MAC Cosmetics Corporate Office & Headquarters

Keep getting the wrong shades!! I return them and she will give me the wrong shade again! FED UP

soo when i was at mac the other day i wanted some help so i asked the lady who was assiting people so iam like yeah could you help and she wouldnt and told me to leave the store how rude

I have been a MAC customer science the beginning since your products were sold In manhattan on gay street at that time u had a lipstick called rocket I want to know where I can purchase this product it had a high demand but u stopped making it u still sell Russian red that is an oldie however u stopped selling it now that the glitter is all the rage don't u think it should b offered again signed disappointedPs I mean ROCKER lipstick bring it back

I have been a customer of M.A.C for 12 years. This is the first time I have ever been upset enough to write a complaint about your customer service. I went in to Macy’s in down town Brooklyn on 3/13/12 to purchase studio tech foundation. Your sales rep # 71509928 (Stacey) gave me studio fix which I did not ask for. I understand people make mistakes so when I went to return the purchase on 3/14/12, I didn’t make a big deal about it even though It caused me an inconvenience. The same sales representative returned the wrong product and gave me what I thought was my studio tech. I checked to ensure it was studio tech but did not check the shade. When I returned home I realized she gave me the wrong shade. Now I was frustrated. I returned today because I have an extremely busy schedule. My visit today was my reason for writing this complaint. I brought back the product and receipt. When I gave her the receipt she stated oh the product went up and I had to pay an additional 54 cents. I advised Stacey that I would not pay not a cent more simply because if I was given the correct product we would not be discussing this. She said oh she could not change the price. When I asked for a supervisor, she said they were all in a meeting and called another sales rep to be her witness to the event. Neither one of them could see that they were wrong for giving me the wrong product twice, now asking me to return for a fourth visit. They seem to have no sense of customer service or any brains to think through the situation, It is 54 cents. Whether the price went up or not it is the same product. Do the damn exchange. Simple. But no, I left with the same wrong product and a negative customer experience with a company I always give praises about. I will never shop at the Macy’s MAC counter again. I am requesting this be corrected as soon as possible, my call be returned at 917 569-8084 or 718 802-6210. I would also like a written apology from Stacey in regards to her poor customer service and error.

2nd email after initial complaint After speaking with your manager Katie from your MAC complaints line 800 387 6707 I am even more convinced that MAC does not care about their customers. Katie advised she could send me out the correct shade however it would take 3-4 weeks for delivery. Is she serious??? I then asked her what other recourse would I have and she said I could return to the store and speak with the manager. Thank you MAC and Katie for nothing. I think I will be looking into a different brand of cosmetics or simply order online to avoid the POOR CUSTOMER SERVICE. MAC should remember, without their customers they are nothing. 1st email… Dear Manager: I have been a customer of M.A.C for 12 years. This is the first time I have ever been upset enough to write a complaint about your customer service. I went in to Macy’s in down town Brooklyn on 3/13/12 to purchase studio tech foundation. Your sales rep # 71509928 (Stacey) gave me studio fix which I did not ask for. I understand people make mistakes so when I went to return the purchase on 3/14/12, I didn’t make a big deal about it even though It caused me an inconvenience. The same sales representative returned the wrong product and gave me what I thought was my studio tech. I checked to ensure it was studio tech but did not check the shade. When I returned home I realized she gave me the wrong shade. Now I was frustrated. I returned today because I have an extremely busy schedule. My visit today was my reason for writing this complaint. I brought back the product and receipt. When I gave her the receipt she stated oh the product went up and I had to pay an additional 54 cents. I advised Stacey that I would not pay not a cent more simply because if I was given the correct product we would not be discussing this. She said oh she could not change the price. When I asked for a supervisor, she said they were all in a meeting and called another sales rep to be her witness to the event. Neither one of them could see that they were wrong for giving me the wrong product twice, now asking me to return for a fourth visit. They seem to have no sense of customer service or any brains to think through the situation, It is 54 cents. Whether the price went up or not it is the same product. Do the exchange. Simple. But no, I left with the same wrong product and a negative customer experience with a company I always give praises about. I will never shop at the Macy’s MAC counter again. I am requesting this be corrected as soon as possible, . I would also like a written apology from Stacey in regards to her poor customer service and error. Sophia

My wedding was yesterday in Tampa, FL. 3/23/2012. I had hired a M.A.C. make up artist, Sabrina from the Wiregrass Mall in Wesley Chapel, FL to come do my make up and my four bridesmaids. I had a trial run with her on a Sunday afternoon after my first Make-up artisit had canceled on me due to ilness. We did a full face profile, set the date, she has to work that day and promised she would switch a shift with someone or come in later, I told her I would feed her so she could would get a chance to eat. We then set a time for her to be at my Venue at 9am sharp to set up. The price was $125 for me, after my initial minimum of a $50 purchace, and then $40 for the girls. I was excited that I had found some one on such short notice. The day had finally arrived. My hair guy was there but no make-up artist. I waited an hour, because Dillards was not open yet and then gave them a ring. She was an hour late already. I spoke with Kimberly, the manager who informed me that Sabrina would be in at 12 that afternoon. I was irate. I got very angry and Kimberly then reponded with what she does on her free time is not her concern. This is one of her representives and she didn't care how I was treated. Finally my Matron of honor talked to her and she said that I could drive to the mall and she could squeeze me in. She has also told my matron of honor that Sabrina thought it was the on the Saturday not the Friday, which I had reittereated to her over and over again. She even mentioned how she thought it was kind of cool my wedding was on A Friday. I got the Mall to get my make up done and Kimberly got me started and Sabrina later came in to finish me. No apology was made through out this whole ordeal. Not one. Kimberly said she understood, no biggie. I am sure she did not understand. Sabrina, the one who forgot my wedding, had no apologies, just a snotty attitude. I finished up with her, no words spoken and then bought $150 worth of make so my bridesmaids could do there one make up back at the counrty club. Did I get any comensation for the "misunderstanding" as they called it? Nope, none what so ever. I love MAC products and after this experience on my wedding day will most likely never recommend them to any one for any thing. I am one unhappy bride.

My experience with MAC occurred during the Month of X-Mas of 2011 at the Grove location Los Angeles, CA., after purchasing several items which appeared to be a little expensive, I later determined I was "double-charged" after scrutinizing the receipt, I subsequently called and spoke with a Manager (Male) who informed me that he would mail-out a gift card in the amount of $40 dollars to offset the double-charge, no gift card has been forthcoming as of yet. A subsequent follow up call was made to the store after not receiving the gift card, upon speaking with a MAC (female) representative, she asserted that I had came in already and signed for and received the difference in the double charges, I was surprised with this information which was clearly a revelation to me, when I denied ever receiving any refund, gift card or reimbursement she insisted and reasserted that I had with some degree of hostility. Her actions has prompted me to file a complaint with MAC's Corporate H.Q., in New York and the Better Business Bureau (BBB) to avoid further conflicts and insult to injury, clearly there is a need to resolve such conflicts through a verification process before asserting that the customer has been reimbursed. Beware of the "Return of the MAC."

I went to the MAC store today at the Seminole Towne Center in Sanford, Florida for the first time. I was going in to get a sample make-up done on my face for my wedding since I was going to be doing my own make-up for the event. A lady name Aracelis asked me how I was doing and if she could help me with anything. I told her what I needed and not sure what I was doing. She showed me eveything step-to-step how to apply the make-up and everything which was awesome. When it came for check-out I puchased pretty much everything she had used one me during the session and my total came out to about $400.00. Although I was unsure about purchasing it and I went ahead and bought it since I don't own anything MAC and have never used their products before. After I purchased the items, my friend hires me a make-up artist which made me excited since that's what I wanted. I came back to the store to return all the products I had just purchased even though I felt bad because Aracelis took the time to show me everything. When I told her why I was bringing the items back, She decided to switch up her attitude as if she wanted to tell me off. She keep telling me how she wasted her time and how I wasted my time and that this all could have been resolved some other way. I was furious!. I have worked in Customer Service for about 4 years now and not once have I every told a customer they had wasted my time. She returns everything with an attitude and doesn't even make eye contact with me.I'm really pissed at this moment. She started to tell me how she felt about the situation so loud that customers outside the store and inside the store (including employees) were looking at me like I was some sort of bad person. I am only 22 years old, and I have never in my life disrespected anyone in that matter. For an employee to do that to me, it's embarassing and uncalled for. She tell's me after I sign the return that if I was going to do that to her, that I needed to at least keep 50 dollars worth of product. That would of been fine with me if Aracelis would of told me before hand. For this incident and my first time being a customer, I will never shop at MAC in Seminole Towne Center again.

doing the month of JAN, 2012 a Manager by the name of Dee Bryd, the branch location is Duluth Ga, in GA was on duty and a several of employee working at the time i would say like 3 or 4 and one employee working on the floor the other's in the back room with the manager i waited for 30 mins along with other customer's befor being waiting on the manager came out of the back with other worker i spoke with the manager about the waite she said i do what i can do ok and that just how it work around here the manager tnan engaged in a conversation with a co-woker about her life style. now i ask you what going on at the Gwinnett Mall in the MAC..... department with the manager, Dee Bryd

I love MAC but I must say that MAC in Hilltop Mall, Ca. Most definitely needs to trained on customer service. Everytime I go there, no one ever greets you and they always seem not interested to help out. I went in today to purchase concealer and the sales girl finally ask if I need help and I tell her "yes I'm looking for concealer. So she tells me where they are and walks away and didn't return until I went to another sales girl and let her know that I do need help and that the first sales girl showed me where the concealer was but didn't offer any help and walk away. Sales girl 2 then goes and gets sales girl 1 and she then replies that she didn't know I needed help. Well....if I didn't even know where to find the concealer, how could you possibly think that I didn't need help. Myself along with many others pay too much money at MAC for bad service....

I am a freelancer for M.A.C in Los Angeles AREa and yes its really sad to see Make Up artists that are permant employees treat customers they way SOME MU treat them, when people like us that only freelance have the passion that i guess theyve lost but on the other side alot of the time some customers just want to come in get their make up done and not buy anything, so its like wasting out time on someone its not puschasing anything.. so when are really nice pleople take advantage of that and use you and when youre not ure very rude.. so i gues u have to know what you want and be very strate forward to whoever its helping you telling them what you want and what you need and also if youre interested on something else ;) that let us know you are interested in something and i wont be wasting my time on someone.. because at the end of the day we are NOT SALES ASSOCIATED we are MAKE UP ARTISTS people dont get that either, were there to show you and do make up not deliver great customer service to everyone

I just spoke with Marla in Customer Care and she was very helpful. I wanted to put this in writing as well. Approximately 2 years ago I went into the Culver City Macy's Department Store and approached a sales person who did not appear to be interested in working with me. As I looked around most of the women in the MAC area were younger than me. I left thinking perhaps this is a cosmetic line that is geared towards younger women. Somone suggested MAC again to me recently and I had the unfortuanate experience of the following: 1/2/2012 at apprxoimately 4:15pm I walked in and one woman (ring in her nose) approached me and asked if I needed assistance and I said I was interested in purchasing makeup. A gentleman working there asked the African American woman to work with me (I thought, um that is interesting perhaps they are pairing up people based on race. Ms. Eva came over toi me (she was wearing fake hair that was reddish blond) and she seemed pleasant enough and we discussed a full make up and she provided me with your policy of a $50 minimum purchase. Not a problem, I had been using Bobbi Brown for years and thought perhaps I would move over to MAC since it was in Macy's and I would not have to go to Neimans or Nordstroms. She cleaned my face and applied moisturizer and announced she had to go on her break. About 5 minutes later, here comes Sandy who informs me that Ms Eva should not have walked away like that not completing her task. After Sandy applied the foundation, she asked what else I might need and I told her eye shadow and indicated I was there for a full make up. She stated that Ms Eva had not told her that and now the foundation would have to be removed because she applies makeup prior to the foundation. She gives me a tissue or shorts that was moistened and tells me to remove the foundation. She leaves me to wait on someone else. She did not even say I will be back shortly, etc. I waited another 10 minutes, walked to the counter and spoke briefly to the gentleman and I inquired about a corporate card. He did not appear to be phased and responded that there were none and that was that. He didn't inquire why I needed one or was there something I needed. In other words he dismissed me (so he thinks). Needless to say, you never know with whom you are dealing with in a business environment. Whether it was racial or based on age discrimination, unprofessional staff protocal or just plane ineptness - I will not be going into your facility again. I am Executive Director of an international womens grous and I assure that we will be discussing this on our blog and what to do when we are confronted with not the unprofessional demeanor of one staff member, but almost the entire MAC crew.

i work for mac and i have to say that not all of us have bad customer service. customers are very rude to us and act like they are something special and just because we work in retail we all have to bow down to them, well i dont think so. just as there are bad customers there are really nice customers too so dont tarnish all of us with the same brush. our stores do get busy most of the time and we dont have the ability to help 5 people at one time. and speaking to every customer that walks in the door while trying to serve a customer efficiently will take even longer - so you choose whether you want to wait for longer to be served or have a welcome speech as you walk in. not all of us plaster our faces in makeup either.

I live in Minot ND, and we do not have a MAC counter anywhere near here. So on a visit to MN (8hours away) I picked up a refill foundation. I didn't need it for a little while but I figured while I'm here I should get one. So a few weeks have passed and it's time for me to use my refill and I open it and IT'S EMPTY !!! TALK ABOUT UPSET!!!! People please check your make-up before you leave the store.

It has been my experience, more often than not, that the women who work at Mac counters are rude and dismissive. Today I went to the one at Saks Fifth Avenue in New Orleans. The women there asked what I wanted but couldn't quite attend to my needs because she had someone in the makeup chair she was attending to. I felt uncomfortable and ready to leave as there was no one else there to attend to my needs. I went elsewhere and said I would try coming back in a few minutes. When I returned, the same woman was leaving for lunch (no prob)and handed me over to another team member for help. The new woman asked me what wanted and then turned to finish a conversation with the woman leaving. So she couldn't here me or hear my concerns. I sat for a while and waited then the new worker said, okay how can I help you.....she hadn't been listening at all.. Now this may not be a big deal but my encounters with Mac folks have always been unpleasant. Either I am not acknowledged or I am told they don't have any makeup that would suit me and give me whatever is left. I am trying to become a Mac customer, but with the attitude of the representatives that I've dealt with, I may as well take my cash elsewhere. I mean really!!!!!

Hi, I think that MAC have good sevice most of the time, I am very pleased. But do also experience that on airports that the stuff often can meet costumers with bad atitude that are short of time. Is very stressing for the staff I can understand. Why does MAC not think more about their workers? They are stressing alot on work and dealing with much responsability. The deserve more, they are MAC.

Why do all mac girl apply such thick makeup to the point that they look like drag queens????

BETH, IF YOU ARE IN THE LONG ISLAND, NY AREA, I , AS A CONSUMER, NEED SOMEONE TO DO MY MAKE UP IN JULY 2011 FOR A WEDDING. IT IS AMAZING HOW TO MANY MAKE UP PEOPLE ARE EITHER UNPROFESIONAL OR JUST BUSY. I AM 64 YEARS OLD AND SOMEONE MUST BE SKILLED ENOUGH TO MAKE ME APPEAR NATURAL LOOKING. I WANT A MIRACLE !! THAT'S WHERE, I WOULD GUESSS THE SKILL COMES IN. NO HEAVY DUTY COVER-UP. NICE EASY JOB FOR SOMEONE FOR ONE AFTERNOON. E MAIL : ILBR@AOL.COM

Hy plz solve my prob i want 2 buy complete reang of MAC makup bt m confused from whome i got nd how can i notice that da brand is origina ?

MAC at Macy's willowbrook, wayne, NJ is by far the BEST (friendly, knowledgeable, talented makeup artists) i have ever encountered. The artist who did my makeover knew exactly what i needed - i looked spectacular and now swear by MAC and especially this woman who i call the "transformer" she is a makeup genius!!!.....go there!!!