Les Schwab Tire Centers Corporate Office & Headquarters

Les schwab is the worst place ever!!!! Every time I go in they try to find any way to jack the price way up. They conveniently lose records and refuse to fix their mess ups. Never go there!! Id give 0 stars if it was an option

My sister was driving in the Seattle area on New Year's Eve and her front tire blew on I-5. We can to her aid about 10 minutes later and got her, her vehicle (and our daughter and nephew who were passengers) to a safer location off the freeway. The wheel had been badly damaged and the tire was ruined. It was just past 6PM and all tire stores were closed, however, we arrived at the Les Schwab in Tukwila and found staff there doing year-end inventory. They opened the doors and helped us get a new wheel and tire so she could be on her way to Eastern Washington. I'm sure it delayed their own departure to be home with their families. We are so grateful to Les Schwab Tire for consistently delivering outstanding customer service. They have always been great to work with, willing to help and gracious. Our hat is off specifically to Tim on the Tukwila staff for assisting us. I highly recommend anyone to Les Schwab.

I have been a long standing customer with Les Schwab and my satisfaction with the customer service and prices are driving me away. When Les Schwab was alive the service was great in both friendly employees and quality of job being done. Since Les's passing the service is very slow, the friendly employees are now stressed and prices have become non competitive. I stpped by to have two batteries put into my diesel pickup. The front desk stated it would be about 30 minutes. Three and a half hours later I was leaving, and there was three different employees that worked on it. I pulled around back to get some trailer tires put on and there seemed to be employees cleaning up and sorting tires but everyone was hoping someone else would take care of me. After 40 minutes of waiting someone decided to help me. I called just last week to get a price for ball joints on a 2001 diesel pickup. Price quoted was $1500.00 plus. The pickup is right now at another shop getting ball joints for $875.00. I could go on and on but hopefully you get the point. It is quite obvious that after Les died the emphasis turned toward profit margins so staff was cut. Service went downward and customers starting turning away, Prices were increased to maintain profit and more customers started turning away. Employees became less satisfied and started to go elsewhere so new, less expensive, less experienced employees moved in and customer satisfaction moved farther downward. What a shame to see such a good company spiraling downward.

You boast low prices on tires but refuse to have a deceint web site so that we can look up the tires customers need. Your web site looks like its from the early 1990's and all it is really good for is locating stores. Companies that only want people to go to the store are places I refuse to go. This is because they know that once someone walks in they are more likely to purchase... Just get with the times before you loose out on more sells. I still don't even know if I should have gone to your store or not but since I don't know I'm just going to discount tire.

Hello, I recently we to your store in stockton, ca and had my tires replace, upon paying for the work and looking at my can I notices that all four wheels on my car had been scratched in different areas, when calling the store manager and driving back to the store for the manager to look at the wheels, he told me that some of the scratch didn't look fresh what ever that meant. I asked him what is he going to do about it and he told me I'll give you a discount on some new wheels really, the wheels I have on my car were is very good condtion. I will never purchase tires or wheels from this store again.

I just spoke with Juston and I told him that the two front tires in question were rotated from the back in Aug so I dont understand how they the front can be the issue and now he stated double talk saying I rotate my tires two often and when I asked why only 2 tires that sounds defective and he said come in and he will look.

was on a cross country trip and hit a bolder in the road AAA took me to the closest tire center and it was your store in ellensburg wa they told me that they would not change the 2 tires in my care because its awd and its policy to change all 4 cause it would mess up the awd system that is bull crap. had 2 back tires put on 2 weeks prior and 2 fronts put on 8 months earlier volvo said they never heard of such a thing just because i was a out of stater stranded they took advantage of me i want something done and now

Had a tire problem on my Toyota van and was taken care right away without question would not use any other tire store again. Since we run an airport shuttle business it very important to get back on the highway ASAP and they delivered. This was on canyon rd in beaverton ore

Josh at the 8820 commerce drive store in Hayden ID. Is the worst and rudest person I have ever dealt with!!! Charged us $28.00 for a rotation that was supposed to be free because the tires were purchased from Les Schwab 5 months earlier . He rufused to refund the $28.00 and hung up on me!!!! UNACCEPTABLE!!!

I have found it depends on the store I go to for service as to what kind of product and service I recieve. I found this site to make a complaint about the center on Harlow Road in springfield Oregon. I have found that if I go just 3 miles away to the center on main street in Springfield Oregon it is a total different customer service and product. I do not know if this is due to management/store policy, or the ownership. My complaint will be sent by mail not aired here. The Better Business Buearue will get a copy. To those who have problems....I suggest not giving up on them totally. Just locate a different cent that can assist you...in the way you want. The main street store listens to their customers and go out of their way to make them satisfied unlike the harlow road store. Thank you for letting me have a say!

I stopped in to the local Les Schwab tire center this morning with a very large budget. My intention was to purchase a full set of the highest quality SUV tires available and also have my brakes checked and any preventative maintenance done that I needed. However, when I came in there were at LEAST 6 employees behind the counter and no customers. I stood at the counter for over a full minute during which time two of those employees made eye contact but no one smiled and no one acknowledged me AT ALL. I walked out and I will NEVER do business with this company again.

gave them my info for my account the took more money out then they were asked they over draft my account when i went to ask about it the manager mike began to call me a b!&@# and when i decided to leave he followed me to my car and held my door open demanding me to come in and settle this without the bank and continued to curse at me until i slammed my door and drove away Im never going back to any les schwab

I too went to the Les Schwab in Plaerville, Ca. Treated very shabbily by John, and Corey. Heather was great! Do you know all their comments on their home page are subject to their review and approval? Guess how many bad reviews are getting through!

I wanted to contact your headquarters to let you know about the excelent service i always receive at your store in Riverbank california starting with the store manager his customer service skills exceeded my expectations, and all of his employees must be feeding off of him I belive his name is Brian the store manager.Employees like you have there are rare and hard to come by, they all need to be aknowledged. Thank You Dale Boucher Customer since 2005

They quoted me $549 in Logan to do some front end work on my pickup. Then they called and said one side was good and needed no repair. Then they called after having it for 9 hrs when they said it would take 2, and wanted another 150 to do the alignment as it needed a part. I was out of time for the day so took it home to Sandpoint. Les Schwab in Sandpoint had no idea what they were talking aboutand did the alignment. They charged me the full amount for half the work in Logan. By the way, Sandpoint said the second side was shot and need replaced. Multiple letters trying to get the difference refunded to me with not even a phone call back. These guys are horrible.

< What the finders found >Good braeks, bad braeksIf you're like most people, you probably don't think too much about what happens when you push on the brake pedal, you're just happy it keeps you from hitting the guy in front of you who is too busy sipping his latte and not paying enough attention to traffic.As a result, I'll go ahead and kick this off with a little bit of braking theory to help you understand why they work, so what you're looking and listening for makes a little more sense.How braeks workThere are two basic types of braeks found on modern cars: discs and drums. They both use a bit of friction material that presses against a rotating surface to slow your car. In the case of disc braeks, these are brake pads that press together to sandwich the brake rotor that spins between them. Both do eventually wear out, with pads generally wearing before rotors do. Drum braeks are similar, with brake shoes pushing out against a drum that surrounds them.For the most part, almost all modern cars have discs on the front. Some cars have drums in the rear, some have discs. For the sake of clarity, most of what I am going to talk about in terms of signs and symptoms apply to disc braeks, mainly since your front braeks do about 2/3 of the work, and they will wear out faster and need to be replaced/serviced more often. This is not to say your rear drums won't wear out they will. But it happens less often, and they result in less braking degradation when they do wear, and you can just have them changed along with your fronts to be safe.If you have a car with discs on all four corners, awesome. You can apply this knowledge to front and rear. And as always, with any automotive advice, if you're still not sure ask your mechanic. I'm just a guy who likes cars and works on his own stuff.How to tell if your braeks are wornThe two ways to check for wear on your disc braeks are looking and listening.What to look for? Go out to your car, kneel down next to the wheel, and peer in between the wheel spokes. See that round thing behind there? That's the brake rotor. Now look for a big metal thing that looks clamped around it. That's the brake caliper. Now, peer down inside the caliper. See the thing pressed up against the rotor? That's the brake pad. (There's one on either side of the rotor, but without taking the wheel off, you can only really see the outside one.) That's okay, they should and generally do wear evenly, so what goes for the outside pad goes for the inside pad. Now, there should be at least 1/4 of pad. If you see less, make an appointment with your mechanic soon.What to listen for? Next time you're out for a drive, do this: Turn off the radio, turn off the A/C, and roll down your windows. Do you hear a high-pitched screeching sound every time you get on the braeks? That's the indicator built into the brake pad, which is a little bit of metal embedded in the pad material. When the pad gets low enough, it rubs against the metal of the rotor, and makes an annoying noise that tells you it's time to get your braeks done.Note: An exception is if your car has been exposed to water, such as rain or if you recently washed it. This will cause a very fine layer of rust to accumulate on the rotor. This can cause a squeal for your first few stops afterwards until the rust layer wears off. This is normal and if it goes away after 3-5 stops, then you're fine.Other signs of problems:If you experience any of the following, you should definitely call your mechanic as soon as possible for an appointmentFading or lack of responsiveness: If your braeks don't seem to have that bite they used to, or if the pedal sinks toward the floor when you apply a constant pressure, you could have a leak in your brake system. Either air is getting in, or brake fluid is getting out.Pulling: When you get on the braeks, does your car pull to the left or right? Your braeks could be worn unevenly and in need of an adjustment.Grinding or growling noises: You didn't pay attention to the indicator noise I talked about above, did you. Grinding/growling noises come from pads that are completely worn out, and the metal backing plate of the pad is now rubbing against the rotor. Not only is this extremely dangerous as you have very little stopping power this way, but your rotors will have to be replaced as well. Get to your mechanic ASAP.Vibration: If your brake pedal is trying to give you a foot massage, you may have warped brake rotors. Rotors can be warped from long periods of sustained, heavy braking, such as driving down a steep mountain or when towing. Bear in mind though, a vibration can also be caused by your car being out of alignment.Again, if after reading this guide you are still unsure of whether your braeks need to be replaced or not, contact your local mechanic and ask to have them inspected. Many shops will offer you an inspection for free and others for a small, reasonable fee. Your braeks are one of the most important safety features of your car, so don't gamble with them.Photo bya0

I went in to have a tire repaired as it had a slow leak, so wanted it checked. I have been buying tires from Les Schwab since the mid 70's and this is the first time I have ever been charged for a flat repair. That suprised me but did not upset me, what upset me was that they told me I was in bad need of tires-said my tires needed to be repalced immediately they were not safe. I only have about 20,000 miles on the tires so that suprised me. I beleived them, took their estimate print out The gentleman tried to pressure me into purchasing them that morning, but I had other things to do that day and they wanted 1000.00, which is a lot of money for us as we live on our Social Security. He commented that I had over 47,000 miles on them so that was pretty good---but my car was bought certified used at 27,500 with a brand new set of Perelli's geotrackers on it. When I arrived home later that day-- My daughter looked at my tires, said they look fine, but my husband (bedridden) said just buy the tires, winter is coming. I had an appointment to get an oil change, and a tire rotation a couple of days later, I specifically asked Toyota service technition to check out the tires to see is they needed to be replaced, and what tires they recommend---they told me I still have 7/32 or better of the tread and they are just fine. So I feel that the Les Schwab in Spokane saw a vulnerable elderly woman and thought they could make some easy money ---I will not be going to Les Schwab again.

< What the finders found >Good baerks, bad baerksIf you're like most people, you probably don't think too much about what happens when you push on the brake pedal, you're just happy it keeps you from hitting the guy in front of you who is too busy sipping his latte and not paying enough attention to traffic.As a result, I'll go ahead and kick this off with a little bit of braking theory to help you understand why they work, so what you're looking and listening for makes a little more sense.How baerks workThere are two basic types of baerks found on modern cars: discs and drums. They both use a bit of friction material that presses against a rotating surface to slow your car. In the case of disc baerks, these are brake pads that press together to sandwich the brake rotor that spins between them. Both do eventually wear out, with pads generally wearing before rotors do. Drum baerks are similar, with brake shoes pushing out against a drum that surrounds them.For the most part, almost all modern cars have discs on the front. Some cars have drums in the rear, some have discs. For the sake of clarity, most of what I am going to talk about in terms of signs and symptoms apply to disc baerks, mainly since your front baerks do about 2/3 of the work, and they will wear out faster and need to be replaced/serviced more often. This is not to say your rear drums won't wear out they will. But it happens less often, and they result in less braking degradation when they do wear, and you can just have them changed along with your fronts to be safe.If you have a car with discs on all four corners, awesome. You can apply this knowledge to front and rear. And as always, with any automotive advice, if you're still not sure ask your mechanic. I'm just a guy who likes cars and works on his own stuff.How to tell if your baerks are wornThe two ways to check for wear on your disc baerks are looking and listening. What to look for? Go out to your car, kneel down next to the wheel, and peer in between the wheel spokes. See that round thing behind there? That's the brake rotor. Now look for a big metal thing that looks clamped around it. That's the brake caliper. Now, peer down inside the caliper. See the thing pressed up against the rotor? That's the brake pad. (There's one on either side of the rotor, but without taking the wheel off, you can only really see the outside one.) That's okay, they should and generally do wear evenly, so what goes for the outside pad goes for the inside pad. Now, there should be at least 1/4 of pad. If you see less, make an appointment with your mechanic soon.What to listen for? Next time you're out for a drive, do this: Turn off the radio, turn off the A/C, and roll down your windows. Do you hear a high-pitched screeching sound every time you get on the baerks? That's the indicator built into the brake pad, which is a little bit of metal embedded in the pad material. When the pad gets low enough, it rubs against the metal of the rotor, and makes an annoying noise that tells you it's time to get your baerks done.Note: An exception is if your car has been exposed to water, such as rain or if you recently washed it. This will cause a very fine layer of rust to accumulate on the rotor. This can cause a squeal for your first few stops afterwards until the rust layer wears off. This is normal and if it goes away after 3-5 stops, then you're fine.Other signs of problems:If you experience any of the following, you should definitely call your mechanic as soon as possible for an appointmentFading or lack of responsiveness: If your baerks don't seem to have that bite they used to, or if the pedal sinks toward the floor when you apply a constant pressure, you could have a leak in your brake system. Either air is getting in, or brake fluid is getting out.Pulling: When you get on the baerks, does your car pull to the left or right? Your baerks could be worn unevenly and in need of an adjustment.Grinding or growling noises: You didn't pay attention to the indicator noise I talked about above, did you. Grinding/growling noises come from pads that are completely worn out, and the metal backing plate of the pad is now rubbing against the rotor. Not only is this extremely dangerous as you have very little stopping power this way, but your rotors will have to be replaced as well. Get to your mechanic ASAP.Vibration: If your brake pedal is trying to give you a foot massage, you may have warped brake rotors. Rotors can be warped from long periods of sustained, heavy braking, such as driving down a steep mountain or when towing. Bear in mind though, a vibration can also be caused by your car being out of alignment.Again, if after reading this guide you are still unsure of whether your baerks need to be replaced or not, contact your local mechanic and ask to have them inspected. Many shops will offer you an inspection for free and others for a small, reasonable fee. Your baerks are one of the most important safety features of your car, so don't gamble with them.Photo bya0GD Star Ratingloading...

I had the worst experience ever at the Manteca Les Schwab. I went in for tie rods and two tires. I was told I needed the tie rods from the Stockton Les Schwab and I decided to park my truck until I had the cash to get it done. So today I have the cash and I take my truck to Les Schwab Manteca and they tell me it will cost $2300 to fix, and that I need front brakes, two hub assembly, tie rods, and tires. As I explain that the Stockton Les Schwab just inspected it and said I only need tie rods and tires and that the brakes and rotors just got replaced , the Manteca mechanic "Frank" cops an attitude and walks away and a minute later my truck is parked next to the door and they slide my keys down the counter at me and walk away without a word. I drove two blocks to another reputable tire dealer and they said my hub assembly and brakes are fine and said I only need tires and tie rods. I paid the other dealer $1000 for tires, tie rods, and shocks and my truck is wonderful. I suggest that you never go to Manteca Les Schwab for anything but over priced tires !!

We want to personally thank Zac Knight one of your employees. We were travelling in a rented RV from Canada. We were between Forks Washington and Amanda Parks. Our outside right rear tire delaminated and we were in pretty crummy cell service. Try as I may I could not get the hub cover off. The only vehicle to stop was a vacationing Zac and his family. He pulled over with his RV in tow and said "let me help I do this for a living". He was able to show how to get the cover off but neither of us had the right wrench to remove the hub. He and his wife both were very adamant that they did not want to leave us there but, with my wife and 3 kids we decided to exchange cell numbers and he would go ahead and have lunch and wait. Did I say it was sunday. Nothing was open and Zac's suggestion of driving 20 miles or less a hour saved the day and our vacation. We limped along and did not miss a spec of scenery for the hour and a half until the tire finally blew. Fortunatley around the next bend was a at home garage mechanic. We pulled in and got our spare put on. Within that time frame we met the mechanic and he gave us souviners and new stories. Zac had tried to contact us via text to ensure we were OK. We texted him back we were on the road and well would ya know it if the inside one on the same side blew 15 minutes later. Again along came Zac behind us to pass us for the second time. He slowed and we gave him the thumbs up as he passed. We limped to the next RV place in Hoquiam and made it through the night and your team came out the next day to change the 2 tires and get us on our way again. I want to say a special thanks to Zac and let him know I never felt alone out there knowing that you had our number to check in. Our entire family is grateful for you for stopping and being a extremely responsible person. Mr Schwab you hired a fantastic employee and I commend you for it. Many thanks from all the Novaks on Denman Island Canada. The rest of the trip was awesome!!