O'Reilly Auto Parts Corporate Office & Headquarters

Don't work for this company unless you want to live in your car They pay horrible and you'll never see any raises I worked for two years begging an finally received .19 cents oh joy glad the big wigs get theirs 1.5 billion in sales I one quarter and they can't share

Never again will i go to O'Reilly's. The customer service was horrible, and their return policy is a joke. I stopped by to see if they could do anything about my headlight that had just burnt out only 5 months after purchase. I was pleased to hear that there is a 1 year warranty on the light, however when they tried to look up my transaction they found nothing.. So I asked how this is possible, I give my name and number at every transaction. The associate replied with “we don’t enter every transaction in our system”. Well then how the **** am I supposed to get the warranty? Do you guys just randomly put transactions in your system or what? He then replied with a cocky remark, “no, its not random. We don’t always put every transaction in our system, sometimes you have to ask. You could by a pack of air fresheners right now if you want and ill put it in the system..” I felt totally cheated and at this point I was real pissed. I went home and printed off my bank records for proof of purchase and he finally accepted the return. When I gave him the bulbs, he told me they didn’t even sell those kinds of bulbs there. He was accusing me of bringing in some random ass bulb trying to return it to their store. I looked at him face to face and he just laughed and said sorry man, nothing I can do. At this point I was furious because I had proof of purchase and the associate was accusing me of lying. Finally another associate came over and said actually we do carry these bulbs. After about an hour of dealing with their bs I got everything taken care of. I think it is safe to say that they lost me as a customer that day along with at least 30 others. --Spread the word--

The customer service was horrible, and their return policy is a joke. I stopped by to see if they could do anything about my headlight that had just burnt out only 5 months after purchase. I was pleased to hear that there is a 1 year warranty on the light, however when they tried to look up my transaction they found nothing.. So I asked how this is possible, I give my name and number at every transaction. The associate replied with “we don’t enter every transaction in our system”. Well then how the **** am I supposed to get the warranty? Do you guys just randomly put transactions in your system or what? He then replied with a cocky remark, “no, its not random. We don’t always put every transaction in our system, sometimes you have to ask. You could by a pack of air fresheners right now if you want and ill put it in the system.” I felt totally cheated and at this point I was really upset. I went home and printed off my bank records for proof of purchase and he finally accepted the return. When I gave him the bulbs, he told me they didn’t even sell those kinds of bulbs there. He was accusing me of bringing in some random ass bulb trying to return it to their store. I looked at him face to face and he just laughed and said sorry man, nothing I can do. At this point I was furious because I had proof of purchase and the associate was accusing me of lying. Finally another associate came over and said actually we do carry these bulbs. After about an hour of dealing with their BS I got everything taken care of. I think it is safe to say that they lost me as a customer that day along with at least 30 others. --Spread the word--

I was treated with disrespect at the O'Reilly auto parts in Griffin Ga when the sales asso. was waiting on me and stoped waiting on me to answer the phone and take care of the caller and look up parts and prices forthe caller when i was a customer standing at the counter, without finishing the business with me. I addressed my concerns as to why the caller was more important than me He got very rude and stated it didnt take that long. Reguardless of the time it took, I was a customer standing at the counter to do business the caller was price hunting by phone. Who was more important here. Apparently to Bre the associates name the caller was more important. I will not do business with this store again

i bought an alternator from shucks and it was actually the right part to bad it was lacking an insolator so it fried my wiring to i honestly want to know if thats how yuo handle buissness because if you look at the cameras you can see the guy staring at the alternator inspecting it right before he put it in the box so did you purposefully sell me a defective alternator or did he not even know that is was defective he gave me that alternator with an externalpeice missing he inspected it and i even remember him running his fingers on the threads where the insolator should have been im not going to get nasty and i would like a reply im a mechanic and i will honestly say that ive had the wrong parts 20 times between me and my coworker i used to have to pull out the gaskets count them make sure gaskets didnt get put into the wrong boxes and ive heard of them selling a fuel pump for a ridiculous ammount of money to a woman so guys watch out this is beyond common mistakes and i belive they put deffective parts in a certain spot and every now and then they take one out sell it and pocket the money and call it in to the big wigs as scrap metal or that its still in there store is what it porbably shows up onyour computer when i brought my alternator back in they would replace it but the wouldnt cover my wires because to the computer i probably have a ddifferent serial number on my alternator than whats registered in the computer i want this company to take me seriously and reply thank you

my name is angie ellingston and i live in benton ark. the store here is so incompitant its really sad 3 times now i have prepaid to order parts then im told no one checked to be sure if i could even get the damn part the employees at this store are so stupid you tell them the part you need and if its in stock they bring you the wrong part several times before they get it right your average stay in the store is about an hour i think i should get store credit or something for my trouble yes there prices are nice but it dont help much when the store and employees dont do right by the customers just thought your office needed to know of this problem we have in benton ark. thanks for your time angie ellingston

I went to your store 2076 and i got the worst service from the store manager i think his name was Davd something with a m. anyways i asked for his help to put in a light bulb and he said he was not allowed to do so it's against company policy. After he told me he could'nt help me he just walked to the back of the store and left me with no help or any options. How can a company have a manage with no consideration at all working for them.

i shop at a shopping center in sebastopol, california with an o'reilly store. this center has many other busineses which i try to patronize. if i can find parking. o'reilly employees insist on parking very near their store--and many other stores--even if i cannot. and it is not as if it is not a huge, huge, parking lot where thery could park a ways away. complaints to o'reilly management have been treated rudely or dismissively. i guess you do not have to be an o'reilly customer or employee to dislike o'reilly--and it really could care less.

oh, and i forgot to say that the o'reilly sebastopol employees called the police on me, after taking down my license plate no. as i was sitting in the shopping center parking lot. great!! and the police came. and left.

Sounds to me like alot of disgruntled employees who didnt get their way.. You could ask any of my fellow team members I work with them thru all the thick and thin.. I have personally defended alot of them and would do it again. Just cause your manager did not do the same for you does not mean all stores are this way... As for warranties --Remember to give them your phone number so it could be registered in the computer and if you dont then Yes you will Have NO warranty unless you have a receipt showing when and where you bought it.. Dont like it ?? thats anywhere you go .. And for Fallon Nevada---The team member at that store shouldve have called to verify the part was in stock and put their hands on the part. I can only apologize for that.

O'Reillys treats its employees very poorly. In my experience, their management from the Store Managers on up through Corporate is entirely dishonest, and all they care about is getting their bonuses, no matter what they have to do (lie) or who (employees) they have to step on or use. In the district where I worked, harassment, threats of retaliation and verbal abuse occurred on a regular (almost daily) basis. They are also great at falsifying documents and covering up things. It appears the whole organization is corrupt and unethical. They definitely seem to operate on the "good ole boy" school of management. O'Reillys encourages employees to report theft and suspicious activity confidentially, but when they do, the employee is immediately harassed and terminated. The person who was reported as stealing is told verbatim what was said and who reported it as soon as the next day. I personally witnessed a Store Manager stealing between $300-$1000+ almost every working day and nothing was done about it. This individual is still employed at O'Reillys and most likely still robbing the company blind, all under the watchful eye of the so-called District Manager. Almost every employee in the store was aware of what was going on (but threatened if they were to report it), and a couple were in on it also or helping to try and cover it up.

This company encourages employees to call in and report if they witness employee theft. The information reported and who reports the information is suppose to be confidental when reported to loss prevention. I know first hand that when you call loss prevention it is not keep confidential and the details of who reported and what was reported goes right back to the people you reported for stealing. When you report theft loss prevention should not call and tell the person that is stealing that you reported them. The person that reported the theft was harrassed and terminated for made up reasons. The people that are stealing from the company got to keep there jobs. I think this is very unfair and unprofessional to let an employee who is trying to do the right thing for the company be treated this way. The company should stand behind the honest and loyal employees.

I worked for O'Reilly for over a decade. It a shame that everything get put on the store for poor customer service. The store team members are unpaid and have to take all the abuse. The DC's are poorly ran and the team members who work in them are not held accountable for not doing there jobs in getting the right parts to the right store at the right time.

Are you complaining you didn't know it was made in China? Read the label on the box. Are you complaining that it failed and you didn't know it only had a one year warranty? Read your receipt, warranty information is printed on all receipts from O'Reilly. Lastly, not that I expect you to understand latin, but never forget Caveat Emptor, meaning "Buyer Beware". This means that you are responsible for your purchases. If it ends up not being what you wanted/expected, then you shouldn't have bought it. Don't expect others to save you from yourself.

Oreillys rates pretty bad in my book. My brother bought a battery in March 2011. It went bad in December 2011. The battery is under warranty, but they want to charge him a prorated charge for a new battery. Now I could see if the battery had been used for a good length of time, but nine months is not that long. Seems to me that the battery must have been on their self for awhile before my brother came along and bought it. Now he has to pay again for Oreillys being money grubbers. Like I told my brother...Walmart just exchanged a battery for us that was under warranty and was just about to expire and they did not charge us a dime. Maybe people should check other places out before they buy things from Oreillys.

I bought 2 front wheel bearing assemblies from oreillys 2 years ago and had to replace the left front yesterday by Belle tire on my 2003 dodge ram. This front wheel bearing assemble failed only after 20,000 miles on it. This part was made in china which I did not know and confirms that oreilly sells defective parts. I went to there Woodhaven store to get a refund and the bozo's told me that the part had only a 1 year warranty on it? So I will no longer buy any parts from oreilly and tell all my friends to boycott the store. Thanks alot oreilly, your parts are junk!

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U people get what u pay for as far as employees, NO one is trainded properly if u have a complaint u will be shipped out or have your hours cut! Parttime people are treated like dirt, WE R the backbone of your schedules. We may have to wait months to get your end year evals. Managers wont give a decient eval because it affects his bottom line MONEY. Its all about them! Piss poor Management team. Sad sad. Looks like a nation wide problem. Ted and the boys dont have a clue!! Put ur asses back on the street like u used to do. Get it together or loose it boys!! You dont work for a pttance. They give us a 3% raise. 26 cents if u can get it. Last one took 6 months to get. Your getting more than your paying for! This is not the Company store and We Dont Owe our Souls to it!

I bought a heater core at O'Reillys in March of 2011 and put it in my truck. It started leaking in October of 2011. In September of 2011 I replaced my son's heater core with one purchased at O'Reilly Auto Parts. It started leaking yesterday. An employee at O'Reilly just now told me there will be normal corrosion in an aluminum heater core and to expect it. I am a certified Ford mechanic and find this unacceptable. It will take me around 9 hours to replace both of these heater cores and the bill from a garage exceeds $600.00. If you have had a similar problem with these heater cores please contact me at woodros460@yahoo.com and maybe I can help with your added labor costs that O'Reilly seems not to be concerned with.

Prior to coming to work for Oreilly in May of 2010 I was also a customer. I live up in the Duluth Minnesota area and had been a few of our stores in the area. I was always treated very nice and never had a bad experience at any of our stores. Even as an employee and a customer my experience with Oreilly has been a real pleasure. I love my job and look forward to many years of both working and shopping at Oreilly. Proud to be a team member.