Sears Corporate Office & Headquarters

WOW, it's sad when a company as large as Sears repeatly LIES about scheduling a service tech to fix a dryer purchased from their store. We scheduled for service weeks ago only to be told at 4pm that no one would out as scheduled. It's hard to believe a company would go so far to set a date, then wait until the end of day to call and say "We can NOT make it, please reschedule another week! In a slow economy, people can't afford to leave work and sit at home half a day for NO service. I don't understand Sears corporate allowing this to happen and wonder why they have no business. Customer service made Sears and poor customer service will close Sears.

Sears used to stand for quality and reliability. Now it stands for garbage. If you order from Sears.com your order will be forwarded to a third party seller and Sears passes the buck too. They will no longer help you with your order, you have to contact the 3rd party, who you cannot reach. I'm gald I paid with AMEX, at least they'll help me by stopping payment. This issue and Sears' partnership with the Kardashian (should be spelled KarCASHian) bimbos has closed the books on this retailer for me.

I AM SO GLAD SEARS IS CLOSING ITS DOORS IN SOME LOCATIONS. I ORDERED TWO NETBOOKS FOR MCHRISTMAS ON DEC 12, WAS TOLD I WOULD RECEIVE THEM ON DEC 16. I HAVE BEEN GIVEN A PHONY TRACKING CONFIRMATION NUMBER THAT DOES NOT EXIST AND I AM BEING TOLD BY SEARS THAT I CANT GET A REFUND BECAUSE MY ITEMS ARE IN PROCESS. I HAVE CANCELLED MY ORDER AND I AM STILL BEING TOLD MY REFUND CAN NOT BE INITIATED BECAUSE ELECTRONIC DEALZ HAS SHIPPED THE ITEM. IM WAITING TO HEAR BACK FROM SOMEONE IN REFERENCE TO THIS SCAM. ANYONE ON HERE FEEL FREE TO EMAIL ME KELLYRAMSEY819@YAHOO.COM

NO customer service. None whatsoever. On top of it, they insult you by completely ignoring any appointments or time windows and show up hours later for repairs. Twice. When calling for help, they hang up on you. Repeatedly. When I read the news about Sears closing down 100+ stores, I was not surprised at all. Maybe a bit at the fact that they have stayed in business this long. This is a shame for all the people losing their jobs, but frankly with the attitude I have experienced over the past 3 weeks while trying to get a 10 month old item repaired (not even one year old!) Sears does not deserve any clients. If you value your sanity, stay away, far away from their appliances.

I started to buy several kitchen appliances online for Christmas. The online prices were great, the free shipping was great, the 18 mo deferred interest was great, the online chat help was great, and basically I've always had confidence in and liked a lot of things about Sears over the years. The problem poped up when it came time to apply for the manditory Sears Card. They wanted my SSN, I guess this is fairly common nowadays, but my immediate reaction was NO! A little further into it, I discovered that they not only wanted my SSN but it would be given to Citibank(yuck!), who the card would be with, personal info would be sharred etc. That's when my reaction escalated from NO! to Hell NO!!! I'd like to get this info to Sears Corporate, that's how I got to this site, but I don't have the time to dig out a route, and I doubt they would care much, as they seem to be marching to a different drummer than I remember.

I have three orders that say they were delivered and I have not had anything delivered. One of the orders don't exist with the USPS and the other two were never shipped. The two marketplace telephones will not anwser their phone and the mailbox/anwsering machine is full. Yet SEARS keeps selling for these two places, electronicdealz.com and geeks. Geeks phone number according to the white pages lookup is a cell number and not a business. Anybody can set up an account, take the money, and run. DO NOT ORDER FROM A MARKETPLACE RETAILER..... unless you like to give your money away, because SEARS will not help you! PS they don't go down to 0 stars and they need to.

From all the unhappy customers I see here I don't need to say much about sears. But it is not the same company i used to work for. Bad deal on tractor I bought, salesmen not trained to sell , told me you never change oil in transaxle, filter on it is to be changed every 100 hours and 84 oz of fluid. Delivery brought mower to house and hit tree and broke bumper second tractor belt on deck on wrong, four hours of use mandrel bearings went out , 6 hours two grease fittings fell out, 8 hours second mandrell out. Would not give refund and told me to get lawyer and use the lemon law and hung up on me. I could go on with a lot more but I am going to write the main office and try help them close a few hundred more stores. I am just getting started. Sears has gone to h.

Sears KNOWINGLY associates with scam'company' electronicdealz.com Sears is aware that they are ripping people off and have been for months. Sears is making money for helping electronicdealz.com rip everyone off. Boycott Sears!!!!!!!!! they ruined mine and many other peoples Christmases. My kids have nothing under the tree now... meanwhile, the 'owners' of electronicdealz.com are having a great Christmas on everyone's money! Sears has yet to do anything more than pass the buck. Sears is liable here...I purchased from SEARS, paid witha SEARS gift card,received a reciept via email from SEARS... tracking numbers from SEARS..I called to check on the status and was told it was on it's way by SEARS..yet now SEARS is telling me to take it up with the scammers that they make money from. wow.. this is like breaking the first rule in retail sales... youcan't pass the buck to a third party when the customer has only dealt withyou and purchased from you and paid with your gift card even..

You have the absolute WORST customer service I have ever seen. I purchased my freezer online, and now you don't have any in stock, and better yet, you don't know when you will get them. I WANT MY MONEY BACK!!!!! I was told by your online service that they would charge me a "re-stocking fee" if I wanted a refund.....duh Sears....you have to have the item in stock in order to re stock it. You are wasting my time! I was on hold for over an hour yesterday, and now I am on the phone again. You are a terrible terrible company!!!!

Let's just say I wouldn't give any stars if that was an option. Do not buy from Sears.com! It is a complete mess! I ordered a mattress online on Dec. 6 and recieved an automated message confirming delivery for the wrong mattress. I immediately called and canceled that order and was hoping to order the correct mattress once the money was refunded. A few days later I recieved the same automated message confirming my order, that had already been canceled. I called Sears online again to only be informed that my order had not been canceled correctly. The sales representative promised it would be taken care of and if the delivery still happens to deny the order. Sure enough a mattress shows up at my door. I had to contact Sears delivery department this time to tell them the order was canceled. Why was it my responsibility to notify delivery? Next I called another sales representative and was told my money would take another 7-10 business days due to the mattress leaving the warehouse and having to be inventoried. What?? I then demanded to speak to a supervisor, after a disconnection(how convienent) and trying to get back to who I initially was speaking with I finally got a case manager. She apologized and garaunteed that my order had been canceled and my money would be refunded with 72 business hours and also said that the holidays are hectic and there are alot of seasonal workers and apologized again. Well it's almost 5 days later and no refund. I have spent hours talking to many representatives and no one seems to know how to connect me back to the case manager I had spoken with. I finally called corporate and complained. I also was told that they can't gaurantee a refund in 72 hours. Well I would love to hear all of the phone conversations that I have had that were recorded for quality assurance because it will be obvious Sears is far from quality!

All of the above that I read are all negative as mine would be. Bought three appliances for my sister and they had problems with the refigerator, fourth repairman now. Repairman even tried to help us just to get credit because its been a horrible inconvenience, loss of food , waiting for parts ordered ect. Never buy from an independant dealer, you will have less recourse but from what I am reading sounds like Sears has a terriuble track record regardless. I am really considering a attorney because my mind is going crazy wanting revenge.

ATTENTION EVERYONE: THE BAD PRACTICES OF SEARS Just to let you know sears will transfer you to as many people as possible to not handle your complaint. They will try and charge your card without letting you know for an increased amount and then admit later that they were going to refund the overage to tour account in 3-5 business days but when you get to an actual manager they will say it is actu...ally 7-10 business days. One complaint over a cancellation that was not authorised I ended up spending 5 hours on the phone with the customer service department only to be told they would make things right and then they would hang up on me. They do verify your phone number every time you call back but will not call you back. I have already paid for a purchse that they were supposed to credit my account for...only the one item I bought is where I had all my discounts applied and I was told I could pay full price for it if I wanted it shipped. Oh by the way the original order that was cancelled due to not being in the warehouse??? Oh its in stick now :) Please never give them your business..and if you ask a manager for the corporate phone number they will refuse. I had to look it up online while I was on the phone with her. My choices are to pay full price and get another refund for an item I already paid for or write a letter to corporate or not receive them at all. Merry Christmas...Please post this to everyone on your facebook so this doesnt happen to anyone else! Had I not been using a pre paid card I would have incurred almost $30.00 in additional charges for a pair of jeans on sale for 19.99

I purchased 2 leapfrog leappads for my 2 grandsons for Christmas on Dec. 2nd and was guaranteed delivery by Dec. 9th. It is Dec. 21st and I still haven't received these items. I have called numerous times to find out where the items are and if I would receive them by Christmas. I have ask 3 times for a refund. Sears has not come through with either one. I get the same answer...that the items have shipped, but they cannot tell me when they will be delivered. When I try to track them, it says they have already been delivered, which they have not. I will NEVER shop at Sears again if I do not receive these items. I am going to have 2 very disappointed little boys. If Sears had refunded my money, I could have gotten them elsewhere before now. Now it is too late. Thanks a lot Sears for not standing behind your promises...

Alas. Looks like I am but one more fool who purchased something from Sears and now find it is time to get it repaired. Service technicians are great - once they get here, but to get that to happen always takes a week and then another week to get the part because they do not have the part/s I need on their truck, and then another week to schedule their return to install the part. Won't do this again. Just too bad because at one time it was a stellar company. My suggestion is to send their board of directors a note to let them know you are upset. My notes go out after I press enter on this review.

Purchased a Kenmore top load washer from Sears 2 years ago. The first issue that occured was when the delivery man deliverd it. Apparently there is a pin inside the washer when it ships that holds the drum in place and the delivery guy is suppose to take it out upon delivery. Well he didn't and we did a load of laundry with the pin still in and the washer made crazy noises and was hopping all over the place. We had to call the next day to see what was going on with it and they told us that this pin was most likely the culprit and how to remove it. After the removal of this pin, the washer still made a lot of noise and moved around a lot during the spin cycle. I called to see if maybe it was damaged by running the initial load with this pin in and they said it wouldn't.(bologne!) It is now 2 years after I bought this brand new washer and it is completely dead conveniently after the warranty ran out. I thought washer should last upwards of 10 years?

On the American side at the local store, service was great. Our sales associate worked with us for a few days and we did out own research. No problem with getting our items ordered, a Frigidaire side my side fridge only and upright freezer. The problem all started with the outsourcing number for delivery. When the truck pulled up yesterday, they had two refrigerators on the truck and no upright freezer. we called the 800-732-7747 number and my husband spent about two hours on the phone with them trying to get the problem corrected to no avail. We contacted our sales associate and she also got involved on our behalf. This morning i received a call from the outsourcing group telling me that my delivery had been delayed. This time i took the call. I told the person on the phone i wanted to talk with a supervisor. Honestly, the left hand does not know what the right hand is doing. It has been a series of calls all morning long with no resolution. I called the Sears Corporate Headquarters and started with customer service and filed my complaint. I am now on hold with someone who is American and does speak English, the customer service person, has put me through to the person who handles deliveries and i am hopeful that something will get done on my order. She also speaks English, which is a major relief, i can actually understand what she is saying to me. Long ago I cancelled my Sears credit card for a very similar reason. I can guarantee you this is the last time I will ever do any business with sears. I had not stepped into a Sears store since I closed my account. I will not be coming back once i get this issue resolved. No wonder Sears is having so many problems. Obviously I am not the first one to complain about the outsourcing center. It would do Sears well to bring that part of their business back to the states and regain customer trust.

i bought a washer and dryer and two pedestals online when the delivery men came they didnt know how to put pedestals together my husband had to show them and he ended up doing it anyway they also couldnt hook up the dryer either and my husband did that to and my husband isnt sure it was done right when i complained the lady on the phone said why didnt i buy them at the store instead of online i couldnt belive she said that isnt sears online the same as sears at the store when i told her i am house bound looking after my elderly mother she didnt seem to care when i saw the items i bought went on sale at the store i called to get the discount they said they couldnt honor the sears store prices because i bought the items online i always thought sears is sears online or at the actual store but i was wrong I WILL NEVER EVER BUY ANOTHER ITEM AT SEARS ONLINE OR AT THE STORE IT HAS TO BE THE ABSOLUTE WORST STORE ON THE PLANET!! ITS TO BAD TO BECAUSE I NEED A NEW FRIG, MICROWAVE, AND DISHWASHER! BEST BUY OR JJGREGG HERE I COME! SEARS IS CRAP DONT BUY YOU HAVE BEEN WARNED!!!

I placed an order online Dec 3 was notified and charged items were shipped I waited 2weeks for theses items and nothing I called the 800 number and was informed that the items were sent to a store to be shipped and maybe I would recieve them in time for christmas how nice!!! That I couldnt even get a refund and cancel the order since it stated it had shipped. I will never shop Sears again and wouldnt refer anyone. This is how they treat the customers. I was given the run around with lack of information from all. the story I could tell and the space allowed isnt large enough. BAD BAD COMPANY.

Customer Service and the Customer being right I guess has gone out of style. I put a Christmas present on layaway on October 31st. I payed the intial fee of $25.00 out of $112.85. The next payment was due on November 14th. I had a Navy retirement to attend that week so I made the payment the following on November 26th at the store that I bought the item. My receipt says I can be up to 14 days late. I also received an email reminder saying that I need to make a payment by November 29th or I would be cancelled. I made it on Novemer 26th and have the receipt to prove it. I made another payment 9 days later on December 4th Both payments were for $25.00. So, now I have payed $75.00 out of the $112.85 I initially owed. Now, I only owe $37.85 and I go to pick up the item today at the store. The clerk tells me the layaway has been cancelled. I was late on the first payment, but still within the rules printed on my layaway reciept. Now, the manager who was probably the rudest person I ever met said that she couldn't do anything becasue a COMPUTER in Chicago cancelled my layaway and they have already cut a check to reimburse me minus the $15.00 cancellation fee. I had to repurchase the same exact item that still had my name attached to it on the layaway tag with my sears credit card. I guess it is a way for Sears to steal $15.00 from their customers, get extra money from the credit card fees, and treat their customers like they are stupid. If I was late on my first payment on November 14th, then why wasn't I cancelled then and why did you take my payment not only on November 26th but also on December 4th. Bah Humbug Sears. Oh, and god only knows when the Check is in the Mail will get to me so I can pay my credit card and not suffer the additional fees. Thanks for nothing and making me cry in your store. Again, my reciept says I am right and you manager should be ashamed of not taking the time to listen.

I placed an order on Sears.com on Dec 4. On Dec 7 the status was updated that the item would be delivered Jan 27-31. I called 800 549 4505 and was told they did not have the item in the warehouse, but it was available at a store 15 miles away from me. The agent said I could place another order to pick up at the store and he would cancel this order and I should have a refund in 5-10 days. I did place another order and picked it up at the store. On Dec 15 I called to check on the status of my refund and am now told my order cannot be cancelled as the item is preparing to ship (over a month from now) and to just refuse it when it's delivered and he would open a "ticket." They've had my money since Dec 5, they don't have the item available that they sold me, and I was told my order was canceled Dec 7. Don't buy from sears.com