE ENGINE !!! Not part of the ENGINE? This is a new low for Sears. Briggs and Stratton upon calling has even VERIFIED to me that a CARBUREUTOR is INDEED part of an ENGINE. What nonsense this is! What happened to REAL customer satisfaction, "The customer is always right", and Sears being a friend to the Consumer???

Mr. Lewis, Just a note to express my dissapointment with SEARS. 7 years ago my wife and I purchased a new washer and dryer from SEARS (Sun Valley Concord Ca.)I have renewed the service warrant with SEARS every year for these products. Unfortunately, we had to contact your service department to service our washing machine on the 16th of this month. Without going into great detail, after setting time aside to receive your service tech so the work could be completed, my wife called your service dept,(fearing they would not show up). She was advised the service tech would be there by 12:30pm. At 12:40 pm, 10 minutes after the agreed upon service time had passed, my wife again contacted your service dept. She was then told the service tech was no longer available! My wife was furious; she was offerd a $50 gift card and promised a service date two days from now, Thursday of this week between 8:00am - 12:00pm. Just like your time, your service personnel's time, my wife's time is accounted for. This is not the service I grew up with watching my parents shop at SEARS. My shopping days at SEARS are a thing of the past. I will share my experience with all, I will not endorse SEARS and I will encourage others to shop elsewhere. D.Hartwig Concord Ca.

I used to love Sears, however your company is run so poorly now that it is almost impossible to purchare or repair anything at a Sears. See all the complaints above? It is a shame to see a company that was once the envy of the world turn into an incompetent mess.

Sears Customer Service has gone by the way side. Parts can now only be ordered through an 800 number where you deal with someone who barely speaks English and knows far less than you do about what you need. When they send you wrong parts after you give them the correct information they charge you 20% for the incompetence of their employee. IF God forbid you dont get a chance to look at the part and make the repair as we did for our lawnmower before a 90 day period you cannot get anything back. We ordered a part during the winter and placed it on top of the mower for spring repair. Both parts we ordered were not correct and were infact what we told them NO THAT IS NOT WHAAT WE NEED IT IS THIS. STILL THEY SENT THE WRONG PART. After waiting on hold 10 minutes and being treated as if they couldnt be bothered I came to the conclusion that I will purchase ALL MY APPLIANCES, TOOLS, LAWNMOWERS AND HOME GOODS FROM ANYWHERE BUT SEARS. THEY DONT CARE ABOUT CUSTOMER SATISFACTION AT ALL. BUYER BEWARE THEY DONT CARE

I rated Sears with one star because they do not have a lower number for rating. From ordering my stove top to having it delivered has been nothing short of a NIGHTMARE. I will never make a purchase from Sears again.

Our business purchased this appliance about a year ago. The ice maker is not working, so sears repair was calling about 3 weeks ago. Someone came easily and said there was a plastic piece that was stuck in it. He left after 5 minutes. The next day, we had the same problem - no ice. I called them, made an appointment, and they were a no show. Called them for another appointment, and they were supposed to come on 6/17. I got an automated voice mail saying that they were running behind in traffic. I called to complain and was hung up by the first representative. I called back, and was on hold for 45 minutes, then hung up on. When I called back for the 3rd time, I was told they were 5 minutes away. By this time it was 4:55pm when our business closes at 5pm. So they had to reschedule for today. I was told by 2 people that I would get a confirmation call the night before and I never did. I just called, got transferred to escalation when asked to speak to a manager. Once again, sounds like i'm talking to a person reading from a script. After I tell them my entire issue, all they say is I apologize. They told me that the tech already has come out, which they have not so complete lie. And they have until 12pm. They would call me before they got here. They never called me to confirm, nor have they shown up for the last appointments why would they now? In the midst of all this, I have sent about 5 emails to the website email, and no one has responded in 3 weeks, when the automated response says 24 hours. I have not been able to find a manager or someone that actually understands and can do anything about my concerns. They all apologize and say they are calling someone else. I hope to never deal with Sears again, and I hope that no one ever has to go thru what I have. Worst customer service ever.

Having been a Sears customer since my very 1st appliance purchase as a young adult I will no longer be patronizing their stores--EVER! The repair department cannot show up on time nor fix my problem when they do the work, in addition the technician received numerous cell phone calls while supposedly fixing my dryer. So here I am a month after my initial call and my appliance is still not working and a technician will not be out for another week! What has happened to Sears great reputation?

Why is there a line to give o stars. I will never again step foot in a sears store nor will my friends and family who have been buying products for many yrs. I can't believe they are still in business. Orderd a part from sears parts direct. The part was not the part causing the problem. I called to return it and they said as long as I installed the part they would not return it. Really. An eighty dollar part from a multi billion dollar store. They keep doing business like this and They will be the next big box store to go under and it wouldn't bother me a bit. By the way maybe they could get people on the phone who speak Engilsh. I don't think I have aver been so angry. What comes around goes around. Good luck to ya Sears.

I bought a Snapper push mower/electric start a little over a year ago.I paid close to 600 dollars including their so called extended warranty! The mower starts to smoke really bad malfunctioning as well. Took it to be repaired only to have the idiots @ the repair center put an air filter & send it back to me! well, Hello........problem not fixed smoked worse than ever started shooting black oil all over the place & motor blows! I was beyond pissed off. at this point I think they should replace the mower not repair. But forget making a customer happy & keep their business. I guess better to keep you pissed! I will never buy anything from them not even a piece of bubble gum from Sears ever again! this is not my 1st encounter with Sears of their PISS POOR CUSTOMER SERVICE,from the sales reps to the call center to their so called managers,not to mention their automated phone system etc. I WILL TAKE MY BUSINESS ELSEWHERE AS SEARS IS NO COMPETITION FOR LOWES! THEY WIN HANDS DOWN

I purchased a Meat Slicer UPC: 087877610006 on June 12, 2011 from Sears located at 1009 S Washington St, North Attleboro, Ma (store number 1033). When purchasing this meat slicer I informed the small appliance manager on duty the box was opened. Manager stated she would give me a 10% discount because the box was open and the book for the machine was missing. I asked if it worked and was assured that it did. I bought the meat slicer. Took the purchase and gave to my father as a father’s day gift. When my father opened the slicer and was proceeding to use it. He realized there was a smell to it and took the part off, as he was doing so he noticed there was grease and moldy meat left on the slicer. At that time he threw the whole slicer into the sink of hot water as he was discussed with what he saw. At that time I contacted the store to inform them of this and was transferred around to 5 different departments before being put into someone’s voicemail. I left a complaint with Sear Corporation Customer Service on June 20, 2011 at 4:00pm, when I was advised I needed to bring my purchase back to the store and speak with a store manager. When I asked why a used product was placed back on a store shelf for sale if it was used I was told “we do not check returned items”.

I'd give Sears customer service -10 stars if I could. We just spent $30,000 on our kitchen and although the workmanship was excellent, the customer service support was terrible every step of the way. These people do not communicate, they don't return phone calls and dealing with them has been a nightmare. We had several problems with scheduling and getting things repaired (these are brand new things). They screwed up the scheduling on several things and when I tried to get support to get things fixed, I had to scream and yell to finally get anything done. Your customer support people need a course in what "customer service" means - the most important thing is managing your customer's expectations and this means communicating. I would never use Sears for another home improvement job and I don't think I'd ever buy another appliance through Sears since what I've heard from other people, this is not new.

My microwave broke on 3/25/2011. I had an extended warrant and I am still waiting for my replacement. Sure seems they are trying to give me so much grief I will just give up.