Sears Corporate Office & Headquarters

BEWARE! DO NOT BUY FROM SEARS. RUDE, INCOMPETENT, EXTORTIONIST. PLAY WITH PEOPLE'S LIVES AND LAUGH IT OFF. LIERS WITH NO MORAL COMPASS OR ETHICS OF ANY KIND. YOU WILL DEFINITELY REGRET DEALING WITH THESE "PEOPLE". SIMPLY CONTACT A CONSUMER LEGAL REPRESENTATIVE, THE BBB (WORTH NOTHNG), YOUR STATE ATTORNEY GENERAL (CLASS ACTION SUIT) AND THE FTC. THEY ARE SCUM.

I have been a Sears cardholder since 1977 and today, Sears has lost my business forever. I just walked out of the Alexandria, Virginia store so frustrated that I was reduced to tears. In early July, I purchased a pre-assembled grill that was delivered broken. I called Customer Service and after an hour and a half of being bounced around and disconnected), I finally spoke to a technical service rep who advised that Sears would not fix it because, based on the description of the problem, they deemed it to be too dangerous for a technician to handle. (I swear!) They promised to deliver a second one but I would need to go back to the store to arrange it. I went back to the original salesman and he made the arrangements. On delivery day, they removed the broken grill and I insisted that the installer make sure the new one was working. But it too was broken, so I refused to take possession and he left with both grills. He had me speak to his supervisor and I was told my card would be credited within 10 days. when I got my bill, my card had been charged for the grill but there was no credit. I called Sears (Citibank) and was told there was still no credit applied to my account(this was way past the 10-day timeframe I was promised). Citibank registered my complaint but said it would take 45 days to research. They suggested I go back to the store because they could probably resolve it quicker. At the store, the lawn and garden manager never apologized for the broken grills,for the credit that never hit my account, or for my inconvenience. He gave me a credit, but he miscalculated the amount due me, shorting me by about $60. I kept telling him that the amount was wrong but he basically "dismissed" me and told me there was nothing else he could do. He treated me like I didn't know what I was talking about -- and I hate to say it in this day and age, but it felt like if my husband had been along, I wouldn't have been treated that way. At one point, I was able to speak to the salesman while the manager had stepped away. He acknowledged I was right but just stood there and said nothing when his manager returned. I kept arguing my point but was getting nowhere. I was frustrated to the point of tears, and he only took me seriously when I got loud and pulled out my calculator to show him his mistake. He finally gave me a 'cash' credit and handed me the $60 in a big wad of cash, mostly $1 bills....it felt like his final "I'll show her" way of treating me in a demeaning way. Over the years, between appliance purchases,service contracts, furniture, children's clothing, home remodeling, I have spent tens of thousands of dollars of my hard-earned money at Sears. No more.....

Sears is the worse place to work for in the United States if you are the minority. They claimed they have an HR department, but they're always supporting the White People. I know someone who'is working for Sears store #2614 in Uniontown,PA and they have been discriminated him for over a year now, simply because he is the only immigrant in the store and he is a productive consultant. Unfortunately, that individual file a complaint few months ago for discrimination against another employee who told him that his original country smells like a bad restroom, but nothing was done. Additionally, this poor guy who is a very productive employee was scheduled for 4 hrs by his manager for a full week just because he had the highest sales in the dept the month prior.Moreover, on july 31 st 2012 with the complicity of the same manager, another employee re-rang his sales and claimed that he took the sales because the customer wanted a smaller fridge, which in normal circumstance would have been handled differently by the manager.I take the time to report that situation because i work at the store my self and i have watched how bad they treating this guy. So i hope the chicago office can do something about it.

Dear Mr. Lampert, MY name is Briana Walton a previous employ of Sears as of today. I worked at the Sears location in Newport News, VA. I have been released from my position due to the use of a coupon.The coupon the management team believe me to of used is a join shop your way rewards and earn $10 in points coupon and believed me to of obtained coupon by a customer.My statement is as follows Briana Walton associate # 30056 Today is the third of August. I was interviewed by Mr Basiden and Av regarding the incidents that occurred on May 30th and 31st. I used two coupons one in which i obtained by buying merchandise and the other may have been obtained through a customer giving it to me i cant not say I'm not sure. I now understand that the coupon i used was not intended for me but for the customer. I'm sorry and i apologize for any losses that Sears may of had because of my actions and am willing to pay back any losses. Briana walton I called Sears shop your way rewards when i got home that evening because something did not sit right with me i could not remember how i got the coupon or using it....and im thinking how can this be. I called Sears shop your way rewards and i asked them if they could find out what coupon i had used on those dates and sure enough they could. It was the update your e-mail and earn $10 back coupon. I remember using those coupons I used them for both transactions and i obtained them though qualifying purchases but for some reason my e mail did not update. Mr Lampert i apologize i really do im just blurred on the reason i have been released yes i used a coupon but this is not within reason for me to be released please help me i need this job im deeply saddened by this incident and my side has not been heard please hear me out. Sincerely, Briana walton

We have been long standing customers of Sears and its affiliates for well over thirty years, purchasing appliances, tools, auto needs, clothing and much more personally and through our business. Our outlook has changed within the last few years as we see a turning tide as to inferior products and extremely poor customer service. Our latest trial was when my wife purchased a hammock as a gift. Upon opening it, we had noticed some damage and contacted Sears for a replacement. Sears shifted the responsibility and asked us to contact the vendor which, supplied it. The vendor was less than helpful as per their return policy so we contacted Sears again; after all, we purchased it from Sears, not Unbeatable Sales. After a few days, we received a return shipping label from Unbeatable Sales and returned it via FedEx on June 30. We waited for the replacement item for several weeks and nothing, so we contacted Sears Customer Service. Only to be told they never received the returned item. Well yes they did I have all the corresponding tracking info from FedEx. Sears Customer Service began a back and forth with us that would incite a Jesuit Monk! We never got a response back by the same service representative, and when they did reply, they acted as if we just initiated the return process. Some even told us "there would be a 25% restock fee", "you'll have to contact the vendor", "Please wait another 3-5 days", Etc, Etc, Etc? At this point, we no longer wanted the product but a full refund. We reiterated this many time on many levels. After over 30 days of horrible customer service responses we were told the item never reached the vendor and a refund could not be issued. Really? The return label came from the vendor! I decided to call FedEx myself and in less than "5 Minutes", I had all the information I needed. Unbeatable sales sent the hammock back to the Manufacturer, Bliss Hammocks, a little smoke and mirrors; of course, they never received it. What kind of games are these, which Sears and its Vendors are playing with its customers? Why didn't Sear's Customer Service Reps make this call to FedEx??? Is this how Sears (K-mart) rewards lifelong customers? We were very patient with this return until the lack of care started to show! Finally, we reached a Supervisor at Sears via telephone and believed this would be finalized. To make sure it would we contacted American Express to dispute the amount. American Express could teach Sears a lesson in customer service. After receiving an email that the hammock was never received on August 4, disputing the charge with American Express on August 5, a package was delivered to our door on August 9. Surprise it's a replacement hammock, really? Coincidence? I think not. Where are the heads up correspondence from Sears or Unbeatable Sales? Nothing! We were seeking a refund; instead we received, a replacement hammock. Game over, no way we do not want it! Deal with American Express we will be returning this one too! Sears, K-Mart, Lands End and all of its affiliates have lost our business forever! You will reap what you sow Sears be prepared its coming. What a shame, we just purchased new kitchen appliances and not from you know who! Thanks to Elaine W.(16441), Snyder S.(ssudhak),Wayne D.(kdadul), Wayne D. (kdadul), Daley A. (vanand1), Ken S., Alcot A.(aabdul3), Aaron D., Eric K, Denton K.(skuma), Eric K. and Eric K for horrible Customer care. Eric K was mentioned 3 times due to his complete lack of help beyond all others. The only thing standing in Sear's way is "Itself", its Vendors and its awful Customer Service Team! Shame on you Sears! You have our assurance this will never happen again! Sears should receive a no star rating!

Sears called my home and sold me insurance for my stove and freezer just last Sunday my oven stop working so my wife called and they said someone will be there nextday then we got phone called drone tec saying he would not come cus problem pre existed and my wife called customer service and was put on hold after more then few hrs hold and different agents she got no help and then no answer to her calls then I called after 20 mint Waite person on other end said let me get someone from tec on phone put me on hold never came back then phone got cut called back was told our insurance been canceled when asked to put manager on phone was given email add to send mail and some will get back to no one ever did but for me never ever will put my finninger nail in sears fuck you sears you fucking ass hol shite service losser

This is the worse store I have ever done business with. I bought a dishwasher from them within 6 months it stopped working. I called them and of course the gave me the run around, but agreed to send a technician to my home. A few days before the technician arrived I came home to a box on my door. Sears ordered the part without even seeing the dishwasher which leads me to believe there is a known problem with the dishwasher. They replaced the panel and here we are 6 months later I am having the same problem. A technician comes out, demands $98 from my husband and tells him the problem is our hot water isn't hot enough. Well the dishwasher is doing the exact same thing it was doing before when they replaced the panel, and no adjustments to my hot water have been made. SO why was the water hot enough 3 weeks ago and today it is not. Sears is full of crap, they have incompetent and lazy technicians, horrible customer service, and outrageous wait times just to speak with someone who does not speak English. I will never purchase anything else from them, neither will any members of my family, and I vow to tell as many people as I can how horrible they are. I also have a Sears charge that I will pay off ASAP and CANCEL!!!!

sears has been on my list for years. wish somebody had let know before we did purchased an item from. DO NOT BUY ANYTHING FROM SEARS!!!

I worked for Sears for 17 years and made a mistake on paperwork that i invoiced and the customer never picked up and has delayed the pick up 2 months. when inventory came the product was scanned and is still in the building and the product is paid for and waiting for pick up. NOTHING is missing from inventory and I was FIRED!!! I have never been written up for anything in my 17 years of service. I started as a driver worked my my to customer service then operation manager in 2011 of August was Branch manager with VERY little training from sears and was FIRED with NO write up or a second od third write up. I had a great inventory as i did for the last 15 years and nothing MISSING. 17 YEARS of my life gone because SEARS could care less about a person that is a team player/cares about the team he works with. DO NOT work for sears they do not have your back they will STAB you in the back.Just do,do for them and when its time for them to do for you you are out on the street looking for a new job. I WILL NEVER GO INTO there stores again. SEARS IS NOT a TEAM PLAYER. SO beware of anything you do with SEARS. THEY SUC!!!!!!!!!!!!!!!!!!!!!!!!!!!!

One more question for Sears and everyone on this post: Does Sears REALLY pay attention to ALL of our postings, or is it just a "tool" to have us let off steam and not raise "hell" with "actual" people? As far as I can see, they are just placating us so that their incompetent HR or Managerial personnel won't have to deal with us "lowly" customers!

Trying to work with Sears billing department has been a dreadful nightmare these past 6 months. What part of lost jobs, no unemployment, don't you get. There is no consistency, they do not return calls. One tells you one thing and when you follow up I have been chewed out because the other rep was not allowed to tell me that. What a mess. I hope my letters work better.

We made no less than a dozen calls today to find out why we did not get our refrigerator delivered today ( 8:30- 10:30 )when they called yesterday at %;37 to say it would be delivered today and we of course scheduled to have our old frig picked up by the utility company 8/8/12. Well needless to say, no delivery and no call and many transfers to others who didn't care or call back. After 8 hrs we were told by an 800# supervisor that the frig we ordered is on back order till 8/23/12 !! No we can even tell us who should of called or why my wife took the day off (without pay) when a simple call would have taken care of this. Even someone at the 800# hung up on the delivery manager at our Elyria Oh Sears. Is this any way to treat fellow workers. We were also told there was no order for our phone # and that we should go back to the store to reorder. We'll were going back to th store to cancel our order. Been shopping at sears a long time for our appliances , but with the run around and lack of answers etc, we say "Not Anymore" Ed

Hello SEARS?!!!! I see you posted my comment about "contact" but as of today, August 6th, not surprisingly, NO EMAIL CONTACT FROM SEARS! You all have really lost ALL understanding of the term "customer service." SAD, you USED TO BE a real company!

I was expecting a package from UPS to be delivered by SEARS thru UPS for repair to my refrigerator repair. I purchased a maintenance plan and the seal on my refrigerator was to be covered by this plan. I got a call from a trucking company and was told that the box was at their depot and could not be delivered by them to my home, but that I could pick it up. I called SEARS and of course, they apologized and after being transferred 5 times, I was assured that it would be delivered to my home by a SEARS representative. It was and then I was assured that I was scheduled for repair between 8:00 -12:00 on Saturday. Well, I was told by a phone call at 7:45 that I was first on the list for Saturday morning and that the repairman was, "on his way." After that at 10:00, I received another call from SEARS which was disconnected. So, I called SEARS and a representative said a call was going to be made to the technician and he would call me back...he never did. At 12:05, he still had not shown up, so, I called SEARS and then was told the technician had not even shown up for work. What a run around. Now, I am rescheduled for Tuesday. Another day wasted. I will never buy another appliance from SEARS again. And, forget maintenance agreements!!

I am taking the time to write this complaint about Sears. Every time I have an experience with Sears, it is unpleasant. And, every time, I vow to never buy another appliance from them again. The shaft on my lawn mower broke and I wanted to schedule a repair appt. The person who I spoke to could not understand me and I had to repeat everything at least twice. When we finally got through giving all pertinent information, I was told it would be two weeks for someone to come out to repair the mower. I think you and I know it will be longer because they won't have the part on their truck. It's the middle of summer so it is impossible to wait this long for a repair. I decided to also use their "chat" service and that proved to be useless, as well. Instead of helping me identify the part needed, they told me twice to schedule an appt. When I insisted on getting the part number, they told me to refer to my manual. Again, completely useless. The company I work for does business with Sears and they will think nothing of issuing chargebacks for poor service and missed deliveries. How can I issue a chargeback to Sears?????????

I was in the Sears store in Monroeville, PA on Wednesday Auguast 1, 2012. The experience I had with customer service was very poor. I could not find anyone to help me on a price check in the mens department for a package of socks that were not marked with any type of sign. So I had to go in search of kiosk. Which are not clearly marked with large signs. Then when I was ready to checkout I walked back to the checkout near the door I parked at and found it closed. The checkout I walked past to get to this one had no one at it running a register, which was another reason I continued on my way. I found three women in the plus size department and asked one of them if someone could check me out. I was told it was closed and she pointed to the checkout I had walked past at the other end of the store and said I had to checkout there. So I had to walk back across the store. When I reached the checkout there were two woman running registers for two customers. When the one register was available the woman shut off the register, ignored me without a word and walked off to leave me waiting for the other woman to be finished with her customer. This experience left me not wanting to return. I had gone in to start my back to school shopping, but between the lack of customer service and the choices in the boys department I left very disappointed.

I use to enjoy going to Sears at Landmark Mall for everything for my home. Now I don't like how things seem to change for sears customers. Managers not coming when called by associates for customers. Associates not knowing what they are doing or just don't care to know. No help on the floor during the busy time of the day. Prices not the same as the signs. This store has many problems. Maybe someone from higher up needs to stop in without them knowing to see what really goes on behind closed doors. You will be loosing a lot of business and I am one of them.

What is going on with the help at Sears? My wife and I came in again with a problem we had with an item we bought at Landmark Sears. We asked the associate to call the store manager for us. They then sent us to an office where no one answered the door. After a few minutes there we went back to the cashier and she paged for a manager. Some lady came up claiming to be the manager but I couldn't understand her to well. She was very rude when I asked to talk to the store manager. I waited for over twenty minutes. Then left. This is why I am on this site letting you know that We will spend our money somewhere else. The management at landmark mall sears needs to learn customer service.

I SCHEDULED FOR A REPAIR FOR MY FRIDGE ON JULY 20 FRI, I CALLED CUSTOMER SERVICE EARLY AM TO LET THEM KNOW I WANT TO CANCEL MY APPOINTMENT DUE TO EMERGENCY , THAT I CANT BE IN MY HOUSE, I SPOKE TO CUSTOMER SERVICE NAMED JOHN, WHO WAS VERY RUDE, ASKING FOR MY TEL NUMBER TO LOOK UP TO FOR MY APPOINTMENT WHICH HES UNABLE TO LOCATE, HE TREATED ME LIKE IM IDIOT, STATING DO YOU KNOW WHAT A PHONE NUMBER IS THERES A CELL. /LAND/NUMBER, IM SURE THAT I HAVE THE SAME NUMBER CAUSE I PRINTED THE PAPER, NOT ONLY HE WAS VERY RUDE, SCREAMING AT ME AND HE HANG UP ON THE PHONE WHEN I TOLD HIM I WANT HIS NAME, NEVER BEEN IN MY EXPERIENCE I WAS TREATED LIKE THIS. THE BAD THING IS,HE DIDNT CANCEL MY APPOINTMENT THAT THE REPAIRMAN WAS IN MY HOUSE WAITING AND CALLING ID SOMEBODY WAS HOME.

Sears has lost all credibility in my view!! We purchased a matching set of a Maytag washing machine and gas dryer back in early June. At the time of the purchase, we were told that the washing machine was in stock, but that the dryer would be a week or so. We have had to endure the automated phone system that calls every morning starting at 8am again at 8:30, then 9am asking us to call an 800# as the delivery is delayed again. When we call that number, we are told to contact the San Rafael Sears store where we made the purchase directly about delays in the order. Last week were told that everything was ready for delivery on Tuesday this week. On Monday we were called to tell us that the dryer was NOT available yet, but if we took delivery of the washing machine and 2 pedestals, that they would give us a $200 discount. Another problem is, that when the delivery came, we were told that the washer could not be installed without the dryer. Now we have 3 big boxes sitting in our garage and are no closer to having a working set. Unfortunately, the only recourse we have at this point is to ask for a refund. I was told by Sears reps at the store on 3 occasions today alone, that they would call back with details in 15 minutes, only to hear nothing at all and having to track them down each time. Of course they have now gone for the day, stalling and pushing this out another week or more... Should have made the purchase at Home Depot, they have the set in stock!!! Beware of Sears!!!!!!!!