New York & Company, Inc Corporate Office & Headquarters

Lets start from the beginning, The help, or customer associates, are lets say, not the brightest bunch. They are young, uninterested, unexperienced and seem uneducated. I would love to see their hiring policy. I don't even want to talk about my experience, I only know that prior to today I spent quite a bit of money in this store. Clothes look good, bright lights, quality - okay. I thought maybe this would be positive, since it seems to target young woman and I could knock off alot of family members on my list. Lets face it, its getting close to Christmas, everyone is tired, but, customers are the only ones are allowed that excuse. If your at work, a pleasant smile and helping answer questions seems like the basics. Outright arguing with a customer is downright rude and unacceptable. The associate I had my encounter with was named Ayla from the Roosevelt Field store. She just cost the store about 400 dollars. I will return everything I purchased there tomorrow. Macy's will love my business. Managers are useless, they are not equipped to problem solve. i am not done, I will continue to write and call until I get to the top, I am stunned to see this site and the other complaints. It is disgraceful someone in public relations has not come forward and made some sort of statement or apology. As soon as I find out the corporate number and CEO office I will repost. Nice to know they must be doing well enough that they dont care about their customers opinions.

I was on hold for 53 minutes for customer service and after answering my call I proceeded to tell the lady that I cannot believe that they kept me on hold for 53 minutes and that I was very upset over that and she then hung up on me!!!! WOW!!!! I am on hold now and it has been 20 minutes. I wanted to return a shirt without the receipt and they cannot look up your NY and Co credit card account, so I said that I will probably get the lowest sale price and they said no, you will get what it can go down to. It has never been that price, but could go down to that. So for a $40 vest that wanted to give me $7.98 which I know it will never be. This is insane. I can keep writing since I will probably be on hold for another 45 minutes and hopefully won't get hung on. I would love to personally talk to the CEO. This is no way to treat loyal customers. For now on I ask for a name and ID number before they think of hanging up on me.

I would like to know if the CEO of NY and Co even knows what is happening with the horrible customer service given on the phone and the issues in the stores. Either he doesn't care or he is naive. He needs to start worrying about all the issues before they see their business decline.

I purchased five items yesterday at the BIG50 and had a coupon for $50 off of $100. As I was outing away my purchases yesterday a button fell off of a cardigan that was $39.95, so I decided to exchange it today. I picked up the same cardigan (color and size)and while waiting in line I noticed a button was already missing on the cardigan. I decided to put the cardigan back and pick up something else. I knew I had used a coupon so I decided to pick something the same exact price. After getting to the front of the line I was told that since it wasn't the same exact item I would need to pay full price and get refunded the discounted price on the original. This was even after I explained about the button and offered to show them the other one on the rack with the same issue. The manager came up and said there was nothing she could do and it was not an even exchange. I told them to simply refund the cardigan, and asked for the corporate number. At this point the cashier called the manager back and she then decided she could do the exchange (while being quite rude to me). DONE SHOPPING THERE!

Ideally this e-mail will end up being read by Corporate. Was in the Commack store this afternoon with my daughter. We walked around for a while collecting items we intended to try on. Knowing we would be in the fitting room for some time, my daughter wanted to use the restroom. When I asked at the register where it was, two employees just had blank stares while the manger told me that there is "no public restroom, use the pizza place down the row OR THE GAP!!!! Can you imagine that your employees are sending customers to The Gap!!! Needless to say, the merchandise went back on the racks, and yes, we chose the The Gap. Am very disappointed and will not be returning. Will share this information with friends and family as well, or perhaps just warn the to "go" before they come to your store. I work in a school and will tell you the majority of woman shop at your store. What store does not have a bathroom in 2010---in Commack!! This is not Manhattan!

As a follow up to my last posting--spoke with a "customer service" rude person today regarding this bathroom issue. She answered the phone at corporate, declined to give her name. She told me that it is up to the manager to decide whether or not a customer is permitted to use the bathroom. I was declined and am now further insulted as to why. You will never guess what happened next..Customer Service at Corporate at New York and Company HUNG UP ON ME!!! This is not the end of this. Ladies..go any, any place else. Curious to see if they post this. Will get back to you with the name of the person at Corporate!!

Purchased two pair of slacks for my daughters birthday. Took the tags off and wrapped them. The pants did not fit so I went to return them to the store I purchased them at with the sales receipt. Less than 30 days old. Told too bad can't do it no tags no return. I had the receipt and the policy or associates never told me that this was a policy that they have but don't inform the custoemr. Sales associates are rude and nasty. I WILL NEVER SHOP THIS STORE AGAIN!! Macy and Dillards are real stores to purchase from and their quality is better.

I had the assosiciates including the store manager tell me in the Atlanta location that NY & CO. accepts AMEX has a payment method to pay balances on their store credit card. I based my decision to open a store account on that fact and they were all WRONG! The store credit card does not accept AMEX as a payment option, only a checking or savings account. All the associates lied and gave false information in order to persuade me to open a store account. I have spent thousands of dollars in the store and now I'm NEVER shopping here again....and cutting up the store credit card!

I have been a customer for several year but the last couple of months the customer service there has been poor. When asking the sale associate about their coupons, she was unable to answer the question fully about how it would affect my purchase if I was to return an item after using the coupon. When speaking to the Manager Tia her main concern was did the associate answer your question. She didn't apoligize for the inconvenience or anything.

I give NY&Co two thumbs DOWN for Customer Service. Last Week one of their sales associates in the Central Avenue, Yonkers, NY store asked me to run my credit card a second time for my purchase, because the transaction was not processed the first time. The next day I had two identical charges on my bank statement. When I called the store they referred me to the Toll Free Customer Service Number (800-678-4906), which I have been trying unsuccessfully to reach for nearly a week now. Today I was on hold for 18 minutes, and was disconnected without a word from anyone. Very nice!

ME and my husband went to Rivercrossing Shopping center 1 hour away to use our credit card for the first time in the store i was so excited to get some clothes for work and then (i had just made a purchase online the weekend before) i asked if i could use my 15% coupon (for getting approved) and was told no.It just started from there they wouldnt honor another coupon i had the associates were acting cold straight one word answers then we went to use the card and it was DECLINED!! well come to find out they charged my account TWICE and so my husband insisted to pay cash which i was not happy about it was a very bad experience. and today i went to buy a blouse and the card was DECLINED again for what reason now i dont know we havent reach our credit limit nor is a payment due it hasnt been a month since we opened the account. Very disappointed with this company!!!!

I have shopped in your Fargo, West Acres Mall stores several times. The service is horrible to put it bluntly. God Awful is more like it. Tonight was no exception. I went to the checkout and a manager (after helping the woman in front of me) quickly turned around when I placed my merchandise on the counter and said.."break time" and walked into the back room. I think I was so shocked I didn't say anything right away. After 15 mintues, one person on staff at the checkout and two managers in the back chit chatting about their weekend, I thought.....I'm done! But alas.. I needed the pants in my hands. The same ones I almost putback 3 times but didn't because I needed a pair of jeans for the weekend and time was dwindling. With that being said....I can honestly tell you this is thee last time I will be shopping in your store. I have friends on Facebook who wanted to start a boycott New York & Co. site last month because of the horrible service. I seriously don't understand how you can allow your staff to be so incompetent??? The only people who stay shopping are those that are willing to be treated like crap. I'm sorry but if you are getting my money I think the least you can do is ring it up and perhaps answer a question or two. Corporate...get a grip on your training... if it doesn't improve you may be out of business sooner than you think. Jenny

I have been a loyal customer since my teens when the store was Lerner's. I was thrilled when they started the Rewards card. Last week, I was notified that only if you have NY&C's credit card will you receive awards. Sorry about that...you have lost a loyal customers after over 40 years.

The cancun restaurant On 8th avenue have some what good food but customer service wise extremely uneducated. If I was the owner of that restaurant I will fired all staff members including the obnoxious manager and get a new one. Therefore, keep the customer service alive. My experiences wasn't talked right served right and manageMent wise unorganized. New staff more money Less uneducated people. Now that a real business man solution.

I worked at New York and Company and was suspended for 2 weeks and her it is 3 weeks and still no phone call i am a single parent trying to joggle school,work,and my baby so she will have a good life i was trained poorly and treated unfairly..they make it seem so fun teamwork and no any new comers are pushed to where they qiut or the eployees do whatever to get them fired I was told one thing..heard another and other employees broke policy and im the one laid off I hate how I was treated.

I cant believe how I was discriminated against today in the NORTERRA SHOPS in PHOENIX,AZ. This store is closing and the store is 50% so I bought some things and was told I could get a ONE TIME price difference. 2 days later...the store went 60% I walked in to get my price adjustment. The Manager, AMANDA was so damn rude I cant believe she had a job. She told me I needed to bring all the stuff back to receive the credit. ARE YOU KIDDING ME?!!! WE HAD A VERBAL ARGUMENT IN THE STORE. I WENT BACK THE NEXT DAY AND SHE WASNT WORKING BUT HAD ALERTED OTHER EMPLOYEES AND THEY TOLD ME I WAS BANNED FROM ALL NY & CO STORES AND I WASNT ALLOWED THE REFUND. THIS ISNT OVER BABY... I WILL GET MY MONEY. SHE USED PROFANITY IN THE STORE IN FRONT OF OTHER CUSTOMERS! WHY CANT I DEFEND MYSELF? I HAVE SPENT THOUSANDS IN THIS STORE. I HAVE A CC THRU YOU ALL BUT NOW IT WILL BE CANCELLED.

I have shopped at New York and Company for years dating back to Lerners!!!! Eventhough the clothes have gotten better and the coupons are great the rewards club is a joke....After five visits you are suppose to get a $25 OFF OF $50 COUPON, WELL, that does not happen much because when you get to five visits and are anxiously awaiting the arrival of your coupon NY&CO mysteriously forgets your e-mail address and when you inquire about it they promise to send it in two weeks which ends up being a month after all of the sales have passed!!!! TIRED and FED UP WITH THE GAMES!!!! GET IT TOGETHER

Dear sprint corporate office May 26, 2010 My wife and I are currently sprint customers and have been for a while. I know that no company is perfect, but sprint has disappointed me each time I’ve needed them. I have a complaint about my phone that I have exchanged more than anyone should over a short period of time. I have spoken to your customers’ service department on numerous occasions and I haven’t gotten anywhere. I’m sorry to say that your department heads have been very unprofessional to me, and there action has been aggrieved. I was told on May 21, 2010 that I would be receiving an air bill to send this phone that is not working properly back and that I would be given another phone in exchange for the broken one, but that didn’t happen. I called again on May 24, 2010 and a young lady was very professional and tried to help me the best she could, but I was told that I was put on a list called the VIP list, which turns out to be not a good list. I’m not sure why this happen, but I would like some feedback from one of your top account managers regarding account number: 114216589. I would like for sprint to contact me ASAP in writing per email: bigm2424@yahoo.com and or by phone at 916-770-889-8795. I have lost income because of my phone not working properly and would like this matter solved ASAP. My wife and I have been loyal customers and would like to remain in good standard with sprint, but after our contract is up we are going to have to move our phone services elsewhere. I would like to thank you for taking the time out to address this matter. Sincerely yours, Mike Henry

well let me just say am a new card holder, i traveled fro close to 2 hrs to the nearest ny&c, which is located in the Concorde pike mall in Wilmington.Just to use my city bucks worth of 15 buck, and the manager was rude, to me and my family.short story, since i didnt have my receipt, i was not able to use my $15 coupon, and asked for the next person in line,while i was still standing there.POOR SERVICE, AND AM CUTTING UP MY CARD..NOT MY CUP OF TEA... SALLY ANDERSON 302-883-7743

I will only give this store a two rating becuase I like the quality of there clothes. However, They need to be more careful choosing their sales assosiates. Yesterday I was in the Emerald Square Mall location In Mass. I was looking for some career wear and chose this store becuase they are so helpful. NOT this time. two sales assoc. we far too busy discussing their personal lives to evn say hello let alone ask if i needed help. I was in there for 20 mins, trying to fit in a question to them, but they never even looked at me. I'll never go back ! Cindy Dooley 508-880-2366