O'Reilly Auto Parts Corporate Office & Headquarters

Today I took my car to a mechanic where a wheel bearing had to be removed and was taken to a O'Reilly store. The store received the part early this morning and after 3 pm this afternoon my mechanic said they called to check on the work and the machinist had not came to work. NOONE called either me or my mechanic to let us know this delay. I work for the postal service, so not only have I lost a day off work, but my time. I have requested a regional manager contact me, which he has not as of this moment....I think they need to change the name of the stores to OREALLY??? cos I wont be going back....

The reason for this is. I went into the O'Reilys in Issaquah and I was treated with what I would call non professional attitudes. I am a 60yr old lady. I went in to get some brake fluid and coolant. The coolant was in the front which was great. However the I asked where the brake fluid was. The man who was at the counter was resting his upper body on the counter said it's down Isle 1 on the top about midway down. He did not even show me where it was. After I finally found it I pick it up and took it to the front desk to pay for it. The young oriental man said to me what do you need in a rather sarcastic way. He than proceed to want to know who was helping me. I pointed to the gentle man who had by this time gone around and was standing at the other counter. Someone else came over and said it hasn't been rung up to go ahead and ring it up. He did and than he said it was 29.50. When I gave him the 29.50 he said to me do you have the other three cents in a rather abrupt way. Then when a man came in to the store that they apparently knew they greeted him with joy and wanting to know how everything was and so on. I felt as if I was a female that was not worthy to be in you store. I will not go to you again I will go to NAPA from this time forward. Sincerely yours Carmi R. Jorgensne

Daniel West, store manager at store number 504 in cleveland tx, and Casey Councellor, assistant manager at store number 504 in cleveland tx, have been sleeping together since February 16,2010. This is against company policy however they still get away with it. I was terminated for a private conversation with my own boyfriend but the can have sex in the conference office upstairs at 6am every morning??? YoYou people need to be looking at them and not us folks that bust our butts to make money for a company that would throw there own mother under a bus to save their own hide. This company is a joke and the so called managers at store number 504 in cleveland tx are poor excuses for human beings much less managers at a multimillion dollar company.

I was recently employed for three years at oreilly auto part store 504 in cleveland tx, i devoted lots of time and energy into learning all i could, i was an rss, i had my assistant manager book done and i can literally do just about anything in the store. But i knew too much about my manager Daniel West and assistant manager Casey Counsellors romantic relationship so my hours were changed to closing every night and having to take lunch an hour and twenty minutes after i got there. Way to go team, someone really needs to investigate 504 in cleveland tx 77327. There are alot of good workers under very poor management there.....i quit last friday, because i know that calling Ron Biegay from hr or Judy Mckinley dist manager gets nothing done. Investigate the store, send in a secret worker or secret shopper, you will see the "assistant manager' on her cell phone in the back, customers will be backed up to the door and the "store manager" will be off holding a piece of paper pretending to work. I really loved my job but the squeeky wheel dont always get the grease.

Worst customer service experience ever. Requested a part to be ordered and was told the part was never ordered and the person responsible nolonger works there. One of the men at the store said he thought he saw the part in the back, To make a long story short the manager sais he knows his job, I'ts not his fault the associate did not order the part and I should leave before he calls the police... Do not go to O'Riley's in Millbrook, I think the managers name was Chris.

I'm from West Plains,Mo and on the 22nd of March 2011 I took car battery to the store in West Plains for a replacement as the "New" battery I bought in September of 2010 was defective.That's less than 6 months of use.At the store the employee looked up my name as I didn't have the receipt and he did find my name listed along with the purchase cost,time of purchase,etc.He told me that the battery which I brought in wasn't the one listed in the computer.I told him he was 100% wrong as this was "definitely" the same battery.He consulted the manager and he so much as told me the same thing.I told them that obviously their employee back in Sept made a mistake and must have listed a wrong battery number.The bottom line is they did not honor a replacement and I had to buy another battery elsewhere because of an employees mistake.I'm very "disgusted" with O'reillys in this city as they must think money grows on trees.Employees were very professional. Marlin Sipler

3/15/11 7pm and them again 8pm I'm from Missouri and the gentleman working at your House Springs(Mark) and the Fenton locations are incredible. It sure is nice knowing that there is still good help out there. These guys show perfect example of what it takes to get your company to the next level. I'm a GM at a local resturant and was VERY impressed last night. See you soon..... Thank You, Mike Doyon

Hade a bad time with one of your manager staff @ your addison And kedzie store ,chicago il 60618 I have sign co and been doing buiss for about 12 years allways buy all my auto needs @ this store and never once had a problem until today I called the store ahead of time and ask if I can pay with a company check the person said sure no problem to make it short I had about $ 141.54 worth in tune up parts and when I gave the person the check another guy screams out from the other side of the counter we cant take that check ! I then said why not I only been using my sign company checks for12 years! So the person who ran the check so call manager of the store said that the check was declined I call my bank thinking something was wrong with my acount but it was fine the manager was very nasty and not prof and started yealing @ me in front of everyone when ask the manager is name he said no and picked up the phone and told me I had to leave I write checks every where in chicago . If this manager is still working for your co and is not fired & is still working with your cor im force to take my buiss somewhere else this happened eiarly afternoon march 11 2011 hope you value my buiss Thank you and good day Mario mercado Mario's sign designs

I was on a christmas shopping trip with my wife in Fort Worth When the Alternator on our vehicle quit charging. Not knowing the area or locale stores I call Faye at the Jacksonville,Tx O'Reilly store where I live. Faye was quick to look up the part I needed gave me all the part numbers I needed along with the prices I should expect to pay. I looked on my computer and located the O'Reilly stores in the Fort Worth area and contacted the store at Main and 28th st. Gilbert was able to conferm the item I needed was in stock. I made my way to the store and ask for the part I needed Gilbert heard my request. Recognising me from the phone call came over to assist. The part was found and he loaned me some of the tools I needed to change the alternator there at the store Henry the store manager as wall as every employee I aproached for assistance through this project was very helpful. I was very impressed with the consistant customer service and friendly attitude of the employees. They made a potintally costly brake down painless and enxpensive saving the shopping weekend. Thats the customer service mindset many of the companies are losing today.Please strive to keep this mindset alive. Customer for Life Leslie Moore Jacksonville Texas 903-721-3316.

I normally do my auto and farm machinery business with O'Reilly Auto Parts store in Clinton,S.C. I can't tell you how many times they have went out of their way to help me get the right part. Today I was working on a tractor and needing a thermostat.I stopped at NAPA Store since it was closer.The guy told me I would have to go to a tractor dealership to get one.I left Napa and stopped at Advance Auto on the way home and he tells me the same thing.Now neither store offered to look it up or order the part.I told my son since I'm this close to O'Reilly's in Laurens,S.C.let's stop their.The guy looked the part up after asking the tractor make.He had the thermostat in stock,plus the gasket,radiator hose and clamps...Needless to say the Clinton and Laurens Stores will have all my business from now on.I will pass this information on to my friends too!