Reserved a hotel room and was given a dirty room; then given another dirty room.
I reserved a 3 night stay starting on Tuesday, Aug. 17 to Friday, Aug. 20 at Ramada North Airport in Hazelwood, MO through Expedia.com. The reservation was made on Friday Aug. 13. We arrived at Ramada at approximately 1:00 am on Aug. 18, St. Louis time and checked into the room and went directly to bed. Woke up the next morning to find we were given a filthy room with sticky tables, dirty floors, dirty bathroom, and faulty fixtures (I took several photos of the conditions). Upon speaking to the manager, Dennis Ballew, we were given another room, being promised that it was better. We moved to the new room only to find another dirty room along with someone's leftovers in the microwave (not sure how long they had been there). I went back to the front desk with the new complaint and was told that the room would be cleaned "top to bottom".
The purpose of my stay was to get my daughter settled in at college for the new year. We went to move her things into the dorm and situate her room. We were gone about 5 hours and returned to Ramada only to find the 2nd room exactly the way we left it, food in the microwave and all. By this time, the shifts had changed and there was a new manager, Ayodele Oredugba, at the desk. I was very agitated by the series of events with them and was met with a very condescending attitude by the new manager. Even after I explained the day of issues with the rooms, he was very rude and didn't seem to care about providing us a clean place to stay and taking care of their guests. I thought that the hotel should refund us the cost of our first day since it clearly was not an acceptable situation. The manager refused and offered to cancel the rest of our stay so we could find other accommodations; again, not at all interested in taking care of the guests that stay at their hotel. He even went so far as to call the owner, Naresh Patel, of the hotel, who he told us had said the same thing, and that they would not refund the stay. Very upset, I canceled the rest of my stay and went across the street to another hotel to stay the rest of time in St. Louis. Our new accommodations were very satisfactory and not problems at all.
-by Jeff Barnhart
Write A Review For Ramada Franchise Systems, Inc Corporate Headquarters
Reserved a hotel room and was given a dirty room; then given another dirty room. I reserved a 3 night stay starting on Tuesday, Aug. 17 to Friday, Aug. 20 at Ramada North Airport in Hazelwood, MO through Expedia.com. The reservation was made on Friday Aug. 13. We arrived at Ramada at approximately 1:00 am on Aug. 18, St. Louis time and checked into the room and went directly to bed. Woke up the next morning to find we were given a filthy room with sticky tables, dirty floors, dirty bathroom, and faulty fixtures (I took several photos of the conditions). Upon speaking to the manager, Dennis Ballew, we were given another room, being promised that it was better. We moved to the new room only to find another dirty room along with someone's leftovers in the microwave (not sure how long they had been there). I went back to the front desk with the new complaint and was told that the room would be cleaned "top to bottom". The purpose of my stay was to get my daughter settled in at college for the new year. We went to move her things into the dorm and situate her room. We were gone about 5 hours and returned to Ramada only to find the 2nd room exactly the way we left it, food in the microwave and all. By this time, the shifts had changed and there was a new manager, Ayodele Oredugba, at the desk. I was very agitated by the series of events with them and was met with a very condescending attitude by the new manager. Even after I explained the day of issues with the rooms, he was very rude and didn't seem to care about providing us a clean place to stay and taking care of their guests. I thought that the hotel should refund us the cost of our first day since it clearly was not an acceptable situation. The manager refused and offered to cancel the rest of our stay so we could find other accommodations; again, not at all interested in taking care of the guests that stay at their hotel. He even went so far as to call the owner, Naresh Patel, of the hotel, who he told us had said the same thing, and that they would not refund the stay. Very upset, I canceled the rest of my stay and went across the street to another hotel to stay the rest of time in St. Louis. Our new accommodations were very satisfactory and not problems at all.