Petsmart Corporate Office & Headquarters

Your shipping department really needs to get training. Don't you know that when you have a heavy item of 80 pounds you need to double box the item. Explanation: Put the item in a box, then put that box inside another box. If needed inside another box. Boxes must be of HIGH grade to with stand the weight being shipped. I am surprised that UPS accepted the package to ship. Items shipped were spilled and lost in shipping. Item package (box damaged), Shipping box was damaged. For lack of knowledge on how to ship, leaves Petsmart undesirable for future orders.

This one pet smart out and Lancaster has a beautiful sand boa thats been there for very long and one of the employees keeps telling me to get it but the thing is you guys charge a arm and a leg for it. You have it priced at 100$ then put it on sale for 95$ like that makes a big difference when I go online and find ones for 40$. But I'm going to hang in there a little longer because its a beautiful snake and im not goinh to give up on it to easily.

Since you have brought in new management at your store on Stapley Rd. in Mesa, AZ the store has gone downhill. I have shopped there for 13 years and the new store manager treats customers with a rude attitude. He has absolutely no people skills!!! I spend over $300 a month in that store and was spoken to by him as if I was a child. There are plenty of other stores where I can get the specialty diets for my pets such as PetCo and Pet Club. If he continues to treat customers with a scowl on his face and a growl in his voice I will be taking my money elsewhere!!!!

I took my shih tzu in for a groom. They cut off almost all of her hair which was fine. The next day we noticed blood coming out of a cut under her left eye! The groomer obviously cut her. When called and told about the incident the groomer tried to tell us that we needed to take her to the vet pay the charges then fax them the charges and they would send it to corporate! Mean while my pip has to suffer from a cut under her eye while they try to figure out if she did it by herself in which she didnt. Ridiculous!!

Scheduled 10 days in advance for the next available appointment for a Sunday 8 am grooming. When I showed up, I was told the groomer had called in sick and they had no openings for another week. The groomer and manager went on about how they were short staffed. I understand that they have a staffing problem but their problem has now become my problem (and my poor hot poodle's, who needs a haircut!!). Petsmart is not a mom-and-pop shop and indeed they have put out of business many small shops with excellent customer service. I will now travel much further to get my dog groomed by someone who cares about their customers.

was looking in the clearance bin at my petsmart in warner robins g.a, found some toys in there for my dog, checked the price on another isle for the original price , found it wasnt marked down at all, but had a clearance sticker on it, asked the manager to start with what she expected when she shopped for something in clearance , she even replied, well, i guess i expect a lower price!, so i showed her the toy at 7.99. showed her where on the shelf new it was already 7.99!, another manager came along and boy did they trip up on there words. freakin hilarious!, warning people! pets mart clearance items are always marked down, they even admitted it in the end and said they didnt have to.!

I'm a trainer at a Petsmart. Another employee set up a website with permission. It's called "Petsmart Brandywine Dog Training". I have taken it over and have been posting beautiful pictures of the graduates and their proud families. It is very popular. I just want to know why it has to be taken down now, since there is nothing offensive on it. Also there is a local shelter that petsmart sponsors that lets people know when to come in to the store to adopt a dog. Please check it out for yourself and let me know what you think. You need to be on facebook to view this public page. Thank you for your time and consideration.

I took my 2 teacup yorkies in to get a haircut. I have been taking one of them there for 3 years. I went and got them came home and laid in the bed with them for awhile before going to sleep..I put my hand under the covers to pet them and the baby made noise when I look at her I noticed a big chunk of her skin was missing.. I took her in the first thing in the morning and gave them a piece of my mind... I did not like the fact that they tried to hide it from me..There is no way with that much skin CUT off that there wasn't any blood... I am still upset. Meds and already had a fever.. They only paid $41 to banfield this is crazy I just paid $88 to the groomers I will not go back and will let everyone see the pic's I took..They could have atleast told me but they acted like they never knew it... Denied it the whole time....

I have just started taking my 6 year old dog for training at Pet Smart The price was great compared to other dog trainers. I could not afford the training until I found Pet Smart training program therefore I will be going to all the levels of training. The store is clean and the employees are helpful and wonderful to the animals and their pets:) that come in to get supplies. Shep and his pet Susan:)

On June 25, 2013 I took my cat Leroy to the PetSmart in Pace, Florida. That's 4735 Highway 90 in Pace. The groomer there was Lori. Lori did an excellent job on my cat, I was very pleased. She took time with him, handled him gently and finished the job in an hour. I will definitely be taking Leroy back to Lori. AlvaJo Allen

My wife took our dog to grooming on the laburnum store in Richmond va last week and let me say we won't be using you guys again. There was a employee shouting the lewdest most foul things.my wife stood in the isle and waited for the girl to turn to confront her but she didn't notice or ignored her.my wife was tired and went through with the grooming. The girls in the salon did their job but we won't be coming back. She felt uncomfortable and what are we paying for? To hear some disrespect come from the mouth of a 20 somthing kid? No thanks

Sugarland Texas petsmart tells you a 4-5 hour window to groom your dog. Showed up 3.5 hours later, and employees were chatting away, and my dog hadn't been touch. Lousy service!

My wife brought our dog to get groomed and after she picked them up. She noticed one of Dog's eye was close and he cannot open it. Obviously the groomer poked my Dog's eye with a scissor and did not warn my wife about it. After she went back to the store the groomer was making bunch of excuse that our dog scratch his own eye ball. Keep in mind it's not even just a scratch its a puncture right in the middle of eye ball. The vet took a look at our dog and said it was obviously done by the groomer. The groomer did not even finish the job also, she did not trim the nails and finish around the paws. Now or dog cannot go somewhere bright or else he would get a headache.

I have been to Clarksville Indiana store every week they have sales for turquoise guppy but on the day sale starts they are always out very disappointed

I bought fish from Hamilton, NJ Petsmart on Friday. By Saturday morning, all of my fish in my 75 gallon tank were dead!! This is outrageous!! Some of those fish we have had for many years. OMG!!!

Told by Roseville Mn store that "PetSmart" is moving toward an organizational policy they will not groom dogs with behavior issues? My 10lb Yorkie does not like to be groomed but we have complied with shops request to use a specific groomer and paid EXTRA to accommodate your policy to more for dogs who nip. Surely our 10lb dog is not the only dog who dislikes being groomed-don't promote company policy as an excuse for a staff preference.

My dog goes to the doggie daycamp 3x a week. Well Last night i had to take her to emergency vet at 4am b/c she was throwing up bile. 3x in ten minutes. Kennel cough is what the ytold me she had. So that means some dishonest person brought their infected dog in there and my puppy caught it. So now my puppy and she is a puppy has to wait 4 weeks until she goes back, and I have a $200 vet bill

I have a 7 year old great white pyrenees who is in need of a good grooming. I called and scheduled an appointment with Petsmart and described in detail how he was old and his hips were not doing to well and the woman said that they could handle everything fine and that nothing would be a problem. Believing her I made my dog, Cosmo get into my car which was not an easy task being 180 pounds and having bad hips. When I arrived at Petsmart they looked at him and said "oh we wont be able to handle him". One lady was more understanding than the miserable girl working in the back who just kept going on about how they could not handle working with him. They called in the manager and he said to have him out down at the vet! It was appalling. After 20 minutes of arguing with them they still said no so we had to get my poor dog who they could clearly see was in need of their services back into the car again to come home and continue to suffer!

I recently had a sick dog and needed to get prescription dog food from petsmart in loveland. The same night I purchased the very expensive food my dog had unfortunately died. When I called petsmart to see if I could return the food they told me that was fine. Two days later when I had a chance to return to the store they sent me away without returning the food. I returned the next day and was again turned away. The third time my husband returned to take the unused and unopened food back he was successful but was told by the clerk he was no longer welcome into the store! We just lost our beloved pet and petsmart made it nearly impossible to return their product. I will never return to this store again!!!

I am Very upset that corporate office decides to remove this item off the shelf and replace it with the pine scent. I loved this litter for my cats and the scent was amazing but since when a person in office makes that decision to change what the people want? Look at what sells people if you are so smart in corporate office. I will go elsewhere and so will my many unsatisfied friends.