Motel 6 Corporate Office & Headquarters

As a former Corporate QSM (Quality Support Manager) for Motel 6, I was appauled with my recent stay at Motel 6 741 in Albuquerque NM and how Motel 6 Corporate would tollerate the condition of this property. I had checked in about 2am and was very tired and went to sleep right away. Through out the night, I was constantly awakened by the loud noises of semi',s cars, and rescue vehicles racing along the highway on the side my room was facing. I tried to get as much rest that I could, but it wasn't much. Waking up tired still due to lack of sleep,because of the traffic, flat pillows and a terriblysunken bed. I took a shower. My drapes were still drawn, so the room was still dark. When i pulled back the drapes for the morning sunlight,I was horrorfied of what i saw. The bed sheets I was sleeping in were really stained of what looked like an old dried blood stain that did not come out. On the other bed that was in my room that thank God I didn't use, you could clearly see two fresh blood smears righ along side of where the pillow were, (Which i showed the head house keeper),that lied to the manager and said there was no stainsprobably in fear of loosing her job. I than looked at my towles and they had stains on them as well, she said that must be a pool towel. When i asked to have the Manager come to my room so that he could see for himself, i was told by the rude unconcerned front desk clerk without a name tag, that I found out later as DON that he was off property, and didn't know when he would be back. I asked for an area Manager's number. I called him and left three messages for him to return my call, which it is now 6 days later, and he still has not returned my call. Almost 11 hrs later the Manager called me back and made me fill as if i was lying about it. Until i send him the photos i took for proof of the blood stains. He refused to give me a refund, He than offered me a guest certificate and said i should get it in afew days. Its been 6 days and i still haven't recieved itand don't think i will. At this point i just want ALL!!!! of my money back. If anyone form corporate reads this and are genually concerned about customer service, hopefully someone(Serg) if he is still with you,will catact me for my refund.(Isaac @505-379-7705 or 51270Willow Creek pl Albuquerque NM 87114)I won't hold my breath. I am Really dissapointed how much Motel 6 has let their fine reputation of quality and guest service dwindle to nothing. For years after leaving Motel6, I still referd friends and family to stay there. I am not so sure now.

You are giving the wrong number to the Motel 6 Guest Relations department. Their number is 800-557-3435. You have been advised of this on several occasions. Please change the number so they are able to get in touch with Motel 6 in a more efficient manner.

What the heck happened to Motel 6? We stayed in a Motel 6 in Northeast Memphis, Tenn. 1 week ago and we were disgusted with our room. We always thought they were a clean budget motel to stay at. No more. The air conditioner obviously had been leaking, caused a hole in the wall and really wasn't patched. You could push right in on the wall where they attempted to patch and the carpet beneath was wet -- so obviously it was still leaking. All the carpet edges and floor moulding were dirty, the sheets were stained, the bedspreads had holes and rips in them, the door on the TV cabinet was broken and hanging down, there was a poorly patched hole behind the door (not even painted), the TV was so old it looked like one I grew up with many years ago and the TV cabinet looked like it was ready to fall over. Don't even get me started with the bathroom. There was very little soap, very little TP, no kleenex and the towels were small and so rough you could cause rug burns. Unfortunately we had paid for 2 nights -- when we went out for the day and came back @ 5pm, our room was not made up. When we called downstairs, all they had to say was the room had been checked off as being clean. We had to beg for clean towels, soap, and TP. No offer to come in and clean the room. There are no small amenities like a small coffee pot or an alarm clock. Even the outside hallway was dirty and looked like it had never been vacummed. People were obviously living there and the outside grounds were unkempt and found a baby diaper in the parking lot. This experience has cured us of EVER staying @ a Motel 6 again.

I had made reservations at the motel 6 in Orange, Ca. because the house I am living in was under construction I know I was going to be there for about a week, what a joke, the parking lot had broken glass every where no one cleaned it up, The housekeepers could not speak english.I told them I did not need service a couple time they still knocked on the door even wth a "Do not disturb" sign on the door. The towels they put in the room are so bad that I would only use them for cleanng or washing my car. There were stains all over the carpet, the tub was so bad I had to go and take a shower at my daughters home. I couldn't sleep in the bed because the mattress and box spring were so bad with stains and being so old I had to go buy a bedding to sleep on the floor but then woke the next morning with bites all over my legs. The morning I was checking out I dropped my earring under the bed when I lifted the bed to get I nearly threw up the mattress and box spring were so broken down that I took pictures of everything wrong in the room including parking lot and the location so hoefully I can find someone who will listen and see what I had to stay in for a week. I am not going to drop this until someone listens, people keep complaining keep posting your experiences until they are forced to do something. With the amount of money that Motel 6 brings in there is now reason for it to be in the shape it is in.

My fiance and i stayed at Motel 6 in Frederick Md., they gave us a handicap room which we did'nt need! The shower head was broke and hanging down so in order to take a bath we had to use a wash cloth to hold in the water. When we we told them, the manager said, oh someone must of broke it. He just left it at that! We were not offered another room, we had to ask!! The room we moved to had DISCUSTING stains running down the bathroom door and ALL around the door frame of the vanity area. After half a day of being in the new room we go to take a shower and find out theres no hot water. It was out for 3 days so they let us use another room to shower, but it was'nt offered we had to ASK!! It's also VERY obvious that this Motel 6 is the place to go or stay if your a druggie!!!! You ( DO NOT ) want to stay there, especially if you have children.

This was a nightmare. we reserved in advance. We arrived @2 pm. Room was still not ready. We pre pay n there were two rooms we had. Now we were told come back @ 3:15 pm. We come back get our keys n turn on air conditioner get ready to go out for a while leave the air on low cold only to get back close to midnight and no air at all. the room was sweltering hot. And not running at all. I call to front desk and let them know. I got nothing but treated like I was given the room and didn't deserve any respect. I asked do you have any fans, willing to yet stay and put up with it. I got a ten second hold and the clerk said no fans. I asked is there another motel 6 near by he could help me find I had a 6month old with me and couldn't very well stay in a small car in the middle of the night on the highway side of the road. He said no. Another rom he said no. I offered the resolves and all I got was NO! What kind of motel is heartless and not care that your just going to sleep in the parking lot. Knowing there is no rooms available and not mention it to you. This chain has no heart and the CEO of motel 6 claims that it's a no frills low cost clean comfortable motel. I wouldn't put my name to this motel in any way shape or form. It's agreedy cheap looking unclean nothing works no frills place to stay. On their corporate website the CEO claims all these wonderful things I say your a fool sir and I challenge you to go undercover and see the yeah that is MOTEL 6 I will how ever let all my business partners and friends and anyone who will listen including media news papers ect ... How a guest with a six month old was treated a turned out to the street without any sort of care to the situation at hand it ruined my memorial day weekend and we all had to go home early and with no sleep due to staying on the side of the road to wait for daylight to go home. I'm disgusted with this chain In Texas.

On 5/26/12 I checked into the Motel 6 in Junction, Texas. It was a little shabby, there were burn holes in the comforter. People that weren't handicapped parking in the handicap spaces. I am not handicapped but recovering from surgery. I had to park a good distance from my room. The noise from the room above was terrible most of the night. But to really top things off this morning as I was getting ready to leave...the cleaning guy was peeking in the window...there was a small crack in the curtains and he had his face up to the glass. I went outside and confronted him, he just mumbled and walked away. I called the front desk and the clerk said she was sorry and would speak to the cleaning guy. I went to turn the keys in after loading my car and the clerk again said she was sorry and had tried to explain to him...but he doesn't speak English so she was going to call his daughter and have her explain to him that he could not go looking in windows. I will be calling the main office on Tuesday (since Monday is Memorial Day) but after reading some of the other comments on this page probably won't get any satisfaction out of them. I was told later that I should of called the cops and filed a compliant at that time against the guy and the Motel. Now I am wishing I had because what if this happens to someone else. I was fully clothed but still feel violated by someone pressing their face into the window. I won't be staying there again or any other Motel 6. There should be a 0 star that we can click because 1 star is really too good for this Motel.

I usually enjoy occasional stays at Motel 6, but they recently banned me from their hotel because they stated towels and pillows were missing after my stay. I have no reason or need to take TOWELS and Pillows! Especially when I reserve rooms here on a frequent basis! I am disappointed in the lies and blatant excuse to not serve me. I have definitely filed a complaint with Guest relations and anyone else having difficulties with the hotel should do the same!

My sister and I made reservations at the Motel 6 LAX May 21st. When we entered the room, there were already people in the room and they weren't sleeping! We went back downstairs and informed the clerk that the room was already being used (Yes, my key worked). There was a quick exchange between the clerk and security guard that the clerk knew what was going on and then they quickly shut up. We were assigned another room and we very carefully entered it and it was empty. Sleeping in the beds was like sleeping in a hot dog, it took 4 pillows to equal one good pillow and the rug was wet. All that and all I got was a "sorry about that". I will never enter a motel room the same again. Thanks for the unforgetable experience!

"Bellmead tx wasn't too bad lol its a crummy town but hey ths motel 6 had hard woodfloors flat screen tv and I didn't find any bed bugs haha so in the words of charlie sheen "winning"

Motel 6 needs to be banned and burned to the ground by the HEALTH DEPT to get rid of the bed bugs and bad management. Room 277 in Mesa, AZ on Hampton smelled like dogs and the ragged a/c sound like a freight train coming thru the room. Manager Paula is the rudest loud mouth unprofessional human being in business today! After I moved to room 248 she came screaming "get out of my room," while trying to open the door. I thought she was one of the crack heads hanging off the balcony earlier. So I crack the door and she yells in my face like an idiot, "GET OUT OF MY ROOM NOW!" I called corporate and had some lady on the phone when the MESA, AZ ROBO POLICE shows up and threaten to take me to jail if I wasn't out of her room in 5 minutes so I called 911 on the Robo cops and reported them. Manager Paula was no where to be found when my son showed up to rectify the situation they put us in. I was 45 minutes late for class. I'm getting my MBA in Business Management and couldn't miss class because I missed last Wednesday when the stupid landlord Delilah didn't pay her water bill and the water was shut off 2 hours before I was due to be in class. So I stood my grounds and told the Mesa robo cops that I refused to go to jail. The room had been paid for and noone had told me there was any problem with me being there. Rather than risk my degree I told them you'll have to take me out in a body bag TODAY because I'm going to school not to jail! The police Sgt showed up with not much more professionalism than Manager Paula or her robo backups, but I went to school. That's just another day at Musty Motel 6. You can tell Tom Bodett to turn off the lights at that Nasty Nightmare Joint!

We sty at motel 6 everytime we go out of town. allthough we stayed at the motel 6 in petaluma and had the worst experience.. they put us next to a druggy who also had ptst and anxiety and ????? he was living out of the motel. and his stuff was littered all over the sidewalk he tried talking crazy to us and our friends everytime we went to our room.. he would move his stuff into his room and get quiet then an hour later throw a fit and move it back to the sidewalk.. when i told management i wanted a dif room they told us we had to clean our own room first cause the housekeepers were gone for the day... ooohhhhh i was so mad.. i will be contacting corporate to get something done about this motel in petaluma..

I stayed at motel 6 and it was the worst the lady in the front had two girls fighting for her hahhahahaa it was a white girl and a african american hahahhaha it was a total show in front of everybody aperently the girl name michell the girl in front of motel 6 was cheating on ger girlfriend it was total caus !! I wont ever stay there they dont care about costumer service or

Mars, PA Used wash cloth on the floor behind the bathroom door, counter and sink disgusting, long black hair on one of the pillows. I have short blonde hair... short black hairs in the shower, I'm honestly afraid to take the cover off the bed, I don't want to know what the sheets look like or what I might find in the bed. Smells pretty weird in here but I figured its just because the motel itself is in desperate need of a renovation. I'm checking out early in the morning and complaining, hopefully I can get at least a partial refund but either way I am going to make it known just how bad this room is. If I didn't spend 2 years in the Military and have learned to sleep just about anywhere I wouldn't be sleeping here.

MOTEL 6 HAYWARD CA HAD BEDBUGS IN ROOM 250 . I WOKE UP ITCHING SCRACHING AND SEEN RED WELTS OVER MY ARMS, SHOULDERS, BACK, LEGS. THAT NOT COOL. I WENT TO THE FRONT OFFICE AND THEY REFUNDED MY MONEY. THATS NOT ENOUGH I WANT MY MEDICAL BILLS PAID, MY CLOTHES, BED SHEETS, EVERYTHING THAT I HAD GOT INFECTED BY BEDBUGS. ACCOR.NA GAVE ME CONFIRMATION THAT THERE WAS BEDBUGS THERE. THEY CALLED ME BACK VERY RUDE AND TOLD ME THEY SHOULD'NT GIVE ME A REFUND AND WONT PAY FOR MY CLOTHES, SHE TOLD ME TO WASH IT IN HOT WATER. NOT EVERYTHING CAN BE WASHED IN HOT WATER. I HIRED A LAWYER AND WELL SEE HOW IT GOES. IF YOU SLEEP AND A MOTEL 6 YOU GO IN FEELING SAFE NOT WAKING UP TO RED WELTS BEDBUGS BITES ALL OVER ME. THATS NOT COOL AT ALL. NOW I LOOK WITH A FLASHLIGHT TO SEE IF THERE BEDBUGS ANYWHERE I REST MY HEAD. YOU LOST MY BUSINESS AND I WILL LET EVERYONE KNOW DONT GO TO MOTEL 6 INDUSTRIAL SOUTHWEST PARKYWAY HAYWARD CA. SO I SUGGEST YOU SETTLE WITH ME OUT OF COURT BECAUSE YOU HAVE LOTS OF ROOMS THAT WAS NOT INPECTED YET. COULD COST ALOT OF MONEY TO RESOLVE. RESOLVE THIS MATTER BEDBUGGER510. I PUT YOU ON THE BEDBUGREGISTRY.COM

So I am a housekeeper at a motel 6 and even though I don't think it deserves even a 1 star unfortunately that's as poor as it gets they need to have a option on here for no stars. Anyways that's besides the point so the management sucks..and they don't really appreciate the employees. When all employees where called in for appreciation day the manager treated me like crap where as for the others they treated me as one of them. So let me give every one the lowdown all the rooms smell really bad, but what can I do we get 20 mins to clean and nothing to really make the place smell good. The mattress are extremely stained with who knows what, they hardly ever wash their comforter sets on the beds which is just eewww disgusting and you might be lucky to maybe get some fresh sheets. If you're unlucky you may go home with some friends since 50 rooms that I know of have bed bugs and many more creepy crawly creatures. If your one of the few thousand fortunates that got the experience to witness the wonderful stay at this or any other motel 6 I'm sorry. Like I said I just work there. Word of advice to those who stay at motel 6 or any motel, hotel for that matter never ever leave valuable items of any sort in your room especially after check out because it won't be there when you come back.

I stayed at Motel 6 2309 South Frontage Rd. Meridian,Mississippi on May 11,12,2012 and contracted BEDBUG BITES all over my arms,neck,face,head,and legs. It was the worst experiences in my life! ROOM#208!!! I called corporate and they are telling me it will be 30 days before I hear anything. that is ridiculous! i hope they are not trying to get over on me. I have photos of myself,the hotel,hospital information,and receipt from the hotel. I have lost wages from work,clothing,luggage,shoes,hats,everything! Thank God that I went to the hospital before I went home because I could not imagine having them in my home! I pray that Motel 6 will do what's right. I am in consult just in case i need it. Hopefully you will do the right thing and I don't have to have an attorney. Also there was a young lady working the front desk in the evenings that was rude,inconsiderate.Also I belong to a motorcycle club that uses this hotel as their host hotel once a year when they have their annual dance. we have been coming here for over ten years. This year some of them were staying on the back side of the hotel. Apparently they must have gotten a little noisy. I honestly don't know because my room was on the very front and I never went back there. So they were asked to leave. that night I went next door to my friends room that had rode to Mississippi with me,I went back to my room and my key would not work so I went to the office and she told me that we had been put out! I said what do you mean we have been put out. what have we done and on top of that no one has called our rooms,been to our rooms,or anything. whatever they were ddoing on the back had nothing to do with us. I called this discrimination! We had no noise no complaints or anything because we do not keep up ruckus!!! They refused to give us our money back and said they would let me in my room long enough to get my things or they would call the police and have us arrested for trespassing! Just because we are members of this club does not mean that we had anything to do with whatever went on!!!! That is really DISCRIMINATING!!!! However the ladies that cleaned the rooms were really nice. We gave them a tip. So as I said before I hope that you will do the right thing so this won't have to turn into a legal issue.

I WAS RECENTLY STAYING WITH OUR CHURCH AND IT WAS A MENS BIBLE CONFERENCE IN ONTERIO,CA.WHILE AT A MORNING SESSION THE MAID OR PERHAPS THE FRONT DESK ISSUED THE UNWELCOMED GUESTS A ROOM KEY AND WHICH THE THEFT STOLE ABSOLUTELY EVERYTHING,I MEAN EVERYTHING EVEN THE BURRITOS IN THE REFRIDGERATOR,THIS WAS THE WORST EXPIERENCE IVE EVER HAD,BUT THE BEST THING ABOUT IT WAS I HAD A GREAT EXPIERENCE WITH GOD AT THE CONVENTION,WE BELIEVE TI WAS A INSIDE JOB THEY DIDNT EVEN TAKE THE MICROWAVE OR TOASTER SO ILL LET MY ATTORNEY FIGURE THIS ONE OUT!

I am writing to state a few concerns I have regarding my experience at the Motel 6 in Ventura California on Johnson Drive. My first concern is who does the hiring of the management, the manager by the name of Trisha Lira is the most unprofessional, rude, and unhelpful people I have come across since I met up with this drunk at the club. I only mentioned to her that my room was not very clean and that the rug was beyond stained, and the bedspreads were not neat and tightly put on the bed. Her responce was, If you did not like the room when you got it you should have come right down and got a refund, and then she said don't come in herre the next day expecting to get a refund now. I told her that I got the room, but I did not go to the room right away, I went to event and I got back at 2 am, when i saw the room I called and the desk clerk, he said they had nothing else. I was treated like a criminal I will never go to a motel 6 and I am telling all my friends and relatives

I attend the UCONN college graduation and the closest available motel was Motel 6 in Vernon, CT. It was totally unacceptable and my first Motel 6 experience. In brief review, the parking lot and inside lobby was filthy; cig buts overflowing ashtrays outside, garbarge overflowing the trash cans, still had large Christmas wreath above front desk; heavy smell of smoking in lobby, hallways and non-smoking rooms. Restaurant is permanetnly closed; light bulb out in bedroom, TV not work due to cable being detached, tape holding water fauct togehter in bathroom sink; pieces of wallpaper covering holes in wall in bathroon, old rusty hotel van (that said Comfort Inn) in parking lot... I can NOT believe that Motel 6 would allow this despicable motel to carry their name. I would certainly think twice about selecting a Motel 6 again!