Kmart Corporation Corporate Office & Headquarters

Have visited the K-Mart in Jasper Alabama many times. There are so many nice employees at this location. Every time I have been in this store I have had nothing but EXCELLENT customer service.

My son filled out an application online for a job at Kmarts at NE 163 street in North Miami Beach, after he finished the application, it said to pick a date and time because it requested it for the interview and he did, he went that day which was Friday and they told him the manager was not there at that time so they told him to call the next day he did, and again they said she was not there. He went on Monday at 1:30pm to see the manager and again they told him she was not there, so they told him to call her the next day to see if she will be in. I ask the cashier if the manager will be in the next day and her response to me is that she did not know so I told her that my son kept calling and they keep telling him that she is not in, so I ask if they knew her schedule and the cashier said no. That means that when he calls the next day they will tell him the same bs. So why is there no manager at Kmart on NE 163rd Street North Miami Beach?

The Kmart located in Gaithersburg, MD is terrible. There is never enough checkout personnel and the credit card/debit card device is always broken. The store is mess and most items don't have the price listed for them at the display area. I'm always having to find price scanner and most of them are broken. the store is so unorganized, untidy, and under stocked. The Blue Light items are broken, partially items and never displayed properly. The staff are rude and disrespectful and don't want to work. I am just really unhappy with this store and I shopped there all the time, but not anymore.

I had a layaway at kmart. i went to make an online payment of $75.00 and it came out of my bank account 11 times!!! 8 days later, i am STILL trying to get my money back. No one knows anything and just keep giving me the run around! needless to say, I put my layaway up at walmart and am done with kmart!!

Today I had the worst experence than at any store. The team of manager nhave Know Kowelege of what they are doing. Please call me at 706-796-9631.

i was at the mt vernon, il 62864 kmart location today. i had several coupons and many were for the glade deals. had several of the glade expressions coupons for the mist and only 2 of the oil diffuser kits were in stock on the shelf. so i purchased a few more items too and had lots of additional items. when she went to scan my coupons the first problem was the $5 off $50 coupon, it didnt scan and then somebody even came over and said no you cant use any other coupons with this coupon. so i was fine with that and it wasn't too big of a deal. a friend gave it to me and i had never used one of those before but she said she got it in the store or mailed to her, i can't remember exactly what she said. then i had one of the coupons that print out like a catalina i believe they are called, from the machine thing and they did not want to scan. and then said off any purchase, no limit or minimal purchase amount or limitations were included or stated. so the other lady let it go and said i guess thatll be fine. i also had a coupon that printed out and said i get 10,000 bonus points if i redeemed my points on my card. and nobody knew how to do that, they never do, ive NEVER been able to use my points, so im not sure why i even have them or they tell me i do. so she scanned the coupon thing and no i didnt get any bonus points or get my points on my card redeemed. then she proceeded to scan the glade expression coupons, etc. the $ off ones and buy one get one free coupons. there was an issue with one, saying she could only take off 3.49 and it didnt want to scan. and i told her no, there should be been for the oil diffuser ones too, not just the mist. she couldn't look to see what coupons she scanned because she was sticking them in the drawer after scanning each one, many people do not do this until after all coupons are scanned i have noticed, so im not sure why she was doing that and i could have corrected the error then and there, but she said no i cant open the drawer or get the coupons saying they were all the same and could only be for the 3.99 max value. so i paid the amount at the register, knowing it should have been less...so i proceeded to then go to the customer service desk. there was somebody in line being waited on and was fine on waiting, i mean i hadnt been there even a minute then an older lady came over and asked if there was a problem and i proceeded to tell her the issue and that my order was more than it shouldve been etc, that the one coupon was wrong or basically the wrong amount wasnt taken. then she started arguing with me and started to raise her voice and got snappy and hasty with me and i was trying to explain and ask what could be done and she was pretty much like no your wrong we cant do that, you have to re-ring the whole thing etc. she had me pretty mad and i thought she was a person of higher management or a manager the way she came over and asked me a question, etc about why i came over there, etc. i still dont know what her role was and she just made it worse and had me pretty fired up and upset and mad. i was getting very flustered. i simply asked if i could talk to a manager or somebody else. and they came over saying you have to do the whole thing again, etc. she too seemed a bit mad too at first, but then she quickly changed the tone. and then i said well how about i just return that item, that i didnt give the right coupon for and then they look at receipt and said no its on there. and i said no, they are on sale for buy one get one free and then i also had the coupon for buy one get one free. i said just give me my money, back ill return that, i mean i had been in there for quite some time and took awhile to check out with all the issues first before the buy one get one free issue and i was ready to go and done. i was upset and mad. and felt like i was wrong and felt just very upset about the whole deal and was ready to go. i feel i wont be shopping there soon, though i do have some coupons that printed out due to my purchase, that expire next week. but i cant even begin to think ill be back there regularly anymore. i dont think that one lady first resolved or tried to resolve my problem adn im not sure if she knew what she was doing or really why i was being yelled at or anything. my words are probably getting a little tangled too but i am now getting upset about it and customer service at other retailers and competitors are not this way and work to work out your issue or problem and is a main reason i was getting angry, that they were even trying to solve it or do it in a simple easy fashion. i have never had such trouble at places like kroger or walmart and their customer service is pretty good and on top of things. they have never yelled and me and always resolved my issues, ALWAYS> im sure if the lady, and i didnt catch her name, i really should have, but i didn't feel i needed to be taken out for the deal. im done and get worked up about it and i shouldve have noted much or maybe i should have let it be, but that little bit of money i shouldve saved was a little bit of money i could have used, etc. and it was an error i guess it was my fault, but i thought, it was an easy fix and im sorry for making a mistake.

Dear K-mart I had a layaway with your Parkersburg W Va south side store. I have never had a problems with the layaway dept if I was going to be late I always called to make arangments to when I was going to pay and or pick up So I sent some one to cancell a layaway for me since I was in the hospital and could not be there to either pay or pick it up but then I get a call from my friend and she told me not only did I loose my layaway but all the money I had pd on it no thanks to k-mart. I WIIL NEVER EVER deal with k-mart again I don't care how cheap the item is I would now pay more to keep away from your stoes. So it looks like Wlamart has my businesses once again even though I got to pay cash its well worth it now. Oh and I can't wait for a Target store come to South side and see k-mart close. I had always liked k-mart but in the past few years you have wentr down HILL your service SUCKS and I am not the only one who thinks this way I know of a few other people who had the same problem in the past few months I now hate k-mart :( :( :( :( :(

I don't know why they are so rude at Kmart in redlands. I asked the cashier if she would look up my layaway today September 18 2012. And she said you have seven days! I said ya can you look to be sure it would be ok to pay it monday! All she said is if its late you need to talk to layaway about it.I was right near the door so i said i guess that means you wont look it up! I also have an appliance problem the sale was fifty dollars cheaper and this lady with appliance said i could get it adjusted for that price but i spoke to robert and he said only if I pay it all today do i get the adjustment? Well the other lady never said that. She said when I get it out they would make the adjustment! Well i have a feeling im not getting my adjustment!

This is going out to shoppers,employees of K~Mart, including managers: The rules for purchasing with coupons. (be careful it can be very tricky.) Go to this website: http://blog.al.com/bargain-mom/2011/01/coupon_limits_difference_betwe.html This will explain it all to everyone, there is a difference between purchase and transaction

Today I went to Kmart in Anoka MN to buy only one thing and I gave the cashier $20 bill, he took my money put on a register and he give me a change only from 10, I told him that I give him 20 he said he can't do anything right now. I called the manager his name Jay and manager just make crazy face, even did not say "sorry" ,told me to prove if I give $20 or I have to call to the cash office tomorrow. He did not give me the phone # where I have to call. When I go home I find the # on internet and called to the office at the next day and i was waiting all day to give me the answer about my money.Finally I came back to the store and asked again about my money and lady from the customer service called to the cash office and they promise to bring money to me and I was waiting about 30 min until some guy come out and gave me my money and this store SUCKS!!!!!

I have to say if K-mart has to shut its doors for how they treat their customers it would be what they deserve for the pathetic customer service they offer. I use coupons (yes I know this is a terrible sin with Kmart) we my family and I went to check out the cashier happily rang our order until she saw I had coupons. She quickly went from friendly to fiendish! First she asked her manager then said I could only use 1 coupon per purchase, (yes I already knew that) BUT she said per purchase meant per transaction! Could she be any more stupid? I explained very kindly to her a purchase is the item you are purchasing not the entire transaction. She didn't care and had her manager back her up. She told me since my coupons were buy 1 get 1 50% of that I would only be able to use a coupon on 1 of the 2 that I was buying and I would have to pay for each item as follows. One item in one transaction and no more. That would have taken 30 mins to process. She added, "I can't take coupons according to the coupon policy that Kmart corporate has because my manager is trying to crack down on couponers and if I don't do what I am told I will lose my job and I need it to pay for college." At first I felt like she had no choices until I said okay let me just get my other items while I rework my list according to these new "rules". I then handed her another item and she said, "I can't let you use this coupon because then it would be almost free to you." I told her well the item is on sale and this coupon is for 2.00 so that means I would be getting it for a good deal but not free and even if it was free it is within the guidelines as I am not asking for overage. She got rude and glared at me so I said eh do you even take coupons mind you it is coupon week there so she said well I guess I could enter it in like she was doing me a very special favor. I only bought 2 items and after sitting in the car with my family getting ready to redo my list and go back in I decided no I refuse to give this store ANY business after this and my family and I will make sure to let our friends and other family that Kmart treats their customers worse than gum on your shoe. BTW: I almost forgot to add this store had many items on their sale racks that rang up full price the cashier told me they were misplaced and I said so let me get this straight the entire shelf says sale 75% off and all the items are just mislaid full price items? If so you guys need to redo your shelfs it is false advertising at it's height! If I could leave this Kmart NEG 5 STARS I would, horrible place to shop and many of their items are poked into or opened to boot and they are still selling them.

I am disabled and need to use the electric cart when I shop. I like the KMart products, but don't go very often because of the cart. This is the third time this summer that I have been stranded because the cart battery needed to be recharged. Most of the time the cart is not plugged in but just sitting there waiting for the next person. It would behove KMart to have someone assigned to plugging in the cart after each disabled person uses it. Today, I had an extensive list of purchases to make, but only got 25 minutes into my forage until the out of power blinker light came on. (the cart had not been plugged in when I took it). The second difficulty is that the asiles are not of a consistant space apart to allow the cart to enter and get through. This is most noticible in the clothing side of the store. Today I turned off the main asile into the handbag department and the front of the basket took down part of the end display on one side and the back end became marooned on the end of the opposite side. Needless to say I left very frustrated. Walmart and Target here I come!!!, but don't want to. I did speak to the manager, who is aware of the difficulties, but not really able to do much about it. Thank you

It's official I made it a month without going to KMart...I found Walgreen's gives me great service. Since January 2012 I have walked out of the KMart store at least 7 times leaving my cart in the check out line. Cashiers are untrained, prices not in the computer system so over 50% of the time their is price checks, and the last time there was one cashier working during the lunch time and she was opening a credit card account. I also got tired of my cashier forgetting to swipe my rewards card and asking me to go home and take care of it on my computer. Times have changed but I still like customer service.

Hello, my name is Ernie Racine, Family Center Coordinator/Fatherhood Educator Specialist of Catholic Charities in Waterbury. I am writing to you on behalf of my organization that has been providing help and hope to families in crisis since 1920. We estimate that over the last 5 years we have provided 3,000 diapers and over several tons of food which has been given to individuals or families who are extremely low or non-income in the Greater Waterbury Area. We feel that the service and support we provide goes along way in assisting families to stay functioning and intact bye receiving the necessary resources to sustain their household. With the economy in such a poor state many families are in a very serious financial crisis. With state benefits only being able to cover a certain amount of the overall expenses. Basic but very necessary items have risen tremendously in price creating a great amount of stress and deficiency to provide adequate care for many families with young children. Picture this scenario. Your low income, perhaps may have just been laid off and bills begin to mount up high. Your faced with the grueling choice of having to pay one expense. Do you pay for food in the house, diapers for the baby, utility bill or putting gas in your car to go on job interviews. Buying Christmas gifts. There isn’t one easy answer. It’s beyond a tough choice that you’re faced with. Now picture thousands of families staring eye ball to eye ball with this same situation everyday. Especially low-income families/non-income families. I am writing to you today hoping to alleviate situations like these. With your donation of Christmas gifts. We can bring our community closer to assisting families in crisis to meet their basic needs. Our organization as you can see is very empathic and passionate about helping families stay empowered and resourceful using community services. We would like to continue this effort with your help. I would like to thank you for considering this opportunity to partner with our organization for raising awareness and providing Christmas donations. If you have any queries regarding our organization you can go to our website: www.ccaoh.org.org. Please feel free to contact me at the address given below. Thank you, Ernie Ernie Racine Ernie Racine Center Coordinator/Fatherhood Educator Specialist Catholic Charities Arhdiocese of Hartford 13 Wolcott Street Waterbury, CT 06702 (203) 596-9359 ext 233 (203) 757-9753 eracine@ccaoh.org www.ccaoh.org

I agree with the people on here that say " I wish there were a zero rating. " I was an employee until today 9-7-2012. I worked at store # 3808. I am a Nationally Certified Pharmacy Technician and received employee of the month in the month of June. I paid my own way through school with no help making $7.25 an hour. When I finished CPhT classes Kmart gave me a raise. I was more than happy. As I said today Kmart 3808 let me go because of accusations of falsely using the SYWR programs to my advantage. I was made to tell the Loss Preventions team that I did it when in fact I told them 100 times I didn't . The systems in this store are very poor. there is not a day that went by in the year I was there that I didn't have trouble with it. I believe that the system glitched and after checking my account one day my number was stuck in the system and recorded it on my transactions. They wanted to hear nothing of it and terminated me. The Loss prevention manager of this store is guilty of stealing company time by sleeping in her office while clocked in. There are no cameras in her office to prove it but the associates know it. Also this same person has been heard calling employees of this store nasty NIG**rs. She takes phone calls from her husband on the company phone about 15 times a day. My faith in this store completely diminished today. I couldn't believe in a million years that some of the stories I heard about the Kmart stores were true but today made a believer of me. This is an evil place and anyone working there should find something else immediatly.

Reference: Kmart store # 9814(Detroit,Michigan) on Telegraph road. Hello there Kmart Corps HQs. Hope that everyone is in good spirits and in health. I am a retired active duty military soldier of many,many years. This is stated because we have to maintained standards,follows orders and have a code of conduct. I highly feel that sometimes instead of saying "thank you" we customers can take the time to write to the "higher-ups" that there are representatives who "stand-out" I'm in hopes that the Kmart Corps HQs leaders "reach out" to these outstanding personnel who represent the Kmart business. Anyone can "get up on the wrong side of the bed" But not these two representatives. My observations, experience and the customer support assistance received from these two representatives Ms. Quicma B. and Ms Shidny on numerous occasions... has been noteworthy. Their demeanor,character and willingness to assist and/or just doing their normal Kmart responsibilities is remarkable. These two personnel usually operate as cashiers. If I'm not in their aisle of reponsibility and can still observed and hear from afar. They're always pleasant,professional and "user friendly". Thank you Kmart leaders for letting us as customers know and feel WELCOME. Futhermore, the ease in shopping at Kmart and the ease of leaving the Kmart facility/store is "STRESS FREE". Hoorah and thanks. Ms. R. Martin, USA/Ret P.O. BOX# 141013 Detroit, Michigan 48214 email:seawf5pr@gmail.com

I work for kmart and Im having problems with my store manger i feel that he is unfair and has his little groups of favorites went to work and got sent home for so called not being in dress code and i senn a few other people not in dress code but they were still allowed to work he is not fair and i rather my old store manger any day i would store number but i dont think it would matter he is an unfair man

On Sunday I drove to Wallawalla, Wa. to your K-mart store. I was in the store for over 2 hours with a very rude Debra Bowe Personel HR acting as floor manager. this women needs to take some classes on customer service and need to realize you don't talk down to the customer to keep from getting told off. Your store was not clean bathroom were nasty and service was very poor. Not to mention I called on your customer service line to complain about my experience and the employee on the phone was eating chips or something cause I could keep hearing the crunch in my ear. then today on 9-5-12 I call your corporate office asking to speak to a manager only to receive more rudeness from your employees. No wonder your stores are empty with no customers shopping in them. Maybe if you hired some intelligent personell with better people skills your store can improve and make better turn around. It's time to clean your house k-mart from the top to the bottom and maybe you would see your sales improve. They're people out there that would be wiliing to clean up K-MART

I went to Kmart store #7282, 8827 Woodyard Rd,Clinton, MD 20735. ABSOLUTELY HORRIBLE SERVICE!!! It took almost 2 hours to purchase 1 lawn mower. Around 11 am on a Wednesday morning with hardly anyone shoppers in the store someone had to be called twice. Mikey showed up and told me he couldn’t tell me the price because there was no price tag. He went online to find the price but then couldn’t find the UPC code. So I had to use their computer to order online and p/u at their store. Well they always ask for a zip code. I asked Mikey for the store zip code and he didn’t know...neither did the other person who was just walking by. My friend gave me her zip code and I proceeded with the order. I hit submit when I then find out the website advised there were no more of that lawnmower at that store. Now What! Well I was told they call one of the other stores and get the code and away went. We are approximately 40 minutes into this process. I waited another 30 minutes and walked to customer service; I am truly upset now. At the customer service desk there is a manager named Rodney on the phone but he isn’t dealing with my issue. I notice his tone is not very friendly with whomever he is speaking to but I wait. Once he is off the phone he asks me if I needed something. I proceed to tell Rodney, the CSM, about my problem and he stated we don’t have another lawnmower back there so they need to call another store - that’s what he told Mike to do. Well Mikey didn’t and I want a resolution. I tell him there is another lawnmower back there but it is not the same one. Instead of apologizing for my having to wait so long he proceeds to repeat his statement about calling another store then added he didn’t know there was another lawnmower back there. I told him I didn’t want to hear any excuses. I also told him the customer service of his store was horrible. He told me to calm down. At this point I am upset but I am not yelling. I did raise my voice when he told me to calm down and only seemed interested in getting his point across and not understanding mine. I asked for his manager and he gave me the name of Christopher Warren. I also asked for the company number - it was the number to the store and the other number was a fax number at Kmart HR dept. He is such a clown. Well I am still trying to get this lawnmower while my friend walks to the back with Mikey to get the UPC code from the other lawnmower - another 20 minutes lost. When they finally get the number Rodney told them to take it one of the registers. I am not impressed - he really doesn’t want to some from behind that counter of his and he could have done it himself but once again - no customer service and still no apology for making me wait. Well Mikey gives the code to the checker who still cannot get the system to work. Seems they used a UPC that didn’t match the mower I have (no surprise) but the checker did not have the authority to override. She called a supervisor by the name of Patty, (which upon watching her with other customers SHE should be the manager), advised that Rodney needed to come and override - HE HAD TO COME FROM BEHIND THAT COUNTER AFTER ALL! Well once he did come over the transaction was processed. I had picked up a pair of garden shears and a phone case from the entertainment department. The checker could not ring those up because.....THEY DIDNT HAVE PRICE TAGS OR UPC CODE EITHER!!!!! AMAZING!!! She stated I would have to be patience when I advised this was going on 2 hours to complete a simple sale. I have to say while standing there I saw one other person (still maybe 10 customer in the store and I would know because I had a lot of time to just look), complaining about the lack of service. I also heard 2 checkers discussing how to avoid work. Just then a customer walked up with a full shopping cart and they tried to see who could turn their lights off first. I have been in this location only few times and that was to compare prices against Lowes and Wal-Mart. I don’t generally purchase anything from them but this was the one time it seemed they had a better price. When I left there I tried to call HQ but of course Rodney gave me the incorrect number. I called the store and asked for Mr. Warren. I held the line for about 10 mins when someone came back and asked who I was waiting for and was then told he was in a meeting. UNBELIEVABLE. I have never had worse service than in that store. I will never go back. They could have what I need at the lowest price - my time and the service I receive is more valuable. If Rodney is your idea of a Customer Service Manager no wonder the staff is as awful as they are. I suggest you strongly consider reviewing your choices for store and customer service manager.

This store in lockport il has the worst managers/ supervisor theres no type or customer service it ridiculous