New York & Company, Inc Corporate Office & Headquarters

This company treats its employees abominably. Breaks will be skipped after 8+ hours of work, they insufficiently train employees, and corporate will unfairly terminate an employee regardless of their work history or prior commitment to the company. Their employees are not afraid to speak out after being so horribly treated. Everyone at the two stores I worked at have had horrible experiences with the company. You wonder why you have such high turn over? Shame on you, New York and Company.

As a veteran employee, and as a friend of many current employees, I am appalled at the lack of concern given to your sellers. When I worked for Express, my comfort was a consideration. I was given breaks after the proper amount of hours works, time was dedicated to my training, and I had a clear understanding of what dictated grounds for termination. This is not how New York and Company runs its company. I never once received a 15 minute, and rarely received a 30 minute break for 7+ hours of work. I, and everyone at the stores that I worked at, was encouraged to allow discounts to customers when situations warranted it. Scheduling was never given in advance, and the atmosphere did not facilitate learning. I have heard of two employees who were recently terminated without the consent of the management staff (Ie: Corporate fired them without consulting anyone on the team). One employee, who gave a discount to a customer under the training of her manager, was fired without a warning. Why are we trained to give out discounts, and then fired afterward? Furthermore, this employee has nearly 40 hours scheduled the rest of the week. Who is to cover these shifts? Of course the company can't afford to have breaks covered, they've fired half the staff regardless of competency. Other retailers DO NOT operate so poorly. I would be greatly surprised if this company lasted for many more years. Additionally, the quality of New York and Company's clothing is abysmal. I don't know how many times I had to process returns for damaged product that couldn't even make it thirty days of wear. Clothing that went through the wash once came out destroyed. I shopped at New York and Company so that I could wear the brand name at work, but I certainly have not continued that trend after breaking with the company. My heart goes out to those who are still staffed at the New York and Company stores all over the country. How long will the company keep abusing them? How long will the company keep jerking them around? In conclusion, I am writing because: 1) New York and Company don't treat their employees well. 2) The training given to employees is insufficient and leaves to improper termination. 3) Regardless of New York and Company's policies, their clothes are of poor quality. New York and Company has lost my service and the service of many others. How far is it willing to go?

I have been a customer over 50yrs. My Mother shoppped Lerners (I think it was a Hartfields before that,not sure) I have NEVER had a bad experience with sales people. I now shop in Arizona first at Fiesta Mall which closed down, Now at SantanVillage in Gilbert,AZ. The personnel have been helpful,cheerful and delightful, even when I have not been. I purchase, take home try on, if it is all good I keep them. If not I take them back for refund or exchange. Always superb assistance. Idont argue %,dollars off red-line because I know the rules,its right there in black & white. Oh yah, I worked retail most of my work history so I know HOW to treat a customer & How to act like a customer. If you look around at the higher class clothing you will find the same worn out material thin,thin,thin for several hundreds of dollars. OH I also made some of my own clothes and the material used for the NOW generation are materials and designs,patterns are things we young people would not been seen in OLD FOLK color schemes. So pull up your bootstraps go pay hundreds and when the season is over go on to the fashion style AND STOP WATCHING WEIRD REALITY SHOWS. They arent real.

I also want to comment on NY&CO quality as well as several other stores. I have shopped at NY&CO since when it was Lerner & the quality has definitely decreased. Also, the manager & certain staff at the store I shop at in PA are rude & not welcoming to the store. Who would want to shop in an environment like that??? Also I returned some things I ordered online & it took a while for them to figure out how much to give me for the returns because it was rung up different online, shouldn't they all be the same? I don't know if I will continue shopping here. It's sad because they have been around for a long time. Hopefully something will change.

I normally have a good experience at New York &I Company but I just left the Douglasville GA store &I I will not be returning. I was im the store for about 30 minutes, customers came in & out and were each greeted. Everyone except for me. I had picked up several items that were in hand &I still no one said anything to me. There was about 4 or 5 young ladies working but they each over looked my presence. I put down all the items I had and walked out. And still no one uttered a word to me. I can gladly give my money to someone else. If they think I'm not talking about them I'll replay the conversations: you're very interested in one customers field of study. Someone waited too long to eat. You can hold a sweater for someone because inventory is going fast. Plus others. The worst experience ever.

I purchased two dressed from New York & Co on two different occassions. Well I haven't recieved neither of them. They both have been sent back to the warehouse due to an insuffiecent address! I think I know my address!!! The thing is my apartment number isn't showing up in their system, but it's funny how it is correct on my reciept. I have been waiting for three weeks now for a refund on my first dress and I haven't recieved that either. Customer service can't help me because they know very little. They won't be getting any more business from me & I am seriouly thinking of returning the dresses that I recently purchased.

NY&Co has absolutely the worst customer service I have ever experienced. Its sale associates at Southlake Mall location are rude. I got a coupon from a magazine and my friend got another which is same coupon as mine. The coupon saying that each coupon per purchase. My friend knew that I went shopping. She asked me to use her coupon to get one for her. According to the coupon, I made 2 different purchases. First, I made one purchase for me. Later, I made another purchase for my friend. The sale associate did not let me. I told the associate I did make 2 different purchase according to the coupon. She said she did not want to deal with me and walked away. I was getting mad; However, it was late and I did not want to argue with them. I asked another shopper to help me to check the item out for my friend. The shopper was very nice to help me. However, the sale associate at the mall knew about it. They was making very hard with the person who help me check it out. They asked her all kind of questions such as her address, email, etc which they did not ask me before. I felt very disappointed. I told my family and my friends about it. They told me that they did not accept that way of services too. Like others said "there are plenty of other retailers who need our businesses."

NY&Co has absolutely the worst customer service I have ever experienced. Not only does it not know how to manage customer phone queues, its reps are rude, impatient and ignorant. Although I have been a customer of NY&Co for 15 years, I refuse to accept such treatment and am unwilling to continue shopping there. Not only that, but I will ensure that my friends and family are aware of the poor service levels and take their money elsewhere as well. If enough people are willing to defy poor treatment by terrible companies, the companies will be forced to close their doors. Please keep that in mind when deciding where to spend your money in future.

Let me tell you something, you're a douche, you should be fired for writing what you do about your company's customers. Your company polices are stupid if they're driving customers away by the droves. Since I've started shopping long ago at NY&C, these are the things I've noticed: 1) Their quality of design is abysmal now, if I wanted to wear a box, I'll go buy a box. 2) Their fabric quality is half of what it used to be. I can take any of my old shirts with their label and compare it to the stuff on the shelves now and notice a HUGE difference. This difference is stupid. 3) Sale gimmicks and flashy advertising is for snake oil salesman, not a quality merchandise store. If your store has good value for their product, no one would slam it, they wouldn't be able to hire enough people to man the registers and keep the products in stock.

Oct. 13, 2011, my sister purchased a beautiful necklace from the Chino Hills, Ca location. First time she wore the necklace which was on Thanksgiving Day, the necklace came a loose. Being very busy, she went back to the Chino Hills location on Dec. 31, 2011, which I accompanied her. The sales person advised her of the 60 day return policy and she would only get half of her money back if she wanted. Well, the necklace was no good to her broken, so, my sister took the money. The sales person was not friendly or caring at all. We should of asked for a manager, but I don't know if that would of made a difference. We haven't been back to New York and Company which we both frequent very often. I was very disappointed in the way we were treated. What happened to CUSTOMER SERVICE?????

I have a longtime customer, Today is my first time trying, called 800-733-5333, to get help about receiving text messages. It is important I speak with to NY & CO to rectify an issue. Been on hold for 1 hr 16 mins. still counting. Where do I begin?

I work for NY&Co. , and first I would like to respond to the comment made by Cynthia. Yes, customers purchases do guarantee your job. No customers, and the company doesn't make any money and shuts down, then...you are out of a job. I have only been working for the company for a few weeks, but I can see why customers are having such a hard time. I am "Always" extremely helpful and "Nice" to the customers, it is called customer service for a reason. If you aren't friendly and helpful, you simply shouldn't be in this line of work. With that said, it seems, and I have been told, that "Selling" credit has a lot to do with the hours that you are given. Although, I love helping people, I dislike having to hound the customers to apply for credit. We also are monitored on information received from each customer, again having to hound the customer. I would suspect that a lot of good employees are not being given the hours due to these requirements. As far as the coupons, we can only accept what we are told, and it honestly varies day by day. But, I can say, that with the current sales and coupons, it is a better deal than employees are even given with their discount. Unfortunately, since starting pay is extremely poor (another reason for the poor customer service, it sounds) a decent employee discount would atleast make up for the lack of income.

First of all, I am a shopaholic and remember when NY&Co was the old Lerners. Anyway, who is buying their line? I cannot believe that over the years I have seen since a downfall - low/poor quality of fabric on all their clothes. First time in the history of shopping I actually left with friends and family without purchasing a single item. Jewelry is still buyable - but the clothes probably will not last after 1 washing. NY&Co can send out all the coupons they want - they need to focus on having more knowledgeable buyers who know how to design and purchase a new line of clothing. I tried to read the tages of where these clothes come from - could not come up with anything. Please look closely at your buyers and come up with better clothing!!!!! I work in retail and come across many customers daily - I am not the only one who feels this way. I will not shop your stores anymore unless you change your line.

I have shopped at NY&C since it was Lerner, and have had a credit card with them for about six years. My daughter and I were in the store at Tempe Marketplace in Tempe, Az earlier today purchasing some clothes for her to wear to work. I immediately noticed they have raised their prices about 25-30%, but everything was marked down 40%, so she tried on some outfits anyway. When it came time to pay, I noticed I had forgotten my coupon that had come in the mail that was $70 off for a purchase of $150 or more. I asked the cashier if she could just enter the code for me anyway, and I was told that no, she could not. We were also told if I wanted them to honor the coupon, I would have to bring every single item purchased back in with the coupon in order for them to be able to adjust the price. I was 25 miles from home, and they were closing in an hour. THIS IS INSANE. No retailer does that. JCPenney was kind enough to honor a coupon I had left in my car, and could have had it to them in 3 minutes! I could list many other stores that do the same...IT'S JUST GOOD CUSTOMER SERVICE!!! We did buy the clothes, and called their other local store to see if they would help us tomorrow, so I will have to do the exchange tomorrow after work. The employee we dealt with was very rude and we were not treated well. After this is resolved tomorrow, I will cut my card up and send it to their corporate office with a letter. I have shopped NY&C numerous times over the years, and know many people that do, but I will not be returning. I realize that my not purchasing their product anymore will not put them out of business, however, if I tell two people, and each of them tells two people, and so on, the word will eventually get out. I don't know where they get the idea that they can treat loyal, paying customers this way, but I am taking my business elsewhere.

The customer service in the Scenic Hwy 124 store Sp33 is non existent. I purchased a pair of pants on 11/15 at full price, when I was packing for a trip on the 17th I discovered the censor was still on the pants. When returning to the store to get the sensor removed the pants were 40% off. I asked for the discount since it was the their fault. I was told no! I decided to return the pants and rebuy. I was asked to wait while 2 other customers were taken care of, which I did. Cameron who had originally said no to the 40% came to the register and gave the adjustment. His attitude was none to friendly. I can't remember being treated in such a non professional manner. I won't be shopping at NY again. There are plenty of other retailers who need my business.

I am shocked at what happened at NY and Company yesterday at the Pembroke Lakes Mall in Pemroke Pines, Florida. After having spent hundreds of dollars for my daughter there last week, I was given a few cards that were for $15 off a $30 purchase during certain dates. I went back in yesterday to redeem them. My total was over the required amount but the register wouldn't take the discount cards. The cashier said it was because I had one item that was on clearance for $7 so the cards wouldn't work unless she removed it from the total, which she did, making the total of $307.37 come to $299.88, .12 less than the required total of $300 needed to use the gift cards. I naturally assumed she would have the manager override this but no, they both said I would have to find something to make up the difference. When I asked what they had for sale at .12, they laughed at me. I turned around and walked out, never to return to that store. The attitude and .12 cost them a long time customer and $300. Last time I checked, no retailer's economy was doing so well that they could afford to turn away $300 of business.

I have been a loyal customers for years. I HAVE NEVER BEEN treated so poorly as I did today in Phoenix,AZ at the Arizona Center. A lady by the name Cynthia was rude, no people skills and always has to have the last word. I went to return 2 pants I purchased a week earlier. I notice they store having a 50% sale. I ask Cynthia, so when I am able to use the coupon I recieved in the mail, if its not vaild on 30,40,50% items? She said you can use it with the 50% off. I then ask then why was I not able to use it last week when it was 40% off. She said that is up to corporate. MAKES NO SENSE!!! So then she walked away..I was left standing there. I ask was someone going to help me. She became annoyed and walked back to help me, then when I told her what I need. She said I do not have time for this and walked back to grab another girl. That could not even do refunds yet. SO WHY DID YOU BRING HER TO HELP ME. I ask for her supervisor name, and she told me I dont care what you do. My last day is next week. ALL I NEEDED WAS A REFUND. HOW HARD IS IT TO PRESS #'S ON THE COMPUTER!!! I am happy CYNTHIA is leaving the company. She would be the reason I WOULD NEVER RETURN TO NEW YORK AND COMPANY.

I work for nyco and company all I have to say is that customers are so stupid. All we do is follow company policy regarding coupons and price adjustments and receipts . You people need to get a life and newsflash your purchase doesn't guarantee my job. Deuces!

Shopping online website sucks. Could not edit my cart and the darn pop up box with items kept moving around on the screen when I tried to look at my items. Not the first time I've tried to order online and given up but will be the last. Your administrator sucks NY & Co.

I was in New York & Co. Today at Woodland Hills Mall in Tulsa, Oklahoma. I have never been treated so badly by anyone, let alone a sales associate. I was looking around the store and watching my children and my sister's children (5 children in all) while she was in the dressing room. The sales lady came up to me and loudly, in front of all the customers said "you need to keep all your children next to you, they are all over the place!" My children were all right by me within speaking distance to where I could just turn and talk softly to them and they would hear me. Two other customers were also offended by the sales associate that rudely confronted me in front of them, also. They told the sales lady that they would contact the manager and complain, as well. The assistant manager came out, who wouldn't listen to me, and said they could call the DHS on me for not watching my kids! This lady had never seen me in my life and didn't even hear the times that I told my kids to not touch things and to stay by me! It's back to school shopping week, my kids were NOT causing any problems, being loud, or running around the store. Yes, they did touch a few pieces of jewelry and I told them not to. I will never go back there or buy anything from New York & Co. Again!