O'Reilly Auto Parts Corporate Office & Headquarters

I don't know if this is a concern for your company or not . Your manager in Huntington WV , Delano Bryant is a former Auto Zone employee . He is asking employees for confidential passwords to our corporate conference calls so he can listen in . Is this how you do business ? Is the DM instructing him to do this . You might want to let them know that it is illegal .

so we went into the store to get a simple thing as thread locker -as was i was in a hurry as i drive truck for a living-this was at the Fernly store in Nevada, as i went back to Reno i read the tube and noticed that they had given me the wrong product--as i went into the store to return the item and get a simple exchange they said they could not look up on the computer and i said that this was tues the 20th at 10.00 am they said you are SHIT OUT OF LUCK.. THE MANAGER WENT AS FAR TO SAY IF I WAS NOT WORKING RIGHT NOW I WOULD KICK YOUR ASS- VERY RUDE PEOPLE SO WE GOT INTO AN ARGUMENT AND HOW PROFESSIONAL IS THAT TO HAVE A MANGER OF A STORE THREATEN A CUSTOMER WHO HAS BEEN A CUSTOMER FOR OVER 30 YEARS!!! A $14.00 DOLLAR EXCHANGE THAT HAS TURNED INTO BLACK BALLING THE COMPANY REALLY !!!! WE NOW WILL TELL EVERYONE TO GO TO AUTO ZONE AND NAPA KRAGEN WAS GREAT O'REILLY IS SHIT ....ALSO THE RENO STORE CAN SUCK ASS TOO ... THEY TOLD ME THAT I CAN GO FUCK MYSELF REAL PROFESSIONAL THE BBB WILL LOVE TO HEAR THIS STORY AND SO THEY WILL .....

I own a auto repair business and according to the local store am their biggest customer. I called at 7.30am to get a price on an ECM at 5.30pm I'm still waiting. In the meantime the customer i was trying to get the price for went into the store and got a price within 10 min. This store 1372 is run very horribly. Its been open 5yrs and has had 5 managers. The district Manager Terry Walker is a real piece of work. He doesn't even have the balls to come down to my shop and talk to me. I tell him my concerns but he doesn't care. I'm guessing they are getting ready to get a new manager, because the other day their loss prevention team told the manager that i didn't pay for a part the week before. I pay for every part that is delivered to my shop by check. I produced the check number and amount, but never got an apology for being called a liar and a thief. This comes from a store that had 2 employees get robbed twice. They were no where to be found and someone robbed the safe TWICE. They were written up for their first and final warning but never fired. I think they need to do an overhaul from top to bottom. It just pisses me off that i can spend as much with them a month as i do and a walk in customer can get a price way before i do. This week i started buying somewhere else, so we will see whos more important someone who spends $10.00 once or someone who spends $5000.00 a month.

I worked (slaved) for CSK for five years (left twice) and O'Reilly Auto for three. Employment opportunities are limited in my part of the country. I really do enjoy selling car parts. So, I stick with it. This note is to make a few of my issues known. I personnaly have never known a company to have more deprived or less qualified individuals to be employed in positions with management authority over others. My experience has been that as long as the corporate folks are hauling the money out by the truck load. All else at best, is secondary and normally a non-issue. Your audit procedures only measure one piece of the pie, YOURS! I am convinced that the coorporate powers that be would consider these things to be the real world of business in today's corporate America. Take a look around. As a nation, we are and have been in long term serious trouble. Why is it that your front line employees have no idea who you are?

I was traveling through Mississippi and knew I had a tail light out and wanted to replace it before dark, so I stopped at the 1st parts store I saw, an AutoZone. After walking in, I saw a handful of customers and since nobody greeted me, I started counting employees. Evidently there was a meeting going on because I counted 13 bodies wearing AZ red. After finding the bulb myself, I went to the counter and nobody spoke to me. I waited only 30 seconds and returned the part to its location(I'm a parts specialist myself) and left the store. I wish I'd paid attention to which city I was passing through, but can only remember it was on US49. After leaving, I quickly noticed an O'reilly Auto Parts sign and crossed the street, pulled into a space and went inside. I didn't make it 5 steps into the store when I heard, "Welcome to O'reilly! We'll be with you in a moment." I was good with that, as it has become standard procedure over the past 15 or so yrs. The counter was full of customers(could've used more employees). What did surprise me is, the guy who called out to me actually came from behind the counter and asked what I was looking for that day. I told him and he showed me the isle where I got the bulb. After that, I asked about a fog lamp assembly and you HAD IT! Not just the bulb itself, but the entire lamp! I was also loaned the screwdriver I needed to replace the bulb, thanks. Having spent some 20yrs in automotive parts, and having worked for AZ, Advance, GPC, Carquest and other parts companies (even new car dealerships), I was fairly impressed not only that the part was available, but that the guy behind the counter wasn't just helpful, but actually knew what he was doing. Keep people like that and you'll never fail as a company! Parting comments on behalf of O'reilly stores everywhere: Mistakes ARE made as part of life. However, some of the "bad stories" here look totally fabricated by people who'd do best having a mechanic repair their vehicle rather than "fixing" it themselves. Looking up parts is NOT as easy as some of you seem to think it is, by any means. Automotive parts change constantly because vehicles are constantly changing. It's not 1970 anymore. The resounding issue I see with you "unhappy" folks is a clear LACK OF EDUCATION on your part. All caps won't help! Poor grammar won't help. Being ugly about what you think is the only thing that matters... won't help. Being WRONG, as most of you obviously are, won't help either. Finally, being an ass by throwing out the "race card" only serves to make you look like a racist yourself. Knock it off and you'll avoid doubling your troubles. Have some patience, use your good manners, ask for help if you think you need it and remain as calm as possible. It will get you EVERYWHERE! O'reilly not only has my business, but I would work for the company myself, based on my visits to the stores since that day in MS.

I live in Fallon Nevada and I went in to Replace My Starter and Carberator. I had a One Year warnity on.. The guys who work there said that they did not have it in stocked that the store in Fernley Nevada which is a town over about 20 min away had it in stock so they said we could drive over there and pick it up which is fine...So I drove all the way there and that stupid Store DID NOT HAVE IT IN STOCK!!!!! So I waisted My time from WORK and GAS FOR NOTHING!!! YOUR STORES SUCK AND I WILL NOT BE USING YOU ANY FREAKING MORE....YOURS TRULY ONE PISSED OFF CUSTOMER

Store #216 Shawnee oklahoma.... I get the wrong parts more often then the correct ones. "well it was boxed wrong" "well the employee who sold it to you was new" Whatever....... The fact is that I have to drive 44 miles round trip to go to the oreillys in shawnee twice per part. sometimes more. I have been doing business with and purchasing 98% of my parts from them for more then 15 years now. I lose money when I have to chase the same part many times. The manager at this store(Marcus) is great as is Chris. most of the rest of empleyees are idiots and care nothing about getting the right part or even looking in the book. If the computer does not have it, we dont have it. I'm too lazy to pick up a book. I will be looking for a different supplier of auto parts to try. I did not see a rating of NO stars to choose so I put one star.

Our local office has put 5 transmissions in my dually in the past year. It has been a matter of either not actually ordering it, or the wrong one was ordered, or we were told it would come in on a particular date and did not. The ones we did get, did not last or did not work from the beginning. The store manager never returns calls like she says she will, she tells you one thing and something else is the truth, or when we call she has taken off for the rest of the day. The customer service has not been what you would expect out of a store that is suppose to be selling to the public. The quality of parts seem to be very poor. I use my truck for my business and you cannot rent a truck any more. I have had to rent from my friends and was told the store would pay me back. I had to pay the mechanic up front because this store owes him for other warranty work. I still haven't been paid for that like the store manager told me I would. I need some answers, I do not want to talk to an attorney, but I may not have a choice.

Bought life time brakes at hy 80 Phenix City, Alabama , then needed new ones Rodger said can't exchange them cause the employee does not work here no more. I said that does not have any thing to do with my life time brakes. He said here's is my boss , he told me the same thing, and i said i will not come here no more they lie, they don't stand behind there products!

Went to O'reilly store in Exccelsior Springs, Mo and bought 2 u-joints for 1996 Checy PU. Went to install them and the rear would only go in part way. After about an hour took the drive shaft and u-joint to a dealership and after they looked at it said that was not the right u-joint. Took that one to Paola, Ks store and they exchanged it for the right part. I ended up paying $50 to a dealership for the wrong part being put in right box. I contacted the Excelsior Springs store to see if they would help with the labor cost on their mistake and they told me they weren't responsible for parts being packaged wrong and being sold to me. Pretty poor way to do business. Will have to use other parts dealers and see if they stand behing their service.

I am doubting that this review will make the charts... but I will be making the same post to sites, nationwide. This is the second time that I've made debit-card (cash) purchases for parts of which I could't use and, subsequently, requested a return (for): the first (purchase) was for a pair of $270 hub assys., and the second was for a $10.80 o-ring kit. Although I used my debit card--which is treated as a cash transaction--I was made to wait THIRTEEN DAYS!!! before my acccount was credited. The $270 was debited immediately upon purchase... but I had to wait 13 days for my refund!? The same individual (Thomas, Galloway store, Mesquite Tx.), today, refused to give my money back on the $10.80 purchase... reciting the same rhetoric. I called corporate and spoke with Mitch... who informed me that he would look into it. HA!! Looking into it isn't returning the money which I paid. Debit transactions are immediately debited: that is, the money is taken from the consumer... and IMMEDIATELY deposited into the retailers'/vendors' account. Where do you folks get-off extorting people? How many tens-of-thousands of interest dollars does your company earn while holding consumers' money at hostage? I will pursue this every day, every year and will awaken as many persons to this travesty as I am given the days to do same. I wont quit! X Customer and staunch adverary, James

I NEED A RESPONSE RIGHT AWAY I DON'T KNOW WHAT IS GOING ON BUT SOMEONE HAS BETTER TELL ME SOMETHING THIS IS STRAIGHT UP BULLSHIT. I AM SO DISAPPOINTED IN YOUR COMPANY I WILL NEVER BUY ANYTHING AS LONG AS I LIVE OUT OF YOUR STORES ANYMORE AS WELL AS ME LETTING MY LARGE VARIETY OF FAMILY AND FRIENDS KNOW NOT TO PURCHASE ANYTHING THERE EITHER. I HAVE FOUR SMALL CHILDREN AND THIS SHIT HERE THAT YOU AALL ARE DOUNG MAKES YOUR BUSINESS LOOK VERY BAD. I WENT INTO THE EVERGREEN GRAND RIVER STORE ON TUESDAY THE 19TH TO URCHASE AN ALTERNATOR I GAVE ERIC THE CASHIER $131.78 IN CASH HE PUT THAT ON AN O'REILYS GIFT CARD I ASKED HIM WHY WELL THOSE ARE THE PROCEDURES THEN HE TOOK $20.00 OFF MY CHASE BANK CARD. SO I LEFT I CAME BACK BECAUSE I HAD THE WRONG ALTERNATOR HE HAD TO ORDER THE OTHER ONE I TOLD HIM THATS OKAY JUST GIVE ME MY MONEY BACK HE WENT AND GRABBED ANOTHER GIFT CARD TO PUT ALL MY MONEY ON IT I TOLD HIM HELL NALL THATS NOT WHATS GOING ON I GAVE YOU THE MAJORITY IN CASH AND I WANT IT HOW I GA E IT TO YOU, WELL HE TOLD ME TO TELL HIS SUPERVISOR THAT SO I SAID WHERE IS HE NO PROBLEM I DON'T BITE MY TONGUE SO THEY TOLD HIM TO GIVE ME CASH BACK HE ASKED FOR MY CARD I GAVE IT TO HIM THINKING HE WAS GING TO PUT THE $20.00 DOLLARS ON IT HE PUT THE WHOLE $151.78 ON IT NOW HE HAS FUCKED ME AROUND COMPLETELY THEN ONE MANAGER WANTS TO BE SARCASTIC SO I GOT UGLY AND THEN ON TOP OF THAT MY FOUR CHILDREN WERE WITH ME I HAVE A 4 MONTH 2YR 3YR AND 6 YR OLD I HAD TO WALK THEM BACK UP TO THE STORE WITH ME. NOW I SPOKE WITH MY BANK THE CLAIMS DEPT THEY DON'T SEE ANYTHING NO HOLDS PENDING TRANSACTIONS FLOATS THEY DON'T SEE SHIT WERE IS MY MONEY I WANT TO KNOW MY VAN IS SITTING IN A SHOP WITHOUT THE ALTERNATOR AND I'M BEING CHARGED FOR THAT SHIT BECAUSE OF THE EMPLOYEES FUCK UP AND THATS HOW I FEEL ABOUT IT HE DID NOT DO SOMETHING RIGHT AT ALL I'M TIRED OF GETTING THE RUN AROUND ABOUT MY MONEY. I CONTACTED THE STORE AGAIN AND THEY SAID THAT THE TRANSACTION WAS DONE CORRECTLY I CAN'T TELL WERE IS MY MONEY I'M GETTING VERY UPSET ABOUT THIS SHIT NEXT THINGS ARE GONNA GET VERY UGLY AT THAT STORE BECAUSE I'M NOT THAT PERSON FOR ANYONE TO KEEP FUCKING OVER. I HAVE A HEART DISEASE I'M MISSING MY APPOINTMENTS MY CHILDREN HAVE APPOINTMENTS AND WHEN I CALLED CORPORATE EARLIER THEY ASKED FOR THE INVOICE NUMBER WHICH IS 3326293127 THEY SAID IT WAS REFUNDED NO ITS NOT SO I REALLY DON'T WANNA HEAR THAT SHIT ANYMORE REALLY I DON'T HAVE THE TOLERANCE LEVEL FOR BULLSHIT LIKE THIS. YOU ALL ARE NOT GONNA PAY FOR MY VAN ON THIS LOT A MISTAKE HAS BEEN MADE SOMEWHERE AND I SEE THAT ITS PLAIN TO SEE.IF HE DID THE TRANSACTION ON A GIFT CARD DIDN'T HE HAVE TO UNDO IT ON A GIFT CARD I WOULD THINK SO, HE WAS SO BUSY TELLING ME THAT HE WOULD FIX MY VAN FOR ME HE WASN'T ABLE TO GIVE ME MY REFUND CORRECTLY. THIS IS SOME SAD SHIT I NEED MY VAN AS WELL AS MY REFUND I NEED A CALL 3135887017

i will not tell you where i live or work, but you have employees that make me uncomfortable and have given me an unwillingness to return to your store. these employees have total lack of respect for themselves, myself as a gay man, and o'reillys as employment. for the company i work for, i buy parts as necessary, and fleet vehicles do require a bit for parts, as well, i do buy parts from time to time for my own vehicle. as a mechanic, i do treat your employees with kindness and respect, and yet i am the brunt of their harassments and jokes, all spoken behind my backto fellow employees and other customers while inside the store. it's unknown wheather the manager knows of this harassment or is a part of this stage. to coin a phrase:"i can go down the street to your competition where they have respect for me, and know the value of a customer" if your sexual harassment policies do not include customers, then i can and will end our company account with your database and create one with o'reilly's competition. YOU HAVE BEEN FOREWARNED

I live in port arthur texas i went to buy a heater bypass hose for 2003 impala 3.4 the worker behind the counter said he did not have one with out checking the computer so i asked the other worker to check the computer and he did,but while he was checking the other worker javier amde a very nasty comment to me that he sick and tired of customers thinking that they know every thing so i told him that i spend a lot of money in that store he replyed that he dont care how much money i spend at orielly so i told him i will report him to his manager and he replyed that he did not care who i report to i got very very angry and walked out of the store i am a mechanic and for the last 10 years i bought my parts from orielly exclusively this employee is very un professionslly and respect to customers at all this happened July 3 2011 at 11:30am at the store on gulfway dr Port Arthuir Texas

Your auto parts person who is supposed to be a specialist, gave me BRAKE FLUID when I needed power steering fluid. It destroyed my steering system. The cost is $2,800 which I dont have. I am wheelchair bound from polio and need my vehicle or I'll lose my job and house. Your manager of district 264 Pat Santon, said and I quote 'Its a BUYER BEWARE thing---you should have read the bottle and known better." Well, Iam not a mechanic---you people are the auto parts specialists! Now you refuse to pay for the repairs and have screwed my family. This is devastating to me as a handicpped person who cant just go get any job. This happened in Tigard Oregon.

I was broke down in tulsa oklahoma with a bad battery, fortunatly my son-in-law was with use to help. We took the battery out of the car and went to oreillys store #172which closed at 9pm, however the person let my wife in and took very good care ofher. I dont know his name but his counter # is 1802. This is a super employee and should be highly comended. I am 90% disabled and this type of employee is just really hard to find, thank again.

You should have zero a rating for NO STARS at all!!!. I went to the O'Reilly store at 7871 N Oracle Rd in Oro Valley AZ as I have done before but this time I was treated as if I was invisible!! I am a black man 5' 10" tall about 240lbs wearing my marine hat, I'm a retired marine. I walked in, there were two people in the store as customers, when you walk in a bell sounds to let you know that someone has entered the store. No one acknowledged me!, there was a young man at the counter just standing there he lookied at me but said nothing and an older gentleman on the phone, there was also a young lady helping one of the other customers. When she was done I walked where she was and she walked right pass me not saying a word, such as CAN I HELP YOU! I was in the store for over 45 minutes. Now other people came in were acknowledged as they came they were ALL WHITE and were helped. There was another young man walked pass me to check the pop machine said not a word, looked at me and kept walking. As a man I felt ignored! As a black man I was PISSED!!! I will never shop there again and I will tell others not to shop there. I don't know if you at corporate are aware of this type of behavior from your employees but it needs to be checked quickly! HOO RAH!!!

I went in to The napa ware house in Denver, Colorado today to return now the second heater core for my grand am. The adjustable heater core is a bad desigh for Colorado and other warm climate areas. A heater core should not have adjustabe hoses. My problem is not realy with the part thow. I go into this napa all the time for many needs. Well when i went in to return the core and just get my cash back sence I went to GM and spent more to get a good part. However the manager on duty was rude, and called me liar. I told her to check her computer records on returns and it will clearly show the part originaly bought, and the prior return. Told her this is not how you treat your loyal customers and she said oh well. I told her to give me store credit sence she want to treat me this way and finaly she said ok. While I was looking for somthing to use on the credit, the parts person who has seen me in there many times pulled up the records for my account and found all the paper work, that I had had to exchange the part already and took care of every thing. I thanked him for his help and when he went and showed the manager the paper work she still did not come over and apoligize for the rude behavor or anything. To me it is a very sad thing that the sales reps do a beter job at customer service than the managment. And that a manager like that still has a job at a full ware house. Thewse are my thoughts on this manager and I sincerly hope she is reprimanded for her lude behavor with customers. S.D.F

The O'reilly's in North Bend Oregon is pathetic. I overheard management joking about forcing some of the small private shops to close because they can't compete with the volume of sales. Mark S. the manager and Bob K. the DRUNK are the two biggest douchebags that work there. Bob and the loudmouth named Dave E. make lewd comments about women, even pre-teen girls and leer at them when they go into the store. I was told that Bob's sexual harrassment of other female employee's ended with the female's quitting and NO ONE backing them up because BOB is too valuable to the company and they don't want to lose him. That he is a drunk and sometimes works completely hammered. Even drove a delivery truck to a customer's place of business 15 miles away in Charleston oregon, was so drunk the customer called Mark the manager because Bob was too drunk to drive back. Did Mark reprimand Bob? NO, in fact Bob worked out the rest of the day at his own desk! Mark is hardly ever at work, when he gets behind and knows that he's going to get a surprise inspection from the district manager he freaks out on all the workers and makes them cover for his fat ass. Mark SCREAMS at the workers, likes to intimidate and has been known to slam a few of them up against walls because he was mad. If O'reillys was smart, they'd send in a mole to see what's really going on there, because some day he will push someone too far and they won't take the abuse. But Mark might be too valuable to lose too, since he's the supervisor on all of the other district stores INVENTORY. Apparently he's the only one in ALL of the stores competent enough to do the job. Mark does nothing but complain about how he's mistreated by O'reilly's and talks about how he want's to quit and go to work for Napa.

After reading these comments, it is obvious that the Oreilly's in Lufkin Texas Store # 768 fits right into the category of bad management. Judy is the district manager of this store also and Mark Ives is the Manager. Mark stands up to no one, not even his young boy that he is scared to stand up to because his dad is a manager of another store. Other employees beg for assitance, and get nothing. This boy sneezes and he comes running. This is no joke. This kid knows very little about auto parts. This kid leaves cutomers on hold because he says they "don't know what they're talking about". He uses the excuse "I'm not a mechanic so why am I supposed to know?" Well, you work at a parts store...that's why. Manager does nothing and Judy is also aware and does nothing. The employees run this store more than managment and that creats so much chaos. I got out of there as soon as I could and such a weight was lifted off my shoulders. Where I am now, EVERYBODY is held accountable for what they do, good or bad. No favoritism. Credit is given when deserved.