Kodak Corporate Office & Headquarters

I agree I would give a big 0.And they won't repair it...And you can't even find one that speaks english.For a big company it's pathetic.Kodak is the worst!

I purchased a Kodak 3250 Printer due to the cheap ink incentive. BIG MISTAKE!!! It is noisy, slow, and turns itself off. I've only used it 4 or 5 times in 90 days. Now, I can't return it to the store. I attempted to call Kodak @ 1-800-235-6325. I spent 28.09 minutes on the phone with 3 people I couldn't understand, only to be told that they were unable to refund my money. They offered to replace it, but after reading all these reviews I don't think that will solve the problem. I tried to call corporate 585-724-4000. When you choose the "All Other" option (#6) to speak with someone, it places you on hold and then tells you that your call will be disconnected. NICE! I will definitely be sending a complaint to the BBB and will NEVER buy a Kodak product again.

I purchased a Playtouch 3 weeks ago, it would be great if the software actually worked. Why would a company the size of Kodak sub out their software, there is no tech support , no customer service at Arcsoft and if you actually do get a tech support you have to pay 10 bucks for help. WHAT!!!! I just bought the camera and no I have to pay additional for help because the software is a piece of shit. I finally got through to a tech and he said it the know theres a problem but don't know when it will be fixed. Isn't that great!! I will never buy Kodak again....... NEVER and the satisfaction I get is that at least one person will read this and they won't buy your shit products eaither.

I wish I had found this site before purchasing my Kodak ESP3250. I, too, got canned responses from a heavily accented East Indian who had no information or help to offer other than what was printed in his "standard answers in English" binder. I now have a $100 paperweight and zero respect for Kodak. I plan to post my "endorsement" for Kodak every chance I get, everywhere I can. This is an abysmal way for such a "respected" name to do business.

I have a Kodak AO1 printer that has given me nothing but problems...I buy new ink and it says I am out of color...it wont let me print in black and white ... its terrible....like the rest of you...I purchased for the cheaper ink...what a joke... I regret this purchase for sure because I cannot get help,.. very frustrated

This is the second time in 1 year that the same part in my printer breaks down. It is a $40 part. I have not been able to print for three weeks and when it has been printing it only print about 200 one sided pages per set of cartridges. It does not work unless it has both the b&w and the color cartridge. I believe the name of this part is the printer head. When we take it out it looks flooded in ink and yet the copies are too light to be read.

bought a kodak plasport zx3 camera...it lasted 2 months and crashed....sent it back for repair and i was told the mother board was bad and I'd be getting a replacement...of course, it was back-ordered and nobody could tell me when I would receive my camera... Fighting with their Indonesian customer service folks is useless as they cannot deviate from their scripts... DON'T BUY KODAK!

To Whom It May Concern: I purchased an ESP5210 for my family. We finally got time to hook it up and discovered that the printer was printing out crooked. We call tech support and after an hour on the phone and no resolution, we were told we would receive an updated printer to replace the one we purchased. We were instructed to send EVERYTHING back to them with the shipping label they would enclose with the new printer. After opening the new printer, we discovered that there were no ink cartridges and no cables to hook it up with. Another phone call to customer service and after repeatedly asking for a supervisor, I finally get one on the line. The man tells me that he can’t help me with the printer having no ink cartridges and no refunds will be supplied from his department. I continue to ask him to transfer me to someone who can make a refund decision and I am told there is no phone number to give me, just an e-mail address. I don’t want an e-mail address. I want to talk to someone. That man hung up on me after 24 minutes of back and forth. Then we call back and after about a dozen of times of asking for a supervisor, we finally get another person on the phone. That supervisor says they can’t help. What is wrong with your customer service departments? To sum up our issues: Buy a printer that doesn’t print right. We got a replacement with no cords and no ink. We get hang up on. We get no solution to our problem. I will return the original with the shipping label they supplied BUT I will not pay to have the 2nd one shipped back. I will NOT purchase ink and cords to try to hook up the 2nd printer, either. I will NOT buy another Kodak product ever again. I will EXPECT a refund immediately of the original purchase and will not wait for someone to decide if the product is defective or not. The product is defective and I want to return it at your expense.

I submitted a letter describing in detail all of the problems I have had with Kodak. This website said it would take 48 hours to be posted. That was LAST WEEK, I am not surprised that the customer support on this site is NO BETTER than the customer support offered when you buy a Kodak product. I am not going to waste my time AGAIN telling you all of the problems I had, because this posting will probably never be put up either. I had an F4580 Kodak printer. IT WAS HORRIBLE!!!! It never worked and was a COMPLETE WAASTE OF MONEY. Save your time, money, and sanity and buy from a different company I have a cannon printer ESP series that I am very happpy with.

I would give 0 stars if I could. I wish that I had looked at the customer ratings before I bought my ESP 3250 printer. I am a college student and I need to print papers everyday. I have returned my printer in exchange for a new one 3 times! It still does not work. It will not stay turned on, lights blink and it gives me random error messages, and if I am EVER able to get it to actually print, the text is so crooked it cuts of have of my paper. The customer support line is a JOKE. Everyone is from a different country and they DO NOT understand me and I DO NOT understand them. The corporate office number listed on this site is no longer in service but I found another one 800-698-3324. They were also NO HELP but if some one else wants to take their chances there is the number. I am taking the advice of some of the other posters and calling my local news station. And I will thourghly enjoy the day when Kodak's stock plumits down the toliet where it belongs. I hope someone reads this and the other posts BEFORE BUYING A KODAK PRODUCT. Believe us, DO NOT BUY ANYTHING WITH THE KODAK NAME

Your product, the Kodak ESP-3 Color Printer is a piece of ABSOLUTE JUNK! You could not EVEN GIVE ANOTHER ONE AWAY TO ME! I would toss it in the trash where it belongs. Only 1-1/2 years old and it is completely un-usable! I try to find a piece of hardware that might fix it, and OH NO, YOU DON'T PROVIDE THESE TO THE STORES THAT SELL YOUR CRAPPY PRINTER, SO YOU MAKE IT A SEVERAL-DAYS-LONG EVENT TO TRY TO FIND THE RIGHT PART. NEVER AGAIN. YOU TRULY DO SUCK AS ONE OF AMERICA'S CORPORATE ENTITIES. AND, YOU BEAR A NAME THAT HAS BEEN HELD IN SUCH HIGH REGARD FOR DECADES PAST. WELL, HERE'S A NEWSFLASH - WITHIN SIX MONTHS, YOU MAY BE OUT OF BUSINESS. YOU'RE PRODUCTS ARE JUNK AND SO, SO DISAPPOINTING! WELL GUESS WHAT? I AM ONLY ONE OF MILLIONS OF CUSTOMERS, BUT JUST LIKE THE COCKROACHES THAT YOU ARE, IF THERE'S ONE THERE'S A MILLION, AND I WILL ENJOY WATCHING YOUR STOCK FALL IN VALUE ON THE MARKET. I WILL NEVER, EVER DO BUSINESS WITH YOU AGAIN. YOU ARE THIEVES AND GREEDY MORONS. SHAME ON YOU. SHAME ON YOU. SHAME ON YOU! Mary Keckler

I bought the Kodak ESP5210. After several hrs. spent trying to install it, I made the mistake of contacting their customer support. I then made the mistake of letting them in my comp. remotely. 3 Hrs 47 min. later when I ended my session, which still was not resolved, I lost my internet. Calling back, another 45 min, I was told it was my internet service. I switched out my modem and cables, told I had a strong signal. Called support back and again told it wasn't anything they did. I had service before the call and no service the minute they left my comp. Being a woman NOT in India I resent being treated like an idiot. It took a computer company 45 min. which I have to pay for to find the problem. The Customer Support (sic) turned on my Norton Internet Firewall, off for a reason, and they did not turn it back off. Then while telling them what they did, they said not only are they not responsible, but now that I had internet they could get my printer working. One of us has be REALLY stupid.

I tried 4 times to get a customer service rep on the phone and had messages repeated over and over, altho I pressed the required numbers on my phone. The last time, they hung up on me. So sad. Was even unable to get the recorded messages of most commonly asked questions. My Easy Share Camera LS420 will not transfer pics to my computer now. If someone cares, please contact me at sbsloan@sbcglobal.net to help solve the problem. Thank you. Sheila Sloan

Bought a Kodak "Easy Share" camera and photograph printer several years ago. What a piece of junk. The photo printer ceased to work after only a couple of months. Incredible waste of money.

We purchased (one of many) Kodak scanners for a project initiative. I purchased one lone i1440 for $3800 from reseller PCMALL. This was on 9/15/2010 This scanner never worked, on Nov 18th a Kodak service call went in with the resolution of the repair to costs us $1,745.51. Plus the cost of travel and labor -- are you kidding me?? Over $2 grand to spend on a $4000.00 scanner which we have only had 2 months, and never worked. We have received no support from either the reseller or Kodak themselves. This is very disconcerting. Considering the amount of Kodak products our company has purchased. I have lost total faith in Kodak!I would also put up Zero stars if I could.

I purchased an Kodak EasyShare SV811 Digital Picture Frame that has a virus in it, once connected to my PC (as per instructions), I got a "blue screen" and my computer locked up. After fixing the computer (at my cost), the problem was definately traced to the pic frame. I called Kodak Customer Service, they gave me the "run a round" Asked to reconnect to my computer again...."no way"...the Tech said he couldn't help me if I didn't do it....I asked him, "If you had a device with a known virus in it, would you connect it to YOUR computer???" He said, "Yes he would". Spoken like a true Company man, and a knuclehead.....guest that's how he got his supervisor's job. He said, he could give me a 15% discount on the purchase of another Kodak Pic Frame..."Why the hell would I ever buy another product from Kodak...especially another Digital Pic Frame, if you won't even stand behind this defective product of yours to begin with????" I asked him, "Would you buy another pic frame from Kodak after what I have been through?" He said, "Yes he would". Spoken like a true knucklehead..... You get the Picture (no pun intended)....go round and round, until you just give up....by the way, I tried calling the Corporate Headquarters in N.Y. to complain, got the number from their Web Site....it's disconnected.....Merry Christmas....

I purchased a kodak all in one printer brand new. It is a piece of junk. It shakes when it prints so bad that is actially moves itself across the desk. now it won't print and it is only 3 months old. I called to get help and got told by their company they would not send a return lable even thow it is under waranty. So kodak did not honor it's waranty. They have shown me that they are no longer a reputable company to do business with.I use to be a kodak fan, not any longer. I will never purchase another kodak prodoct. And since the number that was given for the NY corporate is disconnected maybe this will help. Let the world know about kodak's way of doing business! Check with you local news to see if they have a consumer problem hot line. Tell all of your friends to be aware! Consumer NewsHelping Action News viewers with their consumer problems is what we do! CPSC | Pa. Atty. General | NJ Atty. General | Del. A.G. Call for Action If you have a consumer problem, alert the Call For Action volunteers, Mon-Fri from 11am-1pm 1-866-978-4232.

I purchased my ESP7 April 6, 2009 and had nothing but problems. Right from the beginning I have to return the first one I purchased for mechanical reasons. Until the present it always gave me some kind of problem/print error. Calling for service help is a joke. My call goes to India which is so obvious that not one of your representatives are properly trained and are reading off a script. My last call I was told that even though I am beyond my warranty if I went to Best Buy and uptained a recipt for proof of purchase and faxed it to 1-866-606-0156 that they would stand behind it due to the service calls I have placed while owining the printer and allow me to exchange it. So during a holiday week i go to Best Buy get the receipt and then to staples to fax it off. Ater not hearing back I call (India) again and get Shruti and her supervisor Rohit who tell me, sorry to late we are not going to exchange it for you but you can buy anotherone for $39.00 plus shipping. thanks for wasting my time with this product which was purchased due to your cheap ink refill/cost so my kids can print at will and not worry about the cost of ink. Now you have raised the price of ink as well. If this is how Kodak wants to do business and not care about your product or consumers then so be it. One thing is for sure you beat me out of my $200 but I will never trust or buy your products again, maybe a few more dollars for ink for a new HP product wont be such a bad investment. Mike O'Connor Mikeoc4845@gmail.com

kodak does not listen to you. they give you the run around. i had a camera that needed to be repaired they gave me excuses instead of fixing the problem

i would put 0 stars if i could. The customer service i received for my broken camera is disgusting. The people barely speak english and do not help in any way. i have had to send my camera back twice -and then the camera they replace mine with did not work!