Petsmart Corporate Office & Headquarters

I love Petsmart....great store for all my pets needs. BUT I noticed you have new uniforms for your employees....GOD AWFUL UNIFORMS...they were bad enough before, but now I feel like I'm shopping are McDonalds or Burger King. I feel for the employees. I'm guessing they had a man pick them out....really a terrible choice in style. Not to mention the material, the poor employees must sweat profusely in them....I'm glad I just shop there and don't have to wear that shirt!!

Brought my puppy there I specifically showed her what I wanted the groomer Sandy arrived after I left. Returned to pick her up she was shaved from head to toe. I was appalled I never had her groomed like that. I face was a short cut and the rest shaved. I said to her "What did you do to my dog. The so called manager said he would talk to her I said "talk" so already did the damage. I didn't even recognize her. I have pictures of before and after.

My husband called to complain about the Tualitan, Oregon grooming salon and how filthy it was on our last visit. The woman we spoke to said someone would contact us and they NEVER did! We have been bringing our pet here for two years, what happened to great customer service?

I have been taking my Maltese for nine years. After the last visit never again! I paid for full package wash, flea dip, clipping, teeth brushed and ears. However they did not clip his nails. His nails grew completely up into his padding and I just left the vet and that bill was not so nice. I called to see how petsmart would compensate me and she was not willing to help at all. She said it was my fault. Horrible horrible customer service.

Please read the small print on the back of your banfiled contract. I droped of my beloved dog scooter when they opened on a sunday he was not feeling well. All day passed and I got a call from the vet telling me I needed to pick him up because they were closing. We I got to the clinic he was in terrible shape and I was told he needed to go to an emergency room clinic?? They had him all day and this is the first time someone was telling me he was in this condition. Well I paid my $480 for what i dont know and took him to emergency clinic. Well had to have my buddy down in the morning. This happened in April and when I call Bandfield Corp. Office to cancel my CONTRACT because Scooter had passed I could not do so because it was a year long contract even though he was not living I was paying $29 a month for the rest of the year untill December. What a deal RIGHT

I want to say that I have never worked for such a caring company. I have been with PetSmart for over six years now. i am 27 years old and the last two years I have been on and off with work due to having cancer twice . I am a dog groomer and really love my job and clients. I have been with three different petsmarts as I have moved a couple of times, but the majority of my time with PetSmart has been at the newly relocated mount prospect, store in Illinois . I really just want to thank my store manager ZAch For keeping me on the team, and for being the best manager i have ever had. also for the corporate offices for being so considerate of my illness and me not being able to work. I appreciate this company so much . Thank you for your time.

Extremely dissapointed in petsmart,,,reading the reviews here the majority are negative in nature...from customers and from associates.. whats up with this company does anyone listen to the associates or the customers,,,, I think NO

I really am disappointed at your corporation for the inconsistency and ignorance you allow to work withijn your organization. I really think it shows what your CEO must condone and allow to continue to happen within the organization. When consistent customers can't depend upon employees to handle the work they are committed to do, then it stands to reason the CEO ad other top management are not only as ignorant, but are condoning of the work ethics. Thye do have training for these types of classes...perhaps upper management needs to brush up on them!

i have been a long time customer of petsmart. However i will not have my pet groomed there again due to the high price now and the fact that the last time he had definately not been bathed and smelled terrrible.He had been brushed but i had paid c;ose to ninety dollars for the full package for my fifteen pound shi-poo who is very well behaved for grooming and i had been going there for three years since he was a puppy! My main complaint however is that every year in St. Catharines all kinds of dogs are brought ftom Louisiana to be adopted, There are so many dogs in Canada thar need our help and I feel we should take care of our own !! You can be sure that the states would not do the same for us. Also those dogs are not taken care of vet wise as well as ours , That is the main reason why i do not like to support Petsmart any longer,

I took my Shih Tzu in to be groomed and washed to Petsmart Plano TX 0179. When I returned to pickup my dog, the cut was great and she looked clean...on the way home I found her picking at her face. I took a closer look and found her face was completly swollen. They cut so close that her eye & upper area of her body was irritated for days. I will never take my dog back there

I have been a volunteer with various rescue groups for years and have been at Petsmart to get our rescues adopted. The store in Des Moines Iowa worked in partnership with us and other groups and were wonderful. They helped us set up tables and moved their displays to the side while we were there. Their obedience employees volunteered on their own time to work with our dogs to help them be adopted. The store in Hurst Texas is horrible. Management attitude toward rescue groups is dismal at best and almost criminal at the worst. Rescue groups are harassed, some have been banned from their stores (they don't care that they are paying customers too). They never look at the animals in the pet center although they sign off that they do. I have gone in immediately after they have supposedly checked and the animals are out of food and water. I guess they are checking for dead animals. The store and bathrooms are filthy.

Our dog was scheduled to be groomed at 1:00 pm today. At 5:00 pm, we got a call saying the store would close and they could not groom him today due to a groomer having an emergency. When I went to pick my dog up, the lady in the grooming area admitted they forgot my dog was even back there until too late to groom him prior to store closing. If that is how they treat pets, we will use a different business for our pet needs.

Have used Petsmart grooming service in several different states and have been pleased, until today. Just moved to Ormond Beach and called the Daytona Beach Petsmart and was turned away. I had a four day span that my dog could be groomed, I could have him there anytime they said. But apparently they don't want or need by business. I also travel a lot and have used their boarding services. Looks like I will be finding a new place to spend my money.

Iam hoping this reaches corporate and is taken care of. I was looking at my local petsmart in Richfield mn and went with the intent of finding a new groomer for my dog, I recently found my groomer hitting my dog therefore is no longer my groomer. When I was there I saw a heavy set short haired red head grabbing the ears of a dog and was way pulling them too tight the dogs eyes were Chinese Iike because of how tight she was pulling them and I continued to watch as she then grabbed the front of the dogs face and she squeezed shared her knuckles ere white. Her table was kind of off to the side so I was very close watching. I will not be getting my dog done here since apparently it's ok for this lady to be that mean to a little 10 lb ish dog

Greetings: quite surprised you let Michael Vick into one of your training classes. Do you realize Michael Vick personally, with his own two hands, participated in the brutal executions of several dogs? Also, breed discrimination- your policy against "bully" type dogs is total BS. Wont' shop there anymore.

My family has been loyal petsmart shoppers for as long as i can remember. When I got my first dog a chiweenie about 8 months ago we have done a majority of our pet shopping there, as long as all of our other services (i.e. grooming, vet , and daycare). We recently rescued a pit bull mix and I was disgusted when I called to schedule them both for doggy day camp and was told he could be boarded but not participate in doggy day camp. He is the sweetest dog and has been attacked by other dogs and never reacts, so the fact that he was refused just because of his breed is just heartbreaking. They need to take the all pets welcomed off there door since they practice breed discrimination.

I would give my Petsmart a 10 out of 10. They always have what I need and the grooming department is fantastic. I go to the one in Bloomingdale, Illinois.

Petsmart refused to groom my 8 pound yorkie except on Monday, Tuesday, Wednesday or Thursday which are days that I work and am unable to get my dog into the groomers without driving more than 50 miles to get her there. She supposedly gets aggitated with the groomer during the grooming process and they need more time with her to provide this service even though they provide the service on Friday, Saturday and Sunday they will not take her on those days.

I took my healthy 8 month old puppy "boomer "to banfeild vet petsmart in loveland colorado. They neutered him, microchipped him and amputated a small broken piece of his tail. They sent him home with 3 perscriptions. tramadol, carprofen, clavamox. 4 days later my puppy is dead. I just paid $930.08 for these people to kill my dog.

I find it very sad that the majority of people only write to corporations with negative comments and rants. Although PetSmart's corporate office will more than likely never read this, I want to express how much I LOVE my local PetSmart in New Tampa, FL. I have been bringing my dog there for the past 2 years for training, boarding, day care, and the vet. I do not use the salon because he is too skittish with his nail grinds. All of the employees and managers are so nice and know us by name. I especially enjoy when Ally, David, or Jennifer are there to help me. I have also purchased live animals from this location (some fish and hamsters) and they are healthy and great! This location really shows that they care about their customers and animals. Thanks, PetSmart.