New York & Company, Inc Corporate Office & Headquarters

I was charged a late charge and the total bill I already paid for on my NYC credit card.I called and was treated rudely and told to mail in my reciept ,asked if I could take it in to the store and was told I dont see why not.To make a long story short went to the store and clerk called to varify I had my reciept to show proof of payment and was told they couldnt do any thing for me I had to mail in reciept.Im a long time customer from way back when the store was called lerners and I will never shop there again .Canceled my credit card!!Its a shame I have to be inconvenienced for the stores mistake not to mention the postage charge.Bad buisness!!!

Thia ia the worst store for shopping with the worst help I have ever see ! I have beena customer since tge days of Lerners and just opened a charge account at NY& Co. this past June. I made purchases at the King of Prussia store on 6/11, 6/12, 6/16,6/17 and 6/20/2011..all to the grand total of $276.16. I was told AFTER my purchase on 6/20/2011 that AAA gives all NY & Co. stores a 15% discount on ALL merchandise bought in their stores. I immediately called their customer service office in New York and was told there would be an amendment to my bill by a snotty lady by the name of Nicole. I called there twice a week until 3 days ago when I received a bill from NY & Co. for $276.18. Needless to say, I was livid!! I have been told (as of today that nobody by the name of Nicole works there and there is no refundable moey due me. Stick it, NY & Co.!! Now I intend to pay nothing and I warn anyone who intends to shop there to do so at your own risk. Their "help" is ignorant, their manager is worse and you can't get a "customer service" rep. nor anyone higher. Sit o your bill !!

I went in the Lynchburg store to return a dress that I absolutely love, but unfortunately it is too big and there have not been any other sizes available. The cashier informed me that I was a day too late for the return even though I had the receipt and the tags were still on the dress she was unable to take the dress back. I mean come on, it wasn't even a day, it was a few hours. It seems that the receipt expired at midnight of the day before. She was very rude and pushed me aside like I had a disease. I have returned items before a day or two past the return date and have been give some type of credit on a merchandise card. I spend hundreds/thousands of dollars at NYC (and trust me their clothes are not cheap)every year and I love the styles and sales. I was very upset at how I was treated. The cahsier just kept pushing me away and kept asking for the next customer in line. Next, next, next... like a broken record. Yes, maybe at that point I too became aggravated and let my temper get the best of me, but I have NEVER been treated this way in this store before. She actually told me to give the dress to someone homeless because she couldn't take it back. I have been a very loyal customer and NYC is ALWAYS the first store I go to even though I don't have anything in particular in mind to buy. I am aware of their return policy, I miscounted the days by one day. And this being the holiday weekend it would have been nice for something to have been worked out. I have held on to the dress because I was hoping I would be able to fit into it for my son's wedding. When it became clear that I would not, I had to buy another dress. I guess I will now take my business to Belk or Macys from now on.

After shopping at NYC for over20 years I will never go back. I returned two dresses and not only did I not get a full refund but they wanted to give me a store credit. Dresses were never worn and I had my receipt. I am going to pay off my credit card and never put my foot back in that store again. The quality of the clothes have been going down hill for years and now they just down right suck!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No amount of coupons or discounts will make me want to shop there again.

I always injoyed shopping in ny& co. until i walked into your Kings Plaza Store in Brooklyn ny. I purchased a dress with my gift card which I was exchanging for a different Item. I paid the difference with my debit card (cash). the associate put it through I swiped my card for the credit (which I was instructed to do)the transaction wouldnt go through the computer kept on saying " processing" after waiting for 15 min a manager by the name of Laura was called to help or which we thought would help!! Instead she said there is nothing she can do but wait!! wait now 45 min have past. i was told "you have no choice you will have to wait for ny& co to refund you the money they gave you anyway!! shouting what do you have representing your company Laura????? I suggested she redo the transaction on another reg and void out the other which she wound up doing after 1 hour of my time!! the trans was put on a store credit she instructed the associate to give me customer service # and walked away!! you have lost another customer poor service nasty manager

The new york and company at the mall of georgia has absolutely terrible customer service. the 1 girl I just dealt with was very rude and I'm not sure that I would ever do business with them at the Mall of Ga. Cashier number 291226.

Customer Service Sucks................Evidently Corporate Office could careless as long as the dollars are coming in. I have been a fan of NY & Company for years. Their customer service reps screw-up and the the customers has to pay the price. NY & C was given another chance, after dealing with customer service rep Darrly Harper or Darrell, My account is paid in full. I refuse to shop at NY & C...........

I am a little disappointed to say the least. The nearest store to me in a couple of hrs. away and I had bought some jeans there that I love, so I thought I had found a new place to buy jeans. I even got an account with the store. Since it is easier to order online than drive there, I've tried unsuccessfully to place orders a few times. I keep getting e-mails that they had to cancel my order because of a problem with my account. I called customer service twice, and they had no idea what is wrong. I e-mailed customer service (and was very nice, by the way), and I heard nothing back from them. Then, I called today to the number on the back of my card to cancel my account, reluctantly (since I still love the jeans). They said nothing looked wrong on their end, and they can't even find where any orders had been rejected. However, they also said it would not do any good for me to give them the order numbers or anything because that is out of their hands. Seems like to me, it's just out of everyone's hands. The other number I had called before for help was the one listed on my rejected order e-mails for help.....no help given though. I give up. My acct. is closed. I thought about ordering jeans with a different credit card. Then I thought, if a company is that non-caring with customers, then I'll just have to search for other jeans.

Have never ever in my life met a store manager with such a lack of customer service skills as NY and Co's Dafina from Cross County, Yonkers, NY. She even used profanities calling me "Fucking Psychotic". Pretty Trashy huh? LACKING customer service skills is an understatement. I had to call the police from inside the store when she refused to take off theft tags after I had made the purchase because she wanted me to talk nice to her. P.S. I used no profanities or name calling strategies but would be damned if I was going to say "Please" after being treated like that. I will continue to reach out and share my experience until I get a response from customer service,who left me on hold for over an hour, the district manager, or public relations who have not addressed my concerns in the past week. Gregory Scott, CEO, I know you expect more from your company.

Send all complaints for ny&co to Richard P. Crystal he is the CEO New York & Company, Inc Corporate Office | Headquarters 450 W. 33rd St.,5th Fl. New York, NY 10001 (212)884-2000

Well today I was going to write a snail mail letter to NY&Co head office, but after reading all these comments realized I would be wasting a stamp. I've not had bad service at the Galleria Mall, Buffalo, nor Springhill Mall, Chicago, however I do have a story. I purchased an item from the 70% off red-lined item rack. I pointed out to the associate that the 'red-lined' price was actually higher than the price clearly visible underneath which is FALSE ADVERTISING I believe. She was good enough to show it to her manager, who couldn't be bothered to come out and speak to me, but relayed the information that the item had actually gone up in price and this was now the red-line price. Since the difference was actually less than a dollar, I had no intention of making an issue of it, just wanted to point out that this is FALSE ADVERTISING. However, it still rankles that the manager implied I was dumb enough to buy that feeble story. It's been about three months since this happened and I haven't set foot in the store since. Probably won't again based on these stories. Corporate not addressing these issues is nothing less than the same attitude of the manager .. that we are too dumb to be worthy of a DECENT response. Well, this college educated woman will frequent elsewhere.

It is ridiculous how a customer has to be on hold and no one ever picks up on customer service. What is the use of having it, it's like no one exists. I have tried calling several times since my incident occurred but still no luck. NYC needs to do better this is not professional, customers need to be heard.

Stonecrest Mall store's customer service is horrible. The manager is constantly on the phone each time we enter the store and has a very unpleasant attitude each time. I have never complained until my mother entered the store one night and was very mistreated. She was threatining to call Mall Security becasue my mother wanted to explain her situation but was told, be quite and you listen to me by the manager Felicia!!!! This is just so terrifying to me that she would mistreat my very sweet and kindhearted mother this way!!! I will never in my life shop at this store and will be cancelling the card asap!!!! I can not believe this and I am livid, customer service is not what it used to be... I am calling customer service asap when they open in the morning!!!

I have a huge complaint. I have shopped with New York & Company for years. I began working there last year in November. I visited a store in Collierville to make a purchase and use my discount. The manager on duty rang me up. My sisters and I were with me because we had just finished lunch on me. I made the purchase and I realized I did not have any money on me so I was repaid for buying lunch. I guess the manager assumed I was purchasing for them and they were giving me money for the purchase. I was just recently fired on account of this but he is still working. I have never had a right up or a warning. This is unfair and I am no longer shopping at this store ever again. The sad thing is I was fired over 3.00.

I have to agree with the comment ALLY POSTED: I give NY&Co two thumbs DOWN for Customer Service. Last Week one of their sales associates in the Central Avenue, Yonkers, NY store asked me to run my credit card a second time for my purchase, because the transaction was not processed the first time. The next day I had two identical charges on my bank statement. When I called the store they referred me to the Toll Free Customer Service Number (800-678-4906), which I have been trying unsuccessfully to reach for nearly a week now. Today I was on hold for 18 minutes, and was disconnected without a word from anyone. Very nice! The very same thing happened to me and it took them close to amonth to refund my money due to their error. like most I LOVE NY&Co. clothes but the service needs a serious revamp. You can take but so much. I still shop but NOT AS OFTEN. Again the quality is great, just get the service to the samelevel. Carol B. Athens, GA

Today I went into the temporary quarters for New York and Company in the Roosevelt Field store, Garden City, New York- The "salesperson" was so rude and abrupt when I asked about the sale and the move that I walked right out-Too many other options out there, and I will tell all my friends

Too bad that ny & company is not able to hire good sales associates.. I had a shocking experience at their store at newport mall, jersey city, where one of their sales associate was acting like a total jerk with one of the customers....seems like they dont care abt their store or customers at all !.. This sales associate who said he was the supervisor at that store does'nt even had basic professional ettiquete to speak / behave as required.. he sounded frustrated as he kept arguing with that customer and even asked him to leave the store... NY & Company wake up !!! .. these sale associates are killing your firm by being its dirty face...

as an associate here I hated it because my supervisors were full grown bullies, lying about my capacities in front of my face and intentionally trying to humiliate me in front of their supervisor. One of them even grabbed me forceably in front of customers! This began the first day i entered the store so obviously these people have some bias towards me taht has nothing do with me or my working habits! They need to grow up and go to therapy for being such hateful people! Don't work here!

Yet another customer service nightmare. This store is unbelievable and more people should actually go to the Attorney Generals office and complain to get a class action lawsuit started. It clearly states on their own website "Price & Promo Code Adjustments for Online Orders Price adjustment: We offer a one-time price adjustment if an item you've ordered is marked down within 14 days of the order date. Contact us within 14 days of placing your order and please have your billing information and your order number on hand. Promo code adjustment:We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand." So i made an online purchase on 12/16/2010 when the items were 40% off on 12/20/2010 the items were marked down to 50% off I called and emailed customer server to get my price adjustment. Asked to speak with a customer service manager and was told that while indeed the site does say that, that New York and Co had instructions from Corporate NOT to honor the price adjustment! This is the reply I received from New York and CO customer service: "Thank you for contacting www.nyandcompany.com. We do apologize for the inconvenience. Per our policy, we don't price match our promos such as 50% or BOGO's. You'll find we're always adding new products and offers, so please stop by www.nyandcompany.com again soon. We appreciate your patronage. Sincerely, Lakeya NY&CO Customer Service 1-800-961-9906" Isn't that down right FRAUD at the min. false advertising! Needless to say I will be returning ALL the items I purchased and will shop elsewhere. Please contact your Attorney Gen. office to complain.. it does make a difference

I have been a loyal customer to NY&Co for quite some time, I go in there at least once a week. Just recently they have changed their policy regarding coupons. Now they are not accepting coupons from any of the coupons website or any shared coupons. Hello, the people who are sharing is actually getting the coupons from NY&Co and sharing. I went in NY&Co in Charlotte, NC yesterday I have several emails advising me of the potential savings $75. of $150.00 and $30. off $75.00, I had approx. $200.00 worth clothes so I asked to split my transaction into 2 to utilize all the coupons they sent to me. I was told that I could not use 2 coupons, I tried to explain to the ignorant sales clerk that they are 2 seperate coupons but she got more please telling me no you cant do that than helping me and stating thanks for shopping at NY&Co which allows her to get a paycheck. They are ging to loose many customers if they dont get their customer service together.