KFC Corporate Office & Headquarters

I just saw a commercial and decided to google 'how to sue KFC for false advertising'. Most recently you have put a commercial on tv saying you give away a "free" drink. That's a LIE! When I went to the drive thru, i asked for the 2 pieces of chicken, 2 sides and a biscut, plus a "free" drink...I'm going to puke in my mouth. Do you rapist realize how dumb you are ALL making yourselves seem? All you do is over price everything else, which covers the soda, which would honestly cost a few cense anyway. I'm sick of a lot. Sick of the Obama administration, sick of high gas prices (b/c of the obama admin) and I'm also sick of fakes that rip and take advantage of people like me. SHAME ON ALL OF You!

What kind of contest are they running anyhow????????????? You put in your code and then they ask you to type the 2 words you see. One is readable and the other is totatlly impossible to read and I tried with at least 20 different words. What a scam. You are absolutely right about the chicken not tasting like it should and mine was dripping in grease. Had to take 2 pepcids to get rid of the heartburn from the grease. KFC can put their sweepstakes in a bucket and deep fry it.

I went to KFC in Surrey,BC(Nordel Way)last week to purchase a burrito.the cashier was so nice n helpful with a lovely smile but when time came to give my food i asked a person serving me her name was (aman)on the name tag was so rude and disrespected me when i asked her about the burrito that does it contain any lettuce on it.please advice kfc staffs to show respect to customers.

I visited the KFC in Radcliff ky and they were horrible!!!! They are rude and not accommodating at all! They refuse to try to make orders accomidating to people who have special needs. I will never eat there again and I will make sure everyone I know is aware of the less then customer service friendly atmosphere! Thank the lord there is another chicken establishment so close to them who are happy to accommodate a simple request of a side of cheese!

This is regarding your Fairfield, CA store (PE720465)om Sunset. I have not ever gone to this particular KFC and received at the least good customer service. The employees at this location act as though they are doing the customer a favor when they APPROACH (not greet)a customer. I am vision impaired and I when asked about a specific item on the menu I was told by the server, it is located on the menu under... Sad to say, I did not go any futher with my order and the only reason I did not cancel what I already ask for (was served in a manner not very presentable) was because I NEEDED to eat right then. I hate going to this KFC store and only stop if I have absolutely no other choice. I have also had the drive through person give me a price different than what I get if I go inside. WHAT'S UP WITH THAT! I cannot have fried chicken for health reason and I love KFC grilled chicken, but I rather take my chances eating your competitors fried chicken than to continue receiving such unprofessional and ungrateful service from your employees. What is even sadder is that it is not just one employee but all that I have encountered at this store. It almost seems like people with no personality are sought out to work at this store. As good as KFC may be, this store leaves a bad taste in my mouth.

I went to the local KFC today for lunch. I went through the drive up service lane and went back to work. When I sat down to eat my lunch I discovered that my chicken was very dry and probably very old as well. It was not even edible. They need to learn to treat their customers as they would like to be treated. I sure they no one there would have eaten that chicken.

East Moline, Illinois KFC I ordered through the drive through, two pot pies. When I got home, there may have been 1/4 cup of pot pie sauce in one and the top crust was suck to the bottom. The second, maybe had 1/3 cup of pot pie mix and the top did not appear sunk in. I called KFC of East Moline and the manager said to me that the man who made them had gone home for the day. He stammered a bit and then asked if I wanted to come back. I told him I lived six miles away and was not returning tonight. He then stammered some more and said would I like one replacement! I was MAD and told him, no, I didn't want "A" replacement, but he better check the rest of the pot pies. What I should have told him, was that he LOST A CUSTOMER FOR GOOD this time. This isn't the first time this place has gipt us! I asked him, don't you have to weight the contents??? He replied there should be 10 to 11 ounces. This KFC is a disgrace to all KFC establishments and should be closed down. The chicken parts are banti hens at best (very small chickens). Sometimes you get a tablespoon of mash potatoes. I really have no idea why I ever returned, but this time was the last! If you don't go out and do quality control checks on this establishment, then KFC will disappear one day, but don't wonder why it is, okay, you have been told. The telephone number, I believe, is 309-796-0055. Second thought, what an INSULT to be offered one replacement for two bad products!!!!! I will definitely tell my church friends and my colleague to stay away from KFC!

I purchased the 12 piece meal on 4/27, and didnt get what I wanted which was the extra crispy. I was told that it would be 20 minutes, this was at 11 am. I wound up getting original, it was raw and pink when I returned home and had to throw most of it out. I called the 800 number and spoke to Elise, never got a call back from mgmnt. I called your corporate office on wed, and spoke to Anna, and still have yet to speak to any form of mgmnt from your company. Is this how you really handle customer care issues? I shouldnt have to keep doing the follow up with the mgmnt. I work in retail and a big box store and have for the past 15 years, your customer service is lacking and upsetting. Becky Leeper

Today I visited the KFC at Marion, Ar. On the service Road. There was no one in front of me when I pulled up to the outside order speaker. I ordered an 8 PC. Bucket with mashed Potatoes, Gravy and Slaw. Plus Two small sweet Iced Teas. I was told They did not have but 4 pieces of origional fried chicken, would I take some Extra Crispy? I said Yes. Then I was told there would be a wait for the Iced Tea. I said O.K. I'll pull over and wait............ WELL after a 50 minute wait I Drove around to the main parking lot, got my cane and hobbled inside to inquire as to where my order was? and why it takes 50 minutes to get KFC Fried chicken and Iced Tea. The manager wanted to know if I had a ticket. I told her NO. I have been sitting outside in the parking lot righr across fron the drive thru window for 50 minute waiting for my order! Whats taking so long? Are you all still plucking the feathers off the chickens. the on duty shift manager at 5:50 P:M 05-05-12 could not give me an answer as to wher my order was or when it would be ready! The service at this KFC has been an a downwars slide for the last six months. The next time I want Fried Chicken I'll Cook it Myself. I am calling KFC Corporate headquarters on Monday..

The Kfc Bartlett ,il is ridiculas you think coming here for the last two months on wed I would have learned my lesson,they are poorly managed and everytime I come and place an order they dont have what I want ,today I have a twenty min wait for 6 pc grilled dinner for my son which is on a special diet for sports do you think they have the courage to appologize or even will have the manager contact you for my inconvienence........and we wonder why all our business are closing ....wake up and smell the chicken folks

I work at Kfc in new Mexico and its very discrimating the place is ran by family aunts uncles cousins moms and daughters and if you aren't family you get treated like crap, the bottom of the totem pole you could say so one day a friend of mine gets fired and its wrong because she covered for one of the family members who steals money all the time but never gets in trouble even though they know what is the deal with that! !!! What can I do to change the management?

ACTUALLY I WOULD NOT EVEN GIVE THE KFC STORE I VISITED TODAY A STAR AT ALL IF I COULD. I VISITED THE KFS RESTERRAND, STORE # H950005 AND THE YOUNG LADY AT THE DRIVE THROUGH WINDOW , CASHIER: DESIREE, WAS VERY DISRESPECTFULLY TO ME. I LET HER KNOW THAT I HAD A $10.00 COUPON FOR A 10 PIECE BUCKET OF CHICKEN, AND SHE SAID THAT KFC DOESN'T HAVE $10.00 BUCKETS OF CHICKEN WITH A COUPON. i FEALT THAT SHE WAS RUDE AND DISRESPECTFULL TO ME. i DROVE 5 MILES TO YOUR STORE AND 5 MILES HOME. AND WHEN I GOT HOME I DISCOVERED THAT I HAD ONLY 8 PIECES OF CHICKEN. SO I DORVE BACK TO KFC AND EXPLAINED TO THE STORE MANAGER WHAT HAD HAPPENED, AND HE TOO WAS VERY SHORT WITH ME. THE CHICKEN I RECEIVED WAS TINY PIECES AND COLD. I HAVE BEEN BUYING CHICKEN FROM KFC BEFORE IT WAS CALLED KFC, KENNY KINGS, AND I HAVE NEVER HAD THIS TYPE OF SERVICE OR DISRESPECT BEFORE UNTIL NOW. I FEEL THAT YOU NEED TO REVIEW STORE # H950005, AND MAKE SOME CHANGES IN THE WAY YOUR PEOPLE ADDRESS THE CUSTOMERS.

I have been trying to get a refund for 9 months now and nothing! I have called the corporate phone number now 12 times and have been told I am sorry I will pass that on to upper mgmt asap? What is wrong here????? I went in to our local store and ordered Original recp. Breast meat and Thigh meat, I paid extra,THEY HAD NO BREAST MEAT OR THIGH MEAT I had to wait until they dropped more chicken then 40 minutes later all they gave me once again was wings and legs. cold at that.!!!!With OUcold mashed potatoes with salty gravey and cold horrible salty orange pasty pasta they called mac and cheese I was so mad I had to wait it was extremly hot that day greater than 100 and I had my children and pets in the car in the car I really want my money back from this company. I Paid for a product I did not get I want MY MONEY BACK THAT IS ALL NOT TOO MUCH TO ASK FOR WHAT A CRAPY COMPANY CORPORATE DOESNT EVEN CARE ABOUT CUSTOMERS DO NOT GIVE YOUR HARD EARNED MONEY TO THESE GREEDY BASTARDS THEY CANT EVEN CALL ME BACK IN A YEAR WHAT THE HELL I WILL EAT AT BLACK BEAR DINER

I worked for kfc/taco bell in herk.Ny.I have been working since I was 15yrs. Old an I have never been so degraded,dis respected an talked about at any other place of employment in my life.By the business Manager her self.She is the worst person I have ever worked for.I have witnessed her telling cooks too cook moldy expired chicken that stunk so bad the cooks would complain.Moldy tomatoes she would just say scrape it off and use the bottom layer..Ew..I told my friends and family to stop eating there like my 3rd month there.And they no longer do.After my cousin and her son getting very sick after eating the chicken.The whole place is gross,they either need to shut down or get someone who actually cares about the place and not the people and all their drama or causing it! Hire other then high schoolers who actually need and want to work!

Back in February of this year I was discriminated against in one of your stores. 2 of my good friends and I were on our way back home from a weekend in Las Vegas, NV and we stopped at the KFC/Taco Bell restaurant in Primm, NV due to traffic. One of my friends didn’t want to get out of the car, so she handed me her debit card and pin and asked me to get her 3 hard shell tacos. When we got in line I noticed there was a white lady already at the register ordering her food when she was done ordering I noticed she didn’t show her ID card with her credit/ debit card. My friend was in front of me and she went to another register. I went to the register where the white lady just finished ordering her food from. I told the cashier that I had 2 separate orders, the first was just 3 hard shell tacos. I went to pay with my friends debit card and was going to put the pin number in and she asked me for ID. I said when you started showing ID with debit card purchases. She replied “we ID everyone”. I said “really because you didn’t ID the lady that was just up here”. She said again, “we ID everyone”. I said “yea, ok” and asked her to add my meal on to the bill. I paid with my debit card showing her my ID card the total price of my meal including the 3 hard shell tacos was only $12 and some change. While we were waiting for our meals to be made, I noticed 2 white men behind me in line they first guy paid with cash, the second guy paid using a debit/ credit and she didn’t card him. When I saw that I asked to immediately speak to the manager. When I spoke with the manager he told me that they check everyone’s ID. I said “that’s a great policy, but you don’t follow it, because out of 3 people in the line I was the only on ID’d”. My friend who went into the restaurant with me and was on the other line told him that the register she went to the casher didn’t ID her and she tried to give her ID with her credit card and he told her it was necessary. I then told the manager he needed to fix the problem; he then walked away and continued to prepare food. So I then asked for his name and the cashiers name and let them know that I would be calling the corporate office the next day about the discrimination and racial profiling I just endured in this store. The following Monday I called the corporate office and let them know of the discrimination/racial profiling that I had to deal with in one of their stores. They told me that they were going to escalate the information and I should hear something from them. 2 weeks had gone by and still nothing. I then called again and I received the same line “we will escalate this up and we will get back to you”. Well, I haven’t heard anything yet. I called just last week (2 April 2012) about 6 weeks after the incident and again I am being told “sorry, that you haven’t heard anything and we will escalate this matter”. I then told the supervisor, “that I am a active duty soldier and I will be going to JAG (which is the Army justice system) and will be talking with an attorney, because this makes no sense that a customer has been discriminate against and nothing has happened thus far”. At this point I am putting this on paper and will be following up with my appointed attorney and will be looking to sue for discrimination if this matter is not settled within in the next 7 days of receipt of the letter. VALENCIA BAKER-SCAFE SGT, US ARMY

I am not rating on the quality of food. To be honest I don't eat there often. I do however have a boy that recently worked for the branch in Cherokee, NC. He began working in December of last year. I know for a fact that this boy has inquired several times about the tax papers he was supposed to have recieved for the time he was employed in 2011. He has yet to recieve these papers here it is the 7th of April and the tax deadline soon approaches. Procrastination seems to be the key element here. This person's name is Quincey Wildcatt. This is my first attempt with corporate and would hope that with the time issues in the matter that your office could help expedite a resolution to this problem. Thank you. signed Minda Everhart

The KFC in Watkins Park Shopping Center, Upper Marlboro, Maryland is the worst I've ever been to! They are extremely slow and inefficient! The drive thru line wraps around the building only because they are so slow! Going inside is even worse! The odor when you walk in the door is disgusting! If you don't lose your appetite and go through the second door, there's a line for no apparent reason! Then they have the nerve to run out of chicken! What chicken restaurant runs out of prepared chicken??? I absolutely love KFC chicken and lady night, I walked out of that KFC after waiting 20 minutes in line, finally getting to the window, placing my order, then being told 5 minutes later "we're out of dark meat chicken"! There was only one person working the counter and he was overwhelmed. I could see there was much chicken up, but surely they must be preparing more, right? It was 9:20 pm; they close at 11:00! Every time I go there, I say it's the last time, but last night was it! That place needs to be mystery shopped! They ignore customer complaints and are getting progressively worse! People pull out of the drive thru because it's so slow and walk inside, turn around and leave because it smells so bad or the line is so long! They force me to go to Popeyes or Bojangles! I'm done with the Watkins Park KFC!

I certainly don't mine calling when the food sucks, but today. . . It was without a doube the best chicken I have ever had!!!!!!!!!!!!!!!! The chicken breast was perfectly cooked, tender and juicy. The legs were sooooooo goooood!!!! The slaw had the perfect tang, the potatoes were the perfect consistency and the biscuits were tender, and the crust was crispy. The TEA was mellow and perfect. Just the way I like it. If I died today. . it would be a fine day to do so, with a meal so good. It was a Jesus meal; it was so good. Good, Good, Good!!!!!!!!!

This is to comment on the extremely poor meal I had at the OnNut Sukhumvit KFC in Bangkok, Thailand, a few minutes ago (store 01346, invoice 259968). I have been a big KFC fan for a long time so when I sat down at the table and looked at what was in front of me, I was very very disappointed. This was for an 89 Baht thigh/wing meal. 1. The chicken: If you drive the back roads in Thailand, you will see all over many scrawny birds and you wonder how they survive. I think that my portion came from one of these chickens. Very little meat. 2. The French Fries: They come in a small paper KFC sack. There were almost none sticking out over the top of the bag so, just for grins, I counted them. There were 31 fries, 17 of which were in the 1 inch range. This is pretty bad!!! 3. The soda: no comment one way or the other... a typical soft drink. The taste was typical "original". In summary, while the locals may not comment because Thai's do not like confrontation, I would hope that a supervisor examine the product at this store.

I would like to say That KFC in Morocco is getting so bad, it's because i like the company and their products that i'm actually writing this words. The head office should send supervisers in morocco to watch how thé quality of the products is bad, we should wait about 30 mn to order, cz There's only one cashier, the chicken is so bad That we can not eat, the restaurants are not clean at all including the tables and thé WCs, one day i've ben There at 7 PM and i found no chicken anymore. Please do something, in all thé countries i ve been in the past like France saudi arabia Thaïland Canada.... Thé quality is Well expect in Morocco. Tx a lot.